Assurant Phone Insurance Reviews

The replacement phone I received did not work. It didn't even power on or respond to any charger. I am really discouraged on trusting this insurance plan which I pay monthly for and also a deductible for a broken phone.

Assurant sent an defective device with the Bluetooth antenna being disconnected within the phone. Bluetooth connectivity was malfunctioning. I would love to opportunity to be refunded for this incident please.

Had an on site screen replacement scheduled. Repair tech showed up on time, had the phone approximately an hour. Returned it to me just like it came out of the box. Perfect transaction. Will definitely go this route again if needed

Very fast and efficient. I was able to get on the site and place the claims myself. It was very easy and took hardly any time. I normally have problems with placing claims online, but this super easy.

I've received a used and old phone for replacement for my wife's damaged phone. They are supposed to replace that one for another new and updated phone, but until now, I'm still waiting and haven't received not even an update.

I Lost my Samsung Galaxy s7, I filed a claim and I received a new Samsung galaxy s10 back, it is my pleasure to work with the phone insurance, I promise to recommend family and friends to have an insurance. I Thanks you guys so much for your sincerity.

Put in claim on July 29th, was told that we could have a replacement by Saturday if I paid $30. So, of course I did that! Shouldn't have had to anyways but I did! No phone on Saturday! Call them, told that Xfinity needs to fix something on our account, so I call xfinity, supposedly that gets fixed. Call Assurant back and they say the phone should be shipped Monday. So, wait till then, get an email that the claim was not approved, call them again, they tell me they still haven't received right info from xfinity, call them again, they say it should be all set, not sure why assurant is saying that, they do a three way call, assurant says that they can't take their word over the phone, so we ask to be transferred to someone who can get the paperwork from xfinity, they say they can't do that.

Was sent my new phone right away, transferred information from phones. Made sure all worked before sending back. All was good! Packed up my old phone after formatting it to clear my information. Sent bk.

The connection between Assurant and Xfinity was amazing! I went in to replace my phone, completely forgetting I had insurance on it. The Xfinity person let me know I had insurance and processed the claim at about 3:30pm. But the time I got home at 4:15, I received an email from Assurant saying they had received the claim and a second saying that it was accepted. But 5:00 that night, I received noticed that the new phone had shipped and it arrived the next morning. Less than 24 hours from initial contact to receiving my replacement phone is amazing. Thank you.

I did a phone claim. They sent me a phone that was two generations down from the one I had. I sent it back. I haven't received a refund. I haven't received the device that I need and it's been since August 9th that I did the claim and today is August 17th and is a device that is used for work. I am really upset about this.

Great service! I would definitely recommend this service to anyone. They were patient and kind and was very helpful to my feelings. They were able to help me when I really needed them in a hurry and I felt I was in good hands.

Updated on 08/26/2021: I made a claim. They sent me a phone with a bad charge port and only 1/2 charge left. Let a message on a review and they contacted me as I has no idea who to talk to and sent me out a phone on rush to replace the 1st one without question..

I submitted a claim July 19th, 2021 to date of August 17th, 2021 still no replacement phone, all starting from numerous mishaps on staff behalf. To them not completing my initial claim due to verifying address which I was unaware that I needed to verify. no call no notification saying so, also once that was figured out received replacement phone but it was damage. Had to send it back. I asked if they could send out new replacement phone as soon as possible. They weren’t able to. They had to receive the damage phone in order to send a new replacement phone, called back to track new replacement phone. Once I did my part which was sending the damage phone back here we are still with no replacement phone.

My claim was approved, meeting the terms and conditions of my policy, which provides a replacement wireless device (Samsung.SM-A115U. Galaxy A11.Black.32GB.T-Mobile). I received a refurbished black Galaxy A11. This fulfilled Assurant's obligation for my claim.

I broke my Samsung s10E and y'all decided to send me a Galaxy Note 9! If I wanted a note 9 I would've purchased that phone to begin with... If you guys can reach back out to me and get me the phone that I once had I will change my review.

Had a very nice and professional experience. Would gladly recommend a friend. Looking forward to upgrading my phone in the near future. Thanks a lot Anthony **. Looking forward to upgrading my phone soon.

I broke my phone at the beginning of my shift Sunday afternoon Aug. 8th 2021, I only helped two customers to get home safely. I was able to complete request for replacement device later that evening, I received my new replacement phone on the following Tuesday Aug. 10th at about 5:45pm PST.

My original Google Pixel 4A was water damaged even though it was in a rain coat pocket in a protective case during a rain storm. Assurant was prompt at replacing my phone but I'm not happy that my new phone seems to have half the battery life of my original phone. It won't even make it through a day, while my original lasted 2 days (or more!) on a charge. I don't understand why I pay insurance to TMobile on a $600 phone when the replacement is of this quality.

Prompt service via telephone to attempt to resolve problem. Unable to do so, directed to online claim form. Easy to fill out, only problem was linking correct phone to claim form, there are 3 phones covered by plan. Only one problem with process and that was with FedEx delivery, it was not overnight service. Could be area we live in.

Thank you for your speedy replacement of our phone. My kids were pleased with the new device and we found it easy to use. Your automated system was easy to use and I did find the website to enter all my data. Thanks.

WARNING - If you want your phone destroyed by their poor workmanship then this place is for you. Brought in my iPhone X that has been through creeks, mud and rainstorms for 3 years with no issues whatsoever. Had them look at it due to a fading screen backlight. They said it needed a new screen, took my money and handed it back to me an hour later with nothing more said. They did not tell me they completely destroyed the water seal on the phone. One very minor splash of water a week later the phone went dead. They would not stand behind their work and extorted another $200 out of me to dry the phone out and put yet another screen on. That repair did not work and they did not refund my money and I was left with a broken phone and now out over $400. Also I got plenty of bad attitude from the store manager that could care less they destroyed my phone.

Discussing my issue with my phone and helping me right away was excellent. I was able to get my phone in two days. The person who helped me understood the issue and was friendly. I would let people know about the insurance again.

My phone stopped working on 8/5. I called T Mobile who transferred me to Assurant. A phone" was was sent to my address supposed "overnight", the phone was sent on 8/6 and did not arrive until 8/10. I transferred my information, I waited a day and the phone still did not work correctly. On 8/11 I contacted T Mobile and not being pleased that now being day 6 without a phone T Mobile stated they would ship a replacement phone but it would not be overnight. I stated this was unacceptable and they agreed to ship a phone to a T Mobile store near me but it would be a day. I received a email that the phone had arrived a the store in North Attleboro MA .I then looked and found the store was closed it was 4pm. Now at 8 without a phone I went to the T Mobile store at 10 am and was greeted by a T Mobile employee, later found to be a District Manager, stating the store was closed for renovations.

Phone was dropped, screen was broken and need replacement immediately. Received a downgraded phone with slower processor. Called and was told to send it back for good replacement. FED-Ex it last week but haven't heard anything since.

I opened a claim for a lost/stolen phone on Saturday Aug. 7, 2021. I was given the website to track my claim. While looking for the link to track my claim I found the link to locate my device. With that link I was able to locate and retrieve my phone. I called to cancel the claim, but was unable to do so (Sunday 8/8/21) I was given the tracking number for UPS and told I needed to stop the shipment. I called UPS and was informed that the sender needed to stop the shipment. When I called Assurant back I was given zero help and only got a runaround.

The replacement phone seems to be working alright. I have my contacts. I am able to call and receive calls. I get messages and can send messages. I have sent pictures with messages as well. I got helpful Assistants from T-Mobile to get the phone registered. I still have my old number which is also useful. Thanks!

Company cancelled the wrong line and I was unable to reactivate my line. I was left without service for days. Was told there was nothing could be done but wait for the Company to receive the device back. I was forced to add a new phone line to continue running my business. My issue is still unresolved.

Thank you so much for excellent customer service. We were shocked how fast our replacement phone came. The whole process was super easy. Did not have to jump through hoops to get a replacement phone. We greatly appreciate it!! Will definitely recommend!!

Thanks to Valerie (Supervisor) for all her assistance. My claim device was recovered & was operational Saturday. I am a Essential Worker with MedStar Washington Hospital Center; my device came on while I was walking the hall. Thanks so very much to her intervention & professionalism. I appreciate her so much.

I have been a member with Assurant for years and have placed several claims. I have found that there has never been any problems with replacement of any devices once a claim has been filed.. The replacement parts and/or phones have been in excellent condition and without problems. I would recommend Assurant for device protection.

I have been trying for several weeks to get my correct uniforms and no resolve at all. Highly dissatisfied with the current situation. I have even called with no satisfaction at all. I need this resolved asap.

It was delivered the next day, earlier than expected. The whole process was very easy. I didn't realize the benefit of getting insurance until this happened. I didn't realize I could have repaired it earlier. I wish I didn't have to pay 100, but it's better than 500. Thanks.

They were not good to work with. I had to call everyday and talk to a different person each time. It took over 2 weeks to finally get a phone sent to us. I dropped the insurance and would not recommend it to anyone.

I was very pleased with filing my claim. They processed it efficiently and expeditiously. Fully satisfied. Claim submitted and taken care of right away. I was extremely pleased with the whole matter- from beginning to end.

Excellent service, quick and easy to make claim.. Phone completely fried after min being charged for 3 min for charging. Company was excellent for being there for me and sending it 2 days after claim.

I'm not satisfied because I did not receive the same tablet as I was paying the insurance for it. I received a different brand tablet. I would think since I'm paying the insurance for it, that I should receive same tablet as I was purchasing. I think y'all should take that into consideration.

Called multiple times, no feedback or timely follow-up, discouraging and disappointing. I was informed to re-submit claim and even though I had the phone in my possession I had to upload copies of identification etc. It took 3 days of trying to complete claim before it was honored.

And getting up there in age I fell and my phone went flying. Screen completely cracked. I thought it was the end but I was very grateful that I was able to get help and have a new phone. Now being very careful. Thank you. Sincerely yours Donna.

Good service. Always good. Correct answer. Seem there is no problem with the service I received. Seem to me that it always is the best way to make the best decision with you. Thank you for your help. Have a wonderful day.

My phone screen was completely shattered on a Monday, rendering it useless. I have school 6 days a week and work afterward 5 days a week. So I am busy from 830am~10pm. I made an appointment on Monday during my lunch break with T-mobile store at 1230. They were busy so I understand they couldn't get to me during my lunch break (but it was a little frustrating cause what is the point of making an appointment if I'm just waiting around in line anyway?). I went back to that store later in the day and was told I can handle everything online. So I tried, but no one in my family could remember the pin code required to get through security and I was not an authorized user at the time.

My main complaint is that the data transfer process still hasn't been perfected & it's time consuming to do manually. Further I've lost my contacts and haven't found any way to restore them. None of my settings or passwords or autofill info transferred. All game history was lost. Samsung notes did not transfer completely. I don't see the purpose of the smart switch app. The phone should arrive with detailed info on how to transfer or backup data. Instead it says to move SIM card, then download Geek app with no real value there either. The phone shipped quickly but it still took a couple days to receive it and since I'm doing the reinstall by hand well the phone will not be returned by the 15th but will ship by tomorrow hopefully.

I ran my phone through the washing machine. It was very clean, but didn't work. Fortunately, I bought insurance. The process was reasonably easy. And I had the new phone the next day. What else could I ask for? Easy to file a claim. Got the new phone in 24 hours.

My car was stolen and everything in it and you guys waited patiently while I got my bank cards back to pay for another phone. And I got in one day, it's was a red iPhone XR. Thank you guys for fast service.

Very nice person helping me with my claim. I ended up finishing my claim process online for my lost phone and it was very easy to pay and order a new phone. It arrived very quick and was Satisfied with the whole process.

The replacement tablet was damaged when I received it up. It shuts off automatically seconds after turning it on quite often. The longest I've been able to get the tablet to stay on was 5 minutes and it gives me an error message.

I’m so please with how Assurant handles claims. There is no hassle and it’s easy to do. When my phone was stolen I was in a bad state. But having to replace my phone with Assurant put me at ease with the whole process from start to finish. Also the Metro PCS representative was helping calm down. Our phones are a part of our everyday life. It how we connect, and how we manage important information so being able to receive my phone the next day was awesome and very special to me.

The phone I received had to be bad or got hacked. I finally get this phone set up and didn't set a PIN or anything so the phone was always unlocked. 9 hours into using my phone I get a notification saying use the password to open your phone. Well of course I didn't know what this was. At the end had to do a factory reset. I lost a lot. I ended up upgrading the phone which I really didn't want to do. Bad experience dealing with the problem.

I was taken through so many loops trying to get a replacement phone. I was told to go to a business that was temporarily closed the first time I called. When I called this phone repair company, the workers could not find my order to repair my cell phone. The second time I called, I placed the order for my phone and paid the fee. However, I never received my phone after I was told I would get my phone in 1-2 BD's. The third time around I placed the order for my phone. Then I had to pay an additional $2 to get my replacement phone mailed to me in 1-2 BD's.

I was amazed on how fast my claim was approved and how fast everything was handled. It took like 5 minutes to file the claim and when I clicked submit it went right to the next page telling my claim was approved. Very impressed with this company and will keep this insurance on all my phones. Very great to have for all the unexpected things that can and will happen.

I called from the local T-Mobile store. Although one needs to hear repeated messages about filling out the form online, that was not possible for me to do. I would think there are others who might not have access to a computer. Once I had a human, filing the claim and getting my new phone was quick, easy and wonderful.

Never received my device, it’s been a couple weeks now and my daughter still hasn’t received It!!! I talked to someone and they said they was going to send me a Email when the claim was being issued outs, haven’t received it yet.

My experience with Assurant was an awesome one. The automated portion was very clear with instructions and easy to navigate. The attendant was very attentive to my mishap and helped me while being knowledgeable and polite.

Claim was not processed. Had to call again the following day. Payment was not processed via the link. Did not receive a call or text advising of situation. When I spoke to representative they knew how critical it was to get a new phone.

The process was quick and easy. The rep I spoke with was knowledgeable and patient with me as I attempted to quickly follow his instructions. (I’m not very tech-savvy.) He did not make me feel uncomfortable or like an idiot. Thank you for a good experience.

I returned a phone the time before this claim.... I received a phone call asking about the phone and I told them sent the phone.... While on the phone the lady told me oh I see where it is.... I was still billed for the returned phone.

I am really happy with the claim service process. There's no question about it. I am not satisfy the fact that the replacement phone is a different color. My replacement phone is silver, and my original phone is black. I have not contact Assurant due to the urgency of getting my phone up and going, and my busy schedule.

The process to submit a claim was pretty straightforward. Log in to our mobile provider, select the phone, click the link to submit a claim, provide details about the claim. Within a couple of minutes, notification of claim being approved was received and also an email indicating the phone was being shipped. Phone arrived the next day and damaged phone was sent back in the packing provided. All said and done, I think it took longer to restore my backups to the new phone than the entire process.

I am very satisfied how quickly Assurant responded to my claim. It was an easy process and they shipped me a new phone within a day. Overall very pleased with the entire process. I’m glad that I purchased insurance through Assurant. I would highly recommend this company to anyone who needs cellular insurance.

It was quick and easy shipped the very next day. I was expecting it to come in two days or so. Rep was good and answered any questions I had at the time of the call. I would recommend getting insurance when you purchase

I am very happy with the service I received, and I received my new phone in a timely manner, I will recommend you to all my friends and family and let them know that this is the best insurance to have.

Customer representative was very patient. The cellphone kept coming out incorrectly from a Metro Play 2021 that supposed to be a Metro Play 7 kept coming up. She was able to fix and hopefully I'll receive the correct one.

It is incredibly easy to put in a claim and I had my new phone within about 72 hours or less. I would recommend this to people who are not exactly kind to their phones, who are active and may not handle their phones with kit gloves.

The experience with Assurant was good. However I am still experiencing the same issues with my replacement phone. I'm beginning think it has something to do with 5G. What is the purpose of adding 5G if it is going make my service worse. I have never had any issues with Tmobile and would always recommend people to them but now I wouldn't. This service sucks!!

Great experience and customer service! I got my replacement fast. Assurant is really good! Will definitely use again if my phone gets damaged. I would recommend it to anybody that I know. If you got a damaged phone use Assurant.

Cracked my screen on my phone and couldn't use it. Set up the claim to get a new phone and I had a new phone literally the next day by noon. Really fast service. Definitely easier than going to the store and trying to work with them. Nothing like paying $99 for a new phone than $900. Definitely will be using this again in time.

Once I was able to fill out online the claim was processed quickly and phone shipped and arrived as scheduled. Well worth the monthly cost. Claim form was a little more difficult than in the past. It still was not too bad.

I filed this claim, and did receive the replacement phone, however there are two problems:

I contacted Asurion and T-Mobile and they both said I would receive my phone on Saturday July 31st. I had to have it that day because I was leaving town on business as soon as I received it. When tracking came it said it wouldn't come till Monday. Unfortunately that's past my deadline and I couldn't be there to receive it. So I arranged for a neighbor to pick it up. UPS knocked on my door one time, left a note and has never come back. So I still don't have my phone, nor know where it is.

Got a defective phone that does not Connect to a server at all, I am unable to call Assurant because, of the device not having service. I should get a refund for the deductible paid. Assurant sent to me defective. I missed a important interview due to my phone being defective. Thanks a lot assurant.

Very happy that I did have the insurance on the phone. I have lost my new phone and putting in the claim and getting my phone it took about a three business days which was excellent. Once I received the phone I went to the metro store and everything was installed. I am extremely happy for having this coverage.

This phone is a lot worse than the phone I had. It has bad battery and it is a lot slower. The processing power is a lot slower. I have had a replacement device from yall before and haven't had these issues.

The agents were very courteous and helpful to me. I was able to get the new phone sent to the location that I was at in Fort Worth, Texas instead of to my apartment in Dayton. This was very helpful to me. They worked quickly and professionally in responding to my needs. I would definitely recommend this organization to my friends and family.

Two weeks after receiving this phone, it's not charging. I went to T Mobile store and they check it, in fact, it’s the phone, not the cable. It’s urgent to me to solve the problem because It’s the only I have.

The customer service was good on taking the claim and the processing. However, you replaced my phone with a bigger phone that takes a different charger cord and it was not provided with the phone. I have never received a replacement and not received the charger cord. I live chat with someone and they stated they would send me the cord and it has been 5 days and I still have not received. I am very disappointed in this and I have been with Tmobile for a very long time. I expect something to be done on this for me on the charger cord. Thank you. Donna **

Horrible!!!! Took a month to get a phone. At least 6 hours on the phone and 2 hours in a store. Error was in between T Mobile and Assurant and they agreed from day one but the claim wouldn’t go through and they were telling me to supply an “original receipt” of the phone they sold me and was still paying on!!! Was told every day I was gonna have a phone within 24 hours every time I talked to someone but nothing would happen. Brutal!!! Horrible communication between these two companies!!! Hopefully they figure it out.

After claim was made I waited two weeks. I had a confirmation email sent but when I finally called back I was told that my claim had not been processed. It was processed within ten minutes after I called and the item was received 48 hours later. The claim form should catch any errors prior to providing a claim number if there truly is a problem with the entry.

The replacement that I received does not work properly. The vibrate function does not work and multiple applications have stopped working. I would have been better off keeping my original broken phone. Disappointed in the product I received.

When you pay monthly for insurance and a $100 deductible for a replacement item you would expect to be sent that exact same item! I think it’s robbery to do a customer like this. So would this being said, this is very poor customer service. If no stars were a rating this company would get exactly that!

The process was somewhat straightforward. Assurant has to figure out how to redirect the customer to a live person when the automated system does network. After 4 attempts, I was able to complete the process over the phone. Received new device and returned old device.

The damaged phone was returned, however Assurant says they did not receive it. As I cannot prove anything with your tracking number (PO says it is not in the system) you chose to charge for the unusable damaged phone. Phone was returned!

The response to my claim and replacement was prompt. But the grantee of a working tested replacement was a problem. No sound. So had to return right back. But again the prompt response to fix the problem was great. Waiting on another item.

I am very pleased with how quickly and smoothly my claim was handled. The agent was knowledgeable and efficient and pleasant. I am thankful that I had the insurance and when it was needed, the company surpassed my expectations.

Fast and efficient! Made replacing the phone painless. Glad that we signed up for the insurance. The return process of the old phone was easy. It came with the box and the shipping label. Just had to drop it at the post office.

To: you. Details. That's a good question, I expected you to the first go round. This replacement phone you sent me is absolutely the worst ** phone I have ever held in my hand. The Speaker is blown. The battery is junk. It won't even hold a charge for much more than a couple hours, It took you longer to get it to me than it should have. I waited almost two weeks and then to get this piece of crap you're calling a replacement for my original. Ya you guessed it. I'm pissed off that you would even try and pass this piece of crap off as a phone. Please make this right. Send me a NEW phone.

Phone was promised overnight, it took 4 days to receive device. Very disappointed, unprofessional, and found lack of quality with Assurant. My insurance is paid monthly, however assurant fell very short of a satisfied customer. Their claim of overnight fell just short of a week. No compensation offered for their error, or our inconvenience.

Your customer service representatives truly sucks and 99% of your insurance as well. But there ONLY ONE person who stepped up to help me and that I truly do appreciate...Sheryl...emp#**. A supervisor is the ONLY ONE that stepped up to trust me and respect me as a long time customer... Assurant sucks overall but Sheryl is good people... You phone my old phone was was put into a FedEx drop box 8/7/2021..

I filed a claim for an unlocked device for replacement and received once again a carrier locked device. I went through this before and was assured then years ago that this would not happen again. It did. So I have paid a premium for insurance for years that ultimately I can’t ever use. When I purchased the policy I asked all these questions so that I wouldn’t run into this problem and was told that I would not. I am so flustered and angry about the amount of money I have spent on a policy that can’t live up to what was told to me when I purchased it. Each time I spoke with someone I received different information. One told me “we sent you an unlocked device” then turned around and said “Well we never sent unlocked devices. they are all carrier locked.” Another said “we don’t have unlocked devices”. This has been a mess for the second time around and at this point I have cancel service.

Went through a lot hassle about the return and money refunded. Need to do better at returning people money. Hope this can be resolved. Customer service was bad. No notice on my refund on my card. Please I need to know.

Excellent Customer Service. Agent made filling a claim very smooth and delivered new device as promised. Advised on what the next step was once I received my new device. I was unable to activate my device at home so I had go to my mobile carrier for assistance.

The phone you sent me as a replacement has two significant scratches on the screen therefore I am very dissatisfied since I paid 120.00 for the deductible. The 1 sent you I took very good care of it and there was not one scratch on the screen. That the reason I gave you one star. I feel I should received a replacement in at least the same condition.

I received my phone and I backed up everything and cloned my phone. However I still had to call her as soon as service to activate my phone. And on the automated message they said there was a $15 fee and I was upset because the whole point of me setting up my own phone was to avoid not paying the money. But the Asian I spoke to was very understanding and she did everything she could for me. And when above and beyond. I wish I had her name to give. And that's why I'm doing the survey. Because she is a wonderful agent!

I filed an insurance claim due to dropping my cellphone and severely damaging the screen. The claim was processed, approved, and the new phone was shipped within 1 day, I received the new phone the following day. The whole process was quick and easy.

Thank you. For your giving me the assurance. It helps out a lot. I would definitely recommend my friends and family to add Assurant to their T-mobile phones. Keep you the excellent work. Your assurance is good.

You guys send me only the cell without the charger, before you always send the new cell plus charger. I never received any notification that you guys change that and I'm still paying this insurance for years.

Initially, I experienced some difficulty in getting my phone replaced because my IMEI, from my broken device, wasn't updated by the company to reflect my information. Fortunately, they were able to rectify and I was able to get my replacement in 3-business days.

I needed to have my husband's phone replaced due to our autistic son slamming it against the wall, ugh Assurant was on the claim in no time! We received the new phone almost immediately and all was well. Thank you for your speedy response, it's greatly appreciated!

Couldn't activate the new phone online. When I called customer service the first time I was on hold for a long time then was hung up on, called again and the first person I spoke to was very rude and gave me wrong information. She stated that she couldn't verify my account to activate the new phone. I asked to speak to someone else and the other representative pulled up my account information just fine and I was finally able to activate my new phone line.

It was extremely difficult, as I received wrong IMEI numbers for the damaged phone. Finally after numerous calls between myself, T-mobile and Assurant, T-Mobile conference called between the 3 of us and claim was approved and received replacement. Think part of the problem was had purchased replacement phone because of the date.

Your team did provide great customer service support. It was easy to get ahold of customer service and they are knowledgeable about the service they provide. I will use your service again in the future. Thank you for the service.

I walked in and the guy was friendly. First issue was that Assurant failed to mention that the back glass wasn't included in my policy. I understood, offered to pay the difference and left my contact info and phone. Guy asked if I had a password. I said yes. Even though there was a sign saying that they didn't need it. Never got a call back, so 3 hours later I stop by. Guy asks which phone was mine, informed me that the back glass he had was broken so they couldn't replace it and put the original back on. I didn't notice till I got home but the back glass was in worse shape than when I gave it to him. I went there because it was the closest repair store. But next time if there is any. I'll just drive the extra distance to make sure it gets done right.. Front display was fixed successfully. Although now and then its touch isn't responsive..

When ordering my replacement phone. I had to pay my 250$ deductible and luckily I had insurance. I placed that order on a Friday and that following Monday my phone was in the mail. I then followed up at a T-Mobile store location and they got everything set up for me. They have to activate the SIM so don’t try to activate it from the box. Just a waste of time. The process was easy and I would highly recommend Assurant Phone Insurance.

My S20 ultra 5G broken screen couldn't even be fixed after paying years of their insurance with TMobile. They're just sorry cause they figured it's not what I wanted to hear, not trustworthy anymore and better to take my business elsewhere. I bet it's not what they want to hear.

2-3 days to confirm coverage and phone type is too long. This is less than a 5-minute conversation with the Xfinity representative. During my recent claim, I accidentally placed one wrong piece of information which threatened to hold up the process for an additional 3 days. Firstly, I was not alerted promptly, I found out because I checked. At my insistence, a manager did call Xfinity and was able to straighten the situation in 3 minutes. I was able to get the phone the next day.

After paying for insurance through T-Mobile every month and paying $249 to receive a replacement I waited 4 days to receive my replacement through Assurant and I received a used defective IPhone. It’s ridiculous that I pay for insurance every month plus I paid the deductible of $249 to receive a defective phone. When I called Assurant to see what they would be able to do they sent me directly to apple because my phone had warranty with apple, while I was at the apple store they did mention to me this happens often and is very common with Assurant. Now because of this experience I will be removing this insurance from T-Mobile.

Every interaction with Assurant's staff has given me the impression this company does not care for customers. Three different times I spoke with a representative, every time I struggled to clearly communicate with them. All of the reps gave me lame answers for the 30 day delay on the replacement device, meanwhile the device failed and I lost access to valuable data and contacts.

The replacement phone was delivered the next day. It would be better if the replacement arrived already activated. I spent hours online, on the phone and even made a trip to the carrier store because of installation issues.

I was never sent any return label, never sent any email to primary account holder, never sent a single email to the email on file about the missing phone, continuously disregards your faults to blame me for the charge. I feel hurt and plotted on by Assurant claims.

I went to the store, told them I dropped my phone and broke it and they said no problem and call you with all the information. 2 days later FEDEX delivered my new phone. I then sent back cracked phone to you.

Contacted Assurant about a lost phone. After some confusion about information, was able to get replacement phone ordered. Form was done online and responded to quickly.. Phone tech was very helpful in getting me to the right place.

The process was very easy straightforward. I did everything on the website is much easier. Once I did the claim on the website. I get a new phone next day which is very fast. I'm glad I did. Once I get the new phone only need activated. That's it.

It's take a long time to make a claim when another insurance it's next day. The insurance must be much faster and easy to file a claim and not take a long time. I waiting for my claim four to five days to wait for my phone.

Response and assistance from the customer service associate was courteous, very thorough, accurate. Delivery of the replacement unit was quick. Couldn't have been a better experience. I have returned the defective unit per the return instructions.

Claim was for Damaged Device: Samsung Galaxy A71 5G 128GB Black (IMEI: **) you sent Motorola, I returned but something happened with the return. No one can explain!!! Even your damn survey request below states a Motorola!! Since you went through our claims process on 2021-07-26 and received a replacement Motorola device.. We still have not received the Galaxy replacement and I am sick of calling and explaining this story over and over and getting a different explanation every time, worst experience ever!!

While service was clear and quick, the phone received was obviously reconditioned. This was disturbing given the cost of insurance monthly and since I had to pay $50 as a deductible - almost the value of a new phone of the same type. The return by mail was quite easily performed and couldn’t have been easier.

Good job in responding quickly and getting a replacement phone to me. Thank you. The only problem I have was not being able to pay the deductible easily. I had to call in and your message kept telling me I needed to do it online but the online would not allow it. That's the only suggestion I have for you in terms of improvement.

Was prompt and the same phone that was damaged. I was impressed with the service, had easy to follow instructions and was easy for the staff to provide the best service in the transfer of instructions and information.

You guys are thieves! Your company is full of lies! Charge me so much money to get another phone! I can’t wait for the lawsuit, everybody going to sue you, you’re going to be out of business soon! Class action lawsuit coming soon!

It was way to apply and my phone came fast. TY so much for helping me and being professional. My phone was so easy to switch over, very simple and fast. I’m glad I choose you guys to do my phone. You guys are the best. Ty

Very efficient and calm and friendly during a very stressful situation. Fast service and was very helpful. Phone arrived extremely quick. The people that helped really understood my dilemma and were very reassuring and helpful.

This is probably the second time I've used Assurant for replacing my device, and just like always I receive a nice replacement just as the day I bought the original. It arrived faster than I expected before I even got a tracking number I think.

Original phone purchased was a black note 20 ultra. I went through your claims department due to cracking my phone. The replacement received was a bronze color. I offered to wait until they had a black replacement available in stock and they refused to help me. I am a male and have a rose gold phone.

This is my 2nd I have had to use my insurance coverage and it is very easy, convenient and fast. The staff is extremely helpful and get you through the process with no stress and the best thing is you get your replacement within 2 days. My advice to everyone is to add the insurance to all your devices, repairing and replacements are not cheap. Thank you

The site was not easy at all to use and the only place to get my screen replaced through this insurance process was an hour away. When I called to see if there was a closer location, whoever I spoke to canceled my order. I had to redo on the hour long drive there. Now that the screen is replaced it never reads my fingerprint correctly. Process from start to finish sucks.

My experience was horrible, the company took its time to process my claim by putting multiple holds on my claim and giving me an extremely difficult time about my address which I have had my items ship to multiple times in past claims. It took me nearly two months to resolve my claim issues, in My overall experience with customer service was that I was given the runaround every time I called in and then made to wait 2 days for review after every single change or update I made to the claim. I would not recommend using Assurant for your handheld protection provider, I would highly recommend using an independent insurance company like Progressive Renters or Mercury Renters or any rental insurance company other than Assurant.

It was good and the customer service was a amazing person to help client. She was with me until the process was done. It was a amazing to find people like her and I hope all the companies have someone like her.

My account was handled from start to finish with extreme care and concern. Everyone with whom l spoke was very courteous. My replacement arrived within 48 hours. I was able to replace my grandson’s damaged phone before he needed to return to school. Allowing him to let me know he had arrived to campus without a worry.

I dropped my phone and cracked my screen. The next day I went to a Metro PCS store and right there they helped me file a claim. Before the day was over I was already approved for the claim. The next day they had already shipped out the new phone. I got it the following day. Super quick and easy!

I was disappointed to hear I had to go through a 3rd party. Then I had to pay a $49 deductible fee. I filled out all what needed to including the serial # of the broken phone. After almost 2 weeks of no response (plus my fee had not been taken out of my bank acct) I called for some answers. First person I talked to said they were waiting for my serial #after that, it went smoothly. Received my phone overnight.

The process was easy. I got my phone 2 days after requesting a replacement. I thought it would take longer so I was really surprised. They made the shipping simple for the return I just put it inside the package it came with and dropped it off at USPS.

I would like to thank the Assurant Team for helping me with my daughter's damaged phone and setting up a claim to get this issue resolved. It took a couple of weeks to get it reviewed and approved, which is not bad at all. Thankfully, she received her phone the very next day and was very happy. Thank you again for your help!!

I was sent a different phone than the one I had. When I called to find out about getting an identical phone to the one that I had, I was told that I would have to send the replacement phone back and wait for another one to come. I am not able to do this as I can't be without a phone for "7 to 10 business days". I hope I never have to file a claim with your company again.

Great service and prompt delivery which enabled me to begin work asap. Will recommend this insurance to cell phone users to fully appreciate great service. Easy to track delivery by email and no hassles along the way.

Updated on 08/18/2021: I spent hours on the phone over weeks trying to get my device exchanged for one that was operational. I would call and speak with a specialist, they say they will send out a replacement Apple watch the next day. I say we are replacing a Google Pixel 3 phone. They say the closest thing they have to that phone is an Apple watch. Over and over again I went through this. Finally, after weeks, I get to talk to someone with enough authority to send a phone. They sent me an LG G8 that TMobile won't service with protection 360 even though I pay for it because LG doesn't make phones anymore. They gave a glass phone to a chef.

Awesome experience, everything went smooth. Phone came real quick and met the needs we had at the moment. Everyone at T-Mobile was very good. They were very attentive to our needs and met them at the time we needed. The phone we received was in very good condition and was perfect for us. I trust TMobile for our mobile needs.

The device was not charging and my concern was treated with high dignity. Thank you for your great team. I was sent a new device even before sending the defective device to keep me going. I would like to recommend this program to my friends and family.

Wow! What a DIFFERENCE! To be honest, I waited an unnecessary amount of time to replace the cracked screen on the Samsung s10e because I was honestly nervous about the transferring of data and apps. Worry no more my dear friends! I had support every step of the way. Very early in the process I was assured that everything was going to be alright, especially with the support of my expert tech; Lamiradi (spelling of her name?). I was thrilled and would recommend going through this with anyone hesitant to make the swap from an old cracked phone to a beautiful replacement! I even ordered a new cover for this beauty!

My experience with Assurant was the BEST experience while dealing with an issue I had with my phone. The representative who assisted me was Fantastic! Pleasant, knowledgable, & had my issue fixed in a short amount of time. (Wish I could remember her name). VERY IMPRESSIVE!! AA++ review

I received my phone. I understand it is refurbished, but not including a phone charger it is unacceptable. Truly? It hurts Metro PCs business because it's linked to your company. Considering canceling my insurance.

Very good. Had a good experience. Have used before and I had a very good experience as well. Continue to do extremely great work as well as outstanding customer service. Truly good insurance. Have a great day.

I lost my Samsung Galaxy watch 46mm (paid almost $400) and I received a Samsung Galaxy Active 2 44mm worth $100 LESS than mine and my replacement was a refurbished one making the value even less! I should have just closed my line and never filed a claim. I will never get the insurance again now that I know how bad you rip off the consumer!

I am totally satisfied with the kindness of the representatives and the speed with which I obtained my replacement. But I am a little dissatisfied with the quality of the product, the speakerphone does not sound so well and the phone tends to get a little warm.

Assurant was easy to make contact with and very fast on replacing the phone and easy to work with. I have sent back the damaged phone. Assurant is a good company to do business with. I highly recommend them.

I lost my phone and went to my provider the next day to file an insurance claim for a replacement. I was greeted promptly and my problem was dealt with quickly. I received my replacement the next day.

Very fast response to my request. Only one day after filling my claim needed to solve my issue. Was very surprised of the effectiveness of the Assurant team when the very next day I received my new phone.

It was very easy for me to file a claim online to replace my defective phone. The process only took a few minutes and I received my new phone within 2 days. It was also very easy to return my defective phone with the enclosed packaging and label. I called FedEx and they picked up the package the next day.

Very happy with my experience with Assurant when I broke the screen to my brand new galaxy s21 ultra. I immediately called up my phone insurance and told them what happened. Customer service sympathised with me and helped me make a claim in a quick manner. I was surprised when the very next day my phone showed up at my door. I was shocked at the speed they delivered the phone. I AM SO HAPPY I BOUGHT THIS INSURANCE.

Overall satisfied with the experience. I did have two issues: 1. It was not easy to get a hold of Assurant regarding my claim. They said they tried to contact me though I never got/heard anything 2. Horrible shipping issues with UPS. I JUST got my new phone yesterday - over a week after I made the claim.

The most polite, knowledgeable staff I’ve had the pleasure working with especially since Covid hit the United States. Took care of claim immediately. Received phone 1 1/2 days later. I would recommend them to all family and friends. It was so easy to take care of the situation. Such a relief!!!!!

Assurant handle my claim expeditiously. I received my replacement within 2 days from my claim. I've never had a bad experience with Assurant. Both online and or speaking with a live person. They are a great company to deal with, no stress whatsoever.

Ups lost my package. I've reached out for weeks trying to get this handled with no progress. Ups finished their investigation last week, but still no update from you. I have gone 2 weeks on an old broken phone, when I pay for insurance and the deductible.

Wow it was very fast service. Put in a claim late one evening and the next day had tracking number and phone was on the way. Would differently use it again if needed. Hopefully will not be losing my phone again.

I love Assurant. They're the best. Their customer service is A number one! I highly recommend them to any and everyone who needs a phone. I've been using them for years and I wouldn't go with any other company.

Replacement phone was delivered quickly. The process was Hassle free and very easy to track status and delivery of the replacement phone. I would recommend to anyone to make sure you get insurance for your phone. Life happens and mistakes and accidents occur and who can really afford to purchase a new phone in this day and age. The pandemic is real. Please mask up, get vaccinated, and stay blessed. Stay safe.

The customer service was able to help me and walk me through the process. It was really easy process and fast delivery. It was very helpful to receive instruction on returning the device and the recommendation.

First I didn't get my phone till 3 days later after filing my claim. Then find out I have to send in my old phone or I will get charged for it retail price. So what's the reason for insurance if y'all get getting something that don't belong to you? My old phone is paid for. And if I paid $80 to $150 for a new phone with y'all would that help? No! I feel like this insurance does not help much. I was better off getting a new phone with another phone company. I wouldn't recommend anyone to get insurance on their phone with y'all. But thanks for what you did.

So this is a long story... My wife's phone (my account) broke on 7/26. We made a claim and another one came very quickly. We opened up the box and were shocked that the phone was completely destroyed! It looks like a bomb went off in the phone. I called immediately and everyone was very nice BUT could not help me until THAT phone was sent back. So I took the box that YOU provided and had a USPS label on there and took it to the post office. They scanned it and gave me a receipt. Apparently your company reuses shipping labels. So when I look up that number, it comes back to an old number from April. So therefore can't be tracked until you actually get it delivered. So here it is almost 10 days later and still no phone and nobody can do anything. So I basically paid a $100 deductible for absolutely nothing.

Assurant was great. The service to exchange the phone was seamless, and very fast. I would recommend this company to everyone. It could not have been easier to receive the replacement, and return the broken phone. They took care of everything. Thank you!

Those who helped me were very professional and patient. The order # was cut off the green explanation of benefits sheet. So I will give you the claim# **. The turnaround time to receive my replacement device was quick, I was very happy with your service! Thank you!

They sent me wrong device. I called and they told me they had no other options for me that I could return wrong device and get my deductible. I returned device they sent me but still have not received back my deductible.

I filled and paid for the replacement phone on July 23rd and I still have yet to receive it! Every time I call nobody knows what is going on or even where the phone is at! And no one has offered me a refund or a replacement of the replacement. I will NEVER use this insurance company again. I paid money EVERY SINGLE MONTH FOR YEARS AND NOW THAT I NEED THEM TO DO WHAT THEY ARE SUPPOSED TO DO THEY CAN'T SEEM TO GET IT RIGHT!

We tried to replace a phone. Tried online then had call. Spend 20 minutes on hold then had an automated voice tell please repeat over and over again. Went to the T-Mobile store to help us. Ridiculous to have a customer do that.

On 8/2, I had a TMOBILE representative transfer my personal data from my old to newly acquired Galaxy S10e. Once arrived back to my room and upon closer observation, I noticed that the camera lens had a chip that pricked my finger.

Reporting my phone list was simple and worry-free. My phone arrived in two days. Thank you Assurant for getting me back on-line. Much appreciated. The only downside is my old charger didn't fit the new phone and the charging cable was not included in the package so I had to buy a new one.

There was Fast claim application, processing and replacement phone sent right away. Thank you for being so professional and prompt. It made the process less cumbersome. The system was more pleasant than past experience. I was less nervous about losing my data.