Assurant Phone Insurance Reviews

I waited longer than I needed to to use this service out of fear it would be terrible. Far from it, I finally used it it and it was great! Fast delivery of new phone, easy to return method for old phone.

It went wonderfully, the representative was very professional and open with the interview, she answered my questions and kept a very positive attitude while providing me with the information on the job.

I had a cracked screen on my Samsung Galaxy 20+ 5G phone. Overnight replacement. All return material/envelope included. GREAT RESPONSE. Thanks Anda, anda, anda....VERY SATISFIED. I like that you are partnered with T-Mobile.

I was able to get my order placed and shipped out quickly. Very happy and surprised for my upgraded phone that I received. The representative was very professional and happy. She made me feel very at ease.

They make the process very simple and easy. Had no trouble. My phone came the day after and I sent him the phone in the time frame that they asked for. Mine is the $50 I had to pay for the phone. Everything else was free. And I got a brand new phone. They truly strive for excellence and I greatly appreciate the work that they do.

I received my replacement the next day before 3pm. I was thrilled with the timing of my new phone. I'm a nurse and needed it for work but also to follow my dexcom CGM as I'm a type 1 diabetic. I depend on my phone! 6 months ago we switched from Verizon to T mobile and that was the best decision we made dealing with our phones.

Easy to claim, with fast service and shipping, received same phone as before. Returning was easy with a pre-labeled packaging. Customer service was very helpful in tracking and making sure that I was happy with my service.

Madison helped me more than I thought I would ever see! New phone with no damage. Thank you!

I was crazy! No phone. And Assurant was right on everything! I really appreciated that! I would recommend Assurant to all my friends. The new phone arrived quickly. The only disappointment was the phone being dropped in water.

My cell phone arrived promptly and ready for my switch over. The only concern I had is that the transfer of data this time around took over 4 hours. Had to stop my data transfer via wifi and connect to hardwire cable. Other than the extensive wait, I have a beautiful phone without a cracked screen. Thank you Assurant.

The phone given to us was still connected to a previous owner so we can not activate that one and still do not have a working phone. I placed another claim and no one has returned info yet on sending another phone.

My Mom had misplaced her phone. We use a family tracking app. I could see where it was located, but wasn't 100% sure at first. After looking and refreshing location I could tell it was in the middle of a road. In the meantime, I called Xfinity explaining the story and stating I didn't know what to do. I also stated she was going to go look for it. They put me through to claims and the agent was super quick to want me to file a claim. He NEVER said that it couldn't be changed. Only said that it couldn't be changed when asking for the address. So I thought he meant that the address couldn't be changed.

I have always received the utmost respectable & competent service (2Xs) in handling my request for a replacement. They are very good at double checking all the info necessary to complete the order. Thank you for their service.

I made a claim for a water damaged Apple 8 Plus. The first phone I received as a replacement from Assurant heated up and did not work. The second phone I received had a broken microphone. I received the 3rd replacement from T-Mobile and it worked. T-Mobile really worked hard to get that 3rd phone to me in 1 day.

Excellent, fast and prompt service from beginning to end, I went on line and filled out the form. I was approved promptly and my phone was on its way. I received my phone shortly afterwards. The entire process was flawless. I would recommend to any and all of my friends.

I got Assurant Max+ Protection through Costco. Before couple of months I got a replacement from Assurant for my LG G7 and it had a problem in microphone. Assurant replaced it with another old device which also had the same issue. I contacted them and they sent me a 3rd another refurbished device which also had the same technical microphone issue. I called to complain and spoke with warranty division who promised to "find an alternative solution" within 24 hours. I waited 10 days and called back to follow up and was promised an answer within up to 2 days. No one followed up with me and I called again before two days with the same person who said "we cannot do anything other than replacing the phone for a third time". I refused this option due to the inconvenience they caused me and also because I do not trust their quality assurance anymore.

The insured phone was replaced with a phone that did not work. I had already mailed back the original phone that was damaged. When Assurant was made aware of the nonworking replacement phone, they refused to send a working phone until they received that phone back as well. I have been without a phone for over a week total. No customer service to help me through this process.

I've been with other phone companies that have made making a claim a nightmare. This was the first claim I had to make with this company and it was an easy process and my replacement phone came in the mail quickly. I will be staying with this company.

Not sure why shipping would take so long. But it did. When you called the person could not tell me where the phone was in transportation. I asked for them to ship me another phone because one was needed very fast, but he said he was not allowed to. Not very happy.

The phone keep reboot itself and it don't connect to the Wi-Fi. I'm not pleased at all. I really want to stop my service. I can't turn it off to charge and take 15 minutes to turn on the phone. Just isn't in good shape. It doesn't do anything right so please let me know what you guys going to do about it, how you going to send me a new phone or I have to just cancel my insurance.

I got onto the website via the Metro website and was done ordering my replacement phone in about 5 mins. The following morning it arrived. This was the easiest phone replacement I've ever experienced.

Only thing that can improve is the amount of information provided on the Assurant website, as in completing the actual claim. Ask the needed questions and information and then direct them to the next step after the claim is completed.

My Hubby totally destroyed his phone broken back and screen called and spoke directly with representative and filed claim. Had new device next day, was an easy process, we received the same device for 99.00 which was a lot cheaper than spending 1000.00.

And I can't thank you for fun very nice and didn't take forever to get here. The device is great. Thank God for have phone insurance. If I didn't have phone insurance I don't know what I would of done when I lost my phone. Thank you.

They made it easy to understand the process for me. And definitely did so in a timely manner. Thank you so much in helping me receive my new device. Also having the patience dealing with someone like me who is easily confused lol.

My experience was great! Filing the claim was a quick and easy process. And the return time of my replacement device was great and timely as well. Not only did it come within 2 days but since my device was no longer available they upgraded me to the next newest matching model which made things so much easier for me and my situation. I'm a very impressed and very satisfied customer.

Extremely dissatisfied and disappointed. Filed a claim for son's Samsung A71, that had gotten water damage. Charged $99 deductible and received an LG V60 ThinQ as a replacement. It may be compatible on the surface (ie, similar technical specs), but the UI is very different and more importantly, this is a discontinued phone from a company that has stopped making smartphones and can't find accessories for it anywhere. By the time the original phone is paid off, we will have replace this one!

Accidentally overcharged phone overnight and battery popped out. It did not catch fire but battery was exposed. On the side of caution I asked for replacement and it was shipped to me overnight. My service was continuous which I am grateful for.

Next day shipping was great. Replacement phone was received hours early before the deadline all the way here in South Florida. Able to waive the activation fee for sim with up to date bill and insurance…due to my old phone screen being shattered and no access to my number. Metro PCS took care of the situation for me to activate sim. I am very grateful and thankful for everyone’s help!

A very smooth and easy process. I can’t believe how fast my new phone arrived. Thank you. In the past I had insurance with other carriers. They shipped the wrong equipment and was sent to the wrong address. It’s like night and day with you guys.

I had to call 6-7 times to see why my claim was taking so long. The first lady screwed me out of my telephone court date when I called 3 days before it was scheduled and should have been plenty of time. She was extremely rude and ignorant. Couldn't understand her accent and tbh will never trust this company again. I had to call T-Mobile over and over to have them connect me because you'll never get through on their direct line. Couldn't review anything on my claim online because the idiot put the WRONG DATE OF INCIDENT and caused my claim to be denied!!! I had to call again and get another claim started. It took over a week to get a new phone because of all the **. I hate this process. If I pay for the insurance just give me my replacement without all the hoops!!!!

When my phone I made a quick, simple and easy claim with Assurant and my phone was on its way. Arrived in two business days with expedited shipping. A terrific product from an excellent company. I would strongly encourage everyone to get Assurant...

My claim was handle quickly and professionally. I appreciated that they sent me emails thru the process so I knew exactly what was going on when it was happening and how it would be handled. My claim was put in on a Sunday morning and my phone was in my hands by Tuesday afternoon.

Great customer service! Paula is amazing! Personable, understanding, and quick and easy solutions. The money I spend on this insurance is definitely worth it.

Assurant is prompt, professional, and polite. I received my new phone, the very next day. I am satisfied. I appreciate Alex, my salesperson at the Metro store, that, advised me to get the insurance.

My son's phone broke after playing basketball. I put in my claim and within two days received our new phone. To our surprise we received a better phone than the one we had. Great service and fast return.

Assurant was very fast in getting my new phone replaced however, they not only cancelled my old phone but cancelled my wife's phone too. My wife's phone was the number we gave as a call back number and they disabled it and it took a lot of time on the phone with them and T-Mobile to get it re-enabled.

Was very impressed with getting phone replaced in a short time period. Very good service to get a phone replaced. No trouble with new phone since getting new phone. I will recommend my friends and family for insurance claims. Was very satisfied with the service done online to get claim processed.

I was given a phone not comparable to my Galaxy S8+. I called and was promised a call back by a SUPERVISOR OF A SUPERVISOR I WAS SPEAKING TO. Still 6 days which is 120 hours later still no call. I am sending phone back and want a comparable phone to my galaxy s8+.

My son dropped my phone and shattered the screen. I started a claim at 7:30pm on a Monday. By Wednesday, I had my new phone in hand. The representative I spoke with was very helpful and the online forms I needed to fill out was very simple. I was very happy with the service I received.

I bought 3 cell phones for my children during the pandemic. All three have had their phone lost, stolen, and damaged. It's true that I could have just bought them another phone but since I had insurance on all the phones the cost was reasonable. Yes I would recommend a friend.

Great Experience. Fast Shipping. I Was Able To Track My Package With No Problem. Receive The New Replacement Phone In Perfect Condition. The people Very Professional Over the Phone. They Seem To Help Me With Everything Needed

My Samsung 10+ started to separate back half from the front. Staff were very helpful and listened to my frustrations with how essential information is based on the charge card you used when the policy is issued. Once I could track down the card I used since it no longer existed due to fraudulent activity. Service was prompt once we completed that verification.

It was fast and easy! Definitely would recommend to a friend or family member! Filing the claim was super simple and I got the replacement phone very quickly. They also included a return envelope to send the broken phone back in. I didn't even need to worry about finding tape lol.

The experience was quick and very easy. I will definitely use them if I ever have any issues with my phones. Wife is happy to have a new phone, her screen was cracked due to someone's lack of awareness as to their surroundings.

This was a very easy process and very Convenient. Thank you all so much for my son's replacement phone. Keep up the wonderful customer service. When casket in to do the claim the agent was very customer friendly.

The Communication process was outstanding. The shipment notification was accurate and fast. It was Overall great experience and would recommend these services to friends, family, and anyone else requiring a product service guarantee.

I was without my phone from 8/5 until 8/20 and the phone I received came from T-mobile and not Assurant as my insurance provider. I spent over 8 hours on the phone or in email trying to get this claim processed to no avail. I spoke to countless representatives who had language barriers and provided misinformation. In addition the other representatives hung up on me and also was frustrated by experience, but still did nothing to help me. The very last representative helped by escalating the claim, but Tmobile sent the phone in 24 hours. I lost my brother during this time and it was extremely difficult to not have a working phone. Your automated system, online system and representatives all had different information.

I purchased a tablet for my grandson, the time I purchased it he was 2 years of age. I'm so glad I purchased the insurance that was offered, it turns out for the 2 1/2 years I've had to use the insurance at least 3 times. I've called customer services and have had no issue with returning the merchandise. The website is easy friendly to where it can be reported online when having to returning. I recommend the insurance.

This is a scam. I took the insurance option when I purchased my phone. After paying premiums for a few years and a $250 deductible, I received a replacement phone that T-Mobile would not buy back for the cost of the deductible. It's a far better deal to self insure. Rude customer service. They deducted the $250 in 1 day and take 15 days to return it??? Still waiting. There are too many better options if you want to buy insurance to cover your phone.

The process was erudite and easy to access... However I could not wipe my phone because I am currently locked out of SAMSUNG... The 2 step verification process for signing in... requires that they text my phone... and I no longer have that number... Samsung does not provide live support... and their support topics does not address this issue.

Ordered a new phone, because my screen was black. Customer Service is on their A game with the security questions. If you don't know your information then you best call back when you get it. Great job!

Overall it was a great experience, really easy to fill out the online form, they did everything that the insurance said it would and made it easy for the end-user to navigate the website and answer all the questions.

Excellent service. I have a wonderful experience.. I am very happy and receive my claims as quick as promise.. PLEASE KEEP UP THE GREAT WORK. THANKS A MILLION for your attention and service. THANKS AGAIN.

Everything went great but I never received any confirmation that you all received my old device so that kind of freaked me out but besides that everything was great! Nice and Shiny. Brand new. I would really love some kind of tracking ability for the phone I send back to you.

After my phone broke I found out I had a 200 dollar deductible which pissed me off. After I received my new phone I take it to Metro on 15th Street. They charged me 20 dollars to download the information and 20 dollars to change the sims card. Now I see where Metro is giving a new phone with 5 g and 25 dollars a line. What’s the catch? Why am I paying 72 dollars a month and have pitiful insurance? I think I got screwed.

Got my replacement phone in a timely manner and everything went good. There is one thing though I would like to address. I did get a new SIM card with my phone but wasn’t able to use it. Upset about that but other than that everything went okay.

Experience was fine, was out of town so I'll be sending old phone out on Aug 30th back to you. The email was vague on the date for sending it back but people at Tmobile store said sending it out the 30th was fine.

I had a wonderful experience with Assurant. I explained my situation in detail with them and they approved the claim. I was not able pay the deductible right away. I had to wait 'til I got paid to pay it. When I spoke to an Representative they said that would not be an issue. I could pay the deductible when I got paid. I paid it and a email was sent to me saying my new phone was being shipped. I would receive it in 2 days. I am a very happy customer!!! Thank you so much!!!!

Everything was good as far as product replacement and delivery time. However package came under someone else’s name (Martha **) with my address. I confirmed with T-Mobile the device is connected to my account. Also now the survey is sent to my email but addressing Martha. I have not mailed in the broken device for this reason. I have broken device packaged & ready to mail, but I have concerns due to the name it was shipped to me under. Can you please have someone call me so we can get this matter cleared up and I can ship out comfortably knowing I will receive the credit of return and not this Martha person? Thank you, Veronica **.

Thank goodness I decided to have Assurant Insurance on my new Iphone 3 years ago. My phone fell off a counter at work recently and I discovered several days later when I took the case off to wipe it clean, the back was entirely cracked. I put in my information on the claim site and within 2 days I had a new replacement phone in my hand. Unbelievable service! With an investment like an Iphone you really need this protection and peace of mind. You can't go wrong.

New phone I bought 2 months ago never worked good. Had to wait to come to Metro because of family matters and had to pay 50 for deductable. This is not fair and should be reimbursed the 50 since from the start this phone never worked right.

My phone overheated and shut down, could not turn back on. I immediately reported a simple claim. Had to wait 6 days for my replacement. No explanation only in claim was being reviewed. Horrible experience. No empathy by any of the customer service people. I explained I need my phone to have virtual visit with my dr and had an appointment and could only FaceTime. Supervisor said they understood would note my situation and notify the review department. She said it would be to no avail that they did not care and would take five days to approve claim, I can't believe that in extreme circumstances this timeline can't be expedited. The most upsetting part was no one ever told me why there was a review on a simple straightforward claim. Horrible process!!!

I had a cracked screen, so my entire phone was replaced. The phone arrived quickly and I was able to transfer my info to the new phone easily. The return envelope was very convenient for returning my damaged phone. Thank you.

During a Hawaii vacation I lost my phone in the Pacific ocean. I contacted an Assurant rep who was extremely helpful and professional. She created a case and had my replacement phone scheduled for 2 day shipment. This was a quick process which I was thankful to have promptly received my replacement phone. Note: if you have an Android phone make sure you back it up on the Cloud using Google. I did this and my new phone uploaded all my old phone's information. Assurant is a great service with quick results. Thank you for providing service over and above what I anticipated.

I was sent a replacement device from Assurant which came with blue streaks on the right hand side of the screen. Instead of getting a replacement back from Assurant initially because it was sent through them, I had to call T-Mobile to go through the extended warranty process when it was sent through the wrong IMEI because they couldn't replace the device because there was no physical damage. This is a horrible grey area to show that it is ok to send devices without any Q/A to put in on the customer to fix. It took a visit to TMobile and 6 other calls between the two companies to be sent a new replacement. The end result is that I am waiting for another replacement without a working phone. Never had a crazy experience in the last 7 years with T-Mobile and I am not sure where the disconnect happened but that policy has to be reviewed and revised.

I was very happy with the customer service I got to replace the phone my son has with him in the army when he got injured (non-combat). I have sent him the replacement phone and he should get it this coming week and he is sending me the damaged phone back. Again thank you so much.

My claim went thru very quickly. I was given a nearby store name to go to for my phone's repair. I needed a new screen. The next day I dropped my phone off at the store I was given and had my phone back in about an hour. I was very happy with the whole process. The only bad thing that I can tell of is the difficulty of getting thru to a person at the mostly automated claim number.

It was quick fast and easy. Love how you work. Thank you guys for everything and I will recommend you guys to my friends and others. You were great. I gave you everything you asked for and you did the same back and phone was here in no time.

While it was easy to do a claim, and the device did arrive quickly. The replacement device I got was scratched and the camera lens/area was filled with glue residue. I asked for a replacement for the replacement, which was approved, and the device again had glue residue on the camera lens and a dent/scratch at the bottom near the screen/charging port. I finally decided to go thru T-Mobile for the warranty, as Assurant kept giving devices that were damaged. I will probably cancel the insurance, too much hassle.

Assurant did very well replacing my smartphone. However I feel the return time period should be extend. My experience with Spectrum was a disaster!!! 4 days and 7 hrs. to working on retuning my old phone and still counting!!!!

I sent in my damaged device late. I never received it back but I'm still getting charged. Will you send me the phone back or money, or a credit. I am at lost here due to corona virus (covid 19) and can barely afford my bill.

I called the Assurant number given to me by US Cellular and I was directed to their automated system. The initial process of filing a claim and making payment only took about 10-15 minutes. I was very surprised to have received an email half an hour later that my replacement phone had been approved and would be delivered the following day. Once received, I was up and running again in about 10 minutes thanks to the simple instructions provided. Assurant has always been fantastic and the monthly insurance payment is beyond worth it to me. I highly, highly recommend carrying their coverage.

After contacting the right place, things were handled very quickly, professionally and without hassle. Your contact made it possible to find the closest shop who had the replacement screen available and I was able to get an appointment that afternoon, worked out perfect. It was almost enjoyable, TQ

My screen broke out of nowhere and I loved my phone. Luckily I had insurance so I was able to do an insurance claim and I was so happy that they sent me my phone within 24 hours. It was quick and easy. I was extremely satisfied. Thank you.

My screen was broken and y'all shipped my new replacement very quickly that was very supportive and had a self stamped envelope for old phone to be shipped back to y'all. (old phone broken) Thanks a lot for your understanding.

I'm not happy with the insurance service because they sent me a phone that was already used and already had a phone number (from California) assigned. I had to return it and I'm still waiting for another one that really works.

My experience with the claim process was good. Very friendly, knowledgeable, thorough and professional representative. He was patient and provided concise details on the process and timeline. I highly recommend this service.

Fixed and shipped. Pleasure doing business with this company. Was easy to follow the instructions given via email on what I needed to do and call to resolve the current drastic dilemma I was going through at the time I needed these services. I was glad that I put a high security code on my account where it immediately notified my carrier to let them know that my phone alarms went off because whoever stole my phone a restaurant employees at the Rickey's in 818 area code aka the valley don't drop your phone. They will take it and act like they didn't see anything. Will get upset with you if you are not here for games or problems but will surely cause you further problems upon request to inquiry on whereabouts of your property.

The person I spoke to over the phone was very friendly and merciful about me dropping my phone SO soon after purchasing it. And the call itself was processed promptly. Then I got the new phone 2 days later which made me happy.

The first original replacement phone was the wrong device. I caught it when I read the confirmation email. We have a iPhone 12 Pro Max. The representative which her name was HOPE, processed a IPhone 11. I had to call, stay on hold for another hour, had to speak to a supervisor, in order for the phone to be revised to the correct device, which is a iPhone 12pro max. She (hope) had us on the phone for 2 whole hours just to get the order wrong. Luckily I read the email and called immediately before they shipped it out. I would’ve had to wait another week if I didn’t catch the huge error. Smh. Terrible experience with you guys.

I was told that if claim approved Monday thru Thursday the item will arrive next day. This did not happen. I did not get the item until the next week. Then got an email saying sorry I'm not happy with my replacement and they are sending out another. They never sent out a first one. I asked for some sort of compensation due to them breaking the agreement and got nothing but was told to just wait and be patient. I pay for a service, I paid the deductible, did not get the service I pay good money for.

It was quick and easy and I got my phone fairly quickly, Is the person helping me was understanding and explained everything so that I understood and the process Went very smoothly, I'm glad I had the Insurance with you guys. Would save me a lot of money too. A lot of money to have instead of buying a new phone.

Making the claim online was fast, easy and very clear. The replacement came incredibly fast (overnight) and paying the deductible was reasonable and easy. Very impressed with the process, efficiency and service. Bravo!

Ordered cell phone replacement - get it next morning. My cell phone was stolen so I paid simply the deductible with Assurant set up the proper paperwork online sent it in and received my phone probably the next morning by 10 AM. Fantastic. Using again if needed. Received my rear end.

Spent over 30 minutes completing information on the automated system to be told when the address was not recognized to report on regular business hours. The Monday call was even worse with multiple transfers and poor customer service until I spoke to the last individual. I was not satisfied that I couldn't be told when the device would arrive until I agreed to your terms. That's a sketchy practice.

My Kyocera Duraforce broke. I could no longer access the home and menu buttons. US Cellular recommended I replace it through insurance. I was told I would get the same phone. The phone that arrived is an LG model that in no way compares to the durability of the Kyocera. US Cellular told me to call Assurant to request something more comparable. I was told “this LG is what comes up in the computer and is all they could send me.” The durability of my phone is a huge factor for me and why I went with the Kyocera to begin with. When I explained that to Assurant I got the same answer “the LG is what comes up in the computer.” There has to be a more durable comparable phone out there! This one will not hold up to every day life! US Cellular was very surprised that a replacement was not offered. Assurant did nothing to try to help me. Just repeated the same statement like a broken record. Completely dissatisfied. Why are we told we will get a comparable replacement if that isn’t what happens?

I spoke with Natalie on 8/19/21. Told her FedEx had delivered my package, left outside but I never received it. She told me wait 3/5 business days and then they would mail me another phone. I spoke to Trevor today and he told me wait another 48 hours. You guys have my money and I don't have a phone. The 1st rep today told me Natalie never filed a claim so I have to wait longer. This is horrible customer service. I asked Trevor to mail my phone today but he said no.

Wonderful experience! The woman on the phone was very helpful, efficient and kind. Received my phone the very next day. I simply couldn’t be happier with the entire experience. It is very rare to receive such excellent customer service. Thank you.

After having my cell phone for 6-7 years. I was in need of a new phone because I could only communicate using the speaker. Due to the insurance, I was able to get a new replacement and no charge with next day delivery. Very satisfied customer.

I have 12 devices on insurance. I had to file 3 claims on 3 different devices all within a month. However on my 3rd claim I was told they would not ship my device unless the 1st one was received at the warehouse. This to me is absurd! With the # of devices I have claims could be filed within short tines of each other and to say they refuse to ship a device for another line until others are received 1st is insane! So now I have a line waiting for a phone not being able to be used for 3-6 weeks while waiting for them to receive and approve shipping on the other device. These claims were for 3 separate lines and devices. I pay for insurance for the reason of being able to receive a device when needed yet now I'm told I have to wait. I am absolutely not happy and very angry to have to wait so long for a device.

Called Assurant and wanted to make claim for a broken glass Samsung S-6. Replacement S-10E came in next day as promised. Took phone to T-Mobile store and they transferred all data. CSR was very knowledgeable about the program and very helpful. I was glad I had the insurance to get a replacement. I happy with the S-10E and didn't need to spend 1000 plus on a new phone.

Dropped my phone and cracked my screen, while on Vacation! I got a different case for my phone, didn't realize it didn't have a screen saver, I have an OtterBox, but changed so I could carry my cards with my phone!

Very fast and very courteous on the phone. The only problem I do have is I feel you shouldn't have to pay the $15 to get your SIM card switch from the old phone to the new phone. I feel like it should be something that is already in the insurance claim. Other than that that's my only issue that I have had that I did not appreciate.

Received a replacement iPhone. Within one day, display stopped working. Contacted support who told me to contact Apple. That's all the help I received. What's the point of having the Assurant coverage if I'm not going to get a functioning device and just have to contact Apple in the end.

I had a very good experience with Assurant when it came to contacting the insurance adjuster to give all the necessary information about myself and my device. It was simple and quick! There was great communication between myself and the employee who handled my initial claim. The entire claim, the payment, the delivery of the new device to me and the return of the damaged device back to Assurant went perfectly; absolutely no issues at all during my entire experience or along the way! I had a perfect outcome and will definitely never hesitate to contact again if I need to and I will most definitely recommend Assurant and your business to friends and family. Thank you so much!

I filed a claim on Sunday. I did not expect it to be approved on the weekend. I also did not expect that the phone would ship on the weekend. I knew that the claim would not be approved and the phone would not ship until Monday. I believe that to be realistic expectations. During the claims process I selected my work address, which was not my home address, but it was a commercial address. The claims form online did not recognize the address and asked me for a unit #, but there is no unit number for the building.

This company is the worst ever I seen in my life, I regret doing business with this company called Assurant. I don't understand how you take my deductible and don't about customer received the service paid for.

I wish I was giving a better survey but unfortunately not. First it took almost two weeks to accept my original claim then my product was lost by UPS. Now I am still waiting to find out when or if I will receive a replacement phone.

I had second replacement, and second refurbished phone. It got crazy and battery never last all day as the new one I bought at T Mobile. They said I'll have a new phone, it's not true. Bad experience.

I got my new phone in like a day and the process was quick and easy from start to finish. It came with a self-addressed UPS envelope to return your device in and I just had to drop it off at a UPS box.

I'm very pleased with the service that I given in getting me a new phone. It was important that I should get a replacement ASAP and you came through for me so that I could continue to get my services out to my friends and family. And for that time I thank you.

There is not enough room on your thing here to describe how poorly your customer service versus so please give me a call at ** for an upper management to call upper management. Your customer service sucked.

Well first of never had bad experience before till now. I filed claim because my Samsung s10+ front screen was craked, the replacement phone I received had moisture inside camera area. I tried to remove moisture from phone, no success, called to make a complaint, I was told I had to pay another deductible for a replacement even though I received phone like that. After a week passed phone did not receive any cell service, had Spectrum replace the sim. They escalated issue, nothing was done, called again, I was told to pay deductible. Since I had no choice paid deductible then when I receive phone I was told I would receive charger in with the phone. No charger, just phone. Horrible experience. I feel like I was screwed by Assurant

Broke my phone.. was panicking.. Then I went to T Mobile and went thru the process of getting a replacement. It got there the very next day and though it wasn't the same phone I'm so in love with the new one. Thanks guys!

So my phone went through some issues. Had to contact Assurant for a replacement. That process was very quick and simple. Filled out an online form and within a few days after approval I received a replacement. Customer service was very friendly and helpful. Especially when it seemed I didn't receive the phone. For example I couldn't find it in the mailbox or around. Which brings me to a major problem. The package didn't need a signature when it arrived which can be a problem to someone who isn't waiting by their window or friends with their neighbors but either way theft is always a possibility. All in all, very quick and invaluable service. A very positive experience.

The process was easy and the representatives were helpful and professional. The website was under maintenance for a couple of days so that did delay me checking the status of my claim but once I spoke to a representative I had my device replaced right away.

Very unsatisfied with replacement phone. Assurant sent wrong phone. Phjone was a S32 and was sent S20. Call Assurant and nothing was done. Called to see what was the problem and no one could help. I did pay deductible of $49.00.

Super easy to file a claim. My replacement came super fast! And returning was easy! Customer service was also very helpful with I was stuck on a step of the process it was easy to find help. Happy with the service!

My customer service rep did an alright job handling my claim. However, I am very disappointed that, as a deployed service member, I had to have my replacement phone shipped to my home address and then have my spouse pay and ship it to me from there. I find it absolutely unacceptable that Assurant will not ship to an APO (army post office) thus making the customer have to pay more for a service that should be included in the cost. Not to mention the cost in time it then takes to get the replacement.

Insisted on sending text to lost phone. Didn't email me any info. Without an order number, could not pay deductible and then had to repeat the process. Took over 7 hours to actually complete the process. I did get the phone the next day.

Process convenient but replacement phone bad. The process was very fast and convenient. The phone I got was completely un-updated and just doesn't work very well. i.e. maps, voice only speaks halfway through sentence. Phone also keeps restarting (frustrating when using GPS). None of apps were updated so I couldn't use the phone. I took it into the store and we found the issue. A little annoyed, I figured that couldn't only just be the problem. I was partially right. Not a fan of this replacement phone.

I am very disappointed, the battery in my previous phone swelled. This is the second time the battery has swelled up and popped the back off of my phone. This is the second time I've had to buy a replacement phone. I've spent a total of 100 dollars on it. I'm seriously thinking about changing companies. I have a Moto E5 Play.

When I broke my phone and got a replacement through Assurant, I did not realize I would receive a refurbished replacement phone. I can tell by the screen that it is not new. I didn’t realize I was paying for insurance just to receive an old phone. I didn’t complain because it worked but now it has become extremely faulty and freezes all the time even though I’ve only had it a short time.

Last Friday I needed to turn in a claim and get a replacement phone and no longer had possession of my phone. The communication breakdown through the portal caused quite a few glitches. Thankfully your live representatives worked with me to get me the remaining forms needed to process the claim. The site never did. However I did not receive my phone until Tuesday. And when it arrived, it was damaged, scratched and unstable. Again I called for assistance after putting a question online and with no response. And again, your live representatives saved the day. He is having me send my phone back to be replaced.

I bought a Google Pixel 4 128GB phone directly from Google in December 2019. I was very happy with the phone but by August, 2021, the unreplaceable battery could hardly hold a charge. I filed a claim and Assurant offered a 64GB phone as a replacement, which was not good enough. It took several calls to Assurant over 2 weeks and they finally offered a 128GB Pixel 4 XL which I accepted. However, after I paid the deductible, The website said that I would receive a 128GB Google Pixel 4a 5G instead. I accepted the substitution because I was tired of haggling and now I realized that the Pixel 4a 5G is in many ways a step down from my original phone. (No wireless charging, no waterproofing, etc.)

When the screen on my Samsung note 20 had a small impact mark along the edge, I did show it to the folks at the local T-Mobile store around July 18, and they said I should be OK to go away on vacation. Two days later it erupted into a much worse situation where the phone was completely disabled. So this time I called T-Mobile and was patched through to Assurant only to be informed after giving them my credit card number that I would have to wait 4 days to receive the replacement phone. So the boat was ready and the weather was good, so we left on our vacation. When we came back three weeks later the phone was still not delivered. Upon calling Assurant we were informed that they had not been paid the $99.00 deductible. But they had my credit card number and then decided that they could run it now and ship the phone.

Had to replace my husband's phone again Due to him being in a very bad accident And which all wanted to charge me $250 which was unfair. Then last time I replaced his phone I only had to pay 99. They are a rip off.

Have not had any resolution to claim. Cannot get any assistance via phone or email. Would rate zero stars but unable to. Have requested several times for call back thru claim.review@assurant.com and have not received any response

The customer service was great and the phone arrived the next day! My deductible was kind of pricey but worth it! The communication was a little off due to the warehouse not being open on weekends but as soon as Monday hit my cellular device was here Tuesday. We love you Assurant!

I had my iPhone stolen from a restaurant. I filed my claim the next day and it went so smoothly. Customer service was amazing. Four days later somebody turned the phone back in so I sent it on to you. Thank you for your exemplary service.

I had a good experience with the person who helped me. Totally clear as water. I Was "happy" to see my results. My electronic device arrived quick. Now I would recommend the Assurant to people in case if you get hacked. Or black out insurance can protect your device from previous situations like this but I doubt it'll happen again. By the way My name is Giselle **.

Everything went smoothly, my clamor had gotten closed and the representative was able to reopen and get me all set up without any problems. She was courteous and helpful nice! It was a great change of pace compared to how places have been regarding customer service lately.

This company has really made its insurance worth it over the years. It seems to becoming really good insurance. Thank you Assurant. I can trust my phone will be covered if an accident happens. This is worth the cost.

The service was very very terrible, horribly bad, I was put on hold for over an and over the course of 3 calls I was put on hold for over 5 hours, and the last call I got in touch with Metro by Tmobile and they contacted Assurant and we had a conference call with a manager, and again we were put on hold and the rep from Metro asked me, where did they go, and I told him this is what I was expecting all day and was glad that someone could see that I wasn't exaggerating about the service that I was receiving, and I forgot to mention that when I contacted Metro. I made a conference to them, all the while I was on hold with assurant and no one ever came back to the phone, but after 5 hours I finally got my replacement phone shipped out the next day.

The phone system is terrible. One of the worst customer service experience. Rep appeared not to care. Maybe it’s too repetitive of a job. I hope I don’t have to deal with Assurant at least for a while.

Well, I am not enjoying this craptastic P.O.S. refurbished replacement device, nor am I happy or satisfied. You should be aware of this since I have texted and messaged, and had 2 real conversations, all to no avail, care or choice. Your supposed customer service consists of "I understand" which no you don't, being told, "Well this is what you're getting", or "we will charge up to 999.00 to cover 'Our, T-Mobile' investment'. So screw my investment? No, you can purchase a new phone, and we'll break it into 24 months!!! Uhm no no way, I wouldn't sign up for you again, I wouldn't refer you to my mortal enemy.

Assurant was very prompt and professional in handling my request. The process was very smooth and hassle free. Phone replacement was in excellent condition. Like New. Received notifications of shipment and return in a timely matter. Happy Camper!

I made a claim for lost phone then I called about 30 mins after to cancel the claim to and let them know I had found my phone in the Universal Studios Lost and found. They shipped the new phone. Ordered me to ship it back when received. The day I was going to receive the new phone to send it back my personal working phone that I use everyday for business calls was locked for 48 hours making me Lose out on thousands of dollars and causing cancellation from clients. It was horrible awful experience and I still till today not received my refund for sending back the replacement phone I did not need. It was extremely inconvenient.

Phone arrived on time. It was just a little frustrating to get it to work, it took 2 days. It was for my son. That's the only reason I put up with it. I like how quick Assurant took care of the problem. I rather deal with Assurant than Apple.

The Assurant Customer Service Agent was professional and very pleasant to work with. She (Mari) suggested other options so that I could be better suited to make the best choice for my particular cell phone needs. Mari's attitude, skill, and attention to detail reflect the highest level of customer service upon herself, Samsung, and the T-Mobile Organization. The service that was provided by Mari is what makes my family and I T-Mobile customers for life. SFC/E-7 Mickey A. ** U.S. Army (Ret.)

Not only did I receive a device that I was unhappy with due to the fact that it's not even the same color that I spent $1200 on, on my original phone, but they basically told me they had no solution and I could just send it back if I was unhappy. Needless to say I will be canceling my insurance after this month and filing a report with the BBB.

I filed a claim for my son's phone to be replaced. An older, less advanced version of what he had was sent to us. When I called to inquire why, I was told that you "just send out what is available" and when I asked why he wouldn't be send the same phone or something better, not worse, if his specific phone wasn't available? The response I got was "it's just our policy". I then asked for a replacement of the same phone he had to be sent. I was told that it I would be sent a return shipping label that would take up to 24 hours and that the second replacement phone wouldn't be sent out until the first replacement phone was confirmed to be in transit. On top of that, it would take several days to get to us.

Updated on 10/21/2021: I processed a claim, got a new phone, then received a letter from Assurant they hadn't received the broken phone in return. I called, they said they had indeed received it, it was in the warehouse. Subsequently got a letter from Assurant saying they had received the phone, claim was closed, they were happy to have served me.

I wanna say I am grateful that I got a phone for 50 bucks. However, the phone is in worse shape than mine was. It's always freezing. Runs slow like it's bugged down. I've cleaned it up but it didn't help. Very disappointed in the phone. Very satisfied with the response time and how quick I got my phone. Thank you.

The person that took my claim cancel my line instead of the one that was stolen, and I had to be without my phone for more than 6 days, due that I had to wait until the new device arrive, and when arrived I notice that was the wrong one, now I lost time and money due that I use my cellphone to do my work.... Terrible service.

On 08/12/2021 when I called to speak with an agent after my claim took over 48hrs to process…. He hung up on me after unsuccessfully accessing my account! This happened after a T-Mobile rep recommended and allowed me to use the store phone. To say I was livid is an understatement and is has me looking of other insurance options for my device! He was horrible.

New phone arrived perfectly and they helped us out a lot. The representatives were very helpful and were able to assist us with the claim. The new phone arrived quickly and was able to send them back the damaged phone easily.

Really bad experience, I had to call you guys about 6 times, to process my claim, you guys couldn't process my ID. I been dealing with you guys Tmoblie stores and customer service since, 08//07/21, and you guys are not able to verify me if I am getting a replacement, phone or not, and giving me different answer, some of you customer service rep say yes, some say no and some say "I dont know", really bad service. I should not take a couple of times of calling to get my claim process, and yet again the last rep didn't tell me if it was going to get process. So as of now I don't know if I am going to get a replacement.

I did claim the insurance, because my screen glass was broken, and I called your company, to be fix it; your company told me I have to pay $150 for deductible, and that’s devalue of my iPhone on the market if I decided to buy another one, I consider that option ridiculous, many years using my (4 years paying insurance) and the moment I want to use it, you charge me for another iPhone. Even I have to return the broken iPhone, if somebody ask me about your company, of course I gonna say, it not worth it and I don’t recommend to buy insurance from your company, thank you for give me, that life lesson.

Customer service is terrible, except for last person whom I spoke to. Definitely outsourcing does not comprehend the language. I was sent wrong iPad. I called informed company, sent it back and no info to date.

I just want to say that Assurant was quick on approving my claim; however it took 3 days to receive my replacement phone. I've heard from other customers that they received a replacement phone that same day. I'm wondering why my replacement took 3 days. Being in business for yourself and not having a phone for 3 days is a long wait.

I received a phone that was not the same as the phone I originally did a claim on, which was a Galaxy S8 Plus. I received a galaxy S10 which was an upgrade but I was very disappointed that I had to get a smaller phone without any notification. I inquired about the galaxy s10 plus because if I had a plus phone I should have been given a plus in return whether it was an upgrade or not. I purchased a galaxy plus because I like the size. I don't like being given just whatever without being notified.

Had to replace son phone. Did everything on line it was easy and simple. Everything was taken care fast and accurate. Thank you. I would recommend this service to everyone. Never had such a pleasant experience with an insurance company.

Very satisfied with the service and the replacement product. Delivery was timely and the product was/is in excellent condition. The customer service representative was knowledgeable and helpful. I highly recommend the company and service.

I filed a claim on 8/8/2021, paid my deductible and my claim was processed. My replacement device was mailed on 8/12/2021. I used it for 3 days and noticed the battery wouldn't hold so I called and informed Assurant on 8/18/2021 and sent it back on 8/21/2021. Hope to get a proper replacement that works well. Transferring data back and forth is too stressful.

Very good service. Received my replacement device in no time. Representative was very helpful. The claim was received and processed same day and I was able to get back connected. Would recommend Assurant for all mobile phone insurance needs.

Claim was made and approved on Aug. 13, still have not received replacement phone. Have made 2 calls to customer service, still no phone. Service Representative checked and claimed it was being sent to the correct address and was going to be delivered on 08-20-21.

The representatives did not show any empathy at all and told me I needed to relax! I am highly upset and I will not be utilizing this service! It’s absolutely disheartening when you are treated so harshly after I expressed my frustration! I had been on the phone and online with several reps for over 2 hours and still no resolution! I am going thru the exact same process right now! Poor service at its finest!

Bad service and they don't do deliveries for me when they supposedly need to do. Still waiting for my replacement after almost 10 days and is sitting on UPS because they don't wanna do deliveries for me.

Reference Information:

They quickly take your money every month but as soon as there is a problem they want to come up with thousand reasons not exchange the phone. They had another email I went through corporate and they was just as petty and finally after contacting the BBB they decided to exchange the phone. They are very unpleasant to do business with!

Charged 2 months after return of device using their prepaid envelope. Called and had them look up tracking and see delivered. Told by rep they will credit. Two days later I received email saying only an envelope was delivered. Google is filled with horror stories about this same thing happening.

In short- It took over 3 hours to get my order placed for replacement watch. Your employees kept telling me to do different things and no one fully helped until the last lady. Then I'm sent a watch but the wrong charger! Every time I try to charge it says to connect to original charger. I'm very frustrated and haven't had time to call and complain since it took me 3 hours the last time! I'd love a call from management asap.

It's been over a week and I am still waiting on what I was told would take up to 24 hours. Usually I have no issues but this time I have not heard anything from them and am still waiting for my replacement phone.

Honestly it was a hassle. Everything was wait 24 hrs. Needed more info then after you send it you wait another 24 hrs to hear if anything else is needed. Submit it and wait....another 24 hrs. Had a couple emails they were trying to reach me but saw no attempts. Then when I return the "attempted call" I sit on hold for a long wait to get told to wait 24 hrs.

It was very quick and effective, I went online to do my claims and I had no issues. The online experience is great but speaking with a representative Is much better, I believe the online tool takes away job.

Fast service for replacement phone. Do not like to send back my broken phone since I couldn’t retrieve all pictures and content. Would prefer a repair over a replacement. Please consider a repair program as a future service option.

Filing the claim was easy and fast. My replacement device was shipped and delivered very quickly. The transfer to my new device was effortless and it included all of my previous files, including photos, contacts, and messages. I love my replacement device.

Worst experience ever. Very stressful. Gave me the run around. Spoke to 10 representative. Bad customer service. Terrible service and not at all understandable. I had to repeat my problem over and over.

At first I had a hard time getting through to a real person to help me. That's what you guys need to work on is getting a real person on the line to help you out quicker. It took me just about all day but once I got a real person on the line I was good and didn't have any problems. It was pretty quick. Thank you for your help.

The insurance for my phone was great. I went to the T-Mobile store. They walk me through how to file a claim. Two days later I had new phone. Went back to the store. They download that information into the new phone and have an excellent phone. Thank you.

I REPORTED MY aPPLE11 missing on a Tuesday. I founded it at a store. I then reported it found, the claim was unstopped at that time.. When I got the apple 11 I took it to Fedex and return it; In less than a week I got my deposit back..