Assurant Phone Insurance Reviews

I felt very well treated and important for Assurant. They processed my order fast and quickly. They seem to me as a very strong company that take care of the customers. Highly recommended and of course I will continuing counting with them as same they can count on me. Thanks.

Everything was great. My phone came on time. They did a good job changing over friends. I was very happy. Thank you. My back a couple times got two different workers each time. They did a good job on my phone. I'm happy and that is that.

It would be wonderful if they would automatically provide a screen protector with the device, Because their stores don't have them, and I was told I would need to take the new phone into the store for them to order one which makes the risk of damage to the brand new device very high.

The process was very easy to follow and the replacement phone was in my possession within 1 business day. There were no additional issues or questions that made the process extensive or complex. Easiest insurance to submit a claim on.

The phone I received didn't have the same capacity or quality than the one I had, the one you sent me Galaxy A13 Black 32GB less inferior than my 5G Green 128 GB. That's why I sent it back. It created a lot of inconvenience for me. I had to go to store twice and it took a lot of my time. Very disappointed,

Everything was replaced in timely manner. Just wish I had more time to return broke phone. I need to get text transferred and looking for repair shop transfer it if possible. The new phone transferred everything but the text. Don't know how it did it but contacts got transferred.

Ready and well explained pitches with quick delivery of product. Follow up emails were prompt and informative. I would highly recommend them to anyone who needs phone insurance. Returning broken phone was even easier. Pre addressed envelope with three different ways to return

One simple phone call, shared a little info, and received my new phone under 3 days. Great service, product, literature, return material, etc...all perfect! They exceed all my expectations. Which is hard to do. I will keep the insurance active. Thank you!

Broke a phone. Filed a claim and everything seemed to be seamless. New phone arrived with a return package, and label. I had concerns with shipping it back USPS when they don't trust it themselves and ship phones UPS when they are responsible for it. I sent back the phone August 11th, dropped it off at the post office myself. Got several emails asking me to review them and implying that the claim was closed and all was fine. Mid October I get a massive T-mobile bill, Assurant claims the damaged phone was never received. I spent two hours on the phone with them today and they say the only thing I can do is go down to the post office and file a claim with them. Which I can't do because they created the label and I have no records whatsoever about that return label.

Very angry that I had to pay $99 + Tax for a replacement, when I ONLY needed a screen replacement which SHOULD be just $29 fixed charge at a repair shop. Not MY fault that your repair shops are not currently available, but you should still honor the terms of the insurance. I have had insurance on my phone for years and never claimed before. The service was good, but the charge is unfair, unjustified, and against your OWN TERMS. I would like a refund of the difference please.

Very fast with phone and great customer service and communications were very helpful and professional thru the whole process. Very happy with experience and the response time. They had a new phone in my hand within a day. Their return policy was even easier. Thank you.

SHIP to PO Boxes!!! Your policy of not shipping to PO boxes created a 16 day shipping saga. YES! 16 DAYs!!! without a chargeable, working device. 16 DAYS total to receive box at an address and re-ship to PO box, per your policy. Colossally stupid. This shipping policy does NOT serve your customers. This shipping policy merits stat attention by appropriate dept. I challenge all readers of this input to function without a working phone for 16 days.

I sent back the paperwork that was with my replacement device simply because the claim number with the additional numbers or letters on the return envelope didn't match anything on the paperwork. There were at least 2 areas that had the word claim on it but didn't match the additional numbers or letters so I simply guessed which one to put on the return envelope and I sent back the paperwork just in case I had put the wrong number or letters on the return label/envelope. Only the word claim matched on both items. The additional letters or numbers couldn't be found since I didn't know what the letters stood for. Example- claim/**.

I had a very hard time with several people overseas handling my calls. The automated payment system rejected my request and routed me to a live agent, I asked agents to reroute my call to automated system & was difficult.

The phone that I had received does not connect to Bluetooth very well. Also the internet does not connect very well either and I have 5G and it's not allowing me access to 5G. It's running really slow and the speakerphone doesn't work that well either.

Phone was overheating. I have T-mobile and they sent me a replacement phone within 2 days of me filing the complaint. I had Covid in 2020 and have trouble with reading and comprehension at times. The lady I talked to on the phone was wonderful in helping me file the proper forms.

Came to find out today that they can now send you whatever color they want. All my phones have been white my entire life. They send me a RED replacement. Btw RED is a color that I hate on everything. Anyways ended up putting a fight with my carrier and they will send me a white version and will take the RED phone. I cancelled the insurance immediately. Paying 20 a month plus 250 for the replacement to receive some ugly phone makes no sense whatsoever.

Filled up short application replacement, submitted. 3 days later got message approval for rep. and the package is on its way. 2 days later the new cellphone replacement delivered at my front door. It was a speedy service, I am very impressed.

The staff was very helpful with my concerns to replace my phone that was lost. They knew what to do and how to order it and they knew what to do to expedite the order and when it should be delivered to my house. Great job.

I came to T-Mobile. It was very friendly and very helpful to people that helped me was a good person, name was Seriana **. I think she needs a raise or a good position. I would recommend anybody at my friends and family to go.

For years I have had cell phone insurance coverage with Assurant in case of lost or damaged phones. I have 7 cells on my plan. Several months ago I dropped one of my damaged phone off at the post office with the prepaid label as directed and assumed all was good. I always use mailing tape to seal the package AND take a picture of the package for safety measures. After several weeks, no communication from Assurant, my T-Mobile bill included $1000 charge. Assurant reported they did not receive my returned device. They claim to have received an empty package.

Everything was explained clearly and thoroughly on what to do to. Quick response on replacement delivery. No need to change or fix anything for my situation. Nice to be able to do things without the hassle. Great work all the way around.

My phone was stolen. They responded quickly and I had my phone within 24 hours of submitting my claim. My replacement cost was $49. I would buy the protection again. I would recommend to anyone they buy Assurant Phone Insurance. Good service.

My iPhone 12 Pro Max had a cracked back glass. APPLE wanted to charge $600 to replace the back and it was a $1200 phone. I remembered that I pay nine dollars a month for insurance so I contacted them and filed a claim - I was astonished how easy it was and I got my brand new iPhone 12 Pro Max two days later. Awesome!

Assurant honors the terms of their contract without question. Their connection with T-Mobile to deal with damage or lost phone claims is easy. Their online process is easy to navigate. The phone reps are helpful, friendly, and knowledgeable. The response time is great. And the overall process is hassle free.

I was very pleased with the overall experience from beginning to the end. We even received the phone in two Business day. Even though they said that will be up to a week or so to give them time to find a replacement. And then delivery.

1st agent wasn't able to help. I don't know if she didn't understand or explain herself and disconnected on me. The second agent was great and made the process easy. I also got my replacement the next day less than 24 hours. Thanks

DHL does not provide delivery service for MetroPCS. Fake DHL template came up after fees have been paid and delivery has been arranged wanting a dollar 95. My bank account said it was charged 9.98 and was denied. I got my card cleared and they said I could do it again and they must have a glitch. It wasn't accepted after three times. I tried too many times and it shut me out. I could not apply anymore. I went to Metro they said they don't do DHL. They use the postal service. Go home the phone will show up. The phone showed up.

Device went lost during a massive event. Sometimes happen so need to keep an eye always on your belongings. I always keep a insurance of this personal devices but is very sad to lose important memories attached to it and important constant reference on email and phone numbers.

Entire process was very easy and customer service made it simple as they walked me thru the replacement of my Note 10+. I would highly recommend this company for your insurance needs. I will always keep this coverage on all of my devices.

Everything went smoothly and fine. The service was complete and very helpful. The helper was very helpful. The was long but very much needed to complete the exchange. I would recommend Spectrum to my friends. We had trouble with one of the new phones and tried to come back by 8 P.M. We got there at 7:45 but the door was locked.

I wasn't sure where to return phone, and had to go to more than one location. This was a problem since I am disabled and had to have someone take me back and forth. The communication could have been handled a little better.

I lost my phone and was able to file a claim online. It was promptly acknowledged and a replacement shipped the following morning. I received the phone in a couple of days including clear instructions and assistance from T-mobile store staff to set it up. I am pleased with and recommend Assurant.

I was not able to get my stuff off the other phone. I lost all my pictures and no one can replace them. Can't be more disappointed but can't do anything about it and I was not able to get my contacts out either.

After placing my claim everything went smooth as clockwork. All directions for completing the downloading of my old phone to the new phone was as easy as 1 2 3. Thank you very much from a very satisfied customer. I will not hesitate to refer friends and family to your company for insurance on their phone, tablet or computer. This is not the first time I’ve used my insurance to replace my phone. This is the 5th time I’ve replaced a phone with your company. In the long run it is much cheaper and much easier than buying a new phone and paying an outrageous amount of money for a new phone. You

Customers service was great and very professional to answers all the questions and prontelly we may needed. Thanks you for great team work and yes definitely I will recommend all my friends to join with me. Thanks. All the best Victor **

Needed to replace the battery due to the swelling of the battery and the back of the cell phone backing wasn't closing completely.. I explained to the representative of what the problem was with my phone and he sent me a replacement phone with instructions on how to send the broken phone back.

I went to T-Mobile and the knowledgeable people at t mobile filed a claim with Assurant for me for my stolen phone and they got it replaced for me. It took a few times and about a week to get this done but I like my replaced phone just as well.

I Cracked my phone last week and had to file a claim. It was super easy to do it online, and the new product arrived quickly with easy return instructions. I have used this company before for my son's phone and was extremely satisfied both times.

Phone stolen, ordered replacement. Phone came next day. No instructions. Sim card was included, but the small pin (needed to open door to install Sim card) was missing. Found small item to install Sim card. After call to activate phone, their system down, activated next day. Still working to get new phone up and working like the previous phone

When I received my new product that was very excited to get my second chance at a new phone but once received it noticed to me that it came scratched was really upset and disappointed this was the first time this has happened which I have return with y'all before but I understand accidents happen as you can tell. But was a little confused and misled with the return progress because as you know this was my first time returning new replacement. Spoke with the representative of y'all and had a thick accent so couldn't really understand her. But may do with what I had because was my fourth attempt to try to get in contact with y'all but was really friendly and end up working with me. But overall 10 out of 10 service and reliable. Thank you ASSURANT and friendly employees

The service I received when filing my claim was the best I had ever received. And received my product in under two days. Now that is what you call excellent service. Raises for those who helped me. Awesome and blessed workers.

Perfect customer service. Fast service and delivery. Spanish my Great. Everyone great. Phone line fast, easy understand and many other positive things. The quality of the product, easy to fill up my request.

Not yet I had a very good experience with the replacement and it take long and I enjoy the service that Metro gave me and I appreciate every word and quiet about it and and checked on it for me and they did a very good job. I want to get on my 8 plus but satisfaction.

I have paid for a Galaxy Note 20 Ultra Black. They have sent me a purple. This is a HUGE deal. I have paid for a very specific phone and I have warrantied this particular phone and I want it back. I don't want another phone! This is like you get into a car accident and the insurance company tells you the black paint is too expensive, we are going to paint your car PURPLE. Does this make sense to anybody???? AVOID THIS COMPANY until they change this scam practice.

Great services… Staff was amazing handling my replacement phone. Very curious and polite and professional. I will recommend my friends to deal with Assurant. Very quality and speedy services. Didn’t think I will get it the next day. Very true to the word and I like that with their services they provided.

The trade-in process was seamless with good email instructions for sending in my used cell phone. The trade-in value that was quoted by the Spectrum rep was accurate. The phone was received and an email response was timely. I had no issues with the trade-in process.

We purchased a new phone from Spectrum and used our old phone as trade-in for refund on our purchase. The instructions and label for return were easy to follow and the response time was super. We were given a proper amount for our trade-in and we were pleased with the service.

Couldn’t have asked for a better experience! I received the exact phone I wanted and it arrived in perfect condition and in a timely manner. Gold stars all the way! This service is a must have for any cell phone customer regardless of carrier or provider!

It was not clear that I had to put my Apt. Number on the same line as the Street Name. (Not industry standard programming). When the Shipping Address was displayed, there was no way to edit that address. (Not industry standard). I had to spend several minutes with Customer Service, since they did not know what they were doing. (Not industry standard).

Insurance claim on my phone went great. No problems at all. They sent replacement within 2 days. Transferred everything. Sent old phone back, was very fast. Easy transaction, Intouch communication, help transfer all my stuff from one phone to another phone.

Great service, easy to reach and talk to, phone is great, the phone came on time and was easy to set up, package was included with return address which make the process easy, phone was the same color and type.

I had an exceptional experience filing my lost/stolen claim for my iPhone 12. I received the replacement within one day. Very impressive! I would highly recommend cell phone insurance to my friends. I’ve had insurance on my cells since 2001. This was my first claim!

My Z Fold had a screen bubbling problem and a mechanical problem with the inner screen not responding to my finger touch. I could only use my S-Pen to get the screen to respond to my touch. After notifying my carrier, T-Mobile, they put mi touch with their insurance representatives, Assurant who took care of it for me without any problems.

I needed a replacement phone as my device was no longer charging. I went to nearby Tmobile store and was referred to online Assurant process. Submitting the claim online was simple however, due to a prompt I received, I was not sure if I needed to call so I did. The Rep I spoke to (sorry can't recall name) was very patient and polite. He was quick and did not take too much of my time which I appreciated. I also was delighted to get someone at such a late hour and didn't have to wait long on hold. Thank you!

I really liked that the replacement of my equipment will arrive the next day. I am T-Mobile I would like to always be part of T-Mobile and the branch where I always arrive, they always take care of me in the best way... Thanks for everything and especially to those T-Mobile workers who always take me as part of the family.

Great experience with Assurant for my phone with Xfinity. Customer friendly and expedited a new phone overnight. Went into Xfinity store. Sales associate attempted to fix the broken phone. Contacted Assurant online and phone was delivered Fed-Ex next day service.

I cracked my screen on my phone. I had to replace it and Assurant made it so easy and so simple, I paid my deductible. They shipped it out the next day. I received it right away. They even provided the materials to return the damaged item that I had and it was easy as one two three. I couldn't be happier.

They did an amazing job fixing my screen. I will definitely be going back to this location in the future. My phone is like new again. I love it so much. No hassle and great customer service the entire process.

I’m very satisfied with the service Assurant gave me. I would highly recommend anyone adding this additional protection to all their devices. It’s well worth the price and again excellent service. Thank you. The only issue with my phones is the service provider needs to get better coverage in the area. More importantly I am living in my class A motor home and need an internet on the go to be accessible where hotspots can’t.

I couldn't be more satisfied with the whole process. It was such a breeze a baby could of did it. Thank you for your quick delivery and service. I received my phone the very next day. It wasn't the exact phone but I believe it to be of equal value.

Tech was able to bring the phone "back from the dead" and save all of my data, which was mostly not backed up. Very personable as well, and explained the problem and the fix in detail - phone is now as good as new.

Phone was broken, the back case. Phone replacement was easy, called insurance, made a claim, then made sure I got the return label to print right away and I sent in the device. I was notified when they received the broken device. Everything was done in a timely manner.

I have been with T-Mobile for almost 20 years and have had insurance coverage the entire time and have used it twice to replace a damaged phone. The second time I used it I dropped my damaged phone off at the post office with the prepaid label as directed and assumed all was good until I got a letter about a few weeks later saying they didn't receive my device. So I am going to be stuck paying for it and now I am researching and seeing all the reviews from people who had this exact same thing happen and are stuck paying hundreds of dollars for phones they returned and Assurant says they never received.

My phone was in very bad condition! I submitted a claim and received my replacement the next day. It was so easy and easy to just put my old phone in the envelope provided and put it out in my mailbox!

Got my phone replaced with Assurant claim insurance within two days of the claim. Great service. T-mobile has great insurance partner and they provide good service too. I did get my replacement soon after claim and phone was in great condition.

I had to replace a phone on my account that was chewed on by a dog. Assurant filed the claim with no hesitation or issues. The deductible was reasonable and easy to pay from the link that was sent by the Assurant. Process took less than an hour to complete. I was very happy and relieved to have everything resolved and the phone on its way.

My wife and I, we feel that our ASSURANT coverage serves its purpose & our family's needs very well. We are a very active family and with all of our moving about, accidents have happened with our devices. However; we have been able to depend on ASSURANT to replace &/or repair our devices fairly quickly and with ease. There may be areas that could use some improvement but those areas can’t compare to the overall quality of service that we’ve always received. Thanks a bunch for everything, please don’t change anything.

CPR Cell repairman asked me for my Apple ID password and insisted, opposed to assisting me with turning off the find my iPhone option after I had already logged into the iCloud. He then went on to say that if you don’t have it repaired by Monday, you’ll one of the two repairs you are entitled to.

It was so easy to file a claim and receive my replacement when I lost my phone. Thank you T-Mobile. I will always use T-Mobile for my cell phone provider. Great customer service. Been with them for 15 years. Assurant insurance definitely pays off and it's so easy to file a claim.

Metro has done nothing to make my cellphone experience with them nothing but HORRIBLE!!! I can't make changes to my account. I can't upgrade or get the phone of my choice unless I pay for it outright!!! However, I was able to finance the crappy phone I have now!!!! The customer service is the most unsatisfying ordeal EVER!!! I was lied to numerous times, when I say NUMEROUS I mean like 10 times! I'm just completely not satisfied with METRO AT ALL!!!

TCL.T767W. 30 XE 5G. Black. 64GB.T-Mobile. I was thankful to have insurance on my phone with Assurant, a Federal Warranty Service Corporation to cover my damaged phone I had purchased from T-Mobile. My transaction ran smoothly. I received my new phone promptly and went online to print the prepaid return label to return the damaged phone with no problem.

Filed my claim with Assurant. Dropped my device off and picked it up in under three hours. I'm an extremely busy guy who depends on his cell phone. This warranty experience was the best part of my day. Thanks T-Mobile.

My phone came quickly and it was very easy to get my contacts and other info downloaded. I was a little taken back with the co-pay it was steep. I am not sure if I was aware of how much the cost would be. Last time I used my insurance I paid a co-pay of 90.00.

The customer service were very friendly and took me step by step through process. Very friendly and professional. They answered all my questions and concerns in a professional time. We even talked a lot but about where we were from.

I lost my tablet Aug 29. I fell on the bathroom floor, I called 911, and I got surgery for the broken bone. I had been hospitalized from June 14 to August 29. When I came back home couldn't find my tablet. I claimed Assurant thru online. I got the substitute Aug 31. The Assurant service was very good for me.

I’ll suggest everyone to have a phone backup insurance with Assurant. It’s very easy to deal with and they offer excellent services. I had no issues at all to dealing with them. I really support them and hope for their success all year round.

Followed the procedure. Completely satisfied. The over the phone process was easy. The receiving time was great/quick. Had zero problems tracking the phone to me. I am very satisfied with the phone. It is excellent condition. I will definitely recommend Ins. to others and will continue to obtain myself.

Everything went well with my phone replacement, I was very impressed with how efficient the process went, I will surely recommend Assurant to all my friends and business associates, they were witness to how quickly Assurant replaced my phone. My compliments to the company.

The Customer service was outstanding. My screen on the phone was cracked. It was repaired with an hour. I was surprised. Everyone was very professional and surprised. Thank you, Assurant. It's seem to be very hard these days to find good or quality customer service. It was shocking to say the least. Based on my experience, I will definitely encourage others to use Assurant.

I lost the phone on the bus public transportation and was pretty upset that that ended up happening. Call the phone company to let them know what happened and they put in a claim for me. And a couple of days they replaced my phone. I am very happy with the process.

At the T-Mobile store there were always a staff member asking if I have been assisted or looking into my issue. The staff is kind and courteous with knowledgeable experience. My device was ready within 45 minutes of visit. Not to mention, I neglected to schedule an appointment with my busy schedule and totally forgot to make one. Staff member that repaired my device assisted with all that I needed. Thank You!

From the time it took to initially call in and get an approval to the actual repair was a very fast and easy process to follow. The repair time itself was very good and the device looks like new again. I would not hesitate to recommend Assurant or the actual repair person who fixed my device. The cost to repair my device was very reasonable as well.

I took my cellphone in to the Sprint store on Clayton Ave. The tech I worked with was informative and polite. He gave me feedback to all my questions. I was very pleased with the service and how I was treated.

I am very happy with the whole process to replace my phone. On time and right place! The only improvement area is the customer service call center. He did not explain well so I had to go to a T-Mobile store to ask for information!

Besides the confusion on whether my phone needed to be fixed or replaced (maybe miscommunication with the 3 techs I saw on 3 different days), everything went surprisingly smoothly. The last tech I saw was able to clarify everything up and actually fix the phone right before they closed. Definitely would recommend.

It was great service. Clear, Fast and done with great care and concern. It was also very clear that the customer service person that took care of me was not trying to exploit me in any way or get me to spend money I wasn't planning on spending. I was very happy with the outcome

Alec repaired my iPhone at the T-Mobile store on Boylston St in Boston yesterday, the service I received was incredible! He was very efficient, helpful, and personable! I can’t recommend this employee enough for any assistance or repairs a customer may have!

The repair was inexpensive (at only $29) and it was done fairly quick. The staff was also super friendly! They took any extra time to chat and make sure I was taken care of! I would definitely recommend to take the time to make a claim and an appointment.

I had a double whammy on my phone in one night! I was able to contact the insurance provider at late hours of the night to talk about what happened to my phone. Thanks to the insurance, I got my new phone in a day and a half! I will continue to use the insurance provider as well as pay the premium for my coverage. It pays to keep high end phones like mine insured.

Riverhead T-Mobile fixed my phone within an hour. Period. Price was right too. Friendly, informative staff seemed to care about my experience there. Cool, comfortable, brightly lit store had an extensive product line for future shopping. I'd go back for sure.

My phone was damaged, I had insurance coverage on it. I reported it to the carrier and received instructions to have the phone replaced. I received my replacement phone in a timely manner, I returned the old phone, I am satisfied with the results.

I usually do not purchase protection plans, but am so glad I did with Assurant. Within 24 hours of my claim I had a new phone in my hand. I would highly recommend Assurance to everyone who is considering whether or not to go with a protection plan.

It took a month and 5 phones before I received a replacement phone that was not defective. I spent about 15 hours on the phone during this time trying to get a viable device. The worst part was after the initial device they sent me they didn't want to send another one out without me sending the device back first. And even though I was having difficulty calling out and making calls I work off a platform on my phone in a medical position. With no phone I would not be able to work and also would not be able to transfer information from the old device to the next device. So every time it was a fight that had to escalate to upper management.

Great fast service. Shipped overnight. Excellent. Easy process to submit claim and handled very fast. From the time order was submitted to the claim being accepted was beyond expectations. Would highly recommend this service. Glad I purchased the protection. Would recommend any user to do the same.

I called Spectrum back on the 24th of August to inquire why our internet bill went up yet again and ended up switching from Verizon to Spectrum for our cell phone service as well as receiving a discount on our internet. The rep I spoke with confirmed our phones were compatible with the current network and all we had to do was to put the new sim cards in when we received them. Needless to say we tried and ended up at a Spectrum store for over two hours where we found out our phones weren't compatible so we had to buy new phones because we had already disconnected with Verizon.

The screen was damaged by accident when the phone fell from my lap even though there was a case on it. Contacted Assurant to verify coverage protection, once verified, I was approved and asked to schedule an appointment via Date and time. Upon my arrival today, everything was smooth and the repair process took under 2 hours. I am very satisfied with the service. Thank You. Kevin J

Great experience replacing my Samsung Note 20 Ultra 5G. The device was quickly delivered to my address and it was easy to set up. I did need to reach out to the customer service helpdesk who was friendly in helping me connect to the network. Ensure you back up the damage device which will show up on your new device once you connect to the network. It helps restore the apps to your new or replacement device. Return the damage by the enclosed envelope.

From beginning to end, getting a replacement phone was anxiety-free, easy, and quick. I would recommend getting insurance for any device purchased through T-Mobile. The instructions which came with my new device were easy to follow, and the pre-addressed envelope made returning the device super simple.

Took my cell phone to T-Mobile to repair and the staff and technician was very helpful, friendly and knowledgeable. Had a great experience. I would definitely recommend T-Mobile and Assurant insurance. The location of the business is also very convenient.

My cellphone went missing 8/18/22. I'm with T-Mobile and phone insured through Assurant, Inc. Getting my phone replaced was seamless, even though I make an error when filing the claim. They worked through my error, everything went smoothly. Received my replacement phone the next day. Really satisfied with the whole service provided.

I had a very positive experience filing a claim after my cell phone screen was damage. The online form was simple and straightforward, and the replacement device arrived the next day. Overall, the process was simple, easy, and fast, and I highly recommend Assurant.

Kudos to the claims department! The claims assistance person was very patient, courteous and knew exactly what to do to get me a phone replacement. I was assisted through the whole process and not once was I made feel as if I was a bother, I got my phone in 3 days, amazing! Thank you. ☺

Two associates were extremely nice (** gentlemen with tattoos on his hands). The rest had a strange attitude like they don’t want to be there. I came 10 minutes early to pick up my phone and I was exploring new phone that I wished to purchase or settle a plan, nobody was seem interested to check on me. The gentleman’s I liked (one was gone and the second one was busy with another customer). Second, the store smelled on ** so badly. But that is nobody’s fault- that’s the new normal. Even I don’t think it’s normal. I work in service industry and I always wanted for my guests to feel welcome and respectful. Today I was just there to repair my phone and the atmosphere was a bit odd. I guess I will stick for the new purchases at Santa Monica location because they are rockstars over there! Sorry but they absolutely know how the customer service works!!! Repair technician was fast and overall AMAZING.

I want to give a positive review about the easy of getting a replacement phone. It was so easy to file a claim online, I got the replacement the next day, it was super easy to follow directions to move data from the old phone to the new, and there was an envelope that I only needed to drop my old phone in, seal it up, and drop it in the mail. It was almost too easy to be real, but it happened, and I am very grateful for that.

The claims process was easy and the item shipped quickly. I was given email confirmations about everything. I found my device after the new device with processed for shipment, and I was able to have a return label emailed to me so that I could send back the new device and get a refund on my insurance co-pay.

The people who work there that I had to deal with were not trained to take care of their customers. I had made a mistake on the description of the phone. It took six phone calls back to Tmobile to get all the info they needed because no one told me they needed the make model and color and how many gigs the phone was, every time I called they would ask for for one more piece of info so we went back and forth between Tmobile and Asurrant six times waiting on hold every time so it took 3 hours to get it resolved and talked to many associates that were not very helpful.

Was very happy. No problem and easy to do. Start to finish. Great. Thank you. The phone was easier for him to use and he was so happy. Can't say anything bad. Because everything and everyone was great to work with.

I had a very pleasant experience with Assurant. There were no problems with filing my claim or with getting a replacement device. I will most definitely recommend Assurant to friends and family who are in the market for Smartphone insurance. I will use Assurant for all my Smart Device insurance.

Found it very easy to describe event and circumstances and was immediately sent an email with claim form. Was given tracking number and was kept up to date with progress. Also got to talk to real live person when I first filed.

The Assurant Team done a good job when it comes to replacing the device, having it delivered through UPS was the downfall. UPS took an extra day to deliver the device and this caused a problem. Not receiving the device as promised, caused a big inconvenience when we tried to contact James.

My phone was stolen and replaced in a matter of days. Excellent service was provided and the process was easy and helpful. The claim was made quickly regardless of a few phones calls which has to be made. It was a decidedly useful decision to get insurance through my phone service with Assurant.

I lost my cellular and the insurance replaced it, with no major struggled. The customer service representatives were patient and explained what was needed to complete the requirements. I will use the insurance again on my next products where Assurant is offered.

Thanks T-Mobile for your promptness on this replacement. This was easy, and T-Mobile sent a return label with an envelope.. Wonderful experience. Hope that all users have the same experience with them, If they purchased the protection for their service.

There's not much to say. The staff was quick, accurate and friendly. They helped me with everything I needed and were VERY patient. I definitely recommend this service to anyone that needs phone repairs or a replacement. Shout out to Jose for the help!

The entire experience was great. Staff was friendly, communicated every step and what was gonna be done to repair my phone and they were quick. They got done 45 min sooner than they anticipated. They made the whole process stress free, painless and easy. I hope I don't break my phone again but if I do I know I'm taken care of.

This by far the best experience I've ever had dealing with an insurance company. Assurant is the most helpful company I've ever dealt with. If you want a company that has your best interest at heart these are the people you want to talk to. 10 stars cause 5 is not enough.

Everything was fine, fast, quick and easy, no hassle. My cell phone was broken. I could not use it at all. Made a claim with Assurant. Filled out the form online. They sent a text I was approved for the claim. They said I would get it in the mail. They also sent a tracking number.

I am being forced to get a replacement device when all I need is a screen repair. I've been dealing with this for a little over a month now. Keep being told by different people that, "We will get it worked out" and still no results. Plan to drop the insurance after I get this figured out.

My experience was professional and effortless. They staffed all the right questions in order to process my claim. Each customer service person that I spoke with was able to assist me and direct me on what the process was and how long it would take. They were skilled professional, helpful, accurate in every way that I need them to be.

Awesome service. Sales representative was very kind and I will recommend this service to everyone. iPhone 13 works fantastic. The only thing I didn’t like is that in order to get the phone you had to have wifi in your home.

Awesome service. Fast and seamless. I was expecting an all day processs but it was fixed and I had my phone back in my hand and I was on my way in less than an hour. Thanks for the speedy service but most of all the great customer service.

Thrilled will my experience. Darin fixed my phone in less than 45 minutes. There’s nothing more frustrating than breaking the item you use daily and for multiple reasons. I was happy to be in and out and have everything handled.

It was great and very easy. The Metro sales person was very helpful. He explained the whole process. Also completely answered all of my questions. Once I paid my deductible the replacement only took two days to be arrive.

I couldn't remember my pin, so online didn't work and I had to use the phone. The wait time was surprisingly short, and the claim process very easy and fast. The closest repair place was 14 miles, not too bad. Replacing the screen took an hour. I dropped it and we went out to lunch. In an hour they called and we had just finished lunch and drove over to get it. The guy who fixed it was professional and courteous. Very satisfied.

Front cover of cell phone was cracked. I took the cell phone in several days before I was called to bring it in to be repaired. I was called several times as notification when the order was would be in. I was pleased about that.

The service and repair was outstanding, I highly recommend them to everyone. The time it took to make the claim to getting the repair done was less than 24 hours and I was without my phone for only an hour. The salesperson was very thorough at explaining the process of what it was gonna take to get my phone back to its original condition.

Had damage protection on my phone and used it when I cracked my screen. I used my deductible to get another phone. I received the new phone overnight and it was just like the phone I had. I would recommend damage protection to everyone.

It was a great service. I was helped accordingly. I recommend to all my friends that need this service. I always like talking to a live customer service but this was as great as well. They were able find my phone fast and didn’t last long. Thank you.

I received my new tablet within a few days. They set it up for me at the MetroPCS store. The process was smooth and easy. I'm very happy to have insurance on both my phone and tablet. Thanks for everything.

Perfect service. Replacement was quick and easy. Phone is very good. I've had no issue with it. Plus the shipping was really fast and punctual. I'm happy that I was able to be reconnected within 2 days after my claim.

Alex and everyone in the store were extremely professional and kind. They replaced the screen in a timely manner. Extremely satisfied with the end result. The store also looks very clean and well designed. I couldn’t recommend any higher. Thank you guys for all your help.

My 1st time filing a claim was a nightmare. Took almost 7 months to clear the debt on my account. This time around I have no choice but to file a claim. I hope this phone does not somehow get lost again.

I lost my business phone on a Friday morning. Called Assurant around 1 pm. If you reach out to them before 7 pm they will ship next day. It's now Monday and the new phone has not arrived. On Saturday someone called me because they found my phone. I called Assurant to let them know and to unlock my original phone. They said they CAN'T UNLOCK my original phone until they get a scanned confirmation from FedEx I have returned the new phone. And even when I do return the new phone it can take 2-3 days for my original phone to be unlocked. It Monday and the new phone hasn't even arrived yet. They apologized for the inconvenience. This is not an inconvenience, it's a 3 day disruption to my business where I am losing calls and clients.

I had a cracked screen on my Samsung galaxy phone. Downloaded the mobile up and filed a claim online from the mobile up. Got approval immediately and was able to get a next day appointment at a T-Mobile store and screen was repaired next day in an hour and half as promised. Definitely recommend Assurant!

I damaged my phone so I went to my T mobile service store. To get information on how to fix this problem. The technician was very helpful and was very helpful. We solved the problem and I have a new phone.

Replace cell phone took more time and money. Why is it we can’t make a claim in the store we purchased the item at? Even though I pay insurance I got robbed by an individual, and I lost business for 4 days waiting for a phone that could have been replaced by the store.

Good I got the help. I need it. The representative did a good job. He guide me through everything. I didn't know what was going on at first but he helped me through and my phone came fast and it's working good.

To receive replacement phone took longer than expected time given. 5 days after claim was submitted. I highly recommend, damaged phone review and/or replacements should be an option to take to T-Mobile stores. To make it very convenient, especially for customers that has been with T-Mobile for many years that has been paying for insurance monthly. Like a preferred customer.

My phone was ran over. The replacement process was quick and easy. I received the replacement the next day! Good thing I had insurance on the phone, it saved me money. Normally I would have to save to get another one. My son was extremely happy to have a phone and quickly.

I'd like to recommend assurance to anyone. It's worth it. Having this protection save you a lot of extra time buying a new device. I have it for a while. It's very easy to follow all the steps and get the help you need.

This company is an absolute pleasure to do business with! The very best use of $15 (my premium) as any person could expect. I would also like to note that I am NOT a review person, but in this case it was my pleasure to share my experience!

Assurant was really easy to work with. I dropped my iPhone 12 and needed to get it replaced. I did everything over the internet and everything was self explanatory. They were very quick and I received a new phone in two days once my claimed was approved.

I only gave a 1 because a zero is not available. DO NOT use this company for phone insurance!!!! Save yourself the headache and go elsewhere for insurance!!!! I have been jumping through hoops trying to have a claim on a phone approved for 2 weeks now. I had to merge from Sprint to T-Mobile and part of the merge was switching to Assurant. Assurant has been unprofessional every time I have had a conversation with them. They continue to ask for documents to support information they already have in an attempt to refuse my claim.

It was simple and easy. I went into T-Mobile to replace an iPhone. I thought I would have to pay the 200.00 deductible to replace it. The representative told me about 360 and all I had to pay was 99.00 to replace it. Easy!

I damaged my phone right before the weekend so I had to wait til the next business day to get my claim through. As soon as I got it in they had me a replacement the next day. Once I got the claim through everything went great and the instructions were very detailed on what I needed to do to finish the claim.

The replacement claim process for my granddaughter's phone is Outstanding and painless. My granddaughter is happy, I'm happy. I want to extend my deepest gratitude for the Service and Response. I also want to include the Returned process. Thank you.

Lost my phone biking on a trail. I filed a report and turned it off for a day to go back and look for it. When I still didn't find it I filed to replace it. It was easier than I thought it would be and came quickly!

I lost my iPhone 13 Max Pro 6 weeks after buying it. I was sent a refurbished phone because Assurant has the "option" to send me whatever phone they want. iPhone users should purchase insurance directly from Apple. I can't even purchase a refurbished phone from T-Mobile, so how do they happen to have a refurbished phone for me? No iPhone user should purchase insurance through a carrier. Assurant will NEVER send you a new phone. Apple on the other hand will send you a new phone.

The iPhone mini is so small that we have lost it and couldn't find it from our last trip overseas! We reported it as soon as we noticed we didn't have it. Within 2 days it was replaced. We were pleased with efficiency Assurant provided us. It was seamless and highly recommend them to anyone.