Assurant Phone Insurance Reviews

Communication was almost non-existent and then instead of a comparable LG phone, I get sent a pos Samsung phone. I hate Samsung, which is why I didn't have one. I will definitely be switching to another carrier that doesn't use Assurant. I only gave them one star because zero isn't an option.

The claim was placed online and it took longer than expected to be approved. But once I was able to chat with a representative it took just a few minutes for him to get it approved and processed. The device was delivered next day without any issues.

Assurant sent me a new Samsung Galaxy Note 9 just like my original that had a swollen battery. In installing a new screen protector I noticed that the phone case was being pushed apart. Back on track.

Very slow…I had to contact them with ID information and then they processed for 5 days longer and no action on claim. Posted on social media and THEN got a response. I shouldn’t have to wait two weeks for a replacement phone. I deleted info as I was put out with my experience so no order number.

I was directed to place a claim for a broken phone. I put in the request which was very easy to do. I wasn't able to pick the replacement. I received the phone with no problem. The sim card on the new phone does not have enough space for my information to transfer from the old phone. I have to purchase a bigger SIM card. It seems the new phone is doing the Same thing as the old one. I will be talking and all the sudden I cannot hear the other person.

Phone was misplaced lost but customer service rep was very helpful and I quickly received my replacement phone. Would definitely Recommend Assurant to other people. The rep was very nice, professional and answered all my questions.

If I lose an iPhone 8 and it’s my first claim ever after paying hundreds if not thousands in insurance premiums throughout the years, why would I have to pay $99 deductible when the replacement phone, iPhone 8, has a trade in value of $80. That makes no sense!

The refurb device’s back camera did not work even after over the phone's support. T-Mobile attempted to charge for another refurb device shipped to a T-Mobile store. Store reps were dismissive of my situation and I had to call T-Mobile customer service while in the store for fee adjustment on my bill to cover the $5 fee I had to pay in store. Assurant protection does not seem worth the monthly fee.

#1) It should not take 10 business days to refund money; A small business nor a bank doesn't even take that long. #2) A shipping label shouldn’t take 24 hours to be available to print. My 10 business days should’ve started as soon as I cancelled my order but instead I had to wait! #3) Your website is no help. Online services suck! #4) I am unsatisfied.

Broken glass on phone. The phone fell on the pavement and I needed a replacement. The Customer Service Rep was very patient, knowledgeable, and helpful. She stayed with me on the phone while I did my claim online and walked me through the process.

I filed a claim with this company on July 19. On the 27th I returned my damage phone as they said tracking needed to show it was in transit no later than July 30th. Some time in August I received a letter stating I hadn’t returned the device and could be charged a fee. I immediately called and spoke to a rep whom confirmed they had received my package but had yet to be received by the warehouse. Now I have been billed a $300 fee for non return and my claim for a refund was denied, although I provided them with tracking and it shows delivered. This is extremely unprofessional as it is not my fault their warehouse lost a package that was returned in the envelope provided by them as well.

When I took my replacement phone to the T-Mobile store to get help with the transition to the new phone, it was discovered that there is nothing wrong with my old phone. I asked for and received authorization to be reimbursed. It has now been 12 days since I was told my refund was approved and I still have not received my income. When I called today, I was told it was refunded to the bank. I don't know whose bank account you sent it to or whose check card but it wasn't mine!!!! I don't have enough money in my account ever to overlook a deposit of $249.00. I hope you can do something about this before I contact my lawyer. As for service and dealing with Assurant, I give you NO stars!!! Oh this is really rich. I can't even submit this complaint without giving you one star. You don't even deserve that!!!!

I I'm very dissatisfied with my phone replacement. You guys sent me a 10 when I had a 12. Tell me you did not have it in stock. For 20 minutes I had T-Mobile call with me on the line and in 24 hours I had my 12 replaced. Very poor service. I do not appreciate dishonesty.

The process was easy and effortless and they were quick to respond. My issue was with getting a refurbished phone for the replacement. I have had insurance on my phones for over 13 years and this is the first time I have ever had to get a replacement. I think I should have been deserving of a new phone or at least an upgrade. The real killer was when I complained I asked for a manager and she contacted T-Mobile passed me off and jumped off the line.... EXTREMELY DISSATISFIED ABOUT THAT! Now I have to worry about if I will have to deal with someone else's issues.

All 3 salespersons were so helpful and went above and beyond to help my wife and I set up our new phones. Their names are Lorraine, she helped us the most, with transferring our phones contacts and photos to new phones. Also Chris helped with our Netflix and password, and Cynthia, was also a great help. At the T- Mobile store on Main St Barstow CA.

It was easy and fast, everything is self explanatory and I received my phone the very next day, after asking the obvious questions and collecting the deductible of course, but it was no hassle it all..

I filed my claim for a phone lost in saltwater and it was received shortly thereafter. My hardest effort was getting the right form and website. When I called most of the difficult parts were made clearer.

Very quick, understanding, and received in a quick manner. Was very pleased with 2 day service which made the day for my daughter. I always get the protection on my items. Has come in handy with clumsy family members.

I placed a call on Sunday that I broke my phone and Monday was a holiday so I already knew it would be delayed by another day, and I still did not receive my replacement phone until the following Monday.... total of 8 days is too long to be without a phone and was never told about the delay. I had to keep calling to see what the problem was. Very frustrating week.

My replacement phone arrived promptly and everything was great! I had a hard time setting up the SIM card because I suspended the line when my phone was stolen. The problem was fixed and I am very pleased! Thank you.

I want to thank T-Mobile and Assurant for their professionalism in assisting with my issue. I can gladly give them 5 stars from beginning to end. I can recommend my friends and family. My T-Mobile representative was uniquely, helpful, kind & Patient.

So I get the phone like 1 day but I love to say two days. But anyway get the phone sim card boom phone doesn't work. Hairline scratches on the phone on the top right but I can live with that. But I couldn't get this device to work so I went into a store and was charged 23.07 to activate I believe the phone like why? Why that's not a part of the deductible then. Any other carrier you deductible boom phone is working and if so fee is waived.

I was very happy from the very beginning of this process that's getting my phone replaced because of a cracked screen on my phone. Each person I spoke with during the phone calls I was treated very well with the knowledge Assurant Associates. From the time of my first call to the time that I received my phone and there were a few more calls I made to Assurant and there was not one time I did not get things resolved. I wish all companies in this world add to knowledge to treat people with courtesy and respect that was given not only buy one but by all I spoke with.

I did not have to wait long. For phone to arrive in the mail phone did not come with a user guide and the phone did not come with a charger. I received a phone that is no longer in circulation so it's hard to get accessories for it.

Sent me a phone from a different carrier. Spent 2 hours in a T-Mobile store on the day my grandfather passed trying to get my phone to work and the rep on the phone wanted me to send back my phone. Wait another 3 days for you guys to send me another one. I had to buy a new phone.

Assurant agents were helpful and my replacement device arrived in a timely fashion. Very pleased with the customer service. The device thus far has been operating well. Thank you Assurant Team for the assistance with my claim.

Inquiry received and prompt follow up was done. Expedited shipping was a plus. Phone in good, new condition. Not 5 stars due to pricing, not the same for lost phone as damaged phone. 249 is too much.

I was extremely concerned when my new phone was not received the next day as was told to me by the store rep. I was hospitalized and I didn’t have access to my friends and family because all my numbers are stored in my phone.

The claims process was very smooth and completed in a timely manner. I truly appreciated this. The phone arrived the next day and looked/worked perfectly. Although I think the charge that they would charge if the damaged/device is extremely high (over the top), I understand that they are trying to incentivize insurers to return the device, but the amount seems to be a bit much.

I would like to thank you guys for helping me with my new phone and you're my old phone she'll be in your mailbox soon. It was sent back as soon as I make sure all of my information was switched over to the other phone. Thank you and you guys have a wonderful day.

My iPhone was (is currently) having issues so having insurance on my account, I decided to file a claim. I called the T Mobile customer service line and after a series of questions, I was told that my problem was with the manufacturer. Therefore, I had to make a different type of claim where there was no deductible. Great! I went ahead and filled out their request and was told that the phone should arrive at the T Mobile store in X amount of days. I get a call from the T Mobile store (the location I chose) near me saying that the phone is here but it’s not ready to be picked up...and that I had to wait. No big deal. I came back after that weekend and after removing my screen protector, I was told that since my phone had a minor hairline crack on the very top of the phone, I must go through my insurance. Very annoyed but that’s policy so there’s nothing I can do about it. I gathered my belongings and went about my day.

You need to start paying for the reclaimed devices you confiscated under promise to charge for not sending MY broken device to you. Must be some worth to it. $150.00 you seem to think. This not to who reading, to the company as a whole. No offense. Feel like I was "got over on by Assurant!"!!!

I have a Pixel 3A. I Was paying $13 extra for phone insurance through TMobile. I had the phone for 2 years which means I paid a total of $312 for insurance. Well, last week, my phone fell and the screen crack. No worries, I have insurance. Filed a claim and to my surprise, they charged me a $99 deductible. Which means with the deductible charge and the amount paid for insurance for two years, that's a total of $412... I paid $399 for the phone when bought new. Soooo pretty much I paid for the phone twice. Planning on upgrading my phone with another pixel. This time I'll just order direct through Google and purchase their protection plan for $99 for 2 years.

Thank you for honoring the contract, and for the replacement phone. Customer service answered the phone. Rare in today's world. The rep said he would take care of it and he did. Had some issues on website but again a call to customer service resolved the issues.

My experience was uneventful, which I knew it would've been. I must say I have never had any hassles, representatives are always courteous, friendly and professional! Overall, I am a satisfied customer!!!

Got my replacement. As soon as I made the first call the person on the other end could not hear me. They said it sounded like I was underwater. When I called TMOBILE even the rep couldn't hear what I was saying. TMOBILE warrantied out my replacement but still had to transfer everything and log in to everything on my phone for the second time in 1 week. Very inconvenient. Paid my deductible so I should've gotten a working phone.

I called and 2 days later it was replaced no fuss. No arguing and not a endless line of paperwork. About the easiest claim for a replacement of anything, and I hate insurance but in this case I am all in. Thank you

I pay my insurance premiums faithfully yet when it came time to pay my deductible and use my insurance policy to replace my grandson's phone I had to wait until the insurance company took 3-5 days to review and audit my claim before they would just take my deductible and ship the replacement. Now if I pay premiums for insurance to replace a defective or broken device and then have to also pay a deductible as well I should be made to jump through hoops and wait to get my replacement device shipped.

Issue resolved in a very timely manner, got new phone in a couple of days. Very pleasant customer representative. Received follow up phone calls. Very pleased with overall experience. Will recommend T-Mobile.

Was glad for the days it took to switch out phones. I hate having to remember passwords, and I am still trying to get certain things up and running. Thank goodness for Smart Switch. Had to find a store to get the switch started, and it went quickly. Now to finish cleaning data off of old phone and mail it in!!!

Making a claim was very easy. After my claim was filed my new phone came quickly with step by step directions to get it set up. Simply sent back my broken phone and I was good to go! Thanks for making it an easy and painless process!!

My experience with Assurant was professional and prompt. I would recommend them to my family and friends. My device arrived the very next day as promised. Assurant communicated with me by email and kept me informed when my new device would be delivered and when my old device was received.

Assurant was fast and very helpful. My wife needed her phone back and they delivered as fast as possible. Thank you so much for your patience and understanding. It is really worth it to have your insurance.

Thank you for the prompt next day service and very easy to file a claim. The phone in general, isn't worth it. 4th phone, same problem. LG Stylus 6 is a headache for me and my employees. Thanks for the crappy phone Metro.

Once claim was made, called them. The phone was replaced within two business days. The representative was very knowledgeable and friendly. Would recommend the service plan to other. Thank you all for the fast and friendly service.

First off the customer service reps were fantastic. The problem was with the approval center. It took me over 3 or 4 submissions and denials. Each denial was basically a ** answer. Which after the last confirmed denial one of the customer service reps looked further into; Lo and behold it had everything they needed. The frustrating part is it took numerous phone calls and resubmissions to be approved. We pay good money for this insurance along with a decent deductible for anyone to have to put that much effort into getting the product they pay for. The approval team needs to take some time and look into why they are actually denying. Rest assured I will be cancelling my insurance through this company as it was complete negligence on their end for the denials (which wasted my valuable time along with disrupting our work flow).

I had a problem with my phone and you guys handled it fast and easy. Thank you so very much for making the process in a frightening situation easy for me to deal with. I would highly recommend you to anyone.

After claim was filed, we checked on the claim's status, not receiving a straight answer. Several weeks later we get a e-mail that claim was closed due to inactivity. It took another checkup to get claim reinstated, eventually claim was approved and replacement phone received about a week or so later.

I carry my nephew and his wife on my account, and both have insurance and the Jump upgrade option. My niece dropped her phone and broke the screen. I initiated the claim on 09/04/21, and the phone shipped on 09/07 (Labor Day), and I received on the 8th. We weren't able to transfer her phone until 9/11, but it went well. The OnePlus Clone Phone worked flawlessly, except for transfer of 11,000 photos!!! She backed them up to the cloud, factory reset and removed the SIM card, and we returned it yesterday.

Very good customer service, speedy response times & friendly agents. Product received in good condition & timely. Outstandin,g very professional & genuinely caring representatives. Very satisfied & would recommend to friends.

I called Assurant, described the situation, paid the deductible, and received a new identical phone within 2 days. I wish Spectrum had the same quality of customer service as Assurant. Replacing the phone was very easy, yet activating it with Spectrum was like running through a minefield.

What I didn’t not understand is why would have to call you guys and basically do your job. I got charged for a phone that I returned months ago. So I call and I was told that the box came empty and that I would still be responsible. How? And After asking to speak to a supervisor I have placed on hold for over an hour and no one ever came back to the phone. I would rate you guys as a -10.

"THIS IS THE SECOND TIME in my being requested to rate my experience with this company....once should have been enough. This company has became an annoyance in the quality of service that is given and the ensuing opinion requests".... I carried the insurance for more than a year, the phone was little more than a year old and it could no longer send pictures. I went to the store and they advise me to get another phone. They gave me the information in regard to the source to contact to get the phone replaced. This was done. The replacement was approved but they still inquired about the date of purchase. I had informed them from the outset that I had no idea. Remembering the date of purchase of a phone was low priority. I had many other dates and times to be concerned with. I had paid the insurance it had been approved and the $50.. deductible had been withdrawn from my CC and their quibbling over the date of purchase was petty...

I would expect that in the state of an emergency, my insurance company would help me. I requested a new phone because of damage. I was shipped the new phone with the clear expectation to send my damaged phone back. During the time I needed to ship the damaged phone, I was evacuated from my house due to a wildfire that was threatening my city. My broken phone had been misplaced and I could not sent it back. I was told that in order to not be charged for not returning my damaged phone, I would need to send the new phone back, wait 10 days, and make a new claim.

Overall awful experience, they have a 2 minute automated message as soon as you call, discouraging to set the claim via phone and do it online, if you hang on the call through the 2 minutes they pick up instantly, the company and just and always been dishonest. A 24 hour claim took nearly a week, poor communications. The reps are rude and entitled. It's just an overall awful experience.

Assurant was very good with helping me file a claim and order a new phone. The delivery came in a timely manner. The customer service agent was very professional with helping me through the whole process.

The team gave me everything I wanted. They understood as well, they was very helpful, I was pleased with the results. And experts help me very much even though I not understand about insurance. You was great. I received my phone and pleased. Can't return the phone that was missing cause it never turn in.

UPS left an open empty bag in front of my door. If there was a new phone in it I do not know who took it. I had to go to MetroPCS and show them the open empty bag. They contacted the insurance company and said that they will send another phone. I am still waiting for another phone to be shipped. I told the metropcs employee to tell the company to tell UPS to not leave the next phone on the front door but to give it to me and they said that I have to talk to UPS to tell them that. I went to UPS to tell them that and they said that they are a franchised and have no control on how the drivers drop packages and that I should talk to metropcs about it and tell them to tell the insurance to request a signature when the new phone is delivered next time.

Assurant should get negative stars. We needed to file a claim when my wife broke her phone. Everything went relatively smoothly up until... We got the new phone. I boxed up the old phone and shipped it back with Assurant's prepaid label. I tracked the shipment back until it was reported delivered. Then I started getting letters from Assurant telling me to ship the phone back or I would get charged.

This is the second time my husband has needed a phone replacement. I am very happy with the ease of filing the claim online and the fast shipping. Now, I keep my fingers crossed that he doesn't need another one anytime soon.

Filed a claim for my phone. Received a defective REFURBISHED replacement. Immediately called and was given underwhelming and unhelpful service. Disappointed in the lack of empathy, gave an overall feeling that the agent was reading from a script.

Receive replacement phone. Did not work. Return replacement phone. Haven't received a phone in two weeks. Service is terrible. Talk to an agent for more than half an hour. Replacement phone froze up on me. When Tracking replacement phone it was another state. Could not locate it.

Customer service agent was very friendly and helpful when I ordered the new phone. Setting up the new phone automated service was a pain in the **. Once I got a hold of customer service agent she was very helpful, very friendly and she waived the fee, help me set it up because I've been with Metro for so long

I tried using Assurant to replace my daughter's phone that was dropped in a river. Got the phone in 5 days, but the touch screen did not work. Twice called Assurant and was told that it was an issue that Apple had to repair and there was nothing they could do. All they did was connect me to Apple. I asked for a refund of my deductible and would mail the phone back, but they refused.

Assurant did great! The claim was super easy to file. We got the phone in four days over a holiday weekend. It is a better phone than the one I originally had. We're very pleased! We're going to keep insurance on the phone just in case! Thank you for making this a great experience. I would definitely recommend to anyone!

I contacted Assurant about my iPad Pro being stolen from me and they took care of my claim in a prompt manner. I was very upset about my expensive product being stolen but assurant replaced it and made me feel whole again. I can’t express enough how satisfied I am with their service. I personally want to thank them and will refer them to any family or friends that is looking for quality service like theirs.

My phone was broken and started overheating. I had purchased an insurance plan since I bought the phone. The claim process was smooth and they honored my claim. Now, I'm writing this review through the screen of my new phone. I received the phone about 3 days after I placed the claim and simply packaged the old one and sent it back in their prepaid mailing envelope. Nice, clean and easy; I will make sure to recommend them other people. Thank you for your great service.

We called and made a claim. Paid the deductible and the phone was received faster than we thought. The process was easy and simple. The customer service over the phone was very helpful. I was a little lost on the online application so I decided to do the claim over the phone. Great experience

Had a issue with my phone not wanting to change with the port. Got it replaced with Assurant. Thank you! Replacement works like new! The process was fast and easy. Had replacement in a few short days.

The representative that helped me was very courteous and helpful very informative. I am satisfied with the results of my claim and my replacement came to me in less than 24 Hrs. after my deductible was paid! Thank You ASSURANT!

Thanks for the replacement device. Works great! Device arrived promptly, and help was available when I needed it via chat online. Thanks again. The Note 9 is a great device, and when I damaged my old one they came through for me.

I dropped my phone in the toilet and Assurant replaced it and sent it to my home... I am very pleased with the whole experience... Assurant and T-Mobile are a very good company and I give them a 5 star rating... They keep their customers happy!

So my son's phone broke and it took a week if you get the email so I can go into the store to pay and then once he got his phone it does not work. He can't call, he can't text. I've been into the store multiple times. They can't fix it. The one manager told me he would get me a replacement phone and that he would call me back the next day. I still haven't heard back from him. The whole thing is very frustrating. I've been a customer long time and my son's been without a phone for well over a month and I paid for his service and he can't use this phone.

Hi, I received this phone and put it in a case immediately, I never dropped it or mishandled the phone. Then I removed the case to find the glass in shattered. Also the speakers to the phone sound like they’re defective. This is very upsetting. I paid $100 to get a damaged phone.

Never again. I was thinking about getting it on my house but when you have this much trouble with a phone took a month to replace it really never again. But some worker was nice. Said could see why taking so long.

The only problem I had was with FedEx. The driver reported that my address was wrong. As a result the 1st claim had to be canceled and I then had to refill. I paid an additional $30 for next day delivery but did not receive shipment for approximately 4-5 days.

I made a claim on 9/1/21 for my mobile phone. I was sent a replacement phone that was defective. I would like to have a phone that works. They did not convince me that I would receive a functional replacement.

The service I got from Assurant was simple and fast. I got my phone replaced in a minimal amount of time. Thank you. My Samsung S10+ was replaced with the same model in fine condition. The only thing that concerns me now is that there are no protective covers or screen protectors still on the market for this phone. I am still looking. I would hate to have to run another claim because I can't get a screen protector.

Replacement phone was supposed to have been delivered via FedEx but was never received. Should take more measures to ensure packages can't be stolen. Maybe require a signature upon delivery. I have filed a report with fedex. Now to contact you guys. What a hassle.

I’m really satisfied with my replacement phone. And it came on time, that’s was a good thing after not having a phone in a couple of days. You all keep up the good work. Customer service was great and very attentive and professional.

My only concern is that their website states we can turn in the damaged phones at a T-Mobile store. And because of my busy schedule during the week, I thought this to be most convenient for me. At my very first availability, I went to a T-Mobile store to return the phone but was denied. As a suggestion to prevent further confusion, I did reach out to customer service both over the phone and via email and while they were nice, they seemed to disregard my concern about not being able to return damaged phones to T-Mobile even though the website says it’s an option. Otherwise, fast and convenient service.

The process was horrible. I had put in claim on july 22. It was approved Sept 1. The headache I went through to get a refurbished phone was not worth it. I had to send copy of license then had to send a copy of form to authenticate license. Then I had to send pic of license again.

Loved the phone. Made me happy and everything was good. Phone works good. I love all the things I can do with my phone. Loving the pics and the apps. It's always gonna be my go-to. The moto is the best. That's facts.

Received the best customer service from your company, Malicka was simply wonderful. She walked me through the entire process with great patience. I dropped my previous phone and thought that it would take about two weeks before I receive my new phone, I was compellingly wrong, the phone arrived in lady than a day and a half. Great service.

Recommendation for screen repair was satisfactory. Ordered screen & replaced within a week. Great service from recommended company. Great service from Assurant as filing the claim & supporting documentation was quick & easy. Filing online claim was easy & believe it or not made the repair process very hassle free. Thank you!

Refused to unblock my phone after replacement phone was returned. No one would help, have elderly parents. Didn't have a phone for almost 3 days. Lost phone, filed a claim, phone was found, canceled claim. Assurant refused to unblock my phone. A rep at Tmobile was the only one who helped me. Was treated very badly by assurant. People need to be informed if they get this insurance that assurant has the power to block and phone and basically hold them hostage.

Filed a claim for my husband’s phone on Tuesday Aug 31, 2021 and was told by rep that if I pay before 8:30PM that day that it will be processed and shipped overnight that same day; otherwise, it will processed the next day. I called 2 days after (Sept 2, 2021), why replacement phone hasn’t arrived yet, only to find out that Assurant hasn’t started to process my claim yet. Assurant has all the information they need like name, shipping address, card to get payment, etc. It literally took 1 week to get the replacement phone. If I didn’t call 2 days after Aug 31, 2021, they would not have processed my claim and it would have taken longer.

It's always heartbreaking to lose your cellphone. Your whole life is in there. So, you can replace it. You won't be off grid. Delivered to your door. Easy peasy! Thanks Assurant! Life never stopped for me.

Your speed of replacement was amazing..,less than 24 hours. My only dissatisfaction is with the sticker you placed on the back of the replacement. Even with Goo Gone it was extremely difficult to clean off. I am still copying some data off my old phone because all the photos attached to texts did not transfer over. I will send it in the envelope and make sure it is scanned on Monday September 13. Thank you.

Everyone was very helpful. All questions were answered and when missing phone was found they gave me options to send new one or old one back, Easy to send phone back with the provided envelope. Very easy to filled a claim.

I received the phone promptly but the speaker in the ear position doesn't work properly. The voices are weak and scratchy. I had to go out of state and try to depend on a broken phone to conduct business. Quality control missed the mark somewhere along the line. This phone is not worth $175.00.

Never received the device as we requested. PAID FOR A BLUE DEVICE AND NEVER RECEIVED. Replacing the device according to “the company standard”. You paid a deductible for nothing. I’m done calling and NOBODY CARES.

The cell phone purchased through T-Mobile was not working and damaged. My experience filing a claim was satisfactory. Assurant response was prompt and favorable. Thank you very much. Assurant protection was available to assist.

Total experience was fast and complete. I received a replacement within 48 hours and sought the help of T-Mobile have the device set up to use. The device was working OK for several days and at this time I am locked out of the device and trying to get it reactivated by Apple.

Representative was knowledgeable, professional, helpful and courteous. My Issue was resolved with one call. Happy satisfied customer. The service was quick and reliable. Got my phone next day. It’s working perfect.

I dropped my phone, cracked the screen even with the glass protector and case on it. I pay for insurance monthly, I think that the $99 I was charged is too much. The screen still worked. I think $50 would of been a better price.

You are fantastic, so easy, quicker response. I complained and filed for it on Saturday, I was surprised saw my package on Monday. Keep it up. Assurant done something that baffled me. Initially I don't want to pay for insurance. My brother persuaded me. Is very good to have insurance on anything you valued.

Customer service needs retraining. First I filed a screen replacement then I couldn't get around to taking my phone to cpr phone repair so I call Assurant to see if my claim is still open. Everything was still good to go. Then I ask am about the screen replacement and you guys said you don't do that? But you guys offer it when we do our claim online. So you guys said you would replace my phone and it's in the mail." Now the next day CPR phone repair calls me saying they got my claim and when do I want to bring in phone"? I was confused. I just got my screen replaced and assurant charged my card twice! For $99.00! My bank is still trying to get it back.

The phone that I received is not a compatible device to the last one that I had. Is actually a downgrade not an upgrade or it's not equal to what I already had and then it is a little crack that's going across the screen that is on the phone. I have been trying to get in contact with someone in regards to this. I have multiple times in regards of the device not been to correct device and what's going on with all these issues. Every time I call I get hung up on and no one never calls back.

Denied claims should be emailed with reason. Called and a representative got the claim corrected and later approved. Assurant rep was professional and willing to fix the problem. The replacement phone arrived quickly. Took it to local Verizon store and had info transferred. Boxed up damaged phone and mailed out without fuss. Instructions very easy to follow for return of phone.

I was helped smoothly through the whole process and the Rep who assisted me was kind and helpful. I really appreciated the smoothness of getting my next phone. Care and helpfulness is so appreciated. I work in Human Resources and I would give my Rep a 10!!!

It was very disturbing from the beginning, since I had to file the claim in 3 separate occasions; in part because I was not providing the right information. I had to call Assurant about three different times, but when I was explained the whole process entirely it went very smooth and fast. I do really appreciates all your help.

Went to my local carrier T-mobile to file lost phone claim. They referred me to Assurant website which was down, asked for their assistance which they obliged. Using their store #, employee id.# etc. Over the next hour I watched several connections with Assurant get redirected and dropped just to have store manager say, "I can't do anything for you." Went to another t- mobile location where an associate spent over an hour to file my claim. I received my replacement phone almost a week later. Assurant like so many others focus on value rather than quality because there will always be someone else to fill my spot as a customer. Please don't respond if all you have is some generic meaningless apology.

Thank you very much, great service and the staff super kind, the exchange of the phone was super fast. My phone got wet and was not turn on, I called and we receive a great service and great staff attending us.

Excellent customer service. We had an issue with information not updating as quickly as it should have (I understand that tmobile had a concern with their website). Once I called Assurant to straighten things out my claim was processed quickly. The gentleman I spoke with was very helpful.

Very personal and helpful. Overall great experience with filling my claim. Thank you guys very much. I appreciate that T mobile Offers insurance on all of the devices. Best service in the world T Mobile.

The process to file a claim was super easy and fast. Received my replacement phone super quick came with instructions on how to set it up and everything. Also provided envelope to return broken phone to them. Overall very happy and satisfied with my experience.

The phone and the service is good, sent replacement phone back in the mail on 9-10-21. Hope you guys get phone back in the amount of time I have to send it back. Thank you for your time and service. Have a great day.

Phone was returned but according to records you have not received it. Issue is you have the wrong IMEI #. Tracking Number is **. I called to speak with a rep and the called was disconnect and no call back. Would like this resolved ASAP.

I enjoyed overall the experience. The claim process was extremely fast and easy and also for my device within 24 hours. I wasn’t a big fan of the actual replacement. I figured paying $12 monthly I’d receive a new phone but it was a refurbished device. Haven’t had issues with it yet and hope not to have any.

Great customer service! Helpful and nice people made the claim process easy and painless. Replacement phone came promptly as promised and works well. Spectrum reps helped me transfer info from the old phone to the new one.

Haven't broke a phone in years but when I did Assurant was there... Phone came less than 24 which was amazing... It's definitely worth 10$ a month.. I have a S21 Ultra which retails at over 1300 with taxes.. Thank you for sending the phone fast.

My Moto G had an accident at work. I called in and they didn't try to shoot me in the foot for using my insurance with a price that's the same or half the amount I paid for the phone. I got it quick with no hassle.

My replacement phone was delivered without a SIM card. The SIM card was supposed to be delivered in 1-3 days. I was just informed that after 4 business days, I cannot track the delivery of my SIM card for another few days and there is no ETA for the delivery.

I recently had to replace my Samsung Galaxy S9 due to a broken screen. I went through the process online but had an issue when it came to the payment and the payment wouldn't process. I called the customer service number and was promptly assisted by a helpful employee. Then, when I received my replacement I had a question about the packages and labels that were sent to me. I called to make sure I was sending the correct thing. ***One thing I would mention is that I was surprised that I was asked to place my device in a very small cardboard envelope. I didn't feel comfortable just putting the device in there so I added thin bubble wrap around my device.

I’m very disappointed…I have lost my phone on Tuesday morning. Instead of having my replacement the next day The gentleman shipped my phone via UPS ground in instead of next day air…as I explained it to the customer service that I need the phone before I leave the following Sunday for my trip overseas…12 days after and still no phone… I am stranded with no phone trying to communicate with overseas phone calls to UPS as I fail to delivered my phone for 3 consecutive times… and it was send under my ex-wife‘s name instead of mine…. The T-Mobile account is under my name and the replacement is under my name…. As soon as I return back to the United States I will discontinue my services with Assurant that is overpriced… and I will go with AppleCare+…. I pay $20 a month when I get paid $7.99 for better service… Apple offers same day pick up from their stores…. I will not recommend your services anymore.

I give no stars. Took a week and a day to get phone sent out. Wrong phone and forced me to go out with my children to return it and promises it would come the next day. Didn’t come until 6 days later.

The representatives were quick very helpful, but unfortunately I could not use the phone and had to return it. And was able to receive a return label quickly, and I sent it back via FedEx. Thank you for all your assistance and professionalism.

It was a pain to get the item replaced, and when I did, it came cracked and then the next day, refused to turn on. So I put a screen protector over the old one and used that. The first girl I talked to made it seem like a chore to talk to me. The 2nd one that did the refund not as bad- she was actually pretty nice. But the whole process is stupid.

Incorrectly rejected my claim at first, even when T-Mobile had them on the phone and said it was valid. Then sent the WRONG phone, a downgraded model. Said I needed to show proof, which I did. Then they said they MEANT to send the wrong one!

I've been a customer with T-Mobile for more than 5 years and I recently lost my iPhone, which was insured through Assurant. My experience with them has been the worse! I lost my phone while traveling and was promised by a representative to have it delivered three days after the incident (due to Labor Day), the same day I was leaving town. However, my replacement device did not arrive on time before I had to go back where I currently reside due to school. They did not offered anything to help and continuously blamed UPS for the delay of the package. After 3 days without any way of communication, I had to travel without a phone. Can you imagine something like this in today's world? They showed no sympathy for any of this.

I filed a warranty claim for my Samsung Galaxy 7. Very quickly I received notice that the claim was approved and that I would be receiving a Galaxy 10 as a replacement. I received my new phone the next day, was able to transfer contacts, photos etc. to my new phone wirelessly, inserted the new sim card and was up and running within a half hour. Thank you Assurant, the process was seamless!!

Easy process.. Fast exchange.. Convenient return of faulty phone. Online and operator assisted both very helpful. My new phone was in excellent condition with no scratches. Think having this insurance was well worth it.

Online claim initiated Aug 12, 2021. I had to contact Assurant via chat not once, not twice, but three times about my claim for a lost phone. Each time there was problem with my ID and Assurant DID NOT notify me, It took over 3 weeks to get my replacement phone. I did notify TMobile on this matter.

My wife lost her phone in the ocean on vacation and was heartbroken. I immediately contacted T Mobile and then filled out the online claim with Assurant. Within minutes my claim was approved, I paid the deductible and and that was it. I had a new phone at our vacation home in about 24 hours. Yes they delivered it to where we were on vacation. Thanks for making things easy!

Assurant was very quick at sending me a replacement phone. I'm still unsure about the actual replacement phone. It constantly stops working or freezes. Don't know if it's a phone or network issue. Otherwise great service.

This was the worse experience that I have encountered to this point. Passed around from person to person. Had to call back as one of your reps hung up on us (me and the T-Mobile rep). It took 1.5 hours on the phone to get my claim process. Basically came down to the incorrect product selection. Wrong on so many levels.

Was made very simple and fast. Very professional and I never knew that you could save me. Stress free. The delivery was overnight. Incredible. I will recommend this experience to everyone, Thank you for such excellent service.

I received a refurbish phone. When I received it phone worked for a couple of hrs which I called Assurant to inform them the problem. I was getting the run around and I had to take a day off work to go into the Apple store because the phone you guys sent me. The phone was not working. The sim was not picking up the cellular data. I think Assurant was no unprofessional because they could do anything for me. I would not be working with this insurance anymore.

I had a replacement phone sent to me and it was a great and easy experience. The phone was received in record time, which was 3 days. I thank Assurant for the work put forth in helping me with this matter.

Excellent customer service and such a smooth and easy breezing process to complete a claim and fast might I mention!! And shipping is lightning fast! Soooo much better than Asurion By FAR!!! Thank you sooo much!!!

Filing the claim and receiving my phone the next day was super easy! Mailing my broken phone back was also simple. I wish my phone carrier company knew that my Apple Care expired after two years, I didn't know Assurant was my new coverage. Thank you for your speedy replacement!

Fast and great service, who would have thought..... I could do the information online or over the phone. No Hassle and received my new device the next day! I could not have asked for any better service. Bravo!

Assurant Rep was very courteous and extremely helpful. I received my product in a timely manner. I was happy with their service. I would recommend them to family and friends. I had a special situation and they worked with me to solve it. I am truly grateful.

I paid for my replacement device which your company said was sent out. I never received a new device so I called your company back and was advised they it could take 3 to 5 days for my phone to be shipped but after the 3 to 5 day timeframe I was told that it would take another 3-5 days? Which is ridiculous so I asked for a refund and was told that couldn’t be done either. I feel like I was just robbed by your company. I will never recommend using your company to anyone I know and will tell anyone that asks what a horrible experience I’ve had with Assurant!!

I was impressed with this service since filling out the claim was quick and easy and I received the replacement phone in a day! WOW! I will definitely keep this insurance since I had no problems. I am so glad I had opted to add this insurance and feel much better know that whatever happens, we will be covered.

The company turned my phone off instead of my sons. Then won’t just make an even exchange. I had to be with my own phone because they turned off the wrong account and couldn’t get it back on for two days. Then I am still waiting for my credit and the phone. It’s been over two weeks!!!! Absolutely the worse experience.

So when I filed my claim, it was very self explanatory!! I was able to complete it quickly, and I received a immediate response within a day that my phone was indeed insured and the replacement was on its way. Very please with the prompt email keeping me informed on the delivery of the new phone, during the entire process.

They were very cooperative and politely mannered. Took their time to help me with my phone. Saves me time and lots of money. My newly replaced phone came in a timely manner and I was able to go to a T-Mobile store and get all my pictures and messages transferred to my new phone.

Your staff was completely professional. I got my phone when I was told. I'm very happy with the service. FedEx delivered the phone right in my front door. I've been with T-Mobile several years. I've never had a problem with them. Good service. Or with the insurance. Good service. Excellent customer care.

I placed a claim for a new device and first I wasn't aware I needed to send a picture of a photo ID so 2 days later a worker at the metro store informed me, 3-4 days went by and I still didn't receive my new device. Apparently I was not informed about the fact that it couldn't be shipped to my P.O. Box. Why I was able to submit that for an address I'm not sure then 2 more days went by before a worker called me stating my payment didn't go through when it said it had. Finally 2 days after that I received my new device and it was not the correct one. Now I need to make another claim due to glitches and the battery not charging. I'm so dissatisfied. My work didn't get done correctly and I'm extremely unhappy with the fact I must deal with this all over again!

I was told the phone to be replaced with a brand new phone. Not only is it refurbished but it also has a dent in it. Where is the customer service here? I find it very unsatisfactory to be left on hold and wait for callbacks and the agent helping you is just reading from a script telling you thank you for your patience. What patience? I have no patiences left!

I gave 1 star because zero is not an option. They took 10 days to get me a phone that is supposed to be an overnight service. You get transferred to another country and they do not use logic or critical thinking, instead they work like broken English robots who read off of a scripted question and answer sheet. Don't even waste your time trying to talk to a manager because the service is even worse. Their picture upload system, which is required, allows less mb than it takes to provide a crystal clear picture taken from your phone. They use this to delay the shipping. One thing they are on time for is charging the monthly fee. There are no issues there.

Horrible service, my claim was denied because of misinformation on the representative end. She wasn't helpful at all and just kept saying she couldn't do anything because the information didn't match. Asked to speak to her supervisor, who promptly recognized their mistake and offered to ship my device next day... I had waited 3 days already at this point.

Start off was rough and on phone call for about 4 hours and 3 days later got phone!!!! Customer service was good but hold time was long but the music playing kept me in there!!!! Will do business again!!!!

When I lost my phone the customer service was very good both from Assurant and from T-Mobile. I had my new phone in less than 48 hours and was using it the next day. They made the process easy. Thank you very much.

Replacement phone was stolen off porch and they helped me get another one right away. If it wasn't for you I would still be trying to get a phone. If you treat all your customers like this you will be around a long time. Thank you.

Assurant did a wonderful job at assisting me in replacing my damaged phone. The only issue I had was I missed a step in filing a claim and I was not notified that I missed something until I investigate the delay in processing. Maybe a trigger message letting a person know they missed a step would help. Other than that, Outstanding job.

Received a pleasant customer service rep who was very knowledgeable and very friendly. Explained the process thoroughly, what to expect online and quick on the phone to process everything. Easy to process claim online. Phone received next day.

Ever since I have had to deal with Assurant, they have been; bar none the best customer service that I've dealt with a long time. I truly appreciate their expeditious responding and keeping me informed along the way. Very professional.

I filed a claim for my broken Apple Watch and received a defective replacement. The watch would not pair with my iPhone so I took it into apple and was told it was defective. Bad hardware and/or software was the cause. Once I called Assurant. Was told that I had to pay for a box to send it back and and was hung up on when I asked to speak to a manager. Had to go to T-Mobile to get them to provide packaging to send the defective watch back. Also had to call to get them to resend another watch which was horrible considering I’ve paid for my replacement and sent them their device back.

Well initially it was difficult because I am not computer savvy. But when I called into the company for help the last two reps that helped me were very friendly and knowledgeable. They truly show me their compassion and true concern for my claim.

I love the way they treated me very courteously and the way they handled my order which is about my tablet I received in good condition and the customer service was awesome, were very patient. I have my device on time. Thank you so much.

The entire process of filing a claim was easy and quick. The replacement came quickly and transferring my old phone to my new phone was simple. I liked that I got the exact same phone for just $99 to replace. I am very happy with my insurance.

I really appreciate the superb attention to have the matter address extensively and phone Replaced within Five days and activated 10 days with a Fantastic Trio customer service experts From T-Mobile. Thank you to the first line of Contact from Assurant. You were great. Thank you.

I'm so happy to have this insurance on my phone! It's a fast and easy process. I love that it's so hassle free. It's even easy to return the devices which is plus. They also send good product replacements.

On August 29 2021 I filed a claim due to an accidental damage to my phone in the screen, it was approved and I paid the fee accordingly and I was notified that my replacement was to be delivered on Monday August 30 2021, THAT DID NOT HAPPENED!!! After a lot of calls to T-Mobile and Assurant my phone was delivered on Friday September 3 2021, a total disaster to say the least, understanding that this is the main line for my business WILLIAM ELIAS INC. there was a lot of money missing due to the lack of my phone able to work properly because of the damage! And mostly for the delay on the delivery moreover.

Phone arrived just in time and had great assistance when it came to getting my claim in order great customer service and real simple to explain what happened. I would recommend to family and friends. Courtesy service and understanding.

My son had a accident at the gym and then we call to get it replace. At first we had a miscommunication but then went to store and the lady was nice to help us to get to you so everything was better after that.

Received replacement phone in a timely manner and instructions to send old phone were easy to understand and carry out. Thank you for all the help and support in replacing my damaged piece of equipment.

After my wife dropped her device and cracked the screen, we made an insurance claim. It took 3 days and 2 phone calls before my new phone was finally shipped. Once I got the "refurbished" device it didn't charge and was lagging significantly. I contacted the insurance and was told I would get a FedEx label to ship it back and once I had the receipt from FedEx I could get another phone sent to me. I got a USPS label and sent the device back 5 days ago. Still have not seen a new phone. My wife has been without a phone for over 2 weeks. In this day in age we all know how important it is to have a way of communication, especially with young children in school. I had to break down and go start a new line of service with a new number so my wife can have a phone on top of paying my deductible. If I would of known I was going to have to buy a new device anyway, I wouldn't of paid for insurance or paid a deductible. I am so disappointed with you Assurant!

Nice. Thank you. Went to local T-Mobile and they set up, transferred all apps, files etc.. Glad had insurance covered. Only bad incident is the changing of all passwords had to log into 20 accounts again.

Hello, I know it's not your fault, but whomever delivered the phone left it on the front porch. Items have come up missing on several other occasions. Seems there should be a way for me to pick it up. Other than that I was very satisfied with the prompt replacement. Thank you very much.