Assurant Phone Insurance Reviews

Thank you for including the return envelope--the return process was easier than I could have ever hoped for. The phone arrived next day of filing the claim, and the box included a charger, as well as a Sim card. The new phone came with a protective screen that I will absolutely be leaving on after the demise of my last phone. Thanks again for making this as pain-free as possible.

Phone slick design makes handling an extra effort to hold. When I pull the phone from my purse, the phone slipped and fell to the ground and suffered crack damage to glass and phone’s body housing; all requiring replacement. My first thought was did my phone have coverage for this type of a event I called Assurant and they process the claim with no problem at all. I was thankful and very happy that I had the coverage and I would recommend anyone who has a device to Secure Coverage as an added assurance.

My husband lost his phone and we received a replacement phone but since we got the phone the battery isn't good. The phone cuts off and it won't charge fully. How is this a new phone and I was sent a phone that doesn't work and I paid for. I can't afford to buy another one.

If customers were able to pick up the claimed device and pay their deductible at the retail store that would be very convenient. It is very important to have your phone especially when you lose it you just gotta have your replacement right away and even the day overnight shipping is not quick enough.

Phone screen was damaged. Filed a claim. Very easy to do if you pay for the insurance. I have had other phones & watches replaced with no issues.. I would recommend insurance to everyone. The deductible outweighs the cost of replacement!! The customer service reps were very courteous both on phone & text...

I traded in my Samsung mobile phone yesterday. Their online website said I would get $50.00, but instead, I received $18.00 by going into the store. By the time the amount was confirmed, the process of data transfer and swap was in progress. It seemed to be a somewhat deceptive deal.

As someone who never had to file a claim. It was very easy to do the steps required to file a claim on the website. Doing it on the phone with an automatic voice was a bit harder. I was shocked at how fast I received my replacement. It came the very next day. To my shock and amazement, it was the newer version of my phone.

The T-Mobile rep was very helpful. Instructions were logical. Since I never did this before I'm uncertain of the seeming time lag of my online input and Assurant's response to me. Seemed a bit 'hidden' and delayed but it all did go OK. UPS kept the pkg moving!! Thank you.

The device hasn't been not delivered. I placed the replacement order on Sept. 10th, but didn't receive any communication until Tuesday, Sept. 19, 2023. Please help, I will go to T-Mobile tomorrow to have them help check into this matter.

The first week after receiving the phone Internet service did not work outside of home. After numerous attempts through T-Mobile and Apple called Assurant and were told that there is ticket for the fix. It took another 3 days for the fix. Would have been proactive to inform us beforehand

Replacing lost phone. I received the replacement the next day and I was very pleased with the service. I would recommend this service to my friends. I thought the people at T-Mobile were very helpful. As for directions there was nothing but the phone in the package. It did not say I had to go to T-Mobile to get the phone activated.

Assurant did everything right. It happened once out of Assurant's hands. It took one more day. Another person on my account will be getting a newer phone. That person currently doesn't have insurance. They will get it on the new phone. The extra day did not make us happy. It was not Assurant's fault. I hope they are checking delivery times and getting at least a partial refund for the delayed shipments that happen.

My daughter dropped her phone one too many times and broke it internally. I filed the claim online in a few minutes and paid the deductible. New phone arrived 2 days later, old phone went on the return envelope and I was done. Solid value, great process. I've got all the phones on our plan backed by Protection<360> for this reason.

I damaged my phone while out of state and when I returned home I had to get a replacement for the second time and as always they are very courteous and very prompt with their turnaround response. I would highly recommend this insurance and protection to anyone who is Clumsy or has a pattern of losing phones and damaging them such as myself.

On September 16, I filed a claim for my broken phone at the number given to me by Spectrum Mobile. I was told that I would receive a response in 24 hours. I got no response from Assurant. I called again on September 18 to ask about the status of my claim. I was told that I would receive a response by the end of two business days. I did not get a response by the end of the day on September 20. I called again on September 20 and was told by Floor Supervisor Kim, that the only thing she could do was send an email to the Warehouse Manager to ask what was holding up my claim. I was told to expect a response within 24 hours. I have now been six days without a phone and no one from Assurant has made any effort to contact me. I feel like I am getting the run-around in this process. As is the case with most of us, I rely on my phone for many things. If I were to have an emergency in my home, I would not be able to contact anyone for help.

I personally don’t think the experience needs to be improved, I think it pass good as can be. The whole process was fairly easy, and I had a lot of awesome help along the way; from the staff in the T-Mobile location I went to, to the representatives I spoke with on the phone.

My phone got damaged and got my replacement fast. Fast and effective. Happy with the service and less headaches on worrying about phone. I can now go and work on my daily BAU. Happy and grateful I has insurance.

I had a very good experience with the Assurant representatives and their quick and efficient process to getting me back up with my phone. All their clear instructions made the process a breeze. Especially in a stressful situation when needing a repair or replacement phone. My replacement phone came in within two days and worked very well. I have no complaints. Overall I am very happy with service and customer service I received.

On Sept. 8th one of my phones was damaged. Since I have my phones insured with Assurant Phone Insurance I called and made a claim. That was on a Friday. Monday I received a new phone, and instructions on how to return the damage phone. This was the easiest and fastest claim that I have ever made. It is definitely worth every penny I pay for 360 insurance.

The Assurant insurance company with the P-360 app made EVERYTHING concerning getting the phone, setting it up and mailing back the old phone especially, SO MUCH EASIER. The P-360 app gave me the opportunity to speak with an agent who was vital in helping me through the process of getting the new phone connected to Wi-Fi. We did experience some problems in that area and Michael was very patient in helping me understand everything & getting it done. THANK YOU MICHAEL (IN GEORGIA) AND ASSURANT INSURANCE COMPANY.

I had the best experience and most easiest experience ever exchanging and reloading my information to the new phone. I rec'd the new phone fast, efficient service. Excellent instructions! Even rec'd the box and return label to easily return the damaged phone efficiently and speedy! Very good service with Assurant insurance! Highly recommend!!!!

I'm still using my old SIM card. Is that ok? They sent me a new one, then wouldn't activate it for me. I really like my new phone. Thank you for exchanging it for me. I look forward to future dealings with your company.

Great experience. Everything went smoothly. Will definitely recommend to friends and family. Easy to use the service and everything was handled perfectly. Shipping was very fast and product was in great condition upon arrival. Instructions included were very straightforward and to the point. Transferring files from old device to new was a breeze.

Not only was it simple to apply for my replacement phone, it was so quick to receive my replacement phone! It was convenient to have the postage already paid for. Additionally, I enjoyed that they used USPS for shipping because I could conveniently mail it. I also love that I didn't have to receive a lesser replacement phone, but got my same phone.

After submitting the claim I was told to receive an email. I waited 3 day then called to know why I did not get the email. It was ONLY after calling the payment got processed and things got moving. This should not have happened and if for any reason the email was not sent, somebody should have called me to follow up and know what was happening and get the process moving further.

Fast and easy. No hassle. Worth carrying the insurance 100%. Received my replacement rapidly. And used prepaid envelope to send my old device back. Assurant is on the ball. Thanks for a great service in a bad situation. I would suggest that you insure all your items. Eventually phones/devices get dropped or damaged.

After putting gasoline in my car I accidentally left my phone on the car's trunk when my wife and I were out in the ministry. I then backtracked and found it lying in The middle of a busy street and after retrieving it I discovered that it had been run over several times. I turned in a claim paid the deductible and a few days later received a new phone, however it is a Samsung S22 but my damaged phone was a Samsung S22 ultra. Please help. Thank you.

I called Assurant and they started the claim. The claim and exchange process went smoothly. The iPhone was received in a timely manner and shipped the damaged one also right away. Instructions were clear and very easy to understand. No complaints and just excellent from start to finish. Highly recommended AAA ++++.

I filed an insurance claim on my broken phone which was easy and everyone was very helpful. Although when I reviewed the replacement phone it was smaller than the original so now I have no case for it and risk breaking the new phone. It would have been nice if they would have told me or sent a new case with it.

Everything was great. Only thing that was odd was that I didn't receive a sim card or charger with my new device. Other that that the agent was very friendly and answered all of my questions correctly. I will definitely recommend to all of my friends and family if need be.

Super easy, extremely fast, and hassle free phone replacement!!! I received my replacement phone the very next day after I filed my claim!!! It didn't even take 24 hours to get my new phone!!! I couldn't have asked for better service!!! I highly, highly, highly recommend this phone insurance company!!!

My phone got wet. I went to the TMobile store for a replacement. I was sent a phone the very next day and I went back to the store to have all my information and SIM card exchanged to the new phone. It was a long, but painless process. The associate that I saw on the first day, gave me the information that I needed and told me how to proceed. When I came back the next day, the associate was very patient and performed the transfer of information with ease.

I pay for the insurance on my phone and when I unfortunately lost it I proceeded to start a claim. Surprisingly, the the process was rather quick and easy. Will continue to to pay and recommend to others to avoid having the misfortune of having to purchase a new phone.

At first, when I went through the insurance, they denied me, so I had to go through my phone company because I’ve been paying every month for this insurance. After that, everything went smooth. I received my new phone and returned my old phone no problems. Insurance is worth the money and I would recommend it to your friends.

I had my Samsung stolen and placed a claim to Assurant online, it was simple to do and easy to complete. I had a replacement phone 3 days later :). Not bad considering I had to speak with a T-Mobile customer service representative and a Assurant customer service representative to tie up the loose ends of my claim, overall I spent no more than 20 minutes completing the claim.

I can't say much more than this was a great experience. It usually takes a long time or you have to leave your phone in to get fixed. Downloading the app made everything super simple. It took less time than I anticipated. Everything was transferred to new phone and it was done. Great overall experience.

Great experience! On the site, I began my claim by reporting some of the issues with my phone. After answering a few questions, the process completed and approval stamped for my new device to ship. I received my replacement phone, but was delayed in connecting and transferring information. I could not transfer information sooner to return my unused device, due to the fact that I didn't have the screw to open the sim card tray. Other than that everything was good.

Before I had contacted Assurant I was totally upset about losing my phone. Your quick response was great and the navigation on the computer for information was very easy and complete. I received the replacing phone within 24 hours. I cannot thank you enough for your help in this matter. I will pass on my experience to my friends, Thank you!

I would like to report that my experience with Assurant Phone Insurance was very satisfactory. I went to the T-Mobile store and they helped to file a claim. The phone arrived and I took it to the T-Mobile store where they worked their magic to transfer everything over. In addition the new replacement phone was actually an upgrade. The phone that was broken was a A12 and the new phone was a A32, much to my surprise.

Was quick & easy to start the claim, phone came in pretty quick within 2 days. Then only part that I had a problem with was activating the new phone. The instructions that came with my Metro by T-Mobile replacement phone stated to just switch my Sims over & it would activate etc. But really you have to log into your metro account, deactivate that Sim to that phone & then Place the simple in the replacement phone & then start the switching of your phone IMEI#. Then after resetting the phone your phone will activate

My phone was broken, didn't work, needed a replacement. Went to the website, filled out my claim which was pretty read the Web to fill out. I claim went through very fast and I Received my phone the very next day. Received my phone. They did a fantastic job. I would recommend Assurant with anyone.

My port went out. Easy replacement and I was very happy I had the insurance. The fact that I had coverage made my life much more simple. Was satisfied with the entire procedure. It really couldn't have been easier. I will encourage the people that I know to get coverage through Assurant. Pricey, but well worth it.

Simple, easy, and efficient process. The Assurant replacement process took all the stress out of a stressful situation of having a broken phone. They made it easy! I would recommend their service to anyone who has a phone, it just removes one more brick from load of life. Thanks for all your help.

Contacted my GoogleFi rep, explained my situation. Took about 25 minutes to get the ball rolling but once the claim was submitted, within 3 days all was done and processed. Happy to not have to buy a new phone for my own mistake! Thank you Assurant for a hassle free and easy process.

It has been a very easy process so far. The phone that was sent appears to be of good quality. I have not had any problems with this phone insurance claim and I appreciate the help with this claim. Thank you for all your help with this matter and I hope you have a great day.

Thanks so much, Assurant for make my life easy and accidents can happen anytime and anywhere and we you have a backup with a good and responsible insurance company. Everything running easy and fast and smooth, thanks so much again and they always send me a new and upgrade phone, I have now the Samsung s22plus.

Easy user information from the website made it so I could order my replacement phone online right away. Shipping was fast, but tracking could be made easier to perform. Tracking was difficult to navigate and not accurate. However, my phone is showed up faster than showed during tracking. Process was easy and great follow up.

I bought a T-Mobile REVVL 5 at the end of 2020 for $400. I also added the Assurant Protection for $13/Month. Last month, the phone fell, the screen cracked, and it no longer works properly. At that point, I asked Assurant for a replacement to find out that I had to pay $99 of deductible to get a phone. Since REVVL 5 is not produced anymore, I thought they were sending me a REVVL 6, which costs $170. Not a great deal, but OK. Instead, they wanted to send me a Samsung A51 5g -- a phone with Android 10 (the REVVL had Android 11; the current version is 13) -- and that you can find on Amazon for $150. To recap, I bought a phone for $300; I paid $13*30=$390+99 = $489 for a replacement that I could buy for $150. Bottom line, Assurant may be worthy during the first six-twelve months of the life of your phone. After that, what you pay in deductible is comparable to buy a new phone.

Nick B.

Glass separating from watch And will not charge This is my Third Galaxy 4 watch. The staff was courteous, friendly and really easy to deal with. Great service team. Shipping was very fast. Received it in 2 Days. Activation of it was very simple. I would recommend this insurance program to all my friends and family. It's worth every penny.

I purchased a iPhone 12 for over $1,000 less than a month later it was stolen. I had to pay over $200 to get a new one sent even tho I paid monthly for insurance on it.! When I received the replacement in the mail I can tell right away that it wasn’t new! The camera was messed up when u take a picture it has blurred lines or the quality of the photo just isn’t as good. It lags when trying to switch to different app. The phone screen looked like it was popping out the phone on one of the corners and there was scratches all on the side and around the camera.

I have been doing business with T-Mobile for a number of years. They have been very helpful. I'm very thankful to have plan insurance, and do recommend that Assurant Insurance always be purchased when making phones, computers. tablets, etc...

The experience was easy. And the time to get my phone was fast. Overall very happy with the service. Would recommend the service to all my friends and family. The phone was not damaged when I received my replacement and it was an easy process. Will use them for all my future phone replacement services as needed.

Phone overheated and no screen. Went to T-Mobile to have it examined. They suggested insurance claim as it could not be fixed. Contacted Assurant and had the replacement in the mail the next day! Wish we could save pictures but to no avail. Well done! Thank you. Staff on the phone was very attentive and empathetic to our needs.

From the first phone call I received complete information and complete written instructions once I received my replacement phone with clear and concise instructions of what I should do and when. The whole process was perfect (hands down). The only problem I had was activating the phone but 611 was there to help once I found the necessary information, they needed to activate phone. Thank you for great Service.

Excellent service very fast. Was very pleased with how easy it was to turn in my claim. And the fast response time. The new phone that replaced my lost one was exactly the same as the lost one. I would recommend Assurant to everyone. The monthly cost is worth it for the value.

Do not receive charger charging cord protective cover and case which were all lost with the order. Excellent service the replacing the phone but the extra equipment was not included as I listed before. Very much appreciate your assistance and business for some 10 years plus without incident. I would recommend your company to others who inquire.

I called to file a claim, was approved, paid the deductible over the phone by CC, new phone arrived within 3 days. Box and label provided to return old phone with tracking number after visiting my local T-Mobile Store to transfer all my data and getting new phone fully set up.

I am very pleased with the service claim that Assurant for my XFINITY Mobile Protection Plan. Very easy to request the claim, fast and approved right away with no problems, well properly package and securely so it would be damage during delivery. Very fast, efficient on sending me the phone and very happy with my new Samsung phone!! Thank you very much for making my experience with Assurant a positive and seamless process! I would highly recommend them to everyone!

Had no issues in receiving my replacement phone. It was quick and easy. Package came with directions and a envelope to return the damaged phone. You have fifteen days to return it so you have plenty of time to set up your new phone and make sure it works correctly and that all information was transferred.

My phone was lost. When I found it, it had been broken inside and out. I filed a claim, and within a few hours, a new phone was sent to my house. It ended up being an upgrade from the phone that I had. I couldn't be happier with the transaction. It was fast and easy. I would highly recommend.

The service was great. I got through the app pretty quickly and got confirmed quickly. Had my phone the next day. Was amazing. Had no real issues navigating the web site and the app. Only thing I wish you guys would do is if I went to where I got the phone which was through spectrum they could do it right there for me. Would make things so much easier and they could take care of it right there for me instead of having to wait a day or two to get a phone. Which again for me is not a big deal. It was overnight literally.

It was reasonably time-consuming, considering we got the runaround from our Mobile carrier Spectrum Mobile. Eventually, we did get the right information to file a claim. The phone was physically run over by a school bus that would not stop when alerted that the phone was dropped off the nearby edge of the road pavement. The Apple iPhone 14 Pro Max was only in use for 3 hours before it was completely crushed and destroyed.

It was so easy to replace my phone with Assurant. This directions were simple and sweet to the point. I was amazed on how fast my new phone came and how easy the directions were. I would totally recommend Assurant insurance. The price was reasonable because replacing a phone isn't cheap.

They truly made it easy to replace my phone at a comfortable cost to me. I appreciate all their help. I would recommend their business to all my friends and family, for I truly believe they took the time to take care of me. I will be looking forward to doing business with them in the future. Thank you.

I made claim on 6-28-23 and pay the deductible of $199. Couple weeks later I got email, "We didn't have the same phone, you can buy the phone. And Assurant will refund you the money." Since then I called around 10 time, on August 12, they said, "Everything is good. It'll take 10 days before you received check." Called again on Aug 25 and was on the phone for over 70 minutes, first (girl) on phone said, "We just need to scan the your old phone that will take 3 days. Will send you the check," then transfer phone to supervisor, she was, "I don't have all the information to send you the check," my down $199, $1949.68 pay for the phone at T-Mobile store in Hanover Park IL and

Everything else about getting my new phone activated was a pain in the neck. Spectrum took over 24 hours to connect. In contrast, Assurant took just a little more than half that time to get my new phone to me. Everyone should have the customer service quality of Assurant. Thank you!

It was friendly, empathetic, precise and with great clarity. Swift and exactly what Assurant Phone Insurance promised. Then there was the unexpected follow up that had the same friendly service.Thus making Assurant Mobile Phone Insurance Company irreplaceable and invaluable to me as a consumer. I pray that I was a benefit to you from my response. I must say I was trying to be, since you were truly a benefit to me and my family. thank you.

The speed of the replacement and directions were great. The actual phone though not so much. The camera is fuzzy with a halo in all photos. Also the speakers are broken in the phone so playing and video or putting someone on speaker is impossible to do with important data. The phone is not a working replacement.

I’m very pleased with service I received. It was rather quick and painless. The customer care team was very responsive and helpful. I had my device exactly when it was needed to be delivered and the connection was easy. The customer service helped me through all the steps. I would recommend this device protection for everyone.

New replacement would not charge - staff tried 5 different chargers. It is on its way back to you to be replaced with another new unit. I am using the original phone which has the split sides because of the battery. I have been checking the tracking number and it still hasn't reached you for replacement.

I thought I had filed an insurance claim on a Friday, only to find out I had only filed a partial claim. The agent completed my claim. When I received the new device, I mailed the damaged device back the next day. Now they're telling me they did not receive the device.

I broke my phone, went to the T-Mobile store and they actually called and set it up for me. We put in the claim and I had the phone the next day. It worked just how it was supposed to, no hiccups. Yay!

It was a fairly fast process to get my replacement phone. I was worried when my screen cracked that I would have to drop it off somewhere to get fixed and I would have to be without a phone for days and that absolutely was not the case. It took about a week from the time I filed my claim for me to get approved and then receive my replacement phone. It only took 2 days to get my phone after it was approved and it was so easy to send them the phone you have to replace since they send you a box with a shipping label already attached. All you have to do is put it in the mailbox. You don't even have to leave your house.

They provided fast, friendly service to replace my broken cell phone. I received the replacement cell phone in three days including a Sunday. And they provided great packaging to return the replaced cell phone. Plus they provided excellent instructions on setting up the new phone. The small monthly payment on my cell phone bill was well worth the service I received.

The service was great. Received my replacement device fast and am very satisfied overall with the service. I will definitely use again and be sure to recommend it to everyone that uses a mobile device. The employee I spoke with was polite and very helpful. And the online experience was easy and fast. Definitely a ten out of ten. It was easier than having to come up with fifty words for this review.

The assurance company responded quickly, and it was fairly easy to get the new phone. Luckily, my son was able to help me with the technical aspects of refiguring the new phone. The company did also include instructions. I would have had some difficulty doing the transfer myself, since I am not a techno geek. The new phone is working well, and I am happy to have a well-working phone again.

The whole process was so quick and so easy to accomplish. They had my replacement phone to me in about 2 days. Submitting the claim by internet was very easy everything you need to know is on your phone. They almost immediately approved the claim and the very next day they sent out the new phone and I got it the next day. I submitted the claim on a Friday night or Saturday morning and got the replacement phone on Monday. The phone I received was one model newer than what I orginally had.

My phone was badly damaged when it fell off my lap and I thought here we go I’m going to regret this well. I was totally wrong because as soon as I went online I had technical support filling out my form and within three days my new phone was in my hands up and running. I never had an experience like I did with this company. Anyone can do this and have a great experience like I did.

My delivery of my new device was quick, and fast service! My set up was quick and smooth process as well. The only thing I wasn’t happy with was my deductible, I feel like it’s a rip off to pay for the insurance monthly and still have to pay for a new device.

I have paid faithfully for over 10 years with this company. My Son's phone was cracked and they sent him a hour drive away to a place to fix his phone. Arrived there (a hour away from home) after receiving a email from Assurant saying that the claim was ready and appointment was made. When arrived, I was told that they were unable to fix the phone because a previous Apple repair ticket was still open (back in January). Spoke to several representatives and no one offered any resolution besides waiting or tried to compensate me in any type of way besides just paying more money for a refurbished phone. Spoke to a supervisor and during our call, it dropped and never even reached backed out to resolve the issue! There is no way that anyone should have to drive a hour away to get a cracked screen fixed and then turned away!

I filed a claim on the 19th of August. Was told that it would be shipped out that Monday because they did not ship on the weekends. To make a long story short the phone was never shipped out I paid my deductible already just to not receive my product afterwards. I went to the internet to see the reviews on this company and all of them are terrible besides the few reviews you have in between that are not actual people. These are people that work for them that are giving these five star reviews so do not believe them. I called and spoke with customer service and I was giving three different excuses and lies. The fourth time I called a Metro representative was on the other line with me and the guy was stuttering because he wasn't expecting that I have still yet to receive a phone or a tracking number that actually works. Do not use this insurance company. It's a big scam.

Excellent service right on time. Came back as new. Excellent customer service. The locations are too far. The GPS giving me couple times to find the place I went to the two of locations and it takes 15 minutes to find it because GPS give me wrong directions. I stopped at one of the T-Mobile local store and asked for helped find the place.

I received an email from Spectrum stating that my refund will be available "soon". I called Spectrum Mobile Billing, and was informed I should call them after I see the amount listed on the Spectrum website as credit. Then I should be able to get this money sent to my credit card as "credit". TBD, fingers crossed, hoping it goes smoothly.

My phone was damaged and called and started a claim to get a new phone sent to me. The customer service agent said I would have my replacement phone within 24 hours. I went to work the next day and came home (would have been around 34 hours) and still no phone had arrived. So I reach out to customer service online and they said that there was a power outage at the facility and did not know when the replacement device would be sent out. Since they guaranteed that my replacement should have been here within 24hrs and they still have no clue as to when the phone will be sent out, I feel as though since I will have to wait untill the issue is fixed (not knowing how much longer it will take) I should at least get a partial refund since the issue is on their end.

Everything was great! Service, timing & product! I would recommend Assurant to any and everyone that I know, in fact I am a advocate for the company, can't say enough great things about it!!! The representative was excellent, and precise with the questions that I had and was willing and able to meet my approval!

The person was super nice and help out so much, they made me feel comfortable with the way they talked and handled business. I would tell everyone about the good way that Metro treats you. Thanks and thanks again... And I would love to have stronger internet but for the most part I enjoy the conversation and how nice you all are to the consumer....

My device was replaced and it was friendly and efficient the entire process. I would highly recommend this service to anyone that needs to replace a device. The customer service is what separates this company and I was impressed that they cared as much as they did. Use this service, they are unparalleled in what they do, from the beginning to the very end.

For the second time in 11 months l have somewhat negligently required a replacement phone. Reluctant to assert my claim, I always wasted valuable time deliberating on the possibility that the policy would be honored. The customer support team members all responded with, well...support! After listening attentively, they "claimed" a replacement Samsung Galaxy 5G phone thing would arrive within the week. Ha! 3 days in the mail box and in perfect condition! Oh. And they never giggled at my sheer stupidity but pretended on rainy days almost everyone sets their phone on top of the car and speeds away without it.

The cellphone I just had to replace. It was charging or staying charged properly and I done my insurance claim on that cell phone and it feels really awesome that T Mobile & the insurance company they work with will also work with you to replace your phone after you do your insurance claim on your devices. And I thank you all for the kick** work you do for your customers in need of cell phone replacement or not.

Everyone was helpful. Especially the last woman I talked to regarding who to send the phone back to and how. The problem was USPS delivered the phone when they were supposed to have us deny the phone and return it to Assurant. It was a lot of money to replace the phone and we are tight on finances- we just want to ensure the return and then the reimbursement.

Got my phone the next day and it was easy to set up and no problems. They immediately as soon as I told him about my phone having a black screen immediately set up a phone and send it to me the next day. The service was excellent. They didn't hesitate to send me a phone quickly and I paid my deductible and there was no issues at all.

Very prompt and customer service oriented! This was my second experience with Assurant and again, very pleased! Thank you for expediting my replacement phone and keeping me informed during every step in the process! It is pleasing to know that I am a valued customer and most importantly, the feedback that I provide is acknowledged. I will share my customer views with others as I reflect on the positive experience and service.

I would like a phone that works properly where I don't have to use the speaker every time I need to make a phone call and it doesn't drop calls and one that will stay charged. I really enjoyed however the time it took for the phone to get here but the phone itself is not in proper working order.

Great job T-Mobile staff, I had an easy time going through the claim process and was happy with the new phone and instructions on how to move forward with the set up. I have been with T-Mobile for over 10 years and will remain with them. They have always been on top of any issues I have had with them.

My cell phone battery expanded and broke the SIM card and charger area. I was able to replace the device through Assurant with relative ease and speed for about $100 - not bad, considering the phone itself originally cost far more than that. They could have increased the speed of shipping a bit for my convenience, but otherwise the process went well.

I had the pleasure of dealing with a customer service rep that has only been on the job for 5 days! Nevertheless; he was very knowledgeable, friendly and patient!!! His preceptor only had to prompt him a few times. His preceptor was equally as awesome! It was a very smooth experience!

I'm satisfied overall. Just do yourself and your customers a favor and abide by your stated shipping schedule, so we're not without a functioning device longer than necessary. You really should have replacement devices available in TMobile Corporate retail locations. It would save customers time, and save you shipping expenses.

The company never sent a replacement phone and they indicated my current phone was not insured when it was. Workers don’t know what they are doing and they gave out vague responses with no backup or evidence.

After being approved for a new/refurbished device. I received a device that was different than the one stated on the packaging. The packaging stated the contents were a iPhone XS Max Gray 256GB however, I receive an iPhone 11 Pro instead. Also, the replacement device was not equal size as the previous device filed in the claim.

My phone would no longer charge. The charging port would no longer even hold the charger in it. My only complaint was I did not receive a new charge with the replacement phone.. It was easy to get the process started and the replacement was shipped that day and I received it the next day..

I was assured delivery of my replacement phone next day Friday and needed to be home for signing. After waiting all day no phone was delivered and it was shipped 2 day instead and 4 days later have not received the device. Nick said they are an insurance company and I just have to be patient and accept this. No resolution offered or apology for their lies about next day delivery.

Can not put 0 Stars so had to give them 1 that they don't deserve. Requested from them for a return label so I can return the damaged phone in November 2021. No Response. Then they charged me a fee. I called back Aug. 2023 seeing if I can return the phone. They said yes but I can't get my fee reimbursed. WHY WOULD I SEND THEM A FREE PHONE?? I pay them monthly already in insurance. WHAT A RACKET!

Assurant was able to resolve the issue which was fair, I was impressed by the assistance of Joseph ** and his time and dedication to resolving my problem.

Assurant in partnership with T-Mobile on the Protection 360 Plan, advertises a $29 deductible to get your devices screen repaired. But they refused to give me that option, and only gave me option for $99 Device Replacement. Even though I went to one of their physical locations who had the parts in inventory, is an authorized service provider of theirs, I conference called in the manager of the store who was at a loss of words of why they can't help me. They said that the part wasn't in the store's inventory, even though the employee literally had the part in his hand. He asked them what system did he need to update part in, he asked them what SKU they were checking part against, and Assurant phone support refused to help.

Update to my original 1-star: Thank you so much Assurant- Ms. Kiara ** called me within hours of my providing my claim number and contact information. She was able to make sense of the garbled desperate explanation that I had been trying to convey originally. She was very patient and quickly understood my situation and was able to help me get the claim resolved. She pinpointed the errors I made in claim process, confirmed my coverage, and by the next day I had my replacement. Employees like this are priceless in providing excellent customer service and I hope you appreciate her!

T-Mobile/Assurant Insurance. Our son needed a new phone and used Assurant Insurance through T-Mobile to receive a new one. This took place at the end of March and mailed a few days later In April. We used the provided envelope with shipping label and mailed it to Assurant in York, PA. In June our T-Mobile bill tripled. My husband called and spoke with a rep to see what was wrong. We were told this happens all the time that phones go missing and it would be rectified and not to worry about it. Unfortunately we trusted them.

Overall, my experience was satisfactory. I am pleased with my new Moto Stylus 5G, basically because I understand how to use it. Most phones are impossible to set up or understand how they function. Getting back and forth to the Spectrum store and USPS was a logistical nightmare. There has to be a way you can accommodate us handicap people who are unable to drive and live in a rural area, without reliable public transportation.

I have been having the worse experience with this company this past week. I have been hung up on twice by two different representative & not called back. If you go over my past phone calls you can hear for yourself. I just got done using the online chat, the representative got extremely rude with me then left the chat without notifying me. I took screenshots. Can someone please give me a call at **. I am pregnant woman & I have never had such a bad experience with this insurance company.

Be careful! Even if you send the damaged device back within the time frame, they may still charge you for it. They did not record device received when they got it. And if they charge you, it takes them up to 5!! FIVE months to return your money!!! Took T-Mobile seconds to take my money, but now to return it, it takes MONTHS!! SMH!! 21 YEARS OF LOYALTY TO THIS COMPANY FOR WHAT?!?! GET OUT WHILE YOU CAN!! VERY UNHAPPY CUSTOMER OF T-MOBILE.

OMG, don't know where to start. After almost 2 weeks to get the replacement phone, I carefully placed destroyed phone in the self addressed envelope Assurant provided. Luckily I videotaped the process. This was in April of 2023, it is now June 20, 2023 and I'm still fighting with them over the $700 they are charging my account for the phone they originally said they didn't receive. I have called 4 times over the last 2+ months, each call has been >30 minutes (at least 2 were closer to an hour) and I struggled desperately to understand heavy Filipino accents. I had to explain to them multiple times, USPS received their phone and there is a tracking number. One would think once they had the USPS tracking # they would be dealing with USPS and I, the consumer, would no longer be involved-- far from the case.

Assurant was supposed to send me a replacement device using expedited shipping but my device arrived a day late. The device that was sent to me was refurbished and did not work. After calling I received an email with a link to print a return shipping label but their system was broke and I ended up having to pay for shipping myself ($23)! It's been 1 week and still don't have a replacement device after paying insurance costs to Assurant/Tmobile for 6 years! Do not use Tmobile or pay for the lousy insurance. Will be changing carriers at my next renewal.

This is the worst insurance service ever and I regret paying monthly. Do yourself a favor. Save your money. I lost my phone and filed a claim. The deductible on an iPhone went from $100 to $249. Three days in and going on my 4th day and my claim is "in review" which means I still don't have a phone and have no idea when I will get one. On top of that, no one on the phone including managers are of any help. Most of them say they will transfer and then hang up or say they will escalate the case and nothing happens. I am very frustrated as a customer that I paid into something that is proving to be worthless. Because no one can help me and they are dragging their heels on replacing my phone, I will probably have to go with a phone for longer than a week. NOT what you expect when you pay for insurance. I would not recommend them at all.

If you have phone insurance with Tmobile Assurant CANCEL NOW!! They don't listen to what the customer says and they transfer to each other so you're constantly repeating yourself. They say they're leaving notes and refer to go to mytmobile to check the status of the "updated claim" that hasn't been updated. I've called just about 2 times a week and each time they put me on hold and hang up the phone. I've requested to speak to supervisors and they put you on hold and hang up. If you have insurance with tmobile just cancel it. You're better off just buying a very good phone case and not ripped off by these people. TMOBILE employees couldn't even believe how rude they are. That's why they can't even speak to the employees of Assurant. That should be a red flag right there. A tmobile employee tried to help me and call them several times and couldn't get through. Don't bother, they'll rip you off and have nothing at the end.

I was told by one Assurant rep. that we could have my wife's stolen replacement phone shipped to a post office, if we got either a P.O. Box or General Delivery set up, so we traveled over 25 miles (at great expense) to set up a P.O. Box address (also at great expense, we could not afford), only to be told "no shipment to a Post Office address!!! We are homeless and have no other address, and no T-Mobile store where we could pick up a phone will accept delivery either! My wife has a friend who lives nearby, but she cannot reach her because her contact info is on the stolen phone! I would not only ever recommend Assurant to anyone else, ever, but am intended to sue over this (and have already filed an FTC report about it)!

I have been paying for device protection for years now and have 3 phone lines with t mobile. And just started using this service. My device started acting up. I put in for a phone replacement and the device they choose to send me was a refurbished $50 dollar phone opposite of what the Assurant agent told me I would receive. My deductible costed more than the phone. Tried to call to speak with a manager and they keep hanging up the phone instead of letting me speak to someone. Keep your money instead of phone company uses them. Deceptive practices.

I had filed a claim due to having broken my phone. I did receive the replacement device on time. That's a plus. I mailed back the replacement device immediately in the return envelope provided by Assurant. I added tape to ensure that the device would not come out during transit and then took a picture of the tracking number to make sure it was delivered. A month later I get an email from Assurant reminding me to return my replacement device. I checked the tracking number and it showed it was delivered. I called customer service and they told me that they had received the device, but that it wasn't processed yet in the warehouse. Thinking it was all settled, I left it at that. Big mistake.

This is BY FAR the worst insurance company I've EVER dealt with. I'd strongly advise anyone who's thinking of insuring their phone with this company to search for an alternative. The service is absolutely deplorable! (1) The customer care agents are NOT helpful at all! I was transferred back and forth from Assurant to T-mobile a total of 5 times due to some unknown issue with my T-mobile PIN, which in fact was not even an issue at all. T-mobile confirmed that my PIN was just fine. It was clearly a system issue on the insurance companies end. I spent a ridiculous amount of time being told, "I changed my PIN, my PIN is incorrect, etc."

I purchased mobile insurance when I purchased my Motorola Stylus 3 yrs ago. I made my first claim ever a few days ago. I received the new phone today it is far from equivalent. No stylus (which helps me in my profession as a nurse) and No charger! I don't have a charger at home that fits this phone. I called Assurant to discuss and the agent said "Sorry, we don't replace the stylus or give a charger because it's considered an accessory!" So over 36 months of paying for coverage to receive this! Hope this review helps others.

Sprint customers beware. This insurance is now swapping T-Mobile devices for Sprint devices. Once you get a T-Mobile device, it may even be European which mine was. Not only does it take an act of God to get it unlocked if it's paid for but it's only compatible with 80% of the companies out there which Sprint is 100% compatible on their devices. I would highly recommend Samsung insurance at this point first Sprint customers and stay clear of Assurant. I tried to resolve this issue and it fell on deaf ears.

My claim was denied due to my phone not being active during date of loss? How do they know of this? Seems like a violation of privacy but nevertheless, since this company can see my account, maybe look at my history and notice that I've gone to T-mobile several times due to sim card malfunctions thus meaning that there were numerous times where I had no data signal. So how can you say that my phone wasn't active at the time of loss? Does turning off my phone also mean that I have no coverage once my phone is off?

My 6 month old Samsung Galaxy Z Flip 4 screen began breaking at the hinge (not resulting from a fall). I called 611 to go through the insurance I have been paying for. The people on the other end of the phone were very polite and friendly associates, sure. I placed an order for a replacement phone and receive a Galaxy S22 Ultra, which is an older and cheaper phone. I call up again, on the phone for hours, for them to tell me they "don't have Z Flip phone stocked". Why would I bother paying for insurance then? It'd be cheaper if I put the money away monthly and paid to replace the screen myself. We spoke to two supervisors resulting in still no solution or guarantee that I will receive what I pay for. Feels like an absolute scam. We are extremely dissatisfied with our experience and will not be using Assurant for anything moving forward.

I've been paying $18/ mo for 18 mos. Bought it when I got my Samsung Galaxy Flip3 5g about 18 mos ago. I broke the screen. Didn't have the deductible, so I used my old Note9 for a few mos not knowing apparently the policy is transferable to your current device. When is that ever the case? You can't drive another car when your regular driver breaks down and be covered. I didn't sign anything over to them to allow to transfer coverage to my note 9. Why would I insure a 5 yr old device? So they're saying I was not covered on the date of the incident because I was already using my note 9. They couldn't even cover cost and make me pay $99 for a new screen. They are a rip off and I would highly recommend not paying for this. Look at me. Paid $18 /mo for 18mo, paying over $300, and the first time I need them, they declined my claim. Like I said waste of money. If you have any other offer for this service, I'd go that route. These people are a scam...

I submitted a claim on my wife's phone for a cracked screen, my claim was denied because they say my phone was not covered! Well I have proof it was covered and T-Mobile also told the Assurant people over the phone we have written documentation that in fact this phone has had coverage the whole time! But assurant people don't approve my claim!

Filed a claim for a replacement phone, paid my deductible and received a phone within a couple days however when the phone died we went to set the phone on charger and noticed the charger port was melted and defective. I called customer service to inform them and they stated I had to pay another deductible to get a new phone even though they sent me a defective phone. Waste of money.

Will not even give the same brand you pay for some off brand never even heard of! Made of plastic and not even water proof the not goes with your original accessories to worth even paying for! Buyer Beware!

I filed a claim on February 26. The agents took down my email wrong. I submitted my driver's license 4 times. 5/6 agents I spoke to said I will receive an email and I have to submit my license through the link. MYTMOCLAIM.COM is not pulling up my claim and continues to inform me to reach out to them. Today is March 3rd and I spoke to someone who actually walks me through the steps and does it with me. All I get is a, "Oh ma'am it is not working. I am sending you a personal link and then wait 24 hours for us to review." I have been waiting for 5 days. My phone is needed for work. Without a phone, I cannot work but this company only seems to care about being paid on time. 6 calls later and I still have no answer. I have been with T-Mobile for 13 years and I have never had a problem with any claims. If this isn't resolved ASAP, my lawyer will be contacting you.

I had my phone and wallet stolen at gunpoint on the 18th of February of 2023. I filed a claim same day and today it's February 23, 2023 and I have yet to get my claim approved. I find it so absurd that customers have to pay for this service, and then get a runaround from them when it actually comes down to fulfilling promised services. They asked me for my ID for verification and they said it takes anywhere from 24-48 hours and no way to expedite it. Like seriously you have to change policies for certain customers, especially the ones that rely on their phones to make a livelihood. I have provided everything that you asked for, you guys get your money on time, yet I have to beg for a replacement phone every time I call in. I need an answer, or you'll hear it from my attorney. Please be smart and just send me my phone so none of us have to come out of pocket for the legal battles.

Where do I start? Feb 5 several of my phones on my new business account (1 month old) were stolen in a car jacking. After getting a police report and reporting car stolen/insurance etc, called T-Mobile to report the phones stolen on February 6, 2023. Was told they could suspend the lines and to contact Assurant to file a claim. Contacted them 2/6/2023 was told they DID NOT have my devices (14 Pro Max's) was transferred back to t mobile. T-mobile "supervisor" says, "Ok wait until Fri 2/10/23, I will put everything in the system and you will be ok, everything is covered protection 360." Called back Monday 2/13/23, T-mobile says, "Everything is ok. Get assurant on the line," 4 hrs we get all the claims in the system FINALLY! They BOTH tell me all I have to do is wait for the text, click the link, put in personal info and pay. NOPE!!!!

Have had insurance thru T-Mobile since July 2019. Never lapsed or missed a payment. Was denied for reason of the device was not insured at the time. Called T-Mobile and got agent on the other end. The agent said the coverage was activated and had never had a lapse. They said, "Ok we will process again." Came back denied. This time they said the device was not activated on day of loss. We got T-Mobile on the phone again and the supervisor said, "Yes it was. I am looking at Atlas right now." It was activated and being used. Liam **, the agent, said, "Nope we are not honoring the claim." Do not fall for this scam company.

The company contacted me very quickly and resolved my issue. Their representative is very responsive and caring.

I recently had to switch my service provider. I had been a T-Mobile customer for almost 8 years & never missed a payment. I recently used the Assurant insurance to exchange a broken iPhone. Assurant provided the return packaging and label. I placed the phone in the provided padded envelope, placed the label on it and mailed it. The tracker shows the package was received and shows a name of who received the phone. But Assurant says they received an empty package. If that is true, obviously the phone was stolen or lost in transit. But because Assurant can’t find the phone (even though the tracker shows it was received in their warehouse) Assurant/T-Mobile charged me $499 for a broken phone because they can’t find it in their warehouse. I was even told to go to the post office to ask them what happened. Absolutely ridiculous! This is my first experience with such HORRIBLE SERVICE!

I submitted a claim on 1/23/2023 and it was denied stating not covered at time of incident although I've been paying monthly insurance premiums with Assurant on my devices for past 2 1/2 years. Called T-Mobile, spent hours on the phone with them and Assurant, spoke with supervisors on both sides and was told it was because they did not have inventory for my make/model and I had to submit a new claim so the supervisor could submit a request to send me better/equivalent model and I could expect this to take 2-3 days. That was 14 days ago.

I have phone insurance from my Wells Fargo credit card. Pixel 7. Phone was damaged due to water, which caused the screen to fail. Got an estimate for $350 to repair. Filed claim with Assurant using their online portal. Not too complicated of a process. Within 1 week they had approved the claim, offering either another phone (used) or to pay for repair to existing one. I chose repair since I needed the information off the phone. They OK'd it and transferred money ($350 minus $25 deductible) into the bank associated with my credit card (Wells Fargo). Entire process was just at 1 week. Probably would have been faster, but it took me a while to find someone who would work on water damaged phones and who would provide a written quote. I ended up using CPR which turns out to be associated with Assurant, which maybe helped.

I had insurance on my phone for the 4 years I been with Sprint/T-Mobile. I have been paying $15/month and in Jan 2023 I needed to use it for a cracked screen. The repair cost is $29 but when I tried to file the claim on the phone the only option I got was to do a replacement with a used phone for $99. I said why do I have to get a new phone when the phone works and I just need to replace the screen. They said the option wasn't available to me and I had to pay the $99 for a replacement phone. So I tried to file a claim online and it gave me the option for a screen replacement for $29. I got a claim number and inputted my CC # for the $29 and got the address to the repair store in Queens.

My cell phone broke and I returned it to T Mobile. I continuously get calls from T Mobile canceling my service. I spoke to a rep and found out that Assurant did not enter a credit for $500. for the returned phone which was the hold up on the bill. Contacted Assurant and was told that they have up to 2 billing cycles to fix the issue. I was then told that I had to call T Mobile and continue to have my account placed on hold until the credit posts. I feel that this is unacceptable as the consumer and they are just doing this so we forget about it and pay the extra money!! Over an hour several times to fix this and still receiving phone calls from T Mobile because the outstanding balance is still pending for the returned phone.

After getting the run around and hung up on 3 times. I was also transferred to Metro 3 times while sitting in a Metro store. Claim was denied online. Phone will not charge. Called customer service and was told I had to go to store to file claim. Went to store and store cannot file claim. Called back and was told that is correct and they would handle on the phone. Was than transferred to Metro again. I was hung up on three times and put on hold for over 12 minutes before line went dead twice. Asked to speak to supervisor and none were available. Worst customer service ever!! Do not use for phone insurance!!

So, my phone was stolen after months of paying for insurance EVERY MONTH. I called to make a claim and my claim was somehow denied. Assurant CLAIMED I was not cover by insurance however my phone company, T-Mobile, has corroborated me and stated I did pay for and should be cover by insurance. They completely lied and said my phone has not been active since September. It is now November. I have proof that my phone was used up until it was stolen. T-Mobile records reflect that my phone was very much active. They are lying about the records they have to get out of honoring Insurance. I would suggest insuring with Apple Care as this company is illegitimate.

When I filed the claim for my daughter's phone the 1st time they said we didn't have insurance on her phone. 2nd time I filed they said it was stolen. 3rd time I filed they everything we through because we have to upload a copy of ID which I did was not told it had to be the account holder's. 4th time I filed with the account holder's ID and it went through. I filed the claim on 11/8/22 and have called them again on 11/15/22 and still getting the same run around saying that it is still in review and it will be another 24 hours before we know anything.

My son lost his iPhone, and initially, the claim went well with a replacement device shipped being a much older model than we had purchased. After several hours of contesting the device, they are now refusing to provide any sort of replacement- ultimately hanging up on the T-Mobile manager that was trying to assist us. Do yourself a favor, look up the lawsuits against them, and skip this overpriced coverage!

I was very happy with my services that I received and I would recommend to all my friend and family. The people that waited on me and my family were very helpful in answering any questions that we had and they were very polite to us.

Never had a negative feedback when making a claim with this company. They were thoughtful, patient and knowledgeable. I purchase multiple warranties through them and they never try to manipulate me in any way. Always gave me the best service.

Thanks to Assurant, I file my claim for my cell phone and received it in the mail 2 days later which was fast! The only part that I had a little problem with was the SIM card was not included with my replacement phone therefore I couldn't use it. I still had to contact my carrier to ask that a new sim card be mailed to me.

100% satisfied with the ease of service to replace my damaged phone. The process was easy to follow and my replacement was shipped without any problems. I would recommend their service to anyone. I'm glad I have this on all my phones.

The new device was shipped immediately. It felt like I was still finalizing the claim when the notice that the new was shipping popped up. It was very easy to file the claim. This is the first time we've had to use Assurant, but it's well worth the cost.

My phone was stolen on a Monday evening. I contacted Assurant on Tuesday and filed a claim on Thursday. I had a replacement in my hand with my original phone # programmed. I could not be happier with the service I received. I will never be without insurance on any of my phones.

Easy to claim, excellent customer service, pay the deductible and take two days to have the new phone back. Came with the instructions how to set up, very well packing, the phone, very satisfied. I would recommend. No need to send old phone back, because was stolen.

When I discovered I would need to use my insurance to make a claim I thought it would be a long process, but it was easy to do an online claim with Assurant. My new phone arrived within two business days with instructions for the old and new phone. Great service.

The process of getting a replacement phone for a damaged one went very smoothly. The instructions were clear and the new phone came very quickly. An envelope was provided to send the damaged phone in to Assurant. Everything went very well.

My phone was stolen recently and the experience with Assurant was quick and easy. It would have been better if shipping happened on the weekend as it meant for a longer wait for my replacement device than if something had happened throughout the week. The delivery date/time was also not immediately clear.