Assurant Phone Insurance Reviews

The claims process was not difficult at all, processing time unbeatable. Effort was made to address our concern with the replacement immediately. Only issue was not within the power of Assurant to fulfill. Our particular phone was newer than the replacement. No newer models available even with our telephone carrier.

Went through insurance for a cracked and a dysfunctional phone. Had the replacement within 36 hours and had the ability to ship the phone right back without any hassle. Highly recommend this service to anyone with a phone.

I was sent a Revvl v plus 5G phone as a replacement that was factory damaged, so I had to send it back in. I was actually sent back a Revvl 4 plus. Very dissatisfied. I would expect the same replacement phone I received to the one I sent in.

The process by phone was quick and easy. My phone arrived within a couple days. I would have given 5 star however I lost a lot of contacts and it took some additional work to gain photo access. Otherwise I was well taken care of.

When I called to report the claim I was told I would receive a new tablet in the box. My package came and I received a refurbished one. I was missing the S pen with Bluetooth that comes with the tablet. I called T Mobile and was put thru to Assurant. The agent was nonchalant and rude. I asked for a manager. The manager gave me the same treatment. Instead of listening I was cut off and ignored. It seemed he preferred to argue with me. My contention was that I was supposed to receive a new device but at least that if I didn't I should have been made whole with the S pen. The manager wavered back and forth telling me my device was not refurbished and was new, but then it wasn't new, but then he didn't know to finally it was refurbished.

It was easy and no regrets. I had written my address wrong on the claim and the options to fix it weren't the right one for me and so if I picked one of those it would give me a notice saying that by changing the address it would take longer to arrive and so I decided to try the chat for help and got someone in seconds and they fixed it for me and submitted it as well. I didn't have to do anything. It was done within a minute and I received my replacement the next day. It was not the same model but a better version. I don't regret paying for the insurance.

A replacement phone was sent to me that was defective. The phone kept turning on and off by itself. Had to purchase another phone and lost my $99 deductible that I paid for the defective replacement phone.

I was very pleased with the efficiency and speed of my claim. Everyone I dealt with was professional and willing to help me with this process. I am very pleased with everything that was done for me in replacing the stolen phone. Thanks to everyone who was involved.

No hassle or struggle! It was a quickly shipped replacement and accurate device. I did have some activation troubles, as my phone wouldn’t allow me to select to send texts from my phone number, but I blame the provider. It worked as soon as I walked in the store. Quite weird if you ask me!

Hi, I filed a claim due to having a cracked screen on my Samsung Galaxy h8. I received the replacement a little less than 2 weeks ago. The replacement phone overheats and the battery drains quickly even when I'm not using it. Here's my issue. I was at a T Mobile store for a different reason when I told the CSR my problems with my replacement phone. I was told to contact Assurant so I did and the chat representative Danny told me I needed to take my phone to a T Mobile location.

It was easy to claim online, it was mailed and I received it very quickly. I was very happy with the service as well as the product. I will most definitely continue my service with this company, and keep the insurance.

My claim was fast and very satisfied with everything. I will definitely recommended to family and friends. Love this service. Very fast and convenient. Can't complain. I would definitely have this type of insurance. You never know when accident can happen. Is worthy.

Phone number it's working saying emergency calls. I went to an outside vendor. They were supposed to set up my phone but didn't. Now I just have a phone that's not working. Phone I done had for a week in a half. I really need this phone.

Good service, I am a satisfied customer, the delivery of my phone was fast and the return of the damaged equipment was very easy, thank you for being efficient in your service, you are a 5-star company.

Replacement phone arrived, it was almost impossible to remove the sim card tray, I continued to try until the little handle on the sim card try came off the tray. I called Assurant and was told to send the device back and they would send a new one as long as I paid the $60 deductible again. I should not have to pay another deductible for a phone that was defective in the first place. Poor poor poor customer service.

The printed directions looked like they were copied in someone's home office - pretty blurry and difficult to read. Also, the directions were simple but could have been listed in a better order: transfer data, get the new phone connected, and then ship the old phone out. Also, I was able to get everything handled easily, but to tailor the paperwork to the phone would make things easier. E.g. send Apple product paperwork for Apple replacements and Android paperwork for Android replacements.

Great service. I received my replacement and the customer service was great, as a customer T- Mobile has been good to me. I appreciate the help, I have been a customer for almost 9 years and every time I need help T-Mobile is there, thanks for the good work.

Great experience...Not fun having to replace a phone...But process went timely, smoothly and accurately. Because I was traveling, I had the phone shipped to the nearest T-Mobile location...The store called me when it arrived.

Your system defaults my address to an incorrect address without notification and no way to correct it. I didn't know till it was too late and out for shipment. You do not allow for it to be corrected through UPS. Had to return the shipment without resolution.

Still awaiting an email to send a picture of my ID. Claim shows denied. Sent my granddaughter a broken phone, said they would send another then didn't. We keep being told that the issue is being fixed but it hasn't been still

Extremely dissatisfied with customer service as there was a delay with me receiving my replacement phone because it was reported the change of address request was not confirmed. However when I called they were able to confirm the shipping address so why my phone was not shipped and calls the delay I never understood.

Updated on 10/2/2021: My device was damage and I called Assurant to get a new phone sent out to me. I was told that many time that someone would reach out to me and never did. I was told to go to a local store that a manager from Assurant called to get a new phone since my phone was delayed in Memphis, Tn. Today I have been on hold for 2 hours going back and forth with very unprofessional staff that hung up on me and a T Mobile expert. I recommend t mobile find a new insurance company to use for better service to their customers. I've lost clients and now have lost my job due to not having my phone and I'm a single mother that's been without a phone for almost a month. This is bad business.

The experience was seamless. The phone was delivered in acceptable turnaround time. Also, the fact that the return window gave us opportunity to repackage the damaged phone and send back on the provided package. I also got something in the mail detailing benefits that could cover additional handsets. Thank you.

Efficient, hassle free! Had to have my phone to get back on the right track. Thank you God for a little tiny bit of help. Made a very poor choice to dump money into an iphone at tmobile after my phone was destroyed and remembered why tmobile was just as terrible and overpriced as it was ten years ago!

1. Apple iPhone Pro Max, phone # ** suffered screen damage and was insured. We called T-Mobile late May 2021 to inform of damage and they gave us a number to call Assurant. 2. We called, got a claim number, **, paid $99 for the replacement and received an email saying the replacement phone and the envelope and prepaid label to return damaged phone was on the way. 3. We received the new phone and went to the post office with the damaged phone inside the envelope and shipping label. The picture of the post office receipt has all the info, including that the package weighted 8.80 oz. It was shipped June 2nd 2021, tracking number **.

Excellent service when we call regarding this claim, very fast service. The new item receive 3 days later without any delays and the customer service know very well. I recommend use this merchandise always.

I received my new phone a week ago and noticed there's something rattling inside the phone. The phone works, but has a constant rattle behind the rear camera and the camera has trouble focusing sometimes.

Had a cracked screen on my Galaxy S20 Ultra, I wanted to replace it with a claim so I could use it toward a trade in. Was rather surprised to see an S21 Ultra in the box, didn't feel the need to trade it in anymore. Definitely happy with Assurant upgrading me for a fraction of what I would've still had to pay for a new one.

First of all I initially stated I lost my phone but I end up finding it and it was damaged so I called to see if I could get the difference I paid for my deductible back. I was told NO. The rep I spoke with was nasty and rude. Then I was sent a email on a Saturday saying my phone was shipped but later told I wouldn't get it until Tuesday because you all don't ship on weekends, well if that is true then a customer should NEVER get a email stating a label was created and package was shipped. Second of all I never got the phone I initially had which was the Samsung Galaxy A21 instead I received the A716 both times. I filed a claim in July. September I don't know if this model is a upgrade or downgrade. I returned my damaged phone which I at first thought was lost/stolen.

Damaged phone. Needed to file claim. Went to T Mobile location. They gave me claim form. "Call or go online," he tells me. So went online and filed claim. It was so quick! Phone received within a couple days. Set up new phone. All so easy. Mailed damaged phone back. That was easy too!

I forgot the agent's name that helped me but she was extremely helpful and answered all of my questions accordingly. I wish I knew her name. She was fast and very nice. I wish more agents were like her.

Hello, I've unfortunately gone through about 3 now and this phone I last received stays lit up from time to time with only the back button available and you can't even touch it when it does go into this mode of almost sleep. I'd like to try another refurbished one if that's what this was because of this one being faulty.

The phone was supposed to be overnighter, it wasn't. I was told it would come with a charger, it didn't. There were no instructions on how to install the Sim card. There was no tool to open the Sim card holder. Just a phone in a box. I paid $249.00 for this and couldn't get it working. Terrible. Not to mention how much I pay monthly.

Fast and easy, everything arrived in working order, no issues returning, old phone was easy too. Will continue to have insurance, communication was fast, process of filling the claim was really easy. Thanks for superior service.

I was very pleased with their service in this instant, and have been for many years. The process is always very simple and very quick. Time is of the essence when it comes to our phones these days, and I appreciate their speed.

The customer service was great. All my question were answered and I was walked through the process to complete my claim online. However the replacement phone started acting up a few days after activating it.

The good thing was I received my phone the next day. The bad thing is the phone does not seem new and also makes this crackling horrible noise. Whether I push a button, whether it's a notification, whether someone calls, whether I even hit the microphone it goes and makes this crackling horrible noise. Not happy with used phone.

Waited about a month to get a lost/stolen returned phone unblocked from its security freeze. Kept getting the same answer: "We have put in the work order. Your phone should work again in 3-5 business days." Worthless. Assurant reps just kept following the same script without bothering to find out what was not working. It took an hour for T-mobile tech support to unblock the phone.

I cracked my phone screen and was able to file my claim pretty quickly and easily. Received my replacement within a couple of days. Customer service was very professional and patient. Would recommend to friends. Thank you.

When cleaning products were spilled on our cell phone ruining the screen.. The insurance claim went smoothly and phone was received in a timely manner. Your assistance is greatly appreciated. Hopefully your services will not be needed in the future..

Had a really Good experience. Claim was proceeds with no problems. Customer service was excellent would recommend having Assurant as protection for your phone to my friends. Phone arrived when it was supposed to.

I notified your company that I never received my replacement phone and then you tell me I have to wait 10-14 days for an investigation. Absolutely ridiculous. Why do I pay insurance? To be without a phone? And the cavalier response I received from your agent. Truly disgusted and disappointed

Good experience except for deductible pay for ins on disability then have to come up with 174 to get phone so a 61 year old lady can contact family. Along with phone lost all contact and pictures. My husband died 4 years ago. Lost all my pictures of him. Have not been able to access cloud storage because it tells me to retrieve text off stolen Iphone

Following my payment on 9/16/21 and payment of $50 deductible, I was told that the phone would arrive overnight. When that didn't happen, I called Assurant and complained and the phone didn't arrive until 9/21/21, citing Fulfilled by CWork Solutions LLP- 625 Willow Springs Lane, York Pa. Needless to say the length of time it took for delivery was just unacceptable and for that I'm very dissatisfied!

I called to inform that my phone was broken and that my earbud had broke off in the phone and could not hear when speaking. I had to use the speaker. The representative overnighted a replacement phone for me which I highly appreciate. Thank you for your quick service. The representative was so informative and respectful and professional.

It’s been over a week and I have not received anything yet I ordered my phone on 9/16/21. I have checked ups and it’s been here near my location for almost a week what’s the deal. My wife orders things everyday and it comes in 2 days shipping is not that bad anymore. What’s the deal?

Agent were not sound with client updated information regarding insurance and claim. And they provide different time different excuses not to approve my claim. Last 10 days I spend almost 12 hours to talk with Assurant agent and Tmobile customer care. The agent are not updated with client info and gave wrong information for not approve the claim. Lastly when I told them that they are misleading my claim and I will take legal action against this issue. Then one of senior member called me and under his leadership my claim has been approve. At the end I got my Iphone 12 Pro Max few days ago. Though I have faced serious non cooperation but I am embrace my thanks to Tmobile agent who cooperate with me and approve my claim. Regards Farzana **.

First I apologize to the rep who handled my claim. This was a stressful and frustrating process and he stayed respectful the whole time. All he did was help and I was so rude but he did do a great job.

The backside of my 11month old Galaxy 10 was cracked. I filed a claim in early August - I provided a credit card # when I filed the claim for the deductible - as instructed. The replacement phone arrived in late Sept (1.5mos later). The phone that arrived was a Galaxy 20fe - which was fine. The activation instructions shipped along with the phone were for a Galaxy 10se? (not a Galaxy 20, which actually has less buttons/controls on it). The only other item sent to me were detailed instructions in English/Spanish on de-activating an I-Phone(?). The actual Assurant phone reps I spoke to during the 45 day claim process were lovely people - and I told them so. The follow-up was a disappointment. The phone also arrived at my house one day later than the FedEx tracker promised.

The phone does not charge properly. You have to wiggle the cable until it catches. Sometimes I have to try several cables to get the phone to charge. I would like for a new replacement to be sent to me.

Super fast and easy, even without the express shipping, I was surprised how fast it showed up. Easy to start up and use, easier to send broken one back. All in all was great work on their end. Wasn't phoneless for too long and I'm sure if anyone else would to share it'll be same response.

The shipping was a little delayed. The devices usually come with chargers to go with the phone this one didn't. The phone was great and transferring things were luckily smooth. Shipping back was confusing. I was not sure if I was suppose to use box or bag. I used the bag hoping it would get there. I did get confirm.

My claim was handled quickly and the new phone arrived the next day. It was easy to program once I moved the original SIM Card to the new phone. It looked exactly like my original phone and it worked perfectly!

I received fast and easy replacement for my damaged phone. Customer service very helpful in covering in full detail the return policy. Received phone call to confirm return so I would not incur an unrecovered equipment fee.

My device was never delivered to me. I've called several times, (FedEx as well) been placed on hold for the longest, was promised a call back and they never called and I still don't have my phone. I paid for my phone and I want it.

I have dealt with Assurant for the second time now in the last 2 years. Dealing with a broken phone is very frustrating but Assurant makes it easy and nearly seamless. Once you fill out the simple paperwork and send in the deductible they send you your new phone in 24 hours which is reassuring when our phones nowadays are very essential to our day to day tasks.

Very quick, responsive and professional! Had some issues with the website but was helped by both T-mobile and Assurant agents. It seems a little easier w/ the overnight shipment and to meet the deadline of returning the broken iPad w/ ease.

Friendly professional telephone service, quick turn around, easy to order, easy to receive, easy to return the damaged phone. Easy online forms, and great follow ups via email. Awesome service I would recommend anyone to use!

The process of filing the claim and the response time are both excellent; however, the co-pay charged is much higher than the amount T-Mobile told me it will cost. T-Mobile told me it would cost $100, but Assurant charged over $200, which I think is very high considering that the phone replaced is an I-Phone X. Thank you.

I received my new phone. However I hated I had to pay another $100.00 after just paying $100.00 to replace the phone. It's all a money scam at the end of the day and sadly we all are the mine on the wheel.

Fast and accurate. Fees were reasonable within my budget. Phone looked even though it is refurbished. Next time replace phones should be brand new and not refurbished. Replacement phone should cover phone cases.

Assurant was quick and effective in replacing my damaged device. I appreciate their hard work and swiftness. I received a replacement in 2 days and was given everything to return, the damaged device and everything went smoothly.

Very easy to navigate website to submit my claim. My claim was processed immediately and replacement phone shipped and received in 2 days. I was very pleased with the efficiency of the whole process. Highly recommend.

My phone was stolen and it sure and replaced it with a new phone within 48 hours, thank you very much for handling it so quickly. The whole process was very user-friendly and the people were very nice. Thank you again.

Try calling. 1st rep couldn't help me. The second rep could not find the phone. Told me to wait Two days. They would get back with me. No response today and that was on Tuesday Sept 21st. Today is the 24th. Still have not heard nothing from them.

I received my phone replacement within two days, and it was easy to file the claim. The menu for starting up the claim was easy to follow and then I finished my claim through customer support and online. Overall my experience with Assurant was great, would strongly recommend it. If I could extend this same service I would.

Once I called the Assurant company they collected the data and the phone arrived the next day by Fedex. T mobile, the carrier was little help. They sent us to various stores that didn't have the phone in stock. They never sent the link to complete the claim.

I called and waited 45min for a representative to get on the phone. Explained my issue. She said she placed a claim for me. Said she sent me an email to finish my claim. Never got the email. Had to call back and wait another 45min to talk to a rep. The person I spoke to the 2nd time explained to me a claim was never filed for me. Horrible service. The 2nd person was good but after the 1st person I was already upset.

I dropped my phone on the driveway and left pieces of it on the pavement. I remembered I had insurance and immediately filed a claim. It was easy and 2 days later I received a replacement. Like clockwork, I’m back in the game. Thanks!

I had a great experience with them. They were accurate. They shipped in a timely matter and I give them 5 star on your customer service. I would recommend them to one of my family members and friends. A very reliable insurance corporate.

Clear information. Good customer service. Given you detailed information on Assurant services. Instructions on returning your cellphone and a tracking number to follow your phone. I would recommend Assurant to my friends.

Phone ordered 9/7- to date not received! Lies after lies. Spoke to supervisor yesterday - 9/23. She said phone would be sent today and FedEx said, "No. It’s still not in transit." Filed a lost claim w them!!!! Horrible service- the worst.

Replacement phone came and I sent back broken phone to company. The new phone is nice. Took a little time to get used to. The new phone it was an upgrade from what I had. A little was more difficult to comprehend.

Delivery was fast. Customer service was great and thank you for your service. I would recommend a friend to make sure they have insurance for their insurance on their phones or cars or whatever it may be.

All went well after. But had one issue...Have been paying my premium for the phone every month..But when I started the claim had to go through loops. Was told they had to verify the device with TMobile. I thinks they should know on what phone they were collecting the premium....

Paperwork was straightforward and clear. Process went very fast. Got phone within a couple of days. Transfer of data was smooth. Thanks for your help and assistance in this process of replacing my cell.

Turned a stressful situation to a positive in the fastest time as possible. Online claim made the process less stressful being that I had NO PHONE - The process was less than 48 hours, considering it was late in the evening when I lost my phone. Thank you!

Process was very easy, answered a few questions and submitted a claim. Replacement phone arrived within a few days, brought it to the local vendor for activation.. Prepaid postage to return broken device was great. I would highly recommend to others.

My representative was pleasant, clear, informed & accurate in her questions and response. I truly appreciate her working with me because the T-Mobile reps have repeatedly let me down with inaccurate information that has cost me a lot of time & money.

My only real problem was all of the time that I spent on hold trying to get a phone after mine was stolen in two and a half days I probably spent close to 4 hours on hold between T-Mobile and Assurant. Once I did talk to somebody that people were always nice on both sides but it is quite hellish waiting all that time on hold.

Fast friendly service. My phone was broken and I needed to get it out and a new one right away. I was very very very very pleased with Assurant. They were fast and friendly. I appreciate it very very much.

It took me from September 11 until September 23 to actually get anything done correctly. The first order that I put through it turned off the wrong phone and turn my phone off instead of my son's phone that was stolen. It took 3 to 4 days to get the phone back and then it took two or three days for them to send my phone out. Everything that I did it would take 24 hours. I know there's a process that would allow an override of that 24 hours but I was not there at all times.

My experience was very good. Filing my claim was easy and my replacement came next day. The replacement was the same phone I had and it was easy setup. I just put my Sim in and that was that. I'm happy with the service I received. Thank you!!!!!

They were completely understanding. They were quick in getting back to me. Quick delivery. Overall perfect place to do business with. I could not be happier. Thank you for your time and effort and I look forward to doing business with you again.

When I call the customer service I was answered by a representative name Jonathan, I was asking him about how long I can get my new phone when I pay my deductibles and he helps me what to do in a computer to file my claim. He is so helpful I can feel that he really know what he's doing.

The biggest problem is that Assurant had placed limitations on where my phone could be delivered. Assurant needs to ALLOW for consumers to PICK UP phones FROM the UPS STORE ALSO. I have had packages thefts from my front porch and I do not own a business for delivery either.

It took a while but once I got all my information it was easy peasy. An employee at my local MetroPCS helped me out a lot. Also the last employee I spoke with on the phone was a major help. Thank you.

They tell me my phone is on backorder and that there is nothing they can do but when you read them the policy and say you're getting your attorney then they can help you. Then your phone is in stock and when I get the phone yeah it's the same model but it was the wrong color. I hope I never have to go though you guys again.

Excellent service. Went to a local T-Mobile store to check on how to replace lost phone. They pulled up my information and saw I had this insurance and give me my options as to file a claim or to purchase another phone. To the insurance plan paid the deductible. The new phone was overnighted to my mailbox the next day and was waiting for me upon arrival. Excellent service from both parties involved. Hopefully I won’t lose it again.

To much red tape to make a insurance claim and unnecessary time talking with too many representatives about the same issue. Once approved after two weeks they downgraded the replacement. Had to go through this process again to resolve this issue.

I received the phone within a reasonable timeframe. The service for this transaction went very well. The replaced phone is working well so far. Thank you for your service and professional customer service.

I never received the phone. I am waiting for an investigation. I am so disappointed. We waited at window for the 2 hours it was to be delivered but it didn't come. I WANT MY PHONE THAT I ALREADY PAID FOR.2

After contacting you and being told that my replacement phone would arrive in a couple of days, I was on the lookout for it. However, almost a week passed and I still did not have my replacement. I called again on a Sunday evening. That rep told me she could take care of it (and she did), but my question is why did the first call not result in getting the replacement to me? What would have happened had I not called back?

I submitted a claim for a lost phone (which was so easy to do). Two days later the phone was found and I was able to easily cancel my claim and get reimbursed upon returning the replacement phone (unopened of course). Thank you for making it an easy process. And the claim representatives on the phone were great too!

My Samsung S21+ had a shattered screen and replacement, was quick and easy. No additional information was required, Very satisfied with this insurance. I highly recommend for others to take advantage of insuring your phones. Avoid the headaches and unwanted results from other sources. I always make it a point to get Assurant insurance as insurance for all my electronics.

It was raining when I dropped and busted my screen on my phone. The insurance company was prompt and sent me a new one right away. This is the first time I ever got insurance on my phone. It's adorable. Congratulations for doing your job.

Upon receiving the replacement phone that I paid the deductible for, it overheated and screen went black when plugged in. Had to send it back and still haven’t heard anything about a replacement for my replacement. Very unsatisfactory service.

We sent our daughter's phone in to get a cracked screen repaired, it was a Samsung s7. They did not inform us if the phone could not be fixed and just sent an s10. We would of preferred to have the original phone back with a new screen.

Replacement phone should have been here 1 week ago. Still nothing. FedEx has lost phone. Assurant won't do anything about it. Even the TMobile rep on the phone with me and Assurant two days ago was blown away by Assurant's lack of consideration. Ridiculous.

It went like clockwork! I received my device a day or two and all went well! I don't have much more to say! After the information was received I was told I would get the device n 3 days, however, I received my new phone earlier than was previously stated! Thanks

We called our lost phone in. It was taken care of fast, no problems and no hassle like a few years ago. I live in Portland, TX but my daughter lives in San Antonio, TX. Phone was delivered to her. Saved me a trip. Thank you.

I broke the screen on my phone and was sent a refurbished phone. I had trouble with it from the moment they sent it to me. It didn't come with a tool to get the sim card out. I called the phone company and they told me to use an earring. After I put my sim card in, I got an error message that there was no sim card. I called phone company for three days trying to remedy the situation. By the time all the techs were done trying to fix the phone, it was completely inoperable. I have a family and two jobs.. It was very inconvenient to not be able to communicate. I didn't have a working phone for a week..

I had a claim on two phone and when received them one was broken and the other one the speaker doesn't work. So they said I had to pay another 50 dollar deductible. Not happy with my experience with the service at all.

My phone wasn't delivered next day air like Assurant said it would. Instead I had to wait a week and when I called customer service the only thing they could say or do is that it was on UPS's hands. When I called UPS they said that Assurant hadn't sent the necessary documents for them to ship. Horrible customer service!

My experience was quick and easy. The process was good all around. Everyone I spoke to was pleasant and very knowledgeable on the issue at hand. I will definitely recommend Assurant to anyone who needs their services.

I'm very satisfied with my replacement tablet. The process and service was excellent also. The speedy delivery was worth the amount of my deductible. I recommend T-Mobile to all my family and friends. 16 years going strong.

Normally I have a 5 star experience however this time not so much. I at no point was informed I wasn't being provided with the device I had. I was sent a device that isn't even the same brand and honestly don't feel it's the same quality. They claimed it to be an upgrade but I don't find it to be better than my LG Stylo 6. I'm not happy about the phone received but was told that is what I have now. I feel I should've been given options to research and choose the best fit for me since I wasn't being provided with the same device I know and loved

Everything was handled smoothly and quickly. I received my new phone in 24 hours and returning the busted phone was simple. It was definitely worth purchasing insurance. I will continue to buy phone insurance through Assurant.

A representative called me with the assurance that the website will be updated.

We chose to receive a replacement model for model instead of the upgrade option. Expected new phone. The replacement was covered in some caked on dried food matter and obvious well used. Didn't take a pic as I am so upset..

The Customer Service representative was very helpful and courteous. I received my replacement device very quickly. Receiving the update emails was very helpful for tracking the process. Overall, very satisfied with the service.

Was sent to the wrong address Sept 2nd 1:07pm Tuesday by UPS driver. My address is ** Tohajiilee NM 87026... tried to do a claim with UPS but wouldn't take my password. No one would talk to me or help me from UPS and T-Mobile representatives... I really need my new replacement phone I already paid for.

I was happy with how painless this was. My Samsung Galaxy 10+ phone stopped charging when I plugged it in. I called T-Mobile up and since my phone was insured they sent me to Assurant. They will fix or replace the phone. They sent me a refurbished one. It physically looks great. So far it seems to work as well as the other one. I have had this replacement for a couple weeks now and it seems fine. The battery may be an issue since it doesn't seem to hold a charge very well. I am monitoring it. The first trade out went well. If I need to replace this one and it becomes difficult I will update this. If all their dealings with me are this easy then I will be very happy. Good job guys!

I thought the process was relatively easy to follow. It was quick, and through e-mail and text I was informed that it was approved, and when it was on its way AND when it was scheduled to arrive. It also sent me an e-mail confirming it had arrived. Overall, I thought the process was easy, and quick. I give you guys an A on the service and follow through.

Thank you for replacing my iPhone 11. I had replaced my 7 with an 11 only recently and then the apps started acting funny and then I couldn't use it all. My husband always makes sure we have the insurance - and it was much easier than I could have imagined! Although I would have much rather preferred to do the claim over the phone when I called because who can do anything with a toddler on your feet? (I ended up doing it late at night.) You sent me the link via email and I completed the claim. Easy peasy.

The phone I received to replace my broken one was defective.. The volume of the audio on phone calls was too low and could not be changed (I talked to several different people to try to resolve this). However all the people I spoke to were very nice and helpful. I have returned the defective phone. I'd say quality control needs to be tightened a little.

My wife’s iPhone 11 Pro had to be replaced - so we went through Assurant via our Cell carrier. Long story short - Assurant sent the incorrect phone as a replacement. We noticed this as soon as we opened the box, so the new phone is unaltered, etc. Looking to talk with a representative about their obligations to the contract. 2 stars for now since my wife has to wait even longer and does need her phone for business - this should be taken as an opportunity for customer service. Thank you.

I Cracked the back of my iPhone 11 and got a replacement. I love that the phone came on a timely manner with no scruffs or scratches to the phone. However, setting up the phone was well and came just how I expected it to come.

Our phone was cracked when we received it. We paid $140 which was more expensive than the $100 they told us it would cost for a replacement. For this price it should not be cracked!!! Other than getting a bad phone the shipping was fast. I’ve gone through you guys before without issues but this time was.

Filled insurance form online and my claim was approved right away. Received replacement form within three days (including weekend days). Mailed defective phone in the handy postage paid return envelope. Very efficient and cost-effective system overall. Very pleased.

We had to submit several claims because ONE number in the EMEI was incorrect on their end and did not match on T-Mobile's? which the information came from. When that got fixed they denied the claim again with this isn't the phone... Filed another claim and sent in purchase information and again was denied as this was not covered at time of incident. Finally after 3 conference calls with T-mobile and Assurant and 4 claims this was finally taken care of, not to mention the re-opening of claims. The Service on the Assurant side of things was horrible, they don't help you. They would not work with us. We had to go through T-mobile Customer Care and do conference calls to get this to go through. This Insurance is a joke for what you pay for.

When I spoke to you guys I expressed how urgent it was for me to get my phone ship as quick as possible because it's my work phone. Till now I still don't have an update of when I will receive my phone and I leave on a business trip Thursday. Definitely not using your service anymore.

Completed order online quickly. The order was not verified very quickly, called, got an operator, the order was verified and approved immediately. I'm not sure how much longer I would have had to wait if I didn't call. I believe I waited about a week and a half.

It was easy and quick. I had no issues. Everything I needed was done without having to leave my home. I would recommend getting this insurance on mobile equipment. I am very satisfied with the service.

Assurant's customer service overall I would rate a 6.5/7 out of 10. I noticed that I had to jump through several phone call loop holes to get the proper rep, and on top of that the first representative didn't take the proper information which delayed my ship out time. I also was a bit annoyed and aggravated that the new refurbished device they sent me, actually had the same problem that my returned phone had. The screen would not slide. I'm guessing Apple's iPhone XS are having that same issue but it was just annoying.

Awesome good. Get my phone the next day. Am really impressed with the way I got my phone. And the site was quick and fast. I think it better to use the site than using the phone call. I really love it. Thanks.

The customer service was perfect. Thank you for a quick and effective response and helping resolve my issue without any headaches.. My phone was replaced immediately; helping me stay connected with work, friends, and family. Everything that is not only essential to me but IMPORTANT! Thank you.

Excellent customer service and speedy shipping/delivery of product. Highly recommended insurers. Thank you for your top notch service! This is the second usage of your company and have not been disappointed.

I received a used cell phone. I could not pull up my email without a verification code. I could not get that my email was not working on my cell phone. Also the cell phone # I received in August 2019 was used. I have been getting calls from American Express. I called them yesterday. I told them I am not the person they are calling, The agent that I talked to said he would clear this up and I would not be getting any more calls. If I would have gotten a new phone that I asked for I would not had to replace it with a new one. Also If I did not return it by 9/20/21 there may be a charge up to 1500.00 which is not right, I did not receive the cell phone until 9/15, 2021 at 5:30 pm. I waited all day Monday and no phone received. It is FedEx's fault I did not receive the phone when I was suppose to. I should not be charged if I don't return it. Augusta has had some rain. I have been a customer to Comcast since 1974.

I cracked the screen on my phone. When I received the replacement phone, it was defective. I called to explain the situation to the representative, who was very helpful. I had to keep my phone with the cracked screen, send back the new phone that was defective, and waited for the 2nd replacement to arrive, which arrived a day later. I am very impressed with how fast the phone came and how helpful the representative was. She listened attentively as I explained the situation and figured out how I should proceed. Well worth having the insurance.

I submitted claim on Saturday Sept 11th. By Wednesday the 15th I had the replacement phone. It was super easy to submit the claim online, answer all the questions needed and pay deductible. Mailing back the old phone was super easy as well, thanks to the provided envelope

Is this some kinda of a joke? You sent me 2 used phones that didn't work right. I told them each time I WANTED A BRAND NEW PHONE. They Sent A 3rd Phone That Is Used And Drops Calls. I Want A Brand New Phone To Replace This Phone. I Don't Want Somebody's Used Phone.

Had insurance on my Galaxy active s8 for over 3 years, great phone. When I finally destroyed phone I filed claim to replace paying the $99 deductible, and received and inferior phone, galaxy note9. I was on vacation and has phone delivered to island (great you delivered to alternate location), could not get screen protector or case. I kept in a dish towel and phone still broke in half in two days. I realized that the s8 active was still in production, so ordered one from Amazon for under $200. (I know you say will send same phone or similar, but phone is still in production). Why did I pay years of insurance and then the deductible, when all I had to do was reorder one for cheaper. I have canceled my phone insurance and other lines on my account. I feel I was taken, lesson learned. Steve.

It was difficult setting my phone. Transferring fr0m a RIVVAL to a Samsung Galaxy is somewhat confusing. Trying to restore my apps. Have so many apps. Wondering which is the same or comparable.

Used online website to replace phone but was very smooth and user friendly. Was easy to check back in and follow up with the entire time, knew exactly why was happening and that made the entire issue easy and transparent and would recommend to anyone.

Great Service. Very helpful and extremely patient with me, was able to answer all my concerns and questions. Was very appreciated of my 20 year of service. They talked me carefully since I was upset about my the lost of my cell phone.

Polite and understanding. Had a phone within a week. I would recommend your company anytime. Thank you. Hopefully he takes better care of his phone. I had to call the help center to get the new one to work and they were very helpful with that also.

Returned damaged phone back within ten days and keep getting letters about Assurant not receiving damaged phone and wanting to bill me. When I have called twice, have been told by Jose and Marcus, that phone did arrive at warehouse but hasn't been "processed".

When I added the insurance for my phone I was told that all I had to do was bring my phone to any tmobile and it would be taken care of in store. I went to tmobile and the representative explained to me that the policy has changed. I now have to call Assurant, pay a deductible of 30-60 dollars, and I would be sent to an authorized repair store to get it fixed. So I called Assurant and was told that the only option was to pay a deductible of $100, and I would receive a refurbished phone instead. After speaking with a couple different reps I decided to see what condition of these refurbished phones would be. I paid the deductible and received a scratched up piece of garbage. There were noticeable scratches all over the back and one very noticeable scratch on the screen that they tried to cover up with a very cheap screen protector. Other than the tiny half inch crack in the corner of my screen, my phone is in perfect condition.

I attempted to file a claim on 09/04 and it showed that my claim was approved and my bank billed for the $99 deductible. But I never received a claim number or any other notification. When I tried to track my claim on 09/07 a new claim was started. I spoke to a CS rep who assured me that I would not be billed a second time and if for some reason I was getting a refund would be quick and simple. I was indeed billed a second time on 09/10 and have spent the last week and a half getting the run around from nearly every rep I have spoken to regarding my refund. I have uploaded 7 documents with evidence but only 4 show up in the system. I was told my docs would be reviewed in 24 hours and it has been over 5 days with no communication from Assurant. Overall Assurant has been a terrible company with a very low amount of reps who are willing to try and help.

After making the claim never I was advise that didn’t have the phone storage. My is 512 and I got 64 gb black which also never was advised that I wouldn’t get same color iPhone. Very poor customer service. I’m returning item back and I would need my refund back, I’m cancelling insurance as well with my provider. Scam.

It took over a month to get a replacement. Had to submit my request several times. Sending my ID twice. Very upset! A lot of the problem was with T-Mobile. They had the insurance on the wrong phone number. Having two. This has been a very unpleasant experience.

Fairly simple process. Customer service transferred me to Assurant Care team member. I was asked several questions regarding incident (moisture in phone/ drop in water at beach). Claim was approved but took longer than I expected for replacement to be received. I returned old phone on 9/17/21 via USPS.

My phone had a crack on the front glass and I was sent to an authorized repair place to walk in and have them fix it. I paid my $99 deductible at that time. The technician explained to me that removing the front glass may crack the glass on the back of the phone and indeed it did. If that is the case and I had insurance, why didn't they just replace the back glass at the same time???? This makes no sense. I am very disappointed in the service.

My replacement phone experience was overall satisfactory but the only thing I didn't like was the fact that I was told that as long as I placed my order before 8pm EST I would receive the replacement within 24 hrs. However, I placed my order on a Friday at 10pm EST and didn't receive my order until Tuesday.

I run a business and need my phone badly. My phone broke on Friday and Assurant had a replacement phone for me by Monday afternoon. I was very pleased with the turn around time as well as how easy it was to make a claim.

I did not want to send my phone in and have a replacement. I was given a local company here in Henderson that did a great job. Was off of Gibson Road. Very happy with the service and was only without my phone for several hours.

Very quick and easy claims process. Was able to get my phone replaced, after accidentally cracking my screen, in a timely manner with pretty good directions on how to follow-through. I did utilize T-Mobile to help with ensuring my information was transferred to the new phone, as I'm not great with things like that.

My experience with Assurant was quick, to the point and received my product quickly. Very pleased and customer service personnel are very informative. My experience was handled by Assurant in a very professional way and appreciated very much.

They sent me a phone with a defective battery. I’m pretty sure it’s a refurbished phone. I have several problems with this knowing I have paid monthly for insurance and protection for 3 years. Not only I had to pay 100 for a replacement but the replacement they sent me is not a new phone. It keeps cutting off randomly without showing a dying battery.

Everyone was nice and friendly. Very informal on how to receive my replacement device. The agent was also helpful in going over the pricing. The wait was a little long to talk to a agent. The agent described everything I needed to do to receive my phone and how it will take.

My initial experience with them was great. Got my replacement right away, working fine, 10 days later got letter saying they didn't receive my old phone yet. Contacted them back with receipt of mailing from post office and received email response confirming they found my device and disregard future messages. Got more "We didn't get your phone" letters and disregarded them until they billed my account and bounced my checking account. Contacted them multiple times with T-mobile rep online and Assurant rep confirmed AGAIN that the phone was received PROMPTLY and a refund would be made. Several more such back and forths till one assurant rep said "Oh, we got the package according to the tracking data but it was the exact type of phone they were insuring for me but it had the wrong mei number so no refund".

I lost my business phone on a Saturday, reported it on Sunday and did not get my replacement until Friday. The worst part perhaps is they confirmed they had all the info needed, and yet would not tell me what the hold up was. A business phone needs to be replaced the next day - no exceptions. And not being given answers is inexplicable. I was told I should have a spare and that it just takes time to review the claim. That's ridiculous and just poor service!!

I had absolutely no issues regarding your insurance services when it came to returning a damaged phone. You mailed out the new one next day, I got it in 2 days and was able to set it up and get the old one mailed out next day. Everything went completely smooth.

Phone was lost on Thursday. Filled out paperwork online and was told it would be overnighted. We did not receive the new phone until Monday after 6p.m.. Not only that, but we are in York, the phone was sent from York To HBG where it sat until Monday morning. I contacted UPS and they said the code on the package is not for OVERNIGHT delivery. When I received the package there was a sheet of paper with the order, etc. and in BIG PRINT is showed OVERNIGHT. I was not happy. 4 days without a phone is unacceptable.

When I pay for an insurance so expensive I hope for the best service, this was not the case. I did my claim over 10 days ago already and still I haven't received my new phone. We all know how important is to have a phone in 2021. The insurance charges a monthly payment plus a huger deduction fee to give you a new phone and takes over 10 days to get you phone delivered, I don't get how this insurance work, very very disappointed.

I'm very bad about breaking phones. This is probably my 5th or 6th claim with Assurant, because my old job I worked at a UPS facility where there were conveyor belts about 4 stories high. I dropped 2 phones off that and Assurant replaced them both within 2 days. I've dropped other phones where I just got extremely unlucky with how they dropped, and Assurant replaced those as well!

I had a cracked broken iPhone. I received a phone that has more problems than the broken one I sent back. I have difficulty getting signals in the same areas that I used my phone daily. I am very disappointed. I cannot afford to spend an additional $100 for a new claim.

Very dissatisfied with my service through Assurant. I love my phone company T-Mobile but their insurance is not very well. They don't know how to send the link to your email. I asked three or four times. My claim was approved on on the 9th and then I did not have a phone still by the 15th. I still don't have a phone. I had to upgrade to get a phone. I was claiming three phones. We had a flood in our house and we set our phones on top of a shelf and the shelf was knocked over during the chaos and the phones were broken. Claim them. They were approved and then when I called or went to pay the deductible the last phone was was not approved. Don't know how this happened. I hope they get it straight.

Excellent service! The newer phone came to me very quickly. I returned the damaged phone asap, so I'll have to see how it goes after I receive my email or text letting me know that they received my old phone.

I was pleased on how quickly the phone arrived but it is an older device. It didn't come with a charger and the phone store doesn't carry it or a case to fit it anymore. I paid an additional 50$ for inconvenience. I will be dropping this service.

Great service. No complaints. The replacement phone was delivered the next day after completing the claim. Thank you for return label that made great returning the damaged phone so much easier. Thank you again for making this an easy process.

I got the device and it was the wrong sim card. It is too big and doesn't fit. I called back and I was told that I would be sent another sim card. I still have not received it. That was a week ago. I still have no phone.