Assurant Phone Insurance Reviews

I have been hung up on twice and transferred back to T mobile when I asked to speak to a supervisor. I've had insurance for my companies mobile devices and I will no longer continue with the service due to poor customer service.

Incorrect records with Assurant say we returned the replacement phone they sent us, not the damaged one. We would not be still trying to use a damaged phone that was not working and would have certainly noticed this. My carrier is now charging us for an extra phone...apparently the working one that was returned according to Assurant. The loop of incompetence with this place is incredibly frustrating.

Excellent and speedy service. Very professional and polite representative. I lost the envelope to return damaged phone. Where do I send it? Please send me the address so I can return the damaged phone we are being charged for.

There were no issues with having a replacement phone sent to us when the original phone failed. The coverage is a good thing to have in situations like these. I would recommend having this insurance for all cell phone or electronic devices that are purchased.

My fiancé I had her phone stolen, and I filed the theft with assistant. The replacement came in no time at all, and we barely skipped a beat. Thank you so much for your help, I will always insure my phones.

My phone broke and I went online and filled out the replacement form with Assurant Online and was quickly finished within minutes. Then within an hour, my new phone was mailed to me overnight. Great customer service!

I failed a claim they get my money and they don't even know or have my device information. They get my device information and still send me the wrong phone. Call and complain, was told they can't do anything unless I send the wrong device back.. Shipped the wrong phone back and they don't even bother to call or send the right one to me. Like I have their time.

Promised shipping in 24 hours and my device didn't ship for 48 hours. Promised delivery in 48 hours and didn't deliver for 72 hours. I called multiple times and explained I was leaving for vacation and needed my device in the quoted time and was multiple times either lied to or talked to people who didn't know how to answer my questions. 0/10 would not recommend.

Received the same model Lg stylo 5 as a replacement for my phone that just all of a sudden stopped working. I am very happy with the replacement. I didn't have to relearn anything. And most of my apps reappeared.

I was told by T-Mobile while filing claim my order would be for sure delivered the next day I placed the order. When I got the receipt it said a different date. I called to see if I could change address because I was out of town when I originally made the claim. They told me I couldn’t change the address even tho the phone hadn’t shipped. They said once the phone arrived I could send it back then have it resent. I paid 70 dollars for my sister to ship to me so I wouldn’t have to wait even longer for my phone. I think there should be a better way to change address if the phone hasn’t been shipped.

Claim would not go in through website, very poor design. I had to call 3 times and it took 12 full days to receive my phones. Almost all agents are very limited English speaking. Most emails not sent as promised and when I finally received some intelligible service my replacement phone was not shipped EXPEDITED but via UPS GROUND. It took 6 days to get to me. The only thing you have in America is an office in Pennsylvania. You're a scam and a rip-off. You should be ashamed of yourselves. Taking people's money and give almost no service. How do you sleep at night? I am sure your mother would or is very proud of you for screwing all those people.

The process getting the phone was awesome and quick but 1 week after having the phone the speaker has already blown out on the phone. You can’t listen to any music or watch movies from the speaker. Now hardly working anymore.

Very quick, I needed that, thank you. I appreciate all the hard work from everyone. My very first time calling you guys and my experience was 100% effective. Again thank you all for the teamwork. I will definitely recommend.

Very frustrating. Gave all my information to the IVR. The IVR said it would save my answers so the CSR could start where I left off. I had to render all the same questions. Frustrating. I had to listen to the pitch to use the website 4 times before I was even allowed to interact with a person, then a computer voice had me input or answer questions. Eleven minutes later I had to answer all the same questions over. Grrrr. How is this process user friendly? Seems they want to put you in submission so you have to use the website. Very bad model. I will never get a phone plan again that utilizes Assurant.

First of this company is complete trash. The representative do not know what the heck is going g on. They keep you on the phone for hours without solving the issues and the survivors are just as bad. I don't understand the reason for this company. Yes I canceled my service with them. I had to call for 3 weeks straight just to get my son the correct phone. They kept waiting to downgrade his phone instead of sending the correct phone. Finally alert also a freaking month without a phone he received it. Talking about a pissed off person. Please don't use this trash of a company. I suggest you think twice.

I cracked the screen on my phone for the first time in my life. I have had phone insurance for the last 8 years and paid Assurant 100s of dollars in premiums. I sent in the damaged phone in the provided return box, sealed the phone in the included envelope and placed inside the box, sealed and personally handed the sealed box to the USPS counter person.

I'm a bit frustrated 'cause I file a claim for my new item that was lost but until now it is under review. They asked me to provide the proof of purchase and since that this device was ordered thru phone/Sales hotline of T mob, I was only given Serv Agreement and also provided the screenshot there. They wanted the detailed one wherein there are infos for date, imei, device and many more. But I can only send the details that tmob provided but still Assurant don't want to accept it and want the physical receipt. So until now my application is for review. Bottom line, buy your unit somewhere else and not on T-mobile with Assurant as their affiliate.

The rep was very pleasant and compassionate while assisting me with my order. My daughter lost her phone in a car fire. We needed to get her a replacement phone ASAP because that was our only way of keeping in contact with her. I received my replacement phone on the very next business day as promised.

Claim process was extra easy and fast. Claim was through Tech PHD for T-Mobile. Shipping of phone was super fast as well. Phone replacement and accessories were all in good condition. Never had an issue, claimed a few times due to cracked screen.

This is my second replacement phone. I got one about 1 yr ago and it would freeze. This one restarts on its own. I call to inform and they act like it's my fault that they are sending out garbage. Now I have to send it back be without a phone again until I figure out what I'm doing. I understand they are refurbished but c'mon now at least fix them right. What's the point in having insurance when the phones don't even work. Terrible service.

Service was excellent. Agent was pleasant and helpful. Replacement phone was received within 24 hours of phone call submitting claim. despite the fact that I had lost my phone this was a pleasant experience.

Sent damaged phone. I'm being told it's been received. It's in the warehouse. And it will scanned. Meanwhile I'm being charged $819 by Tmobile for the same device and it's been since July. I am canceling T-Mobile today.

When I put in my claim for my phone, I did not realize that they did not ship to PO Boxes. They did not tell me until I called a week later. I had to get it shipped to a different address, and it was overall a very difficult process to get my new phone.

I was very happy with your service at first because within 24 hr. I had a new phone. But the camera doesn't work and when I wrote in about, Brandon said to return the phone and they will ship a new one. No, you guys sent me a phone that doesn't work so you should sent me a replacement phone first.

After calling to find out if our phone was covered, we were happy to hear we were. Great handling by the rep and would recommend Assurant to others. Even after our first phone call was dropped, there was no loss of information.

Hi I have always loved my fast experience with the claim process, except for this recent event. I received an email on 9/20/2021 that my refund for claim #** due to replacing with claim #**. I spoke to my debit card merchant and I do not have a refund/credit from Claims. I am having an issue getting my credit.

In a nutshell, because I don't have the energy to elaborate without being unprofessional, the process in requesting a replacement phone, the time it took to get my replacement and the fact when it arrived, THERE WERE NO INSTRUCTIONS, is horrific. Your service is terrible.

Although I feel the phone could have been shipped faster, I am satisfied with the service. The phone came in 3 days instead of next day. The customer service representative was a little impatient with me.

The claim I put in for was for replacement. The one that was sent to me was a gold rose color. After talking with Assurant they informed me that they don't guarantee exact color and have the right to send what they have in the warehouse. That is not acceptable to me. I told them I would like a refund, so I sent the watch back. I guess I will keep my broken watch.

I was VERY pleased with the service. The ease of reporting the issue and receiving the new phone was terrific. I would recommend that everyone get the phone insurance. I doubted that getting insurance would be worth it and expected a hassle trying to make a claim. Just the opposite was true. Everyone was polite, they shipped a phone to me that night and I received a new phone the next day. Fantastic.

Everything went great until I got my replacement phone which is a pos and has problems with it. It's a refurbished phone that they give you so I think I am just going to take the insurance off if this is the kind of phone I'm going to get.

My experience with T-Mobile has always been the best. I am truly satisfy with my needs and questions all every time I call. And now the Assurant has also proven to me that you guys have best customer service ever. I received my replacement device within 24 hrs after I made the call. And when I send my old unit back I did received the confirmation email saying that unit was received. I was little worried because I didn't take the tracking number down. But there are still some honest people in this World. Thank you so much. I give you guys 5 stars.

I was disappointed that your website says the cost for a cracked screen was $29, to find out when I submitted my claim it's $99. Seems like an easy description of service correction, instead asking people to pay a high monthly rate, on top of an expensive fix.

In the beginning, they took me through a lot. Kept denying my claim for some reason, twice. Finally after I went off about then all of sudden my claim went through. After damn near a month. I’m just receiving another phone. I have also just sent off/sent back the destroyed one from the post office. Thank you!

I know you have to replace my phone with similar phone if you have it but you have sent me a phone that is totally different. The key part of having a note is that it is a Note. You place it with a newer Phone, but it has no note feature and no one knows if it is compatible. What happens to all my notes, documents drawings. Very disappointed, it would have been cheaper for you to just fix the cracked screen. I sent back the phone unopened. It does not help me.

I used your services with Metro which was a horrible dirty broken replacement I received. Now with T-Mobile I'm really not happy. I paid thousands for two S21 Ultra 5g and they're both only worth 50. Service sucks terribly. The replacement doesn't recognize my touch most of the time. I'm definitely not happy. I don't have confirmation of Assurant receiving my broke phone.

Lost Returning shipping label need replacement. For a claim I had previously filed not three months prior for the same mobile number. I could not find it anywhere on either websites. I was ready to pull my hair out because everyone was trying to send me a text and my phone was damaged.

I’ve been paying for insurance on my phone for over a year and the screen broke. I processed a claim, paid $100, and they decided to send me an old LG phone. Why was I paying a premium insurance plan for my Google phone when they don’t even have any in stock! You're better off not paying insurance and just buying a used phone off Amazon. (18 months * $18 insurance) = $324 + $100 = $424. Or if your screen breaks go to your local mall and you’ll just pay $50 for a new screen.

My problem was solved. I am happy. They made sure I wasn't unhappy with service. I love my new phone. It's the one I paid for, the one I requested, which is why I'm not unhappy and happy that I get to write a good review this time.

You sent a phone that has issues and is defective which took a little time to identify, then when I finally make time in my busy schedule you tell me that it's been 14 days and can do nothing! It's OK, I will no longer pay for your service and will discontinue Tmobile!

I submitted my claim on a Sunday morning early, my phone wasn't even shipped until Tuesday. It was approved and everything on Sunday. I'm aware it takes one business day but that's Monday. No I didn't get my phone until Thursday. I talked to customer service and he offered no sort of explanation and was of zero help. I've used Assurant before and never had this issue. I'm assuming it's because of covid so I just let it go.

Instructions received with new phone were very good.

A form was filled out at US Cellular so it was assumed that the replacement was in process. That was not the case. A form had to be filled out again in order for the claim to be processed, so filling out the form at US Cellular was pointless. The same information was provided on both forms. Not sure why the information provided at US Cellular was not sufficient. I was without a phone for 1 week, which is ridiculous. The process needs to be more streamlined in the technology age that we are in.

You guys should try to do better with helping people track their claims. The store told me it wouldn't take long and so did customer service but no one was able to help me but the online chat. I spoke to someone on the chat and he helped me with the information I needed. He explained my application was being reviewed and he asked them to speed up my process and I received the phone two days later. I was so thankful for his help.

Marco in Idaho Falls was amazing. Helped me get activated. The gal on the phone the night before was not helpful. Marco was great. All it took was a simple check on her part, but she gave us the run around for 2 hours. It took Marco less than 5 minutes. Thank you!

I filed a claim on October 2, 2021 and somehow the replacement phone that I received was a locked phone that even the Tmobile retail store could not unlock for service use. So not only did I have to send the damaged, and replacement phone back for a 2nd time, I'm still waiting to receive a working phone in which the order was placed today. Looks like I'm still going to be waiting for a phone and it going on almost 2 weeks. This is ridiculous considering how much of a loyal customer my family has been with Tmobile.

My insurance great. The telephone was stolen. It was replaced the next day due to Assurant Insurance. I was surprised that I got my telephone so fast and I paid a lot less money to get a phone than going into the store and buying another one.

Replaced my damaged phone within 48 hours, easy and self explanatory claim form, fast shipping and convenient as Assurant sent a prepaid shipping envelope to return damaged phone. Worth the 5 dollars a month!

My son's phone was damaged and we had to put a service order in for a replacement. The replacement came very quickly and we were very well pleased with how quick it came. I was worried about sending the other phone back and taking too long but it was received back in a timely fashion as well! Excellent customer service!

They lied about process. It took 4 days to take my phone. Long hold to me. Non-English speaking agents not clear of policy. Vet long process to get a replacement phone after I pay faithfully my bill on time. The process was a nightmare. Supervisors horrible. I filed a grievance and still haven't heard from anyone regarding my claim.

Assurant is by the worst company interaction I've ever, and this includes AT&T and city services. Who sends a pink phone to someone who had a gray one or at without asking. Then when an employee suggests "just get a black otter box" as an appropriate solution to my problem, that's like taking your car to mechanic because your engine is knocking and they tell you, "just turn up your stereo, you won't be able to hear it". I will no longer have business with this level of disregard and lack of importance for their customers really showed true.

I had a Note 9 the screen broke on. Simple enough, right. No. Your company wanted me to drive an hour away to have it fixed (nearest place). I opted for a replacement. Sent me an inferior phone. Smaller, less battery, way less storage, no expandable memory, and a cheaper phone than my original. I called and explained the issue. Your company said you could do nothing about it as the phone I received was the recommended replacement. I pulled up all the information, did your job, what I have paid you to do for a very long time, and was very clear about what the replacement phone should be if you could not get my exact style of phone. You would not budge.

Assurant made the process of replacing a broken phone simple, straightforward, and calming. An experience I expected to be stressful, but was the opposite. Even when Xfinity made a mistake of not changing my address I thought I was about to have to deal with this broken phone for another year, but the employees assured me and made efforts to aid me in getting the replacement delivered to my current, new address.

I had immediate assistance and resolution. Very satisfied. Nothing was complicated when filing my claim. So happy I had this insurance. Everything was done through email. Explanations were clear and precise.

Samsung flip screen broke at the hinge -- underneath the screen itself. Filed a claim and $99 they replaced that pos doodoo phone with a s20 or s21 ultra I cant recall. My phone dont flip no more but its screen won't ** up out of the blue so I'll consider that a win. Definitely worth the $14 or $18 a month.. whatever it is it's a lot cheaper than a new $1500 phone.

I first called T-mobile directly who transferred me to Assurant. I started the process of filing a claim online because the hold time was extremely long (over 20mins). The representative was inform and polite but not nice. She finished the online form for me and my new device was delivered and received my device within 24hrs.

The initial correspondence with you guys was not so pleasant but that was worked through and things worked out so that I got a replacement phone. I thank you for your time and consideration in that matter.

The customer service office which I called were very personable, compassionate and efficient in processing my request. I was in an auto accident and phone was damaged. I receive the phone within 3 working days.

The replacement that I received is defective. Please send another device. I should not have to pay another deductible because the need to replace is not my fault. Fingerprint scanner works 25% of the time. Phone goes to home screen randomly when using the phone. Battery seems to charge slow and discharge quickly.

They sent me a replacement phone immediately, no problem. They was very helpful and kind. I'm very satisfied with your customer service. Because I have a trache in my throat my girlfriend had to talk for me and we had no issues.

The process was fairly easy but since my phone broke on Saturday. I didn't receive a new 1 for till following Tuesday. 4 days is too long to wait when you have no phone. I work from home and need my phone for work.

My iPhone 7 was lost or stolen and I needed a replacement. I placed an order for a new phone a week later, after no luck in finding my phone. I received my phone expeditiously. I am very pleased with my experience.

I've had three replacements already. Although I am greatly frustrated with the refurb phones I am receiving, I am very impressed with the Assurant customer service! Each time I called for a replacement cell, the CS reps were very personable, understood my frustration and accommodated my needs. I highly recommend Assurant for cellphone insurance! Thank you for making the process so easy!

This was the second claim through Assurant and there was a delay just like the other one. I lost my phone and had no access to any work related applications for more time than I believe I should have. Claim was filed on 9/25 and received the device on 9/29.

Great with speed, however when I received the phone it was not the same phone I had and there was a small chip in the screen which has now gotten bigger. But I can't afford to pay another 60 to be sent another one.

Please read your notes. You guys never have the phones we own. Always send different phones. While I wait for a response you guys never give, I always also have to call back. I might as well save my money and buy another phone.

Ran over my cell phone first thing at work one morning. Claim was easy to file online. Replacement phone was received the next day. I was very glad that I had Assurant and my phone was replaced for $99. Very easy and efficient.

Thank you for giving me this opportunity for feedback. My son started the claim and I completed the claim. He spent 3 hours on the phone starting with Assurant and they would send him to T-Mobile to get information. Back and forth, back and forth. He had to make several calls as he thought he could handle this during his lunch break. After being told that the claim was denied. I went into a T-Mobile store and their suggestion was to ask for a supervisor. I called, and a nine call, two day, 3.5 hour journey was my outcome.. You can go back and listen to the recordings or I if you want more info let me know.

Had to call to get a phone replacement and gave them the address to send it to. They took the address and told me to check with their website. A few days go by and no phone. Had to call back and they replied that in their system that they couldn't find the address and asked for another. After three address changes and a address to a Metro store finally got a phone 20 days later

I filed a claim on Tuesday, Called on Wednesday, Thursday and Friday to try and move the claim along. My mobile phone and my office phone are my only two means of communication. Not having a mobile phone for a week really made my life difficult. I had no way to check on my parents or my children (when at their mother's house). Fix the communication problems in this process or modify the process to be more streamlined. But current 7 day turnaround on claims... not acceptable. (In my humble opinion.)

Fast service, product satisfactory. Have a teenager who has a hard time taking care of his phone. This insurance has saved me lots of money over the past couple of years. I keep it on all my devices. Would recommend to anyone who has phones for younger people.

Took too long for the claim to go through. Was not contacted about claim. I had to reach out about it and then the once I did the shipping was fast. But had to wait over a week and then I finally got ahold of someone. They said that it looked like we could not receive packages at the address and that they tried to contact me but I never was contacted.

I didn't receive my iPhone. This why I said need to pick up at FedEx or Jewel somewhere besides here. Our packages are thrown on the floor. This is 15 buildings people pick up here. As you can see people go threw the packages. Some boxes are open. I had covid so ugh.

Thank you for taking care of my situation. I received the phone. Great experience. I would recommend Assurant to friend, and family members. I appreciate the help that I received from Assurant. Thanks again.

I didn’t received my replacement cause you guys sent these item from a shipping menu without signature! I never received the replacement. My phone is my only source and now I’m without phone for 10 days already losing money. C wise I can’t work cause I don’t have phone to do so.

Took two and half weeks to get phone and only after arguing and threatening did we get results. All because they had a wrong address. One number off. Refused to locate phone with UPS. Refused to send a second phone. Horrible customer service.

Service from Assurant was great but took a week with their courier FedEx to get my phone not overnight. I understand but it would be nice to get some contact on not getting what insurance agreement states. Insurance is worth the cost.

My phone got trampled, so had to get a new phone and took out insurance on this one. Fluke, new phone fell out of my pocket, only 2.5 feet, but shattered screen. Ease of online claim, phone shipped out next day I received.

I Was very pleased by courtesy of the individual who processed my claim. He explained procedures and answered my questions. I was also extremely pleased by the promptness of receiving replacement IPAD and the process to return my old one.

Easy and very fast... Great service!!! I really was surprised about of the quick and kind response... Was a safe delivery and again on a fashion time... Definitely I will recommend Assurant to my friends and family.

I received my replacement phone quickly. On your Tech Phd app, it says that my copay is $49.00. I was charged $99.00. When I called Assurant to inquire about the representative was very rude and condescending, He said the price was $99.00 and that my app was wrong. I ask to talk to someone to get $50.00 refunded and he said Good luck and hung up on me. I have been a T- Mobile customer for over 14 years and this is no way to treat an loyal customer. By the way, my phone had an battery problem where the battery was overheating and getting redhot. The phone would not hold a charge and would go from full charge and go to 0% in about 1 hour. Also the phone got so hot the battery swelled and cracked the back of the phone. I believe that I Shouldn't have been charged at all.

The phone that was received had a screen cover that was too small for the phone. We didn't receive this until one week after when the corner chipped where it wasn't covered. I tried calling the night it happened but the wait was too long. I called the next day and was told there was nothing that could be done because now it was day 8. It was suggested that the next time I should take it to a TMobile store to have it inspected to make sure everything is correct. Not happy with customer service!

No trouble at all. Didn’t give me run around just had everything ready for to pay. Got phone and returned it. No trouble at all. Thank you for that. I will be happy to recommend you to my family and friends. Keep up the great work.

Look it up. You'll see T-Mobile. I put the wrong information on my account which is why it was denied. They claim it was not covered. I had full coverage since the day I had the phone on both lines. One line I maxed out to three which will be five on November 1st. This one I've made one claim.

The process has been improved and it is pleasant. Shipping was prompt and accurate. Just remember to copy your order number for reference and reviews. Prompt and improved service overall. Thank you Assurant.

Very pleased with the service I received. The Rep was very professional, courteous and patient. I received the replacement device promptly and an email confirming the return of the damaged device.

Filed the claim quickly and easily. Paid the deductible. Received the replacement on the next business day. Prepaid envelope allowed quick return. Better experience than I have had previously with this type of plan.

Filing for replacement phone was fairly easy and set up with clear instructions. Only concern would be getting the deductibles lowered a bit but with everything getting more expensive and supplies being short makes it understandable.

I filed for my claim on Monday, September 20, 2021 and I received an email saying I would be notified when my claim was approved. Didn't hear anything all week and I reached out on Friday afternoon. My claim was on hold because they needed my EMEI number, and I truly want to know why it wasn't asked for initially, and why couldn't someone have asked for this information before I had to reach out. No apologies for the slight, and T-Mobile and Assurant are soon to be my former carrier and insurer.

Phone purchased 7/2021, with screen protector and case, had several cracks in screen, under protector. Claim accepted, replacement shipped promptly. Issue came when direction said I need to set up phone, scan for help....I am not a techie. I tried to call for help at Assurant, automated operator asked if phone set up...When I replied no, automated operator told me to call back when it was done....THEN HUNG UP! I called Tmobile customer service line and was told I could go to Tmobile store to get phone set up. Which I did and Tmobile employee did it all for me.

Got another phone but it hasn't worked good since I got it. I can't text good on it, I have to press and hold letters and numbers so that makes a 1 minute text 20 minutes long. I NEED ANOTHER PHONE!!!

Phone replacement was fast (only took about a day). I got help in filling out the form for the replacement phone from someone at Assurant Phone Insurance when I needed it. The replacement phone was fully acceptable. It looks and works as good as my old damaged one which I returned.

They did their best to resolve my problem because my phone was a flip phone but because they didn't have in existence they sent me a similar phone. I hope after I pay the phone in full they can trade it again for another flip phone because I love the old one that I had.

I had dropped my phone weird and it took a couple chunks out of my screen and cracked it. From the time I turned in my claim, paid the deductible, and received my replacement phone all happened within two days. My replacement came with a screen protector and a stamped envelope to send my broken phone back. Easy and fast process.

First it took about a week to know that my claim was going to be disallowed. But then I spoke to a supervisor or manager and explained her the situation. She was kind and courteous and allowed my claim to go forward and said she would send me the replacement phone. Thank you for that and thank you for that person.

I called after my son's phone had been stolen. Then when the replacement phone arrived it was broken. Took it to the store and they said there was nothing they could do for us. So tried to call back to Assurant & nothing.

The process was quick & simple. I received a new device within a day after the claim was approved, in total a 2 day process. Rated it a 4 because I was charged a fee when I'm paying insurance monthly.

The experience was easy. It is extremely easy to submit a claim and the instructions were easy to follow. I had to call to make a payment to get my replacement and that process was also great. The agents are so friendly and professional. Would highly recommend them 1000%.

When I was filling the form, I filled that my phone was broken. Then paid for it, the next day was I saw the review that it was approved as lost, I called customer service and told the lady the phone is broken not lost. I paid the prices for lost. She said a new phone has already been ship out. There is nothing they can do about it. Now I have a broken phone that I have no use of, should send the phone to them and paid $99.

The website was easy to use, the process straightforward and I couldn't be more pleased. It restored my faith in product insurance. If a product has insurance offered through Assurant, I would be much more likely to purchase the insurance.

I put my claim in on a Friday and got my replacement phone on Monday. It was a quick and easy process. I expected a higher deductible but it was half of what I thought it would have been. It was unfortunate I needed to use the insurance but it was a good experience when I did have to use it.

Thank you so much. Never do I have a Problem. Excellent service and staff. I dropped off old phone at the UPS office on Saturday. Thank you Again. I will also recommend to family and friends both near and far. You are doing a great job. Keep up the good work and I really do appreciate all you have done for me and my family.

Excellent customer service. The person who assisted me very kindly and professional in his work. 100% recommended. The follow-up that they give to the claims and above all the concern in customer satisfaction are very important to you.

My tablet accidentally crashed and I called for replacement and was done without a problem. I have had a good conversation with the representatives. They were respectful and professional. After the replacement tablet was approved it took the next day to deliver.

My overall experience with getting the replacement device and claim was great. Again, I will recommend service to any and all customers. My device was received in the amount of time that they say I would have received it. And, I'm glad that you got my return device.

I have used Assurant twice for claims replacing my son's phone. This time I used the phone option and spoke to someone. I was on the phone for maybe 5 mins. I told them exactly what happened, paid the deductible, and that was it! Amazing and no hassles!

Easy and fast services. Excellent. Never have problems with the Assurant. They don't give you hard time or never said no in a claim to me. I'm with them for more than 7 years. I recommend the insurance in your devices.

First of all, item was stolen. I call it in and get a police report prior to contacting you guys and even being fully prepared, I went through hell and back between you and Xfinity mobile. I was told my device was not covered but I was being charged since I opened account almost a year ago so I was turned away to speak to Xfinity. After hours of calling Andy hassle. You guys finally agree to “submit” a claim so almost 2 weeks later I get the replacement! Awful service when none of this non sense was my fault. You guys have some processes and procedures that are the worst. I will be considering canceling this plan that clearly makes you run through hoops to get a replacement phone. You guys collect your monthly payments for coverage but when it’s time to replace a phone, you make clients go through hell!

Was sent a different Phone than what Phone I had made a claim on. Wasn't happy at First but ok. Now I still Feel like I should have had the opportunity to choose what phone I would want since I was paying the premium every month and the person using the phone. Still would be nice to have that opportunity. Anyway the process was fast but fast is not always Good.

I was sent a phone that didn't even work and had to send it back. I was out of a phone for 2 weeks and was penalized and dropped because I was sent 2 phones. Worse customer service I've ever dealt with. Definitely not worth the money I pay each month, I will never pay for insurance again.

Phone was about to go out screen had yellow spots in each corner had no problem reported it had a new phone the next day. Thank you so much. I would recommend Assurant to anyone for excellent customer service.

Quick and easy but found out after the fact that I could have gotten cheaper if I went to a dealership to get my screen fixed instead of getting a replacement. $100 vs $25. I would have done that instead.

The exchange and warranty coverage really went great, I got the new phone very quickly, and also it was very easy to return the phone with the pre labeled box and instructions. Thank you so very much.

Very nice and easy experience, very convenient mailing package for the phone return. Phone was delivered very quickly and with our any delays. Filing my claim on the phone was very easy and very professional staff.

I have nothing bad to say about this experience. In the past I have had to replace a device and never received it the next day, it usually would take weeks to get them. I didn't even had to speak to no one to submit my claim. It was all done online and was quick. I recommend anyone to get insurance.

To do my claim I had to call three times because the online was not letting me finish the process. Still after process completed was told I was eligible for next day replacement. Waited 3 days until I finally called again. Was placed on hold and call got disconnected. I didn’t even get a call back. Had to call again and explain the whole process to a different representative. Again while was placed in hold for a while calls get disconnected… I didn’t even call back. I just kept checking online until I saw my claim was approved.

Thank you for replacing my phone in a prompt manner. Went to the store and they no longer carried the phone. Called your number and filed the claim, your staff was very helpful and said a replacement would be sent.

Most significant was the speed and simplicity in replacing the damaged phone with a new one. Also, my explanation for what happened wasn’t questioned. You were great! I have already told others about my experience. One problem - I wasn’t told whether I have to renew my insurance.

Took almost a week to receive my phone & I had to continue to call them. Very unsatisfied with having to show my ID will nothing has changed. Not only that but custom service people are good for hanging up on someone the moment you ask for a supervisor.

It was painful on my end. I was sent two defective phone twice same claim. Had to wait an extra week to get my phone. Was not happy all. Yes they apologized but I still was still out of a phone. Quite frankly left a bad taste in my mouth.

This replacement phone is worse than the one I sent back. Your store didn't have a protection screen so I dropped it and the phone cracked. Just like this one the store went to 3 of them have no screen protector for this one either.

The new phone is awesome. It is an upgrade compared to my Stylo 6 that I had. I really like my new phone. Your service was fast and on time. Thank you for replacing my old phone and will try not drop this phone.

It was overnight. So far the phone is ok. Very important to me remains my ability to walk into a local Tmobile place with whom I have experience and when I ask for help I get it. So far that is ok. Be aware tmobile promoted buying a new phone to me instead of relying on my insurance being fulfilled. I am glad I depended on you, the 10 dollars which they did correctly not know (they estimated 50), your correct name which they supplied misspelled, and your fast service which they were skeptical about, showed me I was correct in ignoring a sales pitch and expecting and getting the insured replacement.

Great and easy experience. Would recommend this service for everyone that has a cell phone. I will be adding this service to all my family members that stay in the house with me. Hands down this is the most important service to have.

I had brought a device to T-Mobile and gotten a contract also on two others, the phone I got was severely damaged so I put in a claim. The device was not available so an upgraded version was sent to cover it and I am very happy with the service.

The automated process was very frustrating then when you get to a live representative you have to start all over with the Q&As so very time consuming if done by phone but result wise; fast and ultimately no issues. Fairly easy process.

I was highly satisfied to see T-Mobile upgrade me for the device I had that was damaged. It gave me the sense of security with company knowing they at least stood by the contract. I am having difficulties with the device dealing with the service and delayed screen; so I will be calling to see what I can do. I also didn’t like that the price was raised due to the upgrade. It’s not the customer's fault and the customer should then have an option as far as color or which iPhone to Choose from.

Great experience.. Very fast, easy and efficient service. I called and they wasted no time getting my replacement phone to me. The return of the phone was also very easy and appreciated. My replacement phone works great and above all it's no longer cracked. Customer service representative was extremely helpful and friendly and helpful... I would recommend them to a friend.

On 9/17/21 I filed a claim because I could not locate my Apple Watch. Notified my carrier and I was redirected to call Assurant. Called Assurant and customer service was absolutely concerning, knowledgeable and immediately resolved my issue. They looked up my account, made me aware of my deductible and shipped out my replacement Apple watch FedEx Next day. It was superb customer service. No hassle at all. I was very surprised and would recommend Assurant anytime. Fortunately for me, I found my watch! Notified Assurant, my deductible was refunded to me upon my return of the replacement! Pretty amazing.

Phone showed up with tiny crack in screen and you guys basically said not my problem! I have used you guys multiple times thru out the years and have never been thru anything like this before!! I am beyond upset and if you guys won't fix this issue I will not use you guys again and I will recommend to everyone I know they go elsewhere. Please fix this phone I paid $100 for!!!

I shattered screen on my phone. I filed the claim. They approved it and I got my new one the next day. I transferred all the data then did a restart and mailed back the broken one in a prepaid package they included. It was a simple and easy transaction.

My tablet was stolen on the 28th of September. I called and reported it to file a claim for replacement. Assurant phone insurance filed my claim on the 28th and I had my replacement on the 29th of September. They were friendly, fast, and efficient.

Phone arrived on time. I do feel that the price to replace a phone is a bit expensive but overall it was a good experience. Setting it up on the other hand was a bit difficult. Had to go into a local T-Mobile for assistance.

The new app is fantastic! I was prepared for a 20 min phone call and having to give my info 6 times, but with the App, it took less than 5 mins total and my claim was done! My replacement took 3 days, but I absolutely would be more inclined to use my phone insurance.

All interaction with Assurant has been good. The replacement phone I received had a very low volume and static vibration in the speaker when people were talking to me. I understand that this can happen with refurbished equipment. Sent back the first replacement and received second replacement within a couple days. Had a little trouble activating, but all seems good now. As long as I can get it to sync with my vehicle today, all will be good. Thanks.

I lost my tablet in an Uber. I make a claim on the Assurant website. The claim process is really straightforward and my claim was approved instantly. I received my replacement tablet in two days. Glad I choose this protection.

Very much satisfied with my experience with Assurant/T Mobile. Agents are nice and knowledgeable. When I received my replacement phone on the box everything’s there’s instructions on how to transfer your information to the new phone box. Where to put your old phone for return with First Class Mail prepaid materials. Very satisfied.

Had a Samsung A11 with a defective charging port. Port was blocked by something internal on the phone. Replaced with another A11 fairly quickly with a $10.00 complay. Only problem was I had to file the claim twice. First time it said the claim was approved but in reality had to file it again. Once I did file again it was a fast and seamless experience. All in all I am happy with the with company and the replacement phone.

Poor customer service. Poor charisma. Poor humanity. - You guys need training ASAP, I hope my next device insurance can be under another company. After years using you as my insurance on all my devices, I need a change.

Poor customer service. Absolute worst effort by a company to make a customer feel whole. I mailed in a damaged phone that was either lost during transit, or once it arrived to your warehouse. Either way, I don't have it. But your company insist on charging me $400 for basically doing everything that I was obligated to do. Your customer service team were unwilling make this situation right for a loyal customer of 9 yrs.

They told me my phone was gonna be next day. I didn’t get my phone until 2 days later but other than that everything else was ok. They need faster service until live up to the accuracy that they promise us!

I was pleased when I finally got my phone And was able to get it updated to include all my contacts. But. But only a week or so later the phone started acting up and I lost some of my apps.. I now have to replace the new phone. This causes me extreme anxiety because I'm disabled and I have no other way to contact people.. When my phone failed this morning I was in a panic. By America I was able to reach my sister who was able to take me to the T-Mobile store and they were able to make the phone function at least temporarily. Well I await another phone phone. But I am now going to have to get a ride to the store again when it comes in and try to sync all my information all over again. My hands are crippled and signing in is not the easiest thing for me and when I have to do this for every single app it is extremely inconvenient not to mention anxiety provoking.

Ok I first went online to file my claim as I was instructed to do so, and for an entire week my claim information along with my payment info also just sat there untouched. After that entire week passes I had to call into the phone lines to get the claim moving and after difficulties with about 3 different associates, who had made my life very unhappy at that point, and had even been hung up on twice. But eventually I got matched with a knowledgeable associate who was super helpful and got my claim moving and processed in less than 15 minutes. And I received my phone the next day. But I am really thinking hard about discontinuing my headset protecting by just eliminating that part of my monthly bill as the process was too complicated, I haven't decided if I want to keep or drop it yet.

Super easy, fast response and got my new product the next day!!! Instructions were easy and also have me a label to send back my broken item. I love that they let me know they got it! Giggle recommend.

The website was easy to navigate with easy instructions to follow in order for you to submit your claim. I was satisfied how fast my claim was approved and the shipping process started. I received my replacement phone in a timely manner.

My claims process on 2021-09-27 and received a replacement phone Very quick. Also my replacement phone I field like just both from Apple store. Web services very easy, you don't need a deal anything. Thank you ASSURANT.

I was very disappointed. I've insured my phones for many years and never filed a claim. First time using this service and not happy. I filed a claim and it took over two weeks to receive my phone. I called several times and customer service was not helpful. No one could explain the delay. I finally spoke to a supervisor and suddenly my phone was shipped out the very next day. I'm a loyal T-Mobile customer and made my opinion known to them about Assurant as a business partner.. I would not recommend this coverage to anyone.

It was amazing how quickly I received my new phone from my incident. You made it possible for me not to miss out on work and my daily life without a phone. When using the new phone I can't tell whether it is a refurbished version or new since the quality of it is just as good as new.

So I did an Insurance claim and the new phone that I got turned out to be OK. At first didn’t realize it but the battery does not last long on us. The screen Bailey wants to tap half the time and the volume on this is not as loud as my old one and when I contacted them they just gave me nothing but the runaround and wanted me to pay more knowing that they gave me a defective phone. I’m very displeased.

Easy and quick with the whole process is what I have to say about the whole thing. Being that I was putting it off for some days cause I didn't want to have to go thru the whole process. Turns out I was putting it off for no reason at all. Start to finish was simple n quick n too easy... Love it.

Assurant was quick with their response and decision. He had his replacement phone the next day midday. I really appreciated the promptness and professionals I dealt with. Their employee I dealt with was wonderful. Shout Out to Eduardo.

Genesis did amazing while handling my concerns and questions about the timeline of return and fees associated with a delay in mailing the old broken phone back. She had a great idea that spurred me to no longer question what was causing a dilemma for me. Her suggestions and her assurance was just what I needed in my decision making. Thank you! I'll definitely speak of this experience with others. Sincerely, Michelle O.

The replacement phone arrived with a cracked screen and I need my phone so I can't send it back.. I called to complain and was told I had to send phone back and wait for them to decide if I can have a new phone, I'm not happy with Metro by T mobile or the insurance company.

I received my replacement phone the very next day. Fast and easy return of the old device because everything I needed to return it was included with postage paid. Easy instructions for hooking up the new device was also included.

Sent replacement phone through usps with the box provided. Phone was delivered but not in the box somehow. Cases like this need an update to policy. Had a non return fee on my account and was trying to work it out since I know I put the phone in the box. Basically I was held responsible for it being lost. Insurance should be covered on the boxes!

First and foremost I specifically asked the representative was I paying $99 for a NEW phone and was told YES BUT my phone is not new. It's refurbished and I also didn't appreciate the fact that I spoke to a representative but then I still had to fill out the rest of the claim myself on the phone.

Delivery took over 1 week when was supposed to be overnight. Had to call and get my claim done because T Mobile did it wrong when told me it was right Assurant did not help when tried to call and fix.

The shipping was fast. Customer service was good but the phone is garbage. Totally disappointed with it. Would like a new phone shipped to me please and my home address on my Dell. I'd like the iPhone if possible.

It took you 15 days to get me my replacement phone and when it finally came.... The phone didn't work. I had to call countless times. Each time I called I was told to wait 24-48 hours. 15 days. Fifteen days with a broken phone. 15 ** days. Quince días **. Fifteen!

Very satisfied. The representatives were very respectful and polite and they got the job done no complaints, got my phone the next day. I would strongly recommend this service to anyone with a phone. They are the best of the best.

I recently lost my brand new iphone 13 pro max and luckily I had Assurant by my side. I went on their website and within a few minutes I had my claim filled out. It was only a matter of days before everything went through and by the time I knew it I had my new phone in my hands again. Thank you very much Assurant!!

I dropped my iPhone 8 Plus and the whole screen cracked. I issued a claim very quickly using their online system and paid my deposit and in 3 days I had a new refurbished phone. Not only was it fast but I even got an upgrade to an iPhone 11 Pro, since my specific model was not in stock. This is my second claim in the last 5 years and although the previous experience was good this time Assurant has made it easier and faster to file a claim and get a phone so you can be in your way. Excellent service. Thanks Assurant!

I feel you guys did a great job of replacing my phone but the issue I'm having is that when I got it I went to Metro and got their phone case to protect my phone oh, and the first time it fell my screen has broke again.

Quick.. Efficient.. Courteous... Your staff is the best. Completely satisfied with company and Service. I need to know re case size for phone. If this is not the proper avenue to ask questions I will contact mobile directly. Thank you.