Assurant Phone Insurance Reviews

The representative was very professional and very attentive to what I needed. He asked me detailed questions and immediately addressed issue of getting me a new phone. I highly recommend this company.

I have had to use Assurant several times and not once have had a single issue. I've always received a new or refurbished but I couldn't tell version of my same phone I needed replaced and this last time I even received a new phone that was the upgraded model of my lost one (Moto 5g stylus to replace my 4g stylus). If everyone has the same experience with this company then they are amazing. Either way they've been amazing to me over the years.

I was so upset when my hubby broke his screen but Tmobile and the Tech was super friendly, absolutely informative and accurate with his time frame! I've been with Tmobile for about 20 yrs and this is only my 3rd claim but it was so much easier than all the old paperwork and mailing things to and from. I was so pleased!

Requested a refund since October 2021 and today is 21 Jan. 2022, and my refund is still not processed. You get bounced back and forth when you call because they do not want to refund your money. Very unprofessional organization.

It came in good time. I didn't have to wait. It was pretty easy for me to put everything back on. Lucky I knew how to go into settings to get apps back on. 'Cause they did not transfer over on there on.

Assurant and their associates were very pleasant, efficient and responsive to my needs. They were also courteous, knowledgeable and professional. l definitely would recommend their services to all my family and friends.

When I first put in my claim I did not know what to expect. I was pleasantly surprised. It was approved quickly, the phone was delivered quickly and as specified. I worried much more than I needed to. Very pleased with the professionalism.

Thank you for such a great experience. Truly appreciated the quick replacement and ease of submitting my claim online! I would highly recommend this insurance service to anyone with a cellular device.

Assurant was great! From start to finish, the process was fast, understandable, and simple. Great service! I will recommend them to friends and family. Even the agent on the phone was great and helpful!

My iPhone was replaced free and shipped air free through 360 Protection with T Mobile. Within two days my claim was approved. My iPhone 11 was shipped overnight air with no charge to me. I received Excellent response and service from Assurant. I would recommend not T Mobile and Assurant from here forward.

I recently switched to Metro with a family plan. Not even a full month of having the phone it was dropped and not usable. Metro replaced the phone and sent it in the mail. I only had to pay $60. I am very pleased with Metro and recommend it to others.

When my cell phone was lost, I was pleased with the extended customer service hours because I needed expedited service to file a claim and receive a replacement, as I was leaving for out of town. The rep was friendly, knowledgeable and efficient. The replacement arrived in less than two days. The instructions on how to restore my replacement was easy to understand and all I needed to do after I did most of the restore is speak with a TMobile rep to activate my Sim card over the phone. Within three days I was up and running again. Assurant is a very good insurance company with reasonable monthly coverage and only a $10 deductible. I have had to replace my cell, three times within the past two in a half years, it really helps to have a professional, and thorough insurance company that has my back, and little downtime is what I really appreciate.

Our phones were lost and we found our Assurant claim to be fast and easy and our co pay was reasonable. Normally it is hassle dealing with insurance companies but this was a happy surprise. Everything went smoothly.

I thought I needed new phone. Sent back the one you sent me. I didn't get back the $10. My screen protector was cracked not my phone. Shouldn't I receive back the $10? Please cancel this insurance from my contract with T Mobile.

This company was fast in replacing my device. I damaged my phone by dropping it. The bottom of the screen was shattered into pieces. I was concerned I would not be able to get rid of the security settings on my phone before mailing it back. They provided detailed information on how to remove the phone from my iCloud. I received my phone the 1 day after submitting my claim, literally 24 hours. THANK YOU!!

Great service. Easy and fast claim process. The cost to repair my phone was really low. I highly recommend this protection service. Appointment for service was done the same day I paid for the service. Time to repair was less than an hour.

This entire process was painless and quick. Once I spoke to a customer service rep who walked me through the details of how to transfer my information from my old phone I was happy. The rest of getting a new phone to replace one that was not able to be used was easy through your program.

I am very happy with the speed and ease of replacing my phone. I have used them for several years and replaced several devices. It is always painless and extremely quick. Very much worth a few dollars a month.

Their "How did we do?" survey asked what they could improve. I wrote "I honestly can't think of any improvements to suggest. The claim filing process was completely painless and fast. This was truly a great experience!"

Recommend Assurant Insurance and SPRINT/T-Mobile. Phone representative was very efficient and knowledgeable and very patient to answer all questions. We received the phone as promised. Very please at the entire experience.

The replacement process was fast and simple. One short phone call to the Assurant call center was all it took to get the claim approved. The new phone was delivered the next day. I was very satisfied with the process.

Got phone next day. Transfer was the easiest ever. Simply dropped off old phone at UPS and got a receipt. I dreaded the restart of a new phone because of 25 yrs of experiences. This was so much easier and automatic. They gave me the newest version which was a pleasant surprise.

My experience was terrific, but I got a little tired of explaining the situation. Everyone I spoke with had great patience and handled it quite well. And I must say, they had what I call a cool and calm personality. Claim number provided ** cannot find order number.

Very pleased. Helpful people skills. Great at telling about process what is going to happen. Delivery arrived on schedule as promised. Pleased with the operator. Need to simplify the number of people you go thru.

Having maintained insurance on an iPhone 8 for several years, as it was a business line, the phone was stolen. Contacting T-mobile and eventually Assurant, I was told that it would be a $249 deductible. This was appalling! An iPhone 8 goes for $249 on the open market. Apparently, the company makes no distinction for models and age. It seems they apply a sufficient deductible to deflect people with older phones, even when having these by choice, from applying a loss claim (stolen). It was a complete waste of money and I will absolutely cancel any insurance with them. A complete and utter scam.

I recently submitted a claim to replace my iPhone. The experience was so nice, professional and efficient it seemed like they were happy to help - like it brought them joy. I was upset and frustrated that the phone was lost and they made it as easy and pleasant as possible.

I was happy that the phone came the next day with no problem. It was easy to order. Customer care rep on the phone was great at lovely patients. Gave me all the information that I needed. If I had any questions or any problems he walk me through it. I’m super satisfied with the service I received.

Filled the claim, was easy to fill out and had a response/acceptance in a short time. New phone received in reasonable amount of time. Can with return of old phone complete with mailer and instructions. Pleasant experience.

Very upset when talking or answering to a robot specially where English is your second language. But very happy when human talking to each other. More helpful to solve problem and asking question. Thank you.

After several attempt to contact Assurant last night, I finally got two nice ladies that work for T-Mobile, Mary and Anne who got my phone unblocked for me. Again, this was T-Mobile, NOT Assurant that resolved the matter for me. I spent a couple of hours trying to connect to Assurant and kept getting hung up on after long waits, until my last and final call resulted in a transfer to T-Mobile, who got the Assurant block removed from my old phone. Subsequently, I purchased an upgrade to the phone, WITHOUT the Assurant insurance. I will never do business with that company again. It would have been much less expensive in the long run, to just purchase a newer phone in the first place, compared with all the money I spent over the years paying Assurant, then being charged a $249 deductible for a refurbished, outdated phone.

When my Samsung Galaxy S21 Ultra 5G 256GB Black screen got scratch and damaged. I figured give it a try and file a claim. At first I wasn't sure if I should report the damage and hesitant about the whole claim procedures that it would take some time and the turnaround time to get my phone back. I filed the claim mid evening and got approved within minutes of application. Then, it gave me options of location for repair and dates. I chose next day and brought it over. And within 3 hours of dropping my damaged phone it was repaired the same day. The SAME DAY! WOW. Thank you.

I have no complaints whatsoever. Brian was kind and patient with my questions and explaining the process. He even helped me with iCloud issues, which wasn’t even what I’d scheduled my appointment for. My phone was repaired and ready in 40 minutes which was less than half the time I was told to expect. Overall, just an excellent experience and if I ever have any other phone issues I’ll go out of my way to go head to Sprout Springs T Mobile. Thanks so much, guys.

I’m had difficulty completing the claim form because there was no explanation for questions that included hi-tech jargon that I am unfamiliar with. I had to continue to use my phone, in spite of its shattered lens, for months! Finally I traveled to my son’s house and he filled out the claim form. Once it was filed, I received my new phone in a timely manner. The insurance is good, but their CLAIM FORMS NEED IMPROVEMENT!!!

Returned my phone back in September, called in October and was assured that it was received and all was well. Now it's January and I'm being charged almost $1,000 for that BROKEN phone in which the warehouse is now claiming was never received. That I had sent in an empty envelope. Obviously the phone was never scanned in and was misplaced and now I'm paying the price for it. I've had nothing but frustrating experiences with this company and now I'm probably after 12 years leaving T-Mobile because of it. It's already frustrating that even though I pay insurance each month that I also have to pay $100 for a refurbished phone that I have to wait days for. Disappointed and frustrated is how I feel.

Everything was taken care of in the shortest amount of time and the person that helped me was very helpful with everything and took very good care of our needs to replace our damaged phone in the shortest amount of time.

Filing a claim online is more easier and just simply faster of being able to file a claim compared to calling. I got my very well packaged phone with clear instructions labeled inside the box just after 2 business days of filing a claim and paying the affordable insurance deductible.

Overnight delivery took 3 days without any explanation. New phone did not have user manual and my game progress did not transfer. Old phone set to limit data transfer, new phone already has an overage charge of over $50.

My wife who is currently in USA had her phone stolen on a trip to Sri Lanka. T-Mobile in-house assurance provider, Assurant gave a great service on getting her the replacement phone within 2-3 days! But here's the thing, the phone keeps shutting down constantly. It's not a new phone but a refurbished one with which we are totally fine as long as it's working. I live on the opposite side of the planet and her phone is the only source of communication I have and because of the company's neglect we've been having issues internally. I couldn't get back to my wife on many occasions to convey important messages like 'I love you' or 'hows the baby doing?' or other professional matters.

Amazingly convenient, tech was smart, quick and efficient. Having a Apple tech in my service store was literally a life saver!!! Thank you so much! There needs to be more people knowledgeable on products to make it easier and accessible for customers like me!

Assurant surpassed my expectations in every aspect of my experience. The replacement phone was an upgrade without an upgrade cost, the delivery time was very quick, and the information provided to set up my new phone was very detailed, step by step, and easy to understand.

Loved all the info that came with phone and direction on how to set up phone also how to return phone. What I did not have was direction on how to delete my private info and to reset phone to erase all my apps.

I like everything but the returning package is not secure. The phone that I return is in good condition. The back cameras the glass is too fragile. Everything else in the phone is good. Let me know if you need any more information. Thanks.

I filed a claim on November 11th 2021, I received my replacement device super fast and everything was great...until I couldn't activate it. Took it into Tmobile and they said I needed a 4gld phone. Called Assurant and let them know this information, sent the phone back and after weeks of it being "lost in transit" they were finally able to send me another replacement phone. I go to activate that phone and the exact same thing happens, it can't be activated. I call assurant AGAIN and let them know the same information I had told them before. I send my second replacement phone back and hadn't heard anything about the package so I call assurant yet again. The phone had been delivered for over a week and no one had sent me a new phone. So now here I am waiting for my third replacement device that, fingers crossed, will work. I have now been without a phone for 2 months and am still waiting for a replacement device that works.

I returned phone late due to health issues, and I was still charged. I am requesting a refund since phone WAS returned. T-Mobile phone number **. I sent phone in the envelope I was provided. UPS tracking # **, was sent to Assurant: 627 Willow Springs York, PA 17406-9989.

Good response. Good turnaround. Ten days is Not enough time to return damaged device after clearing the personal information from the device. Penalizing one for not having returned the damaged unit in a timely manner is unfair.

When filing a claim was easy. Once approved the replacement device was delivered the next business day. But, waiting for the approval was some time. The deductible fine must be paid. To improve the service. In some cases the insurance deductibles should be waived. My Metro phone from T-Mobile. I purchased insurance and I damaged my device and had to file an insurance claim. The phone fell down two story stairs and was cracked.

Service was excellent very happy, very fast delivery and excellent product, will always refer others. The phone replaced was the same model no gimmicks here. Excellent detailed instructions as well as paid postage was provided.

T-mobile I would tell my friends to purchase a phone. If you have any problems the t mobile. Expert will help you with all your questions. Thank you so much for being so patient with me and my needs ❤.

No problem at all. The most pleasant experience for a negative situation. The agent/customer service representative was super helpful, friendly, and professional and helped make a bad situation not so bad to deal with, under the circumstances.

I did my insurance claim about 6:00 during the day. I received my phone early the next afternoon. I definitely wasn't expecting that. It was super easy to file a claim and get my phone switched over ASAP.

The repair location I was given has been closed for 2 weeks. I drove over an hour to the location. I called in and the tmobile expert apologized and sent me to another location that was 45 minutes away from the first location. I should not have been given that option if they had been closed for 2 weeks. Once at the second location they were able to fix my device in about a hour.

The company rep that worked with me after I made a complaint said it was denied because I made a clerical error and submitted correct date on a different claim and that's why they denied it. It took approximately 3 weeks to get a answer after the review. The agent that was working with me finally was able to get this done. She worked hard but still disappointed at the company itself on them not able to give me a answer on why a denial and the fact of a denial due to a small error that was corrected. I won't call it a rip off but will state it really has to work on customer service and claims. Should of never got this far for me to get help. Thank you to the agent who helped me.

The service received was EXCEPTIONAL! The representative was courteous in how he spoke to me and offered assistance and was very quick in completing the process. He took the time to explain what I further needed to do to complete the process, and it was exactly as he said. The only issue I have is that the deductible is way too high for a telephone. This deductible is competing with my car's deductible.

Would have liked to receive the replacement phone at the post office address I use rather than a physical address because I'm currently homeless. If not there, the stores of cell phone carriers should be allowed for pickup of the device because ability to have phones sent to a loved one or family or friends is sometimes difficult to make possible. Please consider making exceptions!!!

Very bad service from this company. My wife's phone got damaged from the screen on 10/24/21. I've called and talked to managers and supervisors, and they don't seem to be able to help me. They keep on telling me they'll send me a new phone in 2-3 days. Is this how they treat a T-Mobile client that been with them for 6 years? I'm not satisfied with this type of service because they're always lying to me.

I dropped my phone and the face cracked. Because I was flying to DC in 3 days I needed a new phone right away. When I received the new phone at my sister's address in Ft Lauderdale FL. I was flying out of Ft Laud. When I opened the package there was no key to open the phone. I panicked. I called my Grandson. He also looked through the package. No key to unlock so I gave him a safety pin to open the phone so we could inject the sim card. Sometimes when things are packaged. Service workers can leave important pieces out. I'm 72 years old, if my Grandson had not been there to assist me. I would not be using my phone today.

I filled out the Assurant mobile phone insurance forms online, paid $99, and my damaged phone was replaced within a week. I am happy with entire procedure though it would be good if Assurant told me they received the old phone that I returned to them.

I was extremely pleased with the service I received. I'm so glad that I was able to have the Protection 360 Program for My Apple products. Very professional and courteous. The delivery was speedy and arrived when promised‼️

The gentleman that helped me was very friendly, very understanding and very kind and when I was having trouble with stuff he even help me with that so I am very pleased with Assurant. I think they go out of their way to help.

The customer service on the phone and at the repair facility was quick, informative, and well done. Couldn't have ask for better or more professional service. Claim to repair happened the same day and in less than 4 hours,

Very confused because after 5 months I was charged for this phone that I immediately returned within 10 days.... And I submitted several claims the past years and I always return damaged devices within the permitted time.... So this situation is very annoying.

The entire claim process was flawless! Claim submission was all online and only took a few minutes. My claim was approved before I even finished submitting all of the information. The broken phone was a Galaxy S10+ and they replaced it with a Galaxy S20+, and all I had to pay was my deductible! Even though the shipping information said I would receive my replacement device on Monday, it arrived earlier than expected on Saturday!

My son's iPhone 12 had accidental damage and we filed a claim to get the screen replaced. Because of the damaged screen, my son was not able to use the phone and since he goes to school, he had to put the sim card in my secondary phone (Samsung) and started using that. Now, Assurant declines the claim saying the phone on the date of damage shows as Samsung and not IPhone. I keep telling them that we had to change the SIM card into another phone because my son needed a temporary phone. Neither T-Mobile (provider) nor Assurant guided us about this correctly and now the claim is not approved. Not sure why I am paying this insurance premium when these kinds of things are made so difficult for customers. It takes 1-2 hours everytime when I have to call Assurant or T-Mobile and I am now losing hope that they can solve this in a logical manner.

I'm very thankful and happy with how fast the service was and T-Mobile did an awesome job helping me set up the phones. Only complaint is 5g is a piece of ** and you guys way over claim service convenience and locations but it is what it is.

Deductible too high. It was 250 dollars. I don’t like the idea that I paid more on the deductible than the initial deposit. I might as well should have gotten a iPhone 13. Or at least upgraded. That part was a ripoff.

It was fast and easy response with my claim and process of the shipment. I would recommend this company for claims regarding phones. The easy filing of a claim was prompt and simple. Phone came in within 2 days only because I put in the claim on a weekend.

Screen broke, called, put in my claim fact, convenient, friendly and reliable. I received the phone and the instructions and it wasn't hard to get it activated. Return box was in the package, shipped off the next day.

Nice work. It looks like you getting better and better. My last experience I had I was very on time, very easy to make a claim, not too many questions and the customer service very fast. I like it. Good job. Congratulations.

Associate kept referring me back to the robot, and kept trying to send the temporary password to the lost phone.. One evening I spent 4 hours on the phone I finally hung up, and began all over the next day. Very frustrating.

All parties associated with the repair were amazing. Store employees were very professional and took care of my issue in a moment of crisis. Would definitely recommend the T-mobile in Stoneham for their amazing service. Extremely satisfied!

Customer service was exemplary! I loved the simplicity of the process and how helpful the customer care representatives were! The shipping speed was completely satisfactory! The device was great and functional! All around wonderful experience.

Lovely, quick and cost-effective service for replacing my phone with their Handset Protection plan. It was simple to use, my deductible was fair and it was delivered the day after I completed the form and paid my deductible.

I contacted Assurant Care Team on 12/12/2021, to replace an iPhone, the lady answered the phone was great in every aspects, my claim was immediately approved with such ease made me very happy. Device arrived as promised. Overall very pleasant experience.Thank you Assurant for having such great staff.

Assurant sent me to A T-Moble store in Margate Florida to Fix my phone. The T-moble store did a great job of fixing the phone. Made it look like new. The only let down is the cost of Assurant phone insurance is so expensive that by the end of the year I will have paid enough to buy to replacement phone and they charge a deductible of $100.00 dollars to replace your phone if need be. So you see it really is not a good value. You're better off educating yourself on local phone repair services and save your hard earned money.

The camera glass cover had broken out and some functionality of the camera had been lost, but it did work reasonably. However, the replacement or replacement procedure to get it to me was excellent and I thank you.

I filed a claim on 11/26/21 and paid my deductible and know it's 12/22/21 and I still haven't received my replacement phone. I keep calling and they keep telling me that it's on its way. They keep giving me the runaround every time I call.

After posting my review the company contacted me and somehow was able to send me a replacement device.

Damaged phone beyond repair due to personal negligence. Customer service was fast, friendly and helpful. I didn't have to wait too long for my package to arrive and when it did I had to send the old device back to them and that was also hassle free!

Was received declined mail from Monzo team. Still I don't understand why my claim was rejected. I was provided all type of documents to the team but I reject. I was shocked about my claim because of how insurance people are looting customers money and valuable time and they think this is professional's job. Even beggars are better than this type of people. If I give some my money to beggars they will say some wishes to me. I just want to cancel my premium.

I would recommend this company for sure.. Great service.. I Been with almost every phone company and T-mobile and Asurion have been the one. Thank you again..And for sure I will recommend to friends and family. It's worth it..

This is a very good idea for any consumer to have when buying a phone. It is no different than buying an insurance for a car or home. It gives a person a peace of mind and also the timing of getting a replacement phone was very fast and easy to get.

I had to replace my phone due to damage, it was the end of August 2021 and I have been charged $336.30 in December 2021, Assurant stating I didn't get the product back in time... I did everything assurant instructed me to do regarding the return. I was told by Wisman that the phone(s) are in the warehouse, but they haven't been scanned in yet. Jason id # ** is now stating that we'll be refunded $336.30 but it will take 1 to 2 billing cycles. This is crazy that we have been clients for 20+ years and are being treated like this.

The experience was quick and easy. I submitted my claim for a new phone and couple days later my phone arrived in perfect condition. Thanks! This by far was the best experience that I've had with a phone insurance company.

I wanted to take just a second to thank Assurant Insurance for their amazing service. I have had my current phone replaced 5 times now and each time has been completely easy and inexpensive. They have not threatened cancelation or shown any type of disdain with any of my claims. It is greatly appreciated.

Everyone was very nice from the start to finish. It was very easy talking on the phone with the insurance representative as well as the Sprint technician. He was very helpful. I would use this service again and I would recommend a friend. Thank you.

Good and excellent services. I will recommend to my friends and family used Assurant. My iPad was broken. Some company send to manufacturer company. Never gave a serious result. The item was receiving fast and safe and assurant stay every time focus in my claim.

When I first did the claim it was very easy and quick to get the phone. I am glad we received the phone as quick as we did so he could get back on his service. And it was cheap for the deductible which I was happy about.

I was very impressed with how easy it was to submit my claim and how quickly I received replacement of my phone. I would definitely recommend this company. It was very important for me to replace my phone as quickly as possible.

Claim on lost phone was replaced immediately. It's the online process that's not easy but done quicker over the phone. Deductible also needs to be reasonable considering the lost phone is already two years old.

Sent back broken phone, tracking stated received by Assurant on August 20th. My bill with T-Mobile showed the cost of the phone added in September. Called Assurant and they stated the phone just wasn't scanned in yet and it would be taken care of. T-Mobile put that part of my billing on hold. October rolls around T-Mobile still showing $595 charge, called Assurant again, same story "Phone just wasn't scanned in, we will search for it and remove from bill". Talked with T-Mobile and they put that part of my bill on hold again. Mid-November now, same story and same outcome with both Assurant and T-Mobile.

It was ok in some way pretty easy but could have been better with better instructions on how to set up your replace iPhone and what to do but I didn’t have too much trouble in setting it up. I would recommend it to friends and family

I'm very satisfied with everything in general. My phone screen was repaired in a decent amount of time, Assurant techs were very helpful and made the process very easy. Mario & Rome did a great job with my phone and exceptional customer service.

I was in a dilemma about the process to file a claim to get my Samsung Note 20 Ultra replaced, for damage to the camera as a result of it falling out of my pocket. T-Mobile was very helpful and walked me through the process and provided a replacement device within 48 hours. It was fantastic, and I really appreciate how professional and quickly the issue was resolved. I am very happy my Note 20 Utra are to form. I highly recommend T-Mobile!

The experience I received was helpful. I appreciate the assistance and I am thankful everything moved along quickly to receive my replacement phone. I recommend using the insurance service for cellular phone replacement.

Lost my phone and call Tmobile to report, Representative was very understanding and knowledgeable about her job. Assist me very well and fast. I would highly recommend insurance on any phone from tmobile. I am happy I did.

Assurant is a great company and helped to send me a replacement IPhone XR in a timely fashion. I started the process at T-mobile and they took care of me from there. I love the replacement phone. Like new!

Please be sure to explain the whole insurance process including fees to be paid upfront in order to resolve issues. I was unaware because of the amount of money that was spent and service plans on my T mobile account.

My dad’s phone got stolen by a couple of youngsters and he was worried that he would not have a way to communicate with my sister and I. As soon as I reported it to the insurance of Metro by T-Mobile, Assurant made a quick and easy to replace the unit! Thank you for your support.

Samsung Aristo 4 phone replaced. Very happy with the very fast and friendly service. They treated me like I was a million dollar customer. I am very happy with this company. I would tell others about this experience.

So I filed a new claim (never filed a claim on this line and have been paying for the insurance for years). They place the claim "under review" and three days later still nothing. So I call and get them on the phone and the first lady literally tells me nothing but call back in a few days. I said, "No. I'm on the phone now and I want to know why my phone is not being sent out. I would like to speak with a manager." So the woman sends me to the T-MOBILE customer service rep not the manager. So the T-Mobile rep tells me that he can see why they won't send it and it's due to the fact that there is no more Note 20 Ultras and so Assurant was trying to buy time. He told me to ask them about it and sent me back to Assurant.

I am very dissatisfied with T-Mobile's Assurant service and I am making my experience available all over the internet. In November they billed me $396 for a damaged phone that they claimed I had not returned and today, 12-9-21, denied my request for reimbursement. This was despite my documentation of my initial call September 20 where a customer service rep assured me that my phone had been received but simply "had not been scanned in by the warehouse". I was never apprised of any further problems in the matter before they debit from my account. I used the mailer that was included with my replacement phone and followed all the protocols. DO NOT BELIEVE THE NEAR 5-STAR REVIEW THAT ASSURANT POSTS ON ITS WEBSITE. The customer service reps are fine, it's their process that is horrible.

Very easy and reasonable process. Definitely recommend this company. The phone came overnight. No headache talking to people. They replaced the broken phone without any problems. I definitely recommend you buy the protection for your phone. Saves you greatly in the end.

I am trying to find out when they think that they will be able to ship me a replacement phone. This is day four and they have no answers. Who can wait for them to get around to shipping a replacement phone? I probably should take it to a local independent repair shop who probably would not charge me anymore to fix my phone than Assurant charged me as a deductible. Now I am out the deductible and still waiting.

In today's times is so hard and extremely overwhelming to have to go through the process of receiving a new phone but thanks because of your company I was stress less and able to handle which normally would have been a stressed out beyond measure situation... I appreciate all the good work you guys have taken the time to provide for myself and others in our times of need. Happy Holidays.

Chris did an awesome job with my screen repair today. He was very attentive to detail and made sure to explain everything every step of the way. He also fixed my screen in a very timely manner. Great service!

I have no complaints on the service. The insurance was excellent. Mr. ** went above and beyond with his explanations of the service. Having Assurant Insurance all worth it. I was surprised this repair service didn't take long.

When my phone was damaged I had no idea how to file claim. When I went to T-Mobile store the associate was quick to help me and told me what the process would be as well as my cost. I went home immediately and filed claim online and my claim was approved immediately and my replacement phone was shipped out 3 days later.

My phone was stolen. Contacted T-Mobile. Fill out a claim form. A new phone was send next business day. My experience with the customer service operator was professional. I will recommend T-Mobile to anyone.

Thank you for the replacement. Thank you for your business. There was a little problem before regarding my previous iPhone Giga byte which cause partial rejection but good that T-mobile helped me to be able to pursue the replacement. God bless you and keep you.

I have been paying insurance forever on Sprint (now T-Mobile) and I lost my phone in South America. The claim was approved immediately then....they never send the phone.. I have called multiple times.. They always promise me that in 24 hours they either will send the phone or that they will process the shipment and has been already too long.. The last rep I was chatting with, (Sergio), just hang up on me. They don't seem to be able to get the phone, they have back orders, they don't offer me a different device, they won't give me the chance to upgrade or money to buy one myself... They do not seem to understand that I need a phone... They don't care in the least...

I followed the instructions and put my damaged device in the envelope provided with the tracking number. Even took my package to the local post office and even had the post office person take the envelope clothes and the tracking number even shows delivered at the warehouse but it sure is still trying to charge me and now return device fee and now I have a $700 charge on my phone bill. And they won't do anything to help.

Everything was great. I am so excited about my phone replacement and I will recommend Assurant to all my friends and family. T-MOBILE is one of the many cellular service providers that I can give a great thank you for having a wonderful insurance company.

My experience with Assurant was amazingly quick and stress free. I'm very happy with how they are very professional and caring when reporting my situation. My phone was shipped out right away and I received it the following day. Amazing!!! Thank you Assurant.

Was very pleased with ease of replacement and prompt time of receiving merchandise. BUT if get disconnected while processing claim Assurant should call you back... NOT make you call and start all over with claim... They should have to call you back. If we have to start again not good.

They contacted me back after my case was escalated. After a long process but came out with good news on the other end. So I'm satisfied.

I was very happy with my repair person and the wait time and the ease of scheduling the repair. The location for this T-Mobile needs to be given specific directions to get there. It is in a "new urbanism" type of development and I missed my first appointment because I couldn't find it after 45 minutes of searching. My phone had lost charge and I couldn't call and the people I asked had no idea.

I had to replace the Galaxy 8 and found it was extremely easy and quick. Next day it was delivered to my home. I received prompt attention when I traveled to the Xfinity store. They help me erase information on the old phone before I mailed it. The replacement phone seems to be working fine.

I returned a damaged device and I'm still being charged for it. This the second time T-Mobile tried to charge me for something that was on their side. I never received any notice that it wasn't delivered. They need to fix this.

Timely service. I received new phone very quickly. Direction were straightforward and returning broken phone was easy. Very happy with service. I would definitely recommend. Definitely worth getting this coverage.

It is a excellent choice to PURCHASE ASSURANT. Everything with the replacement phone went as they describe in the insurance. I will tell you that do purchase the insurance. This is my second phone damage and everything went 100% satisfied.

I first made my claim on October 3, 2021. I didn't hear anything back. I followed up on October 18, 2021 online and saw that my claim was approved on October 12, 2021. I never heard anything back. Finally I followed up on NOVEMBER 17th, a full 6 WEEKS AFTER MY INITIAL CLAIM!!! The agent I spoke with on the 17th was very efficient, professional and took care of me immediately. I pay for Protection 360 on 11 devices. That's $198 per month. I should not have to wait 6 weeks and follow up multiple times for a single insurance claim.

I would recommend this service to everybody. I would recommend this service to everyone. I am satisfied with the service I received. I received my phone and I am satisfied with it and would recommend this service to everybody

Be more descriptive what to do with the phone. I’m not sure if I junk it or send it back. The phone is completely demolished and it does not work at all but in the package it doesn’t really explain how to ship it back if I have to do so.

Was pleased with their service but expected to receive a NEW IPHONE..Not a certified rebuilt!! When I signed up for the program I was with the impression that if something were to go wrong with my new iPhone that it would be replaced with a NEW IPHONE..

The speaker on my LG cell phone was broken. Xfinity helped me with the return to the Assurant carrier for replacement, and the process, including receipt of a new phone, and the return of the broken phone couldn't have been easier

Where to begin? Phone damaged, filed claim, they sent out refurbished one, I drop shipped the damaged one and somehow outside of my control it experienced a shipping delay... Tracking showed it logged in their warehouse but I was billed just over $200. I have been unable to remedy this issue. Cannot seem to get anyone in their customer service support line to help me out.

Returned phone to company and they say package was empty. Being charged for a phone I returned. Not happy... See on reviews this is common. Maybe check your employees and see what they are doing with the phones.

I took the cover off my phone after several drops and found the back shattered. The camera was unusable so sending pictures was impossible. I went to the nearest store and was told it needed to be replaced. Thankful for the insurance and speedy replacement of my phone. Great job to all involved.

I was completely satisfied with my experience in making a claim for my lost phone. I was pleasantly surprised that I received an upgrade on the phone. I received it in one day from the time it was approved. The personnel I talked to were friendly and efficient. I don't think any improvement is needed.

Time from breaking to replacement was 5 days and it cost 10$. Great value easy to deal with company. I would recommend buying the insurance. It is worth it in the long run. This is the 3rd time I have broken the phone.

I had an outstanding customer experience with Assurant! My entire device replacement was a breeze and I definitely recommend their professional services to anyone that owns and utilize electronic devices.

It was quick and easy to file my claim. My device came quick and I was given enough time to send in my damaged device. I did not have to pay anything to send my damaged device in and the price for my my replacement was reasonable.

Better communication, with Notifications on the process after making the deductible payment would have been helpful. Since that wasn't done, I checked my status two days later just to find out there was an error in my information, and I had to call and figure it out then my payment was able to get paid and then whatever the timing from that moment allowed I was going to receive my phone. I got my phone a week after I first made my claim. You guarantee, next day.

I just want to say that they gave me excellent service at the Lynwood Metro PCS store and it was beautiful service management and staff and I got my phone replacement perfect Ready Set so what more can I ask for? They're great.

The claim was easy to file. No long forms to file out. No phone calls. Only few question to confirm that I am the account holder and explain the defect. I received the replacement device in no time and instruction on how to return the defective device.

Excellent Service. Everything explains step by step. That makes everything very easy. I had an accident where the phone was badly damaged. It was totally replaced. It was sent within 24 hours of the claim completion. Keep it up guys. Thank you.

My cellphone was inoperable, and the Lens was cracked so badly, I wasn't able to make or receive calls. Assurant resolved my issue expeditiously, and I received my new cellphone within the time they allotted. I am extremely satisfied with their Service.

My cellphone broke, after contacting T-mobile and transferred to Assurant. It an easy replacement. The deductible was affordable ($100) for a Galaxy Note 10. It was a business line which I was concerned not being in contact with customers, I received the replacement the very next day. GREAT JOB.

Assurant device protection plan works seamlessly and promptly in resolving my device replacement following the loss of my Samsung Galaxy Note 10. I would recommend it to any person as a very reliable company for business.

It took a week for my replacement to arrive, and it didn't come with any instructions. The T-Mobile agent had more or less told me when we filed the claim. I did not think it would take so long (11/16). However, luckily, I was finally able to turn the damaged iPhone on long enough (11/18) to RESET it, and packaged to send it on the 19th.

Great experience with Assurant. Great customers services. They are honest and always there to help. They do things very easy. Help customers filled claimed and soon your call is approved. They send the device right away.

I was very happy with the replacement but they did not include a prepaid return label and envelope which made it harder to return in the allowed timeframe. Device was as expected and in good working order. Response time was very fast.

Happy with everything. THANKS. I had to play to get the screen fix to get my information off the phone. That's the only thing that I didn't like with this. Maybe you should fix that problem. But overall I was happy.

The process of replacing my phone was quick and convenient. My new phone arrived promptly with a postage paid envelope to return my old phone. I will definitely recommend this service to any who's considering purchasing a new cell phone.

Everything went well, thank you so much. I received my phone in a timely manner. And everything was transferred over to the new phone with no problem. I will definitely recommend my family and friends.

I needed a new phone coz I lost my other one and they were quick to get it to me and it's been a great experience. I would definitely recommend them to my friends and I've I'm extremely pleased with how everything worked out, my phone's great and it works wonderfully and thank you.

I dropped my phone and cracked the screen. Filed a claim online with Assurant. It was very simple, paid my deductible on Sunday and had a brand new phone, that was also an upgrade as they no longer sell the one I had. So I got to upgrade to the newest version. And best of all the replacement was overnighted. Switching personal info and apps to new phone was also really easy. Also Assurant's customer service staff is very friendly and made sure I had what I needed. So glad we chose to insure our phone with Assurant.

Very good. Was easy to get new phone! I would always use insurance for my phone insurance. I don't think there is no other company that is as good as this one. It was quick and easy so I would always end up with them, this company does what they say they do. Also they were very kind!

After a few setbacks because Instructions started off by saying if I still had my old sim card, to use it and I would be all set. Turned out I needed to use the new one and Techs were able to get the replacement activated.

Had to replace my new Samsung Galaxy A42 because I dropped it, with glass protector and case on it, and cracked the screen. The process to file a claim with Assurant and get my replacement device was simple, easy to follow and taken care of very quickly. I missed the 1 day delivery on Friday so had to wait until Tuesday, no fault of theirs, they do not deliver on weekends. Overall it was a nice experience and quick process. Thank you!

I ordered a replacement phone, received the shipment the following day however the phone was damaged. I called customer service and after providing information they told me the phone was dead upon arrival and would need to send it back. I packaged it in the envelope they provided and took it to USPS the following morning. As instructed I called back to have a new replacement shipped and was told there were no tracking updates and they would not ship until they had one. A supervisor promised to call me back, never did. I had to call three more times throughout the day and was hung up by the first two. Still no resolution. THE ABSOLUTE WORST SERVICE I HAVE EVER ENCOUNTERED. You do not treat people the way this company has me and I will write every bad review on every website I can find. DO NOT USE THIS COMPANY. SPEND THE MONEY AND JUST BUY A BRAND NEW PHONE!

Assurant was quick and excellent in getting my phone replaced. I would definitely recommend them. The service from the team is Excellent and outstanding. I could have chosen from many other companies yet they could not touch assurance.

I originally purchased my LGK40 32G GRY TMUS KIT on April 22, 2020 and on Dec.12, 2020 my phone was stolen/lost/missing and I filed a (claim) #**, (order) #** and I received my replacement phone on Dec.15, 2020. I was completely satisfied with my replacement phone! Now fast forward to Nov. 2, 2021 my phone completely CRASHED and Completely Stopped Working. I filed a New Claim on Nov. 3, 2021 and received my Refurbished Replacement phone on Nov. 4, 2021. I thought that everything was working fine until I noticed a few days later that when I put my phone on the charger at night for it to back up my device and or update that in the morning my phone had turned itself completely off and I had to turn it back on manually myself. This has been happening every single night since it started!

I had a great treatment with my insurance provider. I will recommend my friends and family members. The time was short, quick to response and delivery was fast. I will love to always be with Assurant company.

The service I received was excellent. I am very satisfied with the amount of time it took for my phone to receive and how easy it was for me to ship it back. I am extremely pleased with assuring service.

I made my claim for my handset's broken screen and was approved. Paid the $50 deductible and 3 days later i received my new device. My new device is in perfect condition. And I am pleased with how fast and easy the entire process was. The only concern I have is maybe the colors> to choose from. Thank you.

The only issue I has was dealing with the automated system. They automated system prior to speaking with a representative is hard trying to understand the consumer. Especially if you have an accent. I would say it's something that the company would need to improve.

It took a minute trying to file claim online. So I called it in. The sales assistant was Extremely amazing and assisted getting claim approve. I received my phone within 2 days later. She was based in Texas! Thank you so much for hearing my concerns and getting my phone as quick as possible. Thank you from me and my mother!!!

Great customer service with the process to return damaged phone and receive replacement phone with easy 123 steps. Customer service representative was very patient, explained everything and answered every question I asked about my account.

You sent me a phone that was not compatible with T-Mobile. I've been without a phone for over a month. The replacement phone should have been resent anyway while you were waiting for return of unusable replacement phone.

The representative was very good and explained everything to me about getting the replacement phone without any problems. She was very polite and courteous and my phone came the next day like she said.

Claim was filed because the T-Mobile store. The store representative denied the replacement based upon visual/physical inspection of the phone and was determined that the screen had scratches. Replacement phone was sent to the local T-Mobile store.

Very happy. Pleased with phone received. Clear instructions. 6 a month payment for insurance on the phone as well working. I would suggest every person get insurance on their phone. At time of purchase.