Assurant Phone Insurance Reviews

My son dropped his mobile phone so we got damaged and the website to do the claim is awesome. It was fast easy to use and it didn't fail. Actually it's not hard at all. I recommend this to anybody. I thought the process was going to be harder like always that it wasn't at all

Assurant was amazing. Although they had nothing to do physically, the website is easy to understand and mistake proof. They even go through the steps of having you review numbers and addresses once it's time! The site is user friendly and even verifies the phone once the IMEI number is input.

They sent me the phone fairly quickly and I sent the old phone back to them the next day after receiving the package I needed to send to post office. I also paid 100 deductible and they received the old device on December 5th and today is January 1st and they charged me 150 for not receiving the device. They verified they actually did receive the phone on December 5th but just hadn't scanned it so they just don't care and charge you for no reason. I'll never use them again.

The step by step process for trading in my phone to Assurant Phone Insurance was simple and quick. Easy to understand instructions were provided and timely responses were communicated from the start of the process up to the end of the process. And that was much appreciated! Thanks Assurant. It was a pleasure doing business with you.

I wouldn't change the claim process as it is right now because it is so easy and stress free that I don't think it could run any smoother as far as my experience goes. The process was very self explanatory and the website didn't have any issues causing me to have to go back and re enter any of the info requested and just for that alone I am very happy with the way the claims process is. Thank you.

My experience was great, just did not have any instruction dealing with the phone to guide me how to use it. Can you send me instruction on the phone so that I can know how to utilize my I Plus 9 phone 5G. Can you send me a pamphlet for instruction of my phone?

They replace the broken screen but now the voice is not working. We can hear the videos or calls. We can even put headphones. It won't work. What can we do.? I paid for the replacement but the voice is not working and my kids use it to watch videos or play games and they can't even hear me when I'm calling them on the phone so if you could please give me a call to see what we could do about this phone that the audio voice is not working. This is my number **. The number for the phone that voice is not working is **.

I filed a lost phone claim with TMobile Friday afternoon about 3:00 PM online. Saturday morning Dec 23 I saw a package on my front from TMobile with a replacement phone identical to the one I thought I had lost. I found the lost cell the same day that I received the replacement. Talk about good service, WOW!! As I began to try to replace the SIM card I couldn't open the entry port so I put the phone back in the box. I somehow lost track of the Sim packet and as I hunted high and low for it, lo and behold, I saw the phone I had lost and I dug it out. I am now in the process of returning the replacement phone. I hope to return the phone to TMobile tomorrow or the next business day.

While washing my hands in the bathroom, my phone fell into the sink. So I dried it and used it, but after 3 days, the screen turned black and I couldn't see it. I went to the shop and talked to them, and they told me how to file an insurance claim, and after three attempts, I received compensation. Both times it was my inexperienced claim method, but the third time I was able to apply thanks to the friendly explanation of the compensation manager.

The experience was great. I got my phone the day after I called to get it. They sent information on how to return my old Samsung phone and it passed the inspection to get the bounce for a perfect phone. I would recommend this company and product to anyone who needs a new phone. I love my iPhone 15pro max.

The experience was great with the claim and I experienced no problems submitting the claim and getting confirmation that my device was on the way. I will refer anyone that ask any questions about Assurant. I don't feel there are any changes that need to be made to the current way this service is being conducted.

As I mentioned to Assurant, I think there's a place for additional clarity when it comes to devices being broken by the user without necessarily cracking the screen, but still breaking it. Additional clarity would help less familiar users be more willing when I explain how easy it is and show them, to get it. I've had multiple people tell me "well what if I broke the phone without cracking the screen or doing one of those things? What then?" And I didn't have an answer.

Totally simple and efficient. You have earned FIVE STARS from me. Thank you so much for making this claim flawless and simple. I would highly recommend Assurant and might I add, I am a very difficult customer. I cannot thank you enough. Also, my experience with your customer service via phone was exceptional.

The assistant on the phone could have been more patient and gracious in dealing with me. I was less than impressed with the service over the phone. The service people in the store I visited were patient, respectful, and courteous to me. I wish my phone experience had been so pleasant. I'm sure I was not an easy situation to deal with, but I was doing my best to resolve any of my problems with the process. I hope you can improve your service over the phone.

Needed to get phone replacement. All the steps were easy to understand and execute. The process and security verification only took about 5 minutes. I had no trouble understanding the prompts. My phone was on the way in no time at all.

I wasn't sure what to expect by using website, was hopeful it wasn't going to be confusing. I liked that all of my phone information auto-filled onto the claim form. I was worried about how much my deductible would be for a repair. Less than $50 was in my budget. The whole process was short and sweet, which was great for me! Thank you.

My experience with Assurant was great. I'm happy I insured my equipment, I was really broke when losing my equipment, happy I could make a claim, thanks to Assurant, you have made my day. My equipment is very important to me. I will surely recommend to friends and family

The back of my was damaged so I filled out an insurance claim through my phone provider. Therefore, this process was fairly easy so I could proceed with a new phone. Due to the damages that were caused accidentally. The phone is starting to lag and my apps are disappearing, and my contacts are not saving to my phone. My text messages are disappearing as well, overall the phone is not functioning properly.

The website was easy to follow. The questions were brief and responses could be check without confusion. The time to complete the report was much less than I expected. The statement on the screen from the return service which read, "YOUR PHONE IS ON THE WAY" was very, very, very assuring! Ten Stars for T-Mobile by Metro.

My kid lost his phone and it was not recovered. This allowed me to be able to replace it immediately. I appreciate the easiness of being able to replace the item that was lost. My child will be very happy to know it is going to be replaced. I'm very glad to have insured with Assurant.

Their customer service was outstanding I couldn’t have received better customer service anywhere else. The lady at the Fenton, MI store was very knowledgeable and kind and considerate. She made the process an easy and pleasant experience. I wish I could remember her name I think her name was Amber; however, I can’t remember for certain.

The service I received from Spectrum employees was above and beyond expectations. They were knowledgeable and understanding towards a senior citizen with limited tech skills. Kudos to the fine team from the trade-in department off Rt 41 in Bradenton FL. NOT only were they extremely helpful. They taught me a thing or two.

I recently had to file a claim with Assurant for a cracked screen on my iPhone 13 Pro Max under T-Mobile’s Protection <360> plan. The process was surprisingly smooth and user-friendly. From the start, the Assurant website provided clear instructions, making it easy to understand the steps involved. Submitting the claim online was straightforward. The form required basic information about my device and the damage, which I filled out without any hassle. I appreciated the intuitive design of their online system, which made it easy to navigate through the claim process. After submitting my claim, I received prompt communication from Assurant acknowledging receipt and outlining the next steps. The deductible amount was clearly stated, and I was able to pay it online without any issues.

It was very easy and simple to fill out the claim report. And the checkout process was very easy. Look forward to using this platform again to submit any claim that I may have from business. Very satisfied with my process for submitting the claim for my broken device and the right model was available.

I don't have any negative responses regarding Assurant Insurance for my cell. I am completely satisfied with their timely response in getting my cell phone replaced. I'd suggest everyone get this insurance for your cell needs. I dropped my cell and cracked my glass. I had a lot of trouble with the phone. When I called the insurance company, they helped me right away. The staff lady was especially nice and helpful.

Website was quick, accurate and simple to use. Excellent company. Shipping instructions quick and to the point. Questions were direct and to the point. Good for older people like myself. Loved the quick way the company had of getting information needed to process the claim. Fee for phone was less than I thought. Shipping turned out to be free considering the amount of money I would have had to pay was huge.

Once I got to the website it was quite easy to complete the process. It is a great thing to get hand set insurance through Assurant for one's Metropcs mobile phone. Maybe the only problem I have is the price of the deductible. I believe one should get a discount if you are disabled.

I receive my replacement phone the following day after I placed the claim. I am very pleased with my new phone and the service I received. I will recommend your services to my family and friends. I had to go to a T-Mobile to get my data transferred from one phone to the other. It did not take long at the store.

Smooth, cold day outside did not have to leave the house to finish this claim. Easy for older generation to file, not complicated. Was in complete panic when device was gone. Now happy with results. No complaints. Would be glad to refer to other people. Thanks for being kind and understanding.

Assurant's warranty request process exceeded expectations with its user-friendly interface and efficient system. Navigating the online platform was intuitive, and the step-by-step instructions ensured a seamless experience. The concise submission form and transparent communication provided confidence in the process. The swift resolution of my claim showcases their dedication to a hassle-free experience. I highly recommend Assurant for its simplicity, efficiency, and excellent customer service.

I describe my experience as satisfied the way you take care of us as customers. It's easy to file a claim and very fast and respond are very quick on sending you your device, that's one of the reason. I recommend Assurant to all of my family and friends for the good service and fast service that you offer.

Excellent service. Fast and replaced with top quality device. My cell phone supplier had very little problem preparing it for my use. I have used this insurance before with the same outstanding good service, including very timely on their part. I do not recommend they use FedEx for their deliveries. Their packaging was safe and efficient, thus no shipment damage.

I try to order it though the app, I needed to speak to a live person, the Representative I spoke was amazing with customer service skills for sure.. I will give him a A++, I am very grateful it arrived a couple of days before Christmas for sure.., I give it to my Granddaughter on Christmas day, I call T Mobile to have it unlocked and Register the IME number, everyone was just amazing.

Experience went great. Thank you! I would've welcomed a confirmation with my device was received. If I got one, I didn't see it. I was happy with how quickly the next device arrived. It was actually in less than 24 hours. That's hard to beat to go from broken phone to a replacement in less than 24 hours.

Easy process, very fast and smooth. Had no problems at all and I was very surprised that it was so easy. I had dropped my phone on Christmas day. Thinking the process would be a pain, I took my phone to T-Mobile store in Niles Ohio, they gave me the claim form and I took it home and went online to the claims site. It was so easy to just fill out the forms, give my credit card info, and voila, they will mail me a replacement phone.

My claim was very easy to process; it took less time than I expected. Website was very helpful and accurate. The people were quite helpful and polite. The claim was processed quite quickly; again, faster than I expected. Overall, very easy and quick. I am very satisfied with the claim process.

Everything is good , y'all did a good job, now I just need my new phone, thanks, it doesn't even matter what kind of phone it is. I just want something else besides the old phone. And how long is the new phone going to take to get here. I need a new phone like yesterday.

Thank you for your quick response on replacing damaged phone. This is why I always get insurance on any electronic devices that I purchase. And always recommend to other why they should also insure their electronics. Once again really appreciate Assurant being there for me. Great work to the representatives that assisted me.

I'm willing to pay the amount asked for, for a replacement. My experience is so far so good. I'm hoping to get the replacement asap. I'm not happy about having to write more than necessary to get a replacement. That part can absolutely change for better service. Other than that I hope to gets in the right hands so that I can continue to be a satisfied customer. Thanks for your time and consideration.

My son was at the gym lifting weights. Someone moved his phone and weights were dropped on it. Phone has damage to front and back of phone, phone is bent, screen is cracked and power button is stuck it. Claim website was fast and easy to get replacement. It explained each step and replacement ships quickly. They make easy to understand. Great company.

Fast and easy using the link. I broke my phone and cracked both front and back of my phone and I was frustrated but It was easy to file a claim. I would recommend friends and family that using this was great. If I ever have to use this again I would be ready.

Easy and fast experience to get the issue with my phone resolved. Was able to use the phone at the T-Mobile store, they made my claim over the phone in under the time I expected and I was able to complete the claim online by computer since I do not have a working device.

My phone cracked from both sides and had the cover for the phone and had insurance for the device so I thought it was going to be a hassle to claim a new device. As I was shocked that it was so easy and stress-free, keep doing what you are doing to keep customers satisfied, great job!!!!

Even though I had 2 transfers everyone was very professional, friendly, & helpful. I was very pleased & feeling good after phone call….Keep up the great work. “Clark” was my Assurant CSR. Wasn’t feeling very confident about the process at first but his knowledge put me at ease.

The agents at T-Mobile support helped me by guiding me step by step to file my claim. Even when the line kept disconnecting, they called back every time. They were very helpful. I had to contact T-Mobile 3 times for this matter, however every time the agents were very nice and willing to help. Thank you.

Although they handled claim unbelievably quick getting questions answered wasn’t easy because I couldn’t get anyone on the phone. 2 attempts. System hung up on me. 1 customers service agent hung up when I began speaking. Very frustrating. Didn’t know where to send phone back because no info in there about it.

Filing a claim through Assurant's website was a piece of cake! Unfortunately, I have had to file a few claims over the years. Just follow the simple steps and you're done! I will receive a replacement in a couple days! I highly recommend this company if you desire insurance for your phones!

I was able to do everything online very expeditiously without problems. It was a very easy experience and it was not complicated at all. I appreciate the easing which I was able to accomplish the task that I needed to accomplish. It was very easy step by step and I appreciate being able to get things done so quickly.

T-Mobile responded with expediency in getting my phone replaced. The only, concern is with the gentlemen who activated my phone didn't follow through to see that my phone would receive calls before I left the store. I didn't have my Gmail password and he said he couldn't help me any further.

Excellent customer service with both chat and phone. Was able to walk me through the filing process and ensure everything would be taken care of. I was told the process would take 48 hours and I was externally grateful that they were able to resolve my issue as fast as they did during the holiday break.

Great experience. Quick, easy. Greatly Great experience. Quick easy. Greatly appreciate it. I lost my phone. It was not a great experience. However, having quick easy service from Assurant made getting a phone back much better thank you. I would recommend this service to a friend. It has worked really well. Thank you.

Drop my phone on accident and broke from the Camera, took it to T-Mobile and they help me out real quick, came out, satisfied to know I was going to get a new phone like nothing happened. Sure enough in 3 days I had my phone in hand with instructions to send it back real easy

Can you believe it?! I lost my phone at a bus stop right before the Christmas weekend - and of course I don't have everyone's numbers written down, people are probably messaging me and I have to do a claim to get a replacement phone. But then guess what else! Assurant Phone Insurance made filing a claim SO EASY! I thought it would be a necessary hassle but they made it so efficient and EASY. Did I mention it was EASY? Happy holidays! I feel a lot better now!

I have been without a phone since 12/20/2023 due to my phone being outdated. My phone just stopped working. I went into the store and they informed me that the K51LG was no longer available and they no longer make LG phones. So now I have to wait for 5 days to receive a new phone.

Very easy, fast and simple process. Thank you! Thought that it would be tedious and time-consuming. Was very surprised that the online claim filing process was soo user friendly. Has not always been this easy this easy. My claim was approved instantaneously versus having a waiting period. Overall my rating is excellent!!

The claim process took only a few minutes and it was simple to file. This process is easier to me, because sometimes calls get dropped or the communication can be messy. The only part that was a little frustrating was the time it took to enter the account holder's birthdate. It would start at the beginning if I hit in the wrong area on the calendar. I think it would be easier to just punch in the date. But other than that I am very happy with this process. Thank you!!

Here is a 50-word positive experience with Assurant services: I recently needed to file a claim for my broken phone screen. I contacted Assurant and they were very helpful. The claims agent was knowledgeable and friendly. They processed my claim quickly and I had a new phone in no time. I appreciated how easy Assurant made the whole process. Their great customer service made what could have been stressful very simple.

Doing the claim was not easy. Should be a lot easier. The whole process was a little confusing. Other than that it wasn't too bad. Kind of felt like I was being accused of stealing or I wasn't supposed to do a claim. My actually is damaged but I have not got around to filing a claim on mine. The phone I did a claim on was my Mother's and she couldn't do the claim just because she wouldn't know what to answer on all the questions. We do appreciate the replacement.

Exceptional. From the time I damaged my phone until I had a claim number was less than 15 minutes. Website was very simple and easy to navigate. Outstanding service. Headed to the repair shop now and will probably have this whole problem taken care of in less than an hour.

I went shopping and my phone I placed it for a moment in the cart to go pick up a heavy item, with so many people I returned and my phone was gone. I CALLED T-Mobile CC, they canceled the IMEI, and proceeded to call Assurant which was a very good, nice and quick help to process my Claim. It took less than 20 to get it approved and my replacement is on its way. Very pleased.

Overall protection 360 replaced my phone and I am happy with the service. What I don't care for is writing reviews for feedback for this survey. Some lines and boundaries were crossed and words got out of hand but overall 360 came through for me. Deductible was kinda high for me but I still saved money at the end. That the best about the program.

Claim was done easily, no problems online. Phone was dropped by our daughter-in-law, Kimberly **, who lives 15 miles from us in Chino Valley, AZ. She was pleased to have the process done so quickly. Thank you. The claim was filed in Prescott, AZ by Wayne **, her father-in-law, who is the husband of the account holder, Sandr **. Kimberly's husband is John ** who also has a phone on this account.

A lot of things could've been better. My mother been waiting on a phone for three weeks and still haven't received it and she unhappy because she been with you all since 2005. We hope you can fix the problem because she is ready two move on from your services. Thanks in advance.

Easy to present my claim. I would recommend to all my friends and hope your public site. I was in insurance for 42 years and wished we had the technology to help our clients move forward faster. Keep up the grand work for your customers and I will be with you forever.

We talk to claims about my broken and I need it quickly. They ask a few question and they help me to fill my claim. Easy and fast to get my phone. Very fast and easy to configure and ready to go. Thank you. I will refer all my friend.

The whole thing was super easy. Couldn't have been better. Excellent job everyone T-Mobile & Assurant. Great job! If I knew it was going to be this easy I claimed every house I had in her car I ever had and I just love everyone so much. Thank you for being a part of my life.

The replacement came quickly and was appreciated. The only problem was that the delivery was left on our porch where anyone could have taken it. I would not have been able to pay any more money. If there could be any other delivery process, it would be more efficient. It may be that it could be sent to the purchasing store.

Easy process. I really like the same day fix option. I work a full time job so if I can’t make it on today I’ll definitely be able to go in on Saturday to have my phone repaired. I also like that we do not have to ship our phone in for repair or wait to receive a new phone like in the past. Thank you.

Had to call to make a claim and the agent make it fast and accurate for to get it done and that’s was great. I ain’t tell her but I was at work and couldn’t be on the phone long so I was very pleased. Thank you for being there for me when I need y’all Assurant.

Website for claim submission was seamless. Options were provided for in-store repair versus just a replacement phone. Customer service agent was pleasant, knowledgeable, and efficient. The claim was processed in minutes. For security concerns, it is important to me as a consumer to have repair options that do not involve replacements devices, when available.

They did a great job, fast and easy. I had no trouble with this claim. I would highly recommend having the insurance for your device with Assurant phone insurance. Fast and easy and will use them again. Thanks to them I will have my new device and trouble free. Thanks again. Great Insurance.

This process was easy and from online service to setting it up in the store the service was excellent. I recommend Assurant whenever the issue of lost phones comes up. Being absent minded among other challenges they respond in an understanding manner. So all in all when I hear the woes of others with other such services I am glad to have chosen your service.

The process was easy and fast. The Representative was empathic and kind. Never thought I would ever need the insurrance until it happened to me. So happy I paid that monthly $9.00. My birthday is **, I didn't realize how old I was until I had to go from 2005 to 1967 to input my date of birth. I had to get cheese and crackers with red wine to finish this process. I'm just sayin' TM really?

After making my deductible payment for my stolen iPhone 13 to Assurant, I received my new iPhone 13 in less than a week later. Talk about awesome and quick service. Having my phone insurance coverage with Assurant is worth it and this is the second time they have come through for me. Thank you Assurant.

It was way easy. Thank you. I really appreciate it. I usually come and it takes so long that I literally hate coming in so this time when I came in and it was a lot better. Thank you so much for all you do. I have been a customer over five years.

My experience was 100% perfect. No problems or hassles. Way much easier than my experience some years ago. Technology has gotten a whole lot better. Keep up the good work. I already let some of my friends know about my experience and continue to let others know when they ask me how I like my TMobile service. I love TMobile.

Very pleased with process from Spectrum Mobile. I would highly recommend getting the device insurance. It would have very expensive without the insurance. I laid my phone on the fender of my car while I was filling up the gas tank.

The agent I spoke with was awesome and listened to me and made me feel like I was important and I mattered. Please thank her for me. The process was easy and didn't take much time to do. I am looking forward to my phone arriving. The website is nice, and I like the fact I can track my order online.

Great team work. No fouls. Time is precious and great personal experience, continue with the good work as a team. This protection plan is very valuable to us as a customer and our time priceless too. Great team work. Continues striving for the best possible outcomes and results. Thanks. Good work.

My poor phone was dropped onto a concrete driveway. The process was not what I expected. I really expected a long questionnaire that would take a lot of time. This was easy and smooth. It took me maybe 10 minutes. It was direct and asked only the necessary questions to determine if the claim was legitimate.

This was the quickest, easiest experience I've ever had with replacing a damaged phone. I was on the phone with T-Mobile for a while first and thought for sure this would take a while longer but it literally was like 3 minutes!

I’m impressed with the Very Quick turnaround on my request for a replacement Apple I-phone. Lost my cellular phone while disembarking from the Queen Mary 2 in Brooklyn. It must have dropped out of my handbag. Hard to believe I had a replacement phone within 3 days! Excellent service!!

Everything was excellent and very fast. No problems and everything was easy. All representatives was very knowledgeable and very helpful. This was one of the easiest replacements that I had to do. Excellent job to everyone involved. If I had to do this again I would want the same team.

My wife dropped her phone in parking lot. The claim was simple. Glad I had the insurance. New phone is being shipped with expedited service with no extra charges. First time I ever needed to put in a claim. I recommend getting the insurance for any phone purchase. You never know what will happen.

Was very easy and quick. Super satisfied with the site. Went well and hopefully device will come fast cause I have to have a phone. My mom doctors are calling. I have a lot going on! Not much else to say.

See how Basic Fundamentals of doing it right will never fail you because if a customer is satisfied leaving a phone conversation with a corporation you feel like you WON and that is what keeps you as a customer as well as referring others and potentially purchasing upgrades and peripheral products such as cases, headset/earphones, tablets or wifi equipment!!!

I love the protection plan with Xfinity because when I called them due to my phone being damaged they got a new device to me in less than 18 hours so I had no interruptions! Assurant did a great job and get to meet my new device therefore I know Xfinity had to be behind this plan which is what it is called the Xfinity protection plan. This was absolutely the best protection plan I've had this far with any company. Plus they do not have to you before sending up a new device the only thing they ask is that you send in your damaged device.

Appreciate new way for claim. Thanks for having me as a customer. Service is good for me. Please let me know your thoughts on what I need to be done with you. Finally ok I will be there in a few minutes and I will try try to get a room at the church. At the church at the Hyatt place with the kids and I will.

It was super easy. Hassle free. Took no time at all to file my claim. Step for step. Thank you for providing great service and easy set up. This is most definitely the way I will be filing a claim from here on out. And customer service was also amazing and made it a breeze.

This was a very easy process to complete all the information that was needed was very clear to understand and very clear to input. Stressful situation was made much less stressful by the clarity of this website. I would recommend the service to anyone. In a situation similar to this, whether your phone was stolen or lost to go, through Assurant is a simple process, and you will be satisfied by the end result.

I had shattered my phone by shutting it in a car door. My screen protector took most of the damage but a quarter of my screen was also damaged. Filed a claim online and got my replacment in a couple days! The entire process was so easy and fast! I am very glad that I took the insurance coverage when I purchased my device.

Aaron and Marion who assisted me was the best customer service I have ever talked to. They are both super friendly and I finished my claim in just 20 minutes. Thank you for Aaron and Marion. All my questions was answered and my claim form was easy to fill up.

It a good experience, simple to both understand and to fill out. First time user friendly and very helpful, although appreciated this part can be confusing and a bit excessive, but appreciate that one cares for feedback! This part is a bit long and feels a bit unnecessary, and for many this part can be very hard and complicated. Although the overall survey was a good and easy experience this part is a bit frustrating and time consuming.

I was partially assisted with customer service and then forwarded to the Assurant online process for completion of claim to be filed. All information needed was presented one at a time and was very effective and submitted along with the deductible for the phone and insurance policy. I recommend this to anyone. It's so easy.

Once my local store was able to explain to the customer service how to reset mine it was an easy task. Prior to it being explained to the customer service agent by the young lady at the store. If it had not been for her it would have been almost impossible.

This claim, since it was a replacement, was smooth and easy and efficient. I am very satisfied. I had another claim not a replacement and that process not as smooth. I still have that claim open and pending because I cannot find a shop to replace the cracked screen in a timely manner.

I found it extremely easy to navigate my way through the web site and its features. Everything was simple and easy to understand. It did not take long to fill out my claim. It was easy and no errors when filling it out and was not complicated to fill out. I thought the experience was great and think the website is easy to navigate through.

The website, overall process (questions asked, amount of information, navigating) is easy, quick, and seamless. Cut clear, and precise. The money I have paid every month to protect my phone (which I use for my 3 jobs) and Assurant is definitely putting my money to good use. Assurant has earned my trust with the security of my information, the agreement between the company and I was clear and concise, and how they took into consideration the need to stay user customer friendly. I appreciate your services and support! And for as much as I appreciate it, I hope I won't have to use my plan anytime again in the near future. I'm sure you understand.

I was highly satisfied both in filing the claim and how quickly my replacement phone arrived and the instructions for shipping the damaged item back. Also you responded very quickly. The my claim was accepted and how long it would take for delivery and it arrived 1 day earlier. Would recommend your service to my family and friends.

Had a good experience when I used the device protection company to file a insurance claim. My phone was ran over at a job site and I needed to get another device as soon as possible. I was told it should be next day air. The actual claim was easy to process too.

This process was easy but expensive due to us paying a monthly fee and now this expensive deductible and still trying to pay off the phone but I do understand that people comment fraud but my phone was stolen while on the metro. People told me to track it and call the cops but I'm not trying to go to a dangerous place for a phone or get anyone in trouble if they're trying to steal on Christmas.

I had an excellent experience with the insurance claim process for my phone. Navigating through the website was a breeze, and the entire procedure was not only efficient but also remarkably fast. I appreciate the simplicity and clarity in the steps, making the entire process straightforward and user-friendly. The website's design was particularly impressive, providing a seamless experience from start to finish. The straightforward approach and speedy resolution were exactly what I needed during a potentially stressful situation. Kudos to the team for creating such a user-friendly platform that made the insurance claim process hassle-free.

The entire procedure was remarkably efficient and user-friendly, completed within a matter of minutes. Throughout the process, I received detailed and complete information, enhancing my understanding and comfort with the service. My satisfaction level is high, and I would strongly recommend this service to others without hesitation. The sense of security and protection I've gained since enrolling in this service has significantly contributed to my overall contentment and peace of mind.

My son is horrible with phones, that's why we carry the insurance. Last May we returned phone screen damage. Post office misplaced it, was found and returned. We got billed and in fall paid for phone. Sent shipping info in. But never got money back. Then again same phone returned within same week. We tracked till delivery. But now they want 670.00 for phone they say they didn't receive. Now here we go again. We are waiting for replacement then will send phone back with signature required.

Well first I'd like to thank your team for being very polite And courteous. Everyone was nice and patient with me and it went a lot faster than I thought It'd take and easy. I will continue to be a loyal customer. I don't think y'all need to change anything except phone malfunctions jaja lol thanks.

We paid monthly to receive coverage on our phone. When we had damage done to our phone that they were supposed to cover they fought us on it and denied our claim. After at least 20 to 30 hrs spent talking with them about how they need to honor their promises made on their website, they finally agreed to cover our phone. Only they didn't because the tracking information they provided was faulty and the damaged phone got lost in the mail. They did not honor their promises and I am turning them in to the Better Business Bureau. Do not under any circumstances sign up for this coverage. It's a scam!

My experience with Assurant has been excellent! The service was top-notch! They were courteous, friendly and very helpful. I sincerely wish to thank Assurant for making this process pretty much stress-free! I just wish other insurance companies could have service this prompt and on cue! I would encourage my friends and family to carry Assurant for any phone device!

Quick and easy. Did not need customer service for help. Did it all on my own and did not need to go to my local phone store. Just did everything online. Quick and simple. First time doing it online and the claims was processed fast and did not need help. Always did it all over the phone. Online is quick and way faster.

It was good experience with you Guys and I will recommend T-Mobile to friends and family. The Customer service was Great and very helpful because I'm not phone savvy, I didn't know how to switch my contacts or anything, I just want to say Thanks to 87th and State Street.

Surprisingly speedy, easy and I am satisfied with my replacement phone. I did go to Xfinity to transfer my info, and I did not know if I should use my Sim card or the one that came with the phone. It took two hours at xfinity for them to transfer everything. I thought that was excessive.

I found the telephone service reps/ attendant to be supportive to my disability and the stress that had overcome me from the lack of support at the on-site location. Their level of professionalism, consideration courtesy was exceptional. I had spent hours being transferred from one rep to another being asked the same questions and going NOwhere. So to finally get my new phone and the solution resolved was helpful. In the future there should be access to in person services as not all people are computer literate and call communicate by phone. There are a very few of us on the planet that still need on site assistance.

My phone fell about a week ago, and it was working fine. Then Sunday, the screen started acting up. The screen would close off the apps that I had opened. The screen would go blurry, change colors, and move to a different app. It has not been working properly, and I have not been able to use my phone without it acting up.

My experience with Assurant has always been good. Their service is fast and effective as well as dependable. I've filed a claim with Assurant twice and both times the service I have received has been honest and quick to the point. I would rather work with Assurant any day over Google's warranty department! I am so happy with our phone insurance and highly recommend Assurant to any wireless customer.

The first phone I received didn't work so I had to go through a whole new claim. This would have been a completely different experience if they would allow the original claim to be updated. Instead, I had to go through the claim process all over again. Overall not bad.

I was very satisfied with the way they help me getting another phone and sending the damage one off. I really love their service and they were very helpful on my new phone. They have my business and I love the Bluetooth speaker that I got from there. I don't know what else say about the company but it is the best cellphone.

They helped me very easily. I could not have asked for a better team. If not for their diligence and patience, I might have not received a phone so easily to replace the damaged one. No complaints against T-Mobile or their employees. Thank you, thank you, thank you.

It was very good and easy to file. My claim didn’t take it long at all and was very good and fast. No errors, didn’t have no problem at all. I will recommend everybody that your site is easy to file your claims when needed it fast. I appreciate your help and support with getting my new phone.

Easy and pleasant. I enjoyed how nice and patient my insurance agent was. They made it so easy to get my new phone. My experience was pleasant no lie, I appreciate the good work. Keep up the great job you're doing. You will be recommitted to a lot of my friends and family members. Thank You so much.

Filed claim for Chipped & Cracked Oled screen on phone after a fall. Claim process was super quick and easy. Several same day repairs sites available for me to choose from. Loved the ability to save progress several times during process.

Phoned have been cracked in the front. This service online was cheaper. This was very easy to file without any misunderstanding. I will prefer anyone to do this instead of being on the phone for 30 minutes. So this way to file a claim is better and I have had no problem with anything while filing this claim. This is stress free and thank you Metro for finding a better productive way to file a claim.

Filing and insurance claim for my broken mobile phone with Assurant was simple, efficient, and convenient. The process was quick and uncomplicated, straight and to the point, with no unnecessary questions or requirements. As a result, I intend to purchase their protection plans for all my devices, now and in the future. Thanks Assurant.

Great experience I had while filing my claim. I decided to get new iPad 9. I decided to do the jump upgrade during my claim. This way I can just go ahead and get the newest product while getting something that will not cut my hands when I use it. I feel that would be the best option for me. Thank you. Have a good day.

Easy, convenient, sometimes annoying, seems like the insurance I pay monthly is wasteful because how still having to pay out of pocket to replace or get a new device. Second device had to be replace. Same as the first. It got stolen, first device I received back from law enforcement and y'all wouldn’t unblock it.

I have no problems with filing the claim. It is actually easier to do this online. I only feel like the insurance is pretty expensive. It is so hard to maintain in this world as it is. Things are very expensive. Especially with cellular devices. They are, what I feel, way too expensive. But this is just my opinion.

Broken screen needed to be repaired. Took to T-Mobile and they helped set up the Assurant claim. Needed to take to repair location. Only cost $30. Thank you very much for the assistance regarding the broken device. I really like the fact that I can just get the screen repaired and save myself $70 that way.

Line showed up on phone months ago. I tried to do a claim then..Now the phone will not work right. Every time I’ve had to do a claim on this phone I’ve been helped. Thank you so much for everything you do for us to make sure we have a working phone.

The claim was an easy experience and I hope that no one can access my personal information. Especially around holiday times. I am glad to be a t-mobile customer. May was a huge help in helping me to file my claim. I really recommend the quality service. I really appreciate the care and listening that May provided. Thank you again.

This is unbelievable how many people deal with this! I am dealing with the same thing! I sent in the device in september and they waited until the end of november to add 500 dollars for the phone that they said I did not return but I did. They automatically took out the money after I went to the store and got a collections hold on it. When I called to get a refund the person said someone took off the hold, took out the money, and put the hold back on and that that shouldn't have happened. They sent the refund in just for me to be told the refund was not approved.

Cell phone fell in the ocean in shallow water. Upon retrieval the touch screen didn't work anymore. The phone was fully functional except the touch screen. When we returned home from the boat, we went to the Sprint store. They said we needed to call the claim number and once processed a replacement phone would be mailed to us.

Fast and easy process. Would definitely recommend this process for everyone. This was fast and easy process. Step by step details with easy steps to complete process. This is my second time using and I love it. Phone has a crack on back of phone as well as camera won't focus and I know they will fix or do what they have to do to satisfy us.

While using this website it was fairly easy to fill out the information for the phone claim. I am happy on how easy and stress free the claim was. Thank you for an easy website experience, I am super grateful.

Filing a claim with Assurant has been easy and painless. The convenience of the process is impeccable. I got a quick response on the approval of getting my phone screen fixed. I highly recommend using this company for claims on cell phones, they are quick and accurate. Filing a claim with Assurant has been easy and painless. The convenience of the process is impeccable. I got a quick response on the approval of getting my phone screen fixed. I highly recommend using this company for claims on cell phones, they are quick and accurate.

Took only a few minutes to file my claim, and received confirmation by email right away. Received my replacement phone the next afternoon with return packaging for the return of the broken phone. So from start to finish 24hrs and I went from broken phone to new phone. 100% satisfaction.

Black line show in my display in the top part of my phone. The show the the messages don't show, is why I need another cell. Only the bottom of my phone work. The top not work'. But with the good service from Xfinity very soon I receive the new phone'.

The site was easy to comprehend. I had no problems at all with filling out my claim. I would recommend to anyone. The response to my claim was quick. So keep doing what you all do to help us get through the claim with no problems. Thank you for your service.

I'm start with saying I love T-Mobile. They the best for the price and service. This 5G network been good so far. I don't have no complaints. It's been so good for rapid response when you damage your phone and need a replacement or repair. They the fastest at what they do. I like that about them and I wish T-Mobile can upgrade their promotion with products like phone, watches, tablets, laptops. That would be great.

It was quick and easy to order another phone after I lost mine. I'm glad I had Assurant to get me another phone. There weren't any problems getting another phone ordered. I just called TMobile and they gave me Assurant's phone number. I then called Assurant and they texted me a link to get a new phone ordered.

I was so very happy and satisfied with the insurance claim gentleman that handled my claim. He was very respectful and caring and accurate and confident in how he handled the claim. I will tell my friends and family about Assurant.... I will let all my friends and family about the insurance company.

Site all the way up to the choice in phones was excellent thanks you. That is all that I ask is for more updated devices in the OnePlus name as this is my preference in the cellular device of my choosing. Much appreciated. As for the service excellent all the way around. Very much appreciated.

Assurant always delivers fast and timely. I have no complaints. Best phone insurance I've ever had. The rates are fair and customer service is great. I'll definitely keep using this service. Never been more satisfied. Thanks Assurant! My phone came literally the next day. So fast it's crazy. Keep up the good work yall. Love it.

They are very professional, precise and to the point. I like that. I was amazed at how fast and accurate they handled my claim. I don't think that they can improve anything further. They have a grip on what they're doing. Whoever wrote the program is a genius. I totally satisfied with the service.

Very easy. Very quick. I thought the claim process was going to be confusing for an old guy, but turned out not to be at all. This the first time I have submitted a claim and thought it would be a hassle. Not at all. I like T-Mobile, cookies, and chocolate cake.

My phone stopped connecting to the cellular network and kept cutting in and out and was not getting any bars like the other phones around me so after days trying to figure out the problem with my provider I opted to have it replaced. Process was smooth and easy except for the reason I was placing it. There was nothing for mechanical failure or cellular network failure. It was almost entirely accidentally related.

Not happy, and really unhappy I pay for the insurance for a lot of unnecessary issues to get my broken phone replaced. Then to be told it would be overnight on a Thursday evening and not get my new phone till Monday evening. I wasn't happy... Now the new phone I received automatically has issues.

This process was super easy and fast. I’m so glad that I went through with this process. The website was straightforward and simple. I can’t wait to received my new device soon. Thank you for this opportunity. I would love to do reviews for rewards in the future.

My phone suddenly stopped working. I could receive calls but could not call out. I contacted Assurant with the issue and the next day I received the replacement phone. I did not expect such fast service, but they came through like champions. I would highly recommend this service to everyone.

Initially my concerns were met with resistance and a response of NO which shouldn’t have happened. The phone was purchased and under contract the entire time of purchase and supposedly at the time the claim was filed. Only after the situation was escalated to another department and more research was afforded the matter was resolved, immediately.

Well I don’t know whose fault it was, I did file the claim then I have to file again. Anyway now it’s done now. It’s ok and I hope it will not happen next time. I had no phone for three days. Anyway today I talk to somebody. They was helpful.

I accidentally dropped my phone off my bed and the screen cracked. This is a Revl 5 phone and I need to keep in contact with family and for medical appointments. From now on, I will try to keep my phone away from the bed's edge. That is all that I can think of saying.

Using the Metro by T-Mobile and Assurance claim website was very fast, efficient and pain free. I can not think of anything that could be done to improve this website. Once you reach the top tier, you are unable to go any higher. Therefore, one does NOT try to improve and/or change the best. Honestly, start to finish took 5 minutes. My experience today, was far better than the last time I used this service. Well done!! Bravo y'all!! Amazing!!