Assurant Phone Insurance Reviews

Device lost. Claim filed, online and by phone, some information was not available but was necessary to complete the claim process. Such as the device serial number, had to get T-Mobile involved to obtain this information. Perhaps an app could improve efficiency in submitting a claim. This would also reduce the need for human contact through out the process.

I received a phone with a small Crack in the corner glass. I guess it's due to shipping. I'm very happy with the people I spoke to so far. My new phone was replaced on time, and in the mail as promised...thank you!

Everything was great and I wouldn't change anything. The steps taken to have my needs satisfied were beyond easy and easy to understand. I'm definitely going to recommend protection 360° to everyone I know. Thank you protection 360° and T-Mobile for this offer and for their service.

Had no issues during the phone call. They were professional and listened and was courteous. I was informed that my flip phone could not be replaced so I had to settle for a fold phone instead. I wasn't happy but it is what it is.

At first I was skeptical because I was giving a different number to call to claim a replacement and the staff who answered sounded foreigner so I was very confused. Thought it was a scam but in the end it was worth it all because my husband urgently was without a device until it was delivered.

Got product next day. Excellent service. They do what they said, and backup their product, you will have no problem with customer retainership. We put in a claim request, we were told product will arrive next day, and it did as they said. We did not miss a thing communication wise. I'm highly impressed at Assurant practices.

My experience with replacing my dad's phone was extremely satisfying. The timeline in which the Palmer city place was impeccable. It was fast. I spoke with more than one individual. Two out of the three were extremely helpful and supportive of the urgency and they did everything they possibly can to help me get my dad's phone back to him as soon as possible. However I do recommend some type of system in place for elderly or aging parents as in my dad's. He is 82 and has signs of Alzheimer's and dementia therefore he was not able to remember his password, he was not able to remember his code number and he was not able to receive a text message to the phone to help with the verification process because he lost his phone. Therefore I really do believe there should be other measures or other options in place to mitigate the problem.

When I first arrived there were about 6 people helping clients but Joslyn jumped to it and asked me what I needed. I did not have an appointment but she worked with me and helped me sooo much! I am so grateful to her! She was so professional and kind. I am in Real Estate and our business is all about customer service! Few people today understand how important that is but Joslyn exemplifies customer service and represents your brand wonderfully! Was such a pleasure to work with her! Thank you!

I had a good experience from start to finish. Wish I could drop my old device off at a Tmobile store. That would make things easier. My replacement device was in good shape. I was really pleased with the replacement device.

Friendly customer service, phone arrived exactly when the representative said it would and the phone was exact and in perfect condition as my previous phone. I have recently been notified that since I have used insurance the one time that I no longer have insurance even though I am still paying for it on my phone bill which does not make me happy at all so since Apple Care 360 will not cover anything else on my phone according to their letter or email I will be canceling the insurance on my new phone since it’s a waste of the cost.

I was very upset that I lost my table and when I called the insurance company, they were sympathetic to my loss along with being very professional when completing my claim. My replacement tablet was shipped immediately, absolutely no complaints.

I had a good experiences, very good and I appreciate everything they've done for me. I'm very satisfied customer and for that, I give him a 10 in the rating just to do the take care of me and I take care of them.

I didn't want to give out my S.S. number to buy this phone, I already had a credit card on file with Spectrum. I offered to pay cash for the phone at the Spectrum store but they said I couldn't pay for it with cash. I just bought a new car two years ago and they didn't have a problem with cash.

Very simple--quick, easy claim process, very fast delivery, clear instructions, an extremely good experience. You have a customer for life, happy to serve as a reference or a give a testimonial--would be good at the latter because I am disabled, did everything from my home, extremely valuable.. David **

The service provided was better than I expected. The next day delivery placed a smile on my face. I suggest you give them a try. You will see for yourself that this will be an service worth paying for. THANK YOU.

The process was stress free and very timely, as the claim was processed online which made the experience very simple. Less time consuming. The replacement came in approximately was 2 days tops. I would recommend Assurant to friends and family. I was a pleasure working with all concerned. Great Job all.

I’m glad I got my replacement phone on the next day, this was a great service, I think every cell phone company should provide a great service like that. That’s awesome. Everyone should love it because it’s helping people get back on their phone.

I broke the camera on my Galaxy S10+ so I contacted Assurant for a replacement phone. My claim was easy to file online, it was approved immediately, and I received my replacement phone the next evening. Assurant provided me with clear instructions, a prepaid envelope to return the broken phone, and within a few days I was notified that my old phone had been received and my claim is now complete. I couldn't ask for better and faster service!

Great turn around time with replacing phone. I’m one very happy customer. All associate helping me replace my phone were knowledgeable and accurate about the procedure to get phone replaced. The replacement copayment was fair.

They were very professional and efficient. I got help with all of my answers, the phone came in very fast, and it was very simple to do. I am very thankful that I had them as a insurance company. Thank you.

Screen repair. At arriving customer service right away help us. Great experience. I will recommend this location for any repair and new phone I believe also can get new lines and service. Good location. Reasonable time.

The Phone was fixed immediately at a local store. The Technician was helpful and knowledgeable of the process on the Claim. Step by step speaking with a representative and she stayed on the phone while processing. Which was Very helpful.

Happy that this insurance company Assurant made the right decision to honor my paid deductible and get my Replacement phone to me the next day.

Very pleased with the replacement process. The service was a little time consuming to report the need for a replacement phone. Returning the damaged was easy. I would have preferred a trackable method for return of the damaged phone.

Great service. Looked at my device felt, I was due a replacement gave me a new device of my choice on the spot. Then gave me container to send broke device back to T-Mobile and transferred all my information from my old device to my new device.

Not sure where to start purchasing the T-Mobile protection plan, went into the local T-Mobile store to file a claim because the phone was not working after spending an hour with Assurant on the phone provided with all the details, the claim was denied. The reason why it was denied they are unable to provide the legitimate reason for the denial, just Horrible!! What a waste of time going and back & forth.

My teenage daughter is notorious for dropping her phone and cracking the screen, so having the insurance on it through Assurant is definitely a no brainer for me. I had to file a claim and actually received a whole new phone within three days, which is amazing for how rural it is where we live. I only had to pay the deductible. My daughter is a very happy camper again.

It was super easy to to use the online request for a phone replacement. I submitted my claim online & I had my new phone the next day. Everything was easy to understand. I Appreciate the fast service.

Everyone I talked to over the course of two weeks tried everything they could to deny the claim. Each time logic and reason was presented the representative would say "Ok, we can submit this and see what happens" only to have it denied again with no documentation on why. Even after it was finally approved and shipped, it was denied again. After reviewing how much time and energy I spent, I'll never buy their insurance again and just buy a new one next time.

The repair crew were excellent. They took care of my repair as requested and helped me and my wife with some other minor issues. I will return to this location any time I need good service and phone up-dates.

I was not given the choice how I wanted my refund. They take it and apply it to the bill or your phone if you still have a balance - not fair. I need my money. I am already paying for the phone. Don't take what is mine.

I paid my 249 deductible, phone never received.. Lost as there was no signature required. I have spent 2 weeks going in circles with them and still have no phone. Unfortunately, there is a language barrier. It literally took 3 calls and 4 days to get the investigation opened. If you don't call and follow up, you will be waiting and waiting with no results. I have never been more frustrated in my life. UPS approved the claim and sent them money and I STILL HAVE NO PHONE.

I received my replacement for my damaged phone in just two days. Very efficient and professional personnel. They never asked me any questions about my accident with my phone and processed my claim immediately.

Assurant and Spectrum worked well together. Getting a trade-in credit for our older phones was helpful, as we needed to get new phones. Assurant provided the supplies to ship our phones, and they kept in touch with us by e-mail along the way. Highly recommend!

It was very much on time and clear with one or two minor hiccups the whole experience was a good one. Knowing I'm able to retrieve all my info is very comforting and I'm also thankful for the help I received in setting it up where it was needed.

From my personal experience following easy directions in filing claim including courier service and Metro PCS rep helping to activate my daughter's new replacement Samsung cell, I and my daughter were very pleased and satisfied with Assurant services.

Very good and quick to make the best decision on what I needed..they had to upgrade my request for replacement. No questions asked. Return was simple and easy to get done..I called and told them I needed to clear my phone to factory reset. They told me where to go.

My phone was damaged severely in an accident and I needed a replacement as soon as possible. I received my replacement phone three business days later and was hoping that it would be a new one not another refurbished one. I was not able to transfer any of my information due to the phone's damage. The screen was not viewable. The liquid plasma was hindering my view to access certain programs I had as well as fear of getting glass in my fingers.

I went on the Spectrum mobile app and was able to get my replacement phone through the app app. Very easy. Convenient, inconvenient, fast and efficient. I received my phone within 2 days of placing the order.

I accidentally dropped my phone on the ground and phone started to flicker off & on. Hard to turn on and glass broke. T.J. helped me file an insurance claim and did an awesome job fixing it. He was very nice, courteous and professional worker.

Assurant Phone Replacement Insurance, went well beyond my expectations, when replacing my lost/stolen Samsung Galaxy A21 smartphone. I am very happy with my replacement phone I received. The time frame was NOT AS I WAS PROMISED-OVERNIGHT! But instead, it took more than two-weeks to receive my replacement phone.

Claim was processed in a timely manner and damaged phone was replaced faster by very knowledgeable customer service. This is very good in doing business with the T-mobile which I have for more than five years now.

Brought my phone in to replace cracked screen. The phone tech explained what he would do in the repair and made sure I didn’t have any further questions. Also the interaction with my daughter was phenomenal.

The replacement Phone was very quickly handled. And the reps were great, explained how it would done. I have three phones with them and, has always fixed any problem I've had. I would recommend, Assurant.

My experience was fantastic! It started with Jose who was friendly and knowledgeable. He brought Joe out to help schedule an appointment for repair. Joe was also friendly and knowledgeable. Jesus is the person who did the repair. Joe brought my phone to me. He was also very friendly. He told me to come back to their office if there was any issues with the phone. Overall experience was awesome!

This is nothing I can add to the excellent customer service I received. I was very happy that the cellphone arrived within one day that was beyond what I expected and just in time for me to go out of town.

This was incredibly easy to do and better than I had anticipated. I expected to get a replacement cover and screen, and have to take it to be repaired. The last thing I expected was an completely new telephone.

Need to stress backing up all info so that getting info back on phone or whatever is made easily. I had a phone replaced since I lost it. Thankfully I knew to backup all apps and info on OneDrive and Google but not everyone knows this.

Call T-Mobile. They directed me to insurance and they helped me through the process. It was quick and efficient. When the phone arrived it had instructions on how to return the old phone and found or located.

The charging port on my phone became dislodged. After a short consult with a very caring representative, my claim was approved. I received my replacement phone the next day. I have been a client for over 10 years and I am extremely satisfied with ASSURANT. They are a company you can count on when you need them. Thanks!!

I contacted Assurant and I’m completely satisfied with their understanding staff. I was told if my phone was found I was given instructions how to return my replacement phone, plus when I will receive my refund. Thank you for your support and assistance with this matter!

The process was quick and easy, and ultimately satisfying experience. I wouldn't ever be without this coverage; I consider this insurance to be essential. Assurant customer service is superlative. Courtesy plus!

My husband's car was broken into on 4/1/2022 and my purse was stolen with my cellphone in it unfortunately. I have been a T-Mobile customer for OVER 10 years...I called Assurant on Sunday to order a new phone because I was just at a Mindspace to deal with this part of the tragic situation. To my dismay, it went as HORRIBLE as our car being stolen.. They hung up on me twice, had my address wrong, had me call T-Mobile to change it, then tell me that it takes HOURS to update and then STILL hung up on me AGAIN but time ON PURPOSE...This all took 2 hours.

Couldn't ask for it in any other way. Best customer service ever. Filed my claim. Had my device the next day. You guys roc. Thanks. If I can rate each individual that helped me I would give them all a 10+.

This process took all St 7 weeks or more. T-Mobile dropped the ball first then your co then I dropped the ball. Finally I received my replacement Nord 200. Thank you. I'm wondering the deductible was really high. Would you consider refunding the deductible. Thank you. Andrew

It was a perfect job that was done during my claim. I couldn't believe it when it happened because it was very fast to do and I like it. I will recommend it a million times if I have to because you guys are awesome.

I was very happy with your service. The customer service was helpful. And I got my phone in the right time. I I’m glad I got all the help. So now can use my phone without any issues. Thanks again. I’ll recommend to my friends. Regards Jose ** 3/30/22.

Lost cell and replace it. I make a claim for my lost cell phone and the insurance replace it for me. I’m so happy. It was not difficult to make the claim and the response was fast I really have with the service. They shipped to my house fast.

The Assurant protection plan works out great for me. So glad I have it, had to use it twice. First time the phone was cracked on the front and back, a new one was mailed to me, I mailed the old one back. They made mailing it back super easy too. Second time the screen was cracked in the front only so this meant it could be repaired at a local T-Mobile store that had a repair technician on site.

Associate was rude and non helpful had to go into the store and have them call to get my phone replaced. They discontinued my phone, gave me the runaround for 6 months. Finally got the store to take care of it.

Fast and easy. Went so smooth. Customer service was very helpful. I'm an older person trying to do this so any help was really appreciated because I'm not very knowledgeable when it comes to these kinds of things.

The technician at the Tmobile was amazing. He took the time to take care of a cracked screen that need to be repaired. There was a mix up in scheduling but Jordan kept me from having to reschedule; time is money and this was a money moment. His going the extra mile, without any hesitation was appreciated. Thank you very much. Long-time customer and satisfied client.

Awesome experience. Great workers, truly enjoyed my experience and knowledge of how fast and complete my order was processed and handled. And shipping was very fast and handled in timely manner. Thanks for such great service to you and company in processing my claim and awesome job.

My was worries; they later left because felt great knowing I may have another new phone experience. Paid nearly a same amount in insurance as a person would on purchasing a same phone, this time came having new cables, and a new ear device. Thanks and enjoy your day. Satisfied/Happy/Great Timing/Empower/ (I was bored.) Thanks again, bye.

Thank you for your excellent services, the process was easy and stress free. It was done in a timely fashion. My respects go out to your business with absolute gratitude. I only hope to can do a jingle for Assurant one day or create a rhythm for the background sound for the call services.

I was very pleased with the service. The agent was very knowledgeable, polite, patient and willing to take the time to answer any question I had, told me how to track my package, and to do if not received on time.

I am extremely happy with the service I receive. I have had to replace my phone a few times and it has been a breeze. They are always understanding and quick to get me back on track with my replacement. I recommend Assurant to everyone who has toddlers.

The whole transaction was flawless. The customer service representative was friendly and answered all my questions with concern. She explained what to expect and I received replacement phone the very next day just like I was informed.

I used to request the repair online, they shipped the device and shipped back my broken device. It was almost $100 but this store repair was cheaper and quicker. Thank you for giving me the options. The store staff was kind and did the quick repair. Thanks for the service!

Handset protection should be a bit cheaper considering the fact that there is a monthly recurring fee I am paying for the PHP in the first place. Maybe drop the deductible down by 20-50 dollars depending on what type of device it is exactly. Other than that, everything else seems to be just right.

It was pleasant, efficient and they did a great job. I can’t say that I have any complaints. All I can say is I know things can get busy at times. It just take your time with each customer so that nothing gets overlooked or rushed.

Great customer service. I am very pleased to work with Assurant. I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great! Your customer service representative was AMAZING!

Covered exactly what they said they would, took five minutes to make claim online, got phone 24 hours later. Headache free. Made me feel like I did the right thing buying the insurance. Would recommend getting it every time.

I was able to get a replacement phone and not have to worry about buying a new one because I could not afford to do so at this time. I called the Assurant customer service line and they understood my need. I received my replacement phone very fast and didn’t need to do anything else. Just get it up and running.

The experience and repair service was ideal and perfect, very satisfactory. The process was simple and quick from filing a claim, setting an appointment and getting full repair service, not complicated at all. Completely satisfied, Thank you for full services rendered.

I went online and reported my screen cracked. They did not have a repair location nearby that had the parts needed so they overnighted a replacement phone. I had 10 days to return my old phone with the packaging and free return label they provided. I was extremely happy with this process. I received an email from USPS saying it was delivered when they received on their end. I would recommend purchasing if you have a fairly expensive phone.

The staff member who was in charge, a tall young man, smiled at me as I walked through the door and greeted me. He took my phone and was extremely friendly and assured me the new face on the phone would be done shortly and be an easy job. His smile and confidence was assuring and I trusted him immediately. It wasn't a major repair, but it surely was important to me, and I thank you for the very wonderful atmosphere from front of the store to back of the house where I picked up the phone later.

Upon taking the cell for repair the process was fast, professional and very favorable. Gabriel tested us with excellence and got the job done. The location of the repair center was relatively close to our home plus had good available parking. The waiting time to be serviced was short. The overall experience was pleasant.

Having my damaged iPhone replaced was simple. We got the necessary information from our cell phone dealer, made the call, received instructions, and a replacement iPhone. We returned the old phone in the mailer provided.

Very professional and fast!!! They resolve my problem right away with no problems at all! I was transferred to Assurant immediately from Tmobile!! I'm very happy I have my 2 iPhone secure cover with the insurance that really responds and are there for you better than the own manufactured Apple! Thank you so most for helping me out when no one ever did.

I highly recommended Assurant and T-Mobile for phone repair. They fixed my broken screen and had me on my way in 45 mins. Other vendors quoted 2 hrs up to 2 days! Very pleased with the service and will recommend Assurant to all my friends and family.

It was awesome customer service. Easy to complete forms in a timely manner. And I received my Apple Series 6 44MM Blue Aluminum watch. All around awesome, dependable and caring customer service I had from T-mobile to Assurant.

I would like to personally thank Paula for all of her help. She was assigned to contact me regarding my first review. She listened, understood everything I had to say, and displayed the utmost professional experience a customer could ask for. She went above and beyond, complete night and day to my last experience (regarding same issue). Kudos to Paula, she is a great asset to your company. I am very pleased with the resolution and appreciate her time in everything.

I am very satisfied with how my lost phone replacement was handled. My new phone was received the next day. I would highly recommend Assurant to every cell owner if they are looking for excellent coverage.

I recently replaced my phone....again. This time due to theft. I've replaced this phone 7 or 8x...lost count. Never not once before has it come without every to make it functional. This time no charger, no cord, no sim tray tool. Without that charger, without that cord, this phone will NOT function as intended. I have this phone partly for the WARP charge capabilities. I could even afford to order a case this time. The oh-so-tough Gorilla Glass lasted less than 24hrs this time so here I am on a broken, partially functioning phone. And can't find a return email from Assurant letting you know I need that charger, you'd think after spending well over $1,000. that I wouldn't have to ask for it.

Assurant insurance is charging me for a phone through T-mobile that WAS returned in the packaging they provided with my phone replacement. I followed their directions to the letter on returning the old phone and now they are saying the package was received EMPTY. I am one of thousands this same issue has happened to. They are running a scam with consumers and charging for phones that were returned.

My family and I are so thankful for the service that we received from Assurant!! Everything was simple and stress-free and we got the replacement phone less than 24 hours later. I will highly recommend this phone insurance to any of my friends! Thank you!

The hardest part of the process was the groundwork, basically having to give all the information to get the device replaced. The information that T-Mobile had in their databases was totally different from what Assurant had in their databases with regards to my personal information..

It was excellent. Nice customer service. I really appreciate your help. I will recommend you all at any time to family and friends. T-Mobile is number one. I like your service. I would recommend to my family and friends all the time.

Ordering the replacement phone was easy and it arrived in about 2 days. The replacement phone was 2 years old, I could not hear on it, I could not get a case for it or chargers. I had to get on Amazon for the case and chargers and had to return the replacement.

I lost my iPhone while traveling back from out of the USA, at LAX. I determined the loss upon arriving home and filed a claim the next day. Filing was quick and easy. I received confirmation immediately, then notice for shipping a replacement phone. The phone arrived two days later. Very satisfied.

I am well satisfied with the service by Assurant with the replacement of the phone that I lost recently. Filing the claim was easy and my replacement phone arrived in the time that was given to me. Thank you for very good service.

I had a good experience getting my phone fixed, the guy who attended me was polite and did a great job on my phone and fix it really quick. I would totally recommend this place to anyone who wants to get their phone fixed.

The entire experience was smooth, easy, and without any issues or difficulty. In fact, it was a very seamless experience! Customer service was very friendly, and helpful. They answered all my questions politely, and provided me with the correct information and instructions. I would definitely recommend this company to my friends and family!

My phone was lost and because I had Assurant, I was able to receive a replacement the next day! The replacement arrived on time and with good instructions as to how to reset up my mobile phone. It is valuable to have insurance protection on mobile devices.

Excellent experience with this company! First class. Don’t change a thing. Very easy to navigate return. Thank you. I was amazed that such a disaster like breaking my phone could be remedied with such a breeze.

Great experience start to finish. I wish it was this easy with all companies! HUGE FAN!! The process was easy and very quick. They filed and approved the claim the same day and I received my replacement device I believe one day or two days later.

Once contact made everything was quite easy and prompt. Very happy with speed of replacement. Did need some clarification on some numbers, which was quite easy with the chat platform I had with the representative.

The person I spoke with was super nice and knowledgeable. Fast, easy and made it easier than I ever expected. They answered the call quickly, then made me feel as if it was just an every day thing that happens when replacing a phone. No stress or questions. I was certain it would be a hassle but it was surprising to me just how easy they made it.

The experience was not pleasant for me and I didn't also know rules have changed with Assurant by paying for repairs and actually taking it to the shop. Overall experience is ok but I wasn't expecting that and now I know. Thanks.

My phone was stolen and I had insurance with Assurant and it was replaced. I wish it was quicker and less expensive but at least it was better than nothing. Perhaps the service can be improved with cost and its ability to get a replacement phone to the client sooner.

It said to just put the SIM card from my old phone into the replacement phone and that I was good to go. I lost all of my contacts, because it didn't specify upfront that all data had to be back up on Google cloud.

It was super easy to file a claim and I got my new phone within a couple of days. The customer service was super helpful. I would definitely recommend using them to anyone. I will be keeping my 360 plan from now on.

My phone got shattered, I had Insurance, I got a new/refurbished phone quick. I am very happy with the service I received, the customer service is the best around. I am super pleased! I will tell all my friends and family.

Great company to deal with! Filed a claim on a damaged phone screen. Had a little trouble with the claims process, but with the awesome help, going through chat, I managed to complete it. Received replacement phone in less than 2 days! AWESOME! THANKS ASSURANT!!!

Fast and easy when I filed for a replacement of my phone. Never had problems with Tmobile. It's just a little too high on payments for unlimited when other people pay cheaper for having more lines than what I pay for only 1 line.

Request for replacement device approved promptly and new unit shipped same day. Received in good order promptly and was able to transfer information with the information provided with the new equipment.

I dropped my phone in the street and cracked the screen. After paying $250 the TMobile rep did not transfer all of my contacts and photos to my new telephone. I have been so frustrated in my life. I specifically asked if this was done and he said yes.

Wait a minute to your faster on the weekends. It's an instant damage on Friday and don't get it until Monday or Tuesday. Wait you gonna have like a replacement in store or something Or be able to deliver in the mail when UPS is not delivering or something.

My wife's phone was stolen from her purse, along with her wallet and all credit cards. We went to TMobile to buy a new phone, and they told us we had insurance and would have to call the number or do it on their website. I logged in and was astonished at how quickly the response was. After just a few clicks among paying the fee, 2 days later, my wife's phone was here.

I have had insurance with this company for my phone for several years now and they are NOT worth the money you spend monthly! My daughter has an iPhone 7 which is extremely old. It got broken while at school. I called Assurant to get another. Now assurant being that the phone is no longer going to work on network should have replaced it with a new refurbished phone since now the iPhones are going to their 5g, etc. Instead they gave me the same phone!! Guess what?! I went to Sprint/T-Mobile and they told me the phone wasn’t going to work on next work anymore and I was forced to upgrade and turn that phone in. They gave me trade in value but I still had to pay out of pocket for the phone the difference. I called assurant from the store too while I was dealing with this and of course I was told I would be reimbursed my money…

If we could use a rating lower than 1 star we would! We used Assurant to replace a Samsung Note 8 with a cracked screen and they charged us for a new phone. What is the point of paying for this crap insurance if we have to buy a new phone? Total scam!!!

Techs very knowledgeable, courteous, helpful, efficient. Excellent experience and would highly recommend to anyone. Techs worked well past closing time in order to complete our order and were pleasant, providing us chairs and water. Don’t get this kind of service in most places. Kyle and Erik are to be highly commended for their professional work.

I just wanted to say thank you for all you do, and keep up the good work you are doing a excellent job. Every time I have spoken to someone I always get excellent service very knowledgeable people, and super friendly... Could not be any happier.

Phone broken. Screen cracked and would over heat. These are what is wrong with the phone. Once I called to see what the delay was everything went smoothly and the phone drives arrived in a timely manner.

Very pleased with the outcome of the whole situation, the new phone was packed carefully and the instructions to send damaged phone were crystal clear. The fact that it only took 3 days to get here is admirable.

Is the best service I could have imagined and contacting the user of the account should be done more free but out of all things I liked that I was able to have insurance to get a new phone. I am still very happy.

This was an easy process, everything was so smooth, delivery, customer service!! I am glad I had insurance on my plan and this saved me a lot of hustle. The shipping was done on priority and this was the most exciting part.

Heidi provide good service fast service and accurate service I would recommend them to everybody. I had lost my device and they replaced it and I was happy for that and the turnaround was pretty fast I felt secure and I hope there’s anyone else goes to the same situation they have the same good treatment.

The people on the chat were not helpful at all. I told them my issue and they just kept repeating the same robotic lines as responses and after about 10 minutes of pointless chatting they finally directed me to the website I needed to be on.

For 5 months I paid for a second phone and when I got my claim fixed I couldn't get a replacement phone and now I been paying for this service and didn't get to use my phone but you keep taking my payment and I still don't have my replacement phone and it going on 3 months now. I like for someone to look into this and see why people are losing out on money. I'm out over 2000 dollars just by paying for something I don't have. Thank you.

We pay a monthly fee for device protection for our Google Pixel 5A phone. We filed an online claim on 2/17/22 to get a replacement device as the phone was flashing green. Claim approved on 2/17/22 and $100 deductible was charged to our credit card. Called 2/24/22 to follow up as still no replacement phone, Assurant reissued a new claim on 2/24/22. Called next day 2/25/22 and Assurant told me it was a google problem, called google, they had no information on the claim, sent me back to Assurant, spent an hour with each company saying not my problem and no resolution. Called Assurant 2/28/22 and was told it is a known issue that Assurant form has problem reaching google, a help desk ticket was issued and I was told it could be another 3 days. I requested a refund for my deductible and was told they cannot do that even though they have yet to provide a service. Feels like a scam. They have my money, yet I have no phone.

When putting in our claim we had no problems. Every step was laid out for an easygoing claim. The response and then replacement delivery was fast and easy. Even let us wait to send the deductible a few weeks.

Very satisfied with the very friendly and professional service. Replacement phones received on time and follow up service was just awesome!! Thank you for your service T-Mobile! Magenta is my favorite color!!

The agents responded expediently thru the process and I received my cell phone the next morning. We are in sales and this was very important to replace it quickly. It was easy to set up per the instructions and get back in business.

Replacement of phone. Thanks. Received it in 2 days and everything was great and I was very impressed with the quality of your product and your great service to me and I will be happy to assist you with any future questions. Please email me at **.

The phone was stolen while getting my prescription refilled in Walgreens Pharmacy. I reported it at once to T Mobile. I was told to pay $ 249 to replace it, so payment was done at the T Mobile store. Replacement was fast! The Staff at T Mobile named Jose was efficient and cordial. I was hoping to have a free upgrade since I paid a replacement fee.

After becoming damaged I had to have my phone replaced. I didn't realize that it would take 24 to 48 hours to replace so I had to purchase a new phone to use while waiting. Now that the replacement arrived I have two phones to switch between in the event that this happens again as I require a phone for work and am unable to be without one for that reason.

Upon contacting Assurant the first time, they tried to charge me 2 deductibles. They then said they would need 3 business days to re-open and process my claim, then my "Brand New" device would be shipped. That part is important.

Excellent service and help in a timely manner. I am very satisfied with their services. I would definitely recommend to my family and friends. I was amazed by the wait time it took to get my device replacement.

Had a great experience getting the replacement iPhone in a very reasonable amount of time. The agent on the phone resolved the issue with a thorough understanding and care. Thank you so much for sending us the new iPhone.

Filed a claim with Assurant for a damaged phone. Assurant shipped the phone UPS to my PO box. UPS does not deliver to PO box's. I had to drive 30+ miles to UPS facility to pick up replacement phone. I placed the damaged phone in the same packaging that I received the new phone in and double taped the package. Assurant received the package and claims the package was empty. This package was shipped USPS per the return label that I was sent. Assurant is either dishonest about not receiving the phone or USPS employees stole the phone from the package. End of the day Assurant added $1055.00 to my T Mobile bill. Not sure how to get Assurant to remove this charge. T mobile refuses to remove it based on the contract they have with Assurant. I have been a T Mobile client for 20+ years without any late payments or other issues.

I dropped my phone and since then the sound will be garbled or dropped. Assurant came through for me. It caused a lot of problems, when dealing with the doctor's office and other businesses. I always worried when talking to someone if it was going to drop the call.

Went to New Mexico to help a friend go to a Veterans hospital and ended up in an Albuquerque hospital myself. In the process losing my iPhone. I had hoped for its return only to finally realize it was not going to be returned.

Very good service, I definitely recommend it, Tmobile and Assurant is a very good service. I will use anytime if I need it, my phone am was lost and I got it back in a perfect time, I don't have nothing bad to say.

Had to send in device to be repaired. All went well and support was very good and easy to use. Turn around time was better, faster than expected and when I had to contact them the service was very concise and to the point.

Very easy process to file a claim for lost phone. Customer service was very helpful and the replacement phone arrived right on time. I have friends who are always complaining about customer service, but T-mobile is top notch!

I am so pleased with how the most Professional people are ready to assist and go above and beyond their call of duty to help with when you can’t pay but I am blessed because I got a rain of miracles in my thru praying and donating my time and I can pay my bill on time each month, I owed thousands but everything happens for a reason. Now I work for the people who are poor and I help Everyone I see and yes it comes back to me. I would recommend this honest trustworthy company to anyone who needs a reliable phone. My name is Suzanne **.

I ordered a replacement phone which was to be delivered by UPS Last Thursday. My package was never received so now I have a pending claim with UPS still waiting on a response which means I am without a phone till further notice. Which I still have to pay for on a monthly basis.

Fast, efficient and satisfactory in replacing my lost Samsung Tab A device. Within 5 working days it was shipped and received. The T-Mobile 360 plan coverage was complete and satisfying for my needs.

Very efficient, knowledgeable and professional staff. They set clear and transparent expectations. There was an issue where the scheduling for the repair was not going through and when the claim closed I called and during that same call every issue was resolved. Even after scheduling I was able to reschedule with no issues.

I had to have my cellphone replace and Assurant was great. I received my replacement phone in 2 Day. Assurant made it was real easy to set up my new phone and mail my old phone back to them with no problem.

The staff was pleasant, and the shipping was indeed overnight. I have used Assurant in past and have always been satisfied. Have recommended to all my friends and coworkers. Will continue to use in future.

Everything went very easy. No wait time to talk with a live person. No hassle to get my lost phone replaced. The phone was delivered in 2 days. Very good service and well worth the cost. The only complaint I have is the SIM card that was sent with the phone was either incompatible with the phone or with Xfinity. After talking with Xfinity Mobile customer service, he discovered the reason the phone could not be set up was the SIM was incorrect. Xfinity sent me a new SIM. but I had to go to the Xfinity store anyway for something else. They got me the SIM and made sure the phone was set up and working. Other than that, Very satisfied with the Customer service of both Assurant and Xfinity.

I got my new 1 phone in like 1 day and it included an easy envelope to return my old phone. The website was very easy to use. It's not often I leave reviews but these folks provided an amazing service.

I claim and still I didn't get the replacement almost more than ten days. The confirmation says delivered but I didn't get the replacement. I call the customer service. This happened for the second time.

She was the best customer representative ever. She did more than I expected and was understanding as any could ask for. I trust that you have more of the same. But I doubt it! I'm confident that all she did was of heart and understanding. Thank her for everything that made my life better in trying times and empathy ❤.

Assurant services, provides exceptional services. I placed my order on Friday night. By Monday, afternoon my package was delivered. I appreciate Assurant expediting my shipment and the return box and instructions were easy to read.

Easy, fast, no hassle to process my insurance claim and get my 4 day old phone fixed due to dropping it while at work. Easy peasy! Would recommend to any family, friend or stranger. Easiest process ever.

What a great company. Assurant replace cell. No hassle. Great speed are what I need in my insurance company. Thanks and I’ll be customer for life. Thanks assurant. A company you can count on to keep their word and T-Mobile picked the correct company to handle the insurance. Top notch. I am very happy customer.

Put in stolen phone claim and within 5 days after filling out claim information. Received a new replacement phone. Clam was hassle free and ASSURANT was professional and understanding. A great company to deal with.

I am Senior Citizen and I do not know about very well about the digital devices. I pay $49 for the older, that I owe. One associate mention me I will receive a credit of $103.00. I hope to get in my next statement for Spectrum.

Awesome customer service. The delivery was on schedule as promised. I will recommend service to friends and family members in the future. This is my 3rd Replacement, and I was satisfied by the customer service.

I had made a prior claim with TMobile's Assurant replacement insurance a couple years back and didn't have any issues but this week I had to file another claim due to a cracked screen on my phone and this experience was unsatisfactory. 1st called Tmobile. They transferred me over to Assurant. Was hung up on. Called back and was connected to middle eastern agent who could barely speak English. That agent asked to put me on hold then hung up on me, on the 3rd call I finally got the claim filed and paid for phone. Was due to ship.

Device came quickly and was easy to activate. Returning the damaged device was also a simple process. My wife also has the insurance and I recommended that she uses it considering her device needs repair.

Please provide locations in the state of Wisconsin for replacement screens for Note 9 and newer. If there is an offer to pay for screen replacement it should be able to be utilized by all customers with those products. My phone was working fine. Just wanted to get the screen replaced and the locations were too far for me to drive causing me to pay more for a replacement phone altogether.

The procedure was handled properly from the beginning, with my initial phone call. All was done quickly, and very well. All communications were handled respectfully, clear, and on time. Thank you very much!

Assurant was awesome! A cell phone was lost and once notified, Assurant took the claim and within a couple of days a new phone arrived at home. I will definitely recommend getting a phone to have this insurance coverage.

My phone was cracked and the replacement I received the camera was broken, I use the phone for work. I had to wait almost a week for T-Mobile to send me another phone. Not sure why they don't have a quality check before shipping out a replacement phone.

The repair service was fast accurate and perfect. They were very convenient to find the repair place. They did it in a pretty short time. It was very convenient and they were friendly and professional. I would recommend them to anybody.

Awesome experience.. Assurant was fast and courteous sent phone within three days and haven't had any problems with shipping.. And sent all materials to ship back old phone with no problems.. Only charged what was listed on the list.

Assurant did a great job. Except I wish they didn't charge the $99 deductible on the replacement phone.Assurant should not charge any deductible. If they didn't, that would be great! I already paid several hundreds of dollars when I purchased the phone.

Broken screen. Once I paid the deductible I received the new watch within 3 days. When I opened my package, my replacement watch was there with instructions to connect it to service. The return package was also included. The whole process was smooth and worry free. Simple and easy.

My experience with Assurant was great, I loved the way I was treated in every way. I am very grateful to Assurant and happy to have enrolled in their program. I will let my friends know of my experience with them and also recommend them for their services.

Really great to have protection plan. Only had to pay deductible when phone broke. Only wish outside cover paid by insurance. I was so glad when I did this because damaging of other phone. Assurant is a good company to work with and process not bad.