Assurant Phone Insurance Reviews

I lost my cellular and the insurance replaced it, with no major struggled. The customer service representatives were patient and explained what was needed to complete the requirements. I will use the insurance again on my next products where Assurant is offered.

Thanks T-Mobile for your promptness on this replacement. This was easy, and T-Mobile sent a return label with an envelope.. Wonderful experience. Hope that all users have the same experience with them, If they purchased the protection for their service.

There's not much to say. The staff was quick, accurate and friendly. They helped me with everything I needed and were VERY patient. I definitely recommend this service to anyone that needs phone repairs or a replacement. Shout out to Jose for the help!

The entire experience was great. Staff was friendly, communicated every step and what was gonna be done to repair my phone and they were quick. They got done 45 min sooner than they anticipated. They made the whole process stress free, painless and easy. I hope I don't break my phone again but if I do I know I'm taken care of.

This by far the best experience I've ever had dealing with an insurance company. Assurant is the most helpful company I've ever dealt with. If you want a company that has your best interest at heart these are the people you want to talk to. 10 stars cause 5 is not enough.

Everything was fine, fast, quick and easy, no hassle. My cell phone was broken. I could not use it at all. Made a claim with Assurant. Filled out the form online. They sent a text I was approved for the claim. They said I would get it in the mail. They also sent a tracking number.

I am being forced to get a replacement device when all I need is a screen repair. I've been dealing with this for a little over a month now. Keep being told by different people that, "We will get it worked out" and still no results. Plan to drop the insurance after I get this figured out.

My experience was professional and effortless. They staffed all the right questions in order to process my claim. Each customer service person that I spoke with was able to assist me and direct me on what the process was and how long it would take. They were skilled professional, helpful, accurate in every way that I need them to be.

Awesome service. Sales representative was very kind and I will recommend this service to everyone. iPhone 13 works fantastic. The only thing I didn’t like is that in order to get the phone you had to have wifi in your home.

Awesome service. Fast and seamless. I was expecting an all day processs but it was fixed and I had my phone back in my hand and I was on my way in less than an hour. Thanks for the speedy service but most of all the great customer service.

Thrilled will my experience. Darin fixed my phone in less than 45 minutes. There’s nothing more frustrating than breaking the item you use daily and for multiple reasons. I was happy to be in and out and have everything handled.

It was great and very easy. The Metro sales person was very helpful. He explained the whole process. Also completely answered all of my questions. Once I paid my deductible the replacement only took two days to be arrive.

I couldn't remember my pin, so online didn't work and I had to use the phone. The wait time was surprisingly short, and the claim process very easy and fast. The closest repair place was 14 miles, not too bad. Replacing the screen took an hour. I dropped it and we went out to lunch. In an hour they called and we had just finished lunch and drove over to get it. The guy who fixed it was professional and courteous. Very satisfied.

Front cover of cell phone was cracked. I took the cell phone in several days before I was called to bring it in to be repaired. I was called several times as notification when the order was would be in. I was pleased about that.

The service and repair was outstanding, I highly recommend them to everyone. The time it took to make the claim to getting the repair done was less than 24 hours and I was without my phone for only an hour. The salesperson was very thorough at explaining the process of what it was gonna take to get my phone back to its original condition.

Had damage protection on my phone and used it when I cracked my screen. I used my deductible to get another phone. I received the new phone overnight and it was just like the phone I had. I would recommend damage protection to everyone.

It was a great service. I was helped accordingly. I recommend to all my friends that need this service. I always like talking to a live customer service but this was as great as well. They were able find my phone fast and didn’t last long. Thank you.

I received my new tablet within a few days. They set it up for me at the MetroPCS store. The process was smooth and easy. I'm very happy to have insurance on both my phone and tablet. Thanks for everything.

Perfect service. Replacement was quick and easy. Phone is very good. I've had no issue with it. Plus the shipping was really fast and punctual. I'm happy that I was able to be reconnected within 2 days after my claim.

Alex and everyone in the store were extremely professional and kind. They replaced the screen in a timely manner. Extremely satisfied with the end result. The store also looks very clean and well designed. I couldn’t recommend any higher. Thank you guys for all your help.

My 1st time filing a claim was a nightmare. Took almost 7 months to clear the debt on my account. This time around I have no choice but to file a claim. I hope this phone does not somehow get lost again.

I lost my business phone on a Friday morning. Called Assurant around 1 pm. If you reach out to them before 7 pm they will ship next day. It's now Monday and the new phone has not arrived. On Saturday someone called me because they found my phone. I called Assurant to let them know and to unlock my original phone. They said they CAN'T UNLOCK my original phone until they get a scanned confirmation from FedEx I have returned the new phone. And even when I do return the new phone it can take 2-3 days for my original phone to be unlocked. It Monday and the new phone hasn't even arrived yet. They apologized for the inconvenience. This is not an inconvenience, it's a 3 day disruption to my business where I am losing calls and clients.

I had a cracked screen on my Samsung galaxy phone. Downloaded the mobile up and filed a claim online from the mobile up. Got approval immediately and was able to get a next day appointment at a T-Mobile store and screen was repaired next day in an hour and half as promised. Definitely recommend Assurant!

I damaged my phone so I went to my T mobile service store. To get information on how to fix this problem. The technician was very helpful and was very helpful. We solved the problem and I have a new phone.

Replace cell phone took more time and money. Why is it we can’t make a claim in the store we purchased the item at? Even though I pay insurance I got robbed by an individual, and I lost business for 4 days waiting for a phone that could have been replaced by the store.

Good I got the help. I need it. The representative did a good job. He guide me through everything. I didn't know what was going on at first but he helped me through and my phone came fast and it's working good.

To receive replacement phone took longer than expected time given. 5 days after claim was submitted. I highly recommend, damaged phone review and/or replacements should be an option to take to T-Mobile stores. To make it very convenient, especially for customers that has been with T-Mobile for many years that has been paying for insurance monthly. Like a preferred customer.

My phone was ran over. The replacement process was quick and easy. I received the replacement the next day! Good thing I had insurance on the phone, it saved me money. Normally I would have to save to get another one. My son was extremely happy to have a phone and quickly.

I'd like to recommend assurance to anyone. It's worth it. Having this protection save you a lot of extra time buying a new device. I have it for a while. It's very easy to follow all the steps and get the help you need.

This company is an absolute pleasure to do business with! The very best use of $15 (my premium) as any person could expect. I would also like to note that I am NOT a review person, but in this case it was my pleasure to share my experience!

Assurant was really easy to work with. I dropped my iPhone 12 and needed to get it replaced. I did everything over the internet and everything was self explanatory. They were very quick and I received a new phone in two days once my claimed was approved.

I only gave a 1 because a zero is not available. DO NOT use this company for phone insurance!!!! Save yourself the headache and go elsewhere for insurance!!!! I have been jumping through hoops trying to have a claim on a phone approved for 2 weeks now. I had to merge from Sprint to T-Mobile and part of the merge was switching to Assurant. Assurant has been unprofessional every time I have had a conversation with them. They continue to ask for documents to support information they already have in an attempt to refuse my claim.

It was simple and easy. I went into T-Mobile to replace an iPhone. I thought I would have to pay the 200.00 deductible to replace it. The representative told me about 360 and all I had to pay was 99.00 to replace it. Easy!

I damaged my phone right before the weekend so I had to wait til the next business day to get my claim through. As soon as I got it in they had me a replacement the next day. Once I got the claim through everything went great and the instructions were very detailed on what I needed to do to finish the claim.

The replacement claim process for my granddaughter's phone is Outstanding and painless. My granddaughter is happy, I'm happy. I want to extend my deepest gratitude for the Service and Response. I also want to include the Returned process. Thank you.

Lost my phone biking on a trail. I filed a report and turned it off for a day to go back and look for it. When I still didn't find it I filed to replace it. It was easier than I thought it would be and came quickly!

I lost my iPhone 13 Max Pro 6 weeks after buying it. I was sent a refurbished phone because Assurant has the "option" to send me whatever phone they want. iPhone users should purchase insurance directly from Apple. I can't even purchase a refurbished phone from T-Mobile, so how do they happen to have a refurbished phone for me? No iPhone user should purchase insurance through a carrier. Assurant will NEVER send you a new phone. Apple on the other hand will send you a new phone.

The iPhone mini is so small that we have lost it and couldn't find it from our last trip overseas! We reported it as soon as we noticed we didn't have it. Within 2 days it was replaced. We were pleased with efficiency Assurant provided us. It was seamless and highly recommend them to anyone.

Please add different ways to send verification code if my device is broken. I can't receive verification code by text. You can add option to send it to email so I can use another device like tablet or computer. It was difficult to figure out how to receive the code. Fortunately a T-Mobile employee helped me to figure it out.

The tech was very friendly and helpful. I was impressed by him wanting to check out both sides of the phone. I would not have thought of that at all. He knew his job. Michael is a credit to his craft.

Worst experience ever, customer service representatives clueless, rude and inexperienced. Filed a claim, paid deductible, have been waiting over 7 months now with numerous hours racked up to try and get resolved. Sent copy of license 4 times. Every time you call you go over and over the same information and they guarantee they are sending a replacement. There are many other insurance companies that support their policy holders but not Assurant!

Everything was easy and efficient in my wife getting a new phone with the deductible of course. Here the next day!!! Assurant is by far a major insurance company whose claims are met 100%. Thank you for an excellent service and a job well done!!!!

Thoroughly checked what happened with my phone but concluded in minutes to replace with new phone and that arrived next day morning. It was impossible how they did the service so very clean and perfect. I strongly recommend Assurant warranty/protection service.

This is the second phone I've had to have replaced due to some type of internal issue. I'm extremely happy I got the coverage, it has certainly been worth it! I would most definitely recommend that if you have a cell phone get this coverage.

Staff at 353 S. Mountain Ave, Ste. B in Upland, Ca are amazing! ** repaired my fiancé phone. He was very knowledgeable, friendly and had great customer service. I will be returning to this T Mobile in the future. All workers make you feel important.

I lost my brand new Samsung Galaxy s22 Ultra five days after buying it. I was kind of freaking out a little bit but Assurant replaced my phone the next day. Glad I chose to add the insurance to my $1,200 phone.

Quick and easy though because I don't have any other access to internet options the beginning process compounded with questionable package delivery safety and or security is always a concern in apartments that have had delivery issues in the past.

Our experience is very pleasant and beyond satisfactory and would be very happy to recommend to friends Assurant Phone Insurance. Cannot recommend any changes since everything is perfect from start to finish. The customer service representative was very knowledgeable and very polite and friendly. What else can I say but thanks for the wonderful service.

I am very happy for how fast and kind they were at the store.. T-Mobile/Maple Glove.. And Axel the guy who took my call.. In the insurance department.. Thank you it was a service ***** 5 star. Note:* They should make the connection with the insurance office easier and faster since sometimes... We communicate through our cell phone (damaged or melted screen) which was my case...* I live in Downtown I should add more repair technicians in this area.* They should put the person who speaks Spanish in the store to understand accurate communication

Replacement quick and easy for 2nd time. A bit disappointed since T-Mobile with 360 coverage the replacement would be free. Won't do that again for replacement. Insurance is supposed to cover replacement. So at $38 a month x 12=$456 a year can buy a replacement.

They replaced my iPhone 11 that my daughter dropped and cracked the screen and camera. It was an easy process and quick. I only had to pay small deductible and $100 to get brand new phone. Sure glad I had Assurant insurance!! I would recommend them to anyone, excellent in every way. Thank you

The process to replace a damaged Samsung S10 was well orchestrated, managed and complete. The time scale was short and well managed by Assurant. I am 100% satisfied with everything. I would recommend this replacement program to any cellphone owner.

Very professional service with high volume of request. Timely turnaround. Proving understanding information to customer as to work to be accomplished. Upfront information as to time required to resolve issues. Very impressive as to ability to keep up with customer flow in and out of store.

My phone was badly damaged. Assurant asked two questions about the damage, opened a claim, and I had a replacement phone in 48 hours! GREAT customer service from beginning to end. The service at T-Mobile also was great for getting everything to work properly.

I wasn’t aware that they now how the option to repair phones at the T-mobile locations, this was extremely helpful. Everyone was super knowledgeable and kind. It didn’t take too long for the repair and I was satisfied with the outcome!

The replacement I received has problems. It get hot for no reason and turns off. I can't afford another $60 dollars. Maybe it's the brand that I was given. The replacement isn't better than my first phone. Please send me another one if you could.

Assurant representative was so professional and customer service oriented individual in every step of the way when assisting me with my inquiries. She demanded quick response by personally informing all the next moves and what to do. Also told me all conversations that we discussed will be documented to process the actions deemed necessary. Also I asks her about missing SIM card for replacement phone that I received and she said there’s should be one include on it.

I was very pleased with the insurance people. They were able to assess what was wrong with my phone and agreed to replace it. I received my phone early the next day after paying an extra fee to overnight it.

Spoke with an agent, described damage, submitted claim, followed online instructions, paid deductible, got claim number, waited and only had to call once about no response to claim, agent handled it right away. Received tablet easy as Apple pie, great replacement tablet, back to enjoying my books.

It was quick and efficient. No hassle and overnight delivery. T-Mobile helped me get everything transferred and updated. I appreciated all the time they spent helping me recover family photos and treasures. It was difficult because I could not remember my cloud password.

Reported phone lost/stolen paid the small replacement charge and received the new phone very quickly. The process for reporting the lost/stolen was rather easy to fill out. I has thought it would have been at least three to four weeks before I received the replacement phone but was very surprised it came so quickly.

Mobile Phone Insurance. I started the claim process yesterday (Thursday) evening, went through it all on the phone with Assurant's automated system, only to have it tell me I needed to complete the claim with an agent, but you were closed, and it hung up on me. So today, Friday morning, starting over, I fill everything out online, submit it, get a claim number, only to be told that Assurant needs me to submit another claim form and upload it, and this can't be done online. So I have to go find a printer to be able to fill out that form (Assurant's form is a pdf without text completion), which contains identical information to what I already submitted electronically, and then Assurant needed me to scan or fax (?) it back to them, so I had to go find a scanner to do that, and when I tried to upload the scanned pdf, Assurant's system wouldn't accept that type of document format, so I had to just send a photo of the form, which I don't know if it will be accepted.

ASSURANT IS AMAZING!!!! This is my 2nd time breaking my device and both times my claim was approved immediately & received a replacement within 24 hours just like promised. Would recommend them to anyone who has problems with breaking phones on accident because your'e covered by them even if it's by accident. Amazing, would never switch anywhere else.

Went to Metro, told them of the loss of my phone. They directed me to the next step of filing a claim. It was easy, online and phone was received the next day! I thought that it would be much longer before the replacement would be received. Very short amount of time passed. Paid the deductible and that was it.

Now I don't know if we always had this insurance on our phones, but we are extremely happy. In the timely manner it got fixed and really really happy about the price. Because when I got my wife's screen fixed with Sprint the cost of hers was 160 something. So, we thank you for everything.

My claim was handled fast & I received my replacement device quickly. The box had instructions step by step & made it super easy. I was able to complete the entire process on my own, & I'm not very good with technology. So glad I got this protection!

I filed a claim with assurance online and within min was told my claim is approved and phone will be shipped in 24 hours! Sure as said I had my new phone in hand and the prepaid return envelope with the damaged phone in the mail! Just an example of when thing go smooth! Thank you

Accidentally damaged my phone screen when I was removing my phone from my pocket and it dropped to the ground and shattered the screen. I force the phone over to the Metro by T-Mobile store nearby my home in San Francisco California and they gave me the information I needed to get in touch with the company Assurant... I called them and they verified the situation and also give me the information that I needed to either pay my deductible online or at the store location so the next day I went to the store location and paid and within the lot of time I received the replacement phone package. There's a box to send it back that was provided and I just need the transfer the information from my old phone to the new one and get that taken care of and then I'll send that back to them. It's all done in a timely fashion and just looking at the phone that they sent it's it's very nice so I just have to transfer everything over. Thank you. Bryan

I think the replacement iPhone should always be a upgraded phone to avoid future mechanical issues. I also believe a new charging device should be sent with the replacement phone. Insurance adds up and it is important that the customer feels he or she has recovered from the loss of the original device.

My son dropped his device in the tub. You had him another device within days. Very professional everyone was. Everyone I talked with professional. Matter of fact he said you gave him a better phone than what he had and he's very happy. I'm happy I'm not paying on insurance for anything just nothing.

Great easy, fast, response to my needs. My cell phone was damage in a fall and Assurant responded to my needs quickly. Once I received the replacement they helped me transferring the service to my new phone. It was great to have this insurance available.

I had a small crack in my phone camera, put in a claim for a replacement phone and had a new one in about 24 hours. The process was quick, easy, and hassle-free! I waited a week to go into the the T-Mobile store first, expecting it to be a hassle, but the process was so smooth I was able to do it online in minutes.

Assurant was prompt in sending the cell phone needing to be replaced. I wasn't actually expecting the phone to be sent the next day. I was waiting to receive an email so I could sign up to receive updates for the delivery of the phone. So I was actually shocked to receive the cell phone the next day. After it was delivered, I did receive an alert to let me know the cell phone had been delivered. The instructions were simple and to the point. I appreciate Assurant's service.

Phone is crack on the back but still working very well. With the help of insurance on the phone they replace for a new phone. With good service and very professionally to help people on a easy way to return the old device. Thank you!

After damaging my phone as a result of dropping it on concrete, I was devastated and frankly, lost without it. The Protection 360 program was easy to navigate and the assistance of the team at T Mobile 2YSN was absolutely wonderful with support and assistance.

The whole process from start to finish was quick and easy, no muss, no fuss. The replacement phone arrived with unexpected speed. I was surprised that there was no hassle, that there was little in the way of paperwork, no records to dig up. All the information was on file through the carrier.

Applied online and a response came back the same day that had received my claim. Replacement phone was here in two days and three days they received the damaged phone. Reply that it was received two days later. Good service.

Service was expedited quickly and efficiently. I hope mishap doesn't occur. If it does and you are with TMobile Metro look up the claim info via online or by making a phone call. Also the claim agents were friendly and professional.

I recently had to replace my GalaxyS8 phone. The process was easy and efficient. My carrier Xfinity & Assurant the insurance company did everything in a professional and speedy manner. I'm very pleased with my replacement phone the Galaxy 10 note and with the service I received.

Submitting a claim online through Assurant was quick and easy. Jay, my repair technician, explained exactly what needed to be done and set the correct time expectation for service completion. Should I require repairs in the future, I would recommend Jay and this store location. All the associates whether sales or service were professional by greeting me and actively listening to my needs and addressing them immediately.

I had filed my claim in a metro store and was the form was filled out by the employee at metro store but there was error so I completely understand and at the store was told it'll be processed within 24 hours which it denied states "not cover by warranty". Then I went on their website. It shows coverage by the policy guideline. I called to check on claim why was denied was told just re-apply which their customer service did but called next day ask for inquiry. They said 3 more days and I tried escalate to management and I inquiry why was taking that long. Our life is surround with using our phone for business, social media, banking. For them to continue delay without a explanation is really dreadful because it's hard to function without our device as that is the new social norm. I would like them to honor the time frame as posted on their website and agreement.

A complete analysis on my device was done to provide a full system check. This would determine if I only needed a screen repair or replacement. After they provided feedback and repair my device screen. Great service and I will recommend to friends and family.

My cellphone was dropped by accident and it was all damaged..after I called to report that I've received a phone replacement in two days..I was really impressed how they took seriously my claim...impressive. So I'm glad that I insured my cellphone when I bought it about four years ago.

Received in Timely Secure Fashion. The customer service agent was so kind she ordered a smart chip for my phone compliments of T-Mobile. That made my Day!! She was extremely polite on the phone and reassured me that my replacement phone would be up and running in no time.

Loss device was replaced with a device that had already been activated when it arrived to my home, upon taking the device to a MetroPC store I was told the device was activated under another name already, not sure why but sometimes it happens. So I had to purchase a phone or wait after the July 4th weekend to receive the replacement device!!??

I used the automated system to report that my phone was damaged beyond sensible repair. The process was so well thought out and information receptive that I was done in just a few minutes. Within 5 minutes I was informed that my claim was accepted and my replacement device was on the way. I couldn't be more pleased with the services I received.

This was the first time I used my insurance for a cracked screen. Submitting a claim and setting up an appointment was painless. I was able to get my phone back to brand new all in a little over 24 hrs. I would have given 5 stars, but I had to drive at least 45 mins to the closest service center, when there's one near where I live about 20 mins away. It would be nice to have all replacement parts across all service centers, but not too big a deal. All-in-all the process to get my screen repaired was awesome!

My experience was phenomenal! I reported it and received a replacement the next day. It was an experience I was dreading, but it was Excellent services. Excellent, Awesome experience, if it happened again I would be at ease with the process. Great service! An awesome experience!

I was quoted one price and they charged me more than the quoted price. For a replacement phone that had cracked. The time before this happened I didn't pay this much. But again I could be wrong. Just want to have clarity.

They were very quick to send me a new replacement. I received the replacement as promised and it is working great. A pleasure to work with. Happy with their service. I actually was able to speak with Michelle both times that I called. She was very kind and considered my needs.

We have always carried insurance on our phones. When we have had to use the insurance in the past the process was very easy and fast. We will be telling our friends and family to be sure and consider Assurant Insurance for their IPhones.

Very good experience. Assurance insurance will be recommended by me to all my friends. Phone was hard to get all my information transferred. That was mostly my fault. I was disappointed that it was a refurbished phone and not a new one.

I was very pleased with the service I received from Assurant Phone Insurance from start to finish. I found the staff to be very helpful and knowledgeable in informing me on how to file my claim and the receiving of my replacement phone.

I had to replace my phone after someone stole it. The service was fast and convenient. I had my device within 2 days. Great, fast, friendly, helpful service. Even though I always question if I should continue to pay for the service, I am always happy when I do. The new device cost 40 dollars to replace.

I was pleasantly surprised at how fast I received my device. It was replaced within 12 hours from claim payment. The process was straightforward, not awkward or time consuming at all which in today's world is priceless. Someone switched my original replacement device out for one that had been previously taken and it was weird but the process made it so easy just to get what one pays for.

Everything was good, easy to get my phone back, the process was easy and clear, I didn’t have anymore questions, they bring my phone on time, the phone company turn on it in five minutes, the people of T Mobile very kind and helpful.

The staff were friendly and considerate. It took no time to greet me and finding the reasons for my visit. Great place to visit, great professional staff. EXCELLENT! The screen was replaced and the customer service ensured that I was satisfied with the work they had performed. I also called before going to the shop and they were helpful in getting me ready before visit. Outstanding!

I had a Samsung S10 phone. The microphone stopped working. Contacted them. They were quick sending a replacement out and quick to take my money for the replacement service.. Received the replacement phone. It was overheating while charging and while trying to upgrade it. After downloading firmware for the phone it went into a continuous rebooting process. Called them and they said that they will need the defective phone back before they will send me another replacement. I was told I have to call back after they receive the defective phone before they will reprocess the claim and send me a replacement. My tracking number shows that they received the phone. I called and they now tell me that they have the phone but they now have to process the defective phone before they can send me a new replacement. Mind you they have my money and their old phone..

Took my phone to T-Mobile to get my screen saver replace. There was already a couple cracks on the screen. They told me they could replace the screen but it would take about an hour. I left the phone and returned an hour later and it was ready to go.

We had an iPhone for our child for school purposes and knew we needed insurance for that. As we thought this was a possibility, sure enough our child lost the phone. After searching for days, we finally had to file a claim. Assurant was quick, thorough, and the deductible was very reasonable. We paid our deductible and the new phone arrived exactly 24 hours later. This was a wonderful surprise and we are very very satisfied.

Excellent experience. Filing claim easy and fast. Replacement phone in 24 hours. I am 72 and found the process was not stressful or complicated. I will use Assurant for all my electronics' insurance needs. The process could not have been any easier.

My phone device was replaced in an efficient manner. It was handled very quickly and I have no complaints. I was assisted b technical support and customer service to transfer all of my information as well as clean all of my information from my damaged device.

I just received a reply by email from ASSURANT, fairly quickly, that they received my old phone in good working shape and allowed the full amount as a credit on my Spectrum Mobile billing. I still will wait a while to be sure the credit gets reported to me by Spectrum Mobile. The process was clear to understand and everything went smoothly when the post office received my package to ASSURANT.

The technician went above and beyond what I expected!!! Super happy with his work and him as a person!!! Anyone should feel lucky to have him as an employee. These types of employees are few and far between these days.

Not the cleanest process, but certainly, it is a great value. I would recommend this to anyone that has a wireless device that costs over $500. The cost to replace a device at this price point can be hard for some, but impossible for others. A $100 deductible is a far more manageable a cost, than the full cost on an Apple Watch.

Phone was knocked off desk and many cracks developed. A quick call to Assurance resolved the problem. Then a trip to nearest T-Mobile store to move programs from one phone to the other fixed the problem. They were fast and safe..

Updated on 07/08/2022: I got a good answer back from company. Just that I should have known before I went ahead and paid for the new TVs. Didn't know it had to be equal value. I am willing to work with them. They said I have 180 days to replace TV if I want claim paid.

I am happy for your help with me so everything was easy for me That’s the experiencia. Is okay. I am for you 9 years, and and I always recommend them with my friends and family. Their service has been very good for these 9 years.

Took my phone in damaged. Same day repair, ready and good as new in a little over an hour. Could not be more happy, it's like a brand new device! Customer service was incredibly helpful, very courteous and very speedy, did an incredible job repairing my device to good as new. Could not be more happy again. Thank you Assurant for the amazing repair service. I would definitely refer anyone I know to this service as it is the highest quality there is. Thank you again for the excellent job.

They are the best!! Fast. fun pros. Nice. Quick. Hassle free!! Highly recommend them. They made it a great experience. Was no prob at all. There is no other service that could compare with their efficiency at handling my phone replacement.

The claim experience is quick and easy. My daughter found her phone before the replacement arrived so we were told to refuse the shipment and we would be refunded the deductible. We refused the shipment and I confirmed by the tracking number that it had arrived back at the warehouse. I called to inquire about my refund and they told me it can take up to 10 business days. After more than 10 business days had passed I called (because they don't have a chat option online). After explaining the situation and being placed on hold the rep disconnected. I called again and when a rep appeared to answer it was silence or dead air. I sat on the phone for over 5 minutes and no one ever responded so I hung up and called a third time.

I must say I was very surprised with how smooth everything was. The customer service was outstanding and the package arrived very fast. The replacement product met my expectations too. I am a happy customer!

My A 32 Tablet was accidentally dropped and the screen was cracked. I had to make 2 attempts to get it replaced, the first time the company sent me a phone instead of a tablet. The online application was hard to see/read... confusing, I entered my cell phone number, not tablet number.

I used my service warranty to exchange an LG Velvet that had an issue after issue. Assurant was great in accepting my claim and sending a new one quickly. My only issue is they sent me an older version of my phone.

You guys have elevated to a high standard when it comes to providing what you promised. I had the most outstanding experience over the phone regarding getting a cell phone replacement and speedy next day delivery. Not only was I taken care of by the young man professionally but I could feel his passion for his work and serviced with a smile.

Assurant replaced my device promptly and hassle free. I am pleased with the ease of contacting the company and getting my replacement quickly. The persons I worked with were knowledgeable and, indeed, efficient. It made me feel great to have the replacement in hand so quickly.

We contacted Assurant after losing the phone in deep water. Service was great and the phone arrived as scheduled. The phone looked to be brand new and works great. We are very pleased with the response from Assurant and would highly recommend them to anyone we know.

Service great, replacement device no good. Need a new device or do not charge the phone, I have Insurance on the phone, I don't know what the insurance is for. I hope they send me a new phone with no problems or don't charge me at all.

Quick, no hassle. Replacement came next day, then my son transferred all my 'stuff' from the old phone to the new one and the prepaid mailing envelope (included with the replacement phone), made it easy to send the broken phone back at the Postal Desk at my local HyVee Grocery Store.

The process was smooth and flawless. I received my replacement phone quickly. The return steps were excellent. I followed them and I received notification that my defective phone had been received. I definitely would recommend this company for phone insurance.

Assurant is great. I not only had the phone the very next day but the customer service was outstanding. The agent was clear and very easy to understand. Also the phone was pristine. It looks like it's brand new. I'm very pleased on the cost as well. This company definitely values its customers. I accidentally left my SIM card in the broken phone and they waived the fee for new SIM activation. I very privileged to have this company as my replacement insurance for my phone. These people know what they're working integrity means. I recommend them to everyone.

I had to have my phone replaced and my insurance was on the ball with a replacement in a timely manner. The process took less than a week and I was amazed at the process and how smooth it was. I'm satisfied with my replacement phone.

Quick service from very pleasant and knowledgeable tech who went way over and beyond to help me. Really was impressed. Not only did he fix my phone, but took the time to figure out how to retrieve a very important voice mail message that couldn't wait.

I don't have any problems with the protection plan, Xfinity needs to consider making sure that your company knows what phones are on their BlackList. So the customer becomes aware of the problem and does not lose time with communications for her job.

The best investment I made was purchasing Assurant for my IPhone. Thanks for making it easy.

I have used this service for phone replacement and never had a problem. Service fast. Easy to understand, help is very knowledgeable and helpful. I had my new phone within three days. I have three phones and have had to replace all three, it just the best service. Never be sorry you do not have it, please use the insurance. It is the best.

The process to replace my broken phone was seamless, as well as the time it to receive the new phone. I was grateful too that everything went as it was laid out to me when talking with the representative. I was also glad I had the insurance on the phone, which kept replacement cost to a minimum.

The only issue I had is that the system errored out twice. Good thing is as you're going along you have the option to save what you've done so far so when you go back you can start at that point. The repair facility did an awesome job and was done quick.

I filed a claim with Assurant protection 360, filing claim was easy, my phone was delivered within a day's time. Service was excellent, I would recommend this service to family and friends in the future. Continue to do great work, you have a supporter in me.

My phone was worked on a timely manner, I did not wait long before my phone was ready for pick-up. The Technician was very nice, respectful and helpful with any concerns I had about my phone. Iphone was ready before the time they had gave me.

Great experience, No problems! Just could have used more time to make sure all personal data is cleared from old device. After having the device for 6 months. This is the last item you can afford to lose. Nowadays a losing a phone is like losing your wallet! Instantly your heart drops to your stomach and you go crazy looking for it! Your whole life is in this device!!

Had a cracked phone cover. Was repaired to my satisfaction in a timely manner. Also when in store my wife's phone got a new cover no charge under the 360 insurance plan. I had dealing with two different employees while visiting location. Both were friendly and very helpful.

Samsung A32 got smashed in my car door. Made my claim by phone. Had a excelent lady helped me. She explained everything as she went so my claim would be filled correctly! I rec'd my phone in the mail the next day, I was very surprised.

It was a hassle to get it repaired because the insurance change, then the manager lost my memory card and I never got it back, then made appt thru Sprint and store was closed for renovations but wasn’t disclosed to me.

The claim to file online is easy to file. You get fast resolve. The package if approved you receive in a short time. With return for old unit and easy instructions simple to file quick answer approval and your new phone in a couple days.

My phone was stolen on June 3rd from my gym locker. Lock was cut and billfold and phone was taken. Went to a T Mobile store. Reported it stolen, they deactivated the phone and helped me get a replacement order, it arrived Monday 06/06/2022.

This phone was sent back in the enclosed white envelope supplied with the new phone. I had lost the phone last Thursday Jun 2nd. On Friday Jun 3rd, I reported it to you as lost. Your company was very nice and sent me a new one to arrive on Monday June 6. In the meantime I found the phone on Sunday June 5 wedged in a seat in the local park. I had taken the same route walking my dog and there it was. I received the new phone on Monday and mailed back it in the enclosed return envelope on Jun 7th. Needless to say I was a happy camper. Thank you so much.

Experience is good. I just wish you could upgrade your phone while getting a replacement phone if qualify and I was having charging problems and need new charger that goes with phone. Every one I buy my phone say not compatible but I'm buying the right one.

I cracked my screen on my then new LG Stylo 6. It wasn't affecting the functionality of the phone but pieces of the screen had actually come out and what was left behind was really sharp. Plus I'm sure eventually dust would have gotten into it and caused the phone to malfunction. Thankfully Spectrum uses Assurant and it was a quick, easy, stress free process to get my new LG Stylo 6!

The people who helped me on this claim were wonderful, professional, and courteous. However, it was a huge hassle to get my claim filed and processed. I have this policy through Xfinity Mobile and it’s an iPhone 13, so I also have AppleCare. You would think being double covered would be better, but it honestly becomes more of a game of “pass the buck”! At first Apple told me to take it to Best Buy to be fixed, when I made an appointment and showed up the guy told me they don’t have the parts for the 13, so he would have to order them, and keep my phone for a week!

It was fast and easy to let them know what happened to my husband's phone. He's forever losing his phone and I'm so glad that we got the protection plan on it because it only cost me $60 and then we went to go hook it up. Thank you very much.

iPhone was replaced after it was stolen and could not be located. They mailed as soon as possible within 24 hours to my location. They made the process simple and fast. The documents were easy to gather and upload. I would recommend it for future phones.

Good service. Thank you very much to all of you. The best service company has helped me a lot. I thank you again. Thank you. They helped me and advised all my relatives, friends, to deal with the most important services, and their experience was wonderful. Thank you.

iPhone 12 replacement and recovery. I had turned in my report to my insurance company that I have lost my phone. They were very fast in replying and sending me another I 12 phone in the interim. I found my original phone and sent them back the new phone they sent to me. I am very pleased with the quick response and professionalism. Thank you.

I am very happy, the attention was excellent, the technician who repaired my phone was very kind and dedicated, thank you for a magnificent attention. The repair is done in the appointed time and Best of all, they changed my battery!!!!

The entire process was very smooth. I handled it all online and within 24 hours I had a replacement phone in my hands. I highly recommend using Assurant for your cell phone insurance provider. I only had to pay my co-payment and it was handled over the web as well. Shipping my old phone back was simple also.

I requested a replacement device on a Sunday and had my new phone by Tuesday. Couldn't have been easier to process my claim. All handled through the website. I would absolutely recommend this service to friends and family. Worth every dollar.

My Repair experience was Amazing and Hassle Free! Location was near me and Service was Awesome! Any questions I had were answered, and the rep made sure I was comfortable. The Rep even made sure my Battery was Good! My phone is like new and I am Very Satisfied.

Everything worked as it should. Assurant sent the replacement phone in good time. It all worked out great. I pay a lot for the insurance however so I'm glad it paid off. Otherwise it would have been a loss.

Easy and fast! Took less than 5 min to complete. My phone arrived in 2 days. I received an upgraded phone, it was a nice surprise. Same phone newer model. My only wish would have been to have the same screen size. Satisfied consumer!

The time to get replacement item was only a couple days. Super job. Did not expect a refurbished item. Was expecting a new replacement. This was not explained when I signed up for the insurance. It does work as expected.

My grandson ran over his phone and it needed replacing. He is in Utah and I am in Florida. I was concerned about possibly having to get his new phone and then paying for shipping to him. The customer service rep was very efficient and kind in placing the claim for my grandson's damaged phone and handling the delivery straight to him.. The new phone was received the very next day! Couldn't be happier with the service.

Assurant took care of my needs by replacing my lost mobile. All I had to do is call them to report my lost device, and they were ready to listen and provide the coverage right when I needed. Thank you!

I am very satisfied with the value/service provided. The ease of trading items and moving my information from one phone to another was very easy. The emails and customer service individuals that were available were very helpful when I had questions or needed assistance.

Samsung Galaxy S10 plus. I just got screen repair. They did an outstanding job. I submitted a replacement and got my phone fix the same day at T Mobile PHP. The tech repair the screen same day. 1 hrs it took. They did a very good job. I'm very happy with the service.

As an older client I had the pleasure of having a patient and polite person help me navigate the questions.. I could not remember my passwords, but she knew alternative questions to be certain as to my identity.. A please to experience.

The technician was awesome he help me with all the process. He was so kind and professional. When I arrived the store was full but they was so proactive and everyone was working to make feel all the customer attended.

I’m happy with the service they provide to the client, they met my expectations and I am going to recommend the protection service to my friends, Assurant they are very quickly to server you, they are very efficient at the time of your claim.

When I dropped my phone, I got so upset when I picked it up and noticed my screen was shattered. Within 2 hours I had my claim done spoke to someone who made sure that my package was going to be on its way and got a tracking number by that night. I had the phone 2 Days later mainly because FedEx messed up delivering it that has nothing to do with the insurance company. They sent me an envelope postmarks so that I can send my old device back and the new phone works flawlessly. I've already recommended to a couple people to get insurance for their phone because this was such a weight off my shoulders. The website was so easy to use and when I did have to call the people on the phone were wonderful and knowledgeable.

Customer service representatives was a huge help in getting the new phone up and running. She was very pleasant to talk to. The rep was very detailed oriented and the process was smooth and simple. Thanks for making it easy.

I lost my phone, which I had had for years and needed a replacement. My phone was replaced with an upgraded device, which I appreciated. It arrived in a timely manner. I was very pleased with the new device. I received a Samsung S20+5G phone

It was easy to submit my claim, I received my replacement device pretty quickly and getting it activated was as simple as a few steps. My replacement device is really nice and it looks brand new, no scratches or spots or anything, and I received a new charger for it.

Got new phone within 24 hours easy to but in information. The complete process was very easy to do. Glad I choose to get the insurance worth the money. I like a company that makes thing simple to do business with.