Assurant Phone Insurance Reviews

Even though the phone was just fine. The screen saver was cracked but it looked like the phone. You guys still exchanged it in a timely manner.. I'm very pleased. Thank you. The entire process was satisfying from the start to finish. The employees that I talked with in the store were pleasant as well as customer service on phone.

It is a bad insurance, they have phones that do not work with IMEI numbers, they sent me two that neither worked, their agents do not give a solution, they respond with recorded audios, they send you to do the same process, send that cell phone and they send you another one, they do that and they can do it 5 times and they do not give an effective solution, very bad service, you should buy cell phones without insurance because it is useless.

Worst insurance company. I don’t understand why T-mobile still allows them to be on their protection plan. They are THIEVES, I submitted a claimed on June 18, 2024, 2 days later no updates on my status, therefore I called them to check what the deal, little as you know they mentioned to me “we can’t proceed your claim until you provide a picture of your identification.” Very unprofessional from them, if I didn’t called to check on the status, I would have never known it was required to submit my identification. I submitted my identification and called them back, twice they hang up on me and the third time I was told I now have to wait 3 to 4 days to verify my identification. Pure FRAUD with them and they need a lawsuit right away. Various negative rating with them.

Complete failure at every level! Beyond frustrating experience! I have 6 lines all covered with 360° and it's been 6 days since I've been without a replacement device- Calls, chats, and escalations to Supervisors & Managers without any progress on my claim. As a matter of fact progress went backwards! Unbelievable & trust as soon as possible, I will be canceling service. There are better options then going thru TMobile's insurance carrier for a better experience with getting my devices insured. I didn't even know that I could! For years, I've never had this misfortune of damaged my phone and have paid premiums - all for 1 week later to still have no device. BEWARE.

The customer service was poor with the representative I spoke with this time, and the replacement device I received was a downgrade and in poor condition. When requesting a replacement of at least equal value the lady was extremely rude and just did not care to hear what I had to say or to help. She let me know this is the replacement they had available and that I was sent this device so that I would not be without a phone, but the shipment was already delayed 2 days. So overall very poor experience, complete waste of money and a rip off. Even when I looked at trading it in the brand new device they just sent me was only worth $200.00. It would probably equal out monthly payments and $100.00 deductible versus just buying a new phone and not paying for insurance.

I have inquired about my phone replacement status 3 times because there have been no updates. Each time I have got the same automated apologies, like they are copy and paste responses. Even the response "I can understand your frustration" was an automated response. There was no ETA given by any of the agents, or the supervisor. I pay for this service month, and have paid for the deductible to get my phone replaced. Yet, a week later I have no phone, and still do not have an ETA of when it will arrive.

The worst company and customer service on the face of Earth. I was so frustrated to the point my carrier's reps try calling this company to talk to, no one was able to get in touch with anyone in this bad service company. Even the carrier's reps hang up and gave up with apologies for having such service. I do not recommend this company to anyone. Their service sucks.

Hello. A couple of weeks back I chose to trade in 2 mobile devices each 1 month old with full physical protection. Meaning no damage in any form. I personally felt I deserved more of monetary offer. I accepted regardless as I honestly don't understand the in's and out's of such a case. That said I do honestly commend Assurant and their pleasant team on their very fast concerns on dealing with my trade - in. These person's are NICE. QUICK. PLEASANT. And do care about their clients. I sincerely recommend Assurant. and I appreciate their customer support and service! I hope to deal with Assurant again due to how much they appreciate their clients concerns. AND they are NICE! David **

Everything went fine. I have nothing to complain about or recommend be done differently. If all equipment upgrades involving trades went this well, it would be wonderful. On a scale of 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, where 10 is best, I would rate this service a 10 with no reservations.

Absolutely HORRIBLE experience with this company attempting to file a claim over my broken phone screen. The insurance advertises same-day repair options and kept insisting on sending me a new phone rather than give me the option to take it to the repair shop, which again, they advertise as part of same-day repairs. I had originally made my claim over a week ago, and was frustrated when they wouldn't let me select a repair shop for same day repair, which I had paid for when I purchased my phone.

My deductible at T-Mobile for one plus ten was $150 every time I checked it for two years, when I lost my phone today (temp problem some Good Samaritan found it and called friend) I found it was $250. Which is TWICE what a refurb (which Assurant uses btw as replacements ) cost on Amazon. I’m an attorney who has worked on major class action lawsuits and I’m thinking it’s time for one against these greedy, deceptive players. Paying $16 a month for years for nothing? If you’re interested email me at **. This could easily be a big winner!

Terrible experience with Assurant!! I have been paying $12 monthly for a year and a half - which now adds up to over $200 - in order to "protect" my Samsung cell phone. Unfortunately it dropped about a month ago and the display was destroyed. So I went to Xfinity, started a claim, and paid my $30 copayment. I was sent to a repair place which didn't service my model. So they sent me to a second place. This time I was wiser and I called ahead. No, they don't service it either. So I was out of luck. They told me I would have to pay $100 for a replacement model. So I thought about it and about all the time I wasted, and asked them to reduce this fee. They wouldn't, so I decided to cancel any future payments.

Do not and I repeat do not sign up for insurance through Assurant. Ask your carrier who the insurance is through. I work for T-Mobile. Trust me as an employee when I say do not sign up for it. They do not overnight ship, they do everything to not allow the claim to go through. They send you refurbished phones that do not work and make it a hassle to get a replacement. I placed my order on a Friday est ship time is Thursday the next week. Please explain to me how that's overnight shipping.

I received a new phone after filing a claim for a cracked screen. I have had the phone for some time now and found out that Assurant never moved it to my name but to an account that is not in good standing. T-Mobile is now refusing to unlock my phone because evidently the phone is attached to an account that is not in my name. When I call T-Mobile they say that I have to call the original owner to get it "transferred" to my name. But I don't know that information as I purchased my phone from a friend and he purchased it in full from One Plus directly.

After moving into a new city and apartment, I was given a chance to take an advantage of the local cable provider's opportunity to have new and worked well. If I retained my new, old phone, it would be without a service for now. It would be a simple data locker only.

I was not ready to purchase anything. I think I was calling to try to purchase a PRE OWN PHONE he gave me FAITH. The Representative was just great. He put more STARS TO SPECTRUM!!! If that agent was an artist the picture the REPRESENTATIVE PAINTED FOR ME I WOULD FRAME IT.

Horrible insurance for T Mobile customers. Will not answer phone calls. Leaves all business with customers to inept bots. No accountability. Absolutely pitiful. I've been with Sprint/T Mobile since 2007. The company is truly bottoming out. They're quick to receive payment. But slow on delivery of effective customer service.

Tried filing a claim online, but the deductible wasn't what I expected. I was being charged over 300% more than my deductible stated for the damage to my device (cracked screen). I tried calling to figure it out, but their phone is only a machine which says it doesn't recognize my phone number and then hangs up on me, the multiple times that I called.

I am an 81-year-old lady who doesn't know anything about electronics or iPhones, however, the workers at Spectrum knew what was needed and my trade in and new phone are outstanding and so is Spectrum Mobile. The gentleman who helped me took me through everything step by step so that I understood what I was getting for my money and the advantages of the plan with unlimited upgrades at an extremely modest cost. The overall cost of Spectrum Mobile outshines AT&T, Verizon, and T-Mobile. Their payment plan is easy to handle, and the invoice is clear and easy to understand.

Denied my claim after lying about speaking to my property management. They also never answer their phones or call back in a timely manner. The "management" is also always listed as on vacation or PTO. I would give zero stars if possible.

Worst company. They cannot replace my phone in a timely manner after 5 day I receive a email saying, "Thank you for contacting Assurant. We regret to inform you that your replacement device is currently on backorder with no estimated time for arrival. We apologize for any inconvenience this may cause. As soon as your replacement device ships, you will receive an email with your tracking information. Thank you for allowing us to serve you, we appreciate your business." No time frame. It can be a year before I can receive my iPhone replacement and talk to them several time for different options and no other option other than wait.

On 4/27 I filed my first claim ever after paying for insurance for 10+ years on every single phone I've owed. The claim was approve and $250 deductible paid with the PROMISE my replacement device would be received via priority service on Monday. That was a lie as today is Thursday and no one can tell me when I'll receive my device and they've stopped sending me updates. Apparently, they don't have any replacements nor can they provide a detailed update beyond that. I suppose they just expect me to wait indefinitely without issue but I use my phone for work and it's now creating an issue.

I'm having a super bad experience with a phone that I returned back in October 2023, I did received my the replacement phone in a timely manner, but when I returned my phone as requested but the problem started when the phone got to warehouse it was checked as received & I got my email stating that but they didn't log it in my account so I got billed over $900 on my T-Mobile account. Now we are in May 2024 & I still have those pending charges, my phone got disconnected twice even those I was promised it was not going to happen. Now Assurant wants to put the blame on T-Mobile but if they hadn't put the charges to start with I wouldn't have this problems. They were quick to collect fraudulent fees on my phone account but have been more than 3 months & I don't see the end of this.

I had submitted a claim for a stolen phone and it was approved immediately, but have been waiting for days for an update. They had told me that the device would be shipped overnight, though it seems it could take up to a week. After learning this, I requested to change my shipping address, but they said that was impossible after making the claim, even though the device hasn't been shipped yet. I told them I would have to spend hundreds of dollars and wait weeks to travel across the country to pick up the phone and they said that they expected me to go back to pick it up. Very overwhelmed and disappointed with this service.

Dropped my phone into the sea when I was fishing. Filed a claim. Got approved instantly but the tracking number never come the next day as they said. Waiting for 3 days already and every day they send an email said that the shipment was delayed but they don't give any information about how long for the delay. I really need my phone for my job. I called customer service and all they can do is inform me my shipment is still delay?! I paid phone insurance for a year, 250$ deductible and now and they keep my money and I am still waiting with no hope. This is the first time I file a claim and It was a nightmare.

Found a nail in my run flat tire. Claim was denied because tire tread was at 3mm. Paid 3k for an extended warranty that I cannot use. Tech said nail in the tire is covered, have the dealership file a claim. Again claim was denied. Think twice about this purchase if offered!

When I sent the phone in it was perfectly working. They then came back and said the phone was not working and they never returned my phone so I didn't get the $400.00 credit from Spectrum. This is a scam. I called spectrum. They said there was nothing that they could do. That phone had at least be worth $1.00 but they downgraded for 20 to nothing so they wouldn't have to pay the $400.00 credit for my phone.

Worst service I ever had before. This company do scams with customers. I sent my phone more than 2 times and I got the same problem with the device and they sent me a letter that we checked everything and all things are working. This company just wasting customers time and money. I highly recommend not continuing this insurance.

Great place to make sure your phone is protected. They send you a new one by the very next day. I will always keep this insurance on my cell phones. Thank you so much and I appreciate all that you did to get to my phone to me the very next day!!!

I filed a claim online, seemed simple enough. Then the return box came and it was destroyed along with the label. After fighting with my carrier and this company I finally get a shipping label emailed after my service got shut off. I sent the package back in my own box, with my own packaging. Package arrives but the phone is still showing on my bill and my service is again going to be shut off if I don't pay the phone in full. I reached out to them again and got told due to staffing issues they need 3 more days. Their staff problems should not be my problem. It's set up so you can't take it to a store for return but mail it in and either pay them ridiculous amounts of money or lose phone service and then get told you have peace of mind because they'll get to it in 3 business days because the first 10 days aren't enough time to do their job. Bad practices, bad scripts and bad customer service!

The replacement device must be a refurbished device, which is fine - typically. However, the replacement device I received still retained issues, that being the battery itself also should have been replaced in the refurbishing process as it is not up to par. The battery in the new device is of poor quality and dies very quickly, while taking an unnecessary length of time to charge to completely. I wish that if the replacement devices are going to be refurbished that they could at least be restored to an almost new or resembling new state.

Worst insurance I've ever had. Read the fine print. Constantly late at delivery dates. Sent me to a repair shop that didn't have the right part to fix my phone screen. Got put on a waiting list for 2 weeks. Then when the part came in they wouldn't schedule an appointment with their own repair shop they sent me to. Saying my only option was to pay $99 more and get a refurbished phone. Even though I was standing in the repair shop with the part in hand to get my phone fixed. Would have taken an hour. Then they sent me a phone that was in worse shape than my phone with a broken screen and it was a completely different color. Asked for a refund. Should have went with the free phone insurance from my CU that only has a $50 deductible brand new device guarantee replacement.

I ordered a phone that looked brand new. I noticed that in the battery power settings that the maximum capacity for charge was only 92% which means it was not a brand new phone but refurbished phone then after two days of using the phone, the speakers stopped working for phone calls and it would only work if you put the call on speaker or use your headset. After troubleshooting for an hour with T-Mobile T-Mobile decided to send me another phone directly from them this time, paying for this insurance does not guarantee you were going to get a new phone nor guarantee that the new phone is going to work at 100%.

Eventually they were able to send me a replacement phone to my home. However they did not include a SIM card so I will have to go by the store to get one.

I had my phone so fast. I didn't even have time to pull the SIM card out. Swap it over. It was literally almost the next day. I can't believe it. I recommend anybody to use this company, especially with how fast they're able to get stuff out and on top of their game. The best of the best.

After the phone showed a black screen and couldn't be restarted, I called Google Fi to report it. Customer service told me a replacement phone would be sent out, and to return the Pixel 5a 5G. Although I was initially charged the full amount of the replacement phone, that charge has been removed, and I received a Pixel 7 Pro, to my happy surprise!

This company cares nothing about the customer. My daughters phone was stolen and we used the insurance to get a replacement device, paid the $249 deductible, and the new phone was shipped and received and set up. No issues there, however, the stolen phone was mysteriously returned anonymously to her, and we called Assurant who said that phone was now their property, and we must send it back. Which was fine, we were happy to do that, however they WOULD NOT give us our deductible back. Well - this doesn't make sense, since we paid for the new phone, however, they did say we could send back the new phone, and get service back on the original phone, and get the deductible $249 back that way.

It is my first time having a mobile service and smartphone. Assurant helped me be able to afford to trade in a phone that didn't meet my needs for one that does. Assurant made the process very easy. I will receive the money for my trading over the next two months.

Yes the trade in offer was very important to my choosing to accept the offer. Also, that the offer was for a Spectrum purchased Device in exchange for a Spectrum purchased device. I now have a new, 5G, capable smart phone with continued excellent service from...you guessed it...SPECTRUM! This trade was made by a customer of Spectrum for the last 6 years & was a product of my having requested from Spectrum an Upgrade to my Samsung Note 10 that was not 5G capable. I am very happy.

DON'T DO IT! IT'S A WASTE OF MONEY. We have been paying for phone insurance for 2+ years through xfinity (which they are a whole other story). When we finally need to use it, we aren't even given the option to repair it vs replace the device. It automatically chose replace device with a RECONDITIONED device...so not even new. We've been waiting for 5 days and keep getting "delayed due to unforeseen circumstances". I requested to change it to repair so we can get it fixed locally since our business relies on having a working phone. They just said no and that we'll just have to wait for a tracking number of the shipped device. They still have yet to give us a tracking number so still no end in sight. I've talked to 3 different people (phone + chat) and they all regurgitate the same thing...then the supervisor Amy, I spoke to shut the chat down on me (no I was not being obscene and didn't swear once lol). I'm so appalled at this company and poor handling of customer issues.

Device was overnighted on the weekend, and I had a brand new phone Monday. Form was very easy to fill out, and the quote was exceptionally reasonable. Recommend if you just like to use your device everywhere, and want to be prepared for anything. I was able to come back to my quote months later and follow through. Easiest claims process I've had.

My phone is broken. I contacted Assurant Phone Insurance via my T-Mobile provider on March 8th and filed a claim; they then charged me $99.00. They shipped my phone on March 11. I never received my phone. I contacted UPS, they told me my phone was at an access center. I called the access center and they didn't have it. They told me to contact UPS, I contacted UPS; they told me to contact Assurant. I contacted Assurant and opened up an investigation. I did not hear anything from Assurant for 2 weeks.

I initiated a claim with Assurant for a lost phone and paid the deductible. The approval came instantly, promising overnight delivery of the replacement device, pending a tracking number. However, the website indicated shipping delays, I have a 2 week vacation trip coming up in 5 days. Upon reaching out to Assurant's customer service, I was reassured that the delay was minimal, expected to be only 1-3 days.

This trade -in was my first time. I believe everything was done in a professional manner. The instructions was clear and precise. They were very easy to follow. I did receive the device in record time. In perfect shape. All parts were present. A family member helped with the procedure for shipping the trade-in.

The phone representative was a true professional. She walked me through the process on what to do and how to do it. She took her time with me to explain the process in detail. Explain that being I had lost my phone I need to go to a T-Mobile center to help me.

I recommend getting your phone insured with this company. I dropped my phone outside in the dark and it was shattered. It took a little longer than it should but I got a new phone and I'm able to work again. I'm not very good with technology but I got it all done and I'm grateful.

I was completely satisfied and grateful with the customer service I received in a very serious and dangerous situation involving the theft of one of my devices. Once I explained to the Svc Rep what was going on, she, Latosha, was absolutely amazing. I would recommend Assurant to all of my family and friends without hesitation. I had my replacement within 48 hours. Thank you Assurant & Latosha!!!

The experience of receiving my claim device was awesome, only that I will more details to be added on the documents that is inside the package as to give direction of what to do after receiving your device. Hopefully, am expecting to see that, charger, earpiece and screen protector added to package. Lastly, I will like to know why do I have to pay the $60 deductible when I am paying every month. Thanks.

If I could give 0 stars I would. Lost my phone over the weekend and filed my claim Sunday. After reaching out to numerous of people about not receiving any shipping information I finally received a email Tuesday morning saying my replacement device is delayed with no further information. What am I supposed to do now? On top of that my claim deductible was $275. Not only did I waste money I am still without a phone. AT&T would never

I've had Assurant for years but there's always something wrong with their agents and or system. Most recently they entered the expiration date on my card incorrectly so of course the payment didn't go through due to their error and they won't do anything to resolve the issue they caused nor did they offer compensation for the fee I've been charged as a result of their mistake. I work in property management and have been referring all residents to go through Assurant but after this experience, I will be telling all our properties to avoid Assurant at all cost. Terrible customer service and zero accountability.

BUYER BEWARE!: Shady practices and horrible customer service! Company does not pay out what they’re suppose to/contractually obligated to. Payout department picks and chooses what they ultimately reimburse the customer for. Steer clear. Shop around and consider other warranty companies!

We returned a phone for replacement but were hit with a $500 bill a month later. Called and found out that the package was supposedly empty. Assurant couldn’t give me proof that it was indeed empty. We followed their instructions and returned it in their packaging and somehow between the USPS and their warehouse it disappeared. After over 6 hours on the phone with them the issue is not resolved. I don’t know how a phone just disappears. It also seems disingenuous that it came to them “empty” yet they cannot provide proof. I am left wondering if someone in their warehouse has some kind of side business going. I am also wondering how often this happens to people that their package, provided by Assurant, come back “empty”. Extremely dissatisfied!!!

Please note that PER Spectrum rep, it was shipped on a timely basis, i.e. Quickly, however due to first leg of shipment being by sea, it was unavoidable that Assurant was going to receive my cellphone late. I called USPS and they said due to the lithium ion battery, the first leg is by sea and will reach Texas in about 4 - 5 weeks. Would appreciate it for "principle" purposes that I receive a $5 credit to my Spectrum account and not be penalized due to late receivership.

I received the Galaxy a145g and it doesn't show 5G on my service at the top of my phone. It even doesn't show when I'm hooked up to Wi-Fi. I think the service plan needs to be a lot better as they promised. My old phone was 5G and it had better service than what I have now, so Spectrum needs to uphold their commitment. Thank you.

Overall the mobile trade-in experience was great. Just a couple of glitches. But otherwise the trade in of my mobile phone was fair. I received a fair price for my phone. Especially because it the glass was cracked. I didn't think I would get anything for it. So was very happy.

This trade-in program was the main reason for my buying a new mobile phone from Spectrum Mobile at this time. I recommend this program to anyone looking or thinking about buying a new phone, as it really reduces the cost of the new phone. I have already recommended. This trade-in program to several of my friends and associates.

The experience with Assurant has been very excellent through all these years. I never get denied for any services by them and am very satisfied with the fantastic work they do. For the years I have had this company's protection, I have never experienced anything wrong with them. Their job is dedicated to servicing our customers and satisfying Owner's needs. The cost for the services is fair and helps to have security in my end with the company all the time.

All in all it was easy to file the claim, fast to receive the replacement and easy to return the damaged device. It's just I would think that the replacement device received would have been in 100 percent condition. But everything else was great. Also maybe give the option to pay a little extra to maybe get an upgraded device from the one you had. Not saying the newest or latest but maybe one model newer if your device is 3 years old or older.

The agent at Assurant quickly processed my claim and I received a replacement phone the next day and it was an upgrade from the one that was lost. The replacement phone is in perfect condition. Very happy with the service and phone. It did not come with a charger which I purchased through Amazon, however, I did not lose the charger, just the phone. Thank you, Assurant.

Those are employees and family members of employees who have left the good reviews. They have 4 times the lowest average reviews of all companies nationwide. They have outsourced their reps. so all customer service reps are overseas, hard to comprehend simple tasks, and only able to use rehearsed rebuttals, instead of actual troubleshooting and providing assistance. They really suck. Just get Apple Care.

The Samsung experience has been very enjoyable and of great satisfaction. Working through my carrier made my purchase fast and easy, plus they did all the paperwork and loaded my new phone with my old data. Samsung phones are the best I've used with numerous features and added updated data that only Samsung has to offer.

Well I sent out for my replacement phone and it arrived on time like it was supposed to. When I went to return my old phone there was no label or box to resend it back. Now I'm trying to figure out where to send it so I'm not charge with the broken phone and can finish the transaction. If you can help please contact me thanks.

They look for a reason to deny legitimate claims. I didn't have time to file for damage on a phone right away. For this reason they will deny your claim. Got transferred from T mobile to them. Had to wait forever for overseas help. Then wasted my time.

Having insurance benefits you in every way. Don't skip out on it just because it is an extra cost. Every process is not perfect but they attempt to be and that's a plus! I especially like the fact that I was able to return my old phone in a package provided for me.

The initial claims process was easy. However, the replacement phone that Assurant sent had a crack in the screen. I called and was told that they were sorry, and they would send me a shipping label and once that label was in transit, they would overnight me a phone. HERE I AM 8 DAYS LATER AND STILL NO PHONE. I am now being told it could be another 3-5 business days before they scan the phone into the warehouse even though they have the phone that shows delivered to them. I NEED my phone as I don't have anything other than my work phone that I am now risking my job because I have young children and need to be in contact with the sitter... WILL NOT EVER PAY FOR INSURANCE IF IT IS THROUGH ASSURANT AGAIN. I am looking at roughly 14 days with no phone (if it actually ships in 3-5 days) INSANE!

Assurant handles extended warranty (premium care) for Google Pixel phones and other equipment. To file a claim you have to go through their website or phone. Either way they send an email to your recorded email address to verify, but the email doesn't arrive for hours, and has expired already, after 10 minutes. They have no other verification options. When it fails the phone person tells you to call Google service. Google service can't do anything to help because it's all handled by Assurant.

To file an insurance claim for my damaged phone, it was seamless, I answered a few questions about the problem which was a cracked face, and waited less than 30 minutes for a reply that my claim was approved. A replacement was received in 3 days and my damaged phone was shipped prepared as soon as I set up the replacement.

While charging my phone I noticed that there were spots and a line on the screen of my phone. After taking it to the T-Moble store, the next day, I was assisted. I received my new replacement phone the next day. After going to T-Mobile they helped me to activate it. All files were copied except one, which I was going to delete anyways. The experience was helpful to me. Thank You very much

I am ok with the results of my phone replacement. But I think that it took too long for the approval to get the phone replaced. I had to get in touch with the Assurant ins. and talk to a repersentive about why it was taking so long to get my phone replaced. We had a nice talk about getting my phone replaced.

Filing claim was easy. Replacement was quick. I wasn't expecting my replacement to be ship so quickly but I'm so glad it was. My deductible was reasonable, definitely better than having to pay for a new phone. All of my lines are insured because you never know when something is going to go wrong. I'd love a new phone but not paying those prices. If someone refuses to insure their phone they are crazy. I would definitely recommend your services to anyone. Thank you for your prompt response.

My experience with filing a Claim with Assurant was great! Would highly recommend them to anyone who needs insurance on their Mobile Device! Their Support Team was very responsive and knowledgeable! Providing the packaging to return the device was very much appreciated. I incurred no extreme out of pocket cost during the transaction.

Lost my Galaxy 14 5G on a bus ride. Reported my lost phone to the bus company. No results. Made a report to Assurant. Had problems online. Called Assurant with no problems and in a few days I received my replacement. The representative was very friendly and explained everything I needed to know. Thank you.

Recently my phone was stolen from my car, necessitating my having to go to my provider (T Mobile) to begin the process of getting the phone replaced. Not knowing what I was facing for this, I was pleasantly surprised how easy this was. I now have a replacement phone and am able to reach out to family and friends.

The new phone came to me really fast via FED EX. It is hard to be without a phone, Apple Store I think got my contact numbers when I went to the store. What a relief it was to have a phone again. Glad I had the insurance. I do not want anything for doing this review as below.

Lost my phone over the weekend and reported it lost to Assurant the following day. The automated phone system took the claim, and I had additional questions with a customer service rep. They represented that I was eligible for an upgrade with T-Mobile for a replacement phone and incorrectly stated that I only had to pay my $249 deductible. I clarified with them prior to accepting an upgrade that no additional payments would be required from me for the new phone, mind you the phone lost was an iPhone 14 pro and the upgrade would be to a iPhone 15 pro, not much of a difference. So, I accepted, it was free according to what was represented. They stated that all I had to do was to walk into a retail store and pay my deductible and I can pick up a new upgraded phone.

The only problem I had was no replacement charger or screen protector. Along with my replacement phone. I have to find a vendor that carries my screen protector. Otherwise l'm taking a risk of possibly damaging my cellphone. I keep a piece of bubble wrap for cellphone. Until l can receive the protection necessary for keeping my phone Safe.

Extremely satisfied with all aspects of ins claim.. the agent was knowledgeable, friendly, and fast. Process was simple and received replacement device super fast. Tysm. Highly recommend.. I have two boys that both messed up their Moto 5g stylus 2023.. due to couldn't find a case to fit.. the insurance claim process was very fast and efficient and got phone in unbelievable amount of time with reasonable deductible... Tysm!! Highly recommend!!

I am very pleased with the service and the ease of use of the online system for Assurant. I was able to get a replacement Samsung A13 5G phone in just a few days. At first I took the phone to a repair shop for a new screen, but they did not have the parts, so Assurant allowed me to receive a new phone as a replacement.

When I learned my cell phone was malfunctioning, I was dreading the process of having it repaired. Instead, it turned out quite easy. My phone was replaced and I am on my way! Very pleased and will recommend Assurant to all who may be interested in a satisfied experience. Thank you!

My overall experience was very quick and easy. The agents that I talked to helped me and guided me through the whole process. Also I received my phone in a very timely manner. The agents helped me step by step on activating the phone. My experience was a 10/10. So I recommend this to anyone.

Hello: I am writing in reference to two previous complaints filed against Assurant, the insurance company, regarding a number of “Unreturned Device charges”, appearing on my T-Mobile bill, each for $1,127.99. for a total of: $2,255.98 Using the above-mentioned claim numbers, Assurant requested the return of equipment thru the United States Postal Service.

My watch was stolen and Protection360 was great with replacing it. Only one problem I have is the bands that were sent were a size or two too big so I cannot use them. Good thing I had extra ones for my other watch to use. Other than the bands being too big everything else was amazing. I only had to pay a deductible and got the replacement the next day. I would recommend Protection360 for any and all Apple products.

I cracked my phone screen,, and filed a claim thursday before 7pm.. It was approved instantly..so it says overnight shipment...but it's friday and I called Assurant and he said it has not been shipped.. It will be tuesday before I receive my replacement phone...I am not happy at all. Now I'm out of a phone til tuesday because of their lies.. i am calling Tmobile and stoping the insurance from this company. Will not pay them another dime....

I dropped phone, realized it was cracked, I thought I had a lens protector but after T-Mobile examined phone, I realized the lens was cracked. T-mobile verified that I had insurance on the device and I called the # as was given to me, I was very impressed with next day delivery by UPS and I highly recommend going to T-mobile to transfer all the data.

Was told screen was cracked. It was not so I sent the replacement back so I am waiting for my refund so this is finished as far as I am except again waiting for my refund to be put back on my american express card as soon as possible. Thank you.

Went smoothly. I did tell them my old phone screen was cracked, I understand the decrease in price of trade-in. Glad that I could get an older model phone since I’m a senior & watching the budget. Thank you. Don’t know what else to write except that all Spectrum & Apple folks helped me a lot through this process. I’m very grateful because I don’t have a teenager in the house to help me. Haha!

Brad

The person that was suppose to handle my claim hung up on me.. So I was at T-Mobile store and they helped me with my claim. And got my replacement phone next day. So whoever I talked to on the phone at the Assurant Claim Department didn't want to understand that I did not have a way to do it online. And hung up on me. So T-Mobile store. Helped me with my claim. Not the Assurant customer agent.

Was very easy to place order, phone come next day. No directions on how to transfer data. No directions on how to clear data from old phone. I looked it up and got the directions. Still have not heard that they received my old phone back so not great communication.

I had some trouble completing the application on my cellphone but, once I got on the website on my computer everything went smoothly. The process was easy and the fact that I received an answer quickly was a plus. I would recommend Assurant to anyone who has a cellphone. Thank you.

Hassle free. Fastest service I've ever had replacing my phone. Good quality product. Easy step by step instructions from start to finish. Very reasonable price. Very user friendly. Stress free. Dependable customer service is what you get from Assurant.

Assurant is top notch in speed and ease of use. My new phone arrived 2 days after the claim was submitted and one of those days was a Sunday. Will continue to have this protection on future phones as it has proven to be absolutely valuable to getting me back in the phone having group.

I was not aware the tablet was covered for theft or lost device until I visited Metro to cancel the service on my account. I assumed it was just for repair. Received a replacement quickly once reported online. THE PHONE CONTACT WAS NOT HELPFUL. ONLINE TOOK A FEW MINUTES.

Excellent service from your representative on my initial call. The form was easy to complete. I have replaced phones previously, the service has always been very good, your representatives friendly, knowledgeable, patient and a pleasure to work with. I would recommend your service to anyone needing protection for their phones. That is all I have to say at this time.

The overall experience was okay. I was told that I would get the phone my next day but it did not came two days after. The other problem was is that they did not do a one-to-one copy from my Google account. All my passwords had to be changed and some other things that had to be added and other things taken off that was inconvenient. They should design the phone so that they could be direct transfer with nothing lost especially passwords.

Think one of the grandchildren tossed it out the car window, while driving to the house. Went back to try and find it but was to no avail. So we went to T Mobile to see about getting another one. Thank You. I don't know what else I can say but thanks.

My experience was good, excellent but as stated before I was remiss and transferring my photos transferred to my new devise. If there is a chance to retrieve them I would be very grateful. The experience was very expedient. And easy. Thank you for any help you can offer.

The process in replacing my phone was easy and fast. In no time I was able to put in the claim and exchange my phone. I didn't have to go long suffering with a broken screen. I would definitely recommend people get insurance for phone damages. Makes life a lot easier.

When I call you all to inform about my phone got lost, agent talked to very nicely. That was very good because I was in very bad mood. Service was excellent because agents very friendly and helpful and then gave me full details about my new replacement. Thank you very much.

I dropped and damaged my device. I called Assurant right away. They walked me through the process of filing a claim after I tried to do it online and something went wrong. They stayed on the phone with me step-by-step. Once I made my deductible payment my phone was overnighted to me and the process of getting everything done with simple and easy.

I started the chat service to replace my broken phone. The first chat went very smoothly but when I opened my inbox to start ordering the new phone, the info on the web indicated 5a (my old phone), even though the customer service told me that it will upgrade to 7 Pro. So I had to create another chat to confirm that I am receiving the upgraded one. But that didn't go well either. And I created the third chat to make sure I am receiving the right model. So I wish they could make it right in the first place. But the device came pretty quickly as the first person promised.

My daughter damaged the charging port and they didn't hesitate to replace it. It took about 5 mins for the whole process from beginning to end. Shipping was really fast so she didn't have to go without a phone for too long. Definitely would recommend to anyone who's looking to replace their phones.

When I left my phone on top of my car and forgot about it, it fell off and was run over by multiple cars. My wife was able to file a claim on her phone and the process was VERY easy and convenient. I was able to have a replacement phone within 2 days.

Replacement phone was exactly the same as the phone that I needed and wanted. It was delivered in a prompt and timely manner, as promised. If your work involves risks of possible damage to your phone I highly recommend 360 protection, for peace of mind. I highly recommend getting this insurance!

I have had to file two claims since becoming an Assurant customer, and I have not experienced any complications with either claim. The claim process was smooth, requiring just the basic information needed to complete the claim. The process wasn't lengthy, and was painless to complete. It was so simple and straightforward, that I never had to request help from customer service to complete the claim.

I am writing to express my dissatisfaction with my recent experience with Assurant. After submitting a claim due to a broken screen on my Google Pixel 7 Pro, I was quickly sent a replacement phone, which I appreciated. However, my relief was short-lived as I discovered the replacement device itself had a defect – namely, a malfunctioning speakerphone. Expecting the same efficient and customer-friendly process, I contacted Assurant to resolve this issue, only to be informed that I must return the defective replacement before a new phone could be dispatched. This approach not only contradicts the customer-first service model I was initially presented with but also completely overlooks the inconvenience and lack of a mobile device during the interim.

I can't remember ever making a claim before, so when I lost my cell, I almost immediately was going to purchase another. Then my monthly payment alert for my insurance plan came in. Thank God for Assurant, easy payment plan and low cost. I won't be caught without it. It took a week to receive my replacement, but it was much appreciated.

I accidentally lost my phone. The staff was very friendly and helpful to assist and provide me with the steps and information of what I need to do to send and submit a claim for my lost phone. I’m very please and appreciate with all the help the staff had provided.

It was easy to file my claim. Now I’m just waiting for my phone. It was a good experience. I appreciate all the help I got in processing my phone claim. Thank you and have a great week. I cannot wait until I get my new phone through my insurance.

My phone was badly damaged in a car accident and hasn’t worked properly since. I went to Xfinity to get a new phone and they informed me I had insurance on my phone which was an awesome surprise. They walked me through the filing process and I must say it was quick and easy. Thank you for everything.

This was easy and time effective. The time it took to complete was less time than what it took to go into the store and deal with the wait of being on hold with customer service. I am grateful for the assistance in completing this issue and I hope that this phone will last as long as the last one. Thank you all for your help in getting this matter taken care of.

Filing the claim online was very easy. The only down fall was that you are not able to go back and make changes to the first few sections if needed. You are able to go in and make changes to your payment method and the location you want it fixed at.

I started a claim on 1/2/24 but didn't hear anything till I called in. They sent me a text to continue my claim. This time I was able to complete it totally. With all this completed, my daughter will be super happy now. Thank you for your help, for this was a good ending.

My son has had broke his phone and when I called in to get a claim on the phone or make a claim on the phone the lady that helped me was very helpful. She was very polite. Very knowledgeable of what I needed. I would recommend T-Mobile to anyone.

I have wonderful experience with Assurant phone insurance from TMobile. It's nice and easy. I feeling so good with Tmobile. Will be ones customer forever for Tmobile!!! I didn't have any experience about phone assurance before. But now I know it's very good, nice and easy. Make customer have confidence to stay with this company forever.

The phone was my grandson's. Apparently, it became hot while in his pocket and when he took it out, it started to get hotter and burned the glass and the phone cover. When I submitted a claim, it was immediately approved and a replacement device was sent. Since it was a holiday, it took a few days longer to receive the device, but was totally understandable. I thought the service was excellent.

I am happy with the prompt response and quick delivery of my replacement phone. I was sad that I was quoted $50 to replace it, yet the website charged me $280. I am a disabled retiree and that was not in my budget and caused me some financial hardship. If I had know it would be so much more than the what I was quoted, I could have waited and saved up for such an expenditure. I am unsure if I could receive a refund adjustment or not, but hope by bringing this up it can be fixed so others after me will not have to experience the same shock. Thank you for your service.

Very easy to replace. I received my new phone the next day after filing my claim. That was amazing to have a kind of service. It is rare to read that kind of service. I will happily suggest Assurant to my friends and colleagues. Thank you for your incredible service.

Awesome. No issues with my replacement and it's affordable insurance at $49. I got my replacement device sooner than I expected it to be received by me and they have amazing customer service. I would be paying for insurance through Assurant for years. They're amazing I would not go through another insurance company for my phone.

I have a ten year old and an eight year old and needless to say they typically need this service more than I do. It’s a great safety net for those “little oopsies” especially when seeking to replace a broken iPhone. I would much rather pay their deductible over buying a whole new device. Replacements typically come the next day. Definitely one of my best investments.

Very fast and efficient claim. Took me no time and very simple format. I can say they know what they are doing. My phone got lost. I have insurance thru Assurant. I am glad they are there for Mr Calvin **. Gave it my best to find my phone and did backtrack.

Wonderful experience with the people at the store over the phone. Nice and polite customer service. They treated me with the utmost respect you could give someone. I recommend anyone that should come across them. I will continue to do business them. And I will tell all my family and friends about my experience with the people I came across. Please continue to do good business and satisfy your customers. Have a nice day and a Happy New Year going forward.

Went into store, showed them my phone. They took care of everything for me. Filled out form. New phone came in mail. Took new phone back in. They turned everything on. I'm good. Paid $110.00 for all. Unable to get a case or plastic shield for it. That's OK. Found them at flea market.

The process of filing a claim with Assurant was easy and quick. The form was understandable and easy to follow. I would recommend insuring your electronic devices with this company. The expedited delivery is free and the deductible was reasonable considering how damaged my phone was. This was the easiest experience with an insurance company.

My experience with filing a claim for my daughter's phone was so easy. I have never had such an error-free experience. This by far was so easy and user friendly. I will recommend Xfinity and Assurant to all my family and friends. There is very little that could have made this an easier experience for me.

Mobile devices are a big part of life and communication, to know that you're a appreciated customer and not just another number is very reassuring, the service provided was detailed, kind and attentive with solution based questions. A commitment to customer satisfaction and a dedication to keeping the grand name up in high esteem and regards. I will gladly recommend friends family and associates including co workers to this company.

My phone fell off the table and has a small home in the back. It was very easy to follow the steps and setup for a replacement of my phone. now I am waiting for the shipment to arrive and business to go back to normal. Thanks you again for providing the good service.

This process was very, very quick & easy. Sure beats waiting on hold for 40mins! Easy to navigate, and very to the point. I'd like to see more options in the required drop-down asking for an explanation to what the problem was. None of the options provided applied to our phone damage.

Honestly, I've not had a more pleasant experience with something that otherwise (let's be honest here) could have been devastating. As unhealthy as it may be most of our lives revolve around our devices and I'm just a guilty, but a painless and seamless replacement process was just what I needed and Assurant definitely provided!

Once I received the link to expedite my claim, everything thereafter was extremely easy to follow and use. The questions were easy to understand. The prompts were easy to fill, and in essence, I was able to expedite my claim very quickly. My only issue was trying to edit my address. The current address on file is no longer my address, and my concern was that any of my information currently would go to my old existing.

It's always a great experience with the services. I get my phone fast, quick and easy. It is easy to log on, submit order and track my items all the way to the front door and my devices work pretty good. We just be having fun today every once in awhile as long as we pay our insurance.

Great, easy, simple, good experience. Easier to do the the assurance through the phone and through the app. No glitch at all. Great great great, thank you for these options and instead of going to the store. Thank you for the great experience. Thank you. Thank you. Thank you. Next time I will do this again

I found the service to be very efficient and timely. Highly recommend this company. The automated response was very thorough and easy to use. My phone was replaced within a couple of days considering the holidays. This was my first phone claim so from the in-store manager to the ease of contact I am very pleased.

Very simple transaction and easy to follow. Phone fell in the commode and the back came off. It was full of water and would not go back together and would not work at all. We filed a claim online with T-Mobile. It only took about 5 minutes to complete the claim.

So far the process has been simple and hopefully the repair process will be the same so I have a perfect phone again. The pictures taken by this phone are fantastic and I want to be able to take many more of them. This is a great phone and I am very happy with it.

I spoke with T-Mobile and they sent me to Assurant. I spoke with a friendly representative. She was thorough and understanding. She gave great directions what I needed to do on each step. I had no problems completing my task. The experience was good. Just an adjustment with the calendar was the only concern.

There isn't much they could have done to make my trip go smoother today. I went to the site to file my claim and it took less time than I expected it to. And time is our most valuable resource. So smart move on the part of TruConnect.

I was told that I could take my old phone to UPS and they would take care of the mailing of my old phone along with a tracking number. UPS did none of that. I’m still waiting for confirmation from you that you have received my old phone. Please someone please help me. Thank you

I broke my wife's phone. I put my knee on it in bed bent and broke the phone so I had to make a claim. I had no problems navigating the website. It is very detailed step by step process, very easy to use, very comfortable in the site. It was a stress free experience. I am 100% satisfied ps loyal customer Kev

Had a great experience replacing my broken phone. Thank you for serving me in a time of need. Even when it wouldn't work your employees were helpful on the phone, talking me through it to get it figured out. Have a blessed and wonderful life helping others in times of need.

I have had insurance on all my phones for 5 years through Sprint and T-Mobile and have had to file at least one, sometimes two claims on one or more of the phones on my plan. I have always had at least 2 teenagers in the home to provide a cell phone for and over the 5 years we've had a phone plan we have gone through many accidental drops, damaged phones, lost phones, and even stolen phones and I have never had one unpleasant or difficult experience filing a claim, returning a phone, or receiving a replacement!!! I can't say enough good things about Assurant phone insurance and customer service! Every experience has been a very positive experience and the process couldn't possibly be any easier than it already is!!!!

Screen cracked when my phone fell out of my pocket at the gas station onto the cement causing damage to the phone. And the kicker was the case and screen protector I ordered showed up later the same day. The claim process was very quick and very easy to get done.

Filling a claim was quick and simple! Took me less than 5 minutes! And afterwards I had everything I need to track my upcoming package! It’s a secure website and I no problems whatsoever navigating the claim process! It also gives you the option to save your progress if you have to leave the site for some reason! Easiest claim process I’ve ever done!

Fast process with filing my claim. I did not anticipate to speedy process, I will encourage others to use this process if they have a need. Assurant has been very helpful in resolving my issue. My phone service referred me and I am very please with the level of result. I wish all claims were as easy as this one.

The process was very easy to complete. I just wish I could have had a free deductible. I believe I should receive at least one in 12 month period. Especially been that my phone is paid off in full. Other than that I had a great experience and will continue to do my claims this way because it’s quick and easy to do.

Very easy to make a claim! Website and instructions very easy to navigate through and understand. Will be a pleasure to use again if I have to in the future! And replacing the device was a blessing. So glad I chose Spectrum for my mobile provider! Definitely will recommend to any of my friends and family!

I filed the claim online. It was quite easy, she was very patient. Because I also filed at the Journal Square - Jersey City to a salesperson Eric? To find out he never filed the claim. Explain the phone would come to me., If I had any problems I bring it to the store. Journal Square Jersey City store.

The service was easy to do and very satisfying. A few questions and all you do is answer and be done with it. You pay your deductible and make sure you read carefully and that's all to it. I had no problems. Just make sure you keep your claim number and you good to go.

Was Impressed with how easy And fast it was to follow a claim. I would recommend anyone that wants to file a claim to do it online. It's quick and easy. I have been with T-Mobile for several years and I've always had good Friendly people to help and make it Happen with no hassle. Thank you for assisting me in completing my claim.

Very happy with speed of replacement and the replacement itself. Agent was efficient and helpful. Quite a bit of time was spent on my issue and problem was resolved. It was especially nice since I was out of town and in a panic after losing my phone in the airport.