
APRIL Travel Protection Reviews
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About APRIL Travel Protection
APRIL Travel Protection makes travel insurance simple. Whether you are looking for single trip plans, multi trip plans, or trip cancellation plans, the team at APRIL Travel Protection is ready to assist you. Contact us today to get a quote or to learn more about our service!

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APRIL Travel Protection Reviews
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Reviewed June 5, 2018
I bought travel insurance from APRIL Travel Protection through Vacations to Go. I've had different types of claims and it’s been less of a problem for me to get reimbursed with April than with my previous insurance provider. I have some health issues and I didn’t know if I’d be able to go. It was out of Australia and with flights like that, I want to be covered for things outside of my control. Like in this case, I made it to the airplane but the door was closed and they wouldn’t open it again. I had missed the flight but it wasn’t my fault. I was on a cruise and I was going in a day early and I missed that day early. So, I had a claim and I didn’t have any problems with any claim I made. I just called them up and they said, “Fill the forms out online and send them in to this location,” and it was done. So, I’m very happy with them.

Thank you for trusting APRIL Travel Protection to safeguard your vacation. We are pleased to know you are happy with our service and product. We hope to continue insuring your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed June 4, 2018
Purchasing a policy with April Travel Protection was a matter of looking online. I've got a specific site I go to and it compares a whole bunch of policies. I choose what fits my need at the particular time that I'm looking and then I make a decision. I go ahead and buy. The whole thing is done online unless I have to cancel a trip or have some kind of problem.
I looked for the cheapest relative to what I want and if it has got the coverage I want. I'm also interested in how long they've been in business and the quality rating and that kind of stuff. I want to know they're gonna be there when I need a check, which is a reimbursement for some travel problem. And I have had, over the years, to cancel trips for medical reasons and have needed reimbursement. Fortunately, my only losses that I knew was never reimbursed for were the amount spent on the insurance policies themselves. So I'm happy with the way I've been treated over the years.
All the material that shows up from April Travel Protection was easy to understand. I've been through this for three decades, so I'm sort of used to this kind of stuff. I find the information I got was clear and beyond relating my experience of purchasing a policy. The final measure is what happens when I seek reimbursement. Other than that, the policy form April Travel Protection was simple, straightforward and it covered what I was concerned about.

Thank you for choosing APRIL Travel Protection to safeguard your vacation. We appreciate your feedback and your support. We hope you will consider APRIL for your future travel insurance needs.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed June 3, 2018
We are human beings and we don’t know what’s gonna happen with us even after two to three hours of our lives. We also understand we may get sick. So, we always need to protect ourselves and one way is getting travel insurance. We’re planning to travel in September or October and our travel agent recommended a new travel insurance, however, we’re gonna buy from April Travel Protection. But it does not come up on the travel website I usually get it from and I also called the company but they don't have it anymore. Still, the service reps at April were very good and they helped me. Buy travel insurance from April Travel Protection.

Thank you for choosing APRIL Travel Protection to secure your vacation. We appreciate your feedback regarding our products and invite you to continue to visit our website as we are adding to our product line. We hope we get the opportunity to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed June 2, 2018
I had a claim and I was issued checks for myself and my husband. The checks arrived on a Thursday or Friday and we waited until the following week to deposit them. And when we did, there was insufficient funds on the account and the checks could not be processed. We searched online and saw that the Better Business Bureau had given Broadspire, the company that issued those checks, an F. And then I had gotten an email from someone asking if we could hold off depositing those checks until this date which didn't make any sense because the checks were dated earlier than the week I tried to deposit them. The checks clearly bounced.
I contacted the travel provider and told them to investigate what took place and they issued new checks to both myself and my husband which at that time cleared. And then when Broadspire in Atlanta issued another check, which came out of a different Broadspire location. It's unnerving as a client to find out that whoever this insurance broker was dealing with, was dealing with customers or contractors that were rated so poorly. I'm the one that had to pursue anything and I stayed on top of it. But I got my travel agent involved because they're the ones that sold the policy to me.
As far as ease of processing, as soon as I had to cancel the trip when I broke my leg and required surgery, April got the documentations to me immediately as well as the proper forms to fill out. And I got my doctor to submit what he needed to submit. I don't know if Broadspire is part of April Travel or not but that experience with the checks made me extremely leery to ever use a broker in the future, and I wouldn't. I wouldn't recommend April either based on the whole picture. I have a lot of friends who travel and I talk to them regarding it and said, "Buyer beware. Buy insurance through a provider that is a broker and better find out who is covering their policy because if you don't know, you're at risk."
Also, the Broadspire people would never take my phone calls so I had to keep badgering them with emails. And I never tried to call April because I had this person I was working back and forth with on the claim who was part of Broadspire. My husband and I were travelling together so we paid the same fares that looked like duplication. One check was issued and another wasn't issued right away. And both of these checks were bad but I've only been issued one new check. And then the broker from the cruise agency got involved again and I got another check instead of having to wait for it to be put through their whole system again. They issued another check more swiftly but it was an ugly thing to have the checks come, I deposit them and my bank is contacting me. One check was stopped from the get go and the other one, it was a day before I knew it wasn't going through. But bottom line for me was I got two checks cleared.
It's really unfortunate but in this chain link of how insurance is sold, it was not a good experience for me. And I've always dealt with other companies in the past like AIG and Travelers. There was only one other time that I had to make a claim and it was for a trip interruption because of a death in my family. And that was a much easier thing to go through when it came to dealing with my claim than this certainly was, but not on April's end. April gave me what I needed to get the ball rolling but after, that they dropped the ball.
Reviewed May 31, 2018
I’ve used April Travel Protection before, and when I needed them again, I went back online and filled in all the information. Then they gave me a quote and I just threw in my credit card information. And then they emailed the policy. My recent trip had to be cancelled very last minute as my father-in-law passed away on the day that we were supposed to travel overseas.
I contacted April Travel once we were back from the funeral, and the gentleman was very helpful. He told me what I need to do and sent me an email with appropriate links with instructions. The email was self-explanatory and I sent in the documents that they requested. And then I had to contact them because I got reimbursed by one of the vendors that I dealt with for my trip. I didn't put it on the original form so I made April Travel aware of it. They made a note of it and said that it would be a four to six weeks process, which was indicated on their documents. And it's only been three weeks since I've sent in my claim. But overall, their pricing is very competitive and they offer good packages. I would recommend them.

Thank you for trusting APRIL Travel Protection to protect your vacation. Please, accept our sincere condolences on the loss of your father in-law. I was able to look into the status of your current claim and see it is pending final approval. We hope you will continue to use APRIL for your future travel insurance needs.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 30, 2018
I had always taken whatever travel insurance the airline gave me. But we previously had missing luggage and it was a little nerve-racking. This time, we were travelling internationally and we wanted to be covered just to be safe. I did a search for travel insurance and got different quotes for different companies. There was also a comparison chart and APRIL Travel Protection's added up to what we needed. My mother got sick from staying at a hotel and ended having to go to the hospital. So we filed a claim and it was handled pretty fairly. But there's still one outstanding claim that we haven’t heard back from. Still, I’d definitely suggest APRIL Travel Protection.

Thank you for choosing APRIL Travel Protection to protect your vacation. We appreciate your feedback regarding your claims experience. We have been in contact regarding the outstanding Lost/Stolen Items claim. The proof of loss claim forms have been forwarded to you. Once returned, they will be submitted for review and adjudication.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 27, 2018
I’ve heard horror stories of people that travel and ended up getting sick in a foreign country and the method of payment and all that was expensive. And if we needed to cancel our arrangement because it was out of country, it would’ve been very pricey had we not been able to get reimbursed. It was our very first time to use a travel insurance provider and our travel agent picked APRIL for us. I had a claim when I came back and my interaction with the APRIL reps was all email. They handled my claim fine and it turned out okay. My overall experience using APRIL was above average and I would recommend them.

Thank you for trusting APRIL Travel Protection to protect your vacation. We appreciate your positive feedback and hope to insure your future travels!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 26, 2018
There's no doubt that you should get a travel insurance in case something happens. If we're traveling, we're traveling out of the country and it's always good to have. I knew of April Travel Protection through Online Vacations and they have the interest of the customer at heart and will step in and be a go-between. They have always been responsive to my needs and when I've gotten in contact with them, they've gotten in contact with me. When we had to cancel in December because I had to go to the hospital, they contacted Online Vacations because Online Vacations did not give me what I needed. April then worked out what they needed. Also, once we were supposed to take a cruise but I ended up having an issue which came from a medical trial that put me in the ICU for 11 days. I sent a claim in, they called me, and they told me that they had it and that they'd get back in touch with me.

Thank you for trusting APRIL Travel Protection to protect your vacation. We appreciate your positive feedback and hope to insure many more of your future trips.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 25, 2018
APRIL Travel Protection has a broader coverage than what we have. We have had a couple of experiences where we've had to cancel the cruise and they’ve been very good about refunding our money. We've also spoken with their people and they did fine with us. They gave us advice on how to deal with the airlines when the airline was separate from the cruise.

Thank you for trusting APRIL Travel Protection to protect your vacation. We are pleased to hear that your experiences have been positive and continue to use our insurance!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 24, 2018
When I make my reservations, I always get the hurricane insurance and I’m glad I did because we were supposed to go September 15th and I broke my ankle on July 19th. I did not walk on it until September 27th. But we’re going again this September and hopefully, I don’t break anything else. We’re going to try for the same week. I purchased the April Travel Protection plan through Outer Beach Realty. This is the first time I paid attention on how to go to the insurance website and this is the only time we ever had to use April Travel Protection. April’s reps were good. I had a couple of questions and I was able to get them answered on the phone. Our conversations went smoothly. I just filled out the information that they needed and I got it right away.
I had to provide them with the cancellation letter, but I didn’t have any of that, so I had to call the realty company. They told me to fill out what I can and then April would contact them directly and they would give them the information. I had a snag because I filled out what I could then I got something back that was incomplete. When I talked to the realty company, they told me what they do. Then I talked to April’s representative and said that they’ll get the info from the realty company, which they did. Once we got the ball rolling in data, it was very fast. I would tell my friend to use April Travel Protection. It worked out well and I got the money from our deposit that we had put on, except for the $200 cancellation fee and the $130 or $133 fee for the insurance that I paid.

Thank you for trusting APRIL Travel Protection to protect your vacation. We're glad to hear you were happy with the prompt processing of your claim. We hope you are able to make it to the Outer Banks this year, without any unplanned injuries!
J. GarcesClaims Manager
April Travel Protection
Reviewed May 23, 2018
I was going out of the country and we booked the trip way far in advance. I had to get travel insurance and April Travel Protection was what was provided when I booked the trip. I had to make a claim and everything went good. There were a lot of paperwork to fill out but other than that, April Travel Protection took care of everything. I was happy with the end result. I was pleased with the service and the reps were very helpful.

Thank you for trusting APRIL Travel Protection to protect your vacation. We appreciate your feedback regarding your claims experience and are pleased to know you were happy with our team and our service. We hope you will consider APRIL for your future travel insurance needs.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 22, 2018
APRIL Travel Protection was the one that was presented to me so, I took it when I was purchasing the actual ticket for the event. I first contacted them through email and then they got back to me by the end of the day. The rep told me how to start the claim online which was really helpful. Also, they had a very quick turnaround time, which was surprising. But they could have told me that my claim was approved instead of sending me the check in the mail. Other than that, APRIL was a lot faster than I expected because I have a claim with someone else right now with the same documentation and it has been taking forever.

Thank you for trusting APRIL Travel Protection. We appreciate your feedback and are pleased to know we have exceeded your claims process expectations. We hope to insure your future travels!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 21, 2018
The gal I was traveling with took APRIL Travel Protection, and since we were traveling together, I should have the same insurance in case something happened. If we were together, it would make life easier. Everybody was pleasant and the first person I talked to was very helpful. But it was tedious to get the claim filed because I had missed an excursion and I had a medical. I sent in the first form then I got a call that I had to send a different form because those were two different claims.
I have one insurance policy. I had one claim, but it happened to be for two different things. And so, it was two different checks, two different claim forms, two different people to deal with, and it had to all be done online. I’m 80 years old and I’m not as efficient on the computer as some younger people. And so, it was hard for me to figure out, but I got it done. They paid and it was quick once I got the forms in. I just booked another cruise and bought APRIL Insurance again. Because I compared it to Travel Guard, who I’ve used before, and it was a little bit cheaper and it seemed to be full coverage. You’re gonna spend a lot of money on a cruise and a trip so, you better have insurance. But hopefully I won’t need it.

Thank you for trusting APRIL Travel Protection to protect your vacation. We appreciate your feedback regarding your claims experience. Congratulations to you for completing the online process! Please know, we are available to assist, should you need help. We hope to continue insuring your future travel for a long time.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 20, 2018
Many months ago, we booked a February trip to go to Arizona as we've always done to get out of our Midwest winters. As we have with most of our trips in the last few years, we bought an insurance because you never know what's gonna happen. You put a lot of money out there to go on a trip and then in a second, it can fall through. This time, we bought it from APRIL Travel Protection through the people that we made the reservation with for the condo. But, just right before we were gonna go, my husband had four blocked arteries and had to have open heart surgery.
I stopped the payment because we were not going. However, that only complicated things because I had to go on and pay everything to make the insurance pay. I messed it up with the homeowner because he was not getting any of his money when I stopped the process of charging the balance on our credit card. But the guy from APRIL whom I worked with was more than helpful and understanding about the mess I made. So, I went ahead and let them charge everything. We got full coverage back from the reservations in a timely manner and I was very impressed with the whole situation. I was so blessed that we bought the insurance because that was about a $4,000 investment that we could have just lost and we were only out of $268 for the insurance premium. I couldn't have been more pleased with working with APRIL. I have the highest regard for them and I would highly recommend them to anybody.

Thank you for trusting APRIL Travel Protection to protect your vacation. We are so sorry to hear of your husband's medical emergency and certainly hope he is recovering nicely. We appreciate your kind words and look forward to insuring your future travels.
J. GarcesClaims Manager
ARPIL Travel Protection
Reviewed May 18, 2018
I do a lot of traveling and I’ve used a lot of different travel insurance providers. I don’t know why or how companies determine the rates that’s why if I can get the coverage I want, then I look for the lowest prices. I always follow that rule and that’s how I chose APRIL. I had a claim with APRIL and my interactions with their service reps were fine. I called a number and I had to go to a website, download some forms and have a doctor sign them. The reps were reasonably prompt. I’d use them again. I know that when I travel, I can contact them. My experience with them was a good one. I’d recommend them and I’d tell others that APRIL is a reliable company and that the coverage and the price were good that’s why I purchased it.

Thank you for trusting APRIL Travel Protection to protect you vacation. We appreciate your feedback, and are pleased we were able to meet your expectations. We look forward to insuring your future travels!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 17, 2018
I wanted to have an insurance in case something came up and I had to cancel. I chose APRIL because of the price and the coverage over the internet. And using APRIL as my travel insurance provider was a very good choice

Thank you for trusting APRIL Travel Protection to protect your vacation. We are pleased our plan and coverage were able to meet your travel insurance needs. We hope you will consider APRIL for your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed May 11, 2018
We’ve traveled a lot and have visited 95 countries. We usually get insurance when we travel. It makes sense especially that we’re in our 70s now and for medical reasons. We purchased APRIL Travel Protection through the travel agent we used, which was Online Vacations. When we filed a claim for the cancellation of the trip for both me and my wife for medical reasons, we had some concern with the length of time it took them to process the claim. They said they needed nine weeks to process it, which seemed like an awfully long time. And they used a third party, which is unusual. Most insurance companies did their own. I was in the hospital at the time and my son-in-law was helping to process the claims.

Thank you for choosing APRIL Travel Protection to protect your vacation. We appreciate your feedback regarding your claims experience and are glad to know your son in law was able to assist while you were hospitalized and recovering. Please note we are in the process of upgrading our claims technology and processes to provide better notification and status updates both automatically to your email Inbox and through our next client claims portal. We hope you give us the opportunity to show you these new feature on an upcoming trip.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 28, 2018
When we travel, I typically use Alliance and then I have used a couple from the cruise lines. I got APRIL from Vacations to Go and used it on a cruise. I had a claim from Alliance and I also had a claim from APRIL for a life and falling in St. Croix and they were both fine. But it was easier when we had a claim from Alliance because I could do it online. I downloaded everything and I could upload the documents on their website and there also an app. With APRIL, I downloaded the form, filled it up and put the documents with it, and send it to them through snail mail. But the service reps at APRIL were very accommodating. They responded promptly and I had all the correct documentations, so there was no going back and forth. They didn’t ask for more or anything else because I had the documentation from the ship and everything where my wife was treated.
Age-wise, we’re in the 60-ish so you wanna make sure that you’re covered. And if you're going out of the country like on a cruise even to the Caribbean or anywhere, you wanna make sure you're covered in all of that. So, I don’t have any problems with travel insurance. A lot of people don't use it and in 17 cruises, we’ve had two incidents and the claims I have made have been relatively small. It's actually less than what the insurance had cost but that's why we get it. We were on a cruise in the past with a celebrity seven years ago and they had a bad incident in Dominica where two people got killed and 15 injured. They had to leave them there and they had to be transported and all of that. So, that was an awakening experience. I'm cleared about that since I got travel insurance.
Overall, it was an excellent experience and it was at par with Alliance which we’ve used for years and years. When I first saw APRIL, I went online like everybody does and I Googled it and started looking for reviews or how to use it. I found it was more of a European thing and was used more at overseas so we went with it instead of declining it and going with Alliance. And I was very pleased with the service. When somebody was talking about travel insurances, I mentioned that there is APRIL which might be more competitive for Europe. I said that I was very pleased with them and it was fairly simple.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service. Please note that we are in the process of upgrading or claims technology via our new online client claims portal. Through that portal, you'll have the ability to complete your claim forms, upload documentation, see the status of your documents being reviewed, & know exactly where your claim rests in its service cycle. We hope you give us the opportunity to show you these new features on an upcoming trip.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 27, 2018
I purchased my April Travel Protection insurance from our travel agent, Online Vacation. They recommended it. When my wife got sick and had to have surgery we got a doctor's order that she couldn’t go, we filed the claim with April Travel Protection which took two weeks to go through, and they approved it. Everybody was happy. We were going to the Caribbean in March or April and we couldn't go, so we rescheduled it for November. We got April Travel again and, luckily, nothing happened. But instead of us just going, we had four other couples going and they purchased from them also. It was a great experience. We use them all the time now.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you've been pleased enough with our service to use us repeatedly. We hope to continue insuring your future travels for a long time.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 26, 2018
I have always had great experiences with APRIL Travel Protection. I’ve had many, many policies through them and I keep buying travel insurance because of trip cancellation. So far, they have always been very easy to deal with. I always get a person and they settle the claim without hassle.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased enough our service to use us again & again. We greatly appreciate your continued support!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 25, 2018
My travel agent recommended APRIL Travel. The only claim I have filed so far with APRIL went very well. They were able to compensate me for most of the issue. It was $200 I had to eat, but that was okay. I'll use them again if they're available. My experience with APRIL Travel was very good.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & would use us again. We look forward to covering your next trip!
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 24, 2018
My fiancée use APRIL Travel Protection because she travels a lot and you never know what's going to happen. I tell everybody who travels that if they're gonna book something over two months, they have to get insurance. It’s worth it. I don’t like to have to cancel a flight and they would say that they're gonna credit you and then about three months later, you forget about the credit. Two months after the credit’s gone, you finally find it and remember but it's already up. Last year, we had some issues with a flight so we called. They gave us a time frame on when things would be resolved and within a week of what the rep had told us, everything was taken care of. They were prompt and the customer service was great.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & appreciate you spreading the gospel about the benefits of travel insurance. We look forward to the opportunity to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 23, 2018
When I made reservations for Celebrity Cruises, they had insurance through April Travel Protection. During the cruise, I got sick and I had to go to the infirmary. I saw the doc and there was a charge on it. I sent the charge to April then they cut me a check and I cashed that. April Travel Protection is a reputable company.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service. We look forward to the opportunity to insure your future travels & hope you can enjoy those trips without any more uncomfortable medical situations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 22, 2018
My wife and I both filed a claim and APRIL was wonderful in covering them. It took them several weeks to process it so I had to follow up with them to make sure that they got the information that was in process but we were pleased with the service that we got. We paid our medical bills and they reimbursed us when we got home. They held up their end of the deal and we didn't have to fight with them. I would use them again.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service. Please note that we are in the process of upgrading or claims technology & processes to provide better notification & status updates both automatically to your email Inbox & through our new client claims portal. We hope you give us the opportunity to show you these new features on an upcoming trip.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 21, 2018
My husband and I bought travel insurance mainly because of our age. We've always purchased it because we do lengthy travel and we've traveled to Europe a lot. We just knew that if there was any kind of an accident and we had to be sent home by plane it would be very costly. We have used APRIL Travel Protection twice on our last two trips and it's been terrific. Online Vacations recommended APRIL and we purchased it through them. They were great when I made the claim over the internet. I would certainly use them again.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you've been pleased enough with our service to use us repeatedly. We hope to continue insuring your future travels for a long time.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 20, 2018
When you buy travel insurance like April Travel Protection, you have to buy it within the first two weeks of purchasing the vacation. That's when you get it the cheapest. If you wait longer, then some items are not available anymore, like some of the cancellation process. When you book the insurance, you need to call right away. Even if it's things like you can't book airfare because it's too far out, you could still say that you guesstimated that your airfare's gonna be about $1,500. That way, you still get all the benefits of having the travel insurance even if you can't physically do it yet.
I keep purchasing protection insurance because it's only a couple of hundred dollars and just to see the ship's doctor will cost $100. When my son went into the ocean he got bumps all over him so we took him to the doctor. The bill was about $240 and the travel insurance was only $200 to $300 so that gave us a price of insurance. You'll never know what's going to happen so for a couple of hundred dollars, even for the smallest of things, you can have peace of mind and it pays for itself.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & appreciate you spreading the gospel about the benefits of travel insurance. We agree with you completely & look forward to the opportunity to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 19, 2018
April's reps answered my questions. I was not able to make my trip because I had a surgery, so I had to get the insurance and they were pretty helpful with that. I got the check, so it was all good.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & found value in your reimbursement. Be sure to let us know if there's anything we can improve on in order to gain that last missing star from you.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 18, 2018
I travel three or four times a year. When I was looking to buy travel insurance, April Travel Protection was recommended by a travel agent so I used them. Last March, I went on a riverboat cruise on the Rhine and I lost a luggage there for a week. April Travel Protection paid me $200 for that. They did what they said they would do and did it promptly. I would recommend them to others.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased enough with our service that you would recommend it to others. We hope to insure your future travels & are crossing our fingers that your luggage arrives as intended next time.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 17, 2018
A friend of mine had used APRIL for her trip prior to our trip. We went with them because of her recommendation instead of what we found online. We were flying from the south to the northeast and we knew that there was a chance that weather could be an issue. The condition was iffy when we were booking our trip and we thought we needed the insurance. I purchased APRIL from insurance.com and sure enough, a nor'easter came through when we were trying to travel to Boston. Their reps were great. However, I checked the wrong thing on the box and APRIL ended up not doing for us what we needed it to do. But I'd tell friends that APRIL has been worth it for us and that if they think they need travel insurance, then APRIL would be a great company to use.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased enough with our service that you would recommend it to others. Be sure to let us know if you feel that your claim was not properly adjudicated or if you're still out any funds you feel should have been reimbursed. We'll be happy to reopen your case for you.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 16, 2018
My travel agent made APRIL Travel Protection known to me and I've done several trips with them. But on the last one, APRIL rooked me out of a lot of money. Our airline cancelled our flight 10 minutes before we were to leave Memphis to go to Sydney, Australia. So consequently, we had paid for three nights in a hotel in Sydney, Australia to the tune of $250 a night. Now, APRIL in turn told us that the trip delay insurance was there so we got paid for the trip delay. I submitted to them a bill from the hotel, showing them what the amount of money was but we did not get paid anything for a night in a hotel. They never did anything further about it and I don't think that we were treated fairly. Now, I don't have any faith in them even though I have paid for a trip this year through them.

Thank you for trusting APRIL Travel Protection to protect your vacation. Upon reading your comments, we have reopened this claim for additional review. I have been in contact with you personally & will oversee the revaluation with our Claims Department. Hopefully, we can come to a resolution that you're happy with to demonstrate the incredible value of both travel insurance & working with APRIL Travel Protection.
Please be patient with us as we navigate the appeal process.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 15, 2018
We travel a lot and we purchase travel insurance in case of emergency. If you're out of the country and you need care, Medicare doesn't work and I've used April Travel Protection twice. It's not cheap but it's not over expensive either. The first time I used it was when I was on board a ship. I bumped into something with my arm and I went to some medics. I turned in the claim and it was paid. The second time was when I was in Cabo and I fell down the stairs. I had more trouble with the doctors there getting the information to get reimbursed, then getting reimbursed.
My partner had April Protection before I did so he knew what he was doing when he talked with them. The only thing confusing to us was when we went to renew this last time. It was different because before, we were able to have it on our phone. But this time, probably because of how we ordered it, we couldn't get the app to work on the phone. It should be easier no matter how we renew it. But still, I have recommended them.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service. Please note that we are in the process of upgrading our website & booking engine. In fact, for our Annual Policyholders our new system will help them automatically renew their policies when they're approaching expiration. Meanwhile, for Single Trip policies the process of booking your plan should be easier than ever. We hope you give us the opportunity to show you these new features when you're ready to insure your next trip.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 8, 2018
I purchased the travel insurance of APRIL Travel Protection from a traveler's website because of the price. My flight was interrupted, so I had to call APRIL. My plane was delayed and couldn’t land at Texas Airport, then it landed late at night and I missed my connecting flight. I called the number of APRIL, but the person who answered the phone, an emergency medical assistant, said their regular hours are only until 6:00 or 7:00 P.M., so I had to call them the next day.
My overall experience with APRIL Travel Protection was okay, but they need to improve their daytime hours because that incident happened late at night, at around 9:00 or 10:00 PM, and there was nobody at APRIL that I could speak to. But the reps were very helpful people and the service was okay. My trip was not just staying in one city. We had to go to London and the APRIL rep said that if I missed that flight, they were gonna buy me an airplane ticket to Paris, which was our next stop, so that made me comfortable.

Thank you for trusting APRIL Travel Protection to protect your vacation. We have looked into your case & found that the individual who you spoke to during our later hours did give you misinformation. Our call center is available 24 hours a day, 7 days a week to assist with both medical AND travel disruptions. That individual should've provided you immediate help instead of redirecting you to call our insurance team that works 9 am to 8 pm / Monday - Friday & 9 am to 5 pm / Saturday & Sunday. The call center individual that didn't provide you the proper assistance was dealt with accordingly (retrained & monitored closely).
We hope you give us another opportunity to insure a future trip. While our fingers will be crossed that everything goes smoothly with your future travels, rest assured that should something happen we'll be here 24 hours a day to provide assistance & potentially instant adjudication & payment via our Stress Less Benefits.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 7, 2018
When I purchased a travel insurance from APRIL Travel Protection through travelinsurance.com, it was more for emergency help and accidents. I'll recommend it to a friend.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased enough with our service that you would recommend it to others. We look forward to the opportunity to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed April 5, 2018
My friend and I bought tickets for Rolling Loud 2018 in Miami and we were excited for this event, but my friend is a teacher and I’m a full time student. So unfortunately she won’t have days off due to testing and my professor moved my test to the day we had planned to leave. The representative we spoke to said our claim would be denied? How? We’re both full time teacher and student. The lady was not being clear and kept telling us she could proceed with the claim but would be denied. So we hung up and we’ll call a different day to try to speak with someone else that would be more helpful.
Reviewed March 31, 2018
My husband is in the military, so things change a lot at the last second and so being able to make decisions at the last second is very important to us. Based on how long into my travel I could use the insurance, I decided that the April Travel Protection's insurance was more useful. They had a better offer than other companies and they didn’t charge extra for it. I made my purchase online, but I was worried that their service reps would turn me around in circles for forever, but they didn’t. They were very open and they answered all of my questions. I was really comfortable dealing with them. The travel insurance from April Travel Protection was a very good purchase and I felt very protected with it.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our representatives. We hope you continue choosing us to insure your future travels & thank your husband for his service to our country.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 25, 2018
We bought our April Travel Protection plan through an online cruise company. Our travel agent whom we've talked to online recommended that we get it. We did it over the phone and it was a good experience talking to their rep. The rate was also competitive and the plan filled our needs for what we wanted. Since I had to have neurosurgery, I was not physically able to travel. The doctor filled out the form and it was approved, and we were pleased that we could get some of our money back. We were glad we had the plan and we would use their travel insurance again.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service & would use us again. We look forward continuing to insure your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 15, 2018
Since all my trips were non-refundable, I thought about buying travel insurance so I would be reimbursed of my expenses in case something happens. Also, I was going to be in a foreign country so I specifically looked for an insurance company that provided services like if you couldn't be treated where you were, they would take care of getting you back to the States. APRIL Travel Protection had that and that was a pretty good deal.
I got their insurance when I booked a trip to Cuba. I had an accident and I couldn’t go, so they reimbursed me for my expenses for the trip, the airlines, and the whole bit. I thought I was going to be hassled when I used the travel insurance and that it was going to take forever. But they didn’t hassle me at all. I got a statement from my doctor that said I could not travel then they had their own form which sent to me by email. I took it to my doctor, got it back, and sent that document to them along with the proof of what I paid. The process went very quickly and they were very easy to deal with. They were also very knowledgeable, pleasant, and efficient. The second time I used APRIL was for the replacement Cuba trip, and fortunately, I didn’t have any need to use their services for that. I used them again for my trip to Mexico and that worked out really well, too.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & we hope to insure future trips of yours. We also hope that you get to enjoy your next trip without any medical issues getting in the way.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 12, 2018
We were going to New Zealand and Australia. They don’t charge as much as hospitals in the US, but they charge if you are a foreigner. I bought April Travel Protection online for safeguard that we could be treated and we could get home. Their policy matched my needs better than other travel insurance providers. I had several contacts with them and all the reps were good. They were also very straightforward and everything I asked to be done was done, and whatever confirmation I needed was sent on time. I was in the hands of people who knew what they were doing. There was a bit of a mess up in the beginning, but it was sorted out. They had a good customer service rep who put it right. April Travel Protection was very good and I would use them again if their policy met my needs.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with the personal attention & service our representatives provided you. We hope you continue choosing us to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 11, 2018
I found April Travel Protection on the internet. I looked at the review and April had a good one and so I chose to use travel insurance for the first time through them. At the time we booked the ticket, it was several months before the actual travel so I thought of problems. We never knew what happened. If my friends are looking for travel insurance, I recommend April Travel Protection.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased enough our service that you would recommend it to others.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 10, 2018
InsureMyTrip listed companies to choose from and I purchased my April Travel Protection plan there online. My husband is 80 and I'm 78, so our age has been our motivation for getting a travel insurance. We booked quite ahead of time because you would never know what was going to happen. The first time we used April Travel Protection, we had to cancel our trip and they were very good about refunding our money. This time, it was fine, except I broke a tooth and we were in Central America and they had a hard time trying to find anyone to help me and we had a hard time corresponding because I didn't have a phone so I had to email.
I was on a cruise ship and they emailed me back and said that there was a place, 50 miles from where we were going to dock next. But if you're there from 10:00 to 5:00, you don't travel 100 miles. So, I asked them to find another place and they emailed me back and asked where I would be, which I told them and I never got a response. A few days later, they wanted to know if they could close the claim and I told them that I still needed help, but I never got it. When I finally heard from them, it was time for me to go home.
Their email replies were not very good and it was hard to get help through email. But I ended up not getting my tooth fixed at that time and got it fixed at home instead, so it didn't become an issue. Though they could be easier to contact by email and responded better by emails. The broken tooth was not painful but if it had been painful, I would have been furious with them. Other than that, I would probably go back with them because they were good on the first time I used them and I would tell other people that April Travel Protection is good.

Thank you for continuing to trust APRIL to insure your vacations. We're delighted to hear that you were pleased with our service when we covered your cancellation claim. However, it's troubling for us to learn that you weren't given the proper attention when you had dental issues while cruising through Central America. We do know the challenges of communicating with policyholders while they're at sea, but we have a multitude of call center staff who work 24/7/365 & processes in place to deal with those difficult situations. We'll certainly look into your case to find out exactly what happened.
Meanwhile, we hope you give us another chance to prove that we're still that same great company that made you happy the first time you worked with us.
Thanks,
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 5, 2018
We had an extensive trip and we wanted to make sure we had coverage in case something had to be canceled. We wanted some kind of back up into it. We got April Travel Protection and we had to contact them while we were travelling. We had a little medical issue and they said they would deal with it when we got back to the States. And it worked out very well. We more than broke even because of our medical expenses, so buying the insurance was worthwhile. April Travel Protection provided what we needed in an easy way to deal with.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We've recently updated our company tagline from "Changing the image of insurance" to "Insurance made easy," so your comments are music to our ears. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 4, 2018
A colleague of mine told me to check out April Travel. I called one of their offices in Miami to explain my needs. We were going away for a while so we wanted to make sure we had a little extra coverage. I have an HMO plan through my work but it was going to be a little shaky on whether I’d be able to utilize that so we figured that purchasing April insurance was a simple way to give us a little extra peace of mind. With just one phone call, April Travel set me up with a coverage that worked very well for the price and I couldn’t match it anywhere else through my research.
When I was away, we realized we were going to take our child to the doctor. I reached out to them via email and they were a little unresponsive mainly because of the time differences since I was in Australia. They responded within a business day, stateside, but I already sought treatment for my daughter. But they assured me that they would be able to take care of everything and that they sent me all of the forms that I needed. They also told me what documentation I needed and I was able to get that and send it along. It was a very smooth process. I had my reimbursement within a matter of weeks and I was very happy. It was the best idea for money, and it did exactly what it needed to do. It worked out great and I’ll give it nothing but a good recommendation.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We're sorry about the initial delay in communication based on the time difference. Our emergency operations are available 24/7/365, so someone should always be there to help you no matter what time of day or time zone you're in. We'll look further into what caused that delay.
Meanwhile, we hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 3, 2018
I'm glad that I purchased from April Travel. I used Travel Safe before and April Travel is very similar but it's a little bit less, cost-wise. Besides the coverage, I like the savings I get from April Travel. Also, whenever I make a claim, they reimburse me within two to three weeks, which is very acceptable. So next time, if I will travel again, I will definitely go with April. I had a good experience with them.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 2, 2018
We used April Travel Protection insurance two years ago when Online Vacation Center placed it with them. We bought the travel insurance because of our age, in case we have medical issues and could not go. When I submitted my claim for medical, their reps reviewed it and it took them 30 days to process it. It was an excellent experience using them.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & we hope to insure future trips of yours.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed March 1, 2018
This is my first and last time to use April Travel Protection. It was bad, and I had a poor experience. I paid for something and felt I didn't get my money's worth. They didn't protect me when I was robbed of my cell phone abroad. They said they would cover the case but not the phone since in their fine print they don't cover cell phones, which then, I realized that was my responsibility to go through the fine print. Still, I feel it's unreasonable and I'm very unsatisfied.

We appreciate you choosing APRIL to insure your trip. We're thankful that we reached you for your comments as they spurred us to investigate your denied claim. Please be aware that most travel insurance companies exclude "phones, computers, & software" from being covered. However, APRIL is one of the few companies that does cover SmartPhones & Tablets.
Through our investigation, we discovered that your claim was improperly denied by a new agent who was unaware of the SmartPhone exception for APRIL. Additionally, that agent failed to escalate your denied claim for a phone call. This is another unique process that APRIL has whereby all denied claims receive a call to discuss the reason for the denial & to assist with a potential appeal (if possible).
Thankfully, your denied claim was recently overturned & payment should already be in your hands at this point. We hope you give us another chance to protect a future trip for you.
Thanks,
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 28, 2018
We purchase April Travel Protection from Online Vacation Center and have used it on about four cruises. We like it better than what the cruise ship offers and we’ve researched quite a bit. When we were in Los Angeles, I had to go to the emergency room, and then I called them. The rep I got was wonderful. She called me the next morning and wanted to know what happened. I told her my concern about getting on the cruise ship if we had to cancel excursions, which we did. We canceled two, but we were able to do it with the medical facility, one of them and not lose money. And the other one, we were able to cancel three days out and not lose money. The cruise was over a month ago and we started submitting claim requirements as soon as we got home. However, the process is taking quite a while and I’ve not been able to get any kind of refund for the medical bills I’ve had to pay.
The first claim agent said she filled out everything online so we didn’t have to fill out a claim form. We waited and waited till I called last week. And when I talked to Candice, from Broadspire, she said, “No. That had to be submitted.” So, we faxed the form in last week, and then I called today to see if there has been any action on it. And I’m just waiting for a call. And then we received another EOP based on the emergency room doctor in Los Angeles, so we filled out a second claim form and submitted it Saturday or Monday. So, there’ll be another one. But so far, we’ve got nothing from the medical from the hospital, and the medical from the ship, which is a lot longer than we’ve had to wait the other time that we had to use it. I keep getting bills that I’ve paid, the $600, $700, $800 and thought it would be reimbursed by now.
I think we had misinformation in the beginning with the woman who said she took all the information. And we just needed to send in the paperwork, which my husband did. If that wasn’t valid, then they should’ve called and said, “No, this isn’t valid. You need to send the claims form.” But I think the claim has left April and it has gone to the insurance company handling it because April had one claim number, and Candice gave a different claim number. The customer service has been good. It’s just a matter of getting the claim wrapped up. And if there’s something else we need to do, we need to do it. But if it doesn’t get wrapped up, I need to call my representative at Online Vacation so she can speed it up.
We also had to use it one time, but nothing as big as this one. And any time before, I’ve been fine. And I definitely would use it again just because of the coverage. My big fear is that if anything happens and I’m in a foreign country, I got to have good coverage. And April has got a good policy. In fact, I’ve tried to get my sister to use it instead because it’s a lot more comprehensive. It’s also a good company and I hate to switch around too much because we’ve read it carefully.

We thank you for your loyal support & trust in APRIL to protect you, your family, & your vacation investments. Following your review, we conducted an investigation into your most recent claim & the call experience that led to some confusion. We found that the intake agent who initiated your most recent claim was someone new. In listening to the call, we can understand how you thought that you had provided them enough information whereby they had completed & submitted the claim for you. However, that wasn't the case & it was still critical for you to complete the claim form & provide any necessary backup documentation. We have singled that intake agent out for some additional training to avoid future occurrences of the same.
Meanwhile, your claim was initially denied. However, we were able to successfully get the underwriter to overturn that decision & your claim payment should be going out this week.
Please let us know if there's anything more we can do for you. We look forward to the opportunity to work with you on any future trips.
Thanks,
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 27, 2018
We purchased our April Travel Protection insurance plan through Online Vacation, and it was the only one that was offered. We’re not young anymore, so the insurance plan is good if there is a trip cancellation or if a medical reason comes up. Everything's been okay and I would tell my friends to check into it and go for it.

We appreciate you trusting APRIL Travel Protection to insure your vacation plans & look forward to continuing to work with you in the future.
Janet GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 26, 2018
We had a good experience with April Travel Protection. We filed a claim and everything went well. We couldn't go because of medical problems so we went to the doctor, who sent April a written note. We were pleased to get our money back.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & we hope to insure future trips of yours. We also hope that you get to enjoy your next trip without any medical issues getting in the way.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 25, 2018
April Travel Protection was good. They had the best rate and I bought the travel insurance for medical reason. Their reps were good and answered any questions that I had. They taught me how to go by the steps to get things done. I filed a claim for my London trip and everything came out successfully.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with the personal attention our claims representatives provided you. We hope you continue choosing us to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 24, 2018
April Travel Protection was very good in helping us on the cruise itself. We had to change airfare as a family member had a massive heart attack and other complications. Our emergency was in Philadelphia area so instead of flying from Rome to Miami where we were originally scheduled, we got a flight from Barcelona to Philadelphia. And that was all handled through April. They worked hand in hand with the travel agency where the flight was purchased through. We were a bit over the 90-day period for filing a claim but April was very accommodating and they gave us time to get everything we needed to do the claim. We had very good experience with their reps. It was just very time-consuming before we finalized the claim. We took some time getting all the information in. And once I submitted all the information, it took almost two months before we received payment. Still, I highly recommend April to my friends.

It was unfortunate that your vacation started so tragically, but we were glad you trusted APRIL to protect your trip & family members. We're ecstatic that you were pleased with our service through such a trying ordeal & hope to work with you on future (hopefully, less dramatic) vacations!
Janet GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 23, 2018
APRIL Travel Protection had the best coverage for the best price. I had to do a claim and it went smoothly. I sent in what they asked for and then I got a check not too long after. The insurance plan serves its purpose, and I would tell my friends to definitely go that route.

Thank you for trusting APRIL Travel Protection to protect your vacation. It's great to hear that you were pleased with our service & we hope to insure future trips of yours.
Janet GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 22, 2018
I bought April Travel Protection online and it was the only one offered. They had a deal where if you cancel for any reason, you wouldn’t necessarily get your money back but you get credit for another trip. But if you cancel for a medical reason, you could get your money back so I used that option. My wife didn’t go on a trip because of surgery. I haven’t been happy so far because I’ve sent the paperwork in the latter part of January for the amount of $700 and I need to find out what’s going on and why I haven’t heard anything from them. I’m a bit disappointed that it’s taking so long, but if I get paid like I should be, then I’ll be happy.
Reviewed Feb. 21, 2018
APRIL Travel Protection is a good company. I got the insurance through InsureMyTrip. We got good service and we were covered.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to insure future trips of yours.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 20, 2018
I booked my trip through Viking Travel and they use APRIL Travel Protection. I had to cancel the trip but I had a good experience with the claim and everything went smoothly. I called the travel agent I spoke to at Viking who then gave me the number for April. Then I called April and got the paperwork from them. Finally I just mailed it in. The travel insurance was a very valuable thing to have.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 19, 2018
I want peace of mind so I buy travel insurance since I fly overseas, go on a cruise, and do lots of moving, wherein many things could go wrong. I used April Travel Protection as recommended by Online Vacation Center. I've had other travel insurance providers since Online Vacation Center keeps changing their recommendations and I go with whoever they suggest at the time. Compared to the others, April Travel Protection did well. I had a claim for damaged luggage and they reimbursed me. Their service reps gave me good instructions, I followed them, and everything went according to plan. April Travel Protection provided me with excellent service and I would use them again if I was on my own making my own arrangements. I would also tell other people to give them a try.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 18, 2018
We bought our April travel protection from Online Vacation. We always have travel insurance because we’re elderly and if something happens, we want coverage. We put in a claim when my husband got sick and we couldn’t go on one trip. We gave them our documentation and we got our money back for our trip. Everything went smoothly and we didn't have any problems working with them at all. I would buy their insurance again and I would tell other people to buy it as well. It's well worth it.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with us. We hope to continue insuring your future trips & meeting or exceeding your expectations. Meanwhile, we certainly appreciate you spreading the good word about our services.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 18, 2018
When we travel, there's always the unexpected or sort of things which we’re not able to control. Sometimes, people miss their connecting flight. I want to be prepared if something happens like that. When I traveled in 2011, I used an insurance provider but it was only for medical and there’s no interrupting thing. I Googled the best travel insurance and one to 10 names popped up.
I checked every one of it and APRIL Travel Protection was the thing as far as the price and the coverage. My ex-wife had my daughter when they traveled to the Philippines and I purchased the insurance. It suits their travel and I will get April Travel Protection again when they travel. Everything was done online when I did the purchase and the process went smoothly. I was surprised. I was so happy with the service. And I will recommend APRIL again. They should just keep emailing me on my email. My brother and his family are leaving on May and I will highly recommend APRIL to them.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 17, 2018
My wife and I are in our 80s and my daughter has a very fragile medical condition. We never know for sure until we board the boat as to whether or not we're gonna make the trip. I purchased my APRIL Travel Insurance plan from Online Vacations. I have had no issues with APRIL. They've been exactly as represented. When I have called, I have been met satisfactorily and very pleasantly. I'd like their rates to be cheaper, but I've had no problems with them. I would tell my friends to go for APRIL.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. It would be great if we could offer even lower rates than we do now, but we can assure our pricing is amongst the most competitive in the industry.
We hope to insure future trips of yours & that your daughter's health remains positive.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 17, 2018
I was going on a trip a year ago. My husband was then having gastric reflux so I said, “I’m not leaving you home with your acid stomach unless I know you’re okay. I’m getting insurance.” I was going with a friend and she was getting insurance. I then went to InsureMyTrip.com and I put in the details of the trip, where I was going, the cost and all that. I went down and looked at all the ones who had A+ ratings and saw April Travel Protection. Then I looked at the cost and they were the least expensive.
My husband ended up needing to have a surgery so I wasn't able to go on the trip. As soon as the diagnosis came, I submitted a claim. I had the doctor fill up whatever form was required and sent it in. There was some delay but there was no hassle. I’ve always been told to watch out for travel insurance hassle and how they try to find a way to stop you. But nobody did that. I've had a wonderful experience with April Travel and told friends to get them. They are also better than TripMate, whom we had dealt with on another trip, which was terrible.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. It's always been our goal to overcome the negative perception of insurance claims that you described. It makes our day to hear that we accomplished that with you.
We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 16, 2018
Prior to APRIL Travel Protection, I have used other travel insurance providers. There's one through USAA. Generally, what I do is I'll either go with the cruise line or someone that the travel agent recommends. And I found out about APRIL through a travel agent. My experience in filing a claim with them was perfect. They were very customer/claimant oriented. They responded quickly and I was very pleased. I would use them without hesitation.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope you continue choosing us to insure your future travels.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 15, 2018
I have elderly parents and so anytime we do a major trip, that's a lot of money. We'd like to get insurance in case they get sick. In addition, when we fly, it's helpful to have a flight scheduled and we know we can have a hotel room. While April Travel Protection is about equal with other travel insurance providers we availed in the past, submitting a claim is straightforward. When I lost a pair of earrings, I gave them the information and then I got an answer in time. Everything was quick. It wasn't stretched out. April Travel Protection is very worth it. They make it easy for us if we have any problems. It's a great peace of mind.

We thank you for choosing APRIL Travel Protection & are delighted to hear that you were pleased with our service. We hope to continue insuring your future trips & meeting or exceeding your expectations.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 14, 2018
The representatives from April Travel Protection were very good. My wife and I came down with the flu so we had to reschedule our Antarctica trip in November. All they asked was a proof of the flu, so we submitted it and everything went well. Their Stress Less Service worked out really well. We have no complaints overall, and only have very positive things to say about them.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future. We're also crossing our fingers that those trips are enjoyed without any further health issues, but we're glad to provide peace of mind that you'll be in good hands should anything arise.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 13, 2018
I purchased my April Travel Protection from TravelInsurance for a cruise in case I got sick. The reps did a great job and everything came through fine. We also had April Travel last year and they seemed to be reasonable. They had the right plan for our needs and I like the coverage I had. It was a very good experience and I was very satisfied with April Travel Protection.

We thank you for choosing APRIL Travel Protection again & hope to continue covering more of your trips in the future.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 12, 2018
I had an excellent experience with April USA. I decided to use them after a friend told me about it. I called their phone number and got coverage for a trip to Israel in January of 2017 in case we had any problems. However, my husband passed away before the trip. He had insurance and they settled with me. I was very pleased with their service so I would use them again and tell friends to use them too.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future. We appreciate you spreading the good word about our services too.
We'd like to once again offer our condolences on the loss of your loved one & hope that brighter days are ahead.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 11, 2018
We used April Protection one time and our experience has been very good. We purchased the insurance through the travel agency, Online Vacation Center when we went on a Viking cruise to Europe. But my husband had a very bad allergy when we were cruising so on Saturday night, they called a doctor for him and we have to order a receipt and came back to the US and made the claim. It was a very good service and everything went well. We even made a phone call from Europe to April Protection to make sure how we should do it.
The reps from April Protection were very good. They answered our questions from Europe, and that was in the middle of the night. We still got to speak with somebody who told us what to do. I’m very impressed. A lot of times, people are talking about their purchase. They purchase and when they claim, they are having a lot of a hard time. But we just followed April Protection's instructions. We got all the original receipt and then we came back, submitted them with no questions asked. And in a very short period of time, we received our money back. It was excellent and I even told my friends about it.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future. We're also crossing our fingers that those trips are enjoyed without any further health issues, but we're glad to provide peace of mind that you'll be in good hands should anything arise.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 10, 2018
We were going to Australia and we wanted to make sure we were fully covered, so we purchased April Travel through Online Vacation Center. We called them and asked what's covered and we sent them a bill showing all the various items that we had and they took care of the whole thing, which we were very pleased with. Overall, the service they have provided was excellent.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 7, 2018
Every time we go anywhere, we buy travel insurance just in case we have to cancel or we get sick. We always purchase April Travel Protection from the travel agent and we also had it on our recent trip to London. We haven’t used them but we haven’t had any problems. We’d recommend them.

We thank you for choosing APRIL Travel Protection again & hope to continue covering more of your trips in the future.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 6, 2018
I've dealt with APRIL Travel Protection online to protect the flight cost, delays and medical. It's very valuable but hopefully I won't have to make any claims.

We thank you for choosing APRIL Travel Protection & hope to continue insuring your future trips. Should an insurable disruption arise during or before your travels, we'll look forward to showing you the true value of our services.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Feb. 4, 2018
April Travel Protection came with the cruise package that I purchased. They offered me the option of adding insurance, which I did. It was going to be my first trip after a major medical issue. Initially, when the claim came to mind, I filed. I got the name and contact number for who I could reach at the travel company, so I filed the claim through April Travel. The person was very helpful and got me through the necessary paperwork that I needed to complete.
And then there were some delays on my part. They expected the paperwork to be completed within a certain amount of time and I had surpassed that. So I reached out to them hoping that that was still going to be okay. They were very accommodating, said it's fine and I just had to submit it as soon as I could and they would process it, and that's what they did. They were competent, timely and I would recommend them.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Jan. 31, 2018
I went online to purchase April Travel Insurance via InsureMyTrip to insure our flights to Australia. My wife and I do it when booking in advance just to be safe. Compared with other companies, everything with April worked out okay and some of the issues I had have been resolved. Last March, we had a death in the family when we were in Australia so I had a claim to April Travel. The claim I had was resolved and in the end, everything got sorted out with their representatives. It has been a good experience.

We thank you for choosing APRIL Travel Protection & hope to cover more of your trips in the future. We once again offer our condolences on the loss of your love one & hope that brighter days are ahead.
J. GarcesClaims Manager
APRIL Travel Protection
Reviewed Jan. 30, 2018
My wife and I travel a lot. When we made a reservation for the cruise last year with Online Vacations, they asked us about travel insurance, and they told us about the benefits of getting it for a cruise. They recommended and also set up April insurance for us, and my wife and I bought travel protection for my daughter, Julianne, as we did for both of us. The insurance made sense to me, and we paid $150 or $160 each for me and my wife, and then we bought less for Julianne. We bought the kind where it didn’t matter what happened, and if we didn’t make the cruise, then we get our money back.
My wife broke her arm a week before the cruise so we missed it. We submitted the forms to April Travel Protection, but we didn’t hear anything from them for a good while, but it was my understanding that we were going to be reimbursed in 30 days. I was trying to call and talk to somebody from there, and that was difficult. But when I finally reached this woman, she took care of it and gave us all the money that we had coming to us. If we hadn't had that travel insurance from April Travel Protection, we would have lost all the money. It was the first time we have ever purchased travel insurance, and it paid off.

We appreciate the leap of faith you took to purchase travel insurance & to elect to do so with APRIL Travel Protection. As you can see, it proved to be a worthwhile investment.
On January 1st, we made a change to the company we partner with to process our reimbursement claims like yours. We did this to improve the processing times & get money back in our clients' hands ASAP. We've also instituted email notifications to keep our clients apprised as their claim progresses. Finally, our clients now have the ability to check their claim status online or through our call center 24/7/365.
We're certain that these enhancements will rectify the issues you stated & we hope you give us another chance so you can experience our newly improved services.
J. GarcesClaims Manager
APRIL Travel Protection
APRIL Travel Protection Company Information
- Company Name:
- APRIL Travel Protection
- Year Founded:
- 1988
- Website:
- AprilTravelProtection.com