APRIL Travel Protection Reviews

I was honestly unsure about buying travel insurance, but I’m glad I went with April. My flight delay turned into a bigger hassle than expected, and while the claim process wasn’t instant, it was organized and fairly clear. I did have to submit a few documents twice, which was a little frustrating, but in the end they reimbursed what was covered. Not perfect, but solid coverage and decent support when I needed it.

Catastrophic... The customer service is awful, it's been over 8 months that I've been fighting with them by email to get my money back and for them to repeat an error on their part... They either take 1 and a half months to reply to me with an answer that's way off the mark, or they contradict each other... I absolutely do not recommend this insurance company, especially April International, Easy Claim.

This insurance is a scam. They will do anything to avoid paying you. The customer support is incompetent. I was on a trip to Canada when I got covid. I contacted the insurance right away to make sure I have all the right documentation to get compensated later. They did not reply, and, later claimed that my documentation was invalid (when I recovered and it was too late to get a positive test). I have already filed one BBB complaint which helped to get the claim filed. They promised to process the claim within a week, but there is still no response/communication after a month and two follow up emails from me. I am about to file a second BBB complaint and get help from a lawyer.

Updated on 08/26/2022: So I put in a review of the above company and they then responded publicly that I had not provided the correct information for my claim and that they had requested it more than once previously. As I was unable to respond publicly I would like to get it out there that this company does not provide the service that they claim. I provided all documentation requested and the documentation they say was missing was provided twice. They stall in the hope you will forget about it. It is now nearly 9 months that I put in my claim and I have not heard a single thing from the claims adjuster since I provided the "missing" documentation. I have put in a complaint with the Department of Banking and Insurance and have spoken with a lawyer. These companies should not be allowed to take advantage of people and get rich from people that trust their fake promises.

Updated on 08/20/2022: Dear All, I'll write the review about this company for the second time. For your own peace of mind and safety, please don't buy travel insurance from this company, it's just a waste of money!! There won't be any protection. The first time I wrote the review, they reach out to me after how many times call and email sent. They explained to me what is the problem, which shouldn't be a problem if they have a PROPER communication. After I got what they want and sent it via email, same thing happened. As if they never exist!!! What a lousy company!

I purchased insurance for travel to Italy during Covid. I was reassured that they would cover claims for Covid related incidents. Customer service returned my questions within a day when I tested positive while in Rome. They told me to make sure I keep receipts and results on any additional costs incurred. I felt great that I had purchased this insurance before I left, UNTIL I came back and that’s when the problems started. I was sure to upload all of the required documents right away. I submitted my information on 2/13/22, “ Please allow 2-3 business days for the completion of this review.” it is now 4/22/22 and have yet to hear from my adjuster, Quinton L. I have left many messages, tried to speak to supervisors, talked to many customer service agents that have been unable to get me connected to anyone who can help. Don’t waste your money on April insurance now GoReady Insurance.

July 2021 we purchased travel insurance from April Travel. We left on a small boat out of Portugal returning Oct. 25. I damaged a tooth and made an appointment asap. April Insurance has done nothing but drag this case out, asking for additional information and transferring my claim to 5 different departments. After over 30 phone calls, never returned, emails, etc. I was informed this claim would not be honored because work was not attended to until November 22. Again I sent information information starting my first dentist visit was November 2. This has been major work, a 4 tooth bridge with two extractions. It is now April 12, 2022 and next week I hope to have this work completed.

I am a European expat living in the US and my annual premium with April International is $6000. I am in the process of trying to get April International to cover an MRI I need because of pain I am experiencing in my pelvis. The cause is unknown but could be fibroids, endometriosis, adenomyosis, pelvic inflammatory disease... it is impossible to tell without the MRI. This is affecting my health and potentially my future fertility. They refuse to cover an MRI to diagnose my condition despite my Doctor submitting multiple requests and also refused a peer to peer review suggested by my doctor (standard practice in the US if an insurance company denies a claim) to go over my symptoms and case in more detail. They refused this review with the reasoning that their medical board is in France. They have phones and computers in France so not sure why this is an acceptable reason when I pay $6000 per year for their services.

On February 20, 2020 nearly one year ago I purchased a ticket to a conference event that was scheduled for August 14, 2020 In Los Angeles, California. I purchased insurance on this ticket via April Travel Protection. As the date was approaching, due to Covid the event was rescheduled not once but twice and subsequently canceled. The date was moved to November 2020 in New York and then changed again to California for December 2020 before being canceled completely. Attendees received no correspondence from the event or insurance provider. They discontinued use of their social media and website and have stopped giving updates and responding to requests. Many like myself have lost airlines fees and ticket fees with no communication from both the event and April Travel Protection. In addition to their canceling of the event and unprofessionalism I have had both illness and surgery.

I purchased cruise insurance from April Insurance for a 14 day cruise. I paid $1,100 for insuring my wife and myself. My cruise was canceled because of the pandemic. My cruise company was kind enough to apply my cruise cost to a shorter 10 day cruise we booked for a later date, as well as giving me credit for the four days we will not be using.

Well once again I've been suckered by the insurance industry and their complete unwillingness to fulfill liability. My April Travel Ins policy for trip dated 3-6-2020 to 3-14-2020 where I encountered a flight delay and diversion to Newark instead of JFK claim denied! Now I was not trying to claim more than only my transportation from Newark back to Kennedy airport. A $60 SUV rental to fit equipment and luggage plus the port authority and Triboro Bridge auth. tolls of $25.00. I was also going to ask for my United airline equipment baggage $200 fee but Swiss Air proved to be very generous and understanding about reimbursing that. So for $85 April Ins. asks for you to stand on your head so that they can take refuge behind what they want to be caused by Pandemic that had not yet been declared! Do not buy travel Ins. It is an absolute joke to make a claim!!

I made a claim on my travel protection policy (trip had to be canceled for medical reasons not related to covid). April honored my claim in small part and, after hemming and hawing, eventually denied it in large part. The adjuster was not knowledgeable and when I pointed to the fact that her reason for denial is squarely contrary to the language of the policy, she ignored me. I am pursuing legal action against them and expect to assert a bad faith claim. Highly recommend that potential customers look elsewhere. In my case they ignored the provisions of their own policy and basically tried to rewrite it. Expect that the is SOP for them and they will probably do the same with others.

Updated on 09/26/2020: After my initial experience reviewing this company, they responded with nothing less than outright lies. I don't really know how to argue with an agency that refutes information as objective as a confirmation receipts. I literally have an insurance policy purchase receipt that is dated on March 2nd 2020, yet their customer "service" reps say this is false and the purchase date occurred at a later time that conveniently occurred after the cancel for any reason policy was discontinued.

This company will do everything in their power to keep you from successfully filing a claim and then when you finally jump through their thousand hoops that they set up for a claim they come back and ask for more documents and data. Then they will cheat you on the amount they pay. I had to cancel a trip due to COVID-19. My claim was for just a small amount of the lodging (under $200) that did not get refunded from the hotel.

My travel plans have all been canceled for June 2020 travel due to Covid19. Cancellation was by the airlines and my hotel. Both airlines and hotel have given me a full refund. Since I am not traveling and all my money is being refunded, I don't need the travel insurance issued by APRIL TRAVEL PROTECTION. I requested a refund, might I add it is ONLY$139.00. I don't think this will break the bank for them to refund my money. I was told by Yani ** Account Manager I would have a credit with them for 2 years. So for 2 years they are holding my cash and earning interest. This should be fully refunded back to me since I am no longer in need. And because of the current WORLD situation of Covid19.

April Travel Protection sold me a policy for $742.08. They were very friendly when I was purchasing their product. When my trip was cancelled I called to make a claim. They denied it in full because of the pandemic. The representative was very condescending and Told me to read the 24 pages of the policy that included the exclusion for a pandemic. I ask for help with getting my money back from 2 airlines and the tour company but they would not assist with that either. If this was an upstanding, reputable company they would refund some of the money thousands of policyholders affected by this unfortunate interruption have lost. Auto insurers like Geico, Allstate, Travelers, and Liberty Mutual insurance have stepped up to the plate. What about April Travel Protection offering the same goodwill gesture? Otherwise, It just looks as if they stole our money.

This negative review results from the manner in which I have been treated by the sales staff of April International in Paris while applying for a health insurance policy. I initially came to them in good faith, specifically noting that at midnight on 3 April 2020 my own policy will have expired. Due to the Coronavirus epidemic I found myself stranded in France and subsequently decided to extend my three month stay till September. Ms Charlene ** was assigned to my application and was initially sympathetic, guaranteeing that this would be expedited by my 3 April deadline.

I have been trying to reach three departments in April Travel since 3/13, hoping to at least receive a response from one. No response from any department! I have a policy for March and October with them, very, very disappointed! We travel frequently and will not use this agency again due to poor customer service.

I purchased travel insurance with April Insurance last summer 2019 when I booked my flights to the Philippines for travel in April 2020. Korean Airlines was my international carrier to Cebu. The Philippines government issued a "lockdown" on Cebu banning international flights. Korean Air re-routed my trip to and from Bangkok, which was useless, so I cancelled the flights. Korean offered to rebook if I made a reservation before June 30, 2020 for a trip to take place by July 30, 2020. Useless!!! The customer service agent I spoke to at April Insurance informed me that I was ineligible for a claim because it was due to the coronavirus. Are you kidding me?!?! Don't purchase travel insurance from this group! Our government should look into insurance companies who are using the coronavirus as an excuse to avoid claims.

I bought a travel protection insurance policy from April twice. The first time was back in October of 2019 and now just recent March of 2020. I’ve never had to call them for a claim until recently when my flight was interrupted and canceled, not my fault. So I have to purchase a new airline ticket with another airline, come to find out even though The summary of my benefits clearly states that it covers trip cancellation and trip interruptions I was told no when I called. Because it is due to the coronavirus. The customer service rep then explain to me that it’s clearly on their website. I’ve never seen this on their website and I personally feel that April is misleading their customer by not telling them about this. All I ask is for a refund on the policy that I paid for that is useless. There’s a difference between companies that care about their customers and those that don’t. Guess which one you are April.

Do not buy this insurance. Trying to reach them for 3 days. They don't answer emails and don't call back and they don't take claims online. I got sick and can't go plus one of our flight was canceled. Send like 5 emails no respond. Tried phone - no luck either. Look for other insurance. Do not buy this one.

I just called to confirm coverage for an upcoming trip since the Coronavirus is big right now. They removed the cancellation coverage from their site and said no we will be out of the money if we have to cancel. I bought coverage since we are going across the country costing us about $7,000.00 for my trip. If we can't go we're screwed out of our money even though we purchased 100% cancellation coverage policy. SAVE YOUR MONEY THIS IS A SCAM!!

Honestly I thought paying extra for this coverage was going to make it easy to get my money back... NOPE. I paid for this insurance to cover a ticket for Countdown which is a festival and a couple days before the event I got a grade 3 torn hamstring. Of course they asked for signed documents which I got emailed to me from my doctor. So I forwarded them the email and because it seemed fake they didn’t want to accept it. Just because the medical facility didn’t have a website. The note had my doctors email, phone number and address and yet that was enough. Don’t buy this insurance ever! Here I am stuck at home in crutches with over a hundred dollars less in my pocket.

DO NOT USE THIS TRAVEL INSURANCE COMPANY! While traveling in South Africa, I became extremely sick during the first layover of my return and was not able to board the plane. As such, I was stuck in the Johannesburg airport and rushed to a local doctor. I called April Insurance from the hospital, and an employee told me "it would be covered and I would be given an amount to cover expenses during the time of my trip interruption".

I paid extra to cover my trip cancellation for any reason. I had to re book my flight due to some reasons which caused interruption fee from the airlines. From the policy documents instead of cancelling, if changed my flight trip interruption is covered under the cancellation which is now they are saying cancellation and cancellation for any reason is not the same which does not make sense to me.

Hurricane Dorain caused our cruise to be shortened from a 6 to 3 day cruise and subsequently the canceling of 3 port of calls. We are being told that because we still had 3 days of the cruise, they would only pay for a subset of the insured policy hiding behind calling it a "travel delay" so they do not have to fully pay. The offer was for less than the cost of our food and lodging for the 3 days while waiting to board the ship.

This source does NOT refund money for not being able to attend. Do not let this fool you. The only circumstances it covers is extreme sickness, work conditions, or family conditions. You need proof to get refunds on the things you purchase through them. My girlfriend and I had some family issues that came up and I wasn't allowed to refund the tickets. I wasted $250 on an event I assumed was covered. My fault for assuming that, but so lame that there isn't a service to protect you against issues that you might not be able to get a "professional's" note from. I will no longer be purchasing these tickets. This product isn't full insurance, it's only for doctor notes and work layoffs. The likelihood of something like this to happen to get that refund isn't worth the risk of losing all that money you paid for on the event.

APRIL is just a name. They don't have anyone working at this company. Everything is done through other companies. Reporting a claim takes forever. After that you will need to submit a mountain of evidence to wait and wait and finally just be denied for some bogus reason somewhere in the fine print. I know insurance companies thrive on not paying so please check your policy fine print. It's hard to compare using just comparison sites because the fine print is really what makes the difference. Do not recommend. Will never use again.

I purchased April insurance for a flight round trip from Pensacola to Ft Lauderdale that I paid for, for my girlfriend. I called and spoke to a representative of April so I wouldn't be confused. A few weeks later I learned she would not be able to make the trip due to work so I contacted the claim department. She told me I didn't qualify because I didn't pay for the $4 upgrade when I purchased the insurance. I don't know what changed from the time I purchased this insurance until now but suddenly I'm out my money for the flight, and the money I paid towards the insurance because I can't even use it. I've been scammed!

We've been buying travel insurance for 20 years now. We had elderly parents, and one never knows what's going to happen. We've bought eight policies from APRIL, the most recent one was for a cruise. I had some medical issues and I called APRIL the other day and explained it. They're going to be sending me a form so I can get my claim.

My experience with APRIL was great. I was directed to them through Travel Noire and the APRIL rep was very helpful and patient. She made sure I understood what I needed to do so I felt completely at ease and confident in my decision to go with them. And the instructions as well as the requirements for filing the claim were very clear. I was able to submit a claim and had it acknowledged and then I received the check within two months. It was all very quick and I never doubted what was happening at any point. I sent a follow-up email asking for confirmation and status, and they responded. There was open communication throughout the whole process. I commend their simplicity and the fact that all their information was readily available, not only through the representatives but online as well.

I'll continue to use APRIL Travel Protection. They were much better, night and day, compared to Travel Guard, in terms of coverage and the ability to work with them and work through some tough spots. Their customer service was quite a bit more personal and better. The representative asked if he could call me Jim and he announced himself by his first name. April Travel was able to keep in touch with me, facilitate the claim and make sure that pre-existing wasn’t an issue with my wife. We bought the insurance within the required 14 days after booking our trip, and there was no question about anything. They said they would work through a couple of things, for us to send some documents and they would get us a check. And it happened relatively quick, within a couple of months.

A friend of mine told me about APRIL Travel Protection and I had a claim that they serviced. I ripped a calf muscle while I was on a trip and they covered me for the lost part of my journey. When I filed that claim, the reps were reasonably timely and everything was good. Overall, I have a good impression of APRIL and they're a good option to use. I was pleased with their service and I would use them again.

I buy travel insurance considering I'm 70 years old, and I want to be able to come back to the country if something happens to me. I always go to InsureMyTrip.com, have used different insurance providers and have done fine with everyone that I've gotten. For my Israel trip, I got an insurance from APRIL Travel Protection, and of the very few times that I've ever had to put in a claim, APRIL handled my claim very nicely. I just had to give them all the forms they asked for and then they processed things in about a month. They then sent me a check and paid exactly as they said they would. APRIL's reps were very helpful and they provided great service, and the insurance was at a reasonable cost.

When I bought a ticket on the American Airlines website, they gave the option to add the APRIL Travel Protection. Overall, it was a very good experience purchasing the insurance and I’d recommend them.

We booked most of our cruises with Online Vacation Center. They were using APRIL Travel Protection and I purchased the plan from them. Then my husband passed away right before we were scheduled to leave on a cruise. I called my travel agent and then she put it all in motion. I got my forms from APRIL, completed those and returned them. They paid promptly. The time between the time that they received the claim papers and I got the check was timely. APRIL provided excellent service. I had to call a couple of times about various things, too. The telephone was answered promptly and I was referred to the proper person. I'm happy with my experience with them.

We had APRIL Travel Protection about a year ago. I used insuremytrip.com, looked at my criteria, put in the cost and then bought my insurance. It seemed easy. My friend and I travel together. I turned them on to the website. He wound up buying insurance and recently filed a claim last year. We were about a month and a half prior to the trip and then he had some horrible side effects after some minor shoulder surgery and needed to cancel.

APRIL Travel Protection was really good. We had to abort our trip because of health reasons, and we were very satisfied with the results. We went through the process and got the documentation certifying that we had a legitimate claim, and it was paid. It seemed relatively easy jumping through the hoops and getting everything squared away. If we take another lengthy excursion, we’ll buy APRIL again because we were satisfied. However, I don’t like that I have to pay extra because of my advanced age but I understand why that occurs. With the reasons there are for that, I’m more of a risk.

When my wife and I went to India, we used APRIL as our travel protection insurance. Purchasing the policy was fine and we got it from SquareMouth. One time, we had a claim when we went to a bunch of places in India and then when we got off in one stop, one of our bags didn't make it. Even though our bag was found quickly, we were headed to the Himalayas and we had a train to catch. So we had to leave and the airline didn't want to send our bags to the Himalayas. Though most of India is pretty warm, the Himalayas aren't in January and so we had to buy some winter clothes for my wife as her carry-on bag only contained warm weather clothes. We put a claim for the things that we had to buy and while they covered everything they said they would cover, what bothered me was they wouldn’t cover any makeup or anything that my wife normally uses. Basically, we had to buy toiletries and cosmetics.

I had a claim over email with APRIL Travel Protection a year or two ago. It was all digital and went through smoothly. I had used them previously and went back to them. I would recommend them.