American Freedom Insurance Reviews

Based on my personal experience, I am extremely disappointed with American Freedom Insurance. I believe insurance regulators should closely examine the company's claims handling practices. My claim has not been resolved to my satisfaction, and I have found it very difficult to obtain timely responses to my complaints. In my experience, there has also been a lack of clear written communication explaining the decisions made regarding my claim. After reading reviews from other customers, I regret choosing this insurance company. If my experience is representative of its customer service, I would not recommend it to others. I hope the company improves its claims process, communication, and commitment to its policyholders.

Worst insurance company ever! Got rear-end with their customer, driver admitted it was their fault right away, took pictures at scene, their insurance information, phone number, driver license, etc.. file claim same day. After repair estimate was completed by their authorized body shop and 2 weeks late, they denied my claim because they said I don't have a dashcam video to prove it and they taught their customer to lie about what happened without any evidence to support their denial and not take any call from me. It is my lesson to trust those dishonest people. If you face any accident caused by a driver insured by them, call police at accident scene. TAKE VIDEO AS EVIDENCE AT SCENE, BECAUSE THEY ARE LIAR COMPANY.

This is one of the worst Insurance companies I have ever dealt with! The level of ignorance and lying in this company is beyond nothing but scamming! I will share full scenarios sooner! If there is a way to avoid this company, run, run, run! Run for your peace of mind and everything! Customer care is far below average! If negative infinite reviews existed, I would give it with receipts!

I can honestly say that this is LITERALLY the worst Insurance company that I have ever dealt with. AFI's insured crossed lanes and hit my vehicle. It has now been 6 months, and the claim is not settled. I followed all of the proper steps and have followed up several times and requested a supervisor call back (which I have yet to receive). The only contact that has been initiated by AFI is that I received a claim form after filing the claim, which was filled out and returned expeditiously. Yet still no settlement. I went to their preferred body shop for an estimate, yet no settlement.

Bought a new car. The dealer said I had to have ins. They gave me this company. Who took $588. I canceled the ins 1 day later when I researched that they gave me really low coverage for a brand new car and charged me way too much. I was told they canceled the ins & sent the details to the “review” board for refund. LIARS. I never heard from anyone and never got a refund. Then was charged the next month! They are a bunch of Scammers stealing people's money!!

I hard to turn them in to the Illinois Insurance Review Board first of October for an accident that happened in July. Their insured rear-ended my stopped vehicle at a stop sign. Even after they responded and had an adjuster look at it, took another 3 1/2 weeks and they took off $600 for comparative negligence on a $2,700.00 claim.

The insurance company does charge a lower rate, however after more than 3 years of coverage we had our first accident. Someone hit our car and kept going, our car was parked outside of our home. My husband called and was treated like he was the one who committed a crime, fraud and broke the law. He was asked “are you even working?” The entire experience was stressful but to have a company who does not have your back is sad, especially when you are at an emotional state when someone hits your favorite car and keeps right on going.

An American Freedom insured rear-ended our vehicle on 12/20/21. My 90 yr old Aunt was in the passenger seat, my daughter was in the back seat and I was the driver. My Aunt was rushed to the hospital due to stomach pain and her age. Fortunately we all walked away with little injury. A claim was turned in with American Freedom by their insured on 12/20. After 2 wks of hour after hour holding with trying to reach an adjuster at American Freedom, we turned in our claim with our own carrier (State Farm). Finally American Freedom reached out to us on 1/19/22. Fortunately we are insured with a stellar company and State Farm has already taken care of us (a totaled vehicle and med bills).

If there was a way to leave no stars for this company, I would. One of their insurance clients hit my parked car. I have been waiting two weeks for payment. Each time I call I am told the process have to go through more steps. I have spent hours on paperwork and phone calls to this company. Today I waited 30 minutes on hold, just to be told nothing will happen until next week. I have been without a car for 3 weeks thanks to a young man who couldn't properly park his oversized vehicle in a parking spot. No apology, no payment, no help from American Freedom Insurance Company. I would not recommend this company.

Horrible and unethical business practices. AF insurance made up excuses so they don’t have to pay out claims. My parked vehicle was struck by their insured driver and they gave excuses and refused to pay the claim. Horrible business. They have a history of refusing claims. Stay away.