American Express Travel Insurance Reviews

I'm an Amex Platinum card holder who spends millions each year on our business. Amex USED to be a "customer first" company but I am not getting that anymore. The perks are nice but the customer service is absolutely garbage. I bought 3 flight tickets for an international flight. Even bought the insurance for cancellation & trip interruption. It turned out that my wife had a complication with her pregnancy that the doctor advised her not to travel so we had to cancel these tickets.

I purchased cancel for any reason for my Swiss Air business class tickets from Miami to Cairo departing, March 2024. With the outbreak of a war in the region, I cancelled these 2 flights in October 2023, expecting to get a refund of the 75% stated in the policy terms. However, since the tickets purchased through AMEX travel were non refundable, there was a credit with Swiss Air for the cost of the tickets for one year from date of purchase. This 1 year term ended, May 31, 2024

I purchased insurance for our Hawaii trip it was a package trip for 3 people. My mom had a stroke 9 days before the trip and was in the hospital she is currently paralyzed and won’t be able to travel ever again. Insurance claim was denied because 2 of the other people took the trip even though trip was priced 1250 per person and I purchased insurance for each one of us. American Express said claim was denied because two people still went and used the room. This insurance is trash and waste of my 300 dollars to feel protected. They are garbage and we will never used them again. They wasted my time filling out paperwork and all of the documentation from the doctors.

I am extremely disappointed with the experience I had with Amex Assurance Company's travel insurance. My spouse and I paid a significant amount for coverage, expecting that it would protect us in unforeseen circumstances. However, not only did the insurance fail to deliver on its promises, but the overall handling of our claim was incredibly frustrating and disheartening.

We purchased Amex Platinum Insurance coverage for a 3 week trip, and Portugal cruise. It was an expensive trip. Business class air, prepaid 8 day cruise. My wife tripped and fell on the sidewalk in front of our hotel. She lost a front tooth, split her lip, and broke her kneecap. After the fall I immediately called the Amex help line, waited 30 minutes, got disconnected, and called again. The Amex agent told me she was not familiar with Lisbon, did not know sources for medical, then suggested we used the hotel concierge. It was necessary we return home after one week.

I had a cancellation. On two occasions on my vacation. One due to a flight cancellation and the due to a train cancellation. I gave American Express Insurance over 60 pages of documents showing how and why our flight and train was cancelled. One representative told me it was the most detailed claim she had ever seen. However since we could not get nor did we receive a statement from the airline or the train company, we were denied our claim. Even though we provided proof that on both occasions the Italian Union for Transportation was striking on both dates we were affected. They did not accept that fact and said we did not have enough documentation. They try to wear you out to the point where you just give up. Do NOT use this company if you truly want to be covered by a reputable insurance company.

I was denied flight from Turkish Airlines, American Express Travel Insurance won't cover it and they keep bouncing me back and forth because the reason I was denied was not covered under the insurance policy. They won't even do research for themselves. I was an American Express fan but once Turkish airlines sends me what I need from them I will be leaving American Express as a whole.

Horrible deception.

Do not buy insurance from American Express. They don't pay. I had emergency medical evacuation and they don't want to pay. Never buy from them, they play games with me. I will tell all the people that I know not to buy from them the travel insurance.

I am a platinum cardholder who spends millions of dollars a year with Amex. I almost died while traveling abroad from a first-time massive seizure, and after being hospitalized in a developing world facility I immediately focused on getting home to an American hospital without getting a written Dr's note first (also nobody spoke English to even get a letter from). After months of work I was continually denied for coverage. This company doesn’t care about its customers and it certainly doesn’t care about people. I am disgusted and shocked they convey themselves as insurance. Do Not trust this company for any sort of coverage!