American Home Shield Reviews

A week later another range arrives and it is dented, broken, had been beat up real bad. The truck driver opened the container and called his company. So, now I have been without a range for a month. We live in a very small town and in order to eat we must drive 15 miles or longer. I have no idea what AHS is going to do now or what I should do. We have been out lots of money to eat and purchasing special food to cook on the grill. The stove they have sent me is cheap - trimmed in plastic and mine was trimmed in chrome. I had a GE and they are attempting to replace it with a Hotpoint. However, the Hotpoints are always broken, dented, chipped, etc when they arrive. We have wondered if they are purchasing dented appliances and trying to push them off on their clients? Also, you can never talk to an administrator. It takes forever and forever. This way you are so angry and upset they can do whatever they want to you. We purchased this insurance as we are on a fixed income and knew we would have a very hard time replacing appliances.

We live in a city area with 250,000 - 300,000 people, and a service provider couldn't be reached? That's what the AHS reps are saying. I also asked the AHS representative (Stacy) how many heating/cooling contractors they have called and she said I cannot give out that information. It is now 3:00 pm and we have not heard anything. The supervisor we spoke with was also very rude and not helpful.

Working with American Home Shield is a nightmare. I can honestly say it is the worst homeowner's experience I have ever had in the repair category. The president of American Home Shield lives around the corner from us. People, if this company can't give good service in the subdivision where the president lives... I can't imagine good service anywhere else. We have not yet gotten our water bill but I know it will be super high. My newly grouted and caulked natural slate shower is now molded from all the moisture. Chemicals cannot be used on slate so the $450.00 spent on the shower sealing, caulking, and grouting is partially wasted. Making us wait 2 weeks with constant water flowing just to tell us they will pay for a part for the valve instead of a brand new valve is awful.

I'm having to pay a service fee each time they come out. My electric bill is higher than normal, due to the excessive running of the units. I've already filed a complaint with the company.

By the way, I had a very reputable person inspect this house prior to purchasing it. The only problem with any of the toilets is one was loose at the bottom but that was repaired. If the home inspector had found anything of significance I would have made certain it was fixed prior to purchasing the home. Basically, I have to pay $60 to have someone come out and flush my toilets.

I called customer service. The first person I talked to Vivian refused to let me speak to a supervisor. I admit my voice was rasied at my repeatedly requesting to speak to a supervisor and being told no this is not a supervisory issue. She said she'd put me on hold until I calmed down. I hung up and called and spoke to Ida who immediately put me through to a supervisor. Shameka was a very professional supervisor. I asked if I should call someone out the next time my toilet is clogged. She said there is no fee for the second check if something is found to be wrong. But wouldn't waive the initial $60.

Oh...by the way...years ago I had AHS on another house. The technician came out and disassembled one of our air conditioning units under the house but never put it back together again! That was a nightmare dealing with AHS over that!

$60 is a lot of money to pay to observe someone flusing three toilets. Now I'm facing calling another plumber at my own expense to get the problem fixed.

But five days later I heard nothing so I called AHS, they informed me they recinded their approval for a new unit and needed a different a/c inspector to look at my unit. Three days later this new inspector reported back that my unit was beyond repair and needed to be replaced. A week later, AHS finally approved a new unit. My unit was a Trane a/c unit. American Home shield only buys Carrier a/c units. However, Carrier does not make a unit that will work on my house without modifications.

American Home Shield told me that I would need to pay for the modification. I learned from the AHC a/c representative this modification would cost me at least one thousand dollors. The a/c repairman told me this morning they are waiting for AHS to contact them about how to get this modification piece. I called AHS, they told me the A/C repairman is working on it. This is not the first time AHS has lied to me It was three weeks ago today that I called american home shield that my air conditioning was not working and I am more hot today then ever

still figuring it out, but it will be in the thousands

AHS sent the original plumber, who then told us that we will now have to pay over $400 in earthquake upgrades. Things that were not told to us when he was out breaking the part in the first place. When the water heater was replaced, they replaced it with an American Water Heater. We have had to call AHS many times and they have sent the same company twice wtihin the las year. On the 2nd visit, the plumber said that now, because it was under warranty, we would have to get the part ourselves (again), which we did.

Now, they say that we have to pay someone to fix it. This is not right. We already had to call them so many times for this problem. This is the only thing that we have used our home warranty for, and even after paying the service fee, it isn't until after they are here that they tell us that they cannot work on that brand, fix it under warranty, or we have to get the part.

BEsides the fact that we have gone many weeks without hot water over the years, the time, trouble and many $55 services fees for this lousy service is not right. We just want out water heater fixed and since this brand is now under a class actgion, it would seem like the company would replace it at their cost, since it was their sole decision to put this brand in. We had no choice.

I then had the area cleaned up (for over $1600) and contacted the plumber. The plumber came out about a week later and told me that American Home Shield would not cover the repair of the pipe because he felt that it was installed incorrectly to being with. I called American Home Shield's customer service line and they told me it would not be covered. I emailed the president of the company and his representative told me it would not be covered.

So basically the service fee they charge is really a diagnosis fee, though the problem was already diagnosed. And they are really not a legit warranty company because they will not cover anything unless it's in perfect condition.

I've had to pay a $55 service fee for a plumber to diagnose a problem I already knew about. I had to be over $1600 to clean up my crawl space caused by a broken pipe. I haven't been able to use my master bathroom in two weeks.

I paid my $60 fee and they were going to take care of it. Comfort Wizard came out and didn't fix it decause it was the insulation or vapor barrier INSIDE the duct which had deteriorated and needed to be replaced. They couldn't hook the duct to the vent because of the safety issue. I paid $60 for nothing.

I called ahs and spoke to the denial dept who stuck by their decision not to cover the duct. I said to the man that the inside was a part of the duct. I don't remember anything in the contract that states the insides of duct work are not covered!

We have called so many times, requesting different repairmen come out, but the same company keeps coming out for service and we are at the point that we feel we are being scammed!! We constantly have to rearrange our schedules during the week because Temp Rite does not work weekends, which is unacceptable at this point!!

Because the heat is so unbearable we've had to stay either in a hotel room or at familys house to keep cool. We feel American Home Shield does not want to pay for a new unit and is just going to keep sending these useless repairmen to us. We also feel that maybe we our getting scammed on the repairmen end. We have no idea how to get this resolved at this point. This is ongoing since July! We feel someone needs to step-up and follow through on getting this permanently resolved without inconveniencing us any longer.

All we want is the air conditioning to be fixed permanetly. They keep telling us they fix it everytime and it may work for a week or so, but then breaks again at the most hottest time or the weekend when no one is available to help us!!!

When I inqured at AHS as to the excessive cost they stated they were not resposible for the extras I might add before I called AHS My husband & I researched the replacement costs of the Hot Water Tank at various stores & via internet. the replacement cost from any of the merchants , plumbing contractors etc. 750/to high 850.00 AHS was covering abolutely no cost of the replacement by our information.

When I presented all our findings to AHS and requested a second opinion since we thhough this plumbing co was way out of line. they informed me No I had to use that specific co. They informed me I had an option to cash out. (being with out water, the (water was turned off) was not an option. There cash out price $ 184.00!!!!! I don't know where they shop, but 184.00 does not a water heater replace! Our cheapest price we could fine for a Hot water tank alone was 570.00.

Well, we moved in and started work on our pool (replacing old equipment and replastering the pool, etc.) and in the middle of the repairs our pool guy tells us the gas line is not holding pressure and needs to be replaced. I called AHS and asked gave them the exact description of what was happening, where the pipe was and what needed to be done (per the pool repair guy). The girl checked with a supervisor and then came back and told me yes, it is definitely covered. They sent someone out and we paid the $60 service fee to have them out (even though we already had a professional diagnose the problem) and he was out here for about 30 seconds, looked at the pressure tester the pool guy had on it and agreed with the diagnosis.

Then, I get a call from AHS saying that is not something that is covered and by the way, the repairs will cost you $2400. What? So, I call AHS and ask them WHY it is not covered because I had already spoken to someone before scheduling the service call and they told me it WAS covered. THe girl on the phone was NO Help whatsoever so I asked for a supervisor. She was even less help than the first girl. The only explanation she would give me was that that specific pipe is not covered. Are you kidding me? I asked to speak to a manager and she got rude with me and said that I coudlnt speak with a manager because they would just tell me the same thing. I told her I didnt care and I wanted to speak with someone above her.

Then she said she could give me a different number to a different deparment manager and I told her I wanted to talk to HER manager. She would not transfer me. I aske dher name and she would not give me her full name so that I could speak to her manager. We paid EXTRA money for our policy to cover the pool and all the plumbing and gas lines and they totally ripped us off! I would NOT suggest having a warranty policy with this company. I honestly believe that AHS and the companies they have come out to do service calls are scamming people. They tell you something is covered and you pay $60 to have the company THEY CHOOSE to come out and then afterwards they tell you it's NOT covered, but you can pay that company XX amount to come fix it.

We just spent $15,000 to have our pool remodeled and now cannot complete the work and will not be able to use the spa or heater because we dont have the extra $2500 to repair the gas line that they refused to cover.

I asked the technician what happened and he explained vents and ducts fail after awhile do to wear and tear. Giving the age of the duct

this was not abnormal, rather it was normal. Simply put the intake vent wore out. Several days later, AHS denied the claim and stated Contractor had stated the vent failed for a reason other than normal wear and tear. This was odd to me given I talked with the technician and he stated the age of the vent caused it to fail.

My wife contacted Contractor. They confirmed the fact that AHS was informed the duct failed due to wear and tear. Moreover, Contractor stated they were very clear with AHS that the vent failed due to wear and tear. I then contacted AHS on August 25, 2008, and informed them the reason for denial did not correlate with my understanding of what Contractor had informed me and AHS. Despite requesting AHS to double check with Contractor due to a possible miscommunication, X (with AHS) stated Contractor was very clear.

Moreover, the ONLY thing she could do for me was get a second opinion. I asked her why a second opinion would be necessary when they could clear up their misunderstanding with Contractor. Again, I was informed my only option was a second opinion and Contractor

was very clear and there was no misunderstanding. I indicated to X that I was very concerned AHS was purposely misconstruing information from their independent service agents in order to deny claims, which I pointed out was fraudulent and against the law if I proved those claims in court.

(I have information this is not the only occurrence of deny vent claims.) She changed her position and then stated she would double check with Contractor. She also stated that her supervisor "Y" would contact me the following day. X would not provide her employee identification or information beyond her name. Nothing occurred on August 26, 2008.

On August 27, 2008, I followed up and spoke with Z. Z was more helpful than X. She stated, that she would contact Contractor and
confirm that Contractor stated the duct failure was not wear and tear related. After approximiately 1.5 hours she contacted me and informed

that I was right and Contractor DID find the duct failed due to wear and tear, which is what I stated from the beginning.

Z further informed me that AHS now wanted a second opinion. Z refused to give me the reason why a second opinion was necessary or
warranted despite several specific requests. Nor did she explain or acknowledge the original reason for denial was in fact improper. I again requested to speak with a manager. This was the second attempt to speak with a manager. I was again informed a manager would contact me

within "48 business hours."

At this point in time, I stated that AHS had a poor history with California Insurance Department with over 300 complaints per year on
average and I intended to file a complaint because of their actions in handling this matter. I also stated, I would look for an attorney to

represent me in this matter because I felt the claim was being denied in bad faith.

The following day, August 28, 2008, not receiving a call from a manager I again contacted AHS. I spoke with A who stated that she did not
know why a manager had not contacted me and put me in touch with a supervisor, "B." I discussed the Contractor report with B. B then stated that Contractor had "changed" their original finding. I asked B to clarify what he meant by "changed." He stated, Contractor had
changed the original report and, therefore, they could not acknowledge their original denial was incorrect. Moreover, he stated a duct could
not be "crushed" by normal wear and tear.

I then explained to B this was an intake vent on a large A/C unit, which constantly drew a massive amount of air through the particular vent and the vent had failed when the plastic holding the reinforced steel structure failed. B stated they contacted a company to provide a second opinion and that was our only option. I stated I was in contact with that company, but the times set forth were unreasonable. He stated even if the times they had available to inspect the A/C duct were inconvenient, so be it, he could do nothing.

He stated a supervisor would call me back in 48 business hours. This was the same thing I heard from X on Monday and Z on Wednesday.

The action of AHS is a deliberate and unacceptable denial of a legitimate claim. The main issue I have is AHS lying to the consumer about the service inspector's report. I have information that AHS denies duct work claims purposefully and has denied duct work failures caused be wear and tear. I believe that AHS punishes independent contractors that find warranty work.

So I agreed because he was the pro not me and it sounded logical. He told me that I would have to do the cash out option to do this work. He told me that he would put a 4 ton unit on the outside and a 5 ton coil in the air handler in the attic. So he and his crew come to my house and perform the work while I was at work, but my wife was home. I get there before they were finished and payed them for their service. The next day my wife calls me at work and says that she could not tell any difference,that the house was still 80 degrees inside and the unit has not shut off all day, just like the problem we had. When I get home I contacted Vulcan htg & cooling.

They came out 2 days later and told me that they had put to much freon in the new unit. That would solve the problem. It did not. So I call him again and left several messages that the problem was not resolved. He was avoiding my phone calls so I call AHS again and tell them the problem again. After several calls to AHS , Vulcan htg & cooling comes back out when nobody was home, and by the way this is 2 weeks later, to fix the problem.

I call Vulcan because I pass them going down the road . They came out to my home 20 min before our scheduled time. So one of his employees answers my call and said that the problem with my cooling problems was that my home did not have enough ventilation in the attic and they were on there way to find me an attic fan and that they would call me right back to give me the price.That is the last time I heard from them.

So I call AHS again and tell them the situation they said they would look into the problem and send another contractor to my home. 3 weeks went buy and no response from AHS, so I called a certified HVAC company. They come out and check out what Vulcan had done. What he told me was that Vulcan did not change the coil in the attic and it was a 3.5 ton and had a seer rating of 10. and the outside unit was a 4 ton with a seer of 13.

Vulcan did replace the outside unit but they did not do what I paid for in the attic.He also said it was against the law to put non matching seer rating together. I call AHS and tell them this and they said they were not liable. How can they not be liable when they sent out their Hvac contractor? Our home during the day is a least 80 degrees and my wife and I have a 18 month and a 5 year old burning up and sweating all day and trying to pay for power bills that is out of this world. This has caused a lot of grief and discomfort for our children and to ourselves.

When I called AHS they stated that the technician said we must have stood on the dishwasher door and that it was broken due to excessive force. I said that is ridiculous and why did the Active Appliance tech say he would return with parts and not state the purported problem to my wife. AHS said to contact the California Department of Insurance to file a complaint. My AHS contract renewed in May, 2008. Because my family and I have over 4 contracts with AHS for different homes, I decided to dispute their denial again. In June, 2008 I again called AHS and threatened to cancel all 4 contracts if they did not revisit their denial of the dishwasher repairs. They agreed to send out a different repair company.

On July 8, 2008, Universal Appliance sent their own repair technician to look at the dishwasher. The technician agreed with my wife that no one stood on the dishwasher door or abused it. He said he would return with the parts he needed to fix it and would call for a new date to fix the same. On July 23, 2008, AHS again sent a written denial of my claim, stating that the technician said we used excessive force on the dishwasher. I spoke to the repair comapny and they said they never stated that, but that AHS denied the claim outright.

Now they are stating that because the dishwasher was broken before my contract automatically renewed on May 5, 2008, it is not covered, as well as that the repair is caused by excessive force versus normal wear and tear. I have had a contract with AHS for many years. It seems that in the last year or so, they deny everything and then want us to pay a service call fee for no service.

My wife has had several bruises on the top of her foot because of the bottom rack falling out of the dishwasher when open. I have paid one $55.00 service fee for the April, 2008 service call that resulted in no work. I am now being billed for a $35.00 service fee for the July, 2008 service that is for the same thing. I have refused to pay it.

Tech came out and said he could not work on as the compressor/condensor that was attached to the TOP of the unit had cracked the frame and he was afraid of starting it up as it might fall in and go flying. Said he would order a new top. On Wednesday (this was Friday that he came out). I called them on Wednesday and was told that AHS would not cover the unit because of the cover! The manager informed them it was not wear and tear even though he never laid eyes on the unit.

We have no little kids so who would jump on the unit? Could it be the fact that it is 12 years old and Vegas gets to 120 degrees for 3 months a year-duh! We got on the phone with Jennifer and she said they do not cover the cover. I tried to explain that I was not calling for a new cover but the fact that my A/C was not cooling.

Jennifer claimed that her boss, Shane did not take calls from consumers and she had the last say in the matter.

At first, my wife and I were elated, because we had AHS Home Warranty insurance and it would be paid for. But AHS denied us, saying the compressor went out due to failure in maintenance. I went in circles with them over the phone, trying to explain that the AC was serviced 8 months ago. Ultimately they denied us and were stuck sweating it out in the heat.

Out of pocket $600-$800 for compressor replacement. Missed several days of work to take care of this situation.

Additionally, the local plumber said that the sewage discharge line needed to be replaced and their (completely inept) plumber said that there was no problem with it and plugged the floor drain in my basement. This week, that same sewage pipe (that supposedly had no more problems) backed up into my kitchen, laundry room and family room ruining carpet, floors, base molding and creating a horrific stench.

Now they are saying that I have no coverage because I did not renew my policy in April after I double paid last year and received no notice in reference to this.

Needlesstosay, I have to replace floors, carpet, molding and had to have a disaster clean up crew out to renew the infectous waste water in my house. I am considering legal action against them.

"Dear Ms. C: Enclosed please find a copy of the receipt from West Coast Chief Repair, an American Home Shield (AHS)-authorized contractor, in the amount of $6,300.00 for the installation of a heat pump condenser and air handling unit and a new, compatible, thermostat. I am also returning the voided check for $4,520.00 that was sent to me by AHS, which I did not request. It did not cover what it had cost me to for the installation work. For seven months, between January 2, 2008 and June 16, 2008, I asked AHS to do the job but was refused service. The check for $4,520.00 contained a printed statement on the back of it that said that by my acceptance of the payment, I was releasing AHS and that I would receive the payment as full and final settlement of any and all claims. I refused to waive my legal rights and, therefore, could not accept the check.

"For six consecutive years, I made the exact same request of AHS to repair my heating and cooling system. Each year, AHS sent a technician to make the repairs, however, it was not until January of 2008 that the technician from Crystal Air made the proper diagnosis, namely that the absence of the liquid line drier filter was the cause of the problem. Had the system been properly diagnosed and repaired and a filter installed six years ago, my system would still be operating and I would not have had to completely replace the entire system. This is not a contract issue. It is a liability issue. AHS had six years to properly diagnose the problem and install a liquid line drier filter. AHS dropped the ball and my heating and cooling system was destroyed in the process. The purpose of having home warranty insurance is so that when a problem occurs, it gets taken care of properly by the insurance company.

Crystal Air made a service call to my home on January 4, 2008. After they made the diagnosis, AHS sent me a letter, dated January 10, 2008, stating that, This letter is to verify that the repairs to the heat pump was not due to normal wear and tear (no liquid line filter installed on the condensing unit which caused the compressor to fail and the liquid line drier to go bad) is/are not covered under your contract with AHS. In response, I contacted Barb R., in the Executive Relations office, of AHS, on January 14, 2008. After she looked into my records in your computer and verified that I had, in fact, made requests annually since 2002, she agreed to have AHS pay for the heat pump condenser and the entire outside unit on the roof and the inside condenser as well as paying for the evaporative coil and bringing everything up to current government standards. When she told me that there were certain items that were not covered in my contract, I informed her that this was no longer a contract issue but rather a liability issue. Immediately following this conversation, AHS sent me a letter, dated January 29, 2008, stating that the cause of the problem was due to normal wear and tear.

After repeated correspondence from the California Department of Insurance, and myself, you sent me a letter, on April 23, 2008, giving me the option of having West Coast Chief Repair do the replacement job or being sent a check for what it would cost AHS to replace the heat pump condenser and air handling unit, including the waived amount. You stated that you would await my decision. In response, I sent AHS a letter, through certified mail, dated May 5, 2008, to the president of the company, David Crawford, directing AHS to arrange for West Coast Chief Repair to do the job. Subsequently, I received a letter from AHS, dated June 5, 2008, erroneously telling me that I recently chose the reimbursement or cash-in-lieu option instead of having the heating and/or air conditioning components replaced by an AHS-authorized contractor. In follow-up, I sent another certified letter to Barb R., in the Executive Relations office of AHS, dated June 12, 2008, informing that I never made this choice either verbally or in writing. Once again, I requested that AHS arrange for West Coast Chief Repair to do the job. I received another letter from AHS with a check for $4,520.00. This letter said that they were acknowledging my acceptance of the cash-in-lieu of replacement of my heat pump. I sent another certified letter to you, dated June 16, 2008, giving AHS one final opportunity to arrange for West Coast Chief Repair to do the job as I had never requested the cash-in-lieu option that I was given. AHS could have done the job for a reduced price whereas I had to pay the full retail price.

On April 23, 2008, you had sent me a letter, agreeing to have AHS waive $1,960.00 in non-covered charges, which would leave me responsible for $1,000.00 in extra charges based upon what another company, Ameri-Cool Heating and Air Conditioning, would have charged to do the job. Since Ameri-Cool was charging $750.00 for the rental of a crane and $150.00 for removal of the old unit, whereas West Coast Chief Repair was only charging $200.00 for the crane rental and $50.00 for the removal of the old unit, there was no logic to your offer.

Please forward a check to me in the amount of $6,300.00 for the repair job. Additionally, I was without heat all winter and I was without air conditioning until July 23, 2008. There were severe heat spells in Los Angeles during the spring and summer months and I finally boarded my cat, for daycare, for three days, at an animal hospital at the rate of $22.55 a day, or $67.65, so that she would not fall ill from the heat. I will expect AHS to pay for these damages as well. Further, while my electric bill decreased during the time when I was without heating, my gas bill increased to more than the decrease in the electricity. Therefore, I am also requesting reimbursement for utility bills in the amount of $133.07.

Lastly, since all of the technicians who came to my home mis-diagnosed the problem which, when went uncorrected for six years led to the destruction of my heating and air conditioning unit, I would like to be reimbursed for the service charges from 2002 through 2008, which, at $55.00 a visit, comes to $385.00. I gave AHS seven months to make good on its word to make the repairs it promised in letters to me. Instead, I was sent letters telling me that I had chosen a cash-in-lieu option, which you knew was not true. You have my letters stating to the contrary.

In my certified letter to the president of AHS, David C., dated May 5, 2008, I clearly stated that I wanted to hear from him in order to avoid having to settle this matter in court. Immediately after he received this letter, is when AHS began to send me letters telling me that I had chosen the cash-in-lieu option, which was not true. In my certified letter to Barb R., in the Executive Relations office, dated June 12, 2008, I stated that I would pay the additional charges of $1,000.00 in order to get the system repaired but that I still held AHS responsible for the damage to my heating and cooling system and that my payment must not, under any circumstances, constitute a release of the liability of AHS and that I reserved my rights to pursue action to retrieve my $1,000.00 from AHS.

Finally, On June 16, 2008, I sent you a certified letter reiterating my statements in the June 12, 2008 letter. The California Department of Insurance and I have given AHS every opportunity, over a period of seven months, to make good on this problem but to no avail. If I have not received my requested reimbursement, in full, for $6,885.72, within ten days from the date of this certified letter, I will have no other choice but to file suit in Small Claims Court to retrieve my expenses, as well as court costs.

They responded with a letter to me on August 16, 2008. The California department of Insurance has copeis of all of my communications with AHS as well as their communications with me. The Dept. of Insurance has seen a pattern of complaints about AHS which they are looking into. Once they have completed their investigation, they plan to post their findings on a website for all to read. As the result of my persisitence for 8 1/2 months, I finally convinced American Home Shield to reimburse me for the entire cost of replacing my heat pump system, including the items not covered in my contract, because this was a liability issue, not a contract issue.

My air conditioning can not be run in this time (Ever been in Houston in the middle of summer?), and I will have to shell out of pocket to have it fixed. DO NOT FALL INTO THE AMERICAN HOME SHIELD TRAP! THEY ARE NOT WORTH THE MONEY!

Well he calls this in to AHS and they refuse to pay the claim because they say it was caused by the water pressure. I argued that if that was the case then every hot water heater in this neighborhood should be out of commission. They would not listen to reason and refused to compromise even though I have been with them for several years. I find that this company is nothing but a bunch of false advertising.

They try and make you feel safe and warm by saying your covered but God forbid you need to actually fix something. Save your money and deal with the issue when you have it. Trust me, you are about $500 dollars ahead of the rest of us who bought into the idea that we were covered if something happened.

I am out of the money (est. $475) for the AHS coverage that they charge because they refused to refund me when I wanted my money back. They charged me $55 dollars for the service call and nothing was done and now I am having to look for someone to come and replace my water heater and the cost associated with the replacement and the work.

They sent another technician out for this second opinion which I still had to pay the trip charge. The technician didnt even inspect it as the first technician. This person just looked at it from the outside and said it was a manufactures problem. He also stated that he will make a report to A.H.S. and the company of my dryer. Well he did nothing!

We called A.H.S and they told us they wouldnt do anything since the second technician told them that it was a problem with the manufacture. I demanded that they pay since according to their legal binding contract, that they would cover ALL problems. However this isnt the case.

This ordeal has been for over 7 months now. I have yet to get my dryer fix due to the costs. I have to take our clothes 30 minutes away and wash them. It takes the whole day to wash since we have to let them pile for the end of the week for a family of 4. Sundays are basically laundry day and not the family day we use to enjoy.

My husband went ahead and called AHS and told them what happened and they dispatched Ray Stovall Plumbing to come on Wednesday, July 30, 2008. He was supposed to come but had his truck breakdown so they called to tell my husband this a little after 12:00 and made another appointment to come out on Thursday, July 31, 2008. Ray Stovall Plumbing finally comes out and tells my husband that we are not up to code with the hot water heater plumbing and he could do this for $615.00. My husband told him that there was no way that he was paying that much money to come into compliance with the code. He told him that he would have someone down our street come get us up to code and the guy said just to call him once it was done and he would come install the water heater.

So Ray Stovall Plumbing was paid the $55.00 service fee. In the meantime, we are trying to find out what it would cost as a cash out from AHS and they finally come back a week later telling us that they can only give us $210.00. I told them that this was not acceptable as the hot water heater alone would cost us like $359.00 and that is before taxes and not even including the labor of paying a plumber for the installation of the hot water heater. We continue to fight and call and call and call and then my husband decided to call Goodbee Plumbing in Covington on Saturday, August 9, 2008. The guy came out on Saturday and did the work for $200.00 and now we are up to code. My husband called Ray Stovall Plumbing and said that we were up to code and he was told that we were on the books for Monday, August 11, 2008. My husband did not hear from the plumbing company and tried calling, but there was no answer at all.

I decided to try to call from my office and a young lady answered the phone and I asked her if we were on the books for today and gave her all of our information. She put me on hold and then came back on the phone to tell me that they no longer install hot water heaters. I told her that this cannot be correct because he was just at my house not that long ago. She said I am sorry but we no longer install hot water heaters. I then called AHS and tried to speak with someone and they kept putting me on hold and then said that Ray Stovall Plumbing was not coming back to my home. I told them that he needed to come back to install the hot water heater and that I paid the $55.00 service fee and got nothing for it.

AHS told me that they could just give me the $210.00 cash out and of course we went back and forth. It has now been three (3) weeks since I have had hot water. I have to boil water for baths for my three (3) children; boil water for washing dishes; boil water to mop the floors and boil water to clean the clothes. I have pleaded and pleaded with AHS about the amount of money that they want to give me and have threatened to sue them. They still will not do anything. It is so frustrating dealing with this home warranty company. I would never tell anyone to go with AHS nor would I tell anyone to go with Ray Stovall Plumbing. The work order/invoice that I got from Ray Stovall Plumbing stated that I also needed 2 dielectric unions and when I had the other plumber come out, he said that we did not even have this. Ray Stovall Plumbing refuses to come install the hot water heater and I believe it is because he does not want to face us.

I would never ever recommend anyone doing business with AHS or Ray Stovall Plumbing. The fight still is going on with AHS. They are telling me that they do not have another plumber that can come install my hot heater and that I need to take the $210.00 cash out. I just cannot believe that they only have two plumbers that are in my area that do service calls for them. Actually, Ray Stovall Plumbing is in New Orleans and Bayou Plumbing I think is in Abita Springs. I had someone tell me that I should ask AHS is they use AC Power for contracting jobs. I decided to call them myself and asked if they did work for AHS and the girl said yes. Well, well, well, so much for not having anyone else that can come out to install a hot water heater.

AHS knows that I am on to them. They are just trying to get me so tired of fighting that I will take the money and I refuse! Both my husband and I have been under extreme stress. Having problems sleeping and the left side of my neck is constantly hurting. I work an hour away from my home and have three children and it is very very difficult trying to get everything done with school in effect now, etc. I just want my hot water heater fixed so that we can go on with our lives!

Later that same day, the scheduler from Brokaw called and said "sorry we missed you" and then continued to explain to me that on a "call ahead" that if they do not get someone, they do not go to that appt. Had this been explained to me BEFORE it happened, I might have glued the phone to my hip. Then she asked if I wanted to re-schedule and I said sure. Her response was "well, are you going to be there?"

At that point, I hung up. I am leaving out SEVERAL details but that is the jist of it. I have NEVER dealt with anyone so rude and inconsiderate in my life. If they do not want the business, then they should remove themselves from AHS contractor list. NEVER, NEVER will I deal with them! Bryant Heating & A/C came out soon thereafter and was very pleasant and helpful. Just extreme frustation in being spoken to in such an UNPROFESSIONAL manner!

We had a problem with a blocked toilet and received a letter from AHS saying it was no longer covered by the contract because the plumber they sent out said a foreign object had been put down it. This was not true. They sent an incompetent plumber who tracked muddy footprints on our newly cleaned carpet, had no rag to hold his plunger or auger in, dripped dirty water all over the floor and carpet, and did not unclog the toilet.

Our water heater needed replacing, but they refused to do so. They said the water heater was installed incorrectly and this was what caused the problem. The company AHS sent out was the one who installed it. This was the final straw that caused us to cancel our contract.

It wasn't until my husband wrote a letter to the State of California Dept. of Insurance that they suddenly were responsive to our water heater situation. I would get so stressed with each repair that was needed. A few years ago I had to wait 6 weeks for a part for my 3 year old washing machine because AHS would not get the part from Sears and used some other distributor. This gives you a clue of the type of customer service they provide.

The stress of having poor customer service does not make AHS worth having.

Aug. 4, 2008 the unit was still giving me problems. The air was not blowing and it completely stopped working. I put in a service request and no one showed up until Aug.7, 2008. I had to call them had I not done that they would not have called me or come out. The technician, Michael from Camelot heating and Air assessed the unit. He stated that there was corrision to the motor and coiling and the unit needed to be replace. He also stated that the heater had to be condeemed due to the hadzous condition. I asked Michael how long will it take to replace the unit he stated he would be back on Tuesday, Aug. 12 if AHS had the part, unit in stock. He told me to make sure I contacted AHS myself on Friday because he would submit his report to them that day.

On Friday, Aug 8, 2008 I contacted AHS to find out what was the next step in the process. That is when the rep. told me that I was denied a new unit. It was due to lack of maintenance. I told them that was not what the tech told me. So, they stated that I needed to called the technician back and have him to resubmit his report. I called the company back and the opererator read the tech. report to me and it never stated maintenance as the issue. As a matter of fact after several calls to AHS and the contractor I finally got some honesty from the contractor. He stated to me that AHS had no intention on replacing the unit. That they ask a series of set questions to the tech. That the tech. never gives a full description of the problem. That AHS makes their decision based on the outcome of these questions.

The opreator for Camelot stated that AHS is not concern with their customers and that I should seek legal counseling because AHS does not care about their clients. He stated what they told AHS as the problem and they are refusing to replace the unit. He said since I was not his client it wasn't much he could do to help me. On the other hand if i was his client he could have the unit replaced by Tuesday for $2600.

So far, I have bought 2 window units at $100 and $150. On portable unit for $400 plus the two service fees $110. I also have been a customer since 2006 at $480 a year. I told AHS I would seek legal counseling and the supervisor in the authorization dept. LAUGHED at me...he stated good luck trying as if they are untouchable.

I have a one year old in the home, I have no running water. American Home Shield nor this company seems to care. Today is now day seven no with the items not repaired and no running water.

I pay American Home Shield $50 each month. I paid Dodson Plumbing $55 and his has not fixed anything but he did break an item. I am a Social Worker, and knowing my job, my child is at risk of being taken. I do not have running water in my home, so their for that could be an open Child Protective Service case.

We appealed these charges to AHS and we were again contacted by AirMasters, who told us our charges were now reduced to $400. Even though we thought the charges were still too high, we needed a working system so we authorized the repairs. On June 16, 2006, Repairmasters, sent a repair crew to fix our air conditioning system. They replaced the evaporator and associated parts. We paid AirMasters $400.

In January of 2007, we called AHS and reported our air conditioning system was making noise. We told AHS that we wanted one of their "best" contractors to check the work performed by AirMasters, and AHS sent Arrow Mechanical Heating and Cooling to look at the system. Arrow Mechanical found the system was overcharged and the piston in the coil making the noise. The repairman pumped down the system, checked the compressor, and recharged the system. He noted the system "makes noise on pulldown". The system was still making noise and not operating properly, so we again contacted AHS.

AHS then sent RepairMasters back to our home to look at their previous work. RepairMasters found a restriction in the evaporator coil they had previously installed and told us we would be contacted by AHS. We were contacted and told RepairMasters would be out to replace the coil at no charge. My wife and I questioned AHS on sending out a company that had tried to outrageously overcharge us for "non-covered" items and services, and then had done sloppy work resulting in debris left in the system that caused the new coil to develop a restriction. AHS told us their policy was to have the original service company correct their work. We commented that we didn't think that was a good policy but agreed to let RepairMasters perform the work. Repairmasters returned on February 20, 2007, and replaced the evaporator coil, replumbed and resealed the plenum, checked the pressures in the system, and left.

On August 13, 2007, we again noticed our system was not cooling. I checked what I was able, and found the condenser cooling fan was not running. we again contacted American Homeshield, who this time dispatched Budget Mechanical to our home. They replaced the cooling fan but the unit was still not functioning properly and, after consultation with AHS, Budget Mechanical replaced the entire condenser/compressor unit on August 16, 2007. American Homeshield declined to renew our home warranty, which expired October 31, 2007.

On August 1, 2008, our air conditioning system failed again. We contacted American Homeshield and their representative told us they would do nothing. We then contacted Budget Mechanical, the service company that installed the compressor unit, and for a service fee of $89.00 they sent a serviceman who tested the system and told us the compressor had failed, probably due to junk in the system. Budget Mechanical told us that, although the part was covered by a manufacturer's warranty, we would be responsible for the labor and associated parts and that it would cost "in the neighborhood of $600 to $700 dollars.

We again contacted Customer Service at American Homeshield, reminded them that the service and parts had all been handled and performed while covered by their service contract but the representative still maintained they would have nothing to do with us. We are without air conditioning and the temp is in the 100's. My wife is disabled and I am retired. This is no way to treat people!

Crystal Air made a service call to my home on January 4, 2008. After they made the diagnosis, AHS sent me a letter, dated January 10, 2008, stating that, "This letter is to verify that the repairs to the heat pump was not due to normal wear and tear (no liquid line filter installed on the condensing unit which caused the compressor to fail and the liquid line drier to go bad) is/are not covered under your contract with AHS." In response, I contacted Barb R., in the Executive Relations office, of AHS, on January 14, 2008.

After she looked into my records in their computer and verified that I had, in fact, made requests annually since 2002, she agreed to have AHS pay for the heat pump condenser and the entire outside unit on the roof and the inside condenser as well as paying for the evaporative coil and bringing everything up to current government standards. When she told me that there were certain items that were not covered in my contract, I informed her that this was no longer a contract issue but rather a liability issue. Immediately following this conversation, AHS sent me a letter, dated January 29, 2008, stating that the cause of the problem was due to normal wear and tear.

After repeated correspondence from the California Department of Insurance, and myself, they sent me a letter, on April 23, 2008, giving me the option of having West Coast Chief Repair do the replacement job or being sent a check for what it would cost AHS to replace the heat pump condenser and air handling unit, including the waived amount. They stated that they would await my decision. In response, I sent AHS a letter, through certified mail, dated May 5, 2008, to the president of the company, David C., directing AHS to arrange for West Coast Chief Repair to do the job. Subsequently, I received a letter from AHS, dated June 5, 2008, erroneously telling me that I "recently chose the reimbursement or cash-in-lieu option instead of having the heating and/or air conditioning components replaced by an AHS-authorized contractor."

In follow-up, I sent another certified letter to Barb R., in the Executive Relations office of AHS, dated June 12, 2008, informing that I never made this choice either verbally or in writing. Once again, I requested that AHS arrange for West Coast Chief Repair to do the job. I received another letter from AHS with a check for $4,520.00. This letter said that they were acknowledging my acceptance of the cash-in-lieu of replacement of my heat pump. I sent another certified letter to them, dated June 16, 2008, giving AHS one final opportunity to arrange for West Coast Chief Repair to do the job as I had never requested the cash-in-lieu option that I was given. AHS could have done the job for a reduced price whereas I had to pay the full retail price.

On April 23, 2008, they had sent me a letter, agreeing to have AHS waive $1,960.00 in non-covered charges, which would leave me responsible for $1,000.00 in extra charges based upon what another company, Ameri-Cool Heating and Air Conditioning, would have charged to do the job. Since Ameri-Cool was charging $750.00 for the rental of a crane and $150.00 for removal of the old unit, whereas West Coast Chief Repair was only charging $200.00 for the crane rental and $50.00 for the removal of the old unit, there was no logic to their offer.

I was without heat all winter, beginning in January of 2008, and I was without air conditioning until July 23, 2008, when I paid West Coast Chief Repair to do the job. There were severe heat spells in Los Angeles during the spring and summer months and I finally boarded my cat, for daycare, for three days, at an animal hospital at the rate of $22.55 a day, or $67.65, so that she would not fall ill from the heat. I will expect AHS to pay for these damages as well. Further, while my electric bill decreased during the time when I was without heating, my gas bill increased to more than the decrease in the electricity.

Therefore, I am also requesting reimbursement for utility bills in the amount of $133.07. Lastly, since all of the technicians who came to my home mis-diagnosed the problem which, when went uncorrected for six years led to the destruction of my heating and air conditioning unit, I would like to be reimbursed for the service charges from 2002 through 2008, which, at $55.00 a visit, comes to $385.00. I gave AHS seven months to make good on its word to make the repairs it promised in letters to me. Instead, I was sent letters telling me that I had chosen a cash-in-lieu option, which they knew was not true.

They have my letters stating to the contrary. I am now going to take them to Small Claims Court and asking for $6,885.72 plus court costs. I am just waiting for the green certified recipt card to come back in the mail from the letter I sent them. I gave them ten days to respond before I took action.

In my certified letter to the president of AHS, David C., dated May 5, 2008, I clearly stated that I wanted to hear from him in order to avoid having to settle this matter in court. Immediately after he received this letter, is when AHS began to send me letters telling me that I had chosen the cash-in-lieu option, which was not true. In my certified letter to Barb R., in the Executive Relations office, dated June 12, 2008, I stated that I would pay the additional charges of $1,000.00 in order to get the system repaired but that I still held AHS responsible for the damage to my heating and cooling system and that my payment must not, under any circumstances, constitute a release of the liability of AHS and that I reserved my rights to pursue action to retrieve my $1,000.00 from AHS. Finally, On June 16, 2008, I sent them a certified letter reiterating my statements in the June 12, 2008 letter. The California Department of Insurance and I have given AHS every opportunity, over a period of seven months, to make good on this problem but to no avail.

The economic damage totals $6,885.72. I was without heat all winter and without air conditioning for hal the summer when Los Angeles had severe heat spells. After taking my cat to the animal hospital for daycare for three days to protect her from the heat, she has become fearful and hides under my bed when she sees me getting ready to leave for work in the morning because she fears that I will take her to the animal hospital again. she is a normally easygoing cat who is not skittish at all. Now, she has developed this neurotic behavior.

three months of living elsewhere

i started to complain to the ahs rep before he transferred the call because i new i would not get him back on the line. i asked if i could cancel my contract with them and get my money back. he said i could cancel but not get my money back. i told him this was the second time that i had problems with their service. the last time and my first time i requested a repair it was refused and i was not satisfied with the lack of service i was getting from them

he put me on hold again and told the contractor that i was not having air conditioning problems and cancelled my order. i told the contractor that was not true and she said she just talked to the ahs rep and they told her to cancel the order. this was done out of spike because i specificially asked him if i could cancel my ahs contract. since they got my money they have been completely worthless and rude. i struggled to pay for my contract and don't feel like i am getting my money worth. i have to end up calling my own repairman out plus pay them the $60 service fee.

have to pay 2 fees and i have alread paid the complete contract fee plus wait longer for repairs. the air conditioner stopped cooling on friday and a repairman will not be out until wednesday. i was not asked if i had anyone in the house with a medical problem or if an elderly person lived here. they don't care.

On 7/27/08, my air conditioning goes out. I call AHS and the contractor comes out the next day. The following day I get a voicemail from AHS stating that the claim is being rejected because of lack of maintance. I call them and explain that I have performed maintance (filters, cleaning) during my one year of ownership. The rep states that the maintanance has to occur for the life of the system, not the life of my ownership. I ask to cancel the renewal because I explained to the rep that that explaination could be applied to the entire house. I was told that the cancellation would take 7-14 business days, and I would receive something in the mail stating the outcome.

I am very disappointed because AHS does not require inspections prior to insuring a property, and the contract makes you feel like you have some security from major expenses. Even with the cancellation, they will probably find a reason to keep some of my money. If that is the case, I will file a compliant with the BBB.

I have had to open another credit account to finance the $5K to install a new system. I did not use the contractor that AHS sent out because I do not trust their work at this point. AHS made that determination with the knowledge that I had a 2 year old child in my home, and there was a heat wave at the time. I'm glad that I have not put a lot of money into renewing the contract with the assumption that AHS would actually replace something as expensive as a heat pump.

Additionally, the contractor that I am using gave me a 13% discount so I could stay at $5K and purchase an energy compliant system that uses the new 410A refrigerant. If AHS had approved my claim I doubt they would have been worried about energy efficiency or new refrigerant requirements.

They were busy the next day but came the day after. The tech was nice and knowledgeable. At this point, we're waiting for the new pump to come in, and the tech is to install it - my cost was $55 for the service call. i was allowed to upgrade if i chose, but his prices were high so i'll still to the no cost repair. while this is not yet complete, i expect it to be within a few more days. The pump cost more than my annual warranty; the speed for someone to come was great, and i didn't have any hassles or run around -

in short, i am quite pleased with AHS and wished to provide a counterpoint - i have no doubt the other folks who posted did have bad experiences - however mine was great, and it mirroed that of my cousin who has AHS and also needed a pool pump replaced (last summer)

I'm ahead of the game - the replacement by AHS will be more than my premium - in other words, AHS was good to me, and i'm thrilled - i hope others have as good a result.

The problem persisted even after the lapse of many days. At my request, AHS sent another contractor to fix the problem. Its rep. opened the wall and found that the water pipe inside it was leaking. He repaired it. I called AHS to assign a contractor to repair the wall. The contractors rep. came and seeing a block spot? on the floor of the laundry room, he told me that it was mold? and that until it was remedied to his satisfaction, he would not repair the wall.

I hired a Restoration Company at a cost of $1,125.00 and then a Hygienist to certify that the mold? was cured. I paid him $540.00 for his certificate. After the remediation was done, I called the contractor to come back and fix the wall. Every time he told me that he would be coming the next day, but he did not show up even after his third promise. I called AHS and their rep. also called him three times. Frustrated, I demanded that AHS assign another contractor for the job. Whereupon, I was told that there was only one contractor in my area and that since the contractor, despite his repeated promises, is not taking up the job, AHS will cash me out? and that I can have the wall repaired by a contractor of my choice.

AHS offered me $60.00 for the repair of the hole in the wall that measured 4x 5.6?! Is there any contractor, who can repair a hole of this size in the wall for such a sum? I declined the offer. It is the ridiculously low compensation AHS are willing to pay to the contractors that stands on their way to taking the jobs they are supposed to do on their behalf. In fact, it was my second bad experience; the first one being: after keeping me waiting for almost two months, AHS agreed to pay me $85.00 for putting a new Garbage Disposer in my kitchen! I believe AHS above practice is unfair. I will have a judge of the Small Claims Court take a look at it and prove me wrong.

They then called then Company and said that someone would call me back. They never did. I called them. I spoke to one of the bosses. He told me they couldn't find the invoice. I told them I had my copy. So, he came out the same day and looked at the tub and said the valves needed to be replaced and they would order the parts.

Well, finally on 7/28/08, someone came out to replace the valves. They ordered the wrong parts. I'm still waiting. I'm thinking about canceling my contract. My water and light bill is higher because of this problem.

I called AHS (American Home Shield (and placed a service request. # 134892582). They marked the request as emergency and were willing to give me an outside authorization as they couldn't get hold of any plumber. But then they got somebody and a plumber came on Saturday (Jersey Plumbing Company, # 908 281 7101). After looking at the situation, he called AHS and was kept on hold for 20 mts. He left because he has to go for another job. I keep on calling AHS and there were no positive response. The plumber gave the pricing on Monday and I continued calling AHS and the rep told me that it with Jeff at authorization dep't of AHS and he will respond soon.

Anyway Jeff didn't responded and I again called and this time the supervisor told that it's with Jeff's Supervisor and that person will call me shortly. I have been repeatedly told that somebody will call me but nobody did from authorization dept of AHS. I continued calling but with no result. Then on Tuesday, MTP Plumbing Company called and they said they are coming for 2nd opinion. I have leave job and go to home to attend them. They looked and they reported the problem.

I keep on calling AHS for an answer as the situation is getting worse but with no response.

On Wednesday, I continued calling and then learned that it's with Evalin J. at Research Dept of AHS and she will let me know. However the rep told me that "no to be quoted", that she is planning to deny the request. I got the phone number of Evalin's and called up and waited for 20 mts to get to her but she was on the phone (as told to me). I have been told repeatedly that somebody will call. I explained that situation is very bad, water is leaking from the tank to my basement, and my families (2 kids) have left the property because it's unhealthy and dangerous. But no response from AHS.

Its now 2.30 PM on Wednesday, I have called a plumber to get it fixed at my own expense. However for the harassment, metal torture and the pain I went through for the last so many days, I intent to take legal action on AHS and want them to compensate. I have noted down names of few supervisor (Judy, Ashley, Petra and in fact spoke to manager, Trice on Tuesday at 3.34 PM, July 29, 2008). I can't express that how dejected I am and regret taking coverage from AHS. Its. 3.05 PM, July 30, 2008 (Wednesday) and still no response from AHS. Repair of pumps ~ $3,000 Leaving the property, pain and suffering of my family, loss of time in calling, mental harrasment, damage to the property: $10,000,000

No one showed up until 11:15AM. Service person stayed until 12:45PM and said that the compressor was shot and because my unit was over 21 years old, it would be best to replace the condenser and coils instead of the compressor because of the age of the unit and the extended warranty that you get with a condenser. Said he would put the call into AHS about the service. AHS calls me back to tell me that the service is not covered because the tech said that the compressor went bad because of lack of maintenance which is not covered per some bogus section code. I told her that my unit was 21 years old and the tech told me it was because of the age of the unit, but she said that is not what was reported and they will not cover it. After a few choice words, I told her that I would get a second opinion.

Three guys came to my house today and said that the unit appeared well maintained in a clean area and the reason it went out was because of age. We have had several other things go out in our house and almost every time, the service is not covered because of some made-up reason. We held onto the contract in the event that the A/C did go out. I agree with the rest of the posters that I should have saved the money and used a quality service tech who would do the job the right way. $480/year for 4 years is down the tubes. AHS is such a scam and their service techs are shotty. By the way, those other A/C techs I called for a second opinion came to my house within an hour of calling. AHS customer service is rude and it is difficult to deal with them.

$3600 for a condenser and coils that I will have to pay out of pocket. The ability to sue AHS...priceless.

I immediately called AHS for service and they assigned it to a local service tech in my area. Knowing AHS well, I didn't wait for the tech to call me rather, I called him immediately and told him that a service ticket was coming through and could he schedule me ASAP. He let me know that he was a one man show and he was going out of town on vacation for two weeks and would not be able to do the repair. I called AHS back and let them know. They tried to find another AHS certified repairman but could not. After much trouble they allowed me to search the phone book and find a repairman myself. I did this and got him out that very day. His recommendation was to replace the unit due to age and the nature of the repair. This was declined by AHS and he was told to fix the unit.

He ordered the parts (took four days) then made the covered repair. Once the initial repair was made he found another problem with the unit. He was told not to fix it, that AHS would get one of their contracters out to make their own assessment. Several days later, the AHS serviceman went to the unit and made the same assessment. For some reason that person also could not do the repair so they sent another qualified repairman to the house and he said the only thing wrong was that a cap was loose and we needed freon. He obviously didn't check the system as within 24 hours my renter was calling me very upset that his AC was out again.

From my first call until the AC was fixed it took over 2.5 weeks...in the middle of summer. I told AHS that my renter has a heart condition and this fell completely on deaf ears, they just didn't care. The company that originally diagnosed the problem said it could be fixed in 2 days. Now I had to open another ticket and start this process again. I called AHS and let them know about the problem. They sent out the contractor who fixed it last but he couldn't fit us on the schedule for 2 days. I asked for permission to find another outside company but was denied, even after talking with a Supervisor. I had to wait the 2 days.

Once he finally made it out to the house, he had to order another part and we waited 3 more days for it to come in and another 3-4 days for him to install it. The air went out again shortly after it was repaired. I called that one in and it was repaired within 24 hours. The overall lack of communication, poor service, understanding people, and bad business practices, etc. all add up to one very unsatisfied customer...me!

Damages from this one repair: 1) I had to buy a window AC unit and a fan for my renter: $475.00 2) I put my renter up in a hotel for 5 days: $500 3) I deducted $400 in monthly rent due to the 4 weeks of problems that he experienced 4) I made 4 trips to the house which is 1 hour each way to meet contractors, put in window units, etc. 5) I paid my renters electric bill for the 2 months at approx. $300. Luckily, my renters heart condition didn't get worse through all this or I'd probably get sued by my renter, and you could be sure that I would drag AHS into the lawsuit.

On Sunday the next day we waited around and no show. My wife called the 5 times and went through the ranks and was lied to by everyone she spoke with. I was telling a friend of mine what was going on and he had a friend that owns his on A/C business which is 50 miles away. Hid friend agreed to come and look at it since it was so hot and I have small children. He came and replace the part which was only $25.00 and just asked I pay for his fuel which we figure was only $25.00.

Day three has come and gone and we have yet to see someone from American Home Shield. On Sunday evening we called them back and got the same run around so we asked for a number to the corporate office and email and was told they did not know either. 72 Hours have past and the temp has been 100+ every day. I will talk to someone in charge at this place.

Not only that, no one even called us to give us the report or diagnosis. WE called them. (They said that someone was going to call to let us know eventually.) Now it is 100 degrees here and we have now been without air going on 2 weeks. I am paying for a contract which serves NO PURPOSE, along with a $55 dollar service fee and getting worse than substandard customer service, etc. I can certainly handle yearly maintenance on my A/C - lets face it, it stays outside and will get dirty. Pulling weeds around the unit, hosing it off and having someone check it out yearly is necessary.

My unit was working perfectly, blowing cold and hard just before it went out. I have asked to have someone else come out today to reassess the unit for another opinion. Hopefully things will be resolved, but just like I read earlier--they may go with the initial service diagnosis. I am a single mom with 4 children and animals. I have a service contract on my home for a reason. HELP SOMEONE! this is ridiculous.

I belive that the service contractor has contacted American Home Shield because it is work and money for them to replace the compressor. We are just getting a run around from AHS becasue they don't want to pay out any money for replacing anything.

The temp. has been near 100 degrees just about every day since the A/C unit went out and living here in Atlanta, GA there has been a health advisory out every day also to stay inside do to the high heat index. It has been unbareable trying to live in this heat.

Second experience: my frigerator stopped cooling. AHS sent first repair man, he got it runnin again, it worked for about a week, I called, they sent another repair man, he so called fixed it. It ran for about 2 weeks. I became frustrated and went out and bought another frige. I, after all, have had to replace groceries twice by then. Strike two!

Third and last: I sit here on Sat. evening after waiting for a Plumber from All Pro Plumbing since Thurs. afternoon when he literally ran out my house saying I have to get a part and will be back in an hour. I have not heard from him, or ALL Pro Plumbing, and have made numerous phone calls to AHS from which I get the run around and one empty promise the plumber is scheduled to be here 8a-1200noon. that was this mornig. I was irate and told AHS that I would get my own plumber and I will be sending them my water bill for these days that he left water running in my tub with no way to turn it off. (the faucet is in pieces on the floor) STRIKE 3 AHS IS OUT!

NOW, I THINK WE SHOULD FILE A CLASS ACTION LAW SUIT, ANYONE KNOW A GOOD ATTORNEY? After reading letter after letter, I would like to call the TV station as well.

Loss of alot of money in premiums, which I will get back one way or the other as well as purchasing a refrigerator and half a dryer.

The second tech said that these units just sometimes fail and it was not due to poor maintenace. BUT AHS WILL NOT COVER IT SAYING THEY ARE GOING WITH THE FIRST TECH,S ASSESSMENT! I have contacted 20-20 who will hopefully be doing a story on these sham companies that promise warranties but just actually take your money and nothing else!Also I am looking into legal action against American Home Shield, they need to be stopped and put out ob business!

Paying for the compressor replacement myself $2500!

It was later recommended by an electrical technican to install an electrical quick disconnect also. Working as a Mechanical Engineer in the Navy and having a background in Facilities Management after retirement, I new this made sense. I authorized the repairs at a cost to me of $400.00 +.

7/25/2008 The same problem has came back, a 60 amp breaker is tripping on high heat days. I called AHS and requested service. The following day an A/C Technican showed up and stated that the A/C condenser was dirty and can make a compressor over amp and cause damage to a compressor windings. AHS had a second company provide a second opinion and they stated Condenser and coils are 30+ years old. The evaporator coil was dirty. A/C Unit tripping beaker due to old age and dirty coils. Recommended Replacing Unit. AHS denied claim, stating improper maintenance of A/C Unit, thus causing the compressor to fail. AHS further stated they would not cover the A/C Unit under warranty, until I replaced the compressor at my cost.

I have spent approximately $450.00 a year for 10 years, totaling $4,500.00. If I would have put the money in the bank and let it draw interest...I would have had enough to purchase a New A/C Unit with money to spare. Instead I am stuck with a 30+ year A/C Unit that as qouted by AHS in their contract has Become inoperative due to normal wear and tear. AHS states they will not replace the A/C Unit, due to lack of maintenance.

will install a New A/C Unit at my cost. I will not renew AHS contract. Lesson Learned; Use the money you would spend on AHS and have your A/C Unit serviced annually. Take what is left over and save it, for replacement.

about an hour later I receive a call from plumber #2, who I assume is plumber #1. he is lost and needs directions. a short time later he arrives and he seems to be in an extreme hurry. he contacts AHS and they begin arguing about who was supposed to be here doing this job. so he decides first come first serve and begins ripping out dry-wall. he locates the leak, fixes it, charges me a 75.00 co-pay and runs out the door (I am not kidding when I say runs). I am left with a huge hole in the wall and the mouldings broken up lying on the floor. He calls me up about 5 hours later and tells me that AHS will not cover any other work on this job !

After another 2 days of arguing with AHS they send a dry-wall man over, and according to him, he was told to only do 100.00 worth of work. He stood there looking at all this wet and damaged dry-wall and shook his head. The job needed to be done right and all the wet dry-wall needed to be removed due to possible mold issues. He called AHS back again and was instructed to slap a 16 inch piece of dry-wall over the hole and leave! I instructed him to go and I would try to do it myself.

AS FAR AS I AM CONCERNED AHS SHOULD BE SHUT DOWN AND ANY ONE WITH A POLICY SHOULD BE COMPENSATED. THIS IS CRIMINAL AND SHOULD BE LOOKED INTO. HOW CAN THEY GET AWAY WITH THIS?

I had another contractor look at the damage and they gave me an estimate of around 1800.00. I have photographed it and am trying to fix it myself!

I told her I understood and appreciated that, but I couldn't wait that long. I called AHS and tried to either get the service upgraded to emergency or get an alternate contractor from their list that could get out here today. They refused to upgrade it (saying that even the temperature would not allow an upgrade) and would not let me have an alternate contractor because the contractor was within guidelines to come out tomorrow.

They absolutely refused to help me in any way and would not let me speak to supervisor, claiming that they were supervisors. I said that was fine, I understood they were doing what they could, but the answer was unacceptable and I needed to speak with someone else who was a manager over them. They still refused, telling me that the managers can't take incoming calls, they can only make outgoing calls. ARE YOU KIDDING ME?!?!?

Upon further investigation, he told me that the thermal sensor was bad and he needed to change the felts on the washer. He came back again and told us he already changed those items. Few weeks later we called this company for the same initial problem and another technician came out who also told us the dryer duct was clogged and there is nothing wrong with the dryer. Seems like "Clogged Dryer duct" is every tech's way of getting out by not fixing it. Again i showed him the paperwork and told him the Dryer ducts were cleaned. He asses the dryer and told me he needs to replace the thermostat, the thermal sensing unit and felt pads. To my surprise i told him the tech from the same company had already changed it on his last visit.

He once again stated that there was no work done previously on that dryer. He came back a week later and changed those parts he mentioned to me and this time i asked him to leave me the old pasts for my verification. I called back again today and told him that the dryer was still not heating and that he needs to come asses it again. They told me that they have closed the case and that i need to contact American Home shield. When i called American home shield they said that the tech had reported that there was no mechanical failure to the dryer that that the dryer was heating properly. He also reported that " Customer was using heavy cloths with metal buckle in the dryer that was making it not heat and get stuck"

When he came to test out the heater, i had 2 towels, 3 underwear and 1 white stripe shirt. My white stripe shirt got stuck to the dryer because it has buttons on it. Now they are not willing to further fix my dryer. This is just an understatement of the problems. I have not mentioned about their staff and scheduling issues. The tech tells you he will be there between 1-3 and shows up at 11:30. another time told me he will be there between 2-4 shows up at 4:30! This is on a weekday, so i have to take a day off for him to come fix my dryer. I eventually had to purchase a new Dryer and waisted 500 on insurance company.

We call and seek another company and while AHS does comply, AHS gives these companies 4 hours to respond. Today, it is 104 degrees and this is what has happened. Each time someone fails to respond, we have to seek another company and another 4 hour window begins. My husband's office is in our home and the heat is unbearable.

We were forced to stay in a hotel because by the time AHS got someone to our home, the repairman could not get the needed part due to the time of day. AHS won't reimburse for the cost of the hotel. My husband had to cancel business appointments to stay at home in case someone showed up.

They informed AHS of the problem. They called same company again to our house and they did nothing. Now they are trying milk us out of more money by saying their repairs are not covered. The heat index here is over a 100 and I am asthmatic. They do not care.

We had to buy a window a/c to cool one room it which 3 people eat and sleep for the last 2wks-$265. $75 for a 2nd opinion. $55 for AHS $300 for takeout because it is too hot to cook. $880 for a reputable a/c tech to complete the job. $100 in meds for asthma

With my newborn baby in my home already disrupted/displaced for over 7 days, I begged for an alternative solution, but was dismissed by AHS. Asked for possibilities from vendor and they had a unit in the area that could be installed prior to July 4th weekend if paid up front. Rather than subject my son/wife to any lengthier delays, I opted for the vendor option and reimbursement from AHS. Now they are offering only half of the actual cost incurred, not including mental/physical stress.

Could have been addressed quicker and full replacement avoided. Over 2200 spent on new unit and 200 on temporary window unit

When I called out to Service Connection to set up an appointment, I guess I was asking too many questions and the representative on the line hung up on me. I then had to call American Home Shield and have them call on my behalf. I had Service Connection come out on 5 different times (6/23, 7/3, 7/12, 7/14 and 7/17/08) to fix the same plumbing issue. Over the course of him coming out the issue became worse. The last time he came out I asked him; "Now what!!" He left and stated that he was stumped and stated that he will be contacting his office. I never received a call from the boss nor the office.

Another plumbing company came out and completed the repairs properly. I purchased a part from one of the local plumbing shops thinking that would make a difference in getting the job done. I was told by the plumber not to call the company anymore because he was coming out on his own time. I also called American Home Shield and requested for someone different to come out to the home and was told that this request would be honored and it was not. This whole ordeal was unacceptable.

After my MANY phone calls to AHS, AHS called and said they could give me $200 towards a new oven or have the needed control rebuilt but it would take 6 more weeks. I said to rebuild it as what good is $200 towards a new oven? Again, the tech did not call or come. Finally, AHS offered to replace my oven with a GE black, bottom of the line (value $700) oven. I told them their warantee says similar features. The GE was in no way comparable. They requested proof of the features on my oven, which I supplied.

After I complained to the BBB, their next offer was for a GE oven 3 wider than my existing built-in, again in black and w/out the same features. I researched and found a Kitchen Aid that I would accept. They said they would allow $1000 towards a new oven but I had to buy the oven, have it installed, supply proof and in time I would be reimbursed $1000. I don't have the money to do this so I am stuck. They will NOT return my phone calls.

Again, I requested that they return my cost of the insurance and the service fee but they are refusing. I have not had a functioning oven since mi-April!

Finally, my pipes to my pool sprung a leak and my spa heater quit working. The Pool Company came out and stated that because my pop-ups to my pool were not working, this caused an increased pressure in the pipes thereby creating a leak at the sensor unit for my chlorine goldline system. The water leak leaked onto my spa heater and short circuited the the board and also casued the blower fan to break. He said it was not covered due to the trace back to the pop-ups.

Well I explained that I knew a little about pools. I also told him that I had replace the gears for the pop-ups less than 3 months ago and all my pop-ups for working just fine. In my opinion, the pool is over 8 years old and the leak was caused by age and sun.

I have now called my pool company out who in fact verified that the pop-ups were working just fine and that the leak was caused simply by age and break-down. The spa is also very old and I told the worker that the service lite had been coming on recently. I have disputed their findings and now have a second pool company called Golden Pool to come out on Wednesday.

Its really not the money, its simply the stark reality that this protection company is a scam. They never ever cover anything that breaks. I paid extra because when I bought the house, I knew things were 8-10 years old and I wanted to have things fixed that broke. I have yet to have any item that needs repair fixed by this Company. I plan on taking this to all of the regulatory agencies and I have documented everything in writing and by pictures.

I have now spent over 5 thousand dollars fixing things that this company has refused to repair.

The most annoying practice by the Insurance company is that the employees would not give their names. However, on 7/18/2008, I was lucky to get Ms. Danielle on the phone who gave me her first name but when I asked her to give her last name, she transferred me to her supervisor's voice mail.

The economic damage is that I was sold an insurance policy by a company who refused to render services that I paid for.

This sounded suspicious, and we contacted two other H&A companies. We were given quotes much less and had the AC unit replaced for $1,500. AHS denied the claim stating the unit had not been properly maintained. The unit was 21 years old and had been maintained by our son. He maintained H&A units for a chain of apartment complexes.

The servicemen that looked at this unit all stated it had been well maintained, that is why it had lasted so long. Knowing the unit was old I would accept the $600. However AHS stated they never agreed with their serviceman to pay $600. AHS has refused to pay any part of this expense even after being told that three techincians would testify that the unit had been properly and well maintained.

After the claim was denied we stopped paying any fees to AHS. We have now been turned over to a collection agency who is attempting to collect $320. When contacted about this AHS advised this is computer generated and they can't stop it. This morning we received a call from a appliance company saying they had been contacted by AHS to repair our refrigorator. We have not turned in any claim since our claim has been denied in April. We replaced our refrigorator months ago since three attempts by AHS's service company had failed to fix the problem. We feel we are being harassed by AHS for our attempts to get them to uphold their contract.

We have been out $1,500 and have been turned over the a collection agency for non payment of $320, which we stopped after our claim had been denie. We are worried that our credit will be damaged. We feel we are being harassed by AHS.

When it came time to renew my contract, I sent in the first payment to renew. I then started researching AHS, and found that others had been having problems with them as well. I decided to cancel my policy. I sent an email with no response (I sent an email earlier about sending them a payment, and got immediate response, imagine that). I thought it was taken care of. I received a notice in the mail later that I needed to pay the balance within 30 days or I would be turned over to collections.I called and spoke to a representative, and he said it had already been sent to the cancellation department. I asked him about the notice about collection, and he said not to worry about because I had already been sent to 'cancellations'.

I received a letter in the mail 2 days ago from a collection agency. I called AHS, furious. After talking to 3 or 4 people, I think I have handled the situation. I am writing a letter to the collection agency, hoping it is not in vain.

So, he came again on Thursday June 12th and found cooling gas was leaked and the motor was not working after he made some sparking sound from the outside unit while testing it. He came again on Friday to change the Motor and charged the unit with gas and never bothered to check the attic unit for any leak, even though I told him that the same problem was there in the last year too. Unfortunately the cooling stoped the next day. So we informed the AHS and in turn AHS send him. Meanwhile I noticed the lousy work he had on the previous day (the condensor for the new Motor was hanging on the grill/ net of the outside Unit. On his next visit he agreed to assemble the parts in the proper way on my insistence. after doing all work in the outside unit he went up in the attic (the first time during this compalint). at this time he found heavy leak on the attic unit and told that it needs replacement.

For the same, need access to replace the unit from the attic and denied to get in touch with any general contractor to make opening to replace the heavy unit from the attic, eventhough I requested him as usually all the Air Conditioner contractors have(needed) such contact to do their work every time this kind of problems. But he insisted to make our own arrangements to make access.Because of his delays and irresposibile attitude I requested any other contractor, which AHS refused to do so. AHS was offering cash out, of $1000.00 just the cost of the unit( no labor or any other payments they make to their regular contractor). It took ten days for him to submit the report to AHS, which inturn delayed several days (Actualy they are Harrassing us by this delay to repair an Air Conditioner for 40 days in the Summer Season, Which causing lot of incovenience (unexplainable)to me and my family) of unusual delays. there are several days passed with several excuses without any final result. Since the June was over and the temperature was going up, it is very difficult to live without air conditioner; I was repeatedly in touch with AHS.

Due to the Contractors negligence and irresponsibility till date AHS representatives are not able to give a definite answer about when the A.C. is going to be repaired. I feel that the Contractor is purposely harassing us with this delays and excuses, in turn AHS too. I wonder, is this the Home warranty AHS providing to the Customers all over United States? (From June 08th till July 16th the Air Conditioner is neither repaired nor have any sure date. Also surprising is after listening to all this from the customer, AHS still want this contractor to play around to spoil the reputation of AHS (I wonder whether do they have any such.) Why are They still relaying on this contractor to get the job done? In the Summer time an air conditioner repair is pending for more than 40 days and still AHS is depending on such an irresponsible contractor.

If anyone attending to my grievances please think of you in this situation without an air conditioner for more than 40 days in the peak summer. Is there any one there to listen? Please send some other contractor, so that BreezHVAC do not create any further problems for us or even any major lose to us( I fear from this person). Please Help Us, We have small kids at home too. Already 40 days without air conditioner. Please help us.

On Saturday 07/12/08 I called AHS to infrom the openning is going to be done on Monday 07/14/08. Ahs told me to inform BreezeHVAC, so, I called and talked to Borris. He in turn told me to come and se the access is good for his to do the work. Unfortunately this time too he never bogthered to call. As I have hired a carpenter to do an openning( a permenent one) who made an openning on Monday 07/14/08 and waiting for Big guy the Ahs Contactor BreezeHVAC till 16th( the time of this.

Yesterday after several hours with the AHS persons they told me after contacting contractor they told me he will be at my home on 07/16/2008. Back to the matter-Unfortunately till 2:00 pm neither Contractor nor AHS contacted me. So, as I am the person in need, I contacted AHS and been with them for about 1hr. 30min. and told that the Same contractor is going to come today by evening. At around 4:30pm I called the Parental company of AHS inturn they transfered to AHS, has to hear the same song. And may be after the call from AHS the contractor BreezeHVAC called me and he is coming to my home but canot give any time. IS there any one can help me this work done before the summer over? Still have the ceeling openned, waiting for the AHS Contractor.

I'm out $55.00 for the service fee.

So he calls when he is ready to install the new fan July 15th 2008 he comes to our home and takes down the old fan and begins to tell my husband he was not going to be able to install the new fan because the old one was put up wrong. He told my husband he could fix it for 85.00 my husband said no.

Do you know ths guy took our old fan down and left it in the middle of the kitchen floor. He said he was not going to put it back up. I called AHS they told me they were going to call me back,but they did not. I called them back and spoke with a stupidvisor I was told they would call me in the morning. My husband has MS and God forbid he falls over the fan.We will be cancelling our contract.

We have no lights in our kitchen so, therefore I am unable to cook when I get home. We dont have money to continue to eat out.

I also have provided you with my cell number so if AHSreally wanted to contact me they would have tried the alternative number.I NEED THIS PROBLEM TO BE RESOLVED! I do not want to further deal with Aaron plumbing, because I have no faith in them as professional contractors and do not wish to have them in my home. I have a ceiling that has fell through because the problem is with a pipe in the ceiling. I brought this to the plumbers attention and he still decided that rodding was the way to correct the problem. Ther carpet below the ceiling has beed damaged as well. Also I have a newborn baby in the house that has to inhale the drywall that is beginging to mildew. I have spoken to AHS on numerous occations and they tell me each time they will check into the problem and call me back and they have not resolved the problem yet. I NEED HELP

I kept calling AHS and kept geting the run-around. I told them that I needed a stove and it just sitting in the middle of the floor and we cant use it. The guy call and offered to hook it back up but said he is waiting for the part. Today is July 14,08 and the part is still not in and the stove is sitting in the middle of the floor and i.am still getting the runaround.

I even ask for a new stove or work out something AHS home sheild said that they are not responsible for delays. I ask what is considered a reasonable delay and i was told by rude customers service rep that they couldnt answer that mamam. It cost a lot of money to get out especially if you are a dieabetic like i am. Could someone please help me on this issue.

I spent a lot of money eating out . I have to eat food that is easy to eat and store in the frig. It is causing my blood sugar to rise because i,am getting junk. It is causing a lot of stress on me . I kept calling AHS and i use my cell phone as my home home and its very costly because iam using my mintues

When the unit stopped working the repairman that was sent told us that we had done everything we were supposed to but the previous owners probably did not care for the unit properly. Therefore the compressor stopped working and we would be responsible for the full $1,700 because our warranty refused to cover.

We have paid over $800 for a warranty that does not cover the sole purpose of buying the warranty as well as paying $1,700 for the repair.

My experience with American Home Shield began oh last summer when a very uneducated contractor came to my home and decided that pieces of our outside A/C unit needed to be replaced without ever looking at the attic unit. So we were ok with that until AHS called and told us that the cost of upgrades and disposal would be $250.00 which was a great surprise to us because the man that sold us our contract quickly explained that they did not cover upgrades but never explained the costly amounts that they would be. When I asked AHS what ugrades they were doing they simply replied "wiring".

So my husband and I put off the repair until Febuary of 2007 when J&L heating and air came back to our home and performed the upgrade. We then assumed our problem was solved but we were wrong the man that came out did not charge the compressor supposedly so third time out the compressor was charged then while he was out he decided we needed the fan replaced so that was replaced. So the unit should be cooling now right. WRONG! The unit was barely blowing any cold air so another call to AHS the same company returned he finally crawled into the attic and "fixed the leak" and this time the A/C was cooling for three days when I walked into my daughters room and notice my ceiling sagging, water pooring onto my carpet and this day just happened to be Memorial Day and AHS would not get anyone to come out and service my unit although they had escalated my status to an emergency due to my infant.

So the day after Memorial Day TKO Air Conditioning and Plumbing came out to my house and "Cleared the clog" they said was causing the problem and they said the A/C was fixed. We had cool air for about a month until last Thursday I heard a dripping noise coming from my daughters room I wakjed in and the ceiling was leaking again. So TKO plumbing and AIR returned and said that the Coils need to be replaced and that will fix the problem however they didnt clear the pan or the lines so I still had no air because everytime I turned it on Water would pour from the ceiling.

So today they returned to my home and installed new coils. Problem supposedly fixed. Wrong again! I walked into my daughters room less than ten hours after the problem was supposedly fixed and her floor is soaked the my ceiling is hanging about to completely fall through. Seeing as this is a direct result from contractor work my insurance company is not liable and it is currently 90 degrees on my thermostat but only because that is as high as it goes. I called AHS and was escalated to a supervisor named Rosalinde who was supposed to take care of my problem. While I was explaining my issue she started talking to someone else in the room and sounded like she was eating something while she was on the phone with me. She then told me that they had two hours to get back to me with someone who would be out to fix my A/C. They never called!

I called them at 9:00 and they said yes that TKO had responded and would be out in the morning. That does nothing for my situation tonight. My husband and I have spent countless hours taking off of work, relocating our children for nights and even taking turns sitting in the car letting the air blow on my children so they wouldn't over heat. Is this what you call taking the hassle out of home repairs? I need to know how anyone has gotten reimbursed for there horrible work since they supposedly have a satisfaction gntee AHS IS A NIGHTMARE WITH SHOTTY CONTRACTORS

today I spoke with 2 people before I finally asked to speak with a supervisor. I explained my situation and I was told that I made the service request on line and the web doesn't indicate coverage or not. I did actually speak with a person and for them to say that made me feel like they were calling me a liar. I was on the phone for about one hour but finally AHS agreed to waive the service fee. bottom line: I won't renew my contract after reading all the AHS complaints and after the experience I had today - however I am happy they waived the service fee, but I had to ask for it.

Dream Team showed up, evaluated the unit, and decided that it would be necessary to replace. The unit is more than 21 years old, and it is more than likely on its last leg. Dream Team submitted a claim to AHS, and AHS let us know that the claim was approved and that our out of pocket cost was going to be $445. Dream Team faxed us an estimate for almost $1,395 to do the job. We called Dream Team to explain the increase. They said they would call us back, but never did. We called AHS, who said they wanted to know why these charges increased, and they said that Dream Team was not communicating with them either. I asked AHS to switch the contractor, but they said they could not.

We called Dream Team at least 6 times trying to get this clarified, but they refused to reciprocate any communication. Even though AHS did not get any communication either, they proudly stuck by this contractor that in actuality was nothing but a nightmare. My wife finally got through to Dream Team, and they had no apologies, accountability, or explanation for this behavior. Shame on them and shame on AHS for not backing up their customer!

So far, we are not out yet, but we are having to scramble with finding someone to fix this. We paid AHS for the year, which was considered into the budget for this sort of thing. Not sure why I am paying AHS if in the end all I am doing is paying it out of my pocket anyway.

Well, after a very busy month our freezer was still not freezing but we were unable to get AHS called to send someone back out within our 30 day guarantee period. So, we called for service again. Paying another $55 service call and a contractor come out. He told us that our coils were dirty and needed to be cleaned. This would cost an additional $35 but I agreed to pay. AHS would not cover this.

After the coils were cleaned our freezer was still not freezing. So, we once again called AHS to send someone out. They sent another contractor out who told us that our fan was out. He stated he would order a fan and call us when it came in. We had an appt. between 11 and 1 when the fan was finally in. On the day of the appt. at 3:30 we finally called AHS and asked where the contractor was. AHS called and had the contractor call me. He stated that he did not know he was suppose to replace the fan even though they had called an set the appt. to put the new fan in. He said he would be here later that night. He would have to look at the freezer and let me know if the fan was really what was wrong.

He finally showed up about 8:30 that evening so I had been waiting for 7.5 hours. He said that it was not the fan. He said that what we actually needed was a coil. He said that he would be back the next day to put in a coil. He did not come. So, the next day I called and scheduled the company to come again. They were scheduled for a Thursday. From 1:30-3:30. No one came. By 7:30 that day I finally gave up.

I called AHS and they said they would send a different contractor to come out. I recieved a call on a friday from a contractor. He asked me what was wrong with my freezer. I told him that I had been told that the coil needed to be replaced. He said he would come out but if it needed a coil he didn't do those. So, once again I am still with out a working freezer. This would put us at 6/27/08. The first contractor was out on 4/22. Not to mention the countless hours I have spent on the phone thus far with AHS, contractors and waiting in my home for someone to come service the freezer.

But, my story does not end there. So, I had another appt. for someone to come out to look at my freezer. He comes. He is late but he comes. He says that we need a new compressor. This is on Thursday, July 3rd. He will contact AHS immediately and let them know. He is not sure if they will replace the freezer or fix it. He will let us know. So, on Thursday evening I still have not heard from AHS or the contractor. I wait till Saturday July 5th and give them a call. They have not heard from the contractor as to what is wrong. So, they place a call. He is not available to talk with them. He will have to call back and they will call me. 5:OO pm.

I have not heard from anyone. So, I call. The contractor has called and they will fix the compressor. I ask when this will happen. AHS does not know. They say to call the contractor. So, I do. He says he will order one and let me know when it is in. I ask him when this will be. He said probably wed. And then rudely asks me if I have a compressor? I obviously do not since I am not a repair man or I would have fixed it myself back in April. So, as of today July 5th I am still with out a freezer and have only a promise from yet another unprofessional contractor that he will come out on Wednesday morning to replace my compressor in my freezer.

I spent countless hours on the phone with AHS. Waiting for contractos and still do not have a working freezer. Some of my food has spoiled, I missed events with my kids to stay home and wait on contactors that did not show up. I am very angry and would like to cancel my AHS service but can not until this problem is resolved.

We finally had an honest plumber who came in today. He told us they (a previous AHS plumber) had installed the cheapest toilets and that we needed new toilets that would have a good flush (with force behind it, not simply relying on gravity). We also needed raised phlanges with the tile (which we had previously paid on our own dime $375 to a prior AHS plumber!).

He then contacted AHS and began to tell them what the problem was. When the AHS rep realized that he was speaking in to them in front of my wife (every other plumber would leave the house when calling AHS for authorization), they told him to leave and they were not approving anything at that point.

I spoke to over 4 different representatives from AHS and many supervisors. This is where the last supervisor left it, "Well, I really don't know what the problem is. You'll need to have Ray (the owner of the company our honest plumber works for), come out there and look at it and then get back to me".

I'm a soldier in the Army. I lost half a day dealing with AHS and have lost hundreds of dollars.

This time in asking for service on my pool filter it's been a flat NO. My primary pool technician (12 yrs of service), and the AHS contractor who works for AHS have called and basically pleaded with AHS that the equipment is faulty, is so old that no replacement parts are available to service, they would not be surprised if the metal filter tank blew up and caused great damage, etc. etc. etc. I'm at wits end at what to do.

I use the policy premium as the price I pay for not having a man around the house (big smile). Also, I live in a small town, and they will only use one technician to handle all the services--can't get a second opinion. The other pool companies in town have refused to do business w/AHS.

Our AC stopped producing cold air on a Sunday afternoon. I called in a claim. When the assigned contractor failed to call me the next morning, I called them. No answer. I called American Home Shield, who in turn called them while I was waiting. AHS said the contractor was busy, but would call me later that day (during triple digit outside temperatures). The contractor, Avalanche Machine of San Diego, didn't call, so I called them directly. This time, I got an answer and they said the soonest they could get someone out would be in two days.

I called back AHS and asked if they could transfer the call to a different vendor and they said no. Two days of blistering heat later, a cranky Russian immigrant shows up, and in broken English starts setting up to deny the claim by saying that my previous tune-up technician "failed to clean the condenser coils (clean, by the way), with a special chemical". He checked the freon, said it was low and refilled. I told him that the levels were fine two weeks earlier, but he just shrugged and left without performing any further testing, satisfied that cool air was now blowing from the registers.

After 5 hours and barely a two degree temperature drop inside the house (it was actually cooler outside than it ever got inside), I called back requesting them to come back out. Another two days of intense heat goes by, and the same Russian shows up. He checks the coolant levels, says that there is a massive leak, then gets on the phone with the AHS adjuster and gets into a ******* match with them. The rep told him to find where the leak was coming from. "Who is going to pay for this test?", the Russian demands. After AHS said that they'd pay, he reluctantly conducted the test, determined that the compressor/condensor unit needed replacement just as he had surmised and received authorization from AHS for a new unit. There was no way for them to deny the claim. The tech told me that there would be "non-recoverable costs" that I would be responsible for, totalling maybe $250-$300.

However, Avalanche Machine took days to get this figure into AHS and only after I called and raised hell after the Avalanche rep told me they would need $960 from me, PAID IN ADVANCE with my credit card over the phone, before they would scheduule the installation date to put in the new unit. Since we are experiencing a massive heat wave, and the following week had the 4th of July holiday was coming up 8 days later, I asked them to please schedule my installation for the day after the new condensor arrived, early the next week, because I knew that they were slow to respond to service requests and thought that if I booked the appointment far enough in advance, I could get it installed before the holiday. Avalanche refused, stating that it was against their policy to schedule the installation before the replacement condensor arrived, even though they knew the day it was arriving.

I left a message for the owner, a different Russian, asking him to please schedule the installation, citing concerns about the short week ahead and because my wife is menopausal, suffering from hot flashes, and I was trying to get the new unit installed before the long holiday weekend. He never returned my call. Well, the condensor arrived a day earlier than expected, so I called the schedule the installation. They won't put it in until after the holiday, more than two weeks after the AC went out, even though they had 3 business days to get it done before the long weekend. AHS would do nothing to assist. We cannot sleep at night and have been miserable and even feeling ill at times from the intense heat.

AHS should not use contractors that cannot handle the work load. Additionally, this contractor now wants $670 for the non-coverable costs (down from the original $960 they demanded), including $250 for an "electrical upgrade to meet code" and $120 for a pad for the condensor, which we already have. There have been no changes in our codes since the house was built, except that the SEER rating must now be 13. These added charges are just to pad the contractor's profit margin.

I refused to pay a nickel of this $670 in advance, however, and the dispatcher said that I'd have to pay the installer before they commence any work. I intend to file a complaint with the Better Business Bureau, the contractor's license board and the California Department of Consumer Affairs as soon as the installation is complete and we have cool air again. For now, they have me over a barrel, which is just how they like it.

Later, AHS Sales Marketing contacted me about improved customer service and better coverage on home repairs. I decided to give AHS the benefit of doubt; I took out a new contract. I was assigned two contract numbers. I took out this policy because I am a disabled veteran. I am unable to perform these repairs myself. I requested a service call from AHS on June 29th, 2008. Under dispatch #, the contractor came to the house, inspected and perforated the duct work by about 2 feet. There is currently a 10 ft section of duct work detached from the foundation, laying on the ground, and corroded. This is the area the previous questionable contractor had worked on in July 2004; when they replaced the coils. The contractors actions further compromised the integrity of my sealed a/c duct; subjecting my family to health hazards due to air borne contaminants. The contractor stated it will be at least a couple of weeks before I could return.

Based on a poor referral from the contractor, yet another unqualified contractor, AHS has denied this claim. I am requesting that my contract be cancelled effective immediately. If AHS had sent a representative to the home in 2004, this poor repair job could have been detected; preventing this corrosive damage. I put a stop payment on the check I issued the contractor. Based on poor customer relations, I think American Home Shield is obligated for this payment of $55.00. Ill have a reputable company come to perform the damage repairs. I can't understand why the Arkansas State Attorney Generals office doesn't intevene to protect its residents from this scam. California has filed a class action lawsuit.

My family is subjected to a health hazards due to air borne contaminants being pushed through the damaged duct work. My 6 year old son has to take weekly allegy shots, and doesn't need this type of exposure.

As a disabled veteran, I am unable to physically perform these repairs. Reluctantly, I was willing to give AHS a second chance and the benefit of doubt. Afterall, the AHS sales pitch was we have expanded our coverage and improved our service. Being vulnerable, I renewed my contract with them a second time. July 2008, I again requested a/c and was sent yet another substandard contractor to assessment to my a/c unit. During the 2004 failed attempted to repair my unit, the duct work as left unsecured and laying on the ground under my house. The duct work has since corroded. During the visit, the new contractor perforated the duct work, leaving a two foot gap. Refusing to perform temporary repairs, he left saying it would be at least two weeks before he could return to perform the final repairs.

Later that evening, I was notified by AHS the claim was denied. They reason stated was "The duct work wasn't properly installed". I reminded them this defect was a result of the poor quality of work I received from their contractor in 2004. If AHS had sent a representative to my house in 2004, to validate my claims, the corroded duct work would not exist under my house today.

I am having problems finding another A/C company willing to perform the repairs.

I phoned the AHS representative and specifically emphasized to them that while the furnace/air-conditioner were both functioning well, they were old and could need servicing at any time. The representative assured me that this was no problem and that the age of the units was not an issue. I enrolled in their plan and paid the first monthly premium.

Shortly after enrollment, my a/c compresser began to make odd noises and I phoned AHS to ask for a service call. There was no indication that there might be a problem with coverage, and they assigned a local a/c company to make the call. The serviceman arrived on time and was hugely informative, telling me that the compressor was dirty, a condition that had lead to excess wear on the motor, which he recommended be replaced. He indicated that he would have to phone AHS to gain approval to do the work, under their warranty. He said, however, that I should not be surprised if they turn you down because your policy is so new.

Though the policy states that a/c units are not covered for the first 30 days of the policy, I was not told this when I had my lenghty initiatl discussion with the representative, nor during the call to request service. In fact, I was not aware of it when I made the service call because the policy only arrived the day after that call. At no time when I phoned AHS to ask for a service call was I asked the date of my contract, or advised that the a/c would not be covered.

I told the serviceman to make the necessary repairs to the unit, and that I would pay for it myself and deal with AHS later. When I spoke later in the day to the AHS rep, the issue of the newness of the policy was never raised. Instead, they indicated that the lack of previous cleaning/service of the unit indicated that the motor was a problem long before I bought the policy and was, therefore, considered a pre-existing condition that was not covered. Again, these limitations were never brought to my attention when I had the lenghthy first discussion with the AHS representative. Had they been, I would not have bought the policy.

The repairman cleaned the unit and replaced the motor, at my expense. Before he left, I asked him if he'd seen this sort of situation before (refusal by AHS to pay a claim), and he smiled and said, yes, all the time.

I promptly called AHS to discuss the matter. The service representative said that she did not have the diagnosis sent in from Greenway yet, so they could not discuss if the repair would be covered or not yet. I asked if they would call me when they knew something, and she said yes. I waited until late afternoon and called AHS back. The lady I talked to this time told me again that they did not have the diagnosis sent in yet, but that they would call me when it was in. I got no call, so I called them back Thursday morning June 5. This time the lady told me that they have 48 hours to send in the diagnosis, and there was nothing that they could do about it. The temperature this week in Tennessee was mid 90's and unpleasant! I got upset and asked to speak to a supervisor. The supervisor told me that she knew the manager of Greenway personally and that she would call them and have and answer for us within 2 hours, and then she would call us back.

About 4 hours later, I called them back. The service rep I got this time said there was no diagnosis sent in yet. I had to re-tell everything one more time, just to get the same run around. But they promised they would follow up on this and call me back. Of course there was no call. We called back Friday, and then waited until Monday and called AHS again. Every time they said the diagnosis was not in and that there was nothing they could do about it.

On Tuesday, June 10 I called twice more. The gentleman that I spoke with said the same thing, I asked to speak to a supervisor. He told me that all the supervisors were on other calls right now. I said I would hold, but he said that was not allowed. I said I was not going to hang up, because no one ever called me back, that they were all liars. He said he was a man of his word, and that he would personally follow up on this and call me back. Well, he did call back, but only to say that the diagnosis sent in was incomplete, and that they were trying to contact Greenway to get more information.

The next morning, Wednesday, June 11 (after 11 days with no air in 95 degree heat) I called AHS again. They said that Greenway was on the line now sending in the diagnosis, so they would know something soon. I asked could they please call me back as soon as they knew something, and they said yes. No one called so I called back 2 hours later. This time the service rep said our claim had been denied. I got upset and asked why. She said the Greenway technician stated that the low voltage wire had been cut due to someone pulling it. That is a complete lie. No one has touched that wire. How could he even know it was cut? The wire is completely covered under drywall in our basement. The rep said they have to make their decision based on what the technician says. I got very upset and asked to speak to a supervisor.

do not have a repair needed in the first 30 days of your policy, you will not know what crooks you are dealing with and will not know to cancel the policy) She told me that they could send someone else out for a second opinion. After asking how long that would take, they stated it could be as long a 3 to 4 weeks!

I just want everyone to know that this company is a fraud! They have customer service reps that are trained to be very polite and make promises that are complete lies. They will not call you back. And they will ultimately deny your claim in the end due to some fine print reason.

I will not be renewing my policy, and I will send a formal complaint to the BBB.

PLEASE tell everyone you know NOT to get a policy from this company!

Another call to AHS and told they would contact a service co. to come out and hook up the stove. Service person came to my home after waiting 4 hours and he was unable to hook-up because there was no convertion kit. I told him that is what I had told AHS when I called them. Now on June 27, 2008 a month after the initial contact, I contacted AHS and told them again my frustration and was told thing like this happen. I'm now over 1 month without stove/oven. I would like to cook for my family. I have waited over 10 hours added together for sservice/transport people and I still do not have a working oven. I do have an 11 gap where my old oven was. What a disaster! I should have just bought a new oven and it would have been delivered to my home the next day from our local sears, and I wouldn't have this frustration.

As above, also my time involved in calls, waiting and frustration. My new kitchen looks really incomplete with an 11 gap where the other oven use to be. I work nights as a Hospice Nurse and having to deal with this on my sleeping time is even more frustrating.

We called Trane, the manufacturer of our heatpump and they said the part is a standard part--in stock--only 2 hours from here.... Who is Lying--don't know, probably both of them. By the way..DayStar is pushing to have a new internal unit put in by a different manufacturer. Why would we want a low end model when we have a high end model...just because it is new?

I have no a/c in my house. I live in Texas and it is June/July. My husband and I are off during the summer with the kids (school teachers). My son is a severe asthmatic and we have our windows open --yes, we live in the middle of nowhere and dust and pollen and spores just pore in the windows. His medication is expensive and we have had to increase it. He is beginning to sneeze and have a runny nose- an indicator of a downhill turn... I guess they won't pay for a visit to the pulmonologist will they...

We have a house to sell in another town. Since we have been told...next day..next day...next day..next day...next day..next day...we have not been able to go get it ready to sell (paint, clean, list, etc...) nor have we been able to finish moving. Unpacking is a nightmare IT IS TOO HOT! If we go somewhere else to stay, we would have to move all of our livestock too. They have to be fed and watered daily. We are at the end of our rope and all daystar can do is point the finger at AHS and they point the finger at Day Star.

I then called from my cell phone and spoke to Jennifer who immediately transferred me to LaTanya a supervisor. By then, I was so irate that my husband told me not to renew my contract. Working in customer service for over twenty-five years, I know that Sam? service is not acceptable. A customer service rep are the ones that win or lose a customer. I have always recommended American Home Shield to my friends but after this encounter, I will not. This experience has left a very bad impression and leads me to think that the company has no respect for its customers.

That Saturday, 6/7 the on call tech came out and said that it was a certain part and that they needed to find that part, replace it, and the a/c would work fine. Well he cut that part out of our a/c and then could not find the part anywhere. He put the request in to AHS to find the part. They were not successful after a week of looking, so now they have decided to replace the unit outside and the air handler in the attic.

We have been waiting for both of these since last week to come in. We have called AHS and the A/c company everyday except for on the weekends to see when they expect the parts to be in or what is next. Should I have to be the one calling them? I think they should call us w/ updates. Their contract states that they guarantee satisfaction. What a laugh!!

My HVAC unit is original to the house, which is 23 years old. We started having problems with it about 2 years ago, with components failing and being replaced by AHS contract companies. In fact, the companies they send out appear to be competent and friendly, but each service order takes a week or more to get someone to diagnose the problem, get AHS to verify the work order, then get parts ordered and get the technician back out to do the repair. The technician blames AHS, and AHS puts the blame back on the contractors, all the while quoting their service agreement and the associated fine print contained therein.

They alternate between two service companies who are unaware of the other's previous repairs, so each service technician is unaware that another company has replaced the compressor or other components and assumes it is the first event. AHS claims that if the technician determines that the whole system is in need of replacement, he or she may suggest it, but how would they know if I didn't tell them that the same part has been replaced within the last 6 months?

Thus far, my heat pump and associated components have failed over 7 times in 24 months and each time it is the same hassle. When I called AHS, I get a customer support operator who does her best to run interference between me and any supervisors, before begrudgingly sending my call elsewhere. We have been promised call-backs and received none, and on several occasions been treated as though we were making a bigger deal out of not having heat or cooling during the hottest or coldest possible months. I'm fed up, frankly. Anyone up for a class-action lawsuit?

Now, I am having electrical problems and the wiring/breakers are acting up because of the age of the home. So I went for 3 days with no A/C in 107 heat because half the house had no power. Again, it was a non-top battle with them - they were going to send a Vegas contractor out who wasn't going to come to Pahrump until they had more than one job. I was going to have to wait again at least a week with no power or A/C. It took from Tuesday to Friday for me to finally get them to ok a local contractor. Now they also won't fix the source of the problem, just a temp fix AND I had to pay the contractor for all of it up front and wait for reimbursement.

As soon as I get my check back, I'm canceling the policy and going with another company. Every technician I have ever worked with has terrible things to say about AHS. This time, the tech argued with AHS because they kept twisting his words.

The heat, the stress of all of this takes a toil on my health. Also, since this is underlying electrical issue that they refuse to fix, I am concerned that it will cause a fire. Then there is the time away from work - I work form home, but I don't get ANY work done when I have to be on the phone with these people for hours.

Then on Friday 6/13/08 I waited to hear from AIRE- Serv or AHS. NO Call. I then called Aire Serv at 10:00AM and asked them if they had any news for me, the lady that answered the phone told me that they won't know anything till after 10:30AM. So I wait again. Finally at 12:30 I call AHS and the customer service representative that answered the phone told me that the technician from Aire Serv has not sent them the report and therefore they cannot give me any decision. At that time I informed them that this is an AC issue, I have been without AC since Monday. She told me that this is the only company that they deal with and that maybe the tech is very busy. She then put me on hold and came back saying, we just received the report and the technician has diagnosed the problem being power surge, they do not pay for this repair. I was also told that if I did not agree with the report I could request a second opinion.

At this time I mentioned to them that this is already Friday afternoon, and when was the other company going to come. And then I have to wait another week. The weather forecast is hot and humid for the next few days. She said that there is nothing they can do, since the problem arose from a power surge. After I hung up with them I called a local heating and air conditioning company at 1 PM. They told me that a technician will be at our house between 2-4PM. At 4PM the technician arrived and I explained to him about the breaker tripping. After his inspection he told me he found a loose wire from the blower motor making contact with the cabinet. The Blower motor shorted internally causing breaker to trip. He also said that if this had been due to a power surge the breaker would not trip everytime.

It cost me $698.00 to get my AC working. I guess AHS just want to collect the dues but do not want to pay for repairs. I am not renewing my contract with them. They also increased my dues to $41.57 per month from $39.00. I am going to put this money in my bank and save it for repairs.

This is the same basic thing they did to me. My unit is 15 years old. The Compressor on the Heat Pump locked causing a feedback to the Breaker Box burning it and then the furnace too. The tech came out and said it was caused by a lightening strike !! It caused a power surge and AHS said they would not cover it. No storms or lightening in over a week here. The truth is, the unit is 15 years old and locked up, burning the board and Furnace unit. Nothing else was burned. All the Dryer, Washing Machine etc works !!!

I was encouraged by my Mortgage Company, Wells Fargo, to purchase this.

When I read the Website on AHS, I found nowhere on this internet site where it has their Fine Print Polocies. I did not receive this until after I had purchased it. The A/C man made sure to point out section 6 of AHS. the part about not covering a Power Surge or as they call it, lightning strike on a clear week. Funny how it only affected the A/C unit. No burn marks on the house or Heat Pump outside. Sitting on a plastic pan.

On Friday, when Circle J still couldn't find the paperwork, I called AMS and requested a new company. I was told, in essence that I need to put up with the crummy service - they will not replace the company. I left a message for Circle J's scheduler, the supervisor, and the owner of the company. I left another message for AMS for a manager to call me. It is now Monday, June 16th at 9:40pm, and it is 91.9 degress INSIDE my house. This does not qualify as an emergency, I am told. I have not spoken to anyone from Circle J since last Friday when I left the messages, and AMS tells me that they will still not give me a new company to do the work.

This is the most incredible and ridiculous situation that could ever occur! If I DID NOT have this warranty, my home would be cool and comfortable right now because I can certainly find an AC quy in the DFW metroplex that would like some additional work! Because I have a warranty and would like to claim on the dollars I have paid into it, I am getting no service at all. If you have an attorney that would lilke to handle this, I would LOVE to speak with him/her!

Unlivable house, with no phone calls, satisfaction, or any promise of this ever being taken care of.

No one called and I was missing work. I called the boss and they said the would come out on Tuesday 4/22. The same technician was again late but finally finished the job and still had no receipt. Now I keep getting bills from AHS because this company is trying to get another $55 because they came twice, not my fault that they don't carry the correct tools. I have been called AHS for 2 months to get this taken care of. 1st Texas Plumbing won't return AHS' phone calls, but AHS keeps billing me. They won't allow me to email the a copy of the front and back of the check, this is 2008 and I can't email them.

I have asked for a manager to call me back because the AHS reps aren't taking care of anything. No manager has called even though they say one will call within 48 hours, it has been 5 days. I have wasted a lot of time trying to straighten this out but AHS seems unwilling to listen to me or take care of this, but they have no problem with sending me bills that I will not pay!

Time and energy wasted calling them and nothing being done. They keep billing me for the second service fee that this company is not due.

AC co. showed up once all was clear, and fixed a relatively minor issue. I only pd the $55 as I was supposed to, and it was over quickly. Question is: WHY DID I HAVE TO BATTLE FOR OVER A WEEK TO GET THIS DONE?

AHS said they would not cover the coil that it was considered normal wear and tear which it is not. The service man said it needed to be done and I agreed. So by saying this I am going to be out $625.00 and this was the sole reason of getting a warranty to protect me from something being broke. Well guess what! The coils are totally smashed and cannot even be combed out. So I am another disappointed homeowner and so is my Realtor that will never use AHS again due to just using common sense and repair something that is unfixable like the coils.

My compressor will burn up since AHS is not conserding the coils as something that should be covered. This is costing me $625.00 due to someone not using common sense to repair something that is broke just like the 2 leaks. Plain and Simple. That is alot of money to me when I bought something to cover me in case something like this happened. I just left a home that was destroyed by a Tornado and wanted to be protected but I am not.

This year, I saved up for the $500.00 and contacted AHS for my A/C. Another techniciam showed up and 3 days after, I called AHS and this time, AHS denied all repairs stating that the A/C was not properly installed. I had two inspectors check the house, before I bought the house and a 2d time when I had my house refinanced, none of the inspectors told me anything about my A/C conditions. I've been with AHS for several years and they have never sent me an inspcetor to make sure that everything in my house was OK, to their standards, but insured me very quickly...I have contacted BBB who have contacted AHS. The A/C company AHS sent to my house is subzero A/C co. subzero never answered my questions and have an unsatisfaction rating from BBB for not answering to complaints or to BBB.

AHS sent me a $741.83 check to solve the problem and I have returned it today by mail. The case is still wide open for me. It has been 100 degrees lately and my familly are staying with relatives because of the heat! My A/C unit is over 10 years old, it's OLD and it came with the house when my house was built...

The A/C unit in my house was leaking, damaging my wooden floor, my wife had to move out because of the heat!

We put in the service request on their website that night. According to their policy the service company is supposed to call you with in four hours. We did not receive any call from Aire-Serv the local company that they use that morning. My husband then called them at 3PM and we were told that the technician will be there at 11:00 AM. on Thursday 6/12/08. We are in Kansas and the weather was hot and humid and I was sick from the allergies. The technician arrived at the scheduled time, and checked out the furnace and told me that the motor and the control board had shorted out due to the power surge. He informed me that he had to send the report to AHS for the repair to be authorized. It was really hot and humid that day and I asked him as to why he could not call them now and get an approval. He said he is required to send in the report and someone would contact me in the morning and let me know of AHS's decision. He collected his $55.00 service fee and left. Then on Friday 6/13/08 I waited to hear from AIRE- Serv or AHS. NO Call. I then called Aire Serv at 10:00AM and asked them if they had any news for me, the lady that answered the phone told me that they won't know anything till after 10:30AM.

So I wait again. Finally at 12:30 I call AHS and the customer service representative that answered the phone told me that the technician from Aire Serv has not sent them the report and therefore they cannot give me any decision. At that time I informed them that this is an AC issue, I have been without AC since Monday. She told me that this is the only company that they deal with and that maybe the tech is very busy. She then put me on hold and came back saying, we just received the report and the technician has diagnosed the problem being power surge, they do not pay for this repair. I was also told that if I did not agree with the report I could request a second opinion. At this time I mentioned to them that this is already Friday afternoon, and when was the other company going to come.

And then I have to wait another week. The weather forecast is hot and humid for the next few days. She said that there is nothing they can do, since the problem arose from a power surge. After I hung up with them I called a local heating and air conditioning company at 1 PM. They told me that a technician will be at our house between 2-4PM. At 4PM the technician arrived and I explained to him about the breaker tripping. After his inspection he told me he found a loose wire from the blower motor making contact with the cabinet. The Blower motor shorted internally causing breaker to trip. He also said that if this had been due to a power surge the breaker would not trip everytime. It cost me $698.00 to get my AC working. I guess AHS just want to collect the dues but do not want to pay for repairs. I am not renewing my contract with them. They also increased my dues to $41.57 per month from $39.00. I am going to put this money in my bank and save it for repairs.

We put in the service request on their website that night. According to their policy the service company is supposed to call you with in four hours. We did not receive any call from Aire-Serv the local company that they use that morning. My husband then called them at 3PM and we were told that the technician will be there at 11:00 AM. on Thursday 6/12/08. We are in Kansas and the weather was hot and humid and I was sick from the allergies. The technician arrived at the scheduled time, and checked out the furnace and told me that the motor and the control board had shorted out due to the power surge. He informed me that he had to send the report to AHS for the repair to be authorized. It was really hot and humid that day and I asked him as to why he could not call them now and get an approval. He said he is required to send in the report and someone would contact me in the morning and let me know of AHS's decision. He collected his $55.00 service fee and left.

Then on Friday 6/13/08 I waited to hear from AIRE- Serv or AHS. NO Call. I then called Aire Serv at 10:00AM and asked them if they had any news for me, the lady that answered the phone told me that they won't know anything till after 10:30AM. So I wait again. Finally at 12:30 I call AHS and the customer service representative that answered the phone told me that the technician from Aire Serv has not sent them the report and therefore they cannot give me any decision. At that time I informed them that this is an AC issue, I have been without AC since Monday. She told me that this is the only company that they deal with and that maybe the tech is very busy. She then put me on hold and came back saying, we just received the report and the technician has diagnosed the problem being power surge, they do not pay for this repair. I was also told that if I did not agree with the report I could request a second opinion.

At this time I mentioned to them that this is already Friday afternoon, and when was the other company going to come. And then I have to wait another week. The weather forecast is hot and humid for the next few days. She said that there is nothing they can do, since the problem arose from a power surge. After I hung up with them I called a local heating and air conditioning company at 1 PM. They told me that a technician will be at our house between 2-4PM. At 4PM the technician arrived and I explained to him about the breaker tripping. After his inspection he told me he found a loose wire from the blower motor making contact with the cabinet. The Blower motor shorted internally causing breaker to trip. He also said that if this had been due to a power surge the breaker would not trip everytime.

It cost me $698.00 to get my AC working. I guess AHS just want to collect the dues but do not want to pay for repairs. I am not renewing my contract with them. They also increased my dues to $41.57 per month from $39.00. I am going to put this money in my bank and save it for repairs.

We used them for three items in our house. It wasn't worth the continual hassle and I had to do a lot of the work to avoid the additional costs. That is the only way that you can hope to break even... do the hidden cost work yourself and get them to simply provide the replacement part(s). The 'service visits' are another scam and if your first 'contractor' screws up, you will get to argue with them about paying another service call to get a better contractor. Do not EVER buy one of these policies from American Home Shield.

And while I'm at it, [I think] the companies below are AHS partners (this info is readily available on the Internet - I'm not giving anyway any secrets), so I'll be steering clear of them! TruGreen TruGreen LandCare Terminix American Home Shield InStar Services Group ServiceMaster Clean Merry Maids Furniture Medic AmeriSpec ServiceMaster Family of Brands

That was 5 days ago. No one has ever called me saying they were trying to locate a part. I have called them every day since monday and the answer I get is that they are still trying to locate the part and that it takes 3-5 days. Meanwhile, it is over 90 degrees in my house. My family and I cannot sleep in our beds. My wife is also 8 months pregnant. It is Thursday June 12 and I still have no AC.

Currently unaware of any physical damage done to furniture due to heat. Downstairs AC unit has been running nonstop due to upstairs unit not functioning.

Even though we have a receipt from a company that cleaned it still denied. FYI anyone who has purchase Home Warranty INSURANCE can and SHOULD go to the stat einsurance commisioner and file a formal complaint

1 year child may be hurt w 100 + degrees temp - oover $500 in repairs

I called and reported this problem to American Home Shield explaining that my house is 93 degrees inside and that I have jeliousy rollout windows so I can't even buy a window unit even if money aloud. I have two children ages 11 and 8. My oldest daughter has asthma and my youngest daughter has a rare respitory disease known as RRP Virus (which is a life threatening disease of the respiratory tract. The disease is caused by the Human Papillomavirus, also known as HPV. The virus causes tumor-like lesions to grow on the larynx and, in some cases, in the trachea and lungs. These growths can cause suffocation and death especially in this extreme heat wave (code red).

I reported that my unit was not working. American Home Shield sent a contracted company out to repair the unit. The service guy was here for about 3 hours and could not get the unit to work. He then said to me, he has another call that is an emergency because a computer lab has lost air supply. He then walked off and said he will send his boss to exam the unit. The owner of the Air Conditioner company came out around 9:15 pm and said that the unit was around 20 to 30 years old and the part would be almost impossiable to find.

I have been trying to move American Home Shield to get working on replacing this unit and they keep telling me that I can't speak to any employee that is in higher command and that they are still searching for this part. What is it going to take? My daughter to hyperventalate? My other daughters lungs to lock up? I have two dogs, a guniea pig and two gerbils, all which are suffering of extreme heat exhaustion.

On Friday, I called AHS and KC AC. It has been 100 degrees for the last 4 days and I have not heard from AHS nor KC AC. It has been more than a week and AHS has made no follow-up calls to even when asked on Friday to speak to supervisor.

I have had to purchase 2 window air conditioners and 2 fans, I have lost three afternoons of work, and have had to send my dogs to my daughter's house as my house is 90 degrees during the day.

My husband told them he believes the company is a hussle. He said anyone can come in and say things are wrong. Therefore, we are going to have to pay for the AC replacement. I think I am going to cancel this service.

Therefore, we do not have air at this time, and it is very hot here in Georgia. I guess we are going to have to find the $ to pay for the repair ourselves.

Additionally I stated I was willing to pay the difference between AHS firms buying power? and mine. I volunteered to give FedEx account numbers to expedite freight. Pay overtime if needed All to no avail. I told the AHS supervisor late yesterday afternoon (Wed 6/04) in addition to an email I sent - that if I had not heard from someone about this by noon today CST I was contacting corporate. I did. AHS is owned by Service Master. CEO is Pat Spainhour. I make promises, not empty threats.

Being without AC in Victoria, Texas with heat indices near or exceeding 100 for over a week is absurd to say the least. Two neighbors both realtors, one being the one that recommended AHS are both aware of this situation. At this time neither myself, nor anyone else I know can in good-faith recommend AHS. That is sad, because since 2002 when I first bought my policy I have educated numerous folks AHS and the benefits it provides. No more.

Feeling poorly. Using breathing equipment daily.

Since I am a severe asthmatic with a histamine allergy and on medications, I cannot tolerate heat.
I explained, to numerous people, that this repair was a medical necessity.
I also volunteered to fax doctor reports as proof.

Additionally:
1. I stated I was willing to pay the difference between AHS firms buying power? and mine.
2. I volunteered to give FedEx account numbers to expedite freight.

3. Pay overtime if needed

All to no avail.

Being without AC in Victoria, Texas with heat indices near or exceeding 100 for over a week is absurd to say the least.
Two neighbors both realtors, one being the one that recommended AHS are both aware of this situation.
At this time neither myself, nor anyone else I know can in good-faith recommend AHS.

That is sad, because since 2002 when I first bought my policy I have educated numerous folks AHS and the benefits it provides. No more.

Being without AC in Victoria, Texas with heat indices near or exceeding 100 for over a week is absurd to say the least.

I start thinking about it a figure out that if the guy comes on Friday between 3 - 5pm if he needs a part and doesn't have it on his truck he is going to say 'Guess it will be Monday folks'. Or I bet if we pay him the overtime he will magically find the part that night nad return the next morning Saturday and fix it for the over time fee. So my wife contacts the home warranty fools and tells them this and they repeat that it's not life threating and that we are out of luck.

I know for a fact we have about 60 AC repair companies in the Birmingham area and for these fools to tell me that this one company is the only one that can do the work is an insult to me and my family.

I contacted AHS on 04/10/08 at 11:08AM and they assigned a vendor (ARS Rescue Rooter) and I was contacted by ARS Rescue Rooter within an hour and told they would have a technician come out between 1:00PM and 6:00PM the same day. The technician arrived at 2:15PM and I took him to our crawlspace to surmise the problem. Before even making it to the water heater he shook his head and blurted out code violations (apparently the ARS Rescue Rooter illicit M.O.). To my surprise because I had just purchased the home 2 years prior and we had the crawlspace area thoroughly inspected. He made a call to AHS for approval and I waited to hear about coverage information.

I was contacted by AHS within about 30 minutes, approximately 2:55PM. The AHS Rep. told me that they would cover the water heater because the problem was due to normal wear but he said that he was informed by the vendor that there were code issues in relation to the water heater that would cost an additional $900.00 out of pocket. I spoke with the technician and he stated that he could not perform ANY work without doing ALL the work due to County laws and ARS Rescue Rooter policy. I then asked the technician to provide me with a written copy of the estimate, to my shock he refused and stormed off (right across our new sod, as a mention to his mindset in regard to respect for clientele).

In truth there were no code violations as confirmed by an authentic professional and an inspector. The ONLY additional work possibly considered necessary, not under warranty by AHS, was the compression tank and that is only required if we upgrade the tank we currently had, not simply replace with a comparable item. By the way, the expansion tank is a $20.00 item retail if we had of requested a new one to be installed, and at no time did we request to have ARS to remove our old unit.

I contacted AHS to inform them of the misconduct, attempted extortion and exploitation of a client in a vulnerable situation. I was informed by AHS that I could opt for the Cash Out Option but I would have to wait. To add insult to injury AHS finally offered me a Cash Out offer of $165.00 to cover the cost of the water heater and the labor to repair it. I have since verified with the County and a legitimate plumber that the alleged code violation pointed out by the technician were in fact erroneous and I have had to have the problem repaired on my own at a total cost of $379.44 just for the water heater with labor, and this was at a substantially discounted price from a well known service provider. The lack of cooperation in resolving our issue from AHS is in direct violation of our agreement, resulting in our home having no hot water for four days.

Bottom line, I have been in no way compensated for the four days we were forced to live with cold water only in our home due directly to negligence on the part of American Home Shield. Had I realized that we would be unable to count on American Home Shield I would have had a new water heater installed the same day as the problem occurred. I know several honest plumbing contractors due to my daily field activities. After I filed a complaint with the Better Business Bureau AHS did send another check for an additional $150.00.

To sum up, service was never provided nor was adequate compensation; which is in direction violation of our agreement. This act by AHS and failure to react responsibly when required nullifies any and all agreements that may have been in effect prior to the morning of 04/10/08 leaving a full amount still due of $312.00.

I have paid $180.00 out of pocket for the product.

AHS would not cover it (of course, the only statement I have is the amount they were charging AHS). I then called another company. For right under $500, they repaired the furnace. They replaced the heat element, sequencer, and a couple of other things. Granted this is an old furnace, but it was then running great. I turned the a/c on June 1 to enjoy lots of warm air.

I called AHS this morning, and the person I spoke with said that since I did not have the furnace fixed the way the guy said it had to be fixed (all of the items he apparently listed even though he wouldn't even touch the furnace), they would also not repair the a/c. I am now waiting to once again pay out of pocket to have my a/c fixed. What kind of shady company is this?

And the best part? When I called my real estate agent in January to complain, he told me that he probably shouldn't have told me to buy the warranty...it's a shady company that does anything it can to get out of paying to do the work.

The folks that one must deal with on their 800 numbers are not knowledgeable, nor are they helpful. They are obviously taught to say no and just get rid of you. Personally, I've had enough and am not going to tolerate their latest contracual breach.

Here are the circumstances of their latest denial: Our Kitchenaid refrigerator stopped cooling. We had a short window to deal with the fix, which would have helped save our considerable foodstocks. A repairman was dispatched. He spent less than 5 minutes on the premises before determining that it was our fault that the refrigerator had failed. He indicated the coils were dirty and therefore we were negligent.

He told me that American Home Shield had instructed them to walk away from any refrigerator repair where there was any sort of dirt on the coils. American Home Shield obviously intimidates their service contractors because our guy indicated that they could get stuck with the repair themselves if they don't do exactly what they are told. In our opinion, a terrible breach of fiduciary duty.

By the way, every refrigerator on the planet has dust build up on the coils and I actually clean the 5% of the coil in our unit periodically that is accessible by the laymen. Otherwise, they cannot be cleaned.

When the summer started I called to change my plan and they said I could not change my plan until expiration. I asked to be contacted with a supervisor who told me the same thing. I explained that is not what I was told on the phone and asked if she had a recording of the conversation and she said they do not keep recordings and sorry.

Now I would have to cancel the policy because it is not what I realy need. I could have made the decision from the begining about what plan to pick if the information would have been correct.

AHS refused to give us the name of another company to help us. They apparently have a 48 hour rule, and companies can make you wait until they can get to you. Even if it takes a week. AHS locks you in to working with one company. It does not seem logical to me to not be able to have a problem like ours fixed within 24 hours. AHS has very bad customer service, in my opinion.

>$165 total costs of service calls >Possible water damage to my neighbor's home (Condensation from my air conditioner was dangerously close to leaking on the person below me - could total in the thousands of $$) >$275 AC repair fee which should have been covered by plan

In 2003 our hot water heater broke and the house was full of natural gas fumes AFTER THE FLOOD. We called American Home Shield for service and they sent a plumber and authorized him to install a 20 GALLON TANK in a 3 bedroom 2 bath home for a family of 4. They were quibbling with him over a fee of $10. The plumber said he couldn't finish the job for what they were going to pay him and he was going to leave.

My husband asked for the plumbers cell phone and told American Home Shield that he was going to take his family, our pets and he was going to notify the neighbors that this house was going to blow. We were going to a motel, now. He told American Home Shield they could figure it all out with State Farm insurance AFTER the explosion as to who was at fault. We heard the plumbers phone ring as he was running to his truck. AHS authorized him to do the job right.

In 2004 AHS finally replaced the old AC after years of fighting. To us it was a new unit. We dumped AHS last year. Our new AC failed last week and our new AC, installed in 2004 by AHS was built in 1998. I wondered, at the time, why it didn't come in a box and am wondering now if it wasn't a stolen unit. The a-coil AHS had installed didn't match our system nor did they clean out any of the lines they should have. None of the work they authorized was done according to code. Now, $5000 later we have the new system they should have paid for. Are we angry, no. We are livid. We paid for NOTHING for 7 years and they were happy to take our money.

Economic damages: We just paid $4500 for a new AC and furnace that AHS should have replaced while we were under their coverage. They did not do their work according to code and, truthfully, our house could have burned SEVERAL times because of this. Even the people who put our new system in last week say AHS forces contractors to do shoddy work. I want ALL of the money I have paid over the years to these people back.

Three days after I moved into the home, sure enough the water heater started to leak. I called AHS and they sent out another plumber. I presented the contractor with everything I knew about this water heater and that Drain Masters had been out to this address about the same problem. The young man called the authorization department and relayed all the information. Then I was told that because of the identification of the possible failure on the home inspection this was a pre-existing condition and was not covered. BUT! For $750, AHS would replace the water heater for me.

I just said no thank you because this wasn't the first water heater I ever changed in my life. The young plumber asked for the $55 service fee and I said no. He asked me to sign the workorder and I said I was under no legal obiligation to sign the paper. That was then I presented my credentials as a senior mechanical designer and commissioning specialist. I asked the gentleman from the authorization department if they got bonuses for the most claims not fulfilled.

I believe this division of Service Master is setup to defraud consumers especially young and elderly home owners. I tried reaching the authorization department to protest the decision but when I called I was told no one was in. I asked for a supervisor and they would not take my call.

So we called AHS again and tell them we would like someone with better customer service. They assign Quantum Air. They called within the prescribed 24 hours and made an appointment for Friday between 2 and 5. Did I mention this is in San Antonio, Texas at the END OF MAY? The technician from Quantum shows up just before 5pm. Yes, he used the old, it's not covered due to lack of maintenance then he went up into the attic because the ductwork was also on the work order. He said, Yes, there's a tear in the ductwork. It's 5 o'clock. I've got lots of places to go so we'll call you next Tuesday to MAKE another appointment. We have clocks in the house. We don't need someone to charge $55.00 to give us the time and tell us there is a problem with the ductwork. We called it in. We KNEW there was a problem. I wish I had seen this forum before I signed up. Beware!

The technician wants $500 to CLEAN the a/c. We're looking elsewhere and burning up in the meantime.

The duct is in crawl space and toy can hardly sit. The American home sheild claims that this is the opinion of two technicians and wont cover it. I agree with the paeople that this company is not for us and I am going to file complaints with Dept Of Insurance in California and may file A complaints in Small claims court to recover my costs to replace the ducts.

First I was lied to when they said someone wold be here NOW and secondly when I called back, the 'lady' I spoke to seemed to be high on something as she just didn't get the importance of getting someone out here to fix this problem. I have to sit here and wait fro a phone call to schedule the repair - and God only knows when someone will come out and fix the problem for us. Too bad they don't cover the carpeting which I'll be lucky to save but will most likely have to replace. I am totally upset with AHS.

Carpeting is ruined. Water is seeping under it and it's a mess.

I called AHS again, and they sent out a second company. The day before Mike arrived, I crawled under the house myself and cleaned off the corrosion with a wire brush. I then has some nice leaks, one of which I had to seal with a clamp. When the second company arrived, of course they found leaks, and more areas of corrosion. They also found severe corrosion on our water heater connections, which had been improperly installed by a previous AHS contractor 10-15 years earlier. Mike fought with AHS to get us a new water heater and replacement of a lot of the worst of the corroded pipe under our house.

From this experience, I learned how AHS works with its contractors. The work done on our house would have cost me about $1600. The contractor was paid $55 plus $208 for the work AND materials. The water heater alone cost him ~$350. So that company lost a lot of money on this call, but was honest enough to do the job anyway. And Mike essentially worked for nothing on the call, since the workers get a cut of the profit on each call. The first company knew they would lose money, so they lied to get out of doing the job. AHS has has a great scam with their home warranty coverage. Service companies don't want to get stuck with low contract fees for these big jobs, and so do anything to get out of them. This means that coverage is often denied because the contractor has lied to AHS, to minimize or deny the problem or its cause. Dealing with AHS is extremely aggravating, not only because of them, but because they hire the dregs of the industry. Only the dregs are willing to take the pittance that AHS pays them. So we end up with incompetent or inexperienced workers most of the time.

Why did they send you if the fan isn't covered? I asked. Why was there even a category called 'fan' if they don't repair fans? He shrugged, took my check, and left me with no fan and no money to fix the fan.

I called AHS, explained what happened, and said I was cancelling my service. They said, Don't go. We'll refund you the $55 service fee if you won't go. I said, Ok. That was April 2nd. Each week thereafter I called, begging them to give me the $55 back they promised. First they said it was processing and that would take 30 days.

In March, when that ominous 30 day period was up, I called again. The customer service rep said, Um -- the man who serviced your fan hasn't closed the account yet. You can't get your money until he does. One week later, no money. I call again. Oh -- it looks like we never processed the check. Woops. I'll put in an order to get your refund started. I couldn't believe my ears. Started? I said. I'm going to have to go another 30 days without my money? Yes ma'am, they said. Sorry. But they weren't sorry. I'm still out my $55, not to mention what I've forked over to pay for AHS usually, and I still don't have a ceiling fan that works, and I live in Mississippi and it's HOT here.

But since this initial contact was made, we have had four(4) separate appointments that the technician has failed to show or call to reschedule. Every time WE had to call the company to find out what was going on. On three(3) of these occasions during conversations with AHS I have asked if alternative contractors were available. Each and every time I was given the same company to fulfill my request. My wife was home all Saturday morning 5/17 waiting for a tech. She called 3 different times to AHS and was told each time that Consolidated Mechanical had a tech in the area and would be getting hold of her ASAP. On the third call she asked to speak herself to the C.M. tech. and was FINALLY told that our a/c would probably not be fixed on Saturday, but he would STILL tell his tech to come by to see if he could do something (of course - no call/no show).

It is now 7:15 A.M. Sunday morning, May 18th, and my air conditioner is STILL not working. The temperature will be 105 today in the Phoenix area - I wonder how hot my house is going to be...

I took 2 half days and one full day off of work to be available for a scheduled technician to come fix my a.c. and only one of these half days did anyone show up. My wife went and purchased 2 fans yesterday to help alleviate some of the heat. (AHS said they would reimburse us up to $60 for fans) We (myself, my wife, and our son) have to make arrangements today to get OUT of our house (even though my wife has reports she needs to get done today for her job) as the heat is making us nauseous. Fans just blow the hot air around, and it is too uncomfortable to stay here. Frustrations are running high in my house - just like the temperatures.

Needless to say, we hired a different plumber to fix it for $900 the same day. The plumber we used that stated that the rejection reason sounded completely false to him and that the house had a water pressure regulator and that the water heater was 20 yrs old and had to be replace because of it's age. He said that most water heaters last only about 8-10 years. Afterwards I faxed a dispute claim with our plumber's diagnosis to the American Home Shield's Inspection Services. They called me back and asked a number of questions and said that they would refund me $500. When I asked why $500 and not the full $900, the AHS rep told me that that is how much it'd cost them to install a new water heater. Needless to say that I reminded them that if they had accepted the claim in the first place I wouldn't had had to pay the $900. But there was no reasoning with the American Homeshield rep. She told me that I should be happy to get the $500 and I said OK.

This conversation took place on 3/12/08 and AHS told me that it'd take up to a month to get my check via mail. After not receiving it by late April I call AHS back, and got kicked around from dept to dept, from one rep to another and findally AHS told me that the refund had not been closed out and that is why I hadn't gotten my check. Again multiple calls and transfers later, another AHS rep told me that the refund should be close out and I should get my check within 30 days. Still nothing in my mail box.

I just called them again on 5/15/08. American Home Shield, after typical multiple transfers again, I was told that the check hasn;t been sent out by their cash out dept yet, but that the rep will see if they can expedite it and if I don;t get it by 5/23/08, I should call them back. Here I am 2 fulls months later still hoping that they will send me the check. Maybe that's their startegy, relying on people getting frustrated and not having multiple hours to devote to calling AHS and following up. In addition to that I have had 6 plumbing problems rejected for bogus reasons and this company is terrible. I'd never recommend it and I'm not going to renew the contract. Watch out!

$900 plus a service fee of $60 for the rejection.

Three days go by so I called ARS to see what was going on and I was told by the receptionist that my claim to AHS was denied. Wondering why the technician never called I got in touch with AHS to find out why. You guessed it I was told I had not kept up the maintenance on that unit( common cop out ). After talking to a supervisor I was told the same thing.

Now fast forward a few months. Anyone who has gone through a s.c. summer can tell you it's like hell on earth. So I decided I can't wait on these uncompassionate losers,and had a unit installed to the tune of over $5000. While getting the estimate I was told ARS(American Residential Services)is owned by my friends at AHS. Now the unit being 20yrs old I gave them a chance to make it right( buy me out of my contract and I would split the cost of a new unit),they said they can't do that.

I've been on this earth a while and I know people can do basically what they want to, within reason. But after all that while I'm typing this I get a call from AHS wanting me to renew my contract,talk about a slap in the face!Needless to say That won,t happen. I urge everyone who reads this to spread the word, let's put these people out of business, new home buyers don't fall for the home warranty rip off.

mental anguish,loss of trust in insurance companies,time spent trying to get someone qualified to hear my case, days with no heat,when ARS got done the AC did'nt work either,and the $5000 for the new unit

How am I, the consumer supposed to know that my duct work was improperly installed. AHS didn't inspect if before offering to cover it, but they have accepted the yearly fees. The ducts used to work fine, now they don't, but since it's an improper installation, I'm on my own to fix it. This company is a class action lawsuit waiting to happen. Think The Rainmaker, only this is not about health coverage. My advice to homebuyers, STAY AWAY from this company.

$4000 plus paid in premiums, pain in the butt to get repair work done, always weeks involved to get parts for commonly available items. Contractors consistently identify needs for services not covered by AHS. I have an estimate from a reputable company of $3400 to replace the ductwork.

When I contacted the new company, they told me they could not send anyone out until Monday. (Note that afternoon temperatures are in the 90s.) I called AHS again which required another long wait. When I complained about being without A/C through the weekend, the AHS agent told me they only have two providers in my area. AHS HAS CONTRACTS WITH ONLY TWO A/C REPAIR COMPANIES FOR MY PART OF HOUSTON WITH SEVERAL HUNDRED THOUSAND RESIDENTS.

AHS changed my service order to the other company (the one I was originally told). The repairman came out at Noon. He said he would need to replace the fan belt and moter in my condenser unit. Then he told me he could not get the parts until next Wednesday at the earliest. A WEEK TO REPAIR MY A/C. Then he offered me an alternative ... he could replace my A/C condenser today for $4000. So I called other A/C repair companies myself. I found several that could come out today and replace the fan belt and moter for less than $500.

So here are my compaints: 1. I pay $500 anually for a warranty with AHS. But now I learn they only have contracts with two A/C service providers for an area with several hundred thosand residents and homes. 2. Using my AHS warranty, it will take a week to get my A/C repaired when afternoon temperatures are in the 90s. 3. I called around and found multiple A/C repair companies who could fix my A/C (fan belt and moter) same day for less than $500. 4. Was the repairman sent by AHS honest? He said it would take a week to make the repair (because he would have to order parts) if I used the AHS warranty. But he could repair my A/C today if I would purchase a new condenser unit from his company for $4000.

Well to make a long story short. From 02 to 08 there has not been anything that a service call to American Home Sheild was made for has been replace at the expense of AHS. I don't care if it is on their contract to replace with no cost to you they will have the service tech they send out write it up to where you have to incur all the cost to fix. They have not fixed anything with out me having to pay the cost to get it fixed. I personnally installed two garage doors at my house along with a friend of mine who is a carpenter and had the doors tested. One day the spring came loose and the door would come up half way and stop.

The lady renting the house called me and I told her to call AHS. The tech came out and did work on the doors that were not covered and wanted to charge $79.00 dollars. The first thing I asked the guy is what did you do for me to pay you. He named a list of stuff. I installed the doors in April of 07 no one lived in the house until Feb 08 so I could not understand what he had to do to the doors other than tighten the spring. I was told the doors needed regular maint. The wheels and brackets needed greasing and he went on and on. I told him there is no way this needed to be done because I personnally installed the doors myself.

I called AHS an was told he should not have done no work outside of what was contracted before calling AHS. I asked did he call before he did any work and was told no after they look at their logs. So I asked, well who authorized him to do the work? Would you believe I was told [they] did. After I finish blessing them I was told my wife did. I then informed them there is no a chance--my wife would not authorize anything without she and I discussing it. I was then told the tenant did. Me and the tenant got on a conference call with the company and it became my wife again.

We called AHS to complain and was told there is nothing they could do we need to work it out with the company. I took the time to write this to inform anyone that is looking for a company to insure the safety and upkeep of there home do to them having to be absent do not use this company. It is a rip off and there is nothing that could be done about it. Our government don't care because they are all about big business and the customers are the ones suffering. But for anyone that would like to band together and make a push to do something about this I would be the first to raise my hand. One person alone is not enough.

Well to make a long story short. From 02 to 08 there has not been anything that a service call to American Home Sheild was made for has been replace at the expense of AHS. I don't care if it is on their contract to replace with no cost to you they will have the service tech they send out write it up to where you have to incur all the cost to fix. They have not fixed anything with out me having to pay the cost to get it fixed. I personally installed two garage doors at my house along with a friend of mine who is a carpenter and had the doors tested. One day the spring came loose and the door would come up half way and stop. The lady renting the house called me and I told her to call AHS. The tech came out and did work on the doors that were not covered and wanted to charge $79.00 dollars.

The first thing I asked the guy is what did you do for me to pay you. He named a list of stuff. I installed the doors in April of 07 no one lived in the house until Feb 08 so I could not understand what he had to do to the doors other than tighten the spring. I was told the doors needed regular maint. The wheels and brackets needed greasing and he went on and on. I told him there is no way this needed to be done because I personnally installed the doors myself.

I called AHS an was told he should not have done no work outside of what was contracted before calling AHS. I asked did he call you before he did any work and was told no after they look at their logs. So I asked, well who authorized him to do the work? Would you believe I was told you did. After I finish blessing them I was told my wife did. I then informed them there is no a chance my wife would not authorize anything without she and I discussing it. I was then told the tenant did. Me and the tenant got on a conference call with the company and it became my wife again.

We called AHS to complain and was told there is nothing they could do we need to work it out with the company. I took the time to write this to inform anyone that is looking for a company to insure the safety and upkeep of there home do to them having to be absent do not use this company. It is a rip off and there is nothing that could be done about it. Our government don't care because they are all about big business and the customers are the ones suffering. But for anyone that would like to band together and make a push to do something about this I would be the first to raise my hand. One person alone is not enough.

The first company - Aardvard Appliance Repair - was as rude as possible. They are suppost to call to make an appointment. Well, he said, i am in the neighborhood, so i will be right over. I told him that my wife and I were at work, but he was insistant trhat he come now - to make it easy on us. I tried to schedual an appt, and he got nasty. SO, I canned AHS, and had them remove this person from the call.

The next company, ISC Appliance, did make the appointment, and they informed me they were sending their best tech - someone who basically serviced nothing but Maytag. He came, and after 5 minutes of looking at it, informed my wife that he was not capable of fixing it, it was 'too technical' for him. He collected his fee, and left.

So, now I call AHS, and make another appointment. They call Sears, and schedual someone to come out. He comes, and tells me that because someone had already looked at it, he would not service the machine. Now I am stuck with AHS telling me they are waiting for Sears to give them the diagnosis, Sears telling me they cannot give a diagnosis, because thel will not look at the machine, and AHS Customer Service basically temming me that it is too bad, i jsut ahve to rearrange my li9ve to accomodate them. They informed me that i will have to take a day off of work to have ISC come and pit the lid bacl on the machine, then another day off to have someone come and perform a diagnosis to determine what is wrong - then ANOTHER day to have someone come and try to repair it. For all of the work I am losing, I could ahve BOUGHT a new machine.

These people seem to ahve no concern with actually honoring what they are selling you. Pay your premiums, pay the service fee, and hope you get what you pay for.

We're out $2600.00 - had no AC for 48 hours in Florida where the temp was 93 and my husband is disabled and going through radiation

All I could say is why bother to get a home warranty if they won't cover items-I consider this to be a health hazard if they water is coming out brown due to rust on the inside. I will not be renewing my contract because AHS does not like to fix anything worth fixing.

$690 to buy and install new water tank.

It is now May 3, 2008 and I have yet to receive a call from anyone to come out to repair the dishwasher. I have called them on a weekly basis, each time the customer service representative promises that someone will call me the next day to schedule the repair. I finally cancelled my contract. AMERICAN HOME SHIELD IS A WASTE OF MONEY.

I have paid for the contract from December 2007 to May 2008 and I paid for the service call.

I contacted a real repair company on my own upon the denial. They stated I had some restriction in my lines. Vacumed and blew the lines out. Put 3 lbs of freon in. Works fine now. Cost me $210.00. The AHS tech did not cash the $55.00 check in time. I got to stop payment. Can anyone say Class Action?

When the plumbers arrived, they immediately collected their $55 service fee, then they informed me that they would not be able to do repairs or replacement because I had moved the appliance from its original spot. They informed me that AHS had denied the claim because they could not verify that the appliance had broken spontaneously. I could have, they insisted, broken the appliance myself when I moved or tried to repair it. I pointed out that my home had been flooded and that I would have no reason to move the water heater unless it was already broken.

AHS never paid on the claim. I was forced to purchase and install a heater on my own. AHS is a RIP OFF. I highly recommend consumers to AVOID AHS,

I still decided to pay for them again the second year of owning the house and I called them to fix my washing machine. The concluded that something must have come off my clothing....like a piece of string...and wrapped itself around the pump or caused a malfunction in the pump. They sat there and told me in my face that if the pump was broken they would fix or replace it. But since it will still work ( all it needs is repair) they will not touch it. They told me i would have to pay the contractor myself to repair it....costing hundreds of dollars. A complete waste of 800$ in the last two years. They will find any excuse not to service you once they suck you in. STAY AWAY~~!!!!!!

In the meantime, I was forced to shut the water down at the street to prevent further flooding. When I tried to shut the water down at the tank itself, the spigot wouldn't work because of corrosion. There was no way to shut down the water at the tank. I was then forced to cut the intake flow pipe and seal it off with a new spigot so that I could turn on the water to the house so that we could at least have running water until the heater was repaired or replaced.

When J & K Plumbing arrived and saw that I had moved the water heater from the closet to get to the spigot, they phone in to AHS who promptly refused to honor the claim because I had tampered with the appliance before the technician could make his asessment. American Home Shield is a RIP OFF. BUYER BEWARE. Needless to say, we cancelled our policy with this company.

We had to purchase and install our own water heater. AHS never paid a penny towwards this expense. If we had honored their policy to not touch the appliance, we would have either had to go several days without water, or incur further damage to our home.

We are seniors and depend on the system working properly and cannot afford to pay the thousands they are asking to put a completely new unit in. The heat and air conditioner are connected and can't bare to go through a summer without this necessity. Any help on your part will be sincerely appreciated. Thank you in advance.

According to American Home Shield, they have not as yet 27 April 12:30 p.m. received this call. In the mean time, we have called repeatedly to both Mr. Grimes and American Home Shield to no avail. We have had this service for over 10 years and I like so many other pay $56.00 per month for this service. When I asked American Home Shield why they would send someone from so far out, I was told they can send anyone they wish. Here is the main problem> We have been without Air Conditioning in our home since Thursday 24 April. It is now 3 days later and nothing!

My son and I both have bronchicial asthma for which we need the air to breathe. Who will pay for emergency room service for either of us if we need it because of the lack of interest from the companies involved? Why in the world would any home warranty company send out people who do not work past 5:00 on Friday and not return til 8:30 Monday a.m.? Now that I have not gotten the service and they have failed to call back into American Home Shield I do not know what my alternative should be. I have to wait for authorization from this Air Conditioning company but I sure don't want their service. If I go ouside the network of American Home Shield I will loose any compensation they deem applicable. These are two very sorry companies as far as I am concerned.

While we had the insurance we had many things over the years that could not be fixed either because they do not make the part or it was unfixable. Upon that we had gotten a new garage door opener which would of cost us over 500.00. We had gotten a new washer machine, a new dishwasher and also a new central air. I moved and was going to get AHS now I don't think I will.

now i have to go pay $400 to have it replaced. Insurance is useless.

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Not only am I out the cost of replacing the pump which I thought was covered I am still on the hook for the service charge. What a racket!

The office then left a message on my voicemail stating that the unit was in disrepair due to my neglect and that it would not be covered. I would say my customer experience has not been stellar. I believe Fidalgo was unprofessional and he represents the company. When I requested another company for a second opinion, did not have one and couldnt provide one. In the future I would recommend that when they refuse to cover a unit under service warranty, deliver the message by speaking directly with the customer, not leaving a voicemail message. I spoke with disputes/customer service division the next business day and was told to have another insured company come and review the furnace situation, which I immediately did.

I called Frasair Company who is well known in my area and had installed this unit 16 years ago in my new home. They stated that the motor burned out due to normal use and age. They cannot diagnosis a motor failure without removing the motor. I have enclosed the bill for review and expect to be reimbursed for this charge. They gladly have taken my money for warranty contract through American Home Mortgage for the last 10 plus years in my new home. I havent used service for at least 5 years. I do not feel I have been properly serviced for this furnace issue.

What kind of service/repair company doesnt have an address on their invoice ? In my 30 years as a homeowner I have never had service done in my house and been given a receipt with no address on the bill. If we cannot come to a mutually agreeable conclusion on this issue --- I expect to be compensated for the repair of my furnace. I will be forced to go the Consumer Affairs Department in all states involved in this problem. I will make a formal complaint to my Mortgage Company, Wells Fargo as well as take this to small claims court. I have recommend dozens of family and friends which I cannot do in good conscience in the future. In fact, if I do not get compensated I will let them know of my experience and let them make their own conclusions.

We had Frasair repair the furnace as instructed by AHS and submitted the bill for $962.00. The sent a letter refusing to pay the bill on April 14th from Vicky Fergson. Frasir who installed the unit said the unit had been maintained and it had failed due to normal use/wear & tear. The unit is 16 years old.

After 3 days in Houston, without air condition i called on Monday and they said it would take another 48 hours to get a second opinion.AHS also told me that if the 2nd opinion was the same , we were not covered.We are fixing the unit ourselves and will be taking AHS to court for the repairs.

On March 5, 2008 UKH was to come, but no one showed up or called. I called AHS and spoke with Shelly on March 5, 2008. She assured she would take care of things. Shelly stated that AHS would give $207.25 towards a new microwave. I told her I wanted it repaired, because it is only two years old. The part was to be ordered and would arrive in approximately ten working days. Today is April 16, and I am still without a microwave. On March 23, 2008 I spoke with Faye from AHS. Again I was asked the same questions about repairs or replacement. Again I was told the part would be ordered. I have not heard from anyone, and I am still without a microwave.

The damage is that each month AHS automatically deducts a payment for a service I have not and I am not receiving. This is fraud. I have been inconvienced for approximately two months because of AHS incompetent service. I am appalled at such incompetence.

I called AHS and they said we need to place another request. So we do, pay the Appliance Co. $55 service fee. The companies AHS contracts are under par. Have no education, cant speak proper language. Looks like none of them even have a diploma in their profession. The technician cant even pull out the frame to see what is going on. He wants to leave as he says it is not installed properly,. We help him open the frame. In couple of seconds he says cant reach Compressor, it is dirty. We clean our system every 3 months. So how come he cant reach the compressor. He calls the Authorization Dept. Says well,i cant reach the compressor as if it is in the Black Hole. The Verdict: DENIED, Case closed,. I have been on the phone with them and arguing but they dont care.

PLEASE IF THE CONSUMER HAS ANY SENSE., DO NOT BUY AMERICAN HOME SHIELD WARRANTY. THEY ARE JUST THERE TO CHEAT YOU OUT OF YOUR SERVICE FEE AND YOU END UP HIRING OUTSIDE COMPANIES TO GET THE ISSUES RESOLVED. EACH AND EVERY REQUEST DENIED ON THE BASIS OF LACK OF MAINTENANCE. WORST COMPANY IN USA. THEY NEED TO SHUT DOWN. SHAME ON THEM AND THE EMPLOYEES THEY HAVE HIRED.

PLEASE IF THE CONSUMER HAS ANY SENSE., DO NOT BUY AMERICAN HOME SHIELD WARRANTY. THEY ARE JUST THERE TO CHEAT YOU OUT OF YOUR SERVICE FEE AND YOU END UP HIRING OUTSIDE COMPANIES TO GET THE ISSUES RESOLVED. EACH AND EVERY REQUEST DENIED ON THE BASIS OF LACK OF MAINTENANCE. WORST COMPANY IN USA. THEY NEED TO SHUT DOWN. SHAME ON THEM AND THE EMPLOYEES THEY HAVE HIRED.