American Home Shield Reviews

My wife and I purchased this home last year in July. The AHS contract due to expire in February was included with the purchase. Basically my experience with AHS has been disappointing. Our stove has a computer controlled clock, timer and temperature control that started beeping intermittantly and losing what you had programmed into it. I requested service from AHS who sent a repairman out who basically recommended replacing a few parts. AHS calls me and announces that they are going to replace the entire stove and I will be responsible at my expense for disposal of the old one. I wondered who would pay to have the floor fixed if they damaged that while moving the old one out and the new one in. The unit they offered as a replacement was a much cheaper unit without the same features. I was told if I wanted a nicer unit I could pay the difference. I ordered the parts myself online and kept my 'defective' stove.

Put in a request to fix heat pump 2 weeks ago. To date three different companies have come out and said two breakers in the air handler need to be replaced, however no one has replaced them.

Our Amana heater stopped working on Christmas night. I placed a service order in to AHS the next morning. Their contractor, sent a technician out on December 28th. They said that they needed to replace the compressor. When that failed to work they said that they needed to replace the control panel. After installing the new panel, the unit still failed to work and they then made another visit to install a motor and wheel.

On Jan 2, 2008 we contacted AHS because every time we used our oven, our carbon monoxide (CO) detector would go off. I was told a rep from Sears would call and set up an appointment. No one called. On Jan 7th, I called Sears and they said a contractor would come out the following day. On Jan 8th I waited during the prearranged time (12-5pm) and no one showed. I called AHS back. They told me the appointment was actually for the following day. I was furious, but ok. On Jan 9th, I waited again.

My wife and I have carried and renewed an AHS contract for the past 5 years. I am not sure why as the service left much to be desired and we could never get a plumber within our service area in a timely fashion as stated in the AHS contract. This year we received another renewal form after giving it much thought I realized we are idiots!!!! In my opinion, American Home Shield takes our premium and gives nothing in return except grief, aggravation, and lame excuses.

Our hot water heater failed and was leaking gallons and gallons of water into our garage and out into the street. This was discovered at 6:45 AM. We were told that this was not and emergency by AHS standards and told that someone would contact us within 4 business hours!

I was provided a Home Warranty Contract throgh American Home Shield (AHS) as part of buying my home at the following address: 11300 SW 128th Street, Miami Florida. The Air Conditioning unit's heating is not opperational. It was 32 degrees, I called the AHS and they advised that before they can attend the service call $ 40.00 would have to be paid that was due at closing.

I have had an AHS policy for several years and tried to use it twice. Once it was for a broken pipe and the scam that AHS and their contractor perpetrated at that incident caused me to realize I was not dealing with an ethical organization. But, I forgot to cancel the plan. So when I had a dishwasher problem two years later, I called AHS. First the tech came out and said that it was under warranty - why they would presume to know more than either Sears or me, was mind-boggling, but now I realize it was to stall the repairs. When I demanded that they come out to service it, they did, and they ordered a part. Two weeks later they returned and of course it was the wrong part. AHS and the contractor are beyond rude. I have now waited for four weeks, no one will return my calls and when I do reach a person I am told it was an honest mistake. But no one will make good on the contract and I plan to take them to small claims court for a new dishwasher, as the contract says they will fix or replace the appliances. Evidently fixing is not an option. I look forward to explaining AHS non-performance to a judge who I am confident will view the AHS history of deceptive tactics as reprehensible.

They have been trying to fix our fridge for the last 6 months and have not been able to do that. They have sent so many contractors to look into it, and all of them come out with different excuses or causes for the malfunction. They have probably spent more money in dealing with these ineffective people. American Home Shield is PENNY WISE POUND FOOLISH IN THEIR APPROACH. Having people answering the complaints and trying to decide what to do is a no-commonsense approach.

In the middle of September 2007 our dishwasher in our new home quit. American Homeshield sent a Sears repairman out and he ordered parts and set up a return date for the repair. After repeated weeks of no part or repairman, I finally had a different repairman show up with the wrong part. They supposedly ordered the correct part and it is almort Christmas and no repair yet. I threatened them with the Better Business Bureau and someone named Michelle promised a Repair Date of December 17th. Well today is the 17th and American Homeshield will not replace my dishwasher even though it was put off one more time. I spoke with a rep that called me back and after speaking to Sears he was so upset that he was given the runaround, he said that another American Homeshield Rep. would contact me regarding this matter. I am getting ready to buy a washing machine today and I guarantee that it will not be a Sears brand nor will I cover it under American Homeshield. I can't wait to see what this next person tells me with this latest delay. All I want is a dishwasher before Christmas but they do not care if 3 months have passed. They do not seem to care if they are reported or what their customer service ratings are.

My air conditioner started leaking. AHS sent a company to look at it. This company had been to my home on three other occasions for the same reason. Each time they fixed the problem temporarily. I was told the drains were clog.

I called American Home Shield to request service on water heater that was not functioning. The emergency number on their web page is the same number as the basic number!

I had placed a service repair to American Home Shielf for a leaking valve in my shower. AHS provided a technician who came out and repaired the problem. The said technician from Black Sea Corporation, cut a hole in my wall to gain access. AHS gave approval for the cutting in the wall as for the repair. I was told by the technician that I would need to contact AHS for repair to the wall. I called AHS and was told that they couldn't find a dry wall technician, and that they would offer me a cash out of only $70.00 to find someone on my own to repair the wall. I told them I wanted them to find someone to repair the wall. It has been almost 2 weeks, and my wall still has a hole in it and cold air is coming into my home. I haven't run my heater as it is senseless, as the warm air just escapes.

I purchased a house and as a condition of the sale, I was offered a policy for my Vital Systems and appliances. After being in the house for three months the A/C went out in the middle of summer (I live in Florida, so you can imagine what I was going through). After trying to get a AHA approved tech out (at $50), they said they could not exchange the unit do to a failure of proper maintinence from the previous homeowners. Today, (12/6/07) I called to cancel my service after receiving a contract extension letter. They gave me the run around for 30 minutes and then after to speaking to the rep, she asked to record me for the record. After that was done, she mentions that there will be admin fee's subtracted from the prorated amount left on the policy and a decision would be made within 21 days. They take your money and when something fails, they refuse to cover it. They should be ashamed of themselves for asking for a contract renewal!

Husband called AHS last week. We have a leak in the main water line. Are we covered? They asked if the leak was in the foundation. He replied no. It was outside before the house. They replied no problem it's covered. AHS Called a plumber and set the appointment. Today the plumber comes out looks at the leak calls AHS and then tells me it's not covered because it's outside the home, and wants the service charge of $55.00. I said no way and called AHS.

A service call was made to AHS for a small electrical problem. $55 service fee was charged, no repair was made and an estimate given for approximately $200 for repair. Owner should have been notified that such work was not warranted.

In July 2007 our AC made clicking noises and would not stay on. AHS sent out Avalanche to service it, and they sent out a non-certified HVAC tech who simply said it was dirty, and they denied the claim. When I asked Avalanche for the tech's HVAC cert # they simply sent me back the $55 service fee. Meanwhile AHS refused to cancel my account and continued to bill me--even after THREE FAXES and several phone calls.

I am not able to speak with a real person when I contact American Home Shield. My email was rejected. I don't want to use who they say to service my compressor. I want to use AAA/Village Heat as they are reliable and have serviced my heat pump for 10 yrs. My compressor needs replacing, and I tried to speak with a rep. to cancel the previous work order, to no avail. I just want to talk with someone.

I started AHS insurance coverage last year and have been paying for the home appliances coverage along with the mortgage payments. In the month of September 2007, our built-in microwave stopped working. AHS assigned Sears to fix the issue. Sears came to our house 5 times since September and ordered all the possible parts which can go wrong including the motor, control panel, diodes, magnetron, etc. After 5 service calls with Sears the problem is not yet fixed. It is now Nov 22, 2007, and we do not have the microwave fixed yet. According to AHS they will continue to try fixing the issue even if it takes forever. The microwave is built-in the cabinets. Each time they remove it in order to fix it causes wear to the cabinets. AHS said they will not fix the cabinets if anything goes wrong with them while fixing the microwave. AHS needs to address the consumer issues proactively. They have spent more resources than the actual cost of the microwave.

American Home Shield with whom we had a warranty, sent out to our home a plumber (Dino Tech) whose license was suspended, had a cease and desist order from the state and was well known as incompetent and dishonest. Dino Tech charged us about 100% over usual and customary charges, plus sent in an additional bogus claim to our credit card for $1636; the work will not pass code, and the piping is done incorrectly. The estimate for correction of work to code is $350. AHS will not answer our calls, nor will Dino Tech. AHS is doing this around the nation. What can consumers do?

I have been without an ac since august when american home shield sent a company out to my home called Strong Heating and Air who provided poor unprofessional service and eventally came out and said they repaired the unit but it was still not working. I have had to intiate all calls concering information with my home repair. This process started in August and now it is going into November and I do not have a working ac or heat now in my home. I was to be given a service refund in september and I have not received it as of yet.

We purchased a home this past September, and with it came the American Shield Warranty covering the heat pump/air conditioning unit. Sometimes it works, sometimes it doesn't--it's very old. We called AHS and were told someone had put too much freon in it and they would not cover repair or replacement of the unit. I asked if they had checked the unit before selling the warranty to the previous owner and they said no. They sold them the warranty anyway. They are refusing to honor their warranty. On checking AHS on Google, I see many complaints against them. Isn't this fraud? How can they get away with what they're doing--or rather NOT doing?

My hot water heater blew up. I called American Home Shield, and they sent out a local plumber. The plumber said the water heater needed replacement and to be re-plumbed, estimated at $400 plus $100 to install the new water heater. I called AHS and asked why I was being charged for installing the hot water heater when that is covered by them. They said I would not be charged. I felt the estimate not right and wanted other estimates. AHS said I had to go with Universal plumbing or get "a cash out". They would send me $325 for a hot water heater after I sent in an invoice stating one had been installed. I cannot find a hot water heater for that price let alone someone to install it. I have no say in who I have re-do my plumbing, an item that is not even covered by AHS. This just doesn't seem right. The company that they sent out knows that if I want to get my hot water heater (that I have been paying for with my monthly payments to AHS), they can charge whatever they want for the plumbing that is not covered. Not only was this a nightmare but the two AHS representatives I spoke to were rude and incompetent. Beware!

This American Home Shield company is in business to collect premiums and not pay claims. Although they send you a contract with all the small print they still deny any claims that will be expensive to them. They patched my air conditioning unit until it finally failed and then made up an excuse regarding maintenance on a unit that the technician admitted was older than most units still in operation. They use only companies that will find an excuse for them not to pay. STAY AWAY FROM AHS OR YOU WILL BE SORRY.

I called AHS for some help with a plumbing problem. They were uncaring and said they could not find a plumber to come to my home but if I wanted to get a plumber they would re-imburse me. That is so unprofessional when I pay them $39.00 a month to help me. What kind of service is this? In the mean time I am without water. I need help now. Why am I responsible for getting my own plumber? That is their job.

I have had a contract with American Home Shield for four years and cannot wait for it to end next month. What a waste of the $400+ annual premium. Over the past years they have found some reason to refuse service on just about every call I've made. Garbage disposal? It was installed wrong no coverage. Ice cube maker? Not covered. See very small print. Sewer pump? Not covered...sump pump, yes, sewer pump, no. Leak under the sink? Was caused by sprayer, not covered. Plus the people they send out are the worst in the business because only those plumbers or repair people who'll accept the low prices paid by AHS are part of their system. So I ended up paying $55 for a service call...and then several hundred dollars for replacement parts from service people whose knowledge and abilities are questionable anyway! I was charged $275 to replace my ice cube maker while my friend had the same problem and was charged by another plumber $75 parts, $75 labor. I just paid another $500 for something they say is not covered.

The water pump quit. At first they denied responsibility, then paid $400 of a $1900 bill, even though they do not list a limit in their literature.

We bought our house 7 years ago with an American Home Shield Warranty. We were very happy with the minor repairs they occasionally provided and recommended them to our friends. However when our water heater exploded and sent torrents of water throughout the basement and they denied coverage because it was installed improperly we were disappointed.

American Home Shield is at it again.... After being loyal paying customers for over eight years, we finally called upon AHS for help, but to no avail........

As a 72 year old widow, I suppose I was an easy target for American Home Shield after I purchased my condo in a new city, 100 miles from my children. One week after the closing (on July 27, 2007), the downstairs neighbor came to my door and complained of a leak coming from my condo. He assumed it was coming from my air conditioning unit. I called AHS, who sent out a repairman immediately.

My ceiling fan broke and I requested AHS for repair. The electrician suggested that I buy a replacement fan of my choosing (since they only carry a single standard type) in case it needs replacement. So I promptly bought one. The technician came and told us that it needed replacement and installed the one I had bought. I called AHS for a replacement and was told that I cannot be reimbursed for purchases made prior to the diagnosis of the problem. I told them that I was told by their contractor to do this. They told me that that was inappropriate.

Been with this company for 2 years and made the 1st call this month as my air condition was making a terrible noise. 3 days later a service man came out and said my fan was off and had cracked the top of the unit. He said he had to order parts. I paid him the $55.00 for the call. 2 hours later I received a call telling me my claim was denied as it was a pre-problem. This can not be as the house and unit is only 6 years old and I have lived in house for 4 years. I decided then to cancel my contract but was told I could not do this as my son owns the house.

I am a Realtor and own several properties, I had all of these properties covered under AHS, I also purchased the policies for my real estate clients to give them ease of mind after purchasing a new home. Needless to say AHS has not stood up to any of my personal request for home repairs, I get the run around or am told that the item is not covered under AHS warranty. I am still waiting for someone to get back to me after a service call to AHS about a microwave in one of my rentals. I have now canceled all of my warranties with AHS and am embarrassed when my clents tell me of the experiences they are having with AHS.

I called AHS to report that my ONE bathtub was clogged and not working. It was 100 degrees (plus)where we live in So. California, my children were starting school in a day and we needed a plumber ASAP. We explained that we lived on a hillside because after having horrible experiences with AHS in the past, we knew to preface our request with this. It seems not all plumbers, or at least those employed by AHS will go up steps with their equipment...and we live up steps. So....AHS initially made it an emergency request, however I use the word Emergency term loosely.

I purchased the warranty based on my real estate agent's advice for my mobile home. The dryer was making unbearable squelch sounds when running, so I called the AHS. The technician came, did something, the noise stop, but on the same day, when I ran the dryer, the squelch sounds came back. I called AHS again, no one contacted me after a week, so I called again.

I had water leaking under sink. AHS told me to cut off the water, it was not an emergency, and wait from a Thursday to a Monday (4 days) without a kitchen sink.

I have had AHS for the past 3 years. I have been having problems with my a/c. They had a contracter come out and all he did was look around. He never removed anything to see what was making my a/c leak inside my home. He emailed AHS the report saying a pvc pipe was to small and they could not fix the problem my a/c unit.

My problem with AHS is not with their arranging for service providers to repair deficiencies but rather their website (www.ahsservice.com). I found, as I was trying to submit a service request through their website that my personal information, including my unpublished telephone number, was readily available to any one by simply entering my street address and Zip code.

I am on day 16 of a repair call for my air conditioner. It is a compressor for a Trane air conditioner. Sounds like an easy one, but not for AHS. They take several days for every piece of the puzzle. And all you will hear is this is within guidelines.

AHS has denied a claim to replace our AC unit because it is "dirty and has moss growing on it". It's an outdoor unit that is 25 years old! It is dirty, but there is no moss on the unit itself. There is moss growing around the pad it is on.

We had a home warranty through Amercian Home Shield for almost three years. Our air conditioning stopped cooling on two occasions, and though we experienced difficulties in dealing with AHS, ultimately the repairs were made and we paid the service fees.

My sewer became significantly blocked. Service on the weekend was refused because AHS stated it was not an emergency. I considered it an emergency and had the repair made at a cost of $850. I used a company I choose and not of AHS choosing.

This company who has been sent out by American Home Sheild has been out to fix the air numerous times. Everytime they come out they find a part that needs to be fixed and will solve the problem, however they have replaced almost every part on the a/c unit and have yet to fix it. I usually get 2-3 weeks of my a/c working after they fix it, then it breaks again blowing the usual hot air. They come back out and of course it is another part that needs to be fixed.

For the past 3 years I have had problems with my air conditioning unit. In the summer it blows hot air and in the winter it blows cold air. I have had it fixed numerous times and it will work for about three weeks before breaking again. The terms of my contract state if the appliance can not be fixed it will be replaced, well they have replaced almost every part and it has yet to be fixed!

My dishwasher's central nozzle unit was broken and in pieces. I cleaned the dishes out; discarded the broken parts and called AHS.

I requested service for an AC unit that stopped working. The AHS tech said we failed to maintain the unit. After he spoke with AHS he offered to do the work directly and quoted $2,800 to fix the problem.

I have been a customer of AHS for many years with no major claim. For the first time we had a water heater that leaked and caused damage, so we filed a service request. Finally, after three days and many hours of waiting, a technician came from 70 miles away.

When I got with AHS they promised that they will deliver what they promise but to my surprise, it was the opposite. We have been having problems with our A/C Unit for the past 3-4 years and every time we call AHS they always seems to try to get out of not sending someone. At the time when the A/C Unit started going out I had a 3 year old with asthma and yet they took over 3 days to send someone out to fix the AC Unit. To this day, I have to keep calling them with the same problem and all they do is send someone out to put a band-aid on it until it breaks down again.

I had the air conditioning fail in my townhome on the hottest day of the year in Phoenix (117 degrees). I was on hold 20 minutes, then as I tried again later another 15 minutes. The temperature inside my townhome reached 125 degrees and was un-livable. My tenants renting it couldn't bear it any longer and left...and in Phoenix, having someone live without air conditioning in 125 degrees is criminal. Landlords have been arrested for less.

We purchased a house that came with a home warranty. In mid-June we turned on our air conditioning. It worked for about 6 hours then froze up. We called the number in the booklet, they sent someone that determined that the inside unit was broken beyond repair. He reported that to the AHS. After 2 weeks of not hearing anything we called AHS, they were getting a 2nd opinion. So another day of no work waiting for a repairman that confirmed what the 1st one said. He told AHS that you can not replace the inside unit w/o replacing the outside - they will not be compatible because the outside unit is obsolete.

We have had this service with AHS for well over 10 years. The times we have attempted to use it they always find a way to get out of the repair. The most recent thing is the duct work in our attic. Our unit is 25 years old and so is the duct work. Consequently we are having condensation from dripping on the ceiling and through into the house.

A/C went out over the weekend. Contacted AHS and they sent Barker Air Conditioning Service out. They determined the Fan motor was bad and would not cover due to poor maintenance. Barker A/C wants $800.00 to replace the fan motor in the attic. I asked what was expected by AHS. He said that we were to have the Fan Motor removed and cleaned once a year. I said how much is that and he said about $475.00 per cleaning!

I have subscribed to American Home Service protection for over 10 years. Most recently I attempted to have them repair an A/C problem which they have been called on to repair at least 5 times in the past. Rather than replacing a faulty unit they continue to attempt to band aid the problem by replacing individual components instead of the entire system which has now surpassed its reasonable life expectancy.

This all began on 5/29/07. My A/C was not functioning properly. I placed a service call and someone came out the next day. It was the condensor coil. He recommended that the unit be replaced. The condensor was replaced. shortly after that the unit stopped working. It was another condensor. That was replaced. In mid June the unit again stopped working properly. This time it was the compressor. A different company came out to give a second opinion and concurred with the first company. The compressor was out but a new unit was needed. AHS opted to replace the compressor.

I bought a new home and received an AHS warranty with the home. The kitchen is fairly old and small. There is a Modern Maid Cook & Clean Center there, which is about 30 years old. The oven portion broke and I called AHS. They sent over a technician, I paid my $75 deductible, and the technician said that it could be fixed, but the actual part would have to be rebuilt since it was so old. Or, as an alternative, they offered to pay me out $245. I chose to have the part rebuilt, because with the configuration of the Cook and Clean Center, I would have had to have a lot of structural work done to the kitchen so it would accommodate a normal stove that you would buy today, therefore costing me a fortune. This repair work started in April and it is now July and my oven still isn't fixed.

I have had American Homeshield warranty for about 3 years, and for 3 years I have had problems with my air conditioning system. Each time a service rep come out to my home, they only patch up the system, and a little over a month later I have to call again for service. American Home shield informed me that the only time they could replace the unit if it completely stop working. I have had enough service payments to have purchased a new system myself.

We inherited the AHS contract agreement from previous owner and have renewed for 3 years. Recently the central a/c stopped working and we called. They sent a technician who fiddled with it for about an hour and finally said it was an electrical problem.

We have had a policy with American Home Shields from 1988 through this year. We were insured by another company for two years but came back to AHS because of its high level of professionalism and standards.

We have been responsible clients of American Home Shield and paid their service fees for over 2 years. We had a problem with our upstairs air conditioning unit. We had their AC service provider come out, and he said the problem was the electrical wiring, and he would not touch it. He then asked for his service fee and went on with his day. We then called AHS back to schedule their electrician to come fix the electrical problem. He came out, said he would have to rewire it because it was done incorrectly by the people who owned the house prior to us, and that AHS would not cover it.

Called AHS because my dishwasher was not cleaning my dishes. They sent out one of their service reps who told me to turn my hot water on in the sink and let it get hot before starting the dishwasher. Then he collected his $55 and left.

I purchased a home with the American Home Shield warranty. During this spring a carpenter I hired noticed that my ductwork underneath my house was falling apart. I placed a call with AHS and they sent one of their recommended a/c people to inspect the ducts. The house is 55 years old, but he claimed the ducts were not installed properly, hence voiding the warranty from American Home Shield and thus they don't have to pay a dime to fix what they insured and charged me premiums for.

Called about repair for dishwasher and washing machine. I was at work, the tenant was home. The repair person determined that the dishwasher needed a pump and motor. (197.36) I was offered the option to repair it or a credit on a new one. I ordered a new one on E Bay. When I attempted to get my check, they said it had to be purchased from them or a local retail store. Why didn't they tell me this at the time. I have had coverage for about 3 years and have replaced a washing machine before this way.

I have a home warranty and when I call with a refrigerator that is leaking the Homeshield people don't respond. Not once but another time when my washing machine broke, again I get no response. What kink of service am I paying for?

A/C system went out. Two techs called (AHS didn't like what first tech said). The tech said the unit had a corroded coil and was leaking (unit is a 27 year old Rheem on roof unit). He wrote on his invoice it needed to be replaced.

I have had 18 service calls related to my 25 year old air conditioner. AHS refuses to honor the warranty!!!

I called AHS to report I was having problems with my AC, they sent out a repairman. My condensing unit needed a new capacitater, the technician called AHS told them that my unit was 30 years old and any new part put on would cause the old parts to stop working, however AHS would not replace the unit. One week later my AC started leaking water. I called AHS again; they sent another tech out, same company.

Water heater leaked. AHS sends out Carter Plumbing. Two techs arrive, inspect two minutes and inform us it needs to be replaced, but we need $460 worth of code upgrades. They explain the connectors need to be rerouted and replaced, piping needs to be replaced, etc, etc. Sounds suspicious, so I go to Home Depot and inquire. I'm told water heaters and their connectors haven't changed much in the last 30 years. I call AHS and inform what I learned. They say they have no control over the rates Carter charges. I said but there aren't any code upgrades needed.

After my daughter had a very bad experience with American Home Shield, I received mail inviting me to take out a contract with the company. My wife called them and asked how they had gotten our name. They said they had gotten it from National City Bank. We have our mortgage with National City Mortgage Company, so my wife called them to complain about their giving American Home Shield our name and information without our permission. The supervisor said they do not give out such information and that National City Bank and National City Mortgage are not the same company. We asked both companies to remove our information.

We just purchased a house; were given a AHS Warrenty and told "don't worry, everthing is covered".

I called American Home Shield to report a Casa Blanca ceiling fan not working. AHS sent out an electrician 3 days later and he walked into my home and took one look - that's right he did not even try to touch the fan or electrical outlet to the fan.....and said we don‘t work on that brand of fan, was rude and asked for the $55.00 payment. He told my elderly mom to call AHS and they would send another tech that handles that brand of fan and would not charge me the $55.00. Later in the day, AHS refused to fix my fan because the technician said he had been to my house and worked on that fan before!

AHS exercises the business model of providing the absolute minimum required replacement.

Our air conditioner stopped blowing and we smelled a burning smell. It turns out that the blower motor blew. I called AHS on Friday someone came out on Monday. He did not do anything but tell me the blower motor was broken. He said that coils were dirty and our unit was very old (I know it is like 27 years old). So on his report he did not mention it being old, all he said was that the coils were dirty so AHS will not pay for it.

We pay $604 a year for our contract with American Home Shield (AMS), which includes coverage for our pool and spa. In June, 2005, AMS sent a repairman to remedy a problem and he said he wouldn't touch. We had to pay him the $45 service call for doing nothing, in addition to $439 to an independent pool company to replace the actuator. AHS wrote that they would not be responsible for any future repairs on our system until they received an invoice from a licensed technician showing that repairs had been made.

I have had multiple problems with American Home Shield. On one house, the same plumber fixed the same pipe 15 times, charging me a service fee each time. When I finally brought a new plumber in, he told me the first plumber had literally just plugged a different hole in the same 20 feet of pipe each time. They then decided that they would not fix my oven door since they felt it had been broken. I am not sure how you break an oven door but since we never really used it, we know we did not.

I placed a service request with AHS to get my AC repaired. The repair company came out and said the compressor was grounded out and would have to be replaced, but they would have to wait for authorization from AHS. About a week later, I called the repair company and the owner said he would be back to my house shortly, as he needed more information about the compressor. He came out and said the compressor was still under warranty and he had ordered one and he would be back the next day to replace it. He did not show the next day.

I signed up for the AHS Home warranty protection plan in summer of 2006. I also bought an extra protection for my in ground spa . So I have been paying about $55.00 every month. In January 2007, my spa filter stopped working and I called the AHS and reported the claim. They sent a contractor to check out my spa. He spotted some rodent droppings in the vicinity and blamed rodents for the problem. But I refused to accept that reason because the filter was working fine for the last six years until the day before.

They have denied basic claims for preposterous reasons. Most recently, they stopped covering Jacuzzi tubs that were above ground, but kept our money for coverage for more than 15 months and waited until we had a claim filed to inform us that they no longer cover the Jacuzzi. They then took four months to refund us our portion of their cancelled coverage!

ARS Service personnel visited my home thru American Home Shield to fix my furnace last winter. I went into the attic with him to just to see what he is doing. As soon as he started his job in the attic, first thing he did is to shake the unit heavily. As an engineer I was curious to see what he was doing. Later on, he pulled out the tray beneath the unit and showed me rust. I cannot work on this unit because it needs some service he said immediately. Now I figured out why he was shaking that unit with no reason. Without waiting on my reply, next thing I heard was he will do service for $149.00.

We received a year of American Home Shield with the purchase of our house. After moving in, we noticed that both of the showers did not have hot water. When we called American home shield and explained what it was they cut us off claiming that it is considered a valve and they do not cover it. Our year is just about up and yesterday it rained and our exhaust fan was leaking in the bathroom.

Where do I begin. I came home one evening to a small flood in my garage from my 20+ year old water heater. I called AHS that evening and asked for an emergency service call. I waited 4 hours and no return call. I called again and they said that no contractor would take the call (what!). So they finally sent out some crazy company that didn't even check out the water heater; they just looked at it and said the pressure valve was too high which caused the water heater to leak and AHS will not pay for it.

The contractors they sent were Terrible! But that is not the worst thing. We sold the house in November. Called to cancel my policy. I was told to fax a letter, so I did. They had no record of it when I called to check. Then I emailed them again as directed. Did not receive it. Finally after the third try, a supervisor called and promised if I fax the letter again, she will take care of it. 30 days later, they refunded me mere $50 out of $360 for the year. $310 for 7 month of service?

Short version : AHS sent a plumber to my home to fix a drip in bathtub, Plumber re installed the fixture incorrectly and upside down, w/ in days the fixture blew off and destroyed ( flooded) my home within 15 minutes .Plumber blamed it on me, said I must have tampered with it. I was shocked and livid. Cancelled AHS.

I submitted a request for service on a faucet leak. I used the words faucet leak in my description of the service request. When the so-called plumber from Service Contractors arrived, he said that faucets are not covered under the warranty. For his five-second assessment I had to pay $55. No work was done.

I recently purchased a new home and was glad to hear that it was covered by a home warranty. When we moved in, the heater would not turn on. We contacted AHS who told us that they could not find a policy for our new home, but when we insisted that there was a policy they told us to have it repaired and then send a letter explaining the situation so they could reimburse us. It turned out that the control board had shorted out and needed to be replaced so we paid nearly $500 for that repair.

The list is endless with AHS. It begins with incompetent, lazy service operators and ends with service techs that have just landed on earth from Mars - no clue about most problems - always blaming it on something else when they can't fix it. There is little to no communication between service techs and AHS and, if there is, it comes after days of delays. Most of the time, they haven't prescreened the problems so end up with no parts on hand...thus another appointment and another lost day of work for the unlucky policy holders.

When my water heater broke, they refused to pay for the installation of another one - only to replace it. They wouldn't dispatch someone to my home - I had to call and find someone that wasn't on their mile long list of companies that won't do business with them because they don't pay them.

I purchased this home on March 9, 2007. The owners purchased the American Home Shield policy to protect me. On March 22, 2007 I contacted them because the water heater had a bad leak. The unit was not leaking on March 20th when I went to the basement, but was leaking on the 21st. I was told a representative from Dayton Plumbing would contact me within 4 hours.

I made a service request for a technician to repair my gas furnace. The technician arrived in three days to replace my igniter and take my $55.00 payment. He left my home stating my unit works, but it works improperly. He says my furnace is too large for the room it feeds. Later that evening, AHS called to tell me that they will not cover the charges to repair my unit properly. They said I need to purchase a smaller furnace and provide them with the proper documents before they will cover the unit. At this time I asked to speak with a supervisor. After an extensive hold period, I was told a supervisor was not available and one will contact me that evening.

I have had American Home Shield, Contract #75945041, as my home warranty company for the last 15 years. This year I have had 2 major challenges with them. The first problem took several months of wrangling to fix. A few weeks ago, my 30 year old freezer stopped working. After being shuffled around to several service technicians, AHS stated that the compresser was broken and they refused to cover the expense.

AHS assigned our plumbing issues to a company located 20+ miles from us. The vendor, Two Brothers, called and said they would only service us on Thurs. and we had to make the home available to them. Also, they would only call once to one number.

I have a contract with American Home Shield. I had them years ago and loved them so when I purchased my new home I specified that I wanted them for my home owners warranty coverage. Big mistake. The first problem was an electrical problem. My heat is not working and has not been working since December 27.

Apparently, AHS is continuing its tactics of not providing service. We've been in our home three weeks. The furnace is not working. It is Friday evening. The earliest they can arrange for someone to call me to arrange a service call is Monday. Their position is that the contract provides for service calls only during business hours.

It is difficult for me to put into words how utterly DISGUSTED my wife and I are with American Home Shield, but I'll give it a try!

AHS sent incompetent, unethical technicians to diagnose my air conditioner problem. The unit was working but the fan motor was making a loud screeching noise. The first tech inspected the unit and said the fan motor was going out due to lack of maintenance, claiming the condenser was dirty. He quoted a cost of $685.00 to repair. When we saw the unit was not dirty we complained to AHS that the tech had lied in his report that the unit was dirty.

Makeshift service has been applied to a 28 year old furnace since May 2006. In September there were more issues and now it has been shut down due to flames shooting out the front of the unit. Magic Chef hasn't made this unit in over a decade and parts are not available. They have two quotes, one going back to early October and they still have not agreed to replace the furnace as needs to be! It was an early winter in Northern Michigan this year and temperatures have been in the teens as of late. All I can say is LAME. If I have my preferred contractor out they will not reimburse me so I'm stuck waiting and my renters are getting impatient.

I have a 9 1/2 year old GE Dishwasher covered under the Home Warranty included in my Mortgage payment. The dishwasher door fell open because the spring mechanism that provided a counterbalance for the door weight was not working because a tab holding one of the spring ends was broken. The first repairman sent out was totally incompetent and didn't even know how the mechanism worked. His write-up was that the door hinges bent due to physical damage. The insurance was denied since this was not covered under normal wear & tear.

I have a American Home Shield contract. My furnance and heat pump stopped working. They sent out their contractor who walked off the job 48 hours after the intial problem was reported.

I called to report that our furnace went out and that the heat was not working. Finally, the service agent came, we paid the $60 service call fee and he told us the board was out on the furnace. He said he'd have to order it and would get back to us. Never got back to us.

On 15 Feb 2006, I purchased a house and an Home Warranty with American Home Shield (AHS) . After about a month the furnance went out. I called AHS about the issue and they told me it was not covered because the previous owner was told about the problem and nothing was done to repair it.

I called American Home Shield on 7-11-06 and told them my double oven was not working. The next day A-1 Accurate Appliance came and determined that a circuit board was broken and a new one had to be ordered. After several calls and more than a month later (8-17-06) the part was put in the oven. The tech could not get the part to work and two weeks later they determined the new part was defective. On 9-13-06 after more calls, the part was in and after more than two hours the oven was still not functional.

I have had a home warranty program with AHS for years, but just this year everything started to break. My problem is my downstairs AC unit that is a 10 sear combination untit. The service man said it needed to be replaced and he would order the unit. It was approved and he said he would install it the following week. I was going to be out of town the following week but all of the work was outside, so I scheduled it and paid him for the parts that the warranty didn't cover of almost $600.

I called early on Friday and was provided with one company's name who would contact me. They did, but claimed they did not work on my appliances.

Our microwave and stove top broke in the same week. AHS was called and referred us to a local repair technician. The repair technician came to our home in a timely manner, but never (according to AHS) sent a diagnosis to the company, enabling parts to be ordered or a repair to be scheduled.

Contractor (Priority Residential) replaced faulty OEM MasterCool 6500 evap cooler therostat on behalf of American Home Shield insurance (AHS). Replacement unit was Rodgers & White thermostat w/ no on/off function at a desired temp, unlike orig'l. (Digital replacement unit doesnt show functions until turned on.) PR made three visits. The first to find the problem. The second to put in the thermostat. The third to hook the thermostat up to the MasterCool on the roof.

We have been trying since June 23rd to get our air conditioning repaired. AHS refused service saying the problem was caused by a 14 year old fence. When we had an independent contractor clearly identify the problem, AHS sent out 3 different people over a 2 week period to confirm the necessary repairs. Then they confused which unit needed to be repaired and have charged us for running the unit without freon when their own contractor said he had done that by mistake.

On Friday August 18, 2006 my wife noticed that our Amana Refrigerator had stopped working. I contacted AHS and set up an appointment for Wednesday, August 23. The Serviceman from AJ Appliance 815-739-1269 arrived and told me that my refrigerator was under warranty and to contact Amana to fix the Refridgerator. I contacted Amana and set up an appointment for Friday, August 25(today). Amana said that it would cost $129.00 for the service fee and thatI should contact AHS for authorization to bill AHS.

My water well, which is covered under the extended plan, went out while I was fishing. My wife called AHS and they agreed to make this an emergency. The technicians came out quickly. However AHS would not cover the cost of the repair. They stated that the jet, which is the pump, IS NOT covered. They say this is not part of the pump as the contract states. They have also been out three time to repair my dishwasher which is oout AGAIN. Put your money in the bank to pay a qualified repairman. Do not trust these [people]. They are so strict that every service company that has contracted with them leaves. That alone should tell you something.

After renewing our contract with AHS, our air conditioner went out. Our claim was elevated to 'emergency' status due to a condition my daughter has.

We had a water leaking from somewhere between the main line and the main shut off in our house. AHS's plumber certified, convienently for AHS, that it was in the area not covered by AHS.

Let's just say this: I would not be happy at this point even if AHS refunded the premium I paid for their worthless service.

Our air conditioner went out a month ago and one of the service men recommended a new unit. AHS said they needed a second opinion. They finally agreed and said the unit would be here about a week later. It did not come in and we were told it would be here a couple days later. It was still not here. This went on for 6 different dates. Them assuring me it was on the truck and it not showing up. One month later, in the heat of Alabama, the air was put in.

I have a High End Product Premier - Hawaiian Premier Protection home warranty policy. I called to order service on my leaking water heater and they tell me it isn't covered. Every plan they list on the internet states that water heaters are included in their basic policy. Yet, somehow under my premier, high-end policy this basic item is not covered.

American Home Shield's finally sent out a serviceman 10 days after I initiated complaints about our attic air conditioner pan leaking on our ceilings. You can imagine the stains after 10 days, yet secondary damage such as this is not covered as per the fine print . The serviceman states our 8 SEER a/coil is rusted thru and requires an upgraded to the current 13 SEER. This, in turn, necessitates that two other major parts be upgraded to 13 SEER as well.

We contacted AHS for a/c repair and were told it was not an Emergency if it was still running but not cooling. Later it went out completely but AHS refused to upgrade to emergency in 105-112 temps.

After 4 faithful years of paying my home warranty, American Home Shield can kiss my $500 good-bye!

I called AHS Saturday because our a/c started blowing hot air. They said it would be Monday before anyone came out. I explained it was an emergency because my disabled husband has heart problems, diabetes, and is on oxygen. It is now August in Arizona, and that should speak for itself.

I called to open a warranty contract on my 2nd residence, with a 3-month payment program. Weeks later I received a 2nd contract for my primary residence which is also my billing address.

About a month ago, my refridgerator began leaking water on the floor. After a week, a technician came out and said the gasket needed to be replaced. He said he didn't have the part and had to be ordered. About 2 weeks later, another tech came out who removed the old gasket and informed us that the shell (the inner door component) was cracked and he suggested that it be replaced. The gasket was covered but the shell which is attached to the gasket IS NOT covered!!!!

My air conditioning unit went out. AHS denied my claim. They stated the unit went out due to lack of maintenance. I have not been in my house a year. When I bought my house, the seller had a/c unit serviced by a technician. I explained this to AHS but my claim was still denied.

I bought a home warranty plan from American Home Shield (AHS). This warranty covers repairs to the refrigerator. If refrigerator can't be repaired it should be replaced by AHS. AHS failed to provide timely repair to the refrigerator that caused unrepeatable damage. After AHS contractor showed up AHS refused to replace refrigerator because one of the damages caused by the late service by AHS is presumably not covered by the contract. AHS action is intentional refusal to fulfill their obligation. During the time I had the warranty with AHS their first answer to all problems is “not covered”. It take months to get AHS service.

I had a plumbing problem in my Master Bathroom. There water was leaking below in the kitchen. I opened a ticket with American Home Shield. They sent a plumber and he could not find the problem and they asked us put new caulking. The problem still remained after we spent $100 for caulking. We called them again and they sent another plumber. They could not find the problem and asked us give a proof. We had to take a video of the leak before they agreed to the problem.

My air conditioner went out on Saturday and I called AHS Sunday morning. The company (contractor) they gave me could not come out till Wednesday. It's extreme hot but because of their so called 48-hour agreement I have to wait for the particular contractor.

Called for service on my air conditioner the first part of June. They sent a tech who changed the fuses. The air started working again so the tech left and told me to call if I have any more problems. The fuses blew after about 3-4 hours and warm air once again started blowing into the house.

On June 12th I called American Home Shield to renew our homeowner warranty contract that expired on June 24th. The CSR told me that even though my debit card information was on file she needed to take it again to set up payments for the renewal. She said that since this was a renewal my bank account would not be debited until my due date, June 24.

Water heater stopped producing hot water. I found a leak shorting out the electrical thermostat as well as insulation on the unit that was soaked. I used the reset but that only kept it working for half a day.

I have two 3-ton AC units. One went out. It took AHS over a week to get a tech out, who then spent several weeks trying to find a compatible part. He finally put in a non-matching air handler. The tech obviously knew the systems would not match. The tech told me it would cost $800-$1200 for a compressor. AHS told me they would not cover it.

The oven was fixed by AHS last week and when today I used it for the first time it caused a fire and burnt my wood and dishwasher. I have complained several times to AHS about the oven and now it has endangered the family by causing a fire and damaging my kitchen and dishwasher. AHS is not replacing the oven and now it has caused a fire in the kithchen.This has endangered the house and kids were in the house. We were 2 minutes away from calling the fire station. AHS Customer Service does not listen on the phone and the Supervisor does not call back.

I would like to add my voice to the 100's of others who have had a terrible experience with American Home Shield (AHS). We recently purchased a 30yr old home that came with an AHS Warranty (purchaes by the sellers). After just 1 month in the home, our furnace went out. The repair company said we needed a new one and AHS approved. However the contractor said they would have to charge us $1200 in other costs to install it. I called AHS and they said they can not second guess the contractors fees and that they would not get a second opinion.

My AHS home warranty came with the purchase of my patio home. In my second year with AHS, I contacted them to report that my a/c wasn't working correctly and it was determined that the unit should be replaced.

I was just going to sign up for this and was in the thirty day trial. I found out that the salesman told me I could get it all, even listed it all out, for $28/mo. Then when the contract came, I learned the important things to me were extra. Watch for the bait and switch.

I asked for them to send someone out for my humidifier. They said that it was a maintenance issue. I just moved in so it couldn't have been maintenance on my part. The guy they sent out was a salesperson I think because he spent all of 5 minutes and went into a sales pitch trying to sell me a 500 dollar humidifier. So basiclly they scammed me into paying 95 dollars so the're guy could do a sales pitch and leave me with a broken humidifier. What can I do about this?

I have American Home Shield home warranty on my home. Recently they sent a repairman out for my washing machine. They offered me 2 options. I could have them repair my existing washer or I could apply the bill of $271 toward the purchase of a new washer through AHS because they buy washers at a discount through selected manufacturers. I chose the option of getting a new Whirlpool washer through AHS.All arrangements for purchase, payment and delivery were made through AHS.

Our furnace broke down, and AHS sent out a contractor who recommended that the furnace be replaced. It took him 3 days to give us an estimate on out of pocket costs, and then he gave us a service appointment another 3 days out.

The handle broke on my built in microwave rendering useless. The repair guy came out, called AHS, and was told since I didn't have the handle it would not be repaired. I had to have the broken handle!

I had a home warranty with AHS. I decided not to renew it when it expired and they continued to debit my account for the warranty. I called and told them the contract had expired and they said we renewed it. I said NO we didn't.

I had a plumbing problem that I called them to come out and fix it was a peice in my shower and of course they didn't cover it. The guy charged me $600.00 to do the work and 90.00 was to cut thru the wall not to fix it after he cut out the hole.

American Home Shield is a prepaid warrenty company that seems to be in the business of contractor referrals. I purchased a policy for my home and had a problem with a rusted washing machine water spigot. I used a pair of pliers to ply it open and broke the internal valve creating a leak in the wall.

I made a service call to AHS because of a malfunctioning furnace. I was told they had no service technicians in the area and was given an authorization to get outside help.

I had the so-called warranty and my microwave broke. Called AHS and they sent out a technician who took the unit apart, said it would take $300 to fix and they would have to reschedule someone to install a new one (supposed to get replacement if mine couldn't be fixed).

We renewed our contract with AHS for the second year (nearly $500). In September of 2005 our central heating and air unit went out. We did the 800 number thing---what a runaround!

I have a home warranty with American Home Shield (AHS) to cover various items including my heat pump. My home heat pump, built in 1978, failed January 14, 2006. I called AMS who told me to call a local dealer.

I have had coverage with this company for almost one year- NEVER AGAIN.

I've just learned several scam tricks from AHS the hard way!

We eventually cancelled all of the home warranties on all of our real estate with this company. Repeatedly, service providers would come out for the $50 service call and try to convince us that whatever our problem was, the home warranty would not cover it.

Paid premiums ($400) for 5 years. Water heater broke. I have receipt from technician that says "leaking and leaning due to leg being rusted off". AHS denied the claim because they cannot tell if it was leaking before or after the rust started.

I just found your website while looking for AHS because they are still deducting $39 from my mortgage statement and I cancelled them back in 2004 (I thought).

We've had American Home Shield coverage since 2001 and at first we thought it was a wonderful thing to have, as we had purchased an old home. I have to say, that even with the replacement of our dishwasher, most of our experiences with American Home Shield, have in some way been totally aggravating.

Damages: two weeks in the condo and $1500 in unexpected charges, plus $120 to AHS for service calls!