American Home Shield Reviews

Our house was red tagged for gas leak since last Thursday. They said service will be provided by next Wednesday. There is an incredibly long wait/hold times and they have no ability to actually provide service timely.

My water heater broke on July 14, 2012. Today is July 30 and still there's no hot water. I am waiting for a part that is need to fix my 12-year old water heater. I was told on July 31 and there have been 5 other times that I was told that the part would be available. I hope and pray that things go well for the sake of my family, including two toddlers. AHS could save money by having an answering machine at customer service that says, "We are very sorry. We understand how you feel and we appreciate your patience.", since that's all I hear when I call, but there's no action. Then maybe they could help the people that depend on them .This should be against the law and I plan to find out if it is.

I called American Home Shield to unstop my washer drain that was backing up when used. The plumber (will fix it) said they had to call AHS because he would have to go on the roof to clean out the drain which he cannot do without authorization from the rip off co. (AHS). They denied my claim and I was still charged $75 for nothing. They did not even offer to try and clean it out from the inside. They are truly a rip off company. I am cancelling them today.

I paid for my AHS plan and an additional $169 for pm on my dual air conditioners and thermostats in April of 2012. I have not heard or seen from anybody about doing the work. Every time I email or call them, I either get told to call another number "because that's not their department" and I can't get my money back. I called in a pool repair, because it is also covered and spent the money out of my own pocket to have it fixed because I couldn't afford to keep my pump down. I wish they would quit giving me the runaround and either service the A/Cs or refund my money. I know personally it does not take four months to get to a service I've already paid for.

The first instance, I called for service on a cooktop that had a defective igniter. The service tech informed us the part was no longer available. AHS came back with a proposal to settle the claim for $280, a fraction of the unit’s replacement cost, or they could repair the item but the cooktop would have to go to repair depot and we would be without the unit for six weeks! This is totally absurd. The second instance, I called for service on a refrigerator that had a broken ice cube maker. The service guy came out. We paid the deductible and then he informed us we need a new icemaker. AHS then called us to inform us the icemaker was not covered by the policy. Nice!

I have been without air conditioning since May 2012. AHS has sent three contractors out, and it has cost me $150 service fees and $510 for a coil replacement. The first contractor, Bailey's Appliance & Air, came out twice and was supposed to come back for an emergency call on a Sunday due to the high temperature. They claimed that AHS was never told that they would make an emergency call on a Sunday. My house never cooled off, and the thermostat never shut off. The second company, Oxford Heating and Air, came out about five times.

I rent my home, and my landlord is a member of American home Shield for my home. On July 17, 2012, the refrigerator went out. I contacted my landlord about this issue and she said that she would contact AHS to have someone come out to repair. ARRQ Appliance contacted me on July 18th, 2012 and said that they will be out on July 19th, 2012 between 8 am and 11 am. The tech arrived on time. He drove up in an unlabeled vehicle. He was pleasant to a point but kept saying he was busy and appeared to be rushing through trying to fix it. The condenser fan motor was not running, and it appeared that was the problem. The tech left and told me that someone would call me back with an ETA of the part.

I bought coverage from American Home Shield (AHS) while selling home. Inspections revealed leaking coils. AHS sent out ARS who after five visits insisted there were no leaks in the coils while two independent contractors found leaks. Finally, AHS sent out Pro Tech who found the leaks. According to our contract, our AC is covered and so are the leaking coils. AHS is asking us to pay $1,800 towards these covered repairs. The sale of our house is dependent on replacing these coils. We bought a home warranty from American Home Shield and they are not honoring the contract and insisting that we pay $1,800 for covered repairs.

We needed a new toilet. I called in a repair order to AHS. A-Z Remodeling and Plumbing is who they contracted out for plumbing issues. A-Z Plumbing replaced our elongated toilet bowl with a round toilet bowl. A-Z went to Home Depot and purchased the smallest, cheapest toilet they have at Home Depot. The toilet is a kiddy/training toilet, that's how small it is and this is no exaggeration. To me, the toilet is substandard and insufficient for anyone's home, so I contacted AHS to tell them that this toilet is just not right and I'm not satisfied with it. This was 2 days after it was installed.

Central air went out on Tuesday evening. I called AHS and someone came out on Wednesday morning! AHS said, "Oh, this is still three days under warranty from last year's problem so this is not our problem!" I told them my very unconscionable living situation with the heat and that our pet dog had just come home from pet hospital from having a stroke! "Sorry, that is your problem," said AHS. "We do not care about pets!"

I wish I had read these reviews before we bought our house. I would have asked the sellers to just give us the $406 that they paid AHS. The warranty is apparently worthless because anything can be classified as not normal wear and tear. What the heck is "normal wear and tear?" We got a second opinion for a declined plumbing claim and AHS went with the first opinion anyway (the second opinion was very different). So, we are out $120 and still have a broken toilet. The 3 plumbers that I saw today all said that AHS is notorious for denying payment. If everyone is aware of this, why are they still in business?

I called AHS when my AC was not working. They sent a rep who told me my coil was going out and it needed to be replaced. My unit is 12 years old and has run perfectly until now. AHS declared that my problem was a mfg. defect and refused to have it fixed. How can something run perfectly for 12 years and have a mfr. defect? I have wasted time and money with AHS. I highly recommend that you stay far away from AHS. That was $75 wasted. I called them when I had a plumbing "stoppage" and they refused to have it fixed because the rep said he would have to get on the roof to run a roto-rooter to clear the blockage, $75 wasted. AHS is a scam.

This is the worst customer service I've ever encountered. Long story short, our water heater broke 2 weeks ago and still hasn't been fixed. We were told AHS will cover the heater, but the contracting company will have to do expensive retrofitting to "bring it up to code". I have called 10 separate times asking about how much it will cost us and what our options are. In every call, I was promised someone would get back to me that afternoon. I have yet to receive a call back. The one time I was able to speak to a supervisor, he was absolutely unsympathetic and said there was nothing he could do for me. We finally called in a well-reputed local company (Hiller) and were told that the "bring it up to code" thing was **. We have decided to have the heater replaced by Hiller. Now, we will see if we ever actually get this fabled "cash out" from AHS. I'm not holding my breath.

Resnick Plumbing Philadelphia, PA - AHS scheduled Resnick Plumbing to contact me regarding a water faucet and D/W line leak. We scheduled the appointment for July 23 between 12 and 4PM with a 30-minute phone call to let me know they were on their way. Resnick never called, never came and never answered their phone when I tried to reach them. I do not recommend using them, they are not responsive. I have been on the phone twice today trying to reach AHS to reschedule another plumber and held on twice for more than 15 minutes. I will try to reach them via the PC.

My AC gave up on 7/18/2012, until today, 7/24/2012, I can’t get help. I’ve been paying my dues every month like everybody. Now, my AC is broken since last Wednesday, 7/18/2012 and today is Monday, 7/24/2012. I’m still asking them to help me and fix my AC, very hard! It’s very, very hard to get help from this company. I will not recommend them to anybody. The weather here where I live has been 100 degrees, very hot. I’m not happy with the company. I called many times but what I got was voice mail, no return call. I’m sick of it.

I bought my home in October 2010. I had been highly encouraged to use this service due to the fact that my house was a few years old and possibly full of surprises. In December, my water heater broke. It took 3 service calls to determine that it was broken and needed to be replaced. I had to pay $60 for the service call, $180 for the permit to replace the heater, plus another $60 to dispose of the old heater.

American Home Shield is still stalling. We're one month with no A/C. We have had coverage through AHS, since we purchased our home 2 and a half years ago. Once or twice a year, our downstairs unit would go out because of the circuit board and sometimes fan. This is a major and costly repair, especially considering the units are close to 20 years old and the same thing kept happening. Each time, we were without air for about 2 weeks. We live in the South, where temps and humidity are unbearable.

I had my A/C unit fail during a 100-degree week in Chicago. I called AHS and like everyone else, I was on hold for 20 minutes. I waited. When they finally answered, I said my A/C unit is not working. They looked up the available contractors in my area. I had one. Long story short, they said to have the work done and send in the invoice for payment. Guess what? They declined the payment to me because I didn't have my contractor wait on the phone for 40 minutes like I did to have this job authorized. I'm on the phone right now for 38 minutes and 19 seconds and I am being transferred for the third time. What a joke.

Three and a half years ago, my air-conditioner went out. The tech recommended replacing it. I was told they would have to replace the inside heat pump and the outside unit so they are compatible with each other. Well, American Home Shield said, “No, we want to just repair it with new parts.” Then on June 13, 2012, my A/C’s pipes freeze up and the water in the basement from the heat pump went everywhere. They sent Energy Solutions from Delaware and the tech was acting like he didn't even want to be at my house. He put freon in my unit outside and said I may have a leak. Well, sure enough two weeks later my A/C breaks again. The same tech comes out and seals one leak and fills with freon again. Well, here we are again on 7/17/12 and the outside unit breaks. I called AHS and they said this is way too many complaints - the unit needs to be replaced.

On the Thursday prior to Memorial Day, I emailed in a service request to AHS thinking the plumber could call and set up an appointment for the next week. I did not expect immediate service due to the holiday and my dripping shower could wait a few more days. I received confirmation of the request with the name of United Heating and Air on it. I waited Thursday and Friday for a call from UHA - nothing. So, on Friday, I called them thinking that since I was at work, maybe they called my home phone instead of the instructed cell phone number. The young lady who answered the phone asked for an order number, left me on hold, and then returned to tell me that someone would call me back that afternoon. Nothing. I waited most of the day on Saturday, got angry and got online and cancelled the request. Time got by me and a week later, I called this time (waited 37 minutes on the phone) and requested service. I was told by the gal what had happened and how I didn't want UHA to service me. I was sent a confirmation for another plumber.

Water leakage in the master bathroom shower - I called AHS. They sent a plumber in October to fix the problem. Also, I paid additionally over $400 on that service call. Today, July 2012, I am having the same problem. I turned on the shower and water was flooding down the stairs. I requested service again. They sent ARS plumbing service on July 17, 2012. The plumber came out. I told him that I forgot to mention also that the toilet needs to be looked at because sometimes it continues to run and I have to shake the knob. The plumber said he will only fix the shower, so I asked him to leave.

I called on July 10th because my A/C unit went out. It is now 7 days later and I still do not have a unit although this situation was considered an emergency. Instead of replacing the 16 years old unit and getting it over with, they are on the elusive search for a compressor to work on the old unit. I have tenants living without A/C in the Georgia heat for 7 days.

I had a premium contract with AHS and when my air conditioner compressor went out, AHS and their local contractor stumbled around for a full week and did nothing while my family lived through 110+ degree temperatures with the AC unit out. I had been calling them daily to check status, and got nothing but robotic employees reading canned policy statements out of their manual. I finally got in touch with the local sales rep through my broker who purchased the warranty after six days and she found that AHS had still not ordered the part. It is still not fixed and likely won't be until Monday, 10 days with no AC in the middle of the hottest part of summer in Arizona. I would never do business with this company again. Absolutely stay away from American Home Shield.

They sent A&P Electric to our house to fix our a/c unit. They came and said the drip pan needed replacing and would order it. We never heard back from the a/c company. When we called them 3 days later, they said they were waiting on approval from American Home Shield. After several calls, we finally got a "story" that our a/c was installed incorrectly. So they would not cover it but that it would cost $2,500 to repair. Our a/c unit was installed 10 years ago and our home inspection would have caught any incorrect installation. Crock, and $2,500 for a drip pan?! Really? No thanks, I'll contract a reputable a/c company. AHS is crooked and really sad customer service, 45-minute wait time just to get someone on the phone. Oh yea, and we got the same story. You can pay another $60 for a second opinion! Ha!

I purchased a home a year ago and used American Home Shield. I purchased their most comprehensive (and expensive) coverage package, which was to cover everything from ceiling fans to pool heating and electric. In fact, they cover absolutely nothing. I have a ceiling fan dangling from the ceiling by wires. They had me pay the usual $60 to a repair person who said it was routine maintenance and would not cover. They told me for another $60, I could get a second opinion and maybe they would reconsider.

I had a technician out to do a tune up on our AC in June. He said that our unit was in bad shape and needed a lot of work. I said that we have a home warranty plan and we would go through them. I had a technician from All Right Heating and Cooling out a couple of days later. I told him what the first technician told me was wrong. This guy, Toby, looked confused. He said he would go look at the unit and see what he could find. He came back saying an inaccurate sized capacitor was installed. We had this capacitor installed two years ago, also by a contractor from AHS.

I was sent a flyer about the warranty. General coverage was stated, but no specifics. I paid in advance. Meanwhile, I went to their website to discover more about coverage. The item I was worried about was specifically stated that it was covered. However, when the actual policy came, I later found out that the item I was most interested in was listed as not covered. Sure enough, several months later, that system did in fact fail, and AHS would not authorize its repair. I immediately rechecked their website, and there it was again, listed as a covered part. So, how many of you out there have issues where the AHS promotional material says or implies that something is covered, only to find at claim time, the policy says it is not? If this situation fits your circumstance, reply to my email. I may have a remedy.

After having AHS for 9 years, and making monthly payments, my AC unit stopped working. I called for service. It took 1-1/2 days to get someone to my house. The service tech said the unit had taken a power surge and called AHS. AHS called me right back and told me they would not pay for the repairs due to the cause being a power surge. I have a SurgeGuard on my house from the electric company, which I pay a rental fee for each month. This SurgeGuard showed that there was no power surge into my house. I had no damage to any other items in my house. I explained this to the AHS person on the phone. She became rude and acted like I was annoying her. She kept stating they would not cover the damage. She kept offering to send out another company to re-assess the unit for another $75 charge. I will be looking into joining the class action lawsuits against AHS. They can kiss this contract good-bye.

We have had multiple service calls on an A/C unit. All they do is band aid the problem - adding freon every month when it should only need to be done yearly, if at all. As long as they get it going, even if it's for a few weeks, they call it fixed and just wait for your next claim. Meanwhile, you get charged yet another service fee. I have talked to others who said they are a scam and that they never replace anything! Put your money in reserve, don't give it to a company who is dishonest and unethical!

I called for service. The plumber came and refused to do the work and Home Shield billed me for the service call, $100. They never fixed anything.

Central air repair/replacement issue - On 5/28/12, I called American Home Shield for an emergency repair to a central air conditioning unit that was dripping through my bedroom ceiling from the attic. The technician stated the coil was rusted and had to be replaced and not repaired. He ordered the part and stated it would take about 7 days for delivery of the part.

I have been without a washer and dryer for 10 weeks; I contacted AHS for service the first of May. I have been through 2 service repair representatives and have had over five home visits that have resulted in a new part and/or repair needed after each visit. I was also assigned an AHS service representative as liaison who in the beginning was somewhat helpful; however, her follow-up and communication skills are lacking significantly. As of yesterday, 06 July12, I have not received a follow-up call and/or a phone call from a manager or any one in a corporate position at AHS.

We had a narrow crack in our cast iron drain pipe in a closet under the bathroom. It was eye-level to waist-level long. We can't use our bathroom. The crack is accessible since we had a restorer strip the area of all plaster and lathe and clean the area. This crack is covered by the pipe coverage but states that should any repair be obstructed by cement, they give a $500 payout. This is not. However, since they said there could be a chance of causing a crack in the area above when they repair the pipe, they will give us $500 flat fee and not pay to fix the visible and accessible pipe. The cracked area is between two bells so there is less likelihood of the crack happening so there is no reason not to pay for it to be fixed. Of course, the plumber they sent said he could definitely do it with no problem, gave me a quote, but then tried to get approval for the cost of going through cement which is what caused this red flag.

New home - First issue was with the water leak on the inside of the house (outside faucet). After waiting for many days before a plumber responded, the plumber said he needed $60 to see the faucet, then would need to make another trip to get the part to repair. Each visit is $60, so we are looking at at least $120 for a $20 part. Second issue, water leaks in the basement from the main water line. It was in fine print that they wouldn't cover. Third issue, on the 4th of July, our A/C went out. We called and they said they would immediately dispatch. So on the 5th, my wife called to check on the status. The company said that company they are using to subcontract doesn't have voicemail and they don't answer the phone. So now it is the 6th and they said give them another 24 hours to respond. It's over 100 degrees here and I have small children. We called up another company, but they are booked now since we are coming up on a weekend. Each time you call, expect to wait at least 30 minutes before you get a response. Very, very poor service.

I signed up for systems plan coverage and pay $37 a month. I talked with Gwen at the GFA, GA office, and then I got a contract for three payments, totaling $444. I sent a void check to deduct the $37 a month automatic draft. Next thing I know, AHS is taking out $111 on June 1, 2012 with another contract fee invoice of $148 to be taken out on June 8th. This was not our agreement and when I talked with Gwen, she said she did not know why they did this. She would check on this. I heard nothing so I stopped payment on the $111. Is this how you do everyone? I am a widow and I can't have $148 come out in three payments. I now get a past due notice for $407. Nobody knows what is going on. Please let me know what is going on. If this is the way you treat customers, I don't need it!

I filed a service request today, July 4, 2012, for my A/C. They sent out their company United Air Temp. They came out and said my compressor was burnt out and if I do not pay them $385 to clean the coils, they were going to send pictures and deny my claim. Later, the man said it was only $165 just to do the coils so I told him to go ahead. Then In just a few minutes later, he came back and said the it's the casing outside. It was deteriorating due to the weather and had AHS deny the request. At that time, I did not realize that United Air Temps is owned by AHS. The guy left at that point without even telling me and did absolutely nothing. This was not the first time I had problems with AHS. Around 2 years ago, I was going to court (against a renter) for one of my properties. I needed a detailed report from AHS. AHS asked for a $25 for the paperwork. As of today, 2 years later, I went to court with no paperwork and they never gave me my $25 back. Beware.

I called in about my broken water heater. They had someone out the following day. The plumber claimed that it would cost $485 for a sediment trap, $120.00 for another charge, and $50.00 to rid the old hot water heater. I called around and found that the sediment trap is $10.00 worth of nipples, two lines is called drip legs or drip trap. I called back to AHS who said they have no control over what is being charged but I could get a cash payment and take care of it myself. This is the third day I do not have hot water. They said it would take 72 hours for me to learn what the cash settlement would be. They honestly think it's okay for our family to be without hot water forever? I also believe the $485 is a way for them to get money to pay for the hot water tank. What a scam.

I made a service call on 5/19/12 to American Home Shield warranty for a service request for repair for my dishwasher. I received a confirmation of my request from American Home Shield warranty on 5/20/12. A man from HAR Appliance Repair that was contacted by American Home Shield warranty called and a service appointment was scheduled for May 24, 2012 .The HAR Appliance repairmen came out on 5/24/12. It was stated that my dishwasher was unrepairable and needed to be replaced. In less than 10 minutes, I was paying the repairman from HAR Appliance $60 for the service call.

Air conditioner went out in over 100-degree Texas heat. AHS had a contractor come out. The contractor was inconsistent/questionable integrity (told us our parts were "in", then told us the parts had not arrived). The contractor was unreliable (they did not show up for established appointment day or give us a courtesy call). Another time, they came at 9:15 pm when we were told to expect them between 5 and 9 pm. A few days later, the contractor arrived for repair without the needed parts and kept putting off our repair. It has been two weeks since we requested the repair. Nothing has been done to repair our AC. When we attempt to contact AHS, we get shuttled to different "specialists", have call "hold" times exceeding 30 minutes, and absolutely no resolution. Avoid this company!

On June 8th, we called AHS to report our refrigerator was not working. Our building maintenance man said the fridge was over 20 years old and was not repairable but AHS would not listen and assigned the issue to Sears for repair. Sears dropped the ball and we never got a repairman out for almost a week. When he came, they had to order parts that took almost a week to get and it was several days before they came to put the parts in and within 24 hours of the repair, the refrigerator quit again. A second repair person came out several days later and did more repair and within 24 hours, the refrigerator quit again. Now three days later and they are telling us no one can come out until tomorrow which will be the June 30th. On top of all this, every time we call AHS, we have to wait more than 30 minutes to even get anyone on the phone. Twenty one days without a refrigerator and at this rate, I doubt we will have a working one within the next week.

On 6/22/12, I was having problems with my air conditioner. So, I contacted AHS about the problem and was told that they would have someone come out on the 25th, which was Monday. Okay, for the time being I decided to buy a small window unit to keep my family cool during the 100-plus weekend temperature. So Monday a so-called tech from Harkins A/C (avoid this company, too) came out to check my unit. After inspecting, I was told that an email would be sent to AHS about the problem as my unit (pay attention) outside was leaking out the coils and could not be replaced.

I have had preventative maintenance contract on my HVAC system with Air Reliant since 2008 and another company for 3 years before that. My HVAC system has been checked and cleaned every 6 months for this time. I have also paid for warranty with American Home Shield for several years. The air conditioner was checked in April and cleaned, and it was working fine, and by Air Reliant's records, it was working better than required. But the air conditioner quit working last week.

Last Monday, June 18, 2012, I had a scheduled appointment with an AHS-recommended plumber. The plumber was scheduled to come out between the morning and noon (12:00). At 9:00AM, I received a call from the plumber that he would not be coming due to the rain. I assured the plumber that it had rained earlier that morning, but it was no longer raining. He informed me that it was raining where he was. This made no sense to me. I communicated with Mr. ** that if it was raining in Bowie or wherever his truck was parked, it should not affect the weather here in DC. I called AHS and was pretty much told one and the same. After the integrity was lost with Mr. **, I requested that I be rescheduled with another company.

My pool service called me stating my pool heater was leaking. I called AHS they stated they would have Hawaiian Pools come out to take care of it. I asked if I could have someone else due to a previous problem with that company. They stated no because they were the only person they were contracted with. The following day, I received a home phone call and email from Hawaiian Pools, stating they wanted to come out the same day, but I didn't get the messages until I got home some hours later. I called them immediately and they had an attitude because they were unable to contact me. I told them I would be home the following morning if they could come. Then, they told me they were very busy and I would have to wait and see.

On the first call to AHS for a simple dripping shower, they sent a plumber who didn't repair it and said we needed a new shower head, but they didn't have one that would work for us. I had to pay AHS $60 for sending the lame plumber. Then, I had to call another plumber and pay again to get it fixed and it was not the shower head - it was a part inside the shower faucet.

I have filed 3 service requests with them. Each has been denied based on not being conditions of normal wear and tear. The most recent was a denied claim to replace a 25 year old air compressor. They claim it is due to a kinked drip line, which would have been there at the time that the warranty was issued. The cost to me will now be somewhere between $3,000 and $6,000, based on estimates by service providers they sent out. To date I have spent approximately $1,000 with AHS, and I have received nothing in return. I believe their company to be fraudulent, preying on people who wish to be protected from eventual wear and tear. The company issues warranties based on conditions that they do not verify, send out providers who are told to find a reason to fault the homeowner and then deny the claims.

The drain line on evaporator coil was running water on one of the center main beams under the house. American Home Shield says its Myers’ problem, write a letter to American Home Shield legal department and they would look at it. I can’t get anyone from Myers to return my call. I have all dates of call and names of who I spoke with. Myers called American Home Shield and told them the problem was fixed, case closed. The repair man from Myers came to the house and did not go under the house to look at the problem. He chose to look at the pictures on my husband’s cell phone and because my husband ran a PVC pipe from under the house to stop water from running on the beam, I guess he called AHS and said resolved (per AHS). My next step will be legal. AHS denies that they paid for the drain line. It is connected to the evaporator coil that Myers installed. Myers denies they ran the drain line; they said they don’t go under the house. Hello, it is attached to the coil.

On 6/14/12, my aircon shut down. The heat index that day was 111. The AHS contractor said he could not come until the afternoon of the following day. When the technician came at 5 pm on 6/15/12, he told me I needed a new unit but that he could not get anything approved at the time of day it was. I demanded he do something. He "taped" my machine and said it would work, and it did not. I had no air conditioning all weekend. On Monday morning, the AHS contractor called to say the fan blade was being ordered and would be available in two days. It's two more days without air conditioning. The fan blade was replaced yesterday, and suddenly now, I have unrepairable holes in my evaporator coils. AHS said, "Sorry, you will have to pay for that part out of your pocket." Well, I bought myself a new unit today, because I am done with AHS. I am calling tomorrow to cancel my contract, and I have heard to expect problems with the cancellation. AHS charges "administration fees" to cancel.

We have had AHS for 3 years. Yes, the rates went up, including the service fee. What hasn't gone up? We just added additional coverage and do pay a nice chunk yearly, but it’s nothing compared to the replacement/repair costs we may confront. There are 2 phone numbers on your contract, one for repairs and one for sales. Call the sales number to speak to a live person (if needed). We have never had a problem speaking with a person. We always have had good customer service. I just had to call them today. It’s the second time our AC broke. We requested the same company that fixed it that did so more than a year ago. Last week, our well pump went out 2 weeks after adding it to our policy! We had to pay for a new one last year ($900.00) because it was not covered. You must read all the fine print and understand what it means! If you don't understand, ask! Reading though all the comments, it seems the main complaint is with the companies doing the work - not including the lack of speaking to a live person!

A/C Repair - I got American Home Shield, thinking I was covered if something goes wrong, but I was wrong. I have placed a service call twice with this company and both times, they found a reason not to pay for repairs or they first try to prove that the damage existed before the start of your contract.

My renter called AHS for emergency service regarding water that was coming out of the drywall and onto the wood floor. AHS replied they have 24 contractual hours to respond to requests for service and scheduled a plumber for the following day. As the homeowner, I called AHS indicating the house is uninhabitable without running water and to send a plumber to evaluate ASAP. Royco Plumbing was called, but they never returned called to myself, my renter, or to AHS. In order to address the situation immediately, I had to call my own private plumbing company who indicated they could come within the hour. Royco showed up unannounced 30 minutes before my plumber arrived. Royco refused to assess the problem because a refrigerator had to be moved. Royco called AHS and AHS then called me two hours later.

My downstairs ceiling had a leak. I called American Home Shield and they sent a plumber. The plumber cut out two holes from the ceiling and said it was the toilet ring from the upstairs restroom. He fixed the toilet ring. Now comes the repair of the ceiling - American Home Shield only covers the hole that was cut out but they do not completely do the full drywall. It's been about a month and my ceiling still has holes. The problem is that from the two companies (Acosta Drywall and Carpentry Etc.) never showed up to do the repairs.

In 11/2011, my oven broke (stove/broiler works). A technician came out four times and told me he replaced everything he could and said I needed a new stove. I got a call from another technician saying AHS wanted him to check it again. He came and said there was nothing else to replace. Everything he would replace was done and said it needs to be replaced. It was junk. I didn't hear anything from AHS and I called. The lady said they were going to send another company to look at the stove (didn't hear back from AHS). I called a few times after and was told that since Sears isn't around my area, that they would replace it.

AHS refused to cover my 12-year old water heater, saying it was neglected and that was the reason the sediment caused the bottom of the unit to leak out. After research issues with water heaters, it is clear that old water heaters fail over time due to sediment buildup. However, the AHS plumber who was recommended by them was prompt to try to up-sell me on buying a water treatment system ($2,400) so the water would not damage a new water heater in the future in addition to trying to sell me a new water heater for $1,250.

I am still waiting after 3 weeks to get my HVAC fixed. All I get is the runaround and no callback. This for a client of 10+ years. I would be embarrassed to work for such a company. Can you imagine going without AC for 3 weeks and still not be anywhere close to getting someone to tell you what they will or won't do. All the people I speak to in "customer relations" are very nice, but no one returns calls or find resolution. They act like they will, but don't. I am 4 calls into my last rep with no return calls. Do not waste your money with American Home Shield!

Ridiculous! They don't do what they tell you they'll do. You wait 25 minutes on hold only to have someone pick up the phone and you're disconnected... over and over. They must be doing this on purpose! My refrigerator died about 4 weeks ago. The refrigerator is only 2 years old and the original cost was $1200. We got our original appointment to repair it after 1 week, which is crazy. Then we waited another week while they ordered parts and shipped them. Then, the second tech came out and said it's not repairable, so AHS has to replace it. That's when AHS dropped the ball. They keep saying that they need to research options and then they'll replace it. It's been a month. No fridge. I pay $45 a month for just an appliance warranty from them. They are really good at taking money. That's what they do. Try to get something from them - different story. This is a great business idea. I think I'll open up my own company like this! I should have known; they get sued like crazy - but I thought they had changed. Hello, AHS - one month with no fridge!

My stove broke and three repair companies came out and they didn't fix it but still required the $60 payment. This is the third time this has happened and frankly, I've had it. I won't be renewing and would advise no one else to do the same. When you call their 800 number, the wait until today was 40 minutes! It's just not the service it used to be.

AHS refused to pay the full cost of my furnace replacement. It was way over 30 years old. The furnace was rusty and dangerous, needed to be replaced. I had a few companies inspected it and gave me a quote. They reported that it needed to be replaced. AHS told me that I needed to maintain it and offered to pay just a portion of the cost to replace it, which is over a thousand dollars. The cost was $2,300, which I was told that when a furnace has corroded, there is no way it can be cleaned or maintained. Furnace cannot be maintained. I was very dissatisfied with AHS after having them as my home warranty company for such a long period of time. It doesn't matter who contact me for my compliant. I didn't feel that AHS was honest about their findings.

I placed a service call about a broken pipe. A few days passed and no call back. When the company finally did come out, they told AHS that the pipe was not connected to the house and it was not covered. Duh, it's broken! Now I am out of 60 bucks and stuck with a broken pipe. After many calls to AHS to complain, I was told another company would come out but none did. Then I was told they did not have another company to do the work and could not help me, and I should write to the dispute department. So that's where I stand. I will be leaving this company next month, but I will be taking my sister and brother along with me because they are all customers of this company.

I can’t reach a real person by phone and I was put on hold for 30-50 minutes. I’m still on hold. I was told to upgrade to the best service agreement, so I did. This was to cover all things in home, including prior problems with the fixture. When I called to have the problem fixed, you seem to have every reason not to fix it. Some loophole is found to circumvent fixing my home, so I ended up spending almost $1,000 per year with you and nothing is fixed. I have had to pay the $60 co-pay, then look for another vendor to fix the problem and spend another $600 for the repair. This company is a joke. Fix it or lose many good customers (including me for the past 3 or so years).

I received a call from AHS indicating my policy was not paid at the renewal date. I informed them that I no longer wanted the service and that I was not going to renew. 60-plus days later I have received a collection notice that I owed 2 months of premiums. First of all, I told them I was not renewing. Secondly, this is an insurance policy and non-payment of premium should be a cancellation of service, as long as there were no claims during the period the premiums were not paid, and should only be subject to cancellation. When I contacted the collection agency, I was told I need to work this out with AHS. It is very difficult to get in touch with AHS as the wait times for assistance is fairly long. I do not understand why my credit is being affected because I decided to cancel an insurance policy. I have been told this is an AHS practice.

I made a service on 5/19/12, to American Shield Home warranty for a service request for repair for my dishwasher. I received a confirmation of my request from American Shield Home Warranty on 5/20/12. A man from HAR Appliance Repair, that was contacted by American Shield Home Warranty called and a service appointment was scheduled for May 24, 2012. The HAR Appliance repairmen came out on 5/24/12, stated that my dishwasher was unrepairable and needed to replace the dishwasher. In less than 10 minutes I was paying the repairman from HAR Appliance $60 for the service call. They didn't hear from American Home Warranty until May 29, 2012 late in the evening on 3:05pm Pacific Time and 5:05pm Central Standard, American Shield's Home Warranty time, after the store hours.

I have been on the phone holding for 19 minutes to reach a customer service rep and they still haven't answered. Rating them as "bad" would be a compliment. The customer service group might as well not exist. Then, we wouldn't have any expectations.

Going on for 4 weeks now, I have been working with AHS to repair my washer. It's an older model of GE large-capacity washer, so I would prefer to get it fixed than to buy a new one, just because it's such a good washer and they really don't make them like they used to. I started making calls on May 20. Sears is the contractor. They have now been to my home 3x to repair, and my washer is still not fixed. They first came out, assessed the damages, then ordered parts. Then they came back, walked in, and said, "Oops, all the parts aren't here. Please reschedule." I say what I think are the next logical questions: reschedule for when and when all the parts will be here.

One thing breaks after another. We recently purchased our house and the previous owner had AHS. When we called AHS to request an issue with the A/C be fixed, they promptly sent someone out and the issue was fixed at $60. However, shortly afterwards, the two hot water heaters stopped producing hot water. One heater produced lukewarm water at best and the other heater produced cold water. So, we called AHS again to come see about the problem. The technician indicated the temperature on the water heaters were turned way low, so we paid $60 to fix. Now, explain to me how the temperature dials could have changed if no one had been in the attic since the A/C guy went up there? I'm wondering what is the next item to stop working. It's very suspicious.

I submitted a service request on Sunday evening, 6/3, and the repair company AHS sent was here the next day. The first 30 minutes, the diagnosis was made. The compressor would have to be replaced. The next 45 minutes was spent trying to find out why the compressor failed. He didn't come to any conclusive evidence as to why it failed; he said it may be from bio growth. When it was serviced last year, the beginning of bio growth was pointed out and they suggested a UV light stick. After researching this, we purchased one and had it installed.

I waited 15 minutes for someone to initially assist me. During my initial conversation, I explained to the Service Rep that I wanted an explanation for the denial of services. I told him I could not understand why the comments were made regarding my repairs. I was told my shower cover was the cause of my plumbing problem. That is an incorrect assessment. My pipe was set in at an angle; therefore, to get to the drain, the shower tile will need to be removed. I have no problem getting the tile removed. I have a problem with the reason for AHS denying the repair. After I explained my concerns to the Service Rep, I was placed on hold again for 15 minutes. This is unacceptable. It is unacceptable to have an ASA of 15 minutes. I finally hung up and called back after 10 minutes of wait time. I spoke with Jennifer who listened to my issues and concerns. She provided me with the process for disputing my denial. Again, your wait time at the claims dispute line has a 15-minute wait time.

I have had my service with them for over 2 years. First time I called, they informed me it would be 12 to 24 hours before they could return my call to set up an appointment. My husband informed them it was 90+ degrees and they said that wasn't an emergency. Really? We had the air fixed that morning and had to pay $450.00 and are still waiting on a repair person to call and set the appointment. From what I have read, there are no satisfied customers. I wish I had read this before I paid them over $1500.00. I have a rep's name and number, who was supposed to reimburse me for what we had to pay. We'll see. I do not plan on letting this matter go.

I never received a call from the company that you set up for me to check my heating and air conditioning units! I paid the extra money to get this service - one of your reps called me and said they had located a local company that would be calling me. Well, I was never called and I've never heard of this company either. I know many reputable heating and air conditioning service companies, too! This is one I've never heard of. I am skeptical. Also, I think I wasted my money. I just signed up with AHS and I may cancel and ask for money back! File a complaint against AHS with Better Business Bureau!

American Home Shield and Sears' awful service - My home warranty with American Home Shield is barely worth having. They use Sears to handle any warranty repairs I need and the service is unimaginably awful! They fail to arrive during the appointment window they quote me almost every time and often I get absolutely no warning. Out of the last 5 service calls, the technician arrived well outside the quoted window on 3 occasions and even failed to show up at all for one appointment. To add insult to injury, I've just had to get them back 3 times for the same repair.

I've had American Home Shield (AHS) since February 2009. Every summer and winter since then, they've been working on my AC and/or heat. They have to come out at least 3 times before it appears to be working and 6 months later, we're at it again. I called two weeks ago because my AC went out. They sent a contractor and I was told that due to age, my AC unit needed to be replaced. However, since it didn't have a drip pan or a filter (which their contractor removed), it wasn't covered due to maintenance. They sent another contractor for a second opinion, who said that the air handler and condensing units were mismatched (one 3.5 ton and the other 4 ton) which is why I've had problems all of these years.

I pay for my daughter's AHS for her house at ** Misty Glen, San Antonio, TX 78247. I had been paying $50 since the beginning. Then, all of a sudden, it went up to $58. Okay, I understand inflation. Now, it went up to $62.48. Why? What upsets me the most is the lack of communication. There was no advance notice to the consumer in either case. I would really like a response to this matter. At these prices, who can afford AHS?

On 5-25-2012, I called AHS to let them know that my hot water heater was not working right. I put in a work order for this because I do not have hot water. I also had to go to work. The gentleman came out to do the work. I am waiting on AHS to say that it’s okay and I will receive a call back from AHS saying that the gentleman can take the hot water apart. Still, there’s no call from AHS. I called AHS back and they are trying to make up their mind after the gentleman told them what the problem was. They would not pay for the claim. I told them that I would pay for the difference. This is the same problem that I had 7 years ago and the hot water was replaced. I still do not have any hot water. One gentleman said that they might pay for this. I had one for this bill. Why should I continue to pay the monthly premium when I can't get service? I have this service for over 15 years.

My 24 year water heater died. I called American Home Shield (AHS) and they sent ARS or Roto-Rooter to replace it. They charged me $92.00 to drill a hole in my brick wall, $48.00 for 26 inches of pipe insulation (I had plenty of that), $133 for a drip pan ($18.37 at Lowe’s), $75 for a gas drip leg, and $75 to add a piece of pipe to fit the new heater. The ARS technician tried to charge me $60 to dispose of the old heater, but the trash workers took it and they get $20 at the recycle plant. My total from ARS was $423.00 plus $60 for AHS. I expect AHS to raise my service fee; they always do after each call for service. Think twice before calling Roto-Rooter and get an item list of charges before the job. I will also not renew my contract with AHS.

I did not get customer service. I called American Home Shield and held the phone for 1:30 and no one picked up. I went online to request service as my refrigerator and freezer is not working. An ID was given over the internet, but when I called Sears I was told American Home Shield have not submitted paperwork. In the meantime, my food is spoiled. I will never renew with them again. You cannot talk to anyone on the phone.

They don't answer their phone, been waiting over 30 minutes. They say to get better faster service, use their web. Website does not work, cannot contact the "Service Request" tab.

They've been fine for the small stuff: garbage disposal repair, small plumbing or electrical jobs, etc. Now that I have a larger problem, it's a different story. My 18-year-old heat pump keeps breaking down. They have sent someone here 4 times this year to add freon. To me, this is like throwing more water into a leaky bucket. Each time, I have to pay a $60 service call. This is in addition to the $40/month I pay AHS. If they do not replace the unit, I will file a lawsuit and a complaint with my county's consumer affairs office.

The air conditioner was leaking all over floor. I called American Home Shield and they sent a company out that had previously been out two weeks prior and said I needed freon. Also, they said I needed the unit cleaned and serviced, so I paid them an additional $165.00 to clean and service the unit. On Tuesday evening, the company said they repaired it and it leaked all over my flooring again during the night. I called AHS again and they sent the same company that was here the previous evening and two weeks prior. They determined that my pan had rusted and they would have to order it. That was on 5/23/12 and AHS said they wouldn't have the pan until 5/31/12 because it was on back-order and they wouldn't try to get it from another distributor. I live in Atlanta and it is over 95 degrees outside. I have asthma and a 100-pound dog, which won't eat and is miserable.

I have this company for 7 years. I had to use my contract only a few times. But when I did, it would always take weeks to get someone to come fix the item. Now, they refuse to fix my a/c, not even replace or half the cost of this unit. I have spent $600 a year for a warranty that I can't use. When I got this contract, they said, "No matter what happens to the appliances in your house, we will either fix it or replace it. No questions asked." Well, that's a lie! When my refrigerator went out, it took them 3 days to get a new one (summer time). And, the one I got was dented and scratched!

Assuming 24/7 meant availability for repair service, we called this past Saturday. We were told that the earliest anyone could call us to schedule a visit would be Monday. The repairman with poor attitude arrived and after 5 minutes, he told us it was a valve problem and they would have to order the part. He said he would notify us on its arrival, which is expected in the next 2-5 days! At which time, he would arrange an appointment to return and repair the unit. He then requested $100.00 for the visit. When he became aware that I was not happy about what had transpired, he said I could pay on the return visit. After he left, my wife called two plumbers that we usually use and found that they would be able to obtain the valve or had the valve for replacement that day. It is now late Friday night and tomorrow will be a week without any further call.

I turned my A/C on for the first time Tuesday. I noticed immediately that it was not working. I called AHS and was actually able to have a repairman at my door a few hours later. He was very unfriendly and difficult to understand. He told us that the unit could not be fixed and needed to be replaced. (It's almost 28 years old.) He asked me if I have a dog. I don't and I never have. He asked the same question to my husband, who had the same response. My property is walled and gated, and we do not have animals in my backyard. He then told me that he needed to send a report to AHS, and asked for the $60. In the past, the contractor always collected the $60 after all work was done. I knew immediately that we were going to be denied coverage.

AC unit was not working after calling in. I was surprised they sent out a technician that same day. I was impressed until it all panned out. I was reassured by the technician that the AC unit would be repaired when in fact the technician knew he would report it as an uncovered item. After calling in to express my concern, I was blown off as there's nothing they would do to even return my trade fee. I felt ripped off which prompted me to look for others who may have experienced the same issue and I see now. I'm not alone.

On May 6, 2012, I discovered my AC unit was not working. I called American Home Shield and placed an order to have a tech assess the problem. Three days later, a technician from Piedmont Mechanical arrived at my home and went to the backyard where the unit is located. The tech tested the electrical outlet only and said the unit was not working due to the circuit breaker was faulty. The technician never looked inside the air unit to see if there was other possible reasons for the system to not work. He recommended an electrician to asses the issue. The tech called American Home Shield that same day to send an electrician. On Friday, May 11, an electrician came out and discovered my electrical system was working at the proper voltage. The electrician called Piedmont Mechanical and American Home Shield informed them that the electrical system was working perfectly.

In March of 2011, they had cancelled a policy which I held for 8 years. They claimed they made a mistake. I didn't know it until May 2011. They were double billing me and till this day, refuse to straighten it out. I need help in this matter badly. I wish someone would do something about it.

Air Zone, the vendor to AHS, came to my house with the repair parts and then left because he was not "comfortable." He did not drive an Air Zone truck. He had only a dirty tee shirt. I asked to see the parts I was buying because AHS was not covering them under the warranty. Air Zone was selling me $200 of parts for $1,000. I checked the same parts on the internet. Air Zone marked the parts up 3 to 10 times. Imagine paying $165 for a $14.50 part! The installer became "uncomfortable" of pictures taken of the repair parts and his vehicle in my driveway. He packed his stuff up and left. I am now being punished by Air Zone and supported by AHS. I have to wait another week. Southern Florida in May without A/C for three weeks. I had the same complaint in 2011. It took three weeks then. AHS does not care. I have to buy repair parts from Air Zone. It is an organized screwing of the policy holders of AHS.

I have had AHS for over 4 years now. In this time frame, I have only used them a handful of times and it never fails, there is always a problem. I pay my $60 service charge and the contractor calls in the repair and AHS says there is no coverage for the item. Now I always call in and explain in detail what the problem is and they say it's covered and sending someone out. They get there and guess what? All of a sudden, it's not covered and I'm still responsible for the co-pay. When I called AHS to discuss the issue, of course, they have no record of me speaking to anyone about my particular issue. They are seriously ripping people off. I cancelled my contract today!

AC unit broke down. They refused to replace unit, fix the existing one or even email me or telephone me.

First time calling in, been on hold over fifteen minutes, tried placing service call online, their preferred service request website. System down, response - apologize for system error. I was warned about this company and previous reviews, should have listened. Their service response is awful!

My A/C is not cooling. AHS contractors could never come out on time. I ended up calling another contractor and paying out of pocket. Just now I called a contractor who is with AHS, he could come out today before he found out I am with AHS. Once he found out I am with AHS, he can't come out till Wednesday, 4 days away! How about the wait time on the phone? I have been on the phone 39 minutes. Still waiting! This has consumed all my weekend, calling them back over again to find a contractor who can come out earlier.

They gave me a contractor that does not answer the phone, nor can I leave a message for them. AHS tells me ten days to get a part (refrigerator). This is not what I paid for or was told.

A/C went out. I called American Home Shield and after waiting for 20 minutes on hold, they would not send a tech out to repair for days. I lived in Texas and the temperatures are in the 90's. Ridiculous! Do not use this company.

AHS fails to deliver again. This is not my first disappointment with American Home Shield. I have been waiting a week for a plumber to come out and clear a clogged drain in my bathroom. As soon as he walked in the door, he told me he probably could not fix the problem because all he had for tools was his little handyman special drain snake. It looked like a very cheap model (mine is better and only cost me $9.99). Anyhow, he worked at the problem for about 3 to 5 minutes before telling me his snake wouldn't go around the corner, so it would have to be done from the roof and his company was not allowed to do that.

I was already upset that I had not had a claim, and already, they were raising my rates and my co-pay. Then, my ice maker started leaking. I called on 4-25-12 to report it and was told that Sears would call me the next day. Well, 4 days passed with no call. So I called back and was told it would be 5-15-12 before Sears could get out. Thank God, it was not my water heater leaking. So I called 4-30-12 to cancel my coverage, since it is worthless. I was told they would charge me $30 to cancel my contract 9 days early! I feel they were trying to push my repair date to after my renewal, so I would then have to pay more.

Slab leak - In a three in square area, the floor tile was hot. We knew this; we could feel the heat. We have the worthless Home Shield. We called and asked them to send someone out that could pinpoint the leak. They sent Grace Plumbing, a local company. We asked their staff before coming out if they had the instrument to pinpoint the leak. We were told yes. We paid out $600 co-pay. That's okay. The ** here is they didn't have the equipment to pinpoint the leak. We knew nothing more than the hot spot we felt with our feet. Their claim is maximum of $500 for this type thing. That's okay but they are sending a check for $410 because they say that is what they had to pay Grace Plumbing. What give them the right to deduct this money from an agreed amount? They won't answer. So I paid $150 to a company that didn't tell me more than I felt with my feet. Everybody else would give us free estimate. When I approached their vender, they were rude and offered no refund. Do not waste your money with this worthless company.

I needed AHS to schedule a plumber to fix a plumbing problem I was having. After three days of not hearing anything from anybody, I decided to call the plumbing company that was assigned to this task directly. The plumbing company would not alter their daily route so I could be home at 2PM. When I asked AHS to find a different company, they told me "No, because they meet our guidelines." When I asked about the customer needs, they said "Sorry, but the plumbing company meets our guidelines." I do not recommend American Home Shield. The second biggest mistake I made was paying for a year contract upfront. Do not waste your money with this scam of a company.

Due to being stationed in another state, my current home in NC became a rental property. I have had AHS for over 5 years and have never had great service with them. My garage door openers stopped working and I had to have them replaced. The company that they contracted with never received payment, even though I paid the $60.00 service fee. I had to pay out of pocket over $750.00 for garage door openers to be replaced that was clearly covered under my plan.

Garage door opener trolley got twisted because stop was corroded and couldn't lift the door. Spring is only 3 years old. Tech came out and wrote 2 remarks. Door was too heavy (surprise, I didn't know the door can gain weight, it has been the same door for 20 years) and neutral lift stays open on its own (probably due to corrosion). He also wrote "door needs to be weighted". AHS denied claim against door opener because they said the door gained weight. Last year, they denied claim on outside A/C because parts were also corroded due to water hitting parts. Hello, it’s an outside unit. They take your money and never pay on claims.

After making an initial service call on 4-6-2012, the tech came out and fixed the item but also informed us that eventually this item would need replacing, simply because of age. Needless to say less than 2 weeks later, it went out again but this time it was recommended to replace the igniting mechanism. This of course is not an item they carry and would have to be ordered (earliest delivery 3-4 days). After calling the AHS representative, I informed her that I have a 100% disabled veteran in the home and I work five days a week. I told her that I needed hot water and asked if they can overnight this part. Her response was basically we have to let it go through the system. As soon as my contract ends this May 2012, I will find another service. They have no empathy or real customer service whatsoever. Of course, they never miss a deduction for payment.

I am with this company for 11 years and they cannot handle even the slightest issues without major problems.

After being a customer with AHS for quite a while, we refinanced. Consequently, we had to inform AHS so that the premium would not be deducted through our mortgage and that we would like to pay through our credit card. The nice lady on the phone mentioned that our outdoor spa would not be covered since it is not built into the ground (it's built into the deck) and that she would recommend that I contact their finance department to get the amount from the last year reimbursed. What a great service, I thought! Oh well, was I mistaken. She had to close our old contract and open a new one. That being said, the finance department denied my request of reimbursement. I called, wrote letters, etc. Finally, I gave up.

Horrible Scam - Don't be duped! We have had this service since purchasing a home in 2001 (stupid us). That's 11 years. In those 11 years, they have fixed a number of minor issues, but when it came time to step up to the plate and take care of the "big fix", they came up with excuses as to why they could not fix the problem. I feel violated by this company. In fact, on one repair, they sent out 3 technicians to uncover the cause of a leak in our front a/c system. We paid for two of those visits. They still could not find the leak. It ultimately caused the loss of over 1,000 square feet of laminate flooring, to the tune of $8,000. Should they have found the repair and fixed it, we would not have incurred such a cost.

Buyer beware! I've been a customer for 3 years. I called today to ask for service for my trash compactor. They informed me it is not covered. She put me on hold to find out if I could add it to my policy during the "add or delete" month. It could not be added. I called back and asked if I started a new policy, would my trash compactor be covered? "Yes, under our new 3 by 3 policy, trash compactors are covered". A paying customer for 3 years was denied coverage on an appliance, but a new customer magically gets coverage? Sounds like to me they will do anything to get a new customer while not taking care of their existing customers. If this is the ethics of a company you're thinking of doing business with, buyer beware.

Water heater not working for 2 months: The pilot for the water heater wouldn't light. AHS sent a tech from Plumbing Aid (worst company ever). It was said we needed a new thermocoupling, which would take 3-4 days. I called and called to find out it's been back ordered and that I gotta wait another week. A month and a half went by, my husband got tired of waiting. He contacted Sears and located the part, then he went and bought it for $60.

First of all, I want to complain about AHS' total lack of customer service. Phone wait time anywhere from 15 minutes to an hour and then they just hang up on you. Service requests are less than timely, anywhere from 2 weeks to make the service call. They seem to use Sears for all their repairs and everyone knows that Sears is notorious for poor customer service. So, I have a tenant with an unusable dishwasher for over 3 months now and still waiting for AHS contractors to submit info to AHS. I sell and manage many homes and will be absolutely certain to tell everyone I contact not to use AHS. I just found out that there is a class action suit against this company. I guess I am not the only one.

I have AHS and my daughter had Old Republic Home Warranty. My daughter had to pay annually for the first year then automatic draft after that. She got considerably better service through ORHW and they actually replaced the items they said they would in their contract, regardless of installation previously. They truly represent customer satisfaction! I would suggest trying to purchase their warranty.

On March 23, I met with the HVAC representative for a local company at my property. After inspecting the unit, he called AHS and explained the unit was unsafe, old, and could not get any parts. AHS called another company just to look at the ducting, which was ok and was not a problem. Both companies AHS contacted to look at the unit are very reputable companies in our area. AHS is now calling in a third company to look at the unit.

The first of Feb 2012, my dishwasher would not drain the water out so I called AHS. I have had part after part replaced and still no dishwasher. Whenever I called AHS, there was another excuse after another on why the technician did not come as scheduled or why the part did not arrive in time, etc.

American Home Shield denied coverage to an air conditioner repair, claiming the unit was not cleaned properly. I have cleaning/service invoices for the past three years by the company that installed the unit. I have filed with the Texas Attorney General, made a formal complaint to American Home Shield and plan to file in small claims court this week.

I have submitted several requests where the contractor comes out and says only part of the repair is covered and the other is not. To avoid them paying for the repair or replacement, they use this excuse. The most recent was my sewer drain. The contractor only talked to me at my front door and would not come in to review the issue. Now, they say I owe them a service fee. If the contractor does not come in to review my problem or at least examine the issue with his own eyes, I should not be held responsible. Also, I asked them to give me time to leave work to meet the contractor and the contractor came over way outside the agreed upon time. I had to leave work early to meet the service guy, who then would not come in to check out the problem.

In June of 2011, our air condition went out. In Houston Texas, this is a problem. It is hot here. Not only that but I have a medical condition with my lungs were it is hard to breathe even in the cool air. I took a day off work to meet the repairmen that AHS sent out. They were a little late, but Houston was in a drought and a lot of people were without air. I walked them out to the condenser and was told that it had blown up and had to be replaced. They wrote up a ticket with a bunch of charges (my air conditioning person said were bogus and should be included in installation) that added up to over $600, that they said AHS would not cover and I would have to pay. They spent about 40 minutes on the phone with AHS and then told me that it would be at least two weeks before this could be fixed. I told them with my health I could not wait two weeks. They suggested we call AHS and do what is called a buy out which only means we would get it fixed and AHS would pay us back.

A recent home inspection identified three faucet water leaks within our home. AHS claimed that water leaks were not covered but the coverage plan clearly states under "Core Coverage Plan" that leaks and breaks of water are covered. What is the point of purchasing coverage if the definition of a claim is only based upon your definition of a claim? I have read the customer testimonials and I would be seriously embarrassed to have that type of press. I assure you that my complaint will surpass this minimal opportunity to express my concerns.

We called for service on your hot water heater that was not working. We were given the name of a company here in Traverse City that we never ever heard of and told they would call us to set up an appointment. Three days later, we still have not heard from them. When we called American Home Shield back to get another service provider, we were told that this is the only one in the area. We have been paying for this home warranty for four years. I can tell you that we are cancelling this policy immediately and taking legal action.

We purchased our home Feb 15, 2012. We have had 4 service issues that were not covered: 1. Electrical outlets not working. We were told that wasn't covered. 2. Washing machine not operating correctly. We were told that wasn't covered 3. Another electrical issue was not covered, which is unrelated to earlier problem. 4. Roof leak not covered.

Leak from upstairs plumbing through to first floor. The plumbing company sent out twice with quick fixes and never actually looking for the leak. I have wasted two days from work trying to get the leak fixed. Now, I'm going to cancel the policy and do it myself.

The freezer started accumulating ice and leaking out. I called AHS for service. Sears came in 3 times since initial and 2 other calls, and so far, the problem repeats itself and gets even worse. Now, the other part is icing over and not keeping temperature. I called for the 4th time and told them that it is enough. Sears won't come for 4 days, and AHS refused to make a decision. (I'd say it is more than enough to be without refrigerator for 2 weeks out of 1 month.) Horrible customer service. Never buy AHS please. It is a scam.

I am very dissatisfied with this company (American Home Shield) AHS 100%. They take the premium for the coverage and when you need anything repaired, they will never fix it. They hire shady contractors that do not favor the consumer in any way and they work with the insurance companies so that no repairs can be done under the insurance contract. I have few problems this year and every time I called them, they find a way not to fix the problem. For example, I had a faulty electrical outlets that did not work due to problems with the circuit breaker. When I called AHS, they sent their electrical contractor and he said that everything was fine and working, but that is totally untrue, and he did not do a good inspection.

I have at the moment a case against AIR PRO (Company used by AHS) with the County for an installation of a water heater (AquaTherm) without a permit or inspection. This unit was also leaking. A letter was sent to the Best Business Bureau. The case was closed and nothing was done to this irresponsible company. We all should sue them for the horrible service they provide to their customers!

My water heater needed to be replaced and feel that AHS should have replaced it. I have had this account for 17yrs., and paid upwards of $6,000. I should not have had to pay for a new water heater which was $801.00, plus $60 service fee.

I have had AHS warranty since 2005. They auto draft a monthly payment on the 30th of each month. Every year when my contract has come up for renewal, I have received a notice in the mail. This year, however, my contract renewed in February but I did not receive notification. Last night while looking over my checking account, I noticed they had debited my account on March 21st for $43.95. My payment is supposed to be $39.95. I called AHS to find out why the increase and why the early draft. I was told my contract had renewed in February and my monthly premium had increased. I was also told the draft was actually late because they did not receive payment in February so it was February's payment on 21st March. I was told they would be taking another $43.95 out on March 30th. AHS never notified me of the contract renewal or the double payment.

I did business with AHS for about five years. I just paid them. I hardly ever made any service calls. What I found out is that if the job is cheap, they will cover it. If it is expensive, then they will find ways to waive the coverage. My tub faucet was leaking. Simple, right? Well, the guy they sent to my home took the whole thing apart then claimed that the screws were loose. He said that someone had tried to fix it before and apparently made the damage worst! AHS waived the coverage so I had to hire another contractor and I ended up paying $600-plus.

My central AC units have been out for a week and still nothing is repaired or replaced! My 70-year old mom is baking in the house as we speak because we have to go through yet another company for the 2nd or 3rd review or inspection to see the problem. Two separate companies have told AHS that the units are fried and need to be replaced. As a result of them not actually repairing the problem, we were told not to turn on the fan of either unit because the wiring looks bad and it may cause a fire! So we have tons of fans going while all our kids sleep in the living room and they just won't pay up and replace the units! We have been with them for years, but this is beyond horrible. If my mom dies of a heat stroke, we will know who to call for wrongful death suit!

My contract with American Home Shield ended in October 2011. Normally, when I don't renew by then, they cancel me and I would have to renew. This time, they are continuing to bill me even though I have not renewed. Now they claim I have to cancel. I have cancellations letters from them in the past and further, I also called and canceled and they told me it was not accepted over the phone when I called them a week before my plan ended. They are scamming me now by sending me to a collection agency called Transworld System in Chesterfield, MO 63017 314-514-2670.

AHS is not cooperating with our calls on our fridge. It's been repaired over and over for 2 years, and it's not holding the temps. My kids' drink milk that is spoiled and get sick most often. And I have one child who will no longer drink milk because he thinks it's spoiled. Also our ice melts and refreezes, and so does all the other food in there too.

I have been an AHS customer for approximately 2 years. I have had two service calls and was completely dissatisfied with the service, or lack thereof. The first case was my home heating system stopped working on a Friday afternoon, when it was a wind chill of 10 degrees, and a forecasted high of only 30 degrees for the weekend.

I have had an account with the company for 17 years and have barley used the service. My water heater went out, and I was charged $800+, +$60 service fee. I feel that the hot water heater should have been replaced by American Home Shield. I have paid upwards of $6,000 for the length of this contract, and you should replace the water heater.

I have been without my washer for a month now due to horrible service from American Home Shield! It took numerous days for a serviceman from Sears to come out (too busy they said). When they did finally show up, a replacement kit had to be ordered. That took about 4 days, but then no service for another week.

American Home Shield does not hold their word on their contract! They claimed they would replace my dishwasher, after it was no longer working and could not be fixed. I've been paying for this insurance service close to 17 years! The replacement department has a number that has an answering machine on it that no one answers! I have been on hold for over 1 to 2 hours each time! My phone bill will reflect that! I've called the main number so many times, complaining that no one answers the phone number that was given to me, to replace my dishwasher.

In September, we received in our mortgage payment envelope an invitation to have American Home Shield cover our home. We signed up for it in September and it went into effect in December. Yesterday, March 8, 2012, we turned on our AC for the first time and it didn't work. We called AHS to get service. When the service person arrived, he said he had to call AHS to get approval to make the repair. Come to find out that they will not authorize the repair. Their reason was that we were covered for a heat pump and not for central AC. We were never asked if we had a heat pump or a furnace with central air. We simply sent in the form that was in our mortgage envelope. It would seem that we would be covered for any malfunction of our heating and cooling. The supervisor said we were sent a policy in the mail and we should have read the policy. Has anyone ever tried to read a warranty or insurance policy? I'm a realtor in Winston Salem, NC and I don't ever intend to sell another AHS warranty to my clients. With treatment like this, I would be making my clients angry with me for suggesting they use AHS. I’m totally dissatisfied and angry!

I have been with AHS for about two years and find their service and support to the worst I have ever seen and fully support a class action lawsuit. I called AHS of Friday March 2 at about 7ish and requested an emergency work order on my AC unit in the attic. I turned the system off to stop the water leak. AHS said that they placed the emergency work order and would have someone call within two hours, no calls. March 3, very cold in the house with a six-week old baby. I called and ask for a status update and to speak with a supervisor. "Okay, no one can take your service call. Can you call someone local and have them call us (AHS)?" I explained to them that I was not an AHS marketing rep and it's not my job to locate vendors to make repairs. It's AHS' job. They stated I could pay for it and get reimbursed. I have been down that road with AHS, not again. I told them no. AHS finds the repairmen, not me. After three times calling Saturday, March 3rd, I still have no services provided to an emergency work request.

My annual contract was changed and no one notified me. They just kept on charging my credit card on file without telling me they were changing the service call fees from $45 to $75. I tried cancelling the contract but they just kept passing me from department to department for 45 minutes. I expect a full refund and my contract cancelled as of last year.

I am a 65 year old female, who is disabled/retired, living on a fixed income. I started with these people when I bought my house in Dec. 2007. This insurance was recommended to me by the Realtor who handled the transaction. The only payments available were yearly (which I could not afford to do), or automatic withdrawal monthly by AHS, so I had to give them my bank information. At that time, I ask if they could set the withdrawal date for the 15th of each month, since that was when my disability check arrived.

There are lots of long hold times to get to customer service, when you are cancelling your contract. Then, they say that only Accounting Services, which is open from 8AM to 5PM, Mondays-Fridays, has the authority to cancel the contract. Working people do not have time for long holds from their job. Even if you are lucky to get through, they say that we do not send email confirmation for cancellation of contracts. The official letter would come in the mail in 14-21 business days. 5 weeks went by, and I haven’t received the letter yet. We learned that Accounting Services has not yet received your cancellation notice, because you did not speak to them directly.

The light on our ice & water dispenser stopped working. American Home Shield sent their contractor, Bay Appliances, to repair. They said 2 parts were needed; a socket and a light bulb, but they were on back order. I waited for one month and called the vendor for the actual part numbers. I went online and found the part numbers in one minute! They were inexpensive and immediately available. I gave this information to both the contractor and American Home Shield so they could expedite the repair. They both said they had to use their part supplier and that both parts were still on back order.

I'm trying to cancel my contract with AHS at the end of my first year contract. I was definitively not satisfied with the handling of the first case when we needed the AHS plan. The A/C controller card broke down in our (single unit) A/C during the coldest period in Savannah this year. First, we found out that AHS boasting 24/7 service turns out to only mean scheduling and not actually doing something until the first work day! If it’s not deemed life threatening, what kind of question is that? Secondly, we decided to pay the extra fee for emergency service on Sunday to the subcontractor (Action Air Conditioning & Heating Co, Inc.). Although the tech that came to our house was friendly and did what he could, the responsible leader of this company did not treat this as an emergency after we had paid and did not even follow up ordering the part they did not have in stock until I called them after lunch the following work day!

As a result of Hurricane Irene, I had $27,000 worth of damage to my basement. After a week or so, I had mold growing in my basement. Balboa gave me a verbal okay to get the mold remediation done. A claims adjustor came out and I gave them the bill, which was about $7,000. After Balboa finished processing my claim, they told me that they were only going to be able to give me $5,000! Are you kidding me? That didn't even cover the mold remediation, or any of my personal belongings. I lost almost everything in my basement, furniture, fitness equipment, clothes, shoes, etc. Balboa didn't cover the cost of any of this. I got stuck with the balance of the mold remediation bill that I am still paying to this day. Thank God they are working with me and letting me pay them a little every month. I'm now in the process of repairing my basement a stage at a time and paying for it out of my pocket. I am canceling Balboa ASAP!

I thought I had a stoppage in my bathroom plumbing line. I called American Home Shield (AHS) and asked them to send a plumber. I knew that would be near impossible because all the plumbers I had talked to in my area refused to do business with them. At any rate AHS told my they would try to locate a plumber within 2 hrs, if unsuccessful I could use my own plumber. AHS couldn't find anyone. I called my local plumber that I have used for many years. He came out and took a look and told me that I had a breakage under my house due to wear and raw sewage was leaking under there as well as methane gas which is the by product of raw sewage.

A few years back, my water heater went bad. I contacted AHS. A tech came and replaced the water heater. I paid $60. A couple of months later, the new water heater started leaking from a coupling. I called AHS, they sent a tech and he found that the company who replaced the water heater used the wrong type of coupling. The bigger issue was, there was also a leak behind the drywall that was also caused by the previous company. I'm not sure how they did that, I paid $60.

I have had this policy for just less than one year. I recently called for two problems. My pool heater was not working. A pool repair person came out and told me that mud daubers caused the problem and it wasn’t covered. Charge $60. I decided to put in a new heat pump. When the pool company came to install it (not the same pool company), they told me the element was not faulty and it was the circuit breaker that was bad and mud daubers were nowhere near it.

They charged my credit card with 3 payments when I authorized one. In 2011, I received notice to renew my account with AHS. Listed on the form was 12 months, 3 months or pay in full. I sent in one payment toward the 12-month option. When I called regarding my water heater problem, I was told by the service person that they had spoken to someone who authorized the 3-month plan. I instructed the young lady that I was the only person who could have given permission and that was not the payment plan I chose. I want to receive from you an itemized statement explaining charges or fees. I want the total amount due without penalty. What was done is not acceptable. Please respond ASAP.

I've been without my washer since January 5. The first company, Oasis Heating and Cooling, never contacted me for an appointment, thus, I had to call them. After they finally came, he replaced the water pump. Since the washer wasn't agitating, of course, that didn't fix the problem.

During a two foot snowstorm in Denver a couple of weeks ago, the furnace stopped functioning. I called American Home Shield and they said that they could not replace the furnace until Monday, therefore, I had no heat for 3 days. The contractor, Purcella, installed the furnace and in passing said that I owed them $1,130 for code upgrades. Which of course, was never mentioned in the contract. I had to pay it at that time, but I will dispute the charges. The company did not pull a permit, so I had to call and request for one. The inspector then came to my house and charged Purcella with a long list of violations.They returned, once, again, and if you could see what they did to the furnace, it would make you sick.

I can not get rid or block their emails to me. I need to stop them from sending emails to my email address!

My washer wouldn't spin fast enough anymore and leave me with soak wet clothes. I called AHS. It took four days for a technician to come out. When he inspected the machine, he showed me what was broken and said that he would have to order 3 different parts and come back later. He also said that the insurance might decide to replace the washer altogether, since this would be a pricey repair.

It's a plumbing leak beneath our home that we have been trying to get corrected since October 20, 2011. The sheer hell emotionally and otherwise that my husband and I have suffered due to AHS' negligence and blatant fraudulent behavior is difficult to describe.

I have full coverage including spa/pool heater. In January 2012, the water in the spa/pool was not hot; and they are heated by gas heater that uses gas supply from a propane tank. So I called the gas company to see the problem, thinking I am out of gas. But it turned out to be that the heater unit was bad and they had to shut the gas down.

I am being deluged by emails from people purportedly with American Home Shield, about warranty for the furnace. The problem is that we are renters. Our landlord takes care of maintaining everything. I would like to know how to get these stupid idiots to stop sending emails.

American Home Shield advertises that their home warranty will pay to replace covered appliances with a similar item, with the same features if they are unable to repair a faulty unit. After taking nearly a month to determine that they could not repair my oven, they offered an inferior unit as a replacement, that does not match the features on my existing oven. I even offered to pay half the cost difference to get a new oven with similar features, and they just repeat their original offer. Every time I call them, I spend hours on hold, and finally reaching a person that deals with the issue, by transferring me to another automated system, that keeps me on hold or hanging up on me. I have even been "transferred" to leave voice mails for individuals that I later learned, are no longer with the company! They are clearly not interested in resolving this issue, and have no intention of meeting their contractual obligation.

My family spent four cold January nights without heat because American Home Shield hires questionable contractors who provide inadequate service, then denies coverage because of "improper repair." AHS then tries to sell you more expensive coverage which covers future "improper repair." We ended up hiring and paying for our own repair contractor.

They were slow to get the new heat pump in, but they did not try to say that it was our fault and didn't try a patch up job so I was pleased with that. That said, I only buy home warranties if my heat pump or A/C is older than 8 years old. Most last that long and this is where they make their money -- people buying warranties on new homes with new appliances. It is unlikely that your relatively new heat pump is going to break. Can it happen? Sure, but insurance is an "odds" game. You don't want to play the odds with your health, you got to have insurance. But with appliances, it makes no sense to buy expensive warranties every year for a new appliance especially to the tune of $600/yr. The heat pump is truly an expensive item that you might want to worry about, just my way. I was a realtor for 10 years and some people swear by home warranties and some people hate them, but I can't find another company that will actually replace a $5000 heat pump but AHS. Most limit that to $1500 or so.

My 20+ year old furnace was broken and AHS tries to fix it. Each time they come out, they have tried to collect a new service fee because it is a different part. We have had a tech here no less than 12 times since November. Time off work, frustration and no heat do not matter to them. Today I asked for a copy of my records which I was told I can not have. Since when can a company keep my service request records and notes about repairs at my home from me.