American Home Shield Reviews

I have used this company for over 20 years. Originally there was no charge when contractors came out and it's understandable that it would be costly to the company. It was $35 for many years and then it went up to $60 as of our last contract. When I called in last week for service, it had risen again to $75 for a call. They raise the fees after you have signed yearly contract and sometimes the call takes less than half an hour. If I had the time, I could have contacted local serviceman for that amount. If you just saved the fee amount in account, it would be $900 a year and probably wouldn't need American Home Shield.

This company is a joke. I am a former Employee of AHS and I would like to inform people of how they treat their customers is how they treat their employees. They lie about so much and really force us to lie as well. When they tell homeowners someone is working on their emergency calls in dispatch after hours that department is closed. They removed Honor God in all we do and it shows. They have made things impossible for employees and show no value in how difficult their choices make the job. The problem is not the employees, the problem is the technicians they hire. They always take the contractors side versus the customer just to say they have someone to service them. They have employees who work from home and take customers credit cards information but tell them that work from home not to tell the homeowners because this will create issues.

I called AHS to make a service call to have someone come out to see to a plumbing problem at approximately 5:45pm on 7/26/13 and the Customer Service representative (Tameka) informed me that she didn't see an active account. She didn't know why and after insisting that I speak to someone she looked into the matter more closely and told me "the policy was non-renewable" as of 7/12/13. I asked to speak to a supervisor to get further information on why it was non-renewable and was put on hold so that she could speak with a supervisor.

I got the garbage disposal failure and report them that disposal is not working. The good news is plumber came in and just change the disposal. After the work, found out the original problem was electrical (the outlet is not working). Anyway, the plumber did collect $75 and I should call AHS again to dispatch electrician. Call them and they charge me another $75 for the electrician. The plumber didn't check whether the problem is on the disposal or the electrical, he just changed it. And AHS want me to pay another $75. So, I called them to explain the situation. Of course they don't listen me. I told the technician to call back my number with supervisor and don't have any response.

How come there is no Class Action Lawsuit against AHS? They are a scam. They will do service calls that are minor, but if it is a big ticket item like a Air Conditioning unit, they will not pay for. I have been duped for three years of firmly paying them and to take two months to review whether to repair my unit first saying yes, then to turn around and say no. I do not wanna see another person lose money to this scamming company.

The service tech showed me the frog that shorted the capacitor, which in turn, ruined the compressor. American Home Shield denied the claim because of the frog. Said it was not normal wear and tear. How do we stop a frog from getting in the system? So, 4 years of policies at over $2000 and we are just another denial. 3 technicians from other a/c companies have since told me they used to work for AHS and that AHS did "whatever was required" to avoid paying a claim. Their words, not mine. Need I say more...

I decided to switch warranty providers to American Home Shield after a horrible customer service experience with another company. Then my upstairs A/C decided to stop blowing cold air. I called AHS and they sent out a technician within two days. He takes a look at my system and says that since it's 20 years old, everything is out of code and needs to be updated. He also tells me that I have a leak in my coil and that it's so bad that my A/C must have been out for a long time. AHS calls me and tells me that they will not cover my repair because it was a pre-existing condition.

AHS set up an appointment with their vendor to repair a leak in our AC. The vendor never showed or called. When I finally did get to talk with him, he couldn't be pinned down to another appointment time, so I called AHS and was told they would look for another vendor and call me within 4 hours. That never happened so I called back. This went on for 2 days. During that time I was also told that if they couldn't find another vendor within 48 hours of my complaint, I could find a licensed service professional myself, pay them and submit the bill for reimbursement. When the 48 hours was up, they told me that my request to find my own vendor had been denied because they have their own vendor (the guy who never showed). Now my choices are to wait around for someone who might never show, or go out and find someone reliable whom I pay myself. From now on, no home warranty. I save my money to pay a good service person when I need one.

I have been using American Home Shield for over a year now. I've had several things happen TO or IN my home where I've had to call and ask for help from this company I am paying every month. When I called in today, I was greeted with another "snobbish" attitude by the woman on the other end of the phone. This just adds to the list of times I've called and been treated like I'm some sort of ignorant person. She didn't want to help me by answering my questions. She just kept repeating, "Well if you read your contract," blah, blah, blah, basically telling me to get bent and to read my own contract and figure it out myself. Are you ** kidding me? What the heck does she have a job for then? Maybe I'm confused.

I was given an AHS warranty from Coldwell Banker when I bought my house. 3 weeks later, the hot water heater started leaking. I called AHS and they set me up with a plumbing company, paid a plumbing $100 service fee (same fee if I didn't have AHS). He tells me it needs to be replaced. I thought "thank god I have AHS to cover this." They wrote up an estimate of what the charges would be that weren't covered by AHS. They added up to be $650, including a disposal fee of $125. I told them I can dispose of it myself. They said they don't let people do this for insurance concerns. I said, "But it's mine, what if I want to keep it for sentimental reasons?" He said he will still charge me $125 if we kept it. I knew then the plumbers and AHS are just a bunch of shysters who prey on ignorant people. The cost to do it myself was given $400 and I was given $15 for my scrap metal, which took me 10 minutes to dispose of. I called and cancelled the policy, and was refunded $400.

AHS was not able to have my refrigerator repaired within two weeks. On July 10, 2013 we discovered that our GE Monogram refrigerator stopped working. The compressor was running 24/7 and the inside temperature was around 53-55 Degrees, should be 37-40 Degrees with normal setting. This item is covered by our home appliance insurance company "American Home Shield". I called AHS about the problem and a local repair service company came the following day. They did some basic test - added some refrigerant - Freon 134A. They told me that the freon charge may resolve the problem, but they we not sure. Apparently there was a very minor leak when the pressure exceeded 25 PSI. The temperature came down around 45 Deg, then the compressor was making a funny noise and the temperature came back to 55 deg.

I had bought my AMERICAN HOME SHIELD policy and a additional PLUMBING coverage. Well I had plumbing issues. The shower and toilets backed up and AHS sent out this plumber nearly 40 miles from my home and the FIRST THING he said was AHS will not cover this and that... I tried to get the insurance co on the phone, but was on hold forever, and then the PLUMBER said AHS was on his phone. I think a BOGUS person pretended to be AHS and said they will NOT COVER it today because my clean out line is in my toilet. MOST CLEAN OUT LINES are in track homes and in the toilet--so the PLUMBER said it was going to be $325 for thirty minutes of work. I wrote the check and after he did his job I called three local PLUMBERS and they all gave me an estimate for $150-199 at the most for what he did.

I did not have a problem with service ever and I was with AHS for over a year. My complaint is trying to cancel. I sold my home in April of 2013 and called to cancel. Here it is the end of July and I'm still having problems with them...They want my HUD1 statement to cancel. This document is none of their business. This has been a horrible experience...trying to cancel!

The good, the bad and the ugly..... (The good) We had one decent experience when our dishwasher needed to be fixed. Guy showed up, fixed it and we paid $75. Simple enough. (The bad) Our air system started going last year. We waited weeks in the South Florida summer for a guy to show up and Band-aid the system. (The ugly) We've been without air for two months now and there's no hope in sight. The contractor determined our units need to be replaced and AHS is doing everything to prevent actually doing that. We've received nothing but the proverbial run-around. They can't find a local contractor. They can't find the part. The part was sent to the wrong address. The contractor subcontracts and it's not their problem. Only one unit will be replaced, not both. Blah, blah, blah.

I put in a service request with American Home Shield for air conditioning repair on July 8 because the unit failed after being serviced by NATIONAL AIR COND HTG & REF INC. the month before. I paid the service call fee and an additional $200 for Freon for the first visit. They sent the same company and technician out and this time I was told that the entire unit had t o be replaced and it would cost an additional $360 for Freon. AHS said that it would be replaced on July 15. I've been told on four separate occasions by AHS and the repair company that they keep getting the wrong parts and equipment from the supplier. They understood that it was a medical emergency situation when the order was placed and assured me it would be taken care of. The service company didn't even have the courtesy to call when they didn't show up to install the replacement unit. It's been over a hundred degrees in my house since the unit went out and I have an 82-year-old parent living with me.

AC broke on July 3rd and called on the morning of July 5th... They said someone would be out that day. NO SHOW. Showed up the next day and then told that I'd need an electrician who said I needed the AC company back. American Home Shield used Eagle Air in Plainfield. The contractors were polite and seemed knowledgeable. I was told that they "had to" get the electrician out BEFORE they could diagnose it as a compressor problem. I asked "multiple times" how old the unit was. I told them I might just want to get a new one BUT they told me that with just a $75 fee I should let American Home Shield take care of it.

Update: When I called yesterday to cancel, they were willing to send me a $125 credit on a card in the mail which I could then call back and pay that $125 charge with and they were willing to cover half the cost of the Whirlpool service technicians cost to repair or replace. But because I remained adamant that I wanted to cancel, they are not going to waive that $125 and are telling me that is still due nor are they going to assist with the microwave repair nor refund any of the contract monthly dues. They are not trying to make it right, just trying gloss over the crap to keep me paying money to them... Guess what dirtbags, you can't shine **!

We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called them to request that some one come and fix it, the contractor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines". Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion.

I have had this policy with AHS for 3 years now. They are refusing to give me new AC units which I was told I needed by another HVAC company that I needed, and are instead using sub-par contractors to come out multiple times to try to piece things together to make them work. Their representatives lie on the phone and tell you they have contacted the contractor, when he comes to the house and tells you 3 days later that he never heard from them. I will NOT renew this contract. I have given them too many opportunities to fix this and they have failed every time. They will not give you the comparative replacement for your item.

My fiancee and I had a previous warranty company from 2011 to 2012 when we purchased our home. Our mortgage company, Wells Fargo, included an ad flyer for American Home Shield with one of our statements nearing the year mark and upcoming renewal. On the flyer, it looked as though this company covered additional items like HVAC ducting that our current warranty did not. We were also pleased that this warranty could be worked into our mortgage payment monthly instead of being required to pay for the entire year upfront with our other company. In hindsight, we should have known that this is obviously a Wells Fargo shill/swindle child company or something. Same shady practices, poor customer service and thieving tactics to take our money.

We returned home from vacation to find out our Air Conditioning was out and the house was over 90 degrees. This was a Saturday night. Upon calling American Home Shield they told me they would get right on it and call me back and if I did not hear from them by 7:00 a.m. Sunday morning to call back and check the status of the repair. I called to check on the repair status. I was told the contractor for Air Conditioning they contact was not taking any more work orders. They were overbooked and would have to get back with her. American Home Shield authorized us to get a local company to come out and they would repair the air conditioning for us with the craft fee.

I was in the hospital and my son tried to help by paying my bills for me. He used the wrong account and spent the money in the account I use for auto payments, so auto payment to American Home Shield failed. I returned home and found out what happened and called AHS to correct the problem. I paid the missed amount, and since another payment would be due in about 2 weeks, I paid that payment in advance with the understanding that all further payments would be moved up to the 3rd of the month. When we concluded the agreements, I ordered a service call.

I had an A/C system that did not have a float switch (older house). AHS sent inferior HVAC guy who installed float switch IN FRONT of Pee trap. Result? Flooding continued. They couldn't send anybody for a week while water damaged structure and ceiling of bathroom below. Back and forth between plumber and HVAC until they finally got guy who put Float Switch on other side of Pee trap. It cost me four call charges at $75 each, was refunded for 3. I tried to put in call for washing machine repair this year, found contract not being reviewed by AHS. When asked why, I had too many claims, I cost them too much money. As if it was my fault! Last repair still covered, they have to come back. Execs I dealt with before are too cowardly to contact me. I didn't even get a letter that my contract would not be renewed. I had 1 call this year. Two calls last year - both were nightmares - 1 involved AHS rep lying, other was bad HVAC tech. They had to pay to replace a Microwave and send money for co-pays for HVAC problem. Four calls in 3 years is too many? Bad faith.

We had a minor leak in our house on June 6. They sent an unqualified plumber to the house who told us the leak was fixed (Unstoppers). On June 18th we had water gushing out of the SAME leak. It flooded the upstairs and seeped through to the ceiling of the downstairs bedroom. It took almost 3 days for AHS to get a plumber to the house, who stated that this second leak was caused by faulty work by the first plumber.

We have been going around and around with AHS for the past month. The temperatures in our home stay around 80 degrees (despite 72-74 on the thermostat). They sent the first AC repair guy out, who dripped sweat all over our floors, was nice, but apparently not competent. He came two times and the 2nd time told us it was a plumbing problem with the line. I had to wait more days for the plumber who checked the lines and said it was an AC problem. I had to wait more days for the AC guys to come back; this time, different guy from the same AC company came. He appeared to be more competent, ran more tests, and changed out a fan that you can now hear quite loudly when the unit runs, but it still did not fix the problem. We have cold air, but it doesn't blow so it still is not cooling our house.

I have had very few good experiences and am not ready to cancel them. My first bad experience was when we turned the AC on and the heat continued to run. They sent someone out that said the thermostat was wired wrong. I told the repairman I didn't see how that could be since it has been there for 3 yrs with no problems. He said it was and disconnected it. There were also burnt wires that they replaced and left.

This is the third house on which I have had an AHS warranty. First warranty, some 15 years ago, was fantastic. Second house, the warranty was okay, but I had to find my own contractor and repair person. The third, ah, the third, what can I say? First call was for a trash compactor and disposal. Sears showed up exactly on time and got the compactor going. The disposal repair/replacement took 32 days. The washer went out. I called them on June 22. They scheduled a repair person on July 10. Lots of dirty clothes! On July 9, they called and said they would not be out until July 26. I called and emailed every number I could find. Finally, I called Iowa and talked to a lady who FINALLY arranged for a service person to come out tomorrow, July 11, 2013. I cannot tell you how many hours I have spent fooling with these folks, not to mention the frustration. My contract ends on July 25. Bye bye, AHS. Good luck... You are going to need it if you continue to treat customers like you treated me.

We've had the same AHS contract since we bought our house 16 years ago. They auto debited my CC, so never a late payment. At first, they were good, but the last 2 years have been strange. Last year, I called and they denied the claim, and I fought it and they eventually paid. That was with the Heat/Air Conditioning Pump. They claimed I didn't maintain it and said I was bound by their contract to have the coils cleaned annually, something I'd never heard before. Then AHS tried to upsell me a Heat Pump Maintenance contract for $250. I refused and found another company to clean my dirty coils, only to find out the coils were FINE, not dirty and not the cause of the breakdown. I fought AHS and they repaired it. Too many back and forth = waste of my valuable time. That was the only call for 2012.

I have been going back and forth with AHS for 3 months now. My air conditioning unit broke in April when we went to turn the A/C on for the first time. Since then, AHS sent a service team out called PRO AIR/HEAT. Pro Air has sent out 5 service technicians on 5 separate occasions to try and diagnose the issue with my A/C unit. They ordered a part back at the beginning of MAY, and the part wasn’t expected to be in until the end of June. In the mean time, they somehow rigged the unit to work temporarily until the part came in. Never heard from anyone until I called the last week of June, and they told me that the part wasn’t the correct part; and now they don’t make a part to fix my 25 year old A/C, which I knew was going to be the issue from day one.

After reading some bad reviews, we were so skeptical and hopeless to use them. We bought AHS for our thirty some year old house last September. Nine months later, our A/C stopped in 90-degree heat. We called them on a Thursday, and they immediately sent an email with the information of the contractor (United) coming out the next morning. They came and confirmed that the A/C was dead and the furnace was also dead and had to be replaced. On Saturday, the manager from United came, and gave us an estimate. He was very knowledgeable and professional. The furnace and A/C unit both are covered under the warranty with AHS, but all the plumbing and any upgrades we had to pay the difference. He ordered and scheduled for next Tuesday, and they came at 8:00am and replaced everything in about 5 hours. We are very pleased with our experience with AHS.

I have had AHS for 21 years. At first they were good. Now they are horrible and have gotten worse by the year. Today, they came to look at an air conditioner that needs replacement. It is very old. They said it wasn't covered because there were signs that pests had been inside and caused the damage. A few months ago, I called with a leak, and they couldn't come for 48 hours so I had to pay to have someone else fix the problem since I didn't want wet drywall for 48 hours and the inconvenience of not having water. A while back, they wouldn't fix my spa because they said it didn't meet code, though they had been servicing it for years. They charged me $75 for today and said they would send someone for a second opinion but I'd have to pay another $75 if the diagnosis was the same. I've had experience with their second opinions. I'm cancelling my service. Please do not throw away your money with them as I have for years.

The policy is on a rental property. The first call was 10 days ago for a broken dryer. Since then there have been at least six calls by either me or my tenant. There has not been one returned call and the tenant had never heard from a service person. Today I was authorized to have the tenant find her own contractor. This would not excuse the service charge of $75. Sears was the 1st service provider, but couldn't get to the property for more than a week. My take would be, they are putting discounted AHS calls at the bottom of their list. A second group was assigned 6 days ago and neither the tenant nor I heard the first word. I left a message for a supervisor, who was "tied up," and received a call back nearly 5 hours later. She said she's sorry the service was so bad. A $75 M.C. to use only on their account for my "next" service call. What a dud company! Never again.

AHS sent out D-R the first time and claimed there was no return air for our unit. He told me the option was to move it into the attic, and re-duct the whole house, for $8.000.00. I did not agree with this. I then had a Trane dealer come and check on the unit. They were the ones who installed the unit. He promptly showed me the return air. I then called AHS back. They offered a cash-out. They also said I could have a second opinion. That is what I did. All Seasons came out and said that yes, there was return air. He pointed out that the unit was 20 years old, and if it was fixed, it would break down in a year. He recommended that we replace the unit.

American Home Shield seems to exist to take advantage of seniors. My 74-year-old mother has a policy she has paid on for at least 4 years without filing a claim. Then when her AC breaks, we get the runaround. It's 110 degrees out and it has taken more than 3 weeks and the unit still isn't fixed. I called to find out when the condenser was arriving. They said they didn't know. I asked if they would pay for a hotel room since this is a health issue for an old lady. They said no. I asked to speak to a supervisor. They said someone would call me back within 24 hours. No one ever did. This company is awful.

I bought a home warranty from AHS. My hot water heater went out, so I called AHS. They told me a contractor would call me within 24 hours. I asked if I could buy the tank and install it myself, since I am a Journeyman plumber. They could repay me for the cost of the tank. Per their terms, the contractor will come out and inspect the problem and may just use parts to fix the problem. 24 hours later, a contractor calls and schedules an appointment for Monday.

I have been a customer of American Home Shield for over 10 years. The time has come to say goodbye to them. They started out alright for me, yet in the last 3-4 years I have noticed that, at least in El Paso, they have stopped using reputable contractors. Now what they seem to LOVE to do is use sub par contractors who have started a business out of their home and do horrible work, which causes them to come back 5-6 times for the same problem. This occurred to me in 2011, 2012 and now 2013.

Our A/C unit stopped working so we called AHS to get a contractor to take a look at it. They said within 48 hours a contractor will call us. Our service request was created Wednesday and by Friday, no one had called. I called AHS customer service that Saturday and spoke to Carrie from a call site in Georgia. She said that the contractor was closed until Monday due to Thursday being a holiday. I asked if she can reassign the job on a higher priority to another contractor as the house gets very hot. Carrie said the weather is only projected to be at a high of 87 degrees in our area.

Air conditioner went out and the repair guy came out and said animals damaged the unit. I do not have any animals nor have I seen any the whole time I have lived here. This was totally bogus and HVAC company must be in cahoots with American Home Shield.

Our AC unit is old. When the tech came, he stated that the unit is old and undersized for my unit, although in the past, they fixed it. I also live in a gated community with 60 identical units, and they all have or mostly had similar AC units, some of which were replaced by American Home Shield. Well, they told me that they will not fix or replace mine, and will send me a check for $600, which is only 1/6 of today's replacement cost. Also, the main problem when their tech came to check was that he left the fan on on the top unit, and although the unit is on OFF, it's still blowing warm air and I cannot turn it off. I've contacted AHS about 10 times in the past 8 days about this, but they still could not resolve it, telling me that I should not turn it on; but when I tell them it's off but still running, they tell me impossible, but they will send someone over, and then no one shows up, and the same thing starts over. I don't know what to do. I have a sick wife and a child at home.

I called American Home Shield, on 5 Jul 2013 at 1600 hrs. I was texted by the garage door company in 1 hour to report that the soonest that they can come is 11 Jul 2013. I also was informed that I have a service fee of $75.00. I called the company and the young lady told me $15.00. I said I was NOT informed of this and she asked me if I WANTED TO CANCEL. I asked if I could speak to a supervisor, and was told, "Someone will call you in 48 hours." I have been with this company for six years. Is this GOOD service? HELL, NO!!!! If you are smart you WOULDN'T get this company. Say NO to American Home Shield.

I have a home warranty through American Home Shield. The warranty has been a complete waste of money! My AC went out 15 days ago. I have had 2 of their clueless contractors out 6 different times with no one repairing the problem! I called them today to request another person to repair the problem and they informed me it will be another 4 days before they can call me back and request a repair. By the time they return my call Monday I will have been without AC in 90-degree heat for 20 days! Do not use this company. You will waste your money on the warranty and your time on hold jumping through hoops with their powerless customer service division.

I made a call on a Sunday to have my central A/C repaired. I did not get a call back from the service company until the following Tuesday afternoon and this was after I made a call on Tuesday morning to report no activity on scheduling my repairs. The service company scheduled my repairs for the following Wednesday. The service technician did not show up at the appointed time nor did he or his company call me to say that they would not make the scheduled time. I made 2 calls to American Home Shield on Wednesday to check on the service company. American Home Shield was not able to contact the service company. I cancelled the original service request and made another service request with another service company.

My A/C went out so I called AHS to report the problem and have them send someone out. Dealing with the A/C company they hired was terrible. They had multiple complaints against them for poor service via BBB. I had to go back and forth between AHS and the A/C company, each were blaming the other for delays. It took three weeks just to get the new unit ordered. After getting completely fed up with both companies, I called another A/C company to come see if they could do anything to help me more quickly. They came out the same day as my call and replaced the unit the next day.

I bought insurance from AHS by recommendation of my relator when I bought my home. Being a first time home owner, I was trusting her to direct me in the right directions... Since I live in South Texas, I thought the AC maintenance plan was a good idea... I had the contractors from AHS out to diagnose and maintain my unit mid-June. The company told me I needed a $450.00 cleaning service to the blowers, so I had them out again for this service. Two weeks later, the unit isn't working and a river is running down my hallway. I called AHS again for service, of which they sent another company out for my service 5 days later. During this time I'm out of AC. It's 108 degrees outside and seemed like it's on the inside as well...

They sent my service request made 10 days ago to Speedy HVAC in Joppa, Maryland. They decided to cancel my appointment at 6PM Monday evening for a 9AM service Tuesday that had been scheduled 5 days earlier. That was because they had too many calls on Monday, so they cancelled my Tuesday appointment. Then they suspended the service request. Then they resubmitted it, lied and told me it was resubmitted as an emergency. Then the company they forwarded the service request to said they never contacted them to ensure they were available for an emergency service request as their protocol dictates they do.

Poor customer service. No communication on cancellation or transfer of work to other vendors. No value for money paid. I had appointment with Vendor #1 last Tues, but got a call from V1 that their service person couldn't come due to a personal emergency. They rescheduled me to today between 8a-12p. I called V1 at 11:15a to make sure they were still coming, and they informed me that the work was transferred to another vendor, "V2." I received no warning, no call, nothing from AMS or V1 that the service was transferred and that we now have wasted yet another day. I called V2, and they're going to try and have us serviced in a week, yet more time I have to take off.

AHS assigned AAA Server Appliance to fix the problem. A technician came out on 2-21-13 to fix the problem. He said the problem was with the water inlet valve. Since the refrigerator was an LG, he said the parts are hard to get. I waited for 2 weeks; the technician came and replaced the valve, but the problem was fixed. Now, the ice maker doesn't work at all. Before the technician came out, it was making ice and dispensing water. He said the copper water line to the refrigerator was clogging the valve and went to Home Depot to get a plastic water line and replaced the copper line. The ice maker still didn't work and he said he will have his lead tech come out in March. He checked the water valve and the line that fed through the door and said he didn't see anything wrong.

I called American Home Shield a few months back to fix a leaking refrigerator. They sent a contractor out and we were told that the drainage system was clogged. The contractor fixed the problem, so we thought. However, two weeks later, the leak returned. The contractor stated again that it was the same problem and claimed he had definitely fixed the problem. Another two weeks, a contractor was sent out again. This time the contractor said that the refrigerator need a new drainage system. He would have to order it. The contractor never returned, so we contacted the contractor directly several times. However, our calls were not returned. So we called American Home Shield. I was told it was past the 60-day guarantee, so it could not be fixed by American Home Shield.

I tried to cancel service and held online for over 30 minutes and got connected finally to a person who would not listen to me. All I wanted to do was cancel and she kept asking me all kinds of questions. She would not refund my account for the service and I am going to call my credit card company. I will never do business with this company again.

Attempts to contact AHS places me on the phone for hours. I tried to get a response online and it is just as bad. Previous calls, dishwasher repaired three times, plus $150.00 rack that is not covered. Now, I have $375.00 tied up in a dishwasher that still forgets to use water to wash the dishes and one more call and fee will put it over the mark of a good new one. I'm typing this with one finger and have been on the phone since before I made the call. I have a non-working attic vent fan. I had it replaced last year. The junk fan put in is not the fault of AHS (hence, the second rating star), but I'm going through the time, wait and will be told there are no vendors in this area and will need to locate my own.

I have been dealing with AHS for about a month and have had no A/C all week. I asked AHS not to send out Greenway A/C because I have had problems with them before. They can't be trusted. AHS sent them out anyway. Now, I have paperwork saying that I need a complete new A/C system and that I was not to contact American Home Shield. I only talked to this guy and he gave me prices on new units. He has called me 3 times and is trying to get me to buy 2 new units from him... He is crazy... He said Greenway would get me a credit and that I had to have a new system. He also said that my heater was no good and that it was all rusted and that I could get Carbon monoxide poisoning when I use the heat this winter. Very scary with wife and 2 children. Anyway, he keeps calling me and I have his recordings stating my unit is bad...

It took four times trying to fix the heat pump... It was a cold winter with electric heater plugged in for the month of March, and 4 times trying to fix A.C. Now, I want a replacement and all they want to give me is a tad over $1,000 US for a new condenser. It's hot in SC. I want a replacement and that is what I am going to keep telling them!

This is my 15th call in the past 21 days for an AC repair. The company that they use in Miami is AAA All Brands. Initially, I was set up the service as an emergency (I have a 3-year-old). The heat in Miami can reach 100 degrees. These guys came 3 times in the past 3 weeks after 15 calls for service and they haven't fixed the A/C yet. I am still waiting for their call to schedule the new appointment. The last one came and didn't do anything because there is a leak and he didn't bring the equipment to repair or detect the leak. These guys, AHS, on the other hand, think they are doing a great job, just by asking you your address, phone number and email every time that you call. They really don't care about 3 weeks without AC in Miami, and the matter of an emergency because a 3-yr-old in the house is just a note on their computer screen. This is the worst Appliance Insurance company I have ever known, and the Worst A/C repair company I have ever let into my home. What a waste of time and money.

I worked at American Home Shield in their Georgia call center for three months, and it was the worst work experience I have ever had. All day long, I took calls from angry, embattled homeowners who were calling to report inept/crooked/creepy/rude contractors, work orders that had been open for over two months, collections letters that were sent out when only one payment was missed (most often due to an expired credit card), etc., etc., etc. Every day, angry homeowners would call in to say that they had been lied to by contractors, customer service reps, and sales people. More than one caller stated that he/she felt the company was a "scam." The complaints were endless.

Our 17-year old microwave "died". A repairman came and ordered parts for $158. When he came to fix it, an additional part was needed, which AHS would not cover, probably due to the fact that a new microwave would cost less... We were told by the repairman that we would be contacted "early the next week" by the options department. Never got a call, so I called them. After much time wasted on the phone, they also had me measure the microwave and read off to them all the features of our microwave. A complete waste of time. After being put on hold yet again, they said NOW, they WERE going to (once again) repair it. Unbelievable! I said I absolutely did NOT want a 17-year old microwave that is probably a fire hazard to be repaired. I asked to speak to a supervisor and was told she would take my number and a supervisor would return my call within 24-48 hours.

After 3 months of waiting for a repaired refrigerator, it is still broken. My brother is a disabled vet and needs his fridge for meds. AHS has sent repair men from 2 different companies, 6 total calls. He has waited on parts over a 3-month period. Today, his fridge is still broken. The amount of money spent to repair what hasn't been fixed could have bought two refrigerators. Supervisors need to realize when to replace and not repair.

A few months ago, my water heater went out. We contacted AHS and they sent out a technician. This technician replaced the water heater after a few days, and it was relatively stress-free. Unfortunately, the electrical work to the water heater was outdated, so AHS had to send out an electrician in order to update this. My husband and I were both at work, so we had my father at the house to let the guy in and pay the $60 service fee. The electrician completed the work, and then decided to call AHS for authorization, telling my dad that he works with AHS all the time so he knows that this type of work is covered.

Save your money. These people are scammers. They denied the claim saying that the fault was detectable before the contract. I waited for weeks for phone calls and never heard back from them. Worst customer service ever...

I have been a customer with AHS for at least 15 years. For 15 years we have battled them on almost every call we have made to them. They have always taken the cheap way how to make repairs. We have paid our premiums regularly and this year they refused to renew our agreement. They came out to repair a leak on a broken exterior hose bib. The technician said the cost would be $385 and they would not replace the brick they removed. We paid their $60 service call and told them "No thanks." We called a local company listed on Angie's List and they replaced the broken pipe AND the brick for $189. We are glad to be rid of AHS. Should have done it a long time ago.

I have been calling for the last couple of years about my air not working properly in my home. They evidently have been patching it up for the last couple of years because I have been calling every summer. Well, coincidentally, the year the service fee goes up and they are only paying for a small portion of the fees for the item I need, I need to have this item replaced. So I'm having to pay more than what I pay a year for the warranty. All I'm asking is that if I have been calling for the last few summers about my air, shouldn't they pay for more than what they are paying?

Do not sign up with this company. You will find that this company charges more to get repairs completed with their services than it costs to do it without them. Then when you cancel the service, all sorts of fees come up in which you are not informed.

I have coverage for in ground pool and spa. Pump to spa kept turning itself on and off every few minutes even when equipment was not on. The pump got extremely hot so we disconnected it due to fear of electrical fire. Today, I called AHS for service. They sent a pool company out and I was told they would have to contact AHS to see if it was covered. I was totally shocked when I was told they denied our claim. I was told that since the pump was for the jets and therapy, it was not covered. They said they do not cover jets. When someone tells me that they do not cover jets, one would think the jets themselves and not the pump. After 20 years with them and some questionable service providers, it is time to move on to a REPUTABLE company. I have had very few claims and each time, I feel like I have to justify the claim.

I called AHS to request an air conditioning repairman. Within two or three hours, during the heat of summer, a technician arrived. He seemed nice at first and told me fairly quickly what he thought the problem was. He then asked to see my return air vent. The filter was a little dirty but not ridiculous. I was in the midst of painting and new filters were sitting nearby as we planned to change them during the painting. The technician told me he would have to charge me $475 for a condenser coil because of my failure to maintain equipment. Then he went outside, came back and said if I purchased his company's maintenance plan for $140, he would do the repair for my AHS contract service fee of $75. This would make my total $214. I agreed to it. He went back outside and I called AHS to report a possible scammer and was told by the lady who answered that she wouldn't pay him because he had to call in for authorization first and then AHS would call me and tell me the price.

My Air Conditioning broke and I called AHS right away. Someone showed up at my house 2 days later, took the AC motor from the outside unit and I haven't seen him ever since. It has been 17 days now (14 of which with temps over 90 degrees). DO NOT give your money to these people. They are rude and they will not help you in the time of need! Still waiting on my repair...

I have crawl space duct work and an odor had developed in one area of the house. I went online to request service from AHS and, after 6 days, a technician finally came out and diagnosed the problem: an animal had chewed/clawed into the duct work and died. However, AHS doesn't cover this type of issue?! Now I have a bio-hazard issue - in addition to the damage the animal caused - and the tech won't complete any repairs until the dead animal is removed. I will not be renewing my contract with AHS. I will put that money into a home repair fund because I will actually have access to it if and when I need it.

My glass cooktop had cracked so I called AHS. They sent out a Sears technician since it was a Kenmore cooktop. The technician said AHS wouldn't cover it, but his records showed that the cooktop was still under warranty through Sears. He ordered the cooktop and installed it through my AHS policy, but Sears actually was the one to bear the cost of the cooktop.

In June of 2012, I contacted AHS with regards to my air conditioning unit. A technician was sent to look at my system and assess it. Several visits followed and numerous repairs were made. The repairmen provided me with numerous explanations as to why my system was not functioning properly. The system continued to have problems, i.e. leaks, no cool air, loud noises. One day, I returned from work to discover that the ceiling directly below the air conditioning unit was bowing and water was dripping onto the floor.

My mother has had American Home Shield for several years. This year, they supposedly changed their billing practices and now require all premiums to be paid in full BEFORE any repairs can be made. I am holding her "invoice" statement dated May 13, 2013, with a request for a payment of $95.33 for May or $190.67 for both May and June. The due date was June 3, 2013. My mom contacted AHS for a leak in her kitchen sink. She was told that since she had not paid the YEARLY fee, no repairs would be made. She then cancelled her account. Because she had literally just paid, this should have been no problem. However, the games had just begun.

I have been with this company for almost 11 years. I first found out that I had a small leak in 2009 when my system froze up. There was no sealant placed in the system at this time. Since this time, I have had someone out every year since 2010. This last company was a company of my choosing as AHS was unable to send someone out to me for another 24hrs, and this was an emergency call. They authorized an outside repair. After pleading my point related to the numerous service calls and invoices saying there is a leak with no repair, they agreed to a leak test. I was found to have 2 leaks. This particular technician recommended replacement of the system due to the age and cost of repairs. AHS advised they would call me back in 48hrs and send an authorized repair company to estimate repair cost.

Terrible service. First, we had a pipe leak into our basement. We called and AHS sent a repair tech out within 48 hours. After the $75 service fee, the tech fixed the pipe, but said the actual problem was something with the refrigerator, and it wasn't covered under the plan. So we took it in stride and fixed the refrigerator ourselves. A few weeks later, we were having some electrical issues... so we called AHS. An electrician came in 3-4 days and looked at our problems. While at our house, the tech said he would not charge a service fee because he could not fix anything under the contract. We called the tech a day later to see what AHS' response was. The tech told us that AHS denied all of our requests because they were not covered under the contract. He went on to say that AHS was a shady company that would avoid repairs at all costs and had numerous small claims against them. He said to call them and go over the contract and if it wasn't resolved, to file a claim.

Unit is 24 years old (outside). I started having trouble in Dec. last year. Compressor was replaced after 1 week. Unit worked for about a month and then quit. Another service call warranty and it was fixed. About a month later, the unit quit. Service call made due to freon leak. I paid for service call... Present unit quit on Saturday, June 15. No AC for Father's Day. I bought window AC so we could sleep. Service call compressor broke again. I'm waiting for verdict. Meanwhile, AC only in bedroom cost $175. Want new unit outside and inside from AHS as per their contract? So what now, AHS? HELP, AHS. Someone with authority, please call me and cut me some slack, please!

I had my central air go out two days ago. I called and they said they would have someone call me Monday. They gave me the phone number and I called the guy (not a company), left a message and no call back. Two hours later, I called AHS and they said they would call him, and they got no answer. I pleaded with the Jamaican woman to put a different company on it, but she wouldn't. I am still waiting. I don’t think my air conditioner will get fixed anytime soon. What a big rip-off. $500.00 for the year and you get stonewalled by the company who is supposed to be there for you. DO NOT BUY A POLICY FROM THESE CLOWNS.

My AC unit went out in Phoenix, Arizona in the middle of the summer. They put in a call to some clowns in Apache Junction who never called me back. I had to have AC so I put in the system myself. Now they are balking at reimbursing me for the work done. Save your money. Don't buy a policy with these people. Your money is gone if you do.

Like many other complainers, I too assess that the quality of coverage and accurate information from representatives has gone down dramatically with the years. We have had AHS coverage since buying our home 16 years ago. AHS has found ways to either get out of paying for problems altogether or minimizing coverage. EVERYTHING is a fight with them now. Read the small print VERY carefully. You might find that putting away $400 a year and earning a bit of interest on it might yield a better bang for your buck with much less frustration and sense of being ripped-off.

I had American Home Shield for a long time now. We pay them about $400 a year, and the rate for the service call has moved from $40 to $75 in the past few years. At one time, they were good about getting someone to come out within a reasonable amount of time. This year, my AC quit, and it was on a weekend. I find it unbelievable that they have NO contractor in the area that works 24 hours in the southern summers here. We have to wait until Monday to even TALK to someone and try to set up an appointment.

When I have requested service on my AC, I had to pay for the work myself. This company uses one of these: lack of maintenance (they worked on the unit 2 months ago), dishwasher improperly installed (worked for 5 years before issue, had to pay to have a pump replaced), code violations (no changes in the code or AC since it was installed by the builder and inspected by the city). This is my favorite: negligence or mistreatment (used when the others won't work). Their process for resolving a dispute is to charge another service fee and then tell you that the decision to deny coverage stands. This company needs regulatory oversight. Someone should look at the number of claims and cost of repair versus what they pay out. It is a real consumer rip off.

American Home Shield is the worst company. I cannot believe that the BBB gave them a rating of A+++. I have four contracts with them in over 10 years. They have no problem collecting my money, but providing service is where they draw the line. I contacted them June 3, 2013 and advised them that my mother’s air conditioning unit was out. I told them she is a vulnerable adult. She is 89 years of age. It took three vendors before Flowertowne Heating and Air agreed to take the call. This one horse show, Chris, came and collected the $75 fee and diagnosed the problem. The coil in the attic needs to be replaced. He stated he would be back on the following Monday to fix it.

I'm an American Home Shield customer and have been trying for the last 3 days to get hold of someone to find out the status of my repair. WOW, what lousy service... They put you on hold and nobody comes on to help. They figure if you are put on hold long enough, you would give up. Guess what? They are right. After 30- 40 minutes on hold, I gave up. I tried over 6 or 7 times. WOW, what a lousy company. Someone needs to hold them accountable.

We have been paying for this service for five years. Any time we have needed them, it's been a hassle to deal with. Today, I was put on hold for 28 minutes just to cancel a service call. Once, I was able to talk with a live person. He was laughing and cutting up with co-workers only to tell me he couldn't cancel the service call, and that I would have to be transferred to customer service. Seriously!!! I thought that was his job. This is not worth the time or hassle!!! By the way, the reason I was canceling was because the company they used to fix my HVAC performed faulty work last month. The exhaust vent had been disconnected from the heat pump and venting into the attic. In the winter, this could have caused death.

American Home Shield is the biggest scam ever! You pay and pay and when something goes wrong and you need it fixed, they won't pay. We have called them 3 times for various items and for some reason, there is always a loophole or the service person never comes out. The final straw was yesterday when the representative called my husband a "liar" when the technician never showed. We canceled the service!

I was a loyal customer of AHS for 13 years. I have never had many service calls to my home, perhaps an average of 3 small calls per year. This year, I had 2 plumbing calls to my home (1 leaking faucet, 1 clogged toilet issue). I received a letter that they were cancelling my contract AFTER 13 years! When I called to ask why, they told me that it was no longer profitable for them to service my home!!! So be careful if you are considering using this company. Loyalty does not mean anything to them, and I wonder what they would do if you truly needed to use them for serious claims. I'm just sorry that I wasted all that money for 13 years. I am done with home warranties and I am going to save my money from this point forward.

We've had American Home Shield since we bought our home almost 10 years ago. In that time, they've repaired or replaced some of our appliances without incident. However, I've found myself feeling that they train their service people to deem a problem to be the fault of the owner until proven otherwise. When our control panel on our dishwasher shorted out, the technician told them that it was our fault because there were bits of food in the motor. I said, "Doesn't that commercial show someone putting a whole cake in the dishwasher?" They didn't pay for the replacement and when we bought a new dishwasher ourselves, I told the installer what was said. He saw the food particles in the motor and said that DID NOT cause the problem and that dishwashers today are made to handle bits of food, unless, of course, you put bones or egg shells in the dishwasher.

I pay them for a home warranty for my mother's home. The A/C broke on May 24. It is now June 10th. A repair company has been out 4 times and has said they are unable to repair the unit. American Home Shield refuses to do anything about it. They lied to me repeatedly by telling me that there is only one A/C company in Central Florida who does repairs for them. They have not followed through. They take my money every month as scheduled but have not delivered the promised service. The representative told me there was no one else there that I could speak to. However when calling back, obviously, there were other representatives working. Not only have they failed to follow through on the repair, but they have lied to me repeatedly. I am fed up with American Home Shield.

I've had a warranty with them for 6 years and have had repairs done with them a few times a year but most of the time, it only saved me a few dollars here and there because the main part of the repair is usually not covered. Most recently, my kitchen faucet was leaking and they sent a plumber to my house who was clueless as to how the warranty was to work. It's been over 3 weeks now and they still haven't fixed it. I asked for a new contractor and they refused. I asked to cash out for the job and they only want to give me $115; good luck buying a faucet and finding a plumber on your own for that price! I have also filed a claim with BBB. This is not worth the headache and I really think they should be investigated, very shady company. Did I mention the reps are only nice until there's a problem and then they're nothing but attitude.

We've been AHS customers for over 10 years, paid thousands of dollars in insurance over the years, and only used them a few times. Each time we've needed them, they have made reimbursement difficult. They put all the responsibility on YOU to not make any errors in submitting your claim. YOU have to track them down for status updates. They are TERRIBLE. We've been holding on since we know our air conditioner is old and could break at any time. We want to collect at least some of our money back from this parasite company before we finally stop using them.

We have been paying this excuse for a warranty for 5 years and had one thing done in five years. A sink disposal. We paid the $60.00 fee and it was replaced. That was 4 1/2 years ago. Living in SC in the unbelievable humidity can be hard anyway. Our AC goes out (we live on the third floor). From one fiasco to the other, it has been 3 WEEKS and it was just now fixed. That only after my husband almost had to be rushed to the emergency room from a heat stroke. They ordered the wrong unit and then wanted me to contact the contractors... who were horrible as well.

I have used AHS for four years. I have tried to cancel multiple times, but they are professional at making this very hard to do. Today is the last time I will ever use them. They are professionals at denying claims too. You still pay each month and they recently raised deductible of $75. Today's denial was a dryer that they have fixed multiple times in the past. The repairman came over and said this is an easy repair. 45 minutes later, AHS called stating that this was not under warranty and had their lawyer read to me like a child. They have fixed the exact same washer and dryer in the past.

So, on Tuesday last week, after turning off water to my house, putting the toilet together successfully, with NEW PARTS but it is dripping and shutoff valve not working, AHS put us through to the plumbing company, ON THE SPOT PLUMBING (WHICH I DO NOT RECOMMEND). They told us they would call at 6:30 am on Wednesday with a time to come. On Wednesday 8 am, there was still no call. We called AHS. They are contacting On the Spot to find out what is going on. At 10 am - no call. I called AHS and sent 2 emails to the territory manager. Nope. Plumbing company not coming - claim denied. We broke the toilet.

First of all, I tried to log in to AHSWarranty.com, but that site is a joke. It doesn't recognize the account I set up. And when I finally got through to a service agent, the account then began to work but wouldn't recognize my password. When I tried to use the password reset feature, it says it sends an email to your account to reset, but it actually doesn't. I sense this is a Shyster company, full of crooks and needs to be investigated!

My wife has had this warranty coverage for 6 years and only made one claim all this time. Last week, we had our A/C go out and they sent someone out pretty quickly. But when the repair technician inspected and wrote in the repair that it had the wrong freon in it, someone must have had put it in? We hadn't had anyone work on it since we moved in 6 years ago? My wife called back and the person who answered started giving her attitude and was being rude to her. We have paid thousands of dollars for peace of mind only to find that they just take your money and run! Stay away from this company! We are now paying out of pocket for another reputable A/C company to come and fix the problem.

I had the worst experience with this company. I paid triple the amount I would have had I done it on my own with an independent contractor. They leave out the small print and rephrase everything to make is sound convenient. I do not recommend at all. If there was an option for ZERO stars, I would have chosen that.

On 20 May 2013, AHS was notified that we had no AC. It took nine days for AMS to decide what they would repair. Their local contractor United Air Temp. They are one of the worst; they do not return calls and do not show up for appointments - they set the time, and do not answer the phones (phone tree to nowhere). It is the 7th of June and we have set yet another appointment for AC repair. AHS says it's not their problem once they give it to their contractor. AHS says they have thirty days to "work on" the problem. We will not be renewing.

We have had AHS since purchasing our home, 15 years. We have 3 ac units, and every summer, we seem to have a problem with at least 2 of the units at least once or more. I have always felt that AHS patched the units rather than doing what was needed and replacing them. Two summers ago, we went 30 days with 2 of the units not working and temperature in main living area was 102 deg. While very unhappy over that instance, the one that has happened today has prompted us to not renew with them.

I scheduled an appointment for my ice maker to be repaired. My appointment was scheduled between 1PM and 5PM. I was told that the technician would contact just prior to coming out. I did not hear from anyone by 4:45, so I called AHS. They, in turn, reached out to the technician who contacted me AFTER 6PM just to tell me that he wasn't going to be able to make it due to a backup of service calls. However, when the representative looked up the technician's schedule, she said she saw nothing that would have caused him to be delayed.

Heat pump stopped cooling 3 weeks ago. I called AHS and they sent a repair company days later. The repair company said it needed a part but unit so old part was no longer available. They said they would contact AHS. We heard nothing except American Home Shield representatives called 4 different times to handle the renewal to our contract. We said no renewal until repair. The repair company said the system at AHS was down and they must not have received diagnostic. After contacting AHS, they said they haven't received anything. I called repair firm to resend. Next week, they still couldn't find it. We had contact with AHS at least 8 times. I received a call yesterday saying repair would not be covered. They said the evaporator which is close to 20 years old must not have been properly maintained.

My family purchased a home 3 weeks ago and with that purchase came a home warranty through AHS. On our first night staying in the home, we realized we didn't have hot water. We called AHS to make a claim, and they sent out a plumber to investigate. After replacing one of the heating elements, they claimed the problem was fixed; yet we still had no hot water. The plumber came out again several days later and replaced the second heating element which resulted in three days of hot water.

Last week, we noticed a toilet leaking but parts are cheaper than the $60 service call. So my husband, who is handy, decided to fix it himself. On Friday evening, we installed new parts. On Monday, the toilet is leaking again... running continuously. I happened to walk in the bathroom and noticed the tank was almost full and it wasn't shutting off. My husband ran in there and we somehow managed to get the water to stop running but the water valve on the wall was not shutting off the water. He was leaving for business early this morning, so he said it's just cheaper and easier to call AHS and that's what they're here for to do it. So this morning, I called. The plumber was to call before coming. Nope, he just showed which is fortunate I was home. He went to the bathroom and saw the toilet taken apart because that was the only way we could get it off.

We have an air conditioner that does not work. We found out that it has been joined with our dryer outlet in the same box. The air condition tech they sent found two wires loose and just taped them together and said to turn off the AC when using the dryer. We tried that and we are unable to get the AC to even switch on. We are in Texas, and summer is fast approaching and no AC. They sent idiots out there that don't have a clue and reject any problem that comes through. What am I paying for again??? I have been sent a bill and have no clue what I am being billed for. I have been on hold for 47 minutes so far, being told this call is important to them and to stay on the line. I could fall asleep.

Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy. On 5/20/2013 we placed a call to American Home Shield that our air conditioning stopped working. They said Dean Family AC will call to set up an appointment, which they did on 5/21/2013. The tech came out on 5/22/2013 and informed me that we need a new compressor, and it would take a week to get one. Now it is almost two weeks and American Home Shield told me today that "they have not made up their mind on what to do and nothing has been ordered." Dean Family AC said American Home Shield is not authorizing the replacement parts even after they received the report that the compressor needs to be replaced.

I called in a service call regarding my front load washer machine. It is only about 3 1/2 years old. It is making such a loud noise that I cannot sit in my family room with the laundry door open and hear the television or talk with my husband. Two repairmen company came out (Rick's Appliance) and stated that my bearings were out. He sent the other repairman outside before he told me what was wrong with the washer. Rick told me that he sees this all the time with front load washer machines. He said they are pretty but they are not worth the money.

Buyers beware. I have been with AHS for 10 years. I just received a letter which states AHS will no longer offer me coverage due to my past history. Let's see, you buy insurance to cover your household appliances at $695.00 = to $6,950.00 over 10 years. They probably fixed $3,000.00, and $1,000.00 was because they kept sending the idiot to fix my dryer. So do not purchase this insurance policy. They want your money, but will cancel on you if you use the policy.

We have AHS for few years .On 5/24/2013, we opened a ticket because the AC wasn't working. They didn't tell us we could open an emergency ticket. We live in the state of Texas. It gets over 90 degrees in summer. When we opened the ticket, they didn't tell us we have the option to cash out which means we could get the money for parts and repair/labor and get our own people to repair instead of using the people they recommend. So they use Eco Air which is another horrible company. They never answer the phone or return calls. They came, diagnosed the problem and told us the compressor is bad and they have to order it which will be 2-3 days before they get it.

I have a Whirlpool washer that is only about 4 years old. I don't beat it up or overload it when I am washing clothes. I called AHS back in Jan '13. There was a moldy musty smell developing in my washer and it was making all of our clothes smell really bad. People standing next to me would move away when they smelt it. AHS sent a Sears tech out to see if they would resolve the problem. They changed the pump and ordered a new washer tub. The parts were not readily available, so they had to come back out to install once these parts were delivered to our home. About a week later, they came out and installed the water pump but were unable to install the tub since the wrong one was ordered. So yet again, the tech had to come back out a week later and install the new tub that was ordered and delivered to my home.

I have a single handle pullout kitchen faucet that is used over a double bowl sink. The faucet is supposed to provide a full motion from side to side so that you can position it over to the left or right sink bowl. Since it no longer performs this function, I called AHS and put in an order. The plumber stopped by, inspected it and stated that he has to call AHS. Five minutes later he came back inside the house and said AHS denied the service because they believe that the faucet is still functional. Functional? How could it be functional if it is jammed. I paid the service fee and he left stating that, "AHS will call you to explain it further." Nobody called for an hour.

I have had American Home Shield for 6 years. After paying them thousands of dollars, I have decided to cancel my warranty with them. We bought an older home 6 years ago and AHS was included as part of the sale. During that first year, our hot water heater went out and we filed a claim. The service was prompt and they paid for the replacement with no problem. However, since then we have filed 3 other claims over 5 years and they denied every claim, including the most recent claim for an AC repair. Their technician claimed that we had not had regular maintenance on the unit, which was entirely untrue. In fact, we had just had a local company service our AC unit last month.

We have been with AHS for 15 years on a rental duplex we own. We called for a service call for the AC. The vendor went out and said the wiring was not up to code. They did not fix it and AHS denied the claim. We have tried to talk to someone many times and have told them we have been with them for 15 years and have only had their vendors repair the unit. If there was faulty wiring, then one of their vendors was responsible. They said they would send another vendor for a second opinion. It is now more than a week that my tenant has been w/o AC. My tenant has been very upset (has had to spend several nights in hotels) and I do not blame them. He is now threatening to move out. All this is caused by AHS. Do not sign with this company. They always make up something to not pay claims.

I am insured with AHS. It has been 5 weeks since I reported the loss to AHS. 6 appointments later and the appliance still has not been repaired. It should not take 6 appointments for an appliance to be repaired. Their so-called qualified contractors have caused more damages to the appliance that it still does not work. American Home Shield collects your premium and either denies your claim or delays the repairs so long that you give up and repair it yourself. More money in AHS' pocket!!!

We purchased a home and made settlement on April 30th, 2013. At that time, we also purchased coverage with American Home Shield. Less than a month later, we had a leak in the bathroom and also the basement. I called AHS and they sent a plumber over pretty promptly. He was the nastiest, most obnoxious, rudest person I have ever met. In a big hurry to tell me that it was my fault, I should have seen the break in the pipe and (it was covered with sheetrock before we took it down to find the leak) should have turned on the water before signing to see if there were any leaks, just as he did when he purchased his first home at age 18... If he called my husband "guy" one more time, I would not have been able to guarantee his safety.

A friend of mine referred me to this company instead of the normal company that is used in Texas. I went with them, and it was the biggest mistake ever. After being in our home a week, one of the light switches stopped working, and then it would come on after hours. I called to get a technician sent out, and was told (on a Friday) that someone would contact me. Someone emailed me on Mon. to tell me there was a 30-day wait on new policies, unless I had an inspection on the house (which I did). I sent them the inspection, which 3 days later I called to see what the status was, and of course, they didn't get it. I resent it, only to get a voicemail message saying, "We have everything approved, but since your request included the words lights flickering, fixtures are not covered, so a technician has not been ordered. Please call us back if you think you still need service." I will never go with this company and would never advise anyone else to as well. It has now been almost two weeks and still no electrician.

I paid premiums for a complete year and extra for pool/spa coverage. Sales rep stated that everything mechanical was covered except wear items like filters and o-rings. I had spa-side remote go bad and they refused to fix/replace because I could manually perform the same functions at the box. What an excuse. They did not initially return my calls for two weeks to give me a status update. I had to chase them to finally get an answer. They were waiting until my contract renewed to tell me they were not covering the item.

I bought the Combo Plan (which includes appliances and systems). It turns out based on a service request for my air conditioning cooling issue, they can deny the service request for several reasons including pre-existing conditions. They have devised many reasons based on their experience. This means that it will not be covered for most reasons in the future, as the customer service person alluded to. One of the technicians came to the house, said that they are very inconsistent in their approval process and that he/she would not have AHS for his/her home. Interesting, isn't it?

I contacted AHS ten days ago to resolve an A/C issue in 100+ degree AZ. Tech has told them there is a $500 difference between repairing and replacing the 15-year old unit. They continue to give us the runaround by transferring us or telling us they are sending to their research department. I'm ready to go to consumer fraud department, as well as local media consumer fraud coverage. Stay away from this company. They are the worst!

I called AHS and they sent AC repairman out. He would not fix the fan motor because it had vibrated the case loose on the unit. Repairman said that unit had to be in working condition to repair. I had to send local repairman out to repair unit and then call AHS back. AHS denied last claim for AC repair due to improper wiring that was the original wiring and local contractor said they damaged the wiring when they made the service call. AHS never questions the contractor and always takes their word for it. My complaints finally got to a supervisor that agreed to refund the difference in what the contractor and the local contractor charged in parts, and I never received it. They have fixed appliances before but if it is an AC repair, get ready for a denied claim or parts that are not covered.

I bought a rather expensive home which came with an AHS warranty. Within a few months, the AC unit wasn't working and I called AHS. It was really hot and they told us they have 48 hours not including weekends to get back to you. Then once the technician gets back to you, it's whenever they can get there. They sent out the most inept HVAC guy. He was clueless. He claimed to fix it over the course of a few days. Fast forward to this summer and the same AC unit is having issues as soon as it gets hot. Of course, it's a weekend and by the time, the same technician gets back to me.

May 2, 2002, the first repair agent arrives and replaces the igniter and leaves. 2 days later, the gas cooktop goes up in flames. It has been leaking LP gas so it has been shut off. May 7, the second repairman comes and orders (allegedly) parts. It was shipped to my house after 10-12 days I called - no paper trail, no diagnosis, poof. A third repairman comes and alleges the parts are not available. Now in the research department! No one is taking my call. The Caveat is my wife and I are celebrating 30 years of marriage this weekend. We are having a family reunion. At the same time, my daughter’s flying in from the Pacific Northwest, plus brothers and sister, and their kids, and their kids are coming. AHS has turned a deaf ear to my extenuating circumstances and totally blew my faith and trust in their company as a complete scam.

Call is $75 per call per problem. They use contractors that are mostly crooks and roaches and are milking money from customer especially women and single mothers. Their service people have no mercy, lying and cheating about the fact of problems, exaggerate problems and say this is not covered, that's not covered and you end up paying more than if you have no insurance with honest service company. This is an army of crooks, banditos as **.

I had a hot water heater leak and the plumber sent by AMS said an expansion tank was required, which AMS promptly rejected coverage for. For over a week, I have been calling AMS to explain that there is no such requirement in my city that a hot water heater have an expansion tank and that it was not needed. They sent me back to the plumber. The plumber refused to call me back even though I explained each time I called what the problem was. Finally, AMS (after calling plumber a couple times) AMS got an answer which is that the plumber would only install a hot water heater with an expansion tank.

I bought the warranty in 2002. For years I had several claims, no problem until the last one. I filed a claim, took off of work, and the contractor never showed. I called the contractor. The CSR put me on speaker phone and called the person who had no idea that he was supposed to be here; he was at some event. She told him he had to come unclog my drain and he did. He stuck this little drain opener by hand into the sink pipe. I told him we had already cleaned that drain; it needed to be cleaned from the main in the basement.

AHS will not fix my dryer. AHS said they will fix my dryer and 3 weeks later… still did not hear from them and finally they call me and said they will not cover my dryer. Secondly my septic tank issue: AHS said they cannot find a vendor to clean my septic tank and told me I have to find outside company and told me to send the receipt so I sent it to them next day. And once again they will not pay for the reimbursement. AHS is a ripoff company. I see online there are many many complaints with this company.

They sent an air condition repair company and I was told the thermostat was not good and that I need Freon but they can't provide service because I have a mismatch in my garage unit and the outside unit. Then another company came. The thermostat was okay; Freon was okay; so who is telling the truth? They fixed my stove in Oct. and 3 weeks ago, my stove range exploded without being used. Luckily, I was at home. Poor contractors and AHS don't care!

My experience with AHS was polite but totally a waste of time. I timed my attempt to file a claim just as my yearlong contract was about to expire. The freezer of our refrigerator/freezer had stopped working - denied because the freezer was not covered as part of the standard contract. The tub was leaking and caused damage to the ceiling on the 1st floor - denied because only the pipes are covered. My suggestion: Stay as far away from AHS as possible. We were given a complimentary 1-year contract when we bought the house and were warned by our agent not to expect much. They were spot on!

We got the AHS with our new house and it has been a horrible service. Our dishwasher broke 3 months after we moved in. When you call, it's contracted out to a local repairman. The repair service is so unresponsive. They only work 10-2, M-W in our area. They have been out four times and our dishwasher is still broken. The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for 10 minutes and said he'd have to order another part and be back in a week. Then they took 2 weeks to order a part! Ridiculous! And they don't call to tell you it's in. They wait for you to call and ask why it's taking so long.

My wife and I purchased coverage and even chose the most comprehensive level they offer that seemed to suit our needs regarding the age of the house and appliances. Recently, we turned our airconditioner on after a winter season (while under the coverage of AHS since we purchased the plan over the winter months) and it came on and in a matter of a few hours, cooled the house. During the next few days, the weather cooled down enough where we did not need the AC. Earlier this week, my wife was home and turned on the AC because it got warm in the afternoon. She called me at work to tell me it was making an electric humming noise and wasn't sure how to turn it off. I quickly ran home to discover the humming was actually coming from outside where the fan unit is located. I threw the breaker and the switch at the cut off box where the fuses are as well as removed the fuse block from the side of the unit for good measure. I called AHS to put in a service request. One was scheduled and I thought everything would be handled.

You would be well advised to stay clear of American Home Shield. In the past when we have had an appliance go out, they have always tried to lowball to value off the old appliance and we have always had to appeal the value and go out of our way to prove we were right. When we had a flex duct problem under our mobile home, the agent told me it wasn't covered so I went ahead and had it repaired privately only to find out later that American Home Shield did in fact cover it. When I complained, they refused to reimburse me for my extra expense and in fact argued with me. Terrible, terrible customer service. They have lost a 15-year customer. Stay away from this company. American Home Shield may be the biggest but that doesn't make them the best. In fact, it's made them simply too big to care.

I had American Home Shield for 5 years paying the $600 every year with no claims. My first claim I made was for a leaky outside faucet and, of course, it was not covered. My next claim was for a leaky shower head. The plumber came out and after paying him $75, he told me he could not gain access because I had a fiberglass shower/tub. I canceled my service the very next day. It's a scam. As long as you keep paying they are happy, but the second you make a claim, watch out.

We bought our 90s custom home in July 2012. The home has many older appliances; however, we bought it knowing we will eventually replace the appliances through the years. In August 2012, the A/C broke down during one of the hottest weeks of summer. AHS sent a contractor out to repair it the following day. In September 2012, our garage door was not functioning properly. AHS had a contractor repair it the following day. In October 2012, our garbage disposal stopped working. AHS had a contractor repair it 2 days later. In November 2012, our oven was no longer working. Since the oven was made in the 90s, the contractor could not find any parts to repair it. AHS offered to replace the oven with the same features as the existing oven, or monies towards purchasing a model that they carry of our choice.

Save yourself the $450 policy. This company is nothing more than a ponzi scheme. Look at all their reviews. They send you a list of things that are covered. My hot water heater broke (worth about $1500); the contract said it covers all parts but still cost me $1000 to replace it. See below taken from the contract (I had no accessory components, either, just your normal average hot water heater):

I called because water heater quit heating water. AHS sent a truck out (waited 4 hours). Yes, they would replace it, but they required a $75 upfront fee for walking in the door and then wanted another $1,260 to do the work. When AHS was contacted, I was informed they don’t pay for permits, or haul away; that's my problem. Who ever heard of $1,260 for permits and haul away? What did they pay for? Also, while I was on the phone talking to AHS about the problem, the plumber left and I had to reschedule and wait another 5 hours; the work took less than 45 minutes. Talk about a rip off!

We have been members of AHS for 5 yrs and have barely used it. Our AC quit working and we are going on 3 weeks with the problem not being solved. We have 4 kids and one with asthma. They do not respond with quick action to complaints. The service has been awful and it has been obvious that being a member has acquired us a spot at the bottom of the repair list.

I have my faucet leaking and for two weeks, I cannot get this idiotic company to fix a simple faucet. Every time I call and ask to speak to a manager, they send me to a voice mail box. I have left a ton of messages for that manager and he has not returned a single one of them. It's been two weeks and my faucet is still not fixed and the manager has still not returned my calls. Beware; they are scam artists.

We had a warranty included with the purchase of our home. Right away, we had issues with electrical and plumbing and AHS was always quick to provide service to us. On Easter Sunday, our sewer drain backed up and the basement was flooded. We called AHS and they put our request through with emergency status. Within 10 minutes, we were contacted by a plumber ready to come over and fix the problem! All the repairmen that we have had have been great. Just this week, we called about our dishwasher. It just wasn't cleaning well and the Sears repairman spent an hour on the phone trying to find parts needed to fix it. He told us we would be contacted within 5 days to let us know if they found parts or if we get it replaced. Sure enough, we were contacted by AHS 3 days later saying they are replacing our dishwasher! We couldn't be happier with the service we have been provided through AHS and would definitely recommend!

AHS is a class action waiting to happen. My bad experience, out the gate, was with both AHS and the quality of the service provider they sent to my home (see my survey/complaint below, of which I have not received a response). Even more, their customer reps were laughable. One young lady (did not get her name) and a gentleman by the name of Joe ** who believes he is a supervisor could not grasp the magnitude of my issue or care to take a moment to comprehend what I was telling them. The only thing they continued to say was, "I apologize but...." AHS first must re-vamp their core attribute customer service and replace the delusional supervisor who believes he is a decision maker, not. I am in the process of canceling my service, will make an attempt to reach out to their corporate office to share my dissatisfaction and start shopping for a new Home Warranty provider. Referrals are appreciated.

My 10-year old washing machine broke down. The repair guy came out and criticized me for putting too much laundry in my front loading, heavy duty washer. The repair was denied and I called to complain. I was transferred to another person who was apparently an expert on making a decision on whether I caused the damage because I was doing laundry by looking at some pictures that the repair guy took of my washing machine. I feel taken advantage of. I paid AHS for almost 4 years and should have just saved my hard earned money to buy a new washer. What a rip off!

We were dropped by American Home Shield after being with them for more than six years. They said we had too many claims. AHS sends out crap contractors who make partial repairs, causing another repair a few months later. We are leaving them. Very dissatisfied.

Twice, we have had to call to use our AHS warranty on two different issues and twice, they have practically sprinted to our house to collect their $75. Twice, they have said I need to order parts and twice, I have never heard from them again. It seems they only want to collect the service fee for the 15 minutes they are here. Waste of money. It seems they only use the worse contractors who couldn't care less if they actually fix the issue as long as they get their $75.

We bought a home in December 2012 with an AHS warranty. In March, we refinished the wood floor of the home and a few days later the refrigerator started leaking. I asked for an emergency repair as the floor was being damaged. A contractor was not available so I had the refrigerator moved to the garage to avoid further damage to the floor. The floor had to be totally refinished again for another $3,000. AHS said they are not responsible for secondary damages and furthermore refused to inspect the refrigerator unless it was put back into the kitchen on the wood floor, even though their technician had suggested I leave it in the garage until he could determine what was wrong. Ripoff big time - that's what this so-called insurance company is. With all their bad reviews, why doesn't the insurance commissioner of the various states get involved?

I need an indoor heating/cooling unit replaced. They said they would replace the unit but there would be some cost not covered. They overcharge for the items not covered.

We had this in our new home purchase contract and we've had two appliance issues we've called about. Yes, one was straightforward and easy. The local AC technician came out and told us exactly what was wrong, no more problems. The other: three weeks ago, our dishwasher crashed and I have been given the runaround every time I call, which is almost every day. A Sears guy came and looked at it. He said the parts aren't even available anymore. I called AHS and they told me the same thing and I would be hearing from Options. It never happened and every time I called, I got a different story.

Problem started Nov 2012 and it’s still ongoing. Service tech came out and stated compressor was bad but did not check the furnace out. I had someone to - he stated the coils had leak in them and rust was visible. “How did they miss that?” He was speaking of AHS techs. I called AHS and reported that. They place the order for the tech to come back again. This was another tech but from the same company (AHS only have one company for this surrounding area). He stated the furnace was bad and needed to be replaced. It took a while for us to get the ball going because at the time I did not know I had to pay for parts and three hundred dollars fee for them to take the compressor away. I am paying AHS, paying their service company for additional parts and paying them to take away parts, and they’re going to make money off the bad parts. Something in the milk’s not clean.

I noticed that my A/C was leaking on the sheetrock in the hallway and dripping on the floor. I called AHS. They sent someone out and we paid the $75 and he diagnosed the unit was old and needed replacement because the pans were rusted through and there were no replacements available because of the age. So he would have to contact them and put a cost together. Before he left, I asked him, "What unit would you replace the old one with?" He told me whichever makes him the most money, probably the bottom end Carrier called Payne; "They're junk but anything is better than what you have now." He left me a blue sheet that he has marked what they do not cover, a float switch and ducting which totals about $1200. Everything is I'm just telling what they don't usually cover (more like this is what I am going to take from you whether you like it or not!).

I bought an American Home Shield home warranty for my home in Florida, and I was covered for a year. During that year, I had no complaints about them: they responded quickly to our service requests, and they sent contractors who were effective, efficient, and (for the most part) professional. We had a bunch of stuff fixed in our home during this first year and they covered all of it. Then it came time to renew. I made the mistake of deciding not to renew, initially. Then my coverage lapsed and my warranty expired. Then I received a letter from them in the mail indicating that my coverage has lapsed and that I should renew, and it gave me a number of price options. So I changed my mind and decided to renew.

I called AHS on 3/3/13 to report that my dishwasher was leaking and my trash compactor would not shut off. 7 weeks later, neither have been repaired and I have no idea if or when that might happen. Good Housekeeping was contracted and finally came out, collected their fee, only to tell me they carry no parts and would have to come back. I did not receive any information after that from either AHS or Good Housekeeping until I called and asked what the status was. GH came out approximately 5 weeks after initial complaint and attempted to fix both unsuccessfully and advised AHS would be in touch about replacement.

I woke up Wednesday to a water heater that was leaking water onto the floor, and put in a service request that morning. American Home Shield stated it wasn't considered an emergency and they would put in the request. The plumber showed up on Thursday at 3:30 and said, "Yup, the water heater is busted (the water on the floor must have been the biggest clue)." He stated that because there was water damage to the pedestal that the water heater was on, I would have to install another one. I explained that the reason it was water damaged was because it took till 3:30 the next day to get anyone out. He said that AHS would not cover it.

I called AHS on electrical in a rent house. They did fix the electrical outlets but refused the ceiling fan. They said it was abuse. They also refused to fix the exhaust heater/fan in the bathroom. They said it was not covered because it was not the main source of heat in that room. However, the electrician left it connected and when the new renter flipped the switch, it began sparking. AHS refuses to send someone back out to disconnect the unit. They take no responsibility for the fact that this is dangerous and could cause a fire or electrocution. I really don't know why I pay these people every month. I must not be very smart because they deny much more than they fix.

On 4/9 I arrived home to find my heat running, house at 90+ degrees on the first floor and approaching 100 degrees on the 2nd floor. I immediately called AHS and they sent the work order to Zone Mechanical (hereinafter ZM). ZM finally returned the call on 4/10 at 1:31PM. The entire system was unresponsive to any attempt to control from the thermostat. In the meantime, I had to shut down the heat by killing the breakers on the internal system. Upon arrival, ZM opened the unit, pulled a few contacts and filed them (they were corroded and probably should be replaced, not cleaned). Popped them back in. Unit still unresponsive. He rigged the outside heat pump to provide cooling if we needed it. He said he was going fishing, would be back on Tuesday and he'd call me early Tuesday morning. He told me to use the emergency setting to call for heat in the meantime. Well that would be the auxiliary heat setting on the thermostat (thermostat wasn't any good per him and he'd have to order a new one).

The AC in my condo went on Thursday night. We put in an online claim on Friday. I got a number of the contractor that was going to perform the work, spoke to them on Friday evening and they said they would call me Saturday to set up a time when they can come in and fix the AC. By Saturday evening, no one had called, so I called them back. They were apologetic and told me someone will call soon. Shortly after that, a tech called me. He promised that he would personally be at my house on Sunday at 2 pm to fix the AC. Sunday came and no one showed. I called again on Sunday evening. They were apologetic once again and told me that someone will call. No one called.

On Dec. 27, 2012, the air conditioner needed service because the drain pan was filling up every other day. We called for service. Air Boss drained the pan and said they treated the AC unit, so the problem would not continue. Then on Feb. 11, 2013, the same thing happened. The drain pan was full (this is the wintertime so even Floridians don't use the AC year round). AHS sent out Air Boss again and they "fixed" the problem. So here it is April 16 and 5 days outside of the 60-day **. Guess what! You guessed it. The drain pan is full, the AC does not work, and I'm told that we are outside of the callback time period. So I can have Air Boss come out and charge me again or I can tell AHS to stick it. No three guesses needed here. Bye AHS. What a waste of money!

Don't go with this company. They hire terrible people to come in to do the job. We had someone come in on August 1st to fix a leak. They slapped some putty on the leak and said all better. It's now the middle of April and it's leaking in the same exact spot so I called the warranty company and they only guarantee the work for 60 days. Really?! Then why wouldn't they hire someone to do it right? Oh wait, I know why. It's because they don't make money that way. Then they asked if I wanted to renew my contract. Ha ha ha? Joking, right?!

I have been a customer for over 8 years. When it came to my oven not working and being told by the technician they sent out that the required part is no longer made (the oven is 15 years old) and that in his opinion, the oven would need to be replaced, AHS now insist they will "rebuild" the part. I have already been without an oven for one week and they now tell me it will be at least three weeks before they can have the part rebuilt.

I came home and noticed a water spot on the ceiling, above which is a bathroom. I called AHS who said they would contact a plumber to come out the following day. The plumber came out, cut a hole in the ceiling, found the leaking pipe, called AHS to get approval for the claim and told them that the elbow connection at the junction of the two pipes may not have been glued properly. AHS denied the claim and the repair for "missing parts" because there may not be glue at the connection. What a load of crap! So the plumber left and I still have the leak, as well as the hole in the ceiling! What a scam this warranty is! Do not buy one!