American Home Shield Reviews

I called American Home Shield, on 5 Jul 2013 at 1600 hrs. I was texted by the garage door company in 1 hour to report that the soonest that they can come is 11 Jul 2013. I also was informed that I have a service fee of $75.00. I called the company and the young lady told me $15.00. I said I was NOT informed of this and she asked me if I WANTED TO CANCEL. I asked if I could speak to a supervisor, and was told, "Someone will call you in 48 hours." I have been with this company for six years. Is this GOOD service? HELL, NO!!!! If you are smart you WOULDN'T get this company. Say NO to American Home Shield.

I have a home warranty through American Home Shield. The warranty has been a complete waste of money! My AC went out 15 days ago. I have had 2 of their clueless contractors out 6 different times with no one repairing the problem! I called them today to request another person to repair the problem and they informed me it will be another 4 days before they can call me back and request a repair. By the time they return my call Monday I will have been without AC in 90-degree heat for 20 days! Do not use this company. You will waste your money on the warranty and your time on hold jumping through hoops with their powerless customer service division.

I made a call on a Sunday to have my central A/C repaired. I did not get a call back from the service company until the following Tuesday afternoon and this was after I made a call on Tuesday morning to report no activity on scheduling my repairs. The service company scheduled my repairs for the following Wednesday. The service technician did not show up at the appointed time nor did he or his company call me to say that they would not make the scheduled time. I made 2 calls to American Home Shield on Wednesday to check on the service company. American Home Shield was not able to contact the service company. I cancelled the original service request and made another service request with another service company.

My A/C went out so I called AHS to report the problem and have them send someone out. Dealing with the A/C company they hired was terrible. They had multiple complaints against them for poor service via BBB. I had to go back and forth between AHS and the A/C company, each were blaming the other for delays. It took three weeks just to get the new unit ordered. After getting completely fed up with both companies, I called another A/C company to come see if they could do anything to help me more quickly. They came out the same day as my call and replaced the unit the next day.

I bought insurance from AHS by recommendation of my relator when I bought my home. Being a first time home owner, I was trusting her to direct me in the right directions... Since I live in South Texas, I thought the AC maintenance plan was a good idea... I had the contractors from AHS out to diagnose and maintain my unit mid-June. The company told me I needed a $450.00 cleaning service to the blowers, so I had them out again for this service. Two weeks later, the unit isn't working and a river is running down my hallway. I called AHS again for service, of which they sent another company out for my service 5 days later. During this time I'm out of AC. It's 108 degrees outside and seemed like it's on the inside as well...

They sent my service request made 10 days ago to Speedy HVAC in Joppa, Maryland. They decided to cancel my appointment at 6PM Monday evening for a 9AM service Tuesday that had been scheduled 5 days earlier. That was because they had too many calls on Monday, so they cancelled my Tuesday appointment. Then they suspended the service request. Then they resubmitted it, lied and told me it was resubmitted as an emergency. Then the company they forwarded the service request to said they never contacted them to ensure they were available for an emergency service request as their protocol dictates they do.

Poor customer service. No communication on cancellation or transfer of work to other vendors. No value for money paid. I had appointment with Vendor #1 last Tues, but got a call from V1 that their service person couldn't come due to a personal emergency. They rescheduled me to today between 8a-12p. I called V1 at 11:15a to make sure they were still coming, and they informed me that the work was transferred to another vendor, "V2." I received no warning, no call, nothing from AMS or V1 that the service was transferred and that we now have wasted yet another day. I called V2, and they're going to try and have us serviced in a week, yet more time I have to take off.

AHS assigned AAA Server Appliance to fix the problem. A technician came out on 2-21-13 to fix the problem. He said the problem was with the water inlet valve. Since the refrigerator was an LG, he said the parts are hard to get. I waited for 2 weeks; the technician came and replaced the valve, but the problem was fixed. Now, the ice maker doesn't work at all. Before the technician came out, it was making ice and dispensing water. He said the copper water line to the refrigerator was clogging the valve and went to Home Depot to get a plastic water line and replaced the copper line. The ice maker still didn't work and he said he will have his lead tech come out in March. He checked the water valve and the line that fed through the door and said he didn't see anything wrong.

I called American Home Shield a few months back to fix a leaking refrigerator. They sent a contractor out and we were told that the drainage system was clogged. The contractor fixed the problem, so we thought. However, two weeks later, the leak returned. The contractor stated again that it was the same problem and claimed he had definitely fixed the problem. Another two weeks, a contractor was sent out again. This time the contractor said that the refrigerator need a new drainage system. He would have to order it. The contractor never returned, so we contacted the contractor directly several times. However, our calls were not returned. So we called American Home Shield. I was told it was past the 60-day guarantee, so it could not be fixed by American Home Shield.

I tried to cancel service and held online for over 30 minutes and got connected finally to a person who would not listen to me. All I wanted to do was cancel and she kept asking me all kinds of questions. She would not refund my account for the service and I am going to call my credit card company. I will never do business with this company again.

Attempts to contact AHS places me on the phone for hours. I tried to get a response online and it is just as bad. Previous calls, dishwasher repaired three times, plus $150.00 rack that is not covered. Now, I have $375.00 tied up in a dishwasher that still forgets to use water to wash the dishes and one more call and fee will put it over the mark of a good new one. I'm typing this with one finger and have been on the phone since before I made the call. I have a non-working attic vent fan. I had it replaced last year. The junk fan put in is not the fault of AHS (hence, the second rating star), but I'm going through the time, wait and will be told there are no vendors in this area and will need to locate my own.

I have been dealing with AHS for about a month and have had no A/C all week. I asked AHS not to send out Greenway A/C because I have had problems with them before. They can't be trusted. AHS sent them out anyway. Now, I have paperwork saying that I need a complete new A/C system and that I was not to contact American Home Shield. I only talked to this guy and he gave me prices on new units. He has called me 3 times and is trying to get me to buy 2 new units from him... He is crazy... He said Greenway would get me a credit and that I had to have a new system. He also said that my heater was no good and that it was all rusted and that I could get Carbon monoxide poisoning when I use the heat this winter. Very scary with wife and 2 children. Anyway, he keeps calling me and I have his recordings stating my unit is bad...

It took four times trying to fix the heat pump... It was a cold winter with electric heater plugged in for the month of March, and 4 times trying to fix A.C. Now, I want a replacement and all they want to give me is a tad over $1,000 US for a new condenser. It's hot in SC. I want a replacement and that is what I am going to keep telling them!

This is my 15th call in the past 21 days for an AC repair. The company that they use in Miami is AAA All Brands. Initially, I was set up the service as an emergency (I have a 3-year-old). The heat in Miami can reach 100 degrees. These guys came 3 times in the past 3 weeks after 15 calls for service and they haven't fixed the A/C yet. I am still waiting for their call to schedule the new appointment. The last one came and didn't do anything because there is a leak and he didn't bring the equipment to repair or detect the leak. These guys, AHS, on the other hand, think they are doing a great job, just by asking you your address, phone number and email every time that you call. They really don't care about 3 weeks without AC in Miami, and the matter of an emergency because a 3-yr-old in the house is just a note on their computer screen. This is the worst Appliance Insurance company I have ever known, and the Worst A/C repair company I have ever let into my home. What a waste of time and money.

I worked at American Home Shield in their Georgia call center for three months, and it was the worst work experience I have ever had. All day long, I took calls from angry, embattled homeowners who were calling to report inept/crooked/creepy/rude contractors, work orders that had been open for over two months, collections letters that were sent out when only one payment was missed (most often due to an expired credit card), etc., etc., etc. Every day, angry homeowners would call in to say that they had been lied to by contractors, customer service reps, and sales people. More than one caller stated that he/she felt the company was a "scam." The complaints were endless.

Our 17-year old microwave "died". A repairman came and ordered parts for $158. When he came to fix it, an additional part was needed, which AHS would not cover, probably due to the fact that a new microwave would cost less... We were told by the repairman that we would be contacted "early the next week" by the options department. Never got a call, so I called them. After much time wasted on the phone, they also had me measure the microwave and read off to them all the features of our microwave. A complete waste of time. After being put on hold yet again, they said NOW, they WERE going to (once again) repair it. Unbelievable! I said I absolutely did NOT want a 17-year old microwave that is probably a fire hazard to be repaired. I asked to speak to a supervisor and was told she would take my number and a supervisor would return my call within 24-48 hours.

After 3 months of waiting for a repaired refrigerator, it is still broken. My brother is a disabled vet and needs his fridge for meds. AHS has sent repair men from 2 different companies, 6 total calls. He has waited on parts over a 3-month period. Today, his fridge is still broken. The amount of money spent to repair what hasn't been fixed could have bought two refrigerators. Supervisors need to realize when to replace and not repair.

A few months ago, my water heater went out. We contacted AHS and they sent out a technician. This technician replaced the water heater after a few days, and it was relatively stress-free. Unfortunately, the electrical work to the water heater was outdated, so AHS had to send out an electrician in order to update this. My husband and I were both at work, so we had my father at the house to let the guy in and pay the $60 service fee. The electrician completed the work, and then decided to call AHS for authorization, telling my dad that he works with AHS all the time so he knows that this type of work is covered.

Save your money. These people are scammers. They denied the claim saying that the fault was detectable before the contract. I waited for weeks for phone calls and never heard back from them. Worst customer service ever...

I have been a customer with AHS for at least 15 years. For 15 years we have battled them on almost every call we have made to them. They have always taken the cheap way how to make repairs. We have paid our premiums regularly and this year they refused to renew our agreement. They came out to repair a leak on a broken exterior hose bib. The technician said the cost would be $385 and they would not replace the brick they removed. We paid their $60 service call and told them "No thanks." We called a local company listed on Angie's List and they replaced the broken pipe AND the brick for $189. We are glad to be rid of AHS. Should have done it a long time ago.

I have been calling for the last couple of years about my air not working properly in my home. They evidently have been patching it up for the last couple of years because I have been calling every summer. Well, coincidentally, the year the service fee goes up and they are only paying for a small portion of the fees for the item I need, I need to have this item replaced. So I'm having to pay more than what I pay a year for the warranty. All I'm asking is that if I have been calling for the last few summers about my air, shouldn't they pay for more than what they are paying?

Do not sign up with this company. You will find that this company charges more to get repairs completed with their services than it costs to do it without them. Then when you cancel the service, all sorts of fees come up in which you are not informed.

I have coverage for in ground pool and spa. Pump to spa kept turning itself on and off every few minutes even when equipment was not on. The pump got extremely hot so we disconnected it due to fear of electrical fire. Today, I called AHS for service. They sent a pool company out and I was told they would have to contact AHS to see if it was covered. I was totally shocked when I was told they denied our claim. I was told that since the pump was for the jets and therapy, it was not covered. They said they do not cover jets. When someone tells me that they do not cover jets, one would think the jets themselves and not the pump. After 20 years with them and some questionable service providers, it is time to move on to a REPUTABLE company. I have had very few claims and each time, I feel like I have to justify the claim.

I called AHS to request an air conditioning repairman. Within two or three hours, during the heat of summer, a technician arrived. He seemed nice at first and told me fairly quickly what he thought the problem was. He then asked to see my return air vent. The filter was a little dirty but not ridiculous. I was in the midst of painting and new filters were sitting nearby as we planned to change them during the painting. The technician told me he would have to charge me $475 for a condenser coil because of my failure to maintain equipment. Then he went outside, came back and said if I purchased his company's maintenance plan for $140, he would do the repair for my AHS contract service fee of $75. This would make my total $214. I agreed to it. He went back outside and I called AHS to report a possible scammer and was told by the lady who answered that she wouldn't pay him because he had to call in for authorization first and then AHS would call me and tell me the price.

My Air Conditioning broke and I called AHS right away. Someone showed up at my house 2 days later, took the AC motor from the outside unit and I haven't seen him ever since. It has been 17 days now (14 of which with temps over 90 degrees). DO NOT give your money to these people. They are rude and they will not help you in the time of need! Still waiting on my repair...

I have crawl space duct work and an odor had developed in one area of the house. I went online to request service from AHS and, after 6 days, a technician finally came out and diagnosed the problem: an animal had chewed/clawed into the duct work and died. However, AHS doesn't cover this type of issue?! Now I have a bio-hazard issue - in addition to the damage the animal caused - and the tech won't complete any repairs until the dead animal is removed. I will not be renewing my contract with AHS. I will put that money into a home repair fund because I will actually have access to it if and when I need it.

My glass cooktop had cracked so I called AHS. They sent out a Sears technician since it was a Kenmore cooktop. The technician said AHS wouldn't cover it, but his records showed that the cooktop was still under warranty through Sears. He ordered the cooktop and installed it through my AHS policy, but Sears actually was the one to bear the cost of the cooktop.

In June of 2012, I contacted AHS with regards to my air conditioning unit. A technician was sent to look at my system and assess it. Several visits followed and numerous repairs were made. The repairmen provided me with numerous explanations as to why my system was not functioning properly. The system continued to have problems, i.e. leaks, no cool air, loud noises. One day, I returned from work to discover that the ceiling directly below the air conditioning unit was bowing and water was dripping onto the floor.

My mother has had American Home Shield for several years. This year, they supposedly changed their billing practices and now require all premiums to be paid in full BEFORE any repairs can be made. I am holding her "invoice" statement dated May 13, 2013, with a request for a payment of $95.33 for May or $190.67 for both May and June. The due date was June 3, 2013. My mom contacted AHS for a leak in her kitchen sink. She was told that since she had not paid the YEARLY fee, no repairs would be made. She then cancelled her account. Because she had literally just paid, this should have been no problem. However, the games had just begun.

I have been with this company for almost 11 years. I first found out that I had a small leak in 2009 when my system froze up. There was no sealant placed in the system at this time. Since this time, I have had someone out every year since 2010. This last company was a company of my choosing as AHS was unable to send someone out to me for another 24hrs, and this was an emergency call. They authorized an outside repair. After pleading my point related to the numerous service calls and invoices saying there is a leak with no repair, they agreed to a leak test. I was found to have 2 leaks. This particular technician recommended replacement of the system due to the age and cost of repairs. AHS advised they would call me back in 48hrs and send an authorized repair company to estimate repair cost.

Terrible service. First, we had a pipe leak into our basement. We called and AHS sent a repair tech out within 48 hours. After the $75 service fee, the tech fixed the pipe, but said the actual problem was something with the refrigerator, and it wasn't covered under the plan. So we took it in stride and fixed the refrigerator ourselves. A few weeks later, we were having some electrical issues... so we called AHS. An electrician came in 3-4 days and looked at our problems. While at our house, the tech said he would not charge a service fee because he could not fix anything under the contract. We called the tech a day later to see what AHS' response was. The tech told us that AHS denied all of our requests because they were not covered under the contract. He went on to say that AHS was a shady company that would avoid repairs at all costs and had numerous small claims against them. He said to call them and go over the contract and if it wasn't resolved, to file a claim.

Unit is 24 years old (outside). I started having trouble in Dec. last year. Compressor was replaced after 1 week. Unit worked for about a month and then quit. Another service call warranty and it was fixed. About a month later, the unit quit. Service call made due to freon leak. I paid for service call... Present unit quit on Saturday, June 15. No AC for Father's Day. I bought window AC so we could sleep. Service call compressor broke again. I'm waiting for verdict. Meanwhile, AC only in bedroom cost $175. Want new unit outside and inside from AHS as per their contract? So what now, AHS? HELP, AHS. Someone with authority, please call me and cut me some slack, please!

I had my central air go out two days ago. I called and they said they would have someone call me Monday. They gave me the phone number and I called the guy (not a company), left a message and no call back. Two hours later, I called AHS and they said they would call him, and they got no answer. I pleaded with the Jamaican woman to put a different company on it, but she wouldn't. I am still waiting. I don’t think my air conditioner will get fixed anytime soon. What a big rip-off. $500.00 for the year and you get stonewalled by the company who is supposed to be there for you. DO NOT BUY A POLICY FROM THESE CLOWNS.

My AC unit went out in Phoenix, Arizona in the middle of the summer. They put in a call to some clowns in Apache Junction who never called me back. I had to have AC so I put in the system myself. Now they are balking at reimbursing me for the work done. Save your money. Don't buy a policy with these people. Your money is gone if you do.

Like many other complainers, I too assess that the quality of coverage and accurate information from representatives has gone down dramatically with the years. We have had AHS coverage since buying our home 16 years ago. AHS has found ways to either get out of paying for problems altogether or minimizing coverage. EVERYTHING is a fight with them now. Read the small print VERY carefully. You might find that putting away $400 a year and earning a bit of interest on it might yield a better bang for your buck with much less frustration and sense of being ripped-off.

I had American Home Shield for a long time now. We pay them about $400 a year, and the rate for the service call has moved from $40 to $75 in the past few years. At one time, they were good about getting someone to come out within a reasonable amount of time. This year, my AC quit, and it was on a weekend. I find it unbelievable that they have NO contractor in the area that works 24 hours in the southern summers here. We have to wait until Monday to even TALK to someone and try to set up an appointment.

When I have requested service on my AC, I had to pay for the work myself. This company uses one of these: lack of maintenance (they worked on the unit 2 months ago), dishwasher improperly installed (worked for 5 years before issue, had to pay to have a pump replaced), code violations (no changes in the code or AC since it was installed by the builder and inspected by the city). This is my favorite: negligence or mistreatment (used when the others won't work). Their process for resolving a dispute is to charge another service fee and then tell you that the decision to deny coverage stands. This company needs regulatory oversight. Someone should look at the number of claims and cost of repair versus what they pay out. It is a real consumer rip off.

American Home Shield is the worst company. I cannot believe that the BBB gave them a rating of A+++. I have four contracts with them in over 10 years. They have no problem collecting my money, but providing service is where they draw the line. I contacted them June 3, 2013 and advised them that my mother’s air conditioning unit was out. I told them she is a vulnerable adult. She is 89 years of age. It took three vendors before Flowertowne Heating and Air agreed to take the call. This one horse show, Chris, came and collected the $75 fee and diagnosed the problem. The coil in the attic needs to be replaced. He stated he would be back on the following Monday to fix it.

I'm an American Home Shield customer and have been trying for the last 3 days to get hold of someone to find out the status of my repair. WOW, what lousy service... They put you on hold and nobody comes on to help. They figure if you are put on hold long enough, you would give up. Guess what? They are right. After 30- 40 minutes on hold, I gave up. I tried over 6 or 7 times. WOW, what a lousy company. Someone needs to hold them accountable.

We have been paying for this service for five years. Any time we have needed them, it's been a hassle to deal with. Today, I was put on hold for 28 minutes just to cancel a service call. Once, I was able to talk with a live person. He was laughing and cutting up with co-workers only to tell me he couldn't cancel the service call, and that I would have to be transferred to customer service. Seriously!!! I thought that was his job. This is not worth the time or hassle!!! By the way, the reason I was canceling was because the company they used to fix my HVAC performed faulty work last month. The exhaust vent had been disconnected from the heat pump and venting into the attic. In the winter, this could have caused death.

American Home Shield is the biggest scam ever! You pay and pay and when something goes wrong and you need it fixed, they won't pay. We have called them 3 times for various items and for some reason, there is always a loophole or the service person never comes out. The final straw was yesterday when the representative called my husband a "liar" when the technician never showed. We canceled the service!

I was a loyal customer of AHS for 13 years. I have never had many service calls to my home, perhaps an average of 3 small calls per year. This year, I had 2 plumbing calls to my home (1 leaking faucet, 1 clogged toilet issue). I received a letter that they were cancelling my contract AFTER 13 years! When I called to ask why, they told me that it was no longer profitable for them to service my home!!! So be careful if you are considering using this company. Loyalty does not mean anything to them, and I wonder what they would do if you truly needed to use them for serious claims. I'm just sorry that I wasted all that money for 13 years. I am done with home warranties and I am going to save my money from this point forward.

We've had American Home Shield since we bought our home almost 10 years ago. In that time, they've repaired or replaced some of our appliances without incident. However, I've found myself feeling that they train their service people to deem a problem to be the fault of the owner until proven otherwise. When our control panel on our dishwasher shorted out, the technician told them that it was our fault because there were bits of food in the motor. I said, "Doesn't that commercial show someone putting a whole cake in the dishwasher?" They didn't pay for the replacement and when we bought a new dishwasher ourselves, I told the installer what was said. He saw the food particles in the motor and said that DID NOT cause the problem and that dishwashers today are made to handle bits of food, unless, of course, you put bones or egg shells in the dishwasher.

I pay them for a home warranty for my mother's home. The A/C broke on May 24. It is now June 10th. A repair company has been out 4 times and has said they are unable to repair the unit. American Home Shield refuses to do anything about it. They lied to me repeatedly by telling me that there is only one A/C company in Central Florida who does repairs for them. They have not followed through. They take my money every month as scheduled but have not delivered the promised service. The representative told me there was no one else there that I could speak to. However when calling back, obviously, there were other representatives working. Not only have they failed to follow through on the repair, but they have lied to me repeatedly. I am fed up with American Home Shield.

I've had a warranty with them for 6 years and have had repairs done with them a few times a year but most of the time, it only saved me a few dollars here and there because the main part of the repair is usually not covered. Most recently, my kitchen faucet was leaking and they sent a plumber to my house who was clueless as to how the warranty was to work. It's been over 3 weeks now and they still haven't fixed it. I asked for a new contractor and they refused. I asked to cash out for the job and they only want to give me $115; good luck buying a faucet and finding a plumber on your own for that price! I have also filed a claim with BBB. This is not worth the headache and I really think they should be investigated, very shady company. Did I mention the reps are only nice until there's a problem and then they're nothing but attitude.

We've been AHS customers for over 10 years, paid thousands of dollars in insurance over the years, and only used them a few times. Each time we've needed them, they have made reimbursement difficult. They put all the responsibility on YOU to not make any errors in submitting your claim. YOU have to track them down for status updates. They are TERRIBLE. We've been holding on since we know our air conditioner is old and could break at any time. We want to collect at least some of our money back from this parasite company before we finally stop using them.

We have been paying this excuse for a warranty for 5 years and had one thing done in five years. A sink disposal. We paid the $60.00 fee and it was replaced. That was 4 1/2 years ago. Living in SC in the unbelievable humidity can be hard anyway. Our AC goes out (we live on the third floor). From one fiasco to the other, it has been 3 WEEKS and it was just now fixed. That only after my husband almost had to be rushed to the emergency room from a heat stroke. They ordered the wrong unit and then wanted me to contact the contractors... who were horrible as well.

I have used AHS for four years. I have tried to cancel multiple times, but they are professional at making this very hard to do. Today is the last time I will ever use them. They are professionals at denying claims too. You still pay each month and they recently raised deductible of $75. Today's denial was a dryer that they have fixed multiple times in the past. The repairman came over and said this is an easy repair. 45 minutes later, AHS called stating that this was not under warranty and had their lawyer read to me like a child. They have fixed the exact same washer and dryer in the past.

So, on Tuesday last week, after turning off water to my house, putting the toilet together successfully, with NEW PARTS but it is dripping and shutoff valve not working, AHS put us through to the plumbing company, ON THE SPOT PLUMBING (WHICH I DO NOT RECOMMEND). They told us they would call at 6:30 am on Wednesday with a time to come. On Wednesday 8 am, there was still no call. We called AHS. They are contacting On the Spot to find out what is going on. At 10 am - no call. I called AHS and sent 2 emails to the territory manager. Nope. Plumbing company not coming - claim denied. We broke the toilet.

First of all, I tried to log in to AHSWarranty.com, but that site is a joke. It doesn't recognize the account I set up. And when I finally got through to a service agent, the account then began to work but wouldn't recognize my password. When I tried to use the password reset feature, it says it sends an email to your account to reset, but it actually doesn't. I sense this is a Shyster company, full of crooks and needs to be investigated!

My wife has had this warranty coverage for 6 years and only made one claim all this time. Last week, we had our A/C go out and they sent someone out pretty quickly. But when the repair technician inspected and wrote in the repair that it had the wrong freon in it, someone must have had put it in? We hadn't had anyone work on it since we moved in 6 years ago? My wife called back and the person who answered started giving her attitude and was being rude to her. We have paid thousands of dollars for peace of mind only to find that they just take your money and run! Stay away from this company! We are now paying out of pocket for another reputable A/C company to come and fix the problem.

I had the worst experience with this company. I paid triple the amount I would have had I done it on my own with an independent contractor. They leave out the small print and rephrase everything to make is sound convenient. I do not recommend at all. If there was an option for ZERO stars, I would have chosen that.

On 20 May 2013, AHS was notified that we had no AC. It took nine days for AMS to decide what they would repair. Their local contractor United Air Temp. They are one of the worst; they do not return calls and do not show up for appointments - they set the time, and do not answer the phones (phone tree to nowhere). It is the 7th of June and we have set yet another appointment for AC repair. AHS says it's not their problem once they give it to their contractor. AHS says they have thirty days to "work on" the problem. We will not be renewing.

We have had AHS since purchasing our home, 15 years. We have 3 ac units, and every summer, we seem to have a problem with at least 2 of the units at least once or more. I have always felt that AHS patched the units rather than doing what was needed and replacing them. Two summers ago, we went 30 days with 2 of the units not working and temperature in main living area was 102 deg. While very unhappy over that instance, the one that has happened today has prompted us to not renew with them.

I scheduled an appointment for my ice maker to be repaired. My appointment was scheduled between 1PM and 5PM. I was told that the technician would contact just prior to coming out. I did not hear from anyone by 4:45, so I called AHS. They, in turn, reached out to the technician who contacted me AFTER 6PM just to tell me that he wasn't going to be able to make it due to a backup of service calls. However, when the representative looked up the technician's schedule, she said she saw nothing that would have caused him to be delayed.

Heat pump stopped cooling 3 weeks ago. I called AHS and they sent a repair company days later. The repair company said it needed a part but unit so old part was no longer available. They said they would contact AHS. We heard nothing except American Home Shield representatives called 4 different times to handle the renewal to our contract. We said no renewal until repair. The repair company said the system at AHS was down and they must not have received diagnostic. After contacting AHS, they said they haven't received anything. I called repair firm to resend. Next week, they still couldn't find it. We had contact with AHS at least 8 times. I received a call yesterday saying repair would not be covered. They said the evaporator which is close to 20 years old must not have been properly maintained.

My family purchased a home 3 weeks ago and with that purchase came a home warranty through AHS. On our first night staying in the home, we realized we didn't have hot water. We called AHS to make a claim, and they sent out a plumber to investigate. After replacing one of the heating elements, they claimed the problem was fixed; yet we still had no hot water. The plumber came out again several days later and replaced the second heating element which resulted in three days of hot water.

Last week, we noticed a toilet leaking but parts are cheaper than the $60 service call. So my husband, who is handy, decided to fix it himself. On Friday evening, we installed new parts. On Monday, the toilet is leaking again... running continuously. I happened to walk in the bathroom and noticed the tank was almost full and it wasn't shutting off. My husband ran in there and we somehow managed to get the water to stop running but the water valve on the wall was not shutting off the water. He was leaving for business early this morning, so he said it's just cheaper and easier to call AHS and that's what they're here for to do it. So this morning, I called. The plumber was to call before coming. Nope, he just showed which is fortunate I was home. He went to the bathroom and saw the toilet taken apart because that was the only way we could get it off.

We have an air conditioner that does not work. We found out that it has been joined with our dryer outlet in the same box. The air condition tech they sent found two wires loose and just taped them together and said to turn off the AC when using the dryer. We tried that and we are unable to get the AC to even switch on. We are in Texas, and summer is fast approaching and no AC. They sent idiots out there that don't have a clue and reject any problem that comes through. What am I paying for again??? I have been sent a bill and have no clue what I am being billed for. I have been on hold for 47 minutes so far, being told this call is important to them and to stay on the line. I could fall asleep.

Home warranty company is not fulfilling their obligation to make repairs or replacement of faulty appliances that are covered by their policy. On 5/20/2013 we placed a call to American Home Shield that our air conditioning stopped working. They said Dean Family AC will call to set up an appointment, which they did on 5/21/2013. The tech came out on 5/22/2013 and informed me that we need a new compressor, and it would take a week to get one. Now it is almost two weeks and American Home Shield told me today that "they have not made up their mind on what to do and nothing has been ordered." Dean Family AC said American Home Shield is not authorizing the replacement parts even after they received the report that the compressor needs to be replaced.

I called in a service call regarding my front load washer machine. It is only about 3 1/2 years old. It is making such a loud noise that I cannot sit in my family room with the laundry door open and hear the television or talk with my husband. Two repairmen company came out (Rick's Appliance) and stated that my bearings were out. He sent the other repairman outside before he told me what was wrong with the washer. Rick told me that he sees this all the time with front load washer machines. He said they are pretty but they are not worth the money.

Buyers beware. I have been with AHS for 10 years. I just received a letter which states AHS will no longer offer me coverage due to my past history. Let's see, you buy insurance to cover your household appliances at $695.00 = to $6,950.00 over 10 years. They probably fixed $3,000.00, and $1,000.00 was because they kept sending the idiot to fix my dryer. So do not purchase this insurance policy. They want your money, but will cancel on you if you use the policy.

We have AHS for few years .On 5/24/2013, we opened a ticket because the AC wasn't working. They didn't tell us we could open an emergency ticket. We live in the state of Texas. It gets over 90 degrees in summer. When we opened the ticket, they didn't tell us we have the option to cash out which means we could get the money for parts and repair/labor and get our own people to repair instead of using the people they recommend. So they use Eco Air which is another horrible company. They never answer the phone or return calls. They came, diagnosed the problem and told us the compressor is bad and they have to order it which will be 2-3 days before they get it.

I have a Whirlpool washer that is only about 4 years old. I don't beat it up or overload it when I am washing clothes. I called AHS back in Jan '13. There was a moldy musty smell developing in my washer and it was making all of our clothes smell really bad. People standing next to me would move away when they smelt it. AHS sent a Sears tech out to see if they would resolve the problem. They changed the pump and ordered a new washer tub. The parts were not readily available, so they had to come back out to install once these parts were delivered to our home. About a week later, they came out and installed the water pump but were unable to install the tub since the wrong one was ordered. So yet again, the tech had to come back out a week later and install the new tub that was ordered and delivered to my home.

I have a single handle pullout kitchen faucet that is used over a double bowl sink. The faucet is supposed to provide a full motion from side to side so that you can position it over to the left or right sink bowl. Since it no longer performs this function, I called AHS and put in an order. The plumber stopped by, inspected it and stated that he has to call AHS. Five minutes later he came back inside the house and said AHS denied the service because they believe that the faucet is still functional. Functional? How could it be functional if it is jammed. I paid the service fee and he left stating that, "AHS will call you to explain it further." Nobody called for an hour.

I have had American Home Shield for 6 years. After paying them thousands of dollars, I have decided to cancel my warranty with them. We bought an older home 6 years ago and AHS was included as part of the sale. During that first year, our hot water heater went out and we filed a claim. The service was prompt and they paid for the replacement with no problem. However, since then we have filed 3 other claims over 5 years and they denied every claim, including the most recent claim for an AC repair. Their technician claimed that we had not had regular maintenance on the unit, which was entirely untrue. In fact, we had just had a local company service our AC unit last month.

We have been with AHS for 15 years on a rental duplex we own. We called for a service call for the AC. The vendor went out and said the wiring was not up to code. They did not fix it and AHS denied the claim. We have tried to talk to someone many times and have told them we have been with them for 15 years and have only had their vendors repair the unit. If there was faulty wiring, then one of their vendors was responsible. They said they would send another vendor for a second opinion. It is now more than a week that my tenant has been w/o AC. My tenant has been very upset (has had to spend several nights in hotels) and I do not blame them. He is now threatening to move out. All this is caused by AHS. Do not sign with this company. They always make up something to not pay claims.

I am insured with AHS. It has been 5 weeks since I reported the loss to AHS. 6 appointments later and the appliance still has not been repaired. It should not take 6 appointments for an appliance to be repaired. Their so-called qualified contractors have caused more damages to the appliance that it still does not work. American Home Shield collects your premium and either denies your claim or delays the repairs so long that you give up and repair it yourself. More money in AHS' pocket!!!

We purchased a home and made settlement on April 30th, 2013. At that time, we also purchased coverage with American Home Shield. Less than a month later, we had a leak in the bathroom and also the basement. I called AHS and they sent a plumber over pretty promptly. He was the nastiest, most obnoxious, rudest person I have ever met. In a big hurry to tell me that it was my fault, I should have seen the break in the pipe and (it was covered with sheetrock before we took it down to find the leak) should have turned on the water before signing to see if there were any leaks, just as he did when he purchased his first home at age 18... If he called my husband "guy" one more time, I would not have been able to guarantee his safety.

A friend of mine referred me to this company instead of the normal company that is used in Texas. I went with them, and it was the biggest mistake ever. After being in our home a week, one of the light switches stopped working, and then it would come on after hours. I called to get a technician sent out, and was told (on a Friday) that someone would contact me. Someone emailed me on Mon. to tell me there was a 30-day wait on new policies, unless I had an inspection on the house (which I did). I sent them the inspection, which 3 days later I called to see what the status was, and of course, they didn't get it. I resent it, only to get a voicemail message saying, "We have everything approved, but since your request included the words lights flickering, fixtures are not covered, so a technician has not been ordered. Please call us back if you think you still need service." I will never go with this company and would never advise anyone else to as well. It has now been almost two weeks and still no electrician.

I paid premiums for a complete year and extra for pool/spa coverage. Sales rep stated that everything mechanical was covered except wear items like filters and o-rings. I had spa-side remote go bad and they refused to fix/replace because I could manually perform the same functions at the box. What an excuse. They did not initially return my calls for two weeks to give me a status update. I had to chase them to finally get an answer. They were waiting until my contract renewed to tell me they were not covering the item.

I bought the Combo Plan (which includes appliances and systems). It turns out based on a service request for my air conditioning cooling issue, they can deny the service request for several reasons including pre-existing conditions. They have devised many reasons based on their experience. This means that it will not be covered for most reasons in the future, as the customer service person alluded to. One of the technicians came to the house, said that they are very inconsistent in their approval process and that he/she would not have AHS for his/her home. Interesting, isn't it?

I contacted AHS ten days ago to resolve an A/C issue in 100+ degree AZ. Tech has told them there is a $500 difference between repairing and replacing the 15-year old unit. They continue to give us the runaround by transferring us or telling us they are sending to their research department. I'm ready to go to consumer fraud department, as well as local media consumer fraud coverage. Stay away from this company. They are the worst!

I called AHS and they sent AC repairman out. He would not fix the fan motor because it had vibrated the case loose on the unit. Repairman said that unit had to be in working condition to repair. I had to send local repairman out to repair unit and then call AHS back. AHS denied last claim for AC repair due to improper wiring that was the original wiring and local contractor said they damaged the wiring when they made the service call. AHS never questions the contractor and always takes their word for it. My complaints finally got to a supervisor that agreed to refund the difference in what the contractor and the local contractor charged in parts, and I never received it. They have fixed appliances before but if it is an AC repair, get ready for a denied claim or parts that are not covered.

I bought a rather expensive home which came with an AHS warranty. Within a few months, the AC unit wasn't working and I called AHS. It was really hot and they told us they have 48 hours not including weekends to get back to you. Then once the technician gets back to you, it's whenever they can get there. They sent out the most inept HVAC guy. He was clueless. He claimed to fix it over the course of a few days. Fast forward to this summer and the same AC unit is having issues as soon as it gets hot. Of course, it's a weekend and by the time, the same technician gets back to me.

May 2, 2002, the first repair agent arrives and replaces the igniter and leaves. 2 days later, the gas cooktop goes up in flames. It has been leaking LP gas so it has been shut off. May 7, the second repairman comes and orders (allegedly) parts. It was shipped to my house after 10-12 days I called - no paper trail, no diagnosis, poof. A third repairman comes and alleges the parts are not available. Now in the research department! No one is taking my call. The Caveat is my wife and I are celebrating 30 years of marriage this weekend. We are having a family reunion. At the same time, my daughter’s flying in from the Pacific Northwest, plus brothers and sister, and their kids, and their kids are coming. AHS has turned a deaf ear to my extenuating circumstances and totally blew my faith and trust in their company as a complete scam.

Call is $75 per call per problem. They use contractors that are mostly crooks and roaches and are milking money from customer especially women and single mothers. Their service people have no mercy, lying and cheating about the fact of problems, exaggerate problems and say this is not covered, that's not covered and you end up paying more than if you have no insurance with honest service company. This is an army of crooks, banditos as **.

I had a hot water heater leak and the plumber sent by AMS said an expansion tank was required, which AMS promptly rejected coverage for. For over a week, I have been calling AMS to explain that there is no such requirement in my city that a hot water heater have an expansion tank and that it was not needed. They sent me back to the plumber. The plumber refused to call me back even though I explained each time I called what the problem was. Finally, AMS (after calling plumber a couple times) AMS got an answer which is that the plumber would only install a hot water heater with an expansion tank.

I bought the warranty in 2002. For years I had several claims, no problem until the last one. I filed a claim, took off of work, and the contractor never showed. I called the contractor. The CSR put me on speaker phone and called the person who had no idea that he was supposed to be here; he was at some event. She told him he had to come unclog my drain and he did. He stuck this little drain opener by hand into the sink pipe. I told him we had already cleaned that drain; it needed to be cleaned from the main in the basement.

AHS will not fix my dryer. AHS said they will fix my dryer and 3 weeks later… still did not hear from them and finally they call me and said they will not cover my dryer. Secondly my septic tank issue: AHS said they cannot find a vendor to clean my septic tank and told me I have to find outside company and told me to send the receipt so I sent it to them next day. And once again they will not pay for the reimbursement. AHS is a ripoff company. I see online there are many many complaints with this company.

They sent an air condition repair company and I was told the thermostat was not good and that I need Freon but they can't provide service because I have a mismatch in my garage unit and the outside unit. Then another company came. The thermostat was okay; Freon was okay; so who is telling the truth? They fixed my stove in Oct. and 3 weeks ago, my stove range exploded without being used. Luckily, I was at home. Poor contractors and AHS don't care!

My experience with AHS was polite but totally a waste of time. I timed my attempt to file a claim just as my yearlong contract was about to expire. The freezer of our refrigerator/freezer had stopped working - denied because the freezer was not covered as part of the standard contract. The tub was leaking and caused damage to the ceiling on the 1st floor - denied because only the pipes are covered. My suggestion: Stay as far away from AHS as possible. We were given a complimentary 1-year contract when we bought the house and were warned by our agent not to expect much. They were spot on!

We got the AHS with our new house and it has been a horrible service. Our dishwasher broke 3 months after we moved in. When you call, it's contracted out to a local repairman. The repair service is so unresponsive. They only work 10-2, M-W in our area. They have been out four times and our dishwasher is still broken. The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for 10 minutes and said he'd have to order another part and be back in a week. Then they took 2 weeks to order a part! Ridiculous! And they don't call to tell you it's in. They wait for you to call and ask why it's taking so long.

My wife and I purchased coverage and even chose the most comprehensive level they offer that seemed to suit our needs regarding the age of the house and appliances. Recently, we turned our airconditioner on after a winter season (while under the coverage of AHS since we purchased the plan over the winter months) and it came on and in a matter of a few hours, cooled the house. During the next few days, the weather cooled down enough where we did not need the AC. Earlier this week, my wife was home and turned on the AC because it got warm in the afternoon. She called me at work to tell me it was making an electric humming noise and wasn't sure how to turn it off. I quickly ran home to discover the humming was actually coming from outside where the fan unit is located. I threw the breaker and the switch at the cut off box where the fuses are as well as removed the fuse block from the side of the unit for good measure. I called AHS to put in a service request. One was scheduled and I thought everything would be handled.

You would be well advised to stay clear of American Home Shield. In the past when we have had an appliance go out, they have always tried to lowball to value off the old appliance and we have always had to appeal the value and go out of our way to prove we were right. When we had a flex duct problem under our mobile home, the agent told me it wasn't covered so I went ahead and had it repaired privately only to find out later that American Home Shield did in fact cover it. When I complained, they refused to reimburse me for my extra expense and in fact argued with me. Terrible, terrible customer service. They have lost a 15-year customer. Stay away from this company. American Home Shield may be the biggest but that doesn't make them the best. In fact, it's made them simply too big to care.

I had American Home Shield for 5 years paying the $600 every year with no claims. My first claim I made was for a leaky outside faucet and, of course, it was not covered. My next claim was for a leaky shower head. The plumber came out and after paying him $75, he told me he could not gain access because I had a fiberglass shower/tub. I canceled my service the very next day. It's a scam. As long as you keep paying they are happy, but the second you make a claim, watch out.

We bought our 90s custom home in July 2012. The home has many older appliances; however, we bought it knowing we will eventually replace the appliances through the years. In August 2012, the A/C broke down during one of the hottest weeks of summer. AHS sent a contractor out to repair it the following day. In September 2012, our garage door was not functioning properly. AHS had a contractor repair it the following day. In October 2012, our garbage disposal stopped working. AHS had a contractor repair it 2 days later. In November 2012, our oven was no longer working. Since the oven was made in the 90s, the contractor could not find any parts to repair it. AHS offered to replace the oven with the same features as the existing oven, or monies towards purchasing a model that they carry of our choice.

Save yourself the $450 policy. This company is nothing more than a ponzi scheme. Look at all their reviews. They send you a list of things that are covered. My hot water heater broke (worth about $1500); the contract said it covers all parts but still cost me $1000 to replace it. See below taken from the contract (I had no accessory components, either, just your normal average hot water heater):

I called because water heater quit heating water. AHS sent a truck out (waited 4 hours). Yes, they would replace it, but they required a $75 upfront fee for walking in the door and then wanted another $1,260 to do the work. When AHS was contacted, I was informed they don’t pay for permits, or haul away; that's my problem. Who ever heard of $1,260 for permits and haul away? What did they pay for? Also, while I was on the phone talking to AHS about the problem, the plumber left and I had to reschedule and wait another 5 hours; the work took less than 45 minutes. Talk about a rip off!

We have been members of AHS for 5 yrs and have barely used it. Our AC quit working and we are going on 3 weeks with the problem not being solved. We have 4 kids and one with asthma. They do not respond with quick action to complaints. The service has been awful and it has been obvious that being a member has acquired us a spot at the bottom of the repair list.

I have my faucet leaking and for two weeks, I cannot get this idiotic company to fix a simple faucet. Every time I call and ask to speak to a manager, they send me to a voice mail box. I have left a ton of messages for that manager and he has not returned a single one of them. It's been two weeks and my faucet is still not fixed and the manager has still not returned my calls. Beware; they are scam artists.

We had a warranty included with the purchase of our home. Right away, we had issues with electrical and plumbing and AHS was always quick to provide service to us. On Easter Sunday, our sewer drain backed up and the basement was flooded. We called AHS and they put our request through with emergency status. Within 10 minutes, we were contacted by a plumber ready to come over and fix the problem! All the repairmen that we have had have been great. Just this week, we called about our dishwasher. It just wasn't cleaning well and the Sears repairman spent an hour on the phone trying to find parts needed to fix it. He told us we would be contacted within 5 days to let us know if they found parts or if we get it replaced. Sure enough, we were contacted by AHS 3 days later saying they are replacing our dishwasher! We couldn't be happier with the service we have been provided through AHS and would definitely recommend!

AHS is a class action waiting to happen. My bad experience, out the gate, was with both AHS and the quality of the service provider they sent to my home (see my survey/complaint below, of which I have not received a response). Even more, their customer reps were laughable. One young lady (did not get her name) and a gentleman by the name of Joe ** who believes he is a supervisor could not grasp the magnitude of my issue or care to take a moment to comprehend what I was telling them. The only thing they continued to say was, "I apologize but...." AHS first must re-vamp their core attribute customer service and replace the delusional supervisor who believes he is a decision maker, not. I am in the process of canceling my service, will make an attempt to reach out to their corporate office to share my dissatisfaction and start shopping for a new Home Warranty provider. Referrals are appreciated.

My 10-year old washing machine broke down. The repair guy came out and criticized me for putting too much laundry in my front loading, heavy duty washer. The repair was denied and I called to complain. I was transferred to another person who was apparently an expert on making a decision on whether I caused the damage because I was doing laundry by looking at some pictures that the repair guy took of my washing machine. I feel taken advantage of. I paid AHS for almost 4 years and should have just saved my hard earned money to buy a new washer. What a rip off!

We were dropped by American Home Shield after being with them for more than six years. They said we had too many claims. AHS sends out crap contractors who make partial repairs, causing another repair a few months later. We are leaving them. Very dissatisfied.

Twice, we have had to call to use our AHS warranty on two different issues and twice, they have practically sprinted to our house to collect their $75. Twice, they have said I need to order parts and twice, I have never heard from them again. It seems they only want to collect the service fee for the 15 minutes they are here. Waste of money. It seems they only use the worse contractors who couldn't care less if they actually fix the issue as long as they get their $75.

We bought a home in December 2012 with an AHS warranty. In March, we refinished the wood floor of the home and a few days later the refrigerator started leaking. I asked for an emergency repair as the floor was being damaged. A contractor was not available so I had the refrigerator moved to the garage to avoid further damage to the floor. The floor had to be totally refinished again for another $3,000. AHS said they are not responsible for secondary damages and furthermore refused to inspect the refrigerator unless it was put back into the kitchen on the wood floor, even though their technician had suggested I leave it in the garage until he could determine what was wrong. Ripoff big time - that's what this so-called insurance company is. With all their bad reviews, why doesn't the insurance commissioner of the various states get involved?

I need an indoor heating/cooling unit replaced. They said they would replace the unit but there would be some cost not covered. They overcharge for the items not covered.

We had this in our new home purchase contract and we've had two appliance issues we've called about. Yes, one was straightforward and easy. The local AC technician came out and told us exactly what was wrong, no more problems. The other: three weeks ago, our dishwasher crashed and I have been given the runaround every time I call, which is almost every day. A Sears guy came and looked at it. He said the parts aren't even available anymore. I called AHS and they told me the same thing and I would be hearing from Options. It never happened and every time I called, I got a different story.

Problem started Nov 2012 and it’s still ongoing. Service tech came out and stated compressor was bad but did not check the furnace out. I had someone to - he stated the coils had leak in them and rust was visible. “How did they miss that?” He was speaking of AHS techs. I called AHS and reported that. They place the order for the tech to come back again. This was another tech but from the same company (AHS only have one company for this surrounding area). He stated the furnace was bad and needed to be replaced. It took a while for us to get the ball going because at the time I did not know I had to pay for parts and three hundred dollars fee for them to take the compressor away. I am paying AHS, paying their service company for additional parts and paying them to take away parts, and they’re going to make money off the bad parts. Something in the milk’s not clean.

I noticed that my A/C was leaking on the sheetrock in the hallway and dripping on the floor. I called AHS. They sent someone out and we paid the $75 and he diagnosed the unit was old and needed replacement because the pans were rusted through and there were no replacements available because of the age. So he would have to contact them and put a cost together. Before he left, I asked him, "What unit would you replace the old one with?" He told me whichever makes him the most money, probably the bottom end Carrier called Payne; "They're junk but anything is better than what you have now." He left me a blue sheet that he has marked what they do not cover, a float switch and ducting which totals about $1200. Everything is I'm just telling what they don't usually cover (more like this is what I am going to take from you whether you like it or not!).

I bought an American Home Shield home warranty for my home in Florida, and I was covered for a year. During that year, I had no complaints about them: they responded quickly to our service requests, and they sent contractors who were effective, efficient, and (for the most part) professional. We had a bunch of stuff fixed in our home during this first year and they covered all of it. Then it came time to renew. I made the mistake of deciding not to renew, initially. Then my coverage lapsed and my warranty expired. Then I received a letter from them in the mail indicating that my coverage has lapsed and that I should renew, and it gave me a number of price options. So I changed my mind and decided to renew.

I called AHS on 3/3/13 to report that my dishwasher was leaking and my trash compactor would not shut off. 7 weeks later, neither have been repaired and I have no idea if or when that might happen. Good Housekeeping was contracted and finally came out, collected their fee, only to tell me they carry no parts and would have to come back. I did not receive any information after that from either AHS or Good Housekeeping until I called and asked what the status was. GH came out approximately 5 weeks after initial complaint and attempted to fix both unsuccessfully and advised AHS would be in touch about replacement.

I woke up Wednesday to a water heater that was leaking water onto the floor, and put in a service request that morning. American Home Shield stated it wasn't considered an emergency and they would put in the request. The plumber showed up on Thursday at 3:30 and said, "Yup, the water heater is busted (the water on the floor must have been the biggest clue)." He stated that because there was water damage to the pedestal that the water heater was on, I would have to install another one. I explained that the reason it was water damaged was because it took till 3:30 the next day to get anyone out. He said that AHS would not cover it.

I called AHS on electrical in a rent house. They did fix the electrical outlets but refused the ceiling fan. They said it was abuse. They also refused to fix the exhaust heater/fan in the bathroom. They said it was not covered because it was not the main source of heat in that room. However, the electrician left it connected and when the new renter flipped the switch, it began sparking. AHS refuses to send someone back out to disconnect the unit. They take no responsibility for the fact that this is dangerous and could cause a fire or electrocution. I really don't know why I pay these people every month. I must not be very smart because they deny much more than they fix.

On 4/9 I arrived home to find my heat running, house at 90+ degrees on the first floor and approaching 100 degrees on the 2nd floor. I immediately called AHS and they sent the work order to Zone Mechanical (hereinafter ZM). ZM finally returned the call on 4/10 at 1:31PM. The entire system was unresponsive to any attempt to control from the thermostat. In the meantime, I had to shut down the heat by killing the breakers on the internal system. Upon arrival, ZM opened the unit, pulled a few contacts and filed them (they were corroded and probably should be replaced, not cleaned). Popped them back in. Unit still unresponsive. He rigged the outside heat pump to provide cooling if we needed it. He said he was going fishing, would be back on Tuesday and he'd call me early Tuesday morning. He told me to use the emergency setting to call for heat in the meantime. Well that would be the auxiliary heat setting on the thermostat (thermostat wasn't any good per him and he'd have to order a new one).

The AC in my condo went on Thursday night. We put in an online claim on Friday. I got a number of the contractor that was going to perform the work, spoke to them on Friday evening and they said they would call me Saturday to set up a time when they can come in and fix the AC. By Saturday evening, no one had called, so I called them back. They were apologetic and told me someone will call soon. Shortly after that, a tech called me. He promised that he would personally be at my house on Sunday at 2 pm to fix the AC. Sunday came and no one showed. I called again on Sunday evening. They were apologetic once again and told me that someone will call. No one called.

On Dec. 27, 2012, the air conditioner needed service because the drain pan was filling up every other day. We called for service. Air Boss drained the pan and said they treated the AC unit, so the problem would not continue. Then on Feb. 11, 2013, the same thing happened. The drain pan was full (this is the wintertime so even Floridians don't use the AC year round). AHS sent out Air Boss again and they "fixed" the problem. So here it is April 16 and 5 days outside of the 60-day **. Guess what! You guessed it. The drain pan is full, the AC does not work, and I'm told that we are outside of the callback time period. So I can have Air Boss come out and charge me again or I can tell AHS to stick it. No three guesses needed here. Bye AHS. What a waste of money!

Don't go with this company. They hire terrible people to come in to do the job. We had someone come in on August 1st to fix a leak. They slapped some putty on the leak and said all better. It's now the middle of April and it's leaking in the same exact spot so I called the warranty company and they only guarantee the work for 60 days. Really?! Then why wouldn't they hire someone to do it right? Oh wait, I know why. It's because they don't make money that way. Then they asked if I wanted to renew my contract. Ha ha ha? Joking, right?!

I have been a customer for over 8 years. When it came to my oven not working and being told by the technician they sent out that the required part is no longer made (the oven is 15 years old) and that in his opinion, the oven would need to be replaced, AHS now insist they will "rebuild" the part. I have already been without an oven for one week and they now tell me it will be at least three weeks before they can have the part rebuilt.

I came home and noticed a water spot on the ceiling, above which is a bathroom. I called AHS who said they would contact a plumber to come out the following day. The plumber came out, cut a hole in the ceiling, found the leaking pipe, called AHS to get approval for the claim and told them that the elbow connection at the junction of the two pipes may not have been glued properly. AHS denied the claim and the repair for "missing parts" because there may not be glue at the connection. What a load of crap! So the plumber left and I still have the leak, as well as the hole in the ceiling! What a scam this warranty is! Do not buy one!

I called in the complaint that my washer was not working. I requested a company that had previously worked on my washer and was with AHS. But I was told they were no longer with them. The repair company called me to make an appointment between 2 and 4 the next day. They called to say they were running late and ended up not coming until 4:30. I was told they needed to order a pump and that the office was closed but it would be ordered the next day. It could of course been ordered the same day if they had gotten to the appointment at the correct time. The next day, I was told it would take three days.

I have had a day and a half runaround from AHS on getting my well fixed. In the meantime, we have no water for flushing toilets, washing dishes, etc. and still do. I found out that they have no one to repair the water wells in my area. They said they have asked people from out of the area and have been turned down. I went so far as finding someone to repair, but they turned them down because they had no insurance. But they are only a repair center. They do no drilling. The State of Texas only requires insurance if you drill. So I'm heading into a day and three quarters of no water. I asked them when and if they intend to find someone. Once again, no answer. Now may I remind you, I have spoken with one man and five ladies with no help. They could care less.

There have been several issues with American Home Shield. They often send service people who aren't qualified and have to come back several times before it is repaired. Also, in one instance, our dishwasher should have been replaced but they kept repairing it. Now, we get a letter from them stating they aren't renewing our contract because we used them too much. The underwriter determined this. I have been with them for over 8 years. This company is fraudulent. It also has the worst customer service. They don't stand behind the warranty that they advertise.

Three weeks ago, I called to set up an appointment for repair. The day of the repair, I was at home from 1-5. At 4:30, I called to ask where the repairman was. They said they were running late. No big deal, I thought! Thirty minutes later I called back. They said he was around the corner. I waited for 15 minutes and still no repairman. I got an automated phone call that they were running late. I called AHS again and asked what happened to the man around the corner. I was told the work order had been cancelled. I asked by whom. They said by the technician. Beyond angry! I called AHS and spoke with a representative. She assured me she would assist. We dropped the original contractor for another. A new appointment was set.

We're going into week number three of no hot water for my 86-yr-old father. I have been an AHS customer since 1987. A couple of years ago, I purchased another contract for my parent's home. My dad's gas hot water heater went out almost 3 weeks ago. AHS sent out a plumbing company who said the floor needed to be replaced (apparently, there had been a leak from the water heater) and the wall to his furnace room had to be taken down to allow them access. Both were done. They came back, hooked up the hot water heater and then said the flue from the hot water heater to the chimney would have to be put back up (it apparently came down when the old hwh was taken out).

We actually were customers with this company for over six years plugging along with small repairs, etc. We actually maintained our contract because our HVAC system was original to our home and aging. Last June, we were sold a bogus HVAC preventative maintenance contract. They promised one price and it was more than double and a week later, our entire system stopped working. We then used them and their contractor to purchase a whole new system ($6,000), which by the way here we are 8 months later and the system isn't working and I'm waiting for a repairman. But on top of that, when we purchased the system, AHS did not pay anything. We had to pay co-pays, etc. and the HVAC company they sent would only install a certain brand and told us if we wanted the brand of our choice, we would have to wait weeks.

I was with this company for 11 years. I paid on time monthly and had limited service calls. After 11 years, they sent me a notice that they were not renewing my policy - apparently I did not fit into some "formula" they use. In other words, they weren't making enough money off me, but I assure you, they were making plenty since I paid out annually over $600 and averaged 2 service calls a year that I paid $75 for each. There were some years I didn't even have a service call request. This company has no regard for customer loyalty. They will rip you off - and as soon as you need them, they will dump you.

I have been an AHS customer for over a year. I pay extra as I have an integral apartment in my home with additional appliances. I called for a repair and mentioned that I also had a problem with a stacking washer/dryer in my apartment so the vendor, Ultimate Appliance from Waldorf, MD, had this appliance added on to his work order. He had previously serviced appliances in my home and I had been happy with his company. He looked at my washer/dryer which was about 15-17 years old and had serviced not more than a family of three for a lot of years.

On Saturday, March 30, I called American Home Shield to replace an outside faucet at the back of my residence. They claimed it was not under warranty as it was outside the foundation pad. Well the faucet goes into the back of my house and is connected within the pad of my residence. They basically said if a technician comes out, it would cost me $75 for the technician to tell me it wasn't covered by the warranty. If I wanted it fixed, it would have to be between me and the technician as to what it would cost. Needless to say, I'm more than angry and am cancelling American Home Shield and telling everyone whoever thought of using them to not.

After 3 weeks, they finally received the compressor, which was on back order at the factory, and installed it. However, rather than replace it with another scroll compressor, which they removed, they installed a reciprocating compressor instead. I feel cheated, and I'm actively pursuing a replacement with a scroll compressor, which is more efficient and importantly quieter, especially as how the unit is next to our bathroom window. I doubt this was an accident. I wonder how many other customers have had this same treatment and never even realized it. $50-$100 here and there repeated many times adds up to real money for them. I wonder if this constitutes fraud? And I also wonder if a class action is justified?

Like other reviews, we just received a letter stating that they were unable to renew our contract. When I called, they said that it was because of the high number of claims. I am wondering whether it had anything to do with the fact that we filed a claim against them as part of the Faught Class Action Suit Settlement (which was denied).

Please don't waste your money buying this company's insurance. This is my first year, and it will be my last. They contract with their own people who will tell you the minute they arrive to check any issue that it is not covered under the home shield because of wrong prior installation or some other creative excuse every time. I just found from a few friends who bought their coverage as well that they never got anything repaired or covered. There is always some exclusion. They tell you that it was in the fine print. I don't know why the state allows companies like that to take advantage of the public. So please don't waste your money like I did.

Avoid AHS, save your money! I have had AHS for eight years and have only made two claims. One was seven years ago for an electrical issue, which the contractor sent stated was a covered item routinely paid for by AHS. They denied it, despite meticulous records of home maintenance and routine service. After paying the $75.00 service call fee, I was out another $640.00 in expenses that my warranty clearly stated was covered. I should have cancelled then and I kick myself for not doing so.

After paying for this home warranty and "total satisfaction guaranteed," I am totally cynical. This company is in business to take your money. They have no intention of using any of their money to help you. They sell contracts - that is all they do. Oh, they also have lots of real idiots and robots who answer their phones. They have scripts and if you have a problem, they go through the list of lies they train these people to say. I tried to use my home warranty and it was a big joke. After about 15 calls to just get a date for a service call, I finally got one. After waiting 4 hours, no one came. No verification call, nothing. So another try.

With the contractor they forced me to use (the cash out would have not paid for the compressor, never mind the air handler and installation), it took 5 months to get the AC replaced and then it was all wrong. The AC contractor was Burleson Services who had a license but their corporation papers were out of date. They order a three phase compressor and a single phase air handle (miss match to start). The compressor should have been single phase. It was just a complete mess from start to finish. Then when I tried to cancel payment on the contract for December (I canceled in November), they told the credit card company I could not cancel the contract.

I called American Home Shield as I recently purchased a home in LA and I have the Home Warranty Plan. It was cold and I never tried the central AC as it was too cold to turn on the thermostat until a week ago. I called and they sent out a tech, charged me $60 for a 10-min. check of the unit. The tech told me that the unit looked like the fan had rubbed from the inside and damaged the coils; it was 70% low on freon and had electrical problems. He recommended replacing the unit.

I have been trying to have my clothes dryer fixed for 16 days, soon to be 18. They have sent one man twice and the other guy 3 times, but now I need to wait until Monday for new parts again; if that fixes it. Next time, I will call a real service technician and save time and money fooling around with them. They could care less. The service people are nice but they still haven't found the problem for sure. Their slogan that says “worry less” should say “worry more”. It is still us pushing to return to normal. The worry should be on them since I paid $575.00 plus another $75.00 to the first repairman.

AHS denied my recent heat pump repair/upgrade claim (details follow). This is the second major denial of coverage that I have had with AHS over a 5-year period. I moved into my house in Clearwater, FL in May 2007 and assumed the existing AHS contract. There were no issues with the heat pump system reported in the property inspection at that time. I have paperwork that shows that the failed heat pump system was installed in 2000. My claim to repair/replace a 13-year old heat pump system was denied, even though it had been regularly maintained, inspected, and found to be in good condition prior to the recent failure due to burnt components. I consistently followed all AHS instructions as printed in their contract with me for "A/C and Heating Units" on page 18 as well as "Routine Maintenance Tips" on page 22. The system completely stopped working in late December 2012. I reported this to AHS on December 30, 2012.

I started my policy with AHS on 12/6/2012. My checking account was immediately debited three premium payments. When I contacted them, I was told two of the payments were to cover the months of October and November of 2012. I told them that my service started in December. I asked them to explain how it was possible that they thought I owed them for the two prior months. Their explanation was that it was a data entry error and they would correct it and refund two payments. It took them two weeks, but I did get my money back. I thought that was the end of it. It was only the beginning.

I have been an American Home Shield customer for over 15 years. We have only had 2 minimal claims filed in the last 4 years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitations you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $550 a year to cover my home repair. No reason is given on the letter for their decision to cancel.

AHS contractor (Sears) messed up my repair appointment and didn't come today. I called Sears; they said one of their representatives messed up my appointment, then gave me options that were either during a weekday that I can't be home, or too far out to live with a broken appliance and recommended calling AHS. I called AHS, who called Sears and told me the same things that Sears just told me. No options were offered to make the situation right for their mistake, so I asked to speak to a supervisor. The agent had a problem with me asking for the supervisor. I told her that I wanted to speak with the supervisor about dissatisfaction of service. Once she came back to the phone, she said, "The supervisor declined to speak with you as this is not a safety emergency." What? A supervisor is declining to speak with a loyal, paying customer about an issue? That's your job! I told them that I would write about it online. Please give me corporate's number. This is not what I'm paying for. It's terrible customer service, and a warranty that does not attempt to make things right.

They arranged to have dishwasher installed. The first time we tried to use the dishwasher, it came out of the cabinet. I called AHS and they would do nothing to fix the problem. They could not even get the installer to call me to see if there was something that I could do to fix the problem. I ended up fixing it myself. I was even told by the local AHS rep that they had problems with the installer other times but they still used them. Before my contract could be cancelled, my oven went bad. The oven that they wanted to replace it with was of a slightly different dimension and the cabinet that held the oven needed slight modification. They told me that was my problem and that they would only send a serviceman out once and that he would not wait while I resize the hole in the cabinet. They told me that I could either remove the oven myself or have them remove it and I could install the new one!

I notified AHS that my heat was not working and wanted to put in a service request. The company called me, but we could not come up with a time that we were both available due to the fact that I am a working mother and my husband is deployed. So I called AHS back to see if I could get a different company who would be willing to come when I was off. I had to go through all these different people for all of them to give me the same answer. And of course, I couldn't talk to a manager. I have to wait 24 hours for a manager to call me back. So my kids and I will be in the cold longer.

I have been an American Home Shield customer for the past seven years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitation you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $600 plus a year to cover my home repair.

My air conditioner did not cool the house. The technician sent by AHS stated that my system didn't have a tune-up. The AHS policy provided no coverage for tune-up; therefore, he would not fix the problem. I told him that the routine annual tune-up was completed 4-5 weeks before my service call and I showed him the receipt for the payment. He ignored the evidence of tune-up and kept repeating that AHS policy didn't provide coverage for tune up. He charged me the standard fee for the service call and left.

I understand the protocol is to contact AHS and a plumber is dispatched to assess the appliance, which if replaced with the same item should incur no cost to the homeowner. Empire Plumbing in Richmond, Virginia (50 miles from my home) was called to assess the hot water heater and notify American Home Shield (AHS) of the needed replacement. However, Empire Plumbing said it would take 2 weeks to receive permission to replace the tank and they would charge me an extra $600 to place a metal pan and drain line which was only a recommendation by the technician. I agreed to have only the tank replaced and have my contractor do the job for a much better price at the same time the plumber arrived.

I had a blockage in my bathroom and notified AHS; they sent a plumbing company out to my house. After looking around, the plumber couldn’t find a certain kind of entry pipe outside my house to use to snake the lines. He called AHS who declined the service because there was no pipe outside. He had to remove the toilet and snake through there. Less than 30 minutes was required, which had to be faster and easier than coming in from outside. I had to pay $588.00 to have this done, which in itself makes the hourly rate for that plumber $1,176.00 (Wow!). I emailed AHS telling them to cancel my policy and give me a refund. They emailed me saying that I owed them $100.00 for their service fee. I asked what service they performed or does being an insurance company make you merit the money. I told them to take the money from my refund, and never contact me again. They said read the policy. Ha, who can do that except a lawyer? Bottom line is that it cost me $588.00, when all it should have been was $100.00.

I made an appointment with AHS on Feb. 7, 2013 for a plumbing stoppage in the kitchen which was found and recommended by Big Bill's in Mobile, AL when they repaired my washing machine. As I live out of town, I set the appointment up for the following Monday, Feb. 11. I was told by customer service that the time frame would be 8 a.m.through 1 p.m. At 1:15, I called AHS to let them know that the tech had not called nor was at the property. I was told in the Retention Dept. by CS (Denise) that she would call and keep track on the progress. At 3:45 p.m. he was a no show. I called again; Denise said she would call. Finally, the tech called and said he was 10 minutes away. At approximately 4:45, he showed up. He assessed the situation and said he couldn't unstop the stoppage by going on the roof because it was too wet and he didn't bring the proper tools to unstop it through the pipes.

Hello, I am sending this to you to hopefully make you aware of the company(s) you use and the type of service they offering do not represent us, the consumers. We have had services from you (ARS) through American Home Shield (AHS) for the last 10+ years. This year, we have decided not to continue with AHS for many reasons. Thus as Murphy's Law would have it, the furnace decided to go out. We then called you to repair. ARS is who AHS has always sent out. We paid for an ignition to be replaced (over $400.00). We then found that there were major issues, so we had to make a change. Now we are in need of a new furnace! We inquired with you and the gentleman came out the same day, and indicated that it would cost $16,000.00 to re-do our system (the furnace we had was too big and the air conditioner was too little, the ducts had to be all replaced, they would not fit or something with the new system and etc.). Excuse me, but where and when did this happen? All of a sudden this had to be done? All of a sudden my house grew?

We have had a warranty through American Home Shield for several years. In the past, we have turned in work orders for leaking faucets (bathtub and bathroom faucet). When calling today, I was informed that our contract does not cover that and when asked about my previous work orders for this same thing, I was told they have no record of that. Now, I am of sound mind, having no issues of memory loss or confusion. When I mentioned that their records evidently are not reflecting the previous work orders on this same thing, I was told their records are correct. Well, something is wrong with this picture. For our previous issues, 100% of the time, there is always part of what was done that is not covered. Reviews in the past on this company have been bad. Shame on me for not listening to them. All they give you over the phone are "canned" answers and fake apologies. We, obviously, need to find a more reputable home warranty company.

On 01-28-2013, my dishwasher broke down and I called AHS and paid $75.00 to have a technician come out to fix it. The technician said it could not be fixed and left. Days later, they called and ordered for us a model close to the dishwasher (GE) that we had. The dishwasher was delivered by GE, but we refused it because it was far too small (baskets/dimensions). I told them (AHS) that I will find a suitable replacement, which I did. Now, AHS told me I had to pay a restocking fee because I refused the GE dishwasher. I attempted several calls (including supervisor) to complain and resolve this issue, which met with negative results. I even tried to get the phone number for their main office/complaints department with their customer service department, and they only gave me a mailing address (no email). They want me to settle the restocking fee. Why should I pay for a shoddy product? I'm very disappointed with their customer service and lack of attention in this matter, and I wish to go as far as possible with this complaint.

We have had an AHS account since 1999. Over the last few years, their prices have constantly increased while their customer service has consistently gotten worse. The water line to the freezer was leaking water all night long. It was a constant effort to mop and keep the water from ruining the floor. When we called AHS this morning, the customer rep said Sears could be out on Monday. Today is Thursday! So we have to tend a leaking appliance for four days? When we called back, the next rep said every contractor was booked up. My wife called one of the contractors she knows personally and who is under AHS, and they said they weren't booked up at all. So, it would appear the customer rep wasn't exactly stating the truth. This guy with AHS just kept up a condescending tone and patronizing attitude and eventually hung up on my wife! AHS will never get another dollar from us. That's for sure.

We discovered the sewer had stopped draining on Monday evening, January 14, 2013 at approximately 8:00 p.m. There was raw sewage in our basement and we needed to have this work done immediately! We called several plumbers in the area and finally got through to one who would come out right away to clear the sewer line and resolve our issue. A technician arrived at around 9:00 p.m. He cabled and cleared the clog, gave us a 6-month guarantee and handed us a bill for $355. This invoice was paid with our credit card.

No matter what you service request from American Home Shield, it is not covered. We've paid $60 for each and every service request, and each and every service has been denied. They will find a reason, any reason, not to pay for repairs. From incompetent technicians to rude customer service representatives, this company is in the business to take your money, nothing more. The realtor purchased the warranty for us, but we've spent over $360 in service calls and not once has it ended up being the responsibility of American Home Shield. This paragraph or that paragraph of the contract voids the service. The coverage is worthless. We were fools to allow the realtor to give us this warranty. Never again.

We have four properties covered through AHS. I am trying to cancel all of them after receiving the worst service, first, through the companies they contract with and secondly, from their own customer service line when I called to try to get the problems rectified. I have called twice now to speak with a supervisor or manager. Both times, the reps say they can fill out a form and have someone call me in 24 hours. It has been over 24 hours so I called again, spoke to another rep who was very rude and she said all she could do was fill out another form and someone would call me. I told her I already did that with someone else and no one called, and she stated again that was all she could do.

I just moved into a home and they provided this company as a home warranty company. I found out from a company I used that I had a severe problem with my furnace. Furnace is covered by American Home Shield. I called them to have someone come out to verify the problem so I could get it fixed - furnace needs to be replaced. AHS gave the name of a company they use. I called this company for an appointment and because I work, I asked if they could come between 3-5 one day. They could not give me an appt. in that time frame, would not give me an appt. in that time frame for reasons only they know. They say they don't know hours for the next day until the night before and, even then, if an emergency comes up and an appt. was made, they would have to cancel, but I have to make myself available for them. They won't even consider my situation.

Recently, I requested service on the heating system (furnace) located at ** East Point, Georgia and AHS assigned Summer Breeze Heating and Air, Inc. to service the system. The technician arrived on Friday, January 25, 2013, worked on the system and said that it was repaired but needed additional work. His work order stated ductwork for supply Plenum is no good, needs to be fixed. He reinstalled flex on supply, got the air coming out vents, heating at this time. He made no effort to fix the problem that he said was no good. Well, the system still did not heat; therefore, I requested that they come back out. Summer Breeze returned on January 29, 2013 and this technician came up with a completely different diagnosis. He stated that the ductwork was crushed and loose, the evaporator coil needed to be replaced, not normal but made no effort to make said repairs. I called AHS and spoke with Antoinette in the complaint department and they sent Appliance Comfort Air, Inc. to provide a second opinion.

I had 2 service calls on my washer in December 2012. My husband and I were ill and unable to call back within the 30-day period. When I called to schedule a third service call, I was told that because it was outside of the 30-day period, there would be another $75 service call fee. I explained to three agents regarding our situation and they were inflexible, totally not sympathetic, compassionate or empathetic. I called two times. On hold time the first time was 32 minutes and the second was 35 minutes. When I added up the monthly fee, the service call fee and the fact that if the appliance needs to be replaced, they depreciate it, the plan is not worth the price nor the attitude of the staff. In this economy, you would think Customer Service would be their first priority but it was not. I cancelled my contract and suggest that everyone who has a contract with American Home Shield to do the math. I believe after you do the math and the actual service you receive, you save your money!

I strongly recommend that no one use AHS! Yesterday, they sent a United Air Temp technician from their Woodbridge branch office out to diagnose why my Carrier gas furnace stopped working at my home in Dumfries, VA. The tech informed me that I needed a pressure switch and that they couldn't get one until Tuesday. Since it was 30 degrees outside, I called Brennan's Heating & Air and asked them to come out (they had this pressure switch in stock). After inspecting the unit, Brennan's found a simple clog of leaves in the air intake line which kept the pressure switch from working properly. Brennan's removed the clog with a vacuum and presto - instant working furnace again. If I had listened to United Air Temp, I would have been without heat with my wife and daughter all weekend in a 30 degree house and when they replaced the pressure switch, it still would not have worked, due to the clogged intake line.