American Home Shield Reviews

My realtor suggested that I get a home warranty from American Home Shield so I purchased their combo plan. It’s been fine. I got one claim and they were great. It was resolved quickly.

American Home Shield is very professional and very quick.

My American Home Shield plan covers home systems and appliances. I've always had positive experiences from top to bottom. They've always taken care of what we needed and either repaired or replaced whatever was going wrong. And it's always been a pretty seamless, easy process from reporting your problem to having it resolved. We never had much trouble with utilizing the system and its always come through for us. We've always been totally satisfied with it. It's a good product and it has helped our household a lot. I do recommend American Home Shield to people but I've never been rewarded for it. I don't know if anybody has ever taken my advice on it.

American Home Shield is very good and very efficient. I would recommend them based on my overall experience.

We had a previous home warranty that was canceled on us. My wife heard about American Home Shield from a neighbor or a relative, so we went ahead with them. We've been with AHS for three years and so far our experience has been excellent. Submitting claims with them is an easy process.

I heard about American Home Shield through a friend of mine. She told me about how well it worked for her. Her recommendation made me decide to go with American Home Shield. They’re very good. They answer all my concerns. They are great.

I would recommend AHS to anyone. They are very responsive.

I heard good things about AHS from others who had the policy and I'm pleased with their service. I would recommend them.

First, a summary of my experiences with AHS... I had two warranties on two homes at the same time: Two terrible experiences, One very good experience, One mediocre experience. The latest, very frustrating experience is explained below. It appears the policies and relationships with contractors is designed primarily for their benefit...not for customers!

We have a combo plan with American Home Shield - it was for appliances and it included our heater and air conditioner. We had them in another house some years ago. Then we moved to a house about 6 years ago and signed up again. In the last 5 years, we've used them three times and every time the service has been excellent. They are knowledgeable. They've helped me a lot. This year they came out with what they call a custom plan. So we made a couple of modifications. It cost me a couple of dollars more but I took their advice and was glad I did. I have recommended them to a number of my neighbors and know a couple of them have signed up. I'm not big on buying warranties but I thought because of their reputation and the fact that I had a good experience with them that we would renew and we have certainly no regrets doing it. They're there when we need them.

American Home Shield has been very good. When we bought the home, they had the first year of the insurance policy on it. We just renewed it every year.

When I bought my house in Oklahoma, the people we bought it from had American Home Shield and so I just renewed it. And then when I moved to North Carolina, I got it again. I purchased the basic plan which covers electrical, plumbing, washer, dryer, water, heater and all that kind of stuff. I got a service plan last year where each year you get your air conditioning system and heating system serviced. I paid for it so I don’t have to pay when I call somebody to service it for the season. AHS team has been good. I only had one bad experience and it wasn't with American Home Shield. It was with one of their vendor people. I ended up having to pay an extra $75 and didn't get any work done because he showed up a little bit early and then he left. And I was running a little bit late. And he wasn't very polite or professional. He was rude. But I paid it anyway. But when it comes to my AHS experience, I am pleased.

American Home Shield gets people out quickly like they say the will. They just need to improve a little on some of their vendors. And we have had a couple of people that come out for different things we weren't real happy with. But if the same name came up again, I might tell AHS I did not want them. The guys that came for our heat pump were slow to come out and get the work done. They had two or three different guys at one time that tried to fix the same thing. But overall, the people that we've had are fine.

I found out about American Home Shield online. Its cost and coverage made me purchase one of their plans. Their service has always been prompt and everything has been fixed. They have been excellent and courteous.

Every encounter is aggravating and exhausting!!! The latest joke was regarding a service request last week. I made a request last Friday and I am being told that next Friday is the earliest availability. No hot water for a week? Really? When I called them directly, the rep was very unhelpful and basically said too bad. They're never easy to deal with and NOTHING is EVER Covered! They get 0 stars from me. I will NEVER EVER refer anyone to this warranty company.

AHS has contacted me several times in an attempt to resolve my problem,which they did.I'm very satisfied with the response and priority they placed on this issue.

This is the worst home warranty company I have ever experienced. Their customer service is the pits. Unsatisfied customers have to wait 24 to 48 hours for a member of the management team to give you a call? This makes no sense. Organizations in the customer service business need to have a management team available to field the calls. I know this organization gets many complaints so I am sure they are busy but 24 to 48 hours is ridiculous!! I have had people for years warn me about them but I continued with them. I have been a customer for about 15 years.

First off, I've used AHS since purchasing my 24-year-old home in 2004. Over the years, we've used AHS many times, mainly for AC repairs, and I've always been extremely satisfied in ALL instances. Each technician AHS dispatched to my home has ranged from satisfactory - outstanding, and all my claims were paid with the exception of my ice maker in my freezer (my fault for not taking the time to read the coverage thoroughly before submitting a service request).

I have used AHS since 1996. When I requested maintenance on my furnace, they had Crystal Air replace my thermostat. The technician was rude, couldn't find the ladder to the roof where the furnace was located. Called my HMO company liars when they said they don't lock ladders. A neighbor finally directed him. After a freezing night, another tech came and said if problem continued to call and he would order a needed part. When called, they denied problem or needed part. Another company came to fix problem, but when temp drops, furnace doesn't turn on. Incidentally, the first tech refused to install new filter I provided. He also said he wasn't allowed to show me how to program the thermostat. HELP! This 86 year old grandma is freezing.

I have been with American Home Shield for several months now and I have not been satisfied at all. They operate with crappy subcontractors that honestly have no clue what they are doing. I placed a service call for my washer on October 16 or 17th. They sent out a gentleman who by the way was very rude on the phone but OK... He comes and replaces the switch on my washer. I paid my $100 deductible, problem solved, washer works. About THREE DAYS LATER the same thing happens again with my washer, I call them back, tell them the issue again, but this time the guy is giving me a hard time. He ends up refusing to fix the issue. Long story very short, I end up hiring my own repair company because AHS refused to get anyone to fix issue in a reasonable time as they could not locate a contractor.

They are ripping people by making so much profit and hiring low and poor knowledgeable technician. Will not recommend and will not renew my contract.

I had multiple service calls. The office personnel that I spoke with were always courteous and prompt. The contractors however were on only one occasion reasonable - when my gas dry. Every other occasion included a problem. We had one call for our washing machine in which the technician was rude and ultimately did not reassemble the washer completely before putting it back into place. The technician came to evaluate our heater but stated that we would need to remodel our basement before he was able to look at it. He did however collect the deductible check. In that case I contracted a private plumber who fixed the problem in 30 minutes.

The good: We got a new dishwasher because the tech that came out told AHS that it would be more expensive to replace the parts.

Our home came with an AHS warranty when we bought it in September. We've had to use the warranty 3 times and the last time we called the service provider because right before we moved in the Service provider (Greenway Home Services) they had done work on the upstairs heater and it had stopped working just a few months later. So I called thinking it would be covered under the work warranty.

Run, do not walk, away from this organization. I have had 5 different techs visit my home to repair my dishwasher. Plus I had to hire an outside contractor to repair an electrical disconnection caused by the last tech's visit. (Once he pushed the unit back into place under the counter and the electricity became disconnected, the tech packed up his tools and left, saying "I can't fix that, it's the electrical system.") But I said, “It was clearly connected fine before this. You saw the lights and heard it beeping. It's only not working now because of what you just did.” It didn't make a difference. He wouldn't touch the appliance now, insisting instead that I had to call an electrician to come out to reconnect the dishwasher, then have it repaired.

My pool heater overheated and subsequently failed. I called AHS and a service tech was out 5 days later. The tech opened the equipment, found a melted link which he temporarily reconnected and the heater came on. He then noticed a drip coming from the heat exchanger and said that the heater would have to be replaced. He then said he needed to test the pool chemicals and left. He never really told me what caused the failure to begin with or in my opinion didn't really care to know. He got his $100.00 service fee. 6 days later, I got a voice message from AHS saying because of my chemical balances, they would not be able to repair or replace my equipment. We have subsequently attempted to get a second opinion but were told there aren't any other service companies available in my area. Needless to say, we feel like we have been robbed and scammed by American Home Shield and will never do business with or recommend them to anyone. Just the opposite, we would WARN everyone to not use them.

We had a sewage backup last Saturday and requested service at about 3 p.m. and was told that AHS would locate a plumber for us. Having not heard from the people, I called at 10 p.m. and was advised to call the next morning. As the sewage started to overflow on the bathroom floor, I called again several times on Sunday and was finally told that I was authorized to seek an outside plumber. Yet when the plumber called AHS, we were told that there was no authorization and we should wait till Monday to contact the plumber assigned.

A/C fail in June-2013, AHS sent a contractor that took less than 10 minutes to asses that it only need it Freon. They put gas and it was fix but later got a third party do another assessment. They said it was a leak in the coil. I had to pay again $75 for the inspection because it was over the 60 day warranty. Paid the $75 and the leak was finally found. They provided an estimate for me to pay for the Freon again ($150). I accepted and call them to proceed. After they provided the original cost estimate to AHS they retract and provided a new one saying that there were no access and need it to charge $600 more, this without going to the house to do another inspection. I cancel my policy because both Arctic Air Conditioning and Heating and AHS are not good and fair companies.

I have been waiting for over a week and without heat. I have continually called repair service and AHS and they keep telling me that someone will be there to fix furnace. No call, no service. Still waiting. AHS actually first said repair service phones are down. Every time AHS gives a different reason for no repair. AHS is a total ripoff.

This company's service is so bad it's shocking. First, our dryer broke. Someone came out three times and it was never fixed. We paid a $75 fee twice and we pay $92 per month. Never fixed. We bought a new one on our own. Later, our furnace started going off, emergency light on, smelling, making loud noises. Our oil company condemned it and shut it off. AHS's contractor came, turned it back on and said "Oh look, it works! Yay." They literally diagnosed the problem as the furnace was shut off. I'm not joking. So that is still broken. Long after we first called, after we paid the $75 for nothing and continue to pay the monthly fee (thinking we HAVE to get what we paid for somehow and thinking we have to keep our contract open until they fix what's wrong). Next, our washer flooded. They sent someone who fixed a valve and said all was well. Next day, washer doesn't flood but when we open it, it's full of water. It never completed its cycle. We manually turned it to spin and it popped, had a burning smell and all the lights in the entire house started flickering to the rhythm of the spin. Very scary. The contractor came back, looked at the washer for 5 minutes and said they could find nothing wrong. My jaw almost hit the floor. You know FULL WELL they would not leave this dangerous situation in their own homes.

On 12/2/13 I started trying to contact AHS to get my dishwasher repaired. At 0500 their website was down and giving error codes if requesting service. It was still down at 0900, and they're putting you on hold at the designated phone number to call for service requests. After 10 minutes of waiting I gave and hung up as it wasn't that important. The seal on the dishwasher door has deteriorated and needs to be replaced and there may be a crack in the bottom near a post in the pan. However, if you can't reach customer service you can't get it fixed. Not acceptable.

We had a sewage backup in our basement bathroom. We contacted American Home Shield, who sent a plumber that snaked the wrong part of the house, which was of course ineffective against the backup. We told American Home Shield that the plumber's work was not effective, but American Home Shield did not have another approved plumber to send out. We therefore called a plumber on our own, who properly assessed the cause of the backup and proposed a solution.

I have been with AHS for four years and for the past year, I have called AHS for repairs on leaking pipes and faucets. The pipes in my laundry room was leaking and when the repairman finally came out to fix the leak, he cut a hole in the wall and never repaired the damage to the wall. A couple of days ago, the same guys came out to repair a leak in the bathroom faucet (for the second time) and did the same thing, that is cut a hole in the wall and did not patch it up. When I called AHS to complain, she stated the guy would come back out to repair the hole but would not re-paint this area. I have read several reviews on this site and have realized that AHS is not sending out the best contractors to fix things in my home as I too have made complaints about them being rude or having to come back out to fix something that they had supposedly fix previously. I am canceling my contract.

We used and recommended American Home Shield Warranty Services for years... but the service has deteriorated terribly in recent years. Two most recent disappointments were... they sent a total of 4 different contractors to repair the A/C unit at one of our investment/rental properties, because they couldn't get it right. We ended up having to give the tenants a credit toward their rent, because they had no A/C on and off for days at a time, for over five weeks... Unacceptable! To make matters worse... American Home Shield put our policy in "non-renewable" status... and didn't notify us. We only found out when we attempted to make a service call, and they informed us that our policy had expired four months ago. So unprofessional...

I called for service about my heat pump on 11/25/13 which wasn't heating. AHS sent out a repairman who looked at it on 11/26/13. He said it wasn't working because items were "improperly" repaired. He made a list of the "improperly" repaired items, took the service fee and left. I called the company back and they said AHS was going to look into it. AHS called me back on 11/27/13 and said the improper repairs weren't covered under my warranty. I told them that the only people that have ever been out to repair the unit were people they authorized so how could it be improperly repaired or not be covered?? They said they need to investigate it and they will get back to me. The problem hasn't been resolved but they were very rude. They hung up on me and they have no sense of urgency to resolve the problem. Avoid this company, the repairmen are always looking for an excuse to say it's not covered.

I called American Home Shield on 10/04/13 about a broken air conditioner/heat pump. They sent a contractor who came on 10/7 and said he needed a part then left and never returned or called. I've called AHS at least weekly ever since and my air conditioner/heat pump is still broken and no one has come out to fix it. They continue to charge their monthly fee while I have no service and no heat in my house.

After I posted a negative review, American Home Shield reached out by telephone to address my concerns. Though I had made numerous customer service calls regarding this matter in the past, it was obvious that the Company was now taking my concerns seriously, and had bumped me up to a higher level of customer care. Finally! After 2+ years of the re-visiting the same old problem, I finally had the ear of someone who seemed genuinely interested in resolving the problem once and for all.

My furnace started making terrible noise and was not heating properly on Nov. 2nd at which time I called American Home Shield to notify them that I had a problem and needed a service call from a heating repair company. They took my request and notified NW Sundance Services to follow up. On Tuesday, Nov. 5th a repairman arrived and notified me that my furnace needed to be replaced as they no longer had parts to repair my existing furnace. I have been waiting since that date for the furnace to be replaced or put back in working order and nothing has happened.

This company take money but never repair. They might repair if the repair cost is under $75. Save your money because you will not benefit anything from them. When I called to cancel my contract they showed me the other face and they said we will refund only $100. This company should shut down. Alot of scam going, whatever in the policy agreement says covered it’s not covered because the cause of the damage is "not normal".

I signed up for service on 10/31. 30 minutes later I changed my mind after reading reviews about their service. I called back. Was assured the contract was canceled and no payments would be deducted from my account. When I asked for a cancellation confirmation number, the rep told me it was the contract number I had been given 30 minutes earlier. The 15th of the month rolls around and there is an automatic withdrawal from my account! I called. They claimed they had no record of my cancellation call yet they claim to record every call. I gave them the name of the person and the time. They still claim no record. They were willing to issue a refund CHECK that will take at least 14 days to receive and claim to have removed my payment info from their system. Guess I have to wait till next month to find out. What an unprofessional group of people. No wonder they have such a bad reputation. They will never get my business. I urge you - DO NOT sign up with these people, they will rip you off one way or another.

I called AHS for service on my washing machine. The person stated that Sears was the only company that I could use for this repair (which I normally can ask for a certain company if I chose to). Today, the tech came out, saw what was wrong and ordered the parts and ask for the $75.00 service fee. I got the credit card that was issued to me and it was declined! I called American Home Shield and they said it was usable for any other company except Sears! I ask for a manager and he told me the same thing. Nothing was ever stated that the card would not give me credit AND they said it was the only one I could use.

I sold my home. So there was no need to continue the subscription for AHS. I called just a day or two after the month's payment had been made. They told me that coverage would end on the day I called so I was expecting a refund of the funds I paid, right? Wrong! They sent me a letter saying that I was not entitled to a refund due to administration fees and cancellation fees. I was livid! I called and spoke to three different customer service representatives and received three different explanations. This company stole a month's worth of my money and only provided coverage for two out of 31 days.

As a homeowner, I purchased a plan from American Home Shield. It included a swimming pool and additional spa upgrade. I experienced a problem with my spa pump. The following is what transpired. The first technician was a no-call/no-show. After calling AHS, they re-assigned the work order to another company. The second company made two different trips and determined that they could not get the pump off to inspect the problem. Then, I received a call from AHS claiming there is an 'access issue', because a heater unit had to be removed for the pump to be extracted. I would be responsible for paying someone to extract that heater unit out of pocket. When pressed, they confirmed that the heater unit is covered by the plan. But because it wasn't broken, apparently, I had to foot the expense.

Have called AHS approximately 7 times since 7 am this morning to let them know that my hot water heater is leaking. The plumber did call, but because AHS deemed it not urgent, he's not coming out until tomorrow. I myself, isolated the water heater by shutting down water to it and I turned off the gas; however, water is still leaking out and saturating my carpet, and since the water that is leaking out has to go somewhere, I have no doubt that it's damaging the condo below me as well. AHS first stated it was not urgent because I had cold water and according to them not having hot water is not an urgent situation. They have totally missed the point here, THE HOT WATER HEATER IS LEAKING WATER AND CAUSING DAMAGE! They focused on me not having hot water. This company is horrible and should be shut down. I've called my insurance company to make them aware of the non-response from American Home Shield and the damage that is occurring as a result of their nonresponse and classifying it as non-urgent because I have cold water.

The service people that this company sends out must be instructed to collect their service fee and not do any work. I have not had anything but substandard service from any of the people they have sent out. I have had plumbing service and service on my dryer. All of my experiences required multiple calls to American Home Shield and the service companies to get anything done. My latest experience required me to make innumerable telephone calls to both American Home Shield and the service company they sent out to finally get their plumbing service, Bear Plumbing, to replace a broken appliance. The replacement appliance they put in was so substandard that I paid a second reputable plumbing company to remove the brand new appliance and throw it away. The American Home Warranty representative told me to "read my contract to see that American Home Shield is not required to replace an appliance with the same quality of appliance."

After 15 years of contract with AHS, my one-year-old dish washer just out of MFG warranty started to make noise. The technician came, looked at it and left. Later got a call from AHS denying the claim, saying because of calcium deposits in the dish washer, it is not covered. I had my previous dish washer for 15 years and calcium deposit didn't stop it from working, I explained. But my words fell on deaf ears. I asked for another opinion. They said another $75 charge. I feel I have been taken and treated unfair by this AHS business.

We have been using AHS for about 3 years and are about to renew for a 4th. I came upon this site because I wanted to compare other plans. We have probably called service 5 or 6 times in the last 3 years. They have been: Heater not working. AC not working. Dish washer leaking. Bake not working in our gas oven. Lift pump from the basement not working (twice). Leaking pipe behind the shower.

This has been one big disaster after another. I have been without a refrigerator since last Thursday; however AHS doesn't care. They have sent three different people to my home. I am told that I had a freon leak but it is not fixed, it's a temporarily fixed until it leaks again. I lost food over the past couple of days due to me not having a refrigerator. So now I have to wait for it to leak again. Did I mention the refrigerator is 13 years old? We have invested more money to fix it than its worth. Wow they are really tired and cheap. Don't use this company. I have referred two people to this company and been with them for seven years. This is what they think of their customers.

American Home Shield is the most crooked company. Don't buy their home warranty!!! Example, they will make you wait for three weeks before they even make a call on what to do about emergency issues such as water heater! Imagine without water heater for three weeks and they don't really care about it. Every time you call in a new person answers and you have to start over every time. Contact me. I have all the audio recorded from their customer support team. It is clear how rude they are and how pathetic their customer service is.

AVOID AT ALL COSTS!!! Bought a policy when I bought my new home and all was good. Then 2 years later my washer started leaking and I called. I was told that my washer was not covered! Apparently when I signed up with them, it was not a blanket policy that covered all my appliances and item, but it only covered my *Top 10*, so only 10 items could be covered and my washer wasn't one of them. I told them that I never picked a top 10 and knew nothing about it and what were they? 1. A/C including duct-work, 2. Dishwasher, 3. Garbage disposal, 4. Water heater, 5. Plumbing, 6. Dryer, 7. Electrical, 8. Heating inducing duct-work, 9. Built-in Microwave and 10. Ranges/Ovens/Stove-tops.

I had AHS with my mortgage company for years. Chase finally dumped them a month or so ago. During my seven or so years of paying for AHS coverage, I actually had one repair. My fridge had a problem and they did finally get it repaired after a week or so, numerous phone calls and two visits.

This company is a joke! Just like all insurance companies. Pool motor went out. Denied claim! Pool filter sprung a leak. Denied claim! Waste your money if you want to but I feel like I should warn you.

I called in on Monday morning for a backup in Master Bedroom restroom. It started coming out in the backyard. They were somewhat prompt and got someone there 24 hours later... PROBLEM... the guy shows up with tennis shoes and totally did not look ready to work. Immediately said that he needed 2 pieces of plywood to do the work and that I was to call back and set another appointment... Long story short I was peeved... never had I heard that.

I had the insurance for 9 years, didn't call for anything till this year. This winter, the heater was not working. They said it must be replaced. They said they only cover the heater but I have to pay for the others such as code violation, which is not covered. Total of $3500 I have to pay out of my pocket. This is a rip off. I asked them how much are they paying. They said it is trade secret and they can't disclose.

What a racket! Sent out plumber to repair leaking pipe. When all was finished, was informed that I need a new pressure regulator, no coverage and a $520.00 bill to pay. Still had to pay $75 AHS deductible even though they were not going to cover. I had been paying them for over 9 years! Their offer to me... $100 if I did not cancel for my trouble, but would not pay me the $100 if I did cancel. I figured I had paid them somewhere between $4500 and $5000 over the 9 years. Do your own math. Self insure yourself. You will come out on top and not have to deal with AHS and the contractors they are in cahoots with.

I have been a customer for 13 years with very few repairs. I recently had a busted water heater and was not satisfied with the results. They sent a new plumber which I was not happy with. The first person said I could have about $400 out of pocket expenses depending upon what was needed; however, they would not start the repair until I had paid it up front. I had checked with two other plumbers and was told my out of pocket should have been about half that. When I tried to get AHS to transfer the work order to another contractor, they refused. I tried explaining that I had been a loyal customer for years and felt they should try to do something if I was unhappy with the contractor.

I had AHS for several years. To begin with they were prompt getting the contractors out and were fair with the repairs/replacements. However, earlier this year they started getting awful selective on what they wanted to pay for. Even though it was covered in the contract they would come up with some excuse/exclusion that refused them to pay for it. After the third incident like that they sent me a letter saying they would not renew my annual contract. That was great news, since I was about to send them one saying the same. They still took my monthly payments during the time they were squirming out of paying for repairs. Go figure.

Don’t waste your time or money with AHS and their home warranty programs! In both cases, furnace annual check-up and a garage door repair, AHS contracted with companies approx. 30-45 miles away from my home. This made getting service work done promptly difficult. Both companies, when they found out how far away I was located, had issues getting service times set-up and used the distance as the reason. This, despite I live in a community of approx. 65.000 with many furnace and garage door services in a 10 mile radius.

Paid for home warranty but when I needed it, they did not pay for anything. My bathtub faucet is leaking and needs to be replaced. I call American Home Warranty and they say "yes, your plumbing is covered." OK great but when they find out they have to remove the side of the garden tub to replace the faucet, things changed fast! The plumber quoted $1070.00 for the cheapest faucet labor included, and American home warranty authorized $70.00 plus I had to give a co-pay of $125.00. WHAT A SCAM! Do not… DO NOT fall for this SCAMMING company!

They sent out a contractor to our home that messed up our pipes because he didn't know what he was doing. Then they put in an estimate of $1950 to replace side arm part on the broiler when the hot water heater went out and we had two other people that does this type of work come and look at it and they didn't say nothing was wrong with the broiler. Now because I don't want to use the contractor because they are rude and I wanted to get a second opinion, the rep at American Shield stated that they couldn't do that because I refused service and that I had to pay out of pocket to get it fixed if I don't go with a company I don't feel comfortable using. I don't understand why I can't get a second opinion when the first company never did any work. I'm going to cancel my warranty because they sent someone over that messed up our pipes and I had to pay someone else to fix what they messed up but I'm supposed to trust a person that demonstrated they don't know what they are doing and American Shield is going to pay $1500 to a business that didn't perform any work just amazes me.

American Home Shield (AHS)'s contract requires the homeowner to have regular maintenance and to keep covered equipment in good working condition. That's not the problem. The problem is that AHS will not reimburse customers for problems that are repaired during a Maintenance Check. In my situation, on October 14, 2013, during a scheduled furnace checkup a reputable licensed company that we use found a faulty capacitor. The maintenance rep repaired the capacitor for the cost of $131, which we paid. I asked him to leave the faulty part that he removed from the furnace so that I could provide it to AHS.

Talk about sleazy. So here is how it works (at least twice in my circumstance). Heating. I called AHS who dispatched Rose Heating and Air Conditioning who sent a repair person to my house. In spite of the fact that my unit (a Night and Day unit) was built in 2009, the repair person told me that parts weren't available. The unit would have to be replaced and that would cost me about $900 (misc inspections and bits that AHS doesn't cover). I ultimately went on-line and realized the fraud taking place. AHS delivers "suckers" to a vendor network that rips the consumer off. The faulty part was a GE ECM motor controller head that I ordered through a local A/C shop and installed myself.

We had a water heater that wasn't working, so we placed a service call. Repairman came out in a timely manner two days later. He said the tank had been installed wrong, wasn't even hooked up and was a preexisting condition that they wouldn't cover. Took the $75 service fee and went down the street to the next victim, I assume. Stay away from this company. It's a racket!

I am getting ready to file in small claims court for the maximum allowed which isn't even close to all the money I laid out for a worn out HVAC from 89 to be "bandaged" over and over again! When I finally dropped AHS and shut down the HVAC (up and down) and turned off the breaker and put in energy efficient window units...my bill went down from last year at the same time from $550 to $230... and I still have 4 adults in the house... No wonder the electric company kept writing to me as to why my power bill was higher than everyone else in the neighborhood. They are a rip off - don't go anywhere near them! I have all the paperwork and I am going after them because they took my money and ran!

We opened a ticket in July for an A/C issue. Sent a tech over in October to tell us it isn't covered under the warranty. It's a scam.... 100%

I've been with this company for almost two year just in case I had any repairs needed for my appliances and have recently had to request a service from them. They do get a tech to your site but you have to pay a $75 fee just for them to assess, NOT REPAIR. Then the tech tells you what is wrong and they get you by saying you have to pay so much money to bring it "up to code". They had outrageous costs for these fees and basically, by some coincidence, nothing in the contract covers what needs to be repaired.

On Sept 6, 2013, I emailed a request for repair for our tub/shower leak. On Sept 9, 2013, Carter Plumbing made a service call, spent 5 minutes evaluating the problem, collected a $75.00 check from us and left. Not hearing from Carter Plumbing, after a week, my phone call only received the answer that the plumber for the service call would have to be contacted for the requirements for service. A week later, I called Carter Plumbing. No answer. Left my number, no return call. Called a American Home Shield representative said that it would be submitted for review.

I had a minor water leak coming from heat recovery system that comes from my heat pump on my central air conditioning unit. Since it was coming from the A/C unit, I figured I would give the warranty company a call. I set up an automated appointment as that was the only apparent option. The a/c repair company called to confirm the appointment and I told them the problem, upon which he stated they didn't do work on systems with a heat recovery on it. I called American Home Shield and figured out how to talk to a person. I asked the rep first if this was a covered repair. She said it was and then I told her the one primary company won't work on that type of system. She said there was no problem, they would find one that could. They showed up a couple hours later.

I called American Home Shield on Sept. 12, 2013 Thursday, about my 3 ceiling fans and no one has come out to fix them. I talked to someone on the following Monday, Sept. 16, 2013. Still no one came out. Today is Oct. 3, 2013 and I am calling again and to try to get my ceiling fans fixed. What is the problem with this company? They gave me a time limit for the technician to call me by Oct 4, 2013 12 p.m. I am really trying to find another company because this one is not working for me.

I've had issues with my compressor (outside unit) and air handler (inside unit) for years. I can't tell you how many times last year AC repair guys came out to fix things. Every time there was a fix, it was a $75.00 charge. Every time something broke down, it could take days before someone came out - so no AC and I live in Florida. Finally, last August, AHS approved a new outside unit. I still had to pay $500 for the pad, hurricane clips and removal of old product. I had to borrow that money. I had several issues after that with the air handler. The air handler is sooo old. They just have people over and continuously repair.

I have never had an experience with any company that comes close to American Home Shield nightmare. It takes them more than two weeks to get an air conditioner and a cherry picker to get the unit on the roof of the condo building. The air conditioner is too big for the coils in furnace so it only blows hot air. They quoted me a price of 627.00, leaving off the price of the R22 so an additional check of 140.00 was required. The unit was finally installed on 9/11 and has never worked correctly.

We have a Takagi Tankless Water Heater, which can only be repaired/services by certified installers/companies. Ours broke, no more hot water. We called AHS and suggested they let us use a local Takagi rep company to fix this, assuring them that whoever they sent would not be able to handle it. They insisted, so Ideal Plumbing came out. They spent an hour and then left not knowing anything. We called AHS back, and this time they verbally said, if CNS Plumbing is certified to work on the Takagi units, call them and use them. So we did, they came out and fixed the problem, to the tune of $700.00. We then sent fax copies of the repair invoice, the Takagi web site showing the few certified repair companies, and our AHS contract showing that if we were given authorization to use an independent contractor, AHS would reimburse us for the repair fee of $700.00.

A counter top electric stove flamed up and stopped working. I called in and requested a repair. Over a period of about 3 months and five plus techs who came out to check it, all told us it could not be repaired and suggested replacement. All the techs submitted their findings to Home Shield. Every time I spoke with Home Shield they would say they needed another opinion and we would start over. The phone reps could never move past their scripts and were of no help because most often they had no documentation of all the failed attempts to repair it. I finally spoke with a manager/supervisor and finally realized the most I could expect from them was nothing but more attempts to fix something that could not be repaired. I ended up buying a new stove top and had it installed.

I got this home warranty with the purchase of our home, included in the purchase price. I had an issue with my built-in microwave. The plastic around the door began to fracture and now the microwave will not turn on. I called the company, they sent out a repairman. Paid the $75 for the service call only to have AHS tell me that the breakage was caused by "excessive force". Really!!!!!???? The unit is 20 years old and was only used normally, no slamming whatsoever. Maybe AHS should work in law enforcement, since they are magically able to tell you how something was broken. They told me I could pay to have another agent come out to give a second opinion for an additional $75, if they determine the same conclusion. These agents work for them, what do you think they are going to find? You will find a list of excuses they use for why something is not covered under their "Exclusions". And if the item is not on the exclusion list they will flat out lie and bend it to make it fit.

Repairmen that were sent to repair/replace kitchen faucet were polite and professional. However, when they couldn't repair faucet they said they would replace it, didn't have replacement with them, made another appointment to come back. On second visit, they brought what was described as a "contractor grade" faucet which was vastly inferior to original. I called AHS and they refused to upgrade. I had to go to Home Depot and purchase a faucet myself which necessitated a third visit. I would not subscribe to this AHS service ever again if this is typical of their level of customer service! Oh yes, there is a $75 service fee on every call in addition to upgraded parts you'll want to use.

I have been with AHS for over 2 years now. I have only needed them for my HVAC system. For over a year, I had to consistently call them because my system continued to run out of Freon. They continued to send out the same company who would always tell me that I have a leak. Prior to leaving, they would advise me that they fixed the leak and filled it up with Freon. They would then charge me for the service call and the Freon and leave. Two months later, the same thing would happen all over again. After this same scenario played out several times, I finally requested that AHS not send out this company again. They then sent out another company, who did a leak check and advised that there were no leaks in my AC unit itself and that the leak was actually in the line set.

My dryer failed to work starting May 2013 and AHS sent numerous repair people to work on the dryer and replaced about every part in the dryer and it still remained not working (this dryer is a 1987 model). It is now September 24th and I finally got a replacement dryer, but the company refused to install it. I now have to figure out a way to get it installed. This process has been very frustrating. I have placed exactly 36 calls to AHS 800 number and have been on hold at least 30 minutes or more per call. I have had 9 home repair visits related to the dryer and had to take off 4 days of work.

My hot water heater started leaking and I wasn't able to shut the water off. The water leaked onto and into the drywall. I called American Home Shield and they sent a plumber. The plumber said it would be $495 to replace the hot water heater. The fee included $155 for a building permit. When the plumber left, we realized he never removed the wet drywall from under the hot water heater and put the new one on top of all the water. We had no way to dry it and now we are looking at ugly mold. Beside that, the plumbing company never pulled the permit. The permit costs $56.57. AHS won't stand behind any of this. No guarantee and no permit and too bad about mold.

I have been with American Home Shield for eight years. We didn't have many problems where we had to utilize the warranty. Until now…Our A/C broke down. We called American Home Shield 15 days ago; A/C is still not repaired. They are now sending out a THIRD vendor for a THIRD opinion. The two vendors concurred. What American Home Shield wants to do, instead of replacing the air handler, they want to replace the module, which can't be found.

I had decided to cancel my policy with American Home Shield, since even though they claim to replace appliances that need it, my AC unit and washer were repaired multiple times - when they arguably needed to be replaced. I realized that the monthly fee I was paying, on top of the "service charge" really didn't add up to be a benefit. Plus I realized that I didn't really trust the technicians that AHS was sending out to my house.

My first and only experience was awful. First, they sent a contractor to fix the air conditioner. We waited a week for them to order the part... Finally, it came in but it was the wrong part so we had to order another part, which was AHS's fault and they admitted it also. The contractor that was sent said that this happens all the time, that they almost always order the wrong parts, which in turn is making that company look bad like they don't know what they are doing, not to mention this is in the middle of summer - it was hot, hot out... Anyway, finally got it fixed. I called to complain and ask for some type of compensation. They said that they offered me a ticket or whatever it's called for a free service fee the next time they were to come out... never happened but said that we denied the ticket for $75. They said that basically no matter what, we denied the ticket and weren't going to get it which was a lie. I asked them to listen to the call which she, the supervisor, said that she would listen and call me back in 24hours - never heard back at all. Everybody I talked to which was about 3-4 different people, they were all rude and moody. Horrible, Horrible, Horrible service!!!!

I have been waiting 7 days for my air conditioner to be repaired. I have made repeated phone calls to American Home Shield and so has the contractor, chosen by American Home Shield. Repeated phone calls and messages have been ignored. This company and the people who work there should be ashamed of themselves. Angry doesn't cover exactly how I feel. I feel used by a company who had no problem cashing a check for a year's coverage and then ignored my plea for something to be done.

My AC went out on a Monday three weeks ago. The temperature has been in the hundreds all summer. I have been paying premiums to AHS for years and with all the bad experiences, I thought I would call a local AC repair guy I know and trust to take a look at the system first. When he arrived, he cleaned out my condenser and told me I had a Freon leak and that the compressor was burned out. I called AHS and when they arrived on Wednesday, the guy they sent acted as if there would be no problems with getting it replaced.

Contractors sent out, parts are ordered and never come back. On air conditioner and pump on tub. Call back many times and get excuses. Asks for the buy out to get my own repairmen and still no answers. Home Shield sent so many repairmen out for second and third guesses and get the same results. Every time I call, I get the runaround. I told them if they are not going to fix anything to cancel my policy. I've been waiting for a month and no answers. I told them I have a heart condition and I can't take the heat, or use the tub, which I understand is a code violation also.

Just bought a home and as the summer started, our air conditioner stopped working. They sent a technician out and he claimed we broke it. Yeah, me my wife and our newborn broke the AC. They passed us around on the phone, did some ** investigation, then said we broke it. I could never speak to a supervisor. All this over a job I'm sure is not that expensive. I would never recommend them, to think if it was a big job how quickly they would have denied it. It's really just sad, but we will tell absolutely everyone to stay away.

I have been a customer with AHS for two years. NEVER had to use them until this summer 2013. Recently about four or five months ago (April) my air conditioner started not cooling my house. I made a call to AHS for them to come out and repair my air conditioner. I had to wait such a long time for a representative from their company to answer the phone. Afterwards, I had to wait three days for someone to come out to repair my air or so I thought. That was five months ago after paying service fees and paying someone else to patch up their contractor's work. This has cost me over $2,000.00.

My air conditioning unit stopped working in September. The outside air temperature was 104 degrees. I immediately called AHS and initially was told a tech would be out in two days. I managed to move that up to the next day. About 11am, the tech showed up and without even checking my system proclaimed that it had "lots of life left in it"... It is approximately 20 years old and had stopped working the day before. He immediately demanded I pay him $125.00 at which point I suggested he leave my property. Subsequent calls to the AHS area "Representative" were not responded to for a week. I finally reached this person and was told I would receive nothing and knew nothing about air conditioning. Her attitude was dismissive, sarcastic and indifferent. I finally spent $3,750 and had my own a/c contractor replace my compressor and coil. I will never be reimbursed by these crooks at AHS. Do not do business with these people. Their business model is quite simple... collect premiums and deny claims. Shame on them!

Just another insurance company - but I have had better experiences with others. AHS will take your money gladly, but when it comes to service - they are really bad - long wait periods - being bounced from one department to another and accepting/denying your claim.

It is now day 8 without A/C in Huntsville, Texas with a temp of high 90's. What part of this service should I be happy with? I have 3 Boston Terriers, 6 birds, and a tank of fish that can't take the heat much longer, not to say what it is doing to my diabetic sugar level. I don't understand why the repair company that American Home Shield sends out can't fix the issue and bill American Home Shield. Why should a homeowner have to wait for parts to be shipped from who knows where to their contractors that is on contract with them? Very upset customer.

We have been paying into this warranty for a number of years. We have used the service 4 times. Each time we get the same type of repair men, UNPROFESSIONAL. AHS has no idea who they are. And that's the let down to this service. We had a fridge go out on a Sunday. No one came until Monday late at night. Food was ruined. We had to call AHS and repair service multiple times, the recent being the hot water tank started leaking from the top of the unit. We had water everywhere. We drained the tank, shut off the supply. Rescue Rooter supposed to be between 9am-1pm, had a no show until 5pm with repeat calls. Guy won't take our word where it's leaking, turns it all back on, water everywhere.. States we need to replace, starts to tell us our share close to $600.00. Seemingly that's without the tank because AHS pays for the tank, but the kicker is he puts it in, but we need to pay $175 for an inspector. Which makes us realize You're not a PRO... We got a local PRO company at 8 pm at night install a nice Whirlpool for less than our estimated portion.

I contacted AHS about 4 weeks ago because my AC stopped working. The contractor they sent out was supposed to come between 12 and 4pm. They didn't arrive until after 6pm and never called me to give me a status. I had to continuously call them to find out where they were and when they were actually going to get to my house. The technician put freon and stop leak in my ac and left. Fast forward 3 weeks later and I return home from being out of town and my ac has stopped working again. I called AHS and they are no longer working with the company they originally sent out to fix my ac so they have to send it to a new vendor and I have to wait 2 days for the new vendor to come out.

I purchased a home in August 2012 that came with an AHS warranty. I never used until May 2013 due to AC having a freon leak. I called to schedule a appointment and the sub contractor they connected me to was very rude. They wouldn't work with my work schedule and I was unable to schedule a appointment one week in advance. They instructed me that they would call me mid-week to setup an appointment late that week. I never received a call! I called myself and setup the appointment, between 12-4. The technician didn't arrive until 3:45, was here no longer than 15 minutes. He told me the AC unit had a freon leak, he filled the leak and added freon.

We have had AHS insurance for many years on our vacation rental properties. This year in July the air completely stopped working at our Panama City Beach gulf front condo. We had already had AHS send Total Air Care out 2 times before in May and July. Total Air Care said the first time it was a stopped up tube and the second a rusty drain pan. We refused to have the drain pan replaced because they told us they would have to take the unit apart to get it and go make a custom pan which would take several days. This is our peak rental season so we wanted to wait until off season to do any non critical repairs.

service for that reason...This has been going on since June. They keep taking monthly premium out of my checking acct even though I called numerous times to cancel the service. I am tired of calling them because they don't do anything to help the problem except take your $$$$..

Do not sign up with this warranty company. They claim to be endorsed by realtors but in AZ they do not have companies to come out and service your ac within a couple hours. They tell you your contract reads 24 hours unless it is an emergency. Are you kidding me? You can die in Arizona from heat stroke in less than an hour and the company sends people who have no company uniforms or company ID and actually were on cellphones and DID damage to our electrical box and diagnosed it as low freon when it was something worse and had no tools or freon to fix problem. We called and paid out of pocket a local company who told us an entire different problem.

It has been 3 weeks since we have had hot water!! AHS had a plumber come out to look at our tankless water heater. He said it was fixed, but the moment we turned the hot water on, the system shut itself down. Yet another day off of work to wait for the plumber again. The plumber determined that the water heater could not be fixed. After much fighting and back and forth (with the plumbing company agreeing that the system should be replaced) AHS agreed to replace it. They told us they would order the part.

AHS customer service regarding AC repair is poor. Complaints: continue to charge customer for Freon at $50 per pound on unit that needs to be replaced, mixed up invoices multiple times on two different AC units, customer given the wrong fees owed multiple times as a result, multiple people from AHS calling customer daily with wrong or misinformation (they are not updating notes or communicating effectively), tells customer they will not be able to make repairs due to Labor Day weekend holiday & ordering of parts but can make repairs to unit by the following TUESDAY or WEDNESDAY.

Vendor never finished the job and made me follow up on them and finally finished. Also got billed twice for same job. American Home Shield did not protect me either so be careful for both of them. AHS is not gonna protect you. I had all the receipts and notes but AHS did not care and provided me very poor service.

I bought a condo about eight years ago. At the time, we were advised to purchase a home warranty policy because we didn't know the age of the appliances and AC unit. We believe the AC is the original one put in when the building was built over 30 years ago. After a couple years, we had to call AHS to fix the air conditioner because it wasn't cooling and running constantly. They sent out a contractor who put freon in the unit. This went on almost every season when we started the unit. They continued to pump freon into the unit without ever looking for the leak. This year, we call AMS in April to come out because the unit wasn't cooling and running constantly. They sent out a contractor who said he couldn't put freon in the unit because he finally found a leak. He said they would have to come back because they had to get a part. When that part didn't make it work but a couple days, they came out again and had to order another part.

I have had AHS for 14 1/2 yrs. I have called them every year since purchasing my home regarding my air conditioner in the summer and heater in the winter. Multiple service calls every year for both issues. Still doesn't work. They hire contractors that don't show, reschedule after you wait all day for service, or tell you someone will call you back. They don't. They close the job tickets and it still doesn't work. I currently have 3 open repairs, air conditioner (hasn't worked consistently in a month, sent 2 different service providers, had my 8th visit today, still not fixed), my stove which hasn't worked in 3 going on 4 weeks (they sent 2 providers), now this evening my water heater went out and it is 7 yrs new. Said they only have one provider that services the area. This provider has the worst consumer scores for not showing up. I called them directly and their voice mailbox is full.

Purchased a pre-owned home. They had to come and charge a unit and were very unclear on the Freon Charge leaving me with a $400.00 charge on top of their service fee of $75.00. I have an elderly heart patient (parent) living in so they cannot take the heat. This was done back in June. It's now August and more problems, naturally a holiday weekend, they were out on Friday to check, assured it was corrected... It was until today (one day later). Now they say, "It's a holiday weekend and no one is available, we will send someone tomorrow." Well, we will see how that works. Calling my attorney Monday. Their legal team does not scare me. I have a considerable amount of money too and will keep up the fight until they are exhausted from all of the legal filings, not to mention the Texas State Attorney General's contact as well.

July 11th, I contacted AHS because my A/C unit was not cooling. Finally on the 14th, after numerous calls to find out how long it takes their contractors to respond, an appliance repair company (not an A/C company) came out. I was out of town at the time and had a neighbor give them access. I was told by phone that the Freon was low and he would add some. My neighbor told me that he didn't even look for a leak but just added Freon. When I returned home on the 16th guess what? The air was not cooling. I couldn't stand the thought of calling AHS again and waiting 4 days for some incompetent repairman to come out. A friend of mine asked me to call an independent licensed friend of his to look at it.

I got a call from AHS telling me the ble disposal of the air conditioner compressor was not covered and I had to pay another $80 to get it disposed. I have already paid the contractors $375 in the last couple of month. Now I have to pay them another $80 to dispose of the compressor. This is ridiculous! I told the AHS agent that called I will not renew my policy which I have had since 1998 with them.

They took their contract, and took unrelated parts to apply to a valid claim I made. There is no recourse to their illogical and twisted explanation except to sue them. They have full time lawyers, and lots of money. What do you have? In my experience, I would suggest not doing business with them. They are deceptive, and there is no way to reason with them.

We have had an AHS Home policy for 20 years. Coming home from a summer away at our vacation home, we noticed the policy had passed expiration and attempted to renew online. The website informed us that our renewal was suspended. We called the contract renewal number on the website. The number was wrong and we needed to go through several referrals by AHS agents. Finally, with the contract renewal agent on the line, we were informed that our contract renewal was blocked, and we had received a letter from their Law Department in June explaining the decision. We vaguely remembered a letter, opened among a mountain of vacation mail, saying our account was suspended but offering no real explanation.

They have tried to fix a Short circuit that has caused 3 spontaneous fires at my home. They refused to replace my stove, letting my family's life in Jeopardy.

We were having plumbing problems, a plumbing company came out to our house, submitted paperwork to AHS and they approved the repair. The day that the plumber company came out to fix the problem, AHS called and told us that we were not covered for that. They called the plumber and he just left saying that he could not be here because he was not getting paid. Took over a half an hour to get someone on the phone, horrible company!

I've had AHS for 10 + years.. Never needed their service on anything.. For the FIRST time needing to go through them because my AC unit went out and OMG what a fiasco. I won't go thru the entire and LOOOOONG and drawn out scenario, but suffice it to say after 6 (yes 6) AC contractors who all refused to want to go any further because it needed a new unit I finally got a contractor to do the work. When speaking with this contractor I asked him why no one would do the work and he explained to me the reason is because AHS pays so little to these vendors to do these big jobs that no one wants to do them but in fact that this was his LAST job for AHS because of the games AHS plays with the contractors.

I contacted American Home Shield on Tuesday 08/20/2013. My refrigerator was losing the chill and the temperature was 72 degrees. They set up an appointment for 08/22/2013 even though I had medicine that required refrigeration. The appointment was between 8am and noon. The repairman arrived at 11.15 am. The repair company Countrywide Pro Serv stated that ice was blocking the drain valve and needed to be defrosted for 24 to 48 hours and it would drain and work properly. This did not make any sense to me. I contacted AHS and they stated that they needed to talk to the repair company before sending someone else. I asked to speak to a supervisor and was put on hold for 2 hours.

Finally AHS approved new compressor but after being in August Heat for 2 weeks. However, Myers AC is coming next Tuesday to install but there's a post that Myers installed incorrectly NOT flushing lines...

I have had AHS since 2008. My first year, my air conditioner was out of service. AHS took 4 days to get someone to come and replace the entire unit. It was extremely hot outside and to them it was not an urgent matter. 2010, my microwave stopped working. The first service call was supposed to come from Sears (a store I dislike) but since they could not get a repairman out for SEVERAL weeks, they called someone else in. I was satisfied that one time. Yesterday, my entire refrigerator and freezer no longer were working. We discovered it when we went to get ice and water was on the bottom of the freezer. We had to throw away all our food.

I bought one year coverage for about $810. After about 40 days of purchasing the contract, my swimming pool filter system broke. I called AHS and they referred me to a plumber company. When I called the plumber company, they only have one employee, who returned exactly 1 call to me at 7am during the two days I was trying to reach him. And this plumber has never fixed a swimming pool. I called to cancel my contract and I was only refunded $600. This company is like a fraud.

My AC went out the end of June. I contacted AHS on 7/5/2013 and it is 08/21/2013 and I still have no air, after 6 visits from 3 different HVAC contractors and about 16 lbs of Freon. I filed a complaint with the BBB and they have been better about contacting me but still no air. The last visit, the contractor advised AHS that there was a leak in the evaporator and possibly the condenser. The contractor also strongly recommended replacement. This guy by the name of Don, not sure of the last name because he didn't leave one on the voice mail, left a message saying they would replace the evaporator but I had to replace the condenser which I gathered from them is the outside unit and that the contractor that came out has a great deal for me. The contractor will replace my outside unit with a Trane for $2000.00. Apparently, the state of NC requires the coil and the condenser needs to be the same brand. My receipt that the contractor provided me states the condenser possibly has a leak as well. AHS has to be the worst warranty company still standing. I have contacted an attorney to start a 3rd class action lawsuit against this company. I have promised them its in their best interest to repair my system, if not it will cost them a lot more than they are trying to scam me out of.

This company will do everything in order to deny you the legitimate coverage on any non-trivial repair. I advice anyone to drop them immediately, as it is just a waste of your money and you will be paying for your repairs anyway. In my case I have a small water leak in a kitchen wall that is showing up on the exterior brick wall - there is no damage inside. I called AHS for help, they sent a plumbing company 2 days later and the technician told me that in order to do the repair several bricks from the wall should be removed so an opening is made in the wall. AHS confirmed the coverage for this work and 5 days later we had another appointment to make the necessary repairs.

I took out the policy with AHS about 1 1/2 yrs ago. Last summer my air went out, called AHS. They sent a company out about 5 days later. This co. said I had a freon leak. Put in freon & said they fixed the leak. Lasted summer of that year, 2012. Called them early 2013. Air would not cool. A different co. was sent out, said we had a leak, fixed it, $75. Called AHS a couple of weeks later, not cooling. Sent same co. They replaced a coil, no co-pay. A few months later, running almost all the time, called, sent a new co. This one said it was dirty, another $75. I asked why I was having to pay again for the same problem. Told me it had been over 2 months. My refrigerator needs work, I'm gonna try one more item.

Was in my kitchen when I felt something drop on me. Looked up and saw a leak coming from a light fixture. Called AHS to send a repairman. Man came, looked and said it needed to leak more to identify where the leak came from. Next day the ceiling is starting to sag. Different guy comes and looks around, finds nothing but the obvious leak coming out of the ceiling. While he is there he apparently repaired a flapper in one of the toilets (which I did not ask for or even knew there was a problem). He says, "Let it keep leaking so I can locate the problem" and he will be back in the morning. I pay him $60 for the service call.

Dishwasher stopped working. Called AHS, missed the tech's call so we had to wait almost two weeks to get the technician out. Tech came out, determined the circuit board was bad, ordered part. Another week went by, tech returns to find out that did not fix it. Called in for another part only to find out that the other part is no longer. I argued with the Corporate Manager about how much money they were spending having the tech come back over and over again. Finally, AHS agrees to replace the dishwasher. Another week goes by. Now it's been over a month since the initial call and still no dishwasher. Finally, new dishwasher arrives. Another week goes by. Installer comes, installs dishwasher, new one is broken. Now we are fighting with the Customer Relations department and they are not calling us back and the Manager is always in a meeting. Another week goes by. Now we are still waiting for someone to call us back and lets us know if AHS is going to replace or repair the new one that is broken. Looks like we are going to cancel our membership if this does not get resolved.

My heater went out on Christmas Eve Day. There was snow on the ground and average temp in the mid thirties during the day. When I called AHS about repairs, I was told that it was not an emergency and someone would contact me after the holidays. They finally did fix the heater while destroying much of the access area requiring refinishing (woodwork, etc.) and painting. One of the worst companies to deal with. Cost a lot more than the monthly payments. Not worth the hassle. Not recommended.

We became a AHS member in 2009. We called from time to time with small things with no problem with getting things fixed. On July 10, 2013 our 4 year old a/c compressor went out. I call my AHS warranty feeling assured I would have my a/c back working in no time. A repairman was sent out 7-11-2013 we paid him $75.00. I told him our unit was under manufacture warranty. He left and the next day 7-12-2013 we got a call from AHS saying our a/c would not be covered due to lack of maintenance on our part... Seriously?

I cancel my warranty with AHS on the 13 August 2013, they have for a year taken the payment out of my account on the 17th of each month. The day I cancel my warranty, AHS took the money out of my account. They were not authorized to do this and the customer rep was very rude and disrespectful. DO NOT USE THIS COMPANY.

HORRIBLE! This is a national home warranty company that has over the 13 years I was a customer decreased coverage and increased prices. My most recent claim has been such a nightmare to deal with. The customer service rep I was on the phone with today was so incredibly disrespectful that she LAUGHED at me twice during our conversation. When I asked to hold for a supervisor she told me that she can't do that and that I need to get off the line or she would hang up on me. I would not recommend this company to any consumer who expects any level of customer service for their money. I have been without air conditioning for a week with three small children in August in Atlanta and no one there even seems to care.

My AC didn't work when I bought the home last month. The seller gave us their AHS warranty with the sale of the house. They are a nightmare. I have had 7 visits in the last 3 weeks to repair the unit. The unit is old it has to be replaced. AHS just wants to do patch work so it keeps running to buy them time. It'll work for a li'l while, but eventually the AC unit broke again. What a piece of trash company.

I received a policy for purchasing my 30 year old home. Every time I have called for service, they send a repairman who collects the $75.00 fee and tells me there is nothing wrong with the appliance. Several of the repairmen have admitted that they are instructed to do the least amount of work and/or tell the homeowner nothing is wrong. I am tired of wasting my time with this company. It is nothing but a rip off. Once the one year contract has expired, I will put it in the trash, where it belongs!!!!

We are disabled and our air conditioner has been out for 3 weeks. I have called the people who are supposed to fix the air everyday, they say it is on the truck. I have called American Home Shield every time too. They told me they would pay for an AC I bought one for 199 and then I was told they would only pay 125. We have been sleeping on chairs and on the floor for 3 weeks, it seems like nobody cares. I have had 3 heart attacks, breast cancer, and a bad back and neck. I would not recommend this company to anybody. I hope I get it fixed before September if we are lucky.

This company's sole purpose seems to be denial of customer claims or to derive some type of mitigating circumstances from the situation to ride or reduce service claims. HORRIBLE, HORRIBLE service each and every time I've attempt to take opportunity of my policy! To add, I just gave away $75 to one of AHS accomplices, for them to tell me that an obvious water leak is not covered, because I should have perform preventative maintenance on my toilets by replacing the toilet rings every 3 to 5 years. Seriously!

Here is my ridiculous AHS story. On Monday, 7/29/13, the fan on my outside AC unit broke and fell into the unit. I immediately called AHS. On Wednesday, 7/31/13, a repairman from Piedmont Mechanical came to my home and repaired the unit for $75. On Friday, 8/2/13, the AC went out...though the fan still worked. I immediately called Piedmont and AHS but the weekend had begun and I had to wait until the following Monday, 8/5 to try their lines again. I live in GA by the way and it's hot. On Monday, 8/5/13, I called AHS and informed them of the situation.

I suspected my AC unit failing Sunday night but waited to be sure until Monday morning, when I called AHS to send a technician out. I live in Florida and my house temperature quickly started hitting the high 80s. The technician they sent from Joe Cool called and scheduled the service call between 12-4 but did not arrive until after 5 PM. He came out and wrote up his invoice, which I made my own comments on the invoice after my AC tech friend advised that they are trying to upsell me for other service that has nothing to do with my condenser fan motor quitting.

I call AHS because I had a leak outside my house in the front yard near the outside faucet and I explained to them that it was outside the house. Approx. 6 hours later, a plumber called and scheduled an appointment. He comes out and looks at the puddle and says, “Oh it's your sprinklers and that's not covered.” I pay him $75 and he leaves. I then pay landscapers to dig up the yard and it is definitely not the sprinkler, it's the main water pipe.

I filed a complaint with the state Attorney General's office against AHS after they failed to replace my dishwasher 8 months after it was declared irreparable. I got a letter today from the AG's office with a copy of a letter they received from AHS saying my claim had been resolved. It hasn't been. If everyone with an issue would file a claim with your state Attorney General, maybe they would do something about this obviously corrupt company. It's easy and it's free to do this.

I have had AHS on two properties, one for almost 10 years. During that time, several minor plumbing issues, one water heater replacement and now, compressor replacement in the A/C condenser. Both the water heater replacement and the compressor replacement have excessive noncovered costs that I must pay out of my pocket or get a 'cash-out' amount from AHS, fix the problem at my cost and then the replacement is no longer covered under AHS home warranty (hot water heater and the entire A/C unit in this case). I cannot get a second opinion nor another cost estimate from another contractor according to AHS that they will take into consideration regarding the repair. In both the hot water heater and the compressor repair, it is my opinion that my out of pocket costs (noncovered costs) are very close to what it would cost me to have any contractor do the repair without the AHS warranty.

My experience over the years with AHS is that while they are willing to take your money each year, they go out of their way to NOT pay claims. Most recently, my hot water heater leaked and the ceiling below fell in. They sent out a company to do the repair and he said that he needed to make a "bigger hole" to do the repair and that they would do a cash out and pay me and I would hire my own contractor. I just got a call that they do not repair ancillary damage. Really?> What is the point. This company is just awful.

Why can’t I ever speak to a supervisor or a manager? Please send someone with the skills to fix my Air Conditioning Unit. I have been waiting for almost two months for AHS to send an A/C repairman that knows what they are doing to fix the A/C in my house. Customer service keeps giving me the run around and I am still without A/C and I have small children in the house. They sent a company and the technician did not inspect or test the unit charged me for the refrigerant and deductible $112, then the next day the same problem again.

I called when my water heater burst. They came out the next day and refused to work on it. They told me it would be 2-3 weeks and I would have to pay a $90 disposal fee. They also said it would be 2-3 weeks before they could get a new one in. I found a repairman who came out immediately, disconnected the electricity, re-routed the plumbing so we had water and found a replacement water heater. It will be installed today. Despite multiple calls to AHS, they have steadfastly maintained they are no obligated to stop leaks or fix a broken appliance within a 3 weeks!

On August 2, 2013 American home Shield sent out a company to my home to fix a problem with my A/C. The tech replaced a motor and never went in the house to check the temp. There was no change in the air in the home the house remained hot. The tech never called me. I called AHS again on Aug 3 and they told me they would send a service request back to the same tech. Tech came out on Aug 5. Tech checks everything but does nothing and says it's just hot outside. The lady who answers the phone for the company tells me A/C were not meant to make us cold but simply meant to cool the temp down. She says it's just hot so it's going to be hot in your house.

I have been besieged with numerous emails from this company trying to get me to sign up. When I tried to unsubscribe to their persistent emails they have since sent far more, now up to every 5 minutes. Obviously they are angry that I tried to unsubscribe. Beware of this company. They are evil and vindictive.

I called AHS yesterday. My PTAC unit is leaking water all over my carpet in our bonus room. They took my call and gave me the name of a contractor, and put it in their system. I called the company, no answer. Went to their website to check them out and searched for reviews. They had a C rating with BBB. There were customers that had worst problems than me. So, I call AHS back told them I didn't want to deal with that company. They gave me another contractor. I called them. Still haven't heard from them. I'm paying for nothing.

AHS uses House Pro to repair Air Condition problems. House Pro is a rip off company. They will send their technician first who will make your AC system worse and the next day they send their sales person who will frighten you with all the problems. They will quote double the amount to replace the AC. They will finance to get you into the trap. They quoted us $11,550 to replace the whole system. I got 2 more quotes and they were half the price. Please beware. DO NOT let any of their TECHNICIANS go to your attic or check your AC by themselves or they will damage it more and make you fall into their trap. DO NOT LET THEM COME TO YOUR HOUSE.

I contacted AHS three weeks ago about my a/c being out. The service man showed up on Monday as scheduled. After trying to repair twice, he ordered a new unit. Through a comedy of errors (not the contractor), I still, 3 weeks later, don't have a/c. They sent the wrong unit, lost one, sent to the wrong address the last one. I live in Texas, am an asthmatic, old, frustrated and hot. It is in the triple digits as per usual in July and August here. I have called, complained, asked for answers, asked when can I expect service, etc. They've promised to call me back but have yet to do that. They do not care about their customer's discomfort, service, or any agenda but their own.

On July 23rd 2013 I submitted a claim with my home warranty company (American Home Shield, contract# **) to service my Air Conditioning unit. The unit was leaking from the pan under the unit in my attic as noticed by two rust stains in my office ceiling. Apparently a drain pipe that leads to the exterior of the house broke from the unit. The condensation produced by the unit was now dripping into the secondary pan under the unit, which is typically the case. That lead to the deterioration of that pan I'm assuming over several years (we moved into this house in 2008). On July 24th American Home Shield sent a repair technician from a company from a location over 50 miles away from my home (Legums Heating & Cooling, 8040 Peanut Drive, Windsor VA 23487), which I found curious as there are an abundance of companies in my area that would do the work.

I contacted American Home Shield on July 7, 2013 to advise them that my wash machine was not working properly and needed to have someone come out and see if the computer on board was defective. The technician did not respond as promised for more than 5 days and, when he finally did come out, he said that he could not fix the machine but had to get permission from AHS to order the necessary part. He then disappeared for a week without any follow up call or status report.

I called for the water heater (tankless) not working & Whirlpool neck massage jets (not working). The tech said the neck jets need a diverter valve replaced. He said he ordered and I waited 4 weeks, then I called them. They said it did not come in, I waited 2 more weeks and called A.H.S. They sent another tech, he said the same. A.H.S. said they don't cover jets. I argued it's not the jets , it’s a diverter valve...... the water heater needed a igniter. I explained that to the tech when he came, but the tech did not know what was wrong and told A.H.S. that the water heaters venting most be installed wrong and A.H.S. said they will not cover. I purchased am igniter online and fixed in 20 minutes. Still no next jets and I canceled my contract. WHY DO I NEED THEM??? I DON'T! The plumber also put my faucets back together wrong and are leaking & handles lifts right up off the valve. THEY USE CHEAP & UNSKILLED CONTRACTORS TO SAVE MONEY!

AHS has been by far the worst insurance company I have dealt with. Here is my story: We had leakage problem in our kitchen sink and contacted American Home Shield. They said this will be covered and a plumbing company will contact us to fix the problem. One week passed, nobody contacted us. I called them again and they said they will assign another company and that new company will contact us by the next day. One more week passed and nobody contacted us. I called again and again, and this process continues for two months!! Imagine, you have emergency water leakage in your house and you need to wait two months and nothing happens.

In the middle of the Summer, our air has been out for two weeks, with two contractors out, and still no new compressor. We have gotten the runaround from everyone. Terribly hot and upset.

I called the CSR about three months ago for my air conditioner upstairs. It had just stopped working and downstairs was leaking water.. Ok the people they tried to send had at least 60 complaints this year and I asked for someone else to come out so they did send someone out but these people only looked at one unit and told me the fan was out and they would call me when they got one.. Guess what, they didn't call. I had to call them and when they did come out did not tell me they were there, called me on the phone and said, "We replaced your fan so your air should work now" and hung up......... Ok did not look at leaking first floor unit the next week it went out I had to call them again.

7/11 We contacted AHS to have our dishwasher repaired. AHS assigned SEARS as the service provider. 7/12 Sears technician comes and evaluates the dishwasher. Determines that it is a part that needs replacement. We pay the $75.00 fee required from AHS. The tech requests the part and schedules our next appointment for 7/26. SEARS claimed that was the soonest they had available. AHS could not schedule the appointment sooner.

This company is the absolute worst and should not still be in business. First, they never really seem to cover anything. I mean even when they say they cover something, they send someone out only for that contractor to tell you that AHS doesn't cover your problem/issue. Example, we had a contractor come out earlier today to only tell us that AHS will deny our claim but stated that he might be able to fix the problem for $120. Also, We have called them 3 times and all 3 times they were extremely unpleasant. The way they speak to you is unruly and ridiculous. I suggest that you save your hard earned money for your rainy day and call a contractor that you can trust to come out and repair your things. Thank God our neighbor is a plumber because AHS is not dependable and is very much so a rip off. I pray that this company is shut down really.

I have a home warranty plan through AHS. When I renewed my contract last year, I was offered a preventative maintenance contract for my A/C at an additional cost of $158.00. I scheduled my appt. for this tune up, but when the technician came, he was on my roof for only about 3 minutes. This wasn't even enough time to take the screws out to remove the cover. He handed me a checklist of everything he had done and left. I called AHS to complain, but they didn't care. Why should they? They got my money. Now, I am receiving nonstop phone calls to buy another preventative maintenance contract. I have had to explain to them that this service is useless, but they just won't stop. Now, I'm paying a reputable company to perform my tune up.

My A/C unit stopped working. Since I have a AHS warranty for 20 years I called to request service. A service tech called later that day and said they would send someone out the next morning. The company called me the next morning to schedule a time. The tech arrived as promised and checked the unit. He found the compressor had shorted out and needed to be replaced. He then told me it would cost me about $600 for him to fix it if he could find the part. I asked why I had to pay more than my service fee of $75.00. He told me AHS no longer covers everything. He would have to charge me for recovery of freon, disposal of the old compressor and then $50.00 per lb for new R22 freon.

I have been trying to get my ac unit fixed for two months with temperature getting over a hundred degree inside my house. They have sent tech. out to fix it 8 times replacing the same parts and have been told it needs replacing but they opt out to keep replacing parts. And out of two months my air conditioning has worked 5 days and has cost me a trip to the doctor with heat exhaustion and 650 dollars in repair for something that still isn't fixed. I now have oil running out on my roof from the freon that the first tech just let run out when replacing the compressor and now it is still leaking and they say it is not their problem to clean up this mess which is a health hazard.

Made my first call to AHS in late June. It was determined that my covered washing machine needs a major repair (in excess of $750). Because the replacement options were horrible--meaning I could pay up to $200 to replace my machine with a model with fewer options and pay an installation and removal fee--I opted to have my machine fixed. So far, 3 companies have seen my machine to assess. Now a repeat one, Sears, has to come out to reassess and order the parts. Of course, Sears just looked at my machine last week, so I'm not sure what could have possibly changed. After that it will take approximately 10 business days to receive the parts and then God knows how long to actually install them.