American Home Shield Reviews

I called in the complaint that my washer was not working. I requested a company that had previously worked on my washer and was with AHS. But I was told they were no longer with them. The repair company called me to make an appointment between 2 and 4 the next day. They called to say they were running late and ended up not coming until 4:30. I was told they needed to order a pump and that the office was closed but it would be ordered the next day. It could of course been ordered the same day if they had gotten to the appointment at the correct time. The next day, I was told it would take three days.

I have had a day and a half runaround from AHS on getting my well fixed. In the meantime, we have no water for flushing toilets, washing dishes, etc. and still do. I found out that they have no one to repair the water wells in my area. They said they have asked people from out of the area and have been turned down. I went so far as finding someone to repair, but they turned them down because they had no insurance. But they are only a repair center. They do no drilling. The State of Texas only requires insurance if you drill. So I'm heading into a day and three quarters of no water. I asked them when and if they intend to find someone. Once again, no answer. Now may I remind you, I have spoken with one man and five ladies with no help. They could care less.

There have been several issues with American Home Shield. They often send service people who aren't qualified and have to come back several times before it is repaired. Also, in one instance, our dishwasher should have been replaced but they kept repairing it. Now, we get a letter from them stating they aren't renewing our contract because we used them too much. The underwriter determined this. I have been with them for over 8 years. This company is fraudulent. It also has the worst customer service. They don't stand behind the warranty that they advertise.

Three weeks ago, I called to set up an appointment for repair. The day of the repair, I was at home from 1-5. At 4:30, I called to ask where the repairman was. They said they were running late. No big deal, I thought! Thirty minutes later I called back. They said he was around the corner. I waited for 15 minutes and still no repairman. I got an automated phone call that they were running late. I called AHS again and asked what happened to the man around the corner. I was told the work order had been cancelled. I asked by whom. They said by the technician. Beyond angry! I called AHS and spoke with a representative. She assured me she would assist. We dropped the original contractor for another. A new appointment was set.

We're going into week number three of no hot water for my 86-yr-old father. I have been an AHS customer since 1987. A couple of years ago, I purchased another contract for my parent's home. My dad's gas hot water heater went out almost 3 weeks ago. AHS sent out a plumbing company who said the floor needed to be replaced (apparently, there had been a leak from the water heater) and the wall to his furnace room had to be taken down to allow them access. Both were done. They came back, hooked up the hot water heater and then said the flue from the hot water heater to the chimney would have to be put back up (it apparently came down when the old hwh was taken out).

We actually were customers with this company for over six years plugging along with small repairs, etc. We actually maintained our contract because our HVAC system was original to our home and aging. Last June, we were sold a bogus HVAC preventative maintenance contract. They promised one price and it was more than double and a week later, our entire system stopped working. We then used them and their contractor to purchase a whole new system ($6,000), which by the way here we are 8 months later and the system isn't working and I'm waiting for a repairman. But on top of that, when we purchased the system, AHS did not pay anything. We had to pay co-pays, etc. and the HVAC company they sent would only install a certain brand and told us if we wanted the brand of our choice, we would have to wait weeks.

I was with this company for 11 years. I paid on time monthly and had limited service calls. After 11 years, they sent me a notice that they were not renewing my policy - apparently I did not fit into some "formula" they use. In other words, they weren't making enough money off me, but I assure you, they were making plenty since I paid out annually over $600 and averaged 2 service calls a year that I paid $75 for each. There were some years I didn't even have a service call request. This company has no regard for customer loyalty. They will rip you off - and as soon as you need them, they will dump you.

I have been an AHS customer for over a year. I pay extra as I have an integral apartment in my home with additional appliances. I called for a repair and mentioned that I also had a problem with a stacking washer/dryer in my apartment so the vendor, Ultimate Appliance from Waldorf, MD, had this appliance added on to his work order. He had previously serviced appliances in my home and I had been happy with his company. He looked at my washer/dryer which was about 15-17 years old and had serviced not more than a family of three for a lot of years.

On Saturday, March 30, I called American Home Shield to replace an outside faucet at the back of my residence. They claimed it was not under warranty as it was outside the foundation pad. Well the faucet goes into the back of my house and is connected within the pad of my residence. They basically said if a technician comes out, it would cost me $75 for the technician to tell me it wasn't covered by the warranty. If I wanted it fixed, it would have to be between me and the technician as to what it would cost. Needless to say, I'm more than angry and am cancelling American Home Shield and telling everyone whoever thought of using them to not.

After 3 weeks, they finally received the compressor, which was on back order at the factory, and installed it. However, rather than replace it with another scroll compressor, which they removed, they installed a reciprocating compressor instead. I feel cheated, and I'm actively pursuing a replacement with a scroll compressor, which is more efficient and importantly quieter, especially as how the unit is next to our bathroom window. I doubt this was an accident. I wonder how many other customers have had this same treatment and never even realized it. $50-$100 here and there repeated many times adds up to real money for them. I wonder if this constitutes fraud? And I also wonder if a class action is justified?

Like other reviews, we just received a letter stating that they were unable to renew our contract. When I called, they said that it was because of the high number of claims. I am wondering whether it had anything to do with the fact that we filed a claim against them as part of the Faught Class Action Suit Settlement (which was denied).

Please don't waste your money buying this company's insurance. This is my first year, and it will be my last. They contract with their own people who will tell you the minute they arrive to check any issue that it is not covered under the home shield because of wrong prior installation or some other creative excuse every time. I just found from a few friends who bought their coverage as well that they never got anything repaired or covered. There is always some exclusion. They tell you that it was in the fine print. I don't know why the state allows companies like that to take advantage of the public. So please don't waste your money like I did.

Avoid AHS, save your money! I have had AHS for eight years and have only made two claims. One was seven years ago for an electrical issue, which the contractor sent stated was a covered item routinely paid for by AHS. They denied it, despite meticulous records of home maintenance and routine service. After paying the $75.00 service call fee, I was out another $640.00 in expenses that my warranty clearly stated was covered. I should have cancelled then and I kick myself for not doing so.

After paying for this home warranty and "total satisfaction guaranteed," I am totally cynical. This company is in business to take your money. They have no intention of using any of their money to help you. They sell contracts - that is all they do. Oh, they also have lots of real idiots and robots who answer their phones. They have scripts and if you have a problem, they go through the list of lies they train these people to say. I tried to use my home warranty and it was a big joke. After about 15 calls to just get a date for a service call, I finally got one. After waiting 4 hours, no one came. No verification call, nothing. So another try.

With the contractor they forced me to use (the cash out would have not paid for the compressor, never mind the air handler and installation), it took 5 months to get the AC replaced and then it was all wrong. The AC contractor was Burleson Services who had a license but their corporation papers were out of date. They order a three phase compressor and a single phase air handle (miss match to start). The compressor should have been single phase. It was just a complete mess from start to finish. Then when I tried to cancel payment on the contract for December (I canceled in November), they told the credit card company I could not cancel the contract.

I called American Home Shield as I recently purchased a home in LA and I have the Home Warranty Plan. It was cold and I never tried the central AC as it was too cold to turn on the thermostat until a week ago. I called and they sent out a tech, charged me $60 for a 10-min. check of the unit. The tech told me that the unit looked like the fan had rubbed from the inside and damaged the coils; it was 70% low on freon and had electrical problems. He recommended replacing the unit.

I have been trying to have my clothes dryer fixed for 16 days, soon to be 18. They have sent one man twice and the other guy 3 times, but now I need to wait until Monday for new parts again; if that fixes it. Next time, I will call a real service technician and save time and money fooling around with them. They could care less. The service people are nice but they still haven't found the problem for sure. Their slogan that says “worry less” should say “worry more”. It is still us pushing to return to normal. The worry should be on them since I paid $575.00 plus another $75.00 to the first repairman.

AHS denied my recent heat pump repair/upgrade claim (details follow). This is the second major denial of coverage that I have had with AHS over a 5-year period. I moved into my house in Clearwater, FL in May 2007 and assumed the existing AHS contract. There were no issues with the heat pump system reported in the property inspection at that time. I have paperwork that shows that the failed heat pump system was installed in 2000. My claim to repair/replace a 13-year old heat pump system was denied, even though it had been regularly maintained, inspected, and found to be in good condition prior to the recent failure due to burnt components. I consistently followed all AHS instructions as printed in their contract with me for "A/C and Heating Units" on page 18 as well as "Routine Maintenance Tips" on page 22. The system completely stopped working in late December 2012. I reported this to AHS on December 30, 2012.

I started my policy with AHS on 12/6/2012. My checking account was immediately debited three premium payments. When I contacted them, I was told two of the payments were to cover the months of October and November of 2012. I told them that my service started in December. I asked them to explain how it was possible that they thought I owed them for the two prior months. Their explanation was that it was a data entry error and they would correct it and refund two payments. It took them two weeks, but I did get my money back. I thought that was the end of it. It was only the beginning.

I have been an American Home Shield customer for over 15 years. We have only had 2 minimal claims filed in the last 4 years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitations you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $550 a year to cover my home repair. No reason is given on the letter for their decision to cancel.

AHS contractor (Sears) messed up my repair appointment and didn't come today. I called Sears; they said one of their representatives messed up my appointment, then gave me options that were either during a weekday that I can't be home, or too far out to live with a broken appliance and recommended calling AHS. I called AHS, who called Sears and told me the same things that Sears just told me. No options were offered to make the situation right for their mistake, so I asked to speak to a supervisor. The agent had a problem with me asking for the supervisor. I told her that I wanted to speak with the supervisor about dissatisfaction of service. Once she came back to the phone, she said, "The supervisor declined to speak with you as this is not a safety emergency." What? A supervisor is declining to speak with a loyal, paying customer about an issue? That's your job! I told them that I would write about it online. Please give me corporate's number. This is not what I'm paying for. It's terrible customer service, and a warranty that does not attempt to make things right.

They arranged to have dishwasher installed. The first time we tried to use the dishwasher, it came out of the cabinet. I called AHS and they would do nothing to fix the problem. They could not even get the installer to call me to see if there was something that I could do to fix the problem. I ended up fixing it myself. I was even told by the local AHS rep that they had problems with the installer other times but they still used them. Before my contract could be cancelled, my oven went bad. The oven that they wanted to replace it with was of a slightly different dimension and the cabinet that held the oven needed slight modification. They told me that was my problem and that they would only send a serviceman out once and that he would not wait while I resize the hole in the cabinet. They told me that I could either remove the oven myself or have them remove it and I could install the new one!

I notified AHS that my heat was not working and wanted to put in a service request. The company called me, but we could not come up with a time that we were both available due to the fact that I am a working mother and my husband is deployed. So I called AHS back to see if I could get a different company who would be willing to come when I was off. I had to go through all these different people for all of them to give me the same answer. And of course, I couldn't talk to a manager. I have to wait 24 hours for a manager to call me back. So my kids and I will be in the cold longer.

I have been an American Home Shield customer for the past seven years. I received a letter dated Feb. 18, 2013 from ASH this week, telling me that they appreciated the opportunity to have served my home warranty needs and trust that our coverage has been beneficial to me and my family. They further stated, "However, as we near the end of your coverage term, we regret to inform you that we are unable to renew the above listed contract. Any renewal solicitation you may have received regarding this contract are no longer valid." I have been a customer paying them an average of $600 plus a year to cover my home repair.

My air conditioner did not cool the house. The technician sent by AHS stated that my system didn't have a tune-up. The AHS policy provided no coverage for tune-up; therefore, he would not fix the problem. I told him that the routine annual tune-up was completed 4-5 weeks before my service call and I showed him the receipt for the payment. He ignored the evidence of tune-up and kept repeating that AHS policy didn't provide coverage for tune up. He charged me the standard fee for the service call and left.

I understand the protocol is to contact AHS and a plumber is dispatched to assess the appliance, which if replaced with the same item should incur no cost to the homeowner. Empire Plumbing in Richmond, Virginia (50 miles from my home) was called to assess the hot water heater and notify American Home Shield (AHS) of the needed replacement. However, Empire Plumbing said it would take 2 weeks to receive permission to replace the tank and they would charge me an extra $600 to place a metal pan and drain line which was only a recommendation by the technician. I agreed to have only the tank replaced and have my contractor do the job for a much better price at the same time the plumber arrived.

I had a blockage in my bathroom and notified AHS; they sent a plumbing company out to my house. After looking around, the plumber couldn’t find a certain kind of entry pipe outside my house to use to snake the lines. He called AHS who declined the service because there was no pipe outside. He had to remove the toilet and snake through there. Less than 30 minutes was required, which had to be faster and easier than coming in from outside. I had to pay $588.00 to have this done, which in itself makes the hourly rate for that plumber $1,176.00 (Wow!). I emailed AHS telling them to cancel my policy and give me a refund. They emailed me saying that I owed them $100.00 for their service fee. I asked what service they performed or does being an insurance company make you merit the money. I told them to take the money from my refund, and never contact me again. They said read the policy. Ha, who can do that except a lawyer? Bottom line is that it cost me $588.00, when all it should have been was $100.00.

I made an appointment with AHS on Feb. 7, 2013 for a plumbing stoppage in the kitchen which was found and recommended by Big Bill's in Mobile, AL when they repaired my washing machine. As I live out of town, I set the appointment up for the following Monday, Feb. 11. I was told by customer service that the time frame would be 8 a.m.through 1 p.m. At 1:15, I called AHS to let them know that the tech had not called nor was at the property. I was told in the Retention Dept. by CS (Denise) that she would call and keep track on the progress. At 3:45 p.m. he was a no show. I called again; Denise said she would call. Finally, the tech called and said he was 10 minutes away. At approximately 4:45, he showed up. He assessed the situation and said he couldn't unstop the stoppage by going on the roof because it was too wet and he didn't bring the proper tools to unstop it through the pipes.

Hello, I am sending this to you to hopefully make you aware of the company(s) you use and the type of service they offering do not represent us, the consumers. We have had services from you (ARS) through American Home Shield (AHS) for the last 10+ years. This year, we have decided not to continue with AHS for many reasons. Thus as Murphy's Law would have it, the furnace decided to go out. We then called you to repair. ARS is who AHS has always sent out. We paid for an ignition to be replaced (over $400.00). We then found that there were major issues, so we had to make a change. Now we are in need of a new furnace! We inquired with you and the gentleman came out the same day, and indicated that it would cost $16,000.00 to re-do our system (the furnace we had was too big and the air conditioner was too little, the ducts had to be all replaced, they would not fit or something with the new system and etc.). Excuse me, but where and when did this happen? All of a sudden this had to be done? All of a sudden my house grew?

We have had a warranty through American Home Shield for several years. In the past, we have turned in work orders for leaking faucets (bathtub and bathroom faucet). When calling today, I was informed that our contract does not cover that and when asked about my previous work orders for this same thing, I was told they have no record of that. Now, I am of sound mind, having no issues of memory loss or confusion. When I mentioned that their records evidently are not reflecting the previous work orders on this same thing, I was told their records are correct. Well, something is wrong with this picture. For our previous issues, 100% of the time, there is always part of what was done that is not covered. Reviews in the past on this company have been bad. Shame on me for not listening to them. All they give you over the phone are "canned" answers and fake apologies. We, obviously, need to find a more reputable home warranty company.

On 01-28-2013, my dishwasher broke down and I called AHS and paid $75.00 to have a technician come out to fix it. The technician said it could not be fixed and left. Days later, they called and ordered for us a model close to the dishwasher (GE) that we had. The dishwasher was delivered by GE, but we refused it because it was far too small (baskets/dimensions). I told them (AHS) that I will find a suitable replacement, which I did. Now, AHS told me I had to pay a restocking fee because I refused the GE dishwasher. I attempted several calls (including supervisor) to complain and resolve this issue, which met with negative results. I even tried to get the phone number for their main office/complaints department with their customer service department, and they only gave me a mailing address (no email). They want me to settle the restocking fee. Why should I pay for a shoddy product? I'm very disappointed with their customer service and lack of attention in this matter, and I wish to go as far as possible with this complaint.

We have had an AHS account since 1999. Over the last few years, their prices have constantly increased while their customer service has consistently gotten worse. The water line to the freezer was leaking water all night long. It was a constant effort to mop and keep the water from ruining the floor. When we called AHS this morning, the customer rep said Sears could be out on Monday. Today is Thursday! So we have to tend a leaking appliance for four days? When we called back, the next rep said every contractor was booked up. My wife called one of the contractors she knows personally and who is under AHS, and they said they weren't booked up at all. So, it would appear the customer rep wasn't exactly stating the truth. This guy with AHS just kept up a condescending tone and patronizing attitude and eventually hung up on my wife! AHS will never get another dollar from us. That's for sure.

We discovered the sewer had stopped draining on Monday evening, January 14, 2013 at approximately 8:00 p.m. There was raw sewage in our basement and we needed to have this work done immediately! We called several plumbers in the area and finally got through to one who would come out right away to clear the sewer line and resolve our issue. A technician arrived at around 9:00 p.m. He cabled and cleared the clog, gave us a 6-month guarantee and handed us a bill for $355. This invoice was paid with our credit card.

No matter what you service request from American Home Shield, it is not covered. We've paid $60 for each and every service request, and each and every service has been denied. They will find a reason, any reason, not to pay for repairs. From incompetent technicians to rude customer service representatives, this company is in the business to take your money, nothing more. The realtor purchased the warranty for us, but we've spent over $360 in service calls and not once has it ended up being the responsibility of American Home Shield. This paragraph or that paragraph of the contract voids the service. The coverage is worthless. We were fools to allow the realtor to give us this warranty. Never again.

We have four properties covered through AHS. I am trying to cancel all of them after receiving the worst service, first, through the companies they contract with and secondly, from their own customer service line when I called to try to get the problems rectified. I have called twice now to speak with a supervisor or manager. Both times, the reps say they can fill out a form and have someone call me in 24 hours. It has been over 24 hours so I called again, spoke to another rep who was very rude and she said all she could do was fill out another form and someone would call me. I told her I already did that with someone else and no one called, and she stated again that was all she could do.

I just moved into a home and they provided this company as a home warranty company. I found out from a company I used that I had a severe problem with my furnace. Furnace is covered by American Home Shield. I called them to have someone come out to verify the problem so I could get it fixed - furnace needs to be replaced. AHS gave the name of a company they use. I called this company for an appointment and because I work, I asked if they could come between 3-5 one day. They could not give me an appt. in that time frame, would not give me an appt. in that time frame for reasons only they know. They say they don't know hours for the next day until the night before and, even then, if an emergency comes up and an appt. was made, they would have to cancel, but I have to make myself available for them. They won't even consider my situation.

Recently, I requested service on the heating system (furnace) located at ** East Point, Georgia and AHS assigned Summer Breeze Heating and Air, Inc. to service the system. The technician arrived on Friday, January 25, 2013, worked on the system and said that it was repaired but needed additional work. His work order stated ductwork for supply Plenum is no good, needs to be fixed. He reinstalled flex on supply, got the air coming out vents, heating at this time. He made no effort to fix the problem that he said was no good. Well, the system still did not heat; therefore, I requested that they come back out. Summer Breeze returned on January 29, 2013 and this technician came up with a completely different diagnosis. He stated that the ductwork was crushed and loose, the evaporator coil needed to be replaced, not normal but made no effort to make said repairs. I called AHS and spoke with Antoinette in the complaint department and they sent Appliance Comfort Air, Inc. to provide a second opinion.

I had 2 service calls on my washer in December 2012. My husband and I were ill and unable to call back within the 30-day period. When I called to schedule a third service call, I was told that because it was outside of the 30-day period, there would be another $75 service call fee. I explained to three agents regarding our situation and they were inflexible, totally not sympathetic, compassionate or empathetic. I called two times. On hold time the first time was 32 minutes and the second was 35 minutes. When I added up the monthly fee, the service call fee and the fact that if the appliance needs to be replaced, they depreciate it, the plan is not worth the price nor the attitude of the staff. In this economy, you would think Customer Service would be their first priority but it was not. I cancelled my contract and suggest that everyone who has a contract with American Home Shield to do the math. I believe after you do the math and the actual service you receive, you save your money!

I strongly recommend that no one use AHS! Yesterday, they sent a United Air Temp technician from their Woodbridge branch office out to diagnose why my Carrier gas furnace stopped working at my home in Dumfries, VA. The tech informed me that I needed a pressure switch and that they couldn't get one until Tuesday. Since it was 30 degrees outside, I called Brennan's Heating & Air and asked them to come out (they had this pressure switch in stock). After inspecting the unit, Brennan's found a simple clog of leaves in the air intake line which kept the pressure switch from working properly. Brennan's removed the clog with a vacuum and presto - instant working furnace again. If I had listened to United Air Temp, I would have been without heat with my wife and daughter all weekend in a 30 degree house and when they replaced the pressure switch, it still would not have worked, due to the clogged intake line.

This company, A.H.S., is the worst. They will do anything to get out of paying for repairs. Their favorite way to weasel out of paying for repairs is "routine maintenance". That's what happened to me on my A.C. unit here in Las Vegas in July. A.H.S sent a repairman out to fix said AC unit. I was told by the repair man that the A.C. unit was not maintained properly. Thus the AC unit is not covered by A.H.S. Well, how the hell do they expect me to maintain my A.C. unit? The fan bearing was going out on one unit making a lot of noise.

The water pump was more than 11 years old. I bought the house in 2002. The pump was working fine then. It continued to work fine for the next 11 years. They said failure of water spa pump was due to improper installation. I believe if the problem was due to improper installation, it would have died many years ago. They refused to fix the equipment. I will not renew my contract with them.

American Home Shield provided me with less than stellar care. The company that was initially sent out could not work on my gas furnace. Then, the company that they did send took four weeks to assess and replace the parts. I spent the coldest part of January without heat. They offered a cash-out option that would not have nearly covered what I paid if I had gone that route. Also, I ended up paying enormous fees ($900) with the company when it should have been covered with the warranty company but they wiggled out of it that it was not covered. I have experienced some success with AHS, but this one took the wind out of my sails. After this term, I will not renew. I will just put the money in a savings account for that rainy day, but AHS needs to change the saying "Saving the customer money from unexpected and costly repairs."

I have mixed feelings about AHS. I have had them for 5 years - I purchased the warranty at the time of closing. Four days after moving in, the furnace died (it was ancient and I knew it was going to go - hence, the reason I bought the warranty). The first bozos to come out got the approval and put the new furnace in - upside down! They corrected it but had to do some jockeying of the gas lines to fit the new system. I had to call them back the next day as only minimal heat was coming out of the registers and the vent duct was scalding hot - they put the vent pipe in backwards. They came out and corrected it. It still felt hot to me, but they assured me it was the "way it's supposed to be."

It's nothing but problems when we try to deal with this company. This is the latest. We woke up this morning to a leaking hot water heater in our cellar. Water was all over. It's the only hot water heater in the house so, of course, there is no hot water. We called AHS and was told that my problem wasn't considered an emergency and since it was Saturday, I would have to wait until Monday to hear from a scheduler at the plumber they were sending. My wife called back to argue with that and they said we could call the plumber ourselves but if the plumber sent someone out, the plumber would be charging us an emergency call fee and we would be responsible for that. Then she told us if the plumber agreed to come out, to call them and let them know. We asked why, but the girl couldn't give us a good reason.

My water heater exploded, flooding my garage and my bedroom. I put a service request that same day, Jan. 23. AHS emailed me that they sent my request to a contractor. I never heard from them, so I called on the 24th. They had no record of my request. So I gave them all my information. I still haven't heard from them and it is now the 26th. AHS told me that it is not an emergency that I have no hot water and my house is damaged. Maybe, to them, it is not an emergency but to me being a home owner and paying over $500 for their service, it is an emergency.

After hearing of satisfaction from a friend, I purchased an AHS policy, including A/C coverage, keeping it for several years without a claim. I skipped a year, then renewed and 36 days later, my A/C condensing unit died. AHS refused to pay, claiming I lied, only re-upping after my unit failed. This was Houston in the summer, where the temperature is often over 100 degrees! Nonetheless, the policy was legally in force and AHS refused the claim and suggested I take legal action! I cancelled the policy and have suggested that no one trust them, as they cheated me after I had paid several thousands in fees!

I am a real estate agent and have recommended AHS to numerous clients per my broker. I bought my own house in May and being that it was built in 1970 decided after a few months I should go ahead and use the service myself. I signed up right after Christmas, starting the new year out right. My contract went into effect on January 8. Around January 14th, after the furnace had been working hard with the cold temperatures we had been having, it stopped heating good. I diagnosed it myself by the code that was emitted on the furnace. I knew it was something to do with it not getting enough power to the blower.

My family had just moved, had two very sick babies and it was a couple of days before Christmas. Just a few notes: I had a deep plumbing blockage, so they sent their plumber (AtoZ Plumbing and AC) that took my $60 deductible. They damaged my brand new sink (I only lived in the house for a week) and he didn't fix the problem. So we called AHS back and AHS said they would send another plumbing company. The next plumbing company could not be there until a whole week later. I told AHS that was unacceptable, so they approved me for an emergency fix to call an outside plumber. Wow! AHS only contracts with two plumbers in the Greater Jacksonville area or does that mean only two plumbers will do business with them?!

This company does not provide a worthwhile service. If they were honest with the customers and lived up to what they promise to do, that would be a different story but unfortunately, IMHO they do not. Besides the fact that they are reluctant to cover a service or item, they work with rather sub-par service companies, so you get relatively poor results from the work they do. I was with AHS for about six years and each time I had a claim with very few exceptions, I had a severe hassle getting the service I needed and getting AHS to cover that service.

I had a sewer backup that left the bottom 3 rooms of my home flooded with water over an inch deep. I called the service number and was told they would notify a local company to unclog and siphon out water, and that American Home Shield would consider this an emergency. I would need to wait for 2 to 2.5 hours for the contractor to call back before coming out. I waited for 2 hours then called American Home Shield to advise them of no call back. The attendant checked records on my case, then told me that the company was not going to come out as the weather was bad and the roads were dangerous. We had just had 2 inches of snow and it was cold, but the highways and roads were crowded with resort visitors and locals going about daily business. We live in a mountain resort area.

I've been with AHS for many years and have paid dues with credit card, without any disruption of service. I was just terminated by them, saying I've had too many complaints. My summary of their service is below average, at best. Almost each time that I had a problem, the service rep said something was not up to code and he could fix it for $$$. That happened each and every time. AHS is as corrupt as they come, and I am glad not to be with them anymore. It's a fraudulent company in every respect. Find another home warranty company. Beware!

I was very happy with AHS when I first got a plan with the purchase of my new home. I had an issue with my hot water heater and they promptly sent someone out to fix it. I had the same experience with my air conditioner. However, this year, my hot water heater started leaking and they sent out a subcontractor to fix it and the guy was incredibly rude. He told me they were going to replace the hot water heater but I needed to pay $1,100 in costs that would not be covered to put in a new gas line. This sounded very fishy to me, so I called for two separate quotes from outside companies.

I have had AHS for 3 years on my new-to-me home. Generally I was satisfied on the repair and plumbing service issues. This year, they went up again on the co-pay to $75. Then my 16-year-old water heater went out. It was a high end made by State, a 40-gal 40,000-BTU with their self-cleaning swirl water filler feature. I wanted the replacement to have those key features. But, no! AHS wanted me to have the mid-line model without the self-cleaning feature. I ended up taking a cash-out option and buying the one I wanted. AHS broke out what they were covering and were fair with the service contractors (after all, they need for them to come to future jobs).

So my story starts in 2005. We received a one-year contract with the purchase of my townhouse. We have forced heat and air. Two to three times a year, I call AHS in to fix my furnace. There is a switch and motherboard that annually breaks. AHS keeps fixing the same thing, putting a bandaid on it and never fixes the system. When we first moved in, they installed a brand new condenser outside at no charge. Now, they will be coming tomorrow to put another motherboard in. Twice a year, I'm paying $95 for bandaids. When will they replace the system that they insured?

I put in a service request for dishwasher repair. The part was no longer available. AHS Appliance purchasing department took 6 weeks to find a dishwasher replacement. The dishwasher did not have all the features that the old one had and had some features I did not want. They insisted this dishwasher was the best they could do. It took 5 days for the dishwasher to get here. It has been two weeks and I am still waiting to have it installed. I called the installer they listed as coming and made an appointment with him. He never showed. I called AHS and they said he had me scheduled for that day. I told them I was not going to be home, my husband was having cancer treatment.

When I first got AHS in 2001, I loved it. It was $35/month and $30 for a service call. They came out and fixed plumbing, HVAC, electrical and dishwasher. I was very pleased being a single mother with a home.

I am the POA for my grandmother who has dementia/Alzheimer's disease and is in an assisted living facility. I rented out her house and the tenants had a problem with the oven. I called AHS hoping they would fix it, wishful thinking huh? My first call was on 9/17/12 and a week later, we were able to get a contractor to look at the oven for the $95.00 service fee. Within a couple of weeks, he replaced something and said the oven would work fine now. No such luck. Sometime later, my tenant was calling me again because it stopped working.

We had a plumbing disaster on a weekend, and AHS said they couldn't find anyone available. So they told us to use our regular plumber and they would reimburse us. Two hours later when our plumber was working on the problem, an AHS plumber called to come. When we called to tell AHS what was wrong, they said we had no authorization and they would not cover anything. Unfortunately, the reps who told us to find our own plumber didn't record that in the AHS system. This cost us $250 just for a diagnosis. Then we will have the AHS plumber do the rest of the job (for another $80+).

It is impossible to retrieve your information online if you do not have your account number. It says you can enter your email which I did, and then I get a response saying that the email does not exist, even though they have used this email address for years, at least 10. I called them, tried to do the automated thing were you say your issue, and of course that does not work either. After being on hold for 20 minutes, the person reads me my email address and asks if it is correct (it is the same one I had tried to enter online). I then tell her about the issue I had with the system telling me that my email was invalid. She says, "Oh, just register as a new client (I have been with them since 2000)." Just to move forward, I started doing that and it re-asked me all the questions about my address, types of appliances, etc.

We bought our house around 2006 and were given the typical one-year warranty with the sale. We had American Home Shield before and actually had a furnace replaced several years ago with no problem. But this time, we had some problems with an outlet that kept kicking off the fridge, so they sent someone out. It wasn't an electrician, just a handyman. He said the fuse was loose in the panel and replaced it. That didn't fix the problem so another technician was sent out with a little more experience with electrical problems. He fixed something else, and of course, still no luck after he left. I ended up just replacing an outlet in the kitchen myself and the problem was solved and we were out the fee for the technician coming out.

After many years of being covered by AHS, I received a letter stating that my contract would not be renewed at the end of its expiration date. No reason was given nor was a reason given when I called to inquire. That's not exactly the type of customer service that I expected from a company whose services I have had for so many years! Nor is it the customer service that I expected from a company to which I had sent so many customers via my real estate business.

My washing machine broke in October. A technician was sent out to repair it and he had to order a new belt, which would take a week to arrive. He returned to put on the belt. The machine worked but sounded like it was going to blast off to the moon. After 3 loads, it broke again. I called AHS and the repairman returned. Now it was a problem with the transmission and would take 2 weeks arrive (how is it arriving? Wagon train?). He returned to replace the transmission. Oops! The rotor is corroded! He needed to order a new one. "Should be faster than before," he says. He returned a few days later. "Oh no! AHS sent the wrong transmission. I'll back." The technician has been to my home four times and my washing machine still isn't fixed. It had been nearly three months!

We had a leak, could not get service till 25 hrs later. Plumber stated he could not get authorization from AHS. I called, got through, then the plumber spoke with AHS and because we plugged the leak, we were denied coverage. I guess if we would have let the leak go through the walls and tiles, then we would have been covered. This is the most ridiculous excuse I have ever heard of. Believe me, I am cancelling my contract with AHS and if you have a contract with them, good luck!

I called American Home Shield because my downstairs heat was not working properly. They dispatched Comfort Zone. The contractor apparently had no idea what he was doing and disconnected all of the zone valves. Now, I went from having too much heat to no heat. When I called the company to dispatch another contractor, Always Air said that all the zones were disconnected and would not fix it. Now American Home Shield will not fix it and says the contractor said he did not do it. I have been a customer for 2 years and my heat worked fine in the past. They said that if I pay to have them connected, they will honor any problems. I am very angry at how they can send a contractor into my house, break my system, and not feel any remorse. I will never do business with them again.

This is a rip-off company. Do not buy into their protection plans. I've been an AHS customer for four years with only one service call and it was addressed. Now after calling in to look at my current contract and to see if I need to add any additional coverage, I was given false information from a rep. about services that would be covered if I changed to a certain plan. As customers, we do not have the option to view plans online before we change or accept any plans. We are only going by what AHS rep tells us. I ended up changing my plan to get what I thought would cover some additional items in my home. Now I need some repairs and have found out that the additional items that I inquired about isn't covered after I was told when I renewed my plan that it would be covered. I've called AHS for about two days now and each rep tells me that they are sorry that I was given misleading information, but there is nothing they can do and my plan doesn't cover the service that I need.

I received an AHS Warranty with my home purchase. For the last two months when I change the furnace filter, it is soaking wet. So, I called AHS and had a company come out on November 20, 2012 and look at the furnace. The service guy said the syconoid on the humidifier was stuck open and that was what was causing the problem. He then disconnected it from the system so it would not keep leaking water. On November 21st, I called AHS to see if the issue was covered, and I was told the company that came out has not sent in the problem yet. I called again on November 27th and spoke to Grace. She tried to call the company that came out to see what the issue is and also emailed them, still no reply.

Our microwave stopped working properly and was determined by the repairperson sent by American Home Shield to need replacement. First, the contract states that American Home Shield will only cover the basic functions of the appliance and not the color, dimensions, or brand. Because of this, we were offered a black or white microwave to replace a stainless steel (high-end brand name) one. We opted to upgrade in order to get the stainless steel version of the replacement, which was $50, plus a $50 fee. Then upon install, the wrong size trim kit was sent as it was too small for the micro. After waiting another week, the larger size arrived but upon install does not fit properly. The design of the trim kit has a bell shaped curve at the top which causes our cabinets above the space to no longer close. After calling customer service, they advised me that American Home Shield would not provide any remedy for this problem because it's the customer's responsibility to verify measurements. We did on the microwave, but were not provided anything about the trim kit.

I was a member of American Home Shield and asked for AC repairs. AHS brought in local HVAC contractor. Contractor spent one minute and stated that most of the other units in surrounding buildings have the same problem and he couldn't fix it. He also said he will not charge service fee. AHS sent me bill for $75 for contractor that stated he couldn't fix the problem. This was in mid September in Glendale, CA where the temperature was close to 100 degrees F. I called Home Shield and they didn't want to refund $75 service fee. I told them it was unfair as they can send multiple contractors that can't do the work and charge service fees for all of them? It's unbelievable that these companies can do this to hardworking Americans.

I have been a customer of American Home Shield for about 11 years - way longer than I should have been. However, this year they have pulled the final straws: My washing machine was approximately one and a half, maybe 2 years old. The computerized panel board had gone out. I told AHS when I called in the order. They assigned a major department store to repair it. They didn't come out for the initial visit for weeks. Of course, it was the panel board that needed to be replaced as suspected. They had to order the part and it would take a couple of weeks to get to my house. Once it arrived, I had to call (major department store) to make an appointment to have the board installed. All in all, it took 7 weeks to get a simple repair done. The part that was shipped to my house that took a couple weeks to arrive came from Farmers Branch, TX - a distance of 30 miles from my house. I would have gladly driven to Farmers Branch to get the part to get my washer repaired.

We purchased our house in 2006, after a thorough home inspection by a certified CA home inspector. Within the year, the air conditioning unit broke and we paid a couple thousand dollars to replace the unit. Even though there was "no known defect or mechanical failure which existed at the time coverage began, the defect or mechanical failure was not known by the buyer or could not have been detectable by the buyer, seller or agent by visual inspection or by simple mechanical tests" (taken from our AHS Home Warranty Contract), American Home Shield denied coverage. The American Home Shield recommended vendor claimed that the 7-year-old system, which was working fine for 7 years, was installed incorrectly.

Why does AHS never answer any complaints? This is very worrying. Up to now, we have had 5+ years of excellent service. We have now a problem with the pool pump which they have repaired on other occasions and taken $170 extra per year for the cover. Now, we have a play on words saying it is a pool heat pump. It’s not a pump at all; it condenses the heat pumped around by the pool pump which they have just replaced the casing on because it was leaking. Why now are we not covered when they can get the item wholesale and fix it for $2,000 when it will cost me $3,500 retail? If they had asked us to contribute, we would not have objected. Perhaps, they will refund the $1,000 paid over the years. No, I forgot they don't answer complaints.

Minus 10 (-10), if I could, I would have given to them. They have unprofessional low grade contractors. I had leakage from the ceiling of my utiliity room (2-story house). Expected was some plumbing issue in upstairs toilet. I called them at 5 pm on Saturday to dispatch emergency service as I had to shut down my entire house. They found contractor plumbing company named Quality Heating and Plumbing Company here in Houston, Texas. They came at 12 pm of Sunday afternoon. Plumber Jeremy cut off 10 by 10 hole in my utility room ceiling and diagnosed problem with upstairs toilet bowl. He went upstairs, pulled the toilet bowl off the floor and tore everything apart, and said he didn't have parts and couldn't do anything. I told him I could buy him parts from Lowe's or Home Depot. He got mad and said he couldn't do it and slammed door on my face and left! Can you believe it?

On October 18, I requested service on my 1 1/2 year old Whirlpool Cabrio washer. It is November 20 and it is still not repaired. One contractor came out 3 times with 3 different parts - it’s still not working. Their repairman said he could not fix it. I contacted a Whirlpool certified company on my own. They came out and said I need a new washer because the repairs would be as much as a new washer. He waived his fee and left. Today, another repair company came out sent by AHS. He said he could not fix it and left. AHS would not discuss it with me, as the serviceman had not called them yet. AHS told me they would call me within 48 hours. Meantime, I do not have a working washer. I have already missed work for 4 and half days. I am an independent contractor so I have lost approximately $960 in income. How many more weeks will this go on?

I called today about servicing my dishwasher. I found out the rate is now $75 a house call. The rate went from $25 to now $75 a house call! I mean, why have or continue the service? I told the lady I want the complaint department because that is a ridiculous jump.

Do not use AHS. Find someone else! We have had AHS for 6 years and have a few issues (25 year old refrigerator, compressor went out and capacitor SP?) each time they fixed it at a high cost. But because they use a Central Parts Warehouse, it takes weeks to get the part and them to schedule another repairman. Therefore, I was out a fridge at Christmas for 4 weeks and their customer service laughed. The latest was their service fee increase from $60 to $75 and didn't bother to let me know for 2 months after they renewed my contract.

I received a letter today from AHS stating that my policy will not be renewed because I have had too many claims. My claim cost the company too much money to make the repair. I have been with AHS since 2005, so that means eight long years. I never heard of anything like this before. I did not pick the company that came to my home. I do not understand why I was told that I had too many claims, since sometimes, they would have to send someone out for a second quote. I hope everyone look at their contract and cancel with them before they have the chance to your contract. I am not happy at all. Sometimes, it would take about month for a tech to come out to make the repair. Because first, they would said it was not covered. Plus when I called today, I was told I could talk to anyone about my contract being canceled and I would have to write them.

I had electrical problems. My lights were flickering and then I lost power to many of my appliances. I called Edison and they told me that since there were no reported power outages in my area to call an electrician. I called AHS and they sent out an electrician named SAS Electric. I paid a $60 co-pay. SAS Electric told me I needed a new panel and installed a new panel. My electricity was temporarily restored but then I completely lost all electricity within 24 hours. SAS Electric told me that they needed to repair wires that were related to the meter and that they needed Edison to unlock the meter so they could access the wires.

American Home Shield has been to my house 8 times in the last 2 years for my heater. Three times in the last 7 days. One company, two repair people and they can't figure out why my heater won't work. I called for the 4th time and company one refuses to come out a 4th time so they scheduled someone else. I don't want to leave work a 4th time for someone to come out and be unable to fix it. They would rather keep sending people that say they don't know why than pay to replace it. Terrible customer service.

Find another provider! American Home Shield does not care for their customers! A vendor asked them to approve a $55 overnight for parts, and they declined to provide approval for our refrigerator. We advised that we needed it for medication, and they said no!

As with other complaints here, they cancelled my contract after they renewed it. I did not get a letter telling me I was cancelled, as the others said they had. I tried to call in an order. That's when I was informed I was cancelled due to "too many service calls" as quoted by "Brigette". The same thing, legal dept. decided this. However, I am unable to speak to them. I was told there's nothing I can do, it's done. Yet, they did renew the contract from 10/16/12-10/16/13 contract in hand. A "Cody" told me Brigette should have not told me that explanation, he will coach her on that but she read it to me from her computer. He was lying, not Brigette. I told Cody I had the contract in hand. He replied that it is not a "real" contract. My contract has a contract number, effective dates, all of my information, signed by Steve **, Chief Marketing Officer. I wrote to them in the website - no answer. They have not heard the last from me. I will keep contacting them and I’ll use social media a lot!

AHS provides poor service. Their claim of satisfying the customer is far from the truth. The items they claim they cover are not covered as stated. I had a problem with my air condition unit for four years in a row, and for four years they have sent someone out. After complaining about the same problem year after year, on the 5th year, AHS states the system is not covered. The same system I paid a $75.00 fee for 4 years in a row is now not covered. What the Sam ** could this be? I was stuck with a bill. Problem # 2 is the hot water heater.

AHS is a crooked company. They will deny all major claims and they have unqualified repairmen. Read their contract. It clearly states that the appliance should be in good working condition at the time when the contract is signed and it should not have any pre-existing or inherent defects. Based on this, you will be denied, no matter how long you have been with this company. They will surely fix small repairs after you pay the repair man $75.00.

We purchased a house with a pool in July. We had a 5-star inspection. In late August, we noticed the pool pump was leaking. We contacted AHS and they sent a serviceman. After 3 visits, the pump was still leaking. After the 4th visit, the pump was found running on dry. The serviceman claimed that because of the water level in the pool, the pump ran dry and this was not a wear or tear problem, hence this was not a warranty item. AHS denied my claim even though I have an equipment that maintains the water level in the pool so the serviceman's claim cannot be true even though the serviceman and his business has a low rating with almost identical complaints about him. AHS sends out bad servicemen and no matter how unreasonable their story is, they refuse to make good on the damage they caused.

AHS (the account was in my son's name, Stephon **) - He acquired the AHS account when he purchased this home. It was part of the closing agreement. He has the Flex Plan with Pool coverage. We have been in the house for 1 1/2 years and within the first year, the main floor furnace had to be replaced and we had several calls to service the pool. My son renewed the contract for 2011/2012. We recently received a letter from AHS advising us that they will not renew the contract at the end of the contract period. I was very surprised to get such a letter. I called them to be clear as to what they meant in this letter and to find out why they would not renew the contract. Per their representative, their legal and underwriting department feels our contract was not within their interest to continue. The just of what they meant is that we had too many claims to continue to do service with us.

It was routine cleaning & inspection (on my dime) to home gas furnace. Technician arrived on time and found the primary heat exchanger cracked in several places to include a hole in the 2nd tube. He advised that the unit may be under manufacturer warranty and if not, it should be a covered item through AHS. He made a check locally and was able to confirm that the replacement part was available. I made a call to AHS to report the issue and advised that the service item would be covered and I would need to pay my $75 deductible. I informed the agent that I have a technician on site now which I was asked to provide the repair company's name. In doing so, I was advised that this company was on the list of approved providers but was on restriction. Not knowing what that meant, I asked a few more questions and was advised that I couldn't use this company. I was advised that my service call would go out to an AHS -preferred company and they would be contacting me in the coming days.

My Whirlpool Double Oven Control Board malfunctioned in late October. I placed a service request with American Home Shield, and they assigned the repair to Sears. They came out, ordered the part and scheduled a follow-up install. After many calls to Sears to track the progress and no return calls, I finally called American Home Shield for assistance. I got a call from Sears Appointments asking me to call them as soon as possible. When I returned their call that afternoon, I was informed that they could not get the part; therefore, they were sending a serviceman out to pull it part and send it to be rebuilt.

So this summer, I contact AHS to have my AC unit repaired. They call a company who finally comes out a few days later and does the repair after I pay my $60 service fee. Well guess what, within 2 weeks, it breaks again. So, I contact AHS and tell them it’s now an emergency work order since it is now in the 90's. Another company comes out and fixes what the first company didn't - so right to include rewiring the unit. The first company wired the unit for only the A/C; our heat would have never turned on. And by the way, I had to pay another $60 service fee for the second company.

I had a condo (second home) in Phoenix, Arizona and sold it in July. The week after I sold it, I called American Home Shield to cancel my plan and a gentleman tried to talk me out of canceling. I had to tell him twice that I had sold the property and no longer need it or wanted the warranty. He told me he would cancel it and that he did not have a confirmation number and that my credit card would not be charged any longer. Now in October, I received a letter from a collection service demanding I pay American Home Shield for the entire year of service.

During the summer early June, the blower motor on the furnace went out, thus no air conditioning. American Home Shield (AHS) sent out their contracted service company to repair. First visit determined the furnace needed a new blower motor. Second visit several days later showed up with wrong blower motor. Third visit installed the blower motor but when reconnected the controller board, it had been removed to get to the blower. There was now no power to the furnace. I had to get with AHS and pay another $75 for an electrician to come check an electrical power issue, as the only thing I could think was the house circuit breaker had gone out as the furnace tech said he was getting no power to the board.

I notified AHS Home Warranty to complain about my air condition not getting cold. AHS contracted Relaxed Heating and Air to come and check out my air condition. When Relaxed Heating came out to service my air condition, I was told that my air condition had a freon leak and could not be repaired and I need to replace the unit. But Relaxed Heating had to get it approved from AHS. AHS gave approval for a new air condition but I had to pay for the title 24-duct test, removal of old unit, permits which cost me $1,710 which I did. I was told they put a new air condition in 8/29/12 and Relaxed Heating will send someone out in two week to duct test. When Air Classic came out to duct test, we were told that this brand new unit had a freon leak in it.

I have tried using AHS several times. The customer service is horrible. One of the contractors has a reputation for doing bad work, which he did a pitiful job with us. We called our "local" A/C guy and he fixed us right up. None of the contractors that have been sent out are happy with AHS. I've been waiting for two days now for Supervisor, Cindy **, to call me back. I would never buy from them again.

I have lived in my house over 2 years and had a home warranty with AHS. We never had any problems with anything in our home. On Thursday, I called because our water heater stopped working. We called American Home Shield and they said there was only one plumber in the area that serviced us. We called and we had to get on their waiting list to see if they could make it Friday or not. If not, then it would be Monday.

I purchased a home warranty through American Home Shield. My furnace was not turning off. The technician they sent out replaced my blower motor, but did not have the parts to finish the repair. I waited 5 days for him to return. At that time he informed me that I had a cracked heat exchanger, and that my furnace needs to be replaced. I was told that I needed to pay 680.00 dollars to cover work that was not covered by my policy. I was under the impression that if they could not repair something, they would replace it. I was mistaken. They have recently informed me of a "cash out" option. They offered me 633 dollars. And that is payable after I provide proof that their technician has completed the work, and only if they determine that the amount is payable.

I have American Home Shield. I called in about my hot water heater on Oct. 12 and they stated no one can come out until Monday, which will be Oct. 15. No one came. I called them back and now they will send someone on Oct. 18. They finally came out and looked, then took out any tools and stated that they will send someone out Monday to employ more, but needed the fee today and I have to wait. It seems that it will take them forever to come out now to fix anything and then when they send their service guys out, they can't fix the item that is covered.

I have a refrigerator with a faulty control panel. In order to have it repaired, it has to be pulled out and sent away for repair that will take 4 weeks. That means I will have no refrigerator for 4 weeks. After trying to complain to American Home Shield about this policy, they said there was nothing they could do but repair it. The woman I spoke to named Beverly refused to let me speak to her supervisor, telling me there was no supervisor I could speak to and that I would get a call back from their repair research department within 24 hours. That is what they told me yesterday, and I never received a call back. I have never had a Home Shield warranty in the past 20 years of home ownership and will never have one again after this one year expires. It is an absolute waste of money and time.

I have held American Home Shield warranties on multiple properties over the last 25 years. It did use to be a very good service. Their customer service has continued to decline dramatically in the last four years. I consistently wait an average of 22 minutes on hold to reach a human when calling in a service order and I have yet to receive service within the 24-48 hour promised timeframe. Service quality continues to drop as well. The last electrician had to come back three times over two weeks and still didn't fix the problem. We gave up and just called our local electrician, who fixed it in 30 minutes.

Dishwasher Scam: Only twice have we used them. They use inexperienced service people. All the repair person has to say is, "I've never seen this before" and it is no longer normal wear. You are then stuck. They are also very expensive. Do not use them. Set aside a fund for repairs and replacements.

On July 23, 2012, I found myself without hot water. I called in a work order and a plumber came out. It is now October 15, 2012; I still do not have hot water, even though the plumber has been out 3 times. The plumbing company does not return my phone calls. I have given up on getting any response from the plumbing contractor. Since October 12, 2012, I have called American Home Shield five different times. Each time, they have said that and AHS supervisor would call me back within 24 hours. I have yet to get a call from American Home Shield.

We submitted a request to have our washing machine serviced. Day 1: The company AHS dispatched to complete the job did not show up - no call and no show. Day 2: The dispatched company left the property early. No services were rendered. Day 3: I called to confirm that the dispatched company was en route. I was told (at the last minute) "we do not have anyone to service your area" (I made the appointment 2 days prior). AHS claimed they called my husband and I, but could not leave a message. They were given 3 contact numbers. I then asked for a new vendor (the initial company was Sears).

I have a 30-year-old steam boiler in my house that I just bought. Now that winter is coming, I fired it up. It leaks around the case, and it is half rusted out on the side and rear. They sent a 20-year-old tech out, and since it didn't leak “much” for him (it did leak), they closed the claim. When I called them, they told me I have 60 days in which if anything happens, they will cover it. If it starts leaking bad, they won't cover any of the basement contents (or other damage), only the boiler. Rather than mess with them, I've decided to go with my own preferred company and have the boiler replaced. It will cost me more upfront, but I had a similar problem in the house I moved from and the damages were more than the cost of a new boiler. Insurance companies just kept playing Ping-Pong with what is and is not covered, and who will or will not pay. I ended up eating the damage and the replacement.

AHS has a PM plan for Heat and A/C - cost $99. They gave me different companies close to my home. I chose Confort Solutions after several attempts. I set up an appointment for 10.12.12; they never showed up. I called AHS and they couldn't answer what happened and couldn't find a company to do the service. AHS is charging for a service they are not sure they are going to provide. I ask for the total refund. What is going on? This company will be out of business soon.

I can see I am fighting an uphill battle. Everyone else has the same problems - bad service, cancelled contracts, 5 recalls to get something done! People, we need to file a class action suit. I will chip in my share from the money I am saving by not renewing my 3 contracts! Make that 2, they cancelled one. I tried to cancel another, but they won't respond and I let the other expire. Also, look up your local reps contact info, which can be found under the Realtors link on their website or somewhere like that. The reps can help sometimes; other times, these crooks (AHS) are just not interested in solving your problems.

I was not able to get anyone to work under their insurance. They tell something is covered but then when they find out the price, they say it's not covered. This includes if you get things preamp proved it's a great ideal but no good if you can't get them to honor the contract.

Our Trane central air conditioning system was installed in April 2008. AHS sent Jones AC on 2/17/10 to repair. The next repair was on 4/18/11 by Servicetex. Next repair, 3/14/12, by Aire Serve. Next repair, 6/25/12, by Shelton's Pride. The AC was out again on 10/11/12. Servicetex was sent to repair requesting $255 in addition to AHS's $60 fee. I have spent incredible amount of time on hold waiting for anyone at AHS to answer. I have sent emails to customer relations asking for someone to contact me. It is now Friday night - I am again on hold and we have had no one to contact us. So we will spend a weekend and many more nights without AC. Customer service - a joke!

My husband and I have our home covered by American Home Shield, but when our furnace went out a week ago while we were having below freezing temperatures, we ended up having the beginning of a huge problem. We called to request a service, and because it was considered an emergency, that someone would be out to service it within 24 hours. Twenty four hours and three phone calls later, we were given approval to find our own company (with the expectation that we pay all expenses upfront and are later refunded the money), who would be able to provide the repairs once they called American Home Shield's approval line.

I have been a customer of AHS since 1993. Until 12/11, I had been satisfied with their service. During 12/11, my front loading washer broke. I put in a service call. It took 7 weeks and 5 recalls to get the washer repaired! In 6/12, my AC went out. This time I was not as confident, but I put in the service call. Well some improvement, this time it only took 5 weeks and 3 recalls to get the repair done! I have determined that the standards of the repair companies used by AHS has certainly deteriorated. Now 10/6/12, I got a notice that based on claims history, my contract will not be renewed. I have read the contract and found no provision for non-renewal based on claims history.

My LG washer was taken apart for repair 8 weeks ago for a water valve. Upon inspection, the technician noticed a bad bearing for the tub and stated that it needed to be replaced. The part was supposedly ordered and I was told that it would be here in a week. After 8 weeks of phone calls, the repair company has still not received the part. I have been told repeatedly that it will be in today, only to call the next day and find out that the part was just ordered again and will be in in 5 days. Most recently on October 4, I was told that the part would be in today only to be told again on the 5th that it will be in on the 8th.

I have had at least four encounters trying to repair an AC unit. They have concluded that it is not broken, but it is going out. What happens is that half of the time I have air and half of the time I do not have air. They have sent two different service companies out and a total of two times each. Each time they did something, but they did not fix the problem. I did receive a $60.00 certificate from them since I paid several times. This is a pattern. I am sending a bill to you verifying that I need air. I contacted a serviceman on my own. That cost me $181.00. He informed me that the outside motor is going out because it gets extremely hot (that is when I get no air). He cleaned the coils, etc.

Last week, on or about 27 Sept. 12, we received a letter (dated 24 Sept. 12) in the mail stating that AHS was not allowing us to renew our coverage, but did not state the reasons/cause. My wife contacted your Customer Service and they stated that they could not give the reasons/cause and that we had to write AHS' Legal Department. The next day (28 Sept. 12), I submitted a complaint via their online Customer Service web site inquiry as to the reason/cause to the denial of renewal of my services contract with AHS. To date, no response has been received.

The pool pump goes out. I called AHS because I have pool equipment coverage. They sent out a tech; he said the wiring is bad and that they can't fix it because the wires are running under ground. I told them, "There is a breaker box 15 feet from the pool equipment. Can't you run new wires from there?" I told them that there's a 30 amp breaker not hooked up to anything to use that. He said it has to be approved by AHS. They came back and said no.

My air conditioner went out on August 22 - weather was 120 outside with 47% humidity. I called AHS. When someone finally arrived, they said it would be 7 to 10 days for the repair because the part would have to be ordered from York. I found the part myself about 12 miles from my home. They would not get the part from them as it was not a contracted company. Are you kidding? It's 120 outside. Long story short, the unit had a total blow out, blew the coil in my attic and am just lucky I did not have a flood. It also blew all my circuits outside. AHS is telling me they were only going to pay, amen, $700 for the repair.

My clothes washer's timer, which is the mechanism that controls the washer's various cycles, shorted out and needed to be replaced. The timer is manually controlled by a knob and the underlying dial located on the control panel of most washers. On contacting American Home Shield (AHS), I was rudely told by its claim representative that the timer is not covered since it falls under "knobs and dials", which are specifically not covered in the Home Warranty Contract.

I contacted AHS for a service call and they assigned a service company that has an "F" rating with the Better Business Bureau. Since it costs me $60 out of pocket, I contacted AHS to reassign someone else and they refused, indicating that if I had a problem with the service company, I could contact them for resolution. Why would I want to have a service company that clearly has poor service even come to my house and then hassle to get resolution?

Eight calls & 3 hours on the phone with AHS & the fan is still broken. I believe this says it all. This company has very pleasant customer service reps who will pacify you, but once you hang up, nothing happens. It has now been almost a month since I first called for service on my ceiling fan. Jasco, the original repair company, refused to repair my Tiffany ceiling fan, and told me to order my own part and that they would return to install it for another $75. I am now getting the runaround from AHS. One week ago, they told me a company named HRH would contact me to arrange to repair the fan. They never called. Last Wednesday, AHS contacted HRH, and I was told "Eddie" would call me in an hour. He never called. I am now out $75 for the worthless company, Jasco (which has numerous BBB complaints), and the $69 I paid for the replacement part.

We purchased our home on August 27. On August 30, our water heater began acting strange so I called for service. They sent their contractor and he stated the baffle was rusted out and has failed. The replacement would be covered. Three days later, I called and asked when we would have a new water heater. We were told they did not know and then 30 minutes later, a very rude rep from American Home Shield called and said that since the baffle was rusted, it happened prior to their contract so it is not covered. We have filed a complaint with the BBB and have been going back and forth with them. They have been rude and claimed that the baffle is the vent so they determined that it was not covered, 3 days later. We would like to know if anyone would like to pursue a class action lawsuit.

My hearing impaired daughter, a single mom, purchased America Home Shield Warranty only to find it is not worth having. Her AC went out in July, August and then September. AHS is claiming that her 2006 home must be brought up to the 2009 codes before they can replace the leaking coil on the AC system. This is a new home and she is not paying $716.00 to put in a 3" larger drip pan, drain modification, hanging kit and float switch. This repair does not require a permit. We contacted the agency that writes the codes. They indicated it was not necessary unless we were getting a permit for construction. This is a way for the AC Company, Star Home Comfort, to pad their pockets and lower the cost to AHS. I have asked for a copy or number on each code and they will not give me this information, yet they want her to pay for the repairs. Both companies are scam artists.

They tend to use substandard companies to work on issue. I have a tankless Hot-water Heater that was not heating. They called a company that came out and stated that the issue was caused by maintenance. Then, he wanted me to buy over $500 of equipment to fix the unit. I released him and called the manufacturer of the unit. I was advised the equipment that he wanted me to purchase should be standard for anyone working on the unit. They gave me the authorized dealer in the area. I called them and they came out and repaired the unit for $75. Now American Home Shield is billing me for $75 for the company that was trying to scam me. I will be canceling my contract.

I was told the plumber would arrive between 10 and 1. He did not arrive until 2:30. When he arrived, I told him the issue at the door and he told me there was nothing he could do. I was still charged a $60 service call fee. There are plumbers in the area that will assess your issue for free and not charge you until work is completed. I am cancelling the warranty today.

I have had AHS for 10 months and just recently "tried" to use it for the first time. I could go on for days but I'll try to keep this short. The company that they chose to fix my oven was terrible and AHS won't do anything about it. I had to call AHS three times, waiting on hold an average of 30 minutes each time, because the repair company had not contacted me regarding making an appointment after my filling out the service request (this was promised to happen within 24 hours). Once I finally got the appointment made and the guy out to my house, I had to spend 10 minutes arguing with him that it was not, in fact, impossible for my oven to spontaneously lock itself as if it were in cleaning mode. Once I finally got the oven to do its trick (as the repairman was halfway out my door), he acknowledged the issue, said he needed a part and I would be contacted to schedule a new appointment.

I called them about toilet not flushing. Also, the hydrant on the outside of house is not working and drain wouldn't hold water in tub. This is in a house we just purchased. They said they would have a plumber come out and it would be $60 fee and they would repair or replace the toilet, drain and hydrant. Plumber showed up, sprayed WD-40 in drain and got it to work and ran rooter in toilet. Plumber said there was something in toilet but my warranty wouldn't cover this or hydrant outside. He said warranty was very misleading, that he had done their work in my area for a long time and warranty had never paid to replace anything. So, he charged me $60 to come spray WD-40 in the drain and make a mess in tub and scratch the inside of the toilet bowl which still doesn't flush.

AHS sent JES Co. (a company with numerous BBB complaints) to repair my ceiling fan. The rude repairman said he would not repair it but gave me the information to order my own part, which I did for $69 in addition to my $75 co-pay to JES Co. I have called AHS 5 times now, each time being told they would call me back. AHS agrees with me that JES Co. should have repaired the fan, and that I should not have had to pay for and order my own part, but they will not call me back! Now, after 3 weeks of spending at least 2 hours on the phone with AHS, I will be contacting my attorney. Do not give AHS your business!

I called AHS and made an appointment to have a plumber come to a home I just bought and they were to be there between 8 am and noon. I called again and they didn't know they were coming for a gas leak and would need to go get the necessary tools or whatever to check this problem. They would be there at 3 pm... no show. I called again and they would be there at 5 pm. I called again and they were 5 minutes away but in heavy traffic and it might be 15 to 20 minutes before they would get there.

I called to submit a request for service and was notified that I had an outstanding $60 service fee that wasn't collected. I pulled the cancelled check up online and told them I could email it to them. She said they didn't receive emails and I would have to fax it. After telling them this wasn't convenient for me to find a fax machine and pay a service charge for an error that was on their end, I insisted on an email address. After arguing with the CSR, I was transferred to a manager who was also very rude. She informed me of free online faxing. When I asked where to go to do this, she said, "I don't know, Google it!" I found it and faxed it with no issues.

It has been a month since the AC went out. It still is not replaced. They said it would be replaced. In fact, the system (air handler and condenser) have been delivered to the contractor. Still does not get it to the house (if it was delivered to them). Then again, why deliver to their contractor instead of my house? Then, the contractor wants an additional $1,500 for code upgrades. Ripoff! And for every call to them, it takes at least 20 minutes of hold time.

Their service contractors are inexperienced and of low quality and as a result, customers have to suffer a loss and they do not care even if your life or health is in danger due to their irresponsible act. We had a broken refrigerator and claimed for service on 8/9/2012. They were not able to get it repaired for us even after a month of time because of their inexperienced service contractors! Even after 3 service appointments, they were sticking on to them, though I requested them to expedite the service. Even then, they took more than 12 days to order a compressor and to get a service appointment scheduled. Their contractors were not even able to keep up with the schedule and were always late so had to miss the last two appointments. I had to make more than 15 (back and forth) calls and a couple of emails to get at least this much done. Altogether I had to stay home for 5 days; still, the work is not done.

A month ago, I called AHS because my washing machine wasn't working. They referred Factory Service to be the repair company and they were to come out on a Friday - no call, no show. Finally, on Tuesday we heard from them and then said they couldn't come until Friday. Guy said part needed to be ordered and he would be back the following Friday. A month later, we are still waiting. AHS says, "if we switch repair company, we have to start all over again." This is not the first time I have received a bad repair company referral from AHS. They use bad vendors who typically don't know what customer service means, are lazy and never call to say what is going on. I am now looking for a new warranty company.

We have an AHS warranty on our home and pool. AHS sent out an absolutely incompetent pool company to make a fix on a minor pool filter leak. The company they sent out not only misdiagnosed the problem, but also caused so much damage to the filter that the system stopped running - leaving us with no cleaning or filtration system for over a week in the height of the summer. Their recommendation to AHS was that the filter was fine and we had too much pressure on the turbo valve so that AHS should not pay for a new filter.

After twenty years of being a long-suffering customer, I received a form letter which notified me that American Home Shield was cancelling my warranty contract due to "claims history". This is pathetic as I have had very few claims over these years. My premiums have covered my claims, as my only big claim was for my air conditioning which was a total fiasco, and I ended up having to pay several thousand dollars given there was a cap on this repair (the whole unit needed to be replaced). This was a few years ago.

The extent to which this company will give you the runaround is beyond belief. I have been dealing with a broken ice maker for literally over a year. The contractor they have sent out six times cannot fix the unit and has reported this to AHS. AHS says that their notes show that the contractor has reported no failure. I have the contractor on record (voicemail and written) that they believe the unit is unrepairable and needs to be replaced. We did get an agent to admit (one time out of dozens of calls) that she found in the notes where it does say that it's unrepairable. Since that call, no one else can seem to find this in the notes.

Okay, so four days to look at an AC unit, five days to get the wrong compressor, then they have the nerve to rip me off $400 on top of the $600 a year I pay. That is insulting enough. But every customer service person they employed is DMV rude! No concern, no attempt to solve the problem. Even when I cancelled, the idiot I talked to couldn't understand why. I know all these companies are bad, but seriously, they are the absolute worst of the worst. The only thing worse than their service is the customer service people. I'm glad to be done with them.

I have a plumbing claim on a rental house (clogged drain). AHS came out and denied the claim due to roots. They offered to give me a camera estimate for $250 and then clean out the roots, which would probably be over $1200. I hired another plumber. He did a camera test and said there was no root damage, but pipe damage. He repaired the pipes for $500 and it works fine. This should have been covered. I would like my $500 refunded by AHS.

They explain their ACH billing practices very poorly. This is the second year that I have to call them over how they fail to tell people their policy. I work at the institution where my account is being debited by them, so I am able to check my account daily. To my surprise, again this year, they are going to debit my account three times in seven weeks because I called in to request my billing date to be changed. If this was explained to me, in the time being, I would have budgeted for these payments. Their policy is that you must be billed twice before you can change your payment date. If not, you will be double-billed like how I am being done. Next year, to help everyone involved, I will let my coverage lapse and then renew after 60 days on the date that I need or go to another company.

Our AC went out a week ago and based on what I am reading here and what we are dealing with from their customer service department, we will have to fight to get this fixed. Bottom line, this company has a contractual agreement for everyone that pays them a premium. If it's a covered item per the contract, no one should have to deal with this ** they put customers through. I am not sure how they stay in business to be honest. Oh wait, I know from those that pay a premium and never have to use their service, as they have no idea what they are on for until they have to call to get something fixed. I believe a class action lawsuit is on order for these people!

It is evident this company does not care about its subscribers. They do not follow up on a service request or complaint about the company they send to your house. My A/C went out 3 months ago, and as of last night, froze up again. I called AHS and they told me to call the A/C company since they gave me a 90-day warranty. They never offered to help even though I am paying them for the service. The company they sent is awful. Took them 3 times before they could fix it and their customer reps are not very helpful. I will not renew with AHS. I am so dissatisfied with their customer service that I paid for extended warranties for my washer and dryer.

I have paid premiums for 5 years to AHS without ever using the service, but as a single mom, it was peace of mind. This year, I had two incidents which have turned out to be major nightmares due to AHS. The first, a leaking pipe in my attic which caused major water damage. Getting them to identify an emergency is next to having a leaking pipe in my attic. After, 5 repairmen from two different companies came only to fix the problems and days later it would start leaking again. This has cost thousands of dollars for water damage that could have been avoided by the proper repair on the first call.

I have been a loyal customer since 2000. There are years I had no claims, then years I had several claims. I typically call them for pool or AC repair. I just received a letter that they reviewed my account and found that I had too many claims. I have paid over $7,200 over the years and they sure have recouped their money. Apparently, they only like customers and retain customers who do not file claims. This is unfair insurance practice!

I had a minor leak under my kitchen sink after just moving in to my new place. I just bought the home and it came with the warranty so I figured what the heck and called. The guy came out, fiddled with stuff, and said he had to replace the faucet. When he left, it now had two leaks and they were 10 times worse. I told him he needed to fix them right away because my bowls under the sink were filling up every hour and I couldn't use my sink. He said he could be there sometime next week!

On June 20, 2012, I had called AHS to repair my air conditioner. The company they called was incompetent and all they wanted to do was to sell me a new unit for $4,500. The service tech took one look at my outside unit and said, "Yes, it's broken and needs to be replaced." After I said, "I will think about it," he said that he could order parts. I called my normal rep out. It was fixed the next day and has been fine ever since. When I asked for a refund approx. June 30, they said they would process and send it to me. Now, it's Sept. 5 and still no refund. They have lousy service when you call for anything. Be sure you can hold on for 20 minutes or more. People on the phone as service reps lie.

We started out with AHS three years ago and had to finally file a first time claim last year. Our air conditioner capacitor went out early on a hot Texas day. After speaking with a representative, the companies that they use on their list were not able to come out for three days. After myself doing all of the legwork, another company not on their list came out and we paid them upfront. We did get reimbursed through AHS within a month. While making a day of this though, I learned that several companies would not even contract business with them. They have poor customer service with the management, amongst other negative areas.

My refrigerator stopped working 4 1/2 weeks ago. I called and waited for 24 hours for someone to come. The person came. He did something. I don't know what. He said to call them if it did not work. Well, it stopped one hour after he left. I called the company and there was no answer on their phones. I called American Home Shield and told them. They also tried the company: no reply. So, they sent another company. This man has been to our home every other day putting a band aid on the refrigerator.

AHS sent three different contractors after my calls that the A/C unit would not shut off nor cool. The first two said they did repairs and the unit was now cooling. The third guy now says the unit needs new coil on my paperwork and AHS could call me. AHS called and said they would not cover due to the third guy saying the unit was not maintained. He did not even open my unit to look inside. I asked why 3 guys each took my $60 and why AHS takes my $600 per year. AHS has gotten worse each year. Last year, a garbage disposal was installed and I had to call because it was leaking. The 2nd guy told me I was lucky the unit had not even been attached and could have come off.

I have diligently made my payment to American Home Shield for the past two years. Suddenly, my garage door broke. I was not worried because I had American Home Shield. I was wrong. They sent a technician to my house two days later. To my surprise, the garage door was not covered under the various sub parts of the contract, plus I still had to pay the service fee to have the tech come and look even though it is not covered. Why couldn't they tell me that over the phone when I made the request? With utter amazement, I called the customer service line and they sounded excited to deny my claim. I asked to cancel the policy as a result of poor service and lack of coverage. This process was a runaround. I eventually got to the cancellation dept. just to get more of a runaround plus now they want a $30 admin fee to cancel the policy. I'm completely unsatisfied with this company and their lack of service. Aside from this post, I will be making a complaint to the BBB as well. Do not sign up for American Home Shield.

HVAC Coverage No AC - I had an emergency service repair because we have a 5 month old baby and live in Mobile, AL and Hurricane Isaac was close to landfall when our systems Freon lines froze and stopped blowing cold air. No AC on the gulf coast is brutal, and to put a 5 month old into the situation, it made it all the worse. I can’t open the windows because mosquitoes will come in and possibly spread West Nile virus as has been reported recently to keep infants and elderly indoors.

I have been a loyal customer to American Home Shield for years. I highly recommended them to everyone and I have other family members who are now using them. When I got my renewal policy, the price had gone up a bit but I was still okay, I understand. Then, today, I got a letter in the mail thanking for me for the opportunity to serve me all these years but after a review of claim history (they had to install a new AC unit this year - coincidence, I think not), they would be unable to renew this contract and previous renewal approvals were revoked.

The air-conditioning secondary drain pan under the coil is leaking. AHS sent a technician to evaluate and repair. Upon arriving, he felt the condensation line was clogged - he blew out the line and it didn't resolve the issue. He then tore apart the coil compartment housing and then changed his evaluation to be 31 years of FOD gathering in the pan. Repair would require the entire secondary drain pan to be removed, cleaned, repaired and/or replaced. The bottom line is the work would take 4 to 6 hours to complete. The technician stated this would not be considered routine maintenance. However, AHS claims it is routine maintenance and will not cover the repair work.

We bought a house that the seller offered an AHS warranty on. It's a useless scam. We had an electrical system failure that almost burned our house down and we reported it to AHS for repair. They "covered" the cost of the repair, but then there were these add on fees for "access," etc., that ran close to a thousand dollars. It's obvious that this company will take your money, but will nickel and dime you on a claim. Stay away and do not buy a home that has a warranty from these people.

I signed up for AHS a few years ago through a mortgage company. When I refinanced my home with a different mortgage company, I contacted AHS to notify them of this and set up monthly automatic payments through my credit card. As outlined in the contract, this was acceptable. My contract has renewed with them three times since the switch. My contract renewed on 8/1/2012. They received my monthly automated payment on 8/2/2012. I contacted them on 8/15/2012 to update my payment information and was informed that my contract had been canceled on 8/15/2012 by the old mortgage company. This was not one of the acceptable reasons outlined in the contract for which they could cancel my contract.

I wish I read this before soliciting membership. Home maintenance insurance, what a great idea, so we thought. After purchasing a contract, our area experienced a really bad storm, which was when the HVAC unit stopped working. Having asthma, I was grateful to have this service. So, we quickly called to place a service call. After the initial visit by the service technician, we were hopeful that the issue would be quickly resolved. Instead, we waited for well over two weeks, then we were informed by an AHS rep that in the opinion of the technician based on how "hot" the system felt (it was summer), he concluded that the system was not working prior to the contract becoming eligible.

Wouldn't divulge content in writing of a combo plan - I called AHS as I was considering a renewal of an existing plan. The agent (Whit) suggested going with a combo plan. I asked in for specifics. He said he couldn't give them to me in writing. I'm not sending in a payment not knowing what I'm paying for.

AC unit compressor broke and ACS will not repair it - Geobecke Air services told us that this is a routine covered item and he does not understand why AHS will not cover it. AHS told us that it is not covered. We have a geothermal unit. They refuse to cover fixing air despite an active paid contract with them.