American Home Shield Reviews

American Home Shield is a good company. My experience with them is perfect.

I would say experience was about a 5. I only gave them a 4 because they're the only vendor I know.

My next-door neighbor had a problem with their air conditioner and a repairman came, and I asked him if he could do work on my house and he said he was working for American Home Shield. So I got a plan from them. I don't know what they call it. It covers my appliances and I pay a separate monthly fee to cover air conditioner and heat. They have been helpful. It seemed like a good deal for me. They came out for three different appliances and I only had to pay one deductible and the repairs cost more than my year's premium. It's good peace of mind.

I have attempted to get a washer and a range repaired since Nov. 22, 2013 and as of Jan. 15, 2014 my range has not been repaired and I had to go and buy a washer. AMS collects millions in service fees, however will leave their customers at the mercy of incompetent services reps and sub-standard technicians. The customer is not their top priority and their supervisors don't take calls for project resolution. I was told by a Kentra (cancellation department) that I held no more value than anyone else, even though I'm a 14-year customer. On what planet does tenure not count and you don't want to retain a 14-yr relationship, huh? Then Ms. Kentra tells me to go and find my own company, when I pay AMS to give me quality technicians to resolve the issues. I work hard for my money and won't throw it away on a company that believes they are entitled. My sister is a housing counselor and has recommended AMS to 1st time home buyers as part of their pre- and post purchase education, that will stop immediately due to this experience. There is no way anyone should go through all of this to have a service request fulfilled. If anyone knows of a warranty company that has exhibit quality service and excellent reputation, we are quality customers, please refer.

American Home Shield is typically responsive. We get contractors that finish up the jobs in a very quick period of time. And the cost, while it has risen double, it's taken it 20 years to do so. So I don't think that's too bad.

Overall, I've been very pleased with American Home Shield. I've had a great response from them. But right now, I am very angry. It was the first time I had a bad experience with them. I called last Saturday because I had a plumbing problem. There was a foul odor coming from the bathroom and I called AHS for help but I didn't talk to anyone. I talked to a machine. I called last Saturday trying to tell the machine and it gave me the confirmation number of some SDL Plumbing. I did not hear from SDL until Monday evening almost when they called, so I said to just cancel it. That was a whole three days gone. They need to figure out some kind of way to notify.

I tell my neighbors about my excellent experience with American Home Shield. I have a plan with them on all my appliances. They were outstanding. I'm just very happy that I have AHS.

I heard about American Home Shield when I bought a home and part of the closing was that I got an American Home Shield policy paid for by the seller. I got the full coverage of what you could get for a condo. They've been great and helpful. I used it once last year but it was just for minor repair. I had a burner out on a cook top. They asked me if I had any other things and I said I was having trouble with the ice maker on my refrigerator. So they said they could be done at one call because the repairman care company they were using serviced both. So that was great and they were both very minor repairs. The repair people that I've encountered have been polite, clean, great. Overall it was an excellent and a positive experience.

American Home Shield was prompt with getting items that I called in fixed. They do protect what I value.

I heard about American Home Shield through a friend. The AHS team has been really knowledgeable and very professional. I'm very much pleased with their service and would recommend them to a friend.

AHS is wonderful. Their service is good and convenient. We call anytime 24 hours. I’ve had a great experience with them.

I've been very satisfied with American Home Shield. My experience with the team has been good so far. I have the plan that covers everything. I've used them about four or five times. The only thing I noticed they went up $10 but I just hope this is not a trend. It’ll just keep on going because I’m on a fixed income.

There were so many home warranty providers out there and I've been with American Home Shield for a while. They have been courteous and knowledgeable. The experience was fine but their washing machine guy caused all my problems so I was very unhappy with that. I had the washing machine repaired and I don't believe that he fixed it correctly. So then the washing machine overflowed and I didn't use it for a while until I noticed water was dripping and it went into the furnace, so I had to have all that stuff repaired. Then they denied it because he had said that I overloaded it. I have been washing clothes since I was 10 years old and I'm 68 right now. I know to load a washing machine so I wasn't real happy about that and I was getting ready to leave because that cost me $600. But I haven't left yet.

The American Home Shield team has been courteous, knowledgeable and professional.

I had American Home Shield a few years ago and then I switched to somebody else and then I went back to them. Everything has been fine. There was a little confusion between the vendor and the company but maybe it was on my part of who was in charge and who should have been reporting back to me about when they would be coming over. But I found their service to be extremely valuable. They're excellent.

I would recommend American Home Shield. They've provided a very good service.

One of our friends had American Home Shield. I purchased the basic plan - 48 or something a month. Their people have been great and courteous. They responded immediately and the contractors came in on time. I had a problem with the dishwasher, and they came. The guy found some other problem and I was surprised at how quickly they were able to deliver the parts the very same day and get it fixed so I didn't have to take another day off. Overall, I think it's worth my money because it saves me the headache of having to go find plumbers and different people. Since they do it all, it makes it a lot easier for us.

We've had American Home Shield for five years and it’s been great. The plan we have covered everything. We've got two refrigerators, stove, washing machine, dryer, air conditioning and heater. They've always been very courteous and answered anything we needed to know. Every time we've had to have something done, it’s been done in a timely manner and taken care of to our satisfaction.

Had my toilet break and would not flush. A piece small as a thumb tack broke off when opening lid and fell into toilet where there was human waste in toilet and when I flushed a bucket of water in toilet to manually flush toilet until repair man came it flushed down toilet. Because piece size of thumb tack was flushed they denied claim. They danced around saying "I am not saying you should of stuck your hand in waste but because you didn't retrieve part your claim is denied." When I call to cancel plan since I had to pay $300 for new toilet since I would not pay sleazy repairman what he was trying to swindle out of me the customer service put me on hold for 25 minutes when I asked to cancel. When finally came on and I expressed my frustration only after she asked I was put on hold every time I said something she didn't like. When I asked her to not put me on hold again and to just cancel my account she told me that she has to take a hold of our conversation so she was just giving me time to calm down and think. What kind of customer service is that!

The overall experience with American Home Shield was great.

I'm very satisfied with American Home Shield.

My plan with American Home Shield is the one that covers all the appliances and the furnace. They've been very good and responsive. They're trying to repair a dishwasher I have now and if we can't, I can get a reduced price one from them. It's a positive experience. I was skeptical at first but they've responded every time I've had a problem and have corrected 3 or 4 things in my house.

The experience with American Home Shield was very positive and the process was done quickly. It worked out very well.

Submitted original request about under sink "water heater" leaking via voice recognition on the phone. Was called by service company who told me that they were told it was the water heater and cannot attend to the matter since it was not what they were told. Scheduler was extremely curt and refused to answer question about the $75 call charge. I then went online to cancel the original service request and properly inserted the correct request in regard to the "instant hot water dispenser".

The experience with American Home Shield is good. I need to call them back for my service. It wasn't repaired properly but overall, I'm satisfied.

AHS has done everything they said they would do so I'm very happy with it. The contract has been lived up to.

My home now is 19 years old and things are breaking and decided to get American Home Shield. I purchased the $70 to $80 a month plan. It’s not inexpensive, I have 2 heating units. I called them on the phone. I tell them what's wrong and they send somebody to come in and do my repairs. I've been very happy with the people who have done my repairs. They use a company that I don't like to use and when I call them I make sure that I tell them that that's the company I don't want to use. Especially because they service heating, air conditioning. They also do some plumbing and stuff. When you get to the point where your home needs warranty service, it's a great program.

So far, I've been very happy with American Home Shield. Every time I've needed them, they've been good. They're great. Sometimes they should pick a better vendor.

We have had American Home Shield from my very first house I bought in South Carolina. It came with the house, and at that time we'd never even heard of it. That was 1994. We got their basic coverage and then we also have the washer/dryer and the fridge. Every time a repairman comes out, he's really good and courteous and normally it's fixed during that visit unless there's some oddball part he has to order and then it's still going 3 or 4 days. They're actually very, very good with one exception. We've had our washer repaired 5 or 4 times and at one time they said "You guys just need to replace it." We said okay. They said "We'll prorate it for $400" but from my understanding of American Home Shield, if the appliance can't be repaired, it had to be replaced and the entire cost of replacement was covered. It was kind of strange they only offered a $400 prorate.

We are with AHS long time ago, so not ready to change. We keep renewing our warranty and we cannot get rid of it. The only thing we don't like about is their co-payment is a little bit high premium because the Republic insurance, the co-payment is $60. AHS is like $75. This is the only concern me and all the people that are subscribing to Home Shield have. When it comes to service, they are good and they respond. We don't have any problem at all with them.

American Home Shield is top notch. I have no problems with them. I would recommend AHS to others.

I got AHS through my mortgage with a particular institution. I have their service on my rental properties in southern California. Getting them was a matter of convenience for me as I live in northern California and at that time, I didn’t know of any other home warranty companies. As far as AHS’ response and professionalism go, they’re excellent. In the past, I have had maybe two or three unpleasant experiences where the contractor has come, and later on I found out that apparently this particular item was not covered, and yet I had to pay the service fee, and I was not able to get a refund from them. To be honest on a couple of occasions, I’ve thought about maybe going with somebody else, but I’ve been with them for a few years now.

My son talked to me about American Home Shield. I needed their service, I got it. I preferred them because they helped me with the repair job. I will recommend them.

I was comparing the home warranty companies via their internet advertisements, and American Home Shield looked good. I chose them because of their payment plan per month and they seemed easy to work with. I've had AHS service since September of this year and our experience with them has been very good. I've had to use them on a situation with my central heating and they were very prompt at coming out and sending a service person. The only thing and it's not really their fault, it's spelled out on their contract, I had to wait for about two weeks without heat while they decided but I was able to discuss things with them which was wonderful.

I got the warranty that covers the whole house from American Home Shield. So far my experience with them has been great. We did take advantage of their refer-a-friend program. Their service was quick, courteous and prompt. It’s a great peace of mind to have them covering my house.

I've had American Home Shield since last August and it was because of a friend in Oklahoma that had it. They had a problem and it was taken cared of very well and she said they were very pleased with it. So far my experience is not good. We have a tank-less hot water heater, and it went out Thanksgiving Day and they still haven't fixed it and got it resolved. They sent a plumber, and then an electrician and sent the plumber back. I kept telling them it wasn't an electrical problem. It was a plumbing problem, something going on in the unit itself. So nobody has been able to fix it. I'm unhappy with the fact that they warrant something that they haven't got anybody to work on and that it has taken from Thanksgiving. I mailed them, and they didn't quit drafting my payments. They are extremely slow and unconcerned. My main complaint on them is they're saying they don't have anybody in our service area that knows how to do this. So, it seems to me that if you don't have anybody that's bonded and licensed and insured to work on it that you shouldn't sell policies that cover it in that area.

We found American Home Shield on the internet a couple of years ago and got the highest plan which covers everything. The AHS team was pretty quick about things. Our experience with them has been fine. However, their vendors could use some work. I'm having an issue with the plumber they gave me yesterday. They were supposed to come to unclog my sink and it's still clogged. They were supposed to be back and I haven't heard anything from them. I don't think it's AHS’ fault. They should do more research on their workers or whoever they get though. Other than that, I've had no problems. They're real prompt on getting things done.

When we bought our home, the AHS service came with it. We've had them for five years total and our experience with them has been great. When we submit claims, they've been pretty good. I think AHS is a great resource.

American Home Shield has given us a peace of mind. The AHS team have been courteous and pretty knowledgeable.

We bought our house about six years ago and American Home Shield was recommended and we've had it the whole time we'e been here. It has been super. We haven't had any problems at all when placing claims. It's just what they advertise.

Everything has always been prompt with American Home Shield. We've had the service for several years. The workers are very courteous, they pick up after themselves and I never had a problem with them. I have recommended AHS to people. We're very pleased with their service.

My experience with American Home Shield has been very good overall.

We've been here for seven years. We've been very pleased with our experience with American Home Shield's team. They have called the same people, the same company, for everything we ever have done and what we pay the monthly fee for. I wasn't happy when the monthly fee went from $60 to $75, so to get somebody to come out here to do anything it's a $75 fee. That is a little steep.

I would recommend American Home Shield. They're very courteous and nice.

Previously they have been wonderful but this last experience was horrible. They should train their agents better...

I've been with American Home Shield for a long time. I'm glad I have it. It's always been real good. We are up and retired now and when something happens, we get serviced. 95% of the companies that we dealt with are good. They were maybe a few companies that they recommended that were not really good and I called them and they rescheduled. They were always concerned about my needs and everything. They're excellent!

We have the American Home Shield regular plan on appliance, light fixtures, plumbing, washer and dryer and refrigerator. There is no problem once you get a hold of them on 1 800 number. One time we had trouble calling them because it was late at night. I was at the hospital and something happened at the house but after that we've had no problems with them. It's a good plan. So far we don't use them that much but when we have used it, it has worked.

I have not received an e-mail or telephone call from AHS. But after talking to a couple of friends, I think maybe it was a misunderstanding on my part. AHS is not going to replace my Water Heater if they can prolong it's life by increasing the temperature setting. They probably won't repair or replace it unless it is leaking or totally broken down. That is OK with me so long as I get good service when needed.

I heard about American Home Shield from a friend many years ago. They have been wonderful as far as I am concerned over the years. I had them for many years, and I am very pleased with how they treated my contracts with them - I have 2. I haven’t had any difficulty.

I don't remember how long we have had American Home Shield. We had it with this house which is 14 years ago and then we had it in our other house in Victoria, Texas and we've lived there for 27 years. They are very good and very reliable.

I learned about American Home Shield from the bank. I didn't know about anything else so I went with them and bought the plan that covers almost everything except for a pool. We don't have a pool or a whirlpool or things like that. Their people have been wonderful and have done a great job. It's been a quick service. Every time, if needed, their assistance has been there. They have answered my questions.

American Home Shield sent me an email advertisement. After I got the advertisement, I spoke with one of my family members about it and they have a policy with them and have had one 3 years with them so that was how I started with them. I've had both good experiences and not so good experiences with them. When I first had a situation with them, they were very responsive and if something needed to be fixed, they would come out and take care of it.

I got American Home Shield and I pay like $60 a month. One time I had to use them, they keep being there. They do what they are supposed to do when they were supposed to do it, and everything worked. They were great.

We've used American Home Shield for 10 years or more and we have had good experiences with them.

My neighbor uses American Home Shield and he says, "I had a good experience with them." I purchased their plan too. The Home Shield customer service people have been really good. They repaired everything on all my service calls. They have come out on me. The American Home Shield side has been great except some of their trades haven't been as good as I would hope.

I've known American Home Shield for more than 20 years. I actually didn't purchase the original plan, someone who I bought the house from bought it and then I renewed it. I had one episode that was not satisfactory at all. But overall, my experience with them has been generally good.

We have American Home Shield as other family members have them. The providers that they engaged were good and completed their tasks quickly. It's been a great experience with them.

I heard about American Home Shield on TV. It was a good idea because I have a rental property. I bought it over a year ago and haven't really had to use it except I had a scheduled maintenance that I initiated also, that hasn't come too well. I'm still waiting. They have postponed my service call now for the third time and now they got it scheduled for this coming Wednesday. With all the cold weather and everything, I can understand that and it's not a big deal. It's just an inconvenience for a businessman and to work my time around. And I'm on hold for 20 minutes before someone even answers the phone. That's not good service.

I heard about American Home Shield from a friend. They were awesome and I was able to take advantage of my additional benefits. We are just thankful we had them. They've literally saved us well over $10,000.

I have American Home Shield and their plan that is supposed to take care of my appliances, my water, and electrical. They sent out some pretty nice people, and have good experiences. I have referred other people to them.

Overall, it has been good.

I've been very pleased with American Home Shield. I used it and it's affordable. I'm very pleased with it.

There had been a couple of times where we would have liked a new air conditioner sooner, but AHS has been wonderful. We did already recommend them to several people, one of them being our daughter, and they came dealt with an emergency yesterday so I am very happy with them.

I’m a realtor and have several rental properties. I knew about American Home Shield with reference to extended warranty on purchases of properties that you needed in your coverage. I've been a customer for at least 10, 12 years and never had a problem. Whenever I called they were on time and they get someone out to the residence or to the rental property fairly quickly. On one occasion the owner even came out and made sure it was taken care of real quickly. They are very professional. I’m very satisfied. Every home I sell, I do encourage my clients to purchase American Home Shield warranty.

I have American Home Shield's plan which covers the inside and outside of the house. Everyone was professional which was a highlight to me. They came, enlighten the problem and they did what they had to do to repair it. They are a lifesaver. I can't imagine not having the service.

My husband passed away a couple of years ago and the woman I work with, her mother whose husband (who passed away long ago) had signed up to American Home Shield, and she was talking to me about it and I decided to try it. I have been with them since June or July and had trouble with my refrigerator and they repaired it. The claims representative was courteous and helpful. The response time was manageable. There is nothing lacking. They're really good! They did everything they promised in the warranty.

My experience with American Home Shield was great. I would recommend them.

They were professional, on time and did a good job. Everything is great.

AHS is quick, fast and reliable. Highly recommended!

I was browsing through the internet and found American Home Shield. They were the most reasonable that's why I chose them. I've had two or three people come because of the central air, the washing machine and the sump pump. Past experiences with them were all good. Best deal I've ever had.

When we bought our own house, the seller bought American Home Shield with the house. We are pretty happy with them. They are reliable.

I was referred to American Home Shield from somebody at work. I've been with them for at least 4 years. We had a little blip last year where they collect the service fee. I had already prepaid it over the phone with American Home Shield, and then the vendor demanded collection from the person who was opening the door for them. So there was a double payment and it took me forever to get that resolved. They finally realized after I just had a fit and they finally gave me a refund just recently. So every time I tell them, “Please, do not collect from my tenant.” They won’t even do service and I keep paying it over the phone. So that was the problem. But other than that, it’s been pretty good. It’s a good system and they’re able to be reached and they respond in a decent amount of time.

Best service, good customer service and a very quick response. I'm a realtor so I am referring many of my buyers and sellers to American Home Shield, and they are buying from them.

On Friday our plumbing went out and he backed out. We waited until Monday to see a plumber. My husband's been paying for septic as an add-on charge. What the plumber told us we should do is to have the guy come and pump our septic if it needs to be pumped and install a vent line - an access line of some sort. Anyway we're having to pay out of pocket to have somebody come and do our pump or septic. We have a rider that's supposed to cover pumping our septic and that kind of stuff. Of course, they wouldn't pump our septic because it doesn't have that access pipe to it. You actually have to do the pipe properly.

I've got the top American Home Shield plan. They have been awesome compared to First Choice which I had before. It's been like night and day. The customer service has been great. My stove went off right the day of Thanksgiving and they had a repairman out here the next day because I had another meal to cook for the weekend. It's so great so far.

When I bought the house, my realtor told me of American Home Shield. I bought their combo plan - it's appliances, as well as pool equipment. The staff are very courteous and friendly. However, their response time is not as prompt as it probably needs to be.

I haven't had any problems with American Home Shield. They've been great.

I've been with American Home Shield since 12 years ago. I have always had their warranty plan that covers your appliances and also the plumbing. I haven't used any of their discount programs for their members, but they've offered it. I've been real pleased because without them I couldn't afford to replace these appliances that I would've had to replace out of my own pocket. Even though it's cost me some money out of my pocket to get it up to code, which is not their fault, they've been a great help to me. They took good care of any problems I've had.

American Home Shield has great service. They are easy to work with.

I'm in real estate so I've heard about American Home Shield for years. My experience with them has been fine. Sometimes some of their vendors aren't as cooperative, but overall it works. It's a good insurance policy.

I have no complaints with American Home Shield and I like having them as my home warranty.

I decided to get a home warranty provider because of the expense of having people come out and having to fix things for you, and the security of being able to call and have somebody come out. American Home sent us something in the mail and we decided to go with them. We've had them for 17 years and the experience has been great. The people who they send out know what they're doing and they come and fix it and it's been great. We haven't had any difficulties with them. I have always recommended them.

My husband selected American Home Shield. We've had to use them four times. They've been okay. One was great, the others were okay, and one was terrible. They do follow through but the vendors aren't the best for everything. The heating was good the second time, but the plumber for the water heater was not.

I went online and found American Home Shield. I liked what they offered. It seemed to be more reasonable as far as price goes, so I got their plan. I've been a member since September, and so far so good. I have one service call right now and it's been going well. He's very responsive, courteous, and knowledgeable.

The people that had the house we bought had purchased a seller's warranty from American Home Shield to cover all the appliances and stuff for a year. And we were able to get that when we bought the house. We went ahead and renewed it and have kept it ever since we've had the house. American Home Shield has been very good. We had one bad experience with one of their vendors. This past fall, when it started getting into the cooling season, the furnace was in bad shape so we had it replaced. The contractor was only here part of the time. He had another full time job, so he was in and out and had one of his service technicians (a troubleshooter) do the installations so he was never completely sure on how everything was supposed to go and the owner could only come in at certain times. It just dragged out but eventually they got it done. I was unhappy with how long it took. The owner didn't seem that concerned about getting the job done as he was more concerned about his other full-time job. Every other contractor has been excellent. I have renewed and will continue to renew the coverage. I'm very pleased with the service.

My daughter and another friend told me about American Home Shield. They sounded better so I also purchased it a couple of months ago. I only had one claim. They came over since I asked them to fix my air conditioner and just do a maintenance check. The guy that is doing it is in a hospital right now so he was not able to come. But they tried to do what they're supposed to and I don't have any complaints.

American Home Shield has done well by me when I've called them.

I've been a real estate agent and I've been in the industry. I knew about warranty companies. I did a little research and found out that American Home Shield was with a large company that had four or five other entities underneath one umbrella under ServiceMaster. I figured they must be pretty good so I got them. I've been a customer for six or seven years. I've never had a problem. I've had a number of things done and they pretty much do what they say they're going to do. They've been very good. We've had plenty of appointments with them. In fact, I have an appointment coming up. American Home Shield is reputable, good quality, and worth the money.

During the holidays some meat that was being heated in a container caught on fire in the built in microwave. The microwave shut down and soot and burned grease was deposited on the inside of the microwave. American Home Shield arranged for a Technician to service the microwave... An appointment was made and the technician concluded the microwave needed to be replaced. AHS then made arrangements for Sears to come out, without contacting me. Finally arrangements was made for Sears to come on the 8th of January, no show. A call was made to Sears. I was informed that the appointment was for Thursday, the 9th.

American Home Shield has online service, communication is very clear and they get the job quickly. They have automation and it's very unique.

It's been 3 years since I've been with American Home Shield. They are very good and always do hard work. No problems. I'm very happy.

I started using American Home Shield 7 years ago. Generally speaking, I've had very good experience with them. A couple of times, they claimed that they had been able to schedule a repair appointment within a couple of days. But the repair people did not show up and when I called directly the repair people, they claimed that they had no work order or didn't know anything about the job. It would appear that on occasions there's a breakdown in the system. The staff that I've dealt with has been very helpful. When I'd call back I'd say, "Hey what's going on?" I was able to get a hold of somebody. I've been very satisfied with what American Home Shield has done. I have recommended them to friends and they've gone with American Home Shield. It's been fine.

Good and bad... I have had both experience with them.

We had a problem with our stove and American Home Shield found someone to come out of the way within a day or so and they serviced it. They were also very reliable with other things that I used them for.

We were having ice storms where I live and my heat went out. The guys that American Home Shield sent out said they have to order a part, in 3 or 4 weeks. I wasn't pleased because I haven't had heat in the house since then. They told me they would provide up to $125 and space heaters. For an extreme situation like that it would have been better that they find somebody else to take care of it for me. I have a daughter and I've been living with people here, as it is cold at home. I go home the other day and my water heater is leaking all over the place and I have a wet carpet, no heat, and no hot water. They said they would cover it but my out of pocket cost is $550 for the heater hose. All they can do is cash out or I can find somebody to do it and they will reimburse me. I feel in extreme situations such as mine, more could be done. Other than these, the experiences with AHS were cool. Now, I'm on a limbo. I have a house that I'm paying mortgage on that I can't even live in right now. I would still recommend them because anything else that I've done with them has been done in a timely manner and handled properly. They are good but could be better.

The American Home Shield system has been pretty easy to use and I've been satisfied with the service I received.

My sister has a contract with American Home Shield and told me about it. I got their plan and they have been timely, responsive, and very good.

I have used American Home Shield in the past. I have no issues out of them at all and I'm happy.

I came to know about American Home Shield through my colleague. I have already placed claims and it has been very good. They were responsive and did follow up... I enjoy working with them. I just wish their prices don't continue to go up.

It has been years ago since I've been with American Home Shield. When I first bought the house, the previous owners had it. The plan was for the appliances. The service is pretty good. When I put in whatever I needed online, I'm getting a phone call from whatever the company is the next day. Just one issue... why would they go up to see us every other year?

I had a positive experience with American Home Shield as a consumer, and I have recommended them.

Peace of mind. Their contractors work so that's a plus. Sometimes the contractors vary in their interest in complete customer service, and the company follows up. Right now I've got one that I'm waiting on. I ordered a part and it's been a week or so and I had a little trouble with them getting back with me. But when I contacted American Home Shield, the company called me so that was good.

I had American Home Shield in Arizona for quite a few years. I moved here to Texas so I continued. I've never had any trouble with their claims rep. They have been courteous and helpful. But with some of the contractors they have, not too good. Still I recommend them to everybody everywhere I go. I always say "if you guys have insurance, everything is fine." American Home Shield has always been good, nice and helpful whenever I needed them.

I'm glad I have American Home Shield. However, it's always tough to know whether something would be rejected. For the most part they do the right thing, sometimes you get a little glitch.

Most of the time, it's been a good experience. There have been a few times that I haven't been too satisfied with who American Home Shield sent out, but all I have to do is let them know and they're very good about sending someone else.

I had a little problem with a couple of people American Home Shield had chosen at least in a couple of times but after going through a second person that they had, it came up favorable. I'm satisfied with them.

I always have a home warranty from another company but my daughter is the one who recommended me to American Home Shield. I started with them last year. The staff has been very good and very professional when I had to deal with them.

I worked for Service Master when we lived in Memphis and American Home Shield were a subsidiary-- they were one of the companies in the Service Master brand. When we've had something break, AHS come out. They're very speedy, got it fixed and I save a whole lot of money. AHS is very convenient. They're very customer-friendly. We've had a couple of occasions where the vendor wasn't real sharp but they've been very quick to take care of any of those situations. We recommend AHS all the time.

About 12 years ago we bought a repo and the real estate agent was offering American Home Shield protection. Because when you buy a repo, you really don't know what's wrong with it. It made us feel more comfortable about buying the house. So then when we sold our house, we offered American Home Shield as an incentive for our buyer. Then when we moved into the house that we originally had American Home Shield on, we went ahead and bought it on our own. We have had them for two years this time and 12 years ago, we had it for the one year. We've had a couple of small or minor things go wrong and they were very easy to contact and took care of it right away. They are really, really great. Very reliable, convenient and easy.

I had good experience-- I've only used American Home Shield once. They were very good.

The house was built in '93. The appliances and the house itself have not been updated. So for my own protection, I needed to have some additional protection for the first few years I’m here. American Home Shield’s name was given to me by the people here at High Park who administer the retirement community. I’ve been a member since August and it’s been wonderful. My heat pump actually froze most recently. They have to come out the first time and they showed me how to turn on the emergency heat, thank God because it always happens when it's cold outside.

American Home Shield did a great job in taking care of my issues. I'd recommend them.

We first heard about AHS through our realtor in Waunakee when we put our house on the market. We purchased the combination plan. They have been fabulous. I tell everybody about them. Anybody would be crazy not to have it.

go out and they were done here on the spot. I could've got me one but their cost is cheaper than the one I end up getting, but I didn't want to layoff it so they sent me a check just like they said they would for the amount they said they would. They were very professional and they did what they said they'd do when I purchased the policy. I've referred them to a couple of people but at this point, they haven't purchased anything.

My sister told me about American Home Shield, and have been with them for more than 10 years. I have no complaints at all. And with the maintenance and stuff, you don't have to necessarily know who is the best person to call to fix whatever problems that you can have. American Home Shield already know who. They are great!

American Home Shield has been prompt, responsive and professional in dealing with me.

The house we purchased had an American Home Shield contract. I'm pleased so far with my experiences with them. The people they sent out are timely and I have nothing that they have not repaired so far.

American Home Shield is sometimes good, sometimes bad.

My experience has been good. I've had American Home Shield for almost 20 years. I've had no problems at all except they are just sometimes difficult to get a hold of over the phone but when we needed them to get something fixed or replaced they're right there and the people they've sent out have been really good. The Service Master group has been just fine. I have recommended them to a lot of people.

For AHS to get someone to contact me when I need a repair done, it's more speedy to go through them for this than try to get a repairman on my own. And the ones that they sent are always qualified and knowledgeable.

American Home Shield is great. I love them. I have them one year short of how many years they have been in business. I have everything covered on my properties including appliances, the refrigerator and the dishwasher. And a swimming and all the pool equipment that goes with it. I like them a lot. I have recommended them to everybody. I have bought maintenance agreement on all three of my properties so that twice a year they come and check out everything for me. The contractors that they book the business through had been extremely nice, very efficient, very courteous and have answered every and all questions that I have.

I'd recommend them American Home Shield. I'm very happy.

A fellow pastor told me that he had Home Shield. That’s how I got acquainted with them. I've been a customer for a couple of years. My account got cancelled there one time, but it was mainly out of a misunderstanding. Then I was able to renew it and it’s been back up. I've used it about twice and the experiences have been good. They've always been courteous and knowledgeable and able to answer my questions. They've always done what they said they would do for me. And so, I’m perfectly content with that. I recommend them all the time.

Right now I'm angry with American Home Shield. I've had to call them and still haven't heard anything back but they're still taking payments every month. I had a problem with my heat so they sent somebody out back in November. The person who came out told me it was my compressor and he was going to report it back to American Home Shield. The following week they sent somebody else, this time a company from within my hometown and he said the same thing. I haven't heard anything back since that visit and I was worried in December. So I called them and she said he never reported anything back and she will contact him and I have yet to hear anything else back. My heat still hasn't been fixed and I've been running the emergency heat which is just enough to get by where you don't freeze. At this point, I don't even know who to talk to about it. I've called I'm not getting any feedback about anything.

The reviews about American Home Shield made me choose them. So far they have been 100% great. The experience is excellent.

I've been using American Home Shield for a long time. I have two homes and a plan for both. It's the all inclusive one that covers everything. Everything's been great. When we call the issue gets resolved quickly and no problems at all. It's a quick, professional and excellent service.

American Home Shield is costly but ideally, it's very helpful when you have a situation and you can go get it resolved quickly without a lot of effort. It's very convenient and efficient.

I saw American Home Shield online and I got the plus plan that covers everything. The only thing I was upset over at the moment is the Sears people that they sent out to repair my washer. They damaged the floor in the laundry room and I'm having to argue with them to get it repaired and it's been two months. The Sears guy told me that I ripped the floor and I told them that there is no possible way that I can rip that. I would have to pull the washer all the way out of the laundry room and shut it back and I'm not strong enough to do that. American Home Shield is awesome. If something breaks and my husband is not here, I just call and they fix it and I'm good.

My nephew told me about American Home Shield because he had it and told me what a good program it was. He had never used it but he had it for a couple of years. So I went out and got it. And when I did use it, it worked real well for me. The representatives were very, very polite, very efficient and have the information right there.

My American Home Shield experience has been positive. I like how we get the contractor here quickly. I would recommend them.

Met and exceeded my expectations!!! American Home Shield has been excellent and wonderful. I had a very good, relatively new oven and cooktop and the part was no longer available for some of those tiny items and they replaced it even though it was in excellent shape and almost brand new. I was happy with that. I would have preferred to have it repaired but since they couldn't repair it they replaced it :) It was very easy.

My experience with American Home Shield is overall good.

The service has been excellent. I've had a microwave repaired and a dishwasher fixed. I've had the fan motor in my heater and air conditioner repaired, or replaced recently. They were pretty prompt. I'd called in another service request and got some other company. I wish I wrote down the number because the lady says, "Don't you know you have a 60-day warranty that they had to come back out if anything was wrong with it?" So what happened was there was another noise in the fan area and the guy came out and it was just a simple wire. But other than that, the experience I've had with them has been okay. It's been excellent dealing with them.

When I purchased the American Home Shield plan, I purchased the entire baggage. It has been good for me. As soon as I notify them of an issue, I don't have to wait more than 24 to 48 hours before it's resolved. They are outstanding.

Excellent. Everybody should really get it especially if you’re like I am. I’m a senior citizen and it has really saved my life as far as financially. If you call or do it online, they send somebody out and it’s always immediately and always these people are so happy to have the job... to have been selected. This last one that I had, which was right at Christmas time, my heating went out (for Bakersfield it was a really cold snap). They came out and the first time they came they thought they fixed it but they did not. It only worked for a couple of days. And so they themselves, because they belonged to American Home Shield, came out the second time and did it and they didn’t charge me at all. They have been wonderful!!!

The gentleman sent by American Home Shield was very efficient and very courteous, knowledgeable and took care of the needs.

Long story short: We moved into our 4500sq antique home April 2013. I called AHS for handful of plumbing issues, all of which could have been fixed in 2 visits tops. Jan 2014 and I'm still dealing with the fallout these issues. What it boils down to is that AHS does not have its end client in mind, and their structure incentivizes their technicians to prolong the work and create more issues in your home so that they can come back and charge more. AHS loses out on this structure as well, so it makes no sense to me.

I have a cousin that lives in Myrtle Beach and when my husband passed away nine years ago and he came to visit me he said I needed something to help me with my home if things broke. And he recommended I get American Home Shield so I did. The plan covers everything in my house. They do fix things. I just went through a big ordeal and it took too long. But maybe that wasn't their fault but the contractor's fault. I'm glad I had them because my furnace went out. They need to check out the people they got contracted to come. Because anyone that's in heating and air and comes and looks at it for three times in nine days and can't fix a furnace needs another job. I told them but had to pay extra fee because I wouldn't let those people come back to my house because they sent someone out of Lexington. And the man walked right up to it, pulled the motor out, and told me what was wrong but had to order the part. That took a lot of time.

I have no problem with American Home Shield. They were very prompt and they serviced us extremely well.

As a retired electrician, I thought it was a good idea to get a home warranty. We have a big house. When I heard about these home shield programs, I started with another one first but when I read some complaints from some of the other customers, I started to cancel it and looked around and found American Home Shield. I tried it. So far, they respond pretty good. I only had a problem with one contractor which I complained about. Every time I have a plumbing problem, they send him back and I tell them, I don't want this guy here anymore, to send me somebody else and they do. They send me somebody else. With everybody that has come, the work has been done. I can't complain. It's been good.

American Home Shield is always very helpful, I would recommend.

The people that American Home Shield sent have been responsible, knowledgeable, and timely.

I've been with American Home Shield for several years and purchased the plan that covers most of the appliances. The first thing we had was a compressor for our refrigerator. That was good. I just had a water heater installed by them. They seemed to know exactly what was needed. I was a little disappointed, the expense was a lot higher than I expected but they said there's a new rule about water heater appliances so that is what we did. Overall it was good. I would probably stay with them or recommend them. I honestly don’t know of another company that does that.

My experience has been very good. The first time we submitted a claim, we did not get our refrigerator replaced because it was two days before Thanksgiving when our refrigerator died. It took a couple of days to get the people out there to look at it. And then they would have to check it out. I said, "Oh no, we have to have a refrigerator for Thanksgiving because we were having a house full of people." So we just went ahead and bought one. But they are great. I just love American Home Shield.

I have a home protection plan with American Home Shield. It takes care of everything, appliances, water heater. They have been good at coming out and taking care of whatever problems or needs that I have. It's a good plan.

I like their overall coverage better than others so I purchased a plan from AHS. They've been very easy to work with, very responsive. I did like one of the contractors that came out. They listened to me. And everybody else that they sent, I've been very happy with. AHS has been very good, very easy to work with.

I am satisfied with American Home Shield.

So far so good. I would recommend.

We highly recommend American Home Shield. We've had it about 10 years now. It proved to be a good choice. They are great. I call with a problem and they send somebody out. It's excellent. I had a problem about 5 years ago, someone came out for a dishwasher and took my money (at that time it was $60) and never called me back. He said he was going to order a part. I could never get a hold of him and I called AHS and told them what the problem was. They verified it and they sent somebody else out and he was fine. And that wasn't their fault. It was resolved very well. I'm getting more than I expected with them.

We were given a home warranty when we bought the house. The seller purchased American Home Shield in the beginning. I've been very pleased with the way they conduct business and make sure that their customers are satisfied. They have excellent service.