American Home Shield Reviews

For the past 9 years, I have had both of my primary home and rental property under AHS. I had the same coverage for all my appliances. I had called in a service request for my primary residence in September last year (2014). When call in Feb 2015 to have my washer serviced, I noticed that it was not covered. I called AHS and was informed that during my renewal one week after the service call in September, the washer was removed. I asked why did they not inform me that the washer was removed yet the dryer remained on my coverage. I have had my washer and dryer on my coverage for the past 6 years, each year they renewed with a change. I assumed that would be the case this year.

We're going to redo our policy with them. Everything's good. Submitting a claim is really easy. I either call or use online. I like that the company call us real quick and they get our appliances repaired. Contractors come in, find out what's wrong, and take care of the problem fast. Their work has the highest quality I have ever seen. They really know what they're doing. Most of the American Home Shield people that come in for our appliances are top quality people and qualified technicians, even if we're from a little town.

I have had a home warranty with AHS since August of 2007. I also have on many occasions purchased for my clients AHS warranties and recommended to other clients the same. Since that time, I have had multiple repairs on my main heat pump system to keep it running. I bought the warranty since at some time I knew it would fail just as I would buy a car warranty. Most of the time repair responses were within 48 hours and most were service personnel within an hour from my house.

We recently filed claims with my plumbing and with my dryer. I also called for the washer but I cancelled because we were able to fix the problem. Everything went great. They took ownership of the problem and fixed them. I always recommend American Home Shield.

I always have great experience with American Home Shield. Last year, I had a couple of problems like my furnace died during the winter and it was replaced by Home Shield. I also had some repairs on the fridge and problem in the oven. I usually call by phone and then make a request. They immediately send me an email with the company that will contact me or will do the repair. Mostly, we got contractors from Sears and they were very quick to find out the problem and immediately repair it. For the air conditioning, it was winter when we called and they also promptly came on a Sunday and replaced the furnace within the day.

I submitted two claims to American Home Shield. One was my water heater and that was great. They've replaced it, no problem. The other was my dishwasher. There was a disconnected wire underneath and they found it within 10, 15 minutes and fixed it. I’m very happy with it.

He replaced a garbage disposal, he was on time and did a great job and he knew what he was doing. He showed me and explained the part he had to replace. I recommended American Home Shield to a friend and they now have AHS for their home and rentals.

I had water backed up in my basement which led me to file a claim with American Home Shield. The claim went very quickly, I just went online and submitted it. I called a couple of times and spoke to a different person each time but each time I called, they handled it for me. The plumbers they sent out to fix it, they did a lot of work and they worked efficiently. They treated out what was wrong. I would definitely recommend American Home Shield.

After paying monthly fees for several months and a $60 service fee for each of several visits to repair my garbage disposal, I had to yell at American Home Shield (AHS) to replace it. AHS finally replaced it, but with a subpar disposal. They lied about the warranty period of that new disposal. So, I never got that new disposal repaired because I thought the warranty had expired (it actually had not expired). On top of that, one of the repair guys said they never fix disposals, they just replace them. So, why was I charged $60 for each of several visits for temporary repairs, when they should have replaced it in the first place?

American Home Shield - What a waste of money!! I called for a leaking dishwasher. They called someone to take a look at it. This is the second time we had this dishwasher fixed and AHS was also the one who send those people. This time they said it was a physical damage!!!! What! They are telling us that we did the damage ourselves!! It's a wear and tear people!!!! They know it cannot be fixed and I'm sure they don't want to get us a new one so they turned the blame on us saying it's physical damage!!!!

It was a pleasant experience. Had A/C worked on and previous contractor was not as thorough as the new one.

I had somebody from AHS come out regarding my washer because it was shaking. It was done expeditiously - I called them up and they got somebody out here the next day. When the guy left, the washer was still sort of shaking, but I readjusted the level and it seems to be better now. The repairman was very funny. He was very nice and he fixed what he could because there was nothing on it that shook off. It was ok.

I had a very good experience with them. They've had some good people come out to service my equipment.

The experience with American Home Shield was pretty satisfactory. There was a problem and it took us a month to do it because the replacements they were looking for were no longer in the market and they had to find something to replace what it was. Other than that, everything was fine.

When I called to set up my original policy I was told that I didn't need to add the washer and dryer because they were a combo unit. I chose the dryer. Of course my washing machine went out. I was then told by the company that it wasn't covered. So I payed $1300 for another washer dryer combo. I then asked if I could add the washing machine portion and was told yes. I called to add the washing machine and was then told that I couldn't add it because I missed my 60 day grace period. I have heard great things about this company but I just keep getting the run around and losing money. I am most upset because I specifically asked about the washer/dryer combo in the beginning and was assured that it would be covered. I can never ask a question and get the same answer from two different associates. That is disturbing.

The furnace wasn't working so I called American Home Shield and filed a claim. The representative I talked to was wonderful and the contractor they sent out was very professional and polite. He seemed to know what he was doing. He did everything right and was polite and courteous.

American home shield uses Southwest Appliance Repair in San Antonio, TX. After they sent this contractor to my mother's house, she was promptly robbed later that day. She lives in a remote area and the police have them at the top of their suspect list. Southwest Appliance Repair has extremely low consumer reviews (1 out of 5) yet American Home Shield still uses them as a contractor. What kind of criteria does American Home Shield use for its contractors that they would utilize a company like this? The answer is obvious, and it's the low cost bid wins.

I am very dissatisfied with American Home Shield. There was a major lack of communication, in which case a technician was dispatched out, He was at my home for less than a minute, to inform me this was not covered, immediately after requesting payment. I understand that it's not covered, and I'm sorry for the tech that had to waste his time and gas to get to my house, but paying someone 75.00 to look at something seconds later demand payment doesn't settle well with me, this is more than I make an hour. This isn't the first time this has happened, I feel as if I have been scammed.

I contacted AHS for the first time when the water dispenser on our refrigerator wasn't working properly. Sears came out as promised, but I was really frustrated to find out that the repairs weren't covered. The tech was very nice, but advised me that this warranty only covers repairs when the appliance doesn't work at all. I wasn't aware of this, and I wasted $125 for the service call. I'm really wondering if I should keep this service, as my monthly premium continues to increase yearly.

I love American Home Shield. I've had great results and never had a problem or issue since I've used them. I've had them for almost 18 years now. One time when my homeowners company changed, it showed the break in my service but it never intended for there to be a break. They reinstated me and got me back in so I'm still with them. And I'm still happy with them!

AHS is great. They took care of my AC issue in a very timely manner.

I haven't had any service lately from American Home Shield. My last service appointment was denied. The representative was knowledgeable but not helpful.

My Furnace went out on one of the coldest days of the year so far. I called AHS to get someone out and I got a phone call from a company that said they could not get to me until the next day. When the technician came out he surmised the problem to be a bad thermostat. He replaced it and it ran for about twenty minutes after he left. So, I called back and was told by AHS they would send someone back to check it out again. The same repairmen came back out. Again he checked said that it shut down on a code again. Again he got restarted and left before it had a chance to cycle through and I spent the weekend waiting for someone to come out.

The last claim I filed would've been for my garbage disposal that started leaking which I wasn't aware of. I saw some water gathering in my basement. I submitted the claim online which was very easy. My wife said the contractor was in and out of the house within 10 to 15 minutes. He walked her through some dos and don'ts. The garbage disposal has been perfect. Every interaction I've had so far has been very easy with no hassles, so it has always been a good situation to handle. I've had the service for years so anytime I've needed to use it, it has always been a very easy process and very helpful.

I filed a claim for a shower drain and it was taken care of. I did it online and they got back to me. A guy came and he was really nice and very explanatory. He made some recommendations about the clogged toilet and the shower. I did have trouble with them with my water heater. I was not happy with them about that. I think they should’ve stood behind the work but they declined and I was irritated with that. But the most recent experiences have been great.

In June 2014 I decided to try out a different home warranty company because my existing company was increasing my renewal premium by 30%. I went with AHS after reading the great reviews. I have a pool and spa and it was important to me to find a company where I could add coverage for those systems. At the time of my new policy, I had no issues with my pool equipment. However, toward the end of the summer I noticed water dripping from my heater and called for service. Mind you, there were NO PROBLEMS with my heater for the 18 months I owned the home prior to my call. I also had a pool inspection before I bought the home and the inspector checked all of the equipment for problems.

We had problems with our furnace and the contractor had issues getting it repaired. They persevered and brought the furnace back to life and it has been working perfectly. The technician was relentless in getting to the bottom of the problem. The only issue I had was the lack of response from the service provider. I had to call every time to get a status update.

I called in a service order as the home I just moved into had hot water in the toilets. The first plumber came, collected the $100 service call, and called AHS for approval to fix. AHS denied the claim and said if the toilets flush it's not covered. I called AHS again and asked for a second opinion as the toilet water should not be hot and it was incorrect installation. The 2nd plumber got it approved and fixed the problem. Now all the water in the house is reversed. When turning on cold water for all faucets it comes out hot and vice versa. I called AHS and after 38 minutes on the phone and speaking even with a supervisor, they denied the claim. The plumber said that AHS is a scam, they pay the contractors very little, and mostly deny requests. I'm now living with all the water in house reversed - but the toilets have water! The customer service @ American Home Shield is awful and frustrating.

The Customer service folks are very Helpful and Friendly. The Contractors that are sent are always on time, clean and dressed professionally.

AHS considers the dispute resolved. I do not agree. I would strongly suggest that anyone using their service to very closely read their contract. They stick to the literal terms written in the contract. While they usually provide a good service, and value, in this case they did not. I can raise my satisfaction rating to 3 stars at best.

My heat pump stopped working. I contacted AHS and AHS sent out a repair contractor (Harrell Home Services). The repair contractor made a superficial diagnosis that my disconnect box failed and tripped the breaker. The repair contractor stated that the cause of the disconnect box failure "appeared" to be a power surge, although he was not sure. I disagreed with the diagnosis and communicated this to the repair contractor and AHS. Even as uneducated as I am about heat pumps, I told them that the compressor failed, and this is what set the heat pump failure event in motion.

We're very happy with American Home Shield. Every time we needed something, they come. It's very convenient. The contractor they give us has been super, so we have no problems.

The response time and repairs have all been excellent.

I have a home built in 1997. The garage is detached from the home and both issues which we had were related to plumbing inside the garage. Both services were REJECTED by AHS and I had to pay a plumber to come out. Their reason? The garage is not part of the main foundation of the house. What? So! Lots of houses have that. If you ever had service performed by them in a detached garage area I'd love to know about it. They don't provide service but they sure do collect my monthly payment. Old Republic is so much better. I paid a bit less with AHS and got what I paid for - inferior product.

I used it once and it was a really good experience. The contractor showed up on time. He was good serviceman.

I love them. I have recommended more people to them than they can count. I have been using American Home Shield for about 25 years. Wherever I’ve gone, I’ve taken them with me and now I’ve got about three houses with them. I haven’t had a bad experience that’s why I stayed with them.They're great! In my most recent claim the plumber came late but he was superb, very polite, very clean and he was in and out very nicely. He did an absolutely wonderful job.

Submitted service request for garage door opener that had stopped functioning on a Friday. It is now Wednesday evening and I have received no calls from the contractor. According to American Home Shield customer service, they only have one contractor!!!! I can't believe how bad their service is.

My experience with American Home Shield so far has been fine. I didn't get any names but as I've been dealing with people they do great.

During second week of Dec 2014, we made two different calls for different items. Immediately within few days two representatives appeared on my door to fix those things. We paid $150.00 as per their requirement. Both of them went back by telling us that they needed to order parts and will be back soon. Since then we have been calling several time to know our order status. We've been told that they are going to send email to the vendor to know exactly what's going.. But unfortunately we haven't received any call neither from vendor nor from American Home Shield to let us know what's going. On 28 Jan, 2015 I called them again and wanted to talk to a supervisor. Still no one called. After waiting I called again today and came to know that 28th Jan they sent an email to their corporate department for the research. As a Customer I feel helpless and cheated as I am not sure where to go with my complain.

I called to get my microwave serviced. It took a month from the first call to complete this. The service person did not call and canceled first service time. Then after they serviced and told me it was to be replaced they replaced my Stainless Steel Microwave with a regular black microwave. When I called to tell them it is the wrong microwave they told me stainless steel is considered a color and they are not subject to replace on color. I have stainless steel kitchen in my house and now and off black microwave. With the time and money I spent I could have replaced it myself and came off better. This sucks.

AHS resolved the problem to my satisfaction.

The last claim was our washer. It just died and we called it in to American Home Shield. We got help through Sears and they came out within a few days. The guy was great and we didn't have any complaints. He fixed it right away and did a great job.

My problem started about a month and a half ago when I noticed that I could hear water running near my water heater. I didn't see any leaks but I contacted them, and the company that was supposed to contact me did not. Another one did so I called them out and they came out and said I needed a new water heater. I said great. Meanwhile, I had to turn the water off and then there was a big mix-up with who was supposed to go out because they had reassigned it. And I said, "Look I don't know how this works. Just figure it out."

The contractors that have come to my house to do something have been pretty good about. They've done a good job. Right now I’m waiting on an architect to come and check my heater again because it’s not working and it’s really cold inside the house.

I've had three or four experiences with American Home Shield. The last one was about three to six months ago. I had problems with several appliances. The service was fast and good.

I am currently trying to speak with a manager about my request. Apparently your call center people are trained to tell customer we are not able to speak to management. They have to "fill out a request paperwork and someone will call you in a few days". My garage is standing in water and has been since I first called AHS and you sent out swat on Jan. 21st.

There was leaking on the carport where the hot water tank was. I called American Home Shield and the guy came the very next morning. He said that we would need a new hot water tank and that he would be back the next morning with it. He came back and put it in.

Called AHS to have an airduct leak fixed under my mobile home. The repair person that came out in the beginning of October and would not go under house to see where it was leaking from since he did not like spiders, he said, he came in house and said leak from from vents where new floor had been replaced or from intake duct. He said he would check with AHS to see if covered and get back to me. I waited about 3 weeks and called AHS back and was told that leak on inside of house from new floor was not covered. I told them the leak was outside of house under the house and wanted it checked from there.

I filed a claim about my plumbing. The washer was backing up when it drained. I made a phone call and American Home Shield sent somebody out. The guy fixed the problem and it hasn't been a bother since.

My latest claim was for my heater. I got lots of old heaters, and the guy did the electrical. He fixed everything fine. I would recommend American Home Should. It's a great company. And the contractor they recommended was very professional.

I have placed a service request regarding a leaking pipe on the property. The local company called "rite a way" sent out a technician shortly after and I got a phone call from AHS the same morning said that my permission is needed for a $275 for "modification" which I gave right away. Then it became quiet for a few days. I had to call the local company again to follow up. I asked to speak with the technician who diagnosed the problem. Wanted to have some detailed information about what to expect since I was not living in the house myself. No matter how many time I called, the technician didn't contact me.

My husband and I have had a few issues with American Home Shield (AHS) including but not limited to AHS not considering an HVAC unit going out during the middle of 100 degree (+) weather in Texas - an emergency. The final matter that left us dismayed was when our range caught on fire after 9 PM on November 18, 2014. The San Antonio Fire Department (SAFD) was called and determined the cause to be an electrical surge in the unit. They removed the appliance from our home to our back porch for our safety. We were informed that we needed to have a certified electrician check our outlet since the appliance fire tripped our breaker.

American Home Shield services are easy to use and provide peace of mind to homeownership. A simple call to an AHS representative or an on-line request is all that was required to begin the process of having my Heat Pump replaced by a qualified, professional contractor.

I had problems with my AC. I submitted my claim and they're very prompt and very efficient. The only thing I don't like is when I have to pay for a crane in case they have to put an air conditioner on the roof. They can take an air conditioner apart and put it up piece by piece and put it together. It doesn't call for a crane that costs over $100, sometimes it’s close to $200 for it. I don't appreciate that.

The customer service is excellent. I have never had a bad vendor. They were timely and efficient. I have recommended this product to several of my friends. Most reasonable cost.

I have always been pleasantly surprised by the services provided through AHS. The contractors have been polite, efficient, and professional in both appearance and workmanship.

I received extremely poor customer service and a cost me $100. I was told by the technician this company virtually denies all garage door claims because they say the garage door is out of balance, and that's what causes the garage door opener to fail and because of this they won't cover the open. The technician said almost all of the calls he goes on our United claims for garage doors and openers. He told me to virtually all of the people he deals with are unhappy. To make things worse, the people I dealt with on the phone are completely incompetent and not willing to understand the situation.

I placed my order last August. It has been 6 months now. My counter top range still not fixed yet. I just talked to some representative named Betty or Beth, she kept telling me I need to modify the wire of my house before they can install the new range. She kept blaming me that I agreed the model of the range. As a matter of fact, I already modify my counter once to make the range fit. Now they ask me to pay someone to come to my house to rewire the electric part.

All of our experiences with American Home Shield have been pleasant. The latest one just reinforcing them. It was great from the start, with the customer service representative who answered my initial call, to the representative of the repair company who scheduled the appointment. I also appreciated the information on the company that was sent to me via email. The repairman was on time, pleasant, well groomed, and knowledgeable. He was very happy to explain the issue and what he did to repair it. All in all we have been very happy with American Home Shield and I would definitely recommend them to others.

I have had American Home Shield since purchasing my home in March of 2011. Since that time I have filed 5 separate claims on my policy and have only been satisfied on one occasion, the first one. The first time I used their service, my pool pump motor failed and when I called to file the claim they had a technician out the following morning to address the issue. The technician noted that a part of the motor had burned out and replaced the motor for my then service fee deductible of $60.00.

American Home Shield has been overall excellent on everything and they got it done. I recommend them to all my friends.

Had to have a sump pump replaced. Called automated number to setup appointment, tech responded in a timely manner but when he showed up he said it wasn't covered and still charged me $75 for doing nothing. When appointments are set-up, someone should be on the phone and ask questions about if it is going to be covered. I hate wasting money!

Ease of use. I make one call and that does it all, where everything is taken care of and a certified repair vendor is calling within a few hours for an appointment time.

My last service experience couldn't have been better. The vendor was punctual, very polite, and knowledgeable.

As a former customer of AHS in Arizona, I was thrilled that we had the option to use them again now in the Los Angeles area. Our first claim was a clogged drain. We had a wonderful experience top to bottom. The service technician contacted us right away, was timely and fixed the problem as well as gave us great advice on how to keep our pipes unclogged until we could afford to replace them.

We got our new washer and dryer and couldn't spin the stuff right. We've had American Home Shield since we bought this house about eight and a half years ago, and we've had them out here for several different things. We've always got good experience and good service both calling and with the people that they send. The representatives were very helpful to explain what they were doing, why and what was going on. They're always fast and do a good job. The washer is better than normal.

I call Homeshield a day after Christmas informing them that my dryer is not working. Nobody call me back so I called them back two days, and they told me that Sears will call me back by 5Pm that day, and again nobody call me back. I did try again one more time with the same result so I decided to cancel my policies. This company is terrible.

There was a plumbing problem in the bathroom tub. My husband submitted a claim online, and he was satisfied and pleased with his interactions with the contractor. The contractor was efficient, knew what he was doing, and solved the problem. He made a second trip because he didn't have all the supplies needed, but I believe the plumbing problem is now fixed. We are grateful that we have American Home Shield. The experiences have been great. I appreciate the professionalism and actively responding to our needs.

It has been a positive experience with American Home Shield with one exception. Something was wrong with my light fixture and it was apparently not covered. I had to pay the fee. They didn't do anything and the problem wasn’t resolved. That wasn’t pleasant but other than that, it has been a pretty good experience.

Submitting a claim for my air conditioner was smooth. I did it over the automatic procedure. Somebody called me back within a couple of hours. Their representatives were good and professional. The workman that came out did a good job and explained everything that he had to do -- the best that we had come out in a long time. The air conditioner's working good. I haven't had to use it in a couple of weeks now since it's been really cold here, but before we turned it off, it was working really, really good. We've had American Home Shield for less than a year and we've used the company three or four times already. It's wonderful to have.

We've used AHS for repairs on our personal residence as well as rental properties for over 10 years, and have been very pleased with the service provided.

We filed a claim for our dishwasher about eight months ago. We used a computer and just put it in, and usually within an hour, we get a call back from American Home Shield telling us who is being selected to do the job. The contractors showed up in a timely manner. They said they'd get here a certain time and that's when they got here. The job was always completed. One time, they had to order a part and that only took a day or so to get here. It has been really good. We're still having problems after the repair though. It has always worked before and it just seems to be something with the washer itself that it's kind of a repeat. It works for a length of time and then it repeats going out. But having American Home Shield is a great experience overall. They've always gotten a hold of us right away and come on right away, so we're satisfied with that.

Had flood from hot water heater yesterday. Called AHS to tell of emergency, and the "robot" said "I can't find your account from your phone number, try again". No way to talk directly to a REAL person. Called 3x today and each time was told that Hartman Plumbing out of Salado, TX would call me back. I reiterated that this was an emergency, no water in house as had to cut off at street to control flooding from water heater. 1st call, the Brandy was rude and thought it was in the basement... I had told her it was in the garage and the house had 1 inch or better water in it.

Our interactions with the American Home Shield representatives are always topnotch whenever we call. The contractors are right dead on. I've only had one really bad experience and that's been a few years ago. I had a broken spring in our garage door. It was repaired and working right now. American Home Shield is right on top of things. I recommend them all the time.

This Home Warranty was purchased by my real estate agent when we bought our house. I added extra coverage for washer/dryer (I added myself). They could not correctly process the payment from my agent and my payment for extra coverage. Almost 8 months into my contact they billed me again for the washer/dryer coverage. Their billing department and customer service department is the worst ever - period. Lots of phone calls and no follow up ever.

We've been pleased with American Home Shield so far. Our experience with them has been good. So far what I like is that when we contact them for a problem, we get a quick response from somebody. We've had good luck with most of the people that they've sent out to do repair work. Usually the people call us within an hour or two of placing the request and then arrange to come out and take care of the problem quickly.

The plumbing company came out, looked at the pump and said that they needed to be replaced and it wasn't working properly. They replaced my pump or whatever it is that circulates the hot water in my house. It took them a couple of weeks to get out here to get it replaced, but they told me that they had to order the part. It was no big deal. The contractor was very good and very cordial. They did a good job. The pump has been working fine with no problems whatsoever. It's doing what it's supposed to be doing; circulating the hot water throughout my house.

I filed a claim for our heater. It would come on but it wouldn't go off so they had to replace the circuit board. The contractor who came was a very nice man. It was kind of working when he was there, but he waited long enough and turned it on and off and worked with it until it started doing it. I'm glad he did because he could have just left and say "I don't see anything wrong." Now the heater is doing fine.

The repairman was on time and corrected the problem. To fix the problem, he has to order parts but was not sure if he would have the time to fix my heat because of his schedule. To my surprise he returned in about hour and fixed my heat. He was very helpful and friendly.

After 3 years, I have left AHS. Twice, when the repair company couldn't fix the appliance (dishwasher and dryer), I had to escalate the problem to the executive office to get any action. You can place a service call with very little wait but be prepared for LONG hold times to follow up on a service call. They really don't staff enough people in their call center and certainly don't train them well in providing good customer service. The last straw was when they increased my deductible (without telling me) from $60 to $75 in 2014 and then sent a contract for 2015 and raised the monthly charge by 30%!!!!!!! I called customer service to cancel. Was told someone would get in touch with me.

I think American Home Shield is wonderful. I've never been disappointed. Talking to the people that worked there, they go overboard to be nice.

They sent the wrong plumber. They needed to send someone that could locate the leak in a shutoff situation. So that delayed it a couple of days. Then they sent the correct one and the guy fixed the problem. So overall it was good.

We've had an excellent experience with American Home Shield.

I have excellent service from AHS. I use them frequently, about 4 times a year. They are very responsive.

I filed a claim recently because the faucet in the bathtub started leaking real bad. I just called in a service order to make sure my plumbing was covered and they said it was so I had a work order for it. I got a follow-up call from a customer service rep. It was a nice lady that gave me the name and information of the contractor that would be contacting me to set up the appointment. She emailed it to me so I had immediate confirmation. The contractor called within a short period of time, scheduled and everything went well. He came out but didn't have the correct parts with him so he left, rescheduled the appointment and came back with the right parts, did the repair and everything's been fine. They've always been satisfactory for me. They always handle the claims very well and I haven't had any problems.

AHS is the best home warranty company out there. I have done very well with them. AHS is fair and honest using good service providers. Thank You AHS.

We live in Chicago with a young child. Our heater broke and an additional part was needed. We got someone in on the 20th who stated they would be back in a couple of days with the part. I waited around all day on the 23rd only to be told at 6:00 p.m. they will need to do it Monday the 26th. Their service personnel must put the warranty projects at the bottom for service.

Everything went smoothly.

The water heater burst inside so it was all leaking. It was replaced by an assigned technician by American Home Shield. The representative was helpful, prompt in assigning a technician to come here, and it took less than 24 hours for the replacement. She was friendly and knowledgeable. The contractor was very knowledgeable, helpful, friendly, and did his job more than I expect. After the repair, the heater works pretty good and up to now it didn’t have any problem. American Home Shield is 125% to me. I’ll be recommending them, whoever will be asking me here in my neighborhood.

I had a very good experience in submitting my claim to American Home Shield. I filed the claim when the refrigerator ice maker was not working properly and there's a water leak from the back of the refrigerator. It's now better than before it was repaired.

We had stoppage at our house and they sent company out there and the tech said we had no clean out. He lied about it and said the piping was over 150 feet which is not true. They still want to charge us the 75.00 fee for nothing being done. I called Mr. Rooter in Middletown, OH. They came out, were very professional and cleaned out the drain. We ended up paying $408.18. So I believe AHS owes us $333.18 at the least. Their customer service person Scott was rude, would not give me manager when I asked for one and refused to listen to anything I said. So I am looking for a new company to handle our warranty needs.

The last gentleman from A&E Plumbing, Jason, was extremely awesome. He came in December 2nd because there was a leak on the toilet. It was a really quick fix and he was kind. He just had to bend the pump and it stopped leaking. But then, recently, the tenant called me and it was leaking again. So we went back and Jason again showed up. He replaced the part. He's just fabulous, very respectful and polite. He always tells you what he's doing and he explained the procedure. I have nothing but positive things to say about him.

The install of a Heat Pump was very long and tedious. It was difficult to deal with over the long months. This particular situation turned into frustrating turn of affairs. Eventually things were resolved to my/customer's satisfaction.

We moved into an old house and a lot of little things had gone wrong and needed some repairs and American Home Shield made a response and whomever contractors they sent on their visits have been terrific. Experience has been great. I appreciate it.

The service tech was very willing to answer questions I had - some very elementary and other questions inquisitive.

I was having electrical problem and my main breaker was eaten away so I submitted a claim to American Home Shield. They're wonderful. When you call them, they tell you what they're supposed to do. They take the claim and follow up on it after they're done and everything is done. I've been with them a long time, and everything that I've ever had broken, they fixed.

We had a poor experience with the first technician sent by the contractor. He was not competent or professional, and did not complete work the first day. I called AHS after hours and talked to a customer service rep who made a call to the contractor on my behalf and helped make sure the first technician didn't return the next day. The contractor responded and sent someone new, who took care of our problem promptly.

I have always been pleased with Comfort First Heating and Cooling. AHS's selection of them the first time for me showed me their honesty, professionalism and promptness.

I had a toilet that was clogged so I filed a claim online and it was easy. The contractors are very positive, easy to get a hold of, receptive and called pretty quickly to set up an appointment time. Excellent performance since the repair. I would recommend American Home Shield.

Contacted American Home Shield on January 12th because our instant on hot water heater stopped working. They told us that they could not send anyone because we owed a balance of $75 for a previous contractor call. Which was untrue because we paid the contractor as soon as they arrived. Otherwise they will not do anything on the problem. It took 3 days to finally get that cleared up because we had to wait for American Home Shield to contact the contractor and get verification that we had in fact paid, then process it and get our account cleared. Meanwhile we still have no hot water in the middle of winter.

My contractor was a pleasure to work with, unlike some past experiences I've had with other AHS contractors. He resolved the problem quickly, made repairs efficiently and left no mess. I think AHS has been more diligent than ever in working with qualified contractors interested in quality workmanship and good customer service.

I have had good customer service experience when contacting AHS with a service call. The last heating contractor that came out was professional and on time. I appreciate that AHS follows-up after a service call to get feedback.

When I contacted AHS I received excellent customer service. Being in customer service myself it was refreshing.

It's been wonderful with American Home Shield. They're outstanding. I'm going through a lot right now. My husband is very, very sick in ICU. And even with that, they kept up with me, called me, came out, and did a magnificent job.

A few months ago, I noticed a small spot on the ceiling in the living room and noticed it getting larger. When I went up and touched it, it was damp so I figured out that that spot was occurring in an area that was underneath the master bathroom. Since it was growing I thought that means that this is a problem that's not gonna go away so I filed a claim via the internet. The pick list on the menu for describing the problem didn't allow me to really clarify what the problem was. The full information was not available when American Home Shield was selecting the contractor. Fortunately, when the selected contractor called, I was able to give them additional information and the plumber came in prepared.

Overall, my experience with American Home Shield has been excellent. I would recommend!

We had an issue with a November 2014 service call - AHS sent out a contractor who was ill prepared and who does not fix the kind of issue we were (and are) having. We contacted AHS to discuss the situation: whether the malfunction is covered under our contact, whether another contractor should be sent out, and whether we are required to pay the service fee. We were assigned Tina to handle our case.

I contacted AHS in November to request service for a non-working stove burner and a non-working water dispenser in my refrigerator door. They said Sears would call me to schedule appt. no call. I called back after the holidays and they said they would send GE and they would call. No call. I called again and they said someone would call me back. 5 days later, I'm typing this. I'm also complaining to the realtor who repped this company. I typed a review after the first no show and it was never published and the company sent me an email. I don't want an email. I want service I was sold!

A very nice AHS representative contacted me and recommended I get a second opinion from an electrical contractor of my choosing. The licensed contractor I chose said the first diagnosis was incorrect. I informed AHS and they agreed to the repair. A few days later I did receive a reimbursement check for the entire repair from AHS.

I'm happy with the service people coming out but I haven't been happy with my response from the company towards whatever problems that I've had in the past. It's stuck with me with the present and the future from issues that I had regarding some problems with the air conditioning unit at my home. Because I can't let go of how the company responded to that, I'm not happy with it. I'm still upset about some things that were torn up in my home and my having to come out of my pocket for something that somebody else did that American Home Shield hired.

Their service representatives are rude, and they do not honor their word. Our contract requires someone to be at our house within 48 hours of reporting an issue. Our hot water heater went out yesterday (Tuesday), and they will not even send out a plumber to look at it until Friday. The plumber told us that they could be here earlier if AHS will expedite the order, but they are too cheap to do this, even though it means that they are not honoring their contract. It's January, and I have an 18 month old, who I am not going to give a cold bath to. DO NOT BUY A HOME WARRANTY FROM THEM!!!! It's a waste of money.

American Home Shield always comes through every time we have got to fix something. We've probably used them half dozen times in the last couple of years. The last one was for the air conditioner. It just needed Freon and it has worked perfectly since the repair.

We discovered the leak on the 21st of December because this was causing a bulge in the ceiling. We only moved in and bought the house about a month prior to that. Then we forgot about it because it was the holidays. It was probably the 27th of December that I filed the claim to have somebody come look at it. Then we had an issue that somehow it failed to go to either one of the two service providers that they said that it was assigned to. They emailed me the first one immediately, and then an hour later they emailed me another one. I kept calling the second one because I figured it got moved to the second one and they didn't answer because of the holidays.

Moved into a home and had multiple leaks. I called AHS and they couldn't get anyone out for several days, which is odd because of where I live. After cancelling once the plumber shows up and, before even seeing anything, says he won't do the job as it will cost more than the $70 copay. I get upset, he comes in, takes a few pictures and leaves. I get a call from AHS saying my claim has been denied. I ask why, they say random stuff like they don't cover preexisting issues. I ask where it says that in my contract considering it says corrosion is covered. It all became a lot more BS from there. I eventually ask to speak to a supervisor, and told I can't. Eventually, I get the honor of leaving my information for the supervisor to call me back, who does a few days later and was just as helpful.

I've been an American Home Shield customer since I bought my condo 5 years ago. Every year since I've had the condo - sometimes twice a year - the heat or air conditioning will go out (19 year old heat pump unit). So every year, I put in a service request through AHS, and they send a contractor out. The contractor claims there is a leak of some sort in the heat pump, claim to fix the leak, charge me to put more freon in the unit, plus the $75 repair fee. Some of the companies are okay, but one in particular - Piedmont Mechanical - is completely horrible. They have completely not showed up for two appointments in the past, and last year claimed to "fix" the leak (and charged me $175 for freon), and then the same problem came up 3 months later, and I had to pay a different AHS contractor almost $200 to fix it again.

We had an electrical charge issue that's why I submitted a claim online to American Home Shield. A contractor contacted me and came out and fixed the problem. He was very professional and did what he needed to do. Since the repair, it's working so that's good. AHS has done exactly what they said they'd do. Along the way there have been some missteps but we always get there in the end and I'm very satisfied.

For the third time, I had to call somebody out because the air conditioner quit cooling. Submitting a claim to American Home Shield was not a problem. They always sent somebody right back out. The first two times the same company came. The third time they sent somebody else out. The problem was that the first two times they told me that there was a leak and so they put this stuff there to repair the leak. Of course it didn't hold and I have to call them back out again, and they said, "No there wasn’t a leak." When the new people came out, they pressure tested the line and it was actually in the wall leaking. So my only complaint would be that I paid for Freon three times. Two of the times, it was not put up correctly or wasn't diagnosed correctly and it was wrong that I had to pay for Freon when they didn’t know what they were doing.

Leaking garbage disposal. American Home Shield sent a qualified plumber to replace a broken garbage disposal. The repair was done quickly and for just the price of the service call I have a new garbage disposal and the leak is gone.

I had a service call for my heater on November 15, 2014. The first company that was called never replied. The second company Air Design came out and repaired my heater (I thought). I paid the $75.00 copay as that has always been the requirement. They also ended up coming out 2 more times because heater ended up not being repaired.

Older Unit found parts and repair it within a week.

I have had nothing but excellent service from Home Shield. I recently moved into a new house that was 6 years old. I had never heard of Home Shield until a colleague of mine told me about it. I called and got an account set up immediately. We have had several issues with the house since we moved in and I go online and put in a request and the issue is usually fixed within a couple of days. Great customer service and expedite resolution.

I got up one morning to take a shower, and the water was cold. I submitted the claim, they did it and I had no problem. They contractor actually came earlier than what they said was gonna be here, and turns out the representative was my neighbor. Outstanding experience, and I am very grateful to them. The only thing I would recommend though is that they give certificates out to people that AHS suggests and they get it.

The contractor responded within a day of our submission and the workman came to diagnose the problem in another day. He promptly located the problem, fixed it quickly, and advised us how to avoid a recurrence. He was courteous and very clean and careful with his work.

I noticed water on the ground so I submitted a claim to American Home Shield. The whole process was prompt. The claims representative was pleasant, friendly and knowledgeable. The contractor was here when he said he was gonna be. He was quick and we didn't have any trouble afterwards. My water heater was replaced so I'm very happy.

I had a gas leak in which I called AHS for servicing. They assigned a company, and I received an almost instant call to set up my appointment. The young man who came was respectful, courteous, and expedient. He answered my questions as well as share a little friendly conversation as I watched him work. He went a step further in fixing an ongoing issue I was having with my master bath's hot water. He didn't charge me nothing extra since it was a simple and really quick fix. I felt really good that I had given AHS a call instead of calling anyone else.

My heater went out on the first night of a cold snap. I sent in an electronic referral to AHS. I had an appointment scheduled the next day. The tech came out and addressed the problem. My heat returned the next night.

Great repair and service. The online request for service is quick and easy. The repair company was also quick in response, even on a weekend, with the repair person clean and polite who knew his job well and did not leave a mess. We will continue to have American Home Shield for our needs.

I have one bathroom and the bathtub faucet broke, meaning no hot water for baths or showers. I called for a plumber on 12/12/14 and received a referral. Several calls to the contractor, O & W Plumbing, over a number of days brought no results and no appointment. So I canceled that service request and another request was placed, this time with Peter Kline Plumbing. Mr. Kline did come to my home to assess the problem but was not able to turn the water to the house off, so he left saying he would ask the city to turn it off. I placed a number of calls to this contractor and received no response to my messages.

I've only used American Home Shield once but I liked it and I've been happy so far.

AHS refused to replace my electrical box after it failed. The warranty states they will replace items that fail with comparable items, but they refused saying it was an issue with capacity. If they would have honored their warranty agreement then they needed to pay for repairs up to the size box that was in place, then I would pay for a larger box, but instead they stuck me with the entire bill of $1050 - service fee of $75.00 + $975.00 electrical box. I feel AHS looks for any reason to delay and then not pay for service of their customers.

The times that I have used the service I have been happy with the contractors that you have sent. They got here in a timely manner and took care of the problem right away, even on a Sunday, and always cleaned up after themselves. This is why I continue to use the service.

My experience with American Home Shield has been very positive. The first time I called them to come out, it was clear that it was a worthy investment.

I’ve always had a really good experience with American Home Shield. The thing that I like most about it is that I can use the same provider all the time, which means I don’t have strangers coming in my house all the time. The same plumbing service, the same furnace service, they know me and they're good. I’ve had American Home Shield for 18 years. When I didn’t like a particular vendor, I would call, tell the problem, and I know on two occasions they sent someone else out at no cost to me.

I went into American Home Shield's website to submit claim for our plumbing issue. I logged into our account and it took about 2 minutes to fill out the form and to tell them what was wrong and get it submitted, and then they got back with an email saying that the company would be calling within the next 24 hours. The next morning the plumbing company called and asked if they could come out the same morning. A very, very polite gentleman came over. He looked at the problem, saw that the collar was stripped and that's why we couldn't get the pipe to it back up. He went out to his truck, got a new drain for the sink, put it in and put it together. He was in and out in maybe an hour. We've had AHS now for 19 months since we moved into the condo and it's been great. We've had air conditioning issues and they took care of it. They've been very good. People are knowledgeable and website is easy to use. It's a pleasure to work with them.

It's been awful. First of all, our microwave broke. I called them and they sent someone out and they said it can't be repaired because of the age; they can't get the part. Fine. So they had the people measure our present microwave and they sent another one and it appeared fine except it wouldn't fit because the first people that measured did it incorrectly. AHS sent them out again and I assumed they measured properly the second time. Now they're telling me that sending the original one back will cost me $296.25 restocking fee - unacceptable since it wasn't my fault that the measurement was wrong. Every representative I talked to said that they don't guarantee the measurements. If I don't want to use the one I have, I have to pay the restocking fee.

We've lived in this house for 14 years and almost every year, sometime in the winter, the heat goes out. I call American Home Shield and somebody calls me from a service provider within a day. Every time I have trouble, American Home Shield makes sure that the heating contractor is in touch with me as quickly as possible and they send someone out as soon as possible. In this case, this most recent time, he was here the next day. Everybody that comes out is extremely professional, courteous, friendly and very knowledgeable. I couldn't be happier. The heat is working great thankfully because it's been cold.

I've had no issues whatsoever when submitting a claim. It's been fine. The American Home Shield representative is courteous and prompt. I haven't had any issues with any of the contractors. They've all been very nice. I had one little issue with the plumbing problem and then that's been it, and that was corrected.

I cooked turkey for Thanksgiving and the oven never really fully cooked it. We had to throw it away. When the service guy came out, the thermostat was 20 degrees off from what it was supposed to be, so that's why it was searing it on the outside but it wasn't cooking it on the inside. The contractor that was sent out was a Sears’ technician because it was a Sears’ appliance, and they were great. The oven has been like a brand new stove range.

My tankless water heater broke, and is leaking. I called American Home Shield and they scheduled an appointment to come and fix it. We waited all day on the 14th of Wednesday and they never showed up, and without an exception of notice! I also have 2 little children in the house and so we were not able to take a regular shower for a whole week! Not just that, I then had to find my own company to come out and fix it! American Home Shield then scheduled for another company to come out and fix it and they got to my residence and didn't fix it! American home shield is nothing more but a company hungry for the consumers' money and doesn't want to work! Please do not hire this company for anything! I am canceling my business with them and I am so upset and disappointed in their lack of service! Their workers are rude and irresponsible!

Two weeks ago, American Home Shield sent someone to fix my garage light. I didn't get all the information because I wasn't there then. They came back on Monday and did a good job and put everything back together. I was impressed. However, I received a letter yesterday saying I owe them $100. I was trying to figure out what it's for because when the guy they sent from Sears came to fix my ice maker, he said he wasn't going to charge me. Other than that, I like what they've been doing so far. When I call and tell them something's wrong with my home, they respond fast and they get somebody out here pretty quick. And they keep in contact on what they have going on.

It's very easy submitting a claim. I get on the computer, log on to the website, and put my claim in. They let me know who it’s been assigned to and a telephone number. We had a good experience with the contractors. They were very knowledgeable and explained everything. The performance has been excellent after the repair. American Home Shield is great. If I have a problem or have questions, everybody’s always courteous and knowledgeable. They always get back with me when they say they're gonna get back with me about something.

There was a problem with my air condition and then with my microwave. I called and the representatives were very good. They got me the contact person to repair in my area, made an appointment and they came over to fix it. The contractor was good. It continued to work since the repair. So far so good. AHS is great to have.

My experience with American Home Shield was average. Once you do get somebody out to take care of something, that's the easy part. They come out, they repair, replace, and then you're done. It's getting there that's the hard part sometimes.

The company presents itself as a security blanket which takes the worries out of purchasing a home. Very laughable. The brochure you receive prior to purchasing the warranty fails drastically in comparison to what's in the contract which you typically receive weeks after purchasing. There is soooo much they do not cover. It is almost a waste of money. I was told that if I knew a problem existed before purchasing, that it wouldn't be covered. In other words, they do not cover pre-existing conditions and basically it is up to them to determine if the problem existed before purchasing the warranty.

AHS contacted me regarding this issue and we were able to split the cost. It would be nice for them to update their policy on how quickly furnaces can be fixed when it goes out in the dead of winter so others in similar situations get the help they need right away. I appreciate them taking the extra effort to resolve the issue.

I had no heat from my furnace. I sent a claim to American Home Shield over the web and it was easy. Everything was great with the service I got from the contractor they sent to my home. Since the repair, it's working fine. It's at our second house and I haven't been there in a while, but last time I was there everything was working great. I love American Home Shield. I've got it on two houses and I recommend it to all my friends. It's a great bargain.

My experience with American Home Shield was great. The guy that came out was very pleasant, very thorough and did it in a hurry. He fixed the water heater and I couldn’t ask for better service. I would recommend them.

My microwave wouldn't heat up so I submitted a claim to American Home Shield, and it's always very easy. I usually do it on the computer but sometimes I call it in. The contractor they sent was professional. He always introduces himself at the door, very polite and always tells me what's going on, what the problem is and everything, and what the procedure is. Now the microwave is working great. I've had AHS for years now and I've renewed my contract every year. As a matter of fact, I have two homes with American Home Shield and I recommend them to anyone. They provide great service and are very professional.

I love American Home Shield. It's the greatest thing that was ever invented. Whenever I call, they're there. They get it done and I'm fully satisfied. I don't have to call for the service myself. They do everything for me. I have recommended American Home Shield.

My fan stopped working. So of course, I called American Home Shield for a work issue. I'd only go online and fill out - it's very easy. I'm very pleased with how quickly they respond. I know I have to meet the contractor but at the place of my employment, I'm not authorized to carry a cell phone so they normally contact me. I provide a work number and then I will come out and meet them at the house. They are very professional, very courteous, explained everything in detail and tell me exactly what he was gonna and do it in actuality. So far no issues since the repair. I'm very pleased with everything. It's well worth the price.