American Home Shield Reviews

My heating unit upstairs was not working, and it was getting cold already in my house. That's why I decided to call American Home Shield to find out what the problem was. The contractor who came by was polite and knew what he had to do. He also took the extra mile into looking at other things I did not ask them to look at. He told me I needed a thermocouple but had to come back the next day as he didn't have that part with him - I was disappointed a bit on that part. Then the gas valve had to be replaced too, yet again he didn't have the spare part either. Nevertheless, the outcome was positive. Despite my issues with the contractor, I'd still recommend AHS.

It was a fantastic experience with AHS. The plumber was really good and I was really impressed. He came in and did what he needed to do. He did it really quickly and he was out. The air man was very personable. I am recommending them to anybody that listens to me.

I have used American Home Shield at least a couple of times. From the moment I called American Home Shield until the time my problem was solved, it was never more than a day or two. Also, my contacts at American Home Shield were the same at the service reps they sent out: friendly, knowledgeable, courteous and informative.... sometimes even finding other issues before they became a problem. I would highly recommend American Home Shield, and I will remain a customer.

We had a problem with our clothes washer. AHS sent a repairman out in 2 days. The problem was rectified, and we were very pleased with his service.

Not only are they the least helpful group of people, there is no sense of urgency or escalation process to resolve challenges. Our hot water heater broke, they selected the contractor/plumber. You then have to wait for almost a week for deliver then once delivered the contractor they select will schedule you. They never tell you when or how long it takes for things to occur, they offer you to go to outside contractors then they re-route you back to the original contractor who makes you wait... No hot water for a week and still unresolved. Worst customer service and complete lack of accountability and desire to actually help you.

The hot water heater was not working. It was a wire hooked to the thermostat that had a burnt out so we submitted a claim. I did everything online so it was fairly simple and easy. Their people are very professional. AHS sent me an email referenced to their contractor that will be coming by and then the next day, I got a call from the contractor which showed up that day to fix the problem. But they didn't have the right thermostat to match the water heater we had so he came back the next day and repaired it. For that one day when he had to come back to change the thermostat we didn't have any hot water for roughly 12 hours until he returned. But since the repair it has been working fine and I haven't had any issues with it.

I listed my house for sale and the listing agent asked if I would like to cover my home during the sales process through American Home Shield. She said we didn't have to pay for the coverage until the house closed, so we signed up. During the course of the listing we used the AHS service twice. The repair service on our oven was excellent. The repair service on our pool pump was adequate. (Due to the pool service provider). When we sold our house, our realtor tried to continue the service for the new buyers, with costs to be paid at closing. Much to our surprise, AHS had canceled our service without notifying us. They never contacted us in any way. We had no idea service had been canceled AND they would not let us continue the service. The home buyers were allowed to take the policy out in their names and we paid for it but we were not allowed to do so. I still do not know why AHS canceled.

Call and had a repair person here that same day.

The problem first started the day before we called AHS. We just purchased the home so we had not had any previous issues. It was fairly simple when we filed a claim. We called, told them that we had an issue, and they sent someone out within a day or two. The contractors that they sent out were great, courteous, on time and had no issues. Everything's working fine after the repair. Overall AHS gives us hassle-free and positive experience.

Our problem was with our master bath. The drains upstairs had always gurgled but it changed to a different sound so we called American Home Shield. I tried submitting the claim a couple of times by phone but was forever on hold. When I did it online, however, it didn't take a minute and they got right back to me. So, that's definitely the way to go. The contractor was clean, neat, professional and helpful. He also answered the questions of my husband. The work was done quickly and efficiently, and it is looking excellent now. We will definitely renew at the end of the year. We bought an older house so there will be times that we'll be needing AHS again.

We have AHS for about 10 years as it came with the house when we bought it. The contractors they send out were professional and everything works after the repair so I feel good and I am pleased with AHS.

I'm a realtor and I recommend AHS to my clients all the time. Most recently we submitted a claim and had our ducts looked at and when we went to get those taken care of, they had to pull the evaporator coil and that's when they found out that the pin in evaporator coil was rusted out. The A coil came out and had been taken out of the furnace and the A coil is a part of the air conditioning. It's been removed and it's not necessary to run the heater. We need to get it repaired before we turn the air conditioner on because I have no air conditioner right now, but I don't need it. They came out and we decided to go ahead and put a whole new furnace. It went pretty good from start to finish.

We called AHS to repair the same dishwasher several times and paid several trip charges. The washer may work for short while then broken again. I called last week to start another round repair process (paid another $75), the service guy came twice in one week and still can not fix the problem. I called the customer service. They told me they can not replace it until the service man say it is not repairable. We could not use our dishwasher for several months and I still do not know when they can fix it. Will never do business with this company.

Two weeks ago, we had water dripping down from the ceiling. I left a message by the phone in making the claim and it all went very easy. AHS contractors from Resurrection Plumbing have been fantastic. They were polite, professional and responsive. It took them a few visits to get the problem finally diagnosed. But I have been very pleased with them every step of the process and the leak is all fixed.

AHS has been really good about getting someone out there, very prompt, and overall, it's pretty good. I called AHS at 2:00 in the morning because our heat was broken and it was freezing in our house and I was in a panic mode. The next day, the people called and we set it up and they came that night and fixed it. The contractor was really nice. Within five minutes, he had figured out what had happened and he said, "I'll run to my shop, get the part, and be right back." He had it fixed probably within 20 minutes. It was great!

I have been a customer of American Home Shield for 8 yrs. and have used them maybe once or twice for minor repairs. Well this year my refrigerator failed so I reached out to the company for repair. The company has set up 5 service calls so far and still over a month later I have no refrigerator and I have not received not one call back from a manger for help. I have left over 10 messages for a manager to call me back. You will only get customer service reps on the phone who are scripted to say that they will leave a message for a manager to call you back.

Great service. Worth getting, especially with an older home.

The water heater stopped heating, and it had stopped heating for a couple of weeks before I had enough money to pay for the service call. It was leaking on the floor and we weren't getting hot water. When I submitted the claim for it, it wasn't as great as usual. Usually it's very seamless but I was on hold for 15 minutes before I got to talk to someone. I had two questions and by the time I had the second question ready to ask, she hung up so I had to wait on hold for another 17 minutes to ask the second question.

The heat wasn't working so I called up their agent. He put the process in, got everything processed within the hour, and within an hour or two, the service provider called to schedule the appointment. Their contractor was excellent, on the ball. The person that came out was able to diagnose it quickly, ordered the part the same day. He came back the following day in the afternoon, replaced the part, and everything worked fine. He knew what he was doing and that's very nice as a consumer to know that whoever comes out, they know exactly what to look for to take care of the problem and gets it fixed the first time. Plus the entire claim was painless and very pleasant.

I've been trying to get my water heater replaced since March 6th, 2015 when my water heater broke down. AHS supplied me with 2 contractors, one that never answered their phone all afternoon & the second came out on Sat. This contractor assessed that I did need a new water heater but refused to service it or call it in for authorization. I finally got authorization this morning to get it replaced and the contractor is charging me $1,049 for "modifications" and AHS won't pay for these as these are required according to this contractor to install my water heater. The contractor refused to give me a list of what these modifications were. AHS finally gave them to me over the phone & changed one of the items but kept the original price.

Took a while to submit a claim as we got recordings, I guess they were busy answering high volume calls, but you can do it online so we ended it up doing it online, automated type thing. The contractor took a couple of days to get in touch with us but the problem wasn’t life-threatening, not a heater or air conditioner, just a small item. He was polite and knowledgeable and he explained things to us so everything went well.

I woke up one day at 3:00 in the morning and the house was cool. I went down and the furnace wasn't running - the temperature was below zero outside and I needed my furnace running. So I called AHS and filed a claim without any difficulty. I simply called the service department and they told me who the vendor would be, when they would be calling me, and gave me their number should they not call in a timely fashion. That went well. It took a couple of days but other than that, I have no complaints. The technician who they sent initially couldn't resolve the problem but he was a very professional young gentleman, seemed to be very knowledgeable, and we got along quite well.

Offered policy upgrade online. I upgraded. Received email confirming start date 12/29/14. 3/9/15 I called. Policy not upgraded. Very rudely told upgrades can't be online and I will have to call exactly on renewal date to upgrade.

AHS has always been kind, courtesy, and always understanding and knowledgeable every time I have had any dealings with them. Things have always been completed in a timely manner and in a time frame that has been acceptable. Contractors have all been nice and presented themselves as well as their company in a very positive manner. They all have been helpful and very informative.

I recently had a problem with my thermostat. Now normally I could wait a few days for a repairman to repair it, but this time it was quite different. We had just returned from an overseas vacation and I was a bit under the weather with a cold and wanted nothing more than just to be in a nice and warm bed. But due to the lateness of the hour that we returned I simply went to sleep, being so weary and ill. I woke up late again the next day but decided to go online and request service via the AHS website. The next day I received a call from the contractor at around 7:30 am and he had it repaired by 8:30 am the same day. That was the best service call ever. I am glad that we chose AHS.

Called AHS to schedule a plumber for kitchen sink. AHS hired a plumber who came out once and claimed they could not fix the problem. I subsequently hired my own plumber who fixed the issue and submitted an invoice. AHS denied my claim and charged me $75 for their plumber who could not fix the issue. I subsequently cancelled my contract and they refused to reimburse me for remaining contract term claiming that they were forced to pay for plumber they hired (who once again did not fix the problem).

All my needs were addressed and taken care of in a short time. Great service from AHS and the repairman.

We had a fire in the garage back in 2007 but since then it had been fixed. We hadn't had any issues with that particular outlet, and it wasn't related to that outlet that caused the fire. My husband got up one morning and went out in the garage, he plugged the heater in to warm it up out there, and the outlet tried to catch on fire so he immediately unplugged everything, and it blew the breaker, so the breaker was off.

Our heater was running and just not heating the house up so I went online to submit a claim to AHS. It was very quick and easy. The contractors were great, very prompt, very nice, and did a good job. The heater works great now.

My heater/furnace would light but once it lit and the blower came on, it would cut off. I thought it was a sensor issue. I phoned American Home Shield and they said it would be 24 hours before they could get anybody out. Luckily, it only got down to 67 degrees in the house that night. The gentleman called up before he came the next day. After the fix and it has worked fine ever since. The gentleman also left me a receipt, and he wrote on the receipt what was wrong with it. Everything was great.

We lost water in our house and AHS had to come and replace a valve. I called over the phone and told them what was wrong. They sent me an email with the contact of the company that was going to come and do the service. They were here within 24 hours.

I've recommended AHS to other people. Recently I called them for my downstairs heating unit that worn out. They showed up when they told me they were going to show up, called before they got there to make sure I was home, and identified the problem fairly quickly. After that, they had the part reinstalled within a couple hours. The whole thing was taken and done in a timely manner. I think American Home Shield did a good job and the unit is working well after the repair. The guys AHS sent were great. That's why I keep them on retainer.

There was a time years ago when I was a realtor (before I had to retire), in all of the homes that I listed, I suggested American Home Shield to home-buyers because I know their reputation. American Home Shield has always responded to us in a positive manner. We never had to call them back a second time. We never had to wait more than a day or two to have somebody respond to us. The young man sent by AHS was very professional. I felt that he went over and above what he needed to do because I'm on a cane and very disabled. This is the second time that he's been out to my house, and I’ve never had a problem with him. We lived in Tennessee and we had them with that home. We've lived here since 1999. When we came back, right away we contacted AHS. We have and we will continue to recommend them!

I haven’t really used AHS that much but when I’ve used it, it’s been adequate until now. They couldn't fix my refrigerator. They don’t cover this make of refrigerator.

Whoever we've ever had come in from AHS were very courteous, very polite. They clean up after themselves and the work is usually done correctly so we don't have to worry about calling them back. Our last claim with American Home Shield was when we thought we had some problem with the furnace and heat, but the technician checked something and everything was okay.

The experience with the folks that I deal with has always been pretty good. But I’m frustrated with the claims process because it seems to take forever to get something done and nobody’s willing to completely fix the problem. I've had problems with my heat and air unit for the last three winters. The unit is probably 22, maybe 23 years old, supposedly covered under the warranty but certainly just keeps getting band-aids put on top of it.

We called because our washer upstairs is flooding out of our laundry room this morning. We spent over an hour on the phone with them this morning. They say we have a past due of 100.00 which we do not... They read back all the documentation on their side which even states we don’t owe. The woman the phone would not give us her name or turn us over to a supervisor. Said it would be a couple of hours before someone would call us back EVEN THOUGH WE HAVE CURRENT FLOODING IN THE UPSTAIRS OF OUR HOME.

American Home Shield and their subcontractors responded right away the request when something broke down. So far I've called for their help twice. The contractor that came to the premises to fix whatever was broken were very punctual and professional. They got the job done. So far my experience with them has been awesome -- I'd vouch for them!

At times it's really good, and at times it's really very disappointing. We use American Home Shield for replacement on our water heating, instead of it being a $1000-$1500 deal, it ended up being $4500-$5000 deal. Instead of AHS hiring a plumber that could do the plumbing for the whole thing, we ended up with a plumber who could do this little bit and a plumber who could do that bit, but nobody could do the whole thing for some reason. It was extremely annoying and expensive.

Most of the contractors they send out have been pretty good but there have been a few that are kind of flighty. Right now I'm still waiting for a call back from AHS for my garage door opener.

I was with the company about a year and a half and was pretty satisfied. I just got off the phone with them to add service and they were very unhelpful. After 1 1/2 hours on hold, they stated I had to cancel my contract and then 15 days later start a new contract. I don't know about anyone else but I don't have the time to sit on hold waiting for customer service. When I told the gentleman if I cancel, I will end up taking my business elsewhere. He said that is fine. There are too many home warranty companies out there to waste my time. So that is what I am doing.

All our experiences with AHS have been good. They've very prompt and they have good contractors that show up when they say they’re gonna show up. The workers have always been satisfactory, don’t have to call them and complain.

Not excellent, but good. I used them when I had a cooling system put in. However they really didn't pay a lot so I could have just went on my own like I did when I needed a hot water heater. I forgot to call them about that and purchased the water heater on my own.

American Home Shield has been finding me bonded and qualified people to repair the items that I needed repaired. One of the most important things is the fact that it covers just about every appliance in my house. I've been quite happy with that and it saved me quite a bit of money. I also like the fact that I don't have to pay 2 or 3 times whenever they make a mistake or have to come back out.

I had no challenge when submitting a claim with American Home Shield. My garage door was making noise and gave in one fine day so I called. The people they sent were fine and very professional. They took care of work which was required and they came on time. It was a job well done. It was all pleasant and I've been happy with them.

We've used American Home Shield for 13 years and they always come when they say they will, they do a good job, they keep us posted if there's parts ordered. We've been very satisfied with their work. I've been very pleased with their contractors Backflow Plumbings and Tris Air Conditioning & Heating - they've probably been here the most through the years. There's been other various contractors we've had throughout the years but they've been here the most and they are the ones that stand out.

In Dec. of 2013 we called for service on a heat pump, system unknowingly had been running on "emergency" heat for several weeks and we incurred a large electric bill! Contractor was slow and replaced one part a week later and thought we would only be out the $75 service fee, after replacing that one part another part was found to be bad and needed to be ordered and replaced another week later. At that time we were charged $490 in freon costs because AHS only pays $10 per pound of the old style freon. Fast forward to now March 2015 same unit is down, already have a $300 larger electric bill, all the freon has leaked out because of at least two different leaks. So we will be out another $500 in freon plus electric costs because unit is 12-15 years old and AHS does not deem it too far gone to replace. Service is very slow and copay and loop holes are extremely expensive.

I am trying to help my mother ** with the plumbing problems she has and accessing the home warranty she acquired. I pulled up the web page for American Home Shield to order my service call. I understand there is a 75 dollar fee for the plumber to come out and I agreed to that. I am ask to check off the problems that I have. I check the boxes for the leaks and toilet problems, but there is nothing about the washer drain backing up. I figure I can talk to the plumber when he comes. He says he can not do the work if it is not on the work order. We call AHS and they say they will come out at another time for 75 more dollars. I told them that their web page did not explain this and I needed them to pay the 75. They said no. Please do not use this company if possible because they are not understanding of the clients' needs.

I've used AHS for electrical issues twice, refrigeration repair and a replacement, and for fixing a dryer. I have nothing but perfect things to say about them. Claims are all handled very expeditiously, contractors got back to me very quickly. I couldn't believe it. They go over and above whatever they need to do. But if they needed to order a part, it was a little different. One of the things on the last service was an outlet that was actually melted that could have started a fire. The guy got to us so fast that we had absolutely no damage and no problem. The quickest that they responded could've actually saved a big, big problem from happening. I have absolutely nothing but good things to say about American Home Shield. They are excellent. I would recommend it to anybody.

When my hot water heater stopped producing hot water, the two employees of the first repair company sent by AHS told me that more than likely the heater would need to be replaced and that they would notify AHS who would then make the decision to approve or not approve. After a week went by and I did not hear back from AHS. I called to check on the status of my request. The following day I was contacted by a second repair company to schedule an appointment, the soonest available being in four days, to send someone out to inspect the heater to determine if it could be repaired or needed to be replaced, which was exactly what the first company did. When I called AHS, they told me that nothing could be done until the second company inspected my heater and reported back to them, which means that I am going to be without hot water for another week at least.

Our heat was out - winter storm hitting east TN. Put call in to AHS quickly. A-1 heating came out and fixed our furnace. My husband asked the tech if he worked on gas fireplaces. He said, "No but let me take a quick look." He blew the pilot out and it worked great. That night winter storm hits. Trees fell and power was out for two days. Thanks for A-1 we had our gas fireplace working. If it wasnt for that guy going over and above his call of duty we would have had to leave our house. As long as AHS has that service co we will keep AHS. Thank you both.

AHS has been usually quick about getting service to me. I would say 8 out of 10 times, it's quick. 2 out of 10 times it's not quick and I have to ask a second time for help. And I was very impressed with the excellent Sears representative who recently came out and fixed my dishwasher.

The gas furnace of my heating unit downstairs stopped working so I filed a claim with American Home Shield. I called the number, got a call back from the repair people within an hour and a half. And then they were out within the next couple of hours to assess it and fix it. They took care of the problem in a very short period of time. The guy was very knowledgeable and he checked the system over and said everything was good. It was freezing that day and he got us working pretty quickly. Apparently it was some kind of basic check valve that had gone bad, and the ignitor for the gas furnace had actually gone out. The people from AHS were courteous, professional. We're real pleased with the people that we've dealt with, and everything has been excellent and great.

I called American Home Insurance couple of times. Every time there was a wait of over 15 minutes. Finally I spoke to customer service to discontinue my warranty. She confirmed and she also mentioned she is removing my credit card from the file so I will surely not be billed. But I am still getting billed from them. Tried calling them back, but the wait has been over 25 minutes.

Everything was good and positive, and I have no complaints. Everybody showed up on time, and they did what they needed to do and they fixed the problems.

It was fine working with American Home Shield. They were responsive and we got our issues fixed. I recommend AHS.

AHS is to me the best coverage you could have for home appliances and for other items based on your home and needs. I am very please with the customer service reps when I call and the ease of getting repairs done when called. I give them a high score for the grateful help/dedication they have provided on repairs I called in.

I recently notified AHS that my hot water heater went out. They dispatched a plumbing company to come out (which took 3 days). It was then discovered that the existing hot water heater was the incorrect unit for LP Gas. Previous owner installed a Natural Gas Unit for LP gas use. So obviously the whole unit needed to be replaced for safety and code concerns. AHS immediately denied the claim, stating that they are not responsible to put a new unit in due to improper installation of the previous unit.

There was one time that I had a problem with my heater and it took forever for them to replace the whole thing. They can do better. I haven't had any problems with their contractors except sometimes they'd be late.

I’ve had the coverage with American Home Shield since I bought the house almost a year ago. They've come out a couple of times and I haven’t had any problems. They did what they’re supposed to do and everything has been resolved. However I wasn’t aware that refrigerators are not covered. I just made a service request for the refrigerator since I assumed that it was covered but it was not. With a flex plus coverage of $550 for the first year and I think it’s $652 for my second year now, I thought they needed to cover the refrigerator. Other than that everything’s been good.

My dishwasher started malfunctioning right before Thanksgiving. There's only one repair person where I live. Sear's came. They couldn't repair that type of dishwasher, so they should not have been called in the first place. They made a wasted trip. Then the local appliance repair person came and he couldn't do it either. So the one thing I found disappointing about American Home Shield is that my dishwasher was top of the line and they ordered bottom of the line replacements, so I upgraded the next level up. They're going to install it so bottom line, everything is good. I just want to have functional, attractive appliances and I'm very happy with the service. I’m really glad that I’ve signed up with AHS. This home warranty is fulfilling the purpose that I wanted.

We had a problem with our pump downstairs that's why we asked someone to come in. We submitted a claim and there's no problem at all. The representatives were very good about it but the contractor they sent was not as good as I would have liked. He had to conduct several times. The pump wasn't fixed the first time and it was difficult. He didn't call us back. Within 24 hours we had to wait on them and then several times he said he was coming, he didn't show up because of different issues. But he did finally fixed it and it is working fine now but it took longer than it should have. On the other hand, we had no problem with the person sent in for another claim for our heater.

No complaints at all. If I had any, you can bet everyone would hear from me!

Have used AHS almost 20 years. Have deleted many/many/many times their e-mails, basically to give me homeowner tip AND upsell me. For the 1st time today I engaged their offer for savings on new appliances via their e-mail to me. 1st...the phone agents follow a script and CANNOT answer consumer questions...and don't really care. 2nd...once I gave them vendor model #'s, they would quote me their SPECIAL AHS prices.

Just recently in February I placed an order and went over it with their customer service. I said to her the light in my kitchen keeps going out. I said it’s not the light bulb because I keep my light bulb okay and my husband went to try and put a light bulb in another time and it shocked the heck out of him. I also told her, “When your service person comes out, they’re gonna need to bring an extra tall ladder about twelve or thirteen feet.” Then I said "Could you repeat my request back to you?" She did.

Anyone thinking of buying a Home Services Contract with AHS needs to really think twice. Are you trying to buy peace or stress? Here is what happened. Kitchen Faucet handle came off which was fixed by first plumber sent by AHS. Due to faulty installation, the second one came and further messed up and caused a HUGE LEAK! Rather than fixing the issue, he ordered a replacement from MOEN because it was free but he did it by ground shipping without checking with me, the home owner. I would have paid the expediting fee of $20 had I been informed.

My heat went out and I called American Home Shield and they sent Bailey's Appliance over here. They diagnosed the problem, it's been the bad condenser and they called me two weeks ago and said that they went to order the parts, he'd let me know when they come in and they would set up a date to repair. Well, I haven't heard a word. So I called back American Home Shield and they put me on hold for 30 minutes.

We got American Home Shield as part of the purchase of our new home. We had a water leak in our kitchen and called in to have service call. We explained the urgency of the matter and the representative said they would escalate the issue to have service immediately, but our service call was never put in. I was only told about this when I called in the next day to confirm. We put another service call in and it would take 3 days! We were forced to live without water for 3 days until someone came out. This back and forth went on for days. The company that the appointment was scheduled with gave us a 3 hour window in the morning, but ended up coming to our home 5 hrs late! at around 8pm. Once the leak was repaired we found out that because of the delay in service that the water damage had spread through our whole kitchen and AHS would not help cover any of the damages...

I filed a claim with American Home Shield after I came outside on my way to work into the garage and saw water everywhere because of a hole in my water heater. I went through their automated system and everything went really smooth. About 15 minutes later after the call, the contractor that was doing the work called me to set up an appointment. The contractor was okay. He flooded my garage three times because he can't get that thing from the walls right (he was new) but he got his supervisor. I wasn't upset about it. Things happen but they are professional as far as doing the work. It was really, really fast. It has always been super easy with AHS. I pay my premium and when I need them, I just call them. I've only made one claim with them so far and it has been great.

I've had a couple of incidents I've had to use them, and I haven't been dissatisfied as of yet. Like recently my garage door wouldn't open and I kept putting it off a couple of times until I finally decide to get it fixed. I went online and put the request in, and the rep called me the same day, schedule to come by a couple of days later and arrive like 45 minutes before he was due here. He texted me if I have time, but I was outside and that I could come back later, which I thought was awesome. The guy was was very professional, explained to me what the problem was, showed what it was and it took him maybe 15 minutes to fix it. My daughter recommended them to me a couple of years ago and then finally I decide to put my home on it and now without a doubt I highly recommend them!

I ran a load of dishes on our dishwasher but it hadn't washed. And the guy came out here twice and didn't find anything wrong with it. Surprisingly, it worked good ever since. We've had a contract with AHS for at least seven years since we've been in this house. We bought an older house and we've had a lot of things done with our swimming pool, and we've always had good results.

AHS has been successful helping me with any claims that I've had. My garage door was totally unusable so I submitted a claim to AHS. The contractor they've sent was pretty good and customer service-oriented. He answered the questions we had, explained what he needs to do and if certain things were a problem that American Home Shield may not cover it. It's been perfect since the repair. I can now close my garage door and open it.

We were having problems with a leaking refrigerator icemaker. That required getting a Sears technician through our AHS insurance. Instead of telling me to call Sears and work it out with them, the AHS rep took charge of the problem, ensuring that we got the right help and got it promptly. The Sears technician then solved the problem quickly. I hope AHS will continue to act proactively like this on behalf of its clients.

I've been with AHS off and on for years. I've had them in the 80s and I’ve never had a service issue that was never taken care of. Their service is good, however, their prices have gone up quite a bit. The cost for the policies and the coverage are really becoming overwhelming. We're not abusers of this type of policy and I believe we should not be penalized for their other customers that are abusive. I use it when I need it and it’s very few and far in between that I’ve actually used this policy to fix my things. Because of this, I am probably not going to pick AHS again this year.

We have been a part of American Home Shield for ten years and have had three needs for service. One was for service on our air conditioning unit that was solved quickly. The second was an issue with our clothes washer. The washer was putting grease on our clothes. The service man came quickly to check it out. The washer was serviced then and two more times to no avail. Our service man contacted American Home Shield to let them know that it was not repairable. AHS got the ball rolling and we were blessed with a new comparable clothes washer in just a few days, installed and working as promised.

Overall I have had a positive experience with AHS. I have had a few instances where I needed a callback to have repairs completed, but in fairness I have used the service since buying my home and am sure I have saved a significant amount of money.

I was impressed with the prompt service of Hammond Appliance Repair. I was not impressed with the unprofessional appearance of the employees. Hammond did a great job on the repair and my new ice maker is doing a great job.

The heater stopped working so I submitted a claim online to AHS. Contractors were prompt. I was glad that they came on time and fixed it. They were able to get the part fairly quickly so I was satisfied with their effort and the service.

American Home Shield makes you feel covered and secure about home owning. Nothing fears me about the outcome when protected by AHS. Reliable & Responsible.

A very professional company providing service for people's appliances and systems across a wide area of the United States. Ease to contact and get service when it is needed. Available over the telephone anytime.

I find it hard to get a hold of a person when filing a claim because it goes in to the automatic and it never gives me the option of going to a person. I was having problems with the indoor unit and they came out in January and cleaned the sensors on it. They unit started acting up again so I had to have them come out February 2nd, and they sent the same guy out. And then this week, it's been acting up again so I called them again and they're supposed to have a different person out today to take a look at it. The contractors AHS send mostly are generally really good. I've only had a couple of issues with the contractors in all the years Ive been with American Home Shield, which I think is pretty good. What I like about using American Home Shield is that it's a relief because I don't know the contractors and I don't know who to call and American Home Shield takes that burden off of you.

I had a good experience with AHS. The people that answered the phone are always very nice.

We've had good experience with AHS. When something comes up, we call them and within a couple of days, somebody was coming and took care of it. Last year we called them for inspection for the heating. While the technician from MJS Mechanical was here inspecting, one of my air conditioners was having a problem and he fixed it. He was a great guy.

My toilet started leaking and I called AHS. I submitted my claim on the internet and then I called back because I wanted somebody to get there sooner. They said, “Well, we have 48 hours.” I was a little bit miffed about that but other than that it was fine. Contractors were excellent and there were no problems after the repair.

I'm disabled so I can't get down and work on the toilet like I used to. I filed a claim with AHS when the toilet wouldn't seem to shut itself off. AHS was very good. I called, got a person on the line, and when I told them the problem, they said they'll get hold of the plumber which they did. The contractor that came to my home was very polite, kind, and efficient - a no-nonsense guy who knew his business very well. Everything that I addressed was taken care of right away. That's why I've recommended American Home Shield to other people. It's also been that way every time we've had a claim or had to turn anything in.

My tenant that was staying in the home had told me that two of the outlets were tripping the breaker and there was a problem with the trash compactor or whatever in the sink that takes the garbage. So I contacted Home Shield and within a half hour they returned call for me and said that this company was going to be contacting me about this, and this company is going to be contacting me about the other, and they contacted me within 24 hours. The technicians went over there, found there was no fault of the tenant, and made the repairs. They were fantastic!

I would recommend AHS. There were some difficulties but it was more with the people that they had come and do the work. Our faucet was leaking/dripping so we called AHS. Most recent call to them went very well. They sent out a man who saw what the problem was and that we had to replace it. So he left, that was on a Friday, he came back on Sunday and replaced the faucet. The prior one, however, where the guy replaced the faucet took forever and that one was lousy.

My garage door completed came off the hinges and had no way to secure my house. Customer Service told me that I would wait for the company to complete the work which could be up to 72 hours because of the weekend. Asked to talk to supervisor and was refused numerous times. The customer service told me that the customer does not tell the company what is urgent even after I explained everything to them. I have two policies with them. Definitely will be looking for new home warranty company. The lack of compassion and willingness to work with customers is horrible and not to be able to talk to a supervisor is horrible customer service.

There was an issue with the heating system in my rental and it took multiple trips with multiple companies and different technicians to get it resolved. One of the contractors even said the system is old and that I should just get a new one. Anyway, one technician from a different company finally found the issue and had to order parts for it but was able to resolve it. It took three or four weeks to finally get it resolved. Then I've had an issue with the microwave. I called it in, paid the $75 fee, told them to tell the contractor to call the tenant, not me, to schedule. Yet they called me. Other than those issues, it's been a very positive experience over the years before they switched to an automated system where you are put on hold for an hour if you wish to talk to a human being, and this ticks me off big time. I have recommended American Home Shield and would still do though. Some issues happen but mostly due to the contractors' fault, not AHS.

We have been a customer for AHS for almost 4 years. We have not had any issues with their service until we most needed it - this past week. Our furnace decided to stop working correctly in one of the coldest February's in history. We are going on our 6th day of subpar heat. The contractor came out on Tuesday (today is Saturday) and provided AHS with all the information they needed to move to the next step. We have called AHS no less than 10 times this week and have been given different information each time. We have not received one call back from AHS to advise of the status of our claim. We are beyond frustrated at the lack of service and response from AHS. We were told today that Purchasing does not work on the weekends. We also asked that a supervisor call us back and that did not happen either. We are beyond frustrated at this point.

I was having trouble with two toilets in my house as when you flush them, they kept running unless you get into the tank to stop the water. It was aggravating! On one toilet, I couldn't find the little chain that hooks the stopper to the handle - it had came loose at both ends. To solve this, I have to turn the water off in that bathroom entirely until the servicemen sent by AHS got here to fix the plumbing problem. They are prompt, courteous, and pleasant to work with. I had no problem with their servicemen and I'm very satisfied with Home Shield's service.

I had a problem with the heater. The contractor they sent was a really nice guy; he was professional, courteous and on time. I'd recommend both the contractor and AHS.

I've had a problem with my garage door and my furnace, and both were taken care of well. However, when I had an issue with my dishwasher, the person I spoke to on the phone was a bit abrupt and I never got a call from whoever the contractor was. I called in when I discovered that it was actually off and someone's here the next morning.

Our air conditioner wasn't working. It stopped cooling the air about a month and a half ago. When I filed a claim, American Home Shield has been great but my experience with the actual vendor went bad. The contractor was on time, friendly, knowledgeable. He told me that the compressor had to be replaced, could not be repaired and it would take five to seven days to get the part. About two weeks later I didn't hear anything from anyone so I called the contractor. They said they didn't know what was going on and didn't have any record of the part being ordered.

Submitted a service call with AHS for a cracked toilet flange. I had to take time off from work to meet the plumbing contractor only for them to tell me they needed to reschedule because they didn't have the parts to fix the toilet. When I called AHS to speak with a supervisor I was told someone would contact me in 24 hrs. This type of service is unacceptable!

I came downstairs only to find out that my sink is full of water. I phone AHS to get somebody to help. Reps at AHS are courteous. The contractors, however, were not able to perform the services that they were hired to do. We had two mechanics come out and none of them was able to unplug the sink. A third one came in and said he was the master but he couldn’t get it done either. So when he left I just went to do what a home owner would do: I unplugged the sink myself to drain because they couldn’t get it unplugged. I'm dissatisfied as nobody was able to deliver what I was paying for.

It was a lot easier filing a claim with American Home Shield. I make one phone call and they give me a return call with a date of a contractor showing up. They show up and do the job. I make the payment, they leave and I never have another problem. It's a done deal. I recommend AHS to all my children, my grandchildren and neighbors.

I called American Home Shield and they dispatch a good electrician within a day or so. I watched him do his job and thought he was very professional. We used them for a number of occasions and they always perform very well. They respond quickly and have good technicians.

Our range caught on fire. The contractor contacted me and scheduled very quickly. He called en route and was on time. He recommended replacement of the appliance and AHS already approved it! We are very pleased!

The claim process of American Home Shield is always very simple. On one of my claims, the problem started back during the summer and all I did was the usual: I called the 800 number, scheduled an appointment, and someone came out to look at it. I happened to go on a vacation after they came out to look at it but they did definitely come and fix the problem once I returned from vacation.

Our toilet was leaking so they had to put a new seal on it. The technician that came to our house was prompt and very friendly. He told me the things that AHS does not cover. I had no problems submitting the claim.

Submitting a claim with American Home Shield is typically a pretty easy process by phone or online. The contractors they send are fine but I have a problem with one of them as they’re having a problem figuring out how to fix an issue in their communication. It’s not great but overall I’d been happy.

If I can I usually file my claims online. The service rep calls, I ask them if they can come at such and such time, and they're usually on time, maybe 15 minutes off but they always give me a call and give me a 20 minutes heads up. They come in, do the job, clean up the mess, and off they go. I've had American Home Shield for at least 12 years. That should say a lot right there. They're Class A.

My heating unit failed 2-23-15. Your service company responded quickly but then everything went sour. I have been without heat during the coldest days of this winter. The service company ordered the part but DID not inform me of this till I called them. Now it is 2-27-15 with no part and UPS will deliver it tomorrow. The problem now is the service company says they will not install it till Monday. I have never had such sorry service and have had no one that really cares if we have heat for the weekend. I would not recommend anyone buying this service. My next move is to call the public service commissioner for the state of Louisiana and get them to call AHS. By the way if you call them you get a call center that can do nothing to help with the repair company.

We've recommended American Home Shield to a lot of people. They're great and they take care of any problem.

Have always had good experience with AHS. Pleasant, courteous and timely. Have had contractors always work to my satisfaction with repairs. Would recommend this service. Have been satisfied with my 5 years that I have been with them.

American Home Shield got my information mixed up when I filed a claim in their website. They sent the technician to the second property which is the wrong property address. Fortunately, I knew the technician and he personally called as he thought he was in the wrong place. On the other claim I had them repair my father's heating unit and I got excited that I only have to pay $75 and I can continue to call them until it was fixed. But I'm not that pleased. They took four to five service calls to get it fixed.

It's a comfort to know that AHS has my back in maintaining my home and if disaster strikes. My Air Conditioner went out and the repairs would have cost me over $1000 for parts and labor. Instead it was just the $75.00 service fee. Repaired in just two days from notifying AHS. The repair man was very knowable and had the replacement parts on his truck.

I have been with American Home Shield for nearly 20 years and have received expert service on every occasion I've called. Very professional service personnel have come into my home and treated me with respect and courtesy. The service men's uniforms were neat and when asked, they covered their shoes to cross the carpeted areas of my home. I am a serious neat freak and we do not wear shoes inside my house. I called for service on a Sunday and the plumber showed up right away and unstopped the drain from the outside. One other call was to service my refrigerator which resulted in the purchase of a new one paid fully by AHS. That was a pleasant surprise. Needless to say, all the repairs were completed to my total satisfaction.

I like the response time on getting contacted and American Home Shield fixed whatever issues we had.

My sink clogged up. After submitting the claim, AHS gave me the number on the spot. When I called Roto-Rooter, the guy called me right back and was already out here within three hours. All he had to do was bring a snake in and run it down the hole and bring it back up and blow. It was easy for him. He was good and did everything expected. He also didn't leave any mess after his work. It was wonderful service.

We've been pleased with American Home Shield. We have not had any difficulties when we've had a reason to be reimbursed or had someone come out to check major appliance - very acceptable experience.

The guys AHS sent couldn't fix the hot water heater because it wasn't doing the thing that I said it was doing at the time. So I said, "I hope it doesn't blow up and catch fire." They assured me that wouldn't happen. I put in a second call before they came out, so I wouldn't get charged with two service charges, and they fixed our hydro tub. The service guys were good but I think they were better in the past. I think AHS cut back. But overall, the service is awesome and it saved us a lot of money.

Last time we had a claim was in October. Our refrigerator went out and it was horrible because we had 18 people in our home. I kept trying to call American Home Shield. They kept putting us on hold and we didn't have any time. It was getting late on a Saturday afternoon. We had to drive into the next city and go buy a refrigerator because I have a freezer full of fish. And then we were told when I put a claim in that it won't work, that they didn't give us an approval to do that. I said I had a house full of people and the refrigerator crammed full of everything. We noticed water all out on the kitchen floor as well and we opened up the freezer door and everything was melting. The kids love it because they got to eat all the ice cream we had left. But that was it -- they told us they wouldn't cover it. Before, they've taken care of us but this last claim was horrible.

My shower was running just hot water and it wouldn't shut off. American Home Shield sent a contractor and he was able to fix the problem. AHS gets a person out in a timely manner and that person is usually a reliable company. It's excellent.

I have been waiting 8 weeks to have my washing machine repaired by American Home Shield. I called the last week in December to request service. It took 6 days for the "repairman" to come out. He diagnosed the problem, said he would order the part and call to schedule an appointment with us when the part came in. He comes back a week later, puts the part in the washing machine and 2 days later, we are back to square one. Machine malfunctions. Tried calling him for several days to get him back out but he wouldn't return our phone calls. Called AHS, waited on the phone for 30 minutes only to be treated very disrespectfully by a representative. Hi Monica. Basically she did nothing to help. I finally get thru to the voice mail of a supervisor. She calls me back and I fill her in on what's going on. She was very nice and I start believing at this point that my washing machine is going to be fixed.

Most of the vendors, with the exception of one, had been very professional and timely to get in touch to make the appointments. I had one little incident with AHS that wasn't so great but overall it's been good.

We had AHS once before when we lived in Dallas and used them and we're happy with the results we received when in Dallas. We moved to Needville Texas a little over a year ago and when we purchased our new house it came with a different homeowner's policy company. We never used it and when it came time to renew our policy after the first year we decided to go with AHS because we used them in the past and we're really satisfied with there services offered. Anyway we asked the person who we contacted when we called to get a new policy on our house here in Needville and specifically asked about the coverages on our Water Well and Septic Systems. They told us EVERYTHING we were asking to be covered WAS COVERED. My wife verified by asking the plumbing for the septic was covered from the toilet to the field lines out in the yard and the person said "YES everything is covered we were asking for."

It started in the first cold spell that we had and, for some reason, the door had pulled away from the hinge and when I close the garage, it didn't close properly. I submitted a claim and it went very smoothly. The contractor seemed very knowledgeable and explained to me what the problem was. He told me there would be a $100 fee upfront and then he explained to me that their one product didn't cover one part, which I was disappointed in. I had to pay extra $60 and I didn't have a choice. But still, I would recommend American Home Shield.

I got very good service from American Home Shield. I got a new dishwasher and a new washing machine.

Our first call with AHS for service after having them for a year and half was an okay experience. However, the 2nd call has been a nightmare. We had a routine kitchen drain blockage, we got assigned a contractor and it seems all okay. But after waiting for 48 hours without a call from the contractor (we even tried calling them, but they had no answering machine and no one ever picked up their phones) we cancelled the service call hoping to fix it ourselves by snaking the drain.

The thermostat was broke. They were quick and efficient in processing the claim. Everything worked out. This is about the second or third time I used AHS and each time it’s been great.

From the first call through the issuing of the check, the company was professional and quick with each response.

Friday I had a pipe that burst. I called AHS and the lady told me that they had up to 48 working hours to get it fixed, so I canceled my claim and got someone else to do it because I couldn't wait to get it done because my downstairs was flooded. I didn't know that on the fine print, American Shield has 48 working hours before you had to be contacted about the plumber, electrician or whatever. I thought if you called in on a Friday, somebody would call back on a Saturday. Now I'm really thinking seriously because I think a homeowner cannot wait 48 hours. They are excellent when you call to get something done during working hours and get immediate response I would recommend AHS because they have an excellent customer service but would just tell somebody that there's a 48-hour wait before a service comes. Other than that, I can't say anything bad about the company.

They're efficient and they completed all of their work on time so it's been a very good experience with AHS so far.

Everything has been excellent with my last claim for our heating system. Since we moved in, anytime that something occurs, it's truly rectified in a short amount of time. I enjoyed the turnaround service and we're very satisfied with it. They came out twice right away and took care of the situation rapidly.

I purchased a shield essential home warranty on recommendation of my realtor. 4 days prior to settlement on the home, the outdoor condenser unit on the heat pump outside sprung a leak. I called AHS and was told someone would contact me from American Team. American team called and set a appointment up and they arrived on time. The service man checked out the Heat pump and condenser unit and told me someone would call me the next day. Then he asked for the 75.00 fee.

A few years ago, they sent me a person out to fix my AC who told me that the whole indoor unit had gone out and they would have to order the unit. After a week I didn't hear anything from them. They then told me that they were waiting for the insurance and after a week came with the part. But then the guy who was going to install it was different from the original and told me, “Ma’am, I don’t think it’s your indoor unit. Have they looked at the outdoor unit?” I said, “Yes, sir.” He said, “Well, would you mind if I looked at it again?” I said, “Most certainly, you can go out there.” He walked out and he looked at it, and then he said, “Ma’am, it’s not your indoor unit at all. It’s the starting capacitor.”

Called for plumber, after waiting on him on two separate occasions he finally showed up on the third and claimed it was a pre-existing issue which it was not. Then the plumber proceeded to send vulgar texts to my phone, then returned the service fee because he was obviously in the wrong. After that, American Home Shield sent me a bill for that same service and demanded I pay it, period. Rude customer service associates at that. I would never recommend anyone waste their money with this company.

Based on email and phone conversations, all the systems for my pool are covered. My pool maintenance company notified me that the pop-up pump motor is broken and needs to be replaced. I made a service request to AHS online so they can fix the part. In my service request, I specified exactly the part that it was defect. Service fee costed me $75.00. Contractor called me to schedule the visit and get details on what is broken. I reiterated again the part and what is wrong with the pool. They knew precisely that the pop-up pump motor is broken. When the contractor (chosen by AHS) came to my house, they told me that AHS is not covering that part.

My realtor wrote this company into my buyer's contract when buying a home recently. What a mistake that I did not do my due diligence. Horrible repair company that left and did not take care of problem, then had me wait 2+ hours for return visit. After two and one half hours, called and asked if someone could stick around as they were running late. Now I am learning it is up to me to find out serial number and call that number into them so they can ordered the part? Why was this not done on the very first visit? And how do they know what is needed, since they have not returned to look at washer. Something is very fishy and this is another one of those "we will scratch your back if you scratch ours".

Overall experience with American Home Shield was good and the contractors sent were okay. I would recommend them.

Hi, I've had American Home Shield since 1999 in two houses. Through those 16 years, the cost of their service has increased, including the service visit fee. The number of things they're willing to cover has decreased, there are frequent website issues (including no way to reach tech support), and today, I had my second fine print phone call from them that an item wasn't covered. In the first case, a lizard committed suicide on my central air conditioning compressor (not covered - pests) and today, a leaky faucet wasn't covered (because it was a faucet). Many of the service contractors who they subcontract with have told me that they will pay for the cheapest possible parts to fix the problem, even if only temporarily.

We had nothing but good satisfaction with them. We had a hot water tank leakage and they sent people who were congenial and communicative. That's the only claim that we have submitted through them but it worked out very fine. Our hot water heater now works perfectly.

Our experience with American Home Shield has been above reproach. The customer service is great and we have shared our great experiences with our neighbors, family, and friends. They have joined the AHS family also. AHS has saved us lots of money on repairs and if they are unable to repair the appliance, they will replace it with no reservations. They have made our life stress-free where we do not have to worry when our appliances break down. We just pick up the phone and call AHS, they contact the service providers and the service providers contact us - it's usually done within 1-2 days. We would never go without it and I suggest you don't either.

American Home Shield makes sure that the people they send out are very timely and some of them call and follow up to see how the person did. If it’s somebody I liked and requested, they will send that person out.

Had a problem with my furnace. I reported the problem and the AHS rep I spoke with was polite & professional. They gave me an appointment and the folks came out and fixed it. They replaced the furnace. They have good service so I've been happy with American Home Shield. Otherwise, I wouldn't renew my contract every year.

We have three homes with AHS. They help when needed, fair price for coverage, and have helped on several needed repairs or replacements. Great to have been covered by them.

It's been good every time I've called Home Shield. Our hot water heater and the relief valve was leaking so I called AHS. The contractor came to the house, I went out and greeted him and he knew basically what I had told Home Shield was wrong. So he came down and looked at the units and said that he needs to replace the valve. He went out to his truck, got the valve, put it in, and he was done in less than an hour. This is my 4th home that I've had with them and I've never had any problems at all. Although there was one contractor in Alabama that Home Shield had that I had to call them about. But they got them out there, riding around with an air conditioner unit in the back of his truck instead of bringing it to the house. AHS have always done what they said they would do.

We recently called American Home Shield about our AC unit. Water was coming from a spill in the attic instead of out of the drain. The drip pan was overflooded. The representative that I talked to over the phone was very professional. He got somebody out as quick as he could. The contractor was also good and he explained what he was gonna do as well as what was the cause of it, and he took care of it. It all worked out really good.

This is such a good idea, your home is protected and your out of pocket expenses can be controlled. So far we have been lucky that the house we have covered has had no major events but it could happen at any time and we are ready with American Home Shield! We plan to get this on the next home we build to cover us after the builders warranty expires!

AHS is a great company and exactly what you want when you buy a home warranty. When our air conditioner died, we called AHS and they sent somebody to look at it. The technician figured it was the condenser. Since we bought an older house, the air conditioning was also an older system and we understand what its lifespan should be. I said to the technician, “Let me ask you a question. By doing this and the repair, am I just delaying the inevitable? Am I just putting lipstick on a pig?” He said “Well, to be honest, kind of yeah. It’s an old system.” So I called American Home Shield and I said, I called American Home Shield and we came up with a win-win situation that we end up buying a new system and they refund us for the condenser. They're awesome!

In the beginning of January we started having issues with our GE Profile refrigerator. The freezer would stop working causing the items in it to defrost. We contacted the customer service number and were told we would be contacted in two business days to schedule an appointment for service. We were contacted within those two business days by the company that would be preforming the service call. They informed us the earliest appointment they had was 2 weeks away. We accepted the appointment not knowing that AHS's policy states they only have two days to resolve the issues after calling us.

It is very convenient and instead of paying the full price payment of every repairs, plumbing or electrical that I need I pay only the deductible so it's very helpful. However, sometimes the vendors are not available. Because the people were not available they’re not getting back to me and I have had to wait a couple of times. Eventually, they have fixed the problem though the guarantee time of 48-hour response has not been met in a couple of times.

My recent claim with American Home Shield was for a refrigerator and fan. I filed it over the phone and the representatives were courteous and knowledgeable. I had the same problem with it a couple of times so I think it’s not because of AHS but the refrigerator but now it's doesn't seem to be a problem. We had a good contractor and the experience was great.

My furnace is making a noise. Something is wrong with the motor. It is wobbling or it is loose. So I called it in and the technician came. He looked at it and said the motor is wobbling and needs to be replaced. When he called American Home Shield, they said "no the furnace actually has to be broken before we can do anything with the motor". So what it meant is that this motor noise is not going out. It is still not being attended because the technician still has not come. Now the only thing that can happen is the motor is going to get worse, either it will catch fire or it will just shut down when the temperature is minus 40 degrees. And then I will have a conversation with AHS again. I hope they can imagine my frustration right now.

I had seen on Facebook one of the people I knew was talking about American Home Shield - how it's a great policy to have for your home. So I looked at the AHS website - at that time, our drier wasn't working - and I thought nothing's to be lost by trying it. I called the company and they talked us through the process of applying for their policy. After we get it all done the next day, the repair company called and came out the day after that. I was really happy with their service because it wasn't anything really major - I have a feeling if I had called any other appliance repair would have soaked us for a whole lot more money. My dishwasher also decided to die so I put that in as well for a claim - it turned out to be the control board panel. The representative that AHS sent out showed me how he tested it and said we'll have to order the part and that it might take a week or two. But it took only about four days!

It covers what they say it's gonna cover, and I haven't had any difficulty with them. They do what they say they're gonna do. That's an insurance policy for your house.

Overtime I've been pretty satisfied with American Home Shield. Recently I had an outdoor faucet and the hose was stuck tight onto the faucet itself and I couldn’t get it off. The contractor came when he said he would and did his job. I submitted the claim online but sometimes I would rather have it easier to speak with a person to explain the problem in more detail.

My last claim was on the hot water tank. They came, found the problem, and fixed it. Everything has been okay after the repair. I have had AHS for several years and have been satisfied with them that's why I stay with them.