American Home Shield Reviews

We've always been pleased with their services and they get back to us in a timely fashion.

They've always been attentive when I've called and they usually schedule the person to come out within 24-48 hours. I have been pretty happy with that.

I'm not that happy with American Home Shield. The electrician that they sent to fix my drier got pissed when he had to come back twice for the repair. When he first came, he unhooked the exhaust hole when he pulled the drier away from the wall so I had to call him back because all the air was going into the room. He was mad when he came back to fix it and when he left, we noticed something in my washing machine was gone.

I like American Home Shield. The refrigerator and the stove weren't working so they fixed it for me. They were good at getting stuff fixed for me when I needed them.

Working with American Home Shield was a very good experience. They did what they're supposed to. It’s hard to find people that do just that.

My experience with American Home Shield is very good. I would recommend them.

Worst Company Ever. I have had AHS for many years ~ but no longer. I was on hold 1 hour and 20 minutes this time only to get a representative who hung up on me. (FRAN) In order for Fran to solve the issue some research had to be conducted on my account and she told me due to high call volume someone would need to call me back and I said no ~ I have waited 1 hour and 20 minutes myself, I deserve to be taken care of. The heater isn't working again. I was having yet another air/heating unit problem (3 service calls in the last couple of weeks) and at least 10-15 service calls on the unit itself (of which I paid $75 each time). That is A LOT of money (along with the monthly fee).

I've had a good experience with American Home Shield in all I've done and I've had them for three years. An electrical storm knocked out the dishwasher recently and filed a claim. The technician they sent was excellent in every way and the dishwasher worked fine after the repair. I appreciate the work they do and being able to contact them when I need help.

AHS was very prompt in responding to our problem. The contractor that they recommended called us within 24 hours and set up an appointment to come out to the house. Since I am not as mobile as I once was, and not able to go into the basement where our appliance was, the contractor checked it out and then came up and explained the problem to me in detail. He was thorough and very polite and answered all my questions. Since he was not able to fix our situation it was sent back to customer service to get a replacement appliance.

I've been a paying customer for years, however when I went to use the service, there was none. They have yet to answer the phone (several HOURS on hold). I got a service request yesterday via the web page, but the contractor assigned (today) did not show. The assigned contractor called and said they would be here by 4:00 PM. The only work that can be done is during business hours. Someone should have told my furnace that. It's now late Friday night, and the contractor does not answer their phone (no answering machine or voice mail available) and AHS has yet to answer the phone. My furnace is not working (and yes it is cold outside) and we had agreed (with the contractor) to have service during the required business hours, but no show, no answer. I am on hold with AHS as I type this, over 2.5 hours so far and waiting....

My wife has been telling me for years that we ought to consider getting a home warranty on our appliances, so I did with American Home Shield. And about a month and a half later, our fridge broke. It's a Viking, a high-end fridge. The guy came out, on time, on schedule, analysed it, made the necessary repairs. Maybe a week or two or a month later, he came back out, corrected the problem. Happened the third time, and they found out that it was something else. They have been awesome from the beginning to the end. I thought they were gonna reject me because it happened so soon after I got the warranty. I thought they were gonna say it is fishy. But they didn't and that's cool and awesome. I'm a happy. I would recommend them.

About a month ago we started having that little pingy sound from my furnace and it's a steady ping. I called AHS to file a claim and they're very efficient--there was no delay. Once they have put my request in the system, someone called me back within another hour and a half to set up appointment. They were able to accommodate me on the day that I needed. When they came out, the gentleman said that it wasn't pinging when he came out. He fixed the fans to the furnace that were loose. I had to give him a call at the end of the day because it started to ping again. Once he finished, we didn't hear any more ping sounds except for about two days ago.

We had the heating person out four times before the problem was really corrected. It took multiple trips to have it corrected and it was difficult because the contractor didn't speak English so when we had a question, if we couldn't understand or get the answer from him, we had to call his supervisor at his office. But we're satisfied with the way it's working now.

Filed a claim over the phone over a clogged pipe. The representative was very professional and the contractor was very cordial in terms of what needed to be done. They did a fine job and I haven’t had any more trouble with that. Everything was done in order.

Everything's been great with American Home Shield. I've utilized one of the service providers due to some plumbing issues. They came, did a great job, and I've even hired that company to do some additional non-warranty work for me. As far as the processing goes, everything is fine. It was easy to call in the claim and everything resolved pretty quickly. When my warranty is up later this year, I'll probably upgrade it and get a different plan. I'm happy with it and will definitely recommend AHS.

We have had AHS since we bought our house. We had to call them for the following: Heat and Air went out, Washer went out, hot water heater went out. We have had great service.

My compressor outside was making some really strange noises, and when I touched it, it was very warm, to the point of being hot. So I called AHS and the gentleman came out and checked it all out. He determined that the coils in the house are the ones turning hot and he said that is normal. What will happen when the coils get a hole in them and lose their Freon that it will make the outside units stop working. It will not let the motor run because it's not working properly. When we looked at that coil in the inside unit, it looked pretty shocked.

We've had a couple of claims with American Home Shield. First one was with the dishwasher. We submitted the claim and AHS sent somebody out the next day to repair it - it turned out to be a stuck float. It was fixed and it's been fine since. The only issue we had was earlier this week; we had a plumbing problem. We called for a plumber due to what we suspected was a broken water pipe. They couldn't get out 'til the next day, so we called an independent contractor to come out and fix it because I really didn't want to flood my house. We cancelled AHS but they showed up anyhow the next day. So I've got one good and one bad experience. However, overall, AHS has been relatively good. They're not as responsive as I'd like them to be, but I know that they have schedules to maintain too.

American Home Shield has always been really good to us. We have nothing to complain about; they got right on it and always helped us out.

I have been in the house a little over 2 weeks. The heater did not work during the home inspection. It was repaired before I purchased the home. The heater stopped working during the middle of the night. I called, they got back to me quickly, set up an appointment for the next day. They denied the claim saying "It has not worked in months."

My heater stopped working on the first week of February 2015. I contacted the company, who sent a guy that really did not want to be there doing what he was supposed to do: fix my heater unit. He examined the unit and indicated that it was the compressor in the outside unit. I asked him to check the half unit inside the house because the night before it smelled as it was burned. He replied that it was not necessary but I insisted. So he complained that his tools were already in the car and he needed to go and get them. I told him that it was necessary. He came back and checked the heater strips, which are almost falling out of their place, and he indicated that they are supposed to be like that. When I asked about the burning smell he said that it was part of the system.

The service we have received has always been very good. Contractors are dependable and knowledgeable in their field(s). We have had some issues with contractors in the past, but AHS has always dealt with the issues in a timely manner and has resolved them to our satisfaction. AHS also allows us to name a contractor we've dealt with if we need any further repairs.

AHS has been nothing less than awesome. I've done claims with AHS probably eight or nine times over the years, and every single time it's been excellent. I've never had an issue ever. Filed a claim for my heater recently as I smelled a gas leak and was worried about it. We smelled it for about a week before I called about it. Then the contractor sent by AHS came out and it turned out we had a little pinhole leak in one of the flame blowers. So he replaced the flame blower. Everything was excellent, from start to finish. And it always has been. That's one of those things that I continue to renew each year. I told my wife, even if we don't use it for three years, it's been more worth it every year.

My limited experience with American Home Shield was with obtaining coverage. I called the 800 number and found the information provided and made available to make an educated decision was sufficient to choose with no hesitation the plan that most accommodated to our needs.

I have been a long-time customer of American Home Shield and they always come through. My most recent experience involved a question about our account. The person who assisted me was extremely professional and polite. They resolved our issue quickly and answered all my additional questions thoroughly.

I have spoken with Customer Service on more than once and each person that I have spoken to is friendly, positive and professional.

I knew that stuff is going to break sooner or later so 15 years ago I signed up for American Home Shield. Our home is now 18 years old. The first ten years I had them, I never filed a claim. And then the last three years I've had probably ten claims. Whenever I make the call, they call back usually that same day and then the repair guy then calls and sets up an appointment. One time with the dishwasher, it would have been $400. With the garage door, it would have been $600. I've had the garage door opener worked on three different times, each time has been different, and the last time they finally replaced a part. The issue was fixed and I was very satisfied with the repair. This time it's with the AC -- the freon is completely drained. We're thankful because without the warranty, it would have been over around $2500. AHS product is doing exactly what I hope it would when I need it!

I've only had little minor things done and they've all been fine thanks to AHS!

If you want someone who gives attention, go with AHS. Every time I call them I get immediate attention like recently when I had two claims. First, the top of my oven was not heating up at all. The guy came out and replaced that. The other was my dryer where it would have to go through two cycles before my clothes would actually dry, of which they fixed as well.

In December 2014 our tenants made a complaint that their refrigerator was not working properly. We quickly called American Home Shield to submit a ticket to have the fridge repaired. The problem was intermittent and the temperatures would vary- going all the way up to 75 degrees and causing all of their food to go bad. After a repair in December that took almost a week to complete and my husband and I having to replace a full set of food to compensate for everything they lost- we thought the issue was resolved. Shortly after the tenants told us it was not working again and we quickly reopened the ticket.

Only called to insure 2 furnaces and 2 air conditioners. Was assured all would be covered to get my money. Later both air conditioners went out because of salt air on the ocean and they denied saying sprinkler system did it. I had underground tube watering system and the agent that replaced wrote a letter to that effect. They denied the claim, as expected. Taking them to authorities for fraud to customers. Then stopped them and they continued to bill for 5 months. Horrible company. Deceptive trade practices. We will see. Beware, cover nothing!!! I had all new appliances and didn't need anything but what I stated up front!!! Had cost me $7,000.00 after insurance. I will get my money back - watch and see!!!

The service calls were set up very quickly, they're here on time, clean up their mess, and explained things. For instance, my water heater went bad so it has to be replaced. I called in, it was very simple and prompt. The technician came out the first available time I had to be here. But it took a second visit because they had to order parts. But once the parts came in, they were here and done very quickly. I'm very satisfied with AHS -- they're very efficient and very good about getting back to me right away.

I have used AHS at a rental property for over ten years. They have been very good in many ways. My most recent call was to fix a very old oven. When it could not be fixed since the part was no longer available AHS cheerfully replaced the whole unit. Thank you so much and my tenant thanks you even more.

Within 24 hours of placing a claim, AHS has somebody calling and trying to set up an appointment. They usually get here when they say they're going to and they tell you if they can fix the problem or if they need to get the parts. You pay them $75 and then they call you they got the parts. We only had one problem with them and that's with the guy that had fixed our sink. Being without a kitchen sink is a real bummer and the guy ordered the wrong part. And there was a time when one of the contractors came out and we paid them the $75. A week later I got a bill from American Home Shield saying I never paid the $75. It was the contractor that screwed up and they called right away. They sent me an email saying “You owe us nothing” and that was that.

All previous dealings I’ve had with Home Shield have been very positive except on my most recent claim when I was asked $750 by the subcontractor to hook up the gas system to the furnace, and hook it up to an existing outside vent. The heater works fine so they installed it correctly but I just don’t like being held hostage. At the end of the day I don’t have a choice: I had to pay the $750 or not get it done. So I did. Whenever I had any other issues, AHS has always been responsive. I only wish that they would be a little bit more choosy about the contractors they use. But they're doing their job so apart from the contractors, I recommend AHS to friends and family.

I always call in at American Home Shield, give them the problem, and they make things happen. If the contractor is coming from a town that's like 50 to 60 miles away I question that and ask for somebody closer and they make that happen too. I've never had a problem with them. They always do it really well.

We had a drain blockage that took several attempts to get it fixed. They had to get a second plumber. But everything's working good now. Their representatives were very cooperative when I told them that the problem still existed, when they had to send the second one. I've used them several different times on different things, and they've been really good. Having American Home Shield has been a good investment for me.

I just printed out Consumer Affairs's list of home warranty service companies as I wait for MY service provider to provide a living breathing individual to help me. I will be calling other providers shortly. Backstory: I have been on hold listening to how valuable a customer I am for approx 35 mins. I had to call back because the auto services request I made on 2/13/15 for services on my GE fridge went to GE as a dishwasher.

The heater wasn't working and so I called American Home Shield and they came out and fixed it fine. I called in and the repairman called me that day. He came out and saw what part he needed and ordered it. He came right on time and did it. I'm real happy with them!

I called American Home Shield for a technician because our dishwasher went out. I talked to one of their service representatives and she put me in touch with someone who would give me a call within the next 24 hours to set up an appointment. I'm pleased with the contractors that they have and the people they send out are always very courteous.

Back in the summer I filed a claim with my air conditioner. The guy they sent came out and checked it, and he told me that they had to replace it so they did that. I've had the one contractor sent by AHS many times, and he's a great guy. The house is a rental and the person that rents from me hasn't complained at all so I think the replacement air conditioner is doing quite well.

The last claim we did with American Home Shield was my garage door opener that wasn't opening. The problem started first part of January. I called the next week and they got out here right away and took care of it. I didn't have any issues. It was a great process all the way through. The repairman did a great job. He was very informative.

We had plumbing issues and placed a repair work order online with American Home Shield. We quickly received a call from a local repair service. Unfortunately, the repair was not completed due to it being a bigger than he was able to do at the time of the visit. I waited 3 days for someone to contact me to further service the issue. I decided to call the local repair service who told me that they are waiting for the AHS contractor to contact them to further repair my plumbing issue. They then told me to contact AHS. I was on hold with AHS for over 40 minutes. I then decided to look online and found a different number. When I was able to speak to someone, I hung up the other line (had 2 phones going) and she said she was on sales and could not help me. So then again the 40 minutes waiting was a waste of my time because now I had to call the previous number. I’m so frustrated and just need status update. How hard is that????

As a Real Estate Broker, I recommend Home Warranty companies to my clients when buying homes. Based on my own experience with American Home Shield, I can no longer recommend them! They have Horrific hold times (currently 55 minutes) as I write this review, and they send inferior service companies that over-bill to capture costs they can't get with a contract with AHS. I have incurred over $650+ service charges for the same AC leak on 2 occasions as well as the two $75.00 charges for AHS each time they come. THINK TWICE BEFORE BUYING A HOME WARRANTY FROM AHS.

My water heater is completely broken and AHS took an entire day to send someone out. The contractor said that the water heater was completely broken and rusted on the bottom and needed to be replaced. AHS wants a "second opinion" while my family has absolutely NO hot water. Every time I call I am on hold for 40 minutes, and the last contractor they had contact me can't come out for FOUR DAYS! This is just ridiculous.

I remained on hold 65 minutes, never able to speak with a person. Finally went to internet and scheduled an appt. The contractor I was sent to did not answer a call from me. Then finally when I reached them they could not come out to fix heating problem for 3 days. Night time temperature was going to be 19 degrees. I finally called a local service contractor and they were there within 3 hours. I have cancelled 4 contracts I have with this POOR BUSINESS.

On Jan 6 I had a problem with a crack in my geothermal refrigerant line. I called AHS and they sent a tech out. What a clown he was! He brazed the refrigerant line shut at the txv valve and blew the compressor up and left. AHS then sent out another tech which was great! He told me that the guy basically blew my unit. He gave AHS a quote to make a complete fix. AHS then wanted a second opinion and called another tech out. Ha, what a joke. The guy came out and looked at the unit. A few days later he called me to ask what refrigerant was in the unit and I told him 410A and he told me I was wrong. I then sent him a picture of the service tag and it was 410A. I haven't heard from him since.

American Home Shield is always responsive to our needs within a time frame and provides service professionals to help us out. Although recently, we're working on water leaks under the foundation, and we had to replace some equipment in the back. But it wasn't covered by Home Shield anyway so they didn't do anything. But submitting a claim was fine and the contractors they have sent were very professional. Everything's excellent after their repair. So my experience was fine. In fact, I was just talking to them about renewing my contract.

I have had an account with American Home Shield for over 10 years. I have always paid my bill on time. Recently my home furnace has had issues. American Home Shield had a contracted repair company to service the unit. After several attempts over three weeks, the system was deemed to need replacement. American Home Shield has a process where it takes 3 days to receive the equipment. I then inquired about a Cash in Lieu option. The customer service agent told me she would submit my request and I would be able to call the next morning and find out the total cost (this conversation occurred at 6 pm). The following morning I called and no request for Cash in Lieu of Service had been submitted, and I was told I would have to wait 24 hours to gain that information. I spent a total of two hours on the phone with American Home Shield.

My air conditioner had a leak, and it was leaking from the upstairs to the kitchen. They came out promptly and did a good job. So far I don’t have a problem. They're fantastic!

The garage door wouldn't open electronically. I just assumed at first it was the cold but even when it got warmer, it wouldn't open so I called to file a claim. The guy they sent came on time. He was wonderful, answered all my questions, fixed the problem quickly and it works perfectly now. He was a neat worker. I have no complaints at all. American Home Shield warranty is a great thing to have. I've told friends they should have it.

Overall, I've had a good experience with American Home Shield. But it's frustrating sometimes when you think that something is covered and it's not, when they get there and tell you it's not. That's my only frustration.

I've had a good experience with American Home Shield. Generally, they respond right away. I've got a third party communication going with a management company, those are the only times that I've experienced anything bad or not really bad but just some miscommunications. I haven't really had a horrible experience yet.

Our dishwasher wasn't washing dishes as well as it should be and it completely just stopped drying altogether. It was the second time I used AHS and it's been real quick doing the claim online; the only hard part was trying to figure out what model my dishwasher was. The contractor came out and the only complaint I have was all he really did was have a meeting to redo the claim because he just came and cleaned it out and said that we were using too much soap. He didn't fix the drying problem and then he told us that if it wasn't drying to call back but we just never got around to it. I wish he just didn't look at it the first time and said "Hey, stop using too much soap." It’s the contractor that I had the problem with but I'm happy with American Home Shield -- it was easy filing the claim and they got someone out immediately.

We are extremely upset with AHS and very disappointed with the whole experience. The request for shower valve repair was submitted on Dec. 31, 2014. Now on Feb 16 we are still playing back and forth game between us and AHS. The contractor (plumber) they sent did not do a thorough assessment of the repair and looks like he did not submit a correct estimate to the AHS. I had to force him to make a picture for an appraisal. He told us right the way that AHS will not pay much and suggested that we buy our own valve and he will install it. Our understanding was that the contractor makes an estimate of repair, send to AHS, then after the approval, comes back and completes the repair. This was confirmed with AHS through several phone calls.

Provided fast excellent service for home repairs.

I read the reviews before signing up with AHS for my duplex. I contacted AHS because of my tenant's complaint about the heating system. I was able to place a service request without a problem. I understood they had 48 hours to have a service tech contact us, and 72 hours to have a plan. Here we are over 72 hours, and no service tech has made contact. I did get an email from AHS (within a half hour), that a company was assigned to us, a hundred miles away! I contacted them as soon as I saw the email. They verified the info I had. Then nothing. I have not been able to get them on the phone again.

The company that they assigned my problem the last time did not call within 24 hours, it was the next day, but then they did get out here to fix the problem. I'm disappointed that their price keeps going up but the nice thing is that the service their providing is good.

The door panel on my dishwasher was broken. AHS had to replace the dishwasher since the part was no longer available. The new dishwasher was delivered and installed with no problems. However, the new dishwasher did not clean or dry the dishes. AHS sent a technician to check the new dishwasher and no problems were noted. He offered a few suggestions on how to possibly solve the problem. However, the dishwasher still does not clean the dishes even when the suggestions were followed. Currently trying to resolve the problem with AHS. When we were getting the dishwasher replaced we asked about getting different dishwasher than the one AHS offered but we would have to pay a difference of $389 to get the different dishwasher even though there was only a $19 difference in the suggested retail price of the dishwashers. Was told this was because of the volume discount AHS got for the offered one. Still trying to resolve the problem.

I purchased a home warranty program from AHS for my mother's home. She is 93 years old. Her furnace went out in the middle of a 20 degree night. I called AHS at 8:00 the next morning and filled a request for service. Five hours later I got a call from the man they had assigned the job to - A one man band not a company of servicemen. He informed me that he was on his way to Indiana and would not be back until the next day. Of course the next day a snowstorm and even colder temperatures were predicted. He suggested I call AHS and ask to have the case reassigned.

Am. Home Shield does what it says it's going to do. We had a problem with one service company several years ago which I reported to them. What happened was that the service provider came in and tried to get me to pay a larger amount of money as a minimum for coming in. When I refused to pay more than I knew was appropriate, it was clear that they were going to fix their report so that I could not get the repair done. But I reported it and got satisfaction and AHS sent out another service provider and everything was fine.

The service that I needed was for a plumbing issue and the plumber that came to the house was very helpful. He diagnosed the problem and fixed it in under one hour. He was very professional and had a great personality. I was very pleased with the service received and glad that I am a customer of American Home Shield.

Outstanding! Their contractors are professional and responsive. There was a water leak so I submitted a claim and AHS fixed it. It's better and is now in working order.

We had a problem with the refrigerator and the stove and both of them were repaired and are working fine. The next claim we had was a microwave and the ice maker. Both of them were repaired as well. AHS was prompt and I'm happy with everything.

Everything's been really good with American Home Shield. I have no complaints. I call on the phone and they were able to help me. We are very pleased with the services. The service has been great.

I would recommend AHS. It's good and I have no complaints at all.

We live out a little bit remotely that sometimes depending on if we need them it may take a little longer than we would like for them to get someone out here. But I have no complaints overall. They're pleasant to deal with. I'm very satisfied.

I had American Home Shield years ago and now I have them again since we've been in our new home. It's been pretty good, except for one time when I kept on getting a bill and I kept on calling and telling them that we shouldn't be receiving a bill. It took a little while for them to resolve it because they were still sending me the bills afterwards. But most of the people at AHS have been very pleasant to deal with and I would recommend them.

We put a claim in the other day. Normally you put them in and they come out. But with the weather being what it was, I needed it fixed that day and they couldn't get until the next day so I fixed it myself. But other than that, we have no problems with them. It's been good. They do an excellent job in the work that they've done. They've lived up to everything they tell me they'll do.

I felt that the contractors that AHS sent out for the HVAC for my AC unit were overpriced. When I got another opinion, I discovered that they were actually charging me for something I didn't need. I'm not happy about that. But AHS itself is fine.

Water heater went out on a Thursday and we didn't get it replaced until the next Tuesday so we had no hot water. And it happened to be on a weekend when we were expecting company. I know from experience before when that happened, if you just call a regular plumber they'll go down and buy one and put it in the same day. So that was inconvenient especially since we had company. That's the only problem we've had with American Home Shield which I guess is pretty common. Other than that I've been happy with it. Our experience with American Home Shield was often good. They've always answered pretty promptly and had someone out there within a day or so. They're good because they don't charge you if they have to come back on the same call.

We submitted a claim for our garbage disposal over the phone. My wife told me that everything went fine and was taken care of. I also had a recent claim through e-mail regarding my microwave oven. The contractor that was provided was terrible and should not be working with AHS. Aside from that, I'm fine with AHS.

There was leak under the house. I don't know how long it's been going on but we just noticed there's water running out from under the house. Submitting a claim with American Home Shield was easy. The representative was cordial. They were helpful and prompt. The contractors that they sent out was good. They had two men come out and they seemed knowledgeable, and we talked as they worked. My experience was good. I would recommend it to a friend.

The repair guy American Home Shield sent out was very nice, good, and did the job quick. AHS has been there when I call and repairs have been done.

If I were to summarize my overall experience with American Home Shield, I'd say it was good.

I'll likely be using AHS for my other house in Harrisonville in the spring when everything gets warmer. I've used AHS when I moved into my house. We've only been here like three or four months and hopefully we won't have to use them too much, but it's good to know they're there. The heater went out and AHS sent someone out right away and it was pretty easy to get someone out here. They replaced the heater quickly. I feel they will not let me down so I'm going to keep them. Everything's working good. I'll renew and I'll probably get them on my other property too. We're happy with AHS and I'm looking forward to doing more business with them.

My overall experience with them has been very good. They've been responsive to our claims and we've had them for more than ten years.

American Home Shield is good but I wish there were more options where I could choose what I wanted. Plus I would like to have their options more defined.

I have a policy on three different houses with them. I like the service American Home Shield provides. I recently submitted a claim for plumbing. It went fine and smoothly. It was a clogged flow draining sink. The contractors were cordial and helpful, and when I called back with a question, they gave me immediate follow-up.

I have been satisfied with what AHS has done and they have been responsive. I've been happy with it.

In December 2014, pipes in our vacation home were bursting, due to a furnace motor failing. AHS rep told us we had to wait 24 hours for an AHS furnace repair contractor. They refused a qualified repairman who responded on site in 20 minutes.

Purchased Home Warranty through American Home Shield in Sep. 2014. Auger motor in door of fridge broke and will don't dispense ice from door. Also, dishwasher slinging rust while washing dishes. AHS sent repairman "Steven" from Advanced Appliance to fix and assess problems. Two weeks passed and Steven didn't return calls as to when parts would be ready. Called AHS to solve problem. Appointment set for "Steven" to come Mon. Feb 2, 2015. Steven didn't show and didn't call. AHS called, they said they would get a hold of contractor and have him call us. Contractor never called.

My most recent experience with American Home Shield was excellent. The contractor arrived on time and resolved my problem in a timely manner and also explained why the problem occurred. Customer service person was pleasant and very helpful.

The plumber was here in a timely manner and did a real good job.

I filed a claim with American Home Shield when I had a problem with the water heater and the switch - I had to get the switches replaced twice - and then I also had a leak in the kitchen and I had to get the faucet replaced. Dealing with their representatives has been positive for the most part. Their contractors are also pretty good, but there's just a couple of times that I wasn't happy with the work. I had a plumber come - the one that fixed my leak in my kitchen - it took him almost a month to repair it. I wasn't really happy with what they did because I ended up replacing the faucet that they replaced with another one that I bought on my own, because the one they brought me just was not good.

I have used American Home Shield to protect 5 Homes, 2 Condos and one rental property over about 30 years. I have never had a problem getting a repair done. I have found that it is far less expensive to pay for a policy than the normal amount of repairs in a single family dwelling..

Fast, efficient repair! Got my washing machine back online the very same day. Technician checked out everything thoroughly and advised that my transmission is going out, but still working okay for now.

American Home Shield was quick in responding to issues and determining the appliances that needed to be replaced. In doing so they were very fast in taking care of those needs.

I've had a warranty for 3 years. I've called for service 3 times and had terrible results all three times. My furnace is out. It's 4 degrees and I have no heat in my upstairs bedrooms. American Home Shield said they won't send anyone out until Monday because I have some heat on my first floor. We have an 11 month and a 3 year old that were freezing last night and we had to run space heaters to keep the pipes from freezing. American Home Shield said if you aren't happy with waiting until Monday cancel your contract.

My situation has gone on for a month. It would take a month to type all of the details and disappointment. We purchased a house where the seller had purchased a home warranty. After living in the house for a month, we realized that some outlets were acting strange. Lights were going dim and then bright - randomly. As we used the outlets, this got worse. I contacted AHS and asked that they send someone to check this out. The electrician was quick and came the next day. He determined that one of our electric panels was arching and was a fire hazard.

I've been with American Home Shield for 30 years. They have always been real good with me. I've had a couple of issues with contractors in the past and they've always taken care of the problem or sent out somebody else to take care of it. I never really had any problem with them. With my most recent claim, I had a stoppage in one of my tubs. The contractor sent out was very good. They called the next morning and showed up when they were supposed to and took care of it, and I haven't had any problems since. It's now working like a champ.

I'm very happy with AHS. Though I think some contractors are overpriced, I have no problem filing claims and they're excellent. I just had one of them come over to do some work and it was covered and they wanted to charge me another 200 and some dollars.

My overall experience with American Home Shield has been altogether satisfactory. Whenever something breaks down, there's someone to fix it.

I had a plumbing claim with AHS and they did an excellent job when coming out and getting everything taken care of immediately. There were some roots from a bush in front of the house that grew down into the plumbing pipes and the sewage backed up into the house. I recommended them to many people and had several friends who said that they’ve already signed an agreement with them.

Garbage disposal stopped working. It started leaking suddenly. And we had noticed it probably a month before but it didn’t do it again. And then we noticed it even more. We would open the cabinet and saw this tub of water. So I called AHS and filed the claim. They assigned a plumber. The first plumber that they assigned ended up losing the appointment and didn’t show so I had to reschedule. The claims representative was really helpful. When I called and said something they immediately assigned it to a new company. And that company called me within an hour or so to confirm the appointment. So everything went great. The plumber came out and confirmed what I thought, that basically it was time to be replaced. It's a 10 year-old unit. It lasted longer than it usually do.

Called AHS when the heating element went out on my oven along with the hinges of the door. The service repair man specifically stated that the parts could not be replaced because the oven was too old, however, AHS wants all the parts sent to Texas for repair. They want to take the oven door off for up to 8 weeks for repairs. I was on hold for 45 min to explain that I do not want to have an open oven in my home working or not, with no resolution. I have been without an oven for 6 weeks, and customer service is extremely rude and not helpful at all. AHS keeps wasting customers time and money without even considering the inconvenience to the customer. I will save my money and pay someone when repairs are needed. AHS is not worth the hassle.

So far we have been very happy with American Home Shield. When we first got it, our air conditioner went out three weeks later. Since my husband was laid off from work, they saved us a lot of money for the repair. They put in the air conditioners and did everything they say they would do. We're 100% pleased.

Refrigerator broke on 24 Jan, was initially assigned a company that would not come out on a Sat. Second company identified the problem and stated they didn't do the work. After an additional 3 companies declined to do the repair, I was reassigned to the first company Moonstar Appliance Repair. I was told by AHS the parts were ordered on 2 Feb. Well it is 12 Feb and my refrigerator is still broken, it seems they can't locate one of the parts. FedEx says it was delivered. AHS keeps saying to work with the repair company and it seems they really don't care about it. I was finally told today my problem has been sent up to another department and I should be hearing from them in 24 to 48 business hours, and with Monday being a holiday, I may not be hearing from them until Tues 18 Feb!!! What kind of service is this???

I had my heater for just a day or two when its thermostat had a problem. I didn't know because I was selling the house. I wasn't in the house, I went over there and found out. So I called American Home Shield to file a claim and they were there the next day. They've been pretty good. I've been using them for a long time now.

American Home Shield is great! The last couple of times we had to call somebody, it was excellent. The technician's work was so wonderful. Keep up the good work!

The igniter of my stove wasn't working so we submitted the claim to American Home Shield over the phone. The claims representatives were very attentive, very helpful, very specific about when someone would be here. The person did show up on time. We had no complaints. They came in and replaced it. The contractors are always very positive, very upbeat individuals and very knowledgeable about what they were coming in to repair. We're very satisfied with American Home Shield. We've had them in the past, now we have them in this house.

So far we had one claim with American Home Shield, and the repair was very satisfactory. The contractors were excellent. I am recommending AHS.

We had a dryer that wasn't working properly so we contacted American Home Shield. Submitting the claim was easy, and they sent someone from Sears and they do a really good job on appliance repair. I've been with AHS for a long time and I've always gotten satisfactory results.

The contractor arrived on time resolving the issues quickly and professionally. The professionalism of the contractors and the consistently positive experiences with them all - one of the many reasons we stay with AHS.

I had a home warranty with AHS for >15 years and found out when I filed a claim on my refrigerator that the ice maker isn't covered. The new policies they offer don't require you to select the ice maker as an add on but my policy type was so old that it does. They never informed me of this and guess what - the new policies actually cost less. They refused to honor my claim even after my long term commitment with them. Canceled my contract and there is actually a penalty for early termination. Total rip off.

We had no problem at all in submitting a claim to American Home Shield except for the hold time that they put you on. But once they answered, we put the claim in, and within 48 hours someone calls, they come out, we pay our deductible, and the rest is history. The contractors were knowledgeable and professional. It's nice to see that they had a badge on themselves so we knew who they were.

I have American Home Shield warranty for almost 15 years, and have always done yearly preventive maintenance service by AHS’s authorized facilities. On Feb 2, 2015 my heat pump stopped working, AHS assigned Pride Air Conditioning and Heating Services Co., Inc of Manassas VA for diagnose. Pride Heating and Air Conditioning representative spending hardly 5 minutes, submitted wrong information to AHS to make me do the repairs by paying $1020 from my pocket by saying "negligence in maintenance" by which AHS denied my claim without checking their records.

I woke up to a water burst in the basement of my home, contacted AHS, and was informed that someone would be coming out. I was called back 45 minutes later and was informed by contractor he would be out in the afternoon at 1pm and if that was too late I could cancel and call back to AHS, I called back and was informed he was the only one in line for call and that was it (take it or leave it type). I asked for supervisor...told no one was there. I then called back at 1:50 pm, asking the approx. time the contractor would be coming. I was told by Jennifer at this time he would call me back. I receive a call at approx. 2:20pm indicating he would be at my home as soon as he finish with his next stop close by house.

I've been with AHS for some years now, and I notice prices go up and coverage's have gone down. The initial service fee for a visit has gone up to $75. Now when it comes to a/c refrigerant charging they only cover the first $10 per pound when in fact it wasn't done like that last year. Not to mention that within the contract it doesn't say it don't cover coil cleaning. Needless to say I am currently looking for a stable home warranty company.

I like American Home Shield. It has worked for me. I called them because I plugged in a light and it sparked and my TV and everything shut down but my breakers didn't turn off. The contractors were fine. They solved the problem quickly and were only here for 20 minutes. After the repair, the electric was fine. I have also used them for plumbing - a leaky faucet. They are on point and on time. It's worth the service, and I'm renewing it for another year. They are quick with their service and pleasant - that counts to me a lot.

Technician was outstanding. Very knowledgeable and professional. Service repair was completed in one trip. Service repair was VERY easy to schedule. I think this is the first type of Service Repair contract I've ever had that's actually worth the money. Pays for itself in one or two repairs.

American Home Shield has always been great. My last claim was the shower handle and the contractors were on time. They were professional, courteous, cleaned up after themselves. After the repair, the shower is working great. We're happy with American Home Shield and I'd definitely recommend them!

I would recommend AHS. We've had them here a couple of times for a water problem and a couple of other things. They've been good--no complaints with them. We've had a couple of problems and they came out and took care of them. The most major thing was we had a problem with the food dispenser, so we had to get a new one. They came out and took care of it. The other thing we had a problem with is we couldn't get some lights on here. One of the fuses in the box blew out outside. The guy came by and fixed it. Haven't had a problem since then.

A friend told me that they had a warranty through American Home Shield. I went online to look them up, called and got them for my home warranty. The only two times I’ve had to use it has worked out for me. One day, all of a sudden, the washing machine quit draining - that was the last claim we did. When I called, the guy came up, looked at it and said that a leveling block fell onto the pump and burned it up. It was about 400 dollars to fix it so they replaced it. I had a plumbing problem too and they sent somebody out to repair it. Both of the contractors were nice people. American Home Shield is well-worth the money I pay and I like it.

My water heater was not working properly. American Home Shield assigned a plumbing company to come look at it. It took them over 2 Days to call me To set up an appointment. They came out took pictures and denied my claim because the water heater had a small amount of rust On the side.. I am truly disappointed. American Home Shield charges me over $700 a year. This was the second time they let me down. They promote false advertising when it comes to major home appliance repair.. I would never recommend them.

I have American Home Shield on all my properties. I'm very pleased with the service and the people that come out. However, in the area that I'm in, there aren't that many people that are qualified under Home Shield so sometimes, it's a bit of a hassle to get them to come out.

Enjoyed the professional talk with the AHS people in completing my request for assistance in replacing my water softener and the timely response of the contractor.

I have 3 homes with American Home Shield and they're great, fantastic. However one of the contractors they sent wasn’t prepared, came and didn't have the part needed. So we contacted AHS and let them know that we had a special water heater and it required a special part. We had to wait another week to get it done which wasn't very nice on our end. But they have a great product and their people are very accommodating.

My experience with American Home Shield has been very good. I like working with Chris ** from Patriot Heating & Air.

American Home Shield is fine except for the fact that the rate goes up every year. Whenever I needed a service, I always choose the same company to fix my problems and I like them except for the person that's on their call desk. Recently I submitted a claim because I wanted to make sure my furnace was in working order before winter. When I called in, this person said it's going to cost me $250 and up so I actually got someone else just to clean my furnace. Later on it didn't work and I called again and one of their guys came out. He said, "She didn't know what she was talking about. It is $75." Other than that, it's typically very good service with AHS that's why I've recommended them.

I did three claims all at once a long time ago. We have five units, so that was the first time that one had been broken. I used to be able to submit a claim online. I had a lot of trouble doing that, but I just called them and I'm held for a little while then got them and told them what was going on. And the next day or two, the contractor called me and told me he was going to be up. He looked at it and told us what was wrong with it, which I really can't remember. My husband probably would, and he had ordered the parts and they got a guy to fix it. These are not the people that would normally come to work on it. This guy was not quite as good as the guy that normally comes and works on it. We got it hooked up for a couple of weeks and they called us and they said "Now, we'll go ahead and send this other company." I know, the other guy was a little bit better but I wouldn't say they were bad.

We were having trouble with the thermostat and the company they sent replaced our AC and put in a new thermostat. I've always been very satisfied with anybody they've sent out and the quick service and turnaround time. AHS provides excellent service that's why I've recommended them several times.

Washer needed repair and was...

Any repairs always done with a professional attitude and respectful technicians.

Davids appliance service came and fixed my cook top. It had two bad switches in it. It works great now and they did the work exactly as described and promised. Good job all around.

My contractor was great and punctual. Everyone at customer service was very helpful and friendly as well while helping me select my new appliance. My replacement appliance was awesome!

My overall experience with American Home Shield has been very good. It took the plumbing company a couple of days to get back to us but they came out and dealt with the problem. There were two stoppages. Now one is fine, the other is a little bit better.

I’ve had 100% good service with them. Once I informed them I need something done, they didn't waste any time to get on it right away. They were right on time. And so far, the last person they sent came right away. AHS -- Highly recommended!

I haven't had any bad experience with American Home Shield since I’ve been dealing with them. I’ve never had any problems when I called in for repairs. It took them five minutes to fix my furnace. With my refrigerator they had to order the parts and everything, nice guys came in, no problem at all. My last claim was for the garbage disposal. They only have to come out one time to see if it’s broken and they replaced it.

One of my stove igniters went out so I submitted a claim with American Home Shield online. They called me back the next day with the appointment. The contractor came about 30 minutes and they were gone. They had very fine service, responded pretty quick and customer friendly. The onsite process was very easy to follow and it worked quite well. Everything was done and over within 4 days.

The problems started probably about a month before I called American Home Shield to get it fixed. Submitting the claim was a good experience. I submitted it and got a call the same day and got repair dates within an hour. The contractor came in and introduced himself, and fixed the problem with the washing machine first. He knew right off what was wrong with the washer and it's working perfectly now, and the refrigerator -- he had to order the parts. He sent me email and advised me that the parts came in and then about thirty minutes later, he called and asked me if Sunday was okay -- that he would be here around ten, and he appeared at exactly that time and fixed the fridge. I was very appreciative of that. I'm very much satisfied.

We filed our most recent claim because the ice in our ice machine would clump together and we couldn't get single ice cubes out. So we called American Home Shield and they sent someone out from A1, they said that one of the parts of the ice-maker needed to be replaced. The water fills and then empties into the tray. The guy from A1 came back a second time and he put the replacement part in. Then the A1 guy came out a third time since we kept calling because we still couldn't get any ice but then what was happening was the refrigerator started making a horrible noise.

The contractors they sent and their work quality were pretty good. Every once in a while we got one that wasn't that good, but I can't get a hold of him anymore so I guess he went out of business.

At 12:30pm I called AHS to put in a ticket for a plumbing emergency. I asked them to expedite the ticket since we had to shut the water off to our whole house. I never got a call so I called back about 2 hours later. I was on hold for about 20 minutes and finally got someone on the line who said the ticket was entered incorrectly as a 'recall' on a previous ticket. I explained that was not correct and we needed to get a plumber out right away. He said he had to email the original AHS rep to confirm that this was not a 'recall'... Of course I would imagine since she is the one who thought it was a recall, she probably would have told him that it was a recall. Ugh.

I have had only one mistake since 2002 where customer service billed me 8 times for one month instead of once and it took me three months to solve. Otherwise this company has been awesome.

I am a very happy customer. The problem started a couple of days before I called American Home Shield and I didn't realize what it was. My power was flickering and then they went out completely. I went down to the breaker box and tripped the breaker switch and it did a little spark, so that's when I knew that it was in trouble and that's when I called. The panel had started to melt so that was very dangerous.

Excellent. It is very easy to file claims with American Home Shield. They were fast and pleasant.

I had a problem with my fire furnace pilot. I couldn’t get it to stay lighted so I submitted a claim to American Home Shield. They were very good and were right on. The rep came, cleaned my furnace and it’s running a lot better since he was here. I’ve had American Home Shield here twice and I’ve been satisfied with everything. The only thing is they had people come from Manhattan which probably costs the company more money. I live in Junction City and there are plumbers and electricians here in town, but both times they came from Manhattan. They probably had to pay more for them to come on that extra. It will be 40 miles round trip but I was happy with them. I’ll recommend AHS to anybody.

Heat pump went out on garage unit and furnace failed in house. American Shield replaced both items which is a blessing especially after Christmas Holidays. Repairs were completed by an approved repair facility, Kozy Services which are great.

Our heat went out. It was just something that happened suddenly. It's a cold weekend, like in the tens. So we contacted American Home Shield to file a claim and the sales rep took it in as an emergency. Somebody was on their way out to see us the following Monday, so it was really nice that he was that quick about it because it was very cold. The guys that came were excellent. We couldn't have asked for a nicer guy. In that time, he ordered a part but he's very thorough and stayed there for a long time and really went over everything, and the part came and they were back the next day and got it fixed right up. Everything was great and perfect, very glad to have the service. I have recommended it to several people that if they don't have the home warranty, they should look into it because it's very well worth the money that we paid on our premium each month since we had it. We're just very glad to have it.

24/7 is a joke. Poor Communication & on hold for over 35 minute. How many times are they going to say my call is important to us.. No follow up from AHS. Since last tech did not fix problem Tech said he contacted AHS and they would send another company due to brand of cooktop. Two days later and have heard nothing. Still on hold 40 minutes so far.. 24/7 REALLY...CUSTOMER SERVICE, REALLY... THIS LEVEL OF SERVICE IS NOT CLOSE.

I've got six properties that are covered with American Home Shield. I've had good experiences and I've had bad experiences. The last time I had a problem I had a slab leak. I called and I was given a contact number. When I called, there was no answer on the contact number. It was New Year's Eve and I can understand that but I couldn't wait any longer. It was impossible for me to wait because there's water coming out.

On January 3rd, I contacted AHS to request service for my LG washer and dryer in addition to my Wolf oven (that only needed a hinge). An appointment was scheduled with All Desert Appliances on January 7th. All Desert identified the parts for all 3 appliances that were needed and the serviceman told us the company would order parts and call for a follow-up appointment. After several weeks of calling All Desert Appliances to find out what happened to the parts, they proceeded to tell me that they were unaware that they needed to order parts for the oven or the washer, but they would make an appointment to repair the dryer (only). Apparently, they had the dryer parts for some time but forgot to call me.

Our furnace went out yesterday and we immediately submitted a request through AHS. Given that it's February in Michigan (I think our low was 7 degrees last night!), we needed this problem taken care of quickly! You get an email almost immediately with the contractor's information, so after I received my email I pro-actively called him to see about an appt. He told me he would get us on the schedule first thing in the morning.

American Home Shield was very good and very efficient. They respond quickly. The people that they sent out had done a good job and I've been quite satisfied. I've even recommended them to other people.

Dryer repaired the next day.

Had a really good experience. The company that did my service, people, they were clean and very nice. Would use them again. TY so much.

My most recent experience was with my microwave. The handle was broken and AHS send a repairperson and he determined that it could not be fixed and that the company did not make that model any longer. So he ordered a new one. AHS send me an email with the selected model available to me. I picked one and they ordered it. It arrived and the people took the old one out and installed the new one. Everything went very smoothly.

It's good. Sometimes it takes the folks a while to get out of here but I understand. Probably it depends on the time of the week they get called. I had a quick response back when I submitted a claim. We discussed what the problem and the issue was but they told me it wasn't covered. But they’ve been very good with the previous claim I submitted. The contractors are well presented. Most of them in uniform and so far the equipment they fixed is working fine. Overall, they did a good job.

I am so glad I have an account with American Home Shield. They have been there every time I have needed them. It's easy to schedule an appt. online or call the 800 number. They respond right away. I have never had any issues with them.