American Home Shield Reviews

The people they sent were great. I've had no problems since the repair. It's working fine, I can take a shower again. But I would have liked to have been able to schedule service and all that online. It was a bit difficult because I couldn't do it online because they had limited options so I ended up having to call in.

My experience with American Home Shield was easy and worry-free. I was able to submit my work order online and the contractor called me within a couple of hours. On the day the contractor was to arrive, my problem went away and I was able to cancel the service call with the same ease and the contractor even called me later to make sure I actually wanted to cancel.

This company has given me peace of mind. I have used the service twice now and it has exceeded my expectations.

Tried to get a local contractor to replace 'assigned' contractor. Answer - NO. I live in Colorado. Right now the temperature is dropping to zero. My furnace is not working. Your computer assigned a contractor over 50 miles away. I tried to get a local contractor (AHS approved) to be reassigned - NO WAY. The contractor is going to drive on unsafe icy roads to Castle Rock from North Denver. Why? Because the computer assigned him. I tried to get it changed. I call Georgia. Do they care - NO. I tried to call to talk to a supervisor - YOU CAN CALL BACK and wait another 30MIN. This is not only unsafe for the contractor, but totally stupid. Your call staff said I could do this on Sunday. Check your recordings. I can't believe this. What a waste of time to talk with people who could care less if your pipes freeze in COLORADO while they sit in Georgia. Is this what you call customer service. Is this what I paid money for?

Called to report hot water problem and noise in master bathroom plumbing issue as well. After 2 weeks and multiple calls to AHS since they didn't have a plumber to cover my needs (they claimed) we finally got a plumber out today. Now they want $770 when they told us the hot water would be covered 100% and our noise they never put on system. When plumber came out we had him look. Now they want us to spend an additional $75 service fee when the plumber found the issue on the first trip and we reported two claims on the "system" they claimed not noted. We asked to speak to a manager and the rep told us they would pull the recorded phone call to see .....So now we are "liars". We just want our home fixed. If everything was working we wouldn't be calling and wasting hours on wait time to speak to a rep that claims we are "liars".

A representative called in response to this review and offered to refund the second fee. I am glad they made good on their promise, but it is unfortunate their front line people are not properly trained to solve these problems before they start. As a good faith gesture, I will upgrade my review to 3 stars.

The most recent claim we filed was for the garbage disposal. It failed. Filing a claim was very easy. I just go online and do it, fill in the box and make contact to the contractor locally and they call me back real quick. Experience with their contractor was fine, couldn't be better. Unit is now running fine, perfect. American Home Shield is very quick in getting repairs done. They've been satisfactory. They give superior service.

I will tell you, in relation of a result to its cause the contractor "Metro Air" made it happen in the year of 2014 with an infallible foundation, & by method and dedication my mind is at ease with (AHS) because your customer service always pushed the work order forward with the utmost diligence, which is the chief thing.

The guy that American Home Shield sent out to fix our refrigerator was very good. He was easy to talk to. A good man. He’s a 10. Everything is good now.

My pool equipment quit working and so the repair company came out. They had the part that they needed. It was kind of an electronic part in the unit that they replaced. They did a good job and took care of it and I would recommend that contractor. They came in and got it taken care of, very courteous and knew what they were doing.

We complained about the garage and the electric one to American Home Shield. The electric one is fine, but the garage door they fixed, we are not satisfied. We called the guy that fixed the garage but he’s very rude and he said that, “You don’t have to call me again.” The garage door has a weird sound when were closing and opening it. And we said, “Can you fix it?” He said, “No. We fixed it and it's okay.” We don’t like it.

American Home Shield has been satisfactory.

My HVAC System (air conditioning) stopped working on September 2, 2014. I called American Home Shield; they issued me a Dispatch Number ** indicating Piedmont Mechanical Contractors Inc. (770) 266-4040 would contact me and complete the required repairs. After approximately 9 service calls by Piedmont they repaired a leak in the Freon line, purged the line and filled it with Freon at a cost of $800 plus the customary $75 service call charge to us. The system failed again (2nd time); unfortunately, there was no high voltage power to the outside breaker. This time they sent out Electrical Service Professionals Inc. (770) 760-0011 and solved the issue. Piedmont returns and they replace the compressor unit, charging me an additional $150 to dispose of said unit.

I’m happy with American Home Shield. I have it on both my homes and even though the other one is out of state, they’ve always come through. They were very good and quick to respond. Submitting a claim is easy and I usually have a response that same afternoon. I haven’t had any issues on anything repaired. I’m really pleased with them and I hope they don’t go up in price.

We recently filed a claim for the dryer. It was making noise. Went online, put in for a repair that way, and then the repair place called me the next day to set up an appointment. The technician came, went about his business, found that he needed a part so he ordered that and then we had to wait for it to come in before he can finish. Repair has now been completed. Dryer is not making that noise anymore. We've been very happy with American Home Shield. We renew it every year.

The water heater was defective and they had to put in a new one. The contractor American Home Shield sent was outstanding. I've had them sent out before (our water heater had been replaced, the same one, eight months before) and the young man they sent out is really fast, efficient, polite, and clean.

I contacted AHS on November 22 regarding a non-working water heater in my garage. A contractor contacted me the following day and came out on the 24th to diagnose the problem. He left saying he doesn't have the part to fix the water heater. He'll have to order the part and come back. Never heard from him or AHS again. Therefore, I called AHS on December 3rd to follow-up, but was told they didn't receive any info from the contractor so they will contact him and get back to us.

I've been with American Home Shield for years and always had good service. The people AHS sent to me have always been satisfactory. We've had great service from them since we started with them years back.

Our oven burner holder wore out causing our burner to hang down, AHS sent Sears out to repair, Sears advised us that they no longer made that part and the stove was unsafe as it was to use. They advised they would notify AHS. I heard nothing so after 2 more days I contacted AHS and told them, they said they were waiting on a report from SEARS before they could take further action. I told them it was a hardship on us having our Gemini stove unplugged and unable to use. More days went with no contact so I called again and surprise no report yet from Sears who I had paid $83.00 to as my contract co-pay but Sears said they had to collect tax so $83, instead of the $75 I was suppose to pay. At any rate I replaced our stove out of our pocket for $1199 since it was a double oven and we wanted another one like that. At that point AHS still had not done anything so I advised them to refund my fee for the service call since there was no report and since AHS refused to replace the stove.

My hot water heater went out almost two weeks ago. Called AHS as I was suppose to do. Technician came out to look at it. New hot water heater required. "Ordered" by AHS. Wrong part. Offered a cash in lieu settlement that would not cover the full costs of the new hot water heater. Declined and asked them to expedite. Told it was the holidays and could not do so. Told them that all last week was not a holiday and that I hoped they enjoyed their Christmas with hot water as mine would be without hot water. Then told by the rep that payment would be capped because my heating system is tied to the hot water heater. Nothing wrong with the heating system, just need a new hot water tank. What a scam. AHS never seems to have an issue accepting my monthly premiums on the multiple properties that I have covered with them. They do seem to have a problem doing what they are supposed to do when a problem arises. Avoid these guys like the plague.

We've had several claims over the years. They always came and fixed it. We always paid the deductibles and everything's fine that's why we keep renewing with American Home Shield every year. We recommend them all the time to our friends (whether they take our advice or not). We've been with them for many years but it's always been a good experience.

Save the money. Two visits by incompetent repairman with wrong parts and warranty people want to make it sound like they are all over resolving it when they stone-wall the whole process. Still no dishwasher and the repairman has flooded the kitchen. AHS will make you think they are really working this thing but they don't follow up with repairmen and rely on them to communicate with them. I wish I had 1/2 the money the warranty cost for a year to buy a new dishwasher and hire a real installation instead of this back-door deal AHS has with this "fix-it" guy.

We have called AHS for two problems since purchasing our house in July 2014. Most of the contractors AHS sends in our area seem to be of very poor quality, and I am on the way to feeling they are simply trying to "get your $75 and run". We had a plumbing problem in August. The first contractor AHS sent out told us our entire basement floor needed to be ripped up and the pipes replaced, for thousands of dollars. (Of course, conveniently not covered by the warranty). I didn't agree with him, so we asked AHS to send out a second contractor.

Horrible customer service... HORRIBLE! I have used my contract twice with them now. Contractors themselves are great, which makes sense because they are not employed by AHS. Recently both my washer and dryer needed to be fixed. Guy comes out, I pay him my deductible and nothing is fixed on the washer and dryer. Going to take 10 business days to order parts. Then I will need to wait an additional week to schedule another appointment (first appointment took a week to scheduled, 24 hours as advertised is CLEARLY NOT ACCURATE). From there he said he MIGHT be able to fix the washer but it needs to be rebuilt so it's likely he will need more parts or won't even be able to get it apart in the first place.

The last time I called AHS was because my pool filter was leaking and spraying water whenever I back washed the pool. The repairman from Drips and Puddles was prompt and fixed the problem in about 5 minutes.

The service was provided on a home that my sister and her family lives in and she described the contractor that serviced that home's air conditioner as having gone above and beyond in repairing the problem. He was able to fully explain what needed to be done and was very polite and professional in his interactions with them. Most importantly he fixed the air conditioner and there has been no recurrence of the problem.

American Home Shield is a great value. It gives me peace of mind knowing that if something breaks, I can have someone come out and repair it for a reasonable pricing instead of worrying about unforeseen repair costs creeping up on me. My most recent service call was for a plumber. The business called me to arrange a time to come to my home very quickly. The repairman was running a little late to the appointment, but this is not commonly my experience when using AHS. He did complete the repairs in a timely manner and we have had no problems with the plumbing since then.

Very satisfied with the quality of the workmanship of Air Zone. American Home will be highly recommended to my friends in the future.

AHS states they will pay up to $250.00 to bring items up to code... not true. I had a water heater replaced and the plumber assigned by AHS charged me an additional $245.00 for unnecessary items. My friend is a building inspector, familiar with the house, and said none of the upgrades were necessary. Everything was already up to code. I was charged $105.00 for a permit but Union Plumbing has refused to send me a copy. When I called AHS to complain, all I was told was they would not send Union Plumbing to my address again. They won't because I am dropping their policy.

Setting up the call was a breeze, setting the appointment was efficient, contractor was on time, worked expeditiously and resolved my concern quickly.

Our faucet was leaking. Submitted a claim online. The contractor AHS sent were very fast, very good. I would recommend them.

This process began with AHS on October 5, 2014, and now more than 60 days later AHS wants to haggle about the price of a replacement refrigerator that is comparable to what we had, and say that we would have to pay the excess of over 500 dollars. We should be compensated for the more than 60 days that we have been inconvenienced, lost food twice after the contractors employed by AHS came and said that they had solved the problem. AHS' response was, we don't pay for food. In spite of the various documented excuses that we were told by AHS representatives such as "We will see if we can provide a mini refrigerator until yours is repaired" never happened and to date we are still without a refrigerator.

All work was done to my extreme satisfaction.

We contacted AHS on December 6th (it's the 22nd as I write this) for service on what appears to be a plumbing blockage. A plumber came out within 24 hours as advertised, did some digging around, and confirmed that we had a problem (the stench of sewage filling our house was a good clue). He said he couldn't do anything about the issue until we got the standing water out from under the house and gave us a card for Dry Force. We called and made an appointment with them. When they came out, they said the standing water wasn't enough to need their services and that I could take care of it myself with some bleach and a shop vac. So we called the plumber back, repeatedly, and never got an answer. Another call to AHS. They also couldn't reach the plumber. So they had another plumber contact us and set an appointment for the next day between 1 and 6. I left work early and spent the early part of the afternoon bleaching and removing standing water from under the house in anticipation that this would be the time a plumber actually worked on the problem. Plumber finally showed up at 7. Said he'd been told to give a second opinion and that he would call in a diagnosis to AHS. Again, no work was done.

This company's contract is vague so you HAVE to call their Service Rep having faith they are providing you right information. Nope, they confidently tell you something is covered to be shocked when you have to pay out of pocket. Careful, they will give you the run around (reps and managers who promise to call you back and don't) until you are at your wits' end trying to get your $140 back (in addition to the $75 service fee) so you file with the BBB. This company does not stand by their word. Their phone calls are recorded, for what? Not my benefit and not yours either because they still have a Service Rep telling wrong information. If they listened to my phone call on 11/12/14 they would rightfully stand by their customer and do the right thing.

My washing machine broke on December 3rd. A contractor was sent to my home to "fix" the machine. He barely spoke English and concluded he needed to order parts which take 3-5 days. He came a 2nd time (3 days later), he ordered the wrong part and said he needed to order another part which would take another 3-5 days. He came back a 3rd time, still did not fix the machine and said he needed to order more parts which is, of course, another 3-5 day wait. The 4th time they sent a new tech to our house. He had not spoken to the man who had been there the previous 3 times and said he needed to order another part. However, this man (also did not speak much English) refused to speak to me because I am a WOMAN. Only wanted to talk to my husband.

My fridge is not working properly. Can only find part of the serial numbers so no one will work on it cause cant find right parts. I have been trying for this whole month to get some satisfaction. The first guy they sent out said he thought it could be repaired but that he was not going to do it. But he said it could probably be repaired. Took out this insurance as they have been rubbed off through the years of cleaning. I am coming up on 74 years old and live on $854 per month so there is no way I can buy another.

They're friendly and professional and everything's been going smoothly. They've always come through. Recently submitted a claim for the plumbing. They came and cleaned it out because the rain would collect but it wouldn't drain right off.

We have been with AHS for 3 years and have had repairs such as a shower stem, leaking toilet, a fuse blowing furnace. I realize that when we called AHS to replace the 20 year old water heater we would have to pay out of pocket or some of the updates in the city codes and the like. What I did not expect was to pay significantly more than what our local Home Depot charged. I had to wait 48 hours for repair service - when they did show the contracted plumbers did a decent job of installing the water heater (no complaints there) however, after AHS okayed the repair the plumber told me we had to pay $500 more for 3 valves. He said that they break in the removal of the unit and it is not covered in the plan. I knew that either way he would break those valves so we paid for them but this was my first inkling something was not right with the price.

I recently called AHS for service to my furnace. It took a week for them to come out. The repairman was there and "fixed" the furnace, after he left it broke. My furnace needed replacing. I still have not heard back from them. I am cancelling the contract.

We had a leak in one of our water lines, submitted the claim to American Home Shield on the phone, scheduled an appointment, and they were out in 2 days (If we look at the schedule it was around Thanksgiving so we understood that.) They're good people. They've always been good. As a matter of fact we had the furnace to be fixed and cleaned and checked, which the American Home Shield doesn't cover, and we called the guy who previously did it because he's that good!

Our dryer was messed up. Everything was fine with the contractor American Home Shield sent. Since the repair, the dryer is working fine. All in all our experience with AHS has been fine.

My air condition fan would not work and so I called about that and American Home Shield fixed it within two days. Submitting the claim was wonderful too. The guy was very nice, very prompt. We're very pleased with it. Every time I have called they had sent the nicest contractors out here. They are polite, on time, and they explain what they do. I'm an old lady and they're just very sweet to me. I've been pleased with everyone. They're great. They’re mannerly and clean.

Whenever I've had a claim with American Home Shield, it's been very simple to report and I've gotten prompt responses so I have no issues whatsoever. We had some sort of a plumbing issue. We had a stoppage issue from the main bathroom which is right next to the wall where the plumbing lines come in. There was a blockage there which was opened up. It was just a simple stoppage issue and they got it running and that was that. The contractors they sent have always been very good. In every instance, the people have shown up right away and have been very professional and taking care of things just fine. We have no unhappy instances or anything. They work.

If you're looking for a company with great customer service, this is not the one. I used their automated system to file a service claim for an appliance and they typically send the same vendor as previously which we like because you know who is working in your home. However, this time it went to an appliance company that we were not familiar with so I called customer service to request another one of their vendors that we are comfortable with in our home. I was told that because we used the automated system that we could not request a different vendor so I asked the representative to cancel the order. The representative then told me that she would be unable to place another request for me with our preferred vendor and that if I called back to talk to another representative that they would only be able to open the previous work order with the vendor previously selected by their automated system. This is not the customer service that we thought we would be receiving. Out of all the representatives that we have talked to over the year, we have only had a couple people that provided a high level of service - sad but true. Good luck with your experience!

Once or twice we've had a problem and American Home Shield attended to it very quickly. I called them one day and they came down a Friday and contacted somebody that evening and that person came out the next morning so that was very great for us. I would definitely recommend them.

I've already had some issues fixed at my house. It's been helpful. I called them, they gave me the name of the plumber I needed to get in touch with and then I went from there. I paid my $75 and that was settled. I'd recommend having AHS.

On Dec. 13 I requested service for a hot water heater that was leaking. I was told they only work Monday through Friday even though there was one inch of water on the floor. On Monday I called back and was given an appointment for the 16th. The contractor never appeared. On the 17th I was told someone forgot to enter the information was the reason. On the 18th they assigned another contractor who called me and said he could not get to the job until the 24th and could not get it repaired until the following week. I have never experienced customer service which was so poor including a 30-45 minute wait on hold each time I called. On the 19th I replaced the water heater myself in about 2 hours. They have refused to reimburse me for the cost of the heater because I would not pay another 75.00 for some other serviceman to tell them it was leaking. What a company!!! I am finished with them.

We had a problem with our dishwasher and it just started making noise. We've had it for about 8 or 9 years and started making noise and so I went online and filled out a report on American Home Shield and then I received an acknowledgement and got a call and within a day, the person came out and diagnosed the problem. It was a motor so they replaced the motor and it works like brand new. Our experience with their contractor was good. He was professional, clean and identified himself and I showed him where it was and get right to work and diagnosed the problem right away and went out to his truck, got the new part and came in and proceeded to work. He also cleaned up after himself like he was never there.

AHS is like money in the bank. Each service is handled by professionals. The service contractors call before coming to give their ETA. The techs know their field and knows how to fix the problem. When the issue cannot be resolved, AHS is willing to listen and make sure to allow a replacement. AHS has saved us thousands of dollars in repairs/replacements. I would not recommend that anyone purchases a home without purchasing an AHS plan!

We have excellent experience with American Home Shield for more than 3 years, and always receive very good customer service for our problems the next day. American Home Shield has very good companies working in each field. Recently we asked for Plumbing problem and they fixed it professionally. Thank you.

If you do business with AHS be prepared for the big run around on all requests. The contractor fee goes up every year, this is the check you write to the person who comes to fix your item. Then be prepared to have the contractor tell you that you also need something else to bring it up to code..not covered. In my case I had a water heater replaced six years ago by AHS. I paid $75 out of pocket plus another $75 for earthquake bands to hold the water heater. Fair enough. Only problem is I called in another water heater repair for same unit due to pilot light outage. For some reason they tell me this relatively new water heater needs to be replaced. Ok fine, but also for $350 more they want the drain pan replaced again and the earthquake straps too!! They are brand new and designed to be opened to replace the water heater. AHS is a typical insurance company out to scam consumers. I have spoken to management multiple times and am trying to get the repair done after waiting six days.

I called AHS with a no heat call. 2 contractors contacted me in 15 mins. When I explained the problem to them (a leaky Taco zone valve), both contractors told me it would be at least 24 hours for them to get the parts. I called back AHS to see about getting a pre authorization to use another contractor that I contacted myself, that had the parts in stock. I was told I needed to speak to a supervisor, I explained that I have an 82 year old senior citizen (my dad) living with me. I was told I would receive a call back. 4 hours later, no call back, interior home temp (49 degrees). I decide to have my contractor do the work. I called AHS to find out about how to submit my bill. I was told that without pre authorization, there will be no way to be reimbursed, and then I was informed that it takes 24 to 48 hours to have a supervisor respond. I should have been informed of that fact when I asked to get a call back. A complete waste of my time and money. I was met with rudeness and no compassion. Last time I will ever consider doing business with AHS.

My experience with AHS has always been good. There was no problem at all.

It was great, the appointment was easy to set up, the guy arrived on time, looked professional, was friendly and knew what he was doing. Got our problem fixed fairly quick and explained everything so that I could understand.

I made a phone call about my problem with the furnace and they contacted a contractor who called me the next day. He was excellent and showed up on time. It's working a lot better since the repair. I've been impressed with American Home Shield.

We discovered, with the help of our pool company, that there was a problem with our pool heater. We reported the problem to American Home Shield. They sent out "their" chosen repair person. He told American Home Shield that a sprinkler head was the cause of our problem. We were denied help from American Home Shield. We asked for a second opinion because that section of the sprinkler system is not even turned on nor did the repair man ask or prove that it was turned on. We were told that there was not another company that could come and give a second opinion nor could they take any information from the reputable pool company that we use.

I would say that it is a great value for the money you save on each call out. I have yet to go a year without needing to use it for something. A Definite Must for any Homeowner.

I filed a claim with American Home Shield and there is no hassle and no problems when filing claims. The claims representative was very professional. The contractor was very helpful and very informative and we talked the whole time.

Our washing machine developed a noise and vibration. We contacted AHS and they scheduled an appliance repair company to come to our house and fix the problem. It was quick and effortless.

Our experience with American Home Shield has been good. We've had good people coming out. As a matter of fact, A to Z Appliance recently did a thing on our washing machine and they came out right away. They had to order the parts and when it was in, they came right back. They were very professional and very mannerly. I'd refer them anytime. My only comment and the only issue I have is sometimes the contracts that are referred--they give the number and everything, don't always come back timely. Other than that aspect, everything else with American Home Shield has been good.

All requests for service were answered promptly. Contractors always showed up on time. Service was done quickly. Only two times was I not happy with the response. A cracked leaking tail pipe on a sink was not considered to be under the contract and I had to repair it myself. The dishwasher is very rusty and some of the rack pieces are gone and won't hold dishware. I realize it's not an operational problem as such but basket should be replaced.

After purchasing a home, I rented it to tenants for a year prior to a job transfer. The sellers offered a AHS Home Warranty as part of my purchase transaction. When preparing the home for the tenants I noticed a leaky toilet in the Master Bathroom which we had missed during the walk-through for our purchase. I called AHS, and they were very helpful in arranging a local contractor, who quickly and efficiently corrected the problem. Overall, it was a very good experience. It was easy to arrange service with AHS, and the contractor delivered everything we expected.

We called in for repairs and were treated with utmost respect. Services was sched. and repairs done in timely manner.

The most recent experience was very good. Our hot water was not working properly so we called AHS. They sent someone out to us the next day and that contractor was very courteous. He was also up front in letting us know that he was not the right person for the job due to the type of system we had. Without missing a beat, the contractor let AHS know and another contractor was dispatched. The second contractor arrived quickly and was able to diagnose the problem rapidly and had a solution for us almost as fast. Great customer service, especially in the hand off between contractors which could have been disastrous.

Our most recent experience was very positive. Our heat pump suffered a clogged condensation output. I placed the call to AHS and we had a technician at the house within 24 hours. The technician was able to correct the problem and no more water leaking out of my heat pump collection tray.

I can sleep at night that AHS stands behind their warranty, and service providers.

The problem started with my heating unit two days before I filed my claim. They called me within the next two hours. A gentleman came out the following day and had it working in a matter of 20 minutes. The heater is working marvelously. I love American Home Shield. Being in real estate, I’ve used them consistently for the last 30-odd years. I’m crazy for American Home Shield and there’s no doubt about it.

My experience with American Home Shield is good.

Definitely happy with AHS. I called in a plumbing stoppage to AHS a month after moving in. They dispatched one of their vendors, who came to the house and said he couldn't find the stoppage, his opinion was it was outside the house on the way to the sewer main. He said he would call in to AHS to authorize a further inspection and get back to me. He never did, but AHS then sent a letter saying the claim was denied as it was outside the home. I called another plumber and on my dime he camera'ed the pipes and found the stoppage inside the home, in the lines under the concrete, not the sewer main going out. The original AHS vendor never checked these locations.

American home shield is more or less a waste of money. Furnace failed from cracked exchanger because they said there was rust showing. Didn't see rust when we bought the home, so it's obviously just happened since it got cold. Tech came out and didn't even try to get it to run. Said they wouldn't cover the furnace with the warranty. Waste of time and money.

I mostly do everything online when I make a claim with American Home Shield. Usually someone gets back to me or they give me a phone number I can call if I’m in more of a hurry than waiting for a response. The contractors were all fine and they came on time. I even had one come in what seemed to be his after-hours. He said he was still in the area so he asked if he could come and I said yes because the washing machine wasn’t working. AHS is a good backup. I would recommend them.

I notified AHS about a washing machine and refrigerator that needed repairs. They responded rapidly by having two different repairmen schedule the repairs. They both came on the same day and completed the repairs in a minimum of time. My only expense was the service charge and I was extremely satisfied with their professional service and clean up afterward.

Our dishwasher quit working so I went online and submitted a claim. It was very easy and the guys that came out were polite, friendly, professional and orderly. They worked hard and told me what they were doing. When the part came in, they installed it very quickly. They didn't make a mess and it's been great. We've sent them out a couple of times for the dishwasher, the washing machine and refrigerator. All the experiences have been really good and I highly recommend them.

American Home Shield is great. They have helped me whenever I have an inconvenience and everything was smooth and fast, so no complaint whatsoever.

First we have had AHS for many years with no problems UNTIL NOW. Having a very bad experience with AHS Home Shield :-( We've been without heat and hot water for 3 weeks because of gas leak. They sent an awful contractor to our house to do a diagnostic for gas leak which they did not do. They were here for not even 15-20 min, leaving with clipboard and our $75.00 without diagnostic. Now gas has been off for almost 3 weeks, no Heat and no hot water. The best part :-/ I just had Surgery last week. Nothing that is nothing has been done because conflicts and we are in the middle. We pay for many years without fault and when we needed AHS the most, they show no concern, only over the phone noise. Very Sad and Upsetting :'-( Has anyone had issues with AHS?

Called for repair on garage opener. AHS denied coverage because they claimed the spring in the door caused the failure. Spring was installed in 1999! Opener failed in 2014! Company used this excuse not to pay for new garage door opener!

AHS has always taken great care of me. I highly recommend them.

I'm very pleased with my AHS plan. Their staff are nice and helpful, and calling in is easy. The contractors that have come to my home are local (which I really like). They have been professional & knowledgeable. I'm comfortable calling on them for services not covered under our plan. So far, our claims have been resolved in a timely fashion. On the occasion an issue isn't fixed the first time, AHS and the contractors have been great about returning for further repairs and doing what it takes to complete the task.

Last year I had a problem with my furnace and contacted AHS for repairs. The contractor came out and said that he'd have to order the part. Unfortunately I wound up without heat during the record low temperatures in Atlanta last year. It was miserable. Despite using space heaters the temperature still got below freezing (the water in my dog's water bowl actually froze). I was not at all pleased about the delay but AHS and the contractor assured me that they were doing everything possible to get that part ASAP. The problem according to the contractor is that I have a Trane furnace and that Trane requires that parts come directly from them. After five days of miserable cold the furnace was fixed and I hoped that I would never deal with that again.

In writing about my most recent experience, I would say that the Service Technician was very knowledgeable and thorough. He (Service Technician) listened to my concerns and paid close attention to detail when servicing the appliance that he (Service Technician) was called to service.

Oxford Heating and Air provided excellent service on our last call.

My last claim with American Home Shield was for the toilet. The guy came and fixed the toilet and we haven't had a problem since. I filed the claim online and it's very easy. I've had the same contractor from before. He's really great, very personable and professional. They're timely and always call back to make sure that you're satisfied with what you got. It's a great service - fast and efficient. I like it so much we got it for our rental.

Three days ago, the garbage disposal wouldn't turn over. Once I submitted my claim, I had a response within the day, and a couple of days later the technician was out to do the job. They always responded in a timely manner. The garbage disposal is running great.

My husband called AHS for a clogged drain in the bathroom and kitchen and pipe leaking under our kitchen sink. He was out of town and I couldn't even wash dishes. He spent more time on the phone in his truck than he did working on anything. He comes back inside and tells me that AHS wants to talk to me. Basically said that he couldn't get to where he needed to from the ground level and that he would have to get on the roof. Well AHS said they didn't cover that, it was considered a risk. He said it would be $250 out of pocket for him to do it! My husband came home and went to Home Depot to get the tool to do it! Thank God it worked and he didn't have to do it from the roof! My husband was furious. I basically gave him $75 for nothing! He's calling about a refund first thing Monday.

We have been with AHS for many years, we lived in Maryland and had no problems. We moved to South Carolina 7 years ago and went with AHS again. We have had nothing but problems! Our fridge/ freezer went out and it was 3 weeks before it was fixed, the A/C unit went out 2 times and each time it was weeks before it was fixed, electrical problem in our fuse box took weeks, and now our dryer has been broke for over a month. My husband put in a service order and three days later no one had called, then told my husband they were assigning to another company still no call. The third company finally called and a week later came to our house, did a self test on the dryer, said it was the vent and gave us a number to call. The technician did not charge a service fee, he said he didn't do anything, and left after only a few minutes at our home.

American Home Shield is very reliable in showing up and the quality of their work is good. However, they employ new immigrants who speak very little English, which I can usually understand but these people have just come to the country and are trying to make business for themselves and almost consistently find a way to have you try to spend more money. The quality of their work is good and they're reliable but sometimes exaggerate as to what needs to be done, unless you know what the deal is. Sometimes they lie about the nature of the problem. But 80% of the time they’re fine.

The washing machine started to make strange noises. It kept on getting worse so we called American Home Shield. Submitting the claim was great. The representatives were very responsive and professional and took care of things. The contractor they sent out seemed to know what he was doing and took care of it very quickly. American Home Shield is a good company to work with and I've recommended them already to several people.

I am satisfied with American Home Shield as they provide prompt service.

I only submitted a claim with American Home Shield once and it was good. My interaction with the representative was great. The contractor they sent out was very nice and got the work done. American Home Shield is very good.

I have issue with leakage under the sink and one of the connector pipes are leaking. Also I had issue with couple of faucets dripping water one drop at time. AHS sent a contractor who took a walk in the house and then recommended that the leak is because of higher water pressure on city side and I need to put a pressure regulator. My question is I have been living in this house for 6 years did not have pressure regulator before. Got similar leaks fixed by AHS before under the same warranty. What did suddenly change that they are finding the issue with the Water pressure now. It seems like a tactic to make the customer get the issue fixed themselves. I have been paying the warranty fee for one year without any service request and this is what I get when I put a request. Bad service.

My pool pump was going out but easy fix (capacitor) which my pool man told me. Alchemist pool service came out which were sent by AHS. They did God knows what to my pump now it doesn't work!!!!!! Obviously my pump was working. Pool is clean, now it won't turn on. Well my AHS appliance insurance company came to me with "That doesn't cover because you're missing the cover on spindle" which I never had for a whole year so now I'm screwed!!! Called this company and they tell me there's nothing they can do because pump was not working. I have pictures of pool running with waterfall running everything running. Now it doesn't work. The pool heater now they told me that it doesn't turn on because the PH levels in pool caused the pool heater to corrode which I think it's BS but yet warranty cost me $700 dollars which was useless. Gave me runaround and didn't fix anything. My recommendations save that monthly payment or yearly payment and use it so when does break down!!!

I called American Home Shield immediately as soon as I was aware of the problem. One person didn’t know an answer to a question I had and they immediately transferred me to somebody that did. The contractor that was sent out was great and did what they could. We’ve had them out a couple of times for different plumbing things throughout the house and they’ve been reliable and right on the ball. Overall experience is great. They have been responsive and we’ll continue with them as long as we have the home.

American Home Shield has been good. I like that when I call they send somebody out. I haven't had any bad experience with AHS. I only have had some bad experience with some contractors that came out.

I’m fairly pleased with American Home Shield. I used the service for two rental properties to help maintain for appliances, plumbing and everything it covers. Usually the service is good but recently they moved to a different provider for plumbing which is fine except they’re a little slower in terms of getting service, particularly for the city I live in, which is a little bit smaller community. The prior arrangement was they’re using local vendors within the city. I’m disappointed with American Home Shield because I made an online request and I presumed that they would call the vendor as they have done in the past and the vendor would call me. I emailed and didn’t get a reply back so I called and finally had the process going. I’m paying 50-60 bucks on each property and $75 fee but I don’t get the response I need. Other than that, I like the fact that I don’t have to go fix something myself or find someone or get my husband involved, especially on rental properties. I’m not happy but I’d still recommend them. The websites had gotten better. I like talking to a live person on the phone and those people are very helpful.

I have been going back and forth for almost a month attempting to get a plumbing issue resolved. The contractor showed up and spent a total of 15 min in my home. He said the well pump was the most likely problem and he would get back to me with a quote, but all costs may not be covered by the warranty. 3 weeks later I finally had the quote. By then I had another plumber come out to tell me the well pump is the likely cause. I would like the work done by my contractor because I do not feel comfortable with the contractor they sent out. American Home Shield will not authorize this. I have been paying for well coverage since I purchased my home in 2009. Every time you call AHS someone tells you something different. If the repair was not so costly I would cancel this policy and absorb the cost myself. I am just fed up with this company and their choice in contractors.

They replaced the toilet.

I contacted AHS regarding my garage door. They sent out an electrician to assess the problem. He told them that the track was bent and submitted the report. He made up an additional issue and claimed to have repaired it to get paid. I contacted AHS and to them that I wanted a second opinion because this man did not know what he was doing. I was told I would have to take care of that BECAUSE THERE WAS NO ONE ELSE IN MY AREA UNDER CONTRACT. I have found out that this company knows nothing about garage doors... it's not their specialty and AHS is very aware of that but sent them to my home. The report got the contractor paid and saved AHS money but did nothing for us. I feel so duped.

We recently had our hot water heater blow out on a Sunday night! I went online, put in a ticket and they called first thing the next morning to schedule an appointment to replace it. They were there that Tuesday morning and done within a couple hours. We have only had great experiences thus far! Even got a follow up call from AHS to make sure we got good service from the provider.

American Home Shield has been consistent in helping me keep my home maintenance up to date. Timely articles sent to me via email help me to focus on priority items of keeping my home in good repair as each season passes. I even ordered my air filters for my HVAC system through AHS because the prices and filter quality were so good. When I suspected a problem in my AC system, AHS helped me arrange for a technician to evaluate my problem in less than a day. The technician was on-time and extremely competent. He took time to explain what he was doing and his findings. He wasn't trying to sell me anything; he assured me I had no problem and no further action was required.

I am writing you today to inform you of how dissatisfied I am with the handling of my previous complaint. I am a returning customer but unfortunately I will not be renewing after my policy expires. I had my air conditioning package unit replaced through the warranty program this year. The process started on May 13th 2014. I called the request service number and was assigned Jackson Mechanical as a contractor. After the email was sent out I did some reviewing of the contractor and found multiple complaints for them on creditable websites. I quickly called back and asked to be assigned another contractor, but I was informed that they were the only ones in the area which I found strange considering the population of the Little Rock Metro. I decided to give them a chance and they showed up at the agreed upon time. They quickly dismissed my information about the evaporator leaking for a loose cap and refilled the system and took my $75 dollars and left.

Rapid and accurate.

I wish the covered expenses were a little more clear. I was told by the technician that the drain box on my washing machine was not covered and there was a crack in it. This would require another serviceman and additional service fee.

I have had AHS for many years and can't think of any better warranty company to have; they are prompt, they send out reputable contractors who are on time & quickly diagnose any issues I might have & work quickly to resolve & fix any problem. I am impressed over and over again with AHS and recommend them to everyone I know who owns a home!

My air conditioner wouldn’t cool so I called American Home Shield. They sent a guy out within 3 hours. He fixed it in about 20 minutes of being here. We’re all happy. I’m very impressed with what they did. The first time I ever used it and I was wondering how this was gonna work, but it was really good.

I never have to worry about finding an honest and reliable contractor. Contractor was right on time. He was extremely friendly and polite. He was very prompt with getting my repair taken care of and explained everything to me in detail. He was very neat and clean and made sure everything was cleaned up when he got done.

Contacted AHS on 11/5 to repair my oven, a technician from Sears came out 11/7 diagnosed the problem and claimed he order the part. He said it would ship to my home. Scheduled my installation appt and left. The following week no part arrived. I called Sears & AHS they said all the techs notes from the visit were lost. They sent the tech out again. He said the part I needed was no longer made and he would have to pull the part and have it refurbished. He pulled the part "hot wired" my cook top so the burners would work and left. 11/25 the part arrived. 11/26 a new tech came out started to installing the part then ask me, "Why did he pull your board? (As if I knew) The problem isn't your board, it's your touch pad," then proceeded to take the part out. He says "Let me send everything out and get the right piece repaired. It will take 10-14 days and just to let you know the oven or cook top won't work while it's disconnected." The day before Thanksgiving mind you. I WAS FURIOUS. I told him I had to cook, just leave it and I would have it repaired correctly after Thanksgiving.

Our garbage disposal started leaking and when I noticed it, it had flooded out underneath the sink. Submitting a claim to American Home Shield was very easy. Everyone there is always so nice whenever I call. They’re so professional and sweet and caring. The contractor that came in was so nice. He switched out disposals and fixed it in less than 15 minutes. It ha been perfect since the repair, not a problem whatsoever. American Home Shield is so reliable. You can call them anytime and they’re there. And the work gets done perfectly. When my air conditioner had gone out, they were right on it. They put me as an emergency service and had somebody here the next day. I’ve been with them for years and I won’t leave them. They are wonderful.

I wanted to report that I have similar issues with AHS not resolving home maintenance issues in a timely manner in the Tampa FL area. The issue started around prior to the week of Thanksgiving and I had a fridge repair and scheduled a service call with AHS. The technician showed up for repair and promptly charged me for the deductible of $75 dollars. He mentioned that he will come back in day or two to replace the parts. After this, he did not come back to do the repairs and complete the problem.

I have had to use American Home Shield several times because my husband has worked out of town a lot in the past few years. I call AHS with my problem and immediately get a response from the repair company. The problem is always fixed and the service is exceptional.

I love American Home Shield. I've been with them for about 8 years. Whenever I have a problem with my covered equipment, they always send somebody out. Everything has always worked out very well. Often times, I would submit claims online but a few times, I had troubles and have had to call the representative. They've worked with me and taken care of whatever I needed. It's been a good, positive experience. They've always responded very quickly and I've gotten somebody out here very fast and everything's been great! They seem to have it together pretty well or I wouldn't have stayed with them for so long.

AHS has proven to be the number 1 home warranty company among all its competitors. Upon requesting service, our wait time has never been past 4 hours for a response from the repair sites. With the computer automated trouble request system, reporting a repair is easy and swift. We've never had a problem with billing or customer service. Great company, stands behind their product.

I have had several items fixed while under the AHS warranty. All repairs and issues have been dealt with timely and professionally with no bad issues to report.

I had a broken component. I got online and filled out the paperwork and sent my claim in to American Home Shield. The gentleman they sent was very good. He did his work very professionally. He was very nice and congenial. I couldn't ask for anything better. I've been pleased with AHS.

We have had American Home Shield for almost 3 years now and had been happy with their service until we had a leak in a few of our sinks. Since then my opinion has completely changed and I will let anyone I come in contact with know not to go with AHS. They first sent out a plumbing company called Bacon Plumbing to the house to fix the leak. When the plumbers got to the house they went and inspected the sinks and determined that one of the sinks needed a new stopper and did not have an answer for the other sinks. They ordered the stopper and returned to fix it. When they did they replaced a "pop-up assembly" with a "strainer", which is typically found in commercial buildings.

Earlier this year, I had problems with our refrigerator, and after many, many service calls, and many heated phone conversations back and forth with AHS, I eventually got them to replace it. (Albeit I paid out of pocket for a better model, it took well over three weeks just to get them to adjust the payout amount to something relatively comparable.) Now, I'm dealing with them over a ceiling fan. An $800 Casablanca ceiling fan. Over a service call that was opened back on June 30th.

The tech came before I expected, was efficient, neat and clean, and fixed the problem quickly and w/ courtesy.

American Home Shield service was excellent; everything went as explained and the service by the service provider was excellent. I was contacted by the service provider on time just as American Home Shield explained. The contractor was very professional and in uniform.

I requested service on my hot water heater and they sent Donnie from K&S Plumbing out immediately to assess the situation. Seems I need a new water heater. Great! I paid my $100 fee and expected things to get done. I now have a bill for $375 plus the $100 I have already paid. I spoke with the water & electric company in the area and went over the very expensive breakdown of prices I was given. They all agreed it was very high. The contract says in #5 Water heaters: Covered - All Components & Parts, including tankless water heaters and circulating pumps, except: NOT COVERED - Auxiliary holding or storage tanks - noise - fuel storage and energy conservation unit.

Our faucet came off on our tub. I requested service and stated that access would be difficult and the plumber would have to go through the wall. I asked to speak with the plumber before he came to let him know the situation. That didn't happen. The plumber shows up and says he can't work on the plumbing until we hire some to create an access panel for him. Why did AHS waste my time? I called AHS and expressed my displeasure. AHS said they would get the recording of my first call and see if I said that. Of course I never heard from them again. They are johnny on the spot to take their payments, not to satisfy their customers.

I’ve had American Home Shield a little over 2 years. It’s a good program. I initially got the first service plan when I bought my house as I bought an older home and that was one of the selling points. I’ve renewed the plan twice already and I intend on keeping the plan for renewing. The last problem was the water heater was leaking and didn’t have any noticeable issues until we saw a bit of a discoloration on our ceiling because the water heater is in the attic. The ceiling had a little bit of discoloration. We went up to check and there was a leak on the pressure stabilizer. I’ve never had a problem submitting a claim to American Home Shield. I call them up, go online and tell them what’s wrong and they schedule somebody. The service is outstanding. Every time they sent technician out, they’ve gone beyond their way to make me feel I was the most important thing to them. I’ve not have one time that I’ve submitted for repair that they hadn’t been out within 2 days. The contractors were all very good and very knowledgeable. They know exactly what’s wrong. They take the time out to make sure they do the job right. Because of that, I’ve already recommended American Home Shield to several friends.

The kitchen refrigerator was not able to keep things cool. I put in a request for service. The repair company came out, stated it needed coolant. A week or so later, the repairman came back and filled it. A few weeks later the refrigerator started having the same problem and the lights weren't working, so this time I called American Home Shield to put in the repair request. The representative stated that the original company would come back out to look at it. The company came back out. The tech stated that the lines must have a leak. He ordered something to seal the leak and bulbs and fuses.

Great service, timely response. Highly recommend AHS.

Last summer when the heat was awful, our air conditioning went out. The contractor came out a day later and repaired the unit. However, a day later, it quit functioning again. The contractor was prompt about returning to repair the unit again. It is working great now. The contractor was very courteous and did his job quickly & knew his business. We've always enjoyed our business with AHS and plan to continue.

Hot Springs Heating and Air is a great contractor, reliable, neat and fixed our problem. We liked them so much we changed from Middleton to them for the yearly maintenance contract.

Contacted AHS for a broken dishwasher and filed a claim. A contractor called and scheduled an appointment within a couple of days. The technician showed up as promised and repaired the dishwasher to our satisfaction.

The technician was great and did a speedy and good job. Rating increase is based off of his performance. I hope AHS improves in the area of follow up and faster response. Other than that the issue is resolved.

Our heating system went down on Nov 18, and we called AHS that same day. Yet 3 weeks later (today is 12/9), AHS STILL has not made a decision for what to fix. The first contractor (COMFORT FIRST HEATING & COOLING INC) came next day, claims a previous AHS contractor did not install the board properly, but never submitted the diagnosis report. The second contractor (CAROLINA AIR HEATING AND COOLING INC) came one week later, said the heat exchanger is broken, but did not submit the diagnosis report for over 1 week and at the end AHS asked the first contractor to come again. The first company came last Thursday 12/4 to take a photo, and THAT'S IT. No diagnosis report submitted within 48 hrs. Nothing.

We were thrilled with our experiences with American Home Shield contractors; we have used them several times for major home issue that ranged from plumbing to electrical. The contractors that we had the pleasure of dealing with were first class - they were knowledgeable and very helpful. We always got a quick resolution to our problems. The convenience of scheduling online is also very useful. This is a great company that we always recommend to our friends and family.

They send people over who are unqualified to do the work and then charge you. Took 4 visits to fix small part on washer. Tried to get my heating fixed, and now I'm getting billed for no service rendered and I am forced to use the same contractor or they charge you again - so now I'm going with my own contractor. If I could do it again I would put the money I used to for American Home Shield away and use that for my repairs. You pay for it in constant hassles with them and lies and incompetence from their vendors.

I recently filed for a claim with American Home Shield for a hot water heater; the copper mine in the wall had leaked. The claims process was fine. I did everything online and it went well. The contractor was very responsive and called me right away. The second issue I had was for the dryer repair. I was expecting a call but I didn't receive anything. I waited actually about a week and a half and made a call to them. Then I scheduled an appointment and called to confirm the appointment that day. They actually didn't show up the day they were supposed to. They showed up a little early. Thankfully I was home but it was kind of a hassle. Everything is fine now so I'm happy. So far the experience has been good. American Home Shield has quick response time. The website is really good, easy to access and put in claims.

Two days before Thanksgiving, our hot water heater started leaking out the bottom onto our pantry floor. We called and requested service and were told a technician would be out the next day to look at it. No one showed up or called. The day after Thanksgiving, we received a message that an appointment should have been scheduled and if it had not then we should call. By the time I received the message it was past business hours and we had to wait until Monday to call back. An appointment was then scheduled for Tuesday.

I’m happy with my experience with American Home Shield. Submitting a claim was excellent and I’ve had no problems with the representatives. They're coming out tomorrow about a situation on my plumbing. It’s a relief to know that if something goes wrong, we know exactly what it’s going to cost us to get it fixed.

AHS was not able to clear a clogged tub drain for us. They had done it once before, but this time they said it couldn't be done. The sink next to it the tub is draining fine. Another plumber will be coming who said he has a different tool that should do it. Is there any way I can get a refund from AHS if the second plumber is able to do the job?

I called in May 2014 when my air conditioner was not working properly. As usual, I call AHS, which I have been a customer with for 11 years. They called a contractor that came out to my house and told me it was fine. It was set on 73 degrees and it was 80 degrees inside. I have asthma and need to be in cooler temperatures. I am on oxygen at night and need to stay cool. They cleaned the line from my split system and said it should help. It did not. I called them back and they sent the same contractor and still they stated nothing was wrong. I have been to a great deal of places and they seem to stay cool. I called AHS again and they stated the contractor said nothing was wrong.

We came back from a vacation, and there was a hose underneath one of the bathroom sinks that basically exploded and flooded the bathroom when we turned on the water in the house. American Home Shield came over and replaced a bunch of stuff. Submitting a claim was not a problem. I've had a lot of work. I've signed multiple contracts with them for multiple homes. There are times when I've not been satisfied, but generally I am satisfied with them. Most of the contractors they have sent have been pretty good. Everything was fine after they came. The only problem we've had is we live in Hawaii and sometimes they are not able to find a person to perform certain work and there's a lot of delay. Our experience with them has been relatively good.

We acquired this warranty when we bought our house. Right after we moved in they tried to send a bill for more money. We were able to get the previous owners to pay it but I don't know why they kept asking for money. A few months later our dishwasher stopped working. I sent in a work order via the Internet. Heard nothing. Call the next day. They said they didn't have a work order because they don't have a vendor in the area so they deleted our work order. Through talking to them, they said they would contact a local vendor and that vendor should contact us. They gave me that vendors phone number and name. I waited two days then contacted the vendor. They said they don't have any work order from American Home Shield for us so they can't do anything. So that means I have to wait on hold again to try to contact American Home Shield so they can BS me again. They only want to take your money. They don't want to help you. I would never recommend or use this company.

We’ve had American Home Shield for a long time and the process is smooth, not a problem. Submitting a claim was straightforward. We had a problem when the guy came out to do some service on our heater and they responded well. They got it fixed and everything was fine. The contractor is very, very good.

The garbage disposal started making noises and all of a sudden started leaking. Every time we turned it on, it was shooting water out of inside of the cover so it was messy. The people that were representing American Home Shield called and wanted to know what the problem was. The fellow that came in looked at it, turned it on, got splashed in the face with water and he said, “That’s it.” He was in and out of here quick. He did a nice job and didn’t make a mess. American Home Shield is a great organization. They know what they’re doing and are highly professional. And if they can’t fix it, they’ll replace it. I’ve told a lot of people about them.

Submitting the claim was usually a good process. We do it by telephone and often would do that at night when their lines aren't busy. The last contractor they sent out has some leaking faucets fixed. Fine, very good service, properly scheduled, came out on time and did the work. It was excellent.

I filed a claim with American Home Shield when I had a leak in my bathroom and filing it was very easy. The contractor got there when he said he would and was very polite and efficient. He just took my business. I've filed several claims over the years. I've had them for a long time. Now that they have sent a different plumber, I appreciate it. They used to have a different plumber sent out that was a disaster. American Home Shield has a fair price.

I had problems with my furnace. AHS sent out a company on an emergency call to get it looked at and fixed (temps were getting pretty low). AHS did what they needed to do, however the company that was sent misdiagnosed the problem. It didn't get fixed for 4 days. The contractor was a problem in this case, not AHS... They did a great job at answering my concerns after I called and they went ahead and sent help the same day it was needed.

I recently filed a claim with American Home Shield for a heating problem and the service guy fixed it. A couple of times AHS has disappointed me but on the other hand they've come through a couple of times. I never had any problem with the service particularly but I got rounded by paying someone out of my pocket instead of using AHS. It happened to me twice and I haven't forgotten about them. First one was when my garbage disposal broke and they replaced it with the biggest piece of crap I've ever seen in my entire life; even the plumber that put it in said it is. So what I did is I took it out and bought something for $100 and put it in myself and I have no further problem. But I don't think that's really fair because I don't think I should have had to go buy a new one. That's actually one of the things that was covered.

I have had a good enough experience with American Home Shield that I have maintained a policy for 20 years. I would definitely recommend them.

We love American Home Shield, they have been wonderful for us. We had a problem with my water heater. Submitting the claim was very easy and they called us the next morning. My first appointment with them happened within two days of me calling. They were supposed to be here at 8 o’clock at night that day to accommodate my hours and they got held up on another job. That was a Thursday night and they couldn’t make it Friday, but they did come first thing Saturday morning. They did it quickly so I was more than happy with them. Everything is working fine since the repair. I have recommended them to several friends. We have a very, very good relationship with them and we’ll stay with them.

I've been an AHS subscriber since 2008 and up until this week have had excellent service, experienced great customer service and have on many occasions recommended AHS to friends and co-workers. A couple of years back, AHS even replaced entire AC unit after it became unserviceable. This week, I placed a service request because the pilot light on my gas hot water heater would not stay lit. The service technician came out and identified the cause and the parts that would be needed to repair the unit. I was told in a follow up call from the servicing company that same day that it would be 3-5 days before the parts would arrive.

We turned the heater on and it didn’t heat so we filed a claim with American Home Shield. They sent the contractor out who tried to fix it but had to order a part that came a couple of days later. They came back to put it in. The contractors were very efficient. Everything has been working super and we were satisfied. It was a very good experience. They’re usually very punctual. My only complaint is sometimes when they get a person to service, they live a long way away and the contractors have to travel that long and I hate for them to have to do that.

I can’t remember what the claim was but submitting my claim with American Home Shield was fine. The service I had with the contractor was very good. The repair was not totally perfect, but they’ve done all they can.

Hot water heater broke. Three weeks later I am still waiting for AHS to advise me how we are going to resolve the issue. I call every day. I request to speak to a manager and get put on a "wait list" for manager to return my call. Last communication I had with a supervisor, I was advised there is an issue between the Cash Out dept and the Authorization dept. I don't believe it should require me to call 3x per day for 3 weeks to get this issue fixed. All I want to know is "how much AHS will pay towards replacement of the hot water heater?" AHS has asked 4x for the plumber to supply additional information, for which plumber has spent multiple hours ensuring they have the proper information. Plumber has indicated he will NOT continue to provide the same information to AHS as he is not being paid for every consultation he provides. Worst customer service I have ever experienced.... and still no hot water (since November 14).

The contractor was very explanatory and everything was fine so we were very pleased.