American Home Shield Reviews

This is an old house which was built in 1899 and the way everything is laid out is very strange. My hot water tank had a leak in it so I put the call in on a Saturday. The company that American Home Shield assigned me didn't provide weekend service. They came out on Tuesday, and the fella was very good. He did a nice job, and took his time. So we were pleased with the service. But we have a slight problem after he left. We have two bathrooms upstairs and in one of the bathrooms, the water in the shower was plain hot, as well as in the kitchen and sinks downstairs. But I'm not getting any hot water in the shower and sink in our master bathroom. It worked before the leak. I wasn't going to mess with the temperatures. It's hot but not as hot as before.

I had a plumbing issue which started on Wednesday. I had not registered a new account and wasn’t sure how to do that so I had to call in and find out how to set up my new account because I changed service addresses a few months ago. And while I was on the phone doing that, I put in a service request. They offered to do the request for me while I was on the phone with them. It was a long wait time but once they got on the phone, it was very excellent. They were very helpful and made sure everything’s good to go before they finished the call. It was fixed Wednesday afternoon. I was given a window between 3:00 and 6:00 pm and the contractor came at 3:30 pm. He was very professional, courteous, wiped his feet and took care of the problem quickly. I had a great experience using American Home Shield. And when I've had some not-so-good experiences with a contractor before, they rectified that. AHS has been excellent.

It's been wonderful with American Home Shield. The warranty was given to us on the first year we bought our home. We decided to renew it and we've been here almost seven years. We really like it. I'm surprised they haven't cancelled us because we've used it a lot. We have dealt mostly with Advance Appliance who’s very professional and timely. Then, we were assigned a different one and they did a great job too. I don't have any complaints at all.

Most of the reps at AHS are great. I've had one rep that didn't really sympathize with my cause, but other than that, I've had no problem. However, the contractors that have always been so willing to do the job are not friendly. It's my home, I'm the woman in the house, and they had to deal with me. But they talked to me as if I know what they're talking about or they just don't do the job. I've also had two contractors who didn't want to do the job. But American Home Shield sent someone else who did the job within five minutes. And once the repair was done, it was done. When the second contractor came in, the repair work seemed minor. They fixed the problem and were out the door within 20 minutes. So I don't regret using their service and I'm not gonna stop. But AHS needs to do a little more research on their contractors because some of them are not very customer friendly.

We've been using American Home Shield since November 2011. I recommended them to my dad. A lot of times, I file a claim online. I just click Request Service and then check what service I want. I call them sometimes and when I do, their reps seem polite. They put you in touch with the contractor and then based on what the contractor says, they respond accordingly. However, the contractors were not always of the same quality. The good thing about AHS is if you have any issues with the contractor, they continue to provide others. We had a very simple issue with our stove once and they sent out some bad contractors who were not very knowledgeable. They kept sending more out until one of them found the problem really easy. They seemed to have more core idea of what they were doing.

My AC wasn't running at all so I filed a claim to American Home Shield. Their claim process was easy. I submitted the request online that night and I received a call from the contractor the next morning. The contractor called me about 5-10 minutes prior to arriving at my house. I had to step out from work to meet them. It was a very fast service. They spent about 10-15 minutes to fix the issue and we were good. However, they had to come out twice because the first time, they restored power to the AC unit but it wasn't cool. It was only the fan running. I had to call AHS again to request for them to come back out fix the root cause. The second time they came out, they fixed the actual issue. Everything was resolved within two days. The AC is now working fine. Overall, it was a positive experience. It's a fantastic service. It's probably mandatory to have a service like theirs for any new home buyers.

My most recent claim with American Home Shield was kicked off by the fan in our HVAC unit which ran continuously. We paid $75, then somebody came and said that the heat exchanger had cracked and that the fan was running to make sure that carbon monoxide was not spilling into the house. So, he would have to check with American Home Shield to find out what they wanted to do, and that it would take two and a half weeks to get the parts. So, I'm disappointed. I appreciate the fact that they are going to fix it but it shouldn't take that long. Maybe the unit is just so terribly old, and they couldn't find the parts. But they need to communicate that. We've used them three times and two have been excellent. There also wasn't any difficulty with their contractors. One kid was young but his supervisor came and helped him and they solved the problem.

My refrigerator's icemaker went out so I picked up the phone and called American Home Shield. I spoke to a representative who was very helpful. I told her the issue and she said she would assign someone. She gave me a name and I told her that contractor was quite a way from my residence so she picked another contractor that was much closer. And that same day within 10 minutes of getting off the phone with her, the contractor responded and set up an appointment to come out.

The contractors that they have sent out to our home were very professional and personable. We’ve had a humidifier put on our furnace and we had our furnace fixed at the same time and they did a wonderful job. I recently submitted a claim over the phone a couple of weeks ago. We had to call the plumber because we didn’t know what was wrong with our water heater. They were able to answer all my questions and if they didn’t know the answer they would find it out from somebody else. I have recommended them to my daughter.

Ten years ago, I was a first-time homebuyer and my real estate agent recommended American Home Shield. I would file a claim on the phone and their claims reps were good. I do get caught off guard sometimes not knowing exactly what my contract will cover. One time, I had a toilet problem and my toilet wasn't functioning correctly. AHS sent out a contractor. However, the first company didn't seem very knowledgeable about the situation on how to repair it and I didn't feel comfortable with that company. Then, I called AHS and asked for another contractor. They sent out another company that was very knowledgeable and I was satisfied with the outcome. The second company had done work on the house before. When the guy came, I remembered who he was and I was very comfortable with that. Everything has been okay and no major issue has been noticed since then.

I got AHS with the highest insurance they have. Our A/C broke and we contacted them. They assigned us Total Air Care a Jacksonville, FL. The company was suppose to come from 12 to 4 pm. They never arrived and they never told us when they were coming because they had a different job. AHS has Total Air Care as the only company that can service us. This is total BS.

I call them for fix and they send a company that it taken them 2 week to get parts for my dryer and refrigerator, this is just unacceptable by who they contact to get things done. I'm not going to wait 2 weeks to get my appliance fix, I'm paying for a service and I'm expecting a service A.S.A.P. not when they feel like it. I'm withdrawing my contract with AHS, I don't feel like they care about you and your needs. I know I'm just a number, but I expect a service when I pay. Bottom line is that they have a bad service.

The previous owners of the house and my father had American Home Shield and I knew a couple of people that had AHS and were happy with the coverage that they received so I signed up with them. Submitting a claim has been easy but the only thing that's disappointing is I thought they cover ACs, but they don’t and I have to pay for a whole new AC. They cover just a small percentage because it's very expensive. Other than that, it's been good. Even the cost that they cover is still helpful. The guy that came out to my home was great, super friendly, nice and answered a lot of the questions that I had. He didn’t rush out. He also showed me because I don’t know what he was talking about and I have no idea when it comes to air conditioning units. So far, I'm happy and I'd still probably continue renewing my service with AHS.

The customer service representatives at American Home Shield are fine. I think there are policies that need to be changed a little bit as far as when certain things need to be replaced.

I've been with American Home Shield for about over 10 years now. And they are wonderful and terrible at the same time. Two weeks ago, I filed a claim for my pool pump and it's in process now. It's super easy if you do it online. We live in a small town and we know that guy from the pool repair company that they sent out. I really like that vendor who came out to repair the pool. And so the claim went easily and within a week, the vendor went out here, but I was still having a problem.

When we purchased our home last May, one of the requirements was that they provide a home warranty, and the seller simply chose American Home Shield. The AHS reps are usually patient and good about explaining why something is happening. For the most part, they've been quick to respond and get people out. If I need to speak with a supervisor, I usually get the callback within 24 hours.

I filed a claim to American Home Shield for a microwave repair. I submitted it online and the technician came in and fixed it for me. The microwave works great now. It was broken for three days and it was a little difficult living without it. Overall, it was really easy to make the claim and they sent out a really good repairman for me.

Water heater failed on 4/5/17. Contacted AHS that evening. Rep from AM PM plumbing to house on 4/6/17. AHS computers out 4/7/17 so no authorization available. Received email or text from plumber on 4/10/17 that unit could be replaced between 4 and 6 on Tuesday the 11th. About 4 pm on the 11th received voicemail from text to call their office. I tried but they never answer phone after 3pm. Tech did not show up. No explanation. Left message with plumber to call me. By 9 am today (04/12/17) no contact from plumber. Called AHS, on hold for at least 20 minutes to be informed by very nice lady in auth dept that costs had not been authorized. She indicated that she would send message to plumber to authorize the work.

We have submitted three claims to AHS. None of them were resolved. We finally gave up on the garage door opener claim and replaced it ourselves. Over the course of 4 months they have sent 4 different appliance repair people to service this problem. Over the course of 4 months we were visited 8 times. Several of the technicians were sketchy at best. Overall to avoid replacing the microwave AHS spent far more than the appliance was worth. In addition customer service was nonresponsive and at times rude. AHS would rather pay a technician than repair the product. They will do anything to avoid paying a claim. This is a horrible business, a rip off to the consumer. Do not waste your money on this insurance.

My air conditioning unit stopped blowing cold air. I contacted American Home Shield and within a week it was repaired and fixed. Basically, the longest part it took was to get the part in from the air conditioning company. I submitted the claim online and it took 12 hours before they sent the technician out or contacted me. The technician was a great local guy. He had a generalized conversation with me as well as explained to me what the root cause was, what I was paying for the job and what it would be if I didn't have the insurance and whatnot. He gave me his card about where to contact him if anything else happened. The air conditioning works great now and I got great response from the company as well as the contractor. I couldn't ask for any better experience.

Overall, American Home Shield has always been responsive when I submit a request to have someone come out. I'm very happy with them for that. Anytime I have an issue, I go online and submit my request and within an hour or less, I get a response that it's been assigned to the contractor, and I haven't had any issues with them on any repairs, replacements, and anything that they had to do for me.

The company that American Home Shield used to send out for various plumbing and air conditioning problems were horrible. They never fixed anything and wouldn't show up on time. I've raised that to American Home Shield and they said they were looking into a new company. Now, when I recently filed a claim for my air conditioning unit, they have another company. We've been using them and they've been very good. As for American Home Shield itself, I have no problem with them. When I called them to file my claim, they've been very responsive.

I read the reviews online from six different providers and chose American Home Shield. Their representatives were very friendly, courteous, understanding and trying to help your situation get taken care of as soon as possible. The contractor who came to fix the air conditioning unit was very professional and quick. For the amount of the premium, speed of the service, and the contractor that they use, it's the best deal out there.

They resolved my solution, and they did a great job at doing that. I would recommend them.

I submitted a claim for when the air conditioning unit only wanted to pump cold air when it wanted to. The AC guy came out the next day and the AC unit was working the day that he came out two weeks ago. And then last night it rained and it wasn’t pumping cold air again. It's happened twice now. We think it’s got something to do with a relay or a valve sticking whenever the humidity gets high. So it’s one of those things that he can’t find the problem if it’s working when he was here.

We are first time homeowners and our Realtor recommended AHS to us as a just in case method. On Thursday night at 1 AM our Electrical Meter blew up and we lost power. My husband called immediately on Friday and the system was down so our claim went in as a non-emergency. We couldn't get anyone to change it to emergency until Saturday. We had some cold nights because no one could come out and when they finally changed the status on Saturday no one could come until Tuesday. Thankfully by Sunday it warmed up a little.

I had an American Home Shield (AHS) home warranty from 2006-2016. My monthly premium was paid out of my mortgage account by the mortgage holder (bank). In 06/2016 I decided to pay off my mortgage with a lump sum, so I knew the bank would no longer pay my AHS premium, so I phoned AHS, explained the change in situation, and gave them my credit card information to make the monthly premium payments. On 12/27/2016 I phoned AHS with a service request when AHS informed me my policy was "canceled for nonpayment!" Evidently AHS customer service had not processed my request to bill the premiums to my credit card. On 3/7/2017 an AHS salesman sold me a new warranty, told me that it would be effective 4/2/2017, and said I would receive notification and a policy by 4/2/2017 by mail and email.

We heard a noise in the basement that wouldn't shut off, so we put a request online for the furnace over a week ago. The boiler was broken and the contractor that AHS sent out did a great job. He said the parts that we need would take about five days to come in, and they're coming back to fix it. Overall, the process was very easy. In fact, I once filed a claim over the phone for our dryer and the tech came out within 24 hours and fixed it. And when it broke again the next day, I called in and they ended up doing a replacement, which we had within about a week. Thank God we have American Home Shield. I have actually recommended them to someone who's buying a house and he's getting that same package we have with American Home Shield.

We're very satisfied with American Home Shield. We haven't had any problems getting service. Plus, we like the ease of making requests online. For the most part, the contractors are professional and courteous but we're having a little trouble right now ordering parts for our refrigerator. It’s a more complicated fix. But the contractors usually follow-up within 24 hours. So, we're very happy.

We had an issue with the garbage disposal and American Home Shield had to replace it. I usually submit my claims to them online, and it has always been an easy process. The contractors that they sent out to our home have been wonderful. The most recent one, O & W Plumbing, was the best. They were as professional as they can be as well as American Home Shield. We've been with AHS for almost three years now, and I've been very pleased.

Our KitchenAid dishwasher's top door would come apart and the dishes at the very top were not getting cleaned. I filed a claim to American Home Shield. The first thing the contractor did was he fixed the top door because he thought it wasn't hitting tightly on the tube at the very back. Cause that would make the arm not turn. But after he fixed it he noticed that it was something to do with the very bottom. I can't remember what he called the part but he replaced that and it works perfectly.

My experience with American Home Shield has been great. In fact, I just had a plumbing issue and I submitted a claim on the phone, and they came out. The gentlemen knew what he was doing and he fixed it within 10 minutes. Their reps were all great. They helped me, they gave me a ticket number and a confirmation number. The company called me the next day and I was scheduled the day after for a repair, and it got fixed. It was just a very pleasant experience.

I called American Home Shield for a service request. I verified my contact information with them on the phone to make sure they would not send info to my ex-husband. I did not receive an email. I was not contacted by a contractor. I did get a forwarded email from my ex-husband; it thanked him for making a service request and urged him to get a contract with American Home Shield. I have a contract and pay $50 for it every month. Apparently, I am not in the system as a paying contract holder.

I chose American Home Shield because somebody told me that they’d had good experience with them. The only problem that I have is the people who are assigned to fix have a long appointment schedule and it gets to be a long time before they even look at your piece of equipment. And by the time they order something, it's another long time. Be prepared for delays. It’s not American Home Shield’s fault though. I would recommend AHS.

My refrigerator was leaking water from the back and it was going on for a while. The AHS rep I spoke to on the phone was great and the contractor that was sent was very good as well. He diagnosed the problem, explained what he was doing and then came back in to repair it. It took about a week altogether. He also cleaned the water up. Everything was great from start to finish.

Filing claims with American Home Shield has been a very good experience. They've been very responsive. We had things we needed and they took very good care of us. We're very satisfied. The technicians have been very good and courteous. However, we might have had an issue one time last winter when my wife called because the heater wasn't working and they couldn't get a serviceman out right away. She had to put a little pressure on them and they sent somebody out right away. But everything has been good with AHS overall and I would recommend them.

I submitted a claim online to American Home Shield for a broken fridge. The contractors tried to order parts which took about two weeks to come and then they noticed that the parts were not available anymore. The fridge is an older model so they couldn’t get the parts, and I don’t know if they noticed it at the beginning. They ended up having to replace the fridge. It took them four weeks to replace the fridge which was leaking on my floors, but at the end they fixed it. Overall American Home Shield is a good service but it depends on the house. If you have an older house then it’s probably worth it but for a newer house it’s probably not.

I filed a claim with American Home Shield over the phone for my AC which kept running and wouldn't shut down. The reps were very helpful and nice. The contractor came out the next day and my mom said that they were also very helpful. They diagnosed the problem and had to get parts. I ended up replacing the whole unit and it was a quick fix.

When I call to file a claim, I have no problems at all. They're very responsive and I get information immediately as to who is being sent out. Interactions with their contractors have been phenomenal, too. Recently, I made a claim for my dishwasher and I was told that it wasn't draining properly. I noticed that the hose had cracked. The technicians fixed that and they started a cycle and it seemed like it was running fine. However, later on in the cycle, there was an issue still with the drain. There's some sort of sensor issue now with the dishwasher. So I emailed them and they are coming back to take a look and see what they can do. But other than we have to use paper dishes, it seems good so far and I've been very pleased.

When I did my first submission with American Home Shield, it was two service people that had to come out. My first experience was wonderful and the first guy that came was very professional. He did the work and gave an overview of how he corrected it. He also told me about how I saved with the service that I have which I loved hearing because I'm a thrifty shopper. After that, I was so happy that I signed up to get the service. The only reason I got the service is because my husband is not handy in fixing little things. I thought investing in this was a good thing.

It’s a great service. When we had problems with our plumbing, they came the next day and handled everything. The contractor was pleasant, professional and polite. The sink in my bathroom wasn't draining. When I went to bed the night before, the sink was full of water. Woke up in the morning and the water was gone. I said to him, "I think the problem resolved itself." He said, "Well, let me see." He took the thing apart and there was a huge clog. I was willing to just say, "No, that's okay," but he went the extra mile and he found what was wrong, even though it appeared to have resolved itself. He was skillful. I always admire it when people take a little extra step into things. So, we were very happy with service and the problem we had has been resolved.

My HVAC system stopped responding so I went online to file a claim with American Home Shield. It was pretty seamless. I logged in, selected the component I was having issues with, then I filed the claim. The contractor’s number came right up so I called them, told them I have an issue and they set an appointment for the next day. The contractor was great. They came right out the next day, put the part in, fired the HVAC system up and then it was running. They replaced the motor, and I got heat and air conditioning again.

We filed two claims recently with American Home Shield. My husband did it online and then we heard from the people almost within a few hours. Our garage door wasn’t opening because of an electrical wiring problem and the man came out, fixed it, cleaned up after, and everything was fine. The other one was with the garbage disposal that wasn't working. The plumber who we’re first given to did not respond and we never heard from them. After 24 hours my husband called AHS back and asked for the people we’ve had out before for plumbing problems and they came out almost immediately. Everything has gone very well afterward. In the few times that we’ve had claims with AHS, it normally takes no more than 24 hours from scheduling an appointment with the contractors and them coming out, which is not bad at all.

It's relatively easy to file a claim with American Home Shield. However, some of the contractors they sent out have been better than others. We had one plumber who was very helpful and went above and beyond for us. But the guy who followed him was less good. He wasn't really able to resolve the issue in one visit so it took multiple visits. But they've been pretty good at resolving, overall.

I looked for a home warranty and I was checking to see who had the best ratings. I also looked at the Better Business Bureau, and American Home Shield got good reviews too. I’ve been with them about a year now and I would recommend them. I was telling my neighbors about American Home Shield and they wanted to know more stuff. Three of us have AHS here.

American Home Shield certainly met my expectations. Recently, I've had two claims in a row, and the electrical issue was completed. The guy who came out was able to correct the issue on his initial visit so he didn't have to come back. He was friendly and explained what was going on. It ended up not being as big an issue as I was concerned it was, and I was pleased at how everything turned out

My air conditioning unit upstairs stopped working so I filed a claim with American Home shield. Submitting a claim over the phone was extremely easy, and their representative was very knowledgeable. Also, the contractor they sent out was very professional and his response was quick. He came out within 48 hours from the time I submitted the claim. He was not able to complete the work at the time that he came out because my unit was frozen over. But they gave me all the information I needed and we were able to set another appointment for him to come out and complete the work. We didn't have to resubmit the claim. I just had to reschedule with the contractor.

I submitted a claim for an air conditioner. They had to replace it because it wasn’t blowing out any cold air. There were three options they gave me. I could have them replace the parts, but it’s an obsolete system that uses the old Freon. So they had two more options, and I just took the replace the whole system option, get the full warranty on it, and get the updated Freon they use. I had a guy came out and he checked the installation, made sure the installation's good and did a spring warranty check. He seemed pretty nice. But it took a lot longer than it should have. My wife got them early in the morning and they ended up not leaving until about 4:00 in the afternoon. They didn’t realize that whenever they had to bring the air conditioner up in parts so they had to take it apart on the lawn and it took the whole day. But everything seemed alright and it's cold now. It was a pretty good experience. I'd recommend AHS.

A friend of mine recommended me to American Home Shield and when I had a drain clog, I called them to put in the claim though I have submitted claims online before as well. The claims rep was very courteous. In the first call that I made, the contractors that AHS sent weren't that good so they had to send someone else out. The second team that came solved the problem and I was happy. If I got an issue, I call AHS and they take care of it. It's been a very good experience and I would recommend them to other people. I had coverage from a different company before but I like the service of AHS.

I have three claims with American Home Shield. One is on the heat burner, the second one is on cook top, and the third one is on the central vacuum. Submitting a claim with them is extremely easy. I call AHS, they log it in and then they send the contractor for service. It's very fast and the contractors they send out are very professional. After the contractor talked to the American Home Shield about the central vacuum, they did the job and fixed it right away. They put in a new motor and everything's working fine. Also, when our central heat was not working, they came and replaced the whole thing and a couple of valves, so now it's working perfectly as well. However, they still ordered parts for the cooktop, so I wait for them to come back. But overall, the service is extremely good. I have two other companies that have experience with, and AHS, by far, is the best and very professional. They are very efficient and they solve the problem.

AHS has now neglected my account 4 times! Not only did I call in for service with a 35 minute hold, but I paid my account at the same time. Thinking, ok good, I have this taken care of, boy was I wrong! Service was handled, but I continue getting notices of an account balance. I again called to straighten this out and was told I would receive an email the next day confirming my payment and my account was corrected. Today, I receive an invoice for what they consider a balance. Very untrue!!! I remind you my balance was paid in full over the phone. Today, I called yet again, to clear AHS's mistake up, and no one will help. The last call to a CSR made me realize they don't read their notes thoroughly, nor do they handle payments all the way through.

I had my furnace replaced in 2012. The technician installed the new furnace and when it was time to install the filter to fit in the allocated slot which is not easy to access he cut a filter and wedged it into place. The area where the filter goes is to the left of the motor. I have called the technician and American Home Shield several times to inquire about how to replace my filter in a safe manner and what size it may be and I did not receive a clear answer until 4/6/2017 from a company outside of American Home Shield.

I submitted my claim online to American Home Shield and it took four days to get someone here. They made a follow-up to double-check and then they called when they were on their way over. It was efficient. The contractors were polite, fast and they were early. It was perfect because usually when they give you a four-hour window, they always show up right at the end of it but they showed up right at the beginning and I couldn’t be happier. The sink was leaking because of a putty problem around the drain and the toilet needed a new flange. They fixed both and have stopped all the leaks. It was quick, easy and the guys were knowledgeable. Everything went well.

American Home Shield was awesome. I've used them in the past and they did well for me. The reps were polite and the contractors were professional, as well. I'd recommend them.

The contractor from American Home Shield was fantastic but they didn’t have to fix anything because we used another company to move our air conditioning unit. They moved the unit’s location from the house because we got a deck and stuff built on it and a carport thing done. The Freon tube that they ran rubbed against the concrete underpinning and had a pinhole that leaked all the Freon out of it. But the American Home Shield guy located it and it was what we needed to know. When the guy came out, he didn’t charge anything to fix it. He also called the other people who had to do with getting the unit moved and they came right out and fixed it. All in all, we were very pleased with American Home Shield and the man who came out. They did a wonderful job.

I'm a new customer at American Home Shield. Unfortunately, as soon as I got the service, my dishwasher went out. It would come on and then other times it wouldn't. I didn't bother with it and started washing dishes since I couldn't deal with it. Then the washing machine went out, so three days after the washer went out, I made the call to AHS. They were very prompt. A nice young man came out and looked at everything. He said the electricity on the dishwasher wasn't good and the transmission on the washing machine had gone out.

Giving our "experience" 1 star is being nice. AHS was called in February due to our furnace not working. Here it is April 5th and it still isn't fixed. The company they sent out was a complete joke. Sierra Mechanical which was about an hour away from us. The first time they came out they sent a young tech and he diagnosed incorrectly. After Sierra promising to look into it and get back with us it took another 2 weeks to get a more knowledgeable tech out to tell us what was wrong. He didn't have parts so they needed to call Carrier the furnace manufacturer to order it. We called Sierra yet again because they didn't get back with us. Each time we called they acted like they didn't know what our issue was and we had to jog their memory of our ongoing furnace malfunction. They tell us again, "We will see what's going on with the part and get back to you." Luckily holding your breath only causes you to pass out.

I needed my refrigerator repaired. I submitted a claim with AHS over the phone and it was easy. They sent a contractor who was very efficient, though he’s not particularly friendly, but that's not why he was there. He accomplished what I needed him to. Overall, my experience with them was as expected.

We’ve had an issue with the plumbing. So, I got onto the website to contact AHS for service. I placed in what I needed done and received an automatic response saying that it was reviewed. Then a few hours later, I received another email saying that it had been sent to a contractor. Less than five hours after that, the contractor called and within a day, it was done. The appointment was later on the afternoon, but they called that morning and said that they had some flexibility, which worked better with us. So, we were able to choose a different time.

Our microwave went bad so we had to have it replaced. Submitting a claim to AHS was smooth and they turned it over to the Sears rep. It took too long to get to my problem so we told them we didn't want to wait. We wanted to get someone out if we could and we did get the other electrician. But he put us off a couple of days. I guess it's a busy day but it worked out. Everything seems to be in good shape and we had a good experience with American Home Shield.

We called in a claim for a leaking toilet and American Home Shield had a contractor come out about four business days. The plumber was very professional and our personal interaction was lovely. However, when they called to schedule a time to come out, it was on a Friday evening and sounded as if they were calling from a noisy truck. They left a voicemail and I could barely hear what they were saying because of the road noise. So it was a little weird, but otherwise it was okay.

Overall, the service has been pretty good but we're not going to be renewing it though. It was paid for by our real estate agent but we found something better so we're good.

I moved into an older house and I figured, "If the person before me didn't do any of the basic upkeep, I'm going to need help sooner rather than later." So, I looked around at different places. And then a couple of people started recommending American Home Shield at work to my husband. So, I said, "All right. Why not?" Every person that AHS has sent out minus a pair of delivery people that was outside of their control was professional, high grade, respectful and they explained things. I love AHS.

Submitting a claim with AHS is very simple - simply call in, they assign a ticket and schedule it, then somebody comes out to do the fix and you're done. Recently, I had two issues in my living room where the breakers were flipping. I called AHS and opened a ticket. The electrician was scheduled, he came out and fixed the problem. He's been very nice and he's the same guy we've used a couple of times in the past. I've had him for four years and I've had him since I bought my house.

We called AHS for my air conditioner and wanted to have the company that we use here to come out, but they called in another company. Nonetheless, the man came and he was fast. There was a clogged drain pan and he fixed it. Everything was all right. Overall, it's a good and reliable service.

I filed claims to AHS for my dishwasher, refrigerator and a stove-oven combination which are all Viking products. I emailed my first request then and before they came, I realized that I needed to add some more appliances, so I called them. They have put it all under one claim. If it's for an appliance, they can take care of multiple claims. A guy came out and tried every single thing on every appliance and he fixed every appliance. It blew my mind that he took care of all of it and it took him about four visits to do that. He was friendly, very professional, knew what he was doing and he assured me from the beginning that he'd fix it. I told him that if he fixed my oven, he'd be a miracle worker and he was. I'd give them the top rating. As far as American Home Shield is concerned, there was very little involvement but that's fine with me because they didn't really need to be as long as they send out somebody and handle my claims.

I put in a claim for a top of the line dishwasher last November. The brand of the dishwasher is not one of the brands that AHS uses so everytime I put in an order, I click "Other", and AHS sent Sears. I called Sears and asked if they service the brand. They came and said they didn't service it. I then called AHS to inform them about that. So, if there's an "Other", they should put "other" and then customers fill it in. AHS assigned another contractor that was horrible. They lied, they didn't come when they said they would come or they would come without an appointment. I called them and their voicemail was always full and they never called me back. I had to call AHS to contact them.

Filing a claim with American Home Shield is not that bad, because they have someone to answer the phone. Once you get in touch with them, they put a report and handle their process pretty good. Although their customer service needs a good notch up. They could step it up and get more into the customer to solve the problem instead of trying to avoid it. But other than that, everything's all right. In the previous time over the years, I had left AHS and came back. I had jumped to conclusions and I went to another company. But in fact, they did their part and it was the contractors who caused that little friction.

Six months ago, I submitted a claim with AHS for my garbage disposal. Doing it over the phone is quick but doing it online is a little faster and it's the best. Once they receive the request, they will pick out which contractor the claim is going to be with and you call the contractor, although they won't have the information yet, so you'll have to wait. We've submitted claims twice - one for the dishwasher and another for the garbage disposal, and the technicians sent out have been very helpful and very professional. I would recommend AHS.

When I recently had some repairs to be done, AHS sent somebody who was very good. I have filed claims online, but this recent one, I called and talked to somebody because there were several things. I wasn’t certain how they would put it in because it was electrical. There were a couple of outlets and we thought one is on one claim and the other is another claim, which is stupid. But it was definitely easier to call in to explain what I needed to get done rather than submitting it all online and not knowing. Their reps and technician were great to work with, very nice and helpful. I’d definitely file a claim with AHS again as the need arises.

I will not be renewing my home warranty. A plumber was dispatched from On Time plumbing to fix my washing machine hot water valve. The inside of the handle broke and the handle spun on the stem. He fiddled with it for a couple of minutes, told me it was fixed and ran water into my washing machine as proof. He tricked me. After he left I realized the machine was set to cold water and the hot water valve was not working. He then notified the company that there was damage to the valve so that they would reject the claim. This is the third time a plumbing job and south. There is nothing wrong with the valve body.

Our hot water heater's pilot light has gone out and needs a new part. The technician that came was knowledgeable and friendly. No problems with him. He could not find the part in our area, the closest part being in TN. It would take 5 days shipping or could be sent overnight. American Home Shield would not pay the extra $60 for the overnight fee as they said it was part of our contract. They prefer their customers to go for 5 days without hot water. Nice. Of course we were disappointed and wanted to speak to a supervisor. The customer service agent was rude and unhelpful. She said no one would call us back for at least 48 hours or more. Really?

I've had AHS for the last six years and they've been absolutely good even though I'd seen other deals that might be a little cheaper. They take care of me whenever I submit a claim. So far I've had no problem with them. I have recommended a lot of people to them.

The thermostat on the wall wasn’t coming up to temperature. It was supposed to go to 68, but it was only going to 65. It appeared to be getting stuck there and wouldn’t heat any higher than that. I filed a claim and doing so was easy. I did it online and after about three hours of filing it, the contractor called me and arranged to come out the next morning to fix it. They were good and came on time like they said they would. The guy didn’t see an obvious problem, but he looked around, cleaned everything up, and tested it. Then he said that he felt that it had been just locked out or timed out. So he overrode that and decided he’ll reset the temperature for 70. He told me to leave it that way for the day and it should right itself, which it did. It’s working perfectly now. American Home Shield is a great service. I love having it.

When we bought the house, the seller had purchased one year through American Home Shield. So, we stayed with them. The claim process was very easy. When I made the arrangements for the claim, my husband was home and he said the service man was very nice. He came in, and did the work. There were no issues with him at all. It was a very pleasant experience.

I had a plumbing issue and the plumber that American Home Shield sent was a very nice person. He came into my condo in the beginning of February and it took almost a month for the part to come in. He finally fixed it, however, he broke the lever and he shut off the water to all the units. And he had to call the town's water official after hours. But I can't fault him at all for that. He's probably very knowledgeable too. But the problem is that American Home Shield subcontracts to a plumbing company from the next town that doesn't know anything about our condo unit or the way it's set up, which is probably the reason why he shut the water off accidentally to all the units.

I recommend American Home Shield itself because of the times we’ve had to use it. Dealing with them on the phone has always been easy and you get somebody out here pretty quick. I have an on-going claim with American Home Shield. I was having problems with my microwave. They came and thought they had fixed it. About a day or two it went out totally. We called them and they came back three, four days later and looked it over and said it was kind of board they needed. So then about four days later, they ordered the board, called me and came back, attached the new board and it fried the defective board they were telling me.

I initially smelled gas in the house so I called the gas company. Their guy came out and determined that there was a leak in the piping that goes to the hot water heater which had something to do with the pilot of the furnace or boiler. The guy told me to call the warranty company and that I would need one person to come out to do the repair. I called American Home Shield and they sent a plumber.

I called American Home Shield to submit a claim for the drain in my refrigerator. Their representative handled it very well and immediately I had a contractor contact me about the work. The contractor they chose was very professional, friendly and thorough. They got the job done and cleaned up after themselves and the quality of the work was excellent. I'm really glad that I'm with American Home Shield.

I called American Home Shield and told them what the issue was. Everything was clear and precise with the rep who I spoke to. Then, they had a vendor contact us. He was great and very helpful. He was able to dissect and find out what the problem was and fix it. American Home Shield is very efficient and have the vendors ready to go. It was a great experience - quick and easy.

I've had good and bad experiences with American Home Shield. Last year, I had an air condition issue and AHS sent me a contractor. They charged me $1,200 for air condition gas. After that, whoever came and see that air condition tells me that I've been cheated. I shouldn't pay that money and that contractor is a cheater. Even the new air condition contractor came and he told me that there is no way that they can put 20 pounds of gas into this system. I know that it is not AHS' fault, but they should be aware of those that they are choosing as their contractors because we trust these contractors because we trust them. If the contractors cheat on us, we look at them. I will tell everybody to be aware that the contractor can cheat you if someone comes from AHS.

I've been using American Home Shield since I bought the house 18 years ago. Their website used to be a pain but I've gotten used to it and I'm pretty much an expert in using it now. I filed a claim for electrical recently and was called the next day. I got an appointment and a contractor came out and fixed it in 30 minutes. It was a real simple fix but one I'm not willing to do. I'm at the point in my life where I'd rather pay someone to do it than do it myself. The contractor said he could fix it. He was friendly and professional. He had the tools, explained what needed to be done, did it and got out of my way. It was all great and the work done so far is good. It's one of the rare experiences with American Home Shield that's gone the way I expected it to go. Most times, people try to upsell me and they have to come back multiple times where they'll bring parts. This was the best experience in a long time.

I had an issue with the dishwasher and submitting a claim with American Home Shield has been relatively very easy. I just go online and it doesn’t take much of my time. The process is easy as well. They send a tech out within a day or two. Sometimes it takes a week, but that’s not AHS' fault. The techs could be busy. Then the techs come in and they have been pretty well groomed. They are well aware of what’s going on and are knowledgeable. They’re not off the street. They're either dealer contractors or contractors that I’ve been working on that particular model for a long time.

My sump pump in the basement was not working and I gave AHS a call. They sent out a contractor but without trying to figure out what was wrong, he just replaced the pump and that still didn't resolve the issue because the problem was not with the pump. It was with the pipe leading out of the pump because it was clogged. He told me that the way the piping was set up was not as per code. He said he'll have to let out a new pipe out of the wall near the pump but that's not going to be covered by AHS. So I got a different quote and I paid separately for that job. Also, he nearly messed up my basement. With the amount of dirt and things he left behind, I have to now get his team back and do the whole thing. The pump is working but he's made a new hole in the wall, and let a pipe out, and I'm worried about that because it's very inaccessible and also worried whether he sealed it well and what it's gonna do in winter or is it gonna let some critters in.

When the garage door opener broke, I submitted the claim online. But I ended up having to call because they give you the information of the company. I waited for little while but I never received a call to set up the appointment. I called them and got it set up. The home that I have is a rental property and the contractor sent by American Home Shield have always been professional as far as if I'm not there, they call me and tell me about the issue.

We've always known about American Home Shield because our family used it in the past. The representatives have all been great. We had one that was unprofessional as far as his interaction with us as customers. He was too sarcastic to be a representative. But that's just a shadow of the overall it's been. As for the contractors, all of them were professional except for one and there's a record of another who came out to check the toilet system and was not very communicative or helpful at all. But overall, it's been a positive experience.

AHS was included when we purchased the home and we just extended it. We had an issue and they handled it pretty quickly. I’m satisfied with them.

I found an issue with the house and I realized that I have American Home Shield. So I went online to figure how to process a claim and it was very simple and very easy. I gave them a call and the woman asked me a few questions. And then, somebody called me and after that, the repair guy was there. He was amazing. Overall, it was a great experience and very well-communicated. I liked that they used email. It’s helpful because it keeps me posted on things like when someone was arriving.

Let me start by saying I have been a customer of theirs for the past 21 years. In that amount of time any issues I've had that are non-emergency related and have occurred between Monday and Friday, I have very good attention to detail with service and the scheduling was quite easy. The last two calls I've had with them over the past 12 months have both been emergencies because emergencies happen outside of the Monday through Friday 7 AM to 7 PM time frame. The first one took over a month to resolve and the contractor was horrible and had no clue what he was doing.

Was able to receive a resolution with at least refunding service fee but unfortunately that does not resolve that my garage door is not "covered"

I received a phone call from Mariah the representative for my case American Home Shield, she has mailed a check reimbursing me for the washer I am totally satisfied and removing my complaint from Consumer Reports.

Our experience with American Home Shield has been good. I just call in when we're having an issue and they send somebody out within 24 hours. It is quick. The contractors that they've sent were very good, and we've been satisfied with their work. I would recommend AHS.

My ice maker stopped working and I called it in to American Home Shield. Their claims reps were friendly and sent someone to my house. Then the water started leaking so they sent another contractor out but they've been horrible. They still haven’t come out and it’s been a fiasco. I’ve been calling them quite frequently yet they said they called me. I really wish for them to call it in as it’s been almost 2 weeks. They said they were still waiting on the part so I called again. They said the wrong part came in so they had to order another part and right now, they are ordering the other part. They’re supposed to get back with me today but I don’t know if they’ll still get back with me. I have to call them and I need to stay on top of the claim because it’s been going on for so long.

I submitted a claim for my garbage disposal through American Home Shield's website and I got a call. Their reps were to the point. They gave me the information that I needed to get the person to come out. They told me who the contractor was and that they were going to call me. And shortly after that, the contractor did call me and we discussed the problem pretty quickly.

I didn’t have a good experience with one contractor. And it took me a lot of calls to American Home Shield to get them find a new contractor for me. It was a summer of no air conditioning in the south and that did not have to happen. Other than that, my experience with American Home Shield has been very good.

We have had AHS for 2 years after we bought our new house. I would not recommend purchasing a home warranty from them for 3 main reasons: Not the value you think: With the required service charge per visit + what you pay for the home warranty, you probably won't come out on top (vs. Calling a repair person yourself a couple times a year). Repair never replace: They'll never replace anything. They will continue to repair a completely broken item even if it means you have to pay for someone to come out 10 times. See the other negative reviews on this. Fees, fees, fees: Monthly payment fees, repair fees, and then want to cancel your warranty...guess what, FEES! Yes, if you want to cancel your warranty, they will indeed charge you a fee because it's "standard practice". So read the fine print before you decide to buy...then don't buy.

I have set up a claim with American Home Shield a couple of times online and it was easy. We had a problem with one of the toilets where it needed to be reseated. Somebody came but he didn’t do a very good job of reseating it. About a year later, we filed another claim and they had somebody come out. This time, they did a better job and they fixed it.

Submitting a claim for the pool pump was very easy. American Home Shield did a good job. But I did have a problem with one claim previously. I had a refrigerator where the contractor damaged something and they wouldn’t make it good. And though we didn’t have too many problems with the representatives at AHS, it was a long wait time to get through to somebody when we did try to phone them. We were on hold for about 20 minutes. But other than those, I was satisfied every time we’ve used AHS. We have recommend them to other people.

It's easy to file a claim through American Home Shield. My recent claim with them was for the plumbing in our bathroom and their technician was awesome. However, I had some issues with a pool company that came out. The pool company they used is not the best in the world. What I was looking for is they make sure that the pool stuff was good before they left and they had come all the way from Tampa Bay, which is like a four-hour drive one way.

Our garage door gets stuck at the bottom. The sensor is broken in it so when it should stop, the sensor’s not telling it to. So, it gets jammed at the end of the metal thing at the top and then the door won’t come up, and so I’ve got to rip it back to open it to get out because it gets stuck. I then submitted a claim to American Home Shield. I had to do it on the phone once because it was the second time calling about the same issue. My interaction with their claims reps was good.

We had our main drain clogged in the basement causing raw sewage with feces backing up in our basement - put in an online request which stated someone would call the next day. Since this was an emergency I called and had to wait on hold 40 minutes to talk to someone who stated the issue was expedited and the plumber would call shortly to come out. An hour and a half went by and no call from plumber. Called them back and was on hold another 35 minutes. Was then told the plumber would call tomorrow so the first rep flat out lied to me. I said this was an emergency and they basically said so what and it would be the next day.

We filed a claim with AHS for the furnace and everything worked out well. We found a contractor nearby who can perform the service. The contractor changed the blower motor and we didn't have any problems since then.

It was easy submitting a claim with American Home Shield over the phone. I got my hot water heater fixed and the guy they sent was professional. He did the job while he let me watch. He cleaned up after himself and kept me informed on what was going on. I’m satisfied with AHS.

I've had mixed experiences over the years with American Home Shield. But as of late, it’s been a good experience. Most of the time, they resend the same vendor which I like because then they know my house. Wherever possible, that’s a good thing to do like if they have the same heating guy come back.

I submitted a claim online because our garage door stopped working. The technician came out and did an assessment. It took him a while to get back to me so I had to call American Home Shield. And then, I guess it fell off the technician's radar, he finally got back to me and fixed it right away. My most recent was the heater. I am satisfied with them. All the contractors I typically deal with were very courteous, professional and creative. They also had the ability to explain everything to me in a very, very concise way.

We've used American Home Shield a couple of times now and their contractors have been respectful, polite and professional. We've done a compressor outside, a plumbing issue and a water softener and those were good. The only experience that I didn't think was up to par was when I called in on my dryer. I thought that it was an element because the clothes were not drying. That particular contractor told me that I need to have my stack cleaned out from the stack back to the dryer, which I did. Despite this, I still have the same problem. But I've had a very good experience with them, that's why I've recommended them to family and friends.

I have been a member of American Home Shield for over 3 years. Have the best plan available with them. DO NOT waste your money!! The worst customer service ever. Any time that you call expect to be on hold forever. They send technicians to your house that not only are they horrible but unreliable at a cost to the consumer. I have had ongoing problem with an AC and they just put a band aid on it at my cost. In the last 7 months my AC has stopped cooling every 2 weeks.

American Home Shield recently had to put in a 15-foot pipe running from my furnace across the basement ceiling. I called it in and within less than a day, the plumber responded and he got here as fast as he could. I would have had him the same day but I missed his call so I had him the next day. He very efficiently fixed the problem and handled everything on the American Home Shield side for me. The contractor was excellent and very honest. He didn't remove anything from the house that he wasn't supposed to and their people made sure that they knew what was theirs and what was not. I will use them if I had something for plumbing that was not covered by AHS. It was a wonderful and very good experience.

Submitted a claim online with American Home Shield for a plumbing issue. After a couple of hours, the contractor got in contact with me and we confirmed the appointment. He showed up on time, did what he was supposed to do and it worked out great. The quality of the repair was very good.

I had a lot of leak so I put in a request through American Home Shield's automatic system and then I had a pipe bust. It happened on a Sunday and one of my friends came out and brought a plumber. The plumber was trying to charge me $300 and I told him I have American Home Shield, but he said that they're not gonna cover it. It wasn't a major thing but it needed to be replaced. Being a single woman and not knowing what that entails, I was freaking out at first. I called AHS and spoke with a young lady. I told her the situation and she said that it's covered and I'd only pay the $75 standard fee for the plumber to come out. AHS is very patient, very understanding, and I was very happy with the rep. And when the plumber came out, it was only $75, and the quality of the repair was great. I would recommend AHS definitely.

It seems like the first time American Home Shield send someone out, they always send the wrong person. I've had bad results with some of the people that they've sent. There was A-1 Mechanical and the guy said that my furnace hadn't been maintained and he said awful things. But I pay my oil man $350 a year and he comes out, he does a full cleaning, checks if anything smells sooty, does tune-ups at any time for me and replaces the oil filter every year. It's old but the iron horse keeps going because it's well-maintained but the report he gave back to AHS was lies and I couldn't believe it.

My issue was resolved to my satisfaction with American Home Shield. Thank you for your assistance.

I had a horrible experience with AHS and it is a total ripoff and they used shady contractors for jobs. I had an issue with the water heater which was working (even though a bit struggling) before the contractor came. After the contractor came and we paid our $125 service fee, the water heater stopped working. We were told that it needs to replaced. I have been a customer for 3 years and paying premium of 50/Month. Now they want to replace and they came up with charges which I need to pay from my pocket around 715 which is more than the Heater itself if I buy it from Home Depot and installation will be 300.

My oven went out and I wasn't able to turn it on at all. It comes on and then it almost caught on fire, so I would have to turn it off. Some of the parts were not good. I called American Home Shield and they came out in a couple of days. The service that was gonna work on the stove called me and they came out. They were early but they were on point. They looked at the stove and they said they would get back to me. They got back to me after three days when they determined that it was unrepairable. The parts are no longer available and they gave us some selection for a new stove. They carried the old one out and everything was good. I had AHS years ago and they always give me good service. AHS is pretty good and fast with responding to the call. I referred them to my mother-in-law because she spends a lot of money on her appliances service companies and AHS covers everything instead of different individual service companies.

American Home Shield resolved my issue very professionally and very quickly. I am very satisfied with them and will continue to use them in the future.

I had a problem concerning my heat pump and had already called someone else locally who had given me an incorrect diagnosis as to what was wrong. I was told that the compressor inside the heat pump was bad and was given a quote of $2,400 to get a new one. So I was not happy and I had to pay Benson's Heating and Air Conditioning for that incorrect diagnosis. Then AHS took care of it. Their contractor, James, was exceptionally great. He was sharp enough to look more thoroughly and found out what was wrong. He discovered that it wasn't the compressor that wasn't working, it was that the electricity wasn't getting to the compressor because of a wire that heated up and melted and was no longer properly connected. Then he fixed the problem. So I was very, very happy with the service that I got there. Plus they came out quick too. They had a wonderful, quality service.

Three weeks ago, my heat went out. It was in the 20’s outside and it was pretty cold. I called AHS on a Friday night. And they set me up with somebody. I got an email from a company, telling me that they had appointments on Monday or Tuesday. That’s not going to work. I can't go a weekend without heat. So I called American Home Shield back and the rep moved me up on the emergency and was going to get back to me but I didn't hear anything.

My most recent claim was for the refrigerator and dishwasher for my rental property and it was resolved in a timely manner. I haven’t been at the property but from what the tenant tells me, everything was okay. However, I also had a heater problem where the circuit board went out and the guy that came out said because of the moisture unit that was installed in the system, the heat was not working. American Home Shield, just on his word, refused to cover it whereas this no-nonsense policy that was sold to us says that even if it’s done regardless of installation, they cover everything. I ended up spending $800 for one $50 circuit board, and that’s not what I expected from American Home Shield.

Submitting a claim with American Home Shield was very simple. One of my rental properties didn't have heat and I got a call from my tenant on a Saturday night. Then, I called AHS that same night and they had somebody come out on Sunday. Although the contractor did something and the tenants did have heat, but it only lasted for a little while. So, AHS had to send somebody out the next day and it was a different problem that they had to do.

My air conditioning or heat went out so I called to let AHS know and someone called me the next day and set up an appointment. When the contractor came out it required an evaporator. They had to order it but everything was done very timely, and is is now working perfectly. They got everything going and taken care of with no problem. It was just a matter of making sure I had the money too. AHS has been great. It's a wonderful service.

I've been without heating and air a month tomorrow. Almost half of that month has had cold temperatures. My wife is pregnant and has been there the whole time. I've got nothing but the go around and have called probably twenty times back and forth. Had it with them, it's either you pay out of pocket or keep dealing with them for who knows how long. Everytime you talk to someone they're working on it and you should hear something by tomorrow. Never happens, you just keep calling and going around and around.

My recent claim with American Home Shield was for the replacement of our water heaters for two addresses. With the Pennsylvania address, I requested that the first vendor that they sent out be replaced. I had to call all the way up to corporate to get them to replace this vendor based on the reviews and the last experience that I had with them, which is why I think the water tank went out in the first place. I didn't want the same vendor to come out so, the corporate pressed whatever magic button to get me another vendor. The next vendor came out and everything was great with that vendor.

American Home Shield's customer service and response time were good. Every time we've had an issue we call them and the repair person calls us within the day. The repair people were prompt too. Our recent claim with them was when we had a water leak in one of the faucets, more like a plumbing issue. We called AHS on the phone over the weekend, and it was an answering service that took our claim.

Submitting a claim with AHS has been easy. I simply go online and go through their ticketing system. I put in a quote ticket and I get a response from a local technician within a couple of days. If it's an urgent matter, I could call and get things expedited. Also, their reps have also been pretty helpful. Once or twice, there were issues that were not resolved in the past, but they were able to intervene and get everything taken care of. One claim I've made was for my heat system because something was wrong with it. The technicians who dealt with the problem have been very professional but the issue kept on reappearing itself, maybe because my original equipment was old. Eventually, they managed to fix it but they kept on going at it and then they would charge us again. The technician took two or three times before it got fixed. In spite of that, we have been recommending AHS to our friends.

My air-conditioner quit working so I contacted American Home Shield and told them what the problem was and almost immediately I got an email saying who the service call would be provided by and they came out the next day. The contractor they sent out was super professional. He explained what he was doing. It probably took him 45 minutes to an hour to fix it and then he checked the whole system out to make sure there weren’t any other problems and he was on his way. Everything’s working perfect since then. I wasn’t aware though that they changed the way that we pay the service provider because I was used to paying them directly. But I like the new way better because when we schedule the repair, we just give them a credit card and they charge the $75 once they get notification that the repair is accomplished. When I told them then that I paid the contractor directly, they said it's okay and that they won’t charge my credit card.

Our boiler was making a horrible noise so I couldn't use my heat. I called American Home Shield and submitted a claim, and it was very easy unlike what I expected. My sister also has AHS and she had to wait days to get a response, but I was able to get the whole issue addressed and solved within six hours. First, after I called, they sent me an email with the contractor’s name and it said that this person will follow up with me within 24 hours. That was unacceptable. So, I called the contractor directly and I tried to schedule with him. He told me because it was a weekend that I had called, I needed to upgrade my plan with AHS. I called AHS back and asked them to do whatever they needed to do to upgrade it so that he can come immediately. As far as I know, there was no charge to upgrade my account and the contractor came the same day.

My last claim with American Home Shield was for the washer, and it was the fourth time they've come for it. I usually like to call but it's always a very long wait, so I attempted to do it online and it went terribly. The website isn't effective. It wouldn't allow me to put the brand in. And because there were multiple claims, it was closed so it wouldn't let me put another claim in. After many attempts, I had to call in, but the representatives are always friendly and polite. Once you get them on the phone, it's usually pretty quick and the rep does a good job.

I have been a customer of American Home Shield for over 13 years at the current cost of $58 per month (averaging $50/month as the monthly cost started at $45/month and has increased over the years). Do the math and that is approximately $7800. I recently experienced an issue with my hot water heater in which it needs to be replaced. I submitted a claim and a contractor came out and evaluated my water heater stating it needed to be replaced and that item was being ordered. Great.

I'm so sorry I ever decided to sign a contract with these people. I've had a leak involving my dishwasher going on for several days now. For whatever reason this company can't get it together to help me get this resolved. Their 1800 line with their "knowledgeable" employees is complete joke. They are rude, unprofessional and totally clueless. My house has sustained damage from a leaking valve involving the dishwasher. This happened over a weekend and AHS has no appliance repair company available on the weekend. I had to pay $1500 out of my own pocket for water damage.

I submitted a claim to AHS for a repair to my oven. It eventually got done but it was a pretty frustrating process. It took a very long time and it went through about four repair people until the issue is finally resolved. The technicians thought it needed different parts. And each time they ordered parts it just didn't resolve the whole broiler issue. It's a bit of a higher end model oven and some of the technicians that came out claimed to know how to operate this model, but weren't able to really put their finger on it.

I’ve been an AHS customer for years, so it’s been a good investment. When submitting a claim, it’s easy to get most of the reps online or to wait in the queue on someone. But it’s difficult for it takes 20 minutes to get the approval. Also, when I had a toilet issue, the plumber got here, looked at my toilet, and said that the part that’s broken doesn’t normally need to be repaired and the fix is not covered because of that. We argued back and forth and eventually, there was a Rube Goldberg fix supplied. I was happy and all is well. It was my complimentary service call that I got when I renewed my membership. They didn’t charge me for it but I did get a bill from AHS for the service call. When I called the people at the billing department back to get the $75 charge taken care of, the lady was delightful. She handled my problems quickly and efficiently, and she was pleasant. She also gave me a confirmation number.

My most recent claim with American Home Shield went perfectly and dealing with their reps was pretty good. They were professional and were able to answer my questions.

I had a toilet that needed to be repaired so I submitted a claim to AHS online and it was easy. Generally, AHS have people come out within a couple of days and the contractor for the toilet came when he was supposed to. He was very good and he communicated well with me. But, the toilet had to be replaced. I had to pay for some piping changes but it's a really good toilet. I also had to work with their reps through this process because it was very expensive. They've been really good to work with. Everything has been fine and I'm happy with them.

The latest claim we had with American Home Shield was for the boiler. When we submitted the claim, there was no problem with AHS and the contractor was nice. The company that was assigned by AHS to do the work was Liberty Plumbing, Heating & Air Conditioning. But the persons who were handling the service for the contractor and who went to our home to do the repair had bad customer service and were not helpful at all. It took a week for them to get a part to fix the boiler. It was a really cold season and we were calling them and trying to get in contact with them, and they were never answering. They had an attitude when we called them on the phone. But in the end, they repaired the boiler.

Recently, I had a water leak and I had a refrigerator problem so we called AHS and they set it up. They told me I'd get a phone call within 24 hours of the claim to come work on the house and I had two different people come. One fixed the fridge problem and it was really quick. The other problem was there were some valves downstairs in the basement that when you shut the water off to work on the fridge, it kept on leaking. We had to put a bucket underneath the leaks. The same thing happened when we hooked our washer and dryer up because the house hasn't been worked on probably in 25 years plumbing-wise. Also, it wasn't just the washer but also the valve that has a shelf life and they both quit. The guy who repaired it was sick and it's been three days of having the buckets. I sent him an email and he called me back immediately and came on a Saturday.

American Home Shield came and then sent a guy who fixed a leak that I had under the sink in the bathroom. Also, I called them last year because I noticed there was something wrong with the heat. I had one heat in the house but different thermostats. The technician came and looked at the furnace and he said he fixed that. That was because I didn’t go downstairs much. The heat was running the whole winter and we didn’t notice it. I noticed when I got the bill because we didn’t have PSE&G and we fill a propane tank. When I saw the tank was empty fast, I wondered what was going on so I went downstairs and checked. The problem was the thermostat. They had to make a different service call because it’s been for a long period of time. It was not their fault. I didn’t notice it. But they sent the technician and he changed the thermostat for me.

I have home warranty with American Home Shield (AHS) for a few years on two properties and haven't really used it much. Recently our central AC/Heating unit stop working and we opened a claim on Feb 25th with AHS. They only work with specific repair company and consumer doesn't have flexibility to choose their service provider. The ticket was closed without any repair being done and I had to call back to follow up and correct the claim status, which is a inconvenience. I'm willing to overlook.

I had a problem in heater which had a burnt smell and it took around 2 months time to repair it. First time technician came after a week, charged $75 and said it is a board problem and he replaced it after another week. The problem was still there and again called and they came after 10 days to see what it is. They found out it is a motor problem and suggested to replace it. He dismantled all parts and left it until he receives Motor from AHS. It took around 3 to 4 weeks to replace the motor. Then the time spent for every time the technician came my home, I wasted lot of hours and it costs lot of money. Also I was without heating for 2-3 weeks in December-January. Such a big pain. There is no way to contact for emergency. It is a scam.

The biggest one I had problem with American Home Shield was that last time we have a heating problem. The weather already dropped below zero, so we were thinking we have this insurance, so I tried to wait for them to do that. So the first contractor came in and they gave a $5,000 estimate. We said that it does not make any sense so we need to have someone come in to take a look again because the guys that came were very dubious. They tried to talk to us but didn't even do anything. I even had to pay $100 for them to come out, that was part of the contract.

My biggest problem with American Home Shield was not being able to speak with someone. Also, when I'm not sure something is covered, they'll send someone over and I'll find out it's not covered but then I have to pay. So I submitted the claim for my garage door over the phone and I let it run through. In this case, it turned out everything was covered so it worked well. Also, the contractor did a great job. They even came back because there was a slight problem and they fixed it. They did a wonderful job. I'm very satisfied with American Home Shield and I would recommend it.

We've had American Home Shield out here for several different things. We've had them out for dishwashers and the last thing that was active was a Frigidaire oven stove. I have an ongoing issue with a GE washer that we've been going back and forth with. It's being taken care of at the moment by GE because it's still under the first year warranty issues. We use AHS pretty heavily. Submitting claims is generally really easy. We get right on the phone or we go online and just tell them what's going on. We normally have a pretty quick response. I tend to do it online but if there are any issues at all with questions, it's much easier on the phone and talk to somebody. Also, the contractors have been good. It usually take 1 or two trip to get the problem fixed, but the stove took quite a few trip. Most of the guys that come here seem like they're pretty knowledgeable. I've recommended AHS to my daughter.

A neighbor suggested we get American Home Shield and we did. I've used American Home Shield a few times and it's fine. The contractors they sent out were good and did the job.

I worked for Lockheed Martin for 30 years so we moved all over the country, and we had American Home Shield in nine different properties of ours over the years. I've submitted claims online and by calling. We have never had a problem with them on a claim, as well as with the vendors they sent out to work on the repairs. We've used the contractors for problems with plumbing, electrical, and heating and air conditioning. I'm satisfied with the service, and that's why I continued with them and got AHS as a home warming gift for my daughter who just bought a house.

If AHS gets a good contractor to come out, then the experience is good. But, some of the contractors that American Home Shield deal with are not worth two dead flies. A lot of them are inexperienced. I had one come out to put in a new water heater. He stayed on the phone for about 45 minutes getting instructions on how to do it from someone who is more experienced and he didn't get it right. They had to send someone else out. They should've never let him out on his own. I had some plumbers from a company that I wasn’t happy with. Whenever I call for plumbing and find someone from that company, I’m not happy because the quality of their work was non-existent. They didn't do a professional job and they had to be called back and when I have to call someone back, that's not good.

I'm pretty happy with American Home Shield right now. My recent claim was with my hot water heater and it's funny that it went out right around the time AHS was due to be renewed and I was trying to get my mind whether to renew it for another year or not. It's always been good interacting with their staff on the phone. They issue a plumber and I had a few tries for the plumber to get the job done but they came back and did it. It was resolved and they got it fixed. Everything is good and I ended up renewing with AHS.

My AHS contract became effective earlier this month. Unfortunately, we realized that our AC unit was not cooling as it should. We bought the home two months ago, and it seemed fine whenever we ran it, but for some reason a few days ago, it just wouldn't cool well enough. We've run the AC many times before because our bedrooms are upstairs, heat rises, and it always seems warm up there, even in the early months of the year. Of course AHS decides to IMMEDIATELY show us how much they appreciate our business by stating that the problem was already there and that they will not cover the $1400 it will cost to replace the evaporator coil and freon. This even totally contradicts statement 2(d) in my contract that seems to warrant pre-existing conditions, especially since it was initially working even when my contract became effective.

I've had an American Home Shield home warranty for the past 5 years. Our home is 10 years old. We recently started having problems with our furnace. Today my family and I woke up to a cold house again (it's freezing up here in New Hampshire). The furnace would not turn on. This was the 6th time we've had to have a repair service on the furnace for the same issue in the past year. The repair tech stated to me and AHS the furnace should be replaced because of the constant issues. He could not get the furnace to start up to diagnose what the problem could be. To start the furnace he thought he may need to get a new igniter but acknowledged this may not be the problem as it continually failed to run.

American Home Shield sends me a company to repair a few appliances in my house and they show up and try to fix one thing and then they leave telling me they need to order the parts to fix my appliances and that they will reach back out to set up the next appointment. I pay my service fee and after going back and forth with AHS I have never had anything fixed because they kept trying to use the same company that fell off the face of the earth. They now want me to pay another service fee when nothing was ever completed the first time. This company is a rip-off. I have called in numerous times trying to get this job completed and then they say the time has been too long and I have to start over? I paid for a service that was never completed and now they want me to pay again? Stay away... Not professional. I would never recommend this company to anyone.

Submitting a claim to American Home Shield is a very simple process. All I had to do was call and tell them what the issue was and they hooked me up with a contractor. The person that I talked to on the phone was very helpful and professional. He had somebody call me that same day. AHS sent a person out to look at my thermostat recently and it was resolved quite nicely. My heat is now working perfectly. But I had an issue with a plumber that they sent out. When I needed a plumber again, I asked them not to send that person because I never got my issue resolved with the company. They damaged the floor downstairs in my den and they said they were going to resolve it but they didn't. But other than that, I've always used American Home Shield and recommended them to other people. They are a very professional and well-run organization.

I had some electrical lighting outdoors that the lights no longer worked. So, I went online to American Home Shield's site and hit "Submit a Claim". There's a bunch of radio buttons as to which type of service is needed. So I clicked the ones for electrical. At the same time, my freezer was not working. So I clicked two different services and they sent out two different people based on two different types of repairs. The people who came to repair were very good and professional. They were also on time and they did the work with quality. So, it was good. Everything is still working today. So far, every time I used them, they've covered everything. So there's been no additional cost on my side other than the service fees. It's great and I would recommend them.