American Home Shield Reviews

American Home Shield uses Greenway Home Services and this company suck. They came out and on the 2nd trip stated my wall would need to be cut for the new unit to be installed. They indicated this was not covered. The first estimate I received was $300 and later it jumped to over $1,000. I did not pay this, so Greenways left the unit on my front porch. American Home Shield did nothing to assist and they did not return my $100 service fee. My unit leaked. Since I had paid I wanted the Freon put in my current unit. They did not do that either. I contacted the BBB, they were of no assistance.

I scheduled a repair with AHS for our refrigerator because it was leaking water all over. The contractor came out today, took a look at it and assessed it. He knew what was wrong, had the parts on his truck to fix it and got it fixed. We’re happy with the repair. As long as it doesn’t leak anymore water, we’re good. This is the second time we’ve had to call AHS for a claim and we’ve been very satisfied with the service.

OMG!!! I cannot believe they have 4 stars. Maybe you have to live in a certain area to get service. For issues like plumbing and A/C you would think they could have a vendor ready to go the very next business day, but it was more like 2 to 3 business days only to come out and say the services are not covered. After getting a independent contractor out to give me a totally different diagnosis, I sent AHS the report and want to appeal the decision. I never got a callback or a reply from their resolution team. So finally after the 3rd service request they refused to cover. I canceled their services. It's crazy to had to pay for the monthly payments, services fee and ultimately, Paid for the repair out of my own Pocket anyway. BUYERS BEWARE!!!

An entire wall panel had gone out as far as the electricity was concerned. The switch plates and the electricity plugs were not working. I submitted the claim to American Home Shield online, and it was very easy to go through the process. They responded immediately with the name of the company that would be taking care of it. The contracting company that AHS sent out was very professional and completely on time. They came in and got the situation resolved very quickly. They took about two and a half hours to figure out what was going on and to correct it. According to them, there was some wiring problem that caused the wall panel to go out. Then they walked me through and explained what was taking place and what they had done to rectify it. It was a very good experience, and I would definitely recommend American Home Shield.

Our bathroom shower stick was leaking. My wife filed the claim to AHS online. The contractor came out after three days because we did it on a weekend. He just replaced the seals on the shower stick, and he was in and out really quick. American Home Shield definitely pays for itself.

The air-conditioner heating unit wasn't working and I had three different companies come in for that. The first one was two guys that didn't have a clue what they were doing and had no clue what was wrong. They said that they would get back to me but I didn't hear from them. The second company had somebody come out who said right away what the issue was and he was going to order the part but I never heard from him again. When I tried to call, there was no answer and they didn't call me back. If they can't find the part, if they don't know what to do, that's one thing. But at least answer my calls or call me back. The third company was great. Their tech went right to work. He couldn't get the part because the machine was obsolete, so he worked with American Home Shield to get us a brand new unit.

American Home Shield's service was fine and they were pretty prompt. The most recent experience we had was a claim for a leak under our kitchen sink but the problems weren’t necessarily found by the plumber. Water was getting in and ruining our floor, and I don’t know why the leak wasn’t leaking anymore once he got there. We ran the sink and the water was not draining all over the place like it initially did when we needed them. But, they told me that if the problem that we saw persisted, we had 60 days to call them back and they can come out without charging us again. There was one other claim that I had submitted online, and it was for the air conditioner at the time. No one ever got back to us. Other than us being perturbed by it, it was unprofessional. We never received any kind of follow-up, whether it was email or a phone call from the company that was supposed to handle our claim.

We had a heating issue. It was something with the furnace valve and the heat would not come on or it would come on but it would not stay on. It went on for a couple of days. I went online first and then I called AHS because there was bad weather around the country at that time, not necessarily where we were but in other places and we have a newborn infant at home. I wanted to get someone on the line to try to expedite the process and the AHS rep was very helpful. She got someone here the same day.

My sinks were not draining. I did an online claim submission and it was easy and simple. I just jumped in on there, looked for plumbing and then hit the button to submit the claim. The initial contractor called and gave me an eight-hour window. I said that that didn’t work. I called back AHS and asked for a different contractor because I didn’t have eight hours to wait and miss work for a day. They obliged and the second one was great. The contractor they sent was friendly, on time and did his job. He fixed the problem and all the sinks are draining great. AHS makes me satisfied.

I’ve always submitted my claims with American Home Shield online, and then they send me an email back saying the contractor will be in touch with me, and they sure do. They arrange to come out to the house and do whatever it is that needs to be done, and they leave. I called a service call in for my swimming pool equipment and the person from Expert Pools came out. He did whatever he did and then the technician said it was all he can do at that time and I needed to call for another service call to finish the work. That’s where the problem started and I said it should be just one call because he hasn’t finished the work. I had to do another service call for him to finish the work, which he did, so I paid twice for the same thing. I felt like they wanted to get double for the same thing, and that was what they got.

I'm happy with American Home Shield. I like their website that I can request service that way and it's easy. Also, the service providers are always prompt. A toilet overflowed and then the contractor came out. They were very pleasant and efficient, and so far the toilet has been fine.

American Home Shield has been everything I hoped it would be for me. Recently, I called them and they got me a person who could come and find out what was wrong with my smoke alarm which was beeping without cause at various times day and night. The company that came to service me has a very fine recommendation on record. The gentleman they sent was enthusiastic about making it right. The owner of the company also was extremely courteous and actually gave me his number and told me that if the alarm goes off in the middle of the night again, to call him and they will come. They came back several times until they fixed the problem. AHS has always been able to get me somebody to help. I took the advice of the real estate agent and did American Home Shield. Since then, I've had a dozen claims in five years and they never failed to send somebody to make it right.

I got a good initial response from American Home Shield concerning a claim I filed for our water heater. I did the claim over the phone and had a great experience with the rep. AHS was quick about getting in contact with someone that could give us an estimated time and how long it would take to get someone out. I also had some follow-up questions that were all answered satisfactorily. However, I was not entirely satisfied with the actual installation.

I've seen several television commercials regarding home warranties and we talked with several friends who had either American Home Shield or a similar program. We thought it was a very good thing to have so we went ahead and got the protection so that in case something happens with the major appliances, we would have protection against some catastrophic bill or being without services for extended periods of time. We called American Home Shield and told them that we were having some plumbing issues. They said that they would get into contact with some of the companies that they used to fix those kinds of problems and they did. They sent out some repairmen to perform the services for us.

My wife was exercising one morning and she and her girlfriend heard a noise. A couple of days later, they went back out and still heard the same noise. I have come to find out what was causing it. At this point, it has been over a year and the fan has been running continuously because I did not pay attention to it. I then called American Home Shield and they sent another team out. The second company indicated to me that the other company that came out two years ago when I had a problem with my air conditioning did not wire it up correctly.

I had a wonderful experience with American Home Shield. We had an issue with our garage door opener. The company they sent made contact with me within the day and scheduled three days later. The tech came out to inspect it, then the company sent a group with the equipment to fix the garage door opener. From start to finish, it took two weeks to repair everything. I was satisfied.

I submitted a claim with American Home Shield for my microwave and the reps were very professional and nice. They sent me people right away. There were two people, one in training and one regular. Both were nice and they told me that the piece was no longer in stock. They said AHS would call me and give me a choice for the replacement unit. Three days after, they called me and told me about the new microwave. They also said I could check the store if I liked it and I said okay. The contractors then took the old microwave and activated the new one. Then they cleaned up when they finished the job. It was a very good experience. I have a good microwave and I like the light in it. I used to have the old one on top of my stove and it had a light but it was always dark. But now, I can see when I cook.

I submitted a claim with American Home Shield for our water heater was not working. It went bad on Saturday and I put the claim in on Sunday. By Tuesday, I talked to someone and they scheduled for Friday, which was outside the contract terms. So, I called AHS and they scheduled it for Wednesday. However, the contractor said that I lived in a such a bad area and that they would have to do it first thing in the morning and that's why they couldn't schedule us. But as it turned out, a tech came in the afternoon, changed the thermostat and something else, and the water heater is fine now.

The base of the toilet was leaking. I made one phone call to AHS and the contractor came out. He was a perfect gentleman, did his job, and left. He was very good and he knew what he was doing. The toilet does not leak anymore and my experience was great all the way around. I would tell friends that if they wanted a home warranty, AHS would be the one to get.

I went to work one day, everything was fine when I left, and my son was at home. He woke up and when he went into the bathroom, the toilet wouldn’t flush. He looked in his tub. His tub was full of dirty water. He also went into my bathroom and it was the same thing. Apparently, the system had everything backed up into the house. My first thought was that it was plumbing and it should be covered under American Home Shield, so I called them and I was connected right away. I told the rep exactly what was happening and she told me exactly what was covered and what wasn’t. She was fantastic and very knowledgeable. Then she said, “I will get somebody out there as soon as possible.” And sure enough, within two hours somebody was at the house.

I had a 22-year old washing machine that went in on the fret. The guy that American Home Shield sent out said it needed some parts but the machine was so old and he probably wouldn't find the parts. And so I told him to see what he could do. He called me back and said, "I’m not going to be able to find the part. I’ll turn it in to American Home Shield and they’ll replace it." But I didn’t hear from American Home Shield. I called them and they started on about the dryer. I told them it wasn't the dryer but the washing machine. And then they said the appliance guy was looking at the dryer, but he wasn’t.

We had an ongoing leak that wasn't too bad but it was concerning. I filed the claim online with American Home Shield, but I also called them to have the leak repaired. It took us over a week and three tries before we found the contractor who would come out to the house. I was very disappointed in the response of American Home Shield. But the contractor repaired the leak in no time, and it was great.

I love American Home Shield but every time I call them, I can never get ahold of a single person. There's a voicemail thing and I can submit a claim that way but it's just impossible to get ahold of an actual person if I want to inquire about something. It's great though if I just want to call in a claim. But, all the contractors have been great. When my heater wasn't working, I called American Home Shield to file a claim and the contractors came out, tested it, played around with it a little bit and got it to work. American Home Shield has worked great for me and I would definitely recommend them.

The exhaust pipe on my furnace came off. I taped it up then I called American Home Shield to have it looked and the process was really easy. I prefer to talk to somebody more than an automated system but I understand why they do that. They then sent out a guy and he was really nice. He acted fast and fixed the unit up. He checked to make sure everything else was in working order and also gave me some pointers on my furnace. He was also really nice to my dog. The experience was really great. So, sign up with American Home Shield.

We had three claims with American Home Shield this year since we moved in and every time, they've always sent out very good people. Our most recent one was for our water heater which wasn't heating anymore. All I had to was call American Home Shield and pay $75, and they took care of everything else from that point on. They figured out that the heater needed replacement so they replaced the entire unit for us. The contractors had also been quick to come out and they were very reputable and courteous. In fact, we even had a gas leak in the garage and the contractor came out and checked it for us. But it was fine and it wasn't even due to the gas heater. I am very happy with American Home Shield. I have recommended them to several people and I'll also renew my contract when it stops.

Submitting a claim to American Home Shield regarding my shower valve was easy and the contractor was very intelligent. He figured out the problem for me and now everything’s working perfectly. Everything was good.

I filed an online claim regarding my washer that stopped working. I put in a work order with AHS to see if I could get a repairman out here. My experience with the website was good. However, the contractor was supposed to be here today between 2:00 and 6 o'clock, but they have not made it to my home yet. I have had very good interactions with the other contractors though. For the most part, working with AHS has been a very good experience. The customer service was very helpful. I have recommended AHS to a couple of friends already and they have actually signed up.

When I filed the claim online to American Home Shield for my microwave and refrigerator, navigating their website was easy. It took a couple of days for the technician to get here because of my work schedule but he was very good, informative and he told me what he was going to do. Since then, the appliances have been wonderful and the customer service was great.

American Home Shield has been my warranty since August of last year. When I submitted a claim to them on the phone it has been a good experience. Their representative is knowledgeable and friendly. The claim I submitted recently was for a microwave that quit working. Everything has been satisfactory and the microwave has been fixed.

I’ve had American Home Shield for a couple of years but I didn’t renew for a certain time then I went back so I've been with them for about ten years. I normally file a claim over the phone and they send somebody out within 24 hours but it’s the same company. AHS doesn’t have as many technicians in the area. The person I talked to was nice, but she put me on hold for a long time, 35-40 minutes, to find someone. It was cold that time and everybody was busy. If they have ten companies, then maybe somebody would not be busy.

American Home Shield is reliable and professional. There was a leak not coming from outside the house but inside the house and I couldn’t identify. Submitting the claim went very quick and I was contacted within two days. There was one thing that I had to change in the toilet that was making the water run all the time. It was fixed right away and so my water bill came up normal the next month.

Our air-conditioner was acting up and I submitted a claim with American Home Shield online. The website was fine and technicians got out the same day. They were great and the performance of the appliance has been great as well since the repair. They made it better but we needed to prey on because it’s not blowing right now. American Home Shield is worth it and I would recommend them. They have saved me from calling repair company and the two times I’ve used American Home Shield, they’ve been great.

When I submitted a claim for my pool equipment, the company that American Home Shield sent me was the worst. They didn't know what they were doing. I asked AHS not to send them and to send other guys but they still did. When the guy came, he told me to get so many things, how much it was going to cost me, and that the warranty would not cover it. He also told me to either pay them or the unit will not get fixed. I didn't understand because AHS covered the problem months ago and I ended up paying both the company and AHS.

When I submitted a claim for heating to American Home Shield, the company who serviced it did a beautiful job and everything was perfect. It was done very professionally and in a timely manner. I have been with AHS for six years and I like them. Their representatives were very helpful when I spoke to them and compared to others, this company is good. They have stepped up their customer service which was very annoying before and I appreciate that.

I moved the refrigerator from its position and I heard this banging noise, something like somebody’s gurgling and their last breath is being taken, so I contacted American Home Shield. I did that online and their website was really easy to navigate. It took three days for someone to get in contact with me and they had to come out from somewhere else because there was no local thing going on and the contractor came from about 60 miles away. When the guy came here, he explained to me that if I had to move it, I should not jerk it as hard as I did because of the way the stuff was mounted on the bottom. In other words, I should move it gently and there was really nothing wrong with the refrigerator.

My appliance wasn’t cooling correctly so I called AHS to let them know and they got me scheduled. The contractor they sent out was great. He was very informative and he was able to fix things that weren’t fixed by the previous company that was sent out. He was more knowledgeable about what our problem was. The appliance has been good since the repair.

We had a microwave problem about a year and a half ago. I almost called the police because the guy that was sent was yelling back at me and I was yelling at him. I have nothing against foreign people but I couldn’t understand what he was saying to me a lot of time. I called AHS so they don’t send that company again to me. It was a really bad experience. They sent somebody different the next time and I was really pleased with him. We also went for five weeks of them coming out a couple of times ordering parts. And then, the guy ordered the wrong part. It was a $200 microwave and we could have bought a microwave for what I paid AHS for the last four years. I was going to cancel AHS because I was really disappointed in them a couple times.

My GE refrigerator was not cooling and I had to call AHS and ask for repairs. They sent GE Appliances which is the manufacturer of the refrigerator and they came and took care of the issue. The tech was courteous and very friendly. I had to clean so he waited for me to take out the stuff from the refrigerator and then unscrew everything. He told me about the issue that was going on and did a wonderful and timely job. It took him an hour then after that, the problem was resolved. The refrigerator works perfectly now, just like it was before. That meant a lot because I have a family of five and I was worried about things going bad. A lot of stuff did go bad while the fridge was not working properly and it was very important that it got taken care of in a timely fashion.

American Home Shield's website is fine and the claims process has met my expectations. I submitted an online claim for the plumbing issues that I had been having. The contractor came out to do some work but there were still some issues after they left, so when I called back in, the same ticket was opened. The problem was something unrelated to that, but we didn’t know what they were here to do. We just knew we were having problems. The plumber said he knew what the problem was and he could fix it but he couldn't at that time because it was not on the ticket. It seemed a little bit unproductive for everyone. And I was paying for them to come, and it took five days for them to come.

A renter called me about a water leak and I submitted a claim to American Home Shield online. I also pay them online so I don’t have to be there. But I called the plumbing company the next morning to be sure they had received the service request and they came real fast. I also had a claim for an air conditioner and the people who came for that were very good. I've always had positive interactions with the technicians and I can only give them praise. But Trust Plumbing and the air conditioning company from Diboll especially have been outstanding. The service I have gotten from American Home Shield on the rentals have been very good and I would recommend them. Also, I need to call them because I want to take this on my own house too.

The light in my garage was out, so I called American Home Shield and made an appointment for the electrician to come out. He came out and he looked at the light and he said that it needed to be replaced. He said that he would call back American Home Shield to see if they were going to take care of it and they said they did not do anything outside. So I talked to one of their representatives and I told them that in order for him to find out if there was something wrong with the lights, it had to be inside in the garage so that he could get the electrician. But she forwarded to the page which said they don’t do outside. The electrician came back today and he is going to finish up and put up my light. I’m waiting for him to do that, but I have to carry the cost which I was not excited about. I bought the light to go outside and I have to pay him. So, I'm paying two times.

When I call American Home Shield, I tell them what my issue is, and they'll dispatch to a company in the area. Then someone comes out within 24 hours and I have a deductible of $75 which I pay. The contractors were professional and quick. They called before 24 hours and someone was out the next morning. American Home Shield is dependable and I've had a good experience with them.

My heater was not working properly, and filing a claim for that with American Home Shield was very simple and easy. I went online and immediately there I could file a claim and pay for my deductible. The contractor was very good. He came right away and he was very professional and nice. He got the problem taken care of, and the heater is working great now.

Our most recent claim with American Home Shield was for our water heater. We actually had to go through claims for this issue two different times, so we ended up paying $150 because the water heater wasn’t heating well and it was very old. We filed those claims online because I waited and waited but it was impossible to get a hold of them over the phone. I would like to be able to get someone to answer the phone. It would be nice to be able to ask questions from somebody instead of trying to type everything online.

My double sink were leaking both sides. The AHS rep listened when I called to submit a claim and he was very responsive to my request. Then the contractor they sent was very nice and did his job very well. He had to come back with a part or two though, but it was all timely. Since the repair, there has been no more leaks and I could use both sinks. American Home Shield does a very good job.

Every time that we have used American Home Shield the experience has been very easy, simple, and the service has been good. We had a recent claim for the garage door as it wouldn’t go up and down. I submitted the claim through the phone and had a very nice experience with the rep. Then a very nice guy also came out and fixed the garage door. He explained everything to us the way that he should and told us what we were facing. He also called in and made sure it was covered. Everything was covered, so it worked out really well. I recommended American Home Shield to a lot of people that I know. They tell me that theirs has never covered anything and so I told them I had one that wasn't covered and that they need to switch next time you get a homeowner’s insurance.

American Home Shield reps on the phone were sometimes nice, sometimes they were reasonable. Normally, their contractor was out within two days or three. Some contractors were very good but some were a disaster just like the one for a pool. We waited for them for a week and they never called us back. We had to call again and AHS had to change with another company. That process was a pain because the insurance didn't want to send anybody else because they already started fixing the problem, and they didn't want other people to come. That company was horrible. The repair on the pool didn't even last a year. We called a few months ago and they had to change the same pump that they had changed that time because, clearly, they didn't know what they were doing. They put a very cheap brand.

My heat pump wasn't working right. It would get to a certain degree like if I set it on 68, it would get to 65 then it wouldn't go any higher. It wouldn't heat up. I called and left the number for American Home Shield and they said somebody would contact me and it was mostly through text messages or emails after that. They texted and said that Guaranteed Services would be getting in touch with me within so many hours or days.

The technicians of American Home Shield have been good but there was a contractor who tried to upsell themselves when they came to work on my heater. One guy then told me that if I didn’t pay him $129 to have him clean it, he was going to turn it in and I wouldn’t have a warranty on my heater anymore. For AHS not to cover my heater is not for him to say but I’ve kept it clean all along. So I paid him $129 and he supposedly cleaned it. But that’s the only problem I’ve had other than having to wait on the phone too long to talk to a rep and turn in a claim. It took me about 45 minutes on the phone and then two to three days for someone to come out.

My fridge was blocked and my wife submitted a claim for it with AHS. The contractor who came was very helpful. He explained and fixed the unit, so it’s all good. You get what you pay for with American Home Shield.

My husband called AHS and left a message for them that we had an issue. They said that they would call back within 24 hours and they did, and they even came on time. The contractor that came out was great and since the repair, the thing that we had an issue with has been working fine. We’re satisfied with American Home Shield.

My washing machine wouldn't spin and wouldn't release the water so I got on the phone with American Home Shield and filed a claim. They listened to what I said and then they took care of it as soon as possible. It was a very good experience. The contractor then came out and thought he fixed it. He didn’t have me do a load of wash when he was here, so he couldn’t tell whether it was working or not. But after I tried it after he left, it didn’t work. So I had to call them back out. Then the second time they came out, it worked perfectly. AHS's customer service was very good. They did very well, they got the right people and I appreciate them. AHS is very good, overall.

My experience sucked. I had a clogged toilet so I had no bathroom and after submitting the claim to American Home Shield online, I called on Saturday morning to get it expedited. They said that they would put an urgent order on it but it went to Sundance North West and six hours and four voicemails later, Sundance had still not returned any of my calls. The reps from American Home Shield were super fine but they said that they have 24 hours and that is their version of expediting. I was upset about that. Still, they were really nice and while they put me on hold, they called Sundance and left a message, giving permission for my claim to be expedited.

I had a stove top cartridge replaced on my Jenn-Air and I had a wonderful experience when I submitted the claim to American Home Shield. The people that they worked with were very conscientious. I also had a leak in my hot water heater and I had it taken care of. They came out, replaced it and hooked it up. They did that within the same day and they did a wonderful job. Everything is working great since then. I have had American Home Shield for two years now and I'm very happy with it. They have always taken care of anything that isn't working properly and they get to me as quickly as they can. I've enjoyed working with them and I'd absolutely recommend it.

I submitted a claim for that issue online. The online submission process was easy and I called back the next business day, so that was fine. The contractor that was sent out by American Home Shield to fix the issue called me and asked me which time block I wanted, whether morning or afternoon, and I chose the morning time block between 8 AM and 1 PM.

We discovered a leak underneath coming from our sink, and it was happening for a couple of days before we realized where it was coming from. I put in a request online and described the problem. I had a call returned the next day just getting clarification on everything and the interactions with their customer service went great. They wanted me to diagnose the problem again and describe them in my own words what was going on. And they seem to understand what I was talking about and told me what was going to happen next.

American Home Shield provided a vendor for my heat pump. They came on the phone pretty fast. They called, came, and they fixed it and it was about a few days for them to come. My heat pump is working much better now. My electric bill in January was $960, so they replaced the thermostat and right now, everything is working good.

The last time I went to AHS was for the washer that went bad. They had a technician come out again because it happened a few months before that. It was determined that it was going to be 800-dollar or something to replace the part and it wasn't worth it so AHS ended up giving us money to find another washer. Once we found one we purchased it and sent AHS the paperwork how much it was. They told me how much money they were going to give us and they sent us the money within a week or less. American Home Shield has been great. They've always been there and they've always satisfied me. I would recommend AHS to anybody.

My AC unit had a problem with defrosting and I filed a claim with American Home Shield. I've submitted claims both online and over the phone, and everything was handled. The representatives were friendly when I spoke to them. It usually took two days between submitting a claim and getting a contractor to our home, and that timeline was on a first come, first served basis. The contractors that they've sent out have been a hit or miss. This time, they were able to repair the AC and, so far, it has been working well.

We have a kitchen sink that’s not draining and I have a family of five. I’ve been waiting for four weeks for American Home Shield to send us a plumber. I've already reached out to AHS three times. The last time, we were on the phone on hold for an hour and 45 minutes. Contacting American Home Shield is brutally painful. They sent a plumber out three times to fix our sink, and the last time, he said “I can’t do this, we need to send a company out that has a camera”, so then another company called, who doesn’t have the camera.

The online claims submission process of American Home Shield works fantastic and is really user-friendly. I go to the website, pull up my account, and type in what I have a problem with or what I need done. I had a problem with our stove and a gentleman came out, replaced the thermostat in it and one other part. He was super friendly, very informative, and was right there with an answer for me for any questions I asked. He had to order one of the parts and the part was actually delivered to my house. I called him immediately when the part was right there then he showed up that day and put it in. He was a super guy. He fixed the problem for me as soon as he could and was happy to be of service. I'm very satisfied.

We submitted our first claim with AHS, which was related to the mold smell in my bathroom back in mid-October, and Service Express was assigned to us. Their guy came out within a week and he was unable to find the problem with the mold smell. There was also a dripping faucet which was never adjusted and he said he would fix the dripping faucet but it turned out that when we followed up with them they closed the claim instead of following up on it. So we asked them to re-open it because of the faucet and also because the mold smell was continuing.

I’ve used American Home Shield several times and it has been great every time. They’ve always been very efficient and very fast. We’ve used a couple of contractors, including plumbing, and they were absolutely great.

My heater needed Freon. It was during the coldest time of the year and it kept kicking on to auxiliary heat. I had a $700 electric bill so I had to get someone out to check it. I called American Home Shield and they took care of everything. Someone came out and he did a good job. However, the unit outside is so loud, I can hear it in the back of the house. The tech said we don’t need a new unit so I hope this summer, it doesn’t go out in the heat when it gets really hot because I don’t think that unit should be that loud. Even so, American Home Shield was quick.

Our house was build in 2007 and having a warranty is very important. We have had AHS on my other house, so we continued with it. The most recent claim we had with them was for our garage door. One of its ropes broke. The rep that I talked to was very good. I like to call because most of the time I don't know what's covered and what's not. They then sent a contractor and he was good. However, I was told that AHS doesn't cover my case, so my son paid the contractor by check. I then paid the deductible by credit card and their customer service took that. AHS drives me crazy about which things are covered and which things are not. But I'm working and I don't have time to look for a contractor so it's easier for me to have it this way.

I contacted American Home Shield about an issue with, first the microwave and then the dishwasher. They were malfunctioning so I put in a request. That was $100 per request and that was fine but they were able to group those issues into one single request which was pretty nice. I'm a big fan. But other than that, I have nothing good to say.

It was New Year’s Eve and I had a water leak in my basement. Water was coming through the wall, up under the carpet. So I had to turn off my whole house water. I was home and I got it pretty quickly so the damage was minimal. I called American Home Shield right away or tried to and it said that my wait was over an hour and then I felt that maybe it’s New Year’s Eve and maybe there’s nobody there. So I went online and put it online because I felt that I can wait until the morning and see what they’d say. That night, I quickly got a text that said, “This is your plumbing guy. This is who will do the work.”

The element on my oven broke and it caught on fire. I made a claim to AHS online because their hold times are not short. Their site is nice. When the repair was made, someone else was there. But I talked on the phone a few times with the office manager of the company contracted out and she was great. We had a snow delay but aside from that, everything seemed to have worked all right. The technicians were efficient and got the job done. They were in and out. The oven has been perfect since then. AHS has been a great service for when we needed it and I'd recommend it. Aside from the hold times when I actually called in, my overall experience has been pretty good.

The faucets would not stop leaking on the shower heads and it was hard to push them back in. I went online, submitted a claim to American Home Shield and my experience was nice. There had been quick responses in communicating from the home office to the provider. It has been speedy. The tech who came over was wonderful. He was friendly and professional. He was in and out and did what he needed to do. I'd recommend American Home Shield to others.

I had a claim recently with American Home Shield regarding the water and furnace. Their claims representative was really good and helpful, and the contractor was out the next day. However, my wife was very uncomfortable with him and it seems that they wanted for us to spend a lot of money. It was not a good experience. We did a cashout and I was able to get somebody else to fix the problem. But besides that bad experience, everything else has been good.

I submitted a claim with American Home Shield for a leaking faucet in one of our outdoor water bibbs. I did an online submission and then they set up everything. It went smooth as far as signing up on there. Then the plumber contacted me and set up the time that was convenient. It took him about 30 minutes to fix it and then the faucet's been working great since. I've been really happy with the services that I've gotten so far and the individuals that came out to my house. I had a locksmith come out and did a re-keying. That company was great and it was actually the owner that came out to do it. I recommended AHS to friends that needed those services and to people buying a new house especially if they're busy like me. I might know how to do a lot of those repairs, but I just don't have the time to.

We purchased this house last year and it has AHS warranty. I always submit my claims online and within a day, I get a response. To escalate a problem, I have to pay a $75 charge for the call, which I could pay online. I also did some research on one of these companies and AHS was the number one. I checked two other ones and I didn’t like what I saw in them. AHS has a better policy, so much so that I renewed it for another year because it expired in March. For the $60 that I'm paying a month, I have an insurance policy and it's a lot easier for me at least to have something like that in my back pocket. The policy I have is the top of the line which covers any county codes.

I had a dishwasher leak and I called American Home Shield. A contractor came out and fixed it. The unit has been performing well since the repair without any issues. When it comes to little repairs, American Home Shield will take care of it but when we have major issues, they don’t seem to want to do that. They would not do anything about an air-conditioning that was falling apart and I ended up having to replace it.

I submitted a claim to American Home Shield for a thermostat that wasn’t working and their response was great. Their contractor was great too. I had to reschedule them and they were very open to accommodate my mom. They found the problem, something that was uncovered in the attic and they just had to re-cover it and it worked. Our AHS experience has always been great. We have that in our home as well. However, I sometimes think they just keep repairing and repairing instead of replacing and that’s annoying, but I'm still grateful to have that protection.

We had a dishwasher that was extra noisy. I submitted a claim to American Home Shield online and it was very easy navigating through their website. The technician was out in two days and he was excellent. He was thorough, detailed and helpful. The dishwasher was back to normal since then. It was our first time using AHS and the process was easy and our problem was solved. AHS is valuable. It saves us time from having to get through recommendations or finding a reputable repairman.

I had American Home Shield come fix a hot tub and I submitted my claim online. The tech arrived quickly, within a day or two. He was very good and knew his stuff. He told me which part was broken. Moreover, he had the part with him, so he fixed it right away. I was happy with the technician. We've had a couple appliances repaired and so far, the warranty has been valuable. They have saved me the hassle of going out to shop for a new appliance and saved me a lot of money. I recommend American Home Shield.

When I submitted a claim to American Home Shield, I did it online. We had a leak around the bottom of the toilet. Navigating their website was very easy too, and the next day, the technician got out here. He was very good. While he was mostly with my husband, he was very friendly and informative about telling us what he was doing and what he was finding. Since the repair, our toilet is doing fine. Overall, having a warranty with American Home Shield gives you peace of mind. While we don't use it very often, it's nice to know it's there when you need it.

I had a dishwasher issue and when American Home Shield's technician came out, he found out that there was a leak. So, there was a claim put in for that. Because there was somebody already coming out for the leak, I put in a secondary claim over the phone for some plumbing issues around the house. However, it took me two hours to get on the phone with somebody and that has been a consistent issue with American Home Shield. Nevertheless, when their contractor arrived he was very good and I liked him.

We used American Home Shield once. The garbage disposal didn't work and the water was backing up. It was clogged. I called them and they immediately got someone to come out the same day and we were pleased. The repairman did his job and left. The garbage disposal works excellently. If someone asks me about American Home Shield, I would tell them to use it.

American Home Shield has been great. We've lived here for quite a while, but this year has been a nightmare. The water heater blew up, the dishwasher broke down, and there were problems with the electricity and the garage door opener. But every single solitary contractor have been above and beyond fantastic and fast. They responded quickly, got the job done and fixed things before they became a problem.

I had my home microwave oven go down. I couldn’t get a hold of AHS even though I was directed to contact the replacement division of AHS. I didn’t have time to spend one, two, or three hours on the phone, which I did more than on one occasion. They finally sent a notice from the manufacturer that they were replacing it and I had to follow the step. And after a frustrating two days, we finally got through and in 10 days, my microwave was replaced, which was way too long.

I had two recent claims with American Home Shield and the latest one was with my oven. I used the cleaning module on my oven unit to self-clean, but it wouldn't unlock, so I couldn’t use my oven or get it open. I submitted a claim online and navigating through their website was fine. It was good and very efficient. The techs were out there the next morning. My interaction with them and their professionalism were good. A locking device in the oven had gone bad, so they had to replace that part. Since the repair, the oven has been working fine so far. I would recommend American Home Shield to people and I'd tell them that this company is very responsive.

We bought our place in October and the sellers bought American Home Shield home warranty for us. There was no outlay of cash to worry about, we're covered for the whole year. Recently, we had a problem with the dishwasher, it wasn't draining. I submitted a claim online and the technician came out quickly. However, the problem was difficult for them to diagnose. And then, when we decided to get it replaced, they figured out it was because there was a problem with the motor. It was overheating.

I called AHS and told them what was wrong with my dryer. The problem I had was that the people who were going to come and fix it were supposed to contact me within 24 hours but they didn’t. I had to get them back on the phone and hold on the line for them and tell them that I haven't heard anything yet. The contractor called me eventually and he came right out. Apparently, there were two things that were causing the dryer to let out cold air. He replaced both of them and then he left.

We’ve had numerous interactions with American Home Shield over several years and it’s been wonderful with them. This time, I called to submit a claim for our roofing and their reps were great. We had two guys come out and give us estimates. The guy from Platinum Roofing said I had two roof trusses that were both broken and needed to be repaired. He also said that a whole line of roof tiles and the one above it needed to be taken off and he wanted to charge me $2650.

I filed a claim online with American Home Shield and it was very easy and user-friendly. I’m a millennial so I understand it, but an older person would be able to do it pretty easily too. The tech that they sent showed up in my house, we chatted a little bit then he asked me where the garbage disposal was. I showed him where it was and he got to work. It is a lot easier cleaning dishes when you have a garbage disposal, and he fixed mine.

Our hot water heater started leaking and we needed to have it replaced. We submitted a claim with American Home Shield and the call back was very quick. They were very responsive. The whole issue was resolved in a matter of few days. The contractor was very professional, very polite and very knowledgeable about what needed to be done to resolve my issues. He came on Tuesday, was back by Friday with the part or with the new hot water heater. He installed it in a matter of no time and was gone in 2 hours flat.

There was a leak in my plumbing and I filed a claim for it with American Home Shield online. It is better online because I don’t have to wait. The only thing is, they never called me this time so I ended up having to call the company to make the actual appointment. The contractors have all been very good and professional though. Overall, it was a good experience.

We love having American Home Shield warranty. I trust them because they're going to be professional and do what they say. And if I have a problem, I can call them and they will correct it. The commode would always keep running periodically in the middle of the night and it would run all night long. We submitted a claim online and the repairman came about 40 minutes earlier than the time that was given. He called before he came, and was very nice and professional. I told him what the commode was doing and he showed me what the problem was. He said he was going to replace the problem inside the tank, did that, and said that we shouldn’t have a problem again. He also told me that we can give them a call if we need anything. We were so happy and we are going to renew our warranty when the time comes.

The lights were out on half of the house and I submitted a claim to American Home Shield online. The contractor scheduled me for an appointment and then a few days later, they gave me a call. They were very professional, they knew what they were doing and they were kind to have everything fixed. American Home Shield has been great.

When I made a claim with American Home Shield on my oven, it was done very well. But I still have an unresolved case with them. Our furnace is not fixed and it’s running 24 degrees in Pittsburgh. It has been five days since I made the claim and I have not heard anything from the contractor. And American Home Shield has no clue.

Submitting my claim with American Home Shield was interesting. It's way easier to do it online than it is to try and call. I've had issues each time I tried calling. After submitting, you'd normally get a phone call from whoever is assigned within a certain amount of time. However, I wish they had more options because they don't allow you to break it down too much and give more details. It would be up to the contractor to call and ask what the issue is exactly. We've used American Home Shield twice now and we've gotten the same good guys. Mostly, they were able to get the job done on the first visit, but sometimes they had to order parts.

We had an issue with the air conditioning where it would not turn off. We requested a technician online through American Home Shield, and navigating their website was very easy. The contractor was great and very professional. They checked the unit and then they resolved the problem. They replaced the control board for us. It was done right the first time. It was a great experience and we were happy that we have the coverage. I would highly recommend American Home Shield.

I usually go on the internet to submit a claim. I prefer the phone but it is slow. When the heater had a problem, I called AHS for a service and they sent out a repair shop that I had asked them not to send. The people they sent to fix the furnace were completely inept. The technician did his bag not to check and said they don’t do cleaning on the furnace and tried to overcharge us to clean it, which wouldn’t even fix it. So, he left the furnace off. Then my tenant called her dad who came over and turned it on. That was literally all it took and the heater had been working fine since. Other than that, American Home Shield is fine. I’ve known them for several years and that was only the second time I had a problem and I would tell my friends to get AHS.

Three weeks ago, American Home Shield came out to troubleshoot the thermostat and ended up replacing it for one of my units. I submitted the claim online but I’d rather talk to somebody. The contractor was very punctual. I suggested it might be a thermostat problem because the read out of it was not real stable. I’d push a button and it would blink on and off and couldn’t get the unit to come on. He agreed with me and went right to the problem.

There is an ongoing plumbing problem at my house. Mostly the kitchen and the washer area clogs and I have to tell American Home Shield to come and drain it out every two or three months. It just keeps occurring. This last time I had somebody come out and he decided he couldn't fix it after spending about 10 minutes then gave a "thank you for your $75." He said he would contact American Home Shield and tell them that he wasn't capable of doing what was needed and somebody else would have to come out. He didn't really want to get his hands dirty at all so he just left. I've had these people out before for other things. That one was a surprise because I had already waited almost a week for them to be able to come out. In the meantime, I couldn't wash clothes and do dishes. I couldn't drain and everything was complicated.

I made a claim for an issue with my plumbing. I went online to do that and it was an easy process. I clicked the service I needed and hit submit. It was easy to navigate their site and it wasn't confusing at all. They assigned All-Pro Plumbing to me and they called me very quickly. However, on the day that the contractor was supposed to come and take a look at the issue, they had to reschedule. He didn't have the appropriate equipment that day because it was being used on another job. It was an issue for us because we had limited use of the bathroom. But he came the next day, cleaned the sewer line and got the issue fixed.

We finally got a hot summer here in Louisiana, and when I turned on our AC, it wasn't cooling. We looked at it and there was frost on it. We turned it off and I got on the internet and logged in to my account and put in my AC information. The AC people called me and said they’d be here at a certain time. I couldn't do it that day and I asked if they could come on a different day because I got work. And they worked with me on that date.

American Home Shield sent a guy from One Hour Heating to take a look at my heater and said it had a leak. He took my stuff apart, left it and said he was ordering parts. But two weeks went by and nothing happened. I called him back and couldn't get a hold of him. I called American Home Shield a few times and told them to make a matter of record on what I was going through and they did that. Finally, this company got blacklisted and they’re no longer representing American Home Shield.

I’ve been with American Home Shield for three to four years now. I submitted my recent claim online and got a confirmation for the name of the contractor and the phone number and what would happen. The contractor that came out did great and he was nice, very polite and professional. He explained what he was doing and why he was doing it and won me over killing it like that, so it was good. He was one of the better ones we've had out there and he came in and took care of business. He cleaned up after himself and was gone in 30 minutes. American Home Shield has good house calls and I’m very satisfied.

My garage door got fixed with American Home Shield. I had to figure how to work around. But I think that’s just because my garage door is odd. The circuit is odd. But it makes life a lot easier that I can push a button and my garage door will open. The online claim submission was good. I'm not very computer literate and I didn't have a problem with it. I have no problem with the people that came out too. The contractor was very informative and extremely professional. I was with him the whole time. I’ve always had a good relationship with American Home Shield. It was just getting to where it was way too expensive for me to continue keeping them for my insurance coverage.

I just bought a house and I have the one year home warranty with American Home Shield. I have been having issues with my garage door opener since I bought the house so I submitted my first claim over the phone and it seemed to be easy. I told them about the garage door opener and they said that they'd send a technician out. But they sent an electrician out, not a garage door opener repair person. He did his thing and figured out the issue is above him because he was not a repair guy for garage doors. He wrote what was wrong and left. Now, I received an email from AHS stating that they have a garage door repair person coming next week to look at it. Do your research on different warranty companies.

Our shower pipe burst and I needed a plumber to repair it. I called American Home Shield to file a claim and it took a minute to get somebody and someone came on and was very polite. They sent an outstanding plumber from Priority Plumbing. He came out and saw what the problem was. He had to get back with American Home Shield though to see if he was authorized to repair it. A couple of days later, he came back and repaired everything the first time. American Home Shield is very reliable. If you have a problem and it's within your contract for them to do, they always do it. I've recommended them to people. If you got a home, you need American Home Shield.

My property manager called AHS to fix a leak and everything has been fine since the repair. Having the warranty is very valuable because I'm not there on my property and if something breaks, at least I know I would be taken care of and I'd be covered. I highly recommend AHS.

I filed a claim with AHS for my washer and dryer to be fixed. I did it online and, for the most part, navigating the site was easy. It took two days for the contractor to come out and the interaction with him was okay. However, the washer and dryer did not get fixed that day. He promised to come back two days with the part, but it ended up taking three weeks. He did not tell us which part and he did not communicate well. I kept on calling him. And when I did not hear from him, I called AHS and they called and got him. I'm not handy and I don't have a handyman at home, so when something is broken I call AHS first and find out if my issue is covered. All in all, AHS has been fine.

My shower was stopped up. I called American Home Shield and told them what the problem was and they sent somebody out in about a couple days. The guy that came out was very thorough and he explained everything to me. He showed me what the problem was, went down in the line, and told me what he did. The performance since the repair has been good. I also had someone come out Thursday. I was having a problem with my doorbell, and someone was supposed to come back out, but I haven’t heard from them. But I would still recommend American Home Shield to somebody else.

The mechanism on my refrigerator that releases the ice would stop working. The ice would always jam up in the ice bin. I had a refrigerator, not an ice maker. I submitted a claim with AHS online and it was easy to do and convenient, too. The first guy that came out came out twice because we had to do a recall. The ice feature on the refrigerator quit working after he fixed it. He told me pretty much when he came out the second time that it was a manufacturer's defect, that they don’t recognize it as such and I just pretty much have to live with it. We also couldn’t even make the ice bin fit into the mechanism so, the ice bin was almost kind of free-floating. It’s kind of scary, especially since it’s in the door. If we open the door, it’s there and it slips. And then, that’s when it was worse off than it was before because that was when the ice didn’t set back in. Now, I didn’t even have a receptacle that was even good for the ice to fall down into.

I have had a number of American Home Shield claims recently and all of them have ultimately been resolved. AHS, however, has gone from hard to get through to impossible to get through. I was on hold for 45 minutes. Then, there were repeated mistakes. For example, I specified that I need to have a gas stove repaired. I had to wait two weeks because the repair person that they assigned to me did not call to set up an appointment right away. And then, he came only to say, "I do not repair gas stoves." Then, I have to go back into another process. So, although, American Home Shield saves me money in terms of the repair eventually being covered, they have gone from being a useful service to extremely aggravating because of the lack of phone support, attention to detail, and the extreme hold times.

American Home Shield is fine but their contractors are sucky. When the washer leaked, the initial claim I made was done online. The next claim for the same thing was done on call, but I prefer doing it online as it’s easier. The contractor still has not completed their job. They said they were coming but they didn’t come. They showed up at a time that I didn’t have an appointment and they just said sorry. And every time they made an appointment, they didn’t show up. I dealt with this three times. American Home Shield is either hit or miss.

There was an issue with the fuse on our furnace, and part of that was the AC at the same time. I filed a claim for it with American Home Shield online. Doing it online is easier as I don’t have to worry about getting on hold, trying to hear somebody on the phone and all the background noise. It’s convenient for me to just hop on the website and do it. It just takes a few seconds and I’m done. Also, the contractors that AHS sent provided a great service and the furnace is working fine now.

We've been happy with American Home Shield ever since we've been with them. I submit my claims over the phone and it doesn't take long to get a hold of someone. We've had flickering kitchen lights when we turned on our microwave and coffee maker at the same time, and they found out that the amp was not high enough so they put up a thing in our fuse box and fixed it. We've also had our garage door malfunction. It wouldn't open or shut and they fixed that as well. The contractors they sent were very professional and we've had no problem at all with the company. We recommend AHS to all our friends.

My issues have been resolved by American Home Shield in a timely manner. There's just one that is taking quite a while. The water lines going into the water heater are reversed and they need to be changed. They're checking to see if they can get around that to have it covered for me. They're going to get back to me when they have a resolution and I also have three different requests that I'm still waiting to hear on. But it's been a week since I've talked to them and I haven't heard from them.

The garbage disposal had three cracks in it. I called American Home Shield and they said they will replace it. The contractor came in and replaced it with a different model. It was a very quick fix and it’s quieter now. AHS is great. I’ve been with them for for three years now and it’s nice that they fix things.

My tenant had a plumbing issue and I submitted a claim to American Home Shield. The techs were very professional and they changed the faucet. After the repair, the faucet has been wonderful. American Home Shield is the best.

American Home Shield has been excellent. I've been with them for about four months now and they have provided good service. I called in a claim and they sent out within a day a contractor who was really good. Everything worked out okay.

We’ve used American Home Shield before and they were really good to work with. Recently, something was wrong with the temperature in the oven and it wouldn’t preheat, and we filed a claim with American Home Shield. Harris County Appliance was the contractor for this claim and they were really good to work with too. The people to whom the repair work was subcontracted were very prompt and courteous when they came here, and they kept us informed the whole time. Our oven works fine now. We couldn’t bake before since everything would burn and that was not a good situation, but now we can. We had such a good experience with American Home Shield that we bought another warranty from them for our personal home and now we have two policies with them.

American Home Shield was great for the first year as we didn’t have to pay for it because we just bought our house and it was included in our sale. But, as far as renewing, I'm not convinced that it is something that we need to pay for. We tried to file three claims with them. We tried to call them but we couldn't talk to anybody to schedule the service and could only do it online. They have a list of contractors that when you go to their website and you click on a plumber then a plumber would call you. That part worked and they were great at scheduling, but with fixing things, that didn't work that well.

My furnace wasn't working. I called in and American Home Shield sent out a company to fix or replace it. They said that my existing unit was too old and it was determined that it had to be replaced. My unit was a brand machine, of high quality, and lasted for many years. But the replacement I got was something that was going to break in a few years. Also, my air conditioning was working in good status but they ended up replacing that together with the furnace just to be on code for the city. I'm not too sure if they were being truthful on that but they sold me a huge system which got me into a big debt. So, I paid a lot of money out of pocket for something that I thought was protected and I wasn’t too happy with the whole thing. It made reconsider the continuation of the service of American Home Shield.

I’ve had good luck with American Home Shield and I recommend them to people all the time. Our pool pump was worn out and it went out. I went on to the internet and submitted my claim to American Home Shield. It was easy. The contractor had to wait a week to get the pump but that’s not their fault. Then they came, put the pump on and showed me what they did.

I bought a house and a couple of appliances were having issues. I filed my claims with American Home Shield both on the phone and online and it was just like ordering something online which was fine. My interactions with their reps have been very nice. They rescheduled appointments if necessary and they helped replace a unit. Also, the contractors that they sent were very friendly and professional. AHS was great and helpful, and they did their work well. I would recommend them to friends and tell them to call AHS.

The heater went bad and AHS came to my rescue. I called them and they responded and fixed a schedule. The contractor then came and fixed the unit. The heater is now working good. I’m going to renew our contract with AHS. It’s really good.

We had a problem with the heating system and it was blowing cold air. Submitting the claim was very easy. I just called American Home Shield and I had an option of paying upfront or paying when the gentleman came, and I took the option of billing it directly to my credit card. Previously, I had to pay the vendor the service fee, but I think it's better that I pay American Home Shield so there's no confusion. The contractor told us when they were going to come and the gentleman called when he was on his way. And when they came in, they showed their ID. The gentleman and my husband went outside then they came back and took care whatever the issue was and the heating system has been working fine since then. And they said if we had any other issue to give them a callback. They were very nice and friendly. American Home Shield seemed to be very responsive to the issue and I’d recommend them.

I put in a claim with American Home Shield for a plumbing issue in the back into our stoppage of the drain. Their website was fine, but the option for me to explain what my situation was wasn't available. The next day after I contacted them, the contractor came and he was excellent. He explained the measures he was taking and went above and beyond which was good. Our plumbing has been excellent since the repair. Having an AHS warranty has been valuable.

The dishwasher control panel was not functioning and we submitted a claim for it with American Home Shield over the phone. The tech came in about three days and he diagnosed the problem and ordered the part. Now, the dishwasher is running excellently. I’ve recommended them to several people.

My water heater went out and I called American Home Shield. I had a good interaction with the rep and my only problem was I had to go without hot water for four days. I called on a Friday morning and the contractor came out that morning. He was great and personable but he couldn't get an approval through Home Depot. Then it got to be too late in the afternoon on that Friday and I couldn't get a hold of anybody, so I didn't get a hot water heater until the following Monday. It was fixed on the Monday, though, and I'm very happy with it.

Having a home warranty is absolutely invaluable. Everything breaks down and this is the best way to ensure that I don't have to come out of pocket with a tremendous amount of money. Recently, I made a claim with American Home Shield for my air conditioner. I submitted it online and it was incredibly easy to navigate their website. The technician they sent out was here in two days. He was fabulous, very professional and efficient. He had to order a part and was scheduled to come back three days later to put it in and everything has been working great since then.

We were getting flickering lights in the house and outside, so AHS sent someone and he was very good. He ended up asking me to call the power company. He went to the fuse box and said that he couldn't take certain things out to look at them. He came back a few days later with the power company guy and they looked and looked and found out that there was a messed up fuse in the box that was leaking and it had to be replaced which he did. He did a good job and the problem was solved which amazed me. It was a big issue but they fixed it and I was very impressed. We’ve been with AHS for about 18 years. My wife and I are both realtors so we deal with a lot of companies like AHS and we always recommend American Home Shield.

My heat pump was acting up. I submitted a claim online and then a representative from the contractor called me. The Comfort Service came and took a look at it. I've been getting good service but it took them a few trips to actually find what the problem was. It was a bad water somewhere in the well. Even so, I'm very satisfied with the contractor. He's a whole lot better than the one they sent me before. They sent me a contractor called GSSN in the past and their services were very poor. I would recommend this gentleman to anybody.

I had a broken fridge and filed an online claim with American Home Shield. Doing it online is quicker. Their contractors were quick to respond and showed up on time. The fridge has been running fine since they fixed the faulty wiring. However, I have the same issue with the same appliance or not the same issue, but if I get someone to fix it one time if it breaks down like a couple of weeks later and if I still have to pay the deductible and I did it twice this time -- that was one point of confusion. Still, I would tell friends to go with American Home Shield and that there is no risk.

We've only been in the house for two years and don't know what to expect. Having the warranty is very valuable. It saves me the hassle of doing the work myself. I submitted a claim with American Home Shield for my heater. I did it online and it was easy. The contractor came the next day and he was very good and efficient. It was a quick fix and the heater is now working perfectly.

Our dishwasher was leaking from the front, so I used my American Home Shield insurance to get that taken care of. I'm at work the whole day and I filed the claim online on my lunch break, which was a lot easier. The system tells me to click on the “click here”, type in what I need, the model of the dishwasher, and a time was set up. The guy who came did a really good job. There was some food stuck in the front and he wiped it and got it going. We also had a buildup in one of the pipes that went down to the drain and he took care of that, too. The dishwasher is working well now. Everything was great. AHS is really good to have because it’s convenient. I don’t have to stress, and if I don’t have it, then I got to pay big money to replace the parts or the appliance.

I have a couple of friends that have American Home Shield's warranty program and they had told me about it. The only claim we've ever had was the one with the filter on the pool. I submitted the claim over the phone and they went ahead and got back with us. The contractor came out in the beginning, looked at it and saw what they were going to need. My husband talked with the tech and he told my husband what he's going to do. It had to have a new filter and the tech also said that we're going to need a new pump soon. He said he has to replumb some of it some way too.

There was a leak in a pipe that ran between my house and the garage, which is where our washing machine is, so I submitted a claim online with AHS and the contractor came within a couple of days. He was great. He saw the problem, gave me recommendations on what I could do and left a card so I that I could call it in. He also let me know that it probably wasn't going to be covered because he knew the ins and outs of AHS. But he still submitted to see if he could. AHS then called within five hours and let me know that they weren't going to cover it. Essentially our call will ask if something that I was told when I re-up my coverage will be covered and I'm usually told that it won't be. They also wouldn't replace until a unit fails. I have a breaker panel which many people have told me will fail very soon and they won't replace it. I ended my American Home Shield because my issue couldn't be covered.

I've had American Home Shield since February when I closed on this condo. I just moved in and I've already had to call them twice. Their customer service seems to be really good. They want to take care of you and give you a good experience. When I called in for a heating issue, the representative took care of it and our interaction was very short. I was contacted within a day or two and the man sent out was very pleasant, friendly and knowledgeable. He answered all my questions and took his time to figure out what the problem was. It ended up being the thermostat not working properly and he said that the wiring wasn’t right. He had to move some wires around and he did a good job.

I submitted a claim on the phone for my dishwasher because the tray broke. Speaking with American Home Shield on the phone was a little long which was expected. They sent a guy and he was on time. He was no problem at all. The dishwasher was fixed and it has been working good since. AHS has been excellent.

I had an issue with my heating where I thought that it wasn’t receiving enough heat, that the boiler wasn’t really working. I made an online claim to AHS and it was very simple. It was very easy to use that tool and was user-friendly. My dad was home and handled everything when the contractor came. He said the guy seemed like a very nice gentleman. He checked the heating out and it turned out to be fine.

The garbage disposal had some issues when my wife was cleaning up. She tried to blend a little too much and it ended up burning out. I submitted a claim for it through American Home Shield’s online portal and it was painless. The first time I submitted it, the company it was assigned to never reached out to me. But the second time, the company reached out to me immediately. Then, it was fixed in a day. They even took the time to explain to my wife what happened and how we could fix it in the future. The few times I've had to reach out to AHS, it has been solid. It's solid for everyone to have around. I would recommend this company.

Our refrigerator wasn't cooling so I went online and submitted a claim. The repair person then came and the unit can't be fixed. AHS then told me that in 24 to 48 hours somebody would follow up but nobody did. So I called them and I was on hold for 40 minutes. Then, just as someone came into my office, they picked up. I heard it and the rep was there for three seconds and then it was too late, and they hung up. So, that was not good. Then I tried to do the online chat and it was very good. But I had to call in again because nobody followed up. I was then told that I needed to email the appliance purchasing. I did that but the email bounced back because the person I talked to gave me the wrong email address. She was very nice but it was frustrating to get the wrong email. It has been a long process and we've been without our refrigerator for over two weeks now. I finally got the right email yesterday and finally emailed them but I have not heard back.

Besides being on hold for two hours before anybody answers, American Home Shield's claims reps were pleasant. When our heat pump went out, it took the service guy two weeks to get out here and it was in the middle of 0 degrees. And it was the worst experience we've had. I was at my wit's end and nobody really seemed to care. Also, the contractor came and he seemed rude and not personable. But the repair has been fine.

Something was wrong with my air conditioner and I called American Home Shield. Their level of customer service was pretty good, but it took a long time for me to get through. I paid $100 for the service and somebody came within 24 hours. The guy that came out here was perfect because he didn’t try to beat me down or sell me anything and I couldn’t ask for anybody better. He looked at the AC unit, then he went into my garage and around the back. He told me what was wrong with my air conditioner and he took care of it. My AC is working again and everything is back to normal. American Home Shield is worth the money and I'd recommend them. They need more people to answer the phone, but other than that they were perfect. Having them is like having insurance on my car.

I spoke with an AHS representative over the phone for an appliance claim. Then, they asked me what brand my refrigerator is. They sent out a repair guy to work on it. But, this is the second time that they've sent out a guy who could not work on the brand once he got to me. So they had to send out a second guy whom they had to wait on, then they had to order the part. The repair took a lot longer because of that. AHS did the same thing when my dryer broke down. They sent out somebody who couldn't work on GE appliances, yet they asked me what brand the dryer was. So, the process was annoying because of that. Still, their contractor was really good and my refrigerator has been working fine since the repair.

I saw some water leaking out by my front door. I figured out that it was probably coming from the water spigot that comes from the outside of the house. When I first submitted the claim to American Home Shield, I got an email the next day that Brother Plumbing was going to show up. It was on a Thursday and the contractor didn’t show up to my house until Tuesday. And when he did, he pretty much just looked in and said that he wasn't going to do it. His exact words were “I’m too old to be digging through a concrete.” That ended up not having to be done but he didn’t take the time to inspect it further. He said that he was going to contact AHS and let them know that he wasn't doing the job and AHS would send somebody else. So on Friday, I called the guy because I haven’t heard anything. I had his cell number because he called me when he was going to come in the house.

With AHS, you can never just talk to a person. You talk to the machine. You tell them what's going on and they send somebody out. I was hesitant to call them because one of my previous experiences was so bad. But I had to get the upstairs bathtub, my kitchen sink, and the plumbing in my powder room downstairs fixed so I called them and they sent somebody out. They were courteous, did the job, and took the money out of my account. They were also courteous and professional. I had another tech come out for my thermostat. They were courteous and professional, too. But I had to wait over the weekend because I called them on a Friday and they came right out, but they didn’t have the thermostat. It's working better now. I would tell others that American Home Shield seems to be okay but they should not pay the money to their agents that come out because that was where my bad experience was.

The handle on my built-in microwave broke. I called them and the representative I spoke with was very nice. They sent out one gentleman, who was very respectful, and he ordered the microwave for me and they assigned another company to come and install it. They were here for 45 minutes, and the microwave works great. Other than that, I have had American Home Shield too for my refrigerator, my air conditioner and my furnace, and I have not had any problems with any of the companies they have sent out. If someone would ask about American Home Shield, I would tell they should get them.

We’ve had American Home Shield since 1997 and it has been great to have. I generally submit claims to American Home Shield over the phone and for my recent appliance claim, I requested a particular company because I like their work. We bought a new refrigerator from Home Depot in December 2016 and we had to get it repaired in August 2017. The freezer part has not worked twice and the food defrosted. Recently, I had my birthday and the cake melted all over. It was terrible. The technician had to order a part and he’s going to come back out.

I've been using the services of American Home Shield since some time last year and I had a couple of plumbing issues in the most recent claim I made with them. One issue was that my toilet kept running but the problem was with something other than the piece in the back. The other issue was that my bathtub was stopped up and would not drain. Submitting a claim for these issues was easy and the plumbing has been working well since the repairs were done.

I’m a realtor and my company deals with American Home Shield, so I have signed up with them on my home and my condo. But, I probably won’t renew with them. You have to pay $75 every time for a service call and they’re also starting to exclude too much stuff now that they didn’t exclude 10 years ago. Home Check, which I had before, was better, but they got too pricey. But then, American Home Shield went from $50 to $75 per service call and they would make you pay for the actual policy for the year. With Home Check, they had no service fee and you would pay one flat fee a year.

Our water heater wasn't working. I went online and submitted the issue to American Home Shield and they fetched it out for the right location. I paid everything online. The plumber called me and the technician that came out was very nice and professional. He told me about the problem and pointed it out. He ordered the parts and got the parts the next morning. A couple of days later when the contractor was able to get me rescheduled, they were able to come out, and the water heater has been fine since. My overall experience with AHS has been great and I recommend to everyone to get them.

The was plumbing was backed up and when I submitted a claim online with American Home Shield, their process was pretty straightforward. The contractor called me first then they sent me an email and set up an appointment. After, they got there as it was scheduled and they did a good job. Everything is fine now.

My garage door was not functioning so I submitted a claim with AHS by phone. I called during the week and the next day, the contractor was calling me to make an appointment. It was fair enough and fast. The interactions with the contractor were very professional and he explained everything. Everything is doing fine now since the repair. Having a home warranty is very important especially when the husband is not very handy in doing things at home. I will surely recommend AHS to others.