American Home Shield Reviews

I had a claim with American Home Shield for my refrigerator. I filed it online then they called me on the same day, which was good. Everything also went well with the contractor except for getting the part. The company that they got it from was back stocked, so it took a while for that part to come in. But my refrigerator is all fixed now and works 100 percent. I liked the quick service and I usually recommend American Home Shield to my friends that have been buying houses.

I submitted a claim online for my microwave and it was pretty effortless. I wasn't at home when the repair was done but my wife was there and she said she was very pleased with the work that was done and that the guy was in and out quickly.

We had some clogging in the shower and water was backing up because of the hard water in Bend, Oregon. I called American Home Shield and submitted the claim on the recording. We had submitted a claim online, but we ran into some problems and it wouldn’t take the claim properly. The plumbing folks that AHS sent out were excellent. We also had someone out to repair the dishwasher and those folks did a great job as well. But I’m not as impressed with these folks who were trying to do the dishwasher. The people that did the scheduling were more disorganized and the latest was they had been asked to check the dishwasher and they just ordered the parts. So it depends on who you get assigned to in order to have any type of work done.

Although we had been able to use the oven, the self-cleaning feature would not work and it was an involved process because it took a long time to diagnose the problem but the contractor stuck with it and figured it out. The contractor that American Home Shield sent was called Atom and they came on time, did what they were supposed to do and followed up. They did a great job and we’re very satisfied with AHS.

American Home Shield's service was good. They sent somebody out for a garbage disposal issue and it was fixed really fast. I just didn’t know there was a reset button on the bottom, so the service guy was in and out in two minutes. My wife also said that he was nice.

We have two of our homes covered by American Home Shield and we’ve been happy at both places. Recently we had an issue with the toilet. Everybody was wonderful. They kept in touch and let me know who was the person who will be contacting me. The contractor came and reseated the toilet. He did a good job. It was very fast and efficient. The toilet is now working beautifully. I would always recommend AHS.

We had a great experience on our most recent claim with American Home Shield, as always. We had a furnace issue and I called on a Sunday, just expecting to make an appointment during the weekend. A young man called me an hour later and said he was in Aurora and that he can be here in an hour. So he came out. I told him what the problem was and then he changed one fan. It seemed to take care of it for a few days and then the noise came back. He came right back out as soon as I called them. One of his associates did and then changed the motor. It has been fine since. The furnace seems to be running better and it doesn’t make the noises that it was making.

I called American Home Shield for my washing machine, which they eventually replaced. The contractor who came was good. He came about a few days to check and he told me about the replacement unit that they had for me. But I didn’t want that and they didn’t have the one I wanted. So I went to the store and got one. I then sent my receipt in for them to reimburse me. But American Home Shield doesn’t pay for the whole thing; they only pay a certain amount. And then another thing, they’re going up next year. And we started going up. The process took about a couple of weeks until I had my new replacement washer and everything’s been fine.

There was a leak in my washing machine and I went online to submit a claim. Three people came, where the first two people worked with the same problem. But the last person who came worked fast and did a good job. He was nice and solved the problem which was all that I needed. I'm happy for what he did.

Submitting a claim with American Home Shield is straightforward and easy to do. You can do it over the internet, but if you want to wait for someone to answer the phone, you might fall asleep. I’ve been with AHS for a long time and I’ve never had a problem, until these last two claims which have been terrible. When I had no water in the bathroom, the plumber they sent out didn’t feel that the washer and his time were as important to his customer as his schedule was to others. And then the recent one had to do with the washing machine. I talked to AHS about it and they were in the process of either finding parts or making a decision as to whether they want to fix it or replace it. Unfortunately, the information that they gave me was not very satisfying because I had been without a washing machine for a week. My washing machine needed attention big time.

I was having an issue with my garage door. I submitted a claim with American Home Shield over the phone for this issue and I did not have to wait too long to speak with somebody. The technician that came out was very professional and he fixed the door the first time, and now it opens. My experience with American Home Shield was very good. I like them and I would recommend them.

I got the keys to my house that we had just bought, and we couldn't get in the house. It was a deadbolt. It was super easy to submit the claim online to American Home Shield. I called them to have the door rekeyed and the locksmith came out right away. He was professional and quick, and he rekeyed all my doors, so I could use my key. The new locks work. I would recommend American Home Shield.

I called American Home Shield for my plumbing claim. The contractor gave me an appointment for the week. It almost took one week because that was a holiday time probably or three to four days. It did because I could not use my kitchen sink. But when he came, he was on time, was very helpful, and he fixed it. He did a wonderful job. Whenever AHS said they're going to come, they came and they did a good job.

My refrigerator was out so I had a claim submitted with American Home Shield. Everything was smooth on the claim center and then the contractor came in and did the repair. They were very good and my refrigerator was not making noise anymore over the weekend. I had it disconnected and then connected it back. And now, it's working. I'm gonna check it out one of these days and see if everything is normal. If not, I will call American Home Shield. I've told my family that they're better than everybody. We'll never know when something's gonna go wrong so it's good to have people who can help us out to take care of the problem.

A toilet in one of the bathrooms leaked and I called American Home Shield to file a claim for it. They got somebody out here in a timely manner and their contractors called as soon as I turned in to them. LD Smith called to set up the time and they were very prompt. The company took care of our problem and to our satisfaction. I couldn't ask for anything better.

Our dishwasher broke and I submitted the claim online to AHS. Their website was very user-friendly and good. The technician took less than a week to come and when he came, I had a very good interaction with him. He was very thorough and knew what he was doing. There was some part of the thing underneath that he had to fix. He got the part in and it was another week before he came back to fix the dishwasher. There wasn't any more leak since then. Having a warranty is very valuable because instead of having to spend hundreds of dollars on a new machine or even getting someone out there, it's a flat rate. And everything seems to be included as long as it's something that we didn't cause.

I filed a claim with American Home Shield last night for my heater that was not working in my HVAC unit. It was just making a bunch of noise like something was torn apart or rattled. It was still heating but the blower wasn't blowing the heat throughout the house. The contractor that they sent was pleasant and he did what he had to do. Anytime I needed to call him and check on the fan, he would pick up the phone and he didn't dodge my calls. He was helpful when he was here. He did a temporary fix where he had to put a fan, which is working now and he is supposed to come back and finish installing the new fan which was ordered. I just spoke with him yesterday and he said it will be here Tuesday or Wednesday.

My experience with American Home Shield was good although it takes a long time to contact them when we submit a claim. Our interactions with the contractors that came by were great and the performance of the unit has been okay since the repair.

I called American Home Shield when I had problems with my furnace. Originally, I was shuffled to the automatic claim and when the call was ended, I realized that I had ordered the wrong service so I had to call back. I had to cancel the first order that I ordered in and reschedule because it was scheduled with an electrician and we had to reorder it with a heat and air guy. It was difficult getting a hold of a rep and I was told it was a busy time so they suggested using the automated system but I waited for a representative. It was probably a 10-minute wait.

I bought a house that's 30-something years old, and I've been here since July. I noticed a water stain on the ceiling of the garage where the bathtub was, so I called American Home Shield to have someone come and check it out. Their response has been good as far as when I book and they respond quickly. The people that they have sent out have been good people that have been nice to work with. The technician wanted to come back and reevaluate in two months after I've used the tub a whole lot because it's a tub I rarely use. The situation now is it didn’t seem to be wet. We didn't want to rip out the whole garage ceiling until we were sure it was an ongoing problem. It's still hanging in the balance.

There was a problem with our kitchen sink and disposal. I went online, scheduled a repair, and American Home Shield called me right back and scheduled a guy to come out. Everything works after the repair. I've been with American Home Shield for years and I had no problems with them. American Home Shield is good and it's worth it. There are monthly payments but it’s just kind of an insurance. If something goes out and they can’t fix it, they replace it.

I’ve only used American Home Shield once, but my experience was very good, smooth and easy. And I appreciate that. My shower was not draining and the water was standing in it. I submitted my claim by phone. The young man came and fixed it. He also fixed another thing for me and it’s working fine. My shower drains now. He was very good and I was impressed with him. I’d sure like him to come back if I have anything like that again. I highly recommend American Home Shield.

The ice maker in my refrigerator didn't work. I called American Home Shield and the contractor that came out after three days was professional, quick and prompt. He ordered some parts and set me a price and said how it was coming along. He was great. He noticed that the gasket was worn too, so he replaced those and fixed the ice maker. Since the repair, the ice maker has been excellent. I've always had good things with American Home Shield. Everything seems well, and I'm satisfied with them.

I recently filed a claim to American Home Shield for my air condition. The contractor they sent out was good. He was very friendly, confident and he fixed the air condition. I've been very pleased with AHS.

I’ve been having problems for a long time. And last year when I was out of town, I called American Home Shield and we never got through to them. It was a horrible experience. And I ended up having to call my own vendor and they wouldn’t reimburse me so I was really mad. The next time something happens, I’ll definitely call American Home Shield so If I have to have something replaced, I’m getting what I pay for this insurance.

Every time I called American Home Shield has gotten right to the problem. They made arrangements to send somebody out. And despite living outside the metropolitan area I get taken care of timely. Recently I had a claim for my ice maker on my refrigerator. I did it over the phone and it was very pleasant. They sent the same company that I bought the refrigerator from. They’ve been very polite and on time and that’s the main thing. The ice maker has already been repaired but something else was wrong. So they came back and replaced it. And it worked fine since. I recommend American Home Shield.

We had a switch and an outlet in one room that just stopped working. I couldn't figure out the breaker and the GFIs were flipped. Since I couldn't figure it out, I opened a ticket using American Home Shield's online tool, which was convenient. I'm used to submitting as I went through that just from buying the new house. It works well, has a good response time and doesn't ask me for too much information. It also gives me the information of the vendor that's going to be used.

I filed a claim with American Home Shield due to a potential leak in the pool. I did it online and it was easy. AHS was quick with their response time, too. I filled out a form and, either later that day or early the next morning, I got a call from the vendor about setting up an appointment. The contractor also texted me their arrival time, and I could click on a button and see them en route. They came and took a look, and then gave me a summary. And I had a non-covered item. They went by what the warranty covers, which I understand. And then I was given some routes I could take if I chose to bear the expense.

I’m on my third year with American Home Shield and they've been very good. I submit my claims with them on the internet and navigating their website has been real easy. On my most recent claim, I thought the issue was the hot water tank but it turned out to be the shower head. So, it cost me $100 to find out I needed a $16 shower head. Then, when I submitted a claim for a hot water tank, they told me to call them and submit another claim because the issue was actually for a faucet. The reps I talked to have been real good and very nice to speak with. The contractor I had was also great.

We had a refrigerator that needed to be replaced. My wife submitted the claim with American Home Shield and we were satisfied with the outcome. It took us a little while to get the right refrigerator, but after we finally got that straightened out, everything was okay. They were able to get the refrigerator into the house without hitting walls and then they removed the old one.

I filed a claim online with American Home Shield for my air condition system and it seemed like I'm getting a runaround. The contractor told me that the system was leaking but they wouldn't fix it. When they came out, they just wanted me to keep paying for the Freon instead of fixing the problem. They have been out three times for the same problem, but it was never resolved.

Heating was not coming on and the house was unpleasant. It was cold. I called American Home Shield to file a claim. Then, they sent me a note that said that they received my request and told me which vendor they were going to assign. They then said that I was going to hear from the vendor within a day or two to schedule the exact time. The vendor gave me about a four-hour window. Then we met at the house and we went up in the attic. I showed him the heaters and the thermostat and it turned out to be a minor issue. The technician determined that the thermostat was loose, so it was not contacting. He tightened the thermostat to ensure that it was contacting and it fixed the problem. It started working right away and the house was comfortable within a few hours. The only issue was that it took them about two days to come and it would have been nice to get out a little quicker, but it was not that bad. Overall, it was a good service.

We bought our house a few months ago and the realtor bought a one-year AHS warranty for us. We didn't read the actual policy at the time but we were told that it covers everything. However, the first thing we called them out for was for our well which wasn't working right. We found out that they don't cover anything in it so we had to pay for all of that out of pocket. We also didn't know about the service fee until that time. Then, I called for the hot tub and still none of that was covered. So there was a bit of misrepresentation on the realtor's part. We should have read what the policy covers and what it doesn't.

American Home Shield has been with me since January 3rd. But three months ago, my problem started. I made a claim to American Home Shield to replace our pool motor. The contractor came and told me they couldn’t replace until the motor was completely no good. The guys sent by AHS was wrong then I contacted AHS and they sent out a different company. The contractor replaced it even though it died in the end term. I’ve had great interaction with the second company and everything was fine. It was the first time I filed a claim but the second time with the same problem. American Home Shield is a great company and I’ve referred it to many people.

American Home Shield is very responsive and the website is easy to use. I had put another service request in yesterday, and I wish we could get the plumbing problem fixed. We fixed it about 4 times but it keeps coming back. This time, I got some stoppage in my drain lines and it’s causing some problems to the drain in my shower. The Central Valley Plumbing have great guys and we've gone through on our first name basis. We’re all frustrated that of all the things we’ve done doesn’t seem to alleviate the problem. I have some plumbing experience myself yet I don’t understand what’s going on.

My most recent claim with AHS was for an electrical issue. I submitted it over the phone and the process was very easy. My interaction with the rep was very good and the technician who came out to fix it was very professional and on time. I would tell my friends to go ahead and get American Home Shield.

When I had an electrical problem, I made a claim over the phone to American Home Shield. The contractor came and he introduced himself and the company he was with. He repaired the electrical problem, was very professional, and did an excellent job. American Home Shield is a good warranty company to be with and I always tell that to my friends because I've always got good service out of them every time I call.

I've had a slab leak but I didn't bother calling AHS to let them know about it since four months ago, in December, I had a claim they denied to cover because it was a slab leak. But I'm fine. When submitting a claim, I do it over the phone and there's no problem in there.

I had a problem with my furnace in early February and I put an order in. It was cold weather and I fooled with the unit. I kept shutting the power off and back on. It finally came back on, and I canceled the service call to American Home Shield. Then a couple of weeks later, I had the same problem, and I couldn’t get it to work. When I contacted the contractor on a Monday, they weren't going to be able to get to my house until Thursday. I complained about that, and they said they would put the service call on hold and I could call the warranty company and see if they can assign it to somebody else. I did that but AHS could not assign it to somebody else. I assumed the contractors then would be out there on Thursday, but they had the call on hold and they couldn’t come out. Somehow, two charges for $75 got posted to my credit card account and I had a tough time getting the credit on that, but eventually, AHS credited me back.

The two repairmen American Home Shield sent were old school. They’re older guys and they know what to do. They know how to be courteous or they’re gonna let you know they’re on their way. This was the best I’ve ever had in all the times that I’ve been using American Home Shield. Sometimes a contractor would call and say he’s gonna be here in such and such a time but then he doesn’t get here until a little while later. But these guys were on point with everything. I was pleased because they were here in the time frame that they gave me, which helped me ‘cause I needed to go out.

My refrigerator wouldn’t stay closed. I submitted a claim online with AHS and it took only a couple of days for them to send someone out. The contractor who came out was very good, to the point, and quick. After the repair, the refrigerator has been perfect. I would recommend American Home Shield.

I was recommended to AHS by another friend and I've had the warranty for a year now. My most recent claim was for my air-conditioner as it wasn’t heating. The contractors AHS sent came out and they did a wonderful job. I liked the personality of the guys. They put me in a really good situation because I hadn’t had any heat for quite some time.

Recently I did not have heat because the heat pump motor quit. I submitted my claim to American Home Shield online. Their website was pretty simple and seamless. Within 24 hours I had a contractor call me. The contractor was a young man and he was extremely good at what he does. Other guys would troubleshoot and try to figure it out, but he just walked in and knew what to do. I explained to him the problem and he fixed it in a day. The performance of the heater was good since the repair. I would refer AHS to my friends.

My water heater wasn’t heating correctly, so I went online and submitted a service request to American Home Shield. In that instance, I got a call back from the service provider within a day and a half. Then they came out and serviced it within an hour and went about their way. The contractors were great. The repaired item has been as expected. It’s delivering hot water as it should. For a while, I couldn’t take more than a five-minute shower, which was not fun and it was very fast. Now, everything is back to normal.

My washing machine quit spinning so I called American Home Shield. It was very easy, and the contractor came out in a very timely fashion, diagnosed the problem with relative ease, came back in a few days and fixed it. Everything was perfect. He was very professional and very helpful. He even cleaned up behind my washing machine which he didn’t have to do. It was a wonderful experience, and I have no complaints. American Home Shield is prompt, courteous and very efficient.

My dishwasher was not working in the middle of the cycle. The process was good when I filed a claim for it online with American Home Shield. The tech fixed it but after a week, it stopped working again so I called the contractor and they're coming today to fix it again. So far, my interaction with the contractor was all good and everything has been good with them. I’ll recommend American Home Shield.

We have a pressure release valve in the basement and every time we flush the toilet or run the water, it makes a horrible sound. I just filed the claim with American Home Shield hours ago and did it online. It was pretty easy navigating through the website although the problem I'm having is that the phone number on our contract is incorrect and I don’t see any way of getting anyone changing that phone number. When the contractors arrive, they’ve been very good, and the last time we had was excellent. He walked me through what was happening and told me how he was going to handle it. Having the warranty on our property has been very good so far and we've had it since we've had the house here, and it's been very valuable. It saves us money and we have someone that we can contract right away and not have to fish around for merchants to fix that problem. We just contact American Home Shield directly and they will have someone who can do that.

We called American Home Shield and they responded immediately. And for the first time the contractor came out, it was for the icemaker. It worked for a little while and then it clipped. So we called them back and again, they responded immediately and came right out. Since the second time, the icemaker has been working good. Everything went very well and I can’t complain about the service at all.

I had a leak from the tub under the house. The first plumber AHS sent out said it was not leaking. I went back down the next day and there was a huge puddle. I phoned AHS this time on this claim because I wanted to make sure they didn’t assign the same plumber. I was really unhappy with him so I paid another co-pay to have a different plumber come out. The other plumber found it. It was not exactly what I thought it was. It was the plumbing to the basement but it was something about the overflow. He had to go get parts but he got it fixed in one visit. There is no problem right now.

We were very pleased with American Home Shield. We discovered that the oven wasn't working and we thought, hopefully, it would be a simple repair. But they didn't have the part so we had to get a new oven. They determined that we needed a new one but it took them forever to get the person to come out and deliver it. We went for a month without an oven and nobody likes that. We also had to call them two or three times because we felt like we had been forgotten. Then we got put on hold for hours, but I didn't say anything because I was glad that we finally got a nice new oven in there. We had a garage door problem, too, and that was taken care of very quickly. They fixed it on the first trip but there was a 2 to 3 inch close at the bottom, so the one of the techs came back and adjusted it, which he was happy to do. All in all, AHS is a reputable company and we appreciate their service.

Our garbage disposal in our condo stopped working after my son and his friends were there. They thought it had a restart button but they couldn’t find it. We purchased the condo not even a year ago and the previous owner got AHS for us as part of the deal agreement. I said we might as well see how American Home Shield works. So, I put down a claim to AHS because water was backing up and we needed to get it fixed.

I had a good experience with American Home Shield. The customer service is good and the service guy they sent out was prompt. Recently, I submitted a claim for my garage door. We got stuck in there and couldn't get out. Submitting a claim was clear and easy. I did it online since the less talk, the better. I was able to get on my cell phone and do it. And I just followed the steps and answered the questions. Moreover, the guy who came repaired it the same day so I'm pleased with my service. In fact, I have already called AHS twice since then. While not everybody has been a happy customer, I would tell others to try American Home Shield for themselves.

American Home Shield is an absolutely horrible company and I would never recommend them. They wouldn’t pay for things they said they were going to pay for and they're just a scam. Every time I call them, I'd get put on hold for an hour. Then, when I had a claim for my GE appliance and it had to be replaced, they only gave me half the amount of money that it was worth. They also said that said they couldn't get the parts to fix it but the parts came to my house. Because I got such bad service, I wanted to find out how much I could get back on my contract and cancel it. Somebody was supposed to call me a month ago about that but nobody bothered to. They have given me the runaround and now I’ve lost a whole month.

American Home Shield has always followed through with what they said they were going to do. They have been absolutely phenomenal. When my stove went out, I filed the claim to American Home Shield over the phone and the reps were great. The technicians who came out were good. They looked at the stove and determined that it needed to be fixed. AHS said they needed more information which I gave them. And then, they sent me an email telling me the stoves I could pick from and the one that they recommend. I took the one they recommended, which they then ordered and installed.

I phoned American Home Shield for a service check-up for my furnace because I have been told there was something wrong with it. And the whole claiming process was very easy. The claims reps were excellent and the contractor did a great job as well. Since the repair my furnace works very well. I had a very pleasant experience with American Home Shield and I couldn’t have asked for more.

About three weeks ago we called American Home Shield to service our AC. The air was blowing hot. The tech came out and serviced it but the air is blowing hot still. All of a sudden the air condition went from about 180 to 400 a month. So I thought there's something wrong with the AC. And the guy said there was but he was very nice. I hope they fix what they originally were supposed to fix without charging me again. I will find that out when I call.

Submitting a claim to American Home Shield was a little difficult because I didn't know what to select but when I called, I was easily coached through it. The phone reps were great. The contractor came on time and was also great. He was working on it and he knew I had to get to work so I just let him go on our back door. Then he fixed it. Our heating air unit had been flowing all the time before but it has been perfect ever since. American Home Shield is definitely worth it, especially in the first year, because you never know what's going to go wrong.

I submitted a claim to American Home Shield by phone for my GE washer. The interaction with the rep was very good and within 24 hours, a technician was sent out. He was professional. He looked at my washer and said it probably needed to be repaired or replaced. When my new washer was delivered, the second contractor removed the old washer and connected and put in the new washer. It was done in a hurry, but everything has been okay. We have used the washer twice already and it's doing fine. American Home Shield's service was good.

We’ve had a policy with American Home Shield for about 10 years and this is the second home we’ve had and used them. They provide the value I'm expecting and I find their pricing reasonable, considering what they cover. It's a good insurance policy and they are reliable to deal with. We've needed somebody come in nine times and they have been very good. The last contractor I had, Lam-Air, was a local company. I noticed the electricity consumption jumped and there was a problem with the heat pump. I went online to submit a claim and the process has been good. They repaired the heat pump the same day and they had to come out one more time just to check on some things. I found their people very personable, very knowledgeable, very willing to share ideas on other things I could do to reduce my energy consumption. The heat pump has been working fine and I highly recommend them.

I filed a claim to American Home Shield for my refrigerator that wasn’t cooling, and I had a good experience with the technician who came. He diagnosed the problem, explained what he needed to do, and repaired. The refrigerator has been working fine since the repair.

I submitted a claim to American Home Shield for the oven and everything was good. The contractors showed what they were doing, explained it and our interaction was very good. I’m very satisfied.

I called AHS for our hot water heater that wasn't heating. The contractor they sent was prompt, quick, quiet, did what he needed to do, which was to replace a heating unit in it, and left. I was very happy. I would recommend AHS.

My refrigerator broke so I called American Home Shield on the phone. The company is excellent but the wait is unbelievable. Sometimes I am on hold for an hour. My phones would lose their battery power because I'm on hold for so long and that's frustrating. But once you get someone, they answer your questions and are very helpful. It was wonderful once I got connected and a contractor got to my place in five hours. He was excellent and he answered my question. He came in with the equipment and a computer. He diagnosed what was wrong and he needed a new compressor. He then went to his computer and attempted to locate a compressor. It was a Whirlpool refrigerator but it was old. It took him less than five minutes to get an answer that that part had gone out of circulation two years ago so he was unable to repair my refrigerator.

A few years ago I made a claim for our HVAC system. They came and changed the inside portion of the unit. With time I had to call them again for the same issue and they responded to me saying they do not insure botched jobs, I explained to them that it was done by someone they sent to which they responded saying they were not responsible because they had no record of the job and that on top of that the company that did the job no longer existed. They didn't help me and I had to absorb all the costs for all the damages and work that was not done or done incorrectly.

I have AHS on 2 properties. Both properties have had plumbing issues. The plumbers they scheduled are both low rating companies. First one came for a leaking shower, told my tenant that the shower is leaking behind the marble panel through the floor and causing the water leak in the room below. They told her we needed a whole new shower enclosure. ($2800 dollars, not covered by the warranty.)

I have been a customer of AHS for the past several years. In 2017 I had two service calls for my property in Tenn: In both instances I found the repair people unsatisfactory. In one case the AC repairmen fixed my AC and as he was leaving he told me that the unit still had minor leaks. When I called AHS and told them to send someone out to fix the issues they advised I had a guarantee for (90 days), and if it broke down they would fix it for free. The problem is that it's a vacation home and I knew I wouldn't be there for the next 90 days. Tough Luck! Recently I attempted to call AHS to speak to someone on the Corp Exec Staff. The phone number is 901-537-8000. When I pushed O for the operator I was told none was available. My Phone is **. I am very disappointed with AHS. When you call it's the luck of the draw! There doesn't seem that anyone is accountable for service.

My garage door wasn’t working properly and it kept opening, so I had to get it fixed. I called American Home Shield and spoke to a representative. I gave them my credit card information and it was seamless. A couple of days later, somebody came out to fix the garage door. The contractor took a look at the garage door opener, he called other people and then he asked me to open and close it. He explained to me what was going on and he fixed it within a half hour. Everything was good.

I'm very happy with American Home Shield. My washer got stuck and wouldn’t turn on so I called American Home Shield and they sent me a tech right away the next week. The tech was from Russia and he was awesome. He told me that he needed to order a part and that the part was going to be here on Saturday. Everything was on time. He scheduled his visit from 8 to 12 and he showed up at 8:30. He did everything professionally, got it done, tested it and went away. Everything is perfect since the repair. The only thing I'm not happy with is the monthly payment. It's ridiculous. I don’t mind the deductible when something is broken in my house, but $47 is a lot of money.

I submitted a claim with American Home Shield on the phone and they went through what was covered and what was not. When I looked it up on my agreement, it said faucets and stuff but it wasn’t clear to me that something would not be covered. I had no water pressure in one sink and the contractor said it was the way that it was set up and there’s an aerator in it which I had no clue. He didn’t recommend a different aerator and said that it’s the way it’s going to be, but it’s never been that way before.

We didn’t have power on a few outlets on one side of the house. It was in my room so I had to run extension cords from another room to my room. I submitted the claim online to AHS and it was easier than doing it over the phone. The guy AHS sent came, analyzed everything and he found the problem quickly. This contractor knew what they’re doing. I had a different company before and they were terrible. AHS has been good and I recommend it.

My dryer went out and submitting a claim online to American Home Shield was easy. The contractor who came out fixed it. He was very nice. He told me what he could and what he couldn't fix. He also showed me the coil that burned out. In addition, he gave a recommendation and told me that I needed to get the dryer vent clean. I needed to get a new hose too, which wasn't covered.

Our garbage disposal started leaking and so I submitted a claim with American Home Shield over the phone. Their automated system claim process worked good and it was prompt. There was a young man that came out and he was quick, efficient and polite as could be. He left the work very clean and had a garbage disposal in his truck. He looked and checked the problem and changed it out. He was gone in just a few minutes and did an excellent job. The new garbage disposal is working now. It has been good with AHS so far. We've also had two calls on the furnace and the second time they came out for it, they got it fixed.

We had an AC problem and I filed a claim with American Home Shield. The coils froze when we had a cold snap. The defrost cycle couldn't keep up with the extreme cold because it was like in the 20s. It was ridiculously cold and I was too surprised that that was the case as we haven't had any issues with the heating or cooling. Our neighbor heard some noise and knew that the fan blade of the outside unit was hitting the ice from where the coils had iced over. It was still temperate in the house so I just turned off the unit.

My kitchen sink was leaking up underneath so the contractor that was sent out by AHS tightened up the faucet underneath and solved that problem. However, the actual faucet lever was a one-handle so it was hard to turn off and get it to stop leaking. It had to be pushed down and turned kind of funky. The contractor tried to tighten that. However, he said that American Home Shield would not replace it because I could get it to turned off, and I was like “Okay, but I have to do 20 different steps to get it to turn off." That was not very pleasing to me because I didn't think it was going to stop working.

The dryer was going off and the turner wasn’t turning. My girlfriend submitted a claim with American Home Shield and the contractor who came was pretty good. Everything is working fine now. I had another experience with the person who came out to fix my sump pump because it had failed. He was saying, due to the debris that made it fail, he wouldn’t be able to do any further repairs for me. He also said I would have to have some pipes put in and the pipe I had wasn’t up in building code standard. But the issue was that the sump pump was broken while the line wasn’t. So that contractor was horrible and was just trying to make extra money. I was out of $75 and I had to get the sump pump fixed myself. I would tell a friend that American Home Shield is good but I don’t want to use that contractor ever again. He was saying that I was out of $75 because I filed a claim.

I like having a warranty on my property because I'm a girl, I live alone, and I don't know how to fix anything. I called American Home Shield to file a claim for my heater. And their reps were very professional and courteous, and I had a good interaction with them. It took four days for the contractor to be sent. He came in and fixed the issue, and he told me what he did after he did it. The heater has been fine but two teams had to come in for the repair. First was on the 4th of February. And then, when it got cold, I put the heater on and I had the same problems so I had to call in. I had to pay the co-pay again and they fixed it. The first group really tried. They thought they had fixed the heater but they didn't spend enough time testing it. They put a new compressor in but they didn't fix the panel. The second group was very good and they fixed the panel on the compressor, which was the problem.

The air conditioner didn’t turn on about a month ago. Submitting the claim was straightforward. I called AHS up and I said I got a problem. I don’t like submitting my claims online because it's too complicated for me. I’d rather talk to somebody, but unfortunately, they don’t let you talk to anybody anyway. You gotta punch 1 for this and 2 for that and 3 for something else so it’s difficult. It’s still easier to pick up the phone and call them. The contractors AHS sent came out, took a look at the air conditioner, and fixed it up. They were good and I liked what they did. They were also very nice. They called and they were very solicitous. So far, AHS has been good and they have treated me right. I’ve had a good experience with them.

When the light underneath the microwave was out, my wife submitted the claim to American Home Shield and she called whoever they recommended. She set up the time for the tech to come out and at that time, we had an issue with our dishwasher also so it worked out really good. The tech looked at both our microwave and our dishwasher. The microwave had a motherboard issue and the tech recommended that the unit be replaced.

I had a plumbing back up and submitted a claim online with American Home Shield. The reps have always been very professional every time I spoke to them and the plumbers were great. They were willing to get to my house quickly and they worked as quickly as they could to resolve the issue.

I’ve used American Home Shield three times, and they’ve been good. One of the service guys who came out was a little hard to understand at times due to a language barrier, but he was fantastic. He called and kept me updated, and while he had to order a part, he did amazing. And then, there were two guys who came for the bathroom plumbing issues and they were good as well. They were able to take care of the issue at once and they didn't have to order any part. I’d highly recommend American Home Shield.

I've had to file two claims with American Home Shield as we were having problems with our water heater. I've submitted both claims online and the experience was great. When I try to call them, however, it's horrible. I was on hold for an hour and a half or more. We've had some issues with the first claim so my husband tried to call a couple of times as well and he was on hold for over an hour. Then on the last claim, we were told that the water heater needed to be cleaned. So, we've had it cleaned. But we're still having a little bit of problem with it.

American Home Shield's service has been good. It's not hard to file a claim but they like me to go online. I don't do online but if I don't go online, sometimes the wait is long. And trying to get through their customer service has been a little hectic. They need to have another call center with some more people. But other than that, I did a claim once online and it was okay. All the contractors we've had have been excellent. And the time it takes to have a contractor at home varies. Everything seemed to happen towards the weekend, like on a Friday, and it was not bad. Except if it happened on a Thursday, we won’t get anyone until Tuesday. We filed a claim for the washing machine. And I had to call AHS two weeks after because it was still doing some of the same things. I also had a garbage disposal problem. They'd been able to fix the issues that I've had.

My townhome was built in ’94 and I’ve done a lot of repairs and replacements of the major systems, the roof, the air conditioning, and the heating. I was expressing a concern about my appliances that are now 12 years old and my friend highly recommended American Home Shield. So I checked them out and picked up a policy. Recently, my gas stove and oven stopped working. When I turned the temperature on, nothing happened. I called American Home Shield and waited for about 15 minutes to get a hold of someone. I went through a lot of loops before I got to talk to somebody and I didn’t like their whole process of filing the claim. It was a little challenging to do it online and even more challenging on the phone.

My stove made a loud noise, popped and tripped the breaker. It was put back on but only the stove top worked, the oven part didn’t. I called in the claim to AHS which was fine but I had to go online because I had to change credit cards out. The contractor was there in the timeframe that he said he was going to be there. He was cordial, got the job done and my stove has been up. Everything’s still working.

In August, I had Sears here to replace the drum of my washing machine because the drum was broken. Since Sears replaced it in August, I’ve had issues all the time. It’s squeaking, it’s shaking, it’s molding and it’s catching all of my laundries in between the drum and the seal. AHS sent a new company out. The tech told me he thought it was the shocks and the rubber band that goes around the drum. He told me that he would order parts and get back to me. He was very nice, but this was a month ago so I don’t know what happened. I called AHS back this week and the woman said she called them and left a message. Then I still heard nothing. I called back today and the woman said that they didn’t order parts.

I had two separate plumbing claims about four weeks apart due to some leaks with a pipe. These were small leaks, but one caused some damage underneath since it had been going on for a long time. The contractor that American Home Shield sent out was good. It was a company called Durango and they came two different times and fixed it both times. We were really pleased and we would use them again.

The garbage disposal was broken and it had to be replaced. Also, the faucets were all leaking at the base and had to be fixed. AHS handled the claims very nicely. The plumber was great and he did an amazing job. I always tell my family and friends to get AHS.

Our refrigerator shorted out so I called American Home Shield to put in a claim. The guy who came to check it out was really good. It took him a few days, however. He tried to order the wiring harness for that refrigerator but it was holding up. He couldn’t get it. So he came back and tried to hardwire it. That didn’t work either and he was afraid it would be a fire hazard. So he put in a request for a new one. AHS wanted a second opinion so we went another week waiting for a second opinion. But since we live in the middle of nowhere, they could not get anybody to come out for a second opinion. They finally decided to give us a new one. We were without almost a month but the new unit we got is working great.

I was looking at a couple of home warranty companies before and I was referred to American Home Shield by one of my customers. I’ve been very pleased with AHS. Recently, our icemaker wasn’t working so we had it serviced. I submitted my claim online. The rep was great and the contractor who was sent here was very professional and timely. The icemaker has been performing great since the repair. I’ve been recommending AHS to everybody I know.

AHS is very valuable to me. When I have a claim, I just call them and they send somebody out. If there’s a problem, they resend the person out until it’s fixed. It’s sweatless. Right now, I have a pending claim with them for a plumbing issue. The dishwasher does not go completely out and there is a horrible smell. Their man has to come back out and look at it again.

The ice maker in my freezer wasn’t working and the freezer wasn’t cold enough to keep food frozen. My dryer wasn’t working as well. I went online to American Home Shield's website to submit a ticket for those things and then they sent me an email. The claims process was fine but I had an issue with my washer and dryer. And I have a combo unit so if one thing is wrong, something else goes wrong with it, and there was no way the website could display an issue with a combo unit. So, there was no way for me to do a narrative to explain the situation and I had to wait until the AHS rep calls to ask the other issue on there. I put a ticket back in August and the company they sent came out September. The contractor was able to fix the freezer issue after coming out three times with ordering parts, ordering the wrong parts, and sending out somebody else.

My dryer wouldn’t start back in December. American Home Shield took two weeks to send somebody out. They fixed it but it broke again this week. When I called American Home Shield, they said the 30-day warranty for that was gone so I had to pay another $75 to have a new service ticket. I wasn’t happy about that. I had to use the dryer next door at my parents’ house. But the length of the time it took them to fix it was 30 minutes and they put a new belt on it. I thought it was good as new. Then, it broke again Tuesday night and I called American Home Shield. They gave me a different company this time and they'll get out here about Monday.

Our most recent claim was about the problems with my air conditioner. We went online to submit it and American Home Shield’s website was good. It was for a replacement of the fan and an odor that we smelled. I made the claim for the fan at 2AM and the contractor showed up at 10AM. The contractor was knowledgeable and he made sure he was taking care of everything and he did well. He showed me what the problem was, why, and then he went ahead and fixed it. He also walked me through what he did, and he made me feel comfortable, too. When the contractor first came out, he completed it. The second guy who came out went ahead and replaced our temperature gauge, changing it from the regular mercury filled to a digital, and the air conditioner has been working great since then.

Our most recent claim with American Home Shield was for the washing machine and the thermostat for the air conditioning. I submitted my claim online. The contractors who were sent out were professional and they fixed the issues without a problem. Everything has been good since the repair.

When we had a leaky pipe issue and an issue with our sump pump, I went to the American Home Shield website and registered. They picked up my claim and showed me our warranty then I made my claims right through it. I got an email that night saying that someone will contact me within 24 hours. I got a call from the plumber the next morning and he was very nice and professional. He did the work right away and took care of the problem within 45 minutes. Everything is working well and I haven’t had any issue since. Having AHS is nice as a fail-safe because even if our house is newer and was supposed to be a little bit constructionally sound, I still have some issues. I'd tell a friend of mine that AHS is definitely worth it and it is a peace of mind to have. It has kept some of the cost down for replacing things that went wrong within the first year.

With American Home Shield it appears that everything is a matter of policy and following procedures regardless of the customer’s needs. We had to secure power to our hot water heater and drain the water out of it and then we turned in a service call with AHS. When I had not heard from anyone I called the contract company only to find out they were located two counties and two hours away. I was told by the contractor it would be two days before anyone could get to us. When I called AHS back and explained the situation to them and asked why they couldn't get a contractor in my area they were not concerned.

Had American Home Shield for a few months, It’s a scheme to make money off of homeowners that are trying to save their hard earned money. Please do not waste your time or money as I have. I waited 45 minutes each time I call them to follow up my request! I’ve had the worst experience. On three different occasions the company double charged me before repairs are complete and marks them as complete. Meaning I have to pay both fees (with what has been false promise of reimbursement) to get them to come out and do the work. "They don't cover anything", they don't working honesty! I am sorry I ever signed up with that company and I would never refer them to anyone. American Home Shield is the worst company I have ever dealt with.

I contacted AHS regarding being charged $125 for a service tech from Service Mechanical to come back to my home because they failed to pull a permit with the City of Newport News and arrange an inspection of the install of the new Gas Pack and the hot water heater. I felt that I should not have to pay for a $125 service call fee for something their technician failed to do! Now they are trying to say I owe $250! I have not used their service and do not wish to do business with them anymore. There is no place in their (AHS) website that allows a customer to cancel a contract or dispute anything. When you call to speak to customer service agent I am on hold for over 20 minutes before I can speak to someone! I want the money returned to my account and my account closed!

I placed a service call because my microwave stopped working completely. In addition the door handle was breaking and there is a huge crack in the door which could be dangerous. "When a part of a microwave oven is cracked or damaged, radiation can potentially leak out." “Microwave radiation can leak through the door and be harmful to your health." These quotes I have taken from several websites. I have attached photos of the crack in the door. By not replacing the microwave, American Home Shield is putting my family and I at risk of microwave radiation which is harmful to one’s health. This is completely unacceptable and shows their lack care of their customers.

American Home Shield changed up their policies a little bit differently and they're better than they used to be. The communication part has improved and when I recently called them about our heater, their reps seemed like they were more intact. Before, there was lack of communication and they would transfer me from one person to another. They would verbally give me the phone number of the vendor that was going to come out and I had to call that vendor if they didn't call me. Now, immediately, I got a text message from the actual vendor. They let me know when their tech was going to be here and his name. I'm hoping that it's the same type of service we'd get if we need to use them again.

I had claims with American Home Shield for our stove top, our oven and we had a heater problem too. I submitted the claims online and the website was fine. The technician called the next day or two and was out there a couple of days later. My stove works fine but I'm still waiting for an oven door. They decided that they would potentially rebuild the hinges. However, it's been about five weeks now and there was no contact. And, we've been out of heat for about a week and a half now.

Recently, my dishwasher had to be fixed and I filed a claim with American Home Shield by phone. Every time I've ever called that company for anything, the reps were always polite and they were thorough and very professional. They asked about the appliance and if there were any other needs that day besides that one issue, then they took care of the issue from there. From what I've been told by the person who lives in the house, they were very flexible with calling ahead of time and scheduling. Also, my interactions with the technicians have been very good. Sometimes, they needed to call me as the homeowner to let me know something and they've always been very courteous and easy to understand when they were describing parts. Everything was done and taken care of in the repair of my dishwasher and it's fixed now. American Home Shield is a very good company and I've recommended them several times.

American Home Shield's reps have always been great when I submit my claims with them on the phone. Recently, I filed a claim for my refrigerator and washer. The contractor who came out to fix the washer seemed really nice and it has been working great since the repair. American Home Shield had to send somebody else to work on my refrigerator and I'm still waiting for them to come back out and put the parts on it. So far, I only had one trouble with one contractor and I told AHS that I didn’t want to deal with that company. So now I’m not having problems anymore, especially in getting stuff done.

Our heat pump was not working efficiently so we called American Home Shield to check our outside unit. I filed the claim over the phone and it was very easy. It took less than five minutes. I told the rep the problem then she gave me the company’s info and their telephone number. She also gave me my claim number. Within 72 hours, the contractor came out and fixed the problem in less than 15 minutes. He was professional. It was nice since he even called me on the phone and told me to set my thermostat to emergency heating until he could get out and fix it because it was cold. The heat pump has been perfectly fine since the repair. I’m super pleased with my experience with American Home Shield. I’m considering on renewing our warranty with them for next year. With how easy everything was, I’d definitely say something to a friend or family member about AHS.

I got AHS for a little over a year. My furnace went out and they had someone come out and fix it. Submitting the claim was easy and it’s great. I usually submit it online and it was simple. My experience with the contractor was great. The contractor called me at 9 o’clock the next morning and the guy was only there for 20 minutes. He pulled the part out that was broken and replaced it. It wasn’t a bit of inconvenience for me. Since the repair, the furnace has been running better than ever. Overall, I received great service and I recommend AHS to everybody. They are definitely the best and cheapest way to go for home repairs.

American Home Shield has been very helpful. Every time I call, they've had somebody come on out and do a good job. The latest claim I filed was for my heater that had a shortage. I left a voicemail and then they gave me a call back over the weekend and got the plumber out immediately. The contractor was friendly and let me know if everything was going to be okay. I felt like if there had been a problem about anything, they would have communicated with me. The way they conducted everything else went well. And now, the heater is working beautifully. The contractor left me a card, which made me feel good. And I was holding on to their card just in case anything goes wrong, so I can give them a direct call. I also had my dishwasher and dryer fixed. I called American Home Shield and they had somebody come out and provide a good service. I would definitely give them a good referral.

We recently had two claims with American Home Shield. We had a water heater that was giving us trouble and I filed a claim on the phone. It was late in the evening and we enjoyed the conversation with the rep. We encountered a very pleasant young lady, and the process went very smoothly. The technicians that came out were awesome. They were knowledgeable about the product, very courteous, and professional. They were very careful with and respectful of our furniture and carpeting and everything in the house. They were also clean and they left the house in the order that they found it. I was very impressed, and I would use them again in a heartbeat.

It was very easy submitting my claim with American Home Shield for my refrigerator. I just went online for it and got a call next day from the company. The other day the contractor came here and fixed it. He was a nice guy. He came here at the time they set and then it just took about 20 minutes and he got it fixed. I’d definitely offer for friends to get American Home Shield.

Our AC stopped working. It was the transformer and I had to get my thermostat replaced. I then called AHS to submit a claim and it was very easy. Total Air got in touch with me and sent a guy out the next day. They sent people twice and both times the contractors have been very friendly. They were here for an hour each time and they cleaned up after themselves. They did their job. It was a good experience. I was surprised at how easy the experience with them went. AHS is worth the monthly payment because who knows how much that would have cost us if we called somebody out there. Then, if anything else goes wrong then they can call y'all for that, too. It's definitely a good value for what you get.

When my refrigerator icemaker wasn’t working, I submitted a claim to AHS. It was a good experience and I did it by phone because when I do stuff online, I always push the wrong button and I follow a trail that I can’t get out of. The AHS representatives are friendly and efficient. And I’ve been lucky with all the contractors that AHS sent. They are professional and courteous. But AHS has been slow to respond when my air conditioner went out in the middle of the summer. I had eight house guests at that time and there was no air so it was inconvenient. It took me three weeks to get it repaired. Since the repair, the performance of the air con has been pretty good. AHS saved me because I moved into a house that has four air conditioners and within a year all four of them went out.

I am a new consumer of American Home Shield and I got a contract for each of my two homes. When I called to sign on, I got the information and the warranty started in November. I had 30 days to wait until I could call and I didn't need anything within those 30 days anyhow so that didn't bother me. But I was charged for the month of November even though I didn't have any claims and I could not have put in a claim with them. I don't think it was fair enough to pay for a contract if you're not allowed to get service on it.

I had a bathtub leak. I noticed it on the downstairs ceiling, which had a stain. I called AHS and their reps were very helpful and answered my questions. They sent someone out who knew his business. He checked out all the fixtures and he discovered the overflow drain was loose. He then tightened that up and he tested the tub to see if it leaked, and it didn't. Problem solved. I highly recommend AHS.

When I purchased my home, it came with American Home Shield warranty. What people didn't tell me was that the warranty was not paid until closing calls take effect, which means, now I have to wait for some lawyer to send them the money. So, prior to AHS receiving their money, if I have any issues, they only honor one of those issues and I happened to have that situation occur. Day one, I moved into the house and something went wrong, so we called American Home Shield and they came out and fixed it. The technicians were also professional.

In the middle of a really bad below-freezing cold snap, I had my heat go out. I called American Home Shield and I had to wait on hold for ages. It was a terrible experience. The rep set me up with someone so I thought they would be coming out like they had put the 24-hour rush on it. This was probably 9 PM on a Thursday night. Then by 11 on Friday, I hadn’t heard from them, so I called them and they let me know that they saw contractors in my area but they didn’t see people in condo buildings. I had a long discussion that I was in a shared building and the unit was on the roof, but the rep didn’t believe me. So, they set me up with somebody else and I got the information on another contractor. The person didn’t call me, so I called them. They said they didn’t see people in my area either. This was Friday afternoon and we were about to hit the weekend.

I've been using American Home Shield since I bought my first house back in late '99. The realtor bought a policy with them as a housewarming gift. I enjoyed and liked the service. I've had it for almost 20 years now and I have a couple of different policies with them. I recently submitted a claim for one of my rental houses and another one for my residence. Both of them have been closed. At the residence, a piece of plumbing in my basement started leaking on the floor. I submitted an online claim and monitored them on my phone.

Last week, my heater went out and I called AHS. I'm 75 years old and it surprised that they would not supply me any plumbers that were available 24/7. That’s an important thing for long-term emergencies and people that can’t wait that long. I paid my $100 deductible with my Visa card and then they sent a plumber. He came here at the time he said he was going to come and he was good. He replaced the part in the heater and I encouraged him to come back in the spring to do a cleaning for me. But then I didn't have heat starting Friday until Tuesday, which was a really long time. It was nightmarish.

My warranty was running out, so I needed to have American Home Shield double check my refrigerator, washer and dryer. The claim was for electrical. I called and my interaction with the rep was fine. She took the report, wrote it up, then gave me a number when she finished up. The contractor did a great job. The washer was making all noise and they also had to adjust the handle of the refrigerator. American Home Shield is a good place and a good company. Everything worked out fine and I would recommend them.

The garbage disposal went on the fritz and there was a plumbing issue. I submitted a claim online and the contractor American Home Shield sent out was outstanding, very professional, and courteous. He diagnosed the problem quickly and made sure he replaced my unit with a like quality unit which I was very happy with. He had it on his truck, so there was no wait time.

I needed to get a replacement faucet and a garbage disposal, and they were both listed on the same ticket from American Home Shield. The tech came out and replaced the garbage disposal, but he did not replace the sink faucet and he said that he would take care of it later. I called the vendor back a couple of times and they kept saying that they were going to reschedule and he was going to come back out and do that. Finally, they cancelled the order. I went to American Home Shield and reopened the order and talked to the vendor again. They cancelled it again saying that American Home Shield had not approved it. I called American Home Shield again and got it reopened.

Last month, I filed a claim with AHS for my freezer and the first place that they assigned it to would not return any calls. I couldn’t even leave a message so, I contacted AHS and they immediately assigned it to another vendor who contacted me instantly. When they came out, their service was phenomenal and the freezer has been working perfectly since the repair. I filed another claim today for my washer that was broken and I assume they would be a follow up with me next week to confirm the appointment. I also hope they get the vendor to reach out to me by then. I submitted both of my claims online which was super easy to do and so far, I’ve been very pleased with AHS' service.

I went to the computer to submit a claim for my electric heater pump to American Home Shield and the online submission process was nice. The contractors who were sent out were real nice, especially David. However, I would like to get something to see what they have done since they told me one thing, but I don’t see a thing.

I love American Home Shield. It’s sometimes hard to get to them over the phone, but it’s okay. Also, we moved to the country and there weren't a lot of contractors that service this area. I submitted an appliance claim and it took them off a long time, and even though I told them what part was broken on it, they still came out here to look at it and then they ordered the part which wasn’t the part that was actually broken and they had to reorder. But, it’s fixed now and it's working fine.

I called American Home Shield and told them that the air conditioner stopped working. They sent a technician and that was when it was found out that some part of the motor and cables were burned up. That was what he had to order because they didn't have any in stock and he told me that he would call me which he did. And he came back out and completed the job and I haven't had any problem since. Everything was perfect. I was with American Home Shield for a long time now and I'm pleased with the service each time I called them. They took care of me. They have a really good service. And I like their response time the most. They are really quick.

I had two problems with our toilet. One was the stoppage, and that was resolved. The other problem is a high-pitched squeal that occurs when the toilet is flushed, and that issue remains. I requested a return, and the plumber came back out and he told me that because the toilet isn’t technically broken and it operates fine, American Home Shield will not pay for any coverage for whatever it needed to resolve that problem. I’ve spoken with American Home Shield reps, and they’re a very difficult company to work with. They have preferred technicians that they like to assign because there’s a relationship in ownership between them and this other service company. But this other service company cancels calls and does not show up. It’s a constant battle almost every time to get somebody who would get out and do the job the first time.

Our experience with American Home Shield last time was good, except for having to pay for the code changes. We had to have the water heater replaced and my husband submitted the claim over the phone. The contractor sent out was great and we love him. We have had a lot of trouble with our pipes in the past under the house and he took care of all those and didn't charge us extra. The first people that came out thought they were going to have to move the wall but he was able to get it in without doing that. It was a very good experience and he came out a couple of weeks later to check and make sure everything was okay. Our heater has been good since the repair and we've been very happy.

Our electrical box had been tripped but it didn't show a trip. American Home Shield sent out a tech a couple of days after we submitted the claim, which was fine. We didn't use it a lot and we just needed to get it checked if it flashed fire. The technician found the issue and it was a tripped breaker. We went out there and it showed. I was like, "Are you serious?" He flipped it, left it there for a minute and put it back. It was the same thing we had done but it worked when he did it. He was super nice too. He asked if there was anything that I needed worked on while he was here. So far, my experience with AHS has been good.

I’ve had claims with AHS regarding a faucet, refrigerator and a stove vent. I submitted them on the web and overall, the experience has been okay. But the faucet has been a problem with the vendor, the repair shop that was sent out. They’ve been very non-responsive. I'm still waiting for a part and for them to finish that, and that started in September. The technician was out within about two or three days. They were polite. They just didn’t do their job.

I had an underground leak, and there was water around the tub area. It happened on New Year’s and I didn’t have water for 10 days. I submitted the claim online and I went through the menu which was kind of a pain in the butt. And once it went through, it took about two days for somebody to come here. The company that was sent out was really good to work with, but there was nothing they could do about it. The leak wasn't covered by American Home Shield, and they told me how much it was going to be. I had to do a cash out which was way more than what they would have covered. There was no way that $1,000 was enough to pay for that.

I submitted a claim for the lint grill on my dryer. I bought the replacement online but since the machine was older I needed to replace the full kit, not just one portion of it because it didn’t fit in flush. I was able to replace that and that was fine. Then I had them service my washer and the drum which was eventually replaced. However, there was a back and forth that happened, where the technician said that it was going to be replaced but AHS was like, "No, we’re not going to replace it. The technician didn’t give a more descriptive reasoning.”

I've submitted many claims to American Home Shield. One was for my dishwasher. Then there was an issue with the AC and the plumbing. When I called Home Shield, I had someone come out. The AC guy told me that it was a plumbing issue and then the plumbing guy said it had to do with the AC. Meanwhile, it caused a leak in my home and I had to hire an independent person to figure it out. I have submitted claims both online and via phone. But the reason we tried to do it online was that it has been almost impossible by phone because they have been really busy. Their contractors, in general, were not as knowledgeable as I would like them to be. Maybe in their mind, they fixed the problem but they didn't.

I had a blockage in the drain in my bathroom sink so I submitted a claim with American Home Shield. I did it online and navigating their website was very easy. The contractor came after a day. He was very talkative and a tremendous person. It was a very good experience. However, he was not able to repair it. There was a further blockage and I’m still waiting to get that repaired. I’m dissatisfied. I’m not at all happy with the service as of now.

We were going to get some vegetables out and they were soft. That was when I called American Home Shield. Everything went well when submitting the claim, as far as I’m concerned, and it was a couple of days before we called the tech. The guy that was here and fixed the refrigerator told me to put a thermometer in the freezer and make sure it was between 0 and 10. And I had an old thermometer here out on the porch so I put it in there. It has been reading between 20 and 26, but I don’t know if it’s because it's old. The tech was supposed to come back in five days or a week and check to see if the Freon is still leaking. But everything that he’s done and American Home Shield has done, has been fine.

I've been trying to get the icemaker in my fridge fixed since October. AHS then sent out another company for a second opinion and the young guy who came out was really friendly. There was no animosity. Then, all of a sudden, I called in and the original company indicated that that company won't be able to do the job because they had a bad attitude. I thought, “What?” I thought I’d file a complaint with AHS verbally about that. It was ridiculous. For two months I haven't called back. I wanted to wait to see if my icemaker was working but it was still not. Only a little bit of ice comes in. I'm like, “Do I want to wait 30 minutes or 40 minutes to get through?” I'm retired, but it’s a waste of my time. So, I’m thinking about looking for another company.

I had a heater technician come out and take a look at some issues I was having. I submitted a claim to American Home Shield online. It was was very simple and I was contacted within a few minutes of submitting it on the actual company. They were out the same day so it was a very speedy response time. The contractor arrived when he was supposed to, communication was good, he let me know exactly what was going on, what he was doing and it was just an overall good experience. Since the repair, my heater has improved.

My AC unit was working for cooling but not for heating. Then I went online to submit the claim to American Home Shield. They have a very user-friendly website. AHS sent great contractors. They were very knowledgeable and very helpful. They explained what was wrong and what they were trying to do. They were very communicative and kept me posted. They called me to say that they didn’t have the part yet. But I waited two weeks before they were able to come back to get a part where normally if I were to pay for it, they would just go pick up the part. I understand it’s a warranty but it’s just not very timely.

I had a couple of issues that led me to file a claim to American Home Shield. The chain was broken so my plumbing wasn’t flushing right. Also, hair was clogged in the shower. I submitted the claim online then the AHS rep called and set up the appointment. My experience was fine. The tech already told my husband what to do if hair gets clogged in from the girl’s shower. I've had AHS for years and it’s good when I have to use it. But the prices keep going up and there are other companies that are comparable to it. I have used AHS maybe once or twice a year and it's a lot of money just to be paying for that amount, so I'm considering another company whose service fee to come out and yearly plan are not as high.

I had one of those refrigerators that dispense water and ice and it was leaking from the front and it was not making any ice. We made a call to American Home Shield and the repairman they sent did something that only worked only for a couple of days so we had to call again. I’ve paid $75 before and I had to pay $75 again. But this time it's been working properly. The guy was able to solve the problem. AHS couldn't have sent anybody better than that gentleman. He was fast, knowledgeable, efficient and very friendly. He did an excellent job and we're very happy. And I am very satisfied with how AHS worked with us on this issue.

My water faucets in all my bathrooms were leaking. There were about three of them and the valves were going bad. The company that did the repair called me within 24 hours and their tech took care of all of the faucets. He was very knowledgeable, friendly and was on point. He came in when he said he was going to be here. It took him one time to fix it. He did it right so that was great. The faucets are working perfectly since the repair. We can use restrooms now. We were down to just using the master bathroom because they were leaking so much that I had to turn the water off in the sinks so taking care of this has made a big difference.

I submitted a claim over the phone for my ceiling fan with American Home Shield and things went well. The contractors who came out were really nice and professional. However, one of the lights is still flickering in the ceiling fan. It comes on and off when it wants to.

My microwave oven’s door handle got trimmed off and we had an American Home Shield contractor come out to look at it. I told them that when you pull the handle, the whole handle was coming out. There was a crack in the door. But they said it was just the trims and it was only cosmetics. Within a month, we found out that the trim was actually the structure that was holding the handle on. We had to call again and I explained the problem with AHS. They said that they can send the same technician back out. But I don’t want the same guy and would have liked to have a different contractor to come out and look at it and do the evaluation.

I’m pretty good with AHS and I have recommended them to other people. I make my claims to AHS online because I have to wait for hours to get somebody on the phone. The online process is pretty easy. I have the app and I just request service and it goes through right away. But when I had a claim for my furnace where the inverter went out, I had some issues with the furnace guys. A guy broke the piece as he was putting it in and they had to reorder it and it was another week before I got it. But then something else was wrong after they finally put it in so it was two weeks before it was finally done. But despite the issues, they were very nice.

My experience with American Home Shield has never been good with anything they have ever done for me. For six years, I've been dealing with them for the air conditioning unit that was installed when the house was new in 2004. The average life of an AC is five to seven years. When I bought the house in 2007, I knew that I was halfway through the life of the AC unit. I bought the American Home Shield warranty. And for the past five years, AHS has been patching a 14-year old system. The system has obviously reached the end of its life. But they just want to fix and try to repair it. Every start of summer, the AC doesn't work. And every time it leaks, a company shows up, patches it, then charges me $1,500 for Freon. It's been five years in a row. I keep telling AHS that with the amount of money spent on repair techs who had to keep coming here plus the Freon, I could have paid for a new system.

I've filed several claims with American Home Shield. I usually do this online and it’s very simple. You go on their website and choose what your issue is. I have talked with their reps over the phone too and my interactions with them have been good. Also, the contractors that have come out and done some work for me have done a great job. When my water heater was leaking, I called American Home Shield to file a claim for it and have it replaced. It was sitting next to the boiler, so at that point I realized that my boiler was also leaking and I recently filed a claim for that too. I would recommend American Home Shield. Our house is already 20 years old and with a house that age, it's really valuable to have that warranty.

I had a plumbing claim to AHS and my wife said the process of submitting it was very simple. After it was submitted, someone from American Home Shield called me. We paid $75 but it didn’t cover the issue or whatever they wanted to do. Now, I was told I’d get a call back to tell me that AHS will cover the claim which was under the plan and then the rest of the work will come out of my pocket. The guy who called me was super nice and he was the one who explained what will be covered. He explained everything terrifically.

My dishwasher had an error code. I called American Home Shield and the rep was professional. She got the right person to come and look at the dishwasher. She met my needs. The contractor contacted within three days but the problem was, I was out of town. I don’t think it’s fair to punish them. It was about two weeks when they got there, but that was my fault, not theirs. When the contractor came, he told me what he was going to do. He went through the error code, which is a Bosch dishwasher. I looked at the air code and it was a drain leak. He told me that he was going to order the parts and it’s got to be pulled out and turned upside down.

American Home Shield has great benefits and I've had them for about four years now. I called in a claim recently when my toilet continued to run and the claims rep I talked to was professional. It took a day for a technician to come out, and he was very professional and very knowledgeable. And the toilet has been good since the repair.

I went to American Home Shield's website to submit a claim and it was user-friendly. The contractor who came was great, very friendly, and efficient. Moreover, he addressed my needs. He let me know what was happening. The toilet did not refill and I told him that I thought it had something to do with the sink because when I ran the sink the water wouldn’t fill so, I didn’t know if there was a connection between the two. But it turned out something inside the toilet that needed to be fixed. He fixed it and since the repair, it has been good.

I had a claim for the exhaust hood of my stove and I made my first call to AHS on November 20th. The issue kept me from being able to use my stove very much because I got to have an exhaust hood to get some of that stuff out. It was a major inconvenience. Also, every time I call AHS, I'm looking at 50 minutes to be on hold. I had to put in three different claims but once they finally sent me somebody, it went pretty smooth. It took three months and it just got fixed a couple of weeks ago. But since it was fixed, the exhaust hood has been performing great.

We have a high-efficiency furnace and it had a really strong gas odor outside. I like to talk to people so I filed a claim to American Home Shield by phone. My interaction with the rep was very good. And I’ve had good luck with most of the contractors except for the one whom we had come out for a hot water tank leak. He said it wasn’t leaking so he couldn’t do anything, but I still fill a cup up about once a week. This time, for the furnace, somebody came and he took the igniter out, cleaned it, put it back in and took care of the problem. He showed me how to do it, and it was easy. Now the furnace works like before it was fixed. It just had a bad odor outside because it wasn’t burning all the fuel up. American Home Shield's service is too expensive but it’s a lot cheaper to pay $75 than several $100 or a $1000. I recommended them to a friend and they got it. American Home Shield takes good care of you and everything’s covered. All you have to do is call.

I had an issue with my heating unit and I submitted a claim online to American Home Shield. The contractor got back to me on Monday as he had to order the part. Then he repaired the unit. AHS is good and I'm satisfied with the work they performed. They stick to their word and whatever they say they're going to do, they will do it.