American Home Shield Reviews

When I was using my heater I heard a noise and it went like, "Boom!" Everything went well when I made a claim to American Home Shield. They asked me what was wrong and what I needed service on. I told them about it and they sent somebody out. The technician said the blower fan had loosened up. He tightened it up and fixed it. Then I also had him do a tune-up but I had to pay him myself for that. The heater seems to be working well now. Before I was afraid to turn the heater on because I didn’t know what was going on after I heard that noise a couple of times. I decided to just turn it off so for about a week, I was without heat. It was a little cold at night but it was okay during the day.

I just switched over to American Home Shield in January and when I made a claim on the phone for a motor that had failed, it was very easy. They reported anything and got everything scheduled. The contractor was outstanding too. They were very friendly and knowledgeable. They kept us in the loop on what was going on and when they were going to arrive. They ran into some issues but they fixed them very promptly. All around, it was a good deal. They were probably one of the best contractors I’ve ever had. It was an excellent experience and I’m pretty happy with American Home Shield, as well as the contractors.

I've had a happy service with American Home Shield. When I had a problem with my washing machine, a pleasant and very friendly contractor was sent out. Everything was fine and it was quick. AHS replaced the washing machine which was great.

I had a dryer that wasn’t working at all, and I had it repaired. Submitting the claim to American Home Shield was fine. It was everything else that was problematic. I submitted the claim on November 27th, and someone came out to my house for service on December 7th. The contracting company who came out said that they had to order certain parts for the dryer to be operable again, and they submitted that paperwork to American Home Shield, who then called me on the 14th offering me a reimbursement if I chose to purchase my own dryer, which the reimbursement was the cost of the repair. I chose to let American Home Shield repair the dryer, and I told them I wanted to order the parts, but they were on back order. The parts were supposed to come in on January 5th, but American Home Shield couldn’t get to the contracting company until January 12th. I could deal with that as it was my option.

My most recent claim was for the pool pump. When it comes on, it comes on for four hours a day and the pump was barely rippling the water. I called American Home Shield and the customer service rep that I spoke with was very professional and nice. I asked them not to send Aqua Bright because I have had some dubious service from them in the past where they would not give me a receipt, did never turned in my check that I had to have that I had to hassle with American Home Shield. But this time, American Home Shield set in a place where I can go ahead and just pay them and you have to pay the service technician who comes out.

I called American Home Shield to file my claims and I didn’t wait very long on the phone. I’ve had to do that in a couple of occasions with a different company for different things, but with American Home Shield, if I waited at all it was only a couple of minutes. In the claim I submitted with American Home Shield for my air conditioner, the technician came out and he was good, kind, and very courteous, and I liked him. He didn’t mind dealing with an old man asking questions. He told me about the machine, the best thing that he could do with it, and the part that had to be ordered because they didn’t have it in stock. He did what he had to do and he fixed my air conditioner.

When we bought our house a little over a year ago, our realtor suggested American Home Shield. When we had a light that didn't work, I put in a claim and submitting it online was fairly easy. The only time I didn't like using their online service was when I have a particular company that I'd like to answer the service call and it was invisible to me who American Home Shield is going to assign. Like for our pool, we found a particular company who worked well and we wanted them to make sure that they repeat. I called AHS before, but the wait times were bad, although it was understandable. Other than that, AHS sent out an electrician and he took less than an hour to fix the light. He did a good job. I'd recommend AHS to a friend who will ask me about them.

The only time I've needed to call American Home Shield was because of plumbing issues. The reps were always very polite and personable when I call. The very first one that I spoke to that lived in Georgia was very familiar with the area that I live in because she used to come visit here when she was a kid. It started with my toilet in the main bathroom. The guts inside the toilet have been changed a couple of time and came down to a sediment problem in the pipes. There was also a leak that sprung inside the wall and they acted at the call very quickly. A person came out the next day and changed the pipe. American Home Shield has always been great about their service.

My shower was dripping so I called AHS and submitted a claim. It was very easy. The contractor they sent was very nice, personable and professional. I had to have a part fixed and he took care of my problem. He did have to come out and re-set something once, but he came right back out and took care of it. The whole thing went really smoothly so I was glad. The shower's fixed and it works much better. AHS did a good job helping me out and I'm really glad they're there. I highly recommend them.

My wife said American Home Shield lets you sleep at night. It lets her sleep at night but not me. We've had American Home Shield for a while and for the first 10 years, every year they went up on the premiums, every year they went up on the house call, and every year they went down on what they covered. Every year they found loopholes not to cover something even though it said that it was covered. They told us that if our refrigerator’s gone, they'll give us something equal to it. That was a lie because we had a stainless-steel refrigerator and a stainless steel washer, but they gave us white.

My water heater went out and I had a leak. I called American Home Shield and the contractor came and said that we needed a new water heater. Then AHS sent another contractor. They were two guys and they came with a water heater but I had to pay for that. They just needed the connection and that was it. I'm paying AHS $60 something a month and I was thinking about canceling that because I can get anybody to hook up a water heater. The time I had trouble with my microwave, I had to pay $200. I could almost go buy another microwave for that. The contractors sent by AHS were nice, but the company is not them. Submitting a claim to American Home Shield wasn't good because I had to pay for the water heater. I will tell my friends what I experienced.

The rep was very professional and helpful when I called and submitted a claim for draining and mechanical issues with my washer. The contractors came within a couple of days and my tenants told me that they were very professional. They were able to fix the issue and now the washer's working great. AHS is reliable and a better warranty company as compared to others. I am very comfortable with having their warranty and the amount of dollars I pay them in a month pays for itself in the long run when something goes wrong.

I've been with American Home Shield for a long time except when I rented for a year. But when I bought my house again, I also bought the policy. I filed a claim with American Home Shield about a dishwasher repair and it was open for about six months. The subcontractor that they assigned to do the repair job was not very good. Still, I would recommend American Home Shield. Their warranty is a good product and their technicians have usually been really good.

My fridge quit and the ice maker wasn't working. I could also tell that the oven wasn't working because it wasn't baking like it should and the burners on the top take about 15 minutes to boil water. I called AHS and they called the repair guy, who then came right away and did the work. We just bought this house and there weren't any manuals or anything so we didn't really know where to start when the stove and the refrigerator didn't work. He walked us through it and it was fine. He then said the oven was off but I don't think he did anything about the burners. We just moved here and we don't know anybody and AHS found us the repairman so it was good. I would definitely tell people to go with them.

My furnace wouldn’t light anymore. I put in a claim over the phone with AHS and when the contractor came, he introduced himself and I showed him the problem. He looked at it and explained to me what he felt was wrong with it. Then he went back out to his truck, got some of the parts, and fixed it. But then, he realized that something else was wrong so he went back out to his truck, got another part, and fixed it completely. Before the repair, I was freezing in here because I had no heat and it was one of those cold days. So far, I’ve had numerous things done through AHS so I’ve met different people doing different jobs, and the people that they sent out were very professional.

When I submitted the claim online because I had no heat, American Home Shield took care of it right away on the same day. It was wonderful. We have been using their service for just a few months and every time I’ve had to call, American Home Shield has done right there the same-day service. I didn't expect to use it as often but I am glad I had it. They have fixed every one of my claims and their service is excellent. The contractor for the heat was very knowledgeable and polite. I was surprised that he was so young but he was very well-mannered. He knew what he was doing but he wasn’t one of those know-it-all kids that I usually run into. He did a wonderful job and I was impressed.

My dryer, which I bought in ’88, needed a new blower motor. I tried calling AHS, but I couldn't get through so I went ahead and filed the claim online. They were able to get a contractor out the next day and she was great. We talked some while she was working and she knew what she was doing. She had to order a blower motor and then she got the dryer working. Also, the plumber who they always sent for my heating and air was fantastic. The workers that AHS has sent out are great and I have recommended AHS.

Everything for the claim with American Home Shield for my dishwasher that quit working was done through email. I asked them to send out a tech to try and fix it. But there were too many problems with it so they decided to put a new one. I went on my email and had a link to have the new dishwasher. They scheduled somebody to deliver and install it and I had a new dishwasher in about two weeks later. The contractor was on time, got the dishwasher installed and did a good job. The whole process was simple and American Home Shield is definitely worth having.

I've had warranty plan with American Home Shield 4 years now, just went to renew and now they are charging me more than double for this next year! They say it's because I used my plan in the past. Only had a couple of claims, not even expensive ones. And a couple of them failed after the 30 day period and I had to get repairs on my own dollar. Even one claim they replaced a $25 part in AC but I paid $125, but realized that is the deal to have service. They always can't even find reputable companies to work with them because the workers say AHS doesn't pay bills and denies lots of claims after service. Just angry this company has such high ratings and they really have gotten BAD! Don't waste your money with them!

We've had multiple issues with multiple contractors that they have sent out. They're sending bottom of the barrel contractors who have multiple complaints against them and bad consumer reviews. The company they sent out for our AC repair wanted to charge us for 11 pounds of refrigerant at $75 a pound when come to find out our unit only holds a maximum of 7 pounds. They also said we had a leak in a coil, but they never actually looked to see where the leak was coming from so how do they know?

I have been a customer of American Home Shield for 2 years now. 18 months in and we had our first claim, our air conditioner was not working. We called it in, paid our deductible, and about 3 months later a service repair person contacted us to come out to the house. The visit was completed, they needed parts, they said they would contact us as soon as the parts came in. By this time it was midwinter and we were not needing our air conditioner. This is good because 4 months after that I had to call them back to see if the part was in yet!

I called AHS in December 2017 to repair my HVAC system in my home. They assigned the work to a local contractor who came out, inspected the unit and advised they do not service the type of unit in my home. AHS then assigned another contractor located in Florida, my home is located in a rural area in Louisiana. I contacted the second contractor and they advised me they do not service this area. I contacted AHS the third time and they told me to find a local contractor who can do what needs to be done; have the contractor submit an estimate for the work.

I have been a customer of AHS for the past 10 years. In 2016 I had my first service call. My condenser on my A/C unit had to be replaced. There was actually no issue with the transaction portion of the call. It was with the service. The AC repairmen stated that the new condensing unit had to be taken apart to fit through the access of the attic then put back together in the attic. The repairman started taking it apart, took it to the attic and then did not know how to put it back together!! I took over and put the unit back together myself (I have prior A/C experience).

It has been 6 weeks and numerous calls to fix my microwave. American Home Shield is now saying that the microwave has to be replaced and I don't think it will ever get replaced. I am just getting a runaround. I am looking to file a small claims case in the court. Please advise how I can take action against this company.

I have had American Home Shield for forever. I usually submit my claims with them over the phone and the most recent one I had was for a dishwasher. Submitting the claim was great and the contractor who came out knew how to do everything. He was great. The dishwasher has been doing good since he was here. So, everything in that experience went well. However, my biggest problem with American Home Shield is that they have not sent me the hard copy of my contract yet, which I've asked them five times now to mail me. I don't know my contract number and my husband has memory issues and he doesn't know to go to the computer to get the contract. And my printer is not working. They told me they were going to call me back twice to see if I received it. No phone call back either, which makes me very angry since I've been with this company for a very long time now.

I had a repair on plumbing yesterday where we had a stoppage in our kitchen sink. We are insured by American Home claim and we made the appointment to AHS online. Their website was friendly then the reps set the appointment. The contractor was on my property three days after and they had very good customer service. He explained everything he did. My plumbing has been perfect since the repair. AHS has good service always. It’s great to have a warranty on a property as it's easy and economical.

American Home Shield said that our last deal with them was beyond their home warranty, although it wasn’t. It was a plumbing issue and the ones that they sent out to me didn’t work out really well. It was a valve inside of the shower wall and they said that the application was saying it wasn’t covered under home warranty. Nevertheless, I got it straightened up and we’re going to take care of it. We’ve used American Home Shield for quite some time now and over the years, all the representatives and the service people who came out have all been really good and have done good work. Sometimes, when our call is on Friday, they can’t get to us until Monday so we expect that and it’s been good.

I called American Home Shield because my water heater was leaking and I had it replaced. The service was fine and they did a good job. The contractor company was A Water Solution and they responded in a timely manner. Scott, the gentleman who did the work, was very knowledgeable and took the time to educate me about the process. However, I'm not happy that I had to pay $300 for modifications. That's crazy because part of the insurance should include those. A water heater costs about $500 and it seems like I'm paying $300 for something that if I didn't have the insurance, I would have paid another $200. Meanwhile, I pay $50 something a month. Though I don't like the value I get for my money, I would tell a friend to consider American Home Shield.

We have had American Home Shield on one of my rental properties, and our contract with them on this house started last February 1st. It's worth it and we don't have to worry about anything. I call the people up and pay a deductible. We've submitted a claim for a dryer, a stove, and a microwave. Our experiences were all good except for the microwave. The contractors came out a second time because the door was not working. But, other than that, the contractors were pleasant, decent and friendly. A friend of mine also got AHS and he has had it for two years now.

I initially submitted the claim to American Home Shield online and then they followed up. Within days, the contractor came out. The circuit board in the furnace had burned out and the contractor had to order some parts, and so the repair took until the next week to complete. The heater has been good since the repair, and it has been warmer at home. American Home Shield was very professional all the way through.

I had different things going wrong in our home so I called AHS. However, it was such a pain to get anybody on the phone. That was my biggest complaint. It was horrible. We're moving and the other house has Nations and I prefer them over AHS because they don't have a hold time. With AHS, the standard greeting is, "We're sorry because we have an extremely high call volume" and that should not be it. Also, you're stuck because you already paid half the service. But the electrician they sent was the best electrician we've ever had come out. He came in and addressed everything super quick, and was in and out in less than an hour. We've used AHS off and on for over 20 years now and it helps you rest easy to know that you've got some protection. They also have a variable service fee. I'm really not anticipating to have any issues and I'd rather not pay them the money upfront and just pay a little bit more if something does happen.

We had a water leak in the bathroom area from the upstairs basement into the bottom stairs basement or upstairs bathroom into the downstairs bathroom. Anytime anybody got in the shower upstairs, it would leak down into our bathroom downstairs through the ceiling. The contractor that American Home Shield sent out came and looked at the problem and decided it needed some work because there was a gap in the plumbing. That part got fixed but then we had issues after that too and we couldn’t figure it out. We found out that they had to seal the o-ring and they did that.

I had a leaking toilet recently. This happened on a Thursday night and I was going out of town Monday morning. The pipes had a hairline crack in it and were below the Valvoline, so I had to turn the water off in my entire house. Filing a claim with AHS was fairly simple. Their website is good, and it’s not hard to find your information and submit a claim. I was able to do it from my mobile phone, too.

We have been American Home Shield customers for 25 years now and I've always had a good relationship with them. The only thing is I had a little difficulty with the last call. There was a misunderstanding. Recently the water crawled out from the bathroom wall. It leaked so we called them and they said that they were going to send a plumber.

The door on my furnace went out. I filed a claim over the phone with American Home Shield and it went good. The service guy who came out was also good and I haven't had a problem with the furnace since the repair. Everything is quiet and running well. Previously, when I bought the house, I also had Home Shield at that time I had an issue with an appliance. It was something that was going out but it hadn’t yet and they said they couldn’t do anything about it until it actually did.

I noticed from the basement level that it looked like there might be a leak from the floor above it where the toilet is on the main floor. So, I called AHS and I was surprised by needing to wait for five days for a contractor to come out. Other than that, my experience was great. Their reps were very accurate. Then the contractor said the they'd be here between 8:00 and 12:00, so I scurried to work and then scurried home and waited on them. They called at about 11:45 but the map that told me where they were said they were in Alexandria. I could’ve gone to work for a whole lot longer. But I know that happens and so we just needed to be patient when we’re homeowners.

I started off with American Home Shield last June and it's been terrible. I've had it with multiple houses. It's easy to get ahold of them to sign up, but unless you're going online, which is not going to suit me, it's just been a waste of time. The problem is calling up. It’s taken me up to two hours to get ahold of somebody, so it's been very frustrating and I'm pretty much fed up with them. I had submitted three claims. One was for a fridge which I started getting the repair done in December and it only got fixed completely last week. I made multiple phone calls for this and that was extremely frustrating. I also had a front doorbell repair claim. Someone came by but I've not heard from them since, and I've made up a follow up online. Then the contractors were no good too, except for one guy--he was fine. I've sat at home multiple times and it would've been worthwhile to just pay more money and get my issues taken care of. I'm done with American Home Shield.

I had no washer, my oven was not working, and my dishwasher was broken. My husband was at the hospital and everything was broken and going crazy. He is a heart patient and there were things that I needed to bring home and wash and I have to do by hand. It was tough. I'm 72 years old and I have rheumatoid arthritis in my hands, so I needed my appliances back. I called American Home Shield and the rep was very helpful. He was clear and he answered all of our questions. Then, the contractor they sent was quick, knew the appliances and was very good at fixing the units. However, he took a week and a half to get here. It took a few times until I was able to contact him because he only opens from 9:00 to 3:00. The person who answers couldn't give me the specifics on when I'll get a call. I then called AHS' office and they contacted him and then everything was resolved.

I submitted an online claim to American Home Shield for a leaking faucet. It took about a week for the contractor to come out. However, I don't think it was his fault. It was just scheduling. He looked at the faucet and said that it was an easy fix and just took care of it. Having the warranty has been very helpful. But only get American Home Shield if you have major things that are going to break. If all your major appliances are okay then it's not worth it.

My experience with American Home Shield was not very good. The claim was for my boiler water heater. I got myself into this situation because I did not quite understand what kind of heater I had and so the woman who I spoke with was annoyed that I did not know what I had. I knew it was different than the typical furnace but I could not tell her what I had.

This is the second time my AC's compressor went out. The first time, I submitted a claim to American Home Shield over the phone and they replaced it. The second time, I did it online. It wasn’t bad both times. The contractor they sent out was super-nice, generous and professional. While I don't know why the compressor went out again the company did reorder the compressor.

The electrical switch for our garbage proposal went out. The online claim process was really easy and simple. I went online and told AHS what the situation was. A few minutes after that the people from the electrician's office called me and wanted to know if they could set up an appointment at a certain time. The contractor came on time and repaired the switch in three minutes. Everybody needs to have a contract with American Home Shield. I would definitely recommend them.

I tried to file a claim online but I had a few things plumbing-wise that had to be corrected and it didn't allow me to specify and explain what they were. So I called and American Home Shield was quick to respond to fix what I needed fixed. The techs were professional and they seemed very knowledgeable in what they were talking about. One of the pipes that they were working on broke though and some water went down on my neighbor. But they were really quick to rectify the situation and fix that pipe. But other than that, they did their work and were quick. They weren't here as long as I thought they might have been. So it was good.

I made the call to American Home Shield for a problem with our faucet and the service representative was very pleasant. I was very happy with everything that took place. We have one of those faucets that has an attached hose and I didn't realize that it was leaking. We thought it was leaky from all the connections, but the contractor came, pulled out the little handle, saw right away what it was and fixed it within no time. We're up and running now. I've been with American Home Shield for more than a couple of years, and I've been very happy with all the results. Every time I call, everyone comes. They address the issue, they fix it and then they're on their way.

My kitchen sink wasn't draining. I called American Home Shield to submit the claim and everything went well. The contractor called me two days after and when he came out, he was courteous. I don't wear shoes upstairs and he noticed that so he took his shoes off, too. He knew what he was doing and I let him do his thing. It was a good experience and I'm completely satisfied with American Home Shield. The warranty works that's why I continue paying them about $400 a year. I recommend people to get it. I tell them about my experience and that the policy would save them a lot of money. My property is about 12 years old, just the normal lifespan of the washer and dryer as well as their parts. This is the time for them to start breaking down. If I need another washer-dryer or oven, then I have to purchase it, but paying $75 and getting it repaired is great.

I called American Home Shield over the phone to file a claim and the rep asked me what was wrong and I told them what I saw. They sent Perry Mechanical because my air conditioner was freezing and it built ice. The first technician took three days to get to my property and when he came in, he checked the AC and did not see anything wrong. He asked me different questions, too. I live in a condo and he went up on the roof then looked at the air handler unit downstairs. He said I had enough refrigerant and it was running fine. Then he said that he’s going to do some adjustments and to leave the fan on. He also told me that if the issue happens again, I have to note if the fan is still running and blowing. The tech was excellent.

I was not happy with the lady who came every time and it was the second or third time that she came since we had the claim with American Home Shield. She came at around 10 and was here until almost 4:30, and for four hours, she was in her truck. Because of that, I was home and she had excused us for everything. She went and then she came back and said that she would be changing the wall to high-pressure or low-pressure wall. I also asked about my other complaint. I said my faucet and the shower in my bathroom were leaking. And since the last time she did it, it was still leaking and my complaint was still there.

The sprayer on my sink wasn’t working. I called American Home Shield and since it was my first time to file a claim with them, it was all new to me. But the reps I talked to were perfect. Then, the tech came out when he said he was going to come. He tried to fix the part that was on there and before he left, he showed me that the sprayer worked. But afterwards, it stopped working again. So I called back American Home Shield and they said they would contact me. Then the tech called back and said he would have to order the part. After the repair, the sprayer has been operating perfectly. I submitted a few other claims to American Home Shield and everyone who came out fixed things. I'd recommend them and I would tell others that if they can't fix things themselves, American Home Shield is the best thing to have.

I bought the house and on the day that the owner was supposed to give me the keys and the remote, he couldn't make it. He helped himself to come on in and leave all the stuff on the counter after I take his possessions. He locked the door at that when he left so I felt it would be a good idea to have the locks switched out. I then called AHS to get the locks re-keyed. They said that they had a re-key function and I got another number. I've gotten the appointment and the tech called me back. He came out and re-did the locks. While he was there, it took about 20 minutes and he was great. I showed him the doors and he popped them all off. He went out to his truck, reset all the locks, and installed them. He tested everything with me before he left.

AHS is a very good warranty. There's not much of a pressure. The fees are really good and I really like AHS overall. The only junky thing is getting the repair done quickly. AllPro came out within two weeks and they were great but I still don’t have my item. My refrigerator had to be replaced and it took a month, which is a long wait to not have a refrigerator. And yet, it came damaged. The repair is very slow. It's really tough too because AHS is not the only company that I have to go through. There are so many middlemen. It would also be really nice if I could call a repairman and ask them to see my appliances choose instead of using what AHS has. The repair people that they use for my area is a little bit limited. Other than that, I'm satisfied with AHS and I've recommended them.

My dishwasher still works but when I shut the door, it starts to run and there was no way to stop it unless it was unplugged. Back in December, Matt, the guy American Home Shield sent, came out and put something in. Matt was very good and I really liked him. About a week or two later, the dishwasher went out. Then he came back. But it went out again and he could not fix it because it was the same issue, so he recommended to American Home Shield that we get a new one. I went out and bought a new one because I didn’t want to get a GE.

I had two claims with AHS. There's positive and negative in both. The first one is regarding the water heater. They fixed the issue but my hot water became too hot and it had a short life so, I contacted them again. I kept contacting them through text and I realized I should have made a phone call instead of texting because apparently, communicating through text wasn't very effective. But the second time I followed up I said, "Hey, I need it fixed.” I had issues because my water heater only stood hot for 15 minutes and then became cold. Before it would become okay, but now it’s just freezing cold after 15 minutes.

I’ve used American Home Shield several times, and they’ve done a great job on everything. When I submit claims, I usually pick the phone up and call them. And I usually get a recording, but when I have to talk to a live person, it has worked fine. I just punch in my account number, pull it up, and then they respond and greet me immediately with a text or an email. It’s all very quick. When my heater went out and it was cold outside, I called them, and they sent somebody out the next day who took care of the situation. I’ve talked to so many people about American Home Shield and recommended them multiple times.

We had an air conditioning company come out to do the first air conditioner and I paid for refrigerant which was six pounds and they charged me $65. A week after, the second air conditioner went down. The other company came out and they needed to do something similar. They told me the smaller unit took more refrigerant than the bigger unit, and they wanted $109 a pound instead of $65 a pound. They also told me there was a hole in my coil but there wasn’t. The only thing that happened was that the refrigerant leaked out from where I had the gauges hooked up. So, I paid for the refrigerant myself and put it in myself. It was fine.

My refrigerator was not staying cold and so American Home Shield had someone come out who seemed to adjust the door. Submitting my claim had been easy and the contractor came within two weeks. They would have come within a week if they didn't have to cancel due to the snow storm. So for those particularly who own a rental or trying out to own a rental, look into having an American Home Shield warranty. It's a way to definitely minimize costs. I even signed my mother up for it.

I put in a claim with American Home Shield in the afternoon and we had an electrician out the next morning. He was topnotch and efficient. Everything went extremely well and I'm satisfied.

Our water heater broke. I submitted the claim to American Home Shield over the phone. I'm paying $45 every month and every time I called them to repair something and if they have to replace it, I have a problem with them replacing it. I'm usually the one paying out of my pocket. They said something needed to be met before they can bring the hot water heater out. My homeowner's insurance put me and my family up in a hotel until they can replace it. And they would not replace that water heater unless I pay that $824. So, I had to go with all of that money to pay in order for them to come by as well as to fix it. So what do I need AHS for if they're not going to take care of things?

Going with American Home Shield will save you a lot of money if anything goes wrong with certain things in your house. There was a leak in my house from the master bedroom bathroom to the main floor bathroom. I called American Home Shield on a Sunday and they sent out a guy the next day. All the water was drained out so it wasn’t leaking when he got here, then he looked around to see where it could leak from and told me what to do. It was probably the jets or the cracks along the bathtub and I tightened up the jets and sealed up the cracks around the bathtub and there hasn’t been any leaks since. It worked out well.

I tried to use American Home Shield's website to file the claim for the washer and dryer, but it didn't seem to work for me because I had an old contract number. So I called them instead and explained the problem, then they sent someone out. The person who showed up said they were only there to work on the dryer. They fixed the problem and then they left. And I got a $100 for that.

I've always had a great experience with American Home Shield. I've been with them since I bought the house in 2012. My first year with them was a gift from my realtor and then I just continued on after that. I've always kept the same kind of coverage with the appliances and the systems because that makes good sense to me. I've called to file claims and their representatives were immediate and professional. They were right on it. Also, there was never any struggle for me to tell them what I needed and for them to grasp what I needed and to get me immediate service.

We had a plumbing issue in our house at Opal Ridge. We were getting an excessively high water bill. We weren't sure whether it was a leak in the system or if it was an issue with the toilets which we continually had to change the plungers. The contractors did what they needed to do. They pressure checked it because we were using a lot of water to change the float system out. It has been remedied now. I've had AHS for 20 years now and there have been other times where I had to arm wrestle them. I had to have an intervention where I said that, "This isn't right," and it went up to scale. I even had to write to their vice president once but I've always had a resolution at the end of the day. AHS is a good deal. Work with them.

They started working on my dryer last September and finished it two weeks ago. They kept having to order a part and then the one guy broke the thing that he had to put in. Finally, I just let it go for two months. I said, "Forget it. I'll use my son's." Then, I called AHS back. I waited an hour and 20 minutes. And they said, "You waited over your 30 days." The second contractor came out, and it was still broken. It was just a mess. But that second contractor was good.

I have spoken with multiple customer service reps at AHS. My refund for my service fee was suppose to posted by 3/6/18. I have not received anything. Notes on my account should give the background needed. Just in case it doesn't. The company, Smithfield Plumbing, that replaced my water heater turned off the gas line in my laundry room, which supplies both my water heater and furnace. As soon as Smithfield left from the initial visit my furnace stopped working and I was not aware that they turned off my gas, using the valve in the house. So I called AHS to come fix my furnace and the company that came out, only had to turn the valve on. This was not my mistake! Smithfield should have left my house the way they found it. Smithfield's tech also admitted to me that it was a honest mistake by them and they misunderstood what AHS asked them.

I turned our AC on on a Saturday night. It was warm but it cooled down. And then the next day, my wife got up and she said that it didn’t feel cool like it normally does. I checked it and the temperature was still the same that it was when we went to bed, and the grade never even dropped. I went around and checked it, and the AC wasn’t even working. I could hear a clicking noise, like the compression trying to start and was going on and off. I called American Home Shield as soon as I knew it was out and they hooked me up. The rep I dealt with was polite and courteous. She kept calling and telling me who was going to do the service. She stayed on track of it and I didn't have to worry about anything.

The exhaust fan and heater in my bathroom were out for a few weeks. I called American Home Shield to file a claim and they took care of it. The contractor who came was thorough and he did a good job. They replaced the fan and it has been working fine.

I had an issue with my furnace and I contacted the people who installed it since I still have a contract with them. However, they wanted to charge me $300. So I called Home Shield and they came out and looked at the furnace and said that there was no problem with it. It only cost me their $75 service fee. AHS has been there for me when I needed them and they have been really professional. I would recommend them.

I went over the internet and American Home Shield assigned repair technicians for the job on my heating furnace within three hours. The contractor didn’t reach out to me to schedule anything so I called them as soon as they opened on the day and booked my appointment on that same day for them to come in and repair. Once they came, I let them in and they took a look at the furnace. The repair took about 30 minutes and part of the repair was to replace some coil in the furnace which was done pretty quickly. They gave me a receipt and then left. Since then, the furnace has been working fine.

We have American Home Shield for 20 years now and the only grunt we have is that they are a little quirky sometimes about what items they'll cover and how they'll cover them. For instance, we sold our house and when the inspector came in, he said that our dock board had a gaping hole. So, I called American Home Shield and they said that they'd cover that. But when their guy came out, he said they didn't cover poor installation. The thing is, I didn’t know what was good installation and what was not. That’s why I have American Home Shield. Other than that, the warranty is still a good value.

My heater was not working and I was not going to have hot water. I went ahead and called American Home Shield. They sent a tech who showed up on time and serviced the heater right away. He had the part with him and he fixed the heater very quickly. AHS did a super job. I would call them out again and would recommend them.

When one of the parts of my dryer went out recently, I called American Home Shield to make a claim. A guy came out, looked at it, and confirmed what part was needed. Then he called me once he got the part. He put it in last week and we were done. Having this repair was a little inconvenience because I had to go to the Laundromat to dry some clothes, but overall, it wasn’t bad at all. I'm very satisfied with my experience with American Home Shield. I just pay the service fee and everything else is taken care of. I would recommend American Home Shield to anybody, especially if they have a home that is 10 years old.

I really like the service from AHS. I had problems with our toilet so, I called their 1-800 number, and they were able to find somebody in the region and sent somebody out. It was so simple. Also, the contractor was awesome. Their office manager called me immediately, offered me a time of convenience for me and I chose one. They showed up and the service was prompt and very good, the bathroom has been awesome since the repair.

One of the components in the refrigerator had gone out, and the techs from American Home Shield came out twice. The first time the came out, they looked at what was wrong and then on the second time, they fixed it. They had scheduled it another time but that was when they called me and told me they ordered the wrong part so they had to order another one. They were very nice and explained everything to us, and they came a little early

I put in a claim on a washer that was not working. AHS sent out a company that I had worked with before already. It is a really good little family-owned local company and I like the people who they're sending out. The tech said he could repair it, but he wasn't sure that American Home Shield would be willing to repair it for the cost. AHS decided that they could not reasonably repair the washer, and so they arranged for a replacement for me. I'm happy with the replacement.

It's impossible to reach AHS people by telephone. I have never called and gotten less than a 35-minute waiting time. Most of the time is 45 minutes. It's ridiculous. And it'll happen in the middle of the night so I don’t understand it. But as far as this last claim I had regarding my pump, I was able to do it online and it worked okay online. But if you have an issue you need to speak to somebody.

I came home and the air was out, it was hot. I gave American Home Shield a call but the rep didn’t really let me tell her what happened. She was cutting me off a bit. So, I just answered her questions since she was not letting me talk. It was like she had a checklist in front of her and she was going down her checklist. She should have just been quiet, listened and let me explain what was going on. I was concerned but everything went smoothly after that.

In the three times that I spoke to somebody over at American Home Shield, I had different experiences. One contractor really had little clue as to what was going on and how they would be able to help me. At the other end of the spectrum, one other person was very helpful so it kind of ran the gamut. In my latest appliance claim, I had kind of an interesting deal. AHS found a company to come out but the first company never even contacted me. A couple of times, I sent them an email and I left them a message but they never returned my calls. The second people that AHS assigned also never even bothered calling me back. It took to a third company to actually came out and they were pretty good.

I submitted a claim with American Home Shield for our oven that wasn't working. I did it online and their website was extremely user-friendly. However, we've had an issue which took five service calls. But each time, I had somebody at my house within 24 hours of trying to schedule. The contractors they sent were extremely forthcoming. They were explaining every step of the way and they tried really hard. AHS has been great and so far, it's been worth having them.

My microwave wasn't working, and my stove may have been clogged up because the gas wasn't getting to the six different burners. I basically had a double claim. I called on a weekend and got an email from American Home Shield. Then, the actual person who was going to do the repair called me first thing Monday morning and he was really great. This was my first claim since I got the contract six years ago and I have no complaints.

I had a problem with my dishwasher and so I filed a claim with American Home Shield. I had some issues at first but they resolved everything. The tech who came was terrific. After the repair, the dishwasher has been excellent. They did a good job. I would have liked a faster service, but it wasn't inordinately lengthy or anything like that. I'm happy with them right now and I would highly recommend American Home Shield.

A friend of mine recommended American Home Shield and I signed up in December. It was easy to submit a claim to them. Our burners on our stove weren’t lighting and there was a connection issue. The freezer was also leaking from the back and it was causing our water not to come out of the refrigerator. The contractors sent by AHS were very good, on time, and very efficient. They also cleaned the mess that they made all up. Everything works fine now since the repair. We got cold water coming out of the refrigerator so that’s a plus. Everything was done very well and I couldn’t ask for anything better.

I had an issue with my stove and the first contractor that AHS sent out said that everything needed to be changed. But AHS decided that he didn't know what he was talking about, so they sent another one out. The second guy who came looked very nice and like an expert but I was not happy with him. The first time he came he said, "These are the parts I want." Then he came back and installed them. However, I told him a day after that that the unit was still not repaired. He came out three more times to try and figure out what the problem was and three more times to install things. The problem was his priority was to keep the cost down.

I called American Home Shield to submit a claim for the garage door. My car was in the garage and I wished I had other means to get it open but it would not operate. It was a Friday night and I was on the phone for a long time. They kept giving me this crap about the high volume of calls. I was calling at 3:00 o'clock in the morning, I doubt they had a high volume. And that really ticked me off. Moreover, I never got a hold of a live person until Monday. Then the first person I spoke with ticked me off too. She said that I had to give her my credit card. I said that I was not giving her my credit card and that it was not in my agreement when I first signed up. She said that I was not going get the service then and she hung up on me.

I had American Home Shield come out to check my AC system and I submitted the claim online. I had to put my phone number in and it found my address, then I chose my request and submitted it immediately. A couple of minutes later I received a message saying that so and so company had been assigned. When the contractor came in I told him exactly I wanted to see if the air conditioning is going to work or not because it was winter. He looked into the system and he worked on the temperature settings. It was some kind of thermostat, which was supposed to be inside the system. He put it back and then showed me what it was supposed to do. He was good at explaining. Moreover, he found that everything was working fine.

My garbage disposal wasn't working and I filed a claim with American Home Shield. I did that online and navigating their website was easy. The contractor that came out was very efficient and courteous, and my garbage disposal was fixed. I would recommend American Home Shield.

American Home Shield is like a one-stop-shop wherein if anything goes wrong, you know who to call. You just need to go on their website and find the particular problem you're having, and then you'll know that somebody's going to show up to try and fix the problem. I submitted a claim for my oil burner through the app which was fine. The oil burner had a circulator that kept turning it off. Every so often, I'd start feeling cold and when I'd go and look at the thermostat, it would go down and turn off for some reason. I'd have to go downstairs, tap the top of the box and then smack it, and all of a sudden, it would turn back on and I'd start feeling warmer.

The website that American Home Shield has is very user-friendly and submitting a claim online is a very easy and convenient process. I pretty much make the request for the service then it’s confirmed when a technician is contacted and I get that through email. Once the technician gets the information from American Home Shield, we're contacted directly. I also get an email to let me know who would contact me and I appreciate that I'm aware of the company.

One of the thermostats went out and it wasn't clicking over and lighting the furnace. We submitted a claim with American Home Shield and they wanted to give me a date that was a couple of days later, but I explained to them that it was cold and we needed heat. I really appreciated that they followed up quickly after we put in the claim and someone came out the next day and was able to fix it that same day.

We have one claim going on right now with American Home Shield for an AC heater type unit. The heater was not working and I submitted the claim by phone. I usually like to call them. I know I can do it online, and I’ve done it online before, but this one was by the phone and the phone is better sometimes. The claims reps are always polite although I had a problem in the past when it seemed like the contractor was not really qualified and they kept on sending the same company over.

We have had American Home Shield for years -- we learned about them when we bought our first house. They are good and reliable, and we have been happy with our experience. Recently, we had a plumbing issue and so we submitted a claim over the phone. We had some stopped-up sink and their technicians came and cleared that out. We liked them a lot, and they resolved the problem.

I was very impressed when I submitted my claim with American Home Shield for our furnace that wasn’t working. I did it online and their site was excellent. The response time was great as well. The contractor who came in was punctual, very personable and very professional. He checked the furnace out, determined the problem, and said he’d be back the following week. And he came back the following week and fixed it up. I strongly recommend American Home Shield to anyone who buys a house. The coverage is great and the timeline is excellent.

The kitchen sink was stopped up so I requested assistance online from American Home Shield and everything went well. I received an email about who the technician would be. But it was a Saturday so I had to wait until Monday for them to come out. It sucked but it wasn't an emergency so that was within reason. The guy came on time and was very professional. He knew what he was doing and got right to it. He cleaned the sink out and gave me some tips on how to prevent the issue. He did a good job. I've had American Home Shield for many years, not just for this house but also the other house, and I recommend them always. I already bought AHS for my daughter’s new house and I've told people all the time not to go to other companies.

The washing machine pump went out on me so it wasn't emptying the drum. Calling American Home Shield was $125 so I put off calling them for a little while. Finally, I called them. The contractor that they sent was very knowledgeable and very pleasant to deal with. He was also clean and on time. I'd recommend him to anybody. He made an extremely professional job. He cleaned up after himself and he made sure that the washing machine ran right.

My refrigerator wasn’t cooling properly ever since I got it. It was a new purchase a little over a year ago and it was giving me problems the whole time. I called American Home Shield to submit a claim and their rep on the phone and the contractor they sent out were both good. The contractors came in and did it and everything was fine. I would recommend American Home Shield.

My washing machine wasn't working. I called to submit a claim to American Home Shield. I spoke with their representative who wanted to know what was broke and what exactly was the problem. Then, they had someone call me. I waited and I didn't get any phone calls, so I had to call. They had trouble finding someone in this area and finally got Sears to do it because there was not a whole lot in this area that would work on that certain type of washing machine. First, it was one contractor who came and he was very polite and very good. And then, he brought a person that they were training but he helped carry.

I had some problems with the electrical ceiling lighting a couple of months ago. I tried to fix it but I couldn’t and I filed a claim to AHS by phone which I prefer doing versus online because I like talking to a real person. So AHS got hold of a contractor and he came over and fixed it. He was a good contractor and did everything he was supposed to do. The lights in the laundry room and the garage works. I’ve been a customer of American Home Shield for years and other than the price has gone up a little I’m satisfied with them. Don’t hesitate to use them.

I’ve been with American Home Shield for 20 years and they've been giving me excellent service. I filed a claim recently and I did it according to the requirements and the job was scheduled and then completed and it was done very well. I’m very happy with it.

I called American Home Shield on a weekend and the message said that the wait time was higher than normal. I sat on hold for a while and then I decided to go online. But I found that it was absolutely useless because all it did was put somebody in the queue for some time at some point when someone eventually comes into the office on Monday. It was ridiculous since the current claim is a leaking pipe inside my walls. Waiting for someone to come around on a Monday when I found it on a Saturday wasn’t going to be the best way. I then got an automatic email from the system saying who’s been assigned to my claim. I called the company and was told that they couldn't work on it because the claim was not in their system. It was not showing as an emergency because I entered it online. And even though I entered it online, there's no option to say it's an emergency.

I had a dishwasher, and a refrigerator and ice maker fixed. The repairs went well. The repairman was knowledgeable, nice and cordial. I was aware that the refrigerant is not covered by the warranty. They covered the biggest part which was the coil but it was a surprise to me that they didn’t cover the other parts including the belt. I’ve had two service calls in the last 60 days and I paid $75 for each appointment and I’m going to have what they quoted me as non-covered items for $800 in order to do the repair. I could check and see in the warranty what’s covered and what’s not but I haven’t really had a chance to do that yet. But my experience was good.

We had a leak in the wall and I submitted a claim to American Home Shield over the phone. Working with their representative was a real pleasure. I called the claim on a weekend and the technician was here on a Tuesday. He was great and really informative. He got on it right away. He had to go get some parts that he didn't have with him because we got some unusual piping in the house. He apologized for that, but he was back within a couple of hours with the part and fixed it. Everything has been fine since the repair.

Our last and only claim ever with American Home Shield was a huge disaster and is continuing to be. We had a faucet that cracked and needed to be replaced, so I called American Home Shield. They had somebody come out and before he did, he told me how it worked. But my daughter went and bought a faucet that they liked, and he said that he could replace the faucet using theirs or he could go buy it himself and then we pay him back.

We’ve had American Home Shield for more than two years. Recently, one of our water pipes broke that feed one of the bathrooms but we were able to get that fixed temporarily. The contractor sent by AHS came the next morning, so we were able to turn back on the water. AHS has always been on top of things and submitting a claim to them was a piece of cake. I just call them and tell them what was going on and they give us a ballpark time and what day the contractor will be here. And then if they know they’re not going to be here, they try to call the evening before.

I've used American Home Shield before and it has been okay. It's just that anytime I had to call them, it was over a two-hour wait on hold. Our dishwasher broke and they sent someone out who came quickly. The contractor, Appliance Time, was awesome and after three weeks, I called back the people that came. It turned out AHS was giving me a new dishwasher but their reps didn’t call me. That was great but Appliance Time couldn't do it until AHS has gotten hold of me. So, the lady at Appliance Time called AHS for me because she knows I have two kids and there were all these things going on. Appliance Time was amazing because as soon as AHS gave me a go ahead, the contractor came for me to replace it. But American Home Shield was awful and it was a horrible experience. It took six to seven weeks for them to get me a new dishwasher.

So my convection oven stopped working a couple of weeks ago. I called and made a claim. They sent out a service repair company to fix it, who said I needed a motherboard that he would order the part and call me when he can install it. That was on Wednesday March 7th. So I never got a call. So I call the service center today March 13th to ask when are they going to fix my oven. They told me to call my warranty company because they want to replace it. No one got in contact with me to tell me this was going on.

It’s sad a customer of my tenure with AHS has to wait, argue and dispute a concern that continues to go UNRESOLVED for over 3 months. I called in a service ticket back in December of 2017 for my Washer, as of today 03/12/2018 I am still without the use of my Washer. Service appointments have been made, parts have been ordered/reordered new and refurbished, service contractors have documented several times a new Washer replacement is needed, AHS agents denying my many requests to speak with a Manager, Parts Department unable to locate/verify where the part(s) were sent, AHS agents not knowing what to say or do therefore promising me someone would contact me regarding the new Washer replacement… which you can clearly gather hasn’t happened!!

I filed a claim for my microwave online and American Home Shield responded within six hours, which was quick. The contractors they sent were clean and fixed the problem. They did a good job. The only problem I had was one time they decided not to replace the top of my stove because it wasn’t covered under the warranty. The top of the stove is $800 and it’s still broken because I can’t afford it. But I’ve recommended American Home Shield to two friends and one of whom has taken out a service. Overall it has been a good experience.

I have a claim with American Home Shield right now and I am hoping that they are going to come out soon. I have had a couple of plumbing problems. All the pipes were draining very slowly and it had been ongoing but I just had not made the claim right away. When I first moved in, I made a claim and the plumber snaked some of them out. Then they came out and did a couple more. Now, we have a leak from one of the pipes. The process of submitting a claim could not be easier. I go online, pick my issues, I get an immediate email, and the next business day, AHS calls me or whoever the contractor is going to come.

My AHS rep was very professional when I called for the repair of my washing machine that was blocked and it didn't take very long. The following day, a contractor came but he had the wrong parts. That was his fault so he had to go away and come back a couple of days later. The washing machine is located in a closet in the bathroom so it's tough enough just getting one guy and nevermind two. But the contractor pretty much did it by himself. He then spent a few minutes telling us what it was about then he left. We haven't had any problem since. My experience with AHS has pretty much been what I expected when I signed up and having it is a good value.

Our water heater just stopped working and so I reached out to American Home Shield online and scheduled a repair. It was a good experience as someone could come in the next day. The contractor was very prompt to respond and then he called when he was on his way. He was very professional. Since the service, the water heater's been perfect. And with that, I would wholeheartedly recommend American Home Shield. It's definitely better to sign up for the warranty so when something breaks, it would be an easier and less expensive situation.

My heat was not kicking on so I called American Home Shield to file a claim. The contractor explained everything and when he went to pull the motor out, he said it needed a new fan motor. The seal was broken in pieces and he said that it wasn’t safe because the seal keeps the carbon monoxide coming in. So I had to go without a heater for a couple more days while they ordered the part. It took them about three days to complete the work. The contractor did a really good job. However, I just signed up with another company and it had to do with the price.

We had some issues with the air-conditioning and if AHS would have been willing to use high-quality parts to begin with, we would have had a better outcome overall. So, it wasn't a completely seamless thing. The air conditioner was an older unit and it took a long time to get fixed. We had problems and I must have had someone come out fix it seven times. But eventually, it got fixed. With the heat, me being disabled and my wife having diabetes, I was hoping that would have gotten the process done with the air conditioner a lot sooner. But it took over a month to get that squared away.

My experience with American Home Shield has been excellent. The recent claim I had was for the washer-dryer, which I submitted online. AHS’ website was easy to navigate. The dryer was not working and AHS sent out a contractor within 24 hours. For the first-time service, I texted the technician and he came and fixed the dryer. It's very important to have a warranty on a property because, in some way, it's very difficult to find the people to repair. I recommend AHS to friends asking and will tell them that they will want AHS. It's very helpful and very useful for the appliances of the world.

Our heating wouldn't start. I submitted a claim and almost after 24 hours, the contractor showed up. He quickly found the problem and explained to me what happened. Then he forwarded it, ordered the part and came back the same day and fixed the unit. Everything was very fast and excellent. We're very happy. AHS has been professional, on time and fast. I would recommend them.

It's extremely important to have a warranty on a property as it makes life easier. I've had American Home Shield for quite a while and I’ve had nothing but great experience in the past. However, I was totally disgusted because we needed some hot water heater. I made the claim to AHS on the phone and I had to wait over an hour to get through. Also, it took three days for the first repair people to come. When the guy came out he said, "We're not able to fix it because it doesn't meet the standard." The guy didn't know what he was doing. Then I had to follow up because we didn't know if they were going to replace the heater or not. Then I had to call again. The reps were very helpful even though it took them a while to get to the phone. Then they sent the guy out immediately.

One of my tenants informed me that a dishwasher had stopped working so I contacted American Home Shield. I went online and scheduled the appointment. Then a representative called me back and confirmed. I met the technician out there and we got it taken care of. The service call was expensive though and it can vary too. The amount that I pay a year for the service is dependent on how many times I had them out as well, and that can really add up.

We had faucets that were leaking and a garbage disposal that was cracked. I filed the claim online and the process was easy. The technician came within a day or so and he was great. I wish I'd be able to select him again if I have another problem. That's what I hated most about American Home Shield's website, not being able to choose who I wanted to come into my house. But everything has been performing good since then.

I filed a claim with American Home Shield recently for my garbage disposal unit. I did this online and navigating their website was fine. It was a claim over the weekend, but I was told first thing in the morning that the contractor was sick, so I got another one on Thursday. The contractor that came out was very good and prompt, and he fixed the garbage disposal unit. We are old and, although we can do the repair, we don't want to do it ourselves and we just want somebody to come and fix the problem. Our recent claim was good and American Home Shield has been fine. On the other hand, when I did the contract, I didn’t realize that a lot of the stuff are not covered.

My recent experience with American Home Shield for our spa has been great and I have no complaints about them. The first call, they came almost instantly and on the second call, it took them two or three days which was still good since they were busy. Also, interacting with their contractors was great. The first time they came out, the issue was supposedly fixed but when I tried to use the spa again two times later it wasn't. Still, the contractor responded immediately. Their guy came out and told me what was wrong. He fixed it and there was no extra charge.

I've been a customer of American Home Shield for years on several homes and they've been fabulous. I submitted a claim for my heater. I did it online and their website was 10/10. The only issue I had was during the time I realized that my refrigerator was out of warranty. I called them to change so I'll have a tech at hand and they told me that I had to do it when the contract is renewed. But they automatically renew it when it's on a credit card. Because of that, I couldn't add brand new things that were out of warranty. That didn't make me happy. But other than that, I highly recommend them.

I submitted an AC claim to American Home Shield online. I had a call from the contractor that day to confirm the appointment and a few hours later as I expected, they said they'd contact me within 24 hours. They're normally very fast and I had a call that afternoon. The contractor that came out was awesome. American Home Shield is always very diligent and right on top of things, and my experience with them is all good.

Our microwave wasn't working and it would not heat anything up. I submitted a claim online to American Home Shield and navigating through it was pretty good. The contractor took a week to get here. I was without a microwave for six weeks. But when the technician arrived our interaction was okay. He was able to diagnose the problem quickly and let me know that he felt certain that the microwave was not going to be repaired and that it would be a replacement. He told me we would have to go through the process and we did. I find the process of trying to get a hold of someone at American Home Shield to be wildly frustrating. I spent days on hold with them, over the course of my time with them, especially with the microwave.

The first one that came out to look at the air condition did a great job. They were very professional and did the work. The air condition started to work immediately after they finished the work. Then I also filed a claim regarding our ductwork and AHS sent someone to look at it. The contractor came out, went up in the attic, looked at it, and came back. He found some leaks and he said something about it not being cost-efficient to do the cleaning. I asked them to send me a quote as to how much it would cost. They said AHS would probably not cover it and didn’t really do anything. That was about two weeks ago.

American Home Shield has sent service people out to do what needed to be done to repair things and I've been happy with that. They had a problem with my heating issue one time and that was taken care of. They also took care of the microwave issue we've had. This time we have a $3,000 LG refrigerator-freezer combination that we purchased last year and just before the warranty expired, the refrigerator stopped working and would not freeze. We wound up having to take all our meat and other stuff out. We lost a good portion of that because we didn't have another refrigerator at the time.

Our water heater had problems where there were periods of time where there was no hot water or we would have hot water for as long as we took time to wash the dishes, and that was it. So we had to wait to shower in between. I submitted the claim online via the AHS portal and it was pretty easy navigating through it. Two contractors had to come so, the claim took longer. It was three weeks since I initiated the claim.

My American Home Shield experience has been excellent so far. I have them ever since I purchased my house so it's been a great deal for me. Recently, I contacted them regarding a garbage disposal that wasn’t working at all. I have submitted the claim a few times. The first company came out two or three times. And all they did was insert a tool and unclog whatever they thought was the problem. Then as soon as they would leave, it would stop working the day after. So I knew there was more of a problem than just that because that was something that I was doing myself.

Submitting a claim to American Home Shield is very easy. I get online, tell them what's going on and then a repair person calls and schedules an appointment. It takes a day or two at the most for someone to reach me. Recently, we've been having problems with the dishwasher. It had the error code that says E3. And so, someone came out and replaced some kind of heating element. But that didn't work, so they came out again and replaced a control panel. Now, it's doing it again. I just called American Home Shield, so they are going to send somebody else out. Overall though, we've been very satisfied with them. They take a lot of the guess out of how much one might have to spend for a repair.

We had several appliances that needed attention. The microwave was skipping out like a crazy thing. It works some of the time and made crazy noises the rest of the time. It seemed unsafe. We called American Home Shield and it got resolved. And, we figured, since they were coming out, we'd have them go and take a look at the dishwasher that doesn’t clean dishes and the ice maker that doesn’t make ice. At the end of all of that, it was all fixed and we’re very happy.

I had an issue with my heater and filed a claim with American Home Shield online. It was easy and straightforward. The tech came out and was really cool. Moreover, he answered whatever question I had. He went right to work, didn’t mess around and took care of what he had to take care of. He said that if I had any other issues, contact American Home Shield again and AHS will contact them. And that he’d come back out if he needed to. My heater has been good since he fixed it. They have been very useful for me and up to this point, I’ve had to use it on several different things. I recommend American Home Shield.

I called American Home Shield to submit a claim when our heater wasn't working. At that time, it was very cold and and we were freezing. The contractor came on the day that the representative provided and he went up on the roof. My husband went up there with him to make sure of what he was doing and the contractor told him that he appreciated that my husband came up so that he could tell him everything that was going on. He fixed the heater in record time and it's been operating well since the repair.

American Home Shield is a good service to have and I would definitely recommend it. Their website is easy to navigate through and select what I need. I submitted a claim online for my heater that wasn't working and they contracted somebody to come out. The contractor fixed it pretty quickly and did a good job.

Our furnace quit working and I called up American Home Shield. I didn't have my account number but they looked it up. I told them what was going on and who I wanted to come out because we had the same person last year when we had a problem with the furnace. So they set it up and the contractor called to tell me that he will be here the next day. The technician was very professional and he wore booties in the house. He fixed the furnace right away and he was great. We've used American Home Shield about four times since we've had them and we like them. They're worth the money.

Even though the dryer was working, it was making a huge noise so I filed a claim with American Home Shield and the contractors came and fixed it. They were very polite with speaking and doing things that they had to do and I had no problem at all.

I submitted my most recent claim with American Home Shield on the phone and it was a good experience. The contractor came right out as soon as I called and he was very good. He checked my heating unit, found what was wrong with it and fixed it right then. I would recommend American Home Shield. They do such a good job. If you call them one day, they're right there the next day and they try to get the problem fixed.

American Home Shield does a good job at what they do. I called them on a weekend, so we heard from them first thing on a Monday morning. And they sent somebody out that day to look at our water heater that quit functioning properly and got the problem taken care of very quickly. The technician was very professional. And it’s been a better experience than what I had to deal with two years prior, so it was good.

I've used American Home Shield once, and they’re very good. The smoke alarm in the house went off, so I had the contractors come out and check it, and it didn’t go off for them. Then they told me to give them a call if I have a problem within six months. About a week went by, and the smoke alarm went off again. I got a call from them, they came out again and replaced the smoke alarm. It was excellent service.

I made a claim was for a heater that went out on a unit and I had to call American Home Shield’s number. The interaction with the claims representative was fine. I did it online and then I had a phone call. The technician took two to three days to get to my property and he was great. He explained what was going on and communicated the whole time. The unit has been performing very well ever since. I recommend American Home Shield to everybody.

Our experience with American Home Shield has been both good and bad. The bad experience was it was my first year with them and I got the basic plan, and my garage opener went in and out on me, and we never got anything done with that. However, when my heat went out, it was great and we received good service. The contractors came right out. My stepdaughter was in the house and we missed an appointment because she didn’t open the door, so the company came back out again and they were great. We were more satisfied than that. My interaction with the American Home Shield representative was good. Even when they couldn’t fix the garage door, they were very respectful. I recommended American Home Shield to my brother and I told him how it works and how happy I was with it.

Three months ago the individual that American Home Shield sent to fix the pipe that was leaking had cut a hole in my ceiling. He called it in so that somebody can come out and fix the ceiling. Each time I call AHS says that they have to contact the company that created the hole and get measurements from them. I told them that I can measure it for them but they said no and that they have to get it from the person that made the hole. They said that each time that they’ve tried to call nobody has called them back and that they would call me back as soon as they heard. I’ve waited a week and then I called back and I’ve waited another couple weeks and I’ve called back. I have to call back again for about the fifth time. There’s a big square in my ceiling that still hasn’t been repaired.

I submitted a claim for my toilet that was leaking. I went online to do it and it was very easy. I got a text within three minutes after I hit submit. I also got an email. Then, the contractor called me that same evening. So far, my experience has been very quick, efficient and really on point. I would recommend AHS. They're very beneficial.

It was very easy when I filed a claim for our Jacuzzi tub on the AHS site. Twice before that claim, we had contractors come out for the dishwasher and the garbage disposal and I had great interactions with them. I really felt comfortable with them. But the claim for the tub, I never saw the contractor. I was just told I would get a phone call 30 minutes before they came but I never got one. When he came, we had painters at the house and they were the ones who showed the contractor the tub. He then told a painter I needed to order a part and that he would contact me when the part came in. Our painter relayed that to me.

Ever since we moved back into our house, we've dealt with American Home Shield. I've only had one claim so far this year, on January 29th, and the actual contractors fixed what they needed to fix. But American Home Shield keep charging me $75 even though I’ve already paid it. I’ve already called at least twice showing that this bill was charged to my American Express card back in February yet I’ve received a third billing statement. They said they would take care of it but they haven’t.

I like AHS very much. They've been very good to me. They've done a great job and they've been professional. When I file a claim, I appreciate the automated response, entering an order, and getting a text. Their response time has also been quick and the initial call has always been very prompt. I used to be with another company where sometimes I have to call and nag.

I appreciate American Home Shield. My basement flooded so I called it in and they told me what I needed to do. The contractor they sent out did an excellent job and everything has been fine since the repair.

I had an issue back in December and I’m still waiting to hear when I’m gonna get my money back. I had requested service for electricity from American Home Shield and when I went to the website, they billed me $75 in order to get that service. I scheduled with an electric company but it was gonna take about two weeks and in the interim, we figured out the issue. I didn’t need the service anymore so I canceled the appointment with the provider. But for some reason, there was a miscommunication in that the provider said that somebody came out to my house.

With my experience with American Home Shield, I would encourage people to insure their home with them. I went online and requested a service call on my oven. A fabulous young woman I talked on the phone was very polite. She walked me through and told me that the repair guy would call within 24 hours. He responded fast and was here within a couple of days. He determined the age of the oven and what was broken. He looked for parts to replace it but he couldn’t find them. So he called American Home Shield to let them know. They gave us a nice credit, and we have a beautiful oven ever since.

I've had two claims with American Home Shield in the last two months. I submitted one online and the other on the phone. Their website wasn't hard to navigate and their claims reps were good. They got a contractor to me in a day and a half and everything's fine.

We purchased a new home April last year, and my brother-in-law suggested that I get an insurance from American Home Shield. They were good price-wise and they could send someone if there was an issue. When some of the outlets in the backyard and in the kitchen weren’t working, I called American Home Shield. The rep at customer service did a good job, and she assigned one of the companies near my home. Then the company contacted me, and they replaced all the outlets and fixed the problem.

I submitted my first claim with American Home Shield online. They texted me a number and then the contractor reached out to me. The guy who came out was great. He fixed what was on the invoice really quickly, looked at a couple other things that may have been a problem upcoming and then stayed around to prevent some stuff. And then he had to leave. It was a really good experience.

I’ve had my ups and downs with American Home Shield, but this last contractor for my recent claim was the best I’ve had. I had an electrical outlet and a light fixture that were not working properly. I submitted my claim online with American Home Shield and the process was really good and pretty easy. They have an app and I tried to download it. It seemed like it was an employee app or it’s not them but the app wasn’t that great. But I wanted to find and use it so I did. Then, the contractor called me the next day which was surprising, because normally they don’t come over the next day. But he said that he got an appointment that cancelled and he was in my neighborhood. I was able to get off of work and head over there, then he fixed everything. I’m hiring him again to do my whole electric system for my basement.

I submitted an electrical claim to American Home Shield recently. Their claims representatives were courteous and very helpful. It took two days for a contractor to arrive and he was professional. He came out, fixed the wrong, and let me know what he was going to do before he did it, what the problem was and how to keep it from happening again. Everything is performing perfectly since the repair.

When I submitted a claim for the washing machine to American Home Shield, I was surprised that it went so well over the phone. The person who came out was good. He was from Williams Appliance Repair and he already came out before because we had one of American Home Shield's contractors didn’t do anything. Our top load machine had a lid, and the lid was supposed to stay up and it’s always supposed to stay up until you pull it down because it was very heavy and it could break your fingers if you hit on them. All the previous contractor did was pull the machine out a little bit from the wall and then told me that it was working okay now. I told him that it was not the way it's supposed to be.