American Home Shield Reviews

I would recommend American Home Shield. I submitted a claim to them as the ceiling in the kitchen fell from a pipe. It took a couple of days for the contractor to come out but the service went well. The guy fixed it quickly.

It was easy submitting the claim for my garage door to American Home Shield and the guys who came over did a great job. They told me that they were trying not to have to order a new one because American Home Shield gets pissed off at them if they just order a new one and they don't try to fix stuff. They did the best job they could do to troubleshoot that. They replaced a bunch of parts but in the end, it was still not operating right. They basically declared that it was damaged beyond repair. The motor was just so gone. They put in a new unit and I was very happy with that. It took a little while, but I understood. American Home Shield put the pressure on them to not spend a lot of money just buying the whole new unit.

My heater wasn’t working and I filed a claim online with American Home Shield. The tech had to come back because he didn't fix it completely. He fixed the furnace but didn't fix the thermostat part of it. I spoke with the company manager and apparently, the guy that originally came out was laid off. So, it probably was just a bad employee. They came out right away the next day and fixed it. It was pretty good and they cleaned it up pretty well.

The tech that AHS sent fixed the stove and it’s working now. Initially, when he came, I wasn’t home, but the second time, when he came with the part, he fixed it in half an hour. The warranty is working good, so we are going to stay with it. I submit my claims online and it’s faster. I don’t have to talk to anybody. I would recommend AHS.

I called American Home Shield regarding a small leak that has been there for years and they sent a plumber. The assessment was that there was no plumbing issue. So we dug a big hole in the first floor in the kitchen just watching because the leak continued and continued. And he said that it was the drain. When I took showers, the water leaked by the drain but the drain was perfectly well. It was not the drain. There was a tube inside the wall that had been leaking for years. So I called another plumber and they found the problem and they fixed it. So that's why I called to claim my $125 back because the plumber that they sent just did a very bad assessment.

The toilet that I had in my rental property kept flushing on its own. I have the property set up with American Home Shield where my tenants just call and the contractor comes out. My tenant filed a claim for the toilet and he said that the experience was easy. The contractor came out, checked what was wrong and then tried to get the part but he couldn't. He then came back the next day after getting the approval for a new toilet, put it in and then left. It's been working fine ever since.

American Home Shield got a hold of a plumber who came here and unclogged everything. They were quite professional. It was a very good job and I was quite pleased. In fact, I called them back out to do something else. American Home Shield is something everyone should have. The one experience that I had with them was very good. If you just purchased a home and it's not a brand new one, you don't know what problems exist or can come up. And so, it's good to be covered.

My dishwasher is not working and it's still not working after the repair. I filed the claim online at American Home Shield because it's simpler than doing it over the phone. I don't have to worry about looking up hours, I just click on it. Somebody came out and he said he would have to order a part. He left and I haven't heard from him since. Hopefully, this will get resolved because I noticed that last Wednesday, they already charged me my deductible but nothing has happened.

The water was not going down the kitchen sink and it was backing up so we called American Home Shield for help. I talked to the operator and explained what the problem was. She was wonderful and did a great job understanding what our problem was that we were covered. Then she went about assigning a company to help us. A-1 Plumbing called us and we called them back to set up a date.

I’ve had nothing but good luck with American Home Shield. My home, unfortunately, is a 1977 mobile home and AHS had problems getting some parts for my air conditioner but they went out of their way to get the parts within four days. Within three of four days, it was all taken care of, so that was great. And then I just had my refrigerator repaired and everybody was nice and polite. There were two different companies that came out. I told to the one guy that came out that my ice does not come through the door and it stopped making ice, so I need it replaced. He then told me that it was due to abuse; that we had abused the ice maker.

My wife called American Home Shield when we needed to have the toilet repaired. I told her to buy a toilet and have it there when the technician comes and to pay $200 upfront so he could switch it out. I needed it done and I didn’t have time to be playing. He said that he had to submit paperwork back to AHS and had to wait to hear from them before he could go forward and fix it. We needed that toilet before he left and he was already paid to get it fixed. It was such an old toilet and the talk of trying to fix it was ridiculous to me. At 25 years, I want a new toilet. You can’t fix the stopper, you can’t find the part and all of that stuff so we needed a new one. He did not go and put the toilet in and we had to negotiate to get our $200 back. I have two kids buying a house and I’m going to recommend that they look around and not just go with AHS. I have been with them for about four years and this last experience wasn’t good.

My dishwasher got clogged. I submitted a claim to American Home Shield online and it was easy navigating the site. The tech who came showed me how to unclog it myself next time. He was great. I've been very happy with American Home Shield and I would recommend them.

When I turned the spa on, it sucked all the water out of the spa so there was something wrong with the flow. I filed the claim online and that was pretty easy. Usually, when you call any of American Home Shield's numbers, it’s just the recordings and a bunch of prompts to get you to live person so it’s easier to do it online. I looked up the pool guy's scores online and I was a little worried because his scores are either five or zero and he has more zeros than not. Sometimes the claim was denied and those are usually with the people who put the low scores but he was really good. He stayed for probably about an hour and fifteen minutes going through the system. He took a lot of time with it and then he had found the problem and fixed it. He got the circulation work going the right way. He also explained it to me. Overall, it was a good experience for me.

We've been with American Home Shield for about four years since we bought our house, and every claim with them has been a long process. It takes a long time to get somebody to answer, and they'll always say you may have to wait an hour because of the volume of calls. I can go online and do it but I always wanted to request the particular repair company that we were happy with. Online, you will bounce around with different companies and it almost becomes an experiment on which ones are going to work for you. Some have been here to work on a refrigerator and they complained how poorly and late they were reimbursed by AHS. And I didn't need to hear that so I don't want them back. I had to stop the AHS reps and say, "No. Don't give us that company, I want PK Plumbing or it's okay to have Sears come out and fix the dishwasher."

My dryer had to be replaced, and my washer stopped working and it had to be repaired. I submitted the claims online and the American Home Shield reps were absolutely wonderful. Their customer service was excellent. Also, I spoke to the contracting company that was replacing the dryer to tell them exactly when to come so that I would be in place.

Somebody had just come out to do something to my furnace and the first person that came out wasn’t as in tune with oil heat so somebody else came out and he was. But I did have a little incident when the first guy came out to work on my furnace. They did not give me a time but the contractor happened to be in the area so he came by to see if I was home. That was fine. It was the dead of winter and I didn’t have heat and he was just trying to help out. That would have been great if I would have been home but I wasn’t and I couldn’t get to the house before he left. But they accidentally charged me when he didn’t even come into my house. When he signed out, it showed him as actually doing the work on my house.

I've had a good experience with American Home Shield and I've been very pleased with their work. I've had a couple of things fixed, the most recent being the water heater, and they've done a good job. They came here, checked it and saw that it needed to be replaced. They went to go get the new one and came back to replace the old one. I also had to have my thermostat replaced. They came out and checked everything and saw it was bad. They had just been somewhere and used their last thermostat, which meant they had to go somewhere to get one. They called their company and their company told them to go get it. They weren't too happy about that, but they did it.

I just moved here to Virginia from Florida and I signed up for American Home Shield. It looks like a new home thing, so in case there was something that an inspector didn’t catch, AHS would cover that. And then I found out that the gas stove wasn’t working, so I used AHS and they sent people out. One guy came and he said he couldn’t fix it. Then AHS sent somebody else out and he looked at it and he could figure out what was wrong but then when he came back he said that the parts needed for the stove are no longer made. He said that it was up to AHS to contact me and they would replace it or give me a certain amount of money towards purchasing a new one. But it’s been over a week and I haven’t heard anything from AHS, and they never contacted me.

I'm extremely satisfied with American Home Shield's service. I had damages done to my condo in the past and the stuff that I needed addressed that was within my package were handled in a timely manner. Recently I had to have the spigot replaced in the shower because when the shower is turned on, the water was coming out of the spigot with the same amount of force as the showerhead. My water bill was going up. I like the process of submitting the claim. I've been with American Home Shield for a couple of years now and when I call in, I could pay the service fee directly rather than pay the contractor.

I had a couple of claims with American Home Shield. One was a plumbing issue and the other one was for the dishwashers. I submitted one of the claims online while the other one was by calling because I had two issues and I could not do it online. I had to specify what the issue was and there was no place that I can write it down. None of those places applied to my situation, so I had to call and explain to them. The online submission was easier, better to do and more flexible. I didn't have to wait for the line to talk to someone. Still, the interaction I had with the contractors that were sent out was good. They were both professional and friendly. They fixed the problem properly.

American Home Shield is fantastic. We made a claim for our air conditioner that wouldn't come on and everything rolled the right way. The contractor who came in was very friendly. He went right to work, did what he was supposed to do, told me what he did and left. The AC has been excellent ever since.

My neighbor told me about American Home Shield. I didn’t know anything about them and my neighbor said it saved them thousands of dollars. I took out the home warranty in June. I’ve only had it for not quite a year. The smoke detector had quit working. It was on wire and I wanted it fixed. The electrician was great. He saw the problem. All it needed was a new smoke detector. My husband is 84 and I’m 80 and we didn’t know what it needed. All that we knew was it didn’t work and we have others in the house that work except that one. Even after changing the battery, it did not work. We did not know that it needed to have a new one. The guy was very nice, polite, and helpful. We were very impressed with how he treated us.

I had a leak underneath my kitchen sink and my bathroom. The experience when submitting the claim was difficult because a representative took my information but I couldn’t understand why the actual plumbing company wasn’t getting in touch with me. So, I called them back and I said that I haven’t heard from the plumbing company. The rep said that they canceled my claim because nobody ever said they could get in contact with me. I said that nobody tried to contact me.

My washer and dryer went out almost the same time and I submitted a claim with American Home Shield. I was contacted within three days from the appliance company and then I had to make an appointment with them. And it was another couple of days before they came out. The contractors were professional and on time. I told them that the switch was going out and it seemed like there was a bigger a problem involved than just the switch, but they just put a band-aid on the situation. They diagnosed the problem on the washer and ordered some parts to be delivered to my house. Then within a couple of days, those parts went bad. They had to come back out and ordered some more parts but in a few days, those parts went bad.

I just bought a house went online to submit my claim for rekeying my locks. It was really easy. Someone called me or I got an email saying who was going to be coming and when. Almost immediately after I submitted the online claim, Holder's called me within an hour to set up a time. The contractor from Holder's was professional. He came, worked quickly and he had keys. This was my first claim with American Home Shield and the experience was great. I was really happy with it.

I recently filed a claim online for a water leak from the ceiling. American Home Shield’s website is straightforward. Then, the phone number came in and I called. I left a message and they called me back really fast. The place is a rental property, so there’s a family in there. The contractor contacted and got the issue done on the same day. It was very good. But from my past experience, whenever I call, I have to wait on the line for a long time that is close to 1 hour. This time, I do it in the web, so it was quick. I’ve had good experiences with American Home Shield and I recommend them.

AHS has been very helpful and provided tons of information for any questions I had for the claims that I filed. Recently, I went online to submit a claim for re-keying my doors. Their website was easy to navigate through and I appreciated that if I didn’t have my contract number, there were other ways to look up my account. Then, the technician arrived within the two-hour window. He was very pleasant and informative of what was included in the contract versus what would be any additional charges, which I appreciated as well.

The water that was coming out of my faucet was very low speed. I spoke with American Home Shield on the phone and the interaction with them was good. They took the problem down and got somebody out here. The faucet was only needing a cleanup for the spigot and the tech fixed the problem in a few seconds. My AC was also great all summer after we got it fixed. I would tell others to definitely use American Home Shield.

The computer part of my 12-year-old GE Profile dishwasher wasn’t working at all. I spoke with American Home Shield's representative to submit a claim and it went good. But their tech couldn’t get the part to fix it so AHS gave me a credit. I wanted the Profile one like the one I had before and I was pleased because Profile got me a better price than what it would have been in the store. So, AHS gave me $700 and I added another $700.

We just bought this house at the end of November and this is the first time I have had a home warranty on a house. We only took it out since it's an older house, so we figured it would be easier if we took the warranty out as we never know what we're going to get into with. My dishwasher was put in back in 2001 but it wasn't drying. The dishes also did not get cleaned like they were supposed to. I submitted a claim with American Home Shield online.

My washing machine stopped working so I called American Home Shield's 800 number and used their automated system to file a claim. The reps were very prompt and they took care of what I needed quick. It was an excellent experience. The contractor has also been fast, efficient and friendly even with the dogs and my family felt safe. He had good presentation as far as cleanliness too. The only problem is American Home Shield's wait times when I call in for follow-up. If they can improve their wait times on their automated system to talk to a live person then it’d be problem-free. This is the third home I’ve purchased where I’ve asked specifically for them as the home warranty to be provided by the seller. I'm overall happy with American Home Shield and the service they provide.

I have been with American Home Shield for 10 years and I haven’t had any problems submitting the claims. I call in the problem and then they have been good enough. I have a favorite HVAC contractor so I request him and American Home Shield assigns him. I only have a lot of experience with one contractor, Kenneth Buggay Mechanical. They’re professional, responsive and very knowledgeable. They can identify tricks of problem fairly quickly and the repairs that they did were excellent. However, I got an email from American Home Shield that kind of irritated me, saying they were only going to pay $10 a pound on Freon, but Freon is fairly expensive these days, so I thought that was escaping their responsibilities.

American Home Shield is the best and I like their service. They're very fast to do the job and they finish very quick. I would recommend them overall.

We had a leak under our slab on the patio. There are plants in the back of the yard there and it had the water line that goes to the plants. That pipe broke and leaked then the water went inside the house which caused a 6-foot round puddle. I called American Home Shield and they said that a plumber would be in touch with me within 24 hours. They did but AHS did not pay for the repair though because the leak wasn't inside the house. So, I had to pay for it.

I went to American Home Shield's website and filed a claim for our garbage disposal that went out. That process was really easy, fast and no hassle so I'm happy about that. The guy they sent came on time. He explained to me what was going on, was super helpful and did the job quickly. The unit is now working perfectly. I recommend AHS.

Our oven door glass shattered on its own and the oven wasn’t in use. It was very odd. I submitted my claim online and got a response from American Home Shield quickly. It went through and I’d be getting a call from the repair people or I could call them. And I called the company to schedule my appointment. The first company I called couldn’t come out for a whole week so I called American Home Shield and asked if they could switch the company. They said it was not an issue. So far, everyone’s been really nice. American Home Shield was able to take care of my concern and they were in touch with a different company who was able to come out sooner.

The chain that we pull down on to start the ceiling fan on and off broke off inside so when we turn the light switch on, the fan would be on full blast too. So, we had to send somebody out to put in a new little mechanism in there for the chain. American Home Shield set up the appointment and sent a guy out that week. They made sure that it was at the time that my wife or I could be home. The technician came out, checked it out, and fixed the issue. It was a good experience and AHS was definitely worth it.

Several years ago, I put a claim with AHS online and I paid my $75 service call. The contractor was at my place for two minutes and said that he had to go and he'd be right back. Not three minutes later, AHS called and said that my claim was not covered. So, I will never put a claim online unless I call AHS. With my most recent claim, I was having some plumbing issues. It was leaking under the sink and come to find out, it was the disposal. Then the disposal quit working.

I'm happy with my recent claim with American Home Shield and everything went well. The claim was for the icemaker that stopped making ice one day and submitting a claim with them was simple. I went online, set up an appointment, and they had somebody there a couple of days later. The contractor who came out was professional, courteous, and was willing to work around my schedule. He ordered me a new ice maker, came back, and replaced it. He did his job and got the problem resolved.

We had problems with both of our toilets in this home that we bought recently. This first happened probably two months ago and American Home Shield always had someone there promptly so we were satisfied with the timing. The first couple of times that we called them they sent someone out who could get it working again but then it would just be days before the problem happened again. The first guys that came did what plumbers normally do in such situations and we were left to think that there’s something wrong with the toilets or otherwise they wouldn’t keep stopping up again so quickly.

My Amana washing machine wasn't going to the cycles like it was supposed to. American Home Shield was very helpful and they sent me an email to verify what time the technician would be coming and everything worked out just like I wanted. Two of the supports were broken and the tech fixed all four supports which was wonderful because it would just be a matter of time before the other two would break. I was very happy with the technician who came out. I couldn't believe how young he was but he knew exactly what was wrong. He called and found out that the part was available and came back the next day. He was punctual, very polite, knowledgeable and efficient too.

I have only submitted a claim with American Home Shield once since I’ve had it and it was for our icemaker on the refrigerator that wasn’t working. I submitted online and requested a date, and they called me to set up an appointment. It was super easy. The contractor showed up on the appointment and fixed it. He was very personable, very professional and very knowledgeable. He didn’t ram with anything and he cleaned up. Everything was perfect. I would definitely recommend that contractor. They did an excellent job and I was very pleased. I’ve recommended my friends to use American Home Shield if they wanted to get their home insured. They were really good and definitely worth the money.

I had AHS replace the furnace in our house in ski country. I submitted the claim online and it was fine, but the overall processing of the whole thing became a scary thing. The contractor came within two days and he verified that the unit needs to be replaced. One of the things that AHS does is they won't let the local furnace guy go get a furnace locally and that is a problem. The contractor insisted on shipping one from a national distribution center, which took three days to get to them. Until the contractor has it, he can't set a schedule to replace the unit. It took five days and we had no heat. They need to allow the local vendor to get a furnace anywhere. I'm sure it costs more to do that, but they're too oriented toward saving those two hundred dollars. It's about being timely.

My hot water tank needed a repair and I called American Home Shield. The tech came over after a day or two and we got along fine. But I had to pay extra because the hook up that was on the water tank was different from the one he installed. He had to go out, buy an extra part, and put it in extra time. American Home Shield refused to pay him for that and it cost me $200. Right now, I need to call them to have them come and check the furnace. It keeps acting up on me. But I'm afraid it's going to cost me again. Even so, I would tell a friend that I was satisfied with Home Shield when they worked properly.

Our heat pump outside in a remote home in Florida had an issue. I filed a claim online since it was horrible to get through American Home Shield on the phone. I wait forever and every time I call, even at weird hours, they always play the message that they're really busy. I had someone in Florida who met the contractor. It was two different people. First, someone came out and diagnosed the problem. Then, we had to wait for a part which took a little while. Another person came in to put the part in. It turned out that the people they sent out made a big mistake. They fixed the original problem but they forgot to plug something back in all the way. That contractor never took the time to make sure that the actual problem was completely fixed because the air conditioner never really came back on. It almost caused a fire because it heated everything up.

My AC wasn’t working and I called American Home Shield. I started to put the claim in on the internet while I was waiting on the phone. In the end, it's now cool in the house and American Home Shield is wonderful. I tell everybody I know that everything was terrific.

The problem with American Home Shield is when the service people come out, depending on the company they use, sometimes I find that I would have liked somebody else that might have done a better and more thorough job. Sometimes, the contractors are not as thorough. My last claim was for the washing machine and dryer and it was one of those things that the tech couldn't quite figure out what was going on. The tech was gonna call me back to see if AHS would cover the repair but I never got a callback and I never called. Right now, the machine is working better though.

Our heater stopped working and we haven't had any heat for a few weeks. I scheduled with AHS for the initial service person online, and the time between submitting the claim to someone reaching out to us was pretty quick. I put in the claim, they called me and then we set up an appointment for the guy to come out to do the initial thing. They've been keeping in touch. We're just waiting for the furnace to be in stock and get it shipped so the contractor could come and install it. We're really happy with American Home Shield and we're glad we have them. We just call them, they set us up with somebody and it gets taken care of. The one time we ever questioned someone that they sent out, they sent somebody else and it was taken care of. I have my mother trying to get on with them too.

To begin with, the only thing that I requested from American Home Shield was that someone come out to fix the holes that were in the ceiling that were there from the three service calls that the contractor had come out to do before. But the lady rep made me make a request for another service call because it had been more than 60 days since the contractor came out, and I didn't feel that was necessary.

Our hot water wasn’t heating up right and we wanted it fixed up. Submitting the claim to American Home Shield was nice and easy. I went online, told them what I needed and they sent somebody up. The contractor agreed to come, did an outstanding job and I was happy. Moreover, they were professional and courteous.

American Home Shield fixed my washer, but a few times after I used it, it started acting up. I called AHS and they sent somebody out. The technician came out today to fix the transmission. He was very nice and knew what he was doing. I was standing back when he was running through the different cycles. When I was washing my clothes, when it was spinning, it kept a really loud noise in it and it shook everything. So he went through some cycles and said he found what it was doing. However, he can't fix it. He said he had to put in a claim today and get the part to fix my washer. Nevertheless, it was a good experience. So far, I'm very satisfied with American Home Shield. For those who got a house with different appliances and they start breaking down, it would be a good idea to get AHS. It seemed very valuable.

One of the toilets wasn’t flushing properly and two of the sinks were slow running. When you open the valves, the water barely trickles down and the guy from American Home Shield doing the repair put some new equipment in all of them and fixed it really quick. He was excellent, understood my description of the problem and was really easy to work with it. I submitted a claim for that online. I’ve used their website twice and it has all been good every time. American Home Shield is an excellent buy except for the fact that I give $75 every time I need to call. That seemed to be a little ridiculous just for a simple plumbing problem. If I wasn’t disabled, I could have fixed it myself. That's why I could tell the guy what I needed, although I don’t have the hands to do it. Nevertheless, the plumbing has been performing great since the repair.

I recently submitted a claim with American Home Shield for a plumber to come out. But my overall experience with them was not very good. My wife pays American Home Shield $70 a month and although we were supposed to have someone service us, it took them 24 hours to respond to us. It took awhile to get somebody to come out and we had no plumbing for 24 hours. We had to call them back and then they got us with a plumber. But once the plumber came out, he was fine and very professional, and he did a very good job. Everything has been operating as it should and has been working fine ever since.

We have a remote controlled fan in our main family room where we pretty much spend most of our time and it just stopped working. Its light does not work and it doesn’t move anything. The guy from A1 Quality that American Home Shield sent looked at it and he realized what the problem was. There was a certain part that he had to order specifically because of the fact that the fan was remote controlled. We did not have a drop string to pull it and it worked solely off the remote.

The air conditioner was not running after we had hurricane Harvey. We filed the claim online and AHS gave us a company out of Dallas which was five hours away. I called back and told them that they gave us the wrong company. Then they gave us a company out of Port Arthur and the contractor who came, Romeo, replaced the part in the AC. He was a nice guy.

I’m happy with AHS so far. When the cooling of the AC was not coming up, I called them up. The representative I talked to was fine. Then I waited maybe two days for someone to come out. The contractors explained everything and they took me around to show me what the problem was. It was just a wire that came loop. Everything's been fine now. I would recommend AHS. I have plenty of experiences with them and they're really good.

Last year, I had an issue with my dryer where it was not heating. The contractor came out and figured out that it was a switch that had overheated, and it rectified the situation. About a month ago, the same issue returned. I submitted the claim online and then subsequently, I called over the phone. I thought it would be quicker for me to just call in and customer service was very helpful in helping me process that. I paid my deductible, the technician came out and took care of it. He was great. A week later, the same issue again so this time, I made sure before they came out, I looked through some things myself and made sure there was no extra lint or anything in it.

My heating unit's temperature was like 80 - 82 and it's still blowing cold air so I called American Home Shield and made a claim about it. When the technician came to fix it he did something but it was still blowing cold air that night. So I asked if he could come and see it again and he said I needed a control tab. He tried to order from American Home Shield and then he got the part from somewhere in Columbus or West Point. He came and put it back in the next day. They were very prompt, on time and everything was fine.

My microwave broke. Submitting the claim online to AHS was fine, the only thing I had problems with was getting them on the phone. I was literally on hold on the phone with American Home Shield for an hour and a half. But other than that, it was fine. Also, when my husband stayed home for the contractor and each time those guys came, they were gentlemen and professional. They were wonderful and they didn’t make a mess. The woman that works at that office and does the scheduling for them was excellent too. Customer service was great. The contractor replaced my microwave, and everything went well.

The furnace start did not work, so I needed somebody to look at it. The process of submitting a claim to American Home Shield was very easy and simpler than I imagined. I did it on the website and said I needed a professional. Somebody then called me up almost 30 seconds after, where the contractor and I had an excellent communication. However, the contractor was busy, so I hoped that the response was quicker because it was cold and we did not have a furnace. Nevertheless, I'm very pleased with the experience and the agency that came out. They took care of the issue and probably saved some money in the process. The furnace got repaired but part of the repair required changing out some asbestos-laden. It wasn’t the whole ductwork, it was the flue pipe. Now, the furnace is perfectly working and everything is fine.

I got AHS when I bought the house at the end of December. After the oven was installed it was not put in the properly. The floor was not based right and the gas oven was not lying flat. I requested service from American Home Shield online and the response was super fast. Then the problem was taken care of very quickly. The contractor they sent came to the house and he finished in no time at all so I was very happy. And he came when he said he was coming. I had a good experience.

I had a stoppage in my bathroom, in the commode and the shower so I called American Home Shield first thing in the morning. The technician came out the next day and he was very good. He went over things with me when he was finished, told me what happened and what he did. Since then, the performance has been going well. Having a warranty is very valuable and I would recommend American Home Shield highly to a friend or a family member. I don’t have anyone to fix things and so, it's economical and very easy to get things handled.

I put in a request for service with American Home Shield over the website, tell them what's not working, then I very quickly get an email saying that they have contacted this particular company to do the service and that they should be calling me within a period of time. But that I can call them and they provide the contractor's number. One time, I was having some work done in the kitchen and I found out that our floor drain wasn’t draining properly. The contractor came out really quickly and cleared the drain for us.

We submitted a claim online for the connection of the water heater and the contractor then came the next day. He was nice and everything went well. The only thing I didn't like was that when I tried I calling AHS to set an appointment, I could never get through so I wasn't able to speak with anybody. Also, we got the insurance when we first bought our home since we weren't sure how everything would be working, but we have chosen not to renew it this year. Nevertheless, my husband and I were very satisfied with them.

When my microwave oven went out, American Home Shield replaced it for me. Their website was easy to navigate when I submitted the claim online and the contractor that they sent out was very professional. Since then, everything has been perfect. American Home Shield is worth it and I would tell my friends to use them.

The first time the heat stopped working, I submitted the claim to American Home Shield online and so, the contractor came out right away and fixed it. The second time was on a weekend and I called and spoke with a rep to get someone out right away since I have kids. They were able to fix it the same day. The rep at AHS was great and the process to get someone out was very good and there was no waiting time. Plus, everyone in Liberty, the company that I used through them, has been great. AHS is worth having when you have emergency situations and you’ll have a great turn around to get someone there. They are awesome and I would tell my friends to get it.

Our pool pump was not operating and within a couple of hours from submitting the claim to American Home Shield, I got the notification that the claim has been accepted and they would have somebody contact me. I submitted on Thursday and Josh, the technician, called on Friday and said he would be out on Monday. When he came, he started to get everything up and running, but then he had to come back on Tuesday. It took him only a day or two to fix the pump, and then he went on about his business. American Home Shield is a good-to-have company, it was a good experience and I’m satisfied.

I had a great experience when I called AHS for my refrigerator. The contractor found out that the refrigerator was leaking freon, but he ran out of freon because it was so much. He took off, came back and resealed the leak. He couldn't quite fix it the way he wanted, but he went beyond his duty and handled the job. On the other hand, the refrigerator is not quite cold enough anymore and it may be leaking again so, I'm going to call back on it. Other than that, I was very pleased.

I had a great experience with American Home Shield the last time but I've been having the old issue with my AC for a year and a half now. They've been coming back several times doing the same thing but I can’t keep paying a person to come out for just Freon. Right after three months, it would break down again with the same issue and they would come back. I realized that they wait until it runs out. They know how long it’s going to last. They didn't fix it like they were supposed to the first time. One time, a contractor also called on my house even though they did not call me. I still had to pay a fee and I was disappointed about that but it was fine. That aside, the contractors sent out by American Home Shield were good.

I had a toilet that was leaking and I filed a claim for it with American Home Shield by phone. The people that they sent were very polite and neat. They got to work and did the job. They were good. The toilet doesn’t leak anymore but sometimes when I go to flush the toilet, it would need to be flushed more than once because it doesn’t always go down all at one time. AHS is a good company and so far, I've had positive experiences with them. Consider them if you're looking to get a home warranty company.

I submitted a claim to American Home Shield over the phone when the heating wouldn't turn off. The rep was very pleasant and helpful. She was straight to the point and that was what I needed. That was on a Sunday and I got a call from the contractor the same day, telling me that they would be out on Monday and at what time. The next day, somebody came out and he was very nice. He was out for 30 minutes and he fixed what needed to be fixed. Afterwards, I also had a follow-up call from American Home Shield from the agent who had put my claim in.

My garbage disposal wasn't working and submitting a claim for it with American Home Shield was pretty easy. I just jumped online and told them what was wrong and they set up an appointment. They were able to send out a contractor pretty quickly. The contractor called me when they were on the way. I met them at the house and they did what they said they were going to do. The guys were great. They put a new garbage disposal in, so it's working pretty good. American Home Shield is worth the money.

I have one claim with American Home Shield that has been on-going for a year and it has been horrifying. They have this company that they're using which is a horrible company. My air-conditioning unit was leaking last May and AHS had the company come out. This company has a lot of turnover with their employees because each person that came wasn't able to fix it. One guy came and said that he fixed it. Then it started leaking literally a couple of hours later. Someone else came who tried to fix it and it was leaking again. Finally, the last guy that came was somebody who has his own air conditioning company but works for this company sometimes said that I needed a whole new compressor and a drip thing. So, the company tried to tell American Home Shield that I owe them money because it was too hard to get to my unit and that they were going have to spend quite a bit of time doing it.

I was having a problem with the dryer. When the guy sent out by American Home Shield came, he took it up, paused on everything he was doing and said that he had to get some parts. He came back three days later and tried to fix it. It worked for a couple of days but now it is broken again. So I'm expecting another person to come, this time, from another company. Also, I had a fan and its light was not coming on so I called AHS. A contractor came and looked at it and he said that I need to get another fan. He told me that it's cheaper to get another fan and for them to put it on, I have to give $75. He took the fan and left. I then bought a fan waiting for him.

Our shower valve was done by two plumbing companies a long time ago but it was still leaking so I complained. I called American Home Shield to submit a claim and their claims rep was great and very helpful. Up To Code was sent and arrived after three days but when they called American Home Shield, the plumber said that it's not covered by insurance. American Home Shield sent another one for a second opinion and it was finally resolved. Everything's good right now, except for my kitchen sink. The kitchen sink leaking down on the cabinet is the main thing I was complaining about and the others were just secondary. However, they were saying it's not covered again so I have to look for somebody who's going to fix it. Still, having a warranty on my property is very valuable for me because we can call them any time and it's cost-effective too. I already recommended American Home Shield to my brother and he also took it.

When I had taken stuff out of the washer and put it into the dryer, the dryer started making all kinds of terrible noise, so I shut it off. There was a wired spring that got in the dryer and made all of the noise. There was a metal ring around the gasket there that's 18 inches in diameter and when the contractors came out, they had to order a new ring, which cost $4.49, and put it in the washer.

A tenant lives in the house and there has been an electrical issue in the panel box and a heating coil type of deal. AHS found somebody quick like they usually do and got somebody lined up. The contractors had to check a time within 24 hours and then they coordinated with our tenants and got out there quickly. We got the issue taken care of and everything was positive. We’ve had American Home Shield for five years and I have no complaints. They’re a good company and they take care of us each time. Also, I have recommended them before because they have saved us good money.

American Home Shield is usually prompt in having assignments. They have called me and responded to any issues or whatever case there have been. But there was this one particular contractor I had an issue with. When my refrigerator stopped being cold, AHS hooked me up with the contractor who was rather abrupt. I did an honest after-service survey and mentioned that although the contractor fixed the fridge, he didn't call to make an appointment and just showed up a half hour after I called and he didn't clean up after himself. Then he called me after he saw that survey and said, "Now, you're with me on the phone for 15 minutes." So, I won't be using that particular contractor anymore.

I put in two claims, one was for plumbing and the other one was for my HVAC system. I called American Home Shield and the lady I talked to was very pleasant. However, she didn't know if something was covered and that was something that was a little bit disturbing. She told me, "We can send somebody out but every claim or every area got a charge." I told her to not send anybody out for me to spend $75 if she doesn't know if it's covered or not. I wasn't pleased with that.

My water heater burst and I filed a claim for it with American Home Shield over the phone. I talked to the technician they sent and he was very responsive. They replaced my water heater. Everything was great with AHS and it's well-worth having the warranty.

I have a double oven for which I filed the claim on February 19th and it's been going back and forth. Jones Family Appliance Company was blaming American Home Shield and American Home Shield was blaming Jones Family Appliance. I received a voicemail a couple of days ago finally coming to the conclusion that they have to replace the oven. But I still haven't heard anything about it and that's the thing that I'm most upset about. It will probably be at least two months by the time something even gets discussed, which is ridiculous.

The bathroom shower diverter went bad and I submitted a claim online to American Home Shield. They contacted Wood’s Plumbing and after four to seven days, they were out here to change the diverter. Since then, everything has been fabulous. Wood’s representative was very helpful and talked me through the whole process that they were going to do, so there were no surprises. American Home Shield is worth every penny.

The ice maker on my refrigerator was freezing up and seems like there was a leak. So I called American Home Shield to submit a claim and I had a really good experience. The claims representative was very pleasant. They took my request and they told me that a repair service company would be contacting me shortly. And then they would email me a copy of my request and who would be coming out. The tech came out within a week and he was really good. I was very pleased with this company. I’ve had some other companies come out and I was not impressed. But this one was really good. He was very thorough. He looked into my refrigerator and explained to me what was going on without a problem. He had to order a part and then it was him that came back out to install it.

My most recent claim was for heating and I submitted the claim by phone. Both the AHS rep and the contractor that came out were good. The contractor let me know what was going on and the repairs were done in one day.

I filed a claim to American Home Shield for a leak in the plumbing under my house. I noticed it when I was going barefoot. When I walked back into my office and over to where my computer is, I stepped down and the rug was wet. I started feeling around the area where a couple of years ago, there was a leak under there in the same place. I called AHS back then and the contractor came out. They went under the house and did something and stopped the leak. But these last two times when the contractor came out, they said there was no leak. He said that the water was running off the roof down the side of the house into the patio door and that it wasn’t necessary for him to go under the house on both times. He left, and I got an email from AHS telling me that they were closing the claim.

Our refrigerator went out and stopped cooling. I submitted a claim for it by phone and it was automated. It asked me questions and answered, and they said someone would be in touch. The next day, we received a call from the appliance repair company scheduling a time to come out. They did everything right and they were here when they said they would be. They replaced one part and it worked for a couple of days and went out again. And because it had only been a couple of days, we called back and they used the same claim. They came out and replaced a different part and it's working fine. I recommend American Home Shield all the time to people. I'm really surprised that so much is covered.

Our fridge went out, it was 10:00 at night and I didn't have a lot of time. I submitted the claim online at American Home Shield, and somebody came out and fixed the unit. Now it's running fine.

I had two appliances that went out and I got new ones in place of them by American Home Shield. When they put the stove in, it wasn’t working. But a contractor showed up after a week and fixed an electrical issue with the stove. There was a wire that wasn’t connected all the way. The stove was all good since the repair. I usually call when I submit my claim to AHS, but on this one, I did it online and it was much smoother. Phone call-wise, they were horrible. They were very hard to get a hold of.

I was having a bit of issue with my washer rack. I called AHS and told them what appliance was out. I think that was my first claim with them. Then they sent someone out. It was very, very quick. The service guy was very, very professional. He explained everything very plainly and told me what I would need, and how long they’re probably in. It was accurate. And he came back out and replaced it. The washer rack is now working excellently. I had a really good experience with AHS. I would recommend them.

Our hot water heater needed a new element and we tried to do some self-maintenance but it didn't work. I called American Home Shield and they sent out a kid who was able to fix it. The time before that though, I was not overly happy with. I had a faucet in my bathroom that was leaking and the schedule that I was given, I wasn't home. The guy came early, replaced the cartridge, fixed it and left. I was running an errand and got home in time to see him but he was gone. I had a question I wanted to ask and he wasn't very considerate about the carpeting. He wasn't very tidy about his business too.

I had an ice maker that was not working right. I submitted a claim online and they came out as quickly as they could. They diagnosed the problem most intently and then, we had a replacement ice maker. The replacement part came in about a week or so, and they scheduled another appointment and came out and installed it. The whole installation process took about 15 minutes. The ice maker works fine now. American Home Shield has been pretty good and I've recommended it to some people.

My water heater went bad and I submitted a claim with American Home Shield over the phone. The process was smooth and easy. The contractor they sent out was excellent and did a good job. Overall, American Home Shield has paid for itself every year that I've had it.

I called American Home Shield for my air conditioner and left a message. Then, someone called me right back. Right at that moment, the rep sent me an email confirming and telling me that they would call me to set a date when a contractor would come. The rep called me and told me that the contractor was on his way. I prepaid online so I wouldn’t have to pay the contractor when he was here. He was fantastic and he told me that it wasn’t as bad as I thought. The air conditioner was in an older house and the guy changed the thermostat for me and he told me that my unit was filthy because it gets so hot and muggy. Also, it got a lot of mold on it.

Ice was building on the fan in my air conditioner. It was low on Freon. So I put the request from American Home Shield. They got a $75 charge. The tech who came was a Spanish guy and he said that he would be needing some Freon as well, so he put three pounds of freon which was about $400 extra. The thermostat was not working fine too. It kept on moving and the sensor was not working, so for 24 hours, heating was running. He changed the thermostat as well. So far, the air conditioner is working fine. My main concern was my bill but it is under control now. I got invoices from them for the work which they have done. Other than the charge for Freon, it was fine.

AHS fixed a dimmer switch in one of my bedrooms. Although it's hard to get a hold of them on the phone sometimes, I'd rather call and speak with someone. Their rep took care of the problem perfectly. Moreover, the contractor took less than an hour to take care of the problem. It went very well and I was very pleased with the experience.

The water heater didn't last long. I submitted a claim online to AHS and the website was good. It was super easy doing it online instead of calling. The interaction I had with the technician was good but the problem is still there, so I called him this morning and he would show up anytime.

I emailed American Home Shield for them to send a plumber to work on my master bedroom toilet. Someone came out the next day and it ended up being a simple repair. The plumber was there for only about 10 minutes. He was very pleasant and knowledgeable about what he was doing. And so the experience worked out real well.

The microwave went out and I went online to submit a claim to American Home Shield. I requested for service and it was followed up by a phone call from GE. The person who came did a great job. He was on time, very professional, knowledgeable and clean. Moreover, he figured out the issue quickly and fixed it. AHS did a great job and I had a really good experience.

A couple of switches in the electrical box in the garage, which had the fuses for the different rooms in the house, tripped and got jammed. If there’s a high voltage, they get tripped. I can actually turn it back on but it wasn’t turning back on at that time as they were stuck. Because of that, I did not have a power supply in the master bedroom and master bathroom. AHS's claims process was very smooth. I got an appointment for the tech to visit us in about three days and he just took ten minutes to fix the problem. He was good and he explained to me what the problem was. He even showed me how I can fix it myself next time.

We had a contractor come out to work on the filter system of our pool and they put a new one in. The technician was very professional, and did very quick work and I'm very happy with it. And I'm just happy I have American Home Shield.

We had a few lights that would not work anymore and it did not seem like any circuit breakers were tripped. So, I went online and submitted a claim to American Home Shield. Their website was easy to navigate. I got an email quickly saying that the electrical company would call me soon. Then, the electrical company called me to schedule an appointment that worked well for me. They came out and they were here when they said they would be. They were great and courteous. The contractor fixed the problem quickly and in one appointment. There were a couple of two circuit breakers and the circuit breaker box that were bad, and they had to completely change them out. Since the repair, the circuit breaker has been performing perfectly. I would recommend AHS.

The toilet was clogged up and it was not bringing down the contents. I called American Home Shield and had somebody up for plumbing. The contractor who came out was excellent, and he was a very nice gentleman. Since the repair, everything has been fine. However, sometimes AHS is not current on their record keeping, and, occasionally, they thought that I did not pay when I did.

When we bought the home, we got American Home Shield and it has been wonderful. I keep telling my sister to get AHS but she has not. It is a very good thing and we are blessed that we have it. AHS is very reliable and it's worth the money that I pay a year. It's like an assurance that I do not have to worry. And even if nothing happens all year long, it relieves that tension. Recently, my brother was the one who submitted the claim to American Home Shield about the refrigerator. I was out of the country at that time. I spoke to somebody before and I talked to my brother. AHS took care of the refrigerator. Their technicians were very polite because, on other occasions, they called, made appointments and came. They have been very kind and they also explained things to me.

My pump didn’t work. I called American Home Shield and said I needed it fixed. I went online at three o’clock in the afternoon and I got a call back before five o’clock. The tech was there the next day and it was taken care of. I wasn't at home when the tech came over. I was dealing with the doctors at that time so the tech and I were texting back and forth. I left the gate open for him and he called me up and said that there was a capacitor issue.

I had a leak and the plumber came out and he took three holes cut in my ceiling before he found the leak. It took the plumber three or four visits before he ever found the problem. But then it still leaked and they had to come back twice or thrice on that before it was resolved. And then the guy came out to patch the ceiling. But they were rough, and I wasn't very happy with the way that they did the whole thing. He knocked the picture off the wall going up the hallway, and it fell coming down the steps. I went in there, picked it up, went upstairs and I told him that he needs to be careful doing things.

My most recent claim with American Home Shield was for the washing machine. My interaction with the rep was fine, so was the contractor. But I had to buy a washing machine because I'm a caregiver and I couldn't wait for AHS to make up their mind. I'm waiting for them to send me a reimbursement check. It has been over a month and AHS said they would send a check out on the 28th of February. I called AHS to tell them that I haven't gotten the check yet and now they're going to send another one. It takes 14 days to get it, so that’s a hassle and I'm not really happy that I have to wait so long. Nevertheless, I've had AHS forever and I'd recommend them. It's a great service to have when stuff goes wrong.

Our dryer wasn't drying all the way. I sent my claim to my contact at AHS and she put it in for me. The contractor then came the next day and he was very nice and professional. He did what he needed to do and left. AHS has been great and their warranty has been very valuable to me because I don't have a whole bunch of money out of pocket to pay for the repairs. It's nice to just have to pay a copay and get the issues taken care of.

The fan in our furnace wasn't putting out heat within its blower system. AHS ordered a part from Carrier, but there was a problem with having it delivered to the contractor and AHS never told them to get to the customer in an expeditious manner. The AHS reps were pleasant and polite, but they weren’t knowledgeable about what was going on. All they could do was tell me they would check and see what was going on and they'd try to help me as much as they could. Nobody ever emailed or contacted me and tell me what was going on, if the part was in and if Carrier didn’t have the part. We had to wait a long time to get the part from Carrier and AHS. The contractor, on the other hand, was excellent and on the spot. He was trying to help me as much as he could but it was a tedious thing. My wife and I are elderly and we were in the house without any heat for almost a week and that was really difficult. I'm not too happy with my experience.

We have a combination oven and microwave, and the microwave went out. So, we called for American Home Shield to send someone to come repair the microwave. However, the unit is 20 years old and manufacturers don't make parts for it anymore. The technician looked at it and called to see if he could find the part but he couldn’t find the part. He said that the only thing he could do was recommend that it be replaced.

My microwave has been out since November during Thanksgiving time. I went online and filed the claim to American Home Shield. Getting a hold of customer support on the phone has been, several times, with a long wait like close to an hour. That should be improved. But when I’ve submitted the repair order, they’ve always been out in a timely manner. And I’ve had several repairs that have been no problem. It was just the microwave replacement that seemed to take awfully a long time. The contractor was not able to repair it. When they brought the first microwave, it was damaged. Then I had to wait for them to get another one out. But it was taken care of and I finally got the replacement a couple of weeks ago. AHS is fine and it’s better to have it.

I've had American Home Shield on a couple of different homes and I've always been satisfied with the results. It's a very well worth insurance policy to have. Recently our air conditioning wasn't cooling because it was low on Freon and there were also some broken wires outside that were repaired. Submitting our claim couldn't have been easier. I just submitted it to American Home Shield and someone called. The contractor who was sent out was very professional and he went right to work. He did a great job and I would recommend him.

There was a little bit of leak in one of the rooms. The bathroom pipeline had to get fixed. I called American Home Shield and they responded quickly enough. I did the request on a Sunday and some company came in by Monday. They did their job well. The only thing is that they had to put a two-way drywall and American Home Shield didn’t send anybody. Eventually, when I called, they said that when they find somebody, they can fix it. But this is Texas and it's hot and with the drywall out, I was getting a lot of the attic heat into the room. It's about close to 100 degrees here and I had the drywall open.

My ice maker was not making ice. I called American Home Shield and their reps were very professional. They were able to set up a contractor within 24 hours. The contractors were nice and professional, except one who was hesitant to touch the built-in. The first guy said that a plumber had to come in because the problem had something to do with a valve underneath the refrigerator. But when the plumber came in, he said that he wouldn't touch a built-in refrigerator and he ran away. So we brought a plumber in on our own and he said that the valve was not fixed so, he repaired it. The ice maker is working now though it took about a month for it to be fixed.

My 15-year-old gas furnace comes on, but when I put my thermostat on 70 and it won’t kick in until three hours later. My thermostat drops all the way down to 64, but the heat works fine. It is just that delay in coming on, and, so, I have had two claims for that. The guy that American Home Shield sent came out and he replaced something in my furnace. And then I experienced the same thing, so I called back. My husband has an appointment for them to come tomorrow.

American Home Shield is doing a very good job. I made a claim with my AC unit. A screw inside had to be changed. I called them directly to submit my claim. The service was excellent and I like it.

My son was home alone and heard the air conditioner condenser outside the house making a funny noise and blowing what looked like white smoke, so he turned off the system. We called AHS and they sent someone. The guy who came was very professional and did an evaluation. He said that what my son saw was perfectly normal.

American Home Shield sent someone to look at both of my dishwasher and my stove. They fixed the dishwasher, but the stove was very old and they had to order some parts. We had been contemplating on replacing the stove if they couldn’t fix it right away. I called them and asked for the repairman who was here. He said to call the next day because all the parts are ordered through American Home Shield. I called the very next day and the girl said to me that it looked like American Home Shield was having a problem getting the parts. I said that it was just as well because maybe they have a policy where they’ll replace it or cash out if things are so old that they can’t get parts. I said that I’d be interested in that and I can use the money for a new one.

My experience with American Home Shield has been good. The plumbing was busted up when I made a claim online and the plumbing rep got a hold of me very fast. Then the contractor came, did their thing and left as it should be. It has been performing good since the repair.

The rubber seal around my washer was collecting fluid. I filed a claim online with American Home Shield and had a very good experience submitting it. Then, the contractor, Mr. Appliance, contacted me in less than 24 hours. They were very helpful and tidy. Also, I knew the guy they sent out because he had been here before.

My refrigerator was broken and I told American Home Shield I was disabled and that I had medicine in there. They just ignored it and every time, they would say that they can't help me and to wait for an email. At first, when I called, they wouldn’t even get someone that day. Then the refrigerator started working, so I cancelled the claim because I called on a Friday and they said they couldn’t get anybody out until Monday. My friend then said that it didn’t start working again. I called right back and then they sent me to a company that was in a 909 area code and doesn’t even service my area. I had to call back and then they sent me to A-1, which has really bad reviews.

A week or two ago, I called American Home Shield about our drainage softener that I thought had gotten replaced. It was super old and it broke off. But I was informed that it was not replaced last year, so we did not do anything about it and that was on us. A few weeks before that, we had some sort of a leakage in our bathtub. So, the contractor came out but they deemed it as a hole around the drain and it was for caulking. They said they normally didn’t do that, but I asked them to do it so we wouldn't have to go to the store and buy. He said he would call his boss, and his boss said okay, so the contractor got the clear sealant caulking and did it for us. I was incredibly happy with him for doing that.

One of our faucets was leaking in the middle while another was leaking even though it was turned off. I called AHS to file a claim and the rep that I talked to was unclear at times. I mentioned the kitchen faucet to her and she told me that it was covered but when I told her about the faucet in the toilet above the tub, she thought it was the faucet in the tub. So, she asked me if there was a warranty for the tub. I told her it was just a regular faucet in the bathroom that we turned on and off above the tub. I also explained to her that all faucets are covered. I had a few problems understanding her as well but when she repeated everything, we got things clarified.

I got a hold of the person quickly when I submitted a claim to American Home Shield for the toilet although we had a little confusion about whether it was really an emergency or not. We had some water overflowing and I would have taken care of that but they decided to call it an emergency. So, the contractor had to adjust the schedule to get out quickly. The contractor was capable, took care of things, knew what he was doing, took care of it with good dispatch and everything seems to be back to normal since the repair. American Home Shield did what we contracted them to do, they were prompt in taking care of the issues and they got the people to fix things.

The heat pump wasn’t working and submitting the claim to AHS was fine. However, the company they hired to do it was incompetent and awful. They were unqualified to fix the unit. They shorted the whole thing out and made it worse. The first company never came back in and after four weeks, American Home Shield finally hired another company to come in. The tech came in and did the whole thing in an hour. He was wonderful. We're quite satisfied with AHS, but they could have resolved the issue much sooner. All in all, I’d still recommend them.

My experience with American Home Shield has been good and efficient. I noticed some leakage coming out of the wall and I had started experiencing it one week prior to reporting the claim. I did that online and it was simple. But it took four days before I got in contact with a contractor. I called one and a half days after reporting the claim and no one called back.

I called American Home Shield on February 28, 2018 because my real estate agent had reported the hot water tank was leaking (my home is for sale). They very quickly sent out a service provider who said they did not service propane hot water tanks. That having been reported, they sent out another provider on March 2, who affirmed that the tank indeed needed to be replaced, and the shut-off valve and piping around the tank also needed to be replaced to bring it up to code. So far, so good. Then nothing was done! The provider did not report back to AHS (according to AHS).

I have used American Home Shield three times now. Every time they were called out they found a reason why they would not cover the problem. This company is a joke. You are better off putting the money in a savings account and hiring your own professionals. For example, in the contract it states hose bibs are covered. What they do not tell you is this only covers bibs inside the home not the bibs outside your home. Even if it is attached to your home that doesn’t count. Scam. Scam. Scam. Do not waste your time or money.

I had a leak in the bathroom and my basement. It was getting worse so I called American Home Shield. It annoyed me when I had to talk to a machine but their response was wonderful and my claim was taken care of immediately. It was a horrific day and snow was coming down profusely so I was shocked that the contractor came and he was timely.

I spoke to someone on the phone tonight and their first two answers to me were "read the contract". I asked her to help me wrestle with issue I was facing - pay $720 to fix my AC (I am an AHS customer but Freon is only covered 15%) or buy a new AC system ($8K-$10K) with my own money. I would prefer that when my AC breaks and that repairs will continue to increase over time, we reach a point where a new AC is ordered. However, I was told that AHS is a repair-first company and technicians indicated that AHS would do everything possible to avoid replacing our AC system. They explained that few, if any, local companies want to work with AHS due to the small amount they pay technicians and the hassles they put them through to fix things. I asked to speak with the woman's supervisor and she told me, "no way" but someone could call me back if I did not want to talk to her.

I had this warranty service for years, until a couple of months ago. They have changed their services without notice. I normally buy, and pay for a year service. They double charged me, plus I had to pay the company who did, should say did NOT, do the service request. I have heard several complaints from others who have had the same problem. I am a disabled senior citizen and am looking for an honest Warranty company that is a good price. Fixed income is tough, ask other seniors. Thanks for your help and support for sending me other companies to contact. Watch out for American Home Shield!

The ice dispenser on my refrigerator had an issue. I submitted the claim for that with American Home Shield online and it went fine. However, it ended up being two service calls because the contractor came out and he was not able to really figure out what was causing the issue. The ice dispenser would block, so nothing would come out. He unblocked it but he did not diagnose the cause of it, so a few days later it blocked up again.

There was a damper that was up in the attic. It was a broken plywood and it didn’t allow me to adjust the heat to allow a certain amount of air to go just so it warms. I went online and submitted a claim to American Home Shield, then they called me and set up an appointment. The following day, the tech came over. He was extremely fast. We had used somebody else and this guy came out of Richmond, and for some apparent reason, he seemed like he was a whole lot better than the local guys around here. After the repair, the heating element has been very good. My wife's sister-in-law stayed downstairs and before the repair, she used to complain that it was cold. Now she complains it's hot, so I know it's working. I'd recommend American Home Shield to others.

There was something wrong with my heating system and I filed a claim for it to American Home Shield by phone. That way I could talk to someone to get the right information to make sure I'm covered for the item. The service was excellent. The contractor set up the appointment, they came out and fixed my heating system. They had to come back out because it wasn’t blowing correctly. The work was done and I'm satisfied. I would recommend American Home Shield.

My experience with American Home Shield was disappointing -- it was nothing short of fraud. We had a leak in our evaporator coil and they underpaid the technicians to do the work. The work was for 300 bucks but I have to pay over a $1,000 out of pocket for uncovered things to get fixed. The technician told me that the state of Texas required it to come up to code. I consulted with more reputable air conditioning companies and they said that it was what the state of Texas wants to be done but it is not a requirement. I asked the air conditioning company, as well as American Home Shield, to provide me documentation showing that this is a state requirement and they have yet to produce a documentation.

American Home Shield answered my claim for the garage door and sent someone right out. I filed the claim over the phone and the contractor called me within a few days, and we worked it out for the day that I could be there. The technician was friendly, and he seemed to know what he was doing really well. However, the garage door still wasn’t working quite right, so AHS sent the contractor out again. It turned out that the sensors were bad, so they replaced them and so far, it’s been working all right. And everybody at AHS has reacted pretty quickly and they answered my questions as well.

I had an AC unit that quit working. It was the heating part and I had no idea what it was. I called American Home Shield and the contractor was promptly there. They came when they said they were going to come and the guy was very courteous and business-like. I liked that he discovered what was wrong very quickly and fixed it in about an hour and he was gone. It was a faulty wire job that had a short circuit and he fixed that. Plus, he put an inline breaker. He had a breaker but he didn't have the correct one there, so he improvised and made an inline one that works just as great. He was working in the attic and outside and he did everything efficiently. I asked him what was going on and he told me exactly what it was. He seemed like a very nice man who is well informed and he knew what he was doing.

We had a clogged sink drain so I submitted a claim online with American Home Shield, and I had no issues with their website. The contractor was able to repair the issue and our sink has been fine since the repair.

My water heater was busted and I had a good experience submitting a claim to American Home Shield because they had a mechanic in the area that they sent over. The process went smoothly and the heater is fine since the repair. I recommend American Home Shield. It's a dependable company and I didn't have to spend hours on the phone. I talked to somebody and got results.

Our dishwasher didn’t work and it leaked. There was some bad weather so it took a couple of weeks for American Home Shield to coordinate the repair and get a fellow to be able to get up there. When the guy came, he shook his head. When he opened the dishwasher door, it said 1986, so it was just old and had died. We picked one of the least expensive dishwashers for the replacement. It's extremely quiet and everything seems to be working well with it. Moreover, I don’t have to wash dishes anymore so our day-to-day operations has greatly improved. Having the warranty is quite valuable given the age of the place. We've had a good experience and are glad we have American Home Shield.

My experience with American Home Shield was absolutely horrendous. I sold my home on February 28th and I called AHS on the same date and told them that, and I was closing escrow as well. The gal said, "We'll cancel it March 1st 'cause you don't cancel it until it's closed in case something happens." So, that went along. Everything was fine and then we closed escrow. I ended up paying for the annual renewal for the people who bought the house. About a week ago, I got an overdue notice for $54.12. I called and I tried to explain to somebody that the bill wasn't mine, and I didn't even know why I got an overdue bill because it used to be automatically paid through my bank account.

Whenever I have an issue, American Home Shield sends their tech out to fix whatever. The reps at American Home Shield get right on it too. As soon as we hang up, the service tech calls me to schedule an appointment. So they all own their job. But last time, the techs had to come out four times to fix my heater. It was very cold then and I had to go a couple of days with no heat because they had to order parts or the techs didn’t fix it right. American Home Shield needs to have more than one service tech for specific tasks. If the person can't come right then, since that was on a weekend, then they should have a backup person who can come, especially when there’s really detrimental weather. Luckily, I had a fireplace and that kept my house warm. Still, that was the first time I had a problem with American Home Shield. Most of it was the tech problem too and not so much of American Home Shield.

My sink was leaking and I filed a claim to American Home Shield. When I submit my claims, I either do it online or over the phone. If I call, someone calls me back and if I send a response online, I get a response back in a timely manner. The guy came out and told me that the sink is sitting in wrong. The sink should be on top with the marble but it was down onto the marble which was causing it to sink. I have to ask them to come out, remove my marble countertop and put the sink back in. The home is over three years old, so it's not a contractor job now unless I go to court and sue them because I purchased a home like it is and found out that it's incorrect. So at most, I can come up better by finding a repairman and having them do the repair.

I filed a claim with American Home Shield for our microwave. I did it online and their online site was all right and easy. The contractor was fine. He was clean, very helpful, knowledgeable, and very polite. They were in and out within half an hour. It was a great experience and the appliance has been working great since they’ve been out.

My most recent claim with American Home Shield was for a part of the heater that they didn’t cover under the warranty. Submitting that claim was difficult because the lady rep on the phone couldn’t understand what part of the heater it was that was broken. She just couldn’t comprehend what was going on. The contractor looked at the broken part, took pictures of it, and left. He said he had to go and research it because he didn’t know if it was covered or not. American Home Shield called me back the next day and just left a message. They said it was a part of the heater, but the cable that controls it runs around right into the guts of the heater. It's an electronic filter that goes into the controls of the heater. I wasn’t very satisfied with that. We just left it unrepaired because it was so expensive. Except for this last claim, we've had a great experience with American Home Shield.

The service company came out to fix the dishwasher. They ordered parts but they still couldn’t get the dishwasher working. So, American Home Shield sent out another company. Their techs were professional and courteous. They came out and they repaired the dishwasher. The only problem is that the kick plate that was in place got lost in the process but the machine is working properly now. AHS is a good company and having them provides a peace of mind.

My son has American Home Shield and he recommended it to me. Recently, I submitted an online claim to have my refrigerator's freezer section fixed. I had to set the appointment in advance because I was out of town and the contractor who came out was very good. He took care of the problem and the freezer has been working great since then.

A part in our outside AC unit needs to be replaced. I called AHS and submitted a claim and the whole process was easy and convenient. They then sent someone out the next morning. The contractor was done with the job within 30 minutes. We’ve had several things done, from the AC to the washer and dryer to the refrigerator and each and every time, the contractors they've sent have been nice, polite, efficient, and done a good job. If they can’t take care of it, like the dryer, they let us know what’s going on and they gave us a time when they’d probably be back. And then they show up and they do the job well. I recommend AHS.

Our ice dispenser broke and we filed a claim to American Home Shield. The interaction with the rep was absolutely great. Everybody was very polite and whatever we needed they were here. They were all good people, and their personality and the attitude were great. The contractor was very polite and professional. Everything that AHS fixed still works. When I have people come and do work for me, I’m always upfront and professional as well. But we had one person come from another company years ago, and they were so unprofessional. The guy was so rude and he was the boss. We even filed a complaint against them. He was talking to the guys that were doing the work for us and we were asking questions, and he just turned around and looked at us like he didn’t want to talk to us. But other than that, I have not had any issues with anything or anybody at all. To me, American Home Shield warranty is valuable.

There was a leak with my air conditioner and I placed a request online with American Home Shield. They then called me pretty quickly. The contractor that they sent was very friendly, courteous and timely. He called to check the next day to make sure that things were running smoothly and when things were not running smoothly, he came back immediately to fix the problem and everything was squared away. AHS is totally worth it.

My washing machine has been broken since February 28. I'm thankful I had a spare washing machine to use. I made a claim with American Home Shield for the washing machine. I called them and left a message over the weekend. They returned my call on that Monday and the service tech was out here on Tuesday. The representatives that they send are very knowledgeable, very nice and very polite. The technician came to evaluate the situation. He looked at the washing machine, explained what was going on and how the process would work, that he would submit the request for the part to be ordered. He said that once the part came to them, someone would be back to install the part. He explained everything quite well.