American Home Shield Reviews

My HVAC's fan belt did the most horrendous screeching noise ever. I can't use my heater because everyone in the neighborhood can hear its horrible metal on metal sound. AHS sent somebody out once and they said, “Oh, there's nothing wrong with it. You just turned it on for the first time.” But then the next time I turned it on it did again. It would start doing it at 1:00 in the morning because there's only a couple of times when it was really cold enough to turn the heat on. The tech came out today to replace the compressor motor and one of the fan blades on either condenser or compressor.

We couldn’t get our washer to set right and we couldn't get hot water to come through. The tech came out within a couple of days at the appropriate time. He reset the computer and that solved the problem. Then he showed us how to run the machine. He was very good. Now, I could wash the clothes again. I paid $125 for that experience, plus $50 a month. I’m visually impaired, so I file claims by phone and the reps have been very polite and helpful. Moreover, everything has been good so far. I would recommend American Home Shield to a friend.

Submitting claims with American Home Shield has always gone pretty smooth and their reps are very pleasant. Our coverage is for our retirement home in Florida and we live in Maryland, so we're not in it yet. We've had American Home Shield for four years and it has been a godsend because we don’t have to fly to Florida to get things fixed. It works great. It's normally a friend of ours who is there when we need to have it serviced. There was only one time that we were not pleased with the service that we received on a refrigerator repair but the next time, they sent someone different and it was fine. If one contractor doesn’t work, they’ll get someone else. When you have a home you’ve never been in before, AHS is a lot of protection because you're not familiar with the area and you don’t know who to call. It's very helpful and I would highly recommend everyone to have them.

American Home Shield sent out technicians and they came twice. The first tech came to fix the pump because it wasn’t working on the furnace. He was awesome. And then, an electronic thing went up and a week later, he came back but it was a holiday and he was on vacation so they had to call another company. They were okay and they told me to call BGE because there's a leak but they didn't return my call. I called BGE anyway and they came and fixed half of the leak, and now it’s off again. I’m in the cold right now and so BGE will come back tomorrow and hopefully, it would work this time. If not, then I might have to call back if it’s not a BGE issue again.

We just purchased the house and on the day we moved in, we noticed the heating and air system wasn’t working. We called the claim in and it was great. The people we spoke with at American Home Shield were very attentive. They suggested a person and we reached that person. They were out on the same day, corrected the issue and closed the claim. So the process was quick and painless, and we didn't have any issues when moving in. Also, the contractor was very professional and clean. He immediately found what the issue was and corrected it then he went ahead and did some other follow-up checks to make sure that the system was adequate and functioning properly. He explained, took his time and cleaned up. It went very seamless and he did a great job. The experience was good and professional. They were quick and courteous.

We were having several issues with the faucet and the hot water. We were also having an issue with a drainage line that was clogged and leaking. Filing a claim with American Home Shield was incredibly easy and quick. I talked to at least two customer service reps and they were polite and great at explaining what needed to be done. I couldn’t be happier. I had Old Republic before AHS and I cannot say the same about them.

I went online and put in a request for technicians to come and take a look at my washer and fix it. They came, took a look at it, ordered a motor and put it in but it didn’t work. They said that there was another problem and they needed a transmission. However, I had to call American Home Shield because I waited too long for a response and they said that they submitted the paperwork for the claim but never did, so I had to speak with someone there in order for me to get reimbursed. To cut the long story short, I had my washing machine replaced and was able to get reimbursed for the cost of a new one. I would recommend anybody to go with American Home Shield.

The company sent HVAC repair guys to fix my unit. You pay a 70 dollar service fee (which is fine). They came, fixed the unit, all good. That was in September of 2017 I paid 350 buck for refrigerant (again fine)... Now in April 2018 6 1/2 months later it's 4 pounds low on freon. They didn't fix it right the first time. Now want me to pay an additional 400 Dollars. Absolutely ridiculous, I have experience in the HVAC Field. I could have fixed this myself and saved 500 bucks. It's a sham company... DO NOT BUY ANY WARRANTY FROM THEM!!! They will patch stuff for 6 months and have you paying more than you would if you called and got the repairs done yourself. Rip off.

I was very satisfied up to the point where my refrigerator died and needed to be replaced. The technician was great and that's when the problem started from that point. We took me 2 and a 1/2 hours on the phone and a hold for the appliance customer service department to even get somebody to respond to me regarding my refrigerator replacements. I understand they're highly understaffed and I was told the average wait time is 2 to 2 and a 1/2 hours. That is true. This is now happened to me 2 times. I decided to let go of my frustration after I had a great customer service rep take care of me after the 2 1/2 hour wait. The replacement took approximately 30 days which was something that I was very upset about but chose to pick my fights.

I have had 2 experiences with AHS, both were bad. This first was on a refrigerator ice maker for my Humble Texas home. When it went out I replaced it myself because it was cheaper than my $125.00 deductible. However, after replacing it, the icemaker still was not making ice so I contacted AHS. I advised them that I had replaced the icemaker but it still did not work.

I submitted a claim with AHS for the washing machine, and it was easy doing it online. Once I submitted that claim, they got with me quickly. The contractor who came out was great. He seemed knowledgeable and ordered a part. And then, he came in and put the part in a week later and all is well. So far, I’m very happy with AHS. We’ve had it for about four months now and have had two things fixed already. Everybody has been great and I’d recommend AHS to others.

I've used American Home Shield a couple of times for different things and it's been good with them, so far. They've fixed my fridge and my stove. My latest claim with them was for the toilet and hot water heater that were having issues and then my sink that was loose where you turn the sink on. I filed the claim online and I got everything from them through text and email. The contractor from C & P Plumbing did a great job. I showed him everything then he explained everything upfront. He told me that the hot water heater wasn't actually broken and it was the pilot light that kept going on and off. He said that it had to be reset, so he reset it and he showed me how to do it. Then, he replaced the part in the toilet and tightened up the sink. Everything's working now.

I submitted the claim online and American Home Shield emailed me right away. They told me that somebody was coming out and I got it right away what company had been sent. However, the issue was really not electrical, and it was really stupid. All I had to do was tighten up the plate. It took the contractor a whole two minutes to do that and I didn’t know then, and from that, I paid $75. The plate that held the socket together was just loose, and there was nothing else wrong with it. It was a no-brainer but I didn’t want to take any chance. But the contractor that was here was great. He’s been out here before. He said I don’t have to keep taking that plug out of the wall. I have a lamp there and he said to just use the switch. He showed me how my switch was connected to that stuff and that info was very helpful to me.

I wasn't happy with First American Home so I got AHS on the line. I chatted with them a bit and they talked about their philosophy and what they were doing. Their price was reasonable and in line with industry standard so I'm like, "Okay." My only real concern was how they picked their companies. When I chatted with them about what they were doing with their selections, the feeling I got was that they were selecting reputable contractors with regard to price but not as the exclusive decision point. Then, the first contractor they sent me was very reasonable, professional, knew what he was doing and pleasant. He executed the task well. Then, most recently, my toilet was leaking. It was blown through the wall. I filed a claim online and it went very smoothly. The guy who came knew what he was doing and fixed the issue. I was happy with the service.

I had an issue with my washer and with my deep freezer. I submitted my claim online then I got an email. The people called me and I knew they were coming. The contractor has done work for me before so we're familiar with each other. They are good people and I like them. The washer was fixed just fine but after the guy left, he called me back and said that the freezer wasn't covered. I didn't really agree with that but it is what it is. That was the only thing I was not satisfied with.

Our toilet had a major failure that caused leaking and it flooded our house. It was pretty easy to use the American Home Shield website and they scheduled me with a provider quickly. They had someone sent out within three days. It wasn't super fast and it wouldn't be my favorite in an emergency situation, but it was okay. The tech was able to fix the issues within an hour. While they were able to fix what was wrong with it, now we have to actually repair and replace the toilet. I have a friend who’s buying a house and I have recommended AHS. As far as home warranties go, it’s pretty good. When we bought our house, it was specified to purchase an American Home Shield warranty but the realtor purchased a different brand. We were so unhappy with them that I made her buy us a new one with American Home Shield.

We moved to this property and then two weeks after we moved in, we had a problem with the heater. We filed a claim online to American Home Shield and then I received a phone call for the schedule. Their customer service was very good and the contractors came twice. The first time the contractors came, they inspected the heater then found out that the motor wasn’t working so they had to order the parts. And the second time, when they got the new part, they replaced the motor. And same as before, it took just half an hour and now, it's working fine. I highly recommend my friends to get a home warranty with American Home Shield because I felt comfortable and very responsible when I met them to have the service.

I had a plumbing issue that AHS could not resolve. The contractor they sent didn’t take the time to look for the cleanout drain. And they said they couldn’t go on the roof. They didn’t want to look on the side of the house. They didn’t want to look under the house because it’s a crawlspace and they said they weren’t allowed to do that so call somebody else who could. It was horrible.

There was a leak in the ceiling and I filed a claim for it online. Navigating the American Home Shield website was easy. They recommended a plumber who came out a couple of days later. He was very professional. He pointed things out and he told me what to look for in the future. He was knowledgeable about his job and he fixed the issue. My experience with AHS was very good and I’d definitely recommend them.

I submitted a claim to American Home Shield and their website was really easy. I dealt with the tech more on the phone than I did in person because I was at work. My husband did more of the interaction with him. The tech was really nice. He knew exactly what was wrong after he asked me what was wrong with it. American Home Shield made sure that they get out there as quickly as they could. They're pretty good. I would tell others that American Home Shield is worth the money.

We have a condo that we purchased in Ponte Vedra Beach, Florida. I've looked at other warranty programs and American Home Shield was set up by my realtor and he recommended them. I've seen their name and I did a little background homework on them and they seemed to have a pretty good reputation. The first time around, I had a dishwasher that would not empty the water, so the guy came out and fixed it. The second one was for an air conditioning. It would not cool down so I suspected it had a leak. The guy came out and confirmed there was a couple of leaks in the coil. So he took it out, took it to the shop, repaired it and put it back. It was great for 75 bucks, but I paid almost $1,000 for the refrigerant recharge. It's only covered for $10 a pound under that warranty and it's the old R22 system. Probably, in three or five years, I would have to replace the entire thing.

American Home Shield is a nice company to deal with. I've always been pleased with what they have done for me as far as fixing things. I called them to have a faucet replaced and the contractor was very nice and knowledgeable. He did a nice job for me and it was nice to have the bathroom sink back. The only problem that I have is that sometimes I have a problem, particularly toilets that are leaking in the tank but they don’t do it while the guy is here so it doesn’t get fixed. It's like going to the doctor and then it doesn’t hurt anymore. But that’s not their fault. That's just the way things are.

My biggest thing with American Home Shield is that their contractors are oftentimes not good. Every now and then, I get lucky, like with this guy. He’s from the same service company I had before and last time, he was very rude but he was okay this time. The claim was for the original dryer from my house that’s 20 years old. It wouldn’t tumble and the contractor pulled out a clump that looked like a little piece of styrofoam. Additionally, the knob had been broken off for years so I can't use it because I have to take pliers and crank the little metal thing. It's not a big deal. You just have to open the door but I don't know if I’m on hot dry or cool dry because there's no dial. But he said AHS doesn’t cover that. There are also a lot of things that they don't cover. I think I have the middle contract and I bumped it up a while ago. But the ice machine on my brand new refrigerator is not working and it’s not covered either.

We've had a claim with the heating and air conditioning unit combo pack. It wasn't showing off and on properly and it wasn't coming on. We thought it was the thermostat because it had some corroded batteries in there. But actually, it turns out to be the unit itself. There were two different kinds of metal in there and they thought one was heating up and now we've had to call them back out for a second time because it is making a horrible noise. So maybe it's the motor all along. They will be back out with the parts to finish that up. But I don't feel it's their fault, things just happen. It was the first time we've had to call them out and it has gone well. I've already recommended American Home Shield to several people.

I love American Home Shield when I file claims with them. Recently, the control panel of my stove went out and I filed a claim online. The process was really simple. AHS calls right back and lets me know who they got. Then, the technician calls and lets me know when he is coming out. He came in two days once he let me know that he was coming. Then, he had to order the part. It took a week between the time from the technician got the part and him coming back. He was good and he told me what he did. He was so quick that he would just pop in and then pop out. It’s very important to have a warranty on a property since it is easy in case anything breaks. We can’t always afford a brand-new stove.

Our AC was making an ugly grinding noise. Apparently, the fan motor and the capacitor needed to be replaced. I went online to file the claim with AHS and it was an easy process. There was a bunch of menus which asked about the problem I was having and I chose AC problem. After I submitted the claim, I got text messages saying that I would get a call within the next 24 hours from a certain company. They did and they set an appointment. Then when the contractor was coming he also called. He was awesome and professional and he figured out the problems really quickly. He was done in less than an hour. I just recommended AHS to someone because their warranty is good to get for the house.

The heat stopped working and I filed a claim with American Home Shield on the same day. I called their customer service and the rep was helpful and she made it easy. She took all the information and then, gave me the information of who was gonna come and take a look. However, I thought he would respond in 24 hours but the contractor didn't call until two days later. I had to call and text him. I asked if he was gonna show up or not. He said that he would come the following day. It took a few days for him to respond. It was cold and I have kids. If a contractor couldn't serve the customer in 24 hours, especially when it's cold and the issue is about heat and there are kids in the house, AHS shouldn't work with them.

American Home Shield's website was very easy to use. I requested a washer service online. The washer wasn’t draining the water all the way so the clothes were still dripping wet when it was done. And it was just like the filter was locked so it was a pretty easy fix. The contractor seemed to know what he was doing. He also fixed the sink next to the washer that was not draining so I didn’t have to get someone else to do that. It was all fixed in one appointment which was better than I expected. I have no more issues as it's all working now. I would definitely recommend American Home Shield.

A part in our Frigidaire refrigerator and freezer was burned partially. I could get it to come back on if I played with it, but I couldn't go into the fridge or remember to go do that every hour. The claim was submitted by phone and it bothered us that it took a long time for American Home Shield to get the people out here. The rep said they were heavily booked and it was a busy time of the year, but it’s always busy. Other than that, our experience with the guy, once he came, was excellent. He was very polite and he lived up to the correct standards. He listened to what we said, asked the right questions and was business-like. They had to order the part and that also took time. But he found the problem right away, so things went well. Being without that fridge was very complicated but now it is working beautifully.

The house was built in ‘68 and has a pretty old plumbing. I had a water line burst and I got on the phone with American Home Shield. Someone emailed me pretty quickly and I was kept very well-informed by AHS in every step of the way. Once I was told who the contractor was, I called and they called back to get the information I wanted to give to them. They showed up when they said they were going to show up and were polite and very knowledgeable. They got the work done quickly, gave me some tips on some other plumbing matters, cleaned up well, and didn’t leave any mess. I really enjoyed them.

I had a clogged sink. I submitted a claim over the phone and American Home Shield's agents were fine. When the techs came, they did their job -- they snaked my pipes and the water flowed and I was happy again. I tell others that American Home Shield is well worth the money. I pay $500 to $600 a year and what I had done would have been $300 right there.

I would recommend Home Shield. I think it's a good service to have. I submitted the claim for a sewage backup over the phone and American Home Shield got somebody out here as quickly as possible. The first person they sent couldn't identify what was wrong but the second person did and they got it taken care of in a matter of a few minutes.

We had a pleasant experience with our recent claim with American Home Shield. It was an issue with the washer and we filed the claim online. I made a big mistake one time and did it by phone. I waited a couple of hours before somebody spoke to me. However, once you talked to them, everything was good. On the other hand, their technician was professional.

I’ve had several claims made to American Home Shield, but the most recent one was with the washing machine. I call in and there’s an automated choice of saying what’s wrong and then they’ll give me the vendor or the vendor will call me. The last contractor sent by AHS was very reputable. When he came out to do the washer, he said he was going to try and do what he can. He said it could be just the washing machine that’s not doing it anymore, and it may be something we got to get replaced. I need somebody to come out and take a look at that again.

I submitted a claim for my AC to AHS on the phone and the reps were professional. The contractor they sent was very good and very professional as well. However, I may have to call him back down here because I’m hearing a loud noise on my AC. I’m happy with AHS, but I have been hearing some negative things about the person who referred me to get it. She’s been with them for years. Now, she’s having a lot of problems with it.

I have been with American Home Shield for five months and I've had a very good experience with them. My furnace got broken and the service went very well. I submitted my claim online and their website was very easy to navigate. And the technician who came out here was very good.

I filed a claim with American Home Shield online when the oven broke. AHS sent a great contractor. He ordered door hinges because the oven door wouldn’t stay closed. It took three weeks to order the part and when it came, he came in and replaced it. Everything is working perfectly now.

I needed American Home Shield to send someone to repair my hot tub. When I called them, it took an hour to stay on the line just to get an American Home Shield representative to answer the phone and that was upsetting. I also needed my garbage disposal fixed and my water heater was messing up. The rep I talked to said that she'd add those to my list but when the tech came out two days later, the only thing that he fixed was my hot tub. He did an awesome job and he did it in five minutes or less. Then I called AHS back regarding the garbage disposal and water heater and the lady on the line told me that they did not have any additional work over on the list for me. So, I asked her to pull out the recording of the day that I talked to the first rep to be able to hear the additional services that I asked for.

I noticed a leak on my wall because it bluffed and it may have been leaking a little longer than I noticed. I called American Home Shield and they sent out a plumber from Advanced Home Service. He turned off the hot water on one sink and told me that there was some part that he might have to sit down and get. And if they didn’t have the part, they had to give me something new for that. He said that their office would be contacting me about it. Meanwhile, I couldn't use the sink in the kitchen and the other one where he turned off the hot water.

We had a claim with American Home Shield for our dishwasher, the ice maker and our refrigerator due to them not working. Submitting a claim was very easy and convenient online. The contractor for the fridge was very quick to reach out to me and schedule a time to come. Then it took about three weeks for him to come back and fix it. It was a leak issue and we were not getting enough water flow. But he was prompt once he got the parts. I was very pleased and he explained what the next steps I needed to take so it was very clear and easy.

American Home Shield has been good. The price keeps creeping up although we've used it. We've been on it for a long time now and had replaced both the refrigerator and the dishwasher with it, so it has been worth it. We filed a claim when the ice machine of the refrigerator was broken and it wasn't producing ice. Submitting the claim was a typical web form thing. But I wish the process was a little more granular and that I am able to say it's my ice maker than have it come back and tell me right away that it wasn't part of my contract.

The gasket on the toilet needed to be replaced. I called American Home Shield and the reps were okay. Within 24 hours, the tech came out. The interaction with him was good. I’ve had American Home Shield for a couple of years and this is the first time I’ve used it. This is my second membership. I had one that was in another home. I'd tell others that American Home Shield was okay. I’d also tell them that it’s a good idea to have some type of services like this.

I called to AHS the day after Thanksgiving and reported four different plumbing issues. One of the issues was that my shower was not draining, so a tech came out and he drained the shower. The other issues were, the showerhead leaking, the kitchen faucet, the bathroom faucet was dripping, and in my kitchen, I had a leak that was going down into the cabinet. The tech claimed that he doesn’t know anything about the other issues and he’s only there to do the drain, so I said, “I don’t know what to tell you but I called everything in.”

One month ago, I had my oven repaired. American Home Shield sent the appliance technician and he did a check-up, and then found that they need to replace a part. They ordered the part. After two weeks, the same technician came, handed the part, then stood and worked. Then he said he needed to replace another part. They ordered and replaced that. Then finally, the oven worked. But then we found another small problem but he again came and fixed that. I filed that claim online and their website was straightforward. It was very easy to click and it has very clear communication too. I also got a notification before the technician came and the tech gave me an update as well. It was a very impressive experience. American Home Shield has a good service. I would recommend it to others.

The dryer wasn’t working and the door needed to be fixed. I filed my claim with American Home Shield over the phone, which was a good experience. Plus, I'm very satisfied with the time frame in which they set the appointment. The gentleman who came was very nice, courteous and helpful. Moreover, he did a good job. The dryer has been working like a clock since then.

Whenever I report any problem, it takes a couple of months to get it fixed. I had a service request four months back and it took more than one and a half months to get my refrigerator fixed. I did not have any backup option unless it was fixed and that was a big concern for me. I tried to reach out to American Home Shield multiple times but I didn’t get good response. Usually it takes one hour to reach somebody to talk to. So they need to make sure that there is some person available for the calls for service request. They do have online service request where we can create a service request and that’s a good thing to have but we cannot provide a lot of information there. When we try to reach out to get more information, they just put a message that says, “Okay, call back the service desk to provide more information.” Then when I call, it takes almost one hour to reach them.

Our garage door's torsion springs snapped. I submitted a claim for it with American Home Shield online and it was very easy. The contractor that they sent was very friendly and knowledgeable. He hasn't finished the repair yet though. He put a temporary fix to make it still be able to open. But so far, so good. He’s supposed to get back with me once the parts come in. I’m really happy with the service that AHS has provided. This garage door created an issue though. They're calling it the lift springs, so basically, the power. The motor provides a little bit, but more so, it provides movement and that the door's supposed to be gimballed, so it's basically weightless using the springs. Without the springs, the door doesn't open. But they're calling these springs as not part of the opening apparatus. So, they're telling me it's not covered, but we're discussing it.

My pool was acting funny and I put a request in via the website on American Home Shield and I got a call back from a pool place quickly. The website is very easy to use and works very well. It has been great. But if I have to call them, the customer service is awful. I’m put on hold for a long period of time when getting a hold of them. And when I got in touch with somebody, the rep was not very helpful and wasn't very friendly. I’ve carried American Home Shield for about four or five years now and I've had some very good experiences as well as very bad experiences with them. We've used the warranty fairly often, so it's been valuable. I'd tell my friends that American Home Shield hasn't been bad but if they look around, they might find somebody that's a little bit better with customer service.

My hot water heater had a leak, plus it needed to be changed out because it had a lot of rust on it. I had no problem submitting the claim to AHS over the internet. The next morning at around 10, someone called me and set up an appointment. The contractors were very courteous. They came, looked at it and took some pictures. They were very knowledgeable and concerned. They made sure everything was cut off and that it was safe. However, it took a few days longer than I would have preferred because they had to first get permission to change it out. Secondly, they had to order in the actual hot water heater. But as soon as it came in, they installed it in about three hours. The whole process took about four working days. Other than that, I find that AHS is prompt about the action that they're going to take.

This first time I had used American Home Shield was because my washing machine was leaking water. The contractor that was sent out was amazing. He was a young fellow and he did an excellent job. He diagnosed the problem, put the washer up, put in a new part, and it worked fine.

Recently, we had a heating issue with both our units upstairs and downstairs at the same time. I called American Home Shield and spoke with an agent, and I had to wait a while because I never remember my membership control number to punch into the phone system. So, I end up having to wait until someone comes onto the line to verify my address and phone number. But AHS sends a contractor out always at a fast turnaround.

There was a problem with my refrigerator and the technician who came in spent months to fix the refrigerator because they needed to order some parts. It’s not the best but I’ve done services that are worse so it’s okay. There were no difficulties with American Home Shield and everything was easy and scheduled. They’re prompt and know what they do but it was hard to get to a live person. That is impossible and so everything was filed online. The experience is good but you cannot talk to customer service at all if you need something changed or discussed. Last time, I just wanted to ask a few questions if I can get to change the company but there is no information to contact them as well and you just email them. They're scared to talk to people.

We had two ceiling fans. One was in the bathroom and one was in the laundry room. The one in the bathroom did not work at all and the one in the family room, the blades were noisy, hitting something. I submitted the claim over the phone and my interaction with the rep was fine. The contractor was sent out very fast, and then they had to order a part for one of the fans. American Home Shield works and since the repair, both fans had been perfect. My experience with American Home Shield has been fine and I would recommend them.

Three months ago, I had issues with the furnace. I spoke with somebody from American Home Shield quickly when I submitted a claim over the phone. The contractor repaired a part and the service itself was very good. The furnace has been operating normally. However, my contract expires at the end of this week and I won't renew it. When I first bought the house, the warranty came with it, which was typical. And when I had an electrical issue and I repaired it myself, I realized that I should have called American Home Shield because I had coverage but that was within a week.

I submitted a claim with American Home Shield for my water heater and I was pleased with how they handled it. They had to replace it and it took them a week to do that. But it wasn't their fault. They were trying to take it from Home Depot, but Home Depot was taking too long on their end. American Home Shield got it straightened out and they were really pleasant. And they handled it efficiently. I had never dealt with American Home Shield before, so I was reluctant and I didn’t know what to expect at first. But now, I would recommend American Home Shield to anybody that has a home.

My furnace was freezing and I've already had multiple claims with American Home Shield on it. Originally, I filed my claim online, which was easy. Then after that, I had to call them, however, it's sometimes difficult to get through. I liked the contractors they've sent. However, the problem has been ongoing. They would come, the furnace would work, and then it would cut off. They would come back and do something else. It would work, then it would cut off again. I called and they said they were gonna talk to American Home Shield to see if the unit had to be replaced. We had some rain and they said the office was closed and never got back to me.

My AC unit was not cooling. I have two units and one of them was just blowing out hot air. I submitted the claim over the phone with American Home Shield and I got through quickly. The people that they sent out were excellent so I appreciated that, and they ended up just tightening some fittings. It was shown that there was a line that had a leak. Everything’s been good so far with AHS and I would definitely recommend them as a warranty company.

I filed a claim to American Home Shield recently for my furnace. The process was easy but I had to wait for 40 minutes on hold on the phone. But when I finally got a hold of them, they were pretty fast and accommodating. They put in the request and they said a contractor was going to contact me. And then by the end of the day, somebody had already emailed me that they were going to come.

Since I bought my home in 2001, I’ve been with American Home Shield and I’ve been very satisfied with them. I had a water leak under the sink and when I called, I got a same-day service. It was fixed within just a few hours. The rep was very nice when I filed the claim over the phone and the technicians were very good. Since the repair, the performance has been perfect and I’ll highly recommend it to others.

I talked to a very pleasant rep when I called American Home Shield regarding my AC. It took about a week for everything to get repaired. That was one of my extremely busy weeks and I had to sneak them in that. The contractor had to order a part and once the part came in, they came back and did the repair work that everybody else said couldn't be done. But they did it so I have no complaints. American Home Shield has always done what they said they were going to do and they've taken care of me extremely well over the years. People need to get the warranty too.

A few weeks ago my heater stopped working so I submitted a claim to American Home Shield online and the experience was excellent and really easy. Then the contractor got assigned to me automatically which was really nice. The contractor they sent was great and he showed up the next morning after I submitted the claim. He went up on top of the roof, looked at it and then told me what was going on and the state of my heater. He did a quick fix and since then everything was back to normal. I'm really happy with American Home Shield. They are quick and very responsive. And it's nice to have that peace of mind.

My kitchen sink was leaking and I called it in to American Home Shield. The representative I spoke with was very helpful. I had a good experience with the AHS rep as well as the contractor they sent. He came in and he explained what he believed happened. It seemed like the repair was a simple process and he got everything done in no time. The overall experience was good, fast and simple.

All of my claims have been in regard to my pool pump. For a while it was a struggle to submit claims with AHS only because there is a certain contractor that doesn't seem to like to do work that they would assign to my claims. So I would have to call back, have them removed and find somebody else. In addition, I would submit claims online because the wait when calling them on the phone is generally somewhere between 45 minutes to two hours. They are difficult to get a hold of when I need an actual person. But with the recent claim I did it took them within 24 hours to address the issue, which was not long.

I was very pleased with my American Home Shield experience. I usually contact them by phone when I submit a claim and I pay the payment when I make the appointment. The last claim I had was for the sink. And the last couple of times that the contractors did the service, I’ve been very pleased. They were knowledgeable even when I had the water heater.

I had a heater that was cutting on and off and the thermostat was losing power. I submitted the claim to American Home Shield online. It's hard to reach them over the phone. Online, they ask which appliance or system I need help with and there's an area where I put in some more pertinent information. A local company usually calls me within 24 hours. The contractor they put in touch with me for the heating issue solved the problem in about 30 minutes and everything works fine.

The head of my garbage disposal was leaking and I submitted a claim for it online with American Home Shield. They were able to get a tech to contact me that same day. The tech brought a replacement and was able to fix and replace the garbage disposal on site. Now, everything’s all set. It was all taken care of under my warranty. I didn’t pay for anything and all worked out great.

I just moved into the house, so I’ve done a lot of new projects and I’ve used American Home Shield several times. Most recently, I had them repair my dining room lights. I submitted the claim on their website and it was super-easy. They were very friendly, to the point and professional. Moreover, they didn’t waste a lot of my time and didn't put me on hold.

Our A/C stopped working. I submitted a claim to American Home Shield over the phone and their rep was very nice. I was very pleased with the whole process. My husband dealt with the contractor who came out and he was pleased with the service. A few days after that, we had another problem and he called the technician. He came right away and fixed the problem. Since the repair, our AC has been working fine.

My heater stopped working at 1 o'clock in the morning. I submitted a claim over the phone and it worked out well. However, it came back on again. I already placed the call, so I let them come here and check it out anyway. The contractor was a good guy. He was professional. I've been telling everybody that it's good to call AHS and have a contract with them.

I had an AC claim with American Home Shield recently. We called them and they called the provider. Their customer service rep did a good service. The contractor who went here fixed the AC and he was courteous and professional. He solved it completely. I would recommend American Home Shield.

My washing machine was making a heck of a racket and wasn't spinning. I called American Home Shield and was on hold for an hour and five minutes to get through to request service. The contractor came the next day and he was great. He was very professional. He ordered a part and came back about a week later so we were without the washing machine for a week, but that part did not fix the problem. The guy felt that a second opinion was required by another contractor so he submitted that back to American Home Shield, then they sent out another contractor. He said that the repair was going to be too much that he recommended just to replace the washer. AHS reimbursed me after I bought a new washer, which worked out pretty good. Everything was smooth and easy except for the long wait time. I always recommend AHS to friends.

I've been with American Home Shield for 12 years and I've kept with them for so long because of the ease. If something breaks, as long as the issue is covered by the warranty, I just call their 1-800 number and they arrange for everything else and do the rest of the effort. I was much comfortable in calling the reps. I told them my issue and it was pretty simple. They generally set me up with a contractor and I've never had a bad contractor. Although it wasn't the same contractors that I saw, I generally saw the same company that they worked with come out on an approval basis and I've worked with the Greenway company quite a bit.

Our faucet was leaking for a week so I called AHS and the contractor who came was great. However, it's always very difficult to get in touch with any representative. I had to call my phone company and ask them to extend my minutes because I was on hold for an hour at a time. Beware of AHS. Know what's you're getting into If you’re not going to be patient, then they're not for you.

The value of having a warranty on my property is indescribable as repairs can be very costly. Recently, the belt of my washing machine was off and it was weird. It made a really loud noise and it would stop in the middle of the cycle. Also, the dryer wasn’t drying the clothes and it was almost like something was grinding inside and there was some kind of a joint that went bad. I called American Home Shield to submit a claim for that and my interactions with their claims rep were awesome. Then, the tech came within a half hour of the time he was supposed to be here. He was very nice and explained everything in detail. Everything is operating wonderfully now since the repair. I recommend American Home Shield all the time and I tell others how I have been happy for the whole 14 years I’ve been with them. Everything gets fixed right away and I never have any issues.

Over a year ago, I was working on my air conditioning unit to keep it from blowing a fuse, and American Home Shield resolved the problem. So far, I’m satisfied with the service that American Home Shield provided. The only one thing is that I would not like to use Total Air. They were one of the first providers to come out to attempt to work on my air conditioning unit and the issue was not resolved. I didn’t like having to go all the way through somebody in Florida, and sometimes when I talk to them, I had anywhere from a 25 to 30-minute wait time, and still didn’t get any satisfaction. Also, the reps were a little snippy. So it took two providers to resolve the issue. But if anybody needs repairs done, it’s better if they take out a home warranty and deal with American Home Shield because they are very courteous for the most part and they work with you to resolve the issues that you have. I’m just satisfied with them, and it was just unfortunate that I had that one little vendor.

I went online to submit a claim for the vent with American Home Shield. Navigating through their website was good and I was able to submit the claim. A technician came out in two days and looked at it but I never heard anything back from anybody so I don't know if it was covered or not. Having a warranty is valuable as repairs get costly so American Home Shield is a good thing to have. I've had them for a year now, since I bought the house.

People don't realize that home ownership isn't cheap. You can't call a landlord and ask if he's going to fix a problem because you're the landlord. I got referred to American Home Shield by my mother and it's a warranty that has been proven. Everything that they do is great. I call American Home Shield a post-warranty insurance program because even though you've had something for 10 years, you could still get an insurance on it. They are all over the country and the warranty really works, so I've recommended it to a lot of people. I talked them up and told them that they needed it. It is the best thing in the world of insurance and insurance saves you a lot of money.

American Home Shield is great and I’m glad I have them. It sucks if you don’t have them. Go and check them out because they're so awesome. My most recent claim was for a leaky pipe and I filed the claim online. Then I received an email or a call back from the plumber. They fixed the pipe and it has been working great since then. I have used that contractor before and I love them. They’re the best plumbers ever.

The water was leaking through the roof. It was one little pipe the size of a penny behind the sink. It was very small but it had accumulated over a couple of months that caused it to have that drain come down the bottom and create that circle. I put the claim online and then I called them, although calling is better for me. I got to talk to somebody directly. Online can sometimes take longer, but they’re generally the same. They came out the next day so it was fine. The techs came and cut the ceiling open in the bottom level of my house to find the leak. They had to cut two places. The guy went to Home Depot, got the part, and fixed it. And then, he came back and fixed the sheetrock with the company that brought it over here. I got my leakage fixed. Everything went well and it was a good experience. If you want stuff done, American Home Shield will do it.

I've been having issues with the AC. We’ve filed a claim with AHS last year and again this year and they still haven't fixed it. The last time the serviceman AHS sent looked at it he said that it wasn't repairable. He was looking for the leak to repair it but he couldn't.

My water well pump was shutting off and it was not pumping water. So I filed a claim online and then got a response from American Home Shield with the guy that wants to do the repair. He was the same person who did the same repair one year earlier. He came in a couple of days and made the repair. But when he started to leave, he was not giving me anything. I had paid the deductible upfront and I asked him for a receipt so I would know what had been done and he did give me that. Since then, I've had an issue with the pump. It stopped working again and if it goes off, I have to go outside and tap on the device to get it to click back on to pump the water. I called the technician a few days after the repair and left a message that I wanted to talk with him. That was a week ago but I haven't heard from him.

I was told that my heating element needed to be replaced, and American Home Shield assigned someone to come out here, and they said the wire was loose. It’s been working since then. But when I needed a new thermostat and they installed one, it was inferior and did not light up. I had a really nice one before that lit up. But the new thermostat that they installed didn't even fit the hole in the wall. Another one was when the washing machine had a problem and it took over a month to get it fixed. But the people they assigned here were very good.

I had an issue with the washing machine. I called the representative of AHS and told him what was going on. They sent out someone to check to see if the washing machine that I was having a problem with was fixable, but it wasn’t. So, American Home Shield replaced it with a new one. It’s a lot different than the old washing machine, but I think everything will work out. The contractors were good and I was pleased. Everything went well. I recommend AHS. I have talked to a friend of mine about this plan and she recently took it out.

My washer was still dripping after the wash and it was still leaking water into the tub. I filed a claim to American Home Shield over the phone and the claims rep that helped me was good. The contractor that came out was very professional. When I told him what was happening, he knew what part to bring and I was impressed. He did a good job. Everything is working perfectly now. My experience was great. I got good service from American Home Shield over the years and I've already recommended them to three people.

My air conditioning was not working. It was my first time to file a claim to American Home Shield online and it was easy and straightforward. It has reopened two times since, and they got back to me quickly as well. The contractor himself was very informative, and he seemed like he knew what he was talking about. I'm still working with him because my A/C seems to be intermittent and he says he can't fix it unless it's acting up. Even so, I would recommend American Home Shield to others.

Submitting claims over the phone can sometimes take an awfully long time. It was usually 20 minutes to half an hour. Doing it online is much easier and faster, and that was what I did when the washing machine flooded. It was filled but it kept filling and it didn't go to the next cycle. I got the response back saying that American Home Shield got my request for service and I will be contacted within 24 hours then the contractor contacted me.

I've been with AHS for about four months and I had an issue with my heater. I called AHS and the contractor came and asked what doesn't work. They fixed the heater and I paid money for this. Now, it's working well. Everything is okay and I'm satisfied.

The pressure on my tub was low and the water was running really slow for about a couple of weeks. I put the claim with AHS on the internet and they called the plumber. Then the plumber called me back and set up the appointment. The contractors were very nice, polite and very courteous. They came out when they said they would and when they had a delay, they called me and let me know. I’m very pleased. The first time they came out, it was running fine and then, the problem started back again so I had to call them back out. They came out and they found something in the line. And the faucet is working fine now. American Home Shield has been doing great.

We had a leak in the pipes and we called AHS to submit a claim. Dealing with their rep went well, but she tried to send me somebody from Huber Heights and Beaver Creek which were a lot farther away from my house. I asked them if there was anybody closer and then they finally found someone who is part of their association and in West Carrollton where I live. And he was the one that finally came and he was very pleasant, knowledgeable, helpful, congenial and he explained how it went and so on. He fixed all the pipes and the handles. But I didn’t realize that the sink was leaking too and I found out that AHS didn’t cover the sink, so he didn’t fix the sink. I had to go out and buy a sink and redo it. Other than that, AHS was very good and I was very pleased with my experience.

I called American Home Shield about my cooktop and they had a claim, and the contracting company never showed up. We've been working with the two small burners for the past two or three months and when I checked the status, American Home Shield said the company did not respond. And then I have another issue with my heater. They said AC Wizard, an AC company, suggested that we replace the furnace. I thought my furnace was fixable but they went ahead and replaced it. They put a new heater, but they put the cheapest on the market without my consent and everybody was complaining about the unit. The heater was not working properly, and I called the contracting company twice. They came in and they checked and they said that there was nothing that they could do. It was either we upgrade the system or I need to call Home Shield because the heat has not been working the way it should and I got a $400 gas bill now.

I was having a bit of difficulty having American Home Shield approve a heater furnace repair. After the original technician went out and gave the diagnosis, American Home Shield immediately called me and they said it was not approved because there's an issue with it and that it was pre-existing. It was a crack on the box which can happen anytime. Based on the age of the unit, it's common. I had to get another guy to go out. I had to call back and tell American Home Shield that I wasn’t satisfied with the outcome and that I wanted another opinion. They told me that I will have to pay for another service if the people who will check it again say that it was a pre-existing condition and if they say it was not preexisting, I didn't have to pay. I went back and forth with them for over a month now. I had to struggle with them and I finally got results. This is the first time I have this experience with them.

Every time I make a call to American Home Shield, it takes an hour to get a hold of them. Sometimes when they say they would call back, they wouldn’t and there’s no streamlined way to follow through a claim. I’m frustrated with their lack of availability. And not very much can be done with their online thing. You can schedule somebody to come out but you can’t really follow up on a claim or figure out where they are. There's so much that can't be done online that it's not that great. One time, I had a receipt that took me three weeks to get through them to find out where to mail it.

When I called to file a claim, the American Home Shield rep was a little short with me. It was impersonal and I felt like a transaction calling them. It wasn’t the most pleasant experience but she was efficient. The contractor that they sent was possibly one of the best contractors that I've had. Whatever American Home Shield does to screen their contractors, they did an excellent job. These guys were attentive and courteous. It was a really good experience with the contractors.

I’ve been with AHS for quite some time now and they’re good. I would recommend them. When I use their website to file a claim, I need to put in more details when I have two things to put in. The first one is for the time and I can only choose one from the multiple choices available. They should have more options for that. Then, every time I call, it’s a long wait and I get different agents and representatives. Some of them tell me one thing but when I call back, they’re not in the know of what that last person had informed me with. Their representatives need to do a better job of saying what they’re going to do and document what they’ve told me. Also, sometimes they tell me that I’m not going to be charged but I end up being charged.

The compressor of my 13-year-old AC wasn't kicking in. Submitting the claim online to American Home Shield was very easy, and the contractor that came out was very nice and knowledgeable. I liked him. He even gave his number and told me that if I have problems within the next couple weeks, I could call him and let him know. He put a jumper at the compressor and it worked. It was cold but now it's probably room temperature. He was worried about that compressor so it might have finally gone out.

My refrigerator was not making ice. I had to go buy bags of ice and during those times, it was warm. Also, my washer was making such a loud noise every time we wash clothes. It was so loud we can't hear the TV. I have a three-story house and the washer is on the top floor and I can hear it down in the basement. I filed one claim for both appliances with American Home Shield online right off my cell phone and it was very easy. The website is convenient and is very easy to access. I can just pick whatever item I need to claim and describe what the problem is and send it in. I had a quick response. I had the local repair company give me a call within 24-48 hours and they came out in less than 24-48 hours.

I've had a problem with our heater upstairs. In order to submit a claim, I just have to call American Home Shield but the wait time has been prolonged lately. Very long even for the people who come out. They were complaining how long they have to wait on the phone. I usually don’t have to wait a long time for that to happen. It's usually done within a couple of days. But the contractor guy came out, fixed everything and I would use him again. I just told him that I hate that he had to drive so far. I have a guy that usually works on our stuff, but for some reason, American Home Shield scheduled somebody two hours away to come work on it. But they fixed what we needed them to fix and they have been nice and trustworthy. However, I noticed that my rate went up a couple of dollars a month. It was 69 but it's 71 now. Other than that, I've recommended American Home Shield to several people.

My washing machine wasn’t spinning for a couple of months. I submitted a claim for it with American Home Shield and that was quick and easy. I just went online and put up what I needed to get done and gave the instructions of what was going on. They assigned me to a company and the company called me for an appointment. I gave them the name of the washing machine and the model number.

I had great experience with American Home Shield. I filed a claim online for my heater that wasn’t working and it was easy. A contractor came first thing Monday morning. He was great. The heater was fine since the repair.

The heater for the pool was turning on but wasn’t getting to full temperature. We set it to 102 but it was only getting 96, and so I tried it a couple of different occasions to see if it would act any different or if there was an anomaly but it was the same. That's when I filled out the service order online with American Home Shield. The technicians took 3 days to come out but they were professional and they texted me ahead of time, so they met my expectations. They replaced the thermostat but the temperature was less than whatever I was getting. Once they did the thermostat, I was only able to get it up to 86 which is 10 degrees less than what I had before. It was still coming on and still heating but it was coming up to less of the temperature that I had before. So, I had to do a recall. They tried to come to the property a couple of days ago but I didn’t unlock the gate so they're going to try to schedule again next week.

We had a problem with our dishwasher so we called to submit the claim with American Home Shield. The contractor was great and when he came and assessed it, he needed some parts. He came back, fixed it and it worked. It took about two weeks but we had a good experience with American Home Shield.

My dryer went out. It wasn’t getting hot due to the circuit breaker not working. I submitted a claim online and after a couple of days, they sent somebody out to look at it. He was a nice guy. He explained to me what was going on. He also showed me the breaker and said that if it happened again, I just have to lift the breaker up and then just keep that in there and replace it. He really did a good job. I would tell others that American Home Shield was good and that my experiences with them are overall decent.

AHS is convenient and helpful. When the heater wasn’t getting hot about a month ago, I submitted my claim to American Home Shield online and it was easy. I do it online because it usually happens late at night when business hours are over. The contractor came out on the afternoon of my day off so it was good. He worked really well and was very professional. He came to the door, went right to his business and was done pretty quickly. American Home Shield's price is good too.

I had a great and fantastic experience with American Home Shield. I had a pump in my swimming pool that went out. So I called it in and they dispatched somebody to call me back. It was a very smooth and rewarding process. The contractors came out to assess the situation. They had to order a part and when the part came in, they put it on. That part was working when they came out, but then, they had to come back because it stopped working within an hour. They had to come back three times before they got the issue resolved. There were no issues with them coming back out and the pump in my swimming pool performs like brand new since the repair.

My dishwasher wasn’t working and one of my friends took it out. He thought there was a short in the wire and that was what it turned out to be. My granddaughter called American Home Shield out and it took a couple of days for them to send someone out, but it only took a couple of minutes to fix it and that was a good thing. It’s working fine since the repair.

I have been with American Home Shield for two years now and they have always been good. They always take my claims and handle them on time. I filed a claim for my appliance and the company they assigned it to was on time and they called me before they arrived at the appointment. After that, I called AHS due to a leak in my bathroom with the hose. They put my claim on time in a nice manner and sent me an email, but the subcontractor that AHS worked with took one week to give me an appointment which was not professional. If you call somebody to fix one problem, it should be in the next 24 or 48 hours. If not, then things will be worse. I'm going to have a flooding in the house before they come in to fix it.

We had a plumbing claim recently and the contractor who came out did an acceptable job, but it could have been done a little bit faster. They got out here initially in a couple of days but then they needed another week to a week and a half to get the part they needed. But overall, we’ve been pretty happy with American Home Shield.

We’ve always had great luck with our home warranty and we've talked to our kids who have houses, to try and convince them to sign up for American Home Shield as well. They do a good job. They’re fast and they have good companies working for them. We had issues with one group of people they sent out and I think everybody was having issues as well and American Home Shield no longer uses them now. Aside from them, the other people American Home Shield uses do a great job and are always friendly. We've usually had a heating or air conditioning question and they always send the same people out. The heater quit last time where the power would light but the fan wouldn’t start blowing, and the technicians were out there the same day. It took them 10 minutes to fix the problem and it was great. Everything works out good with American Home Shield.

I turned my furnace on this fall when it got cool and it wouldn't kick in. The burners started but the fan didn’t kick in and circulated around the house. Submitting the claim to AHS online wasn't difficult at all. The only thing is once they let me know who is going to come fix it, I went online and found they had a really bad rating. I called AHS to see if I could change it to somebody else and they didn’t want to do that. They wanted to give them a shot. I said, "Let's just give them a whirl." It wound up working out okay, but I wasn’t too happy about that part. Then I had other questions about it down the road, like what did they actually replace the stuff with, and they said comparable stuff, but I was wondering how that worked out.

I went online and filled out the thing with American Home Shield to submit a claim. Then, the contractor came in and did the work that needed to be done. I always refer somebody to American Home Shield because the experiences I've had with them had been more than great.

I always file claims online and American Home Shield's website is easy and super simple to navigate. The contractors that have been sent out are great. We had a problem one time a couple of years ago with a contractor, and I reported it to American Home Shield. AHS doesn't use that contractor anymore. Recently, our washing machine had a problem. American Home Shield sent someone out to come and fix the switch on it, and the machine has worked great ever since. AHS has done exactly what they said they'd do, they do it quickly, they get someone there and they've been easy to work with. I'd tell my friends to go with them in a heartbeat and have an insurance on their home like that for all the things that could break down. It is worth having and it has saved us money. I'm not a handy person and so it's been a very good thing for me and my family. We've had a very good experience with AHS and I think very highly of them.

I couldn't seem to cure a drainage problem in the sink that all the chemicals wouldn't fix. I've been trying to fight it for a few months so I figured it was time to call in a professional. I used to call AHS in and I found out I can't get through on the phone so I submit my claims online. That's a problem because if I want to call them on the phone about something, I never get to speak to anybody. You're on hold for a long time. One time I had a call and the person that was supposed to repair something, didn't and I didn't want them to come back. But it hasn't happened in a long time. This recent visit was great. The contractor they sent was very professional, very helpful, did the job and left. It was done in only one appointment. He just needed the electric snake to go down to clear out the issue. It was fairly quick.

I had a garbage disposal that was not working. It was clogging up and I couldn't use one side of my sink so it impeded everything. I've been with AHS for three years. Submitting the claim to AHS was smooth and very easy. It was a good experience. I was speaking to an individual on the phone and I was sure that all my concerns or needs were being heard. It took less than four hours for a technician to come out. The contractor was excellent and since the repair, the garbage disposal has been working great. I highly recommend AHS and I've recommended them to two people since. One girl was buying a new home and there was a new bill. She was taking her chance to always get some insurance and I recommended the warranty to her.

My furnace wasn't working and I called Home Shield. I got a phone call almost instantly and it was very quick that the technician came out. He was very nice and cordial. I've had service people in my house before and some of them can be pretty nasty. But his company was topnotch. The technician was very young and I was shocked. I asked if he was sure he knew what he was doing and apparently he did. He was able to repair it and he did it that day. It was very scary not to have heat. I have had e-heat and we were at almost zero degrees so I was pretty happy. I got a topnotch service and I've recommended American Home Shield several times.

Our pipe burst and had been leaking over a week ago. It happened on an early Saturday morning and American Home Shield called it an emergency call. But we couldn’t get anybody to fix it until Thursday. We talked to AHS but they seemed like the claim wasn’t an emergency. We didn’t get a callback or received any communication stating that no one picked up the order. My husband had to call and reach out to them to see what was going on.

I went online to file a claim to American Home Shield and their site was very easy to use, very intuitive, and straightforward. The guy who came to do the repair was right on time and he was super nice. He was phenomenal and went above and beyond. Everything was done exactly to a tee and everything has been fixed. I couldn't be happier with the excellent experience.

My submersible well pump had been in for about 30 years and it basically died so I needed a new one. I submitted my claim online and had no problems with it at all. It’s always nice to talk to somebody but doing it over the phone is a hassle because I can never get through to anybody. It’s over an hour to wait and that’s ridiculous. But the process from submitting the claim online can take a while to get through to the contractors so I called the contractor, KP Ventures, to put them in the picture of what was going on. I left them a voicemail and they were out there the following day.

American Home Shield gives me peace of mind and the monthly fee is not so high. When something needs a repair, they send someone. Nowadays, you don’t know if the ones you find are trustworthy. With AHS, you don’t have to worry if it is the right quote or if you're overpaying because the contractors are the ones that got approved for the job. It makes my life a little easier because I don’t know everything about the house. Recently, the shower was making really sharp screaming noises. I made a phone call to AHS and they were professional. Also, the contractors seemed very knowledgeable. There were two guys, and one could not speak English well while the other younger guy could. Other than that, they got the job done and now the shower is working well. Now I don’t have to worry every time my son goes to the shower as the noise was really bothersome. I’m satisfied with AHS and I will refer others to have their service.

I was changing the filter and I noticed a leak in the pool pump and it was spraying so much water that it was flooding a third area of my yard. It’s not good since it was draining the pool water and if the water gets too low, that can cause a major problem too so I submitted a claim online to American Home Shield. When the pool guy came to look at the pump, my boyfriend was there and he told us that it needed to be replaced and advised us of the time when he would come back. He also helped with this other issue that we were having with the pool that I didn’t submit a claim for and he didn't make a big deal. I had an automatic vacuum through the back. It was not suctioning very well and I thought it had something to do with the pump too. He told us the part that we needed and we ordered and paid for it on our own. He told us it was cheaper than ordering it through a pool company.

A few months after we had bought our house, the dishwasher stopped working and started leaking. I went online and filed a claim with American Home Shield. It was easy and straightforward. They sent out a repairman. He looked at it and figured out what was wrong. They tried to find parts for it, however, the dishwasher was old and the manufacturer no longer made parts for it. After that they determined that a new dishwasher was needed. They walked me through that process, got the right one and installed it. It has been working great and is more efficient than the original one that we had. There were two contractors that they sent. The first one was a nice guy. He seemed to be very knowledgeable about what he was doing. The second guy was a little bit younger, but still knew what he was doing. He smelled a little bit but that didn't bother me that much. Working with Home Shield has been easy.

I filed a claim with American Home Shield for the electrical in my oven. When the socket blew out, the whole light fixture fell out in my lower oven. The electrician that AHS sent out was great. He told me not to touch the raw wires that were exposed, which he said would knock me through the wall if I did. He had to order a part and took two weeks to get it. We were having a big party and I needed both ovens. He guaranteed that he’d have it fixed by then and he did.

The American Home Shield rep came to our office and explained the program. She's so available, amazing and I love her. I was having my whole family over for Easter and a day before that, the plumbing went out. American Home Shield had the problem fixed on short notice, and it was fabulous. The contractor Patty was awesome as well. I didn't know what to do and they were all great and super. American Home Shield is the best.

I filed a claim with AHS for the furnace of a rental home. I did it online but I spoke to the technician when the technician was there because the lady leasing the house got me in contact with him. Everything went perfect except that when you manage so much to save for a house their expectations are very high. Technician was great the way he performed but he couldn’t give me a better date about when he ordered the part and when he would come back and make the machine work.

The toilet wouldn’t stop running and there was one night that it flooded my whole bathroom. It was filling up in the bowl and the water vibrated. I made it to where it won’t fill up all the way but it would still vibrate like it would feel the water was running through. And my water bill was about a $100. I submitted the claim to American Home Shield online. I found the link in the email that American Home Shield sent me monthly. I just clicked on the email and then the link to the website from there. The technicians were here right when they said they would. It was a two-hour window from 9 o’clock to 11 o’clock and they showed up at around 9:15.

We had a crack in the toilet and the sink. And the contractor came two days after the claim was submitted. He made an assessment, submitted the pictures to American Home Shield and then they replaced the toilet two days later. It was very quick. My first experience with AHS was terrible, though, because of one of the techs who was sent out. But then, the second one has been fantastic. My mom has always used AHS as well and it’s been great. We’ll definitely recommend AHS. However, we live in El Centro so the people that they send out to houses is limited and it does affect the service.

My heat wasn’t working and kept cutting off. I recently happened to turn this barely on and off but it came to the point where it was really cold that it just wasn’t going above 57 degrees. It got really bad. The contractor assigned by American Home Shield called to set up the appointment. It was at 8:45 in the morning and I didn't remember to call them back until 7PM but they were here within an hour and had it fixed. I could not have been happier. But before that, the last time I tried to submit a claim, I stayed on hold for 45 minutes before I gave up and I had so many issues. They were changing to a new system and now, everything is fine.

I’ve had this policy because everything eventually breaks down. I’ve been loyal to American Home Shield and I pay it every month. But I think they avoid doing a replacement because of their money. I have a home that was built 30 years ago and the contractors come and do as little as possible. They keep repairing the same burners when they should replace the whole thing and every time they come out, it’s a $75 charge. It has always been that way and I’m lucky that my things don’t break. They did replace my microwave and oven a few years back. But they had no choice because they couldn’t get parts and repair it. They couldn't buy the same model anymore. Right now my refrigerator, which is 20 years old, is starting to leak and it is definitely going to go to pot. I’ll see how they respond to that.

American Home Shield was great. I submitted a claim online when our air conditioner wasn't working then somebody sent me an email saying that I would receive an email from a vendor. The vendor called and said that someone would be coming in the next couple of days. The next day, they called and said that they would be here, and the technician was very professional. He looked at the air conditioner, said what the problem could be, troubleshot the thing and inspected the whole system. He thanked me for the opportunity to service then went on his way. We enjoyed having him. Since he did the work, the unit has worked out really good. American Home Shield did a good job. They give us security and peace of mind. Definitely get it.

Our washing machine stopped working. We submitted the claim online for the first time and the washing machine was replaced. After about two weeks, the brand new washing machine just started acting weird and so we called American Home Shield and they sent Samsung out and got the problem fixed. The contractor found the problem and got it fixed. It was a great experience. I'm telling everybody I know that they should sign up with American Home Shield. We've only had them for a little more than a year now. Our house is seven years old and just all of a sudden started having different things. We've had three separate claims and they've come out and fixed them immediately. I've always resisted home warranties because I thought they're not worth the money but they are. American Home Shield has been really great to work with.

The toilet wasn't flushing. I called American Home Shield to file a claim and that went great. The contractor from Up To Code Plumbing who went in was very nice and really friendly. My problem was also a no-brainer for him. And instead of just coming in and taking care of the problem, he also asked if I had anything else I had issues with.

Our dishwasher was making a really loud noise. I submitted a claim online and the process was easy. The contractor who came out was great and very informative. He got the repair done at once and the dishwasher has been good since the repair. And he told us to give them a call if we have any more problems. American Home Shield is definitely worth it.

My microwave and dishwasher broke so I called to file a claim with American Home Shield. I spoke with their rep and it was a good experience. My interactions with the contractor were fine as well. He was helpful, professional and courteous. Everything is good and working perfectly since the repairs.

My dishwasher water was being backed up and I submitted a claim for it with American Home Shield online because it was easier and I’m always in front of the computer. I got a call right away within 10 minutes for scheduling the follow-up. The contractor that AHS sent was very informative and they knew what they were doing. It was a good experience. There was some issue in getting the appliance out for service though. The way it was installed previously, it was very hard to get it out of its place but since the repair, its performance has been good.

I called AHS for my washing machine. They assigned a company to me and that company contacted me and set up an appointment. The contractor came and saw what was needed to be done. A part had to be ordered and it took a while to come in, but the contractor came out, put the part in, and now everything's working fine.

I had a problem with the refrigerator and submitting the claim with American Home Shield was easy. They sent someone, but that person didn’t find the need to make the changes since he didn’t have the part and then he said there was no need, but we continued to have the problem so they had to send somebody else to fix it. The second contractor was able to get it fixed and everything is working very well now. It takes awhile before they are able to fix things because they have to send somebody who then sees they have to order a part. And then sometimes you have to wait for one or two weeks before they said that the part arrives. I've told friends that AHS is a good protection and that they should get it for them because in the end, AHS would fix the problem

I had a plumbing issue and when you got a blocked sewage, it affects your home. The contractor AHS sent came out that night. I submitted the claim that day so they were really prompt and the guy was really helpful. There was a lot of communication with the contractor. He showed me exactly what was wrong and why it was wrong. And he told me next time if it breaks I have to call him. I had nothing but a good experience with AHS.

My washer was spinning uncontrollably whenever we turned the machine on and the spin cycle. I called AHS to submit a claim and it was a little hard because it took a long time to get to somebody. However, the contractor was professional and knowledgeable. He came out here and assessed the situation. He didn't bring the part he needed so he had to order it. He then came back a week later and fixed it.

Two of the plugs in my electric box didn’t work. When I submitted a claim online, the AHS site was okay but they didn’t get back with me until I called them four months later. I submitted the claim in November. I had a new baby so it went to the holidays and my birthday and I just never got back with them to see why no one had come. So then I gave them a call and they apologized. What happened was that the company they had me was not in operation anymore. They made up for it, waived my $80 deductible and got someone out here.

There was no heat coming out of my furnace. I've heard from everybody that calling in is pretty hopeless with American Home Shield. So, I filed a claim online, which is a lot faster. Then somebody from American Home Shield sent an email stating that someone would get with me within 24 hours from some company out of Ohio which upset me to no end because Lexington is full of good people that would have come out and don’t even charge extra to work on a Sunday. So, I had to sit overnight with no heat as the contracting company came at about 9:30 Monday morning. Apparently, it's an Ohio company that has local representatives, but I've never heard of them before. And I've lived here 40 years. So, I was a little dubious going into it, but they did fine.

I had a broken refrigerator and I submitted my claim online. I've used the AHS site a few times. The contractor that they hired was Sears and that was horrible and it was a big fiasco with them. But through American Home Shield, they did everything they possibly could to fix the situation. But the freezer was broken for about a month. Somebody came out, they diagnosed what they thought was the problem, they ordered a part, the part showed up then nobody else ever showed up. I kept on getting canceled. My appointment would get dropped and they'd get rescheduled but nobody would ever show up.

I'm having the same problem with my AC as when I called American Home Shield to have it fixed before. I filed my claim over the phone and I got through to someone quickly. The contractor they sent seemed good and everything was fine. Overall, AHS responds fast and doesn't give me a problem.

We couldn't get water out of our refrigerator and I called American Home Warranty. The reps were very pleasant and put our order in. We then heard within a day from the company that they had contracted with to come out. The contractor replaced the heater to keep the line but that didn't work. He thought it was a faulty part so he replaced it again. He had to be creative but now we have cold water so we're perfectly happy.

My refrigerator was leaking, so I called American Home Shield. They took my name and number, and then they sent someone out. The contractor was great and on time. He was very nice, and he got the job done quickly. American Home Shield did a good job. It was fast and I would recommend them.

We bought the home in December and the previous owner told us something was wrong with the AC unit. He did not know what it was but he had fixed it several times and he was tired of jacking with it. That was one of the reasons why they purchased our American Home Shield. They knew that would need to be fixed. I submitted a claim online through my account with American Home Shield. Then I got an email in 30 minutes telling me they had already sent the information over to Ausco Air and that someone would be in touch with me shortly. Ausco Air reached out to me the very next day and we scheduled for Randy to come out and take a look at what was going on to see exactly what was wrong with that particular unit.

I’ve been with American Home Shield for four years and every time I need them, they’re there. I submitted a claim for my hot water heater. The contractor that they sent was very nice. He said, “I got to order all these parts because it’s an old hot water heater.” So, he had to order the new pieces to join the pipe and he said as soon they have that, they will replace it. I’m very satisfied with AHS. It’s the best thing to have. You also don’t have to worry about having a big payment that’s one time. I recommend all my friends to AHS and my sister is with them too.

My kitchen lights went out and I had to call American Home Shield for them to fix it. The reps took the information I needed and sent me right back to the people that needed to come to my house. Then, the contractors came and fixed it. It has been working great since they fixed it. And AHS has been good and I've had no issues with the things that they had to had fixed over the time. I have recommended them.

The realtor who sold me the house bought me this American Home Shield home warranty for a year. And she told me that if I could arrange for my re-keying through them, it’ll be cheaper and that’s what I did. Everything went fine with submitting the claim, and the guy showed up like he was supposed to. He was lost, but it was okay. He did his job and he was very efficient. He said that he only brought one key so he needed to go back to his shop and get some more keys. I wasn’t living in the house and I just had to go there and meet him. He said that he'll be back in 45 minutes while I might run out and do an errand so we had an arrangement where he could go into the garage, in the people door, and just leave the keys in the garage. And then when he leaves, he would lock the door but he wouldn’t be able to lock the deadbolt.

Every time we've had a claim with American Home Shield, it has gone pretty smoothly. Recently we submitted a claim online for our washing machine and it was easy to do. Someone came out and did the repairs. He said the machine was old and it has a little bit longer to last and eventually would need to be replaced. But it seems to be working okay. The technician is from Accord Appliance and they've come out a couple of times for different appliances, and they're fine. I've recommended AHS to other people. I've told them what we have and that we've used it for different things, so it's paid for itself.

I filed a refrigerator claim but the people who came out said that American Home Shield probably won’t fix it. The fan still works but it was really loud. It sounded like a jet engine. They said that since it's not broken, they can't do anything about it. I asked them to put in the claim or at least ask American Home Shield if they would try to fix the fan. And he said he would try to submit a request to have it switched out but I guess they never did. I never got a call about it.

American Home Shield was absolutely awesome. They were very efficient, professional, and kind.