American Home Shield Reviews

I had an excellent service with American Home Shield. When I submitted a claim for a plumbing issue I went online and did everything there. The problem started when something in my unit started humming. We checked if there was anything in there but there was nothing. But the guy who came said there's a jam and they're gonna replace it. He did a good job. Moreover, he was well-groomed and had a clean vehicle. Since the repair, I have had no issues.

The blower in our AC wore out and I called American Home Shield to submit a claim. The representatives I spoke with were fine, very professional and got to the point without wasting time. That's exactly what I'm looking for. It was a short and sweet conversation. The provider called me up and they came down. The guy was really nice and very professional. He saw exactly what was wrong and he didn't try to jack up anything. I have a new air conditioning unit, but some of the parts are very old. He replaced the inside blower and everything works fine now. It was a quick fix. The work that the contractor did was great.

My air conditioning unit was running heat and air conditioning at the same time, which I didn’t think was possible but evidently it was. I called the home warranty number and left a message 'cause it was at 4 o' clock in the morning. And then AHS called me back and I set it up through them. The contractor was great. He showed up when he said he was going to be, played with my dog and explained to me in regular people terms what was wrong. I was so thankful that I had a warranty because it probably would have cost several hundred dollars for him to come out, and it cost me 75 bucks. I couldn’t have been any happier with how quick they got to me and responded.

Our washing machine broke down and we submitted a claim immediately. I made a phone call and talked to someone at American Home Shield about it. They sent someone out to check it to see if it could be repaired, and the service person called them up and said that it wasn't worth repairing. The amount of money would be too much for a repair, and the gentleman suggested that it be replaced. We set up a delivery date which took a week and a half. Luckily I was able to use that time to find a washing machine. There were different delivery dates in different areas, and I had to coordinate with the person coming to do the installation to hook it up. The gentleman that came was very pleasant. He was very nice and he seemed knowledgeable. Everything was done quickly. I've recommended AHS to two people that are possibly calling.

I called in my claim for my air conditioner and the representative was friendly. But I found out that what the contractor charged me for my Freon could've been a lot less. The person they sent out put in more Freon. I work in the field and I do know that there is a substitute for that which is cheaper than the R-22. And when I pulled on the side, it said 4 lbs to completely fill my air conditioner, and that's what he said he put in. It was weird 'cause my air conditioner was working. I asked a couple of my AC guys and they said it was weird, too. Also, the contractor was a little strange. He came in, sat down and started talking to me. He pulled out a cigarette and was gonna smoke, and then used the bathroom. Next time, I'll ask for somebody different. Other than that, I had a great experience with American Home Shield.

There was a little leak in the shower's body sprayers, with the bolt one, so I made a phone call to American Home Shield and they processed the claim. I also submitted an email and then got a phone call shortly after about a plumber setting up an appointment. Except for being on hold for about 5 minutes, the claim process was simple. The plumber who came was great. They were very polite and they were in and out in about 15 minutes. It was a simple fix and so the leak has been taken care of and there are no issues.

My recent claim with American Home Shield was for a washing machine and everything was great with the experience. It was very easy and convenient to file a claim online. There were no wait times and everything was fully automated. The contractors were very good and everything was quick and efficient. They were here two or three days after I submitted the claim. I'd recommend American Home Shield to my friends and, in fact, I already did.

We got a home warranty from the moment I bought the house from the negotiations. The issue started out as a leak on the multi-port valves. The woman had multiple houses and she wasn't at them all the time so she really couldn't maintain them like she needed to. She had a local she used to repair it at a cheap fix. And instead of spending the right amount of money and have it replaced, it was an epoxy fiberglass plug job and it was okay.

When I submitted a claim to American Home Shield over the phone, I had a good experience with the rep and it was fine dealing with the contractor. I had a maintenance with my heating system furnace gas pack and there were some things that looked like they were starting to go bad so I wanted the guy to double check it before it goes bad on me totally. The contractor came out and looked at it and he said it was getting there. He told me to get a carbon monoxide tester just in case. So I got one put in the house. It’s okay right now and that was what I wanted to make sure. I had American Home Shield in the past then they got a little pricey. I went over to another company and that was a big mistake. I decided to come back to AHS and if anybody wants to ask about it, AHS is the best.

We went online and submitted a claim for the AC. The people they sent out came promptly. They were very friendly and answered our questions and explained it thoroughly in a way we could understand it. They looked around, looked it over, gave me an honest opinion, and went ahead and fixed it. I was very satisfied with the work they did. Any homeowner should have all the stuff and the services AHS provides because one can never know when something like that's gonna happen.

The heating element went out on my water heater. I called American Home Shield and the contractor they sent got right to it. He had the part for it, got it fixed and got us back hot water. But I still have an outstanding issue that hasn't been resolved. In 2016 my wall-mounted microwave quit and so the serviceman came out. The microwave was old enough that they could not get charged and it was gonna have to be replaced. AHS ordered and shipped out a microwave unit that turned out to be a counter-top unit. I didn't know this until it went out a couple of months ago. At that point, they’ve refused to do anything about it because it was a counter-top unit and it was not covered in the policy even though the counter-top unit was one that they ordered and had put in.

One of the drain lines was clogged and we had to blow it out. As a matter of fact, I put my little air compressor and we blew it out. The contractor that American Home Shield sent out was a good man to work with. He noticed that that drain pipe was up a bit so we lowered it. He helped me do that while he was here. So it was a good experience all the way around. In fact, I just came out of the attic to check that pan and it's completely dry. However, we haven't had much luck getting through calling in, so my wife always submits a claim online and receives an email which says when the contractor would be here, the day they would be and when to expect them.

There was an electrical issue in our kitchen and I filed a claim for it with American Home Shield. I did it online and the website was great and very easy to use. I submitted the claim at around 6:30 in the evening and I received a text message from American Home Shield’s automated system. And then, I got a call that next morning at around 8 o’clock and they had somebody out here the next day at 4:00. The tech was very personable, kind and helpful. The issue was something simple and he solved it immediately. AHS has a great plan at affordable prices. And so far, I had a couple of claims and both of them were resolved quickly and efficiently.

Initially, the AC unit just died and then, the technicians sent by American Home Shield came and replaced it. They had to come out the second time because the covering fell off of it so they fixed it. Their professionalism was high and the unit has been fine since then. I have an older house and I've owned it only for a couple years. I was unsure what might break and I find having a warranty on my property very valuable. That of the AC unit was unexpected and aside from that, I'm fairly certain that a couple other things were paid for the whole warranty for the year.

My daughter went out to work in the yard and we hadn't had any hoses or anything turned on, so she got a hose and hooked it up. She didn't have much pressure and when she went down to the bathroom, there was water all over the bathroom floor up through her ankles and on her rugs. She has a 15 x 20 bedroom down there that was all wet. I called American Home Shield and they took the information and said the contractor was Pipe Solutions, but we didn't get them, so my daughter spent the whole weekend working with towels, fans, and a sharp back. We didn't think we were gonna be able to get anybody before Monday. When the plumber came, he worked on it and said that AHS doesn't pay for pipes that froze and so he kept it off and came back today and fixed it, but they were submitting that to State Farm. My daughter's got a hose out in the yard now.

My central air unit stopped working and I called the number at American Home Shield. The claims rep was absolutely professional, and they were really informative too. However, the first technician they sent out was a different company and he blew us off. He was nice but it wasn’t a concern to him that our air conditioning wasn’t working. He didn’t even run a test on it. He said we needed to charge it, and I said, “It was working and then it stopped, so how can it just be a charge?” Obviously it leaked out, but he said he couldn't run a test on the line. He was a plumber that worked for a plumbing company, and that was kind of concerning. He was also gonna charge me $65 a pound for Freon that he would put in and he couldn’t tell me how many pounds he was gonna use.

Buyer beware. I have been an AHS customer for many years. I've had more bad experiences than good. Mostly you will pay a lot out of pocket for repairs and AHS will not and cannot give you a breakdown of the reason why according to their customer service agents. I have been going in circles with their customer service department for a week. I have been told that such and such department will call you back within 24 hours, then told by another agent that that department does not call customers. I have asked to speak with supervisors and been denied. I have asked to speak with their escalation department, no one was available. I asked to speak with the authorization department, agent didn't have ability to connect me. I asked to speak with contract relations, again they don't speak to customers. They will not email me any information, they only use snail mail. Agent does not have direct numbers to anyone who can help you.

Diagnostic service just to assess the leaking water heater took about 4 days. Then another week just to get the water heater which is widely available. Now that the water heater is available, the installment is going to take another 4 days due to scheduling of plumbing company. Each time American Home Shield has been used, the service just to diagnose takes too long and then the tech has to submit for approval of even the tiniest part. This adds time to any waiting period that the consumer has to endure.

This is the first time I ever took the time to even bother writing a bad review. However this company made me so angry I had to warn others about them. First, they will do almost anything to find a way not to pay for repairs. Secondly, they use third rate vendors and contractors when they do decide to do the work. I had a problem with my circuit board that controls my pool. First the repairman wouldn't fix one of the issues because he stated bugs created the problem, never showing me the part. Secondly the repairman left telling me everything was fixed and working.

We submitted a claim to AHS for our water heater that wasn’t heating the water and everything went fine. The contractor came as soon as they could since they have an appointment open, and they were good. They were nice and on time. They also called me back when they needed to and they were very professional. The water heater is working now and I recommend AHS to anyone that we know who owns a home. They always fix what is needed to be fixed and we’ve never had any problems with them.

We had a problem with our air conditioning and everything went great with American Home Shield. The contractor who came out was prompt. He was good and there were no issues.

I had put in a claim to American Home Shield in early March for my broken steam broiler and it seemed to have been ignored so I followed up on the phone. The adjuster that I spoke to said that there was nobody in the network who could help me but I was welcome to find my own repair person, submit an estimate and that American Home Shield would take it from there. I had two people come out and look at it. I accepted one proposal and I sent that to American Home Shield about a month ago but I received no response.

I put in a claim for my furnace with American Home Shield and in 24 hours I got a notice. A couple of days later, they contacted to get somebody out then a tech followed up after. The contractor accommodated a later hour call and went through. They did a few extra things to get the furnace to run and after three hours, the furnace was working which was nice. I had put in a couple of claims with AHS and they’ve been very responsive so far.

We moved in this house in September 2015 and we have American Home Shield ever since. When it was leaking at the hose bib last year, I had it turned off. When I opened it up this spring, it leaked like crazy, so I called American Home Shield. They sent out Stilwell Plumbing and when the their tech came out, he took the guts out and fixed the hose bib. He said there was debris in there. Then the valve that shuts the water off inside started dripping. It wasn’t a bad leak, but I called them back for that. When they came out, they took the packing on it and everything was fine.

One of the air conditioners wasn’t working and I called American Home Shield. The interaction with the claims representative was excellent and very professional. A technician got out within 24 hours and he was professional as well. He came in, checked the unit and he needed a part, so he told me he was running out to get that. He came right back, installed it, then it was working thereafter. I would recommend American Home Shield and I would tell my neighbors that it’s definitely worth the money. In fact, we’re selling our house and I might offer it as a warranty plan for them so that there’s peace of mind and comfort.

I submitted the claim for a heating repair online and it was seamless and convenient. The contractor was very respectful, courteous and on time. Also, I loved their notification system. They have an electronic notification system that takes appointment options which acknowledge that they received the request. They'd also acknowledge when they're coming out. They'd text you when they're on their way and then thank you once they complete the service. So, it's excellent and very convenient. They fixed the heating in just one appointment and it's been great ever since. I would highly recommend AHS.

The dryer broke and American Home Shield sent CONA service after I submitted a claim online. The contractor company called immediately and everything went great. The technician guy was fantastic and he went above and beyond. He took out the parts and showed me the parts that broke. He was very experienced and did a great job. The dryer has been working fantastic since the repair and I couldn’t be any happier.

We had a plumbing stoppage issue that started a couple of days before we submitted the claim online. There was a guy that made the call back telling us who the contractor was gonna be. And then the contractor called us pretty quickly. Since giving the window of time, the very next day they had come to the house to take care of it. It was all done within a 24-hour period. We are pleased with American Home Shield. They did what they said they were gonna do. We have used them more than once over a year and a half, and we will continue to use their services.

The garbage disposal failed. I called American Home Shield to submit the claim. They then sent someone over, the contractor looked at the garbage disposal and said it was bad. They replaced it and they went on their way. The technician was excellent.

We've been with American Home Shield since we've had our house and their service has always been excellent. The value of what we pay and the service that we get is phenomenal. I absolutely love it, so we recommend them to a lot of different people. Scheduling with their reps is excellent. When my heater wouldn't stop blowing and then started blowing cold air, I submitted a claim with them over the phone. My usual issue is being able to be home to have them work on the problem. But with this heating issue, the gentleman from Austin Heating & Air was very courteous, kind and professional. They ended up having to come out a couple of times after to detect what was wrong with it, but it was fine and he was able to get it fixed for us. It was awesome. They were also at my house the other day for my sewer and they fixed it too. If you're a homeowner, get their service.

I’ve been a customer of American Home Shield for a long time. All of the contractors they send are excellent. They do exactly what they're supposed to do and they don't stop until it's done correctly. Most of the time, it takes them one appointment, but if they have to come back, they come back when they say they’re coming back. Then they’re out of here as quick as can be. Recently, I submitted a claim for an electrical issue over the phone and it was taken care of in one appointment. Since the repair, its performance has been excellent.

Our recent claim with American Home Shield was for the heater. We decided to try the pool here because of the weather, but it was not effective. Submitting the claim was easy. I just made a phone call and they set up the service. It was extremely simple and the turnaround time was fast. I called the insurance company to see if the repair was covered and it was, so we had the contractor do the repair.

When I was having some problem with the wiring in my house, I filed a claim with American Home Shield online. The electrician came out and he was very cool to my wife. He thought he fixed the problem, but there was a different problem. I had to reschedule so he can come back the second time but he went on vacation. But American Home Shield themselves have been really professional and good and asked me if I wanted a different contractor. It was a great experience all the way around.

My stove wasn't working and I submitted a claim with American Home Shield online, and their website was simple. The contractor showed up the next day and he described and did everything as needed. My stove has been performing perfectly since it was repaired.

My water pump was leaking so I called American Home Shield and they sent someone out to look at it. But I wish they could call better people to come and repair because the person from Wescon Services who’s doing it has no bedside manners at all. I'm having a hard time communicating with him on what’s getting done, what needs to be done and when he’s gonna come back to finish it. He still hasn’t finished repairing it and he has already ordered the part. It’s been a week and a half already. Mostly, everybody at AHS has been great and on point but I just get the occasional contractor that’s lacking.

It has been easy to file claims with American Home Shield. When the emergency heat kept staying on every time the unit came on, I submitted one online. The contractor then called and set a time when they were gonna be out to make sure that was okay. Then, he showed up on time. He said there was no electricity to get to the unit, so he fixed that and it’s not running on emergency heat since. I am satisfied with American Home Shield.

I had a hot water heater issue where the pilot light went out. I went online to submit the claim to American Home Shield. I had a fine experience navigating their website and the rep was able to get someone out the next day. The contractor was Ace Plumbing. Ace’s service was fine and they replaced the thermocouple on the water heater. However, AHS didn’t have a good emergency service. I had a furnace problem over a very cold weekend and they were unable to help me at all. I put in an online request and got a notice from the heater people that they got the request and they would contact me within 24 hours. That wasn’t good. So I contacted the contractor and they said they couldn’t do anything about it because they would have to go through an approval process through American Home Shield in order to do off hours repair and they didn’t believe that that was going to be approved.

I called American Home Shield about my dishwasher. I was getting spots from my glasses and they were telling me that I had to replace the cap that goes to my dishwasher where the Jet-Dry goes in. The man gave me a hard time telling me I need to get the little cap on before they come in and service my dishwasher. I called somebody else to fix my dishwasher. I put the cap on but I thought AHS was rude. The cap was not even a component for the dishwasher and it wasn't on when I moved in the house. It was not a very good experience. I've talked to them about it and they've done what they could.

I called American Home Shield for a refrigerator issue. The gentleman from Copper State Appliances came and fixed the problem that day. He did a wonderful job and I was very pleased with it. My refrigerator has been working fine since the repair. I would recommend Copper State Appliances to people and tell them that I've had good experiences with American Home Shield.

In making sure that with all the things that could go wrong in the house, I’ve always had American Home Shield. When I submit a claim to them online for my heating, the gentleman from All-Star Heating came in and was able to determine quickly that the damper that leads to the circulation of heat in all of the rooms was closed. He simply opened up those, settled in the heat all over the house and it's working fine now. I have a two-story house and he made a recommendation to have two different thermostats, one for upper and one for lower, and that will make the heat and air work more efficiently. When I had to use it for the microwave door, their technician came out very timely and ordered it. When I had a problem with the dryer, their technician came out and they were able to do something. It’s worth having the kind of company that American Home Shield happens to be and I recommend them to others.

Recently, our downstairs toilet had broken and was leaking when it was on. And the garbage disposal was not functioning and it was also leaking. I made the claim at American Home Shield over the online submission form, which I've used a number of times over the years. It's excellent and I greatly prefer it to other mechanisms. The contractor called and he was very polite and professional. He showed up and fixed both problems within an hour and a half. Both are now working perfectly. The whole thing took about 4 or 5 days, and a lot of that was due to the fact that I did not have the availability to wait for the contractor to come out to the house during business hours.

We’ve had a good experience with American Home Shield. We called and everything was fine with their contractors. But a couple of times the people that come out weren’t the best.

AHS said I could submit a claim online, so I just clicked on it to file my AC claim. And then they called me and said that there was a company on the way soon. The contractors came out an hour early and they were very knowledgeable and gave detail-by-detail explanations on what was happening. The AC is in perfect condition now and I was surprisingly happy with everything.

There was a blockage somewhere in the primary drain of my AC and water came out of the secondary drain. I went online and submitted a claim with American Home Shield. We had a couple of complications though because we just moved in the last six months. I had a log-in account with my previous home and another log-in account with the new home and there was a mix up. That was a little bit more difficult but other claims I’ve done online had been easy. Also, the contractor that they sent was great. It was a good service and I'd recommend it.

My wife told me that there was a leak on the sink so I called American Home Shield. A plumber then came out and said it was the garbage disposal. So he put in a new one. I had never checked it after that because the guy said it was done. About a month went by, and my wife said it was leaking. So it started leaking again or had been leaking all this time. I called them back, and the guy said it wasn’t his responsibility. He needed to call an appliance guy for the dishwasher. So the guy for the dishwasher came out, unclogged the dishwasher drain hose and connection, and put it all back together, and it hasn’t leaked since.

I had a few appliances that each had something kind of go bad so I called American Home Shield in at the same time. I get an email immediately. And I get a text which is helpful for me. Everybody stays in touch prior to the company showing up and then they do the work. But one time I've had it where it didn’t solve the problem the first time, on the air conditioner and they came back at no extra charge until we got it fixed. The performance of the appliances have been good. They've done all they can do at any given time.

I was thinking about replacing the disposer on my own and decided after doing some research that I should use AHS instead because it was cheaper and less work for me. So, I did and it made life a lot easier at home because my wife was happy. The repair was helpful. And the folks at AHS have been generally good but there was a time when I had questions about a claim that I was supposed to be refunded and I called one of their customer service people, left numerous messages and email, none of which have been returned. It was frustrating and it would be nice to get that one claim straightened out.

The contractors sent by American Home Shield to repair my water heater did a great job. Everything looked good and I have no complaints. AHS is a dependable service. I rely on the contractors they've been sending over whenever we need them and I rate them very high.

We had two claims submitted to American Home Shield and the submission was super easy. One of them was for plumbing for the kitchen sink and the other was electricity for the sockets that were not working properly. Every time we have to call somebody out, it's always for plumbing or electric and the same companies come out. I love the guys from the plumbing company and the electrician is always the same guy. They're always prompt, there when they say they're gonna be there, and always have all their equipment on site with them. Nobody runs off and go to the store. It's always a good experience. For anybody who owns property, they should invest into American Home Shield. It's an amazing insurance for your home. Just calling the plumber outright to come and fix something, they charge by the hour and that's not cheap.

I called American Home Shield when the temperature on our heater was not the right temperature we wanted, and then a contractor from MS Services fixed everything.

American Home Shield is a lifesaver. We had a bad water leak and we needed the toilet fixed as it was also leaking. And I was able to get through to somebody quickly when I filed a claim for it over the phone. The plumber that was here was great, very prompt, and very professional. We've used American Home Shield several times. And if we hadn't we would never have gotten our problems fixed. I love American Home Shield. I've already recommended it to friends and anybody that's buying a house.

Initially the AC wasn’t working at all. American Home Shield sent a contractor and they replaced the motor but when they left it was really loud. And then the second time I had them out to fix it but they were unable to so I still have the same problem. And I don’t know what to do because I called them and they tell me they closed the ticket. I have to call AHS again so I’m kind of going back and forth. It’s getting annoying.

The dishwasher was giving us a little bit of trouble and then it finally went over the edge where it was not doing any good anymore. Submitting the claim to American Home Shield was simple. I went online to my account, clicked a few boxes, put in my credit card information and it was done. The contractor responded quickly. They appear to know what they were doing. When the repair was done, however, they had to come back out and do something else, and again they answered quickly and explained the whole situation. They did a great job. I also called back in and the representative was quick in not getting the claim re-opened. Since the repair, the dishwasher has been working great, and dishes have not been piling up. AHS working great for us. It is an efficient and quick process to make necessary repairs on home appliances.

American Home Shield did a wonderful job, especially the last time that I used them. I usually file my claim over the phone because sometimes I have problems with my immune system, the Parkinson’s. And the AHS reps were always very polite, kind, considerate and concerned and the technicians that they have sent out were also very good. I’ve always tried to pay AHS before the technician came out because it made things easier. But now AHS has an efficient process where they take the co-pay up front and then I don’t have to worry about it when the technician goes there. It’s awesome. AHS has had this process since the last time I’d used them and I was very pleased with that. Also, the technician that they happened to send from that contracting company was conscientious.

I was pleasantly surprised with the experience I had with American Home Shield. I wish I had got this thing a long time ago. I filed a claim with them for a plumbing leak on a spigot outside and it was very easy. Their reps were very nice and accommodating. We set an appointment and then the contractor came out. He was great as well and he explained to me that he could not do the other spigot because it was hooked up to my water softener. He thought we should call somebody who is more experienced with the water softener because we thought that's what's leaking not just the actual. But he fixed what he needed to and that was it. The spigots have been doing great since and had not leaked all over the place like it was doing. I definitely have recommended everybody in my age bracket to get American Home Shield's service because of these things that we cannot do ourselves anymore.

The plumbing claim we made with American Home Shield didn't go too well. And then we also made a claim recently for an air conditioning problem. I called AHS and spoke to a representative. It took two weeks to have a contractor come out and do the repair. But after that, I called AHS back and had the contractor come for a second visit. For now, the AC is not fixed but its performance is fair.

I bought a house and it was leaking on the inside from the upstairs bathroom down to the lower floor ceiling. I went online to American Home Shield website and submitted a claim. They said a certain company will call and contact me within 24 hours and they did. And they made it here out a couple of days later. The contractor who came out here was very polite and gave me some information. He diagnosed the issue. He looked and saw that there are holes in the grout and it had brittled away. It wasn't sealed properly so the water was getting down and leaking into the floor. But the contractor was a plumber so he doesn't do tile work so I had to call a tile person up and we fixed it ourselves. I had a couple of good experiences with AHS and I recommend to use it if you needed to.

I had a power outage in one section of the house. I submitting the claim online and it was very simple. And I prefer the online way since through the phone, it takes a while sometimes for a representative to answer. The contractor sent out was very nice. The problem turned out to be something really simple. It was a fuse detector that we had plugged in that was out. We’re able to use the phone and fax machine now. One should give AHS a try.

I recently had a claim with American Home Shield for a plumbing issue. When the Advance Home technician showed up, it seemed like he didn't wanna be there. When he came in, it wasn't like a, "Hey, how's it going? How's everything doing?" It was just like a, "Show me what you got going on." And so I showed what I had going on and he said he didn't smell anything so he wasn't gonna do anything. Also, there was a filler valve in my upstairs bathroom which was creating a whistle and he said that that was what was whistling but that they don't replace that. Then when we went back downstairs, I asked if he was going to check around for anything that could be causing the sewer smell in my bathroom and my laundry room. He said he would put in there that they may need to scope the line but that they don't do that, so it would be a different company.

I submitted a claim for my washing machine online and the turnaround time for them to get in touch with me was real quick. The technician they sent seemed very knowledgeable. The Sears guy came out and looked at it. I had already personally researched what I thought was wrong with it. He confirmed it and wrote up everything and then sent it back into American Home Shield. They replaced my washing machine and it brought everything back to normal. I would recommend AHS highly. How they handled my case was great. I'm very pleased with the outcome.

I filed a claim online with American Home Shield when one of our toilets backed up completely and our other toilet was running. The contractor came to the house, and fixed the running toilet. However, he said he couldn't fix the backed-up toilet that day as there was a foreign object in there that wasn't covered by our warranty, and that I would have to pay a lot more money to have him come back to fix it. So the plumbing problem's partly resolved.

I've had three recent claims with AHS. One for the refrigerator, one for the garage openers, and one for the heater. The heater was just a loose wire and the claim went really well. The guy from Dulce came here the first thing in the morning and it took him five minutes to find the wire that was loose and fix it. Then, for the garage openers, AHS chose not to cover that at all because they told me it was a luxury. It was ridiculous. I paid $303 for that out of pocket and they also charged me the $108, which I called the customer service for. They were supposed to remove the charge, but they still haven’t.

There was a leak in one of the toilet bathroom so I filed a claim to American Home Shield online and their claim process was easy. The contractor came out and fixed the problem, and it’s holding up so far. However, it’s very difficult to get a hold of their contractors at times. You have to try several times to get through. A lot of them are contractors who don’t regularly answer phones. But when you do, things work out. Overall, AHS is useful for a homeowner to have. I would recommend others to have a home warranty. The experience has been good for me. AHS has been very helpful and I didn’t have to go around trying to find contractors and look for things.

I filed a claim with American Home Shield for a garage door opener. We made the call, they sent us the link and the service provider called us and made an appointment probably within an hour or two. We're very, very pleased with the service and the professionalism. And he repaired it in less than half an hour. The contractor was excellent and the garage door opener is now flawless. We've used AHS three times in the last four years and it's always been good quality service. They got good product with a decent price.

We were having some drippy faucets in a couple of the rooms at the house, so we called a service for that. I filed the claim with American Home Shield initially online and that was easy. And then they sent me a correspondence back to let me know that a provider would be in touch with me within 24 hours to set up an appointment, which they did. Then the service provider came out and found out that there were some parts that needed to be ordered. They talked to Delta, the maker of our faucets and they were able to get them to send out the parts that were needed to do the fixes on the different faucets. We just had to wait for that. It took five days for the company to mail out the hardware and then the service provider came back out and installed everything. And everything went really well.

It’s worth buying AHS for a year just for that extra protection and in case anything goes wrong. I was having a couple of problems with the air conditioner, so I put in a claim. I did it online and it was easy and it took me about five minutes. Two days later, I had the service tech out and they fixed the issue in about an hour. The tech was great and the air conditioner has been working fine when I use it. It's been cool.

My water heater is 14 years old and the pilot kept on shutting down so I called American Home Shield. It was my first claim and when I submitted it, everything worked out fine. But the lady from AHS told me that they wouldn’t be out here for three days and I told her I needed it taken care of right away. She said she would see what she could do but it was not an emergency. My kids, my wife, I and everybody taking cold showers is not good. So, she ended up calling the Lake Elsinore plumbing place and they came the next day. My wife said that the contractor was a nice and polite guy. He came in, took care of it, knocked on our door and said it is fixed and he went off. He was there for about 40 minutes and since then, it’s been working fine. The company called me back and did a follow-up call with me. Everything went good and I’m glad I got AHS. I recommended them to my boss and he got them too.

My husband noticed that there was a leak under the sink in one of the bathrooms. So we called American Home Shield and they were very pleasant and easy to work with. They set everything up. And then I received an email reminder that the contractor was coming and when the appointment would be. Then the company called and said that somebody would be there during the appointed time. And the guy showed up right away. He could not have been nicer and took care of everything. He also had the parts that he needed in the truck. I’ve been telling everyone that they need to get a home warranty. We’re new to this area so we do not have the pulse on who to call yet. So AHS has been wonderful because they’re sending reputable people and they’re finding them for us, so we don’t have to do that search. We are now having issues with our washer and I called today and someone’s coming back today.

American Home Shield is awesome. We had a plumbing claim a while ago in our shower where we couldn't get the hot water to come on. I called American Home Shield and asked them if it was covered, and they said yes. And so they got a hold of Contreras, who called us, set up an appointment and came out. The techs did an awesome job. They talked to us and told us what they were fixing and what we needed to do. They had to redo the valve, and they were very good and on time. Having a warranty is absolutely wonderful. I have it on two homes and I also had my daughter get it for her home.

I had an easy experience with American Home Shield’s website. I filed an electric claim online and had someone out within a couple of days. The contractor from Sunbelt Electric was very professional. He explained what he was doing and did a good job. He also cleaned up after himself before he left and got everything working. But I did not like the garage person. It was something about the garage door work. I came home at night, and there was no light. The contractors told me that they didn’t do anything electrical and that my family member could have gone up the ladder and put in a light bulb for me, but they wouldn't do that. When he came out awhile ago, he didn’t explain what was going on or what they did and what they didn’t do. So, I sent him a letter saying that the work wasn’t done, then I got a long letter that was unprofessional and really nasty. That aside, I’m very satisfied with American Home Shield.

I had a nice experience with AHS. I got a claim for my washing machine. I filed that online and the experience was good. The contractor was then able to come quickly and was good, friendly and courteous. It was an excellent service.

I filed my claim online and American Home Shield passed it to two different companies. One was Mason’s Plumbing who was great and I was fine with. The other one was Long & Burton, whose guy I can’t stand and I don’t want back in my house. I put in a work order and American Home Shield dispatched it to him. He called but I had a doctor’s appointment and I wasn’t home. I asked if we could do it the next day and I was going to schedule a time in the afternoon. He said he would call me back the next morning and we would schedule the time. He called and I wasn’t home doing another job.

My ceiling fan was working but the light in it wasn’t. I submitted my claim online and AHS sent H&C. H&C was quick, timely, and efficient. Everything went great. Plus, they solved the problem, which was important. It was a good experience with AHS.

I called in a claim for my washing machine as it was easier for me to pick up the phone and call. The contractor has been good, though it has taken a little while for them to order some parts because I started the claim March 29th and it's not fixed yet. They said they'll be out here Tuesday. They ordered one part and when you put that in, they said they'd need something else. I had to spend a lot of money to go through the Laundromat and I still have a pile of clothes. Otherwise, I'm always satisfied with American Home Shield and I recommend them. It's most needed and it could save people a lot of money.

Our experience with American Home Shield was all very positive. We had a clogged toilet and I filed a claim online to have a plumber come in. Navigating the website was easy and the contractor was able to come in the next day after we called. He was very professional, very friendly, and answered all of my questions. He fixed our problem and I would recommend AHS.

I had a problem with my ice maker and my refrigerator. The door of the refrigerator was not closing shut securely the way it used to and you have to push it. Most refrigerators, once it gets closed it pulls all the rest of the way in and it wouldn’t do that. So I filed a claim online and it was a very quick experience. I got the confirmation instantly and shortly after that they told me who had been assigned to my claim and that I would hear from that person to set up the appointment. Everything happened the same day.

My pressure valve started leaking and my experience with American Home Shield in submitting a claim for that issue was very good. I always call them to set up a service on their automated system. The contractor was very good. The tech came over and tried to fix the valve but he couldn't fix it the first time because he couldn't break the seal on it. So, he had to come back later, but there was a need for further modification and he didn’t have to do that. But he took care of the valve and its performance after the repair has been very good. I would tell a friend about the service that American Home Shield offers and how inexpensive it is.

A prior claim with American Home Shield when we had to have our furnace put in was not good. The woman on the phone was rude. When we would call to find out what was going on she was just like it was an inconvenience for them. That was not a pleasant experience. Also, it was so hard most times to get in touch with AHS and it was not very personal but the last claim was great. The supervisor that I’ve talked to was great. The guys that he sent out weren’t too friendly but they did their job. If we ever have to file another claim and there are experiences like that, we’d be happy with it.

Our American Home Shield experience was great. I had a problem with the drains and so I did a claim over the phone. The contractor who came was a very professional gentleman and absolutely wonderful even though he’s young. He fixed my plumbing and everything went well. Also, I’ve already recommended American Home Shield to every friend I know.

Our dishwasher was having some powder residue on the floor so we submitted a claim with AHS by phone and online. Online seems to be easier. This is actually the second time that the same contractor's come out and they've been very fast. They usually come in the same day. They're very straightforward. They have detailed information and gave advice on things that we could do better to help prevent future issues which was helpful. We've been satisfied with American Home Shield. We did have one contractor that we did not like and that was plumbing related. But otherwise, we haven't had a lot of requests which is always good but we've been happy with the experiences.

All home warranty companies looked the same to me. American Home Shield was the first one that showed up and I’ve been with them for a month. We just moved in so we needed to get new keys and it was pretty easy to submit a claim to American Home Shield. I did it on their website which was pretty. Then, AHS told me who to contact. I called the service company and they scheduled the appointment. The contractors came and fixed it. And now, the new locks are great.

I love American Home Shield. We had a bunch of issues at the same time with the plumbing and the oven, and they helped us. My bathroom upstairs was leaking down under my kitchen and my oven died, all on the same day, so we opened up a service request for both of them. It was really snowy and rough weather but somebody was sent out to our house within two days to fix the pipe in my bathroom. And then we had a new oven within two weeks. So all of my issues were taken care of within a two-week time period and everybody was really nice about it. The experience was awesome.

Submitting claims online is the only way to go with American Home Shield to get them. Everything you do online gets responded to immediately, while you have to wait on the phone for an hour and a half. I recently filed a claim request for a blow dryer. The contractor they sent was personable, arrived there when he said he was gonna be there, and did the job. I was very satisfied all around. And my dryer is now working like a charm.

I filed a claim through American Home Shield’s automated thing on the phone and it went fine. The guy who they sent was great. He went around, explained the whole situation and gave me the big picture and the macro and the micro look. He did a phenomenal job. Since the repair, there’s been no leak so everything is good.

Our dryer was making a lot of noise and taking an extremely long time to work so we had AHS replace a motor on it. I submitted my claim online because it's more convenient and we got a very quick response and a technician came out the very next day. He was great and the repair went absolutely perfect. Things are back to normal again and it helped to really speed up how we get things done. I would definitely want the technician again if I would have issues with any home appliances he could work on.

I've called American Home Shield twice and they were great each time. They were very quick to the point and got my claims serviced and done. I've had other home protections and they are better than some that I have had to deal with. They’re very friendly and knowledgeable. When the washer was smoking, I called their number and filed a claim. I set up a time and somebody called me back that afternoon. The contractor came in and they looked at the washer. They found the problem with it and they said they would go back and try to get the parts. The washer was one of the newer models and if they were not able to get the parts, they'd have to replace it. I've been happy with the washer's performance since the repair.

Our dishwasher was clogged or there was something broken so it wasn’t cleaning the dishes. I filed a claim online and they told me who was coming. At first, I was a little nervous because I couldn't find the company of the guy and the address I was given was his home address, which to me was a little unusual because I wanted to make sure. Also, it was my mom who was gonna be here and she’s elderly so I wanted to know who was coming. But he turned out to be a nice guy and he was very helpful. He cleaned the unit and took out a bunch of gunk in it. He also had to order a part and then came back after it got approved. The unit is working now. I was satisfied with my experience.

AHS cancelled my home warranty without my permission and consent. I had a service call for my dishwasher back in Dec 2017 and even it did not get fixed. I called them again and they said it will be $75 again. I was really mad with response and asked, "What is your cancellation policy if I need to cancel." No satisfactory response and few days later they cancel it without refunding full amount. I made several calls, transfer from departments to departments and in end said we will get back to you in few days, NO response at all, very unprofessional and rude customer service reps.

Our sewage was backing up and I went online and put in the details. The contractor that was sent by American Home Shield was fine, and all was well. The issue was corrected and our experience was good.

My air conditioner was working last summer and it just stopped so I called for American Home Shield to come check it. I did everything online to set that up and it was fast getting service. The contractor was very good and he was able to do the job on the first trip. He was quick and knowledgeable. The small parts were changed and everything is working now and has been performing well since the repair.

The microwave oven was showing an error message so I submitted a claim online to American Home Shield for that. Somebody called me once I put the request in and the rep I spoke with was very nice. Then I received a call to get a schedule with the company. The contractor did an excellent job and I liked that he came when I put the ticket in. The guys came on time as scheduled and the technician did something. He was outstanding.

We have tenants in the property and they made an initial call to American Home Shield regarding the heater of our heating and air system. The original contractors that American Home Shield sent were not able to complete the job so we had to work with American Home Shield to get us a new contractor. I made two or three different calls. In the last call I made, the representative was helpful but he was not able to effectively understand what I was saying about what he needed to do. It was frustrating to try to navigate the internal policy with Home Shield with this person who I don’t believe English was his first language. He and I had a language barrier.

The electricity went out in our bathroom, kitchen, and living room. I submitted a claim online and the guy they sent, Jeremiah, was very professional. He was really nice and I liked him. He even helped me with something else. I just got the house wherein the electric outlet was put on backwards and I asked him to do it and he did. Also, he noticed that I didn't have a power home protection surge, which isn't covered by the warranty, and he gave me a card and told me to contact the company when I was ready to get that. The overall service was excellent.

The AC started failing and I called American Home Shield. Then as soon as the contractor called, they took the order. I really love that company and the technicians are good people. The service was great and the AC has been working fine since the repair. American Home Shield is a good company and their service is good.

I did a computerized claim with American Home Shield for my washing machine. The tech that came over was great. However, I would like to have somebody we can talk to when submitting a claim, not a machine and for AHS to respond more quickly. The last claim I had with one particular item took about two weeks. And the person that came over to look at the problem left. He then had a report that he had done and completed the job. He told my wife to sign on it or agree on it and then said they would reschedule to go back.

We submitted a claim with American Home Shield for the air conditioner. We were gonna try to do it online initially, but we ended up calling them because we had some questions. The experience was okay and John, the technician, was great. The only downside was the price of the Freon. At $55 a pound, it seemed like it was five times the market value, but we had to buy it through them. Nonetheless, I find having a warranty on our properties very valuable. We have two properties. We have an American Home Shield warranty on one and we have a warranty with a different company on the other one because it came with the house. We just purchased that house and we're gonna be selling it, but it would be with the American Home Shield warranty. I would tell people that it's a good idea to have an American Home Shield warranty.

I've had a very poor experience with AHS. I paid $75 out of pocket to have our washing machine diagnosed and they ordered the appliance like they were supposed to. However, they gave the appliance company the wrong contact phone number and they never contacted me. The appliance company sent the unit back and I have no appliance. I emailed AHS and asked them if I could take a check in lieu but they didn't respond. I also called them 10 times and I’ve been on hold for over an hour twice. Then they answered and they said, “Sorry, we’re too busy to take your call. We’ll call you back within 24 to 48 hours.” I'm at my 45th hour right now and I still haven’t gotten a call.

We had a leaky hot water tank. I got it early. I filed a claim with AHS online and this experience was better than the last one. The actual online filing of the claim was super easy. The contractor this time was Sigmond Plumbing and I put the claim in at like 6:15 on Monday morning. They called me at 8:00 and were at the house before 11:00. But the one before was for my stove. The temperature gauge was acting funny and it was the mother board in the stove. That one took over a month and a half to get resolved.

I submitted a claim for a microwave over the phone. I tried to do it online but kept running into an issue. Whenever I went on to search my place of residence, it’d show an owner, but it wouldn’t show that I have an account on it for some reason. I have been having issues trying to create it online, but American Home Shield's representative did great. She assisted me in getting a new policy number since I was using the old number from my policy, and did a good job.

There were some cracks in our shower pan and I called a different plumber to come out and paid for his consultation. He told me that the shower pan needed to be replaced because it was also leaking. We don’t use that shower but we really need to have our shower back so I called American Home Shield. The rep, Alice, was very helpful. She heard me out and although we weren’t sure whether it would be covered or not, she sent someone out here right away. I was really amazed because within three hours I had someone very professional, helpful, nice, and informative at my house. However, because the shower pan was all in one piece and there was gonna be construction, AHS doesn't cover it.

Our furnace was making a lot of noise and it needed to get looked at. I submitted a claim with American Home Shield and it was very easy to do online. The tech whom they sent was very reasonable, very nice and he did the work the next day. My furnace is now performing good since the repair. I would refer them to a friend.

I just bought this condo and was offered the American Home Shield warranty on appliances. That seemed like a good thing rather than try to go after the owners to replace things that seemed iffy. AHS should inspect some of the things before they offer the warranty. This condo was originally an old rental and the appliances were really beaten up.

Earlier in the year, I had a drippy spigot. I called AHS and the service guy came out and said he had to order the parts. A month went by and I hadn’t gotten the call that the parts were received. So I called American Home Shield and asked them how much the buy-out would be to have the whole faucet replaced. And it was around $100, so I told them that I would just have the spigot replaced. The contractor came, put the cartridges in them and my spigot no longer drip. I'm a realtor and I will recommend AHS to a friend. It is the smartest thing to have when buying a used house.

Heat wasn’t blowing out the vents and it sounded like there was some type of a motor running in the unit upstairs. It was like a low windy noise, almost like a fan was running but nothing was happening. There was nothing coming out the duct work and it wasn’t the thermostat. It wasn’t getting warm in here but was actually getting cold. It was down to 63 when I finally got somebody to explain the problem.

I have what's called a portable spa hot tub and I had a problem with the circulating pump which threw up. I submitted the claim online to American Home Shield and I got an immediate response in terms of identifying the contracting company. The following day I got a call from the contracting company to set up the schedule and the technician that was sent out to work on the tub was very good. He diagnosed the problem immediately and worked through getting a new pump and getting it installed. He gave me follow-up calls the day after to see if everything was still okay, and that was very much appreciated. We've been a customer of American Home Shield for a little while since moving to Arizona. We've had several claims and the guys at American Home Shield have handled them very nicely. We're more than happy with American Home Shield's service. They're well-worth the money.

The dishwasher stuff was broken, and we got the sink garbage disposal fixed. I called American Home Shield and they recommended me to whoever they sent out to fix my appliance. The contractor came when they said they were going to and they were professional. They were named and in their uniforms that were old, and they showed their badges. Everything went well and the performance of the appliance since the repair is excellent. Other people should go ahead and get into the program with AHS if they want to be more secure for their appliances at home.

I thought that there was a burning smell in my air conditioner. I called the fire department to see if there was a problem and I didn’t want to sleep at night then all of a sudden, I have my house caught on fire. It was colder here and so, I called AHS to file a claim for the air conditioner. The contractors came out and told me that everything looked fine. And that it might be the dust burning, but he suggested that I call my heating people because there might be a problem with the motor because they were not electricians. They knew a lot of stuff and the contractor also told me that he could smell the smell and it could be that the motor is burning out.

I filed a claimed online to American Home Shield for the toilet flapper that needed to be replaced. The process was very simple and not so time-consuming. Robert L. Phillips Plumbing Company came and they were very presentable, very nice, and they double-checked the work the next day to make sure it was still good. I like the company and hopefully, I don’t need it any time soon but if I do, I like for them specifically to come out here.

When I had a leaking faucet and my tub and sink were clogged, I made a phone call to AHS and the rep set up an appointment with me and the contractor that they sent was great. They came over, unclogged my drains and fixed my faucet. They did what they needed to do, weren't here very long and got everything done in a timely fashion. When you're trying to brush your teeth with the stuffed up sink, it's kinda hard and since the repair, things are a lot better. I'm glad that there's a company like AHS out there that we can pay and can help us out. They're very courteous and very prompt. They take care of the situation in a timely fashion. I've even used them last year a couple of times when I first bought my house and the tech came right over.

I had a problem with my dishwasher, and so a gentleman sent by AHS came out and fixed it. The thing was still under the manufacturer’s warranty, so he just swapped out a part. He was great. The dishwasher has been really good now.

Submitting a claim with American Home Shield online was fine. I got notifications via email and confirmations for the appointment. They were able to get back to me the next day. It was late in the day but nonetheless it was the next day. We were running the AC when we detected the smoke so I shut the unit down because nothing else was running. I called and the techs came. They repaired the blower and replaced the capacitor and that fixed it.

There was a piece on my air conditioner that needs to be replaced. I went online on American Home Shield's website and put my request in then American Home Shield keep in contact with me really quick. The interaction I had with the contractor was professional. When I asked questions, they explained the answer to me and I like that. They were very friendly. They replaced the piece and it was a good job.

I had a leak under my kitchen sink and the faucet was dripping as well. I put in an online claim with American Home Shield and it was great. I had been kind of leery of the whole process, but it went very smoothly. The contractor responded the next morning and then the plumber was out at the end of the same day. He was able to find the problem and fix it. Overall, it's been a really good experience with American Home Shield.

I'm very glad I switched to American Home Shield from Total Home Protection. I have more coverage at less per month than what I did with the other company. We have exotic birds and six of them are between $300 and $500 a piece. Our house needs to maintain a certain temperature all of the time, but the furnace would not keep heat in the house correctly and the temperature was dropping 10 degrees. Space heaters weren't keeping on the up and up too. The furnace has been doing that for about two weeks before I filed a claim because I have tried different fixes on it. The claims process online was simple. AHS said they'll get a hold of me within 24 hours and the contractor was here doing the work.

I'm very satisfied with American Home Shield. However, it takes so long to wait to talk to someone when I want to file a claim where I ask for some assistance. I submit claims by phone since I'd rather talk to someone. Sometimes, I wait 45 minutes or they have to call me back. But it means that they're busy so hopefully, they'll get to me as soon as they can and take care of what they need to do. For the last year or so, they tried to repair my microwave and this time, they can't. The microwave is over 20 years old. It needs to be replaced, but I haven't had the chance to go to Sears, pick out the one that AHS recommended and take that up for me to get it installed. Right now, I'm just using a portable one. The latest thing that was done was the maintenance of the air conditioner. They come out, check and make sure it's okay.

Getting through to talk to somebody from American Home Shield on the phone was next to impossible, though I had no issues dealing with their reps. When we were trying to get a hold of them last year, the wait time on the line was over two hours which was frustrating. Not everybody has two hours. And, I’m old-fashioned and I like to speak to somebody rather than trying to do everything off over the computer. But submitting the dishwasher claim online was fine and they contacted me within 24 hours to set up an appointment. Then it turns out there wasn’t anything wrong with the old dishwasher and it just needed some TLC. It was in the basement and we didn’t use it very often. And he explained how to keep it in working order and it was a good experience.

I had to submit a claim for my AC twice. The first one, it kept freezing up and losing the Freon, and the compressor on the outside wasn’t running. I had to call American Home Shield and they sent some people out here and one guy wanted to put Freon in it. He told us we didn’t owe anything because someone had come out before. He even showed me in the computer that we didn’t owe anything. Then he left but then he came back and said we owed him 200 and some dollars for the Freon. He and my daughter were going on and on, so I said we'd just give it to him. But my daughter said she'd rather pay American Home Shield if we're paying anyone. Then American Home Shield sent us a letter saying we were supposed to pay for the Freon and it was $200. They said they would take care of it this time but from now on, we have to pay for the Freon. But they still charged us.

Some work was being done on the waterline in our community and when it was turned back on, I had no water pressure in my bathroom and the kitchen sink started leaking. Submitting the claim to American Home Shield was very easy. I did it online and then they followed up with a phone call. It took a day before a contractor was sent out and I had a good interaction with them. They were out on a Friday and they were very timely. They called me half an hour before so I didn’t have to sit for a six-hour window like you do with some companies. The contractor had to order two new faucets and they installed those on a Monday. Since the service call, everything's going very good. Now, I didn’t have to turn the water off under my sink in the kitchen. The faucets are nice and they turn off. I had American Home Shield in the past and I just had not picked them up when I moved to this house. But I did now and I thought the service was excellent.

American Home Shield is an excellent company and they have good people working for them. I called AHS when my air conditioner wasn’t shutting off and I had a good experience with their rep. A tech then came out and he was very professional about everything. Since the repair, everything's been running great. It was an excellent experience.

American Home Shield fixed my dryer and everything went okay. Everything went smoothly because the communication was through email and phone calls. I filed my claims over the phone and the reps were professional. But I had a horrible experience with AHS before. Every time I called the AHS rep, I had to deal with whoever was going to be working on the issue. And on top of that, the contractor who came over automatically called AHS instead of talking to me about what was going on. I thought I was not going to renew it but I went ahead and renewed it. And the process now is a lot better than before.

I submitted a claim regarding a plumbing issue with American Home Shield online. The experience with Red Wing Plumbing was good. They discovered that the root cause of the problem was the previous plumber that I used. And now I don’t have a toilet and I need to get the floors repaired before I can get back with them. They made it clear that I need to figure out how to find the right handyman to come replace the floors that are rotted out from the water damage from the toilet leak. And then once I figure that out, I’m supposed to call them back and put the toilet back in. I’d be surprised if a plumbing company cannot recommend someone to help fix problems caused by plumbing errors. It was a little weird to get it like it's a dead-end in that.

I smelled the gas leak. I went online on the American Home Shield website and navigation was pretty easy. They set up an appointment for a contracting company to come out and the contractor came out the next day. They were great, very professional and courteous. They fixed the problem immediately and they cleaned up behind themselves. I would tell my friends to definitely get American Home Shield.

We have been waiting for about 3 weeks for our refrigerator to be replaced, it was approved and scheduled for delivery today. We had to unload our old refrigerator in order for the new One to be placed. The delivery came, they unboxed it outside before bringing it in; it had a large dent across the side. We unfortunately could not accept the damaged product. It was loaded back on the truck and sent back. So we have NO refrigerator now and groceries from the side freezer and fridge going spoiled. We have been trying for the past few hours trying to get to help on this issue. Each time repeating, then told they are forwarding, then click disconnected. If someone from AHS contacts us it will be appreciated, this is extremely important.

They have been working on my refrigerator for 3 1/2 months now and can't fix it. So now after multiple phone calls and hours of hold time on the phone they are finally replacing my refrigerator. I think it would have been worth it to replace it and not bother my home warranty company AHS.

We have had this coverage for almost a year. Tried calling in a service call but the recording said go online for better/prompt service etc. Hung up and went online. Their online system only lets you choose one problem. In my case I needed to choose leaky pipe and well. The system would only let me choose one, so I chose leaky pipe, since both the well and bathroom had a leaky pipe. The plumber would only fix the bathroom because the well was not listed on the service order. The plumber called the warranty company while at our home to get authorization but they said we had to put in a new service request. He left and said he would come back. We called the home warranty company and they said we had to pay ANOTHER $100 deductible!!! They said we should not of let the plumber leave. What are we supposed to do, hold him, hostage until they get their act together?

I got a couple of claims with my air conditioner and the most recent one had to do with the clogged line for the evaporator to dispose of the water from the unit. It took them a couple of times before they could figure out the problem. When submitting a claim to American Home Shield, they don’t want you to speak to a live person. They try to cut down customer service so you go online and make the appointment. That’s company policy and I don’t like that. It’s more cost-effective that way for themselves but it has changed over the years like everything else. I spoke to someone eventually and the rep was very helpful. Some contractors are very efficient and overall, it’s been a good experience with their repair people. The gentleman came at a time prompt and took care of the issue promptly and the repair brought the AC unit back to where it should be.

My air-conditioning-heating thermostat went out and I called it in with American Home Shield. I filed the claim through their automated service to schedule the appointment. The contractor that they sent was fine and had to order a part. AHS is a very good benefit and something that you should definitely look into especially if you purchase an older home.

My son's bathroom was clogged and he didn't tell us until two days. My husband tried to work on it late at night but couldn't get it unclogged. Four days after, we filed a claim with AHS and their response was pretty quick. The contractor sent out by ASAP Plumbing came in, assessed the situation, took care of the clog and it worked. They were great. Getting a warranty through American Home Shield is definitely worth it and I would recommend them.

The dishwasher was having an issue. It kept saying low rinse aid, so when you pour the rinse aid in, it spills back out. I submitted the claim online and AHS was quick with the text and the email. The contractors were great, very fast and nice too. The guy who came didn't just replace the box where the rinse aid goes right away. He wanted to see how it worked. It was replaced but we're still having the same problem, so I had to call someone out again. But everyone has been really good and helpful. It's been good. I've only had one bad experience, and that was, I think, company-specific, but American Home Shield took care of it, so there was no problem.

My dad had AHS with his house for 30 years and told me about it. I know he has used it in the past so I decided to give them a shot and I’ve been very pleased with them. I called AHS to submit my claim because and the rep I spoke to was very nice. The people who came to fix my disposal were on time and very professional. I was very happy with them.

The shower handle wasn’t working and the water came out scalding hot and I couldn’t adjust the water. I filed a claim through American Home Shield’s recorded message and they sent me back an email telling me to call Budget Heating and Cooling. I then called Budget and scheduled the appointment. Their tech replaced the cartridge inside and he fixed it fine.

My American Home Shield warranty covers the pool service. So, when my pool filter was not functioning properly, I called AHS and their contractor came over in less than 48 hours and fixed it. Their contractor was very pleasant to work with. In fact, they're much better than the pool company that we have hired monthly to clean our pool. They're much more knowledgeable, very nice and I really like them. I hope AHS keeps them on their call service.

There was a small leak in my main water line. I caught it early in the morning, got it all cleared out and filed a claim online with American Home Shield which was pretty simple and straightforward. They assigned one plumber group that doesn’t service my area more than twice a week. So, I called in and talked to the AHS customer service representative and they found a different plumber that could get out here pretty quickly. The contractor was very personable and professional. He came out, found the issue, ran back to the shop because he was swinging by from another call, got a couple of parts that he needed and came back and fixed the leak quickly.

I had some issues with my heat furnace and AHS serviced me in two days. The technician was very knowledgeable about the problem and then it took him literally 20 minutes to fix it. They knew exactly what the problem was right away. The heat furnace has been working very good.

American Home Shield has been absolutely fabulous. I had two washers that both failed at the same time, and they were real good about getting them taken care of. The only way to fix them was to replace them because some of the parts were not available any longer, so they did that. Submitting a claim was very simple and easy. There was an odd delay in this case only because I had an initial person come out that was literally unqualified and was a very bad operator. AHS didn’t know that but he gave me bad advice on another appliance I had that I was working on with American Home Shield. But once they became aware of that, they took corrective action and they didn’t have another person in my area to come out. They did what's called an outside authorization wherein they paid somebody specifically that's not under their contract to come out and take care of it. It wasn’t their fault but they responded to it well.

I called American Home Shield and they had a contract with a technician who came out and told me that my 30-year old washer-dryer combo was irreplaceable and they couldn’t fix it. So, I had to go out and get a new one. It took me two weeks to get my money together, purchase one and have them deliver and set up for me. I submitted my claim form and I’m still waiting for my check since they’ll reimburse the difference in the amount. I’ve had American Home Shield for many years and I have no problem with them.

I've had two claims for American Home Shield recently. The one with the A/C went great. I was able to get someone out here and that same day the contractor fixed it. But the second claim was horrific. The only problem I had was the first water heater. The contractor said he couldn’t work on it because he doesn't work that brand. So I question why AHS even sent someone out who can't work on it.

American Home Shield was part of the purchase contract when I bought this place and I've been with them for over 20 years. My experience has been overall very good. When one of the blades broke off of the disposal and it was making a tremendous racket, I made my claim online and had an outstanding experience. The contractor was timely and professional and now everything is grinding away.

My wife usually calls and arranges everything for a claim with American Home Shield then I get an email or a text message that they’ll be contacting me, and then they’ll reach out to whoever the repair provider is. The claims have always gone smooth. When the AC was not blowing cold air, A-US Air Conditioning came out and got it taken care of. They were good and we had an awesome interaction.

I appreciate American Home Shield for sending out technicians whenever I needed it. I had them do plumbing works on the boiler the last time and it was easy when I put the claim in. I could do it here in my log in details, and then after that I’d book the appointment. I had a text message the following day. And then the technician came as per schedule and he asked me about the system to start with but I didn’t know anything about the system because I just bought the home. So, he was able to get into the attic and see the existing system, and then straight away, he was able to find the fault and then fixed it. So he was good.

We had what we thought was a HVAC leak in an HVAC closet. The HVAC guy came out there and he determined there was a plumbing leak. We had paid for the HVAC visit and the vendor said that he would transfer the service call to a plumber who came out, diagnosed the problem, found the leak in the wall, cut holes in the wall and patched it, and patched the plumbing. And then he contacted a drywall company that came out and did the drywall repair. I was impressed with the plumber. The HVAC guy and the drywall repair folks were good as well. There is a $75 fee that’s paid when the vendor comes out or when he completes his work. That was paid to the HVAC contractor and he allegedly transferred the charge or the claim to the plumber and said that there would not be an additional $75 charge for a second vendor. But I may have received a bill from American Home Shield for that second vendor.

I've been very pleased with American Home Shield. My claims have been submitted pretty quick and servicemen come out pretty quick too. I had a problem on one of the circuits on my AC. I logged in their website and submitted the claim. I paid the copay and then we waited for the serviceman. The contractor who was sent was very professional and he got the problem fixed in one trip. Good customer service and fast response. $75 is a heck lot better than a full $500.

AHS is a good investment to keep people planning ahead for the big problems that they don’t know are coming. There was a time the air conditioner was freezing up and we weren't sure why. I was gonna submit a claim for that online but I ended up doing it over the phone instead, and it was easy. It went great as well with the contractor. He explained everything that was wrong and offered to let me look at it. They got it all done quickly and it was a good experience. Everything has been working great since the repair.

I had some preventative maintenance done on my air conditioner, which was routine maintenance that I try to do every year. I usually submit a claim online because it's convenient. The people that were contracted to come out took care of business and were very helpful and right on time. I would recommend American Home Shield to a friend.

Overall, I had a very good experience with American Home Shield, and I would recommend them.

I was having problems with the air conditioning. The conditioning unit turned out to be an air conditioning heat pump. We didn’t know that when we bought the house and it was making some noise. American Home Shield sent out a technician that was an air conditioning specialist only. He described the problem and then he went back to his company and they sent out another technician who had more experience than he did. It turned out to be set aside with the heat pump but they haven't addressed the problem until it's hotter and the air conditioner heat pump goes on automatically. As long as the weather stays cool, they can't fully diagnose the problem due to the cold weather. My experience with American Home Shield has been really good. I'm satisfied. AHS has been very helpful and sent technicians out who are specializing in different fields out to the house, which was great. I would recommend them.

We bought the house last July and whenever we buy a new property that’s not brand new, we get a home warranty. The garage door opener broke and I called AHS within hours of the door not working. Submitting the claim was a great experience and it happened fast. I was worried about the contractor that they selected at first because they were kind of far away from where the house is but it was not an issue at all. The contractor made an appointment for the next date. He was a little early and got the job done really fast. He came with all the parts that he needed and it was repaired really well. He was also professional and clean. The garage door opener is back to normal and I’m a happy customer. I would recommend AHS to friends and neighbors.

I was receiving lukewarm water and not hot water. The plumbing people who came out adjusted some things and now it’s fine. I’m happy. A couple of months before that, I had a problem with the toilet and they were the same people who came out. They were very good. Submitting a claim was very easy and quick to do as well.

I did a claim over the phone when the fan on our heater wouldn't stop and was overworking. All went very well with the rep I spoke with on the phone, and a couple of days after, the techs from Tenneys Heating & Cooling Services was sent. The repair went quick and the techs were really helpful. It was a good experience overall.

The last time we had the contractor sent by American Home Shield here was for our oven which wasn't working. He came in, repaired that and did a good job. We was knowledgeable and friendly too. During the first time, they had the wrong part and so then he had to order a different one and then got it fixed. I submitted the claim online through their website and it was very easy to do. The rep emailed back that the contractor will be contacting us to set up a time. Since the repair, the oven has been working perfectly fine and everything has been good with it. Whenever we had a problem, they send quality people to come out and fix it. However, AHS does not cover freon of air conditioners while some different companies say they do. Still, they provide great service.