American Home Shield Reviews

My air conditioner wasn’t working and I put a claim in online. And I thought the website navigation was good. Then almost immediately, I got a phone call from a local repair shop. The technicians came out within a reasonable time, I think a day or two, and told me what was wrong and what it would cost me to fix it. Then they had to put a claim in or talk to the people at Home Shield. And within a week, it was fixed. If this happened in the summertime, that would not be reasonable. The technicians were friendly and very professional, and did the work in a timely manner. They probably could’ve fixed it in a faster way if they would’ve had the part but they didn’t have the part, they said. AHS did a good job and my house is very cool now. I had to pay a little more money than I thought I would have to, but nobody reads all 50 pages of the contract.

My washing machine wasn’t draining and the refrigerator wasn’t making ice. I filed the claim online with American Home Shield and they told me who was gonna come which was nice. The contractors responded quickly and got the appointment set up which was easy to do. They showed up when they were supposed to and they even called before they showed up which I appreciated. Two teams came out, one for the refrigerator and one for the washing machine. They told me that there was gonna be a part and that it would be delivered to my house. They then made a tentative appointment for the actual repair. The issue got taken care of and I didn't have to call back.

I love the contractor AHS sent because they knew what they were doing and were quick. They were lovely people and one of them was handsome and charming. AHS were also wonderful when I submitted the claim on the phone. I’m just all around pleased with everything.

We had a bad leak coming from the sink in one of our bathrooms that had to be repaired. I called it in at American Home Shield and they responded very quickly. I explained the situation and they said they would arrange to send somebody over to take a look at it. The service was excellent. The vendor they used came very quickly and on time, and was obviously very good at his work. He explained exactly what had to be repaired and what time it would take. Then we just agreed to move ahead, and he came back and did the repair that was necessary. Now everything is working well.

I see American Home Shield all the time and I thought why don't I have a home warranty. I have been so impressed with everything including the customer service both on the phone, the website, and the ease to use it. I love them all. They did some work on my dishwasher. It started as a small appliance repair. And the repair person that was doing the dishwasher repair said that they couldn't work on the plumbing part of it and the valve needed to be replaced. So they called in a plumber to fix the valve in the water line. Everyone has been great, even the contractors they send out. All the experience, all the way around, has been amazing. And I have referred AHS to quite a few people.

I submitted a claim recently for my Whirlpool tub as it was leaking downstairs. This is the 3rd time I have had an issue with my tub and American Home Shield hasn't fixed it. His & Hers came out and the tech referred it to Whirlpool since he doesn't work on Whirlpool tubs, but nobody came out. I also had some issues with one toilet. It wasn't secure and the stoppers needed to be replaced. Also, my kitchen sink needed to be tightened. The technician completed the job that he could complete.

We've had a couple of problems with the garbage disposal. My wife submitted a claim to American Home Shield and it didn't take long for a tech to arrive. The interaction with the tech was great as well. After the repair, the garbage disposal has been good. All in all, having a warranty is very valuable. It's peace of mind knowing that if something happens or goes wrong, it's not going to cost you a fortune.

Recently my clothes washer wasn’t working. It wasn’t doing the final spin 'cause nothing was semi-dry. They were still soaking wet. I called the toll-free number and American Home Shield had a repair company call me and set up an appointment. The claims rep was good and dispatched a tech the next day. The tech that came was great and everything’s fine now. AHS is a good product. So far we've only had some minor issues, but I feel secure knowing if anything major goes wrong, it'd be taken care of.

We love American Home Shield. I’ve sent three claims and I have them all online and they were very, very easy and I got quick response. They sent the Clog Father for our plumbing and they are very good people. I like the contractor's personality. He got right out there. He brought the parts he needed and he went and brought a disposal. But he didn’t need it. It was something that was wedged in my garbage disposal. Everything is doing great now.

I was having a problem with the heat and apparently, the heat pump and a sensor were not working properly. I submitted the claim online to AHS and the process was very good and easy. They sent out On Time Plumbing and Heating but the techs didn't know what they were doing. They said that it was a blown fuse so they replaced the fuse and left. And so when the next time that the heat came on, which they didn't test, the fuse blew again. We had to call again and they came out, and they changed the fuse. They tightened up a wire and then they fused the 3 amp fuse out for a 5 amp fuse. And that apparently was not what the problem was. The next time that the tech came on, it blew again so we submitted another claim online. They came back again and they didn't bother to try the heat on and they left. It never worked from that point.

So far, I've had positive experiences with AHS. I filed a claim for our furnace and when the guys came out, they told me that it was operating well. They noticed a humidifier attached to the furnace but, for whatever reason, they did not test whether or not the humidifier worked. They asked if we use it and I said we don't. We were selling our condo and when the buyer’s inspectors came out, they asked about that and I wasn’t able to provide them any information on the humidifier, which was a little disappointing. I guess AHS doesn’t cover humidifiers.

The toilet needed repair as it was leaking. I submitted a claim over the phone and American Home Shield sent someone out. Initially the person didn’t have what he needed to fix it but he ordered it and they came right back out when he said he would and he repaired it. He was very knowledgeable, friendly, professional and knew what he was doing. When he got the right part he knew exactly what he needed. He did a great job. In fact, he made sure that he cleaned up the area before he left.

I had a heating claim submitted online to American Home Shield and they sent Sierra Mechanical to do service. The contractor was very informative and knowledgeable. He knew what he was talking about and he made good recommendations. The heater has been performing good. I've been with American Home Shield for about 16 months now and I’ve had four claims so far. The most recent time was two days for the guy to get out and normally they were instant.

I had two claims recently with American Home Shield. I submitted them both online and the online experience was excellent. One of them was the dryer and that was kind of a bummer because the guy didn't address the problems I've got. He just said the pipe was clogged, the air flow out and I needed to take care of that. But there were some other issues and I threw it off and considered it a waste of my money. On the other hand I had the oven serviced and the contractor for that was really good. AHS is cool as long as you don't try and call up. When you try and call up it's too long of a wait and it's ridiculous.

I called American Home Shield about my pool pump that has been repaired previously and I kept having issues with it. When I submitted the claim, their reps were very courteous and understanding. It was a repeat problem and I thought there might be something wrong with the product that they were putting out here because I have called the pool people that came out twice and this is the same issue. That’s exactly what it was. AHS realized that and the third time, they sent a new company out and they didn’t charge me. The people that originally came put a reconditioned pool pump motor on my pump so it wasn’t up to par and that was the issue.

The woman that lived in this house before me had American Home Shield and the warranty came with the house when I bought it. When I first used it, I could call up and it was before the internet was very popular. Then they said I could go on the internet to submit my claims. But when I have something going on, I wanna talk to a real person. I could still do that, so that's good. But a lot of times, when I called, they'd say I could go online. Other than that, they were all very nice and my interactions with them were excellent. They also tried to get me someone as soon as possible.

I'm very satisfied with American Home Shield. It does everything. When my microwave went out, American Home Shield called somebody but that person wasn’t servicing this area anymore. So they called General Electric because the microwave is a GE, and it was repaired. So far, the microwave is working like new. The technicians who came were very much knowledgeable and he could tell right away what was wrong with the microwave. He ordered the part and then came back when it was ready for him to install. He was a very nice person too.

I was hearing running water even though everything was turned off. Eventually, I figured out that when I turned my main off to my condo, that the sound would stop so I knew it was a leak somewhere and I could pinpoint where the sound was coming from. I went online to file a claim on American Home Shield's site and it was very simple. I filled the claim form out and within a few minutes, I got a text saying I would be hearing from the name of a company they gave me and that they would be calling to schedule an appointment.

My oven's temperature would not regulate and after I submitted a claim online with American Home Shield, they sent out someone from a company called Mr. Care. The tech quickly decided that it needed a thermostat and a temperature controller so they had to order parts. He left and then I got a call that said the thermostat was no longer being manufactured but that they could get it refurbished. They ordered the part for the igniter for the boiler and they were to come out and remove the thermostat for refurbishment.

I had a multi-part claim with AHS for our refrigerator and a free-standing ice maker. I submitted it online and their website worked really well. Then it wasn't very long before they dispatched a tech out. My wife said that the guy who came out was a pretty decent person to work with. He also had to replace one of the components and so far, the repairs that were done were fine for the freezer and small ice maker in our upstairs refrigerator. But the free-standing ice maker is supposed to be shipped on Monday then they'll do the installation. I know what it costs to pay out of pocket for those events so having a home warranty is very valuable to me.

I made a phone call to American Home Shield and told them what was wrong. Then the contractor who came was very excellent. He came in, explained everything that he was doing and why he had to do that, and he was fast with it. The unit works perfectly since the repair and it has made the day-to-day operations in our home very convenient. American Home Shield is a good thing to get. It's a good deal and it works exactly like the way they say it works.

My dishwasher broke and it started overheating. The contractor that was sent by American Home Shield got it fixed where it wasn’t stuck and now they gotta order another part for it. The repair was excellent. I had a washing machine that was fixed, too. Going online to submit a claim is a little bit easier but I won't know what’s gonna happen or when. I like talking to people to know when the repair is gonna happen or when things are due. Trying to call in, however, is a little bit difficult sometimes.

I've had American Home Shield for eight years now with the house and I've had nothing but great service with them. Plus, their customer service department is very helpful and knowledgeable. The most recent claim I had was for a water leak on a pipe. I was able to book everything online and then I contacted them and explained my concern and what needed to happen. I talked to Veronica and told her that when setting up a service online, you get to pick a category but you don't get to explain the concern. I wasn't sure if it was the hot water heater leaking or if there was a leak in the pipe, and so I was unsure of which one to select. I told her that it would be better and nice to be also able to put in some details when selecting stuff online so they can get the right company out. Then, they took care of everything and I had the service done within 12 hours. I have water back in my house so I'm happy. Everything is great now.

American Home Shield usually works pretty good. They send people out on a regular basis and they try to get the work done right. One time, my washing machine wasn’t working. I thought the circuit breaker was dead and it was something electrical but it wasn’t. It was an outlet that was bad on the wall right by the washing machine. I called in to submit a claim like I usually do and it was hard to get through. But the reps that I spoke with were very nice and they set up the appointment with the contractor for me. They sent an email for the technician to get in touch with me and the technician called me. A lot of times, if something was wrong, I would get the phone number and call the contractor first. But for this claim, it was the technician who called me first and it worked out fine.

The valves were leaking in both the hot and cold shower. They were the original equipment and were old brass fittings where everything had worn out. I tried to do some work on it myself. I replaced some of the handles and tried to tighten them down because even the handles themselves weren't the original equipment and they were clamps that held those in place and had strips. Unfortunately, they were knobby on what the grips were. They ripped through the older fashion handles so I had to use some adapters which didn’t quite fit and we found out that it required more tightening. That just seemed to hold it for a little while but as the leaks continued, that's when I filed the claim with American Home Shield.

Having a warranty on my property is valuable because I bought an older home. Even with the home inspection, things are missed and go awry quickly. My recent claim with American Home Shield was for my air conditioner that wasn’t working. I called AHS to submit a claim. The claim reps were good and I had no issues with any of the people that I dealt with. Then AHS sent a contractor out and I dealt with the same company until the end. The techs came five times over a course of two months.

I have had AHS coverage on multiple homes and constantly AHS will figure ways to either refuse to pay for repairs or define part of the repair not covered. In San Francisco if you call for a plumber the person who arrives is in a suit looks at the damage says "I will get back to you" and never does a plumber arrive. In Las Vegas the plumber shows up and in one case says, "I will be back when AHS authorized it." The issue was a hot water heater. The problem is AHS does not pay for installation, eg, welding the copper water line to the water heater, they call that weld a modification.

AHS authorized technician came to repair malfunctioning washer. However, they were NOT able to fix it. Technician informed AHS that washer can't be fixed. AHS is supposed to contact me for replacement options. It has been more than a week and we still have not heard from American Home Shield as to what we should do. We called customer service and they tried connecting us with the replacement department, however, I have been placed on very long hold, already been holding for over an hour and don't know how long it will take. They don't tell how long is the hold time. What should we do? House is without working washer for 2 weeks!!! We have been paying AHS for over 5 years without really needing much repairs.

Do not do business with this company. You will schedule the service you need online & then they will send some joke of a company out to attempt the repair. I needed a washing machine issue diagnosed & fixed, so I scheduled a repair online. AHS scheduled an air conditioning company to come out & when I checked their review & website...Wow! They were a complete joke of a company. So I attempted to call AHS & guess what, you sit on-hold for over an hour, but closer to an hour & a half wait time. I attempted multiple times to reach them & was unsuccessful. So after reading that many others have had the same issue, the suggestion from those people was to stop payment to AHS. That got their attention, my phone would not stop ringing, so I answered & told the gal of my issues & that I wanted to cancel my subscription to which she agreed. Now I have a collection agency calling to collect the payment. STAY AWAY FROM AHS!!!

Do not use AHS! I have used them in the past without any issues, but what a waste of my money. I reported a dishwasher issue within the month I purchased my home in August 2017. I paid $75.00 for a certified repairman to come out. He diagnosed my 12 year old dishwasher needing a few parts, so he would order them. I have records of calling every other month to be told my parts are on backorder and should arrive in December. The call I had in December 2017, said they would elevate my request since I have been without a dishwasher for several months and the parts were still on backorder. I never received a call, no surprise. I called back in January 2018 only to be told the agent told me the wrong thing again the parts are still backordered and nothing I can do since the dishwasher is repairable. I am currently still out of a dishwasher after after 9 months now.

My husband is a realtor and has bought home warranties for clients through this company. When we purchased our home, we decided we should purchase one for us just in case. He'd been using this company for his clients so naturally we went with AHS. Well, what a mistake that was. Last month our washing machine quit on us. As you can imagine for a family of 5, this is a big inconvenience. When my husband submitted the claim we were told it was going to take over a week for someone to even come out and look at the issue. I was frustrated about that but, I rolled with it. The repairman came out as scheduled. He was very nice and extremely professional and knowledgeable.

We had a plumbing emergency (basement flooding) that we noticed around 10pm. Unable to get someone on the phone from AHS. Tried a few times. We were assigned a plumber that has business hours of 8-5, M-F. I found a plumber on my own, paid on my own. When I called AHS during business hours, we were able to get through. We were told no reimbursement because we did not follow protocol of getting pre-approved. Impossible to do so because AHS does not make it easy to get someone on the phone at 10pm and needed a plumber emergency. Customer service was unpleasant to deal with. Researching new insurance companies once our contract expires. If anyone reads this, please do NOT choose American Home Shield.

South Placer Heating and Air did everything they said they were going to do and the performance since the repair has been good. When I submitted my request to American Home Shield, they told me who the vendor was and that they’d be contacting me. South Placer did contact me and told me when the technician would be coming out and when he would call me before he gets here. And so, the interaction was very good with both American Home Shield and with South Placer.

I was very pleased with the way everything was handled by American Home Shield. My refrigerator stopped working and we called them and they had somebody come out and look at it almost right away. The contractor was Sears. They ascertained what it needed and ordered the part and it took about a week before the part came in. So far, everything works fine. If someone would ask about American Home Shield I'd tell them it's well worth the money.

I called American Home Shield for a leaking shower head in one of our homes. I had great experience both with the AHS rep that I've spoken to and the contractor who was out there within 12 hours. He came in, introduced himself, and then we showed him what was leaking. He fixed it, described what he did and thanked us then left. It’s an advantage to have a policy with American Home Shield and I’ve had a great experience with them. I would recommend them.

My breaker box wasn't working right so I got in touch with AHS. The gentleman who helped me got right on it. Then they called me to tell me that they'd be calling me. The same day I received a call and the appointment was set up. When the contractor came, I was at work and my auntie was the one at the house. She told me that the contractor explained to her everything and that he told her to let him know if we have more problems.

My interaction with American Home Shield's reps was good. I submitted a claim over the phone and the contractors came out and got the job done. I just don’t like having to pay $75 every time I called.

The pilot of our water tank was not lighting up and we submitted a claim with American Home Shield over the phone. The claims reps were very professional. And a technician came here after two days. He found out that there was a clog in the pilot because it was dirty. So, he just cleaned it and now, it's good. American Home Shield is a very good company.

We had a good experience with American Home Shield when we submitted a claim for an issue with my air conditioning unit. It was very easy. I called them on a Sunday and it was after hours but they were able to promptly handle everything. I had a technician out that Monday that was very timely and did a great job, and I was very pleased. Everything was handled very professionally and the air conditioning unit has been excellent since the repair.

Our hot water tank leaked at the bottom of it. I submitted a claim to American Home Shield online and it was simple. The tech ended up coming out twice. Once, to see what it was and then, the second time, to get the other tank. He was amazing, so nice, and very helpful. He even told us some other things we could do with our house to help. Everything was really good. The guy who came out from that plumbing place was really great.

I had some broken tiles in front of my kitchen sink. When the service people lifted the tiles up, they said that there was water under. They said that it looked like a pipe had burst in the wall so I logged in on American Home Shield's site and I typed that I needed a plumber. They pulled up my contract and it showed that I had that type of coverage. They sent me an email about five minutes later that someone would be contacting me in the next 24 hours.

My dryer stopped heating and needed a heating unit and a fuse. It continued to circulate the clothes but it wouldn't dry them. I called American Home Shield to file a claim and their reps were very courteous and professional. They asked a little about the appliance so they could have the right parts and not to have more than one visit, which I appreciated. The tech called and scheduled an appointment and he was here on time. He was a very friendly guy. I told him what the dryer was doing and within a few minutes, it was done. He did a good job and I was happy. I've worked with the dryer all day yesterday and it had no problems.

My experience with American Home Shield was good. I called on the phone to file the claim and it went through quickly. They were very professional and they did an extremely good job. We had an electrical issue and had one line of my living area that went dead. The electrician checked it out and fixed it very thoroughly. The technicians were very professional and very courteous. They showed that they were concerned about the problem and worked diligently and hard to find what it was. Every time we have needed American Home Shield, they have been on the spot and as soon as they could get somebody out, they were here and did the work professionally.

I called AHS because there was a leak in the water heater. The first time I did that the system was down, so I got the runaround and it was rude. I had to call six different times and finally I found one rep who was really helpful and was able to get someone out here. However, by that time, I was without water for half a weekend already so I was not very happy. But the contractor who came was great. He was very personable. He explained what he was doing, and took care of business, and was able to get water flowing back into the house.

I just moved into an older house that people haven't been keeping up maintenance on, so the water heater was leaking. Submitting a claim for it with American Home Shield was pretty good. The plumber that they sent was trying to replace the fittings on the top of my water heater and I told him that it was not the problem. The top of my tank was rusted out and that's why it was leaking and the plumber thought it was the fitting. So he wasted time on that. I called the plumbers again and they ended up replacing everything without charging me the second time because they recognized that it was something they should have fixed in the first place. I would definitely recommend AHS.

I’ve had American Home Shield forever and I recommend them to my friends and family who have them as well. I file claims on the phone and I have to wait 15 or 20 minutes but normally, not a long time. I think that all depends on what time I'm calling. The later, the better. The contractors that have been out were very nice. I have an issue with my air conditioner and I’ve had two techs out there now. But I still don’t have an air conditioner and that’s been in the last two weeks. It’s 85 degrees here and I have a little girl. When we had one contractor out, he was supposed to fix it. Then we had to get another one come out and he also couldn’t fix it. He had to order a part and now, we’re waiting for the part that was supposed to be here on Monday. American Home Shield is fine. It’s not their fault that the rep can’t get it fixed or they need a part.

I thought I had a water leak in my water line. I made a phone call to submit a claim to American Home Shield. The contractor who came out was good and was very polite.

Our air conditioner was not working, so American Home Shield sent someone out. The contractor came quickly and it turned out that the compressor was broken. They got the part pretty quickly and fixed it. The air conditioner is working well now. Also around the same time, the pool filter was broken and it was the same thing. The AHS response was all fairly quick. In fact, a lot quicker than I expected it to be.

When I spoke with American Home Shield's reps in past phone calls, they were very professional. And they dispatch a contractor within 24 hours. But then, it depends on the contractor as well. My wife called to submit a claim for our AC that wasn’t working. The contractor who came asked what was it doing before and then he troubleshot whatever was going on. Our AC has been great since then. Having our warranty is very valuable. It gives me peace of mind that if something was to happen, I have somebody's support. I have recommended AHS. My mother-in-law used to have someone else and she went to American Home Shield.

The claim process with American Home Shield is very simple. My wife called in the ceiling fan and talked to them and they put out a service right away. Southeast Electrical Contractors came and the technician was excellent. The problem he had was that the fans in our condo were so old and he couldn’t get parts to fix the fan. He had to go online and find the fan which was okay with us because the company didn’t make them anymore. So, he replaced the fans entirely. We have been with American Home Shield probably for 20 years now and they have given us excellent service.

Our water heater wasn't keeping the water as hot as it should so American Home Shield sent someone out and took a look at it. And the heater is getting old but it's not ready to be replaced yet so we're just waiting for it to die. I called AHS, instead of submitting the claim online, because there's this one company that I didn't want AHS to give me. I told them I wouldn't use that person again and they said that was fine. The rep that I spoke with was really nice and she set up and took care of everything. She did a good job. And then, I got the company that I wanted, which I had worked with once before. The tech said all the parts were working so there was really nothing to repair. It's just not working like it should and it's probably gonna go out the next year, too. Overall, the experience was really easy and simple. AHS does a really good job and they're responsive. And almost always, I've really enjoyed working with the contractors they have sent.

I had water coming out of my faucet that wouldn’t stop. I called American Home Shield directly and the reps were great. My experience when submitting the claim was great as well. The contractor who was sent was very nice and customer friendly. He fixed the issue and since the repair, the faucet has been 100% better. I’m sure my water bill would drop. I’ve referred people to AHS before and I'd tell my friends that’s the place to go to. I love American Home Shield.

When I went to turn the water hose on, the pipe was cracked because it got real cold. So I called and put the claim in to American Home Shield. I got a text back saying whose company was gonna fix it and the time and date when to expect them. It was on a Saturday and they came out on Monday when it was convenient for me since it was a holiday and I had the day-off.

I was having trouble with my kitchen drain, where the garbage disposal was backing up into the other sink rather than going down the drain. The contractor put in a new drain and a new drain pipe underneath and that solved the problem. I’ve used different plumbers, a heating guy and a water heater thing. And all three times, the people that came out were very professional and nice. It took a little while to fix the 19-year-old heater as they had to order a part but they got it done. My contract is up in June and I plan to renew it.

My garbage disposal wasn’t turning on and it got stuck. I had to call in three times before I actually got a human because American Home Shield's computers kept going down. I had a good interaction with the representative and also had a great interaction with the contractor who came the following week because I called on a Thursday.

I've had American Home Shield since I bought my house in 2006. I've submitted a claim for a hot water heater when I first bought my house, and then over the years, and it's been like every couple of years, the AC unit. They're coming out today to do my AC. Submitting a claim over the phone has always been good. They’ve always been polite and helpful. The techs who were sent over were professional as well. After the repairs, the AC has been doing good. All in all, my experience with American Home Shield is worth the cost I pay.

My garbage disposal hadn't been working for a few months so I filed a claim with American Home Shield. I did it online and got a confirmation email. The tech that they sent out was nice. He did a good job and was very quick so it was big points. He was able to take care of the problem that day.

I have about five houses with American Home Shield and I started January 17th. But at this point, I'm gonna go with someone else. They started out great, but it's waning and I'm disappointed. My house on Baltimore Street had a plumbing issue and when the plumber came, he said that he didn't have the necessary tools to unstop the plumbing, yet I was charged a service fee for it. Normally American Home Shield would call and ask how the service was, but for this one, they didn't. I was annoyed because I paid for a service that I did not receive. I just got an outside contractor to come in and take care of the issue.

One of our air conditioning units had just stopped working. We know nothing about air conditioning so we called in on the American Home Shield number. The contractor came out the next day. We've had air conditioning problems in the past and he has been here before. He was courteous and professional. And the AC is now working as it’s supposed to work. We're happy and we're gonna renew AHS next year. We'd tell friends to get AHS, especially if they have an older house.

We had one of the companies that do repairs come and replace some electric circuit board in our Sub-Zero refrigerator. The online process submitting the claim with AHS was very smooth. The second time I’ve used it, there were no issues. They promptly assigned the repairperson then the repairperson showed up promptly. He seemed to be competent. He got the information he needed to identify the order part. And then, he came in. He showed up and replaced it and the Sub-Zero refrigerator works fine. Everything was timely.

Metro-Air does maintenance on my air conditioning unit. American Home Shield had sent them out to me years ago and I like them that's why I stuck with them to do my maintenance that I have to pay for. The warranty company doesn’t pay for maintenance. One time, when I turned my AC unit on, it wasn't cooling and I could hear the unit making a sound that I had never heard before. So when Metro-Air came for the maintenance, I told their tech about it and when he checked it, he said that I needed a motor and that I needed to call my warranty company, so I called AHS. I told them that Metro-Air had seen the unit, had assessed what was going on, and they told me that I needed a new motor. Everything was fine in putting the motor in, and now the air is cold. I’m satisfied. AHS does what they are supposed to do.

My washer would not empty. I called American Home Shield on the phone and told the reps that I needed to make a claim. I’ve been satisfied with how the reps and I interacted. They were good, answered the questions, and told me upfront how much it was gonna cost. They kept me well-informed on what I needed and what I needed to take care of. Then, one contractor came out and he did very well. I was very pleased with him as he took the time to explain to me what was wrong and fixed it. And if I had that problem again, he told me what to look for and where to look, and that was a big thing to me. I was also having a few issues with the dryer and he showed me what to do to fix that. And because there was some noise coming from my icebox, he checked the refrigerator as well so everything was perfect on it. So far, everything has been fine and good since the contractor came.

We had problems with a running toilet and the garbage disposal. I called American Home Shield and we had excellent interaction with the rep and we were able set a schedule for the contractor's visit based on my wife's schedule. The contractor came out after a week and a half, and they were very prompt and easy to work with. The guy pulled out some sort of metal object from the disposal. And he went ahead and just reset the handles for the toilet. I actually tried to play Mr. Handyman and didn’t do it 100% right. So he took care of my mistake, and he was very nice.

We had a problem with our garbage disposal. We called American Home Shield and submitted a claim. The interaction with the rep has been fine. Also, the tech who came over was nice. After the repair everything has been working fine. We've had a home warranty in the past though and we had an AC go out. They were the only ones that worked on it and we had problems with them replacing it. We weren't happy in the past, so we were leery about this time. But this time, it was just the garbage disposal so it was fine.

I had an electrical issue that I needed taken care of and American Home Shield did it. I sent in the claim via the computer, which was easy, and then things have been fine since the repair.

My furnace wasn’t working so I called American Home Shield. It didn’t take long for the rep to set up the appointment with the person coming in. The contractor was good, knowledgeable, professional and prompt. And the furnace has been working great.

The following is a review I left for one of your vendors in the Tampa Bay area. When I called AHS asking about my options to select somebody else I was told that I couldn't because they had already order a part. My option was to pay another fee to get a different vendor out there. I was a little outraged since "I thought" my contract included that the problem would be fixed. My problem isn't fixed and the vendor they are using refuses to scheduling as I need. I am not asking for something completely off base. I am not asking for them to fix my dishwasher at 8 PM at night. I am only asking for a 3-5 window or Saturday. So American Home Shield, how are you going to remedy this?

I recently went online to file a claim to American Home Shield for my refrigerator. It wasn't cooling, the freezer pipe wasn't freezing and the icemaker was broken. The contractor who came out was good and the service was seamless. AHS is a great company and I'd recommend them.

I have used to recommend American Home Shield to all my friends with a brand new house. I tell them to get a home warranty and use American Home Shield before their house gets 10 years old. However, this time with our ongoing claim, I wouldn't do so. I called American Home Shield and reported that the washing machine would not wring out the water. Bennett Heat Air & Electric came out and they tried to fix the unit. They decided to replace the washing machine, but when it arrived, it didn’t have the pedestal so my wife refused it. The pedestal is used to put the unit at the right height for one to load the washing machine. They don't have the matching pedestal and the old one is not gonna go on there. So, they took the washing machine back.

My air conditioner was short on Freon. I submitted a claim to American Home Shield online and it was easy. Everything was good with AHS. The company AHS sent replaced the Freon. It was a little expensive to replace the Freon but I thought something more was wrong with the air conditioner. Thank God there wasn't. Everything turned out fine. After the repair, the air conditioner has been working fine.

The contractor AHS sent, Lasseigne’s, was great. The guy was really nice and he was thorough. He didn’t find the problem but he said if this happened again to record it, call him and let him listen to it and he’d come right on back out. I haven’t had the problem since.

My garage door opener wouldn’t work anymore. When I pressed the button, it sometimes closed, sometimes it opened and sometimes it just kept going up and down. So, I filed a claim online with American Home Shield and it was pretty easy. I just went into their website, found the tab, and clicked on it. The contractor that AHS sent knew what he was doing. He fixed the problem within 15 minutes. He also did a little extra for me. He changed out a capacitor and greased the rail. I definitely would recommend them. Since the repair, the garage door has been working perfectly.

The shower wasn’t able to go from tub to shower. It was moving, but it wasn’t plugging. I logged on and I filed two claims to American Home Shield. For the first one, I called and discovered that I wasn’t fully-covered for my claim so I upped my plan to suit what I needed done. The first guy I spoke to was really helpful. And he had a calm and inviting voice that was like warmed-over leather. He was really smooth with the way he was delivering the information and he made me feel really good about the whole process. And then the second time, the AHS reps told me how to file a claim online to make it more convenient. It was really easy online. I went on there, clicked the place that said, “Plumbing issue” and then pulled it up. I got a call from the plumbing company and we set up a time. I told them that I wasn’t gonna be here but my wife was. They came, took a look at the problem with the shower, and waited for the parts to come in.

My garage door was stuck closed. It quit working and there had been one repair on it 10 years ago. I called American Home Shield to submit a claim for it and the contractor they sent was very sweet. I really liked him. Since the repair, the garage door has been working great. American Home Shield works for us.

The AC stopped working so I called American Home Shield and they sent a technician who got it going. They found out there was a relay that went bad. And then two weeks later, it was going but it wasn’t cooling. So I called them again and they sent the same company who recharged my unit with three pounds of Freon and it has been working ever since. I submit a claim either online or by phone and within the next 24 or 48 hours, I get a contractor coming in, and then they take care of the problem. But sometimes it takes about anywhere from 15 to 20 minutes before I get somebody on the line when I call. Other than that, my wife and I are very satisfied with the response.

My only beef with American Home Shield is that it's really hard to get through. Yesterday, I tried to call for an air conditioner problem but I couldn’t get a hold of anybody. You can file the claim online but I don’t do that very well. I haven't even got a computer. But for the rest of it, American Home Shield has been more than good. When I submitted a claim a while back for my toilet and a couple of plumbing issues, the rep was real nice and pleasant. She basically asked me what the problem was.

I was very satisfied with American Home Shield. Higginbottom's, the contractors they sent to fix the AC, was very good and thorough. They did what they came out to do because I had an airconditioner that was in warranty that they took and replaced. Everything is going fine now.

I called American Home Shield and filed a claim for repair on our garage door. The dispatch time on a technician was good, and the claims representative and the technician were excellent. But I’m not totally satisfied with the machine that was given to me. It seems not the best and the light bulb keeps on shorting out. And at first, it was fine and then the garage door goes up but it's not a clear open. The machine isn’t working properly and I need to call the manufacturer.

The blower works but there is no heat in the house at all. So when I called American Home Shield to submit a claim, the technician said it was the wiring. However, when he came out and inspected it, he said it was the control board. It was not getting the temperature and it had to be replaced. The technician was very courteous and professional and explained to me what he was doing. I was concerned because we had one cold week and this happened right when it was cold. So, he instructed me to shut it off because I was not sure that I was getting any heat out of it. He told me to keep it off because I'm gonna burn out the motor and we will have to go get that part as well. They called the next morning and told me they were able to find the part in Fort Worth. They came back the next day after and installed it. I was pleased with the service that I have mentioned to two people how they were able to get the part and come back the next day to fix it.

My realtor was trying to recommend some home warranty company and I said that I had one that was awesome last time I lived in Texas. I finally found the paperwork so I told her that I will use American Home Shield. She texted me after I had moved in and settled and she asked if I still like them. I told her that they’re phenomenal and I would recommend them to anyone.

The emergency piece in the garage door broke off so I submitted a claim online to American Home Shield and it was very easy. My husband says the technician was very nice and he did a good job. He put it back on and fixed it right then and there. Also, I called that day and they were there in the afternoon. Since the repair, it’s been working beautifully. I’ve been using AHS for almost 24 years and I really like them plus, their vendors are very nice.

Everything about my claim with American Home Shield was perfect. The contractors got there sooner than they thought they would and got the problem taken care of. The cable guy was excellent and got everything fixed for me.

There was some corrosion on my breaker box and it had shut off the electrical to my garage. I filed the claim with AHS on the phone and their reps were great. In fact, they always do good service and I tell people about their service all the time. The technician that they sent out was awesome. I hired him to do electrical work at my house and that was how I got my oven converted from a gas to electric. He is an amazing guy. I really appreciate the work that he does around my home. I’m really glad I’ve met him through AHS. I brag about him all the time and I’ve even tried to get him other jobs.

I'm satisfied with my experience with American Home Shield. When I submitted a claim, I tried to do it online a couple of times but it didn't work. It didn't go through somehow. So I always make a phone call. Recently, I had a claim for my water heater. They couldn't fix it until they do some kind of modification and you have to have a permission for that. I had to make payments for this and for that and it was expensive. Other than that, the contractors they sent out were very good, especially the last guy who did the water heater. He was helpful.

After I submitted a plumbing claim online to American Home Shield, JED Mechanical was sent out to service. The tech came on time and he fixed what I needed fixed. Everything is fine so far. I'm very happy with the service and with American Home Shield.

We've been with American Home Shield for about nine months. We had a lot of appliances that were coming out from underneath the original warranties and I had been talking to people who were in a similar situation, and AHS was recommended by somebody that I worked with who had had good success with the program. My wife filed a claim when our freezer drawer was slightly off the track. I looked at it myself but was unable to get it off the track, and my theory was that something had broken. The technician that came fixed it very quickly for us and showed us how the thing went back in. There was really no repair. It was just an explanation to us as to what we had to do if the thing came off the track again and it was really simple. He was only there for a few minutes and we were very satisfied with the service. American Home Shield was very reliable and efficient.

My TSI went out and I filed a claim online. The online process was very good. Then a young man, I think whose name is Sam, came over and in 15 minutes, he had it fixed. And since the repair, everything has been okay.

I submitted a claim recently to American Home Shield online for a garbage disposal and an oven. And everything has been fine since the repair. My husband also put in a claim for a microwave because the microwave was making a funny noise. It was quite loud when it was cooking the food. The repairman who came out and did the oven looked at the microwave. He said when it’s an insurance company, they can’t really do repairs on it if it’s not actually non-working, which I thought was odd. If they were already here, it made sense financially not to have a whole other claim for something if he prevented it from breaking. The contractors did a good job but they don’t work on things because they’re noisy. They work on them if they’re actually broke. That aside, I would recommend American Home Shield. I’m satisfied with what they did. It was very quick getting the scheduling done and having someone out.

BesTex Plumbers came out, but they haven’t come to fix it and I’ve been calling, trying to get a hold of them. Nobody answers. I’ve called on Friday. The lady said the gentleman I was supposed to talk to wasn’t working that day. And then Monday, they were supposed to get back with me and they did not. This morning, I tried it and nobody answered. We are waiting for American Home Shield to approve something because I have a leak, but I don’t know if they approved it or not. Nonetheless, overall, American Home Shield has been very good.

I filed an appliance claim for the washing machine. The contractor made an appointment and came out when they were supposed to. Our interaction with them was fine and everything was done the way they said they were gonna do it, and I’m happy. American Home Shield was top-notch and they did a great job.

My water heater had a blinking light on, which had been going on for a while. So, I finally filed a claim with American Home Shield online. Submitting a claim online was very easy. They sent me a text message as well as an e-mail to let me know who was coming out. Then, the plumbers called me to verify too. The contractor that was sent out by American Home Shield was very professional and quick. They gave me a timeframe of about four hours, but he got there at the second hour, so I was really impressed with that. I didn’t have to wait too long for him to show up. He fixed the problem, which was my upper element, and all was good. The water heater works perfectly now. My experience with American Home Shield was very easy, fast and decently priced.

A coil was defective in one of my three AC units and the first company that came out and did the assessment said that the coil needed to be replaced. In the meantime, while that was going on, I was told that they would contact me when they would come in to put in the new coil. I was told that it was due to lack of maintenance and that American Home Shield was not responsible for the coil. So, I requested a second company to come for a second opinion and the company found the coil defective not due to lack of maintenance but it was leaking oil. I submitted the claim again to AHS and I was told that I had to pay over a $1,000 because the insurance doesn't cover certain parts of the coil. So, I’m over a $1,000 here but I need to pay to have the coil removed.

My original home AC was 25 years old and when I turned it on, it didn’t come on. I called to submit the claim and it all went very well. They sent somebody out that diagnosed it then came out with the part two days later and fixed it. The next day though, it was doing something weird. So I called them back and they came out and said there was another part that was needed to fix that right away. The contractors were great and prompt. They also agreed to call me on their way so I didn’t have to waste four hours waiting for them, and were there and fixed it quickly.

My main breaker box went out on my house so I called American Home Shield and they were able to send somebody out quickly. I called them on a Tuesday and they had somebody here and it was fixed the following Monday. The contractor was very professional, knowledgeable and kind. Being a single woman, I felt comfortable with him being here. He explained every step of what he was doing and it was awesome dealing with him. Everything has been great and worked fine since he came out. AHS is a great company to work with as well as the contractor and everything about it was easy and stress-free.

The outlet that our microwave was on stopped working and in about two days, I filed a claim online with American Home Shield. It was pretty easy. I just clicked whatever system asked that I’m having issues with, typed in a brief description, and within a couple of minutes, I had a text message saying I would be contacted by the company within 24 hours. C&J Electrical Service, the contractor, called within a couple of hours and they were here in a couple of days. The tech was from the local area and I haven't met an appliance repair person that was as friendly as he was. He was able to resolve the outlet issue.

I have had two claims with American Home Shield and the first one was absolutely wonderful with Precision Garage Door. They were wonderful. Everything was not only on point but professional, and they got it all done and went beyond. However, my second experience had been less than acceptable. I've had someone from East Electronics come out to see about my Bosch downdraft, my vent on my cooktop. He told me that my cooktop had no electricity and that I needed an electrician. I said that it was connected and was in the same outlet. I had electricity and I just cooked on it. He said that I had to have a match to start the fire. I said no and that I had an automatic ignition. It comes on as soon as I turn on the pilot. The man, however, did not seem to understand what I was saying and I hardly could understand what he was saying too.

The experience with American Home Shield was amazing. My air conditioning quit working and so I called them. The contractor who came out did his job and when he left, the air conditioning was working. So far, I’m happy with American Home Shield and the way that they handle their business.

I couldn't take a shower or a bath because the water wouldn't go down so I called some American Home Shield people. They were so fast. I was so happy that they came within less than 24 hours and fixed it. And they didn't mess up my work day or anything that I had planned. The contractor was very nice and respectful. Plus, he did the job in 10 minutes. He came in with this machine, took off the top of the stopper, went in there, pulled out some junk and said that I'm good to go. I see them advertised all the time and I appreciate that the homeowners get a chance to find out about them since when I bought my home, I had no clue about getting protection on the home. I think AHS is the best thing ever and I have recommended them to other people.

My garbage disposal was broken so I submitted a claim with American Home Shield online. I got a message and a call from the company handling it and they were able to schedule it right away. The tech who was sent was fabulous, very informative and professional. I could not say enough positive things about him so his company is lucky to have him. He replaced the broken unit and it's working now.

My air conditioner had a coil leak and I submitted the claim with American Home Shield online. They don’t have the best subcontractors, so I picked one that I wanted and that was who they sent over. The subcontractor they sent over earlier never showed up, so I ended up having to go with a different one that they have. I have had good luck and bad luck with American Home Shield, but anything that deals with an air conditioner normally isn’t a good thing because they just keep repairing them and I end up eventually buying a new one because they don’t pay for the Freon. I end up paying $1000 every time somebody has to come out and drain the Freon no matter what the issue is. All they do is keep putting patches on it. The air conditioner is a waste of money to have them come out. Once the air conditioner gets to be a certain age, it’s not worth it and I might as well buy a new one because I just keep calling them out every time.

American Home Shield gives very good service with prompt replies. And I always have a good experience with them. The middle burner wasn’t lighting, and it needed to be fixed. And I wanted everything in working order. I submitted a claim online and they called right away and made an appointment. The contractor, whom I’ve had twice, was always on time and pleasant.

There was a problem with our AC so we filed a report online to get service for it. I pressed a couple of buttons and it was fine. The contractors were great, professional and courteous. Overall, it was a pleasant experience.

The heat was just running and the compressor was not working. The first time that the contractors that American Home Shield sent out came, I had to wait for them to put a compressor in. Once they put the compressor in, I paid for the freon. Two weeks later, I called again and told them that there was an issue with the compressor. They came back and told me that it was the fan motor and not the compressor. Now, they came back and told me that it was something else. I paid for a fee and they said it was the fan motor. They wrote it up that it could be an electrical issue.

We moved into our house and rapidly discovered that the refrigerator was not cooling. Then, we called American Home Shield. When I called, everybody I talked to was very polite. However, helpfulness was another issue. One of the biggest frustrations I had was that I could never get through to the department I needed to get to because the line was out of order. One time, I called and I was trying to get through to the parts ordering department. I tried for three days and each time the line was out of order.

I’ve submitted claims to American Home Shield online and on the phone. I’m an old guy and I like talking to a representative on the phone telling them what’s going on. Both are easy but online is quicker and it’s what I have done more than the other. The reps are confident and if there was a situation with a vendor, I call them and ask them what’s going on. An example is when I had a GE Microwave oven and the GE guy did not send the report back to AHS. When I called them, they told me to either call GE or they can reach out to them. We both tried and so it’s gone well for us and we’ve been pleased so far. When the press cycle in my washing machine didn’t work, American Home Shield replaced the whole unit. I also have a Whirlpool Gold side-by-side refrigerator and the icemaker was broken and they repaired that. They were very helpful.

I submitted a claim with American Home Shield online that had something to do with my pool. Once I get to the right place to submit my claim, it knew my address and it pulled up my contract number so that’s good. The last time, Pool by James came out and did an excellent job. Most of the time, American Home Shield is great. When I turn my claim in, I usually want Pool by James. I’ve gotten other ones before and they haven’t been as professional. American Home Shield just give us whoever and from what I’ve understood, it is like who’s next on the rotation.

Our AC needed a new motor. I picked up the phone and called American Home Shield and told them what was going on. The reps were very nice, and they got the job done. Every time I've had to call them, it's been great. I've stayed with them for several years now because they've done the job like they're supposed to. They were all very professional. I've been lucky and I haven't run across a bonehead. I would tell friends to use them! I've been satisfied with everything they've done for me so far.

American Home Shield has always been responsive and timely. They've always been very courteous and professional in their dealings, and I'm very satisfied with their service. A seal on the dishwasher was broken and it was leaking so we filed a claim by phone. Then the contractor came out, took a look at the problem, and fixed it. They were efficient and did what they needed to do. Things are working fine now.

I submitted a claim with American Home Shield for our leaking and non-functional hot water heater over the phone. I was able to get through to them, then I got a text from the vendor and they were fairly responsive. The contractor came out and analyzed that it was dead and they replaced it. The initial representative that came out about a week later was good and was most helpful. Unfortunately, the second group that came out, came out with the wrong materials and they had to go back and get different materials in order to complete the installation. My wife was a little disappointed but she was glad when it was finally resolved. We've been pleased.

The AC was low on the Freon. I made an online claim for American Home Shield and that was easy. They did a good job in sending a very good contractor. The AC is working excellent now. American Home Shield has been a good warranty company.

My toilet was clogged up and it wouldn't flush and I submitted a claim with American Home Shield online. I received a follow-up email and then I went ahead and called D & B Plumbing because they had come out before for other issues. So far, my interactions with the AHS's contractors were excellent.

We have been with American Home Shield for 20-some years and we've been very happy with our experience with them. We have three air conditioning units and over the years, we have used AHS. When they can repair it, they repair it. When they have to replace it, they replace it. On our most recent claim, the fan went out on an air conditioning unit and my wife called AHS up. We got somebody out here who did exactly what he needed to do. He advised us on what he was doing and what the cause should be, which in this case was the freon. He did a great job and he was cordial and very efficient. The AC unit has been working excellent since the repair. American Home Shield is always dependable and everything we’ve done with them has been good. We do not know what we will do without them.

The garbage disposal broke and I filed my claim for it online. AHS sent Systems Heating & Air who then replaced the garbage disposal. It only took them an hour to come out and I was surprised. They were very good people and very competent.

My refrigerator has a defect in the actual model and it leaks. I ordered the part online so when the guy came to fix it, I didn’t have to have two different trips. The refrigerator is still leaking and calling American Home Shield back is on my list of things to do. It was definitely the right part, it’s just that probably it was not installed properly. But the contractor was okay.

I was losing gallons of water a day and I didn't know exactly why the water was jumping out endlessly. I called American Home Shield if they could send somebody out. I put in an urgent request on Sunday and they couldn't get anybody come out until Monday. But when the people that they referred to me called, they said they could come out on Wednesday. That’s kinda excessive when you got a situation where you’re dumping that much water. I had to shut the water off to the house because we didn’t know the cause.

The air conditioning wasn’t cooling and I didn’t have heat the whole winter because it would get to a certain temperature and it would never push the heat out. It would just heat up the furnace then it would shut off. And the cooling was just blowing out hot air. When my wife submitted the claim online, they called back and everything went great and there were no problems. The contractor knew so many people from where he originally came from that I knew. So, we kept chatting for a minute and then I let him go take care of his job but he was very courteous and he was a gentleman and so, the interaction was very good. Everything went smoothly the same day. He had the parts that I needed then he put the Freon in it and then he was gone. The repair work took less than an hour and then he had some paperwork to do. It’s working super since then and my wife said it is too cold for her now.

Our refrigerator is one of those freezers that have the LED screen on it and it was flashing an error message. So seeing that that was part of our coverage with American Home Shield, I called in and I had a good interaction with the representative. It was quick and I had a contractor sent out within a couple of days to fix it. They thought it was fixed but then, the error message came back. So they re-open the ticket and the same guy was able to comeback after the parts got delivered. So, they had to actually replace our entire ice maker. The whole process took about 3 weeks from the downtime. While the refrigerator is working now, I actually have noticed in the last week or two that the ice isn’t made as quickly as it should or it used to, so I have to give them a call about that really soon. Other than that, it was a good experience.

I had a problem with my garbage disposal and there was a leak from it under the sink. So I called American Home Shield and they sent a fellow out. There was very little interaction with the technician. He came in and looked under the sink there and found that there was a crack in the garbage disposal. He guessed that it came from something going into the garbage disposal that was not supposed to be there. American Home Shield then denied my claim. I wasn’t too happy with it since they didn’t cover the crack. I would tell my friends to choose wisely because the only time American Home Shield would cover an appliance like that is if they wore out because of age. And most appliances aren’t just gonna wear out. Also, if there was an accident or in a situation where we had no idea that something would’ve gone down the garbage disposal, the only thing we had to go on is the plumber’s assumption on what the problem was.

My experience with American Home Shield has been fine. My AC wasn't blowing cold air and then thinking back, it wasn't blowing hot air in the winter but I couldn't figure out what it was. But I didn't notice it so much from the heater because it wouldn't get that cold but when the cold air stopped blowing, I noticed that right away. My wife filed a claim by telephone and the process was easy. Contractors usually respond within 24 hours because they depend on what time we call it in, but it's during normal business hours. Many times, we get the contractor call that same day to set up an appointment and it's usually the next day or depending on how the contractors schedule it. It's never an unreasonable amount.

We were having some plumbing leaks in and outside our home. We called American Home Shield and the contractor they sent showed us where the leaks were and what exactly needed to be done. He was at our place for two hours and that was how many leaks we had in and outside the house. Everything has been wonderful since the repair.

There were a few issues with our pool and I submitted a claim to American Home Shield both over the phone and on the internet. The interaction that I had with their reps was very good and their website was excellent. It took them a day or two to dispatch a technician. When the technician arrived, I wasn't home but the doors were open so he just called and came in. And when I came in the evening, he left the ticket on the back. Having a home warranty is great and American Home Shield did an excellent job, especially the customer service. The interaction was completely perfect.

I usually call in and talk to someone to submit my claims to AHS. Then I get a call from whoever it is that’s gonna come out and they’re there when they say they are. Their reps are very accurate in what they do and they’re to the point to get the information they need. My garage door opener had a problem and it has been the second time that AHS has sent a contractor to come out on it, but it’s been a year in between. The contractor that came recently was great. He tried to explain to me what was happening with it. One of the chain ribbons in it binds sometimes.

When I called the plumbing claim in for my shower, the representative helped me. It was a Thursday or Friday but the technician didn't come until Monday. I only have that one bathroom so we had to take a shower somewhere else. But once the technician got here, he was very informative. It's worth having American Home Shield because if something major breaks, they can repair it as well as replace it. So it's pretty good.

I had a plumbing issue related to the hot water heater and another problem related to that so I submitted a claim with American Home Shield and submitting the claim was very easy. The representatives were also very understandable. They were very kind and the claims process was very smooth. The contractor were also very good. But one of their employees was kind of weird so I asked for the same guy who came first time which was a very good person like family. I felt comfortable with him. Another contractor was very good too. They did their job in one day and were on time. For the water heater they have to order the water heater. But the other one they just came, diagnosed the problem and by the next day they came to fix it. I'm happy with AHS.

I called American Home Shield when the toilet was leaking. The representative who handled me on the phone was friendly and prompt, and it took about three days for somebody to get to me. I was promised the contractor would call beforehand and they did. And I'm sure that my fee was more than it would have cost me to just do it myself 'cause it was not a really expensive fix. It was replacing the parts in the tank. And the contractor was done in 15 minutes. He was very fast. Everyone was very nice and it was a much better and extremely easy experience than I had with the air conditioning repair I had last year, which was a very big struggle. And I was not happy. But ultimately, it got resolved.

My home is not the newest and some of the big appliances break down from time to time. Having a warranty is a bit reassuring. AHS was recommended through the company I work for, Farmers Insurance. I heard knocking in my water heater upstairs and I wanted to make sure that everything was in the up and up and that the heater was functioning properly. I went online and requested someone to come out, then AHS contracted The Lindsay Company to come out and see me. Once we scheduled the date, the conversation was very quick. They called me the next day and set up something the week after because of my schedule.

I had my sump pump fixed and AHS sent out Water Control Plumbing and it went really positively. First, I called AHS to set up so that they'd assign me right there and then. After that I was able to pay them through my American Express card, which was an improvement, since last time I had to use them I had to wait 20 minutes on the line. Then, within two hours, I had a response from Mike from Water Control Plumbing. They were able to schedule me the very next morning and I liked that. I had an appointment at that time but I canceled it because was a high priority for me to get that because I don’t have a backup generator for the salt pump.

We had some trouble with our kitchen disposal. I called American Home Shield and I was able to get through pretty quick. They scheduled a guy that came out and fixed it. He was right on time and that was the end of it. He couldn't have been better and the experience worked out exactly the way it was supposed to.

Every time we use American Home Shield, the service is completed. We are selling our home and we have several things that we needed done. The dishwasher was repaired when needed. There were a few minor issues with the water heater and the plumber took care of it. The contractor wanted to make sure that the furnace wasn’t leaking gas and they went in and serviced it and made sure that everything was fine. We’ve replaced our air conditioner with them as well. I filed claims over the phone and the experience was pretty smooth plus, the technicians were very professional. I appreciate having the availability of a service like American Home Shield. We like them and in our new home, we paid a service warranty for a year and I requested that we have AHS.

When I submitted my claim to American Home Shield, I was expecting it to be a nightmare but it went very smoothly. Mr. Rogers Appliance Repair and Sales was very prompt and the repair guy that came out was very courteous. The guy told me that they would recommend replacement because they saw that they could replace all of those things and repair them. But they would be right back out here in about three to six months on something else. They talked to AHS who called me and within two weeks, I had new products. It was very effortless.

I filed an air-conditioning claim online regarding the ductwork and the air not flowing into all the rooms. American Home Shield's website was fairly easy to navigate. When the first person came out and tried to diagnose the problem, he did not go up the ceiling and he was saying that the reason that one of the rooms wasn’t getting any air was because it was the furthest away. I didn’t understand this in the beginning since there were other rooms that were the same distance away. He then went away.

We’ve had a warranty on this house as well as the house we owned before this. When you’re just moving in that first year and finding out how everything is working and what isn’t working it’s very reassuring to know that you have the warranty there for you if you need it. We submitted a claim with American Home Shield as we were not able to get hot water in the bathtub in the master bath and there was a slow drip leak on the overflow on the water heater. My husband called American Home Shield and the reps were really good. They scheduled the appointment to be on a Tuesday. We called on Friday or Saturday and they ended up coming on Monday.

My washer was giving a violent jolt and shaking. I submitted a claim online for the repair, and American Home Shield's website is pretty good and fast. The time frame of dispatching a contractor was short. The tech was very knowledgeable, friendly, and right on the job and he knew what he was talking about. The most important part was when I described the issue, he understood what it was quite right away. He was quick and he resolved the issue, so I'm pretty happy with the result.

My air conditioner was not working on a house that I purchased but it worked whenever the inspection is done. We moved in and it did not work so we called American Home Shield and I was able to get through to someone very quickly. She was very nice, fast, friendly, and understood that I needed to get the thing done fast. The appointment with the contractor was scheduled immediately and they came out the next day. It was an easy repair and the guy was professional, courteous, friendly, and timely. He fixed the problem and it was a good experience.

My sister requested the claim for the garbage disposer and I called American Home Shield for her. The technician came there, but he didn’t want to fix it the first time because it was working although it made a lot of noise. So, my sister called in and the second guy came in and replaced the garbage disposer. It was done so American Home Shield was good. I’m in real estate so I usually recommend American Home Shield to my clients.

Our AC stopped working. I called AHS since it was on a Sunday and because normally I work from home. Justin was my contractor and he told me 30 minutes prior that he was on his way. He explained what was wrong with the AC and he fixed it. I haven't had any more issues with the AC since but I have an issue with it every year.

My shower tub and my sink were backing up so I just needed for someone to rod it all the way through so I can get a good flow going on. I notified American Home Shield and with just a few clicks it was set up easily. The website was super straightforward. They called that same day that I submitted it. I might have submitted it like in the middle of the night and first thing in the morning, I got a call and then it just depended on my availability.

I was born, raised and lived all my working life in Philadelphia. We moved to Colorado but we’ve had American Home Shield in Philly. We’ve dealt with them there and we dealt with them here and we are completely satisfied. As a matter of fact, I told my sister-in-law how great we think the warranty is and they sold the home and they’ve given the people who're buying it American Home Shield as a housewarming gift because they’re friends of theirs.

I got a contract the beginning of April so I had my mom move in to my rental property and I wanted to get the American Home Shield to cover anything in case anything happens while she's in it. I signed up back in March and then it came into effect in April. Lo and behold, the water heater leaked and when I submitted a claim to AHS, it was easy. I logged in to my account, I clicked a few buttons, then I hit submit and it was submitted. As soon as I hit submit, I got a response saying who the contractor was and then the phone number to call. So I called him about five minutes later and he already saw my claim pop up and I was able to get it set up. They sent someone out the very next day to look at it and then determined that the hot water heater needed to be replaced. Two days later, they replaced it, so it was very fast. Since then, everything’s perfect. The contractor was very accommodating and nice so that was helpful.

I called in and put in the number and then AHS said somebody from Blatz will call me. So then they called and set up the appointment. My heater wasn't really broken. It just had an issue with a noise that it would make every time it turned off, and the guy just told me what was wrong. I didn't really have the contractor fix it because I had just moved in and I have many boxes in the way. We would have to move all the boxes for him to be able to put this piece of metal across the venting so it would be like an expander contract. Every time it turned off, it was a "zoom!" It was like settling or moving from the change in air pressure or something and the guy knew what it was right away. He did a good job.

I used American Home Shield’s services a few times and the coverage has been very valuable for me with buying a used home. I’ve had to use their service a few times. The website of American Home Shield is very easy to use. I went online and submitted a claim for a repair for a water heater. It took two days for a technician to be dispatched but they have always been very pleasant. The water heater is operating perfectly since the repair. I’ve had experiences where the technicians didn’t do a proper job and I still am suffering from it but this technician seemed to know what he was doing.

I had an issue with the air conditioner and A-US Air Conditioning of Texas came out and said to either replace it or the thermostat. There tends to be a fault sometimes with the Nest thermostat where it’ll automatically switch from going hot to cold. It’ll do the opposite. I called the claim in to American Home Shield and the claims reps were very good. The contractor was very professional, quick and thorough. He checked the thermostat first, and then he went out and checked the AC and the fluids in there. So far so good. All we did was reset the thermostat and the contractor told me to have a new thermostat replaced, but I haven’t done that yet. AHS will replace a Honeywell but they won’t replace a more expensive thermostat. I wish they would replace the Nest that I already had in there instead of just doing a remedy. If you have an older house, go ahead and get AHS to be on the safe side because you never know when something’s gonna stop working.

I an easy time submitting a claim online to American Home Shield for a quick refrigerator fix. The contractor called me the next morning and came out within 45 minutes. He fixed my problem faster than I expected and he was gone. If there's someone who can't handle things around the house, it's a good idea to get somebody to do those things.

There was a clogged toilet in our tenant-occupied property so we called American Home Shield immediately to submit a claim. AHS personnel were good and I had no problem with them but I had a previous experience with one of their contractors that was horrible. I had a problem with the control valve on the shower and the contractor was difficult to work with. They shouldn't be on the contractors list. But they took care of the problems so I didn't feel like AHS dropped the ball. And then, a couple of months later, I had the clogged toilet. And we didn't wanna use Cirigliano Plumbing because they were horrible. Usually, service people don't give you a half-hour or 20 minutes heads up and I had to have somebody present on site. But when Cirigliano knocked on the door, it was a four-hour window. It was a joke.

American Home Shield sent someone out who replaced our garbage disposal under the sink. He was very friendly, and so far, I have no problems since the repair. I submitted the claim for it over the phone, and the AHS claims representative was fine. I would recommend AHS.

We put in a claim with American Home Shield back in December on the AC unit as it wasn't cooling. We submitted the claim in the computer which was okay but I'd rather speak to somebody. We live in Enid, Oklahoma but AHS was sending us people from Kansas. We called the contractor and they told us that the only time they could get out here was a Tuesday. It was already Wednesday when we called them so we were gonna have to wait a week for them to fix our AC. So, we called AHS and they sent us a guy from Oklahoma City which was an hour and 45 minutes away. We called AHS and complained about that but they said that was all I had. The technician said that the AC was just low in Freon. He put Freon in the system and said it should be good. Also, he said the valves were leaking so he replaced the valves.

I'm very pleased with American Home Shield that I got some of my family members go with them too. With the last claim I filed with them, I called in and the following day, they sent somebody out and repaired my refrigerator. It was pretty fast. The contractor was also very knowledgeable. As a matter of fact, I recommended him to one of my co-workers. The local people who came out here were pretty good as well.

One Sunday, our water heater broke so we didn’t have any hot water. We opened the closet that houses the water heater and there was water on the floor. I called the American Home Shield and I was very satisfied with them because they took the claim immediately and got the water heater fixed in a timely manner. Submitting the claim was very easy too. I just called them up and told them what happened. They called me after I submitted it and told me what was going on, and who they would send out. Then once they got an estimate from the plumbing company they called me also to give me the information.

So far, AHS has been great. There was a leak in our guest room ceiling and I submitted the claim over the phone, and they were able to help me. Other than the wait time being a little long, the experience was fine. But still, it was better than the previous time. During our last incident, I was on the phone waiting for a rep for over an hour. This time the hold time was just 15 minutes. AHS dispatched someone to see if there was a problem with the heater or air conditioner on that floor closing it. The contractor said that there appeared to be a slight clog in one of the heater pipes. He cleaned it out and said, “See what happens from this point if you still have a leak or not.” Another time we had a problem with a bad plumber and as soon as I called AHS back, they referred our claim to a different plumber and rectified the problem. Moreover, they made the appointment in 24 hours.

My AC wasn't cooling. It turned out that the coil was bad and that it had a hole in it, and all the freon was gone, too. The contractor they sent was very polite and did his job. However, they did not provide a comparable unit this time around. Years ago they replaced my washing machine which was a top of the line Kenmore unit with a beautiful one which had the same features and everything and I was satisfied. So I was a bit shocked when this claim came along. I was disappointed and I thought of cancelling the service because I put a lot of money into it and when I had a big claim they did not come through. Another complaint that I have is that AHS only provided one year warranty on it which I did not feel was sufficient. So, I went with the 10-year warranty which was twice as expensive, and I have to turn around and do the same thing again next year and that did not make sense.