American Home Shield Reviews

I used to submit claims to American Home Shield by phone but doing it online was much easier. The garbage disposal wasn't working and when I made a claim for it, they said that they cannot fix it and that they were gonna replace it. They communicated with me and let me know about it. I made another claim for the electrical outlet in the kitchen that wasn't working. This house was purchased from somebody else and there was a GFI inside a cabinet, which nobody saw.

I submitted a claim on my AC unit to American Home Shield online, and it was easy. I submitted the claim on a Friday, so I had to wait until Monday for the contractor to come out. The contractor was pleasant and respectful. The AC has been absolutely wonderful since the repair. I’ve had AHS for 14 years now, and everybody should have them. I love them. I have recommended them to family and friends.

I submitted a claim with American Home Shield over the phone and the reps I spoke with were awesome. The technician who came out to replace the shower cartridge was professional, and everything was awesome too. He wore some things on his feet to keep my house clean and he finished everything within half an hour. It’s been one month now since the repair and everything is okay. My experience with American Home Shield was perfect. I gave their number to my friends and neighbors and they also applied for home warranties from American Home Shield.

When we ran the garbage disposal, it was clogging and the sink would fill up with water. So I submitted a claim online to American Home Shield and they informed me that a contractor would get a hold of me soon. The contractor then called and made an appointment. Everything happened relatively quickly which was really nice. It was an odd issue but the plumber was able to figure it out and fix it. Something was clogged but it wasn't the pipes. It was part of the pipe that allows it to drain well, like an air vent. He did a good job. The sink worked fine and he didn’t leave a mess or break anything. I was pleased with him. We have American Home Shield on two properties and we've had two claims which were both handled seamlessly. I would recommend this company.

I submitted a claim with American Home Shield when my fridge wasn't working and the assistant was very polite, friendly and timely. She directed me straight to the point what I have to do and how I have to do it. Then they sent out the technician who changed two parts and did a good job but the problem was back again in less than one week. So instead of keep getting repair after repair, we claimed for a new item. And since we have several years with the company, we were so positive that we deserve it. They replaced the refrigerator and everything is okay now.

My air conditioning unit’s heat pump went out and I filed a claim for it with American Home Shield. The company that they sent was Myers Comfort Care and they were very nice, efficient and professional. They replaced some parts on the AC and everything is all rolling along quite well as of right now. My experience with American Home Shield has been wonderful and I have told other people about them. I look forward to keeping their services for a long time.

The American Home Shield reps were good and they expedited sending a contractor out to me. The plumbers called me before they came over yesterday to fix a leak and both of the guys were wonderful. They were very prompt, courteous, and knowledgeable. I appreciated the good quality service of American Home Shield and I’ve always had a good experience with them.

The freezer wasn't getting up to temperature, so things weren't freezing. And I was assuming the refrigerator wasn't up to temperature either. Hotshot Appliance came out and they ordered the parts that were needed. Then they scheduled another follow-up session when the parts came in and they installed them. Things were working okay for a few days and then I realized that the ice cream was melting. So, I had another appointment with them and they came back on a Saturday. The freezer just needed more Freon and it had been working okay for a few days now. This was my first claim with American Home shield and I had a good interaction with the contractor they sent out. Everything was upfront and very straightforward.

Our pool pump was very sluggish. I submitted a claim for it with American Home Shield. Their rep was very polite and everything went very smoothly. The contractor was very prompt and fixed what needed to be fixed quickly and the pool works much better now. However, several years ago though, we had a refrigerator that always needed certain parts and AHS sent somebody out that couldn’t ever fix it. That's the only problem we've had with them. Despite that, we’ve been with American Home Shield for a long time and we recommend it.

American Home Shield has been fabulous and I like them. I just got my home in February and I’ve had to call them twice. I like calling and talking to a representative when submitting a claim and they were so accommodating. If there were questions or if I needed to add something on, I could. And the guy that they sent out was very good and thorough as well. I’m totally pleased with American Home Shield.

There was a wire that came loose in our AC unit. I submitted a claim for it online and it was very easy to do. The issue with the AC wasn’t anything real serious but it was fixed in very short order. So, the AC is working fine now. I've been with American Home Shield for 13 years now and I've recommended them. I've been overall impressed with all of the contractors that came out and very pleased with them.

My air conditioner went out so I called American Home Shield for a claim. They said that they were gonna try and find somebody else, but they sent me a message that they didn’t have anybody in the area. I couldn’t go without air so I ended up taking care of it myself. My sister had just used an air conditioner guy and she gave me his number so I called him. He was close by so he was here within five minutes after me calling him and I really appreciated that. But I had to pay the company $300. I was supposed to send an email back to American Home Shield but they never sent me an email so I didn’t know where to send it.

We were having an issue with our AC so my husband went online and submitted a claim. I then talked to an American Home Shield rep over the phone and he was very helpful. The contractor they sent found the problem right off the bat and my husband was very pleased with him. Since the repair, the AC's performance has been good.

I filed claims with Home Shield for our water heater and a stoppage in the plumbing. I have typically submitted my claims by phone and have had good experience with the reps. They sent a guy for the water heater and it didn't need just to be replaced but he said it had to be brought up too. I know a little bit about what the code was more than he does, and he just needed to get it off the ground. And he was looking to charge $600 and something more just to do that. I called Home Shield back and they agreed to just pay me because I got it done right at what they were paying. But that was over a month ago and I’ve never seen my money from Home Shield. At first, they told me it would take about four weeks. And when I called, it’s been over four weeks. I went ahead and paid it. The drainage is working half as good as it needs to be. There’s still a problem somewhere. But overall, I had a pleasant experience.

The igniter on the stove came on and wouldn’t turn off. We were sitting and we could hear the clicks and it would not shut off, so we had to shut the entire stove top off. I called and filed a claim with American Home Shield. Everything was fine with the rep and AHS was able to get someone out pretty quickly. The guy from Dill Appliance came but he didn’t have the part, so he had to disconnect that one burner and would come back and fix it when the part would come in. When the second part came in, the tech was able to fix the stove top and it was great. The stove has been working perfectly since. Dill Appliance was very professional. They were just awesome and have the nicest people.

Our hot water heater went out and the technician that American Home Shield sent out replaced it and everything went fine. I submitted that claim online and it was First Call Plumbing that AHS sent out and they did a great job. They’ve stuck to it till they got the problem fixed and it was just what I was looking for.

My side-by-side refrigerator wasn’t cooling on both sides. I needed special people and those people whom I requested came on the same day. The contractor gave me two hours window and came at the right time. They ordered a part and that took a few days because of a delay. I usually make the service request online but this time I called American Home Shield. Two years ago, I had a problem when they sent me somebody I didn’t care for. But I care for these people who came for the refrigerator because they fixed my washer. The contractor fixed the refrigerator fully last Monday and everything went back to normal. I’ve been with AHS for 11 years and I have a very good experience them and I am very happy. I get some offers from other people but I’m staying with AHS. I recommended AHS to a few of my friends about three years ago and they’re still with them.

I called American Home Shield because I have a broken pipe. After waiting a very long time for my call to be answered, I finally got through to a representative who could barely speak English. After verifying my name, address, and phone number, she repeatedly answered questions I did not ask, and put me on hold for a few minutes to get help with my issue. After setting me up with a plumber who was unable to come out that week, I called back to AHS and went through the whole thing again, with another girl whose accent was so thick I could barely understand her. I made an appointment with another plumber for that week.

On December 29, 2017, I had called for service/repair. I had to call again because the contractor never called, even though I had received a text that they would call. Needless to say, the service person didn’t show until February after complaining to AHS. When the service person came, he wrote a work order and said he would return once he got the supplies needed to fix my plumbing. I had to call AHS again at the end of February because the contractor didn’t return. In March, I was charged $75 for a service that I didn’t receive. When voicing my complaint with an AHS Representative I was told that I couldn’t have a refund, even though nothing was repaired, if I wanted another contractor, I had to pay another $75 and when asked to speak with a supervisor, I was placed on multiple holds, only to be told that I had to wait 24-48 hours for a supervisor to return my call with. Mind you I didn’t get a call from a supervisor.

The thermostat of our AC was bad. I've only submitted one claim to American Home Shield and it was a good experience. I did it over the phone and I got hold of a representative in a short time. The reps were professional, knowledgeable and caring. And within two days, I had a contractor in our house. It was very quick. The contractors resolved the problem and our AC worked. He came prepared and had the thermostat. Everything is good since the repair. Every homeowner should have American Home Shield. I hope they don’t let me down if I need them again.

I have a home warranty with AHS and I will continue it. It's a fantastic value especially when you buy a mobile home. I'd rather be safe than sorry. When the fan stopped working on my AC unit outside, I've had several people out here for almost a year to work on it and they've already fixed that several times supposedly. I submitted the claim online and the first three guys who came out were good but the other people didn't notice the coolant.

My dryer is about 14 years old and it has broken a couple different times. American Home Shield is great and I don’t usually have a problem with them when submitting a claim. I got a quick response from the appliance place that was gonna handle the dryer and they came out. They had to order a part and then they put it in. The dryer is fine now and it's just like it was before. I've been with American Home Shield for at least 14 years now and if I'm not okay with them, I would call then they would take care of it. I've also recommended them to a lot of people.

We've had American Home Shield for years and it's always been good. We had a home in Pasadena for about 15 years and now, we have them in Georgia. American Home Shield is very efficient and reliable. They're always on time and the problem is always resolved. Recently, ARRQ Appliance Services came out because something in the back of the ice maker had dropped down and was jamming the ice from coming out. It was just stuck against the back wall of the freezer. They had to order the part that had broken back there and they had it in a couple of days. But after the technician discovered what the problem was, we left town so he wasn’t able to come with the new part until we got back. They were able to work with our schedule though.

I submit all of our claims online to American Home Shield and the submission process is easy. Our air conditioner stopped working and when I submitted a claim in the morning, we got a phone call from the office that afternoon and they scheduled an appointment for the next day. It was super fast and the contractor was out within 48 hours. He was able to fix it and it has been perfect since. Also, it’s summertime and so, it’s great. We also had a problem a year ago and the same guy came out so that was nice. I have told a lot of our friends and family about AHS especially those who have a house over 10 years old. It makes it so much better and we will continue to have AHS for as long as we need to have it.

My husband took care of the claim with American Home Shield and we just paid that initial $75 and everything else was taken care of. So far, everything has been pretty good. We’ve been with them for about 10 years and I have recommended it.

The air conditioner would not turn on and it was an issue with the wiring. American Home Shield quickly fixed it and they did a good job. I've been with them throughout the years and they're the best. I've dealt with a lot of different companies that are not good and American Home Shield is honest. I'd recommend them.

I like American Home Shield. It's a great home security for something that needs to be repaired. I had my dryer fixed recently and it was easy enough to file the claim over the phone. Then I had to pay $100 in order to get the technician to come. He replaced the drum that spins and took care of the problem. The dryer is working great now. He came once before and fixed that issue as well.

I recently submitted a claim to American Home Shield for my air conditioning and I had no problems whatsoever. It’s easier for me to call them which I did, gave them my information and set everything up. I’m very impressed with them. The contractor that they sent was awesome and on point. He was backed up with a lot of calls so he was busy but he squeezed me in his schedule as soon as he could. I couldn’t use my AC for about two days but they were there at the time that they told me they would be and they found the solution to the problem right away. I have recommended American Home Shield to people. It's a great way to go because if anything happens, they cover majorly and you just pay a percentage. And so, I’m hoping that they do sign up and for American Home Shield to keep doing the awesome job that they’re doing.

When my double oven's bottom was not operating I submitted a claim online with American Home Shield. The technician was prompt. From the time of me initiating the service, he arrived the next day. My wife was happy with her interaction with him and the oven has been working fine since the repair.

My experience with American Home Shield has been outstanding. The mode had gone out on my washer and it wasn’t draining so I called it in. The representative on the phone was very professional and pleasant. She jumped on it really quickly and got everything set up. It was not even two hours before I got the call from the maintenance personnel.

We've had American Home Shield at our home in Illinois, so we're used to it and usually, the service is quite good. I filed a claim for the dishwasher and someone came out in less than a week. This house is new to us and the appliance is covered by something but the things that were wrong with the dishwasher were not covered. AHS's guy came out and fixed it and it has been fine ever since. He was perfect.

I just moved from the East Coast and the plumbing is set up differently there than it is in this new home. I was having an issue with turning the pipes on in all my bathrooms. It turned out to be a really simple issue of pulling out the faucet knob and turning it as opposed to just turning, but I didn’t know that and thought the faucets were broken. I wasn’t able to use them and I got my family taking baths in the sink. I went online to file a claim with American Home Shield and it was during abnormal working hours, so I didn’t get any response back until that Monday. But once they responded to my claim, they got somebody out quickly.

I recently filed a claim to American Home Shield for a garbage disposal. I did replace the garbage disposal before through AHS. This probably wasn’t my best experience because the garbage disposal that was installed had a slow leak that I wasn’t aware of because I had so many items under the sink. When I went to retrieve them, I realize that I had water everywhere. The contractor replaced the garbage disposal. He fixed AHS’s first plumber's work and he did a great job. But I am disappointed that I basically paid twice and I’m upset with myself. I should've realized that it was leaking sooner. When the first guy installed the garbage disposal, I noticed that there was an exposed wires, and I was like, “Oh well, I’m not gonna worry about that. The garbage disposal’s there. I’ll keep it moving.” Nonetheless, there are no leaks and it’s working again. I’m very satisfied with that.

Something was leaking in our hot water heater so I went online to submit a claim with American Home Shield. Navigating through their website was great and it was easy getting through it. A plumber from SAP Home Service came out that same day, took care of the problem and I ended up having the heater replaced. My plumber got the new hot water heater all in and everything was good.

The plan that I have with American Home Shield covers pretty much everything inside and outside of my house and what I pay each month is quite affordable. Recently the refrigerator was leaking and I filed a claim for it online. The contractors came when they said they were coming and since the repair, the refrigerator has worked perfectly. My experience with AHS was effortless and I have recommended them to a friend.

I had a problem with our water heater. We haven't had hot water for days and we couldn't even take a bath or a shower. I submitted a claim to American Home Shield. Top Notch Plumbing came out and I wasn't pleased with their service. They came out three times and it was something different each time. The first person who came out was nice. And the hot water heater was supposed to be fixed the first time but it wasn't. Then the second person came out and said that he was a professional and a master plumber. He was bragging on his skills. He kept telling this and that was wrong but whatever it was didn't work. He said that the water heater should come back on after 45 minutes. But I waited for 2 hours and it never came back on. So for the third time, the second plumber came back to say he already knew what the problem was. I told him that he told me he knew what it was back then.

We have a single level home with two restrooms. When one started running, the other one started as well. We filed a claim about a year ago and AHS sent plumbers and they fixed both toilets. Our toilet was most recently done again. A plumber came yesterday to fix the guest room toilet. It was the same toilet, the reason and the same replacement. I asked the plumber if it was normal that it should go out in a year and he said that it really depended on the product that they used to replace it. My concern is that they possibly, on the second restroom, only replaced that pump part as opposed to replacing the flap part. The one that we had in our master bathroom was completely different from what the plumber replaced last night.

The A/C wasn’t turning on. I used to have to get up and go to the thermostat and put it on. I submitted the claim to AHS over the phone and I had a good experience with the representative. I had to have two different contractors come out. With Myers, they came out three times and still didn’t fix the problem. I kept on telling them what was going on and they put a new thermostat in. They came back out and they did it, the thermostat worked but that one was no good so, they put another one in. They still didn’t fix the problem. The third time, they still didn’t fix the problem so another company had to come out.

I had a motor, the only pump on the pool, that was making a really loud noise and it sounded like a bearing was going out. I submitted a claim online to American Home Shield and a guy technician came out. He was friendly and provided good customer service. He replaced the motor with a refurbished one and got it going again. It was all taken care of and it's quieter. Overall, I was pleased with my experience with American Home Shield.

The washer and dryer weren't working correctly and were not finishing loads or airing out. So I called American Home Shield. Submitting the claim was simple. I went online and had the service person come out. American Home Shield called me within a couple of days to start the claim and they ran through it. It was simple.

American Home Shield's service was great. I filed a claim over the phone and their rep was very nice. The contractor who came out was excellent. He fixed the air conditioner and he did a good job. Since then, the AC has been working fine and I'm very happy with it. I'd recommend AHS to all my friends.

We've been with American Home Shield for almost eight years and we’re happy with the service. Their yearly fee is not bad either. We recommended some people to it and they’re happy too. The customer service agents are okay and so far, they’ve been cooperative. It takes a little time but they work with you. Sometimes American Home Shield sends some technicians that are not up to the task but we persist. Then we finally get the right technician and the job gets done. But that’s with every business. You can’t control the vendors you have.

I have been with American Home Shield for eight years now and I'm very happy with them. I always do the claim over the phone. I call their 808 number and then do it over the automated system. Most recently, I was having a problem with my pool pump and then, I had some leaking issues. I always deal with the same contractor for that, which is very nice. Expert Pool is always professional and I've had them come out on the same day sometimes. If not, they come out one day after I make the phone call.

The washer was not draining the water so I called American Home Shield and asked for the service. They collected my money upfront and then sent a technician the next day. He was on time, very polite and nice. He fixed whatever needed to be fixed and it was done quickly. The job took less than an hour and since the repair, the washer has been working well. American Home Shield is a good service and they’ll take care of everything you need. Also, they keep what they promise that is in the contract. So far, my experience has been good and I would recommend it to anybody.

The main AC unit downstairs in my garage leaked, so I submitted a claim with American Home Shield over the phone. I did it all through the automated system and it was very easy. Then I got a text immediately asking for my preferred appointment time. That was on a Sunday and I got a response back on Monday saying when my appointment was. The contractor that they sent out was very nice, very prompt, and did a great job. My AC has been performing great since the repair.

Filing a claim online with American Home Shield is quick and easy. I get a response from the vendor within 24 hours, sometimes sooner. The quickest I got a call was in two hours. The contractors are all very pleasant too. If they have to order something, they let me know when they're coming back and when the parts will be in. They've done a very thorough job and I've always had a good experience with the contractors American Home Shield has sent.

I called American Home Shield to file a claim for the plumbing issue that I had, and the individual I spoke with was very helpful. The contractor was very professional, knowledgeable, and courteous. American Home Shield is a good thing to have.

I started to notice that my glasses were coming out of the dishwasher not very clean even though I rinsed them really well. Then I tried to see if it was gonna be an ongoing thing and after two weeks, I decided to call and submit a claim with American Home Shield. The claims representative was very good and so were the company they contracted to do the repair, and I got emails right away. But Jerry, the gentleman who worked on the dishwasher, couldn’t figure out what the problem could be. He did the normal test, looked at it all over and told me to keep an eye on it. And the problem continued, so I called them back and he still didn’t find a problem with it. It may be just one of those things, but Jerry is great.

The heater wasn’t working and I had done a consulting with what I knew the system to be. I had to go to American Home Shield when I couldn’t figure it out. I filed my claim online, and I received a message very quickly recognizing that I had filed a maintenance request. Then the contractor that was appointed to the job contacted me within 24 hours. We've worked before with the individual who came and he was very prompt. He very quickly diagnosed the issue and fixed it within 30 minutes.

Our shower was leaking, so we submitted a claim with American Home Shield over the phone. The representatives that we spoke with were very pleasant, and the contractor from Mr. Rooter Plumbing came. He had to order a part and then he came back and put it in, and everything was fine.

My most recent claim went very well. I had a complaint with low water pressure and AHS took care of it very quickly. I submitted the claim over the phone and the contractor that came did an excellent job. The problem was identified and he was in and out pretty quickly. He was pleasant to work with and on time. Everything's been fine since. There's another contractor coming out this afternoon for our electrical problem. They came out previously and did not have the part, so they have to come back out again which is no problem. Overall, American Home Shield did as promised.

We had speedy service when we called American Home Shield to submit a claim for our plumbing problem. When we called, they took the information and referred it to the contractor. And then they gave me the name of the contractor and sent an email with the information. The issue was that I thought there was a leak in the toilet itself but it appeared that it wasn't that, but also the feed line from the main line. It goes up to the bottom of the stool and it appeared that it was leaking there. When the plumber came, he looked at it and thought that it was loose. He then tried to tighten it up then he told us that we needed to watch it just to make sure it was not that feeder line because it could have also been there. But it was still leaking so they came back and fixed it. The toilet fill valve is what we have replaced and that goes into the bottom where the water lines come up.

Absolute horror show. Worst company I've ever worked with. During the home inspection, it was discovered that the HVAC was not cooling properly and needed repairs. The sellers agreed to repair or replace the unit. BGE Home came and made repairs and reported that is was in "good working condition". According to the contract, this would seem to qualify as a covered item - see below:

The reps at AHS are wonderful. I like to schedule online if possible because phone wait times are very long. I have had claims for several items in my home. My disappointment is restrictions of the contractors they send out. I usually call in because there are two companies that I never want to see in my home again because of attitudes and dishonesty.

Submitting a claim with American Home Shield has been a good experience. My most recent repair was for a dishwasher and we received a fast and friendly service. The first time the technician came, he declared that the drain valve was stuck while the unit was continually stuck on the purge cycle. He came back later and replaced the control panel and we've not had any problems with it since.

I called customer service because my AC was blowing out hot air and the AHS rep was excellent. The tech came out on the same day I called. It was very fast because I told him I was burning up. He was knowledgeable, excellent and nice. Plus, he didn’t wanna walk on my carpet with his shoes on. And the repair has gone awesomely.

We had an issue with the hot water heater. When I made the claim to American Home Shield the first time, the drip pan was full of water. The technician went inside and said that the thermostat was set differently. One was at 100 and the other was at 150 but they were supposed to be at 125 each so he changed them. He said that he thought that would fix it but if not, to call him back and it’s gotta be the elements and thermostat. There was water coming out again so I called him back. He came out and changed the elements and the thermostat. When we were taking showers, it wasn’t leaking a lot of water. But when my wife would take a bath, it gets to a certain amount of water and then it would leak water again. The third time the technician came, he called AHS and said that the prognosis was that there was a crack in the thing. That was why we went forward with getting a new hot water heater.

I just had a drip on a faucet, and we called American Home Shield. My wife gave the information and they scheduled an appointment for a service contractor to come out. The guy came out and fixed it in about 10 minutes and it was fine. We’ve been with AHS since mid-March, but they’re not really very clear and it’s not easy to figure out exactly what is covered and what is not. We had another issue with the dryer and I basically called and they said that it was not covered. So, I had to call somebody else to get that repaired.

We had a specialty air conditioning unit with a dual condenser which wasn't that common in Florida so American Home Shield kept sending somebody who didn't understand the system. The air conditioning was wired strangely and I thought they were going to replace the unit until they realized that it was the wiring that was shorting out every time it rained or got extremely humid which in Florida does quite a bit. In the end, they called a specialty air conditioning person who tried rewiring it and AHS approved it. It was a good experience overall.

We got the house two years ago and then we started seeing some water leakage on our furnace. I called to submit the claim to American Home Shield and the rep I spoke with was pretty pleasant. The contractor sent was here for a while. We have a pretty complicated system, so he didn’t really understand the functionality of it. He fixed the problem but couldn’t tell us where it came from or why it happened, so that was a little weird. Nevertheless, the unit has been working fine since the repair. With American Home Shield, we had nothing but good service. It is great.

Recently, I had a leak in the shower head in my master bathroom, and so the water was just dripping. In Southern California, we don’t want our water to just drip. So I called American Home Shield and I told them the situation. They got a plumber so quickly. They called the plumber and then the plumber called me back. When the plumber came, he needed a cartridge which he did not have for that particular shower head. He said that he would have it in a few days, but in reality, he got it that day. And so, he came back that same day and put it in and it was wonderful. But then, when I went to take a shower, I realized that when he had put the faucet back on, he had it turned so that the water wouldn’t get really hot. So I called the plumber again and he came right back and fixed it. He was really good, professional and very nice.

In the past year, two of the claims I had with American Home Shield were for repair and one turned out to be a replacement. Once, I did a claim online but usually, I would call them and tell them what the problem is. And then, they would assign somebody and I would get contacted by the contractor. We would set up an appointment for them to come over, check out what the problem is, and then, they would work on a solution. In the case of my washer-dryer combination that we have upstairs in our house, the original guy who came out said that he won’t be able to repair it and they’ll send somebody else from AHS. They sent somebody else who checked that out and they decided that they needed to replace the unit.

I had a faucet leak. At first, I went online to submit a claim with AHS and then I had a couple more questions, so I ended up calling them and filing the claim through a customer service rep. My question was answered and the experience was very pleasant. The claim was done in a timely manner too, but the contractor had to come out a little bit later due to my scheduling. The contractor that came was the same one that fixed another problem I had in the past and they've done great work. They fixed the issue within 10 minutes and it was good to go.

I filed a claim that had to do with the electricity and it worked out easily. The interactions that I had with the contractor that American Home Shield sent were all positive and helpful, and things are working exactly as they should after the repair.

The water in our shower was not draining quickly enough, so the water started collecting. The claim submission to American Home Shield was pretty good. They quickly assigned a vendor but I had to call the vendor to set the appointment and they didn’t get back to me soon enough. It took about two days for them to come out. I wish American Home Shield could take more professional and better contractors. This particular contractor that they sent out though, was pretty good and professional. They took care of the problem and everything's back to normal now. They also told me things to watch out for if it happens again next time. Although I wasn’t impressed with the quality of the work of some of the contractors AHS sent out previously in terms of the way they’ve spoken and how they were unprofessional, I’ve been with them for four years and I’ve never been dissatisfied with them.

My wife called American Home Shield when we had sewage water coming out of the basement and the technician showed up in about four hours. He was excellent and I was very pleased with him. He explained a lot, was very supportive, and had a very positive attitude. I was really impressed. Everything has gone back to normal too.

There was a leak in my garbage disposal and it corroded out at the bottom somehow. The filing of the claim online with American Home Shield was very easy. Then the contractor that they sent fixed the garbage disposal quickly and easily, and there have been no issues with it since then.

Someone from AHS came over for the washer and they fixed it. But when they were looking at it and took out the faceplate, they chipped it when they were taking it apart. They were trying to use the screwdriver to pry it off and broke a piece of it off. Then they didn’t come back and replace or fix it. It was the whole faceplate of a washer, so, I can understand it would be expensive. But they were careless and they never took claim of it. Everybody else was great. So, for the most part, I’m overall happy with AHS. But they could pay for all of the Freon recharges in the air conditioning units and not just a certain amount of it. That’s what would make me go to Old Republic because they cover everything.

Our first claim with American Home Shield was when the air was blowing out of the AC but the coldness wasn't coming out. The contractor was really good. The first time he came, he checked to see what the actual problem was. And then he said that it was the coil. He checked upstairs, outside and in the backyard is. And then he said that he would have to go back to his work and submit what was going on with AHS. The next day, American Home Shield called us and the contractor completed the repair. Since then, the weather has been so cold that we barely started using the AC. But the day before yesterday, everything’s been going good.

We just bought a house and in our first three days, we had no hot water and we didn't have any pressure on it. So we had to go to our old house to take showers. When I submitted a claim to American Home Shield, I did it by phone. However, I didn't like the fact that I had to leave a message and that I didn't talk to somebody. And then, when I tried again, I got another recording. Nobody called back. It was a recording stating that Lake Norman would be coming out. And then, when they were ready to come out, Lake Norman called. I called late at night and they were out here by 12 o'clock the next day. Other than that, while the contractor they sent out was great and told us a lot of stuff, I don't know exactly what our policy covers on our two-year contract with American Home Shield.

My wires had caught fire behind the wall and submitting the claim to American Home Shield went fast. I did it over the phone and it was simple to get a hold of a rep. The contractor was a very nice man. He came earlier than when he said he was gonna be here then he got in and got out. The work was excellent and everything's back to working fine. American Home Shield needs to keep up the good work and make sure people’s houses are getting done as fast as they can like they did.

Navigating American Home Shield's website was easy. I submitted a claim for them to sent someone to fix our plumbing problem. The toilet was flushing really slow. The contractor was professional. He walked in and I wasn't here but my wife told me that he told her what he would do and was clean but he reviews on everything. And while things are great, we're gonna have to replace the toilet. He used the snake toilet thing and it scratched up the drain part of our toilet really bad. We don't use the toilet very much and so when we noticed it, it was two weeks later. They don't seem to be gentler during the repair. But other than that, I've used American Home Shield about several times in several homes I've owned, and they've been consistent and good.

We had a leaky PVC pipe underneath the kitchen sink, so we called American Home Shield and they did all the rest. The plumber was friendly and replaced the fixtures in the kitchen sink. The only thing I was not happy about was how much time he took. He should have had that PVC pipe in his vehicle. It’s just PVC and he’s a plumber.

We had problems with both of our fans. In our bedroom, our fan’s cord wouldn’t pull down so we weren’t able to turn our light on and off. In the living room, the fan wasn’t stable and was shaking. We weren’t able to turn the fan on or off because the cord had completely come off. We didn’t have a light in our bedroom for a couple of months and sometimes, it got a little hot in the living room because we weren’t able to turn on or off the fan if we wanted the light on or off. We had to have a whole new one put in.

I have been an advocate for AHS since I started service in 2005. I felt it was the best and referred tons of people that I now regret. Over the years I have seen it less than sub par service and decline. I submitted service request for my AC no longer blowing cool air on 5/6/18. Received first diagnosis on 5/8/18 that my compressor is blown & I need 12lbs of refrigerant that will cost me $360 because AHS only pays $10 of the $40 per lbs. I received a second opinion and this company did not send the information to AHS that was actually found. My condenser label was worn off after 13yrs to be expected and they could not confirm anything. So the estimation that 1st tech gave was fraudulent. As such, this should be a case of a replaced AC unit. 2nd tech then proceeded to take a picture of my next door neighbors unit to report theirs as if it was mine since you could read their label.

I called yesterday to AHS to request service on my a/c unit not blowing cold. Response from the service company was great, within 1 hour. The rep came out to diagnose the repair, then scheduled to come back today to complete the repair. The tech advised the system takes 13.5 lbs of Freon. Freon is $35 per lb & warranty only covers $10 per lb. So I called AHS to request goodwill customer service assistance of the Freon charges. I didn't ask for it all to be covered, just a little help. All the service rep would say is "read the contract, only $10. No I can't help".

I have been paying over $85.00 a month for a home warranty and came home from a business trip to find my air conditioning was out. I called American Home Shield the next day, a company called me right away but said they could only come the day I was in court all day. They then called to say they could not come until the next week so I asked for another company, that company called to tell me I was out of their service area, keep in mind these calls included 20 minutes on hold.

I'd recommend American Home Shield. Everything's been good with them. When my plumbing was backed up wherein the toilets wouldn’t flush, the showers had backed up and it wouldn’t drain, I called in to make a claim. Their reps were good. They were able to send Moe’s General Maintenance and Plumbing within the hour and the contractors were really good too. They were here for an hour and the service was great.

I called American Home Shield for a plumbing claim and they were really expeditious. They were ahead of schedule and it was perfect. J&A South Park came out and they were great and professional. I would recommend AHS.

We needed to see the ducts on the roof. We had three providers come in and had a look at the issue, Flow Right Plumbing being the third. The contractors reported back to American Home Shield and they never came back because they said they were not the right company to solve the issue. It was an inconvenience because I work but I needed to stay home waiting for them. They took photos of one case and they sent them back to AHS. Then, another contractor came out and he said he didn't receive the photos and they were not the ones to fix that. They also didn't bring a ladder although we made it specific that this is an AC unit that is on the roof.

American Home Shield had been great and my AC repair went well. I filed the claim over the phone, which was easy, and their rep was great. They had somebody out here within a day and a half. And the contractor was very helpful and he explained what was going on and even gave me some tips to maintain the system since it was a little older.

I've been using American Home Shield for many years now and every time I've called, they've always done well. They've always taken my claim and within a day I'd get a call back from whoever's gonna come out--whether it be a mechanic, plumber, electrician or whatever service tech. Then, they'd set the appointment and in three days, a tech would come out. With the most recent claim I've made, my dryer wasn't heating right and wasn't drying the clothes. I called and had a very good interaction with the rep I spoke with. Then, a young guy came out and he was very good, polite and knowledgeable. He corrected the problem. I've recommended American Home Shield to several people. Their system is really good and throughout the years that I've been with them, I've only had one bad experience. Also, the cost for what you pay and the service that you get are comparable.

I had a claim with American Home Shield for my dryer and it was easy submitting it on their website. The guy from Martin's Appliance and Repair was excellent. He fixed a couple of things for me, but with the dryer, he asked me what it was doing and he said, "It sounds like this," and he walked in there and turned it on and as soon as he heard it, he knew exactly what it was. The dryer has been performing great since the repair.

I've got two houses with American Home Shield and it's a very simple process to get started. We just do it online and within a half hour, both my houses are covered. It was affordable and easy to set up. Recently, we had an issue with the bathroom sink. I logged on to American Home Shield and told them what I needed, and then I was contacted the following day by a plumbing company and we coordinated from there. The tech was very polite, professional and showed up on time. The work he did was solid. He identified a certain something that needed a little extra attention and fixed that as well. I was really happy with the service and I've already referred somebody to AHS.

I’ve been covered with American Home Shield since January and when I submitted my claim online, it was really easy. The dishwasher sometimes turns on and sometimes, it doesn’t. The tech came out and replaced the control panel across the top because it looked like it was loose. When he cleaned it out, there was a bunch of lime in it and he tried a few things to fix it. He also replaced a shelf in the refrigerator which was cracked and it was working fine. But now, it’s doing the same thing and it’s been acting off and on. For the last two days, it hasn’t worked at all. I had to call and have somebody come back. I didn’t want to have to pay the fee for a second time but we’ll see how this all goes. I’m pretty confident that it’ll go fine.

American Home Shield was great. I had a dryer issue and the claims process went smooth. It was easy to get ahold of a representative and they were very pleasant. The contractor usually calls but I like to be proactive so I go ahead and call them to get on their schedule. I told them when I called what kind of dryer it was and I told them what it was doing so hopefully they might have had the part in their shop and just put it in their truck. So I left a message and they called me by the clock. They were very professional and they told me what the problem was.

I filed a claim to American Home Shield for a slab leak and after my initial call, the contractor did most of the contact and the interaction with them was very good. They had to drill through the walls, tear up the floor and reroute pipes so it was a little disruptive and we had to move out of the house for a week into a hotel. But they solved the problem and of all the companies that do this type of work, this is the best I have experienced.

Our garage door stopped closing and some powder appeared. It started making a grinding noise and it was clear that it wasn't going to work anymore until it was properly serviced. Within a matter of days I submitted my claim with American Home Shield online and it was very quick. The policy had just come into effect and getting someone to come over was smooth and easy to arrange. AHS sent 95 Garage Door, Incorporated and they were good. They were very professional and kept us informed to schedule a mutually agreeable time. Moreover, they took care of the problem quickly. I'd keep them on the team. I'd recommend AHS with no reservations at all.

I turned on my air-conditioning for the first time this spring and it was not blowing out cold air, so I knew something was wrong. I then put in a service request online to American Home Shield at 9:30 in the evening. The submission process was very easy, and the next morning, at 8:00 AM, I received a call to set up an appointment. That was amazing. The contractor was very good. We missed each other so I called back, and then they called back a few hours later. Originally, they would not be able to get me in until today, Monday. And then the server or the service guy called me back and was able to get me on Thursday evening. It was all fixed, so it was really good. Everything has been perfect since the repair.

AHS is wonderful. I had a hole in the hose of the dryer that led to the outside and I submitted a claim over the phone. I’m a baby boomer, so it was easier for me to do it that way. I got a response immediately and someone was able to come out as quickly as possible to my timeline. The young man took care of the problem quickly and swiftly. He was also very professional and I appreciated that. The dryer has been working great since the repair.

My most recent claim with American Home Shield is my ice maker. I submitted the claim online then the technician came about two days. It was a Friday, so they came out on a Tuesday. A company locally came out and tried to fix it. Ordered the parts and stuff, but still couldn’t get it fixed. They thought they knew what it was the first time they came out, and they fixed it. They came out and it was fixed for three days. It stopped working again, so the guy came back out and he had to order all these parts and he said it’ll be after a week. Then the parts came in, he brought the parts out and still it doesn’t work. So he was like, “Hey, American Home Shield will get in touch with you. Then they’ll tell you what you got to do.” I was like, “All right.”

I've done one claim with AHS on the phone and I’ve done one online and either way was real easy. My AC was not working and the contractor AHS sent got it going. They got it fixed in one visit. Plus the AC is working great. I’m satisfied. It’s a good company and I’d recommend it.

I noticed a leak twice before but it was intermittent, so I thought it was spilling over from the sink and didn't really paid attention to it. And then I realized it was coming from the dishwasher. That's when we called American Home Shield. However, there was no place on the site where I could put in what the issue was. I only had so many things that I could check. I got the plumber out and he was here for two minutes. He could tell right away that it wasn't a plumbing issue and told me I needed to get an appliance person out. So AHS called the appliance guy out and I got billed $75 twice for the same problem which I didn't think was fair. The appliance guy then said I either need a new dishwasher or they need to fix the motor because it's cracked. And it was leaking because of another issue. But I'm still waiting to hear back to see what they're gonna do about this problem. Nevertheless, the people have been great and the experience with AHS has been fine.

I submitted a claim with AHS for my refrigerator. The contractor called me the next day and they got out to my place three days afterwards. The guy came in, got right to business and was very professional. A week after he fixed it, we had the same problem again. They sent someone back out a second time who said that they had to order the part that was replaced plus additional parts. Once the parts came in, the original guy came back and he said that the parts he put in had burned out. He put two new parts in and told my daughter-in-law to give it about two hours and turn it on. She did and the whole room filled with smoke. It went from bad to worse. But it had nothing to do with the service quality because the refrigerator was old.

I called American Home Shield’s number and told them that we needed an AC person to come out and check to make sure that the AC wasn’t broken or what needs to be done. So, I paid the $100 and they came out. They said that the whole unit needs to be replaced but unfortunately there’s no one main component that is broken to the point that it’s not working. The cold flow is right at the level and it makes a lot of noise but it’s not broken. They said that if one section of the unit breaks, then the warranty will cover whatever part broke. But it definitely needs to be cleaned which they gave us a quote for and then they also said we can keep putting the Band-Aid on the issue. If one thing breaks, call AHS. One other thing breaks, call AHS. And eventually in 10 years, we’ll probably have a new unit but he cannot guarantee that it will break in a week or five years from now.

We had water faucet repair in the bathroom. Submitting the claim to American Home Shield by phone, they were good at explaining. Everything went well with the contractor who was sent to service, and the unit has been good since then. They all did a great job. I would highly recommend AHS.

My dryer broke and I submitted my claim to American Home Shield online. Right Appliance came and it was super easy and quick. It ended up being a really simple silly fix that I should've known and fixed myself. But it was great and the guy didn't make me feel bum, either. So that was good. It worked out what was supposed to.

My air conditioner went out. Submitting the claim with American Home Shield was easy and all I did was call. It's easier for me to use the phone since I don’t know how to use a computer. The claims rep told me that I had to pay $125 upfront. American Home Shield sent a contractor promptly to fix my AC, so that was a good thing. They gave me the name of the company that they were sending. The contractor called me, then he came and checked my AC. But he didn’t really fix it because he said that it had a slow leak in the line and he couldn’t find the leak. So, he just put Freon in there and I paid him for the Freon, then he left. The performance of my AC since the repair has been perfect and it's cool in the house. It's a large house and I can't stand the heat. I have to keep the house so cold and I have to be cool.

The dryer was trying to come on, but it wouldn't come on. I called American Home Shield and my interaction with the representative there was fine, and it has always been very good even when I've had other things. The contractor came out and he thought it was a reverse belt. It worked for another day and then it broke. He realized something else was wrong with it, so he fixed it and everything was great. He did a great job and he was very nice. I've been satisfied with everything with American Home Shield so far and I would tell my friends to use them.

Bought a warranty from AHS, had a water heater fail. Paid $100 for them to send a stinky contractor, whom I'm pretty sure wasn't even a licensed plumber to my house to take pictures. Then get a call from AHS informing me that the contract requires another $500 to install the water heater. These are "uncovered" installation costs, and my are they creative!! I get a quote from another reputable licensed plumber quoting me $200 for the same installation. I inform AHS that I want the other contractor to do the job, and they say NO. What good is a home warranty that costs you more than what you'd pay to replace the failed item WITHOUT the warranty??? No good. Waste of money. I am canceling this contract.

Called on a Sunday when my garage door opener went out, they told me it was not covered. So I went to Lowe's and bought one for $200 and took 5 hours to install it. I received all my contract information in the mail a week later and it stated that my garage door opener was covered. So I called that Sunday to get reimbursement and the guy said his supervisor would call me within 24-48 hours. I called again on Monday night and Wednesday night same story. They said a reimbursement is "due" but also one of the people said they may not be able to reimburse me for my time. This is complete disrespect and I let my real estate agent know about the customer service I have received.

I was a customer for about 12 years, but I had cancel my plan after being misled and mistreated by AHS. I called for service on April 3. I had a damaged garbage disposal and some pipe leaks. The appointment was set for April 10 (Tuesday). I was late to meet the plumber and they did not wait – fair enough. However, I called AHS right after and WAS ASSURED BY AHS TO HAVE THEM BACK and I even received a confirmation from AHS. I also called the provider and they told me that could go back on the house on April 16 (Monday).

Microwave went out on 03/06/2018. Called AHS, they said it would be fixed or replaced in 48 hours. The first tech that came out from A+ Appliance on 03/14/2018, did not know anything about microwaves. He called his supervisor, and he diagnosed the problem as the fuse by FaceTime on the phone (big mistake). Took 3 weeks for the fuse to come, and the tech came back, and with the supervisor on FaceTime (poor professionalism), the fuse only brought power, but no functionality of the microwave. Said they have to get another part. Has to be ordered again. Since then, I have been waiting for the AHS and the A+ Appliance to come out with the second part, and fix my microwave.

First words out of the HVAC person sent was "it's cheaper for you and easier for me to just purchase a new HVAC". So when he submitted his cost to AHS he needs to Jerry Rig and modify my ductwork for $2600 out of pocket. I called the maker of the unit and they have the OE parts so no Jerry Rig ductwork would be needed. When talking with AHS they said they stand behind their HVAC guy even though it would cost me $2600. I asked for an authorized repair tech and was told they will give buy out price instead. So they hire and stand behind companies that price the work not covered by them so high it makes it cheaper to take the payout. All their contractor wants is to sell NEW SYSTEMS that only cost $4000. This smells like rotting fish to me and they don't care. Every other claim with them has been good and NO OTHER HVAC company sent ever tried this CRAP.

For the past 2 years I've been having problem with my air conditioning unit. In that time frame they’ve been replacing my Freon in a total of 6 visits. As per their technician they said there wasn't any leakage. So late last year they refilled again my Freon. Then starting January I stopped using my air conditioning unit since it’s winter and I have a portable heater. Then come this summer I decided to switch it on again, and guess what? Not cooling at all. So I called AHS set up an appointment.

I purchased a home warranty from this lousy, pathetic company not knowing what a horrible dishonest company they were. I have been without air for 10 days now with no end in sight because THIS cheap company uses vendors that are not even reputable, first contractor diagnosed my air conditioner without ever touching the unit itself, proceeds to tell me that it would be 5-7 days on parts and it gets better. The parts that were ordered were not even faulty.

I have had an outstanding issue regarding my HVAC. In March, my HVAC was not working properly. AHS sent a technician who said the unit was old and doing the best it could. The next week the unit failed and I contacted AHS. I also got an estimate for a new unit. AHS representative instructed me to send the estimate for a reimbursement to their reviews department. March 26, I got a denial letter. It's been appealed to the State of VA Insurance Commission and AHS. I have also sent Steve Hochhauser, Acting CEO communications. Still no resolution. Stay clear of this company. Their marketing campaign should be, "We hide behind the shield", not "You're protecting by the shield".

I was very happy with American Home Shield. I had a problem with the plumbing and also the garbage disposal was not working. I spoke with somebody at AHS and they were very nice. The contractors came in a timely manner and fixed everything. But they did not speak English at all. It was a little difficult to communicate with them because I did not know what they were saying and they did not know what I was saying. Other than that, everything seems to be good with the repairs they’ve done. I’ve recommended AHS to my friends and told them that they are better than my old warranty provider, Fidelity, which I was not very happy with.

We had a garbage disposal that went out. I called American Home Shield and they responded within 24 hours. The contractor who came was extremely nice and mannerly. Also, I couldn’t believe that he drove so far. He has a large area and there wasn’t someone closer. But he came and he was here when he said he would be. He was very courteous and explained to me that I should be a little more careful about what I put down the garbage disposal. He was in and out of the house in about less than an hour. He took the old garbage disposal out and took it with him and put the new one in and cleaned up the water around it and told me, “Not a problem.” It couldn’t have been a better experience.

I called AHS to file a claim for my washer that wasn't spinning and the rep was really good and took care of everything. Usually I had to wait four days for someone to come out, but this time the contractor came the next day. He had to order a part and when he had it, he called us. However, we weren't home that time so we had to wait the following week. He repaired the washer and no issues since then. AHS took care of me and they always have. It's really good. Right now, I had to cancel it because we sold our house. We're waiting to build our new one and we're gonna get it again.

American Home Shield's claims process has always been smooth especially with the online. I recently filed a heating claim because the thermostat wouldn’t turn on, but sometimes it would. AHS sent someone right away to fix the issue and the contractor said they needed a new part. They fixed it once and they told us to call if it continued to have a problem. The second time they sent out someone took a little longer because there were conflicts with the tenant’s schedule. Nonetheless, they fixed it and I haven't heard back from the tenant so I'm assuming that the problem was corrected. I would recommend American Home Shield.

In November, I had an issue with my heating system. I submitted a claim on the phone with American Home Shield and I was put on hold for a great period of time. It took them a while to get in touch with me and one time when I called the customer service rep, we were disconnected and they apologized. They said it was because there were some forest fires in the country and it didn't make me feel too comfortable. I understand that there were emergencies going on in United States, but that didn’t make my situation any less relevant. So, their live customer service should be improved upon as far as when people call in. It also took a while for their contractor to get in touch with me. So, I was not too pleased with that experience. But since then, my experience with them has been pretty good.

American Home Shield has always been good to us and it’s a good service. They’re always taking care of our claim. When the filters weren’t getting any water flow and the ice maker was not making ice, I made a claim online to American Home Shield. The representative set up the claim and sent me an email on who’s gonna come and fix the ice maker. When the guy came, he said that we don’t need two filters. We’ve had two filters on it for years so the guy took one out and since the ice maker was freezing up, not making ice and not putting any water in the tray, the guy poked the ice out that froze in the tube so the water would come out. Then he put everything back in. It was good and the ice maker isn’t making as much ice as it should. But the ice maker is not making ice again. It's still freezing up and I am fixing to call AHS.

I absolutely love American Home Shield. I'm a single woman and I don’t know how to fix stuff, and they just take the worry away from me. I've had a great experience every time I've used them. The first time I've had something done was when I had a major leak under my bathtub and they fixed it in a timely manner. They have fixed my old refrigerator before a couple of times too. Then, I recently got a new air conditioner through them. I chose to upgrade and paid the difference to get a better air conditioner. However, the unit just never seemed to cool. So, being it under warranty, a repair guy came, looked at it, and put Freon in it. But in a few weeks, it wasn’t any better. He came out again, put Freon in it and told me that he thinks my Freon line in the wall on my house has a leak in it.

At first we thought the seal of the pump that runs the pool cleaner was just bad but the guy AHS sent said the motor was shot. For an old guy like me it was easy to submit the claim online and the contractor was here the next day. He was very, very knowledgeable and he had a very good customer service. Plus within an hour he got the motor fixed. We're glad we got AHS.

I am a real estate broker and I started selling American Home Shield warranty before they were even cool. As a matter of fact, when American Home Shield opened their doors in the 80’s, I recommended them to all of my customers who bought a used home and told me how things went bad with them. American Home Shield was Johnny on the spot to fix it and the customers were happy.

My garbage disposal finally broke. It kept going out on me but I would fix it myself. My boyfriend’s handy and he would take an Allen wrench and tie it into something. But he couldn’t fix it and he said he was finally done so I called American Home Shield. The interaction with American Home Shield reps was simple and easy. They were friendly as well. They told me that one of the persons from the contractor company would give me a call within 24 to 48 hours to schedule a time that would be convenient for me.

I filed a claim online to American Home Shield for my dryer and the process was very easy. Their website was awesome and very user-friendly. The contractor came out on Friday but the dryer still wasn't fixed because they had to order a part. The part was ordered Friday and that's what we're waiting on. He said it should take a couple of days to get it in. We have a five year old running around and this repair has horribly affected our operations at home. But usually, the issues are handled right then and there whatever they are. I've had a couple of claims before and the quality of work has been great. It went through smoothly and I haven’t met any bad contractors as of yet. American Home Shield is the best thing. I had it once before and I ended up losing my job so I ended up letting it go. It was the worst mistake ever. Recently I just got it back and I’ll never get rid of it again.

We just moved in so we got the door locks replaced. Everything was great and the locks are so far, so good. I know that AHS had come out before we moved in and checked out the furnace and certified it as good even though two people before had said it wasn’t so it seems to be working now but I guess we'll see what the future holds with that.

Our garbage disposal was completely broken so we filed a claim with American Home Shield. It was pretty easy. I went to the website, made an account and filed a claim based of the description of what it was, which was under plumbing, and then I just selected garbage disposal. We have dealt with two contractors. The first one was not good at all. He called me to schedule an appointment and said he was gonna call me back but he never did. I called like about five or six times. I called AHS back and told them what was going on. They said that they're gonna contact the contractor but I told them not even to worry about it because the guy was pretty rude. Even though the first contractor kind of fell through the floor and didn't perform, when I told American Home Shield about it, they were on it and they made sure that it was handled very quickly.

I had a broken door in my dishwasher and I submitted a claim for its repair online. American Home Shield's website was very user-friendly. The contractor took a look and found out what the problem was. He ordered the part, came back and installed the part when it arrived. He was very efficient, quick, and professional. I had a very good service. AHS does what they are supposed to be doing.

Two of the heaters are not working and it was not the first time that somebody went to see and check the problem. They thought that it was a gas furnace and it was not. Those are electric heaters. They're removable from the wall and all you have to do is take two screws out, bring 'em out, disconnect it, connect the other one, put them back in, put the two screws in and it's done. There’s really no rocket sign in it. We received the message just a week ago that the heaters are on order and that the job hasn’t been completed because they haven't come in yet. And this was after a couple of weeks that the technician was there. It keeps getting delayed. If this was the middle of winter, the guys will be suffering. The house will be cold.

The water wasn't heating with our hot water heater. American Home Shield had the technicians out here and they fixed the water heater for a day. But something else was wrong with the water heater besides what they fixed and so they came out within a day again and fixed it. I've used AHS for two claims and those people had to come out twice. We had a claim for something with our air conditioner and something with our heater and I've been pleased with each one.

The water heater completely stopped so it was only cold water when we take a shower. So, my partner submitted the claim online to American Home Shield. Their website was amazing and they responded to us right away. Once we made an appointment, their contractor would go here. They called us and let us know when they were half an hour away. Even if we wanna call them and find out, they would tell us how far they are. They explained to us, so it's easy to communicate. The technician from JED Mechanical Contractors who came to fix the water heater was very friendly and he knew what he's doing. He's very good and the water heater has been amazing since the repair. I felt like taking a hot a water shower is so good. Other people should have insurance. It's helpful, it's a stress relief and a good service.

We had a busted washer line. I made a call to American Home Shield to put in a claim and someone from J & K Plumbing came out the next day. The repair person was great. He was able to fix the issue in one visit. Overall, it's been a great experience with American Home Shield.

About three weeks ago I noticed that there was a brown spot in the ceiling when I walk out of the front door so I started to investigate. I went upstairs and above that spot is the toilet. I went closer and I could see that there was water that was dripping from the tank. The tank had a hairline crack so I shut the water off and looked at my contract for American Home Shield. I saw that it covered the toilet. It doesn’t say that it has to be normal and that they're not going to cover if it's cracked, and that they're not going to replace it. If the items are not working, like broken flush where water is leaking it’ll be replaced. So I went to all of my bathrooms at that point because I was thinking if one was doing this, there could possibly be another.

I filed a claim with AHS and it was real prompt and simple. This was regarding the AC which was leaking through the overflow pipes. The technician was very knowledgeable. They didn't find the parts when they came. So they came back four days later and they fixed the problem. All is good now and I'd recommend AHS.

American Home Shield worked with me on my refrigerator and is now working with me on the dishwasher. I filed both claims online and their site was very user-friendly. I didn't even know my contract number and when I logged in, it found it for me. AHS contacted the local repair service who came out. The contractor was on time and was very prompt and thorough. The refrigerator got fixed very quickly. They had to come back but they had to order parts. They left and called us back the next day. Within a day, they came back once they already got the parts.

The temperature in the oven seemed to not be accurate and a claim was submitted online with American Home Shield. The contractor that came was very nice, polite and efficient. He was prompt and not rushed. He tested the oven with thermometers, then he reset something on it. He said that the temperature vacillated and went off a little bit, but the oven was going to be fine. I still use the oven, but we're not sure it is fine, so we're considering having it tested again because the temperature seems to be jumping quite a bit. For an expensive double-oven, the temperature should be a little more true to what we set. The oven's temperature being off is not a problem if I cook because I've been cooking long enough that I just adapt to that. But it's a problem and an inconvenience if I bake because if I set the oven to 400, it preheats to 400, then when I go and look, the temperature is 430 or 440.

The water pressure wasn’t resolved with anything we could do at home so we filed the claim with AHS to see what the problem was and resolve it. I called it in and the filing process was very easy and took less than five minutes. Also, the rep I talked to was very pleasant and helpful. Then, the contractor called and came out the next morning. He was efficient and I was very happy with the service. However, their service fee is $75 while other warranty companies only charge $65. But they have really effective service and I'm happy with my warranty coverages.

I'm not that impressed with American Home Shield. I had an issue with my furnace where I needed the gas pilot A/C switch. It was probably over 20 years old and it's the original furnace when I purchased the home. The contractor came out and he told me that I would need a new furnace because my furnace was really, really old. He said, "Well, I don’t think they'll fix this. You might have to pay something but it shouldn't be more than like a couple of hundred. But I don’t really know, they'll let you know." When AHS called me, they told me it was $1,050. I said, "Well, I thought if there was an issue, you'll repair it."

I turned the AC on and the fan blade was stuck so we knew there was an issue. It wasn’t spinning so we contacted AHS and got a super quick response from the contractor even on a weekend. They had it fixed Monday morning so it was a great experience. American Home Shield representatives have always been great but we have not had a good experience with the people that they send out to our home. They couldn’t help us because their contractor was the problem.

Recently, I submitted a claim to American Home Shield for an oven burner that was no longer working. I had a very positive interaction with the representative I spoke with and the technician who got here. The technician kept us informed because there was a part that was needed and he can't carry all the parts for all appliances out. The oven burner is working fine since the repair. AHS is a good investment if you have appliances that you're getting concerned about failure.

There was a leak in the pipe in one of the tubs in one of the bedrooms and it leaked out into the ceiling downstairs into the basement. I submitted a claim to American Home Shield through their website, and it was very easy to navigate and utilize. I described what the problem was, submitted the claim and they immediately sent me an email with who the vendor was. Although I wasn't there to interact with them directly, I had interacted with that vendor in the past and they're very good and easy to work with. Everything’s been fine and performing perfectly since then. I'll recommend American Home Shield and I'd tell a friend to utilize them. I’ve used them a couple times already and it’s been a good experience.

I submitted a claim for our garbage disposal online and then I got an email back from the company that American Home Shield has picked for it. Sometimes it takes a while for the company to call you back but usually once I have that number I call them and they were great. They actually came out within an hour. The company we used was really good and I didn’t have any problems at all. We've used them several times. The tech replaced the garbage disposal and it was done within an hour as well. After the repair, the garbage disposal has been working fine.

I had a double-oven wall unit and the top unit was not turning on. I submitted a claim online with American Home Shield and got a notification of who would be coming out to the house. The contractor who came was great. He was able to fix the unit right away. The issue was the sensor inside the stove which I wish I noticed myself so that I could've saved the 100 buck copay. But that was resolved and the contractor did a good job. He also explained what he was doing.

I had a plumbing problem so I submitted a claim to American Home Shield and it was easy. However, nobody made any phone calls to me to schedule the person they assigned. So I had to call AHS and I got a really nice gentleman that went through about six people on their list that were no longer taking jobs. He then assigned me to one contractor but they never called me. Again, I had to call back and they finally gave me to Central Valley Plumbing. They were great. They sent me an email right away and let me know they would call. I got a call from them and told me the the soonest day they could get out. They did come when they said they would and they did a great job. It took a week before somebody came out, which was horrible, because I couldn’t wash any dishes. The problem was the kitchen sink so I didn’t wanna use the dishwasher because it’s all connected. It was inconvenient. But once it got taken care of it was okay.

I just bought this condo and it had the American Home Shield policy. A month later, the air conditioner quit cooling. I haven't really moved in all the way yet and the weather here in Texas was starting to be a little cooler than usual, so it was okay. I called American Home Shield to come and check the AC unit out. I went online and submitted the claim, and a rep called me back and set up an appointment.

American Home Shield sent someone out to take a look at my pool. I talked to AHS' representative and they said that they can have a second opinion come out and I said, "Okay, that's fine." I also asked them how much it was, but they said there wouldn't be a fee. I received a call to put in another thing and was told that there was a $100 fee. I wish AHS had been honest and told me at the beginning. They should've said that if the second person comes up with the same thing, there would be a fee. Then I would've immediately gave him the information of what I had done previously to take care of it. I had no knowledge that I was charged $100.

I am writing to warn potential buyers of this insurance away. On March 16th, American Home Shield sent a HVAC contractor here to assess why my furnace was leaking water. The service Tech said it was a clogged drain line. He advised it was fixed, and he left. They couldn’t get a local company and sent one here from over 60 miles away. We thought the problem was corrected. My furnace sits above our upstairs bathroom, and hallway. After two weeks, we noticed more water damage. The hallway ceiling falling in, stains on the bathroom ceiling, water leaking down into our kitchen, which is on the second floor. I had a general contractor go up into the attic, he advised that there was a huge puddle around the furnace.

I have been a customer of American Home Shield for at 6 years and have used the services about 3 or 4 times. I am disappointed because only 1 time out of the 3/4 times, I have either paid out of my pocket or the claim was denied. The out of pocket did not concern me as much due to the fact, Freon was added to my AC unit and AHS doesn't pay but $10 toward the 1st pound, which is another whole story because that should be included. I paid the first claim about $600/700 for Freon. Not happy about that because if I pay per month for the warranty, after the co-payment is paid, refrigerate should be included. The second claim was for my tub faucets. The claim was denied because the faucet was off and they assumed someone else had attempted to fix it. That was bull and I am still upset because I paid $75 and still had to pay another company to fix it after the denial.

Could not fix leaking kitchen faucet previously. This weekend - washing machine was not working. Called them but the earliest available appointment would be tomorrow. Requested them for earlier appointment as an elderly person and children live there and need to use it. But they refused to help us out with earlier appointment. The agent was rude and did not want to cooperate and hung up on me while I was talking. Today I canceled the contract. Lost money - monthly premiums, service fee and cancellation fee. They do not keep up with their works - do not use them.

Two of the eyes on my stove went out. The claim process with American Home Shield and my interaction with the claims rep went smoothly. I have only filed two or three claims since I’ve been using them and everything has always gone smoothly. I called them and they gave me the contractor. They texted the information to me in five to 10 minutes. The contractor called later that day or the next day to set up an appointment. The technician was professional and on time. He came out and looked, and he needed to order a part. He came this morning and fixed the problem. He was very thorough, took out the part and cleaned it, put in the new part, and put the stove back together. He did his job and it was good, then he cleaned up and left. My stoves's eyes have been working since the repair. I would recommend American Home Shield. They’re very efficient.

The air conditioning was not working and I tried to submit a claim to American Home Shield online but it didn't work so I did it over the phone. The problem with the air conditioner was, American Home Shield paid for a brand new air conditioner which was installed on April 16th and it ran fine from April 16th until the day before yesterday when it just stopped all of a sudden. They sent a technician out and gave me a four-hour window but the guy did not make it out until 8:00 last night. The air conditioner came back on and worked but within 15 minutes of the technician's departure, it was off again so I went back in and did another report.

The heater was not working. I submitted a claim online with AHS and their website was easy and cool to use. They were quick to dispatch a technician the day after I submitted the claim, but I couldn't be there so quick, so they rescheduled for a few days later when my schedule allowed it. The tech who came out was good and the heater is working perfectly now. I was pretty happy.

I moved into a new home and ordered a locksmith service with American Home Shield to change the locks. I used the file claim feature online which went smoothly. I submitted it, paid, and got a text message that said my file had been submitted and I would hear back from the locksmith service within 24 hours. But I waited and didn't get a callback. I filed the claim over the weekend and the locksmith service might be closed which caused the delay.

My ice maker was not making ice, so I called for the technician to come and check it. I submitted the claim with American Home Shield over the phone and my interaction with the rep was wonderful. Those are the nicest people I ever talked to. They were very cooperative and I liked that because we don’t get customer service anymore. While the tech was here, he said he was going to have to order a part and I asked him if he would change the bulb out for me, and that was when he realized something was wrong with that also. I’m waiting for him to come back now. Bennett Electric called to let me know that the part was back ordered and that they would be back as soon as it came in. They’re wonderful people also. The tech attempted to fix the ice maker, but it’s still not working. When he comes back out with the part for the light, he would also look at the ice maker again.

The technician who came out was very thorough and professional. He let me know the exact location of the problem and what was going on. Even though I had renewed my contract with American Home Shield, he wanted to explain to me so he can make sure that things are being run properly regardless and I really like him. I’m only available on the weekend and he was available to come out on the weekend so that was great for me too. Overall, it was a pretty good service.

The AC was making a noise when I turned it on and it wasn't cooling. I submitted a service request online with AHS then the tech called me within 24 hours. But there was bad weather and I was only available on a Saturday, so we had to reschedule. They offered to come out the next day but I wasn't available. So, the tech came out the next Saturday and he was professional. He rang the doorbell, said he was here for the AC repair, and he talked to my husband about what was going on.

I have AHS warranty on two appliances we are worried about, our AC and our water heater. I then filed a claim for the water heater because the water it was producing wasn't as hot and it would last significantly less than it normally would. After the contractor had it fixed, I couldn't take a shower if I use the maximum setting because it was too hot. So, before there was definitely something. AHS is a good service. If you have older appliances, definitely get AHS.