American Home Shield Reviews

The garbage disposal didn't work so I called AHS and they sent a contractor out, replaced it and it was all good. The contractors were professional. They came in and got it done and left. It was good service and experience. I've had a couple of claims and AHS had one that they didn't take care of but pretty much everything else requested have been taken care of.

I had a clogged drain and I didn't know what was wrong with it. So, I decided to use American Home Shield. It was my first time to use them and I thought it was gonna be painful, but it was easy. I called them and gave my information. Then they asked a few questions and got my account. I told them what the issue was then I got an email within minutes. They let me know who was gonna be calling me, so I knew who was coming. And when the repair person called me, they told me who would be coming and what kind of vehicle they’d be in, so I could be expecting them. They came over within 24 hours and the contractor called me when he was 15 minutes away. He got there on time and it took him around 30 minutes to fix the drain. He was very precise and he knew what he was doing. He tested it and made sure that the plumbing under the sink was all tightened down. And he made sure everything was good and it worked out. He was very professional.

Everything was A1 with American Home Shield. We filed a claim for our heating and we didn't have a problem with the contractors.

My AC unit went out right when the hot days were ready to get started, and I was panicking. I called it in at American Home Shield and they were nice, polite and they got right on it. The contractor did the work quick and everything went well. They came out right on time and cleaned up their mess.

American Home Shield was highly recommended by my realtor. We recently called in at Home Depot to come and look at our unit, and they knew something was wrong so we decided to call Home Shield to come and take a look. The technician came out, looked at it and fixed whatever was wrong. He was professional and he told me what was going on, and the unit's been working fine ever since. This was my first time calling AHS for a claim and everything went well.

I've had a number of appliances I've called in with AHS. One was for my refrigerator that had water coming inside. The contractor always came on time and as scheduled. They said it had to be looked at on three different occasions before it was the time that I needed a replacement. So that was a lengthy process. I had the same standard inconvenience, having to clean the refrigerator out with a towel once a week. Then I had a replacement with an outside company and the contractors did an excellent job bringing in the replacement. The customer service of AHS was weak though. I don't like having to do a lot of call backs and follow ups. I had to call back continually to the customer service line all week long. The wait time was long. And they didn't follow through. But the maintenance service workers were excellent.

American Home Shield was excellent. The water on the tub and the toilet would not stop running and the Jacuzzi would not turn on and off. I submitted a claim with AHS and they got back quick. And in the time limit they said, the contractor came out and fixed it. I file my claim on the phone because I like to make sure I talked to a person and their reps are very friendly.

American Home Shield is relatively new to me as I just got covered since October, but I've been happy with them. I've had four claims so far and right now, I’m having some issues with my air conditioner that’s not getting fixed. We’ve had the contractors out twice already and they fixed the capacitor but we haven’t figured out what’s going on with the air conditioner. I haven’t called them about it yet and my bill was $306 last month. We just bought the house and when I looked at the history, it was 150 this time last year. But I know that was also during the time when we had them come out and fix it, so the bill has a lot to do with it.

We had an issue with our washer so I submitted a claim to American Home Shield. Their reps did a great job and the tech they sent out fixed it and it worked. AHS is a good thing for us. We got quick replies when we called and they were very efficient.

My air conditioner stopped working. I called AHS to submit a claim. The reps were very helpful, efficient and professional. They gave me a person to call right away. And that person called the same day and they came out the next day. The technician knew what the problem was when I described what happened. He was efficient, prompt, and professional as well. Since the repair, the air conditioner's running just fine and it’s wonderful.

I received an email from American Home Shield saying that there’s an offer going on and with the service fee, I can have all the locks in my home change. I took advantage of that offer and the claim went through pretty smoothly. I was contacted for a locksmith and we had an appointment. The contractor that came out to do the re-lock was quick and he did a good job. And since they changed the locks, all of them have been working properly except the one in the front door where it doesn’t go all the way like it used to so I have to push it a little extra.

I had an issue with my washer and dryer as well as my air-conditioning. Submitting claims for them to American Home Shield has been very easy. Submitting online has been easier for me though. Nevertheless, I've been really lucky because both the air-conditioning guy and the guy who did my washing machine were awesome. I had an issue with my pool as well and they took care of that too.

I had an issue on my air conditioning and when I called American Home Shield, I had a great interaction with the rep. The technicians who came were professional and they weren’t there for a long time. They came up twice for it but the service was good.

When my air conditioner had an issue, I submitted a claim to American Home Shield online and they sent someone to come and look at it. The technician had good knowledge and expertise of what he was doing but the quote he gave me was high. I got a lower quote and had a different person do it then I submitted the receipt to American Home Shield. But that was two weeks ago and they still have not given me my check. They respond to me whenever I call them though.

I had to have my kitchen faucet replaced. I also had the bathtub, the shower, and the faucets replaced in there. Recently my hot water heater is leaking, and I’ve had nothing but nightmares for the last three weeks. But everything has been taken care of so far. I usually call American Home Shield and the plumbers that they had were back with me within a couple of days and usually within a week I’ve had everything fixed. The guy from Certified Plumbing that did the work upstairs did a great job. I’ve been satisfied with everything so far.

I had a shower stoppage. It was clogged. I submitted a claim online to AHS and the contractors got out quickly. Since the repair, it's been good. We haven’t had any issues with AHS as well.

Recently, I made a claim to American Home Shield for my dishwasher and I also had the refrigerator handle repaired. I went online to file the claim and got an email and call to schedule the work. I made an appointment then someone came by. The person who repaired the dishwasher was one of the most professional I've experienced. He did a great job. I wish that I could hire him on the side to do any work because he was very thorough and very efficient. Since the repair, the dishwasher has been fine.

We have American Home Shield on three different properties and we're very happy with the service we've gotten from them for many years. It's very difficult to talk to a living human being when you call in but the service is great. On occasion, AHS still says “no” the first time we try to submit a claim. But we never buy the “no” and eventually, they do. They come out and fix the problem and the quality of the work is good. We had something that wasn’t covered by AHS, but the pool filter was covered. We called in to submit a claim and I was able to speak to a live rep pretty quick this time. And the guy from Provolt who came out had been here several years before and I knew he was terrific. He was as good as he was last time.

I've been using American Home Shield service for about four years now. I recently filed a claim over the phone for an ice maker that wasn't working. Their claims process was good. However, getting a hold of their rep is a 50/50 thing. The wait time typically takes five to ten minutes. Nonetheless, their reps were good and nice, and the contractors were good, too. It has been a good service, overall.

My daughter files the claims with American Home Shield and most of the time, the contractors they send out fix stuff. But some couldn't fix things on the first time, then on the second time, they could. That is a burden on the insurance and I don’t like it because they're not cheap calls. If they'd send a person to come, they should do the job and order the parts if needed. If three people would come, then that would look bad on my account too. But they also offered to pay me 1,400 bucks for a freezer that costs 2,200 since I don't want to get it done anyway.

We noticed that the pump was leaking and the circuit board had gone out on our saltwater pool. We submitted the claim with American Home Shield online and we had a gentleman come out. He said he couldn’t touch it because there was no circuit board and that we were not covered for a saltwater pool. Then I called American Home Shield they told us that we were covered. The AHS rep was the nicest young lady. She had us wait on the line and called the company and verified that we were under contract and that we were covered for the control panel. Then she came back on the line with us and said that it should be no problem. So they came out and fixed the problem. But we had the pump continue to leak, so we put it back in. The gasket was loose and they came out and they fixed everything.

I called in a claim at American Home Shield when the air conditioner upstairs kept going out, and everybody was nice. The technician was there within the timeframe they said and he was very informational. The AC went out one other time, but I didn’t get a chance to call because I just got married and I was in the process of trying to do everything together. Then it came back on. So if it's not working again, I'll call and hopefully I won't have to pay another $75 for doing the same thing.

When the air conditioning was freezing up I submitted a claim online with American Home Shield and it was a smooth transaction. Airtronics came out the next day and it was really good.

My AC was not cooling. I got on the phone and submitted a claim with American Home Shield. I did that process all automated and it was easy. Then, the contractor who came was really good. He knew what the problem was right away and he fixed the unit quickly. And it has been working well ever since.

I love the online claim submission process of American Home Shield. It’s really very friendly and easy. My most recent claim was my plumbing, however, we didn’t have a lot of communication with the contractor, so we struggled to get him out here. We had to reschedule a couple of times to make sure we got him out. Then they were able to come out and fix the issue. The plumbing has been good since the repair. And I would recommend American Home Shield.

I was having issues with my downstairs thermostat and was unable to get any cold air out of my downstairs system. I went online and submitted a claim. I do it like that because of convenience. The technician then came by, added Freon, cleaned the coils and helped me figure out what was wrong with my thermostat. He was helpful and informative. Apparently, some connection in the back of the thermostat was faulty so it needed to be replaced. I then went and bought the replacement thermostat and installed it myself.

My recent claim with American Home Shield was for the air conditioning. I submitted it over the phone and the contractors they sent out were fine. The air conditioner has been fine since the repair.

It has been easy to file an online claim with American Home Shield. I submitted one recently for my air conditioner's thermostat, but the contractor ended up coming later than he anticipated. I waited for him and when he came, he checked it but it still wasn't working. He fixed a wire afterwards and since then, it has been working efficiently.

Our water heater wasn't working and for a while we had cold water. We then submitted a claim with American Home Shield online and their website was very easy to use. A very nice gentleman came out and he was able to make it work. Since then we've had no issues other than the little pilot turning off a couple of times, so we have to turn it back on and it makes a little boiling sound. AHS has very great service.

I've had a claim with American Home Shield since last September because my air conditioning broke. They sent three different AC crews. The first one came three times and did absolutely nothing. The second one didn't even show up. The third one came and after looking at the unit and doing their work, they figured out the whole unit needed to be replaced because it was broken. It's a 10-year-old Trane unit which is basically top-of-the-line and the contract allows American Home Shield to replace it by a different brand name as long as the capacity and all other characteristics are pretty much the same. But the problem is they're gonna replace it with the worst possible quality. After all they've put me through, they want to replace it with a unit called Goodman which is the bottom-of-the-line and I'm certainly not satisfied with that.

We had an AC issue and American Home Shield sent A/C Man Heating and Air. They came out the next day after I filed the claim. They did a fabulous job and I was really satisfied with them. The only hiccup that we had was we wanted Man to come back out to service our second AC and things got mixed up. We got sent to a different company and I guess because it was the second call. But eventually they sent A/C Man back. Everything's working perfectly now.

American Home Shield sent a company here to fix the problem I had and everything was good. It was something simple and the guy was able to fix the problem soon. He was very professional and friendly. He replaced the thermostat and he did a good job. He also checked some other things to make sure that it was the problem. Everything is working fine after that.

Some of our pipes were leaking on the floor. I got the AHS warranty and it had the flooring and all that included and so I wanted to have a repair guy come by and check it out. He put some kind of adhesive on the pipes so I shouldn’t have anything leaking but I do. I’ve never had an issue with the pool before but since he made those changes, now I have something going on with it. He looked at some of the new piping for the plumbing that he did. It looks good but one little spot was leaking. I have to call American Home Shield or his company and they can resent him back out again.

We put in a work order to repair our refrigerator on May 8, 2018 and it still isn’t fixed. We were told after 5 weeks the part would be received but the repairman in 10-14 days. We contacted the company and they still have not returned our call. Our refrigerator is still unusable and we were forced to buy a second one for the garage because of the delay. This is the third time we have had issues with AHS fixing an item. This has got to be the worst company out there. As soon as it’s fixed we are getting a new policy with someone else. This is beyond ridiculous. Avoid this company, they do everything they can to delay repairs in hopes you just do it yourself.

American Home Shield used to be good, but their customer service is really lacking lately. My water heater has been broken for months, and after multiple phone calls, and live chat sessions, AHS can't seem to get it figured out. I would think twice before getting AHS.

I have been with this company since 2015 but can clearly say it has gone downhill, the longer you are their customer it seems the lower rung care you receive. I have been waiting since 5/29/18 to receive service on my fridge, have spent up to 6 hours maybe 7 on calls to AHS that have been transferred, dropped or not returned. They have so many departments and their hands are tied as to what they can do, they always have to put you on hold to ask someone else. Many times there is a language barrier and the hold times are LONG. It gets very tiring listening to the first 5 minutes of them verifying your account and I get this, but having to put SO many calls into them in a day when it should be resolved in 2 not 15.

My initial service request was late April, 2018. It is June 19 and I still do not have hot water. The first repair company tried to replace parts on it three times. The last time they did not show up. I requested another service company at this time. The second repair company said they stripped the part and it could not be repaired. Think this would be the end of my nightmare? No, the second company wants me to pay them out of pocket $720 to do the switch out with the hot water heater provided by AHS. $720 to do the switch out! I am making no changes - same size and kind of gas hot water heater and it is located in my garage. How easy can that be. Take one out put one in. What a scam! Both companies. AHS and Concept Renaissance Services, along with the company that botched it to begin with Polar Plumbing aka Total Air Care Service. I give all three a one star only because there is nothing lower.

My gas water heater stopped working last Tuesday so I called AHS to have someone come out and repair it. AHS contracted out Mr. Rooter in which they contacted me the next day to set up appointment for the following day. Mr. Rooter employee shows up and goes in the attic and get the water heater started and proceeds to tell us that it’s not working due to the fact a plastic storage tote was too close to the water heater and that’s why it wasn’t working. Well an hour after he left it stopped working.

We had AC contractors out to our home for three consecutive days. Each day a different diagnosis. The latest regarding power issue. We had a friend who is an electrician and the electrician AHS sent state there is no power issue. So we are on day six where I have my family staying somewhere else, even on Father's Day, and still waiting for this issue to be resolved. My biggest issue is that my wife and I have to miss work and mainly coordinate the entire effort between AHS and their contractors.

I submitted a claim to American Home Shield for my AC over the phone. It was quicker that way and it was great with their rep. They listened to what my issue was and they had the AC service company. They called me back and told me it was gonna be four days before the contractor could get to me. Our temperature at that time was 90 degrees so they offered to call the contractor back and they listed me a priority. And there was someone at my house the next day. The tech was very professional and courteous. He introduced himself at the door and let me know everything that he was doing. It was a part that was bad and he called a local supply place. Then, he got the part, came back, and installed it and the air conditioner works now. My experience with AHS has been positive.

There was an issue with the air conditioner and I filed a claim for it with American Home Shield. Their guy understood what I was talking about then he checked into it and said he'll take care of it. A couple of days later, a tech came and he was good as gold. He told me what he was doing and said that he might have to check it out but that he’d try one thing first to see if it would do it. So far, with everything that we've called with American Home Shield, everybody has been pretty much professional. We also had an issue with the water heater and some plumbing and the guy who came out took care of it.

I bought my home back in September and I had a couple of issues with the air conditioning. Twice, it wouldn't kick in. I called American Home Shield because it was quicker, and they got to me and scheduled it right away. The contractors they sent out were very polite and prompt. However, it was frustrating that we used two different services instead of the same guys and then both of them said two different things. One was a switch and one was a door switch, and it was odd. It has never happened before and all of a sudden, it happened two times. It caused a lot of frustration. You didn’t know what exactly happened and here it is, one little switch but you never know. You take their word for it that that’s what they said. It seemed like it was making more noise out there but the contractor looked at everything and said that he didn’t see anything else wrong with it.

My stove wasn't working and the tech that American Home Shield sent said he had to order a new harness and he would get in touch with me when it's ready. I figured it would take a couple of weeks so I started calling after about three weeks. There was no answer and no return call. So I started calling American Home Shield. I spoke to a woman and I asked if the part was ordered. She said she doesn't know and that she's gonna try to call the tech but they couldn't reach him either. It has been over two months. But other than that, I haven't had any problem with AHS.

With my most recent claim American Home Shield sent K & S Plumbing. I had asked them to come over and replace a toilet. But they didn’t replace the toilet because they said it would cost $375. They just did some other minor repairs to the kitchen sink. They also showed my wife how to deal with the water heater. My wife was satisfied but I wasn’t, just because I thought the toilet would be covered and that was the main purpose of them coming and they didn't do it.

I had a leak in my air conditioner and it was out of Freon. I called American Home Shield thereafter. Their contractor explained everything and told me exactly what was going on and what he had to do. Whenever I call AHS, they're very helpful and they get on the problem right away.

I had a heating element that went out in my dryer. When I filed a claim, the AHS reps who helped me were very good. The contractor they sent out was very professional and courteous too. Everything was efficient. And since then, everything works good.

I called American Home Shield and I ended up calling the contractor so I can set up an appointment. The process was n't bad and it was my first time doing it so I didn’t go online. I'm an old school guy and that's just not me. I like to talk to someone personally. That way, I can get the response I want if I got any questions. When I'm trying to conduct a business, I need to know the stuff that has to be done because I got questions and any concerns, I'd rather do it face to face.

My washing machine doesn’t drain for some reason when it goes through a certain cycle. It doesn’t happen every time, but every once in a while, it gets stuck on the last cycle so, it does not drain at all. I would shot back the water out of it and then wring all the clothes out and put them on the dryer. The tech came over, did some tests and told me to wait as long as possible because it eventually kicks back on and it might take a day or two. He didn’t see anything at the moment so he told me to take pictures the next time it happens and that I had 60 days if I needed to call in again before I was charged another $75. He was a nice guy. He came later than what he was supposed to because I don’t get out of work until 4:00 and he stayed late to come see me after work.

My microwave was not working so I filed a claim over the phone. American Home Shield sent a company out. However, they could not repair my microwave because they could not get access to it since it was mounted. So, they left me a little sheet of paper. I called back and apparently, the tech who came went ahead and ordered parts for the microwave even though they couldn't get access to it. I told the representative that I'm confused because if they couldn't get access to it, how did they know which parts to order? The representative was going to contact the company and find out from them what the status was. And then, somebody was supposed to be calling me back, so we can figure out if they're actually going to fix the microwave or if they have to send somebody else out.

When my AC went out, I called American Home Shield and the representative I dealt with was very informative. In fact, anytime I call American Home Shield, they do exactly what I ask of them. They get me scheduled and usually, someone calls me in a timely manner. For my AC, they sent a guy out but the transformer had to be replaced so an electrician had to come out. But the first guy had not written good notes so when the second guy came, he didn't have the right part. The repair did not get done and I had to wait another two days. But when the technician came back out, the issue was resolved within an hour and since then, the AC has been back to normal.

I filed a claim for an electrical issue online and got a notification that said someone would get in contact with me shortly. The guy AHS sent was knowledgeable, so my experience was okay. I get text notifications when I book something, which is like an appointment reminder. Home Shield is a good idea and I like the concept. I got my entire house rekeyed after I moved in, so that was a nice treat.

When the first tech came out for my air conditioning, he had a pickup truck and was wearing shorts. He had no identification and no tools to speak of. I thought it was odd and I wasn’t comfortable with him. I even called American Home Shield on it and I told them that something was wrong but they said they check out their people. But this guy was telling me that he has worked for this contracting company for two or three months so that told me that American Home Shield did not check this guy or the the company out.

The outside unit of the AC was going on and off. It would run for about 15 seconds, make a terrible noise and be off for 45 then come back on for 15. So I filed a claim on it online on a weekend. On Monday, I got the confirmation that American Home Shield got it and they said I would get a call from the AC people in 24 hours. I got the call on Tuesday and then the technician came out on Thursday.

I had a wire that was chewed by a squirrel and I filed an AC claim to American Home Shield. I sent everything online and the process was really easy. Then, someone from Myers Comfort came out and he was fabulous and pleasant. He called before he came which I thought was wonderful. It was weird because I was in the middle of traffic and I couldn't get here on time, and he said he's got somewhere else he could go to and would be here in a minute. The job was done in about 15 minutes as it was an easy fix for a simple problem. After the repair, the AC is wonderful. I'm gonna get American Home Shield in charge of my other house too.

The air conditioning wasn’t blowing cold and I called American Home Shield. It was a very quick and smooth process. The guy they sent fixed it and we were all good.

The technician American Home Shield sent ended up having to come out four times for the dryer that wasn't working properly. He was nice, pleasant and helpful. The dryer wasn't fixed the first time the claim was called so we had to resubmit. The second time, it was considered fixed but it wasn’t so we had to resubmit.

When we submitted a claim for the AC, the process worked very well and we were happy about it. The representative was professional and he knew what he was doing. The contractor did a really good job and the AC is working now since the repair. We have been with American Home Shield forever and I recommend them.

My experience with American Home Shield was great. I submitted a claim over the phone and their rep and contractor were great. The service was amazing and everything is working great now.

My experience with American Home Shield has been great in the last six years. My real estate agent got the home warranty when we bought the house and AHS was the one that was offered in the contract. And recently, I made a claim for the exhaust fan of the stove and the process of submitting it online went smooth. A guy came out and ordered the part but when the order came in, it was the wrong part. The people got ahold of me and apologized. A few days later, they got the right part in, and everything was taken care of.

I recently had an electrical issue with my garage door and American Home Shield sent somebody out under the warranty and it didn't work. It stopped working so I called somebody else. The person that they sent said that they didn't install an extra rail across the new door so that was why it stopped working. But I haven't had a problem with a technician yet, just with what they don't cover. I've been in my house and with American Home Shield for 16 years and whenever I submit a claim it's just always, "Well, this is not covered." They'll send someone, you'll pay your service call but more than likely it's something that they don't cover. I've only had one situation where they actually covered it and that had to do with the air conditioning call. I feel as though if I'm paying them $500 extra a year they're gonna pay for whatever needs to be done and then they don't.

I filed a claim online for my air conditioner which was constantly running, and the site was very user-friendly. The technicians told me what they were looking for and what they were doing to pinpoint it. Although it took two visits, they took care of the AC. The two visits were about a week apart but only because there was a weekend and a holiday in there. It took me a couple of days to even call. Besides, it was no problem because it wasn't that hot out yet. There was also no charge for the second one. Everything was great and I'd tell others to sign up for American Home Shield.

I had a stoppage in the kitchen sink and a leak in the downstairs half bath. They were simple claims with American Home Shield and Roto-Rooter got them done. They did the kitchen sink and it was just something loose for the commode that was leaking downstairs. However, for the third claim, I didn't know where exactly the leak was coming from or the terminology that I needed to use so I said "leak." But the leak was coming from the valve so I have to specifically say "valve." And so for that reason, the contractor couldn't touch my tub.

Our on-demand hot water heater wasn’t heating up anything. I went online and filed a claim to American Home Shield, and it took about 24 hours for the contractor to come out. The online process was very easy but I didn’t have anywhere in the website to tell them that it was an on-demand hot water heater instead of a tank one. The contractor just assumed it was a tank and they weren’t prepared when they came out, so they had to make another appointment, which was a pain, and I had to wait over the weekend. The guy who came out couldn’t help me because he wasn’t trained in those. So, he had to call a guy that was but he wasn’t available till that Monday and he did very good. He was able to troubleshoot and put in a temporary piece, a part that went out. He came back and followed up, and ordered the right one. And then, he came back and took good care of it. So, I was really impressed with that.

Our washing machine went down and we called American Home Shield. They sent Briggs Appliance to do the repair and the washing machine has been working wonderfully ever since.

My first experience with American Home Shield I called them up and folks were dispatched and it went pretty good. But the second claim, for the repair of an outdoor hose bib which is all within the contract, it was really sad. AHS had some very uninformed agents. I explained it to them about five different times after they had sent a note denying it. And the hose bib can only be denied if there's some kind of an alleged freeze. In Texas right now, it's not freezing so I tried to explain it to them and after 30 days of phone calls, they said, "Well now, it's gone beyond the time."

I had an issue with my plumbing. Our toilet was leaking. AHS had it checked and it wasn’t really leaking. It was just the flapper wasn't going down. They were able to address the issue in two days. It was done quickly and then we called them again another time for our well pump. That wasn't that quick but it wasn't really on their behalf. It was mostly on their contractors that they assigned me. They have been working with AHS for just a short period and they didn't want to go through AHS. They wanted me to pay out of pocket instead of getting AHS to pay them for some reason. And then I called AHS and they were like, "What?" Then they sent me somebody else and that person came the same day. They split their work and it was so quick.

Getting the warranty with American Home Shield is something great to do. I filed a claim over the phone and online for my air conditioner. The site and my interaction with the representative were good. The fan wasn't working and the technician came out and worked on it. His knowledge of the equipment was good and it's working great now.

I've had a good experience with American Home Shield, but I've had a bad one too. Normally, I submit my claims online. But from now on, when my claim is for heating and air conditioning, I'll be calling the rep that I usually deal with there and have her place the service order so that I can have Altus Air Conditioning as my contractor and get the technician that they send out to do the repair. If I file the claim online, it would be the luck of the draw in getting assigned to a contractor and there's one guy that I don’t ever want to see again. Two weeks had walked on, but this guy would not get orders placed and Altus Air had to come out and fix what he did, and they got the work done by the time that we needed it to be done. The technician of Altus Air found parts that weren’t even put back into the air conditioner by the other guy. He got the AC fixed within 30 minutes and it has been working fine since the repair.

My air conditioner quit cooling and it was a hundred degrees outside. It was terrible. American Home Shield sent someone out to look at it the next day after the initial response. A motor had to be ordered for the unit and this was on a Friday, so we had to wait the whole weekend and it was very miserable. My interaction with the contractor was excellent though. I was very happy that they were able to get to it as quickly as they did and I understand that the part had to be ordered. I’m also very happy that I kept American Home Shield. In fact, I had been recommending them to all my friends that are buying homes.

The guy that American Home Shield sent out was very friendly. He fixed the problem and it all works great. AHS is pretty good and the people that they send out are great service people. But sometimes when I call AHS, it takes too long to get them on the phone.

We had leaky faucets so I went online and submitted a claim to American Home Shield. Then a plumber from DNB Plumbing Home Services came out about two weeks ago. We had new inserts but the faucets were so corroded they had to be replaced. The faucets were also damaged from the tools that were used when they were being taken off. The plumber needed some more parts and he ordered the new faucets from the company. He then told me to contact him when the new faucets came in. So when they came in, we called and set up the appointment. I told them Friday and they were supposed to show up at 5:00 yesterday. At about 6:30, I tried to call but the office hours were over so I left a message for them. They had a five-hour window and I waited all day but I never heard from them so I'm really not interested in having them back in my house. I know they can't be more reliable.

I submit claims with American Home Shield over the phone and sometimes I have to wait a long time. Their representatives are helpful, however, some contractors are not very competent. Sometimes, AHS sends some technicians that don’t know very well, so that’s a problem. I recently had an issue with my Trane AC and the first guy that came out didn’t know how to fix it, and I told him not to touch it and not make any mess. He told me himself that he doesn’t know Trane. AHS sent another guy and he fixed it. The air conditioner has been very good since the repair and the second contractor knew what he was doing. It took him 30 or 40 minutes and he put some Freon.

We've had American Home Shield since September and they've done a good job. They come when they say they will and we're getting our things fixed. And it’s priced fairly. When our garage door was not doing its job smoothly and the box outside that we press to open it wasn’t working, we submitted a claim, AHS called and we set up a time. A guy came out and fixed all that stuff up. He communicated well and told me what was going on. Then the $75 fee was taken out of my credit card so it was pretty easy.

We live in south Texas near San Antonio where it is hot in the summer. Our home central HVAC system stopped working April 1, 2018. We immediately contacted American Home Shield because we have had a home warranty with that company for several years. American Home Shield sent a technician to our home during the week of April 2-6. He evaluated the system and said we could use our American Home Shield home warranty to repair the system by replacing only parts that were broken or we could pay ourselves to replace the complete system without help from American Home Shield.

I called the company in December 2017 to change the payment draft date until the 25th of each month. I was assured that it was taken care of. They've overdrawn my account 3 times in the past 6 months. After the second time, I took my payment information off file and paid online. When my contract came up for renewal, a retention specialist guaranteed me it would not draft before the 25th of the month. It drafted on 4/27/18 and then again on 5/20/18. Because it drafted early and overdrafted my bank account I felt I could no longer trust the company to do what they agreed to. I cancelled service and asked for a refund. For 3 weeks they told me they were processing a refund, but on 6/12/18 they told me there would be no refund because of a contract termination fee. I shouldn't have to pay a termination fee when I cancelled due to repeated errors on their part.

I previously posted an unfavorable review, and since that time AHS contacted me and refunded close to my cost which I accepted. I assume it was my negative review. I appreciate their trying to help resolve the matter, and concern for my situation.

I called for service on my central A/C. I immediately got a vendor and contact number. However, that contractor did not call me within 24 hours. After I called the A/C contractor 3 times, they sent me a text message saying they don't cover my area. After long holds on the phone back to American Home Shield, I finally was told that there are no service reps in my area. The last time I called on my pool pump, I got the same answer. AHS reps didn't get the point that they were not satisfying my needs. I spent 2 hours (2 separate calls) on hold with their cancellation department trying to cancel my policy. Finally I complained on a 3rd call and they said someone will call me within 24 hours. There is no place on their website to cancel a policy. There is no place on their website to place a complaint. They are a ripoff.

Have been an American Home Shield customer for years and have had generally decent service until the most recent service call request. Gas water heater began leaking 6/15/18 in the later afternoon. Immediately notified AHS for service call. AHS quickly had a plumber contact us, only for the plumber to advise that he didn't work on our type of gas heater. Notified AHS immediately, as water didn't stop leaking just because the plumber assigned didn't know how to work on the appliance.

Call made to fix A/C. 5 days later “Scott” from Fire and Ice Heating & Air showed up, diagnosed problem and left saying he needed a part to fix the problem. That was June 6th. We have never heard back from him. Several days later we contacted American Home Shield, telling the agent we had still not been helped and that Scott did not return calls. We were told the company had to order the part and it would take 3 to 5 days. Well, 10 days later, June 16th, agent Chastity stated we had to allow 3 to 5 days, right from her scripted note card, and the service man would arrive on Monday, June the 18th.

They sent a technician in a timely manner for the AC, which was continuously running or operating. That technician was cordial and I was able to accompany him as he did the work, so it was good. He determined that the Freon was low and so he added it in. He explained that the contract only pays for the service call and not for the Freon. He then completed the work and the air conditioner has been working well ever since. He also advised me and it's a 60 or 90-day warranty on that repair. I've got a reminder date set on my calendar to double check to see how the air conditioner is performing before the warranty is out. So far, it's been good with AHS. We've had a garage door issue about six months ago and then we had the swimming pool pump heater issue and they fixed that. It’s all working pretty well. You should consider American Home Shield. They're worth the value.

The electric, the garbage disposal, and the air conditioner were corrupted all in one week. And American Home Shield was very good at either replacing or fixing everything that needs to be done. The garbage disposal exploded as the water shot out of the middle of it when I flipped it on. So, I made a claim online to American Home Shield and told them to bring a new garbage disposal as it cannot be fixed and we needed a new one.

Since we bought our home in December of 2017, we have been covered with American Home Shield. Submitting a claim with them is no problem. I do it online and as soon as it’s assigned, I call the contractor. We had a problem with the seals on the toilets and there was a leak from the dishwasher line. AHS sent good contractors who were also kind. They came in, did the job and were clean and left.

There was an issue with my air-conditioning system and I filed a claim with American Home Shield. The contractors that they sent were polite, on time and did a great job. I’m very satisfied with AHS. In fact, I’m talking to all my friends who are buying a house or own a house to have American Home Shield. The only problem I’m having right now is whenever there is a deductible, AHS always takes twice. They double charged me in May for the air conditioner, then they double charged me in June for the refrigerator. So my Bank of America account is now negative $235. I went to Bank of America, but they told me that it’s not their problem and that I have to call American Home Shield. When I called AHS, they were courteous and helpful. The last time I talked to them on June 15th, they told me that they will put my money back into my account but they never credited me.

When I had problems with the air conditioner, the contractor that AHS sent out looked at it. I have dual air conditioners here. So I wanted him to check both while he was here. So he checked a few things on it on his own and he said that it was good. However, the following week, the air conditioner he looked at, went out. I called AHS and explained that to them. But they said that I had to pay another service charge for it since it was not the one they had worked on. Then I said that nobody in their office told me that I had to pay for another service call for anything and if they were checking the air conditioner, they should check both of them. Then I asked to talk to their supervisor, and they said that would get him. They came back on the line and said that they would take care of it. So they waived the fee for that.

The representative from American Home Shield whom I spoke to over the phone to submit the claim was very helpful. She told me how the process was gonna go with the scheduling. Once Greenway received the order, someone would give me a call back. I got a call the same day and they scheduled it around my work schedule. The contractor explained very thoroughly and was very helpful. He had to order the part and he would call me once he got the part back in and schedule when to come back out and they scheduled it again on my work schedule. They gave me a window and they called me when they came to my house. I was able to go to work and then I was able to leave work. Greenway came out to replace the timer of the dryer. And I'm not having any more issues with the dryer since the repair. I would recommend American Home Shield.

The pump wasn't draining as it should. I went online to submit a claim with American Home Shield and the process was simple. I scheduled it and paid for it online as well. Within two days, a guy from Gaige Appliance Repair showed up and fixed the issue. He was quick and to the point.

Our washing machine broke. It was easy submitting a claim with American Home Shield for it. They did a wonderful job. The contractors, however, weren't nice nor professional. The first guy ordered all the wrong parts. The second one was on the weak side, and the third guy was just the same with the rest. The unit still hasn't been fixed and it has already been two months. AHS did everything but it was just different from Sears.

My experience with American Home Shield was not a good one when I filed a claim for plumbing. I called them over the phone because at that time, I didn’t have my contract number to do it online. They said that they sent me the contract papers but it had been returned back to them. When I was looking at the address that they have for it to be returned or sent to me, they had my incorrect address. So I called the other day to give them the correct address. The contractor ended up calling my phone to ask me what my address was and he told me that he was at a different house number.

My garage door wouldn’t open or close at all, so I submitted a claim for it with American Home Shield which was pretty easy. I made a phone call and had them arranged with the company that was going to come forth to inspect and do the job they needed to do. A part was damaged totally so it was replaced. I've been with AHS since 2014 and they usually send contractors out in about 24 to 48 hours. And I like the professionalism that these contractors have. They say they would be here at a certain time and they would show up in a timely manner. Their repairs are good and I haven’t had any issues after things have been repaired. I’m very pleased with American Home Shield.

My microwave went out and was making a humming noise. I submitted a claim to American Home Shield over the phone and it was pretty streamlined and straightforward. They’ve been having problems with the GE monogram series and the magnetron tube for some while. They’ve already been out to replace it three times before. And the third time is a charm and they said they would replace the unit. They gave me the option to replace it with a JennAir and a cash option. The system we have is a GE monogram series and they're only providing $1,600 to replace it. The new one is $1,000 more and we've been searching and trying to find a better deal. I'd definitely recommend the service and it's worth the money.

We just bought the house and everything inside was original. We've had a couple of claims with American Home Shield and someone is always there to answer when I've used it. It's easy to do it online and they always verify your information when you call in. Then, they assign a contractor immediately and some of them you have to call but most of the time, they call you. We've had Crown Services and they've been really great and easy to work with. Also, they were very knowledgeable, professional, and really straightforward, and they seemed to know what they're doing, which is important because they're coming into your home. But they have a company they work with called Allstate Plumbing. I only see bad reviews about them and a lot of their bad comments come from Allstate. It reflects on them and that shouldn't be the case because AHS is a good company.

When I had a plumbing issue, I did the claim online and American Home Shield called me right away so it was great. Dealing with the contractor was very good and the service was very fast. Since the repair, there has been no problems and the plumbing has been working fine.

I'm very happy with American Home Shield. I called and talked to a representative to file a claim for my hot water heater that had a control element which stopped working. I immediately got which company was coming out as well as everything that there was to know about that company and the individual who would be coming out. That was the best experience I've ever had. Also, two technicians came to the house and they were done in about an hour and a half. They explained everything to me and it's been running great ever since. The only thing with American Home Shield was the price that they have to continue after I purchased my home. I put the upfront money on it, but to continue with it was a little expensive to keep coming up with that huge amount first off right off the bat. Still, I'm very satisfied with them.

I filed a claim amongst my air conditioning unit. It wasn’t producing any air and American Home Shield sent two guys out. What really hooked me with the first guy was he was very sincere. He was saying that my line got chewed up by a dog or something of that nature. I don’t have any pets. We don’t even have pets in the neighborhood where I live but he looked at everything and he said, “Oh yeah, we'll come out and fix it. There's something going on with your compressor. We'll come out and fix it Monday.” And then I was waiting on a phone call to confirm the time and I didn’t get one so I called AHS. And after from listening to their notes to what he said, there was just nothing corresponding to what he said to me. And they said that what they were gonna do was send somebody else out to get a second opinion.

I had a problem with the air conditioning unit. I submitted a claim on the computer with American Home Shield and it was very easy to do. They sent out a service guy from United Air Temp and he was great. He called me before he was coming to let me know he was on his way and he got the job done. He was really professional and the unit's performance has been great since the repair.

Submitting my claim with American Home Shield was easy, simple, professional, and to the point. And they told me to be expecting a call and who would be coming out. My claim was for a routine A/C review to have it serviced for the summer. The contractor was knowledgeable and efficient. And he assessed the problem, wanted to make sure that the vents were blowing properly and even measuring the temperature. Since the service, the A/C has been operating like it should. American Home Shield is a great service, and they do exactly what they advertised.

The email communication with American Home Shield was easier when I submitted my claim online. Our AC unit wasn't cooling and the outside unit wasn't working. Soon after, the AC people called and told me they'd be coming the day after. And the technician they sent out was great. He was very knowledgeable and courteous. He also got the job done and made it work. But when I go online and try to see what the total and how many more payments I'm gonna have, I can't see it. I know what the total is, but I'm on automatic payment and I have three more payments to finish up. But you can't see it anywhere online when I go to my account.

I called American Home Shield because I had water leaking out of the valve pipe in my garage. I talked to a live person and the service was good. The contractor came out, looked at the valve and he had to go get the part. He came back four hours later and he put it in. I never had problem with it since.

I called American Home Shield because I didn't' know what was wrong with my pool. The contractor was very prompt and responsive. The guy calls me when he’s supposed to and does a great job. The pool has been working fine. However, AHS' customer service is tortious. Once you get the right vendor or somebody that was supposed to be coming out, it works. But when you do have an issue, you can’t get a hold of anybody.

My garbage disposal was too loud and I filed a claim for it online with American Home Shield. A plumber came and checked it, and he told me that it's usually noisy but that there is nothing wrong with it. Because he was already here, I also asked him to help me check the sink. I have two very slow sinks, he checked them and told me that they’re okay. He had come to my place before when he replaced the kitchen faucet because it was not fixable. He was professional and I'm very happy with him.

I had an issue with my air conditioning unit. I submitted a claim by phone with American Home Shield which was easier than doing it online. The first person that I spoke with was very nice and helpful. When they called back to tell me what was gonna be approved, the representative was talking really fast and was kind of impersonable. I also talked to a gentleman one night and he was very short. He was not rude but I got the feeling that he didn't really wanna be at work.

We had a problem with a water valve for one of our toilets and we weren’t able to resolve the issue ourselves. I called American Home Shield and they sent a plumber over. The contractor called within 24 hours and since it wasn’t an emergency, they came two days later. The plumber was able to resolve the issue very quickly. It was something very simple and there was no follow up required. I paid for the service online, so there was no financial transaction between the vendor and myself.

We had some storms and damage and I had an issue with my air conditioning back-end. I filed a claim online and the contractor came and checked out the heat pumps and the air conditioning dirt. They fixed the AC and made sure everything was working fine. It was a very nice experience and I would recommend it to everybody. American Home Shield is a great company and I don’t think anybody should have a home without it.

I had a problem with my air conditioner and American Home Shield sent me someone I hadn't had before and they were better than the company they sent me before that. The man was exceptionally nice and everything went according to plan. He went out of his way to take care of it. Even if I didn't have American Home Shield, I would call them again because I've never had a guy come and be as thorough as this guy was. A lot of times, when you have American Home Shield, they're not very thorough. They just go in, they look at it a bum's rush then they leave. And then you always need to have to call them back. But this guy was Johnny-on-the-spot. I file my claim on the phone and American Home Shield sends someone in two days. American Home Shield is top of the line and I would recommend them.

The air conditioner was recently not heating in all the rooms. I had a company that I had come out every six months to do the maintenance on it and the last time the tech came out, he said he couldn't do anything with it 'cause it was shut. It was only a couple of days later when AHS sent someone out and now everything is fine. There are a couple of other things like my water heater that I've had someone out, and the tech sent by AHS said, “We can't do anything with it. You just have to wait until it completely goes out”. The guy did some tests on it, and he said that it was one degree off from them having to replace it.

We had an air conditioning issue where the outside unit started freezing up. My renter called me and let me know what the problem was. I submitted the claim online through my phone and I got quick service. I did the same thing online when I closed it out. So I placed the request for service and that afternoon I've already received a text that the work order was already transmitted. The next day, the service tech was already contacting me setting up the appointment. And then a day later after he fixed the problem, everything was resolved.

The air conditioning unit was leaking water so I called American Home Shield and the representative explained that I needed to go online. I was trying to ask questions about what was covered but he didn't really know. Also, it was really difficult to talk to an actual person so American Home Shield needs to provide an easier access to a human. Nonetheless, I went online and the contractor who came was awesome. He answered all my questions and walked me through what to look for and it came to the 60 day warranty and he fixed it, so that was good. They came back out because it was still leaking and they wrapped the pipe so things are going well so far.

We had just bought a new house and American Home Shield sent someone to rekey it all for us. The guy was great, super quick, and very helpful. Having American Home Shield is very valuable to us since the house we bought is an old house. If anything happens within this first year while we're trying to figure stuff out and adjust to having the mortgage and everything, it's nice to know that a lot of it is taken care of.

I've had good and bad experiences with American Home Shield. I've had some issues where I had to continue over and over to tell them what was needed. They've also told me that it wasn’t and that's happened at least three to four times. In addition, I've had some of their contractors try to charge me off of the American Home Shield when it was a covered issue. Also, I had one contractor that didn’t wanna do the work because AHS wasn’t paying him enough when he called. Another contractor wanted to charge me $300 to do something, so I told AHS to send me out somebody else. The person that they sent after the first one said that he would charge $200, but he'd see first if he could get it to work and I don’t have to pay anything. He got the appliance to work and I didn’t have to pay anything extra.

It took a little while to get our AC claim with American Home Shield done because it was the first hot spell of the year in Georgia and it was hard to get a contractor out. But it was fine. We were leaking Freon but the unit didn’t have a history of it so they’re trying to determine if there’s something that needs to be replaced. We’re actually gonna have the contractor come out again next week and recheck it to make sure.

The air conditioner wasn’t coming on and when I called American Home Shield to submit the claim, I talked to the rep and followed the instructions. The contractor came out the next day and they were cool. Since then, the AC has been operating well. I’ve had American Home Shield for years when I was in California and I transferred it when I moved to Georgia. So, they served me well and I would recommend them.

My washing machine wouldn't work. I submitted the claim online to American Home Shield and they would send whoever out. One guy came out and had to replace a piece. However, the piece he got was broken in the package. So, they reset the washer so it would work. But, when I raise the lid, it would still stop. The contractor said that we could still use it and when he came out and put the piece in, everything worked out fine. I also had a couple of issues with my oven and my AC. AHS's contractor came out and fixed it properly. He cleaned up all the coils. Overall, AHS is doing great and I have no complaints about them.

We've been with American Home Shield less than a year. We had a warranty prior and it came with the house that we bought six years ago, and because we had heavy use for one year they decided not to renew us. So we went shopping and AHS was very reasonable and same coverage, if not, a little bit more. They also gave us much better rate. It dropped 40%. We were paying over a $100 a month for the other product and AHS went down quite a bit. So we were happy with the policy.

Would not cover any of the claims. Customer Service was non-existent. Stated they emailed me several times... Odd, I got your bills and statements but never the paperwork that was supposedly sent. Filed two claims and neither were fixed or handled--so... canceled and am still getting calls! No you could not call when I was a customer. Please don't try to call me now. HORRIBLE!

Our water heater was leaking and I filed a claim with American Home Shield. Ever since they did the online thing for filing claims, it has been amazing. I like that more than calling and the only time I’d call is if I want a specific company to work on the property. I love that I'm able to pick the company that we want to go out. But I absolutely hated the company that AHS sent for my water heater. Master Plumbers waited nine days to go out to my property. I called them every couple of days and they would say that they were getting on it. It was a small leak, so it wasn’t too bad. Then finally, it was ruining my floor. So, I called and the lady that answered the phone said, “We will get to it when we get to it.”

I have a friend who got a home warranty and they liked it. So I thought I’d get one. When our AC wouldn’t blow anything, I submitted a claim and American Home Shield got right on it. They sent a text that said they were in contact with a company that would be calling me, then the tech was out within a day or so. He explained what was broken and was very nice, personable and professional. I was impressed and very satisfied with American Home Shield. It is a good company and I can sleep better at night knowing they’ll come fix my stuff.

My fridge wasn't cooling so I went to the American Home Shield website and submitted a claim. Astro Appliance came out and tried to replace the relay on the compressor. I thought maybe it wasn’t cycling off and that was why it was overheating. It wasn't obvious right away whether that worked or not so we had to wait. But it didn't so they came back out. They added some Freon to see if that was the problem but they overcharged the system with it and the whole system froze up. They came back out and released some of the pressure, and the unit started cooling but just back to where it was before. So we were back to square one.

I thought I had a leak under my sink so I made a phone call to file the claim. The representative was professional and the contractor came within 24 hours. Everything was very good but he said he couldn’t find a leak so he didn’t do anything but looked and advised. He was professional in answering my questions though. I've been with American Home Shield since about 2000 and I've had no bad experiences with them.

We had an issue with our air conditioning system and when I called American Home Shield to file a claim, the reps were very helpful. The technicians came out as soon as they were able to, were very professional and got the job done. But the AC leaked and they had to come back. It was for the same system and I was only charged once. Since then, everything’s running good. I would recommend AHS and people should look into it.

I had an issue with my plumbing and AHS scheduled to have it fixed. But we had a problem with the company not following the directions to get a key from the condo association because I don’t live there. And so, I recalled AHS to reset up another appointment. The person that I spoke the day that appointment was missed told me that he couldn’t reset up an appointment until he found out if the appointment was fulfilled. He saw on the paperwork that I was a no-show, so he delayed it being fixed by a week because he wouldn’t reissue the work order. I was not pleased with that and then a few days later when I spoke to a woman, she said that was a ridiculous reason and that he should’ve reissued the order and the representative reissued it.

The dryer was broken and American Home Shield had someone come out within a couple of days. The guy that came out was awesome. He fixed it and he was very knowledgeable about what he did. Also, he asked about the drying time and I told him that it takes more than one cycle. He said that that was the problem and that we might want to think about getting the lint taken out. He also said that this was not something that their company did but he recommended some people. I used the company that he recommended and it made all the difference in the world, so I have nothing but praise on that. Once they did the de-lint thing, everything’s done in my dryer in one time every time.

The central air conditioning for the main level of our house was not functioning and so we submitted a claim via telephone via American Home Shield. I was very pleased with the contractor who came out but I was a little bit concerned about the lack of information provided by the replacement unit that was provided. Still, things have been cool since the repair.

The air conditioning wasn’t cooling, so I called the 800 number and it was a Friday. The contractor came on Tuesday and the unit has been fine since the repair. AHS did what they said they were going to do and I was happy.

We had a clogged drain and a leaking faucet and American Home Shield sent out a contractor who gave a good service. He showed up on time and explained what the problem was. He also had the parts right on his truck and was able to repair everything that same day. It has been running as it should since the repair. But we also had set up with an AC company, but they cancelled and never came out, and it was still showing on my account. Other than that, submitting an online claim with them was good.

One of our sinks was leaky. There was a leak at the joint. The guy showed up a couple of days after I submitted the claim and he fixed it, and it worked. Everything was fine including filing that claim online. I've been with American Home Shield for a couple of months now and there was a very bad experience that I had with their service aide, their electrical contracting.

Our kitchen sink disposal was leaking and I asked American Home Shield to have someone take a look at it and fix it. I put in the claim online and their site was fabulous. It's straightforward and stuff are big so you can read them very easily. It wasn't hard to navigate at all. The contractor was really polite and very professional the whole time. He explained everything very well and when he was done with the repairs, he showed me everything he did and he got pictures with it. So the work was very straightforward and very professionally done. The disposal has been great since. We've done three claims with AHS and all three claim events have been spectacular. And if AHS is an option for somebody, I'd tell them to definitely sign up for it and make use of that service.

I called American Home Shield on the 19th to submit a claim for my toilet that was stopped up and that whole process was easy. They had the company call me to schedule, so when I didn't hear from the company, I called them to schedule the appointment myself. The person I talked to, however, told me that they don't do that kind of work so I have to get somebody else. So, from the 19th onwards, I haven’t had anybody out here. But, American Home Shield gave me another company to come out.

Submitting a claim to American Home Shield the very first time was complicated because I don’t think that other person understood exactly what it was I was calling on. I had to make multiple calls so it wasn’t a very easy process. Nonetheless, the reps were professional. I had to have a couple of different contractors out and the one I had interaction with was very helpful. Right now, we’re waiting for some drywall to be repaired from the plumbing experience I had. I'm still waiting to hear back from AHS and it’s been over a month now.

I'm a realtor and I usually submit claims with American Home Shield on behalf of my homeowners. The most recent claim I filed was for electrical and HVAC. I've started submitting the claims online more. It's a lot easier and I prefer doing it that way. Their website works really well. Then, we usually are dispatched to a particular vendor out in Montgomery and that has been a bit tricky and hasn't been the greatest. It was Myers and it's hit or miss. A lot of times it's frustrating, more so with the plumbing aspect than anything. However, the one we had this time, it was my first time working with him and it went a lot better. He was from Trinity Heating and Air, which I was recommended to ask for, and he was very nice, very knowledgeable and very helpful. It was a good experience and I was very pleased, even with the customer service.

American Home Shield's online site was very user-friendly when I submitted a claim with them online for a duct on my HVAC system. The contractor that came out resolved the problem for now. They said they might follow up, but we haven't heard further about that and my HVAC system seems to be working fine. I've been happy with the contractors that have been sent out. They have always been efficient and good at answering questions if I have them, and they have also been able to explain what's going on. AHS has been good overall and if we've had issues, especially with a new home, their service has been convenient and easy to use.

I’ve been having American Home Shield for years and they have been great to me. My air condition unit had stopped working on the week we had 90 degrees and it was miserable. I just called in and submitted the claim then someone called me back within 48 hours. Two people came out from American Appliance and they was real nice and friendly. The unit is working now and it's great. Overall, my experience with American Home Shield has been awesome.

We submitted a claim online to AHS regarding our air conditioner and the process was great. It was quick and easy. The contractor couldn't have been better. He was out there the same day, didn’t mess around and got his work done and left. It was very good service.

When my sump pump wasn’t running I submitted a claim with American Home Shield online and it was great. I used to have a warranty placed at my old house up in Newark and it was hard to schedule. It was hard to get someone to answer the phone. And down here, this process works so easy. The technician showed up when he said he would be here. He explained the process to get approval to replace the sump pump. He took care of it right away and was gone in a couple of hours and since then the sump pump has been working great. Based on that first experience compare to that torture I've had to deal with other companies, AHS has been a joy. Just that one interaction has been wonderful. Get American Home Shield.

I've been with American Home Shield for about five years now and I haven't had any major concerns with them. But, I've had one bad experience with them when I first got them. I had to go over the girl's head who I talked to and I had to go to a supervisor who rectified it right away. It took me a while to get to that point, though, because she didn't think it was necessary to send a repairman out then. But, I tried to tell her that it was, so I had to go over her head.

My dishwasher wasn’t working. I called American Home Shield and the contractor that they sent out was fabulous but it took them a long time to get the parts. The tech had to do two circuit boards, the main board and the backup board, and that took a while. And there really wasn’t any communication until I called them back at National Platinum. They got the part in about three weeks, then I set up an appointment and their guy showed up. He diagnosed and fixed the problem, then he was gone in less than an hour.

Our pool pump wasn’t working so American Home Shield sent somebody out to fix it and our pool is working now. I appreciate the service. However, I’ve been using AHS for years and the hold time is ridiculous. It takes forever as it's almost an hour to talk to somebody.

Submitting the online claim for an AC unit repair with American Home Shield was easy and convenient. Then the contractor responded in a timely manner, but they had serviced too much of the home warranty and exceeded some number of steps, so they had to come back. Everything felt too long when it's 100 degrees outside. I work from home so that made it uncomfortable and we had to fight through 80-something-degree weather while we slept. But they got here in the morning and the contractor worked out fine.

I submitted a claim to American Home Shield online and my experience has been good. The contractor's service was very good. Unfortunately, my water company was working on our water system and they couldn’t take out the water pressure problem that I was having but the contractor was able to fix my water leak. They had to come back out for the water pressure issue and both servicemen that came out were very courteous and knowledgeable.

My air conditioning quit and after the submission of the claim, which went quickly, American Home Shield got in contact with someone to come out and check it out. It took a couple of days, which would be normal, before a company came out. They checked it out and figured out what was wrong with it. The condenser and coil were both bad so then we wind up replacing it. We now have a completely new unit. It was my first experience with the home warranty and it went well. I would recommend American Home Shield.

I called American Home Shield and they called me back with the plumber that they assigned the water heater to and then, the plumber came out and gave AHS the estimate. I was waiting for them but they called my son’s number so I didn’t get it. I called AHS and the rep said the contractor tried to call me and I told her it was not my number. So, it took a couple of days longer. AHS paid for the hot water heater and yet, the plumbers charged me extra for the pipes and extra stuff. They had to come anyway and put the hot water heater in, but yet they charged me labor for putting in the little pint of water run-over tank. That shouldn’t have been that much because they had to put the hot water heater in and use that same pipe so, they got one over on me. The plumber himself did good work but I didn’t like the overcharge. Overall, I enjoy that American Home Shield gets right on it when you call and I have recommended them.

I've been dealing with American Home Shield since 2003. I've had a lot of run-ins with them throughout the years and the customer service on some instances really sucked. Most of it had to do with our house being an older home that had an oil furnace and there are very few people that can deal with oil furnaces. Some of the contractors they’ve sent in the past have been horrible. They’ve not been qualified to deal with an oil furnace. And then, one time they sent somebody that said they replaced the part but they didn’t. Throughout the years, we went on many winters without a furnace in a very cold house due to the said issues with the contractors.

I file my claims with American Home Shield over the phone and my interactions with the reps have been good. The technicians who have come out were also fine. However, last night it took a while to get through to somebody. I got scheduled for Monday and the technicians are not out here yet. But American Home Shield had been fairly responsive in the past. And I would recommend them.

I had the A/C issue and I need to call American Home Shield again. The A/C is fixed but the contractor didn’t take time to finish the job. AHS said that I have to call for the agency again. Sometimes the contractors come out and don’t do their job right. The A/C is still leaking and I'm trying to submit the claim again. But every time I call I get the same contractors. I'm not highly satisfied but it's alright.

I bought this house in March, closed in April, and I moved in. There was a situation where a pipe has some shield in the outside that's supposed to keep it from freezing when it freezes. But it froze and it didn’t leak unless I turn the water on and put pressure on the line, or it wasn’t noticeable if it was leaking prior to that so really what it came down to was a frozen copper water pipe that burst inside the wall. We called American Home Shield and made a claim. The plumbing guy from Plumbers Inc. took almost a week to come out because they were out of Riverside and the repair guy covers a tremendous territory over here in the Prescott area so if the pipe was leaking, and I couldn’t have gotten him over here any sooner, then I would've just had to bust into the wall and deal with it myself.

I have two air conditioners and both of them weren't cooling the house down at all. When I originally submitted the claim, I got a call from the company that was contracted to do the work. But the claim was submitted for only one unit and they said that I had to call back and resubmit the claim. I did that but American Home Shield then gave me two different companies for the two air conditioners. I had to call and get that straightened out so there would be only one company coming to the house. Once we got that all ironed out, the claim went smoothly. And one of the most impressive things was how quickly they got somebody assigned to fix the problem. When I put the claim in, I got a call within 24 hours and scheduled the appointment to get the repairs done.

American Home Shield sent me somebody for my air conditioner and they didn’t do the right job. They didn’t check anything. All they said is, “You change your beaker," and left but it wasn’t the breaker. So I wasn’t happy. I just called somebody else myself because it was too hot and I can’t wait too long. But my experience with AHS was good except for that. And I would still use them.

We recently had an issue with our AC that was not cooling properly upstairs. I filed a claim to American Home Shield and they immediately responded with an email. They got somebody to come and repair it. The guy said I have to change a vent out and it was gonna cost me $4,000. I paid some money and got American Home Shield guys to come and take a look. I wanted to get a second opinion to make sure it’s all well and good. I dealt with somebody else to come and take a look who was actually a yearly service. They said everything was fine and that I didn't have to change anything. That guy was very experienced and he was able to say that that was typical during the summer here and once in a while, you have Freon changes. He did a good technical solution.

I've been with AHS for a long time and they have a good response all the time. They take care of customers promptly. I usually submit claims online and the reps are effective. C Mayes Plumbing was sent by American Home Shield recently and they were good and quick. They were on time and they sent me a text message with tracking. They told me that they needed the snake and then it worked. The only thing I complained about was when I had my water line leaking and AHS sent me coverage for only $1000. Other than that, everything is good.

We had somebody come out to do the general maintenance on the air conditioning system and he said that there was a problem, so we called American Home Shield. They sent us someone who checked everything and he was fantastic. We thought we had was a leak in the coolant, but the AHS contractor said that it was just low. He just filled it up and charged us. Then he said that we have 60 days to call him if we have the same problem and he would come back out and re-check everything. Everything is running fantastic right now. We had some scheduling problems with the companies that AHS contracted to come out and do our service because of our very weird work schedules. But everything else has been fine.

I filed a claim for my AC and the representative I dealt with at American Home Shield was very good and professional. The contractor came on time and was professional, and he covered his shoes. It was a good experience and everything’s back to normal now.