American Home Shield Reviews

Our heat pump was not working and AHS sent out Accent Heating & Cooling. It all went fine. The same contractor had been out here before and that all went perfectly as well. In the new claim we have, however, we haven't heard back from the contractor and it would be three weeks this coming Tuesday. And we've spent 45 minutes on the phone two different times, trying to find out what was going on.

We've been with American Home Shield for at least three years, and this is our second house. We've lived here long, and we developed a leak in the guest bathroom. AHS sent a plumbing company out that was crappy. They said they were gonna be here in a couple of days and they wanted to come out on a Friday at about 4:00 and fix it before they close at 5:00. The plumbing leaked for a solid week, while they said they were coming out and then something came up. They wanted $2,600 to fix the plumbing, and I told them they didn't need to come out here anymore. We had it fixed for $600.

The sink was clogged in the kitchen and then in my master bathroom, I had a couple of knobs that were leaking. I submitted the claim online to AHS and I was surprised how easy it was. The contractor did a great job and he explained what the problem was. It was stuffed up. And then he worked on the leaks. He had to come back as he didn’t have the particular part that he needed. He came back the next week, repaired the issue, and it's been working good ever since.

I've been with American Home Shield for 18 years and so far, my experience with them has been excellent. I recently called them for my water heater and they have been excellent, like always.

I bought a new condo and American Home Shield was recommended by people that I know who have them. When the food in my freezer wasn't freezing correctly I submitted a claim with AHS by phone and they handled it great. They were very polite and helpful, and they walked me through when I needed .The contractor was there on Monday and figured it out within a few minutes. They said it was the Freon and they fixed it so we’re all good.

The washing machine quit working and I put in a claim online to American Home Shield. Everything went well with the contractor from start to finish and since the repair, it has been running just fine. At this point, I would recommend AHS.

When the AC wouldn’t work apparently it was an older piece of equipment and it just needed replacement. It just wouldn’t kick in and there was strange noise on the fan. We own the house with our daughter and her family. And so, they live in the house and she is the person that filled out the claim with American Home Shield and did the work with them once they had identified who the selected worker was and she was the one that was there. It was straightforward. It was what it said it would be and we didn’t have trouble setting things up.

When I first filed a claim with American Home Shield I used the automated system. And then they would always call me back to set up an appointment. Recently my air-conditioner was not cooling my home at all and it was quite warm in the home so I called American Home Shield. The drainage pipe thing that the contractor asked to pour Clorox in once a month was clogged. So he unclogged that. Then it was still having a problem so the next time he had to come through, which he didn’t do before because he just thought that the clog was the issue. But I had a vent loosed up in my attic.

The AC was freezing up and I called American Home Shield to submit a claim for it. Their rep did a nice job. And the contractor was helpful and informative when I talked to him. He said that there was a leak in the compressor and since the repair, the AC has been fine. I had bought the insurance since a friend of mine said that they had it and thought it was good. So I thought I’d try it, and it worked out well.

When my hot water heater stopped working, I submitted a claim with American Home Shield on the phone. The contractor they sent out has been out here three times but the heater still failed and so they're supposed to come again and put in a new heater. It took them too long though. Other than that, my refrigerator was getting snow inside in the freezer. So AHS sent a person out and got it evaluated. He told me he had to go back and order three parts and I have not heard from him since then.

I submitted my claim with American Home Shield for my air conditioner over the phone and they got back to me in a timely manner. The only complaint I have is that they don’t pay for Freon. They've sent a letter out saying that the customer is responsible for the Freon, when I’ve been with them for seven years and I’ve never had an air conditioning problem up until now.If the air conditioner goes out, they want me to pay $1,000 for the Freon to be put back in and that’s not fair. Why does the customer have to pay for the Freon? They also said I need a compressor, but why can’t they use the Freon that’s in there already? Take it out and put it in a container ‘cause they got to put it in a container anyway. They can’t just let it go free out in the air, so why not put it back?

Dirt Gobblers got into the fan motor of the microwave oven and the part had to be replaced. I turned the claim in with American Home shield online. Then the appliance company called and told us when they would be there, and they came and fixed it. It worked out good. And, the oven has been excellent since the service.

I started the claim for the plumbing service to American Home Shield online. Our toilet went real slow, and so the company they sent out recognized that it was the same toilet that the house was built with. It was at least 20 something years old, and so they figured that with a slow toilet like that, it just needed to replaced. They had to order the toilet bowl but it was quick and understandable. It was well worth the time and delay. All the plumbing work that we get done through American Home Shield is done through the same plumbing company and they do a very good job. They’re always professional and explains every procedure and everything that’s going on. So, they’re great partners of American Home Shield. People should get the program and I recommended it to my parents and a good friend of mine.

I called in a claim with American Home Shield for my A/C and the rep was very good. The technician they sent was professional. He did what he needed to do. He did a good job but towards the end of the job, we realized that there was some water in my pan that I use to catch water. He blew the drain out but I don’t think he did it the right way. He needs to come back because it filled up again. I ran into that problem in the other home that I had some years back and then the guy said, "This is what you need to do." And then he came in and he blew some air to blow it out because the drain was fairly long and then he showed me what I needed to do and I put the same thing here. And it helps with that.

I had an issue with our water heater so I called in a claim to American Home Shield. The claims representative I spoke with was very good and the contractor was out the next day, which was very quick. The contractor is the plumber for our business. We manage properties and he does all of our work for us. He was on time and professional. It was an excellent experience. Overall, we have no problem with American Home Shield except for the on hold time. Very seldom do I get right through. I’ve been on hold for 45 minutes to an hour, and I just had to hang up. But that’s nothing new because I’ve been dealing with them for years and it’s just part of it.

My hot water tank was leaking at the bottom. The guy who came out and did the estimate put down that it needed gas line repair but I don’t even have gas in my house. He also said that I needed electrical work, but there was no work needed. It was like he was trying to rack all these extras up just to get an extra $500 on top of what American Home Shield was gonna pay. I called that company myself and made a complaint against the guy who came out and, of course, I haven’t heard anything about it. American Home Shield ended up just giving me a cash-out deal and I replaced the hot water tank. I didn’t have to do anything that guy was talking about, except for putting the drain pan in because it now requires a drain pan underneath the thing. That took me 30 minutes from start to finish to put in and everything's good now.

When you submit claims to American Home Shield, the initial claim is easy but it’s frustrating that I always get the impression that they’re looking for a reason not to pay on that claim. The first company that came out took one look at the pool heater and said it was old and we needed a new one. On the inside, that box that covers the heater has some rust in there but the mechanisms of the heater and the wires don’t have rust. He took a picture and AHS said that it was not usual wear and tear. The heater is 20 years old so, I don’t know what’s normal wear and tear and that really made me mad. AHS claimed that they would replace or fix appliances no matter how old they are. Yet, they said that they were not going to and that’s not the first time that they did that to me.

If someone would ask me about American Home Shield, my frank and honest answer would be to put their money in their savings account and don’t bother with a home insurance company. We had some plumbing issues that needed to be fixed on our hot water heater prior to closing on our home ‘cause we were selling our house. So my husband called and it took a week from the time to when they sent someone to do the service. It was because they gave us a date that we weren’t gonna be home, which was three days from the claim and then it was probably a week after that before they came out.

We’ve had a really good experience with American Home Shield. The claim was very quickly assigned to Paul’s Appliance and then Paul’s called us and made an appointment. However, the repair was a little long because they were working hard to fix our refrigerator. There were several issues with it. They'd fix one then they'd find out that there was another. Nonetheless, they were very diligent about coming back and we had the same technician every time. He was excellent, professional, on time and was quick to find the problem each time until they figured out everything that was wrong. Now it was completely fixed. I'd tell others to have AHS too. In fact, I told my preacher over and over again, “You need to get this. You need to get this insurance.”

The washing machine kept stalling and locking, so we couldn't open it up to get our clothes out and it didn't do the wash. The machine would just put water in and then stop. It happened five times. I went on the internet and did whatever it said to reset the machine and I was able to fix it myself a couple of times. But it didn't reset anymore so I called in to file a claim to American Home Shield. They have great claims representative who assisted me and they were able to get someone out quickly.

The garbage disposal was not working and the technician sent by AHS came and found out there was a coin that got stuck to the wall of the disposal, which was stopping the blade from turning and he took it out. He was really professional. I got communication on time and before arriving, he called me to let me know. Now the disposal is working normally.

I have had AHS since October and have used their services several times. I am happy we have a home warranty. My issue is with communications. The website was down several times a couple weeks ago. I couldn't log on when it was back up, so they had to reset my password, twice. At that point I could communicate by online chat but that has disappeared for the last few weeks. Now there is no way to communicate by email or online chat. Phone waits are usually about 20-25 minutes.

Sunday (Day 2) passed with no air conditioning. Monday (Day 3) passed with no air conditioning. Tuesday (Day 4) passed with no air conditioning, but a call to finally schedule a repair for Wednesday. Wednesday (Day 5) comes and I receive a call that the technician called out and they couldn't come out.

Put in a request on Monday evening for an AC not blowing cold air (90+ degree days). 2 days later they say that they cannot find a company to service the call and that I need to find my own repair company. So another 2 days before I can get something scheduled - now it's Friday. Got a quote from the my HVAC company.

I have paid the deposit ahead of time. No AC repair. No contractors have ever been to my home. I keep getting told to call the next day that all of their contractors are busy. Every day they are still busy. I can't get an appointment with anyone scheduled until they come available in their system. Nobody can send me information on obtaining an outside vendor. However they easily emailed me a vendor who I spoke with who said they do not service AHS clients. So they apparently only can email if it behooves them. I still have absolutely no resolution. I have a child who is medically fragile with breathing issues and have been out of my home since Wednesday. Nobody has given me any service whatsoever at this point and I'm told won't until at least midweek next week.

My AC started giving me trouble on Tuesday. I tried to submit a request for service on the AHS website but the website kept going down. So I thought no problem I'll just call so I submitted the request through their automated system. This was at 11am on Tuesday. Website says they'll assign someone within 15 minutes but no one was assigned until midnight (I know this because I got a text message at 12:18am notifying me). The company they assigned is nowhere near my location but I thought maybe it was a big company with a large working radius. They gave me instructions that they'd contact me within 24 hours to schedule service. Didn't hear from the contractor so I thought okay no big deal. I'll just call them - maybe they didn't get my info from AHS or something like that. No answer had to leave a vm.

I submitted a claim to American Home Shield online for my garbage disposal. They called me to schedule my appointment with their technician. It wasn’t a long call or anything like that. It was pretty quick and simple. The contractor was super nice and polite. He was helpful and quick and it didn't take them 30 minutes to fix the problem.

I have been a customer for over 3 years. Some has gone terribly bad with AHS customer service. 45 min long waits to reach anyone and when you do if the India phone personnel answer the call there is a 90% they’ll disconnect you. Also they are quick to deny and no one from AHS calls you to go over the reasons. Two back to back claims a garage door opener which started smoking when we closed the garage door denied and is not clear how the denial fits the contractual agreement. Now an A/C unit and I can’t reach anyone as the A/C AHS contractor failed to make a report to them. The worst is the wait the clueless India customer service personnel.

I submitted a claim to AHS for my air conditioner. It was low on Freon and it comes out of that tank. Everybody at AHS had done everything they’re supposed to do and they were very professional. The contractor that they sent out was also very nice. He also knew what he was doing. He went right to what the problem was and he solved it right away. Now, the AC's good and it's really cold.

My AC got low on cold air so I reported it to American Home Shield. I usually submit my claims online since I just pull up the link on my email and then go from there. I then shortly heard back from JK Plumbing & Heating out of Geneseo. The contractors were very professional and knowledgeable. They came and it was a locked up motor. They did their job in a timely manner and got it taken care of. We also worked with them to get a key to them so they could get in the house and do what they needed to do. The only thing was that they told me they were gonna call me when the part was in, but they never did. So, I called them and the next day they emailed me and were back out that Monday and had it replaced. We haven’t had any issues since.

We had trouble with our dryer not heating and not turning on. And so I called American Home Shield and we had a really good service. I filed the claim online and I loved their website. The navigation was easy. The technician was super professional. He had to change rollers in the dryer drum and an element in the dryer, and the dryer has been working fine since then. I would absolutely recommend AHS. They were easy to work with and very helpful.

The recent preparation for the air conditioner was good and the contractor sent by American Home Shield solved the problem. But I was not very pleased with the first two reports. The problem was not from the American Shield but from their service provider. I sent a home inspection report to the provider and at that time, they already knew that they cannot provide the service for the air conditioner but they still sent a technician to come. If they already knew that they cannot provide the service, then they didn't need to come and charge me.

We purchased this house the beginning of March and so, we’ve had American Home Shield for three months. When I was purchasing the plan, I talked with their reps a couple of times and they were very nice. I like that I can go online and submit a request. It was very easy and the experience has been simple so far. It was just a couple of days when we realized that one of the air-conditioning units in our house wasn’t working. It was in a room that we didn’t use a lot so we didn’t catch it at first. So when we realized that there was a problem, I went online, submitted the request and I paid the $75. They wanted to come the very next day but I wasn’t available so, they came the next day. It turned out that it was the thermostat that was bad and they put in a new one. The technician did it right then and he was at the house in less than an hour.

I have American Home Shield for two years now and timing is part of the warranty. It was okay to submit a claim if they would come out and do the work. In the past, when I had a leak in my ceiling, I was told that it was coming from the roof around the pipe. However, the contractor doesn't tell anyone to go up on the roof and that was part of the problem. About a year ago, when the contractor was trying to get our washer fixed, they couldn't get the dryer out. He was an older gentleman who should not be trying to pick up a washing machine. They knocked a hole in the wall and he told us that they were gonna come back out and repair it. They never did so my husband needed to fix it himself. They told us they were gonna reimburse us and we haven't heard back from them.

American Home Shield has been great to work with. Any time I have issues, they send someone out for me. Everyone has been very professional. Recently, I had the HVAC guy come out because of my air conditioning unit since there was a pipe that was disconnected. He knew exactly what to do when he went up there. He cleaned everything out for me. He took some cautionary measures and then explained to me what happened. So everything has been very smooth sailing with anyone that I've had come over to help me out with the services.

The first plumber that American Home Shield sent out looked at the problem. However, he wasn’t equipped with his equipment because he wanted a very small snake which you can go to Home Depot and buy. He was snaking it that way and it didn’t work. I said, "Look, I know it's just a backup. Actually I can tell." And he was trying to say that, "No, there was roots in there and trees and all that kind of stuff." I had my house redone just two years ago and had everything done. I knew it wasn’t any roots or anything in there. So, he said he couldn't do it. And I didn’t know he was noting that on the paperwork where he put on there that there were roots or something.

The air conditioner wasn’t keeping the house cool. I filed the claim online to American Home Shield and the contractor really came in to do what he had to do. He checked what was the problem and it was quick. He got in. He got out. He was very friendly and professional too. Everything worked out how it was supposed to, and the air conditioner is working fine now.

American Home Shield’s claims process was super easy. I would file for it online and they would call back. I had a couple of claims with them. One for the plumbing and one for appliances. And then, with my dishwasher, my stove, my oven. They sent someone out and the first guy said that it was not regular wear and tear and it was strange water damage. So they sent out a second opinion and the second opinion said, “No. It’s fine.” And they’re fixing it. So I’ve been very happy, but that first one was just really weird. But everything was really well. It was handled very professionally. They haven’t made the repairs yet, but I’m very glad that I switched over. I used to have Sears for my appliances and they were progressively getting worse, were difficult to work with and very unprofessional. So far, I have recommended AHS to my sister and to a couple of my friends.

I've had a lot of issues with a contractor that American Home Shield sent out. They have this contractor that does electrical, plumbing, and heating and air repair, and I've had all of those issues. For a couple of plumbing issues I had, this contractor replaced the garbage disposal unit but the kitchen sprayer was still broken. So, I went for weeks without a kitchen sprayer and I couldn't even use the sink because, if I turned the water on, it would come out all over the place. The contractor wouldn't call me back and quit texting me back, so I ended up buying and putting in the part myself because I had company coming and I needed to use my kitchen sink.

I had no hot water so I called American Home Shield and filed a claim. Their rep was good and their contractor was okay. However, I was without hot water for about a month because they had to order the parts. I kept calling AHS and they kept calling the contractor back. And that was when the contractor came out. Nevertheless, I'm glad everything's working now. I love American Home Shield. They're great.

We had an issue with our AC. We submitted a claim with AHS and they assigned our claim with Interstate. When their techs first came out, they said it was Freon and there was a cap missing. They put it in, everything was fixed, and the unit worked for five days. Then there was no more Freon left and it completely leaked out. So, we did the whole process to get everything back started with American Home Shield.

Our water heater broke so we contacted American Home Shield, and they contacted the company to come out and look at the problem. The company came out, determined that it was broken and that we needed a new one. They contacted American Home Shield, then American Home Shield contacted me to let me know what was covered and any out-of-pocket expense, and then I contacted the other party to have them come fix the water heater.

American Home Shield sent Tropical Pool & Spa when I called them after I had problems with my spa. The claims rep was very good and the contractor came within a couple of days. The spa has been performing well. I had no need to call them back. I've been very happy with American Home Shield. I've had them for different things and we're doing good.

I had a problem with my air conditioning. I've mentioned it to the realtors when I bought the house but they told me to wait until it breaks down. Then it just stopped working, and the realtor told me how to make a claim to the insurance. And so I did online to American Home Shield a couple of weeks ago. Then AHS got back to me and told me they would connect me with a local HVAC company, so I scheduled with them. The contractors came over and they replaced something and said everything was good. The AC has been working properly since they repaired it. But I'm just concerned because since I bought the house, it’s been making a weird, loud noise. The noise is still there but the contractor told me not to worry about the noise if the AC is working properly.

I made a claim over the phone for a capacitor in our A/C unit and the contractor that was sent out by AHS was very nice and knowledgeable. He was on time and was generally helpful. My A/C's been good ever since.

We submit claims with American Home Shield on the phone, and it's been great. Their reps have been quick and very responsive. They gave me all the information that I need and who’s coming and who’s gonna call me. So, it’s good. When they sent Third Generation, I had a fairly good experience. They took my washer and tried to repair it and brought it back and I had to call them back the second time. They came back and took a second look at it. I had to ask a lot of questions to the second guy who came out to try and understand what he had done and what he was doing. And I was really kind of not pleased with that. But still, I would recommend American Home Shield.

I called American Home Shield and it was fantastic how good they handled the claim for my oven which was not going up to the correct temperature. It took three days before the contractor came but he was really good and knowledgeable.

The air conditioning compressor outside started making a horrible noise. So, we called American Home Shield and their technician came out. He said that one of the plugs was loose and needed to be reconnected. And that was fine. That worked about two days. And then, it started making noise again. We called AHS and the technician came out. He worked around it and said it was all working again. And then two or three days later, it started making noise again. The technician came out and replaced the motor. And that worked for three to four days through the weekend. And then it just stopped working. The technician came back out for the fourth time and said, "Well, the whole unit is 20 years old. This just needs to be replaced. I'll put it in the paperwork to American Home Shield. And it usually takes them 24 to 48 hours to make a decision." And that's what we're waiting on.

We just bought a new house and we were getting all of the doors rekeyed. And I submitted a claim online with American Home Shield to get that done. We had a little bit of confusion, though. American Home Shield sent Realty Rekey, which is a corporation and they send their stuff to independent contractors. So, we got contacted by one company and they scheduled an appointment to come out. And then a couple of days later we got contacted by someone else, and again, we got contacted by someone else another couple of days later. But the job ended up getting done, and my boyfriend said the guy who came out was very nice. He did the work and left. Overall, American Home Shield is a great company, and they have gotten all of the issues that we've have resolved in a good and timely manner.

The hose stick was not working and then they found an interior leak in the wall. The plumber that American Home Shield sent was really good. Submitting a claim through American Home Shield was really easy. You just go online, then you say what the problem is and you click and then they'll say someone will call you within 24 hours. I've also had good experiences talking with the reps.

We thought we had a plumbing leak through the slab because of the weather. I called American Home Shield to file a claim, and I explained the situation as I understood it at that time. I called them on a Thursday and they couldn’t get anybody out until Monday. When the plumber came and started to fix the problem, he discovered it was not a slab leak. He started investigating and finally found it under the kitchen cabinets where the dishwasher was. The water inlet valve of the dishwasher which is a plastic part had split and that was where the water was coming from. It was just running out under the cabinets and coming out in a different spot. When he found that, he said that he couldn’t fix it. He had to call an appliance guy who then came out the next day. He had to order the part, and he came back again on Friday and got the dishwasher fixed.

My garage door messed up for the second time. It came off of track, and then the little thing in the center that holds it has popped. I filed a claim by calling the 1-800 number that I was provided, and I spoke with an American Home Shield representative who was very helpful. The door is operative but I feel like it should've been replaced. I called a backup job because the contractor took up something and cut it, and put it back together. It's patched up.

American Home Shield has been an excellent warranty provider. For my most recent claim, they sent out a tech to put Freon and fix my air conditioner. I filed that claim online and their website is good. From Friday, the tech came out Wednesday. It was a long weekend. It was a good experience with the tech and he kinda told us what he was doing, but he just wasn't that personable.

I have been dealing with this company since the end of April over the same issue. (HVAC) They sent out a company Air Max and they wired my thermostat wrong. They had the reversing valve backwards, and he didn’t even put gauges on my unit to check anything. Was still having issues and called American Home Shield back. They were gonna send a different company to address the issue. Never heard or seen from them again. I called several time trying to talk with a supervisor. Depending who you talk to, they tell you supervisors don’t talk with people, or they are busy, or they will call you within 24-48 hours. That’s a joke as well because I have never heard from them. Since they drag their feet on helping me, I had to pay someone different out of my own pocket to come fix my unit. American Home Shield won’t pay for it because I didn’t preauthorize them coming.

Let me start off by saying when we signed up for American Home Shield we were very satisfied. Our first few service calls were quickly and professionally completed. However, over the past couple of years we've noticed a big change. The price continues to go up and the service has taken a nose dive. This may have something to do with the fact that originally repairs were done by a Sears repairman. Once Sears stopped doing the repairs we've gotten whatever local company was willing to take the job. At one point I had to actually call a local company that I've had prior experience with to complete the repair. When I asked him about American Home Shield he shook his head and said at one time they were actually one of the local contractors but it just wasn't worth the trouble.

I had an electric issue for my Wisconsin condo where this condo is still in Market from August 2017. Once every two weeks, my realtor will open my condo for showing. This month my realtor had an electric issue and none of the lights in the living room/Sunroom were working. Circuit breaker shuts off. Clearly an electric problem from normal wear and tear. As I never had this problem from June 2016 (when I purchased the condo).

2.5 weeks since reporting a broken dishwasher. Countless calls between AHS and the company they contracted to fix it, terrible communication and no accountability to fix quickly. Escalation Dept also did not resolve, received calls from AHS that they had resolved but the contractor still has no record of how to proceed. Strongly advise against purchasing warranty from AHS. You will save time and money replacing appliances or finding a technician yourself instead of waiting for AHS to get their act together.

We purchased a new home that came with American Home Shield (AHS)! This was first experience with home warranty. The first use was for pool pump, and went very smoothly. The company responded and arrived promptly. The pump was seized up, was informed they needed approval (which was approved) before replacing. The second contact, was for septic (also new to us). Again, company quick and responsive.

I just received my renewal bill and they taxed the amount! You cannot tax the amount you pay for a non tangible and then tax the deductible when the contractor comes to the house. That's DOUBLE taxing and ILLEGAL. Of course if you try to call AHS there is an hour wait to speak to an agent! I'll report here and to BBB.

I’ve been told previously about a year ago that my air conditioner was leaking and I was having problems. On a day, it was really hot. So, the guy came out and there was nothing wrong with the air conditioner, which was good news. Apparently, it was just too hot and the air conditioner couldn’t keep up with it. It wasn’t low on Freon and wasn’t leaking Freon. The contractor was very nice and professional.

I called American Home Shield since I just purchased this house and I wasn’t familiar with the coverage. I spoke with the representative and it was a pleasant interaction. The contractor contacted me within 48 hours and came out within five business days. They were very knowledgeable and I liked them a lot. The washing machine was not draining and the trap needed to be cleared out. Apparently, it hasn’t been done in a while. They brought out some mucky stuff that was the size of a grapefruit and there were a lot of them.

American Home Shield was great. We had a water leak so I called and filed a claim. Their reps were fine. They did what they needed to do. On the other hand, the contractor was great. He explained everything to me. So far, everything is fine.

The control panel on the dishwasher was not working. I submitted a claim online with AHS and the contractor they sent out was awesome. He saved a bunch of time because he had a pretty good idea what it was. He called me up and diagnosed it over the phone. So, I didn’t have to hangout half a day waiting for him. Then, once he got the part in that he needed, he made an appointment and didn’t give me a three-hour window. He told me when he would be there and he was there early. Then he got it done and he was great. It took a week or so from the time I submitted my claim until the dishwasher was repaired because he had to order the part and now it's working perfectly.

A drain pipe was leaking, so I submitted a claim with American Home Shield and the experience was easy. I did it online, and they sent me a confirmation stating that I had put in a request for service and then they sent out the information to Accent Plumbing. Accent Plumbing sent me a text message stating that they were gonna get in touch with me, which they did days later. We set up the date and they came over to my house. However, the contractors couldn’t fix the problem because I live in a condominium and it wasn’t part of the walls from the walls in. Anything that’s inside the wall is the responsibility of the HOA and anything beyond the wall is my responsibility.

I’ve had two separate calls with American Home Shield. Right after the plumbing issue, my washer broke down. It all seemed to happen right at once. But all my problems were resolved. I submitted a claim online and it was easy. I didn’t let them send a specific contractor for the washing machine because I read the reviews about that contractor and they were reviewed so bad. So I called American Home Shield and told them that and they said sometimes it takes them a few weeks to get people off their list. But they sent someone out who I had a very good experience with.

We have been with American Home Shield for two years. Submitting a claim is very easy, in general, and I get a callback very quickly. The AHS reps are good. But there was one instance where they scheduled and they didn’t send the information to the technician. The technician only got it on the day he was supposed to come. So I was waiting for him in the morning, but I wasn’t able to get the thing fixed. I was a little bit upset by that. But in general, they’re fine and I recommend AHS to my friends.

The air conditioner wasn’t blowing cold air. So, I called American Home Shield because I wasn’t familiar with using their online services and I didn’t want to be held up because I had a newborn baby in the house. The reps were knowledgeable and nice, and they got a contractor out the next day. The contractor was professional and very nice. The techs had to come out a few times, though, in trying to pinpoint the problem. The AC would blow cold for a few days and then it would stop, and it went back and forth. But they were able to get it up and running as it should.

I had a couple of ceiling fans that were acting up and I went online to submit the claim to AHS. Everybody was great and it was easy to do but the electrical company called me back and asked for details. I had multiple ceiling fans that needed to be looked at but they couldn't look at them unless I included them as an add-on to the work order which you can't do online. I had to call back, which was totally fine, but it would almost alleviate some of the issue if there was a way to give additional information and I wish there was a “Notes” field.

I submitted a claim with American Home Shield for the garage door that was not working and Superior Garage came out and made it work. The door is still working good since the repair. They did a good job. When I called American Home Shield, the claims representative was very nice. And the contractor worked on it the same day I called, and was very professional and resolved my problem.

We just had our main water valve broke outside so it wouldn’t shut off. My husband submitted a claim to American Home Shield over the phone, which was super easy, and then they had somebody out right away. The contractors were great and everything’s working now. It was a good and easy experience for us.

Our refrigerator was making a weird noise and we weren’t sure what it was. We were getting ready to go on a trip so I didn’t want it to be unattended while we were gone for two weeks. We called American Home Shield. The technician came out and looked at the refrigerator but didn't find anything wrong, although it is almost a 30-year-old refrigerator.

I usually submit my claim with AHS online. But every once in a while, I do it on the phone and American Home Shield has been really good. The reps were very helpful. And the performance of my appliance has been fantastic. Overall, AHS has been fast, reliable and they have good customer service.

Our A/C was an old unit and we knew that we were gonna have problems when we moved into the house so we got the AHS home warranty. It was freezing up so the contractor AHS sent came out and did enough to keep it going for a little while until we could replace it. The representatives weren’t available when we filed a claim online so we did the online version and the process was super easy. The contractor called me within an hour and then they came out the next day. They were very knowledgeable and working with American Home Shield too so they told us what we could expect as far as what we would be covered for versus those that would not covered given our situation with the A/C unit.

Once American Home Shield runs out, I’m gonna renew it. I had a stoppage in the toilet which goes down through the shower and I submitted a claim to them. I did it online and I didn’t have any problem at all with the website. Their rep called here and they were fine. The contractors were wonderful people and they were very informative and friendly. They fixed the problem and I haven’t had any issues with any of them. Also, they gave me a window and they called me to let me know they were in route.

I had a hot water heater that American Home Shield replaced and it went great. Most recently, I've had an HVAC issue that is still ongoing. We tried scheduling several of their different contractors and it was over two weeks trying to get one of their contractors out here to even look at it. They said the system's old and leaking and needs to be replaced. Finally, they told me to go ahead and get my own contractor to do the work so I did. But now, they're saying it's too much so I'm still waiting to hear back from a manager who's supposed to be calling me back to go over this last claim and figure out where it's at.

I called American Home Shield twice for the dishwasher and the air conditioner. Calling them was easier for me 'cause I didn't know if I was gonna have a problem getting things I needed. It was two different claims so I took off work and got both of them done on the same day. The guy who came to fix the dishwasher was superb and very professional. He told me exactly what was wrong. When he had to leave to go to his truck to get a motor for my dishwasher, he let me know that he was leaving and he was coming back. He went out to the car, even rang the doorbell when he came right back in, so I knew who it was.

The washing machine wasn’t working and the repairman that AHS sent fixed it to my absolute satisfaction. He was most efficient and the service was very good.

I was surprised with everybody that they sent out. The works they have done includes plumbing, heat, and air, as well as the electrical. Everybody was on time when they were supposed to be there, and they did their job. They were polite, too. Everything in the service, from getting the initial order through their company to the scheduling, was a lot as good as I've seen. I'm very impressed with the way they handled it.

When the toilet's handle and the contraption inside the back part were broken I submitted a claim with American Home Shield online and received a callback. It was a holiday weekend so I received a callback Tuesday to schedule the visit. The contractor that was sent out was pleasant, very helpful and informative. He was very knowledgeable about what’s going on and explained exactly what he was doing each step of the way. And in the home, we don’t wear shoes and he was respectful of that.

I had a garage door opener that wasn’t working properly, and American Home Shield sent a company out and they fixed it. I paid my deductible and it was all done. It happened on a Friday or Saturday, and the contractor showed up on Monday morning. So I was very happy with it. The technicians were great. I had a claim about two weeks earlier for something else that they had to fix, and I might have filed this, as well as this last one, online. It seems much easier online. I did make a few clicks. Usually, it's pretty good too when I do it on the phone, but it seems to take longer on the phone. Overall, I've had good experience with AHS and my friend whom I referred had too.

American Home Shield did well every time I called somebody out. I had two commodes that were running a slow leak so I went online to file a claim. My experience in navigating through their online site was fine. The contractor, Bestway Mechanical, called 20 minutes before they came on their way here and the service worked out fine. The techs wore boot overlays when they came in. They were in and out and they did what they had to do.

My experience with American Home Shield was good. The air conditioning quit so I made a request order online. I received a text message and an email from them and they scheduled out an appointment within 12 hours, which was fast. A technician showed up two business days later and I met him out front. He opened the AC unit safely without getting electrocuted and the capacitor was what was wrong with it. He had one in his truck, and it was a fast fix. And the AC unit has been working perfectly since the repair.

In response to my review, AHS contacted me and processed full payment for my claim. Thanks to the Consumer Affairs website, my situation has been resolved.

I am extremely disappointed with the level of quality in fixing my air conditioning problems. I have a tenant that complained about air conditioning problems, multiple service requests and copays and premiums later, in the hot summer, the same problem came up again. In hot Texas weather the A/C was not working. AHS contractors are worthless and said they need 7 days to schedule repair. Repair was not even their own diagnosis but my own property management company vendor diagnosis. So I had to go outside of AHS to get this repair done within a day or two so that my tenant is happy. Super bad experience and I will not recommend AHS to anyone. They have already raised my monthly premium and service is sub par at best.

My sister, an insurance adjuster, highly recommended AHS to us after receiving great service for multiple problems with her home in Dallas, TX. We purchased our warranty around three years ago. Since then, I have only requested service twice. The first was for our boiler for baseboard heat roughly two years ago. AHS could not find a service outfit to fix it. I was forced to research my own resource for which AHS reimbursed me the roughly $1400 price of the heater element. AHS, upon seeing the invoice, and out of lack of familiarity with boiler systems, felt I could have replaced the entire boiler for that pittance and dropped my coverage for my heating system. I almost dropped AHS then, but wound up keeping them for peace of mind when I travel.

Do not ever ever ever use this company. I have filed 4 claims in the past 9 months and not a single one of them ever got fixed or the contractors never showed up for the appointments. I live in Chicago, where it is a pretty big city and you would think that there wouldn't be a shortage of contractors to come out. Then when you call the phone number, you're on hold for 1-2 hours every single time and then they are rude to you. I am disputing every credit card charge that they ever placed on my card for poor performance. I mean nonperformance. Don't do it folks.

I purchased the Shield-Complete package with the additional add ons for Septic and Well. Why? Because I was assured major components were covered (as it states in their shiny brochure and contract). The house I bought is 3 times the size of my last home. I have been saving for this type of purchase for 15 years. The house was built in 1985 and many of the systems are older. So I bought this policy to cover any unforeseen issues that may not have been caught during the home inspection or break, in general.

The first company that American Home Shield sent out told me he had never worked on a Whirlpool dishwasher before. Whirlpool is one of the oldest brands and the tech has been in the business for 30 years but he had to study what he needed to do. There was something stuck in the bottom and the motor. He told me I could still run it but it would make a lot of noise. My husband called American Home Shield and complained and they sent out another company. The tech that came has been out before on something else. He was very professional, very nice, and timely. Since the repair, the dishwasher has been running perfectly.

I have a 18 month old Kenmore Elite refrigerator. I didn't buy the extended warranty for it because I had American Home Shield already in place. It stopped cooling so I called them. A service technician showed up within two days which I was happy with. He informed me it needed a new control board and the part would have to be ordered. He sent me a copy of the work report he sent to American Home Shield. That was on a Wednesday. I called on Saturday to check the status and was told the parts dept was closed. I called back on Monday and they still hadn't ordered the part. Then I got a call on Wednesday of that week telling me the part would take two weeks to get. Or I could take a cash payment of 350 dollars.

There was water backing up from under the toilet and we thought it was a stoppage. I called American Home Shield to submit a claim for that and the experience with the rep who I spoke to was good. The plumbing company, Turbo Rotter, called me to set something up within an hour. It was the same company that I had last month. The contractor was supposed to come the next day, but then he called me back 20 minutes later. He had a cancellation and so he was able to come out within a half hour after that. The experience with the contractor was good. We have septic and we had a lot of rains. The contractor explained what was going on and that it wasn't a reoccurring issue but a new issue. And he went through and explained what they need to do and what the cost would be.

I didn't like my experience with American Home Shield and I already told my husband to switch. The AC was leaking into the basement floor under my carpet. My husband submitted a claim online and then, I got a text message from the contractor. He came on a Saturday and checked the AC. He said he didn’t find anything wrong and we should just change the filter which we do on a regular basis and it still leaks. American Home Shield had to call the people out again and we still had to wait. Somebody else came a few days later and fixed the problem. However, every time American Home Shield sends somebody out, they don't get it right the first time and we have to keep on calling. I don’t like having to wait and having something broken, and having the repair rescheduled over and over again. I also don't like that AHS sends people from Woodbridge instead of local people in Centreville. I've asked to have people closer to come and AHS would say no.

American Home Shield is great. The only problem I have is trying to call and getting through them. But it has been better since there is an automated system so I don’t worry about talking to anybody. There was a time when my garage door would keep going up. I would let it down and when I came home, it would be wide open or I would get ready to go and it would come down then it would take itself right back up. When I first called American Home Shield, I ended up having to cancel the scheduled appointment then when I rescheduled, Edelen’s Door & Window came out. They fixed it and so far, it’s doing good.

My last experience with American Home Shield wasn't very good. The drain outside happened on a Friday on Memorial Day weekend. I called but I didn't get good responses from anybody. The first lady was very cold and uncaring. I told her my plumbing did not work. My shower was backed up, my toilets were overflowing, and I couldn't use any water. I couldn't take a shower and I couldn't do laundry. It was completely clogged up. I asked her if she could expedite the service so I can get this thing unclogged because I can't wait until Tuesday. She said no and that they don't expedite service. So I asked her what I was supposed to do and she said it was not their problem. I then asked if I can use another company and she said no and I just have to wait.

I called American Home Shield after coming home and seeing that my basement was underwater because my hot water tank rusted out. But I didn’t realize my AHS contract had lapsed, so they immediately put me in touch with service who reinstated it back to cover that extra month. So, I had somebody come out the next afternoon. They were great. The contractor AHS sent was very good and he explained the process and what my options were. He was very professional, nice and he cleaned everything up afterwards. I got everything taken care of for a lot less than I expected and it was a very good experience overall.

My central air broke down so I reached out to American Home Shield online and they had someone here two days later to take a look and asses what was wrong. This was last week so I reached out to them again and spoke with someone last night. I’ve got a newborn and they told me that what I needed is on the way. They told me that if I need to go and pick up a new air conditioner, they’ll reimburse me and that was super. So, right now, I'm waiting for that to be resolved.

Our washer was making a rattle sound and it was making some noise. I went online and filed a claim to American Home Shield. The tech came out in a day or two and he fixed it. He was nice, professional and had all the parts. We didn’t need to wait for him to go get the parts. The repair was fast and very efficient. So, we were happy. The washer is okay for now. I would tell others, if they wanna have extra protection, “Do it.”

I called American Home Shield for my refrigerator issue. It was working but it was leaking a lot of water out of the bottom. The technician came out within a day, checked my refrigerator and saw right off that the reason why it was defrosting or leaking water was because of the seal. The gasket came off around the door. So he had adjusted the inside of my freezer and got me a new a gasket to put around the refrigerator door. It's been working and hasn't leaked water since. I called them out a year ago for the same thing and the tech just adjusted the seal that was on there instead of buying me another one. Nevertheless, I'd tell my friends that if they can't afford to buy another refrigerator or appliance, AHS is the best thing to go to. You just pay $75 for the labor and parts.

My AC wasn’t blowing out cold air. I submitted claim with AHS and ACS Absolute Comfort called me the next day. I have a lot of medical conditions and none of my family members live close to me, so I was stuck in a hot house for a whole day. Then the tech came and he was very nice. But he was stoned and he was done in 10 minutes. He claimed that the problem was the compressor and I don’t know how he thought that. He just stuck through the air conditioner and didn't tell me what was wrong, so I didn't say anything. Since then, sometimes, the unit would blow out cool. But it looks like I need the power and tell them to come back out again with another $75.

My wife’s washing machine acted up so I called AHS and gave my credit card number and paid them $108. A guy came out the next afternoon, fixed it and went on about his business. He was very nice, very clean and very knowledgeable. My wife and I are happy about it.

There was an issue with my heating and air conditioning system and a separate issue with a blown fuse. I filed claims for them online with American Home Shield and I got an email back. The contractor that they sent for the blown fuse was very good. He looked at the issue and was able to fix it. For the heating and air problem though, AHS sent Myers Air Conditioning Heating & Plumbing out of Montgomery, Alabama and they gave me a bogus crew who did not know what they were doing. Myers even tried to charge me $3,000 more than the service was worth.

American Home Shield's representatives were very helpful. They gave me my options and I lined up the person to come, and they told me that the person would be giving me a callback within a couple days. And he called on his way out, which was the way he was supposed to do it. And he came out, and I ended up having to pay a little bit extra because there were two more locks than we originally needed to be done, but that was not a problem. I paid him on the spot, and he was in and out in 30 minutes. The repair made our home safer. We had just bought the house and a lot of people had keys. The process of submitting a claim with American Home Shield has been simple, and if it's something that’s covered, it's definitely worth the money.

I feel really good about submitting my claims to AHS because they typically get it done pretty quickly and what I appreciate is the fact I already know who I'm dealing with. I have their local contact information and I really liked the technicians. I get all the information really quickly too. Everybody is always great and I've never had an issue.

I've been with AHS for five years now and they’ve done a super duper job. I then had a problem with my AC. It was the first time that I've had a problem with it. We do our claims on their automatic thing through the computer and in less than a minute they click and they send me somebody. It's very fast. The guy who came out for the AC was wonderful. The first time he came, he wasn't able to fix the unit because he didn't know the root of the problem. It's been cool in California so it wasn't so bad but then all of a sudden it warmed up to almost in the hundreds. So I called the guy who would come out and when I got ahold of him he told me to call American Home Shield and I did. They then gave me a new service guy who we waited for five weeks and I had to call AHS twice, but he came out and fixed the unit. He set it on the thermostat and it's working fine.

I filed a claim with American Home Shield for a light switch that didn’t work. A guy came out and looked at it, and he figured out that we needed to get a new ballast so he ordered the part. But the contractor never completed the job because I got a call saying that the issue wasn’t covered and so the guy was not gonna come back.

I did an online claim with American Home Shield for my clothes dryer. Compared to a couple of years ago, they've updated their online site and it's now quicker and more focused. But there were times when I made a request online and no one called me within a couple of days or so, and I had to file the request again. But most of the time, someone responded and came through, and appeared satisfactory. The service and my interactions with the contractor were great. The serviceman that came out has been coming out for a couple of years so I know him. He’s very friendly and professional, and he does his job well. The dryer has been working well since the repair. I’ve recommended American Home Shield in the past month or so because of their reliability. They get the job done.

My recent issue was with the gas leak in the furnace. I filed a claim to American Home Shield online and the website was very clear and concise. The techs were able to come in as quickly and resolve the issue by fixing a lot of points for the leaks. They were great. They were very kind and informative. American Home Shield is a great service to have in terms of being secure for issues around the house.

It took American Home Shield a week to get a technician out for our air conditioner upstairs. It was the first available time that the technician had. The technician was very nice and knowledgeable, but he did not communicate at all. It was really frustrating because it took almost a month to get our AC working and it was really hot. The technician was waiting on a part, but I was calling and because they were booking so far out, I was trying to go ahead and get on the schedule, so that when the part arrived, it wasn’t another week before they could come out. And he never responded to my calls. I called and left probably a dozen messages over the course of two and a half weeks and never heard back from him. But when I got American Home Shield involved, I heard back from them almost immediately. American Home Shield was great.

I had an A/C problem. I submitted a claim online with AHS and they sent a tech out. He said that it had a blown fuse, so he replaced it right away. The unit is 17 years old and it had to be replaced. And AHS said that they wouldn't cover that unless it was completely out. But as long as I kept putting the fuse in there, it would keep working. There was no sense in that and it was going to be costly every time I called AHS for that, which was about every three weeks or so. So, I replaced the whole thing.

The air conditioner was out and we had it worked on. I submit my claims over the phone and call them, and AHS has been prompt. I'd like to choose the people who would be taking care of my issues on my own but the people that they choose are okay. I looked up some of the things on the company they assigned to me in the local review guides and they were about a 50/50. By the reviews, if I had been given a choice I probably would have chosen somebody else but I didn’t have a problem with them. They did what they promised on time, and they were fine.

On the very first day that we had hot, humid weather, we had our AC on and running but halfway through the day it just quit. The first company that American Home Shield got a hold of called me and said they can schedule me two weeks from that day. I told them to put me on their schedule, but I also told them that they can get cancelled because I was gonna make a phone call. So then I called AHS back and they found another contractor that could come out that day. The tech from J&A South Park was in and out and just hurried. It didn’t seem like he wanted to be there but that was fine. It was the end of his day, so I’m sure he was trying to go home. He did what he had to do and got the job done. The AC seems to be running as it should now. And so, I would always tell people to buy a warranty whether it’s a car or a house.

We bought a new house. I had a few things done and one of them was a rekey for new locks. STR Realty Rekey came out and they were very professional, helpful and did exactly what we asked. I called ahead of time and I had a couple of questions about different locks they had and they gave me some advice that if you want universal keys basically to go buy a certain lock. There was a certain brand to make sure all that was done. I submitted that claim online to AHS and the website was very easy to navigate. I've done it twice now since I've been a customer of AHS. However, I did have another incident that I was not happy with the resolution. It was a little fine print that they kind of threw at me that I thought should have been covered.

I agree with many others: AHS employees were professional but their choice of partners causes issues. My major complaint is with the way that AHS handles AC repairs in that they state that they will only pay a maximum of $10 per pound for replacement refrigerant. My system uses R410A which is commonly listed for $150-$170 for 25 pound containers or $6-$7 per pound. The contractor has billed $55 per pound for the refrigerant which equals to a 685% markup. I understand that companies need to make a profit, but this seems like the contractor underbid their repair agreement with AHS and is making it up by grossly overcharging for the refrigerant.

Placed service request for AC not working 05/25/18 in the morning. Service person showed up at 2 pm on 05/26/18. I was told that there were a few options for getting AC working. Our cost being anywhere from $1000 to $5000. Since it was Saturday, repair person stated that he would not be able to get specific costs on parts, etc until Monday. Did not hear from repairman until 8:45 pm on 05/28/18. He sent a text explaining options. The less expensive option involved ordering a compressor and he stated that it could take days. The most expensive involved installing a new unit and that could be done right away.

I have been with AHS for the past 17 years. For the past 3 or 4 years I have had problems with my AC every summer around the same time. Someone comes out say it's this, that and the other. Well finally this time they say it need to be replaced. Contractor that came to my home told me that the parts that needed to be ordered were outdated could no longer get them. AHS agreed to purchase heat and air pump. They telephone me and told me what my out of pocket expense would be. I said that was fine, please place the order. They said the Contractor would call when the unit was in to set up an appointment. I had not heard from Contractor nor AHS so I called AHS. They put me on hold and told me that the Unit was with the contractor. Told me to contact contractor to set up time.

On May 20th I reported a Hot Water Heater failure to AHS. I paid AHS the required $75.00 charge and I was referred to LiveGreen Plumbing Services that I called on May 21st and was told that the earliest date they could provide the service was May 24th between 2-5pm. At 4:30pm on the 24th having heard nothing from LiveGreen I attempted calling both numbers to no avail. One rang and cut off, the other said the mailbox was full and disconnected. A call to AHS resulted in a rep trying both numbers and getting the same response. On the 25th I called AHS to request another contractor and was verbally attacked by a rep who claimed that I must have missed the appointment and when I objected, said that if I spoke to her "in that language" she was going to hang up on me. This call resulted in her "instructing" me to call the company and request another appointment.

My landlord provides an AHS warranty with her home to promptly take care of maintenance issues. My central A/C has been out for two weeks and there is no solution in sight. The unit began making a high pitched squealing noise from the outside fan on the morning of May 15. Then it stopped cooling. I called AHS and they said the earliest they could get someone out was May 17. They used a contractor located nearly two hours away. When he arrived he found ice on the Freon supply line and said he could do nothing until the unit had thawed. He said he would try to have someone come back in the afternoon. I received a notification that someone would be there again be there between 12 & 4. No one came.

I purchased a home warranty with American Home Shield specifically for my A/C because I rent out my home during the summers and I didn’t want my renters dealing with any heat issues in Oklahoma. Well, sure enough, my A/C went out. I paid the $100 service fee to have a guy come out and was VERY disappointed to find that the warranty ONLY COVERED 10 PERCENT of the cost. That is a joke. Thankfully, the guy who came out did the bare minimum required so we can switch warranty companies and get it properly fixed in a month.

I have been an American Home Shield customer on and off for quite a few years. Never again. I'm going to have to file a complaint against them with the BBB. Sears and A&E is the worst repair service I have ever seen. After months of service calls and money spent, my fridge still isn't working. I would not advise that anyone use them.

I reported my oven not working in Feb. Here it is end of May. Nothing. I was told in March by the guy they sent out the oven was not repairable. I'd need a new one. I've called over and over and still nothing. I'm actually sitting on hold while writing this. They said 5 minute wait. I've been holding for over 15 minutes but believe me when your monthly payment is due they don't hesitate. Update still on hold 38 min.

I called a claim in to American Home Shield for the water heater that was leaking. Within a couple of days, the contractor came out but he was really rude. He had a bad attitude with the way he was talking and he didn't care to answer any questions. He was not professional and it was upsetting that American Home Shield has a rude contractor. I went with my own people for that repair but I didn’t get my $75 back. I had called American Home Shield back so they can review it and they can give me back the $75. The first time I called, the girl was really nice and it looked like she knew what she was doing. She was very apologetic and understanding about it. But then the second time I called back about it, the guy that talked to me was just mad. Maybe he was just having a bad day but he said that they don't give a refund, that that is not part of what they do and that they had never done that before.

We bought the house a year ago and during the times that we have used American Home Shield, we've had really positive experiences, being a new homeowner. That was why we renewed with them. Most recently, the temperature started going up so we called the AC claim in. I had to do it all automated and it was a weekend but someone reached out to me within that day of calling. The technician gave us some suggestions over the phone so we kinda started the process. When he came out, he repaired it quickly, promptly and thoroughly then he gave us some other recommendation. He had also come out once before for an issue with the air conditioner so that was nice and he was able to help.

I filed two different claims with AHS, one for the sump pump and the other one for the bathtub. I submitted them both online and the process was easy. Their response was the quickest I've ever had since having them. 2 Sons Plumbing came and they were great. I had them come back and fix one because they said it wouldn't be covered by AHS, and I was able to feel comfortable with them when they came back and did the work that was off the insurance. I'm very satisfied and I'm gonna use AHS again.

When I submit a claim to American Home Shield, I usually do it online. I talked to somebody on the phone, but you know how it is when you’re calling and you’re on hold. So, I have an account set up with them and so I just go in and send it and it’s very easy. Recently, the refrigerator stopped cooling so we made a claim and they sent a guy out from Universal 1 Repair. He looked at it and ordered the motherboard and front panel. He replaced everything but it didn't help at all. They said it must be the compressor and so they came out a week later and put a new one but it still didn’t work. This whole process took about five weeks and we’ve been living out of coolers for two weeks. AHS brought us a mini fridge to use and that helped us out.

My toilet was running slow. I went online and submitted a claim to American Home Shield. The claims process was great and my issue was fixed by High Priority Plumbing and Services. They're always within two days, so I like their work. They're very friendly.

The contractor that AHS sent did my bathroom sink and cleaned my A/C. He fixed my issue and left. I had another claim within the same week and that was for plumbing. One of the toilets was stopped up and the other one was leaking from upstairs to downstairs. The contractor for that was fine as well. He said that if he had to do anything else, he would have to go through the wall or put a hole in the wall. But it hasn’t been leaking since. I compared AHS to some of the other plans and I was going to cancel them one time because there was another company that was a lot less expensive. They were almost $20 less than AHS. I pay $100 for AHS to come to the home and I've used the warranty twice so it pays for it. I would recommend them.

I've been using American Home Shield since 2002. Recently the AC was not cooling so I called AHS to get a contractor sent to my house. I went online to file a claim and it was easy. I also talked to them on the phone once or twice and they're very helpful. The young man that came here was very knowledgeable and professional, and he let me know what was going on while he was working on my machine. The house is now cold like it's supposed to be. I recommended AHS to many friends.

When you buy some new place and all the appliances are in, you never know if there's a problem or not. Getting a home warranty is the smartest thing you can do. It takes so much worry out. We bought a new condo and did a lot of research before we went with American Home Shield. It was rated the best. It's pretty expensive but then you use it and then it's pretty cheap. That's the way it works.

Recently, I had to have my dryer replaced. I called American Home Shield and they took my call. The contractors came out the next day. They were very professional and good at what they were doing. He explained what was going on with the machine. He said that he would turn that report into AHS and AHS should be getting back within a few days which they did so I didn’t have any problems at all with getting things replaced. I also had a washing machine that they did about two years ago. Also, an air conditioner was done previously and it's still working without any problems so far.

My dryer was making a terrible noise and the icemaker in my refrigerator wasn’t working, so I filed a claim for both with American Home Shield by phone as it was more convenient for me compared to filing online. The AHS representative was polite, understood my situation and he took care of it very quickly. I love the contractor that AHS sent. They were very knowledgeable and the best at what they were doing. They needed to order a part and they did it right then and there. Within a week, they were able to come back with the new part. American Home Shield always served me very well. I’ve been with them for about 17 years and I would recommend them to a friend.

I had two plumbing issues and Performance Plumbing was good but Agility Access Plumbing sucked. The guy from Performance came out and worked on my garbage disposal. He had a brand new part in the truck and he just put the new one in so he was fine. But when Agility Access Plumbing came out to do the water heater, they ended up putting pipes on my front porch. So if water leaked out, the front porch would be flooded with water. It was a stupid, nasty, tacky job.

I called American Home Shield because of a leak on my basement floor, which appeared to be the water heater because of that's where most of the water collected. However, the plumbers sent by AHS said that it was not the water heater and recommended that I instead call a HVAC person to service the furnace. The plumbers said that AHS could "transfer the ticket" to a HVAC person, and that I would not have to pay the service fee a second time.

I've been with American Home Shield for a lot of years. When I had an AC issue, I contacted them and the rep I talked to was good. She responded quickly. Then, the person that came in from A-US Air Conditioning of Texas was great. I was gonna upgrade the system and the contractor told me that the whole inside unit was gonna cost $2,000 while the outside unit was gonna cost $4,000. I did my research and if you'd get a very large and expensive company like Jon Wayne, they would do it for $7,000. Then, a small company would do for $12,000 for the entire deal. I then called Home Shield for the cashout and they only gave me $685. I was disappointed and it took me a little while to talk to them about the situation. I was also gonna cancel because I talked to my friends and they didn't really like it. But other than that, everything was good and they told me that I have to wait for my cash back now.

I had a stove that was not working. I submitted a claim to American Home Shield over my computer and right away, they sent a technician. There was some stuff that wasn't heating up and they replaced it. Now everything works, but I'm still waiting for my refund. It's been four weeks now. What happened was the computer didn’t take the payment, so it was unpaid. Then the computer went ahead and took it and I already paid it over the phone. But I like American Home Shield.

I filed a claim for a repair of my ice maker in my fridge online with American Home Shield. The contractor that they sent knew his stuff and was quick. He had to order a part which took about four weeks but since the repair, everything has been good. I got this AHS coverage by buying the house and the AHS administrative system is not very good in terms of keeping track of the plans. I had two plans and one plan should have been voided because I put a request then under the first one which ended up going under the old homeowner and it never got fulfilled. It was a little messy in terms of their account keeping in relation to the address. But AHS is a good program to have so that I don’t have to worry about major expenses relating to the house. It is well worth it for peace of mind.

I filed a claim back in November 2017 for my oven that wasn't functional. American Home Shield sent out a company and they told me that they needed to order parts. However, that company didn’t call me back for a month or two so I called AHS. Finally they came out, replaced that part and the unit got worse. It wasn't even turning on anymore. The technician who came said that he has to replace the oven. And that was the last time I heard from them. I called American Home Shield and told them the situation and they said that they have to look into it. But they didn’t call me back. I called them after a month again and they said the same thing. They have to contact that company and figure out what’s going on. And nothing has happened so far. My oven has not been fixed for over six months now.

I have rental properties and I filed three claims to American Home Shield at the same time. I did a claim for appliances and an AC for the other claim. I did it online at the start. AHS's site is user-friendly but because I have more than one property, some of the properties come up and some of them don’t. AHS should fix it where all of the properties should come up at one time.

When the oven was doing weird things, lighting and then not lighting, we called it in and the claims representative was good. The contractor gave us a call a day later. He changed his schedule for us because we couldn't be home at the time they had it for. He was really nice to switch it and work around our schedule. He came out and fixed it. Everything has been good so far. I like that it's usually really good business when American Home Shield comes and I've always been happy with the work they've done. Having the warranty on the property is very valuable. We never know when something breaks down. We don't have to worry if we have money saved for it. I've recommended American Home Shield before and I would tell my friends it's great. It's a good company to have.

My wife and I are veterans and we have two little kids. A sewer line burst and we had to turn the water off. We have sewer water throughout the house and it's been a nightmare. I filed a claim through American Home Shield’s online service and their website was pretty steady across the board. But we got tossed around for over eight hours in one day just to get the same answer. For piping or sewage blocks, if you don't put it in for emergency, it takes forever for the contractor to come out. AHS expedited the claim but then the plumbing company that they went through wasn't available.

The fan motor on the compressor outdoors was bad. I called AHS and the rep said they’ll have somebody out here. And it only took about 15 hours from the time I called to the time a tech came out. The tech seemed to be really knowledgeable about what he was gonna need before he even got here because he had called and asked what we were having problems with. He even brought parts with him and it took him about 45 minutes, and he was set, done, and over, and he was gone. Everything has been working perfectly since the repair. I'd recommend American Home Shield.

American Home Shield sent out a Sears repairman for my refrigerator. Unfortunately, because the line is frozen, we would have to thaw out our refrigerator and freezer in order to have that frozen line unthaw and then hopefully our ice maker will start working again. All my experiences with American Home Shield and their service providers have been excellent. And they do a great job of keeping us informed of what is going on and where we’re at with the process.

Submitting a claim for my air conditioner was painless and easy. I did it by phone since that was what's closest to me. I didn't have a computer with me. However, it took them a little while to be able to get somebody out. So, we were without an air conditioner for almost four days which was pretty rough in the summer time. But it's good now. Overall, AHS' a fast and reliable way to get something fixed in your home especially if you're a single mom.

When we had an AC issue, I called American Home Shield to submit a claim. The rep was good, but sometimes they take a little bit longer with scheduling. I've had them for four years now and since I've had problems, I've never gotten a reimbursement. I always buy a new one by myself. Other than that, American Home Shield is good.

The washer wasn't draining so my husband submitted a claim with AHS. There was a lot of miscommunication because the contractor or somebody there wasn’t communicating with AHS. They thought that we had all the parts but when the contractor came, the parts weren’t here. So we had problems trying to get the pieces in. The contractor also had to come twice. It was back and forth and it wasn't an easy process. The whole thing took over a month.

I had a three-in-one claim with AHS. There's plumbing, electrical and air conditioning. Submitting the claim took a while because when I got the renewal done, I was told that I could use it as a one service rather than three separate services. So, there was a confusion in communication and a massive delay in solving the issue. It got to that point where I had to escalate it all the way to social media to solve it.

I have a washer and dryer in a rental unit that's not working. My husband unplugged and replugged it but it did not work. I called American Home Shield and they sent someone out but he was not able to repair the unit or even move it. We thought he was coming back. But I went on my email and saw that there was another company that was supposed to come out instead. So I called them today. They called me back and they are going to call Whirlpool to make sure if the dryer off the washer is covered. If not, there's a separate charge for that.

I had AHS in my old house and I've used the warranty since about 2011. My dishwasher wouldn’t drain and it was really easy to submit a claim online to AHS. The contractor they sent was great. He was very professional, very friendly and courteous. He fixed it at first but it continued having an issue. I submitted another claim and it was a week later that he was able to come out again and finish the job. I had to follow up and then he was here the next day. AHS is very prompt, like in the immediate release of a request. There's a response that comes and then within 24-hours you usually hear from someone. I've had a handful of claims that I've had to put in and there was the other one that didn’t get approve but other than that AHS has been professional and I'd recommend them.

A breaker for our Whirlpool tub and some of the electrical outlets were not working. I initiated a claim with American Home Shield. It took them a week or two to send someone out, but the first contractor did not fix anything and left. Then a second contractor, Baker Electric, came in and their technician took a few tries at repairing the issue. After a couple of attempts, he finally figured out which outlet was messed up and he replaced it, and he replaced the breaker as well. He was really great and he fixed everything that I needed. I would recommend the American Home Shield warranty to a friend of mine, but I would warn them that sometimes the service can take a little while.

When I had a plumbing issue with the garbage disposal on my rental property, my renter called me and reported it. I said, “Let me take care of it,” so I called American Home Shield to send someone out to take care of it. They dispatched somebody, and got it scheduled quickly. The rep got there and looked at it, and took care of it within a matter of minutes. It ended up being something very minor. My renter said BestWay Mechanical was great and came in very professional.

I called AHS for a blower repair and the claims representative was great. He was a nice guy. Since the repair though, it still doesn’t blow right. The blower seal does not seem to be blowing like it’s supposed to even when the temperature goes all the way up. But I would recommend American Home Shield because it was easy to deal with them and the price is worth it. Having a warranty is very valuable ‘cause I don’t have a handyman in my life and you know when to prowl them for little things.

We had a couple of leaky toilets in the house that we were renting out. We called American Home Shield and they sent somebody out the next day. It worked out really well. Our renters dealt with the contractors and they said everything was great.