American Home Shield Reviews

I filed a claim for an electrical issue online and got a notification that said someone would get in contact with me shortly. The guy AHS sent was knowledgeable, so my experience was okay. I get text notifications when I book something, which is like an appointment reminder. Home Shield is a good idea and I like the concept. I got my entire house rekeyed after I moved in, so that was a nice treat.

I bought my home back in September and I had a couple of issues with the air conditioning. Twice, it wouldn't kick in. I called American Home Shield because it was quicker, and they got to me and scheduled it right away. The contractors they sent out were very polite and prompt. However, it was frustrating that we used two different services instead of the same guys and then both of them said two different things. One was a switch and one was a door switch, and it was odd. It has never happened before and all of a sudden, it happened two times. It caused a lot of frustration. You didn’t know what exactly happened and here it is, one little switch but you never know. You take their word for it that that’s what they said. It seemed like it was making more noise out there but the contractor looked at everything and said that he didn’t see anything else wrong with it.

With my most recent claim American Home Shield sent K & S Plumbing. I had asked them to come over and replace a toilet. But they didn’t replace the toilet because they said it would cost $375. They just did some other minor repairs to the kitchen sink. They also showed my wife how to deal with the water heater. My wife was satisfied but I wasn’t, just because I thought the toilet would be covered and that was the main purpose of them coming and they didn't do it.

I had a heating element that went out in my dryer. When I filed a claim, the AHS reps who helped me were very good. The contractor they sent out was very professional and courteous too. Everything was efficient. And since then, everything works good.

My microwave was not working so I filed a claim over the phone. American Home Shield sent a company out. However, they could not repair my microwave because they could not get access to it since it was mounted. So, they left me a little sheet of paper. I called back and apparently, the tech who came went ahead and ordered parts for the microwave even though they couldn't get access to it. I told the representative that I'm confused because if they couldn't get access to it, how did they know which parts to order? The representative was going to contact the company and find out from them what the status was. And then, somebody was supposed to be calling me back, so we can figure out if they're actually going to fix the microwave or if they have to send somebody else out.

When my AC went out, I called American Home Shield and the representative I dealt with was very informative. In fact, anytime I call American Home Shield, they do exactly what I ask of them. They get me scheduled and usually, someone calls me in a timely manner. For my AC, they sent a guy out but the transformer had to be replaced so an electrician had to come out. But the first guy had not written good notes so when the second guy came, he didn't have the right part. The repair did not get done and I had to wait another two days. But when the technician came back out, the issue was resolved within an hour and since then, the AC has been back to normal.

I had a leak in my air conditioner and it was out of Freon. I called American Home Shield thereafter. Their contractor explained everything and told me exactly what was going on and what he had to do. Whenever I call AHS, they're very helpful and they get on the problem right away.

My washing machine doesn’t drain for some reason when it goes through a certain cycle. It doesn’t happen every time, but every once in a while, it gets stuck on the last cycle so, it does not drain at all. I would shot back the water out of it and then wring all the clothes out and put them on the dryer. The tech came over, did some tests and told me to wait as long as possible because it eventually kicks back on and it might take a day or two. He didn’t see anything at the moment so he told me to take pictures the next time it happens and that I had 60 days if I needed to call in again before I was charged another $75. He was a nice guy. He came later than what he was supposed to because I don’t get out of work until 4:00 and he stayed late to come see me after work.

I called American Home Shield and I ended up calling the contractor so I can set up an appointment. The process was n't bad and it was my first time doing it so I didn’t go online. I'm an old school guy and that's just not me. I like to talk to someone personally. That way, I can get the response I want if I got any questions. When I'm trying to conduct a business, I need to know the stuff that has to be done because I got questions and any concerns, I'd rather do it face to face.

I submitted a claim to American Home Shield for my AC over the phone. It was quicker that way and it was great with their rep. They listened to what my issue was and they had the AC service company. They called me back and told me it was gonna be four days before the contractor could get to me. Our temperature at that time was 90 degrees so they offered to call the contractor back and they listed me a priority. And there was someone at my house the next day. The tech was very professional and courteous. He introduced himself at the door and let me know everything that he was doing. It was a part that was bad and he called a local supply place. Then, he got the part, came back, and installed it and the air conditioner works now. My experience with AHS has been positive.

We had leaky faucets so I went online and submitted a claim to American Home Shield. Then a plumber from DNB Plumbing Home Services came out about two weeks ago. We had new inserts but the faucets were so corroded they had to be replaced. The faucets were also damaged from the tools that were used when they were being taken off. The plumber needed some more parts and he ordered the new faucets from the company. He then told me to contact him when the new faucets came in. So when they came in, we called and set up the appointment. I told them Friday and they were supposed to show up at 5:00 yesterday. At about 6:30, I tried to call but the office hours were over so I left a message for them. They had a five-hour window and I waited all day but I never heard from them so I'm really not interested in having them back in my house. I know they can't be more reliable.

We've had American Home Shield since September and they've done a good job. They come when they say they will and we're getting our things fixed. And it’s priced fairly. When our garage door was not doing its job smoothly and the box outside that we press to open it wasn’t working, we submitted a claim, AHS called and we set up a time. A guy came out and fixed all that stuff up. He communicated well and told me what was going on. Then the $75 fee was taken out of my credit card so it was pretty easy.

The outside unit of the AC was going on and off. It would run for about 15 seconds, make a terrible noise and be off for 45 then come back on for 15. So I filed a claim on it online on a weekend. On Monday, I got the confirmation that American Home Shield got it and they said I would get a call from the AC people in 24 hours. I got the call on Tuesday and then the technician came out on Thursday.

I had a stoppage in the kitchen sink and a leak in the downstairs half bath. They were simple claims with American Home Shield and Roto-Rooter got them done. They did the kitchen sink and it was just something loose for the commode that was leaking downstairs. However, for the third claim, I didn't know where exactly the leak was coming from or the terminology that I needed to use so I said "leak." But the leak was coming from the valve so I have to specifically say "valve." And so for that reason, the contractor couldn't touch my tub.

When the first tech came out for my air conditioning, he had a pickup truck and was wearing shorts. He had no identification and no tools to speak of. I thought it was odd and I wasn’t comfortable with him. I even called American Home Shield on it and I told them that something was wrong but they said they check out their people. But this guy was telling me that he has worked for this contracting company for two or three months so that told me that American Home Shield did not check this guy or the the company out.

My experience with American Home Shield was great. I submitted a claim over the phone and their rep and contractor were great. The service was amazing and everything is working great now.

I had a wire that was chewed by a squirrel and I filed an AC claim to American Home Shield. I sent everything online and the process was really easy. Then, someone from Myers Comfort came out and he was fabulous and pleasant. He called before he came which I thought was wonderful. It was weird because I was in the middle of traffic and I couldn't get here on time, and he said he's got somewhere else he could go to and would be here in a minute. The job was done in about 15 minutes as it was an easy fix for a simple problem. After the repair, the AC is wonderful. I'm gonna get American Home Shield in charge of my other house too.

Getting the warranty with American Home Shield is something great to do. I filed a claim over the phone and online for my air conditioner. The site and my interaction with the representative were good. The fan wasn't working and the technician came out and worked on it. His knowledge of the equipment was good and it's working great now.

I submit claims with American Home Shield over the phone and sometimes I have to wait a long time. Their representatives are helpful, however, some contractors are not very competent. Sometimes, AHS sends some technicians that don’t know very well, so that’s a problem. I recently had an issue with my Trane AC and the first guy that came out didn’t know how to fix it, and I told him not to touch it and not make any mess. He told me himself that he doesn’t know Trane. AHS sent another guy and he fixed it. The air conditioner has been very good since the repair and the second contractor knew what he was doing. It took him 30 or 40 minutes and he put some Freon.

I filed a claim online for my air conditioner which was constantly running, and the site was very user-friendly. The technicians told me what they were looking for and what they were doing to pinpoint it. Although it took two visits, they took care of the AC. The two visits were about a week apart but only because there was a weekend and a holiday in there. It took me a couple of days to even call. Besides, it was no problem because it wasn't that hot out yet. There was also no charge for the second one. Everything was great and I'd tell others to sign up for American Home Shield.

Our washing machine went down and we called American Home Shield. They sent Briggs Appliance to do the repair and the washing machine has been working wonderfully ever since.

My air conditioner quit cooling and it was a hundred degrees outside. It was terrible. American Home Shield sent someone out to look at it the next day after the initial response. A motor had to be ordered for the unit and this was on a Friday, so we had to wait the whole weekend and it was very miserable. My interaction with the contractor was excellent though. I was very happy that they were able to get to it as quickly as they did and I understand that the part had to be ordered. I’m also very happy that I kept American Home Shield. In fact, I had been recommending them to all my friends that are buying homes.

My experience with American Home Shield has been great in the last six years. My real estate agent got the home warranty when we bought the house and AHS was the one that was offered in the contract. And recently, I made a claim for the exhaust fan of the stove and the process of submitting it online went smooth. A guy came out and ordered the part but when the order came in, it was the wrong part. The people got ahold of me and apologized. A few days later, they got the right part in, and everything was taken care of.

When we submitted a claim for the AC, the process worked very well and we were happy about it. The representative was professional and he knew what he was doing. The contractor did a really good job and the AC is working now since the repair. We have been with American Home Shield forever and I recommend them.

I recently had an electrical issue with my garage door and American Home Shield sent somebody out under the warranty and it didn't work. It stopped working so I called somebody else. The person that they sent said that they didn't install an extra rail across the new door so that was why it stopped working. But I haven't had a problem with a technician yet, just with what they don't cover. I've been in my house and with American Home Shield for 16 years and whenever I submit a claim it's just always, "Well, this is not covered." They'll send someone, you'll pay your service call but more than likely it's something that they don't cover. I've only had one situation where they actually covered it and that had to do with the air conditioning call. I feel as though if I'm paying them $500 extra a year they're gonna pay for whatever needs to be done and then they don't.

The air conditioning wasn’t blowing cold and I called American Home Shield. It was a very quick and smooth process. The guy they sent fixed it and we were all good.

My first experience with American Home Shield I called them up and folks were dispatched and it went pretty good. But the second claim, for the repair of an outdoor hose bib which is all within the contract, it was really sad. AHS had some very uninformed agents. I explained it to them about five different times after they had sent a note denying it. And the hose bib can only be denied if there's some kind of an alleged freeze. In Texas right now, it's not freezing so I tried to explain it to them and after 30 days of phone calls, they said, "Well now, it's gone beyond the time."

I've had a good experience with American Home Shield, but I've had a bad one too. Normally, I submit my claims online. But from now on, when my claim is for heating and air conditioning, I'll be calling the rep that I usually deal with there and have her place the service order so that I can have Altus Air Conditioning as my contractor and get the technician that they send out to do the repair. If I file the claim online, it would be the luck of the draw in getting assigned to a contractor and there's one guy that I don’t ever want to see again. Two weeks had walked on, but this guy would not get orders placed and Altus Air had to come out and fix what he did, and they got the work done by the time that we needed it to be done. The technician of Altus Air found parts that weren’t even put back into the air conditioner by the other guy. He got the AC fixed within 30 minutes and it has been working fine since the repair.

The guy that American Home Shield sent out was very friendly. He fixed the problem and it all works great. AHS is pretty good and the people that they send out are great service people. But sometimes when I call AHS, it takes too long to get them on the phone.

I had an issue with my plumbing. Our toilet was leaking. AHS had it checked and it wasn’t really leaking. It was just the flapper wasn't going down. They were able to address the issue in two days. It was done quickly and then we called them again another time for our well pump. That wasn't that quick but it wasn't really on their behalf. It was mostly on their contractors that they assigned me. They have been working with AHS for just a short period and they didn't want to go through AHS. They wanted me to pay out of pocket instead of getting AHS to pay them for some reason. And then I called AHS and they were like, "What?" Then they sent me somebody else and that person came the same day. They split their work and it was so quick.

Our on-demand hot water heater wasn’t heating up anything. I went online and filed a claim to American Home Shield, and it took about 24 hours for the contractor to come out. The online process was very easy but I didn’t have anywhere in the website to tell them that it was an on-demand hot water heater instead of a tank one. The contractor just assumed it was a tank and they weren’t prepared when they came out, so they had to make another appointment, which was a pain, and I had to wait over the weekend. The guy who came out couldn’t help me because he wasn’t trained in those. So, he had to call a guy that was but he wasn’t available till that Monday and he did very good. He was able to troubleshoot and put in a temporary piece, a part that went out. He came back and followed up, and ordered the right one. And then, he came back and took good care of it. So, I was really impressed with that.

The technician American Home Shield sent ended up having to come out four times for the dryer that wasn't working properly. He was nice, pleasant and helpful. The dryer wasn't fixed the first time the claim was called so we had to resubmit. The second time, it was considered fixed but it wasn’t so we had to resubmit.

We live in south Texas near San Antonio where it is hot in the summer. Our home central HVAC system stopped working April 1, 2018. We immediately contacted American Home Shield because we have had a home warranty with that company for several years. American Home Shield sent a technician to our home during the week of April 2-6. He evaluated the system and said we could use our American Home Shield home warranty to repair the system by replacing only parts that were broken or we could pay ourselves to replace the complete system without help from American Home Shield.

I called the company in December 2017 to change the payment draft date until the 25th of each month. I was assured that it was taken care of. They've overdrawn my account 3 times in the past 6 months. After the second time, I took my payment information off file and paid online. When my contract came up for renewal, a retention specialist guaranteed me it would not draft before the 25th of the month. It drafted on 4/27/18 and then again on 5/20/18. Because it drafted early and overdrafted my bank account I felt I could no longer trust the company to do what they agreed to. I cancelled service and asked for a refund. For 3 weeks they told me they were processing a refund, but on 6/12/18 they told me there would be no refund because of a contract termination fee. I shouldn't have to pay a termination fee when I cancelled due to repeated errors on their part.

I previously posted an unfavorable review, and since that time AHS contacted me and refunded close to my cost which I accepted. I assume it was my negative review. I appreciate their trying to help resolve the matter, and concern for my situation.

I called for service on my central A/C. I immediately got a vendor and contact number. However, that contractor did not call me within 24 hours. After I called the A/C contractor 3 times, they sent me a text message saying they don't cover my area. After long holds on the phone back to American Home Shield, I finally was told that there are no service reps in my area. The last time I called on my pool pump, I got the same answer. AHS reps didn't get the point that they were not satisfying my needs. I spent 2 hours (2 separate calls) on hold with their cancellation department trying to cancel my policy. Finally I complained on a 3rd call and they said someone will call me within 24 hours. There is no place on their website to cancel a policy. There is no place on their website to place a complaint. They are a ripoff.

Have been an American Home Shield customer for years and have had generally decent service until the most recent service call request. Gas water heater began leaking 6/15/18 in the later afternoon. Immediately notified AHS for service call. AHS quickly had a plumber contact us, only for the plumber to advise that he didn't work on our type of gas heater. Notified AHS immediately, as water didn't stop leaking just because the plumber assigned didn't know how to work on the appliance.

Call made to fix A/C. 5 days later “Scott” from Fire and Ice Heating & Air showed up, diagnosed problem and left saying he needed a part to fix the problem. That was June 6th. We have never heard back from him. Several days later we contacted American Home Shield, telling the agent we had still not been helped and that Scott did not return calls. We were told the company had to order the part and it would take 3 to 5 days. Well, 10 days later, June 16th, agent Chastity stated we had to allow 3 to 5 days, right from her scripted note card, and the service man would arrive on Monday, June the 18th.

My experience with American Home Shield was not a good one when I filed a claim for plumbing. I called them over the phone because at that time, I didn’t have my contract number to do it online. They said that they sent me the contract papers but it had been returned back to them. When I was looking at the address that they have for it to be returned or sent to me, they had my incorrect address. So I called the other day to give them the correct address. The contractor ended up calling my phone to ask me what my address was and he told me that he was at a different house number.

The pump wasn't draining as it should. I went online to submit a claim with American Home Shield and the process was simple. I scheduled it and paid for it online as well. Within two days, a guy from Gaige Appliance Repair showed up and fixed the issue. He was quick and to the point.

Our washing machine broke. It was easy submitting a claim with American Home Shield for it. They did a wonderful job. The contractors, however, weren't nice nor professional. The first guy ordered all the wrong parts. The second one was on the weak side, and the third guy was just the same with the rest. The unit still hasn't been fixed and it has already been two months. AHS did everything but it was just different from Sears.

Since we bought our home in December of 2017, we have been covered with American Home Shield. Submitting a claim with them is no problem. I do it online and as soon as it’s assigned, I call the contractor. We had a problem with the seals on the toilets and there was a leak from the dishwasher line. AHS sent good contractors who were also kind. They came in, did the job and were clean and left.

They sent a technician in a timely manner for the AC, which was continuously running or operating. That technician was cordial and I was able to accompany him as he did the work, so it was good. He determined that the Freon was low and so he added it in. He explained that the contract only pays for the service call and not for the Freon. He then completed the work and the air conditioner has been working well ever since. He also advised me and it's a 60 or 90-day warranty on that repair. I've got a reminder date set on my calendar to double check to see how the air conditioner is performing before the warranty is out. So far, it's been good with AHS. We've had a garage door issue about six months ago and then we had the swimming pool pump heater issue and they fixed that. It’s all working pretty well. You should consider American Home Shield. They're worth the value.

We just bought the house and everything inside was original. We've had a couple of claims with American Home Shield and someone is always there to answer when I've used it. It's easy to do it online and they always verify your information when you call in. Then, they assign a contractor immediately and some of them you have to call but most of the time, they call you. We've had Crown Services and they've been really great and easy to work with. Also, they were very knowledgeable, professional, and really straightforward, and they seemed to know what they're doing, which is important because they're coming into your home. But they have a company they work with called Allstate Plumbing. I only see bad reviews about them and a lot of their bad comments come from Allstate. It reflects on them and that shouldn't be the case because AHS is a good company.

I'm very happy with American Home Shield. I called and talked to a representative to file a claim for my hot water heater that had a control element which stopped working. I immediately got which company was coming out as well as everything that there was to know about that company and the individual who would be coming out. That was the best experience I've ever had. Also, two technicians came to the house and they were done in about an hour and a half. They explained everything to me and it's been running great ever since. The only thing with American Home Shield was the price that they have to continue after I purchased my home. I put the upfront money on it, but to continue with it was a little expensive to keep coming up with that huge amount first off right off the bat. Still, I'm very satisfied with them.

My microwave went out and was making a humming noise. I submitted a claim to American Home Shield over the phone and it was pretty streamlined and straightforward. They’ve been having problems with the GE monogram series and the magnetron tube for some while. They’ve already been out to replace it three times before. And the third time is a charm and they said they would replace the unit. They gave me the option to replace it with a JennAir and a cash option. The system we have is a GE monogram series and they're only providing $1,600 to replace it. The new one is $1,000 more and we've been searching and trying to find a better deal. I'd definitely recommend the service and it's worth the money.

When I had problems with the air conditioner, the contractor that AHS sent out looked at it. I have dual air conditioners here. So I wanted him to check both while he was here. So he checked a few things on it on his own and he said that it was good. However, the following week, the air conditioner he looked at, went out. I called AHS and explained that to them. But they said that I had to pay another service charge for it since it was not the one they had worked on. Then I said that nobody in their office told me that I had to pay for another service call for anything and if they were checking the air conditioner, they should check both of them. Then I asked to talk to their supervisor, and they said that would get him. They came back on the line and said that they would take care of it. So they waived the fee for that.

There was an issue with my air-conditioning system and I filed a claim with American Home Shield. The contractors that they sent were polite, on time and did a great job. I’m very satisfied with AHS. In fact, I’m talking to all my friends who are buying a house or own a house to have American Home Shield. The only problem I’m having right now is whenever there is a deductible, AHS always takes twice. They double charged me in May for the air conditioner, then they double charged me in June for the refrigerator. So my Bank of America account is now negative $235. I went to Bank of America, but they told me that it’s not their problem and that I have to call American Home Shield. When I called AHS, they were courteous and helpful. The last time I talked to them on June 15th, they told me that they will put my money back into my account but they never credited me.

The electric, the garbage disposal, and the air conditioner were corrupted all in one week. And American Home Shield was very good at either replacing or fixing everything that needs to be done. The garbage disposal exploded as the water shot out of the middle of it when I flipped it on. So, I made a claim online to American Home Shield and told them to bring a new garbage disposal as it cannot be fixed and we needed a new one.

When I had a plumbing issue, I did the claim online and American Home Shield called me right away so it was great. Dealing with the contractor was very good and the service was very fast. Since the repair, there has been no problems and the plumbing has been working fine.

My garage door wouldn’t open or close at all, so I submitted a claim for it with American Home Shield which was pretty easy. I made a phone call and had them arranged with the company that was going to come forth to inspect and do the job they needed to do. A part was damaged totally so it was replaced. I've been with AHS since 2014 and they usually send contractors out in about 24 to 48 hours. And I like the professionalism that these contractors have. They say they would be here at a certain time and they would show up in a timely manner. Their repairs are good and I haven’t had any issues after things have been repaired. I’m very pleased with American Home Shield.

The representative from American Home Shield whom I spoke to over the phone to submit the claim was very helpful. She told me how the process was gonna go with the scheduling. Once Greenway received the order, someone would give me a call back. I got a call the same day and they scheduled it around my work schedule. The contractor explained very thoroughly and was very helpful. He had to order the part and he would call me once he got the part back in and schedule when to come back out and they scheduled it again on my work schedule. They gave me a window and they called me when they came to my house. I was able to go to work and then I was able to leave work. Greenway came out to replace the timer of the dryer. And I'm not having any more issues with the dryer since the repair. I would recommend American Home Shield.

I've had good and bad experiences with American Home Shield. I've had some issues where I had to continue over and over to tell them what was needed. They've also told me that it wasn’t and that's happened at least three to four times. In addition, I've had some of their contractors try to charge me off of the American Home Shield when it was a covered issue. Also, I had one contractor that didn’t wanna do the work because AHS wasn’t paying him enough when he called. Another contractor wanted to charge me $300 to do something, so I told AHS to send me out somebody else. The person that they sent after the first one said that he would charge $200, but he'd see first if he could get it to work and I don’t have to pay anything. He got the appliance to work and I didn’t have to pay anything extra.

I had a problem with the air conditioning unit. I submitted a claim on the computer with American Home Shield and it was very easy to do. They sent out a service guy from United Air Temp and he was great. He called me before he was coming to let me know he was on his way and he got the job done. He was really professional and the unit's performance has been great since the repair.

I filed a claim amongst my air conditioning unit. It wasn’t producing any air and American Home Shield sent two guys out. What really hooked me with the first guy was he was very sincere. He was saying that my line got chewed up by a dog or something of that nature. I don’t have any pets. We don’t even have pets in the neighborhood where I live but he looked at everything and he said, “Oh yeah, we'll come out and fix it. There's something going on with your compressor. We'll come out and fix it Monday.” And then I was waiting on a phone call to confirm the time and I didn’t get one so I called AHS. And after from listening to their notes to what he said, there was just nothing corresponding to what he said to me. And they said that what they were gonna do was send somebody else out to get a second opinion.

I had an issue with my air conditioning unit. I submitted a claim by phone with American Home Shield which was easier than doing it online. The first person that I spoke with was very nice and helpful. When they called back to tell me what was gonna be approved, the representative was talking really fast and was kind of impersonable. I also talked to a gentleman one night and he was very short. He was not rude but I got the feeling that he didn't really wanna be at work.

I had a problem with my air conditioner and American Home Shield sent me someone I hadn't had before and they were better than the company they sent me before that. The man was exceptionally nice and everything went according to plan. He went out of his way to take care of it. Even if I didn't have American Home Shield, I would call them again because I've never had a guy come and be as thorough as this guy was. A lot of times, when you have American Home Shield, they're not very thorough. They just go in, they look at it a bum's rush then they leave. And then you always need to have to call them back. But this guy was Johnny-on-the-spot. I file my claim on the phone and American Home Shield sends someone in two days. American Home Shield is top of the line and I would recommend them.

Submitting my claim with American Home Shield was easy, simple, professional, and to the point. And they told me to be expecting a call and who would be coming out. My claim was for a routine A/C review to have it serviced for the summer. The contractor was knowledgeable and efficient. And he assessed the problem, wanted to make sure that the vents were blowing properly and even measuring the temperature. Since the service, the A/C has been operating like it should. American Home Shield is a great service, and they do exactly what they advertised.

I called American Home Shield because I didn't' know what was wrong with my pool. The contractor was very prompt and responsive. The guy calls me when he’s supposed to and does a great job. The pool has been working fine. However, AHS' customer service is tortious. Once you get the right vendor or somebody that was supposed to be coming out, it works. But when you do have an issue, you can’t get a hold of anybody.

My washing machine wouldn't work. I submitted the claim online to American Home Shield and they would send whoever out. One guy came out and had to replace a piece. However, the piece he got was broken in the package. So, they reset the washer so it would work. But, when I raise the lid, it would still stop. The contractor said that we could still use it and when he came out and put the piece in, everything worked out fine. I also had a couple of issues with my oven and my AC. AHS's contractor came out and fixed it properly. He cleaned up all the coils. Overall, AHS is doing great and I have no complaints about them.

We had some storms and damage and I had an issue with my air conditioning back-end. I filed a claim online and the contractor came and checked out the heat pumps and the air conditioning dirt. They fixed the AC and made sure everything was working fine. It was a very nice experience and I would recommend it to everybody. American Home Shield is a great company and I don’t think anybody should have a home without it.

I called American Home Shield because I had water leaking out of the valve pipe in my garage. I talked to a live person and the service was good. The contractor came out, looked at the valve and he had to go get the part. He came back four hours later and he put it in. I never had problem with it since.

We had an air conditioning issue where the outside unit started freezing up. My renter called me and let me know what the problem was. I submitted the claim online through my phone and I got quick service. I did the same thing online when I closed it out. So I placed the request for service and that afternoon I've already received a text that the work order was already transmitted. The next day, the service tech was already contacting me setting up the appointment. And then a day later after he fixed the problem, everything was resolved.

The air conditioner was recently not heating in all the rooms. I had a company that I had come out every six months to do the maintenance on it and the last time the tech came out, he said he couldn't do anything with it 'cause it was shut. It was only a couple of days later when AHS sent someone out and now everything is fine. There are a couple of other things like my water heater that I've had someone out, and the tech sent by AHS said, “We can't do anything with it. You just have to wait until it completely goes out”. The guy did some tests on it, and he said that it was one degree off from them having to replace it.

The email communication with American Home Shield was easier when I submitted my claim online. Our AC unit wasn't cooling and the outside unit wasn't working. Soon after, the AC people called and told me they'd be coming the day after. And the technician they sent out was great. He was very knowledgeable and courteous. He also got the job done and made it work. But when I go online and try to see what the total and how many more payments I'm gonna have, I can't see it. I know what the total is, but I'm on automatic payment and I have three more payments to finish up. But you can't see it anywhere online when I go to my account.

The air conditioning unit was leaking water so I called American Home Shield and the representative explained that I needed to go online. I was trying to ask questions about what was covered but he didn't really know. Also, it was really difficult to talk to an actual person so American Home Shield needs to provide an easier access to a human. Nonetheless, I went online and the contractor who came was awesome. He answered all my questions and walked me through what to look for and it came to the 60 day warranty and he fixed it, so that was good. They came back out because it was still leaking and they wrapped the pipe so things are going well so far.

We had just bought a new house and American Home Shield sent someone to rekey it all for us. The guy was great, super quick, and very helpful. Having American Home Shield is very valuable to us since the house we bought is an old house. If anything happens within this first year while we're trying to figure stuff out and adjust to having the mortgage and everything, it's nice to know that a lot of it is taken care of.

The air conditioner wasn’t coming on and when I called American Home Shield to submit the claim, I talked to the rep and followed the instructions. The contractor came out the next day and they were cool. Since then, the AC has been operating well. I’ve had American Home Shield for years when I was in California and I transferred it when I moved to Georgia. So, they served me well and I would recommend them.

My garbage disposal was too loud and I filed a claim for it online with American Home Shield. A plumber came and checked it, and he told me that it's usually noisy but that there is nothing wrong with it. Because he was already here, I also asked him to help me check the sink. I have two very slow sinks, he checked them and told me that they’re okay. He had come to my place before when he replaced the kitchen faucet because it was not fixable. He was professional and I'm very happy with him.

We had a problem with a water valve for one of our toilets and we weren’t able to resolve the issue ourselves. I called American Home Shield and they sent a plumber over. The contractor called within 24 hours and since it wasn’t an emergency, they came two days later. The plumber was able to resolve the issue very quickly. It was something very simple and there was no follow up required. I paid for the service online, so there was no financial transaction between the vendor and myself.

It took a little while to get our AC claim with American Home Shield done because it was the first hot spell of the year in Georgia and it was hard to get a contractor out. But it was fine. We were leaking Freon but the unit didn’t have a history of it so they’re trying to determine if there’s something that needs to be replaced. We’re actually gonna have the contractor come out again next week and recheck it to make sure.

We've been with American Home Shield less than a year. We had a warranty prior and it came with the house that we bought six years ago, and because we had heavy use for one year they decided not to renew us. So we went shopping and AHS was very reasonable and same coverage, if not, a little bit more. They also gave us much better rate. It dropped 40%. We were paying over a $100 a month for the other product and AHS went down quite a bit. So we were happy with the policy.

Would not cover any of the claims. Customer Service was non-existent. Stated they emailed me several times... Odd, I got your bills and statements but never the paperwork that was supposedly sent. Filed two claims and neither were fixed or handled--so... canceled and am still getting calls! No you could not call when I was a customer. Please don't try to call me now. HORRIBLE!

I thought I had a leak under my sink so I made a phone call to file the claim. The representative was professional and the contractor came within 24 hours. Everything was very good but he said he couldn’t find a leak so he didn’t do anything but looked and advised. He was professional in answering my questions though. I've been with American Home Shield since about 2000 and I've had no bad experiences with them.

One of our sinks was leaky. There was a leak at the joint. The guy showed up a couple of days after I submitted the claim and he fixed it, and it worked. Everything was fine including filing that claim online. I've been with American Home Shield for a couple of months now and there was a very bad experience that I had with their service aide, their electrical contracting.

The air conditioning wasn’t cooling, so I called the 800 number and it was a Friday. The contractor came on Tuesday and the unit has been fine since the repair. AHS did what they said they were going to do and I was happy.

Submitting a claim to American Home Shield the very first time was complicated because I don’t think that other person understood exactly what it was I was calling on. I had to make multiple calls so it wasn’t a very easy process. Nonetheless, the reps were professional. I had to have a couple of different contractors out and the one I had interaction with was very helpful. Right now, we’re waiting for some drywall to be repaired from the plumbing experience I had. I'm still waiting to hear back from AHS and it’s been over a month now.

The dryer was broken and American Home Shield had someone come out within a couple of days. The guy that came out was awesome. He fixed it and he was very knowledgeable about what he did. Also, he asked about the drying time and I told him that it takes more than one cycle. He said that that was the problem and that we might want to think about getting the lint taken out. He also said that this was not something that their company did but he recommended some people. I used the company that he recommended and it made all the difference in the world, so I have nothing but praise on that. Once they did the de-lint thing, everything’s done in my dryer in one time every time.

I had an issue with my plumbing and AHS scheduled to have it fixed. But we had a problem with the company not following the directions to get a key from the condo association because I don’t live there. And so, I recalled AHS to reset up another appointment. The person that I spoke the day that appointment was missed told me that he couldn’t reset up an appointment until he found out if the appointment was fulfilled. He saw on the paperwork that I was a no-show, so he delayed it being fixed by a week because he wouldn’t reissue the work order. I was not pleased with that and then a few days later when I spoke to a woman, she said that was a ridiculous reason and that he should’ve reissued the order and the representative reissued it.

American Home Shield's online site was very user-friendly when I submitted a claim with them online for a duct on my HVAC system. The contractor that came out resolved the problem for now. They said they might follow up, but we haven't heard further about that and my HVAC system seems to be working fine. I've been happy with the contractors that have been sent out. They have always been efficient and good at answering questions if I have them, and they have also been able to explain what's going on. AHS has been good overall and if we've had issues, especially with a new home, their service has been convenient and easy to use.

My fridge wasn't cooling so I went to the American Home Shield website and submitted a claim. Astro Appliance came out and tried to replace the relay on the compressor. I thought maybe it wasn’t cycling off and that was why it was overheating. It wasn't obvious right away whether that worked or not so we had to wait. But it didn't so they came back out. They added some Freon to see if that was the problem but they overcharged the system with it and the whole system froze up. They came back out and released some of the pressure, and the unit started cooling but just back to where it was before. So we were back to square one.

We had a clogged drain and a leaking faucet and American Home Shield sent out a contractor who gave a good service. He showed up on time and explained what the problem was. He also had the parts right on his truck and was able to repair everything that same day. It has been running as it should since the repair. But we also had set up with an AC company, but they cancelled and never came out, and it was still showing on my account. Other than that, submitting an online claim with them was good.

I have a friend who got a home warranty and they liked it. So I thought I’d get one. When our AC wouldn’t blow anything, I submitted a claim and American Home Shield got right on it. They sent a text that said they were in contact with a company that would be calling me, then the tech was out within a day or so. He explained what was broken and was very nice, personable and professional. I was impressed and very satisfied with American Home Shield. It is a good company and I can sleep better at night knowing they’ll come fix my stuff.

The central air conditioning for the main level of our house was not functioning and so we submitted a claim via telephone via American Home Shield. I was very pleased with the contractor who came out but I was a little bit concerned about the lack of information provided by the replacement unit that was provided. Still, things have been cool since the repair.

We had an issue with our air conditioning system and when I called American Home Shield to file a claim, the reps were very helpful. The technicians came out as soon as they were able to, were very professional and got the job done. But the AC leaked and they had to come back. It was for the same system and I was only charged once. Since then, everything’s running good. I would recommend AHS and people should look into it.

Our water heater was leaking and I filed a claim with American Home Shield. Ever since they did the online thing for filing claims, it has been amazing. I like that more than calling and the only time I’d call is if I want a specific company to work on the property. I love that I'm able to pick the company that we want to go out. But I absolutely hated the company that AHS sent for my water heater. Master Plumbers waited nine days to go out to my property. I called them every couple of days and they would say that they were getting on it. It was a small leak, so it wasn’t too bad. Then finally, it was ruining my floor. So, I called and the lady that answered the phone said, “We will get to it when we get to it.”

I called American Home Shield on the 19th to submit a claim for my toilet that was stopped up and that whole process was easy. They had the company call me to schedule, so when I didn't hear from the company, I called them to schedule the appointment myself. The person I talked to, however, told me that they don't do that kind of work so I have to get somebody else. So, from the 19th onwards, I haven’t had anybody out here. But, American Home Shield gave me another company to come out.

I’ve been having American Home Shield for years and they have been great to me. My air condition unit had stopped working on the week we had 90 degrees and it was miserable. I just called in and submitted the claim then someone called me back within 48 hours. Two people came out from American Appliance and they was real nice and friendly. The unit is working now and it's great. Overall, my experience with American Home Shield has been awesome.

I'm a realtor and I usually submit claims with American Home Shield on behalf of my homeowners. The most recent claim I filed was for electrical and HVAC. I've started submitting the claims online more. It's a lot easier and I prefer doing it that way. Their website works really well. Then, we usually are dispatched to a particular vendor out in Montgomery and that has been a bit tricky and hasn't been the greatest. It was Myers and it's hit or miss. A lot of times it's frustrating, more so with the plumbing aspect than anything. However, the one we had this time, it was my first time working with him and it went a lot better. He was from Trinity Heating and Air, which I was recommended to ask for, and he was very nice, very knowledgeable and very helpful. It was a good experience and I was very pleased, even with the customer service.

Our kitchen sink disposal was leaking and I asked American Home Shield to have someone take a look at it and fix it. I put in the claim online and their site was fabulous. It's straightforward and stuff are big so you can read them very easily. It wasn't hard to navigate at all. The contractor was really polite and very professional the whole time. He explained everything very well and when he was done with the repairs, he showed me everything he did and he got pictures with it. So the work was very straightforward and very professionally done. The disposal has been great since. We've done three claims with AHS and all three claim events have been spectacular. And if AHS is an option for somebody, I'd tell them to definitely sign up for it and make use of that service.

We recently had an issue with our AC that was not cooling properly upstairs. I filed a claim to American Home Shield and they immediately responded with an email. They got somebody to come and repair it. The guy said I have to change a vent out and it was gonna cost me $4,000. I paid some money and got American Home Shield guys to come and take a look. I wanted to get a second opinion to make sure it’s all well and good. I dealt with somebody else to come and take a look who was actually a yearly service. They said everything was fine and that I didn't have to change anything. That guy was very experienced and he was able to say that that was typical during the summer here and once in a while, you have Freon changes. He did a good technical solution.

I've been with American Home Shield for about five years now and I haven't had any major concerns with them. But, I've had one bad experience with them when I first got them. I had to go over the girl's head who I talked to and I had to go to a supervisor who rectified it right away. It took me a while to get to that point, though, because she didn't think it was necessary to send a repairman out then. But, I tried to tell her that it was, so I had to go over her head.

We submitted a claim online to AHS regarding our air conditioner and the process was great. It was quick and easy. The contractor couldn't have been better. He was out there the same day, didn’t mess around and got his work done and left. It was very good service.

Submitting the online claim for an AC unit repair with American Home Shield was easy and convenient. Then the contractor responded in a timely manner, but they had serviced too much of the home warranty and exceeded some number of steps, so they had to come back. Everything felt too long when it's 100 degrees outside. I work from home so that made it uncomfortable and we had to fight through 80-something-degree weather while we slept. But they got here in the morning and the contractor worked out fine.

I called American Home Shield and they called me back with the plumber that they assigned the water heater to and then, the plumber came out and gave AHS the estimate. I was waiting for them but they called my son’s number so I didn’t get it. I called AHS and the rep said the contractor tried to call me and I told her it was not my number. So, it took a couple of days longer. AHS paid for the hot water heater and yet, the plumbers charged me extra for the pipes and extra stuff. They had to come anyway and put the hot water heater in, but yet they charged me labor for putting in the little pint of water run-over tank. That shouldn’t have been that much because they had to put the hot water heater in and use that same pipe so, they got one over on me. The plumber himself did good work but I didn’t like the overcharge. Overall, I enjoy that American Home Shield gets right on it when you call and I have recommended them.

Our pool pump wasn’t working so American Home Shield sent somebody out to fix it and our pool is working now. I appreciate the service. However, I’ve been using AHS for years and the hold time is ridiculous. It takes forever as it's almost an hour to talk to somebody.

My air conditioning quit and after the submission of the claim, which went quickly, American Home Shield got in contact with someone to come out and check it out. It took a couple of days, which would be normal, before a company came out. They checked it out and figured out what was wrong with it. The condenser and coil were both bad so then we wind up replacing it. We now have a completely new unit. It was my first experience with the home warranty and it went well. I would recommend American Home Shield.

I have two air conditioners and both of them weren't cooling the house down at all. When I originally submitted the claim, I got a call from the company that was contracted to do the work. But the claim was submitted for only one unit and they said that I had to call back and resubmit the claim. I did that but American Home Shield then gave me two different companies for the two air conditioners. I had to call and get that straightened out so there would be only one company coming to the house. Once we got that all ironed out, the claim went smoothly. And one of the most impressive things was how quickly they got somebody assigned to fix the problem. When I put the claim in, I got a call within 24 hours and scheduled the appointment to get the repairs done.

My dishwasher wasn’t working. I called American Home Shield and the contractor that they sent out was fabulous but it took them a long time to get the parts. The tech had to do two circuit boards, the main board and the backup board, and that took a while. And there really wasn’t any communication until I called them back at National Platinum. They got the part in about three weeks, then I set up an appointment and their guy showed up. He diagnosed and fixed the problem, then he was gone in less than an hour.

American Home Shield sent me somebody for my air conditioner and they didn’t do the right job. They didn’t check anything. All they said is, “You change your beaker," and left but it wasn’t the breaker. So I wasn’t happy. I just called somebody else myself because it was too hot and I can’t wait too long. But my experience with AHS was good except for that. And I would still use them.

I file my claims with American Home Shield over the phone and my interactions with the reps have been good. The technicians who have come out were also fine. However, last night it took a while to get through to somebody. I got scheduled for Monday and the technicians are not out here yet. But American Home Shield had been fairly responsive in the past. And I would recommend them.

I've been dealing with American Home Shield since 2003. I've had a lot of run-ins with them throughout the years and the customer service on some instances really sucked. Most of it had to do with our house being an older home that had an oil furnace and there are very few people that can deal with oil furnaces. Some of the contractors they’ve sent in the past have been horrible. They’ve not been qualified to deal with an oil furnace. And then, one time they sent somebody that said they replaced the part but they didn’t. Throughout the years, we went on many winters without a furnace in a very cold house due to the said issues with the contractors.

I bought this house in March, closed in April, and I moved in. There was a situation where a pipe has some shield in the outside that's supposed to keep it from freezing when it freezes. But it froze and it didn’t leak unless I turn the water on and put pressure on the line, or it wasn’t noticeable if it was leaking prior to that so really what it came down to was a frozen copper water pipe that burst inside the wall. We called American Home Shield and made a claim. The plumbing guy from Plumbers Inc. took almost a week to come out because they were out of Riverside and the repair guy covers a tremendous territory over here in the Prescott area so if the pipe was leaking, and I couldn’t have gotten him over here any sooner, then I would've just had to bust into the wall and deal with it myself.

I had the A/C issue and I need to call American Home Shield again. The A/C is fixed but the contractor didn’t take time to finish the job. AHS said that I have to call for the agency again. Sometimes the contractors come out and don’t do their job right. The A/C is still leaking and I'm trying to submit the claim again. But every time I call I get the same contractors. I'm not highly satisfied but it's alright.

When my sump pump wasn’t running I submitted a claim with American Home Shield online and it was great. I used to have a warranty placed at my old house up in Newark and it was hard to schedule. It was hard to get someone to answer the phone. And down here, this process works so easy. The technician showed up when he said he would be here. He explained the process to get approval to replace the sump pump. He took care of it right away and was gone in a couple of hours and since then the sump pump has been working great. Based on that first experience compare to that torture I've had to deal with other companies, AHS has been a joy. Just that one interaction has been wonderful. Get American Home Shield.

I submitted a claim to American Home Shield online and my experience has been good. The contractor's service was very good. Unfortunately, my water company was working on our water system and they couldn’t take out the water pressure problem that I was having but the contractor was able to fix my water leak. They had to come back out for the water pressure issue and both servicemen that came out were very courteous and knowledgeable.

I've been with AHS for a long time and they have a good response all the time. They take care of customers promptly. I usually submit claims online and the reps are effective. C Mayes Plumbing was sent by American Home Shield recently and they were good and quick. They were on time and they sent me a text message with tracking. They told me that they needed the snake and then it worked. The only thing I complained about was when I had my water line leaking and AHS sent me coverage for only $1000. Other than that, everything is good.

A lighting fixture wasn’t functioning properly so I submitted a claim for it to American Home Shield over the phone. The contractor came out and told me that he couldn’t do anything because it wasn't covered. I got my contract and he showed me in the contract what was covered. I have to call an electrician and fix it on my own. But I called American Home Shield and they didn’t charge me for the visit.

We had somebody come out to do the general maintenance on the air conditioning system and he said that there was a problem, so we called American Home Shield. They sent us someone who checked everything and he was fantastic. We thought we had was a leak in the coolant, but the AHS contractor said that it was just low. He just filled it up and charged us. Then he said that we have 60 days to call him if we have the same problem and he would come back out and re-check everything. Everything is running fantastic right now. We had some scheduling problems with the companies that AHS contracted to come out and do our service because of our very weird work schedules. But everything else has been fine.

We've really had good experiences since we've been using American Home Shield. We had completed a claim for an AC unit and submitting that claim was really good, but we had to wait almost two weeks for the company to get a part in. We're in South Texas and with this heat, it was a little frustrating. But the contractor was fine, and there wasn't anything they could do. And also, the AC has been working great since it was repaired. We had a disposal problem as well, and AHS has been really good, too. They're very professional. We get appointments set within the hour of when we put in a service request. Having American Home Shield has been truly convenient and it takes the stress out of having things that go wrong with your home.

I filed a claim for my AC and the representative I dealt with at American Home Shield was very good and professional. The contractor came on time and was professional, and he covered his shoes. It was a good experience and everything’s back to normal now.

My microwave was broken. I called American Home Shield and the representative who I talked to on the phone was good. When the contractor came out, he took a look at it but could not take the microwave out. There is a vent on the outside of the house and there was a bird's nest on it, so he thought that there might be feathers all the way to the microwave and the AC was damaged because of the bird's nest. He just said, "Call your company," and then he left. I got the vent cleaned and then when the microwave was removed, it was done in three minutes. I had the microwave left in the garage and then I called American Home Shield to tell them that the microwave was out and I didn't see any bird feather. I asked them to look at it but I didn't get any reply.

I called American Home Shield to submit a claim since my air conditioner was out. The rep was very helpful and timely for sending in the email to let me know when the contractor was gonna come who then called me, emailed and let me know when they were on their way. The technician from Cabot Mechanical who came was young, professional and knew what he was doing. The air conditioner wouldn’t come on and it didn’t need any Freon. It had something to do with the thermostat and he fixed it. Since then, I haven’t had any more issues with it. I was satisfied and I would highly recommend AHS. It’s worth the service fee every month because when you need them, they’re there and the response is prompt. Also, if you didn’t have it, you gotta find somebody then it’s gonna cost you a lot more versus having a service contract that you pay every month.

The AC started making weird noises, stopped blowing cold air for the most part. It turned out to be the capacitor, but the contractor came out and fixed it. When I submitted the claim, it was easy. I just did it over the automated phone line and it was nice that we can pay the deposit over the phone. And there was no confusion. Then the contractor came out the next day, which was nice, so there was a very quick turnaround. He was very professional too and got the job done. AHS' service works.

One of the gears on my garage door opener was bad so I went online and filed a claim to American Home Shield. The process was very easy and within 24 hours, the garage door repair people contacted me. They came out and did the repair in about 15 minutes. Since the repair, the garage door opener works great.

I called AHS when my refrigerator stopped working and they sent someone out. And then I got a letter saying they couldn't fix the refrigerator and so they told me they'd pay so much towards a new refrigerator. I did that and I got my new refrigerator. The contractor they sent was excellent and I'm very pleased with the service.

I tried to turn my A/C and it made a crazy noise and it just conked out. It wouldn't blow out any cold air so I put the claim in with American Home Shield and they sent somebody out. In the beginning, I had to play phone tag with the person. I left a couple of messages. I was told that they called back. But the people at Home Shield were very polite. I set up a date and time between 8 and 12. The contractor came around 10-ish and he was really polite. He looked at my unit and told me he knew what the problem was. He went out and got the part and he put it in and that was it. He was at the house for 15 minutes. We were chit-chatting about just life in general. He's really pleasant. The air now blows out fine, nice and cold. The guy let me know that I'll probably need to get a coolant but right now, it's fine.

American Home Shield is a good company to be with. Their online site is good and so was the service that I got from their contractor on the plumbing issue that I had. Everything was good.

We have three bathrooms that are full baths. Then we had a problem with the leaking valve in the showers and American Home Shield had a plumbing company come and rework the stems. The contractors evaluated what the problem was and then it took about five business days to get the parts, and the guy came back at a later time. He is pretty fast and young. But he knew what he was doing and he did a good job.

American Home Shield is a good company I've had a great experience with them. We had a problem with the dryer as it wasn’t heating properly. But that was taken care of by AHS. Then we had a claim recently for some outside faucets that were leaking. The contractor filed the claim with AHS letting them know that the work was gonna be a bit more expensive. They were waiting to hear back from AHS, but they never heard back from them. When I looked at their claim file, AHS said it was closed, as if the claim had been resolved. But this wasn’t resolved and no work has been done. The money has already been taken from my account and nothing has happened. Although, I haven't contacted AHS about this issue as of yet.

Submitting the claim for our airconditioning unit was pretty easy. But the time that it took American Home Shield to have someone to come out was a little longer than expected and it was because we had some thunderstorms and a lot of people were powerless. The guy that came out did a good job. But we're gonna have to call him back because did not do what he was supposed to do. Other than that, American Home Shield seems to be okay.

Our last call to American Home Shield for parts was terrible. My air conditioning broke and they ordered the parts from a company and they never followed up. When I called them to find out, they called the company while I was on the phone. After waiting for two days, the company said that they didn't even have that part. They order those things and that they are checking with the companies to make sure the companies have the items, which delayed customer service. It was a terrible deal which means we have to wait an additional couple of days until we get another company to order the part.

I did an online claim submission with American Home Shield for our stove and they assigned a contractor who then contacted us and scheduled a time. The tech who came out to do the work was excellent and was very detail-oriented. He took the whole stove apart piece-by-piece. And overall, the experience was good. But before that, I had an electrical issue and the experience was okay except that the contractor didn't fix a safety hazard which they should’ve. And there were a lot of wires and questionable locks that needed to be covered, and AHS wouldn’t do that. Still, I'd tell my friends to go ahead and get American Home Shield but they have to be aware of the electrical portion.

When our washing machine wouldn’t spin and drain the water out I called American Home Shield and then I received within 15 minutes the name and address of the people that were gonna contact me to provide the service. Then I got an email confirming all that. And by the next morning, I had an appointment scheduled with the service provider. They got here when they said they were gonna get here. They followed up with us that morning to make sure it was still a convenient time. He fixed the problem fairly quickly and he didn’t leave my house a mess.

I've been with AHS for a year and my experience submitting claims has been good. They got technicians out to our apartments fast and did a good job. SAP, the contractor they sent, was professional and on time.

When the refrigerator was making noise and the dishwasher was leaking, I filed two separate claims. Calling in was the most convenient at the time and everybody at American Home Shield has been very polite and helpful. The reps made the process very easy and the technicians who came out were very pleasant. They came the same day to do both of the repairs and since then, everything has been good.

We moved into our new home and the ice maker of the refrigerator stopped working. I didn't even remember that we had gotten an American Home Shield insurance when we purchased the house and my wife just reminded me. I quickly made an account over the internet and submitted a claim. I also made a phone call to make sure the appointment was done correctly. AHS was great. They got back with me within 24 hours and they scheduled an appointment within 72 hours. And then, a gentleman came out and fixed the freezer. He was nice. The ice maker started making ice again and we're all good. It only costed $75.

We've made two claims with American Home Shield online, and their website was pretty straightforward. The contractor that AHS sent was pretty good too. They were anxious to do the work properly and fix the problem.

Our upstairs cooling system was not cooling and there was a problem with the heat pump. We submitted a claim for repair with American Home Shield over the phone and the claims rep was great. The contractor that was sent out was great and the service was great. Since the repair, everything has been operating fine, but after further expense. We were expecting to pay the $75 service call, like all of their home calls, but we ended up having to spend $700, and my husband wants to call American Home Shield to clarify and resolve the issue.

There was a problem with the AC unit since it was not making the home cold. The claim with American Home Shield was submitted online. The technician that came out to work on the AC was friendly and professional. He fixed the AC by putting more Freon in and changing the filter, but he could not fix the tube because we had to break the wall to fix the tube up the stairs. Nevertheless, the AC has been working well since the repair and I'd recommend American Home Shield.

When the circuit boards in our air conditioning unit went out, I submitted a claim online with American Home Shield. Everything worked well with the online submission process. The contractor that was sent out by American Home Shield was very helpful. He fixed the AC unit right away and, so far, it has been working fine since the repair.

My AC went out and the condenser outside wasn’t cooling. I put in a claim online with AHS and it was easy doing it. However, it took almost a week to get a technician out because AHS set me up with another company which was pretty much unreachable. No one could contact them. I tried. AHS tried. Nothing. I contacted AHS, they checked on it and they set me up with Sherrell Air Conditioning that same day. The Sherrell technician came out the next day, checked everything out quickly, explained what he was gonna do and fixed the AC. The guy was really pleasant. Three days after the AC was fixed, I got an email from the other company saying they were ready to set me up. Everything was fine up until last Thursday. It went out again. A tech was supposed to be coming in today. Hopefully, they can fix it.

Our main line had been clogged up. The water then went to our secondary line which wasn't connected, so the leak caused a water damage in the upstairs bedroom. I called American Home Shield and their phone prompts walked me through what I needed and then they set an appointment that way. I talked to the technician from Bella Heat & Air over the phone and he came out the next day. They had cleared the main line out, reconnected the secondary line and fixed everything that needed to be fixed.

My light fixture on my back porch wasn’t working. I would put a bulb in and it would just instantly blow, so I didn’t know what was wrong with it. I called American Home Shield and submitted a claim. I had a simple but great interaction with the representatives and they took my information down, was very polite, and answered any questions I had. They were prompt when I called in the claim and I had two different people call me within a day or so.

The only thing American Home Shield has accomplished is for me continuously paying the monthly payment and $75 whenever I call. I called when I submitted claims and for the second or third time, I had a claim for a faucet to be replaced. I talked to the customer service rep, and I got that all cleared and they would be able to do it whoever they sent out. But when the plumber came out, he said that he cannot touch it. I called American Home Shield and I gave them my grievance or whatever I felt and everything that’s been going on with the faucet, and they did not offer a recommendation or suggestions. So at that time, I decided to terminate it. They need to train their customer call center people a little bit better. I keep paying $75 just for technicians to come out and look at an issue and then they leave and tell me, “Oh, I can't fix it.” I've been paying for three years $45 that had no results.

In my most recent claim with American Home Shield, plumbing work was done on my master bathroom and a guest bathroom. Top Notch Plumbing was the company who came out. The guy fixed the guest bathroom but I had issues with the master bath. When he left, everything was okay but during the next day, my master bath started running water again. It was functional but just flushing the toilet in, it would run and then it would stop. It was almost like someone was pouring water. I could hear it in the tank so I called American Home Shield to let them know and they set it back up again with the same company.

The garbage disposal wasn't working properly and AHS had gotten it working okay. I've been with them for a few years now and I think they're really good. Submitting claims online is easier. It's only when there is an issue that was not fixed the first time that I've had to call them. But it's fixed the first time on 90% of the cases. They've only had to come a second time to fix the same issue maybe twice in the last three years. Usually, getting them back out takes a few days or a week at the most. But once, it took some time. Their reps are professional and friendly over the phone. However, sometimes, you have to wait a little bit until you reach someone. Although it's not something more than the average in the industry, so it's okay. Most of the contractors were okay to work with. And they explained the process up front.

One time I had someone come out for a couple of sockets that had gone out on the inside and outside of the house. I submitted a claim online with American Home Shield and it was very easy to do. The person who came did a very good job. He was very quick, thorough and got it done.

I submitted a claim with American Home Shield by email on their website for the controller that operates my pool which was about a $700 item. Using their website has been very easy. Then within 24 hours, I was contacted by Reflection Pool. And within 24 hours again, Reflection Pool visited my home, determined what the problem was, and said it would probably take three days to get the part in. I got a call the very next day and was told that they have the part. The tech came over and installed it and it has worked beautifully. The issue was over with and taken care of absolutely beautifully. Also, my interactions with the contractor have been absolutely outstanding. They've been good enough that I hired them to do some other work for me.

I filled out a claim approx two months ago about a well problem. They sent All About Plumbing company to my home. The plumber got out of the van almost asleep yawning all time. He tried to get his tools out the back doors. A great big water heater almost fell out on my driveway. He could not get his tools to fix the problem. He told it could cost as much as $3000.00 if it was the well pump or about $400.00 if it was the switch. It cost me a $133.00 and he said he could not fix it now. I called AHS. They said to get my own plumber and I did. The other plumber fixed in about an hour for $ 200.00. AHS did not pay me my money back for the $200.00.

This warranty was paid for by the sellers of the home I just purchased. This warranty company is incompetent, the plumber called me 36 hours after I made a request for service. I tried to cancel the service but there is nowhere to cancel when you log in, so I called and waited on hold for what seemed like eternity and ended up hanging up. The dryer company called within an hour of requested service only to tell me they could not come for ten days, I don't think this is a reasonable amount of time for a service call. I ended up paying out of pocket for all and will not call this company again. All in all this is what I expected before I called them. Hope this message reaches anyone considering purchasing a home warranty from American Home Shield.

Contacted American Home Shield to report a complaint against the air conditioning company they referred to conduct a home air conditioning repair. With outside temperatures in the high 90s the a/c company disassembled our unit and stated it would be repaired in 1-2 days. On day 3, I tried contacting the company and they would not answer the phone. I contacted American Home Shield and they were unconcerned about the fact that my family (to include my 68 year old mother, a 2-year old and a 4-year old child) has no a/c in upper 90-degree weather. American Home Shield told me the a/c company had no obligation to me because I was not their customer, I was an American Home Shield customer. I am a very dissatisfied customer and would NOT recommend American Home Shield to anyone!

My Whirlpool dishwasher broke on Monday, May 21st, I placed a service call to AHS. The first person I spoken to at AHS was very nice and pleasant, I explain the situation and they will get it assigned to a technician. This is where all the problems begin. The tech call and states she needed the name of the dishwasher- I explain to her that I was at work and will have to call her back to give her the model and serial number. She called me back 10 minutes later and ask if I had the information. I explain to her again that I was at work and I will call her back on tomorrow when I have the information. The next day she has called back and I gave her the information. She then ask what is the refrigerator doing. I explain to her that it was the dishwasher and then she says ok. She then explains to me that they only fix refrigerators and that I will have to call AHS again and set up an another appointment.

AHS is the worst kind of company. They will do anything they can to get out of paying for something. They will fix an appliance to death, even if a repairman has been out six times - they will continue fixing it. They will not back up the work of the contractors. In short, please save yourself time, misery and a whole lot of money and go with someone else - anyone else.

Our garage door opener went up in smoke. The starter capacitors blew and that took out the control board. I called American Home Shield to submit my claim, then D & G Garage Doors came the next day and checked everything out. The young man who came out here was knowledgeable, very friendly and courteous. He determined that the key opener was no good anymore. He then had to return and place an order for a new opener. It took about a week and then everything was resolved. I’m very happy and satisfied. Having a home warranty is valuable. I hope it pays off because I’ve been paying into it for several years. Hopefully if and when big items fail they will be covered as well as the garage door opener was.

AHS has historically been both difficult to deal with and unwilling to pay out even the minimum amount. We do not look forward to dealing with them, especially where high dollar values are concerned. We have had to virtually struggle to be paid a minimum amount for a new heat pump (despite payments to AHS over time of 20 times the amount in question) as well as to have a well pump paid for that was covered by our contract!

The water was not heating through the whole house. I submitted a plumbing claim with AHS and a tech from Total Plumbing came out. He fixed the problem, but because of whatever he did, I couldn’t get any hot water. Then he came back and sold me a new water tank. I told him to let me call up AHS but he said that AHS wouldn't pay for it.

American Home Shield is fine and good to have but I didn’t feel that the contractor gave me a fair estimate for an upstairs air conditioner that wasn't working. While it was the actual contractor who came out and looked at it, it was the owner who started emailing me and was saying that it could be repaired or get a price for replacing it. It wasn't even the person who came and looked at the unit. Furthermore, I could never tell what was wrong with it that’s why I haven’t gotten it fixed yet. Right now, it's a little warm downstairs so I'm thinking about paying to have another contractor come and give me a second opinion but American Home Shield told me that if I want it, I have to pay another service fee.

Filing an online claim for my AC with American Home Shield was a pretty good experience. There was a communication as to when the contractor would come out and he showed up on time. His service was also professional and the AC is now working excellently.

I had some leakage and the AHS reps were really good. They put me with a company but the company never got back in touch with me. AHS was supposed to make sure the company contacted me within 24 hours and they didn’t. For some reason there may be some problems with the communication between the two companies. So, after about 48 hours, I contacted AHS back and they got me with another company that came out right away. So, it took a few days longer before someone came out for my claim but that wasn't really AHS's fault. It was the first company’s fault. Aside from that, everything went great. I've always been a pretty happy customer of AHS and they're doing a great job, so far. I’ve always been really happy with the contractors as well and I'd recommend AHS to my friends.