American Home Shield Reviews

I usually called American Home Shield when I submitted a claim and the experience that I've had when I called them has been fine. I filed a claim with them earlier in the week because my bathroom was leaking. My experience with the plumber that came out was wonderful. He was very professional and he did a great job and took care of the problem. Now I just called AHS to file another claim for an issue in the kitchen.

My washer was broken. It was really loud and it sounded like a jet was taking off. I filed my claim with American Home Shield online and I didn’t have any issues. The contractor that they sent was efficient and was on top of things. Having a warranty on properties is extremely valuable. Major stuff break and AHS comes up pretty quickly to send someone to fix it. AHS provides peace of mind and I recommend them highly.

I have three companies who came to my home to fix things. One was a plumbing company, one was an electric company, and the other one was for the air conditioning system. The most recent one was for the electric claim and the guy fixed what we asked for. The guy who came for the air conditioning system did a good job as well. But the plumbing guy came twice and still have not fixed the whole thing. The garbage disposal was broken and the guy needed to replace it. The other part of the work was the faucet which was not performing well. It had some parts that was not exactly broken but were not functioning. He tried to replace them but since that faucet brand has life warranty, he tried to get some parts. Home Depot sent the parts which were not the same as the faucet that I have, so he couldn't finish the work.

Submitting claims with American Home Shield online is okay. Their website is user-friendly. I made a claim for our clothes dryer that wasn’t drying and it took two weeks for the contractor to come out. It had to be repaired three different times. He had to put three different things in the dryer three different times. A couple of times, it was working when he left, and then it died within an hour. But, the dryer is working now.

There was a lot of condensation building up and it was flowing into my garage. I had my wife submit an AC claim with American Home Shield. And so far, so good. Everything has been okay. And I plan on renewing my subscription. The warranty is definitely coming handy.

American Home Shield sent Southern Comfort and everything went fine with that company. I submit my claims either online or through calling AHS and every time I deal with them I don’t have any issues. They also gave prompt service.

On June 8th, I had a vendor come out and look at our air conditioning unit and he deemed that it needed to be replaced. A few weeks went by and I called him to see what the status was. I spoke to a woman in his office. Her name was Lisa and she said that they're waiting for the paperwork from American Home Shield. She also told me that it takes a long time but he’s on it.

There was a problem with my air conditioning. I filed a claim online with American Home Shield. Most of the time their site is pretty good but because they bought another company out and when I search from that, it’s hard to pull the information out. AHS needs to think about how they transfer the customer or refer them to the new website. Also, every time I call, the waiting time is so long that’s why I don’t call anymore. Sometimes, it’s 30 minutes and nobody answers. The online process is faster than calling in. Another thing is that the repairer that AHS was using overcharged me more than 50% of the price. I already recommended AHS to my son and he bought it but I reminded him to double check. AHS needs to be careful with their contractors and AHS needs to think about how a customer works to make their company service cost less or be more efficient.

We made a claim with American Home Shield for appliances, and my wife needed to call them a couple of times. She said the representatives were very professional and helpful, but her one complaint about calling is the hold time, which is probably because they don’t have the staff to handle the number of phone calls coming in, and they prefer that you do the communication via email. The technicians who came were excellent and everything went well. It took a while for parts to come in but it wasn’t American Home Shield’s fault. And everything has been working great. We'd recommend them. I've had American Home Shield in almost every place that I've lived, and I've been in a few places. And we have had an experience with other home warranty companies where because something was old and they couldn’t find parts for it, they didn’t replace it. They did nothing.

This is the second claim that AHS is denying because of "my fault". First plumbing pipe vibration noise was deemed to be by missing straps by the "plumbing company" that probably gets big bonuses for writing bogus reports for the warranty companies to deny claims. How come my pipes were strapped for 10 years and then all of a sudden are now missing them??? Now my washer. "Appliance repair company" reported it is broken because of overload. My wife has been doing laundry for over 20 years. In case of an overload - clothes usually soak with water. Our case - it was decided conveniently for AHS that it is due to overload with no such a proof. And every visit cost me $100 each. This business model will really work well for types of companies like AHS and their approved contractors. Nice way to rip people off. My hat is off to you.

I was assigned Air Dynasty A/C to check and fix my HVAC by American Home Shield. On July 20, a guy named Rony came to check and told me I need to replaced my leaking evaporator coil for both downstairs and upstairs, and the AHS would cover the labor and part. Since the coil of downstairs unit was just replaced in May 2017 and not supposed to be fail so rapidly, I asked and Rony told me "unfortunately it was defective". Then he wrote down which part need to be replaced and how much I need to pay. For the downstairs unit which adopted R410 refrigerant, he told me it is a new unit and only need to be replaced the coil which is covered by AHS. For the upstairs unit which adopted R22 refrigerant, I need to replace some switch and upgrade which will cost me from $1,200-$1,500.

I was required to use American Home Shield due to a "seller paid" home warranty. Within two weeks of purchasing the home, the A/C unit's compressor broke, which resulted going through AHS for the repair. Keep in mind that this is June in Texas where we are experiencing record high temps and my wife is disabled following a massive stroke. Apparently a new compressor was ordered and shipped, but never arrived. AHS would not order a new compressor until the original unit was located.

Deceitful Agent Resulted in over $5000 of out of pocket payments: Last Tuesday I called AHS to let them know that my A/C had a leak in it and told them that I would only allow a service tech to come if they fixed the leak and not just put in Freon. The agent said that Freon would only be paid at $10 a pound. I reiterated that I would require them to tell the service company that there was a leak and that I would expect it to be fixed as I had already had another company diagnose the issue. They again said they would pay $10 a pound for Freon. I asked them to confirm my coverage in case I needed a new unit, they told me $1500.

I called American Home Shield (AHS) on 7 July regarding our air conditioner that wasn't working. I was given a case number, and was told the contractor would call within 48 hours with an appointment. On 9 July, I called AHS because the contractor had not called to set an appointment. I also informed the service rep that the lack of air conditioned air in the house was affecting my 80 year old mother's breathing, so the rep made the case an 'expedited' case due to health issues. Later on in the late afternoon, the contractor calls to set an appointment. The soonest they can come out is 12 July.

5 Weeks with no AC in July. COMPLETELY UPSET, DISAPPOINTED, AND ANGRY!!! I first want to say that your company and its representatives are horrible! Everything that is promised, stated, or advertised is a complete lie and your company should be sued, bankrupt, and honestly its owners should face legal action.

We just purchased our home and requested that the sellers purchase a home warranty. We were extremely dissatisfied when we found out the warranty was with American Home Shield, we had a previous warranty with them on our last house and it was nothing but problems. It took them 14 days to approve and get the parts to fix our hot water heater, so yes we went 14 days without hot water.

My AC was having problems. I went online and submitted a claim and American Home Shield's website was simple and easy to use. The company that was assigned to the claim then came out on time and they were professional. Now my AC is cold and is working well. It was a top-notch experience.

I thought I had a Freon problem but the tech from Epic Air came out and said it was a little valve, and so he tightened it and put in a new little tire valve. A day or so, the unit didn't work again. The contractor came out again and said the problem was the heat pump. The main part of the house has a heat pump and it has an air hammer inside then a compressor like the regular air conditioners on the outside. They said it had to be replaced. The air hammer was replaced and within hours, my whole downstairs was soaking wet. I have expensive carpet down there so I turned off the system and stopped as much water as I possibly could in there, in the storage closet and the furnace room. The contractor said that the pump was too level that it didn't have enough of a float to drain. He put in a pump and a little thing on the floor next to it so that if any water got there, it would cut the system off.

The reps at American Home Shield are usually right on top of the issue whenever I file a claim and I get good results. I try to call in the morning so I can hear from them in the afternoon and know when they're coming. I had them in my other house as well, so I had them for 20 years up in North Carolina. Recently I had a leak in the bathtub, so I had someone come out. I submitted the claim over the phone and my experience was fine. The contractor that was sent out was very thorough. He checked everything out and found the leak. It had a small pencil eraser and he found out right away what it was.

When I submitted my claims to American Home Shield, I preferred to do it over the phone and it worked well for me. Their customer service rep treated me with respect. The contractor was polite and kind and he did good. Since he came out, I have had no leak in our plumbing and it’s been working well. AHS also sent out a company for the electric and the technician was kind too, and I enjoyed that. When they send respectful people out, I love that. Also, if you have the same appliances, you can have it all done at one time. It’s just the same type of work for that one price that you pay. I’m satisfied with AHS and I like what they’re doing.

We've had American Home Shield on our house since we've owned it, and we have them on my other properties. I'm a real estate agent and I sell a lot of their warranties as well, so I have no problem with them. Submitting the claim is always super easy. Sometimes we'll file them online, but most of the time they're over the phone. The contractors have been very good. They're always prompt to call and they're always on time. If something were to happen and they didn't show up on time, you get a phone call. And it's very easy in our rental properties to let one of the kids know that, 'cause we rent to VCU students. We just let the people know who they will be dealing with at the house and let the techs that are coming know who to ask for and which kid is gonna be there, and we pay for it online.

American Home Shield listens to me when I speak with them. But there were times where we had to redo a service call and then we had to repay the fee. I got tired of it. I’ve been with American Home Shield for almost two years now. And I told them that I would pay them no more fees and they should do the repair just like it should be. But I love the company they sent out for my AC claim. They were there on the spot, got it fixed and I did not have a problem since.

There was no air flow coming through the vents of my air conditioner. I submitted a claim with American Home Shield online and the process was easy. The first contractor that was supposed to work on the repair didn’t call and didn’t show up for his appointment. Then the second contractor they put me in contact with wasn’t helpful at all. So, I just took care of the problem on my own and logged in another service, and I paid for the repair myself. But according to the contractor AHS won’t pay for anything for my doing that, so I didn’t see any reason to contact them to get my money back. It was frustrating and I now regret purchasing the home warranty.

My AC wasn’t working and I filed a claim with American Home Shield online for a repair. The AHS site was easy to navigate and their response was very fast. The guys gave me a two-hour time and they were about 45 minutes late, but they did come and fix it on the same day. And the AC has been running okay, so far. There are situations where you don’t get covered by AHS. But I would recommend them.

When the microwave's turntable was moving even if it’s not being used, I submitted a claim with American Home Shield online and it was easy. Their men were professional. Home Appliance Solutions came in a couple of days and the guy was a nice person. It was a same day repair.

This house has been insured by American Home Shield for as long as we've had the house, which is at least 14 years. We had a house prior to that in another part of Georgia and we had a home warranty with AHS too. And we've always been able to get things taken care of. We have lived out of the country and been dealing through American Home Shield. Submitting a claim has always been a fairly easy process so we've stayed with them. I used to have to call more to file claims because we were renting out and I wanted to pay the service fee ahead of time so that our renters wouldn't have to. But American Home Shield has fixed that and now, I can pay online. I file claims online more now and it's super easy. I only call if there's something specific going on.

The blower in my AC unit was out and it was super easy to file a claim online to AHS. They responded pretty quickly and the contractor that they sent out was good. The technician had to order a part so he had to come back. And now my AC is working great.

The experience we had with my daughter’s dishwasher was the worst in the world. American Home Shield sent one guy but then they let him go and sent a new person. In my original contract, the service fee was supposed to be $75 but then they told me it was $100. We got that over with though and that was fine. But American Home Shield said that even though the dishwasher was a KitchenAid, I would get the Kenmore. I told them I don't care. I said to just please let me get it. I went online and it cost less money than what they were offering me for the buyout. And when I said I wanted the stainless steel, they said it would be an upgrade. But I had looked online and it was not. It was the same price. We also had to wait another two weeks for the dishwasher. The Sears right around the corner from me had it in stock but they told me it didn't matter. I would have to wait for when they get it.

We called American Home Shield because the dishwasher was not draining and the garbage disposal simply did not work. We asked them to schedule a technician to come out and take a look at these appliances. The technician who came out was a really nice guy and everything has been working fine since the repair.

Several of the circuits in a couple of bedrooms as well as in the main entry way had gone bad. We turned in a report to American Home Shield and we were fortunate because at the time, we also had a pending claim for our ceiling fan. A company here in Richardson, Texas came to pick it up and was repairing it. And they had an appointment with us to reinstall it on Monday. It was Sunday night that the circuit went out and we turned in the claim. Then we followed up with phone calls and on Monday morning, AHS assigned the electric circuit issue to the same electricians from All American Electrical that were doing the ceiling fan. And they were nice enough to piggy back it on the ceiling fan appointment.

The contractors that AHS sent out for AC servicing overcharged me on Freon. I called AHS and asked how much the Freon was for the unit and they gave me a different price than what the contractor charged me here. I told AHS about the problem and they said that because the company serviced that the first time, we needed to give them a chance to fix it. And, if I'm dissatisfied with the contractor, I could ask for another one but it'd be another new service fee call because it's a different representative. They have come out three different times since and they still haven't fixed it. The motor was replaced, but within an hour the unit was freezing back up again. AHS put us on high-priority and they failed to come out on that urgent call.

7/18 I made a service request for plumbing repair, 'Little to no water at kitchen sink' with agent, Ajen. 7/23 Made a follow up call to discover status of repair request. I spoke with Vic. Within 2 hours, I was finally contacted by plumber and an initial visit was made. There is a pressure build up with the worn status of the faucet as the water will not flow. When inquired about the impact of the problem, the plumber confirmed that the faucet can burst out and create a bigger issue at any moment. The faucet needs to be changed immediately. Following the plumber's departure, I attempted to clean the area. I raised the faucet lever to draw water. The faucet snapped back and water poured out from underneath sink.

May 23, 2018, I called AHS to request emergency service due to a water leak, that the City had informed me about. Never heard back from the plumber so I called the next day without telling them my name and/or I was with a home warranty. They told me they were booked for two weeks! So I had to get someone else and pay out of pocket. I called to cancel my home warranty due to being upset about not having service. They were very kind and offered to reimburse me for the fee of the plumber that came out. I was thankful for that. This was on 5/25/2018 when they told me to send them the invoice from the plumber that came out.

We originally submitted a request for a service order on July 6. That company Energy Smart Solutions from Fresno, CA came out and in inspected our unit and stated that we would need a replacement AC and it was non-repairable. They failed to submit their recommendations to American Home Shield for 5 days and would not respond to AHS. So American Home Shield stated they were unable to help until the work order was sent in. We explained it was extremely hot and wanted to requested a different company come out. That is more efficient and American Home Shield states they couldn't until they sent an email to upper management and consumer relations within their company.

Our A/C went out and American Home Shield handled it quickly and efficiently. Our A/C was fixed the next day by a A/C Company in our local area. We definitely are recommending American Home Shield Coverage to all our Family and Friends. :)

We bought our home last December 2018. Our first experience with American Home Shield was excellent! We were very happy because the first service called. I had a technician check out the washer, dryer and dishwasher which were all found to be in poor condition. We were ecstatic when American Home Shield replaced all three appliances without dispute. Now for the bad news. Two weeks after moving into our home the air conditioner quit working properly freezing the coils in the Attic and causing part of our ceiling to fall to the floor. We were disappointed to find the damage to our ceiling was not covered. We have had the air conditioning serviced 8 or 10 times in the last 6 months and still are very unhappy because the air conditioning is not efficient

I requested service for the first time on my garbage disposal. Paid the fee. Disposal randomly started working again, so I cancelled my appointment with the service company and called AHS to get my $75 fee back. It took 6 phone calls and a combined total of just under 2.5 hours to get it back, and I still don’t have it in my bank account. That was just the process I had to go through for someone to tell me they submitted a refund request! So many employees and supervisors that had absolutely no clue what they were doing. Makes me more than hesitant to ever use this warranty service again!

I live in rural MT, and bought a house here almost a year and a half ago. We are the biggest town for about 250 miles, and we have a population of 5,000. When I bought my house, I purchased the Shield Plus home warranty from American Home Shield. Over the last year, I have submitted two different claims, and the experience for both of those has been frustrating. My understanding after talking to a supervisor is that AHS policy is for me to submit a claim, then they find a contractor to service the issue. If they are unable to find a contractor, they are to contact me within 48 hours with another contractor, and then if they are not able to find anyone, they give me authorization to get an outside contractor.

I had received what turned out to be an email in error regarding a service request I didn't make. I tried to all of the phone numbers I could find for American Home Shield on my contract or any other place I had a phone number in order to speak to a customer service rep. Each time, about 15 times, my call was disconnected after the robot said they would transfer me to a customer service person. Are there any live persons working at this company or is it all controlled by online activity only? The choices that the robot gave didn't include speaking to a live customer service person, I tried them all. Very disappointed in this. However, when I have needed service, that all has gone well. But don't like not having someone to actually be able to talk to at this company.

After years of paying monthly payments I finally had a warranty covered home issue. No contractor, No response... After days of work I received authorization to use an outside vendor and seek reimbursement on the back end. Totally denied by AHS and they would not help resolve. Do you have days and hours to waste on the phone? Do you want to hear contractors complain after learning that you are a AHS customer? Me neither!

My refrigerator felt less cool than normal, so I contacted American Home Shield (AHS) who contacted their repair organization to schedule an appointment. The first company had no openings for 1 week so I called AHS back who contacted another company. This 2nd company scheduled for later in the week, so I moved all of my groceries into a cooler until they arrived. The tech was very knowledgeable and identified a fan motor that had quit. He said their vendor would take up to a week to send a fan, so we made arrangements with coolers and ice for the next week. After two weeks went by, I started calling them daily for an update and was told that the fan was on back order and they couldn't determine when it would be available. Their best guess was another 10 days to two weeks.

The repairman was supposed to fixed my commode. Instead he broke the tank on one and broke the other one. Calling customer service was no good because they wanted to charged me a fee again for a second opinion. I told them since the other repairman had already broken it they knew another one would say the same. Also the repairman told me he was going to fix my other bathroom and he had left. The repairman had water all over my floor. I was left to clean up my bathroom and get all the water off the floor. This company is not what they supposed to be.

First if you call their automated system and your inquiry does not fit within their automated parameters and you ask to be transferred to an operator, the system will give you a "transferring your call" message and then hang up on you. I found this out when we called to ask if a specific item was covered in our policy. The only option was to set up a contractor and pay the deductible in advance. I spoke to the contractor the next day to set up service and was told since the problem was technically not a stoppage, they could not come out to do any work. The big problem is trying to get a refund when there was no service provided. I called in to the customer service line around July 12th. The representative I spoke to advised that she would start the refund process and it could take a couple weeks to complete the process.

My air conditioner went out and I filed a claim with American Home Shield. The contractor that they sent out replaced the main component of my AC and that worked. But my AC quit again so I called them back and it took them a week to get back to me. The electrical component of the AC worked fine for two weeks, then it quit again.

The house we bought is very unique. It was built in 2001 and when they built it, they put in all the appliances. When we bought the place, we knew the appliances and the home are older so there's gotta be some maintenance, which I'm not scared of. We knew that getting a home warranty would probably be in our best interest. American Home Shield was offered through the realtor, and my wife also did a little research, looked at some online reviews and we've been very happy.

My AC wasn't cooling as well as it was supposed to, as I had it set on the thermostat. When I filed a claim online with American Home Shield, the website navigation was very user-friendly. They sent a contractor to contact me and to come and evaluate the problem. Everything was wonderful with him and he ended up replacing the coil. My AC has been working great since the repair. I would definitely recommend American Home Shield.

I had a little bit of issue with billing where they billed me twice, but other than that, the service that American Home Shield provided was good and prompt. The AC needed to be cleaned and everybody took care of everything in a timely manner.

The AC quit working. We called American Home Shield and they sent a contractor out. The technician came and looked at the unit. We didn’t know what he did but he left and said everything was okay. It turned out that it was not okay. My wife called American Home Shield minutes after he left and said the AC was not cooling. This happened on a Thursday and by the time they sent somebody out, it was Monday morning. The motor was burned out and the technician replaced the motor. The AC is now working but it took them four days to resolve the problem which was not right. Everything was according to the contract so I had no problem with American Home Shield. However, I have a problem with the contractor that they have appointed. I would tell everybody to make sure that the contractor who comes out services on a 24/7 basis including emergency plumbing, heating and air conditioning.

We had a water leak in the landscaping pipe and had our landscaper fix it. When the contractor from American Home Shield came out, he verified that it was no longer leaking and that everything was good. Overall, AHS has a user-friendly site and a good program. I would recommend them.

The most recent claim I filed with American Home Shield was a plumbing issue - a clog in two of the bathrooms, the shower area. I went online and reported it. They assigned a contractor right away and I contacted the contractor. I told them that they had an issue on their records and they scheduled someone to come in, and he came in and fixed the problem. They opened up the plumbing and they did it well. American Home Shield is doing fine, although, sometimes, it takes a very long time to get a hold of somebody. If something goes wrong in the process, it’s hard to get a live person. Nonetheless, I would recommend it as a home warranty service.

When I had some problems with my clothes dryer at home, the technician that American Home Shield sent out was quick to diagnose the problem. I couldn’t use it because a part was broken. So he ordered the part and came back in the period of time that he said that it was going to be and he put the part in. He knew what he was doing. We’ve had AHS's services for a long time and they have done some other work for us. One of their shortfalls is the length of time for somebody to answer the phone. Once I get on the telephone and the phone starts ringing, and if I hang up, it takes forever to get back into the system. Other than that, AHS does a good job. Once they find out what the problem is, they order some technician to come out, and they’re prompt.

I had a washing machine issue and I contacted the AHS rep that my real estate rep had given me. She walked me through the submission of the claim and did it for me. Then, Miller's Repair called me the next day to ask me to send a picture of the model number and the serial number of the washer. The technician came out right away and already knew what the problem was. When he came, he already knew the part. He was knowledgeable, polite and knew exactly what he was doing. He fixed the issue and was out the door in 30 minutes. He even put it back in a bit better position than it was in on the wall. Since then, the washer has been fantastic.

The hot water heater in the house started to leak into the utility room there and American Home Shield had Harvey Contractors come out and the tech did a great job. I really liked them. He had to order some part and he said, “Normally, I take a deposit from you.” I said, “I don’t have the cash in the house,” and he couldn’t take a debit card. I said, “Well, I will go get the cash.” He said, “No, don’t worry about it. Don’t worry about it.” And he ordered it anyway and a couple of days later, they were there and that was good because the whole room was flooded the same morning when I got up.

My AC kept going off. I called in a claim for it and the rep was really good, professional and fast. They came back immediate with follow-up text messages and emails. The contractors they've sent were good as well. They were all from the same company, but different technicians, and they were out here three times in three months.

I typically call American Home Shield to submit claims and their reps are professional. The tech from Patriot Plumbing came out once for the running toilet and it was still continuing to run so he had to come back out again. And then he replaced the faucet in the master bath. He came and did what he needed to do. Plus he was on time and very friendly. And so far the repair seems to be working.

I was having issues with my refrigerator. I submitted a claim over the phone to American Home Shield. Working with their rep was great and the contractor who came was very good. He completed the job the first time and it was perfect.

It’s easier and a lot faster to file a claim with AHS online. And their contractors are very professional and I haven't had an issue with anyone that they have recommended. When we were having an issue with our dryer and once the parts were ordered, the technician came in and they were timely. And then everything is working perfectly. I've had AHS for a while and I've recommended it to several of my friends and anybody else that needs that service. It's one of the best decisions I've ever made for my family. I sleep well at night knowing that if I'm having anything with my appliances and all of the other things are covered, I know it's gonna be fixed right.

AHS will take your money, but not provide any service. If you call, be prepared to be on hold for a long time before you reach a human. AC repair sent out for AC not cooling. Took a week to get an appt. Company gave window of 8-5 so waited all day. When they finally came they said system had leak, but they would need approval from AHS to fix it which is a lie. They left without fixing anything. We called them several times to find out when they were coming back. Got no answer and no returned call. Called AHS for HELP and they said to call their provider. Now nearly 3 weeks later I finally called a local AC repair guy who came the next day and fixed it. Not only is AHS keeping my $75 copay, but now I am out $800 for the actual repair. Could not be more dissatisfied.

When the rusted-out drip pan in my 18-year-old Trane air conditioner began leaking, causing stains on my ceiling, I called AHS and they sent out their local contractor who determined it obviously needed a new drip pan. Neither the local contractor, nor AHS could locate a drip pan for this old Trane, not even from the manufacturer. Trane told AHS they could custom manufacture one, but it would take 38 working days, which is 7 weeks, counting weekends. When I asked AHS’s local contractor about custom making one, they said they could have one fabricated locally in about a week. That was satisfactory for me, but then I was told that AHS would only pay me $380 of the $750 amount that the contractor was charging. By the way, there was no additional freon needed for this repair, so the charge was purely for parts and labor.

I have been customer of American Home Shield for a year now and on Friday our AC unit stopped working. The service company engaged by AHS is Temprite Inc and am totally dissatisfied with the service that has been provided to me so far. The technician came on Friday after paying 100$ for service charges and just mentioned that I have a leak but they will not be able to perform the test until Tuesday! In this hot and humid summer how my family with little kids supposed to deal with? It’s Monday and still no signs of anyone calling me up and ensuring that this will be resolved soon. Totally frustrated with the customer service and lackadaisical attitude of American Home Shield.

Called and paid for service problem not repaired. My AC is not functioning correctly and I called AHS to have a technician come out. They sent one man out who removed my air filter and said everything was fine. The problem was not fine and removing a vital component is not fixing anything, but only making the problem worse. When I called to have them back out to fix the problem they would not return calls or answer the phone. I called AHS back and they sent a different company out. The technician that arrived did not look at anything as he needed to get into the attic but said it was too hot and that I would need to reschedule a morning appointment. This company never called to reschedule.

We have been battling with AHS since we moved into our house 11 months ago. We live in an area where it's common to get temps up to 105 degrees!! Our heat pump runs almost constantly, running our power bill up and doesn't cool down the house. No one can find a problem except to say the whole unit needs to be replaced. I would go with another home warranty company other than AHS. We know of quite a few other people in this area that have dealt with the same thing!

I have a problem with AC for over two weeks and still continue and AHS just playing middle man with A-US air without making their vendor to provide service and fix my AC. AHS seems to don't care about your problem. They can't make their vendor responsible and making any priority to critical issues. What is the point to have such service where you don't get service you deserve. In nutshell, AHS will open a ticket for you with their vendor and you will be left with their vendor on your own. Go figure. This is my first call in a year and this is what I get. NOT recommending this company for home warranty.

I have been an AHS customer for over twenty years and have never had an issue until this experience. My kitchen Moen faucet was leaking and I called AHS for service. The contractor that came to fix the faucet never has been able to completed the job in over two months. He has had one excuse after another on how he received the wrong parts from Moen. I went online and called Moen and they are sending the parts to fix the issue for free. The contractor that AHS sent was from Oasis Plumbing in Sattler, Texas and I would never use or recommend them to anybody. I have asked AHS to dispatch a different contractor to fix the issue and have even spoken with AHS supervision numerous times and they do not seem to really care about resolving this issue with their customer. I have recommended AHS to numerous friends and I will no longer be able to do that in the future due to the lack of concern by AHS supervision.

1 star is too much for this review. My AC broke on July 3rd... Today is July 23rd. They still did not fix AC. Horrible customer service, I had to pay $3500 for the compressor because they said they don't cover it. What is the purpose of the warranty when you have to pay even more than it cost... and 3 weeks later they still did not come to fix it. They outsource to contractors that you cannot reach, their mailbox is always full and they don't show up for appointments 5 times now, only promising that they will call, but they never do. Stay away from the company.

Let me start by saying that we are a military family and came to AHS from our other warranty company at the recommendation of another military family that we know. At the moment of writing I have been on hold waiting to speak with a supervisor for 33 minutes. AHS sent a contractor to our home to fix our a/c on Saturday 7/21/2018 and the a/c is not fixed. Simple. We just want the service we are paying for because the payments for the service are delivered promptly, we expect the service to be returned in like manner. And I am still on hold approaching 35 minutes.

My gas stove problem was handled very well and I was very satisfied with American Home Shield. The representative I dealt with was very nice and the technician was very friendly and polite. I was very happy with the service. Now, the oven is working okay. I’ve got about four properties with AHS. And I would definitely recommend them.

There was no water supply to the pool house. So the toilet and shower didn’t work. AHS sent out the guy and he had to find the connection. It took him about an hour to locate it, but he was very thorough. Since we started with AHS, we only had four people called out and all of them were great and very prompt. AHS got a good selection of outsource people. But sometimes it's a little bit turgid doing things online. It feels a little bit remote, and it's quite nice to speak to somebody.

I received good customer service from the reps of AHS. They did the best that they could in scheduling a time that worked for me. However, I reached out to the contractors to get them to come out sooner. My only concern with American Home Shield is that they don’t get with vendors who would provide 24/7 coverage. They always get somebody who operates on a Monday through Friday schedule and if you get an incident that happens on a Saturday morning like your air going out and you live in a 103-degree temperature every day and you have children, you can’t tolerate that all weekend. I hope when AHS does contracts, they should ensure that they get at least a contractor or two in different cities to provide services 24/7. But the contractor provided really quick and excellent service. He came then he didn’t leave until he made sure that everything was working properly.

I love American Home Shield. I’ve had a couple of things happened and it has been great. I submit claims online since it's easier. Also, the contractors that I worked with were great and professional. They do what they have to do and then that was it. I have submitted two claims. The first one was a problem with the garage but I learned that wasn’t covered after they came in. The contractor ended up fixing it anyway and I still had to pay the regular fee on top of the fee that AHS charges me. With the AC claim, it was a matter of them replacing a little switch. However, that happened on a Tuesday and I couldn’t get the AC fixed until Friday. Since we live in Texas, it was ridiculous. Also, the bill was $100. But everything has been working good since the repair. I recommended AHS to several people.

I filed a claim online with American Home Shield for our refrigerator and a technician from Greenway Home Services came out. He was on time and very professional. He called before he came and said he was in route, which was a good thing. However, I tried to use the icemaker today and it wasn’t working, so we have to have them come back.

Our AC wasn’t cooling, and my husband submitted a claim with American Home Shield. The contractor they sent was really good. He came, went over the attic and he was thinking the issue was something up in the attic and that hopefully it wasn’t something else. It wasn’t the motor. So he tried something first and then he got a gauge out, but I think it was Freon, which was registering too cold of a temperature. So that helped him that it was gonna freeze up. He had a motor in his van and then he put out the motor and put the other motor up. And he took his time and I noticed that it was probably half his work hours. He could have not been on it and let the thing freeze up but he really worked hard. He was very personable and I was very impressed.

When I filed a claim with American Home Shield for my air conditioner, it was easy doing that online. The contractor sent out by AHS showed up the first time and they’ve been out there seven times now for the same issue. They’re trying to get the repair done and they’re there again now, and they’ve been there for half of the day. The insurance company has been phenomenal in making sure that they’re being notified that this job hasn't been completed and my AC still isn't fixed.

About several months ago, the toilet was making a noise and I submitted a claim for it over the phone. The contractor that AHS sent fixed it but I still had problems with it so I called back. I didn’t have to pay for it because I had already paid and it was still the same need. The tech worked on it again but after a week or so, it started backing up again. I called and made an appointment with the company again and they said they would send a different technician out this time. He seemed to have a little more experience with the toilet and how to tweak them and I haven't had any problem since then. I've been with AHS a number of years and I've always been satisfied with them taking care of whatever I had paid for the warranty.

I have a love-hate relationship with American Home Shield. It depends on who I’m dealing with. Sometimes it’s a good experience and sometimes it’s not. They were good on sending somebody out for our air conditioner but the guy who installed the pan did it wrong and it leaked. Now, we have water spots on our ceiling and the guy was supposed to come out and repaint our ceiling. However, we’ve yet to see him and that’s been two years. They were also great about replacing the water heater and dishwasher but not very good on the smoke detectors.

There was something in my plumbing and it was stuffed up. I filed a claim for it with American Home Shield over the phone and the contractor that they sent did well. I’ve had American Home Shield for many years and they’re a good company to deal with.

There was some leaking that wasn’t present when we bought the home so shortly thereafter, there was some leaking in a ceiling directly below the upstairs bathroom and the downstairs bathroom. We called American Home Shield and the tech that came claimed that the caulking work that had been done upstairs was just substandard, so the water was leaking from around the tub and then going downstairs. I had to take their word on that so I redid the caulking myself, and time will tell if that was the issue or not. Though my wife was a little perturbed by the nature of taking an action and then the answer not being that the problem was solved, having a warranty is great the times we’ve used it where everything went peachy. I’ve never had a home warranty so to me it’s great ‘cause these little things that weren’t done right and weren’t apparent during an inspection come up.

Our AC was partially working but not completely. We live in Sacramento where it is very hot in the summertime, so we needed it to cool efficiently. I called American Home Shield and submitted a claim. I talked to reps there and they were great. Also, the contractors that they sent were perfect. They fixed the AC in about an hour and it has been working well ever since. Thus far, I’ve been happy with American Home Shield. We’ll continue to use them.

My condensation was going into the other way and that part of the AC was overflowing and leaking on to my ceiling. I talked to an American Home Shield agent over the phone and they scheduled a contractor to come out. The contractor was great and the guy repaired it the first time. It was a great experience.

The compressor of the AC was out and there was also an issue with the Freon and the capacitor so, I called American Home Shield. There were no big issues with submitting the claim but only in getting the guy out here on time. The guy they sent wasn’t too experienced with the AC unit and they had to send a supervisor out on the third try. Once he came, everything worked fine. It took two and a half weeks to fix the AC but AHS was helpful.

I filed a claim with American Home Shield because water was leaking out of my water heater. I did it online and it was very easy. My interactions with the contractor and the service provided were very good. The repair was very quick. The technician identified the problem and solved it, and my water heater has been working fine since the repair.

I had an American Home Shield warranty for 10 years. Over 2 years ago my heater stopped working. The technician that came out said the unit was not repairable. American Home Shield gave me the option to pay over $2000 and they would replace it but they could not get it replaced for a couple weeks, or I could have an HVAC company replace it and they would send me $2500. This did not come close to covering the cost but I had guest coming for the holidays and had to have heat. I had a company replace the unit and sent pictures and the bill to American Home Shield. It has been over 2 years and never received a dime. I am out of pocket over $5,000. This is not the way to treat a 10 year loyal customer!! I strongly encourage everyone to find a different warranty company.

I have had American Home Warranty for 5 years. I've used the service 2 times. Both times has been a living nightmare. The customer service representatives are not knowledgeable and have no resolution or understanding the issue. In order to even get to an individual, for example a supervisor, that can resolve or relate to the issue, is almost impossible. They are repetitive and can only read a policy but do not understand what they are saying and have no problem resolution skills. They do not train their employees and significant communication barriers with their offshore staff. We are now waiting for a callback tomorrow.

I recently had to use my AHS warranty for an air conditioning problem. They authorized me to use my own contractor, which they approved. I paid the bill in full and was instructed to send the invoices and proof of payment to a Memphis address. When I received no response, I called and was told I should have sent the information to an address in Iowa. I resent all of the information and still no response. Once again, I called Customer Service, only to be told that they had not received any of my paperwork. I asked to speak to a Manager, but was told that it would do no good and that I would be "holding" for a very long time. I have searched for a way to send an email to the company, to no avail. I have NO idea who to talk to or how to find out what is going on. In the meantime, I paid over $1300 out of pocket for something that is supposed to be covered by my so-called "first class" home warranty. I guess I will seek legal counsel.

Having a home warranty is very valuable. You don’t have to spend thousands of dollars. Our air conditioner wasn’t blowing cold air. Then I submitted a claim to AHS by phone and their claims representative was excellent. The contractor who was sent here was wonderful and had done everything he could do. My 18-year-old son said he was super-helpful and nice. The AC is working fine, but it’s still not working like it should. Nevertheless, I’d tell everybody to get AHS.

We had a technician sent by American Home Shield out to check our air conditioner. It was quick and the company resolved it, so it worked for me. The air conditioning has been running well since then. And I always recommend AHS to people when they're purchasing homes.

My air conditioner wouldn't work so I filed a claim with American Home Shield online. The contractor they sent was perfect. I like how fast they got to the house. I submitted it at 5 o'clock and by 10 o'clock they were already calling me. It was less than 24 hours. Everything's been smooth so far. The professionalism and dedication to getting something fixed in a timely manner has been exceeding the expectations.

I've told people that American Home Shield is a great product. I've referred AHS to a lot of my friends. Everything’s covered and all you're gonna pay is one little small set fee to fix anything. Once, they couldn't fix my dryer so they got me a whole new unit. I also like submitting my claims online. If I have a problem I can get on whenever I have time and someone calls me the next day. A company would then come out and fix the issue. If they are not able to fix it, they order a part, call back in several days and come back. I've been happy with AHS' contractors.

My AC was running but it wasn’t blowing cold air. I called the American Home Shield hotline to submit the claim, and it was easy. The contractor was friendly. He knew exactly what the problem was and fixed it right away. The unit has been working well despite this heat. I'd recommend.

Submitting a claim with American Home Shield is agonizing and very difficult. When you call, you are typically gonna spend a minimum of one hour of your time holding and then going through the process. We've done it online a couple of times too which was a better experience. But the problem is we've had AHS send out people before who simply could not diagnose or fix a particular issue and so we got in a situation where we had to talk to someone and tell them that the people they keep sending out were not working and that they'd have to find somebody different. Their representatives have been helpful though. My wife and I both have contacted them.

I have been with American Home Shield for two years. Last April, I bought a new house and in this house, I couldn't go online to put an order. So I called and said that I couldn’t go online. Then I told them that I wanna put in the claim for the new house. I gave them the address and information for that house and they said that they'll have somebody sent out. But then, the people got sent out to the old house. They said that I went online and submitted the application online. I told them that I can’t submit that because I don’t have access to the online application for the new house.

I've been happy with the service I have gotten from American Home Shield. The capacitor in my AC went out and it was repaired by South Placer Heating and Air. The tech seemed very efficient and he found the problem very fast so we were happy with him.

We moved and redid AHS at our new location. Our dishwasher would stop in the middle of the cycle intermittently all the time and it wasn't draining. I called AHS, but the contractor showed up at my old house. I had to stop them when I called, and then they said that they could not transfer my policy. So, I had to cancel the other one and they gave me a credit. I started a new policy and the person who was signing me up was lovely and very nice. The contractor was great and they've done a lot of repairs at my old house

My experience with American Home Shield was horrible. I had an ice maker break down in my freezer part of my refrigerator, so I went ahead and called them. It wasn't a problem getting through and scheduling the service. I took pictures of my equipment with the model number and serial number and send it to them so the techs knew before they came out what kind of parts they were gonna need. However, it took the techs four times to come here before they were able to fix it.

I have home warranty with American Home Shield and it's amazing. It's worth its weight in gold and it has paid for itself. I had filed half a dozen claims and one of them was the air conditioner. I called American Home Shield directly and then they coordinated everything. I had an easy, very smooth and perfect interaction with the representative. The professionalism was top-notch. Then the contractor came in less than 48 hours. And besides the fact that we had to pay a lot for the refrigerant that wasn’t covered, everything else was fine.

I usually submit my claims to American Home Shield online and I find that to be easier than by phone. My most recent one was for our air-conditioning and it wasn't a great experience with the contractor. It needed Freon which he did put and now, it's repaired. However, he wasn’t really listening to what I was telling him. I was trying to stress to him that the unit wasn’t getting cold and it was as if he just wanted the $75 check and then he wanted to leave. Still, I would recommend others to get the warranty in the event that anything was to happen. AHS always responded back or tried to make sure that someone came out to do the work.

We had to fix an exhaust fan in our bathroom and we submitted a claim to American Home Shield. It was done online and their response was pretty quick. Communicating with the contractor was pretty straightforward. The person who came out is very knowledgeable and it was an effortless process for us. Since the repair, the fan has been superb. We definitely recommend AHS.

The AC went out and I called AHS to submit my claim. And their portal to log in is easy. They sent someone out and they fixed it within 48 hours. It was a fast service and it got fixed quickly. It’s the first time I’ve used them and it went well and we’re really happy. The contractors were really good and I’d recommend them.

We switched to AHS last year and its been a horrible experience. If you call AHS, their wait time to speak to a person runs over an hour, for the most part the person who will eventually come online either ends up having no clue what to do, or transfers you with another hour or more of wait to talk to someone or disconnects the phone. They have no intention of actually fixing things, it seems to be a scam. Their website has a chat option which is not functional. In the middle of summer our air conditioner broke down. We created a service request on July 1 and its been 20 days already without the air conditioner, after multiple hours of waiting on the phone and with no help. It's disgusting that they take the money every month but when something actually breaks down, their plan is to just avoid the customers.

My first experience using my warranty was mediocre. I had two leaky faucets. The shower was fixed on the first visit and the sink part needed to be ordered since it was an older faucet. That I totally expected. The contractor installed a part to temporarily stop the leak until he came back with the correct part. Greatly appreciated until I noticed that he caused a leak under the sink that was not there before he came. When he returned, he came back and fixed the leak under the sink but the part that was ordered for the sink was wrong. It took over one month for them to come back with the correct part. When he came, he said that he had received the part but the office never called me to schedule the install.

For all the years I've been with them, American Home Shield has been excellent. My dryer wouldn't turn off recently and we had to unplug it. I put in a work order on the main webpage and it was very easy. Their reps are great and they handle everything fine. The young man sent by AHS came out and took care of it. I also had a claim before for the freezer, and both techs were very polite gentlemen. Everything's been working fine ever since.

When a pan had to be replaced I called in my claim with American Home Shield and my experience was very good. The rep told me who the vendor would be and they would give me a call. I had to wait for them to call me, and then I had to set up an appointment with them. They were really busy and for the most part I had to wait till they had an opening. But when they came out to my home, the gentleman was very courteous and he did a good job.

I made a claim with American Home Shield for a dishwasher that wasn’t working, and they handled it fine. The technicians were all satisfactory and professional. I was satisfied and I'd recommend American Home Shield.

I had a couple of claims filed simultaneously with American Home Shield. And while they were being resolved, I had another claim, which was the latest one for an electrical work. I submitted my claims online and then I’ve done it on the phone as well, but I find that I have better experience if I do it over the phone. When I filed over the computer, I had multiple claims at one time and when I called back to ask about my claims, I spoke with a representative who said, “Oh, these didn’t have to be filed separately. Since they were appliances, you could have filed the appliances under one claim and just had the one service fee.” So, she fixed them and it saved me $150 on service fee. And I didn’t know that when I did it on online. So, that worked out better.

It is easy to navigate American Home Shield's website when submitting my claims online but I also call them if I can’t get to do it online. I had Ellen’s Appliance and Repair come over for my claim. AHS has had good service over the years that I’ve had them and their response time has been fast. Plus, having a warranty on properties has been very valuable and some of the repairs that I've had to do cost me a lot more. I’ll recommend AHS.

I submitted a claim with American Home Shield for an air conditioning problem and the process was easy for me to complete. I heard back from somebody within 24 hours. The contractor that came out to do the repair was very professional and pleasant, and it didn’t take him very long to get on. He was very accommodating too because I told him that I needed him back at the house and he got there before I did and he had to wait a few minutes, but it didn’t bother him at all so I appreciate that. My interactions with him and the service he provided were excellent, and my AC has been working great since the repair.

American Home Shield is easy to contact, but every little thing they do for me costs $125. My refrigerator stopped up last time and it just ran water on the floor. The contractor fixed it and the refrigerator has been okay. I recommended AHS to my sister, but they didn’t fix what she needed.

I recommended AHS to my son. He signed up for it and he had a problem with his air conditioning unit. The people that came out to do it said that they wouldn’t be able to get to it until a month and a half. So he felt that he wasted $500. And my two daughters each have their own homes. They were also going to get into the program of AHS but they said, "No way. Not after what happened to him.” So I was totally dissatisfied. It seemed to me that the person that got sent out figured, “I got this deal now. I’m gonna order the part and tell them I’ll be back to fix it in a month and a half, and let them sweat all summer." He’s got asthma and his son, too. His wife called AHS and they said that was all they could do. I also had an issue that was electrical in nature and was told that it was not covered. But when they came to service my air conditioner, I was happy with that.

I bought the house about five or six months ago and realized that I hadn’t had the locks changed. And I heard some things about the previous owner of the house and got nervous. Being that it was covered under my home warranty, I went ahead and contacted American Home Shield about changing the locks. I usually go online when I use them and it's fine.

We've been with AHS for a number years and most of the time, they send people out that fix things on the spot. They don’t get out as quick as I would like, but they're pretty responsive. Also, they prefer to repair rather than get me a new appliance and I can understand that to an extent as it serves its purpose. There was an issue with my dishwasher and last Saturday, I filed a claim over the phone. It has worked out well but the dishwasher hasn’t been repaired yet and they’re ordering the parts. We called Tuesday and they said that they had ordered it but there was no specific day for it to come out. Overall I have recommended them to a number of people.

My dryer needed a new pulley on it. I submitted the claim with American Home Shield, TLC Appliance Repair took it and they came out. The technician called within a day and he came out in the time specified and took care of the problem. He had been out before with another company when I was with Republic. I know the guy and he was really good at what he does. He was very efficient, very clean and he got things done right away. Now, the dryer is operating perfectly.

My AC wasn’t blowing much air and it ran 24 hours a day and never cooled the house. I called American Home Shield and they had contractors already lined up and within about five minutes I got a notice that they had contacted the contractor. Then within about 10 minutes, I got a notice from the contractor and they called and set up an appointment. It was a short and quick process. The contractors that AHS sent were knowledgeable. They haven’t come yet but they have been here before to replace the thermostat. American Home Shield is a good company. It’s worth the investment to have that insurance on my home.

We were having a party one weekend and we figured out that our AC was having a Freon leak. The tech from United Air, the contractor that American Home Shield sent, came out on Friday before and we couldn’t turn the air off long enough to let the ice melt which it was not a here or there, but he made an appointment to come back on a Saturday to fix it. We let the air off all day on Saturday so he would be able to work on it.

Here is the latest updated information that I have contacted them with. It will be easier to share the whole thing here. --- I received an email after 5 pm on a Friday, July 20th stating that 'Your service contractor has called to schedule your appointment, but has been unable to reach you.' No one has tried to reach me. They have my phone and email address and I check them both often.

My electric went out in the pool. Called AHS and they had nobody so I got approved for outside authorization. I sent the paperwork via certified mail and a week called to see if they got it and a supervisor told me the PO box wrong but AHS gave me the paper. Now I am out over 1k and I will never get the money back.

We were buying a new home and got American Home Shield. I have been with them for a year and a half and going online to file a claim with seems the most efficient way to do it. When our AC wasn’t cooling sufficiently and they sent a guy out, it ended up being more of a maintenance issue than anything else, and the unit needed freon. But the guy was polite and respectful, so it was fine. And the AC has been working properly since. We are also having an issue with our refrigerator and it is being handled quite appropriately. Overall, our experience with AHS has been satisfactory.

Contacted company on 7-3-18 regarding AC. Heard nothing from them so I called on 7-5-18, was told no vendor was available. To wait 1 to 2 more days then call back, that was a weekend. Called back on 7-10-18, was told they couldn't find anyone to cover this area. The two companies they gave me to call didn't cover this area. They also gave me the address and phone number for the company we found to send bill and get authorization for repairs.

American Home Shield sent out someone to look at our oven and they said they're gonna replace our oven. But every time I try to call them to get a hold of somebody, I get put on hold for 20, 30 minutes at a time and I can't stand that anymore. Other than that, everything was good in my experience for the claim process on the clogged condensation part on my AC. I submitted the claim online and it took a couple of days before an electrician was sent out. And although it was an air conditioning problem, the electrician clarified it was a plumbing problem. So I called that same day and it took another day before A-1 Rapid Rooter came out. The contractors who came were all good people and professionals. They communicated very well and they did a good job especially in our area where it's as busy as it is for skilled labor.

The garbage disposal in my sink stopped working and I submitted a claim with American Home Shield online. Then a contractor called me and let me know when he would be on his way. And I was there ready for when he was, and it took him 10 minutes to fix it. He said it was just something that was stuck and shouldn’t have been there. And it's working fine now. AHS is definitely worth it. It's not very expensive and if you need something, they'll send someone out for an extra charge, but it’s better than not to have it. Also, I was able to do everything through the app, and everything worked out okay. I don't have to sit there and wait for somebody to answer the phone.

We have been using American Home Shield for five years now and I've always felt like I got my money’s worth out of them. So far, they have fixed the hot water heater, the dishwasher, as well as the plumbing. It's easy to file claims too. You just go online, submit a claim and then within 24 hours, somebody will call you and you just work out a time when they can come out. I've also called and I never had a problem. Also, all the service people that they use get out quickly and the problem is fixed.

My air conditioner stopped working and it was hot. It's just like a fan. I called American Home Shield and their reps were nice and polite. They said they would send somebody soon as they could. Though it took a while for them to send somebody out, I understand as there were a lot of people that time of the year who were getting air conditioner problems. Still, when the tech came over, she did a good job. She fixed the air conditioner in a short time and it stayed fixed. When I asked her, she explained what happened to it. She was also nice and helpful and I was pleased with the service she gave. I would recommend American Home Shield.

I submitted a claim with American Home Shield when the fan on my air conditioner wasn't working. I then got an email from them that said that they assigned the company Climate King to my claim. I wasn't there when the contractor, Jason, came but my mom was there and she told me that he was really friendly and that when he arrived, he introduced himself. Jason called me while I was at work to let me know what was going on and he sounded really nice and knowledgeable. Since the service, my AC has been working great. American Home Shield was the company my ex-husband and I used when we were still together and we've used them different times for different appliances. After we got divorced and years later, I got my own policy with them for my house and I haven't had a problem with them. Get American Home Shield.

I had a great experience with AHS and I appreciate them. I have been with them for almost a year. The person they sent out from BK Stanley has been to my house several times and every time he comes out, he takes good care of me. When one of my sinks broke, he had to check and see if I had faucet coverage because the whole faucet had to be replaced.

My AC was low on refrigerant and I called American Home Shield to file a claim for it. It was good with the rep on the phone and with the contractor. The contractor was prompt and came out quickly and got the problem fixed that day. Having a warranty is very valuable and American Home Shield is a good company. I had another claim last year with an oven and they replaced it.

I needed to call American Home Shield for two service calls because the garbage disposal was leaking and then the dishwasher wouldn't drain. We figured the two were connected, but they said I had to do two separate calls. But the contractor came out today and they fixed the disposal and the dishwasher's working now so I need to cancel the dishwasher. Everybody was great. But they were supposed to give the number of the tenant to both of the companies, so they could call the tenant directly. They did on the garbage disposal but not on the dishwasher. But I got it worked out. Overall, they have great customer service.

I had very scary experiences with American Home Shield. When I call them to file a claim, sometimes it takes an hour just to get through and I have to wait on the phone to talk to them. But I found a way to get through them. I call Greenway, their contractor, and tell them to patch me through directly to AHS. One time, I spoke to one of the reps at AHS for a few minutes because when my sink was leaking, I thought it was my toilet bowl that was leaking. The lady I talked to wasn't very helpful. Then I had a plumber from Greenway come out for that and when he was here, I wasn't home at first. My housekeeper was there and he asked her how much money she made. She was scared of him and shaking when I got home. It was really bad.

There was a buildup in my pipes so there was a discoloration of the water. The lady with the contractor company that American Home Shield chose was rude and had an attitude. I told her that I wasn’t gonna be available at a certain time and she sounded snappy. On the other hand, the person who actually got here was fine. He didn’t do anything but he told me something I can do to help. He told me to run my hot water on high. Then I was charged $75. The same issue is still happening yet all they do was give me some suggestions of things I can try. It didn’t work a little bit and so little that I could do. And while I don't have to use the warranty much, it’s still good to have a backup.

I've submitted my claims to American Home Shield over the phone and have had fine experiences with their reps. Most recently, we were having trouble with one of the toilets and the contractor who came out very quickly identified the problem, fixed it, and he was gone. It's still fixed and working like it's supposed to. We have been with American Home Shield for years and when we have a problem, I call and they send somebody. We had one contractor come back because they didn't have the part at the time. Still, I'm fine and we'd definitely recommend American Home Shield.

I've had American Home Shield for a number of years and the services I've had from 'em have been outstanding. The last service call that I made was for a refrigerator and the contractor was very good. All Appliance Parts called me, set up an appointment time and came out. The ice maker quit working and they did a remove and replace, and everything's back to normal.

When our dryer wasn't drying properly, it was a bit of an inconvenience for us because we had to go outside to do the laundry. I made a claim to American Home Shield by phone and spoke to someone there. Sometimes, I also do the claim submission online but I'm traveling back and forth so sometimes it doesn't work. The contractor that came was extremely professional. They were able to correct the matter and the device was fixed, and it didn’t take long. They called me the night before, then the next day it was diagnosed, and the following day it was completed. American Home Shield's service is great and the people there are very courteous. I would recommend them to others.

I submitted a claim for covered items, an above ground spa, on May 15, 2018. Their vendor came out once, but didn't make any repairs. He then closed out the claim. I called AHS to let them know the vendor had not fixed the problem, but AHS charged me $75 for the service call. They contacted the vendor, they agreed they didn't make any repairs. AHS put the service on "recall". It's now July 19, 2018, it's been over 2-months now. What's occurred over these two months is beyond frustrating. The vendor has been unresponsive to my calls, they set up an appointment and didn't show up, and their unprofessionalism continues. AHS has no other vendors on their list for this service, I offered one local vendor.

It took a week to process my claim with the result of $1400 out of pocket to repair the AC, ok let say that is fine till here but when I asked what is my other options because the out of pocket is much higher than my exceptions she said you can "cash out" and if you choose to they are going to call you same day to discuss the option. A week passed and I am still waiting for them to call me, they don't provide me with any information regarding the cash out update when I call and saying they cannot transfer me to that department and even give me the number of that department so the only option I have is waiting for the cash out department to call me, they don't even explain me what the "cash out" option is, can you believe that! I really don't understand why they told me someone will call the same day to discuss "cash out" option.

I have had AHS coverage on my home for many years. I have only used my coverage once prior to the issues I am currently experiencing. I contacted AHS because my A/C unit went out. Contractors from ATR General Services Heating-Cooling & Home Improvement in Alexandria, VA were sent to my home on 6/12/18, 6/19/18, 6/23/18, 7/2/18, and today 7/19/18 they will be coming again. Each time one contractor would "diagnose" the problem then two days later another would come to fix the problem which the "fix" would only last about a week. I have been without steady working a/c in my home for over a month now and I live in Maryland where the temperatures have reach 100 degrees.

I had a clogged drain, so I filed a claim with American Home Shield online, and it was easy to navigate through that process. The contractor that came out to do the service unclogged my drain. They were good and I've used them subsequently.

My air conditioner and water heater went out within the same 24 hours. I submitted a claim with American Home Shield and the Air Doctor came for the air conditioner. They were very good. I had a clog in the drain and there was a flood that went into the hole and through the walls. They came quickly knowing there was water around and I’m in a high-rise building. They changed some of the piping in the air conditioner so it was worthy for the visit. They checked everything and all was working fine.

The problem that we had on our AC was pretty much the same thing that had been going on for the past four years and it finally got fixed. Each time, they said I was low on the refrigerant. It seemed to me that everybody just came and hooked up the little thing to check if it was low. Last year we paid for a sealant and we filled up a pipe. And then the person that came out prior to Tim said that there was a leak. There was no way it was a leak since we just filled the leak last year. I took it upon myself to get another estimate before I filed the claim to AHS. Then, they sent Tim’s Heating and Cooling and the tech wanted to do the same thing that had been done for the past three years. I told him to check the HVAC system that’s inside of the house and he was kind enough to go check. He found out it was the coil and it had been messed up for the past three years and I’d been spending $300 every year for that. He was great and he explained everything.

I'm not happy with American Home Shield at all. We have a dishwasher that makes dirty dishes instead of clean ones, and I've heard all manners of nonsense about what's wrong with it. The guy that came out said, "You need to clean your filter," but he's cleaned the filter five times. He got angry the last time and I said, "Why would I suddenly need to be cleaning the filter when you've just done it? I'm running two or three loads a week and I'm putting in clean dishes and getting out dirty. So it's nothing that I'm doing, it's something that the appliance is doing."

The AC downstairs stopped working and it was very easy to submit a claim online to American Home Shield. The contractor was great, he did what he had to do and he was able to fix the AC quickly. Since then, it has been working perfectly. American Home Shield was great and I would recommend them.

The ductwork in the attic was disconnected so the air was just blowing in the attic and the house was not cooling. I went online on the American Home Shield website, registered my issue, paid 75 bucks and the gentlemen came quickly. It was seamless and I was pleased. The contractor had quite a bit of information. I had questions about some other things and he was free to answer some of those. He wasn't trying to get any extra work or anything out of me because the ductwork needed to be repaired. Then he said, “Yeah, I can go up there.” He got some tape and some of the things he needed and fixed it. Now everything is alright.

I'm a little upset with American Home Shield because I've been having problems with this air conditioner for about six years and running. We put Freon in it every year and they just patched it. Finally, they replaced the air conditioner this year. The contractor was good and after the service, the air conditioner is cooling good. I had a problem with their office when they were charging me $195 for a pallet jack. It's a jack they use to pull up the air conditioner. I owned an automobile shop before and I never charged a customer when they used the engine hoist to swap out an engine. So, I felt that their charge was a little stupid. American Home Shield said they were covering it, but then I still had to pay it.

I had bought a dishwasher on Scratch and Dent but the plumbing wasn’t plumbed right for the dishwasher. So I needed to have it re-plumbed. American Home Shield scheduled a plumber. I had had that contractor for a previous American Home Shield warranty service on my shower and I specifically requested him to come out. So I was glad he came out.

There was something wrong with my range, and AHS sent out the contractor and he fixed the part. But it still wasn’t working, and I called up and he said that he needed a different part. They said they would call when the part came in, and that was two more weeks that I didn’t have a working oven. And then he came back and said it was working, and he didn’t put a new part in. He had a part to put in and that was what I was waiting for, and he never put it in, and he left.

American Home Shield needs to do away with the automated call and make it go to a person instead. When you call, you get asked, "Is this a claim?" or "Are you trying to get something fixed?" When you say, "Yes," you get asked what and then for example you say, "Air condition," the automated service tries to link you to somebody. That doesn't always work out well because a lot of the companies don't work on the kind of AC unit that I owned. So I called about my AC that was blowing hot and the rep was fine once I got to him.

One time, I had a problem with the rep of AHS. He couldn’t speak very good English and I couldn’t understand him but their customer service has always been very good. Also, the company that I had with my AC issue was the best air conditioning company. I called their company that morning after I called American Home Shield and they were able to get me that afternoon and get me up and running so I was extremely happy. Also, the service guy that came out was old school like myself and he made sure it was done that day. He had the head motor on the truck and I was just surprised with that. He didn’t try to sell me anything I didn’t need. He was very cordial and was exceptional too. The AC is working good since the repair.

I recently filed a claim with American Home Shield for the garbage disposal. It was leaking lots of water. Every time I would turn it on and even though I’ve used it and haven’t turn it on, it still was leaking water. That was when we called them to file a claim. It was easier to do it online. It was quick than calling somebody because the first time I called and it was for a plumbing issue, it took a little while. But for the first one, they scheduled really quick as well. So far, we’ve been having a good luck using them for two small things that had already been done in the house.

I had a problem with what I thought was a leaking toilet in my upstairs bathroom. I submitted a claim over the phone and the tech that came was polite and professional. However, I still have a leak and I asked him about it, and he said there was none. But I see water sometimes behind my commode after I flush, so there is definitely a leak somewhere. He should’ve looked into it more. I thought about calling American Home Shield back but that’s another service charge.

The condenser in my AC quit and I needed a repairman. I called American Home Shield and they scheduled me. And then, the contractor called and set a time. He came and took care of the problem in a very short time and it was great. He was very nice, professional and neat. He showed us the part and we talked to him a bit. He said that this problem was not unusual. He had the part and he replaced it and the AC has been working fine since. My experience with American Home Shield has been fine all the way around and I would recommend them. I’m really happy. It’s our third year being with them and we've used them twice.

My AC unit upstairs went down for the second time. The first time it did, I paid to put antifreeze in it because that was what they told me I needed. It was working fine last year but when I tried to run it again this year, it wasn’t working. I called American Home Shield but when I saw that they were dispatching the company I had used in another house that I live in not too long ago, I called them back and told them that I didn't want that company as they were horrible. So they sent me a different company.

I have been having ongoing issues over the past year with by HVAC unit. It first started with the heat not working. Advance Appliance came out to address the issue. First the thermostat was replaced then I had to have the circuit replace. Fast forward a few months later and another service fee. The AC part was not working. They advised that there was a leak somewhere but did not investigate. They advised that because of the leak I needed Freon. My unit takes R22 which unknown to me was not covered by AHS. So on top of the service fee I had to pay for the Freon. The unit worked for the warmer months. Now comes time for the heat to be turned on. To my surprise it does not work. Again I call AHS and again another service fee is charged to have Edwards Heating and Air come out.