American Home Shield Reviews

The swamp cooler wasn’t throwing out hot air. I submitted a claim to American Home Shield online and the people that they submitted to make an appointment within 24 hours didn’t get back to me until seven days later. I let AHS know that the company never called me within the 24 hours that they were supposed to. I canceled the request on the fifth day because we needed it to be done within three days since it was hot and they refunded the $75 that I paid. But the other times we've had claims, like the furnace and washer, were perfect and awesome. Their customer service was really good and the reps were helpful. I would fully recommend anyone who’s purchasing a home to get an insurance like this.

The dryer stopped working. I called American Home Shield and they set me up with someone in Lawrence. They sent a ticket to them then I called and scheduled an appointment. They came out that day or the next day, which was pretty quick. The contractor was terrific, too. The knob was broken so he got a new one ordered for me. After that, everything has been working fine again. I had a good experience overall.

There was a problem with the plumbing in the master bathroom and I called American Home Shield and had to wait on hold. Filing the claim was a little bit difficult but not too bad. The plumber that AHS sent was very nice but I gotta call him back because he didn’t screw the stool down on the one side. It’s just sitting there. At the same time, I put in a claim with the AC but the contractor never showed up. They never called and by the time they notified me, I just told them to forget it. Their rep apologized though and said that it just got overlooked somehow. Other than that, I feel very good with my experience and I’ve recommended American Home Shield.

We had a problem with the refrigerator and American Home Shield did their part. The guy that came out to try to fix it was okay. But LG sent the wrong parts and then they wouldn't replace my refrigerator. They kept sending parts and finally, they sent the right one and it's working now but it's real noisy and sounds like a thrashing machine going on. It wakes you up in the middle of the night.

I’m pleased with American Home Shield and I’m a fan. They do a good job and they are extremely fair. I’ve been with them for three years and it’s a nice blanket. I like to talk to people but they do a lot of things online. They can do everything by machine and although I’m not comfortable with it, it has worked. I leave my messages and I get a call from a contractor the next day. They get out within a reasonable amount of time. The people that American Home Shield sent out did a great job. My first experience with their contractors was when they replaced the oven and the contractor did a phenomenal job. Also, the air conditioning people were phenomenal. When I had a wiring issue, the contractor ended up having to re-wire something to get everything back on track. I have recommended AHS to my children and my sister. I’ve shared about them with anybody interested because AHS did a good job.

Our air conditioner was blowing out hot air and when I submitted a claim online to American Home Shield, the website was perfect and navigation was super easy. I did it on Thursday evening at 7 pm and the contractors were here Monday so it was just one business day. The rep came to the door, introduced himself, told me what he was gonna do and took care of it. Since then, the AC has been great and I would recommend AHS. I’ve only utilized the warranty about three times in nine years but when I have, it’s been very beneficial.

I called American Home Shield about my refrigerator and my washing machine both, and I told them I didn't want Sears to come out. They gave me Quick Fix Appliance because they had worked on the refrigerator not too long ago. But they were so booked that they would not take the call for the washing machine. It was also over the weekend and it took a couple of days to get the technician out. But it took him about two minutes to figure out the issue. The first thing he did was check the filter and it had popped loose a bit. So when I would get water from the refrigerator, it would start out fine but then it would start making this god-awful sound and the water would stop.

We filed claims for our microwave and for our refrigerator during the same week and everybody was great. The contractors called ahead, showed up on time and did what they were supposed to do. We have upper and lower ice makers on the refrigerator and the upper unit freezes up. So we wanted the technician to address that and the issue was resolved on the spot. For the microwave issue, a part has been ordered and it would be coming in on October 1st. The contractor will then come back and stick the part in. It's a real small part which costs about $10 but we don't wanna continue using the microwave unless it was deemed to be safe. American Home Shield also sent out Total Air Care for our air conditioning unit before. They did great even though we had had the unit serviced ourselves within the last couple of months. It wasn't getting cold enough but they added a little bit of Freon and we were good to go.

I've been with American Home Shield since October and it's been a very good experience with them. They do an excellent job. I recently had an issue with my glass stove top which was cracked. I submitted a claim over the phone and it was good. They said it was from age and wear, and it just happens with glass stove tops sometimes. The first representative who came out was very nice. A part had to be ordered, then after about one week, a second representative came out. He was very courteous. Since then, everything's been working great.

This is my 2nd year with American Home Shield and the technicians they’ve sent me have been excellent. I recently had an issue with my AC not cooling and they were extremely prompt. The young man who did the service call explained everything to me where I could understand it. I used to be with another warranty company for 18 years and when I had to replace an air conditioning unit, they were gonna charge me $5,200. I was then transitioning to American Home Shield and I was able to get the same equipment for $3,700. So, I kicked my previous provider to the curb. Also, I knew that American Home Shield has been in business for a long, long time and their monthly premium was a third of what I was paying. So I elected to pay a $100 service call, and it’s been well worth it.

The plumbing backed up, so we phoned the claim in with American Home Shield and had Joy Plumbing come out. Everybody that I spoke or dealt with on the phone was excellent and the contractors came the next day. They called and made an appointment to come out. They were here on time and they didn’t mess around. They did the job very efficiently and when the young man called and asked for something, someone else came out to help him. They fixed the problem and I could not have asked for anything more than what they did because they did an excellent job. They cleaned up as best as they could and they were very courteous.

My dryer was making a large clunking sound and it was very loud. I submitted a claim with American Home Shield, which I did online. It was fast and great for the first time. The website was fine as well. The next day, the tech came out. He was very professional, on time and took care of the problem. However, I had to order one part because the issue was more complicated than what we all thought. And instead of just one part which he had, it ended up being two separate parts. I had him back out a week later for the second part. After the initial repair, I thought I had a problem with the dryer again and AHS sent another person out. But then, the dryer was working fine. So it was one of those, "Oh yeah it's making that noise." And when they got here, it didn't make that noise.

I had originally switched to one of American Home Shield's competitors. But after being dissatisfied with them, I came back to American Home Shield and so far, my experience with them has been good. When the tenants in my rental property informed me that the AC was not working, I submitted a claim through American Home Shield. Although the soonest Moreno Plumbing, Heating & Cooling was able to come out was about four days later, it was fine. It was the peak season and we understood. The property has two ACs and within two weeks, both ACs went out. I spoke to Moreno directly on both occasions and they were very professional. They understood my situation and tried to get it rectified as soon as possible.

My husband said the AC appeared that it was freezing on the outside, but it would not be cool. We would leave it off, then it would be cool again. However, it ended up being really hot at night. I went online and submitted the claim with American Home Shield. I responded online when I had gotten an inquiry. The rep told me when someone was coming and what to expect. They told me what my cost would be and I had to pay $100 for them to come out and look at it and make a determination as to what was needed. The contractors were very pleasant and told us what to expect. As soon as we got approval, they were gonna turn some paperwork in to American Home Shield and after that, it would take a while for them to order the part.

We had an electrical issue. Our post light didn’t work, so I contacted American Home Shield. I submitted the claim over the phone and it was very simple and really easy. My interaction with the rep on the line was great and the contractors were very helpful and really good when they came out, too. I’ve been really pleased with everything that we have done.

My air conditioning broke down so I filed a claim online to American Home Shield. They called me when they had all the information to tell me that it was approved. It was a really good time response and everything worked out really well. The contractors did a really good job too. However, it took a while because what they had ordered was not in stock. So they had to wait also. It took them about three weeks to do the work. But since the repair, it’s been perfect. I will recommend others to get AHS.

My garage door motor wasn’t rolling. I went online and placed the service with Home Shield there. It was really quick and very straightforward, too. I talked with the tech through the phone because I was, at that moment, at work. Nobody was at home as well, but I’m gave him access and he was able to get in and work on the garage. When I spoke with him, he was very polite. He called me 20 minutes before he arrived. He told me that he was on his way, and when he got here, I let him know what to do to get into the garage. 20 minutes after he called me, he told me that the problem was fixed and what was the issue of the problem. He did a great job. He changed the parts that were needed to be changed and he even oiled my chain without me telling him. I tell everybody that I know who owns a house that they need to get a Home Shield warranty. My experience has been awesome. I love it.

Our A/C went out in the middle of summer in Arizona. They sent out a tech the next day who was extremely unprofessional and stated that the compressor was out. He said that it could take up to a week to get the part and not to call him and complain to him. He was extremely rude. I called AHS two days later to follow up on my claim and they stated that the part had been ordered and would arrive on Tuesday the 31st. Of course the technician never called and responded via email that he would not show up until the following Saturday on August the 4th...

After one month of waiting and 8+ hours of phone calls with AHS customer service and managers, we still haven't gotten our electrical issues fixed. We will let the warranty expire next year. AHS sent out a creep of an electrician who was rude to my wife and endangered our cat by leaving the door open. Then he didn't finish the job, leaving our wiring disconnected for weeks. When we complained, AHS said their policy is to continue to send the same service provider unless the customer provides legal documentation about the problem. That's right ladies: AHS will continue to send the same creep to your house unless you get a restraining order.

This company has offered us a peace of mind that any home with used appliances hopes for. They have taken care of our problems 3 times with one phone call each time. The service people they have sent us have been top quality. I will renew our contract for a second time. I wished I had known about this company before this. Thank you AHS!

We purchased our retirement home and with that we selected American Home Shield, shame on me I should have done more research. We have had some plumbing issues but with no resolve. We have a septic system and bought the septic system extra piece with our contract. We were told by their plumber that the septic system was full and that was probably our problem. So I contacted American Home Shield and told them their plumber stated that we needed to have the septic pumped. Stated we that we paid for the septic coverage and we could have one pump a service contract so I was requesting that and that I currently cannot even use a toilet or shower, I expressed that to them. They said that they would have someone out the next day. They arrived and they do not do septic systems they were just there to assess the situation. WHAT???

We have the most expensive premium plan. It is worthless to us. Our AC has gone out two times, of course on a Friday night. AHS cannot ever get their providers to come out. We are at the bottom of everyone's list because we are through a home warranty. So it's 100 degrees tonight, hotter in the house, and we won't hear from the AC people until tomorrow and it will be Tuesday before they can come out. They ALL will ALWAYS take care of their full-paying clients before ever booking to come out to a home warranty client. We spent $358 of our own money last time to fix the AC as it was cheaper than four nights in a hotel and boarding our pets. Probably the same tonight. When you call you are always on hold a very long time, and literally EVERY time we have called, we get disconnected after holding, sometimes twice.

I had a tech come out and look at my washer. The problem started in June. The day and time that they were giving me didn’t work with my schedule so there was a lot of rescheduling and canceling. The last time that they canceled, I had to cancel the claim. I called in from work and I told them that they don’t work for me because I had to be at work. I got a charge from American Home Shield stating that they got a response from the repair company telling them that they had already been to my home. I told them that nothing was ever done. I had to wait 14 or 21 days to process a refund. If I was to set up another claim, they would charge $100 again to be withdrawn from my account so I told them I was not gonna file a claim until I got my money refunded back.

I had a claim for my central air-conditioning filed over the phone and the representatives of American Home Shield were wonderful. They gave me a company but the technicians didn’t help me. They were blaming AHS and AHS was blaming them. So, I was stuck in the middle with a 111-degree temperature and no air. I decided to go with someone else who walked me through what would be and I was satisfied with the results.

Water was blowing out of one of our vents since we bought the house about a month ago and it ruined our ceiling. The company that was supposed to service it who’s already been out to fix it twice told me that they can’t get to it and that they’re going on vacation. That’s not professional. This issue continues to occur and the techs haven’t been able to fix it. It's ridiculous. I’m afraid as I get home tonight that I’m gonna find the vent lying on the floor because it’s weeping so bad.

I had a water leak in one of the lines in my kitchen. I called American Home Shield and the rep that I spoke with was very nice. I told her what was going on and she was willing to help with getting somebody to check everything with whomever she could get to come out. Then the contractor called me and gave an appointment. I called them back the next day because the leak got a little bit worse and they were quick to come out the next day. It was awesome and they did a good job. The guy that came out was really respectable and neat. He was real careful that he didn’t create a mess, so that was good. Overall, I love American Home Shield. They're really quick to help you with your problem. I have not had a situation where they were impatient so I would recommend them to anybody.

The wait time for service is not very good with American Home Shield. When I had an online claim with them for the microwave, first, they assigned it to the wrong contractor who didn't do it. And then when they found the right contractor, he came and he didn't have the part. The contractor ordered the part and it was the wrong one and it took more than two weeks to get it fixed. They billed me, but they were trying to bill me again for it because they didn't pay the right contractor. On the other hand, when I had a plumbing claim before that, it was a very good experience. The guy came and fixed it right away. He had the part with him.

My AC was not working and I filed a claim for it with American Home Shield. I left them a voicemail and then they emailed back to let me know that somebody was gonna be out at a certain time. They were prompt and told me that a contractor would be here between 12:00 to 3:00, so I stayed up for 12:00 in case they just popped up. The contractor was running a little late but he was great. He explained to me everything that he was doing and he got everything fixed. The AC needed Freon in it, so he put $900 worth. AHS doesn’t put Freon in though. Still, I'm planning on keeping American Home Shield after my year is up. It was never explained to me until I called that it costs $75 for contractors to come out, but AHS is worth it. They will fix everything and replace any parts.

I did two claims with American Home Shield for an air conditioner problem, and the first air conditioner guy was horrible while the second one was great. In the last one, we came home from vacation and my house was 92 degrees. I submitted a claim online and the company that they were gonna send out was the same company we had before that was horrible. Our craziest experience with the contractor company was after they contacted us two days later, it still took a couple of days for them to come out. Then they were really late and didn’t even fix the problem the first time. This time, AHS said it would be 48 hours but the contractor company never contacted us. So I contacted AHS and asked if there was someone else they could send out ‘cause I've got kids and a dog and we couldn’t stay in a 92-degree house for that long. They sent out another company called D&G, which was awesome. They came out that night and fixed the problem.

I’ve been with AHS for at least eight years on this house and my contract has more than paid for itself every year. One time, my stove stopped functioning and I called AHS for the claim. They had me booked in short order and had Sears’ contractor out within a day or so. The tech was doing double duty. It was some senior guy who was working with me. While he had his head in my stove, he was on the phone talking to some junior guy who was working on some appliance somewhere else and he was trying to walk him through it at the same time. The issue with the stove was some circuit that had gone out. He had the part in his truck. He popped and wired it in, and my stove was back up and running. He was great and he was done with it within an hour.

We used another company in the past and we were not happy with their service at all. With American Home Shield, I’ve been doing claims online and it's easy. The experience in dealing with their representatives has been really good as well. 77 Water Well was sent out last time and it was a great experience. They communicated with us on when they would be here. They showed up when they were supposed to and got the problem taken care of.

My dryer wasn’t running and it smelled like burning wire. American Home Shield sent someone out and the gentleman came out the very next day. He said that he would be here early in the morning and he was. He knew exactly what was wrong and fixed it and the quality of work was excellent. During another time, my claim for the microwave oven took very long to finally get resolved because we thought that it could be repaired but the parts were not available anymore because of the age of the oven. We were gonna try a new oven but it didn’t fit in. The microwave and my regular oven was a built-in unit, so AHS ended up without any problem replacing the whole oven and the microwave. I have recommended AHS to several of my friends and they are now members.

Our air conditioner wasn’t blowing any cold air so I submitted a claim online with American Home Shield. Navigating through the website was simple and went smoothly. It was quick too. When the contractor arrived, I told him what was going on and he explained to me what was going on with the unit. Since then, everything’s been great. Having the warranty gives me the peace of mind knowing that if something happens, I can just call and submit a claim. I’ve had other providers but they don’t compare to American Home Shield. It’s the best that I’ve had.

I filed a claim for my stove door with American Home Shield on the phone. The contractors they sent were Johnny-on-the-spot. They were very good and pleasant. The guy who came had to get a part and came back in about a week. Overall, I’d recommend American Home Shield.

Submitting claims with American Home Shield is a very nice experience. It’s always been simple but I thought that as long as something is under warranty, I just pay for the call and the part. When the AC wasn’t blowing cold air, the repairman came, put some Freon in it and tightened up the belt. But although I paid $75 for the service fee, I got another bill in the mail saying that I owed $212. Otherwise, everybody has been good. The customer service reps and the repairman have been very professional.

I had a garbage disposal go out and then, my AC went out as well so I submitted claims over the phone to American Home Shield. The last time, I called them on Friday and got the schedule for Monday but I was fine with that. When the contractors came, my wife didn’t have any complaints. They did it in one day. The garbage disposal was done in about a two-hour period. Same with the AC, it was done in two hours. Since then, both the garbage disposal and the AC are working perfectly. So far, everything has been great and I'm happy with AHS.

The most recent thing we had with American Home Shield was the electrical work, and when the tech came out, he did a good job. My wife called in the claim to submit it and the reps seemed very professional, friendly and customer-focused. They've been great with their service and I would recommend them.

American Home Shield's contractor did the job in a timely fashion. Whenever we’ve had an issue, AHS has taken care of it.

There was a leak in the faucet and I filed a claim with American Home Shield over the phone. Sometimes when I file a claim over the phone there is a disconnect between the automated system and the live representative. Sometimes the rep doesn’t see what I filed over the automated system. But, the reps are nice and they always say, “It’s my pleasure.” The plumber that AHS sent first came out on a weekend and we had to wait almost a week for him. He had to order a new faucet before coming back and putting it in.

We’ve been in this house with American Home Shield for 31 years now and the last two claims have been worth it. The last two were excellent technicians and I got the information and person within a reasonable amount of time. They were excellent in terms of the service and it was where it ought to be. AHS is fair and we’re getting the service we’re paying for. However, for years, I have put up with nightmarish loops of incompetence and it’s astounding. It’s an on-demand situation where the loop of connecting with people was insane. There was a breakdown in the loop of communication. I had to repeat my calls and I had to call this plan, but they didn't answer. I had to wait for six weeks without a washing machine. I had to go out because whatever was on their end, they couldn’t address it in a timely fashion.

Underneath our sink, there was leaking underneath the garbage disposal. I filed a claim online and the process was really easy. I did that at night and the contractor called in the morning. He was excellent. He explained to me what was going on, why it happened and that we needed a new garbage disposal. Then he, very timely, went and got the part that was needed, like the whole garbage disposal, and came back. He told us when he was coming back with the parts. In that way, we could watch out for him again. The garbage disposal is working great.

Having a warranty on one's property is very valuable because it gives you a level of assurance which you can't get without a warranty. I've been with AHS for a long time and my experience with them has been getting better. One time, there was a message on our water heater so I failed a claim for repair online. Navigating through their website was pretty simple. Then, the contractors came out the following day. They relayed the problem and then went right to troubleshooting and the repair. Since then, the water heater has been well. I would recommend American Home Shield.

I had an issue with my two water heaters so I filed a claim online to American Home Shield. Their online site is very user-friendly. So far, I’ve filed three times and up until now, their process has been very smooth. Some contractors that AHS sent out were good, some were not good. Last week, somebody came out, checked my water heaters and ordered some parts which was needed. One of the water heater has been fixed so I’m getting hot water while the other water heater is still not working. I received the parts four days ago and then I called AHS and they said they will talk to that particular contractor and that they will call me. But the contractor hasn't called me yet and I'm still waiting. Nevertheless, the whole experience has been good. Their response has been fast and the system has been good. I get a text right away. I’d highly recommend American Home Shield.

My toilet downstairs kept flooding my living room. When I submitted the claim to American Home Shield, I listed it as plumbing but told them that I thought that the toilet kept making a weird noise. The first contractor was Home Services of the Triad and a guy named Michael came out. He thought he fixed it but it shocked me that when he first came in to the house and he looked at the toilet and seen where it had flooded or exploded, it was the toilet but it was the bowl and it was not the base or the tank. Michael didn’t touch anything and he immediately told me that it was not covered.

When I bought this house, it came with a home warranty and American Home Shield covered more. I’m widowed and I decided to keep it. It's given me more peace of mind since I can just make one phone call if something goes wrong. The contractor they sent recently was a great guy and he was in and out.

I signed up for American Home Shield online and it took about four months after that before they started billing my account and providing me service. There was quite a delay in there and I wasn’t even sure if I had it. When I saw that they debited my account, that was how I figured out that I must have it. But when I submitted a claim online, the website was easy to navigate. The technician contacted me and he was half an hour late out of the window. But he came the next day and fixed everything in half an hour. So he was good.

The AC wasn’t cooling in one of our homes so I called American Home Shield. A serviceman took three days to get to the property. He was very nice and gave me a step-by-step explanation of what was going on with the unit. Everything has been okay and I've found the warranty to be very valuable. I'm a single homeowner and I don’t have a male or a handyman in my life, so when anything goes wrong, I just call AHS. I'm very satisfied with them and have recommended them in the past.

American Home Shield's website was very user-friendly. We submitted a claim for our disposal that was broken, and they scheduled a third-party contractor to come out and look at it. They fixed it and it only cost $75. What AHS advertised was what we got, so we're happy with it. Also, the quality of the work done by the contractor was great. First, they came in and recognized the problem for a minute, and then, they came back with the replacement part and installed it lickety split. It was easy. I highly recommend American Home Shield.

The outside fan on my AC was cutting in and out and I went online to file a claim for it. The payment was on automatic withdrawal so it was smooth. Within three days, they got somebody out and he gave me a review of what was going on with the system and gave me some pointers. They were supposed to come back and change the filter out but they never called me back. I signed up with AHS in April and had another company before them but AHS is a bit cheaper.

The AC compressor was bad so I submitted a claim and it was really easy. The contractor was very professional and the AC has been working great since the repair. American Home Shield is really good and I will recommend their products and their services.

Every time I tried to turn on our air conditioner, only the fan would come on. The unit wouldn't cool and wouldn't do anything. So I had to call American Home Shield. Their reps were professional and courteous. Then, the company they assigned to me was very prompt with coming out and doing what they needed to do. The contractor came out a day after I submitted the claim and when he came in, he presented himself and showed me his ID because I am not a person to let anybody in.

We purchased this home warranty two years ago mainly to cover our HVAC and tankless water heater. On Thursday, July 26, 2018 at 4:30, our HVAC compressor went out... the temperature in Henderson NV was 114. We called our own service guy who was here within minutes, because we could not wait for 24-72 hours for one of their service people. We needed a new compressor, fan, 7lbs of Freon.

The day after I left for deployment, the AC broke and my wife submitted a request on the website to have it fixed. That was on July 24th. The repair company came out the 25th and said the compressor would need to be replaced, and it would take 5-7 business days for the part to come in. Fine, that's understandable. She calls the company back 7 business days later since she hadn't heard anything yet, and it turns out AHS took their sweet time and didn't even order the part for a full 5 days after the problem was diagnosed in the first place. So it's been a total of 11 days without AC, it'll likely be more than two full weeks before this is resolved due to their complete lack of competence. Stay away and don't give your money to these people!

Ricky from purchasing (would not give me his employee ID #) does not have an ounce of customer service in his body. He was not only rude, he was condescending and would not transfer me to a supervisor.

Honestly I am Not sure why I have this warranty. Every time I make a claim it's a huge hassle and I am told they don't think there's a problem. My refrigerator repair took 5 weeks and the problem still exists. The service calls are a joke. FYI I don't want to sit around waiting for a repair person for no reason. I used to recommend your company and even had my family and friends purchase warranties for their homes and rental properties. We are all going elsewhere.

My refrigerator was not maintaining the cold temperature. I submitted a claim with AHS over the phone and I didn't like the attitude of the rep I spoke to. She spoke as if there was kind of a hostage in my hands. So their communication should be changed. Then, they sent out a tech from Quick Fix Appliance Service and it took them a long time to fix my refrigerator. And I was kind of a little bit unhappy about that. Eventually, it got it fixed two weeks later, but it's the refrigerator and the urgency was a little more. So I had to buy a small fridge just to support my household needs a little bit.

The AC wouldn’t cool and I finally had to cut it off. I called in for the claim to AHS and communicating with the rep went very well. The techs were very professional and introduced themselves. They went out and looked at the unit, and then came back in and reported to me what was going on. Having the warranty has been very valuable and I would recommend AHS.

I'm about to drop American Home Shield. I'm very dissatisfied with them mainly because they don't fully display what they don't cover. You think they actually cover stuff but it's very minimal, like with my friend’s old house. My friend has like R22 for their AC and she was charged a $110 a pound but they only paid $10 of it. It ended up not working out too well.

I never thought of getting AHS, but a couple of months ago, my husband said a friend of his said that AHS was a good idea. I said I would sign up, but I didn’t think we needed it. Then, a month and a half after I signed up, our refrigerator stopped getting cold. I went online, filed a claim with AHS and paid the $125. The service guy who came out was excellent. He worked on the refrigerator and did whatever magic he did. When he left, he said to let him know if it didn't work in 24 hours.

American Home Shield sent the contractor, US Air, out to repair my air conditioner. When the tech came out, he replaced the fan and some other parts. When he left, the AC was making a really loud noise that almost sounded like a train. In fact, the AC woke me up when it came on that night. I called AHS and they rescheduled for the tech to come back out. The tech explained to me that they used OEM parts, but these didn’t always work and in this particular instance my Carrier AC didn't function with the OEM part. So, he came right back out with the original part.

A lot of home warranties don’t include the HVAC system and American Home Shield does. We usually submit our claims online and there has been no issue at all with the reps. Air Technical, the contractor, was great and I was impressed with the clear communication with them. The rep let me know exactly what was wrong and made sure I was okay with everything that he noticed and was going to change. He was also very courteous to family and the house and offered extra like showing me how to clean out the AC on our other unit that wasn’t broken and how to maintain that, so I thought that was really helpful. We are also military, and he was very grateful and thankful and expressed his gratitude for us, which is always nice to hear.

I read online reviews and American Home Shield was top-rated. I went to the website for my first claim and there’s a link on the website to open a claim. There’s a system set up with AHS and the vendors, and I immediately got text and email notifications and then I could track the technician. I was given a time range but unfortunately, the tech guy wasn’t able to stay in those time ranges because it’s a hot season and they were overwhelmed. He was professional, well-groomed, knew his business and took care of it, plus he identified himself and had a uniform. He worked on the unit and then he had to come back because as he did something and the unit clicked on, the outside condenser unit clicked on and he thought that it was what needed to be done. He didn’t replace the part as he just did some type of cleaning, and the unit failed about 24 hours later. He was back within 24 hours and he replaced the parts.

We bought a house and there's a refrigerator here that is a Kenmore, a Sears product, which I've been having problems with. I called AHS to submit the claim and it was easy doing it. Then the contractor came out, tested the refrigerator, and found out that it was the thermostat which he ordered right then. He set another date for him to come out to put the thermostat in and he said it would probably take about two days for the refrigerator to get back to normal. It's still not working right, but it has nothing to do with the contractor because he tested everything.

We submit claims online, which is easier, and then American Home Shield sends the email. I had Family Heating and Air come out twice. But when they came out the first time, they didn’t go over the air conditioning. The tech just talked through the whole thing. He opened up some dampers and closed the wrong one, and the AC still wasn’t cooling off properly. So I called them again and told them to send a more experienced guy. But the second guy was not as experienced as the other one and he still didn’t do what he had to do.

I filed a claim with American Home Shield over the phone. Their service was great and they were able to quickly send somebody out. The service provided by the contractors was very good and my air conditioning has been working really well since the repair.

I always call on American Home Shield when I have claims because I want a specific company that I know is good to go out. You can't do that when you file claims online and I’ve had bad experiences with people they’ve sent out in the past. But quite often, there’s a long wait on the line. It's about 10 to 20 minutes but once you’re through, it’s fine. There's typically more than one appointment with the contractor though. They have to go and order the parts and then come back in a week or so. That’s also why they’re a bit slow. Ordering something alone would take a week. That’s a long time when you’ve got no AC. But I’ve had American Home Shield for about five years and they’ve definitely gotten better in the last year or so.

The downstairs control for the air conditioner blinked and couldn't read anything. I called in the claim and a computer took it, then a contractor came out the next day. The contractor was very good and fixed everything. I got top service from American Home Shield.

The lights in the bathroom stopped working. I submitted the claim online to AHS and it was pretty easy. The tech that came out was great, polite and cordial. He did the work and moved on. Since then, the lights have been fine. I've been really satisfied with AHS and I’d recommend them.

The first company AHS sent took a little over a week to come out and couldn’t do anything for me. They said that I needed a new breaker box and the repair was about $1,400. I told them that I’d like to have a second opinion. The contractor, A Quality Electric, was able to come out in two days. Their tech was very knowledgeable and explained a lot more. I told him that I’m on social security and I couldn't write a check for $1,400. He said that it was overpriced. Even the cost of that with their fees it wouldn't be that high. Sure enough, when they came back with the bid, it was only about $400.

The air conditioner wasn’t blowing out cold air and when I called it in to American Home Shield, it took the contractors three days to come out. This was better than the last time we used the same contractor because they had problems with scheduling. I tried to call in and change them since we had issues with these guys the first time around. However, we were too far in the process and that wasn’t an option which it should have been because it was very stressful on me.

I made a phone call with AHS and went through their automated system to submit a claim for our water heater that had a hole in the pipe. The contractor they sent was friendly, answered my questions and my concerns. He did the work quickly and the issue was fixed. Currently, there is no leakage anymore. Everything has been good so far and we are satisfied. I recommend AHS. They respond in a timely manner and send contractors quickly.

We have a two-story house and the AC unit inside the house has a pan that collects water in case it leaks. It’s been filling up throughout the day and sometimes, it's filled up early in the morning. But now, it's empty. It depends on whatever time of day it's leaking and it stops the fan from running outside. The issue has been going on for two weeks now. On the first week, we had to wait because the guy didn't come on the day he was supposed to. The next time he came, it fell on a Friday and he said that he would have to wait until the following Monday to get to me because his order was taking too long. So we had to go through a whole weekend.

The fan on my AC stopped working and it was in the middle of a heat wave. It was about 90 degrees every day. I filed a claim online with American Home Shield and their representative was great. I called the contractor to try to get them to do it sooner though but the soonest that they can come out is four days. I actually had to stay at my mother’s house because I have a seven-year-old and I have three dogs and we couldn’t stay in our house that was 90 degrees. AHS only has a couple of people in my area apparently and AHS tried reaching out to the company for me to try to get them to come sooner but they said their hands were tied.

My experience submitting my claim with American Home Shield online went well but there was a concern in terms of what the potential cost could be but it worked out well. There was a delay on getting the parts ordered and received for the icemaker and refrigerator, but with the service, it has been good. For some reason, the coolant on a cold system had escaped, so they had to load in the coolant and they put a sealer in to keep it from escaping. The technician that Setpoint Mechanical sent out was great. He explained to me what he diagnosed in terms of the issue and what was the correction above and beyond adding new coolant. So far, American Home Shield is working as advertised and promoted.

I was new to the area and we didn’t have home warranties. The broker that I bought this house through recommended American Home Shield. I've been with this company for four years now. The idea that you don’t have to go looking to find somebody who will fix and repair things is what’s kept me around. I’ve had air conditioning problems each year because of how hot it is out in the summer and they’re taking care of it.

My experience with American Home Shield has been fine. The AC was not cooling and it was leaking from the forced air unit condenser area into the basement. It is almost not functioning because it is leaking all over the floor and damaging the walls down there. I had difficulty getting someone to come early enough in time. It was almost about three weeks by the time I could get my air conditioner serviced.

The pool pump made a horrible loud noise. And so, my husband went out there to check it and he went ahead and put it off to make sure it wouldn’t burn up. And then I went ahead and called American Home Shield. Their rep was very nice and told me that Victoria Pool would take care of the problem and that I should hear something shortly. Sure enough, that same evening or the very next morning I heard from Victoria Pool. So far, the pump is operating great. Overall, AHS is very valuable. In fact, I referred my brother to AHS too and they’ve had them for several years now.

When my AC's compressor kicks on, it makes a noise and it keeps going. I filed a claim for it with American Home Shield and they dispatched a company. The contractors were quick and they tried to address the problem but they weren’t able to fix it. It was almost like a process of elimination. They tried one thing that didn’t work and then they tried another. That didn’t work too, so I had them come out again and the last technician told me that when it starts to make the noise again, to record it using my phone and then either send it to him or request for somebody to come out so they can listen to it. We’re accomplishing that. The AC still It makes the noise every day.

We had pipe leak problem on Saturday night. We called American Home Shield. It took forever to get someone on the phone. Finally we were able to speak to rep about our leak problem and we told them we have kids and we need water asap. They could not get any contractor to come out for repairs so they told us to hire our own contractor and get reimbursement later. We send receipt for reimbursement and now they are denying the claim saying, "You hired a 3rd party contractor and didn't get authorization." It's been over a month and we have been calling and requesting to get our reimbursement for so long they are still denying it. Very bad customer service and frustrated with overall service.

My wife and I first had AHS coverage as we purchased homes in the past paid for by the original owner for a year. We started extending the coverage since it was so convenient and made sense financially. We continue to keep it every year on our current home; it helped significantly with our old HVAC system (now replaced as of JAN 2018), appliances such as our stove and washing machine (AHS replaced our washer with a new one THANK YOU VERY MUCH). Always prompt service; sometimes it takes a day or two but it is understandable given the time of year (we live in a resort type area). I would recommend this for anyone interested in relatively inexpensive peace of mind "insurance" and even as a gift to friends or family.

We purchased a home warranty plan with AHS in May 2018. We had our credit cards stolen in May 2018. The company DID NOT communicate with us about payments not going through. We contacted them on June 5, 2018 and gave them our new credit card information and told them to take the payments out that were owed to them. They did not. We even went online and updated the online site with our bank account number and routing number... They did not take out any payments!

I have been on the phone to AHS several times now and never less than for 45 min. Our hot water heater went out, and the company they said to call could not come out for over a week. We got outside approval and got a company out the same day. No one wants to work with AHS because it takes too long to get paid. These guys wrote everything down and were approved by AHS to do the work. I sent the receipts certified mail and when I called after a couple days after being notified they had received the receipts, they said they did not have them. Talked to a supervisor and was informed that AHS is splitting up. I am still on hold now waiting for a supervisor to tell me where the $900 they approved is. This company has gone downhill for several years... but they are at the bottom now. Do not use! There is no button for a minus star!

AHS sent out an AC repair company that only took pictures of my system and said the evaporator coil needed to be replaced, which it did. AHS called and said it would cost me $1350 to be paid to the repair company for the services to bring my system up to code. I questioned the $1350 as my home is only 8 years old and was built properly. The repair company said I needed a water sensor, which I do have, a correct size drip pan, which I do have, separate primary and secondary drain lines, which I do have, correct hanging straps, which they are, list goes on.

Your technician, David, from Express Appliance, came out to my house two weeks ago to install a new ice maker. After seeing the ice maker this morning, he admittedly said he installed it incorrectly. This caused a 6 inch ice block to fill up the entire icemaker. He of course was requested to come back to repair the icemaker yesterday. He came back yesterday morning & told me that our freezer would take 6 hours to defrost the ice (and ice block was formed in the icemaker due to faulty installation) and it couldn't be done any quicker than that. I insisted that he stay and I would assist him to defrost the ice with two hair dryers. He insisted that it would take too long. He then left ME defrost the freezer on my own because I believe he didn't have the patience to do it himself. When left to do this myself, I did it in a HALF AN HOUR.

The last three contractors sent from AHS have been horrible in all aspects of service and professionalism. The first one disarmed a 12-year old dishwasher to finally tell me that we violated the warranty for not taking care of its maintenance. Hello, if it 12-year old don't you think I have taken good care of it? They ended up repairing the dishwasher. I believe they spent more money on the repair than what it costs. The second a refrigerator/freezer. The cooling system got broken. It took three days after requesting service for the contractor to come. Of course, we have to dump most of the food, it got spoiled. He put coolant into the system, we loaded the fridge with food, but after three days the same problem came back. A new refrigerator was ordered. It took two weeks for us to get a new fridge, two full loads of food lost, and there was no compensation for that. I was about to cancel my membership but wanted to give AHS another opportunity.

We "had" American Home Shield when we purchased a house in TX (2015) that was paid for by the seller. We had two service calls the first year (replacing a hot water heater thermostat & putting more Freon in A/C - that cost us over $200) which turned out okay. In year two we stayed with the service at around $50/month and during that year the ac didn't cool at beginning of summer so we called again. The tech that came out told us he "couldn't" find the leak but was going to replace the unit in the attic. I asked why they didn't just replace out the whole unit since AHS would only pay $20/lb for R22 freon ($125/lb by that company) and he told me something very interesting.

Bought a house a couple weeks ago and got AHS since it had decent reviews compared to many competitors... Put in a request this morning, since we woke up to sewage in our bathtub. I had to call since they were supposed to call me and schedule, but never did and they couldn't come out until Friday (basically 3 days from now). The company we were referred to was very rude and has a whole 2 stars online. It was frustrating because this was kind of an urgent matter and we didn't want to live in an outhouse for 3 days... It is also scary making sure all the sewage stayed in the tub. So we called back and they finally dispatched someone to come out the next day... too long. Finally we got someone to come out today after calling multiple TIMES! The person came so late and all they could do was tell us they couldn't fix the issue, but they would let our home warranty know and AHS would be giving us a call.

Our experience with American Home Shield has been great. Although I’ve had a couple of problems with the vendors that they've sent out, those were resolved really quickly. Once, I had a company come to fix my A/C unit that didn’t have a ladder. It was bizarre to me. I called American Home Shield back and as I was waiting to schedule a visit, they already sent another vendor to deal with it. So they're really quick in dealing with issues like that.

My dryer stopped going around and I filed a claim over the phone. The contractor that American Home Shield sent out has been here before. The contractor's demeanor was fine and they did exactly what they said they were gonna do. They had to order a part so it was on the second visit, which was five days from the first visit, that they were able to fix my dryer. American Home Shield has always done what they’ve always said they would do. I recommend them but only locally because that’s where I'm at. Though I've only had experience with plumbing and appliances, AHS has done fine.

We’ve been with American Home Shield since we bought the house in December. The seller paid for it and we've used it, and it’s fine. Overall they're at the top of the list.

We had American Home Shield when we first bought the house and kept it for a couple of years. I was really ecstatic that we could add it back. We’ve lived here for 15 years and we haven’t added it for about 12 years. When we saw that it was available to add back in, we did and it turned out to be absolutely fabulous. When the pool sweeper wouldn’t sweep the pool, we were getting lots of debris and we couldn’t get the pool clean. We didn’t know what was going on with it. It would run, but it wouldn’t move, so we called American Home Shield, although all the communication was online and we got emails.

AHS doesn’t stick with the same contractors, like with the plumbers, but their service is great. We’ve got the warranty since we first moved in here about ten years ago and it’s totally worth it. I’d recommend it to other people that had moved into the neighborhood. It’s gonna save you. They sent Plumbing with Landmark for the upstairs guest bathroom toilet which was leaking. The toilet was one of those newer types, so I tried adjusting it, turning it one way, leaving it a day, turning it another way, leaving it a day, but it still kept running every few minutes, so I didn’t know what was going on. The technician came over and he took the guts out and looked at it and replaced the float. Then he left and I called them and I said it was still making that noise. He came back a little bit later and found that on one of the seals, there was a little divet that was letting the water drain ever so slowly. So he replaced that and now, there’s no problem.

The air conditioner started sputtering and there was obviously something wrong with it so we called American Home Shield. They sent Abbott and I was very pleased with the Abbott people. They determined that the unit was damaged so they tried to look around what might have damaged it. Since we had a roof installed, they determined it must have been down the roof. There was no proof but since they determined it was damaged, American Home Shield said that they wouldn’t be covering it because they only cover regular wear and tear. We called the roofer and he said it couldn’t have been him. He called McDonald, another AC company, who said that the unit wasn’t damaged and it was just old. We just need to add some freon and that will be done.

American Home Shield is well worth it. Recently the breaker was popping and there was no electricity going to the bathroom. Submitting an online claim was easy and the contractor got out fast, but the issue occurred again so he had to come back out. He was great and it was a very good experience.

My water heater sprung a leak and I called American Home Shield to make a claim. The contractor would have been out the next day but with my schedule, it took a week for them to get out. When the contractors came, they explained what was gonna happen and everything's working fine now. The repair could've cost me over a thousand dollars so having the warranty on our property is very valuable.

I called in my hot water tank issue and I paid my deductible to AHS. I called it in for my tenant and explained to them that somebody would be out there. The tech did the diagnostics and said that the whole hot water heater needed to be replaced because it wasn’t something that could have been repaired. They had to remove the old one and they had to put in a new one. They also had to change some type of piping on it and after they did the piping, they were also gonna certify it because you gotta get it certified for the fire marshal. I approved that work to get done and once that work was done, my tenant was still not getting hot water.

When we moved a little over a year ago, we had trouble with the air conditioning. I called American Home Shield. That time, I really had a hard time because they said nobody responded when they posted my claim so they told me to find my own person. However, the guy who came lied to me all along. He was supposed to call AHS to get the estimate and I was supposed to pay it and then get reimbursed. He never got a hold of AHS. The day he was here, he said he was on hold for 45 minutes and that he’d try again later. I paid him $200 to recharge the Freon. He said there was a leak but there wasn’t because we haven't had any problems since.

I submitted the claim with AHS and they called me within an hour. They sent someone in 2 days because the next day after I filed the claim I wasn't gonna be around. Then the contractor fixed what was wrong and left in 15 minutes. AHS answered all my questions. They gave me information that I don’t even know.

There was an issue with my sump pump and I filed a claim for it with American over the phone. The tech that they sent was able to come out quickly and he had the supplies with him on his truck and was able to fix the pump in one visit. Although my homeowner's insurance would cover some of the stuff, my premiums would go up every single time. Even to fix a broken window, premiums would go up, so a person is afraid to use his homeowner's insurance. So, a place like American Home Shield is absolutely the way to go. I've used AHS several times and they have been excellent every time. One time, a plumbing problem reoccurred and the plumber had to come back but he figured it out right away, fixed it and there was no second charge. I highly recommend AHS. It is a good deal.

The air conditioning was not blowing cool air recently and I made a claim for it online. I called Ambient and they came right out on the same day. The tech was excellent and did a great job. He came in, took care of business and then left. Everything was very professional. Everything's going fine and I have no issues with AHS.

Our ceiling fan was the remote type and the remote receiver went out on it so we could no longer use it. I went online and submitted a claim to American Home Shield. I got a response within 48 hours. When their contractor, McClerklin’s Electrical Services, came out the first time, they said that they needed to replace a part. They ordered the part and came back three days later and got the fan fixed. AHS sent out very good and nice contractors. Since the repair, the fan has been performing sufficiently and to our liking. We asked for something that didn’t have a receiver and had a pull chain instead and they fixed it for us.

I like American Home Shield. When I file claims to AHS, I call and wait till I get to speak to someone and the reps are very nice. Once a claim is filed, a contractor contacts me no later than 24 hours. There was recently an issue with my AC. The contractor had one appointment before me and then, he came and then was gone within 15 minutes. He did a really good job on it. I've been with AHS for decades and there was only one time when AHS sent a bad guy out. I called and they said that he wouldn't come back here. However, to be able to call to get in and talk to somebody in service at AHS, I got to go through a lot of automated now. If they could cut down on that, that would be great.

I had an air conditioning problem and it was simple to navigate the American Home Shield website to file the claim online. Their response was good and the contractor came out and fixed the AC unit. It would've cost me a little more money to service it and it still works now. Everything is good.

The water heater was overheating and it wouldn’t heat up. We had to have a hot water heater replaced so we filed an online claim with American Home Shield. I got a response pretty promptly. The first contractor came out and he wasn’t really sure what to do about it. He had never worked on this and what was wrong. So, he put in a request for a second opinion on what to do about it, and that was when Metro Supply came out. They determined why it was overheating and what needed to be done and it was resolved. Since then, the unit has been working fine. Both contractors were good and courteous, but Metro Supply was more experienced. I’d especially commend Metro Supply.

We were trying to get an air conditioner fixed back in May. The American Home Shield contractor came out and just added Freon to it which we paid for. Five weeks later, it was not cooling again so we called the same contractor. They came out and wanted to add some Freon again. They came so many times and how these men worked was repetitive. It was like they kept putting a band-aid on it and they wouldn't fix the problem. Finally, they said that they got to do a leak test. It was almost as though they were trying to just keep charging me. I'm not an air conditioner repair guy but if it was low on Freon five weeks later, I could see it was leaking. They came and said they were gonna do the leak test or change the evaporator coil but they had to submit a request to AHS to get this done. This was on a Wednesday and there was no urgency involved at all.

I filed an air conditioning claim over the phone and American Home Shield got somebody out the next day. We had a good rapport with the contractor, and so far, the AC has been pretty good. I've done other stuff in the past and I wasn’t happy with the previous home warranty companies that I had. This is the first time I'm feeling confident about a home warranty company.

Our washing machine had a leak in the basin that was then leaking on to the transmission, so that was then leaking oil. I went to American Home Shield's mobile site to submit the claim and it was very easy. They sent a contractor that we've had before and they did great. The guy said that he was worried that he won't be able to find the transmission but he'd go and look for it. He found it, came back and replaced the transmission, but the washer was still leaking. He then realized that the basin was leaking and he had never seen a basin like that leaked before, so he replaced it which he had to get the replacement part from American Home Shield.

You can trust American Home Shield and they're worth it. My air conditioning was not working when I turned it on. It was broke so I called American Home Shield and the claims representative was very professional. However, it took a long time to get a contractor because it was Saturday when I called and then they’re closed on Saturday. The contractor came to my home on Thursday and he was very good. The AC has been great since the repair. I just bought the home in June and it was not even two months when the air conditioning broke so having a warranty is really really valuable. I’d definitely renew next year.

American Home Shield is usually very prompt in getting somebody assigned to the work requirement, and those folks usually come out and do a pretty good job. The AHS website is pretty easy to navigate, and the reps have been very professional and I have been very pleased with them.

One side of the house’s electricity wasn’t working and I called American Home Shield and they scheduled someone to come out that repaired it. I always call in and speak to a representative. They were very helpful. The rep I spoke with this time explained the process and gave me the tracking number and who was gonna come out and perform the service. Also, if the contractor didn’t contact me back within a certain number of hours, the rep gave me the number that I could contact them back to schedule myself and speak to see when someone was dispatched to come out. I also didn’t have to repeat myself. They did a good job.

I had a backup stuck on me. It was a discharged line of our washer and I submitted a claim over the phone. American Home Shield had somebody out in about two days and the second time out to fix it, they were able to fix the problem. If someone asks about AHS, I would tell them to give AHS a try.

VERY VERY VERY poor customer service, they lie with no problem. They know the call is recorded and still lie, you can't get a supervisor or anyone higher than a customer service rep. They put you on hold and hang up on you and never offer a callback. They try to find any reason not to cover your request for repair. I had an emergency A/C outage in 103 temp weather with an elderly lady in my home and they told me on a Friday night they didn't cover my A/C but still wanted me to pay $70 to have someone come out for service. Even with the FACT they didn't cover the item. Today is Aug 1st this has been since July 20th and I still can't get anyone on the phone with AHS to answer or reply to my request. I will be contacting the BBB!

I have had an AHS warranty contract on this home for over 9 years. I am on the automated payment plan. The previous owner also had an AHS warranty on the same property which was built in 1992. Both owners are Military service members. The Central heating unit is original to the home and is over 20 years old. My original contract and advertised claims stated that AHS will continue to fix the unit until it cannot be fix. A service request was made for the heating unit at the end of winter (lucky for us). This unit is over 20 years old. The subcontractor stated that the system is so old that parts will not be found. I have contacted AHS on 2 occasions to repair this unit in past years. In this case attempts have been made to locate the part and each time the incorrect part was sent to the subcontractor.

I requested a work order over the phone with an operator on July 18th, for plumbing issue. The plumber came to my home, but he could not fix the issues because the issues I reported was totally different from his notes provided by American Home Shield. I immediately called AHS and reported the issue and they verbalized that they would complete an investigation in regards to playing back the call with me and the operator before sending another vendor out. It was communicated that they would get back with me within 24 hours. It is now August 1st, and I have not heard from anyone. I am still having plumbing issues within my HOME! This service is the worse. I am rating them all zeros for a lack of professional, poor customer service and lack of service.

There was an issue with my toilet and my tub draining. I filed a claim for those with American Home Shield via phone and the contractor that they sent was an awesome professional. He was clean and he cleaned everything up that he touched and put on booties when coming in. He repaired the stuff well. There were no extra dings that he left behind. The toilet is better than it was the day it was installed. I also have one of those faucets where the end of the faucet pulls out as the little spray spout and the hose started to get a little bubble on it. He didn't repair that because it hadn't actually failed yet. He couldn't repair it unless it was a failure.

After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS (dba HSA) for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre-existing condition." My blower motor did NOT break down due to a pre-existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown. My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on 5/16/18. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty.

My swimming pool had an issue and I filed a claim for it online with American Home Shield. Navigating their website was very simple but I didn’t like that if I had multiple issues with my pool, it was very difficult to break these down. The website just allowed me to either put pool pump or pool filter in, and it didn't give me a lot of options to give a detailed report on what was happening. Prior to my swimming pool claim, I had a claim for my refrigerator which had an issue, but it took multiple call-outs and five months to fix it. The contractor had to get permission from AHS to order a part and that took four days. Then they ordered the part, which took a week. Then they put the part in, but that didn’t correct the problem, so they had to do it again and again, and so our ref was out for so long and we couldn't use it. It seemed like the contractor was afraid to ask AHS for permission to order more than one part at a time.

One of my neighbors a couple streets back suggested American Home Shield so I got the information and looked at it. I’ve been with them since April and I submitted my claim online. The contractor, Multiple Services, found the part, brought it up here and put it in. The rep showed me the old part which was pretty badly burned and also showed me what happened. The AC is now going good. Everything went fantastic with AHS, the job got done and I’m happy.

I received an email from AHS offering the rekey service for $75, a special promotion they had. The contractor who came out was very nice. He explained things and made some adjustments on the door frame so it would fit better. It was an excellent experience. Having an AHS warranty has been very valuable because I've used it several times since I took possession of the house

I have been with American Home Shield since I bought the house in February 2016 and the interactions with them have been great. My AC went out and I called it in by Saturday or Sunday. The guy from A-US came out on Monday, checked it out, did the repair, and told me to turn the AC on. It was cold, so I was happy and everything since then has been great. Before that, I had some issues with the microwave and the refrigerator and American Home Shield has been there. The technicians came out and said that they needed a part for the refrigerator. I asked how long that was gonna take and they said that it may be a couple of days or a week. They got the part and put it in, but it was still not working. I asked what we were to do next and the tech said that they had to order a part.

Since my first call was in May 25th, I've had five visits from three different techs. Each time they came out, they played around with the unit and changed pipes. They did all kinds of little nitpicky stuff before they finally gave in and ordered my compressor which took about two weeks to come in. Now, the 4th is in. The guy called me at 9:00 last night to let me know that he was on his way. I didn’t want anybody coming to my house that time of night because I was about to go to sleep. Also, he has been working all day, this is a three-hour drive and he was not going to be able to give me results. It was good customer service though. He was ready to come out. He called me and let me know he was running and told me what problems he was encountering. There was constant communication and he kept me posted throughout the day. I told him to come out when he could.

There was a leak in the dishwasher and I called American Home Shield who set up Houser for us. Houser called within that day and the rep that they sent was very courteous and helpful. In lieu of fixing the dishwasher, I had to buy a new one but when I called AHS to ask about that, the person that I talked to wasn’t very courteous. I asked her to have a manager call me and she said that they would call me within 48 hours. It's two weeks later and I still haven’t received a call.

The reviews for American Home Shield were fairly positive. We have been with them since July and I've submitted my claims online. It has been really easy and usually, they'll send me a text and an email letting me know that my service request has been received. One of their contractors will be in touch with us and then schedule an appointment from there.

The tank of my toilet system broke and at that time, it didn’t occur to me that it had coverage with American Home Shield, so I got the unit scheduled for service. Eventually, before the company came out to do the service, I found out we that have coverage. I called in and AHS said that if it was something that was urgent, we might as well do it ourselves, but if it was not, they were gonna send somebody in to do the assessment. The guy who came out looked at the situation and said that from the way things were looking, something was put in too tight on the WC and cracked it.

The dishwasher would never shut off and I had three different guys come out. When the first guy came, I think we gave him the wrong information so he fixed the wrong thing. When he left, the dishwasher was still doing the same thing. Then we had to have someone come back and the dishwasher was fixed on the third visit. We were just having a communication problem. But all of the three guys were very nice and friendly, and we’re happy with everything they all did. I had called and filed the claim, which was an easy way to do it. But sometimes American Home Shield has trouble getting repair people to work for them so we struggle with that sometimes. But for the most part, I like them. I've told several people the warranty is great and that they need to get it. I'm a Realtor and I constantly try to sell the product to my sellers and to my buyers.

The shower was leaking. I called American Home Shield and Air Pro Master came out and they fixed it, but there was something else also that they fixed at that point. When they fixed it, there was still something else that was leaking, so they had to come back and fix something else that was also leaking. Two different things were causing the leak and they fixed them both. Air Pro Master is great and I like them. The people American Home Shield uses are always very nice. If they charge too much, they have too much of a deductible. They don’t cover enough things, but they use a great staff. I call them every time and then they schedule. Air Pro Master calls me and they schedule the repair with my tenant and go out and do the repairs. My tenants are also very happy with Air Pro Master.

When I went online to pick a home warranty, my son-in-law had used American Home Shield and was pleased with them, so I figured that if it was good for him, it would be good for me as well. We had just moved into the house and the upstairs air conditioning unit was not putting out enough cold air. I submitted the claim with American Home Shield online and my experience with everybody I've dealt with has been great. The contractor knew what he was talking about and he pointed out a couple of things and warned me about some other things to be aware of.

The garbage disposal was dripping from the bottom and my husband submitted the claim to AHS online. I dealt strictly with the people they sent out to replace the unit, and they were great and very professional. They said they'd be here at a certain time and called beforehand to verify everything was still good. I can now use my garbage disposal with water in my cupboard. We've used AHS a few months in this house as well as in another house that we had in California. Everybody they've sent out responded quite quickly. We're very comfortable with AHS and we recommend them to anybody who says they have issues with their house.

When we were in Texas, my daughter went to check my house and she told me that the temperature was 90 degrees. She then opened the doors so it wouldn't get too hot being locked up. When I got home, I went around and checked. The fan wasn't running so I thought the AC's capacitor was out and so was the fan. I then called AHS.

Our fridge wasn’t dispensing ice and it didn’t get cold. I called American Home Shield to submit my claim and it was easy. The next day the guy contacted me. It took four days to get a person out here and I wish it would have been a little quicker. The contractor who came out and did the work was great and really knowledgeable. He knew the refrigerator and the issue with it. My experience was simple and straightforward. I’ve had AHS for a long time, then I let it run out and I decided I’d better pick them up again. I liked them before and had the same experience.

American Home Shield was part of a home purchase and the first time using it was very much a pain for the pool heater. There was a lack of communication and lack of ability to establish any type of understanding of where I was in the process or what was gonna happen. The work was done and completed, but I thought to myself that I would never buy the warranty again. There was a lot of confusion. They said that I owed money, but the contract said that it was already paid for. My realtor had to go back and forth with American Home Shield. We got it straightened up in the beginning, but when we had to do the pool heater and we worked with the gentleman there who had the case, he was not very kind and was very difficult to work with. Even the company that they dispatched, it was probably a busy time of the year for them, so I understood. However, there was no communication.

My refrigerator was not freezing so I filed claim online with American Home Shield. My interaction with their rep and the service were great. The technician was very pleasant and right on time. I thought he'd be able to fix it that day and he let me know that they had to order the part, and it would be about a week but it just took four days. The contractor called me and set up an appointment for that following Monday.

My AC upstairs wasn’t cooling. I filed a claim for it with American Home Shield, and the experience dealing with their customer service people was really good. A contractor then came out and they fixed it in 20 minutes. It turned out the wires have been disconnected. That went really well.

The service fee, for each time someone comes out through AHS, even for something minor costs $75. Then when the guy comes out I had to pay $20 more because there was some extra things that he was doing that he said was not covered so the total of everything was about $100. I don’t know much about what's covered and what isn’t covered but I pay $75 for service fee, which I thought should cover everything.

We had an electrical problem with the garage opener right after the storm and the garage wouldn’t open at all. I submitted the claim with American Home Shield through the internet. Though the website isn't intuitive, it's pretty easy to navigate. The problem with the garage opener happened on Friday morning, but they didn’t contact me until Monday because they don’t work on the weekends. My car was stuck inside the garage. I called the insurance company and I was trying to get someone to get there on the weekends, but they couldn’t do that. I wished they had a service on the weekends instead of me waiting until Monday.

I recently had an electrical claim with the outside outlet not working and the breaker wasn’t tripping correctly. It was easy to submit a claim to American Home Shield online. I went to their webpage, logged in and submitted the claim. I did it twice and the first time took an hour. The second time I did it, they needed three hours for the other group to call me to set up an appointment. The contractors came out the day after that for both times. American Home Shield sent out fantastic people who knocked it out and explained everything. The contractor stacked up his whole day with stuff and he still took plenty of time to explain things. When he left, I realized the refrigerator was out. So, I called and he immediately came back. He figured out what the real problem was immediately when he came back.

Submitting an online claim with American Home Shield for our air conditioning at a home down the road was easy. The contractor that came out was A1 Heating and Cooling and they did a good job. Since the repair of the AC, its performance has been good. However, there was a contractor from GSSN Heating and Air Conditioning who tried to come to our house and we were told that the person is a pedophile. GSSN also does a terrible job. AHS should check into people’s backgrounds of those going into people’s homes because that’s not kosher. But other than that, I love AHS and I would not ever have a house and not have a home warranty.

The refrigerator wasn't cooling anymore and I submitted the claim online to American Home Shield. It was my first time using the site and it was pretty easy. The contractor who came out for the repair knew what to do. However, at the beginning they were supposed to call me back on a Friday and it was already Tuesday when they did, so we got a whole weekend without the refrigerator. Other than that everything was good and the refrigerator is cooling now. I would recommend American Home Shield. Get it. It's worth it.

If you want to wait on hold for hours and hours to resolve simple issues -- this is your company. They always send out terrible service contractors and then your issues never gets resolved. It is too exhausting to wait on hold for more hours so I end up hiring my own people. We have been with AHS for 4 years and it never improves. We are dropping them this month.

I am very displeased with this company. I reported the same problem with air conditioner for almost a year. They assigned to a company who advises in phone calls they do not work for AHS anymore. I view this continued assignment to a dummy company as the start of delaying and cost avoidance, which are the two primary goals of this operation.

I have tried to like this company because a friend of mine recommended it, but it is terrible. After our most recent experience we will likely be suing them. We live in the fastest growing city in US, but yet their first response is "we have no one in your area." Then we call to get the claim "expedited," stay on hold for an hour or more and a week later get someone out. Sometimes the companies are good, mostly they are not. This last claim the company sent out a repair person who told AHS a repair was covered and then AHS made them send out a second technician who said it wasn't covered as per his instructions from his boss, AHS is their biggest customer. Find another company and make sure whoever you go with they guarantee that they have plenty of service providers in your area.

4/14 Started service. 5/16 Called in for a repair. 4/25 Service tech sent to my home. He was there less than 5 minutes and looked at my furnace. Quote came back that it would cost me over $2000, for a new flue, ductwork, etc. I asked how he knew I needed a flue when he never went near the chimney. 4/30 AHS sent another company out. I never heard back from them. 5/16 I called, requested a full refund and then was told I could use my own company and that I would be refunded the $100 I had paid for their service call. 5/21I sent them invoices. I called several times to check on everything, never received a callback. 6/1 I emailed and received an email back that Jacob had the paperwork and I would know by the end of the week and that the refund check can take 14 to 21 days to be sent.

Service call was not timely, nor did the business make a effort to call to set up an appointment. I had to call several time to set my appointment, then the only times available were 8 days out. Some of the service businesses that have been dispatch for my repairs seem to not take the warranty serious. I am glad I did not have a emergency. I know now if I do have an emergency, then this warranty is no good. AHS customer service is greatly lacking the ability to resolve issues, no chat online and the phone wait time was over 60 mins.

We had two issues and only had the plan a very short time. This organization does everything to deceive and sidestep claims for work needed. We had our sump pump quit flooding our basement. Water was coming in fast. Called and was told they would send someone within a hour. The company I was told would come never got the call from Home Shield and I called directly to the company. They could get appt. time the next day! We could not wait. Basement flooding. I spoke with 3 different people to no avail saying they had booked a co within the 24 hr guideline.

As a new home owner a few months ago I choose American Home Shield to be my select provider. This past 7/27/2018 my hot water heater broke down and I immediately called this company as peace of mind. A technician came out to my house and as soon he saw that I had solar panels on my roof and a secondary water tank next to my water heater he said that American Home Shield would not cover it. Why? I don’t know! Solar panels has absolutely NOTHING to do with a GAS water heater – so, If you’re looking for a provider and you have solar panels BE AWARE of this! I bought the most expensive plan that American Home Shield has to offer and even with a premium plan they didn’t cover ANYTHING AT ALL! Do NOT buy a home warranty from American Home Shield if you have solar panels! It cost me 1375 for a new hot water heater and 125 dollars for a service call all out of pocket.

I most recently filed a claim to American Home Shield for the toilet. Our eldest daughter was at home when the contractor came and she said the guy was great. He came in, fixed it, and left. The toilet has been working well since the repair. We will renew next year and if someone asks about AHS, I'd tell them to go with AHS.

I had American Home Shield back in 2000 until I left that house. I then went into renting and the renters didn’t want to have American Home Shield for whatever reason. It wasn’t my house so I didn’t have a choice. You go with what he goes. He was always getting his little side men working, putting things up and fixing and they were just awful. I tried telling him about AHS and signing AHS up to the house but he never did. As soon as I got here, I had Republic and they were awful and stupid. They messed the air conditioning up and I had to pay over $2000 for a new one. I wasn’t happy with them and I decided to switch back to my good old American Home Shield.

Our upstairs AC was not working, so we called the service provider out. They came and initially told us that it needed to be replaced. We told them that we weren't replacing it for the price that they offered. We just wanted it repaired because something goes wrong with this AC every few years. We figured it was the Freon, so they ended up charging it with Freon. The AC worked for three days before it clunked out again. So we called American Home Shield back and the contractor came back out. But the AC would only keep working for three days and then it would break again. So they would come out and fix it again. Then it would break again.

The circuit breaker kept cutting when I turn the lights on or the fan on in the master bedroom. I submitted a claim for it online with American Home Shield and it was pretty easy. After I submitted the claim, a contractor came in about three days. He went step-by-step through everything with me and we actually had a conversation out here and everything has been working well since then.

The contractor told me that my AC unit needed to be off for a minimum of three hours which I didn’t know and I was irritated because it was 100 degrees and I've been waiting for them for about a week to come. I asked if he could come back after I needed to shift because that would have been enough time. He said I had to call back in to make an appointment and he could probably come first thing in the morning. I called them right after he left and they scheduled the appointment for the next Thursday and it was already Friday when this happened. We've been waiting for a week and temperatures were like 103 degrees and my house was like 99 degrees. So I was frustrated and I tried to escalate it with Clear South Placer Heating and Air.