American Home Shield Reviews

As warm weather began in Louisiana at the end of March we discovered our air conditioner was not working. AHS dispatched Total Air Care. We paid the $125.00 service fee. We were told the unit was low on Freon and the charge would be an additional $250.00. We understand the AHS only pays $10.00 per pound for Freon so we understood. However, my husband specifically asked about a leak and was told there was no leak. Sometimes units just get low on Freon. The unit worked slightly better but continued to get worse as the weeks passed so we called again in June. AHS again dispatches Total Air Care on June 30. We pay another $125.00 service fee. They tell us the Freon is fine, tinker with it, replace a few minor parts and declare it fixed.

We purchased a house, got home warranty. Had a plumbing problem and locks that needed to be rekeyed. Contractor never contacted me to schedule appt, called AHS. Complained. Thought problem was resolved. Customer service credited me back on both cases, for my trouble and aggravation, and redispatched "only locksmith in area under AHS contract". And a different plumber. That plumber made appt and was on time. Resolved issue. Locksmith never made any attempt to contact me. Contacted customer service again. Wanted to speak with supervisor, got nothing but runaround. After 3 days of making phone calls to customer disservice finally got a "supervisor" on the phone.

I highly do not recommend customer to waste their money on any of American Home Shield's product. The customer service rep do not submit correct orders to their contractors; very unprofessional contractors especially City Plumbing located in Clovis, CA. Save your money and do not buy AHS warranty. AHS customer service are receptive when they are selling the insurance to you however when you try to use the insurance you run into roadblocks. The major roadblock I've encountered is AHS does not submit correct or complete work orders to their contractors. The contractors will come out to the house and only complete what's on their work order.

There were things American Home Shield should have covered but they didn't. And with some of the contractors they've used, I had to pay $75 but I had to redo the fixing with my own handyman. The people we bought the house from did not do any repairs. They just gave us money upfront which we spent well over. Also sometimes, I'm on the phone with AHS' representatives for a long time. And they could have given more information and follow-up. I would not buy American Home Shield again. Rather, there's a BFS here who's upfront and honest, covers more and does a better job.

American Home Shield is perfect. I filed a claim for my washing machine recently because it was leaking water from underneath. And when I called, I got a call back immediately and I had a repairman come out the next day. It was fast to do it on the phone. And sometimes I just prefer the one-on-one as opposed to online, because I know that I’ve spoken to a human being and I like that there’s somebody there that I can reach out to as opposed to, “Did they get that email or didn’t they?”

I've been with them for about six months now and it has been easier to submit claims over the phone. The reps have all been helpful and they were doing their job. The only complaint I have is that the technician who came out didn't really diagnose the problem correctly. After he gave his diagnosis and sent me the new AC, American Home Shield denied the claim because they said it was damaged due to preferred damage. I went out to the breaker box, switched on some breakers and the unit came on so it was really the breaker box. I didn't appreciate the technician not going outside to the breaker box at the time he was here to see if it was a circuit. We didn't get any service for the $125 that we paid. I couldn't re-open the claim and get someone to come out and put Freon in it since they said it passed the time but I wish I could. That one was a pretty bad experience but overall, I had a fair experience with American Home Shield.

I called American Home Shield for an AC that was not cooling. It is an old unit and is undersized for the home it was installed in. The rep who I spoke with was positive as far as data collection. And then they turned it over to a contractor who came out to the house. The repair person determined that the unit was working, but it was not enough to cool the house down. I've had good interactions with him as he was able to communicate the problem.

Our air conditioning unit wasn’t blowing very cold and it took over a week to get a tech out here because the company that American Home Shield used wasn’t very responsive. And I had to call and ask one of the AHS reps to call the company. But after that, they were very responsive. The guy came out and it ended up being that we were really low on freon and the filter needed to be cleaned out. He did all that and was done within an hour, and the house cooled right down. He was very knowledgeable. I also recommended American Home Shield to my next-door neighbor that same day.

American Home Shield sent RAM Heating and AC. The interaction I had with them was fine. But the problem was not fixed. They were supposed to fix the faucet and it was working when they left, but a week later, it was not working. It was only one side that wasn't working. Now both sides are not working. I haven't called AHS because I have to stay on hold for so long that I dread calling them. And I don't have time to be on the phone. The last time I submitted a claim I did it online because if I wouldn't have done it online, then it wouldn't have been done at all.

American Home Shield has been really good. They listen to issues and are right on top of getting me help. They keep me on hold while they reach out to the repair company and make all the arrangements. Most of the contractors that I've dealt with were pretty good and I usually can get somebody out here within the next day. They've been out several times to fix my appliances like my stove, water heater and washing machine. They've fixed whatever they thought the problem was with the appliances.

Our boiler had this issue where the thermostat was not recognizing the heating. American Home Shield answered very quickly and everything was great. The contractor came on time. The guy called which was good but I was at work so I couldn't answer. I called him back and he answered very quickly so that was good. He had to come back and and then he returned the part he got and got a new one. And now, it’s been working ever since. So, it’s pretty good.

There’s a sewer ejector pump in my basement and it was leaking a little bit. There’s also a sump pump for a wet bar sink down there and that was making way too much noise. I went online and submitted a claim with American Home Shield. Then the contractor, His and Hers Plumbing, called me. I scheduled with them, they came out and the gentleman explained everything to me. He was pretty down to earth and was able to explain everything pretty easily. He got to work and cleared away very quickly. He fixed the leak and said the sink was working as intended. It looked a little wet though and I checked with a paper towel. The repair was good but it needs to be double checked because it looks like there’s moisture.

My refrigerator went out and then we noticed that the ice maker wasn’t working either. We submitted our claim online and the contractor AHS sent was helpful and knowledgeable. Everything has been working since the repair. I definitely recommend AHS.

I have been a customer of American Home Shield for 16 years and for a while, the customer service was bad in terms of getting the help that I needed. I was having issues with my stovetop. I needed one that had a downdraft and I wanted one with coils, but I couldn't get one that had a downdraft with coils. The technician from the company that was sent out said that AHS will get in touch with me and that there's nothing the company can do for us. I told them that I'm glad I called because I would have never known this cause nobody has contacted me. The person from American Home Shield walked me through all my options, and I thought I was gonna have to pay extra to have a stovetop come in and she told me what they were gonna pay and gonna do and I'll get the whole stovetop so it was great. I'm satisfied.

The air conditioner in my father's house stopped blowing cold air because it was freezing up outside. So I submitted a claim with American Home Shield online. The thing is, whenever I file a claim for my parents, they call my parents directly when they make appointments and stuff so I don't get to talk to anybody directly after I made the claim. But the company AHS sent out did a good job. They had to come out three times to fix the issue. The second time they came out was because of the initial reason. The unit froze up again so they changed some things out. Then, the third time they came out, it was a for a different issue but it was still part of the same claim. They fixed it and ever since then the unit has been fine.

I filed online a claim in regards to my water bill being high and water leakage. I looked for one of the drop-down menus, so filing the claim was easy, but usually, I go over the phone when submitting claims. Then I called in because of my water bill. I wanted them to figure it out. They sent someone out and I tried to make sure that they took care of it. If not, I’d call back to get it taken care of because I’m tired of paying for it.

Since we moved into the new house, I've had to reach out to American Home Shield a few times about some claims and they've been pretty good. Their guys are very prompt and professional in getting things sent to contractors, though there's less quality control in making sure that it's the right contractor for the job. The hardest claim we had was some hiccups over a bathtub claim. The Whirlpool bathtub was complicated because the plumbers were not equipped to deal with the motors and jets. At some cases, AHS sent pool men types, and the pool men weren't well-equipped to get into the house or a second story bathtub that required a ladder for access. That one was a little bit tough 'cause there wasn't a natural home for it, but I would think that Whirlpool bathtubs would be a fairly regular component of one of the houses that they cover.

I requested AHS to come out because my dryer stopped working completely. We set the appt. and they came out and told me what was wrong and the part should be in within 5-7 days. I waited 10 days and after not hearing from the company I called and the rep stated that the part had just been ordered that day. I then requested to speak with a supervisor for resolution to my situation, I was put on hold at first for 20 min and the suppose to be supervisor could not assist and I asked for another supervisor, the same person come back on the phone and pretended to be someone else. I then asked to speak with another supervisor and it's been over an hour and I'm still on hold with no resolution 07/17/18.

My refrigerator got noisy, so I called and a technician came to make a report. No action was taken. Refrigerator is now really noisy, and conversation is not possible in the kitchen, so I called again. Technician came out, said he made a report, and no action was taken. I called the company just now and they say they don't have the latest report, which is odd. But I did find out some good info on the phone: AHS will not take action unless the refrigerator actually stops cooling, so the noise that I'm reporting is not really relevant.

I have been a customer of AHS for years & have usually been pleased (despite their usual slow pace.) That is... until today. I made a service request & asked that the deductible be paid the day of service. I then almost immediately cancelled the service request. While reviewing my bank account I noticed that AHS had taken the deductible out of my checking account anyway. I called them and although the customer service agent (Jay) & his supervisor (Jeremy) could see that they had charged me all they would say is it will take 14-21 days to review & the money would be sent back to my account. All this after I had told them, several times, we are moving in a week, the account is being closed.

American Home Shield sent Sears to look at my stove and they were very thorough and professional. They fixed my stove in a decent amount of time so I was impressed. It was perfect.

I'm a retired service member living on a fixed income so making sound financial decisions is a must. I have a 30yr old Air Conditioning system in my home that was working as well as a unit that old could work in the summers of Southern Ga... (just barely). I contacted my home warranty company, American Home Shield and was assigned a service request. After paying for the service call up front, the tech said I needed a new compressor and that I would have to pay for the refrigerant $680 (out of pocket), which I did. After the tech returned with a supervisor it was determined that it was uneconomically sound to put a new compressor in such an old unit and that a necessary replace of the entire unit had to be done. The new unit came pre-charged with refrigerant at no additional cost. So wouldn't you think that I was due a refund of $680 for the unused refrigerant? Not according to American Home Shield.

Do you have any complexity to an issue with your home that can’t be solved by a cookie cutter online submission? Well, get ready to wait on hold for 30 minutes. And guess what? Do you have a complaint? Now you get to wait even longer and each time they say they are transferring you, they hang up! Zero accountability, zero responsibility. Oh and if they fix something (like a pool motor) and it dies out after 61 days (a pool motor should last years), you get to pay for the inspection and visits all over again! What a fun company.

Water was leaking into my storage building so I went to American Home Shield's website and submitted an online request. They sent me a text message which said that I would be contacted in 24 hours but I called back and told them that there were three inches of water in my storage building and that I needed faster service than that. So they got me in touch with Boss Plumbing and someone came out less than three hours later.

We moved into a home and on our first day there, all the lights in the kitchen would not work. I originally called an electrician to come out before remembering that we have the AHS warranty. We've had it for less than a month. The electrician was gonna be $150 an hour so I called AHS and they were super polite, very quick and easy to deal with on the phone. Within 20 minutes, they had somebody scheduled for the next day and the Kelley Brothers fixed the lights then. It was perfect.

So far, my experience with American Home Shield has been positive. I submit my claims both online and over the phone, but it’s better to talk to a human being because sometimes the online form wants to specify the problem but sometimes I’d rather talk to somebody. Both are good, but it depends on what is going on. I had different experiences with different contractors. Some of them are generally good, although there was one lady that I didn’t like. She sent somebody here and they couldn’t find where the tenant was. They called back to let them come back so I can show her where it is, but she wasn’t nice.

I called American Home Shield because of my pool pump. They dispatched someone who came out and said that he couldn’t access the pump to fix it. The gentleman was 60 to 65 so I told AHS that maybe because of his age, he didn't wanna try to climb down underneath the equipment to be able to access it. I also asked AHS to send someone else but they wouldn't send anybody out. AHS denied the claim saying they didn't have to pay for it if they couldn't access it. They also gave me 70 bucks for what they believed the part would cost. I was very disappointed with that but it was the fall of the year and I let it ride.

The dryer wasn't drained so the cycle would shut off halfway through. And because it takes too long on the phone and I can never get through, I submitted the claim online. The American Home Shield rep scheduled the appointment and the ABM tech came out. I had a pleasant interaction with him. He came in and I asked him to take his shoes off and he did. He took the dryer apart, assessed it and told me what he needed. He said there was a problem with the pulley and the belt broke because the dryer didn't go completely around. So the dryer would start and just stay there. He ordered the part and said to give him a couple of days and then he came back and put the part in.

I usually call in to submit claims to AHS and our most recent claim experience with them was an air conditioning repair. It happens this time of the year and is generally one of the solenoids or one of the capacitors that go out. The contractor was fine. He came on time and was efficient. He got it done and I signed the form. Everything is working fine now. It happened at a time when the temperature wasn’t exactly high and not on a weekend, so my discomfort wasn’t very long. I have recommended American Home Shield several times.

I had a good experience with American Home Shield when I had them years ago. But I also had a bad experience and that was what prompted me to leave. But I figured I'd give them another try and I came back recently. I had submitted a claim for my built-in microwave combination oven over the phone and AHS had sent four different technicians to come and fix it. The second and the fourth contractors already recommended a replacement and yet, a fifth company called asking when they could come up and check the appliance. I was like, “Who are you?” American Home Shield didn’t even call and tell me anything.

My Whirlpool washing machine started putting greasy spots on our clothes. We first noticed it on our whites. They come out with some stains that they did not go in with. I tried to play it off at first and go, “Oh, maybe some clothes we washed before had left a residue or something in the machine", but then I noticed it more and more often and I thought it wasn't what we're putting the machine, it was something coming out of the machine. I contacted some people I know in the neighborhood that work on such things and they told me that it was a possible cause.

My AC unit stopped going to the cooling mode. I submitted a claim with American Home Shield and their online portal was great. I was then forwarded to a company and that company's rep called me. However, without even sending anyone out to look at the issue, the person just assumed, “Oh, okay. If it’s this and this, we’re gonna have to replace the whole unit and your unit is on your roof. We don’t have a truck that can get it up there so I’m gonna cancel you and you’re gonna have to get someone else.” So they canceled me. They didn't even try.

American Home Shield immediately contacted somebody when I filed a claim for an AC issue. My air conditioner quit working and it was just blowing hot air when we were using it. AHS claims process was fast and easy. The contractor contacted me and was out within two days. I told them what the problem was and the guy was great. It turned out that the AC only needed to be hosed down and the filter was horrible and then it started working. AHS has always been a great help. There are always some things that aren’t covered but that’s just the contract.

My AC was blowing hot air and I submitted a claim with American Home Shield. The guy from A-US Air showed up and he was very nice and polite. He was knowledgeable and explained everything to me. He found out that the issue was with a capacitor and now the AC is running fine. He also checked the temperature and all the vents. So, it was very good. I've been with American Home Shield for three years and that was the first time I've made a claim. And they handled it quickly, so I was very pleased.

The ice maker stopped working so I did an online claim for it. A couple of days later, I got a message from American Home Shield saying that Chesapeake Home Appliance Services will contact me within 24 hours and they did. The contractor was a very professional and nice guy. He knew exactly what was wrong with the ice maker. He told me that once the part came in for the refrigerator, he would come back and install it. I was also getting a water filter and he said that he would show me how to flush the lime when I put my water filter in. He was very helpful and since the repair, the ice maker is working perfectly.

My interactions with American Home Shield’s rep were okay. I spoke with him when I called to submit a claim for my AC. I had a guest and the noise made by the unit was really bad. The rep gave me the number of someone to call. I called that person but they did not have time because I called on Friday. The contractor said they were going to come on Monday. So, I called AHS again and asked if they could give me another person to call but they told me that based on the rules, they have 48 hours to get me someone else because I called at the end of the day. So, I had to wait for that person. Nevertheless, when the contractor came, he was on time. He checked the AC but he did not find anything. He recommended changing the filter as it was not fit correctly. When we changed it, the noise went away. Since the repair, everything is okay. Still, overall, I’m not happy with American Home Shield.

A sump pump that's underneath my house and crawl space wouldn't turn off, so I called in a claim for that with American Home Shield. Their reps were really polite and told me that they’d get it taken care of and that the contractor will be calling me shortly and they did. A field representative was sent and he took a look at the sump pump, then came back the next day to replace it. He was very knowledgeable about everything that was going on. I felt bad for him though because he had to crawl on his belly to get through my crawl space. But he had everything he needed to crawl through the crawl space. Since the repair, the sump pump is working and a lot quieter as well. Before, it would come on and I could hear it throughout almost my whole house.

I called the claim in when our air conditioner was not functioning. The representative from American Home Shield assigned it to an account and said that they would email me the contact information and that as soon as I got it, I could call the provider and get a timeframe of how soon they could get out there. I said okay and half an hour later, I had the email. I called the provider and the receptionist was very prompt. The temperature was well over 100 degrees and she understood. She said they would have somebody out the next afternoon. I also told her that I had someone take a look at the air conditioner. A neighbor of mine used to be in an air conditioning business and he came up the attic, took a look at it and figured out what was probably wrong with it. So I said it wouldn't take their guy very long to verify the issue.

Submitted a claim on 07/09/2018 for AC not cooling the house. The repair guy came and check thing out. He concluded: Found unit low on freon, freon and dye added numerous times, found leak in evap coil due to corrosion. Need to replace 4 ton horizontal R22 boxed evap coil with emergency drain pan and code upgrades. American Home Sheild called today 7/16/2018 and said the repairs are going to cost me over $ 2000.00. The reason was code changes and related expenses. The AC Repair Co: A-US Air Conditioning of Texas called and said it's going to cost me over $ 1700.00 for same reason. I called City of Irving and they said that there is no need for expenses that they claim. Talk about Highway Robbery. I am now looking into getting my attorney involved. This company is questionable to say the very least.

June 22 Refrig repair request made to AHS. Since then we have had the repair service out three times, 1st to diagnose, 2nd to replace board (+5 days) and 3rd to diagnose why the board failed and to say the refrigerator was not repairable. We have been purchasing dry ice at our own expense, experienced food loss, and now on 7/16 we are told that AHS needs a few days to decide if they will replace or buy out the refrigerator. So more dry ice, and more food loss, we will need to rent a refrigerator, and they said that none of which will be covered by their policy... Let me say this... When you buy a warranty from Sears, they cover food loss and rental until it is repaired. This is really poor service.

They take too long to assign your service request, every time! But they want their payment every month on time! Our A/C unit is out right now and in our area it is 100 degrees plus. I called in a request on 7/15/18 and it is the end of the day of 7/16/18 and it still states "Pending Assignment." I have a baby in the house! So I guess we will have to go to a motel, another added expense, on top of their service call fee of $75.00. I called them today and they said that it was in the hands of the "dispatch department" so, I ask for the number to call the dispatch dept. and they "conveniently" do not have that number (imagine that). We have had them for three years and it is the same thing every time. Really, the only complaint (so far) is the slow turn around on their request for service.

I live in a rental townhouse in Northern NJ. I had an appointment for a Thursday, and given a window from 8-12. After 11:00 am that was changed to 10-2. And then they just cancelled. So, instead of a missed half day and a fixed dryer, I lost an entire day of work and nothing is fixed. They wanted to reschedule for Friday which I could not do, so I called to reschedule the appointment. Their computer system was down so they took all my information and said they would call back. They didn’t call to reschedule but instead called Friday morning saying they were 5 minutes away for an appointment that was never made. I called back Monday to reschedule and they can’t get here until mid afternoon Thursday. So, I can take off another entire day from work. Quite honestly I’d find a local handyman you can count on to show up. Very dissatisfied with the entire experience.

Last year I needed a furnace repair. The first person they sent out said it's amazing my home hadn't blown up, since the furnace and 2 fireplaces had the same exit chimney (quote ~12k), the second said I'd need to install a side wall vent for the furnace (quote ~5k). I accepted the buy out for the repair of $250 (note that it cost $100 for their people to come out and they wanted to charge me for each). I hired a local furnace repair person, who pointed out that if you step outside there are clearly 3 flues coming up from the chimney, total repair $140, blown fuse. So I actually came out $10 ahead, but only because luckily what was wrong wasn't even close to what their idiot repair people said.

I have had AHS for almost 3 years, I first received it when I purchased my home. Last year I used it when my garbage disposal broke, I had someone come out immediately, paid my $75, had it fixed several days later. I can't recall if I paid anything more but if I did, it must have been minimal since I don't remember. Just a week ago my water heater broke, I filed the claim on Sunday and thankfully someone was here by Monday morning to fix my water heater. The guy sat in his truck for about 30 minutes, came back with an estimate of $750 which is what I'd have to pay out of pocket, because they had to make "modifications". Fine. He also offered to call a water restoration company since my walls were likely wet, and so were the floors, he said it would just be a free estimate, so I said okay. The water restoration company came out and stated that the walls were extremely wet and they'd have to pull out shelves and my wet bar etc.

Very, very slow response rate. Tomorrow it will be 1 week since we called and they are now saying another 3-5 business days for the parts to be shipped before they can schedule the repair. I have called multiple times and been on hold for cumulative hours. I have paid them thousands of dollars since we bought the home 3 years ago and every repair has been a wrestling match fraught with delays, red-tape, and runaround. So frustrating.

Do not waste your time or money with this company. ABSOLUTELY NOTHING IS COVERED. You pay the $75 deductible and they send companies out just to tell you it's not covered. Companies don't want to work for them because they cap the calls at $160 so if the repair is larger than that they just tell you it's not covered. When you call into customer support they tell you the same thing. What a ripoff, so disappointing. You're purchasing a new home and feel this is a great benefit when in all reality it's just another $500-$800 added to your closing cost for ABSOLUTELY NO BENEFIT. Save your money

This company has to be the worst in customer service next to AT&T. I have now been waiting on the phone for 23.12 minutes after speaking with someone in a department I could get a live person to answer, all because I have been charged a $75.00 service fee I did not initiate and was being transferring me to the contract department. Good Luck! They are notoriously understaffed as evidenced by their consistently terrible reviews. If you have nothing better to do than sit on the phone for 45 minutes, which is the average wait time, go for it.

Twelve days ago my AC compressor went out in my House in Houston. We contacted American Home Shield immediately and had one of their technicians come out the following day. It then took them 11 days to process my repairs, order the part, and then schedule the service technician to come back out to my house to install the new compressor. But wait, the best part, American Home Shield ordered the wrong part and so now I am waiting on them to figure out what to do next. Being that it's July, my house is completely unlivable without AC. I have been displaced from house for almost two weeks now and I still don't know when I will have my AC fixed. Furthermore, their customer service is terrible and takes at least 45 minutes to get a hold of anyone to speak with. If you are in the market for a home warranty provider, look elsewhere, this company is terrible.

My dishwasher had yucky water at the bottom so I submitted a claim to AHS. It was super easy. The form was all online and that's how I like it. The contractor who came out was great and I really liked him a lot. The dishwasher has been perfect since the repair and it’s working fine. I have really liked every contractor I’ve used with AHS and I wanted to keep them. However, the first time I tried to get somebody to work on my air conditioner, I never heard from the contractor at all. We had a hard time finding somebody local and it seemed like there weren't a lot of workers where I live. And it would be nice to have more contractors available in our area. But then I was referred to a new person who was great and I loved him. I'm completely satisfied with my experience with American Home Shield.

We had a problem with the washer. The machine would take the water but when it came to emptying the washer, the water drained out of the pipes outside of the machine and it didn’t go into the sewer. So I called American Home Shield and I was very happy with their response. It was a Friday and I told them we had kids so we couldn't have gone until Monday without the washer. They immediately found a company and the contractor came over the same day. They were very professional. Even though they didn’t promise me that they would take care of it that day when I called, they did it and the washer has been perfect since the repair. I'm a realtor and I've got three homes so I always try the professionals at my homes to see how they respond and then I give referrals to my clients. American Home Shield is the only one in this industry right now that have kept their integrity. They do what they need to do while all of the others are horrible.

My air conditioning system was coming on but not cooling, so I filed a claim over the phone to AHS. And I was very satisfied with the claims process. The contractors were very efficient and polite as well. They came out quickly and they did a really good job. And since the repair, the AC unit has been working very well. I've had American Home Shield for the last two years and every time I called, they were very polite and efficient and problems got solved really quickly. They're really very good and the warranty is worth the money. I would recommend others getting AHS.

I called American Home Shield a day before yesterday to file a claim on the refrigerator and the guy who came was very professional. He diagnosed what the problem was and it will take a couple more days and it will be fixed. I also filed a claim online a month ago when the air conditioner wasn’t cooling. The site didn’t let me make any comments such as “Call me at this time,” or "This is the gate code," or "There's a dog out there,” but it was very user-friendly. Before the contractor came, I asked somebody else to come in and I was told that we needed to change the compressor which was pricey. And when the one sent by AHS came, he said it wasn’t the issue and it took about ten minutes and it was all done. Since then, the AC has been working great. He was good and it was awesome dealing with him. People should go for AHS.

I just bought the house and I have old air conditioning units. That was my big concern and I live in Florida so you have to have them. And so far, I've been pleased with American Home Shield. The warranty is an excellent product. When I filed a claim for an air conditioning repair online, it was easy and quite efficient. I set up an account and then took it from there. The service was excellent too. The technician was prompt and very knowledgeable. The AC wasn't cooling but it just needed Freon so it wasn't very complicated and so far, the AC has been good.

It was super easy to submit a claim with American Home Shield. I filed one online for my air conditioning unit on the first floor. They got me in touch with one of their approved AC people, B&B HVAC. It's locally owned and a small operation with about two employees. Since I work part time, they were able to easily schedule the time frame to come out, but it took them a couple of days to get to my house which I understood. They've been very friendly and good to work with. Everything was outside and the tech didn't even need to be in my house, so that was pretty easy. I would definitely recommend American Home Shield to a friend.

I called American Home Shield for an issue with the handle on the toilet and they called a plumber who then called me, came out, and fixed the issue. He also answered the questions I had.

I'm retired and I love sitting out by the lake, so I can just call American Home Shield to submit claims. I give them my account number and they'd take care of my issue. I have been pleased with their level of professionalism and if things proceed as they are going so far, I will renew my contract. It takes so much stress off of me because I live in Louisiana and I can't find a cheaper company.

I called American Home Shield as my air conditioner needed Freon in it and then the rep who I spoke to took my information and sent a technician out. He was young and very professional. I asked him if it his summer job and he said it was his regular job. He couldn't do the repair the same day because the AC unit had frozen and it took 24 hours to unfreeze. And so he came back the next day and installed the Freon. They got the job done in a reasonable amount of time.

The air conditioner wasn’t working at all. The fan itself wasn’t working on the outside unit, so I wasn’t getting any cool air at all. I submitted the claim with American Home Shield on the phone and the interaction I had with the claims representative was good. They told me who would be contacting me and they gave me that number. The company that repaired it contacted me personally to say when they would be coming in approximate time. They came around 15 minutes after the time they said they would be there.

I had an issue with my AC and American Home Shield sent a technician to take care of it. I've had these people before and the service was excellent. Everything I've ever done with AHS has been spot on. I've never had a complaint. They've put two air conditioning in. I've also had washers, dryers and dishwashers fixed. If you got a problem they're there.

We requested that our homeowner warranty be included in the closing cost with the purchase of our house and American Home Shield was referred to us. Someone from Burleson Services came out to service our AC and they were super friendly, awesome, fast, and efficient. This is our first go at homeowning so the fact that we didn’t have air conditioning and it was back to normal since the repair is fantastic.

We have a bunch of rental properties and we have American Home Shield on all of them. We’ve used the warranty quite a bit and I have normally submitted my claims online. The only time I call is whenever I have a repeat call out which I had to do for an AC claim. American Home Shield sent Total Air Care and they let our renter, with a newborn baby, stay a month without air conditioning. That contractor had been called out to one of my places before and they did well. On the second one, they had to repeat their visit but on this third one, they misdiagnosed the issue completely. We've since asked that they not be allowed to come anymore. There were waiting a month to order a compressor and a bunch of things that we didn’t need and never got. We ended up having to call and pay for a different company out, and it turned out that the wires were loose and the unit just needed a cleaning.

We had a refrigerator that was covered under American Home Shield. The inside of the freezer frosted up and the refrigerator side got too warm. I submitted the claim through the website and if I didn’t hear or see anything, I would call back and I'd wait. However, if you call in, you tend to wait on the phone for a long time. But their reps were pretty good and they responded by email. You have their full attention when they're there. AHS sent somebody out that replaced some parts and two weeks later, the refrigerator stopped again. We called back and this time, they sent a different contractor. It was Sears and they replaced some more parts. Three weeks later, we had it again.

I submitted a claim for a plumbing issue to American Home Shield. The guy from their contractor, Able Mechanical, showed up on time. He did the service which was a clean repair then told us that maybe something else could occur in some other area but those weren't on his ticket. He said that those problems were not a danger to us yet but they were lurking out there. More recently, I've made an appointment and we're waiting for Able Mechanical to come out again and do our plumbing and disposal unit. Overall, they have been doing a good job.

We have an issue with leaking in our outside air conditioning, so we had an air conditioner guy out to come and fix it. However, it wasn't fixed. Then we had another air conditioner guy out and he said we needed a plumber. The plumber came and said it was fixed, but it was not, and said we needed an air conditioning guy. We spent $250 and the problem is still there. We've been doing this for about four months now. It's been such a pain that I haven't bothered calling American Home Shield back.

I had an issue with my air conditioning unit. I submitted a claim to American Home Shield over the phone. I preferred to do it by phone because I can get my order taken care of quicker and they understand me and I could get it done. The contractor was Fast Response. They came out and they took care of the problem. They were nice, sweet and they tried to make sure I’m comfortable. But I had to call a second time because the AC was doing the same thing. When it got real hot, the thermostat went all the way back up. Fast Response came back out Tuesday. They put a compressor in and they came back out and cleaned it. But when it gets up to 90, the thermostat goes right back up to 80. It’s just running. The unit is old and they tried to work with it. Nevertheless, I like Home Shield and we recommend them to anybody.

The toilet wasn’t flushing properly and I thought there was float valve issue. Initially, when I submitted the claim, I wanted to go with a company I've used before, but AHS sent somebody else. The vendor said they can only come during morning hours. I told them that 95% of people work during those hours so I can't be there. They said either I take it or leave it, which was disappointing. I said okay and called AHS. I was able to get the company I wanted, which was Inner City Plumbing. The technician was really friendly, professional, courteous and was quick. He was in and out of there in 30 minutes. The toilet is a little bit older but so far so good since the repair. I couldn’t ask for a better experience.

The back of our toilet where it was hooked up was leaking, so my wife went on the computer and put in a claim with American Home Shield and then someone had contacted us and said somebody was gonna come out. They gave me the name of the contractor who was coming, so I knew who was coming. The contractor took care of everything. I showed him exactly where it was leaking, he looked at it and he got some parts and fixed it. And I’ve had no problem since. Also, he explained to me everything he was doing as I was sitting there and watching him. Overall, American Home Shield has been really helpful. So far, we’ve had three different problems and they’ve come out and took care of us.

One of our vents had water dripping from it a little every now and then, so I put a service request through my American Home Shield account online. It was easy navigating through the website. An electrician took around two days to get back to me and when he came in, I told him what the problem was. Then he went and looked at a couple of things. He went to my attic as well to look up there and to get the overview of the whole system. And then, he told me he'd go out to check the air conditioner outside.

I’ve had American Home Shield for a couple of years in California and they were really good. I just moved here in South Carolina and have had them here since April. We submit claims over the phone and have had excellent experience with them. However, speaking to them has been a bit of a hassle. Sometimes, I get their automated system, but it’s not always giving me the options that I want. It’s a little too general. So, I’ll hang on and push whatever buttons I have to, and I’ll hang on for sometimes a long period of time to speak with a real person. When I was in California, the wait time was around 10 minutes but it hasn’t been bad since I’ve moved here.

It's pretty good with American Home Shield but sometimes it takes a while to get an appointment. And not everybody at American Home Shield knows what the contracts are. I got three different opinions every time I called for a claim and that was frustrating. I had to wait for days. The water heater was leaking over the weekend and I thought that was an emergency but they didn't take care of it until the following week. I had to keep calling. I would recommend that anybody answering the phone to really know what’s on the contract and how to read it.

I had a leaky sink in the bathroom and I submitted a claim online with American Home Shield. Navigating through their website was very easy. The plumber came the next day to fix the sink. He was very efficient and he did a good job and everything has been good since the repair. Having the warranty is very valuable. We’ve used it three times in four months so it saved us a lot. We just moved in the place so there were little things like outlets that wouldn't work and then we had the leaky sink. We’ve had very good service from American Home Shield and I’d highly recommend them.

At random times, I would have light bulbs popping throughout my house even though we have replaced them a month or two ago.Then I saw that I was covered by American Home Shield for electrical. I submit claims with AHS online. I thought I would contact and see what I can get as far as knowledge as part of what was happening or if there was an actual issue in the home. The first individual who was scheduled to come out accepted the job. I received a text message from AHS saying that I'll be contacted within the next 24 business hours. Three and a half days went by and I hadn’t received any phone call from anybody.

I submitted an AC claim online with AHS and their website was perfect. The contractor came within 24 hours and found out that it was with the connection with the wires that made the AC stop to work. The guy changed the wire and the AC worked for half a day and then the system went off. There were four connections and they would change one, but the other one would disconnect, and the problem kept on happening repeatedly and we couldn't tell why. They came Wednesday, Thursday, and Friday, but then they couldn’t come on the weekend and this is a hot summer. I told them that if they took care of the AC properly in the beginning, they wouldn't have to fix it until Monday. So, they should send someone out on Saturday, even if they had to take overtime because it was their fault. But I had to wait until Monday which I wasn’t happy about.

American Home Shield's website was pretty easy to use when I submitted my claim for my air conditioner. It was leaking in the basement where the whole unit is, not the compressor fan thing but the other part of it and it wasn’t cooling as much. The contractor who came out didn’t get to our house until about 8 o’clock at night which was not a bad thing as I didn’t get home until about that time. My husband stays at home but it was also nice that I could be there for it too.

American Home Shield’s service has been good over the 15 years I’ve been with them. One time, I submitted a claim for the valve that releases the water to go out to the tank. I called and they told me they’ll send somebody out. Mr. Rooter came out and the valve was dead so they put in a new one. After about three days, it stuck and the contractor came back. Then after another four days, it stuck again. After they put in a new one, the water wouldn't come up. So, the next time it was flushed it wouldn't flush because the water wouldn't fill up in the tank.

My AC wouldn't kick on and it was doing its own thing. It's been an ongoing problem for the last couple of times and I've had it serviced three times now, but this company sent by AHS seemed to have gotten it straightened out for me. The technician was very professional and got the job done. He put freon in the AC. Had I known that from day one, I wouldn't have kept paying for those service charges and that could've saved me 300 bucks. I was a little upset about that part, but everything's working great now.

Our AC wasn't cooling. I then submitted a claim with American Home Shield and doing that was an uncomfortable process. You have to call about something and you have to sit there and wait for the person and talk to the person. It was just not fun. But the guy from Affordable Comfort who came was well spoken, knew what he was talking about, and gave us some helpful tips. Since the service, the unit seems to be working well. American Home Shield is a good thing to have.

I made an appointment online on AHS' website for my filter that started to leak. The guy came out and he did the one thing that I made a comment on when I sent back some information. He never told me what was going on. So, I had to call to find out and he said that he was ordering a part. It was a small thing, but he should’ve kept me up-to-date. Still, they came in and did the simple repair.

My sisters and sister-in-law have services from American Home Shield. They recommended me to AHS and I've been with them since December. Recently, my furnace was setting on and off and there was no heat since the air wasn’t working properly. I called AHS and they got a hold of the contractor, West Michigan Air Duct. Everything went smoothly from there on American Home Shield's end but, it didn’t go too smoothly on the contractor's end. West Michigan Air Duct told American Home Shield that I wanted to cash out on my furnace and I never stated that. I had to call American Home Shield because West Michigan gave them the wrong information and I had to do all the leg work for West Michigan. But once I did that, American Home Shield worked out everything and replaced my furnace. They were very nice and they made stuff happen.

My water heater wouldn't heat water. It first didn't heat the water in the kitchen then it didn't heat the water in the shower. Thereafter I didn't have hot water at all. My son then went online and submitted a claim with American Home Shield and the company they sent was very good. The first guy came out to assess the problem and the pilot light wouldn’t stay lit. My son tried to light it and it wouldn’t stay lit. The guy lit the pilot light and he said, “Well, I can’t really tell right now what’s going on because it lit.” But the next day, the pilot light was not lit again and I didn’t have any hot water. So the front part if the unit and the circulating pump had to be replaced. The guy then came out that day and did it very quickly. I also used AHS when I had a problem with my fridge's door to the ice. I'm glad I got American Home Shield. It has been really helpful and has saved me money in the long run. I recommend them.

Our air conditioner needed to have Freon put in so we called AHS. We paid for the Freon ourselves. That’s not something American Home Shield pays for and we just paid the service call. We love the company and we would not change. We’ve referred people to them. The contractors have always been really good. AHS is one of the biggest companies in United States and it's kinda good to go with a company like that other than sometimes you don’t get as good a service.

We had three different electrical issues that I submitted a claim to American Home Shield. One was when a part of the doorbell wasn’t working on one side of the house and on the other side too. We also had one of our garage door openers intermittently working. And something was wrong with the track that sometimes it goes up and sometimes it wouldn’t. We couldn’t put it up at all. The very first claim I ever did was over the phone. But I did these claims online and navigating through their website was simple. However, the contractor took a couple weeks to come. And one of the longest ones that we had was with our appliances and the contractor never showed up. AHS closed out the claim but they didn’t know that the contractor did not show up. So, they ended up reassigning the claim to a different contractor.

The control panel in the dishwasher was not working. It wasn’t lighting up and I was trying to circumvent it before it got any worse. And then, the icemaker of the refrigerator jammed up as well. My wife submitted filed the claims online and when the contractor came, he was in and out really quick. He did the refrigerator but he said he had to order the new panel for the dishwasher and he would give me a call. He called and once he came in, it took him five minutes to install it. A friend was in the market for some type of protection and I told him we’ve been with American Home Shield for a year and I would renew. We did our research and we concluded that AHS was the best that we could find. It’s very valuable and I would recommend it.

The dishwasher was functioning but it wasn’t cleaning. So, it was just spinning dirt everywhere. I submitted a claim to American Home Shield, which I usually do over the phone, and the experience was fine. Their reps have always been very helpful, always Johnny-on-the-spot in getting things done. The repairman was nice. He told me that the dishwasher was working fine and it needed a very good cleaning. He told me to buy some cleaning fluids from a local store to clean it out. And then he would send me a cap for the Jet-Dry thing because the cap was broken, but I never received it. So far, I’ve cleaned it. It’s not running like brand-new but it’s better. I've been with American Home Shield for four years now and I’ve had three or four things that I’ve had to have fixed. I’ve always had somebody come out and they get it fixed right away. If they couldn’t, they’d order a part, come back, and take care of it.

When we purchased our house, the seller provided American Home Shield. We liked the service the first year, decided to continue it and we've been with them for 3 years. Recently, I went online to file a claim for a ceiling fan and a couple of light switches that were tripping over again. Within 10 minutes, I received a text message about the company who was going to fix that, and that company scheduled the appointment for the next day, which was great. The contractor gave us a window to come and he called 30-40 minutes before. He also sent me a text so that I could track how far he was, so that was helpful. The professionalism and the easy communication really matters. So, I was satisfied with the service. I will recommend people to have AHS.

When my fridge was leaking, I called American Home Shield and they opened a claim. However the contractor they referred me to said they didn’t have any appointment until after 10 days from the day I called. I called AHS about it and they referred me to another contractor. Their technician showed up immediately. I told him briefly what was going on with the fridge and he went straight to the point. He told me that it was not a big leak and he would take a couple of hours to fix it. But it took him less than that to fix it and it's working so far.

American Home Shield did a warranty service on my air conditioning unit. I called them for the claim and the rep I dealt with was very professional. The contractor they sent called to let us know he was gonna be late. When he made it there, he fixed and repaired. He had everything he needed, so we did not have to wait for any. He was very good. The AC is now functioning fine.

A coupling on my pipe under my driveway became loose and caused all kinds of damages, and American Home Shield denied the claim that we filed for it. They said they were not responsible for that, and that there has to be some cause such as an earthquake or if a large truck ran over that area and caused damages. We had to get a plumber and then a mason to come out and repair the cement damage, and it wasn't an easy thing for us to do because we had to make so many personal calls and then ended up paying all the people who came out to fix the damage. We just got a bill for the cement people who came out, and they charged us $800 to repair the cement around where the coupling broke. And there will be more people who will charge us more for whatever damage that has been done.

I filed a garbage disposal that wasn’t working and a water heater that wouldn't stay lit as one claim to American Home Shield. The first contractor lit the pilot light which I've been lighting for a week and replaced the garbage disposal and was done real quick. I asked him if he fixed the pilot light and he said he lit it. I told him that was not the problem. The problem was it wouldn't stay lit. He went out and checked it and of course, it was already out. He said there was a bit of rust on the outside so they'd just replace it. I said okay but he said they'd charge me to do that. So, it was gonna be $545 to cut some PVC pipes and replace them.

I went online to submit a plumbing claim with American Home Shield and Lambasio was the company that came out. They first called us to let us know they were on their way. They showed up on time and took care of the problem.

I submitted a request for service on 6/15/18 for an AC issue. I could not reach the assigned company. I contacted AHS and they couldn’t reach the company either. After several days, they assigned me another company. The second company called and told me they didn’t have any appointments available and to call AHS for another company. I started a chat session with AHS and was never assigned another company. I received no service from AHS, but they charged me for a service call I never received. I asked about cancellation and filed a complaint with BBB.

Having American Home Shield is valuable and they've been doing great so far. Our icemaker was not making ice so my wife submitted a claim for repair. It took almost a week before the contractor from Quality Appliances came out. But he did a really good job. He explained to us what he was gonna check and he fixed it right there. I was satisfied with the experience and I’d recommend them.

Having a warranty on your property is very valuable. In case something breaks and it’s an expensive item to repair, the warranty covers it. So, I have American Home Shield. And when the electrical outlet in our breakfast area did not work, a contractor came within 2 days. He was very friendly and we had a great interaction. Also, I had submitted the claim for repair online and navigating through the website was good and easy.

This is the third time I’m gonna have somebody come out and look at my AC because the temperature’s set at 70˚ and it is 78˚ in here. The first contractor AHS sent was kind of okay. He charged me for the Freon but it makes me mad that he didn’t bother to fix the leak in the first place. Then he told me that having American Home Shield or any type of home warranty wouldn’t really matter because if I have to get a replacement by the HVAC, they said that they would not replace it. Then I was like, “Oh, what’s the point of having it? Ain’t that why people get it?”

I made a claim for an electrical concern to American Home Shield but they didn't give me time to tell them. I talked into a recording and if I could not explain myself, I was thinking how they would know. When the contractor got here, I had to tell the man that I had problems with turning on the microwave and the coffee pot at the same time and the breaker would go off. But he couldn't do anything because he wasn't in there. So, he took it back to the company and told me they would get in touch with me. Then they sent me a letter and told me they didn't do that work. So, that type of work, the wiring and stuff, there was not that much wiring to do because I didn’t get it done. All I needed was a couple of breakers and I got it taken care of.

The circuit board on my heating unit was burned out and the tech who came to service it was awesome and cool. He diagnosed the issue real quick, told me when he was having the part, and came back out. He handled the job pretty good. However, my experience when submitting the claim was a little annoying. I have other issues in the house and I told their rep about it. I thought that since I called in once, all the other issues should’ve been addressed. But when I explained this to their lady rep, she really didn’t speak good English so she didn’t understand anything I was saying. I asked her if I could get someone out here to do all those repair jobs but she just focused on one claim.

A microwave would cost between $250 and $300 but the motors to fix mine cost almost $300 and yet American Home Shield decided to fix it. And of course, it had taken the contractor a week to get out there and then they ordered the motors. But when they installed the motors, that didn’t fix the microwave. So I had to set up another appointment a week from that and the contractor turned up again. They said that the oven needed some other parts so they ordered those and I had to wait again. When those parts got there, the contractor installed them but again, that didn’t fix the microwave.

Recently, I had an AC claim that I filed with American Home Shield over the phone. The lady whom I spoke to took care of me really well. The first contractor, Cool Breeze, took care of the problem. However, I called back and they didn't take care of the guarantee so AHS had to call a different company to do the job. Still, the second contractor who came out was great and the AC has been performing excellently since.

The air conditioner would not come on because there was nothing showing up on the front of the thermostat and we couldn't see where the AC was going. We put new batteries in the thermostat but it still didn’t work. So then we called American Home Shield and the contractor who came out replaced the thermostat because there was a short in some of the wires. He also checked the Freon and the unit which was a good thing. He was a nice guy.

My first experience with American Home Shield wasn’t the best because I fell through the crack for my dishwasher but they came up to par with it. At first, I didn't want to use them again for a second time. We wanted to get everything covered. But I used them again and they were okay. They had Third Generation Plumbing call us to set up an appointment. They were really good. The tech came and said he needed a part. He would have to wait a day or two but he came back within half an hour and said he could get the part at that time. He had to put in something for us and we got the part. He was able to come back in an hour and do the job.

I had two issues that I would like to have had addressed with AHS but on their website, it only gave me an opportunity to address one. It looked like I was gonna have to make another appointment for a separate service call for another $150 as opposed to the ability to send somebody over that could take a look at both of these issues at the same time as long as they were here. But if I had multiple issues and if I talked to someone on the phone, I could say I have an issue with these two items, and if they could send someone over to look at those. But the contractor that came out was pleasant. We only had one repair done and so far, the performance has been satisfactory.

I filed a claim online since the AC wasn't chilling like it should. I've been using the website for quite for a while and it's real good and extremely user-friendly. When the contractor came out, he was just there for over an hour. He was a proficient and very knowledgeable guy. He explained a little bit more about what was covered and what wasn't. I didn't quite understand it before but that was my fault for not reading the fine print. But the issue is a Freon thing and now, the AC is not working like it should again. This would be the third time that we've had someone come out. But I’ve been using American Home Shield for years. They've always done a really good job in taking care of my issues and I would recommend them.

My air conditioning system is cooling non-stop. The first time a company came out they cleaned the coil. On the third time someone came out, the contractor went up into the air ducts to repair some of the ducts. I've told American Home Shield to get somebody that specializes in going up there but they just sent the same guys out again. It’s not a pleasant job to go up into the attic. The guy was probably just looking for something else to fix instead of going up there. With every appointment, they're getting a little closer to fixing the unit but it is still not fixed. It is still running non-stop and my electric bill is gonna be through the roof.

My washer was making a loud, humming noise. And on the spin cycle, it sounded like a train was coming down the house. I submitted a claim with American Home Shield through their website, and it was simpler than waiting to talk to somebody over the phone. The service guy called me in an hour and he was here the same day and fixed the washer. He was professional. He presented himself, said that he was gonna check the washer out for us, and said he knew what the problem was. Within a matter of hours, it was done and he took off. After the repair, everything has been good. It's great having a warranty on my property. It saves us a lot of money. And American Home Shield gives good service and I've never had issues with them.

American Home Shield’s claim process over the phone was cool. I had a recent claim that was completed and it was for the AC unit downstairs. The contractor provided good service and the guy who fixed the unit did a good job. The unit has been working great since the repair. However, I also have a claim for my air conditioner upstairs that has not been working for a couple of months. It is hot at 95 degrees and my kids could not sleep upstairs. I was told that a coil needs to be replaced and something else inside the unit on the outside of the house.

We had a toilet that had a crack in it and needed to be replaced. American Home Shield sent Select Plumbing and I hope they never come to my house again. They called one day and said they were on the way and didn't show up. And when they came the contractor said, "Well, I'll get the toilet and I'll come back tomorrow and put it in." So he turned the water off at the toilet and we were down to just one toilet.

The water on my washing machine wasn’t emptying into the tank properly. It was dripping into the tank, instead of flowing into the tank. I submitted a claim for it with American Home Shield over the phone purposely because if I go online they try to send me to a particular contractor that I do not want, who was very bad on the last experience that I had. That particular contractor was very discourteous, not only in person but also over the phone. This particular contractor is bad for AHS and should be taken off their list.

Our AC unit's fan motor went out and it was blowing hot air but not cold air. I called AHS to submit a claim and they said they would contact me within 48 hours. I received an email and a text within 30 minutes to an hour. The contractor called and set up a time to come out and look at it. The technician called me 30 minutes before that time to make sure I was here. He arrived and fixed the unit in about an hour. Having the AHS home warranty is very valuable and it's a lot more convenient than trying to find somebody yourself and pay all the difference.

It’s easy submitting a claim to American Home Shield but it’s hard to get ahold of them for the people who do the work. Sometimes, the wait on hold is 20 or 30 minutes before they can get through to somebody to approve the work and they have to wait around. But the contractors that AHS has picked out so far have been great. They’re all very professional local companies who do a great job and they are generally able to make repairs. Although I had a repair that was supposed to be done that needed parts and the choice of parts was not what I was needing. We have a white kitchen and we need a white kitchen faucet but they only had stainless steel appliances available. They offered me one faucet for free and then a second upgrade faucet for an additional $75. It was probably fine but it just doesn’t come in the white color that I needed. I told them I would get my own faucet and then call back for installation or I may just do the installation myself.

It’s very hot here in Fresno and the house wouldn’t go any lower than 85˚-86˚, which is very hot, so I called American Home Shield and I had them send somebody out. The contractors came out that day, which was very good. The guy went up, checked everything, and said everything was fine even though the air conditioning unit was still blowing 85˚. He was there for a short time. About an hour later, the whole thing went off, so I called them again and another guy came out. He came out at 7 o’clock at night and it was very hot. He said that the wires had touched and it blew a fuse. He fixed the fuse and said everything was fine. The next day, it was still 85˚ in there, so I called them out again. He came out, spent a lot of time checking the temperatures, explained everything and told me that everything was working. However, it was still 85˚ in there.

The inside unit and fan of my AC weren’t working. So, I went online to submit a claim to American Home Shield. It was easy to navigate their site and in 48 hours, a contractor came. He was very knowledgeable, very courteous, and answered all of my questions and concerns. He was excellent and since then, the AC has been operating well. Having a home warranty is very valuable as I don’t have to do the work myself and I don’t have to look for a contractor. This was my very first experience with AHS and I have nothing but good things to say.

I had a problem with my Sub-Zero refrigerator. It's pretty old and I figured it had bit the dust finally, but it hasn’t. It was the thermostat, so I submitted a claim with American Home Shield. They told me it would take five days for the tech to come out but I thought that they were supposed to come in within 48 hours. So, I called the contractor and they got somebody else to come. In the end, I had to wait three days for a tech to arrive. But the tech who came out fixed the refrigerator. I've had him several times and he’s good. Also, whenever I have to do a claim for a Sub-Zero appliance, I always seem to get somebody really good because you have to have a Sub-Zero rep.

The temperature pressure release valve on the hot water tank wasn’t working and the showerhead was dripping. I called in to submit the claim to American Home Shield and I was satisfied with the service when I talked to their rep. And Still Waters Plumbing came out pretty quickly after that. Both American Home Shield and the vendor that they sent were fine.

I usually use the online portal of American Home Shield whenever I submit a claim and I’ve used it before for my garbage disposal. This time, I called AHS for a claim instead of doing it online and it was a good experience. My issue was that the motor of my AC unit was running but the fan wasn’t running so there was no cold air being pumped in. The contractor AHS sent was polite, friendly and professional. He went up and did what he had to do then he was done. He was pretty efficient. He said that the condenser coil needed to be replaced.

I called American Home Shield and filed a claim for issues involving our plumbing, garbage disposal, and faucet. And the gentleman who came was kind of weird. I told him that the garbage disposal was leaking and he looked at it. He then told me that there was mold underneath it and that there was water damage, so he called EcoDry and the gentleman came out within 45 minutes. And that guy went, "Well, we'll have to tear this down. We can call your adjuster for the homeowner insurance, and they’ll help clear it.” I asked, "What if it's not covered?" and he told me that 99% of the time it is covered. But I didn't let them. I told them that they can do it the other way around and to call the adjuster.

Recently, the AC wouldn't turn itself off and at the same time it wasn't blowing out any cool air. We called AHS over the phone and filed for a claim, which was very simple, easy and quick to do. Everything went smoothly and professionally. Also, the contractor AHS sent was very courteous, professional and concerned about the condition of my home. We wanted American Home Shield because of their ratings and we've been with them for over 10 years. I wouldn't trade them for anyone else. I've already referred two friends and both have signed up.

For the AC repair, we filed the claim by phone. I can do claims online but my wife prefers to call. The contractor told us that they had fixed the AC and at that moment, it worked. But on the third day, it froze back. It made ice inside the unit and stopped working. We had gone out for vacation and when we came back, the same problem also came back. So I’m not happy with that one and if I call back to American Shield, they would charge me another $70. I also had the oven repaired within the past couple of months. It took six visits to fix and I had to be home. The contractor would tell me they would be there from 2:00 to 5:00 so I have to sit there and wait for them.

Navigating through American Home Shield's website was easy. I submitted an appliance claim and it took a few days for the contractor to come out. He would have been quicker, but my work schedule was off. He was professional and explained to me everything that he thought was going on. And if we had any more problems with it, we had 90 days from the time he showed up and he said he would come out again and look at it again. I’m gonna have to call them back because the appliance is still not working. I've had AHS for almost eight years now and I’d strongly recommend it to my neighbors. They’ve replaced the air conditioners and had come out on the spot when I had water leaks over the years. It’s well-worth it.

My realtor suggested getting the home warranty, and I have been with American Home shield for eight years now. When our AC was not blowing cold air, I filed a claim online and it was fast and easy. The contractor from Absolute Mechanical took about 20 minutes to fix it. But, my only problem was we had to wait almost a week for him to get here. My mother is on hospice and she is here, and I was trying to keep her cool. It was a bad week. He was swamped though, and he said he could not get here any faster, so we just had to wait. Every time I have had anybody come out they’ve fixed what needed to be fixed. Now my oven does not work, so I’m gonna have to get on that pretty soon. It has been a really good thing to have. I didn’t know anything about home warranties until they suggested it, and I did not realize how useful it was gonna be.

My garage door opener wouldn't work and it was frustrating because I had to keep getting out of my car to close the door. I called a claim in with American Home Shield and the tech they sent out had to replace a part on it. Since the repair, it seems to be working fine. I usually submit my claims to AHS by phone because it's easier and I don't have to wait very long. Also, the online part is really not as convenient as they think it is. So far, I had good interactions with the contractors they sent out. They were quick and honest, too. But if there is a product that has to be constantly fixed, they should consider helping the homeowner and give them a new one. I've had my fridge worked on every single year, sometimes twice a year, and I always had someone replacing this or that, but not the whole thing. It's frustrating and I know it's a problem with all home warranties.

The AC was not cooling the house and it kept shutting down. I called American Home Shield and the first rep I spoke to was Nadia. She had a very thick Indian accent and she had me on the phone for about 58 minutes, supposedly going to get a supervisor but never came back with a supervisor and then basically told me that whatever Doctor Cool has for me, I have to accept. She was just plain out rude. A couple of times I've called AHS, I've gotten someone with a very thick Indian accent. It was a language barrier thing because I couldn't understand them and they couldn't understand me so they could not understand my situation.

I’ve had accounts with AHS since 2008, and I have a house in Tennessee that has had problems with the AC. It went out in May and they're still dealing with it as of yesterday. The company that they sent out is horrible. The first time they came out, they said that it was low on Freon, so they added some. But the unit is only two years old, so it shouldn’t be low on Freon. Then of course, that wasn’t what it was so the AC stopped working again. And so, we had to have the contractor back out and the people that they were sending don’t know ACs at all.

Our hot water heater quit and started leaking. We couldn't take any showers unless we wanted a cold shower and we ended up boiling water when we wash dishes. I filed a claim online with American Home Shield and the contractors came out quickly enough. They were really professional. They explained to me what they were doing and were able to answer all of our questions. Since then, the hot water heater is working and we've had no issues with it.

For the first few weeks that we were here, we had dealings with another company. When we called them because there was something wrong, they said the problem was preexisting. I said that this is an old house and everything is pre existing. American Home Shield never mentioned anything like that. We usually submit claims to AHS over the phone, the reps make the appointments and it takes the contractor a couple of days to come out.

The toilet was not flushing all the way down. We told American Home Shield what was going on. They put it into their system and then they got back to us. They either call or email and let us know who will be coming to take care of it. The contractor gave us a window so we knew when they were coming. And then they gave us an update when they would be here. They were very thorough and the repair went very well. We've been pleased with American Home Shield and each experience that we've had with them was a good investment. They are professional, customer satisfaction driven and flexible.

For a first-time home buyer and me being young, American Home Shield is very valuable. The AC was staying on the whole time and after I called them to submit a claim, the tech came after a day or two and he was awesome. AHS took care of the issues I had and people should go for it.

I bought a new home. I got American Home Shield and I've been with them for about three months now. Recently, I had an AC and a pool issue. The AC issue was resolved quicker at the onset. I called AHS and we scheduled a tech. I paid my service fee, the tech came out, fixed the AC and that was that. However, it was very difficult to get in touch with anybody for the pool issue. The pool was turning green because of salt. I had to leave the pump running 24 hours to 10 days so that there would be movement and it wouldn’t get greener. I ended up going to the online system which was my first time to schedule the service and then everything worked out.

I sent American Home Shield an email message about the problem with my AC. Somebody came out here and looked at it and that person said the unit had to be replaced. Since then, the replacement has been working efficiently. I have air conditioning now and the household's air temperature has been more comfortable than it was. Overall, I like AHS. They do quick work and it seems to be satisfactory. Other people should give them a try.

I submitted a claim online to American Home Shield and their rep contacted the repair company quickly so I was happy about that. When the repair person came, he told me the problem would be one of two things. Unfortunately, he originally did the one that wasn’t. I had to call American Home Shield for him to come back because for some reason, I didn’t have the repair person's contact information. AHS set up a call and worked it out that way. The repair person came back, got the item fixed and did a good job.

I've got American Home Shield at two houses. I've been with them forever and I'm very happy with them. The process is very efficient. You know that they’re gonna send somebody out that’s dependable and you've got somebody to back you up. Recently, we had a claim for our AC when a wire had come loose and the process in filing that was easy and perfect. I did it online in the morning then I got a call that afternoon and the contractor was there the next morning. He was very timely, professional, knowledgeable and efficient. He fixed the problem and I was back in business. It was wonderful.

I've used American Home Shield twice for small things. And going online was the easiest way to submit a claim so that's what I did. I could never get through on the phone and it was ridiculous. It seemed like the phone would ring and ring and I didn't have the patience for that. The first issue was with my Whirlpool appliance. And although Troy, the tech who came out, was a really nice guy, he didn't fix it. But he was wonderful and I would have called him back for anything else but he wasn't really plumbing. He only does appliances.

A social media representative contact me personally, and we were able to find a quality plumber to perform the work and replace the disposal under warranty. She was incredibly helpful and responsive in navigating the process.

The plumbing fittings behind my upstairs shower had worn ever time, so it leaked behind the wall and down into my living room ceiling. The plumber that AHS sent out was good. He found the leak and fixed it. What I wasn’t happy with was the time they had send a sheetrocker to fix the wall that they had to cut through during the repair. There was a lot of miscommunication as far as when he was gonna be here.

Please do not purchase an annual home warranty with AHS. If you are having a true emergency, like your AC going out in a heatwave or your fridge stops working when you have family visiting from out of town, know that it'll take 2-3 weeks (and sometimes just never) to resolve the issue if you go through AHS. This is not at all clear when you purchase a home warranty. The website only allows you to request service but then it takes days for the website to ping the subcontractor who you then have to call (and sit on hold) and then get your appointment for 7-8 days later. If you decide to call AHS on the phone, expect a very long wait on hold before being put through to one of those huge, impersonal, noisy call centers.

We got AHS as our home warranty company for a year when we purchased our home. NOTHING BUT TROUBLE. Every contractor they sent was INCOMPETENT and made our problems worse. The first company they sent to repair our pool which ended up being a simple fix came SIX times and didn’t repair the problem. We had to jump through hoops to get an outside vendor authorized. With the next pool problem they did authorize our outside vendor. The third pool problem they sent another incompetent pool company to repair the problem (we requested authorization for our outside vendor and they declined). They came out 2 times and made the problem much worse both times. We had to ARGUE and threaten legal action to get our outside vendor approved. They still did not cover everything necessary to fix the problems their company created. DO NOT PURCHASE AHS!!!

I got American Home Shield to have coverage just in case something breaks and I've been with them for about eight months. Most of our interactions with their reps went well but I have a washing machine that broke twice and the second time, it took a while for them to get it fixed. I told the guy from Chesapeake Appliance Repair, and I probably shouldn't have, that another company had come out and fixed it who said that it was the fuse that was blown. The guy wrote down fuse blown on his paper and didn't pull anything off the washing machine to see what was wrong with it and asked me to sign the paper. I wasn't happy about that. Then, it took a long time and he didn't come out to fix the problem. So, AHS transferred the case to another company.

There were holes in the coil of my AC. I submitted a claim to AHS and it was easy. I did it over the phone and their reps were good. Then, it took about a week for the contractor to come out. But the tech was nice. He put fillings in my AC and it works now.

The light in my living room would only stay on with the breaker and none of the switches would operate it. I went online and filed a claim to American Home Shield. AHS contacted me by email saying who I would be getting a contact from as far as the actual vendor to come out to fix it. The contractor from Unified Electric was very professional and he fixed the problem.

Our A/C was freezing up and the outside unit was making a lot of noise. I submitted a claim online to AHS and the process was very easy and quick. I got the number for the contractor that was coming and then I talked to them. The tech came in, checked out the system and told me I had a small leak. Then he applied some sealant and put some extra coolant or anti-freeze, the R22 that they had, and set it up. The noise stopped and the air conditioners are now working fine so everything’s good. The contractor did great. However, the website page was saying that I did not have to pay anything but then the contractor asked me for a $75 fee. So I was confused but I paid it off.

It was really easy going online and submitting a claim with American Home Shield for our plumbing issue. They then sent out Innovations LV and they got everything fixed.

I submitted a claim for an AC issue recently and got scammed. In the contract it said that they have to check, clean and repair any AC issues. I had a separate one in my garage that was blowing hot air and never worked properly, yet they didn’t do anything to it. I was expecting to pay my $75 call cost and I understand that some things aren’t covered. But their idea was to install another R-22 unit and it was still gonna cost me $1200, $460 of which was in Freon. So I went with the smart option instead to replace both the inside and the outside units with the new Freon system, and it cost me $4300. I got $1000 towards it but still the warranty didn’t help me all that much. They use really cheap contractors. The idea behind the warranty is great but when you have a real issue, you’re still paying a ton of money out-of-pocket.

My home AC unit stopped working and I didn’t have air conditioning while the unit was down. It was 125 degrees around so it was hot. So, I filed a claim to American Home Shield over the phone. Their claims process was wonderful and they resolved the issues on my AC unit. AHS sent out a very knowledgeable contractor. He was out three times. He repaired the unit within an hour for the first and second time then the third time, he ordered a part which took about a week to get here and he installed it in about two hours. He got it taken care of in a timely manner. So far, AHS has stood behind their warranty. I've had good experiences with them and I would recommend them.

The thermostat in my stove wasn’t working so I called American Home Shield on the phone to submit a claim for repair. It took three days for the contractor to come out and since the repair, everything has been operating well. I found having the warranty to be very valuable. AHS is good and I would recommend them to anybody.

We moved into the new house and on the first day we were in there, the tech came out and re-keyed the locks. That was one of the things that’s covered by our American Home Shield warranty and submitting that claim with them was very easy. I gave them a call then they called the contractor. After that, the locksmith called me and we set up the time for them to come out.

We had a problem with the heat pump not coming on and there was no difficulty submitting the claim to AHS for it. But there was a bit of a disconnect because the website said that the service fee of $75 would be due when the technician arrived. However, the technician said that there was no money due and that he wasn't to collect any. He didn't leave us a statement of what had been done and so I ended up calling the company because I like to have something for my record or email. My record is about what exactly AHS prepared and that I don't owe them money.

American Home Shield's online site was easy enough to use for filing a claim. I had one for electric and the other one was for having the locks changed, and the service was very good. The lock guy did a very good job. But it turned out that I didn't need anything for the electrical. When I had plugged a lamp into the wall, the plug fell out. But I should have realized that if I had expanded the plug a little bit, it would have been fine. It cost me $75 to find that out but I understand that before they even walk through the door, they're gonna charge you something in most cases. But that was okay. I learned and I won't do that again. I think the warranty's a very good investment. I have a hot water heater that is close to 20 years old and it's way overdue. I'm praying that I really don't have to do that one but if I do, I've got the warranty.

I was putting my house on the market and I was doing all kinds of stuff. I had brand new remotes for my two garage doors and I was unable to program them. It turned out that the motherboards were gone on both of them. Also, one of the garage doors wasn’t working. It would go up but it wouldn't go down. I filed a claim with American Home Shield and they sent a guy from Garage Door Solutions. His name was Jason and he was a great guy. It was the second time that I had him there because when the other side door had gone out, he also fixed that. So, Jason and I got to know each other. He fixed my garage doors and in the last five days that I was there at the house, I enjoyed the heck out of my garage doors. Being able to drive my cars in and out of the one that had gone out was fabulous.

I have used AHS twice and it was nice knowing that it's there. My air conditioner wasn’t cooling, and so I submitted a claim online. The website was user-friendly and I had a fine experience navigating through it. The friendly technician came the next day and he let us know what he was doing and what we could do in the future to help. It’s worth the comfort of knowing that you have protection if you need it.

I'm happy with American Home Shield and I recommend them a lot. I have been with them for 20 years now and I've stayed with them because I'm able to pay a low fee to get things repaired and replaced. Their customer service has also been good but I hate calling them. Their hold time is horrible. You can sit on hold and you can wait and wait and wait. That is not good and my time is important to me. I told them the other day, "Why don’t you have the feature that you can call and take the phone number and call us back." That is so easy but no, they don't do that. And actually, once, somebody told me that they got it in place and that they're perfecting it already. Then I filed a claim with them for our AC. MLB of Iowa was supposed to come out, but they can't make it until a week later so I had to cancel them. I had to find my own independent contractor because it was high 90s then and we couldn’t bear it.

American Home Shield's online requesting system works very well and it's very easy to use. But we had some issues a while back on a billing situation where they kept trying to bill me for a service I didn’t have. One other time before that, they had dispatched an electrician for a plumbing problem and then tried to charge me for the next call out. I appreciate everyone wanting to get paid but that wasn’t my fault. I had put in the correct issue and the wrong type of contractor was dispatched. I had to fight a lot on the phone and make a couple of different calls to get it sorted out. That was not ideal but I've found that the actual service, when something is wrong, is done quickly and well. And that was why I stayed as customer.