American Home Shield Reviews

I’m in the process of selling my home so I cranked the air conditioning down and I had to call Greenway, the contractor, back out. I never kept the house that cool and I realized that there was only so much that a certain air conditioner can do in the house when you run them on and on. I asked for a senior tech and they were able to explain everything. They shot the ducts with infrared and showed me one was blowing 58 degrees and one was blowing just exactly what they said. There was about 7 degrees difference for both of the ceilings, and explained that if I don’t air condition the upstairs, it’s a lot harder on the downstairs unit.

My air conditioner stopped blowing out cold air and I filed a claim with AHS over the phone. The process was really easy and I really appreciated them. The contractor was very nice, pleasant, and very manageable. He solved the problem and I could hardly believe that it was that easy and simple. He explained that a gecko had gotten up into the little box on the wall and shorted it out so the fan had stopped working. This was all on the outside of the house, which was why the AC would come on, but there was no cold air coming through. He did what he came here to do and didn't waste any time. I appreciated it because we had nice cool air for the rest of the day. I'm very satisfied and would recommend American Home Shield.

I had a capacitor out on my AC, and I submitted a claim online which was pretty easy. The reps I have dealt with were good. The Houston Air Comfort’s contractor that came out was on top of it, and he was good, nice and quick. He did his job and did a great one. American Home Shield is going good, and I would tell my friends all about it.

We had one toilet that was doing one thing and our other toilet was doing another. Previously, we had another warranty company that never really fixed the problem. They didn't get back to us when they said they were going to. Conversely, the first guy sent by American Home Shield was great. However, when we got to the second toilet, he was confused by what he saw. The original owners of our place had set up the toilet wiring as if they wanted to put a bidet in their someday. There were little things sticking out from the pipe and had knobs. Also, it was leaking. He said their company couldn't fix the toilet and that he would have to shut down water in the house.

American Home Shield is great and I've had no issues with them. However, there are issues in getting the scheduling done with some of the companies that they use. The first time, something went wrong with the heat and the contractor was able to come out within a couple of days. This time, the company doesn’t work on weekends so it took them 12 days before they were able to come out for my AC that went out completely. The only thing that they had available was one day that I obviously couldn’t take off of work so I had to wait ‘til the following week for them to be able to come out.

I had to call Express 11 times to have them come out and it was frustrating. I was not very happy with their service and still not extremely happy with my air conditioning. They could not find the parts that the AC needed, so they put a brand new coolant on it which is high efficiency. However, my old unit outside is not high efficiency so they don’t seem to work well together. I set my upstairs AC on 72 and it takes my house until 1 o’clock in the morning to get down close to that. The contractor kept trying to sell me an outside unit but I told them, “Isn’t that why I have insurance with American Home Shield?” Then the guy told me that AHS was not gonna cover the AC because it’s repairable and that if I wanted it to cool better, I needed to replace the unit outside.

The first time I called American Home Shield for a contractor to come out to do the refrigerator, the company that came out claimed they replaced the refrigerator parts but the refrigerator was doing the exact thing. I realized that they never checked to see that the reason why the refrigerator wasn’t getting cold was because of the thermostat and there was ice build-up in the back. I called back American Home Shield, they told me that I had to pay $100 again although it was about the same claim. I was screaming at them so much and told them that I'm through with them and that I'm going to another company. But they said that they'll send somebody out.

The washing machine makes a ridiculous racket in the spin cycle. I submitted my claim for it online to American Home Shield and Dill Appliance Repair is the contracting company. They never answer their phone and I had to leave a message or shoot them an e-mail or text. However, their guys who had been out here have been very nice and pleasant. They came in, worked on the machine and left. They replaced the tub bearings but that didn’t seem to make any difference and then it started leaking water. They came back out to look at it and said that the leaking water was a soap dispenser drain but it seems to be draining gallons of water each time we try to use it. So now, they’re simply waiting on a part for the soap dispenser piece. Yesterday, I've also put something on their website that the noise on the spin cycle was continuing to the point we can’t use the washing machine now.

I submitted a claim to American Home Shield for the icemaker of the refrigerator that was broken. I did it online and it was pretty easy. Somebody contacted me within the day and they sent out GBR Appliance Repair. The guy who came out was on top of it and he fixed the problem right away. Everything has been fine since. I've been with AHS for six months now. I was with a previous company before and AHS's services are better and it seems easier.

Put in work order to repair heater. Tech guy orders part. Had to call company to get new install date. Called AHS. Asked for help. Got an appointment for 8/9. Between 8-10. Already 10 days without hot water. Appointment changed to 2-4. Asked AHS to intervene. Explained I had rearranged my schedule to accommodate technician. Asked to speak to supervisor. Was told they weren't accepting calls at this time. Would hear from them in 24 hrs. That was 3rd lie. Customer service sucks.

I have had nothing but problems with the service technicians sent out by American Home Shield to repair my tenant's refrigerator. They have sent out 3 people and the refrigerator is still leaking water on the floor. I called AHS to speak to a supervisor about this problem and there was no one available 8 Aug 2018. My tenant has had the problem for 3 weeks with no satisfaction. This is no way to treat people. The refrigerator was leaking so much l had to replace a section of the floor. My next action will probably be to buy my tenant a refrigerator.

First call was 8/4 for a broken washing machine. Contractor arrived 8/6 to tell us they were not authorized to service this brand of washer, even though it was in the work order. Then no other contractor was assigned for over 24 hours. I called AHS and was told that I should get my own contractor to do the work and to follow the steps for reimbursement including have the contractor call for authorization once they diagnosed the problem. On a subsequent call I was told that I would have to pay the contractor and that AHS was not responsible for reimbursement.

The service technicians were from a different company, RMS, and were very courteous and efficient. They answered all my questions regarding this service appointment and determined my AC unit needed refrigerant. My DISSATISFACTION is with the warranty with AHS itself. My AC unit needed refrigerant because it is an older model. I am sure this is one of the most common reasons for AC failure with older units and this is exactly why my realtor recommended a home warranty to me when I purchased my condo in June of 2015.

This is a TERRIBLE home warranty company!!! They hire the worst service contractors probably so they can cut their costs by paying the service contractor cheap rates. The service contractors they hire do not respond to phone calls, do not respond to voicemails. Their technicians are unprofessional and unhelpful. Any simple service (ex. fixing malfunctioning faucets) took over A WEEK! Several phone calls to AHS and they are unsympathetic and unwilling to help. They basically told me that my service request was assigned to this non-responsive contractor so I'm stuck with them until they reach out to me. The only thing I can do is to wait.

I’ve been a loyal customer with this company years and pay them faithfully monthly. The past few months my air conditioner was not cooling the house. AHS sent four techs out the first two said it only needed refrigerant... I refuse to pay another $475 until they said why it was leaking. They sent a tech out who never did a leak test but visually looked at the unit by ripping back the sealant around the pipes. He saw a bend and reported the unit was cost nearly $1000 to repair. I told AHS I wanted a second opinion and they sent another tech out. In the meantime I contacted a government HVAC tech and another private HVAC tech both agreed the unit only needed refrigerant and it was normal wear for the unit to leak. *I paid for the refrigerant and the unit works fine.*

I am very disappointed in the companies the AHS sends out. Last year my a/c wasn't working, they had to send the same company out to supposedly fix the problem but I am now having the same issue. They assigned me a company that on their reviews had not one positive review. That company called me to schedule an appointment and all that I hear in the background is kids (funny how one of the reviews stated that there was always a kid to translate). I called AHS back and requested another company which their customer service person was more than happy to do but she gives me another company that their reviews were not much better than the first company.

So for the second time in 2 years AHS has sent out a tech to look at a malfunctioning pool heater. The tech made up a false story of why the heater is not working correctly to avoid having to pay for the warranty repair. Seems like the response is to deny a claim and make up an excuse that fits their narrative to not pay. Also a neutral repairman had a totally different account of why the heater is not working. Dirty warranty co. Beware.

Recently, I filed a claim online to American Home Shield for my Samsung Refrigerator. It worked well and they fixed the ice maker as well as the water dispenser. Brandon, the contractor was very helpful. He let us know if he couldn't fix stuff. He also told us that he had to go back and order parts and gave an idea of how long it would be. Since the repair, the refrigerator is has been as good as it's gonna get.

Two weeks ago when temps were 109 degrees, my central Air Conditioner went out. I contacted AHS. They assigned Sunrise Home Services as the repair company. They sent someone over 2 days later and they replaced the fan motor. All is well, so we thought. Less than a week later stopped working again. Waited another 2 days for Sunrise. The fan blades were dislodged from the motor shaft. He took the motor and the blade with him saying he'd return the next day. Didn't happen.

My experience with AHS has been awful. Had a gas leak in the flex pipe of my furnace. Took the recommended company they sent out 4 weeks to fix. Our neighbors could smell gas, literally causing a danger to us and our neighbors. When I called to request an emergency service come out I waited on hold for over 2 hours, spoke to a supervisor by the name of Lem and got absolutely nowhere with him or the company. They kept a repeating the same sentence to me over and over and did nothing to help the situation. Gave me an emergency dispatch number with no follow-up call from a company at all! Just thankful my house didn’t blow up after having a gas leak for 4 weeks! What a joke this company is! Extremely Disappointed with AHS. Would NOT recommend.

Somebody told us about AHS, so we got it. We've been with AHS for eight months now. I found them to be prompt and courteous, and the appointments, they follow through on time, so I'm very happy with them. The reps are very courteous and they get back to your right away, as well. They also text me responses so it's nice. As soon as I set up an order, everything's done by text. And then the service people call me before they show up. Our washing machine was making a rubbing noise, so I called them. The man who came out fixed it and told me what it was, so I could do it myself later. We pay the highest premium and if we have any major appliance or anything go out, AHS takes care of it. It's a great insurance.

The thermostat unit on top of the stove was not working. I called American Home Shield, talked to a lady, and scheduled the repair. It was professional with the rep and the contractor came out in two days. The guy had to order the parts so he had to come back another week. The unit has been working fine since the repair. Everything happened the right way.

Our air conditioner was not cooling the house and we came to find out it was low on Freon so I went online and filed a claim with AHS. Then they texted me back within 48 hours. All the guy could tell me is, “Okay. This is what American Home Shield covers. This is what they pay." The contractor showed up on time and did his job. He knew everything. He was really experienced but all he did was fill the AC with Freon. It was freezing up. It took care of that part of it but I said that the house seems not to be cooling properly so I didn’t think the fan was blowing on the high cycle like it needed to be doing for AC. It was blowing on the low cycle which we do for heat stuff. He told us, “That’s all I’m here to do. Since this is gonna take care of it.”

My experiences with American Home Shield have always been good. I usually submit a claim through the internet and everything’s great. Every time I’ve called AHS, the techs have come, fixed everything and showed me how to fix it myself. They are professional, friendly, and they walk me through things to make sure that I know what’s happening.

My tub wasn’t draining very well and I filed a claim online for it with American Home Shield. The contractor that they sent walked me through the issue and told me what was wrong. Since then, the tub has been perfect. Having a warranty on my property has been very valuable. It has been saving me some money.

My air conditioner wasn’t cooling. I called American Home Shield but it was really hard to get through. They don’t have enough representatives to answer the phones and usually, there’s about a two-hour wait on hold and they don’t offer a callback. The contractors that they sent knew exactly what to do though. They took care of me and they were excellent. They had the part with them so they came prepared. The AHS customer service is fine but they need to work on getting more help on the phone center or offer a call back to hold my place in line. Other than that, they got everything taken care of in a timely manner and the service is good. When it’s time to renew, I’ll renew with them.

My sink would not turn and I filed a claim for it with American Home Shield online. Their online site was okay but they didn’t have enough choices. I’d like to have something that says “Other” under each one of plumbing, heating and air. If it had a slot that said “Other” on a space to type there what the actual issue is, that would be great. They only have, for example, a faucet or a toilet to pick. The contractor that AHS sent though was awesome and he did a great job. He was from Peacher Plumbing and he showed up when he said he was, so I wasn’t sitting around waiting on him. Then when he got here, he got on the deal and ended up replacing the faucet for us and gave us a comparable equipment and installed it. He was in and out in 45 minutes and it was good.

My dryer was overheating and would stop work right after I dried one load. We needed to stop and take a break before doing another. I also had an issue with my range console not cooking and I submitted the claims for both with American Home Shield. I attempted to start online, but it was problematic, so I did it over the phone. I always find it easier to call and make sure I’m getting what I want. Also, in putting in a request, the person that came out to do my dryer and range came to do something on my refrigerator a few months ago, and he had good availability to meet mine, so it’s faster and more efficient to call when wanting to use the same company.

I called American Home Shield when my sink wasn’t draining and the toilet was acting weird. They sent a guy out and he did a good job. He did more than he needed to, so I was happy. But the company that was sent out for my air conditioner sucked. They were the only one in my area, but it took them over three years to finally figure out what my problem was because my air conditioner kept shutting off. There was this one guy who bypassed some stuff on that circuit board. He took some wires and kinda hot-wired them into another part of the circuit board because the left part of the circuit board was dead. I figured they would replace it but they didn’t. It should’ve been fixed properly but I was told that as long as it’s running, then there’s no problem.

Central Virginia, the ac company American Home Shield sent, was pleasant to deal with but it took them way longer than it should’ve taken when it was 90 plus degrees outside. It took 3 weeks and 1 day and Central Virginia didn’t even offer any kind of portable unit to at least put in one room in my house. It was ridiculous. I had to wait for a compressor where if AHS had gone to another larger company here it would take a week to order. Even after the part came in, it took another week for them to make arrangements to come to my house.

After an hour of my AC not getting cold, I filed a claim with American Home Shield. I did it online and the website is user-friendly. DND Heating & Air came out after a couple of days. They came on time and cleaned up after themselves.

The drying line was clogged up so I had flooding in my furnace room. The contractor that AHS sent out was wonderful. He called prior to coming as promised by the company and he did a great job. He had a good personality and he said he knew right away what the problem was and he was correct. He was a young man but he had good people skills because I’m older and sometimes young people don’t like dealing with old people. But he was really down to earth and we had a nice, friendly conversation. He corrected the problem and I haven’t had any more problems.

I submitted a claim online with American Home Shield for my washing machine. Their claim process was awesome but the technician had to go twice where they went. And then, I called AHS to say that the technician didn’t do the repair right and that they had to go back and change something. So far, my washing machine is working perfectly and I've been very pleased with the service. The day I called, they immediately went the next day or the same day and people have been very nice. I'd recommend AHS.

Our air conditioning unit wasn’t kicking on, but it ended up being an issue with the unit, not the electrical. We also had a blown fuse and they replaced that. Initially, it was an air conditioning problem and the air guy came out and replaced the compressor. That was when we found out we also had an electrical problem, so the air conditioning company contacted American Home Shield, and American Home Shield got a hold of the electrician and had them sent right out the next day. The customer service from American Home Shield was great. They called people for us and got somebody to come out right away.

I've had American Home Shield at least 15 years and I love them. They're a great company. Submitting claims is a piece of cake. You call and submit a claim, and then no matter if it's overnight, the business is closed, it's during the day or it's something in an hour, the business contacts you and they're usually out that same day. The contractors are all good. They're very thorough, they know what they're doing, they're very neat, they're not dirty and they're well-mannered. My AC was blowing hot air recently, and a tech came out and fixed it. It still blows warm air and then it kicks in cold, but he said that it's 'cause the unit is old. Overall there are so many companies that are a little cheaper than American Home Shield, but AHS is so thorough and good that you don't wanna take a chance just to save 20 or 30 bucks.

My roommate moved out and she didn't leave the keys. I then called American Home Shield to have my doors rekeyed. They talked to me and they sent me a text message of who to call and who was gonna call me back. The guy from R&R Rekey & Locksmithing then called right back and he came out quickly. He was really pleasant and professional, and he told me exactly what I needed and what the claim was. He got the keys changed and he was good. However, about three days later, I got the email to pay, which was weird. But they finally paid it and got it taken care of. So, that was good. And the price was reasonable. American Home Shield was very quick and very responsive. I was very happy with them.

When the AC unit wasn't cooling, I submitted a claim with American Home Shield and have had a great experience. At first, I thought I wouldn’t be able to place a call for service because I got off work late that day, and by the time I got around to it, I called them at 10:00 PM and got an answer. The gentleman submitted the ticket to have the AC serviced. He took a moment to see what the weather was gonna be here in Austin, Texas and since it was gonna be 101 degrees, he expedited the ticket. I got a notification that I should be contacted by someone to fix the AC and it was around noon when someone picked up my ticket. Then at about 2:00 PM, a technician arrived and he was great and very polite.

I was having a leak from my water heater and I made the claim with American Home Shield the second day I noticed that the water wasn’t going away. I tried filing the claim online but it wouldn’t let me do that, so I chatted with homebody who submitted it for me. I had a fantastic experience with the claims reps. They were quick and were able to figure out what was going on in the system for me and got it done right away. I made the claim on a Thursday and it took the contractor a business day to get to me. The people from Budget AC were quick, clean and professional. It turned out that one of the valves was stuck to the thermos expansion. The contractors explained to me so I know what to look for if it happens again and what we might have to do if it didn’t solve the problem. So far, everything has been great with AHS and I’ve already recommended them to people.

Everything is wonderful with AHS. I’m a real estate broker and I’ve never had a home warranty before. And I decided I’m gonna try them because I buy them for all my clients. Every time I’ve spoken to AHS reps, they’ve been very sweet and they would say they've taken care of the problem. The contractors are very professional and nice too. I like this company and I recommend them.

All of a sudden, water started coming out from the drain, my laminate floor, and my kitchen. It was dreadful. I looked online for American Home Shield's number and then I called. I prefer doing it online though as it's easier. My problem was discovered in the evening so I filed the claim that evening and AHS called back during the business day the next day. It was within 24 hours and it was quick.

It was very easy to submit a claim over the phone with American Home Shield when my AC unit downstairs wasn't working. The technician came and it was great. The only thing was he walked to my house but he had no booties with him. Other than that, the AC is working great after the service.

Our house is up on stilts, and we noticed that under the house, there was water leaking. It was about right where our water heater was so we figured that we had something wrong with the water heater. When we submitted the claim online to AHS, I got an email about when everything would be scheduled. I also got some text messages that was telling me when my appointment would be. When I got the confirmation, it said it would be on Tuesday. Then, I got another confirmation saying they changed the appointment to Thursday. It was followed by another change in appointment to Friday. Finally, I contacted the company and told them that I was going on a vacation and that nobody was gonna be here. In the end, it took over a week for them to get to me.

American Home Shield's website is relatively straightforward in terms of what it offers but there have been times when I was looking for information and it has been impossible to find. For example, I wanted to upgrade the status of my account because we were still early on and I couldn’t do that which was really annoying. Also, I didn’t have a place to leave specific information, which means that they don’t have a great way of taking who is gonna do my claim. I would like the opportunity to submit specifics on what I’ve got going on. There may be a contractor that’s better suited to certain types of problems and AHS doesn’t know that because they don’t know exactly the problem is.

We had some tiles that were buckling in our master bedroom shower. We wanted to confirm if there was a leak in one of the pipes or if it was just water freely going through the cracks in the ground making the drywall behind it wet. I submitted claims online through American Home Shield's website. When I did that, I got a text message saying that the plumbers would come out or try to schedule something within the next 24 hours. Thereafter, I got a call from SWAT Plumbing saying that they were really busy that week and that the earliest they could get in was a week later.

I own a condo that I am renting out and the AC system was not cooling so I submitted a claim online to American Home Shield. Their website was simple and easy to use. I like their online system and their people have been very helpful. When the contractor came, there was a tenant at the condo and he fixed the AC right away. He explained to her what the problem was. He told her that he was going to send me an email explaining what he did, but he never did. It would have been nice though to receive that email. But in the end, my tenants were happy and the AC is working fine. I have had good experiences with the contractors that AHS chose. I would tell people asking to use American Home Shield.

American Home Shield is a good service to get. When our air conditioner went out, I put in a claim online and a contractor came out. They were friendly. Although it took them two visits with a one week time frame between, they fixed the unit. Our house was hot but after that, everything is fine.

We had a leak coming from our roof that was from the AC. So, my husband submitted a claim to American Home Shield online. We heard back from them within 24 hours. We got an email saying who it was assigned to and after that, we got a phone call. Then, they were going to book us in six days because they were really booked, but then they called back and were able to get us in within a day. The contractor was really thorough, did a kind of assessment and showed us a bunch of pictures of what was going on. He was able to fix the issue quickly. Since the repair, there has been no leaking. We have been grateful that we have American Home Shield. It saves us a bunch of money and it gives us a lot of peace of mind knowing that if something goes wrong, we have a resource to call.

I had AHS for one year four years ago and then I called AHS back again. Recently, I submitted a claim over the phone to AHS. I had a very good interaction with their reps. They told me I had to wait at least 24 hours before somebody called me. The technician showed up and he fixed the A/C right away. He told me the problem was electrical short. So he fixed some wires over there, put them back and that was it. The performance of the A/C since the repair has been excellent.

I had a plumbing claim which I submitted over the phone and the American Home Shield reps were excellent. They got me in contact with somebody quickly and I got a call on the same day. The contractor that came out was very professional. He addressed the problem and he solved it. Everything went like clockwork with the process and so far, everything is working fine since the repair.

The home warranty with American Home Shield is the best service we've gotten. If you have some issues and it's not fixable, they replace the unit. This is the best part. If it’s fixable, they fix it. When I had an issue with the freezer and the dishwasher, they fixed it and it cost me only $100. It was a good deal. When the air conditioning unit got burned down, AHS replaced it. It took time but it was okay. They also charged me extra for something that they added and my wife wasn't happy about that but I said it was okay. But AHS charged me twice on one service call and I'm supposed to get a 100-dollar check back. I've never received that check though, and I've called twice. That aside, American Home Shield has good customer service. I filed a claim online and in 24 hours, we got a reply on whoever was gonna work on my service call and AHS solved the problem.

There was a leak in our attic and it fell on the outside wall of our house. So, we submitted an online claim to American Home Shield. We said that we had a leaky pipe, and they sent out a plumber. then when he went and investigated it, it turned out it was the condenser line on our air conditioning unit. It was not connected properly and it was just leaking condensation into the wall. So, at that point, they arranged for an air conditioning person to come out and a day or two later, he came and fixed that pipe. The contractor was good and everything has been fine since the repair. I'm glad that they made it right as far as sending the air conditioning person out at no charge ‘cause that was what we were afraid of, that we were going to hit with two fees for having two contractors come out even though the first one didn’t really do any work. I'd recommend AHS.

My swamp cooler, Mastercool, started making a clanging sound and then when I looked at it, the whole thing was rocking back and forth. I climbed up there and the squirrel cage was so rusted that fins were blowing off and it made it uneven and so it was rocking. My wife called the claim in with American Home Shield. The guy who came and looked at it agreed that it's about to fall apart. He was very professional. And since the service, I get more airflow now, which is amazing. That turned out really well. American Home Shield is worth the money.

Filed a service request with American Home Shield about an HVAC issue 17 days ago. They acknowledged the issue and the authorization department has approved the repair. The service contractor who has to perform the repair hasn't even contacted me to schedule an appointment. Don't know when my HVAC will be repaired. American Home Shield works with service contractors who have bad reputation in every aspect (work, customer service, professionalism etc..). The customer service at American Home Shield is bunch of folks who don't even understand English let alone speak in English. American Home Shield and their service contractors don't care about their customers and customer service is not their thing. I am really surprised that they even survive in this day and age of big emphasis on customer care. I would not recommend them to anyone.

This company is VERY unethical. After a year they raised my premium 20% from $70 to $81 a month. After multiple runarounds, they put me through 'Crystal' from 'Account Retention Services' who took the information to see with no claims she could get a 'discount' and never came back on the phone. I will discontinue the service.

On Monday July 30th called and advised water leak. Water turned off. AHS sent a plumber who wouldn't work on the problem (BUT offered to replumb the house for $5,000). Send another plumber who is willing to work on the problem and has been nothing but stalls and no follow-through from AHS since then. The plumber found the water heater to be faulty and also needed to be replaced. AHS added the water heater to initial order. According to the plumber, AHS asked for every nut, bolt, etc., (itemized to the basic detail) before approving the work. Said they would call back, etc.

I've had AHS for about 2 years. I have had nothing but problems and issues with them. The first issue I had was with a work order to fix my microwave and the contractor never showed. The next issue I had was with my AC unit. They sent out Total Air Care whom informed I was missing 3lbs of refrigerant and it would cost me $150 to fill. I informed if I’m missing refrigerant that means there is a leak somewhere. He informed they don't check for leaks when its only 3lbs and that he would put a sealant in the lines.

I called August 2nd about my pool pump. They told me I would get a call from professional within 4 hours to schedule appointment to tell me what I already know, because I had my own expert look at it, my pool pump needed replaced. They finally called back on August 7th, only after I had canceled service call because I decided to just pay to get it fixed because they weren't coming apparently. Also, good luck getting someone who speaks understandable English when you call. Worst warranty experience I've ever had. Save your money, maybe find a better company. PS. American Home Shield never followed up either on the service call.

The reason for this post is the complete utter frustration, helplessness, and disappointment I experienced while trying to get my Air Conditioner repaired by American Home Shield. I have been a customer of AHS for over 7 years, however recently they have made many changes for the worse, on 7-11-18 about 10:00AM I called in a service order for my AC. AHS assigned my request to K.&L. Mechanics, who came to my home on 7-13-18.

My central AC is not working. AHS referred a contractor who never called me. I called them and they promised to call me back multiple times. Finally called me back days later and offered an appointment five days hence. I called AHS and they said they would refer me to another contractor and because it was so hot, I qualified for expedited service. A contractor was sent. He was harried and did not care. He did not have the correct tools to service the product and he left. Before he left he wanted me to know that the AC unit was of poor quality. Not helpful since it came with the house. I called AHS to request a new contractor. I was advised that I had to stay with the same contractor or pay again for the service call. In addition, apparently this week, I did not qualify for expedited service because the temperature in Los Angeles was only going to be 96 degrees and not over 105 (neither applied last week).

Called in to place a repair request. Was treated VERY unprofessional, and was also told that they we would need to call our local electrician. Which also means that they would charge me twice, because they cancelled the original work order. We had no electricity, & was forced to stay in a hotel due to the extreme heat. When asked to speak to a manager, was told that there was none. Then was also informed that they have up to 24 hrs to respond. I was and am STILL furious. There was sparks and flames coming from my ceiling fan and the smell of smoke. Even though I pay on time every month, the AHS representative told me that I would have to wait until someone got back in contact with me. I am cancelling service IMMEDIATELY!

I had an emergency with my AC. When the primary outlet of the AC gets chocked, the secondary outlet starts throwing out water out of the AC. I submitted the claim with AHS and their process was easy. Normally, I would put the request online and then I get a call from them and we set up an appointment. AHS then sent In Town HVAC Services to work on the problem.

The sink in the kitchen has only one handle and when you turn it in one direction for the hot water, it turns on strongly. When you turn it to the right to get the cold water, it would almost completely set off and a very little dribble would come out. There was only hot water coming out and so, we checked the other sink. There was good water pressure in the upstairs shower but the sinks weren’t running. We tried to check but we weren’t sure so we called American Home Shield. The contractors came really fast and it was fixed by the time I got home. Since then, there’s normal water pressure in the downstairs bathroom and the kitchen for cold or hot water. We haven’t had any problems and we had a good experience.

I submitted a claim for a stopped sink and dealing with the American Home Shield rep was very nice. They got contractors out the next day and my interaction with the contractors was perfect. The sink was not totally fixed before but I was very happy with this last response. Also, the rates were acceptable. I’ve been very satisfied with their service and people should do it. I always feel like the job is gonna get done right away.

American Home Shield's warranty came with my house. Most recently, I called them for washing machine repair. I had some drum issue wherein the machine was making noise and so their contractor changed some springs. I liked the technician's speed. He knew exactly what to do and got the problem fixed.

I was having issues with the AC for a couple of days before I decided to file a claim on it. I called American Home Shield and did it through the recording. Air Max was quick to come out and it took them a day or two after I submitted the claim. The last time that they were out, the downstairs AC unit was replaced and the next time they came out, it was for the upstairs unit that wasn’t cooling. The contractors have been great. They’ve been on time, courteous and professional. I'm very happy with American Home Shield.

The capacitor was broken in the air conditioning and it was very easy to submit a claim over the phone. The contractor who came was in my house for about 30 minutes and was friendly. The AC is working perfectly now. I'm really happy that I went with American Home Shield because it was so painless. The air conditioning broke the day after we moved into our new house and during that stressful time, it wasn’t stressful to deal with.

My central air unit was leaking some water, so I submitted a claim over the phone and it was fine -- I had no problems getting an appointment too. Dealing with their rep went very well. The contractor from Total Air Care and I kind of bumped heads more or less, but I've dealt with him in the past, so he was okay. He fixed everything, and the unit has been working okay since then. He just needs to learn to be a little bit more professional. American Home Shield is doing okay, but they need to work a little bit faster, too. They had to order parts, which I understood, and it took a little bit too long, especially as hot as it had been, giving me a week period to get my unit back up and running. Nevertheless, I’ve already recommended it to a friend and I told them that AHS all did a good job.

We had other home warranty companies that didn’t do very well. With American Home Shield, I liked doing it online and I’ve been with them for three years. I even bought another policy for my other house. The interaction with their contractor, Air Pro, went very well. They came out on July 4th on time, brought new capacitors and we were up and running in about an hour and a half.

The air conditioner part wasn’t kicking off and the fan just kept running so American Home Shield sent the contractor 3 N 1 out in a couple of days. They were fast and efficient. The thermostat shorted out and they got right on to the job and figured out what it was and had it fixed in no time. Everything is working good now. AHS definitely saved us a lot of money.

We called American Home Shield up because we had some water stain. I wanted them to see if they can cover it. But when the company came over, they couldn’t do anything because the area was carpeted. Then there was another stain that formed in the ceiling. But because there was no bathroom upstairs, they couldn’t look at it and they said it wasn’t an active leak. So that stain is just continuing to get bigger. I had a different warranty company prior to this one and when something wasn’t repaired correctly the first time, they would honor and come back without charging me another deductible. With American Home Shield, there's another deductible every time I have something, even if it’s the same thing. Customer service is one of the areas that needs improvement. They really don’t have any customer intimacy and it feels like our problem is never important enough.

I had an appliance installation issue wherein whoever installed the unit when they built the house installed it incorrectly. American Home Shield got ahold of somebody and worked it out. I told the person who came out that the system wasn’t cleaning very well and it kept falling over. We opened the door up and the thing just fell forward. However, he said that they do not do that and, “It’s something you have to go in there, stack this up and redo this one.” They would not clean the exhaust too. When I went back into it later, the system had to be really cleaned out so I cleaned that out and it works fine now. Still, my experience with American Home Shield has been quite well. I had an issue and they were right on it.

My air conditioning unit was leaking and the ceiling was sagging inside the bathroom above it. I filed a claim with American Home Shield over the phone and it was easy. The first company that they sent, Judd's Air Conditioning, came in June. They said that they fixed the drain valve from the air conditioning unit outside and that it wouldn't be leaking anymore.

I just moved into the house and the microwave didn't work. So, I had it exchanged since it was still under warranty. The representative of American Home Shield was nice, polite and took care of my problem. However, the contractor TNT Appliances left a huge microwave crate and all the packing that was in it in the dining room when they came. They left it for me to tend to and I was unhappy about it as they should have taken that away with them. They also had to redo my cabinets. Other than that, I'm perfectly happy with American Home Shield.

We had an issue with a pool pump and Silver Lining came out and replaced it. I submitted the claim with American Home Shield online, then Silver Lining followed up with a phone call. The contractors sent out were professional and quick, and they did what I expected.

The water heater burst at the seam and caused water damage in my home. I went online and submitted a claim for it with American Home Shield. I was expecting to struggle and just keep calling but they answered right away and they were available through the weekend which was very helpful. Their reps were always friendly too and the contractors that they sent were very knowledgeable. The contractors took care of the problem and acted quickly before more water came out of the water heater. They replaced the water heater right away and everything’s been fine since. I paid a little out-of-pocket for a piece of the whole installation that I wasn’t aware that of and it would have been better if I was more educated on what’s exactly covered or not. But still, I would recommend AHS.

Last year, I had an issue with my heater. I had a routine cleaning and the cleaner found a cracked heat exchanger. I called AHS and they gave me the name of a company. However, the people didn’t call back for several days and when they did, they said they couldn’t get out until the next Wednesday which was nine days later. The temperature was in the 40s and 50s so I couldn’t have stayed in my house. I told AHS to refer me to somebody else but they said that once they’ve made the contract, they couldn’t do that. I asked if I could get somebody else and they said yes. They also told me that if I get somebody else, they would reimburse me. What they reimbursed me for a $7,000 heater was $580 and I was told that that was all they would pay. I was furious. You couldn’t even buy a furnace with that, let alone put it in. It would’ve been cheaper for me to go stay in a motel for nine days if I knew it was gonna be like that.

American Home Shield's customer service is awful. We have had multiple contractors come out and they do what they can to fix the problems. However, AHS is horrible about billing. They’ve charged us multiple times for things that weren't fixed. They finally went back and fixed it, but there was no accountability. I had to call and let them know that they charged me twice. I also told them that they said that when contractors come out and fix something, their work is good for 50 days, but if it's not, they won't charge.

When I had a problem with my hot water tank since I moved in to my house, I was easily able to go online on American Home Shield and click a few boxes, pay the $75 and the contractor came as soon as possible to fix the tank. My girlfriend was home then and she said the service was very nice and professional. The contractor totally renewed the water tank.

The thermostat didn’t work and I submitted a claim online to American Home Shield. Their website worked. I went straight to where I wanted to go and took care of it. I struggled at first when American Home Shield didn’t have anybody that they could recommend to do the thermostat work, but eventually, I got done what I needed to be done. I had an impeccable service and interaction with the contractor who came out. He was very friendly, knowledgeable and fast. Although he had to come back, the thermostat has been fine since the repair.

I previously had an estimate done by another company who told me that I need a new evaporator coil. I also even had a second company look at the AC and it was gonna cost me $1,400 out of pocket. A friend told me about American Home Shield and I could save some money. It would cost $50 a month and it covers all the appliances, HVAC and plumbing, so I thought I could maybe get the AC fixed for less and fit into my budget.

The latest claim I have submitted was for my garage door. I didn’t like the automated claims process because when I call in, I don’t get speak to a person which I like doing. If I have multi-issues with the same thing, I couldn’t tell them that. For instance, I had the same issue with two different faucets but I couldn’t tell them AHS. I told the person at the plumbing company but that message didn’t get relayed to the contractor.

We just bought our house and put in a contract with American Home Shield three months ago. We used it once for the air conditioning as it was leaking. There was a pipe coming out of the roof that was constantly pouring water. It was coming down onto a second layer roof. The AHS contractor scheduled the service within one day and then a tech came out. He checked the air conditioner and there was a simple block that he was able to fix in 10 minutes, and it cleared up the issue. Knowing that AHS is there is nice. We haven’t had to use it that much but it’s useful to have some kind of warranty on all of this stuff. And if someone asks me about getting a home warranty, I would give them AHS' name. The pricing is fine and their coverage is good. Also, they were very responsive with the first incident that we had.

We just moved into the house so we had to get it rekeyed. We picked AHS and told the sellers to pay for it. I did a little research and I really liked what I saw about American Home Shield, and I really like the plan that we picked. Dealing with the contractor that AHS sent was awesome. I’m in the restaurant business and I deal with different types of vendors on a regular basis. And they were professional and polite. The contractor was incredible.

The AC wasn’t cooling like it used to. I called AHS on the phone and the reps have always been fine. Even the people they’ve sent, I was a little worried about that in the beginning, but my last couple of experiences were good and they were all people that I felt comfortable with. They showed good manners to the customer and did everything I would do if I was in their shoes. The contractor had to replace some kind of a battery backup to start the fan motor of the AC. You get what you pay for with AHS. If you want security and want somebody to come on time, and you want them to do the work and be pleasant in your home, everything was done by both AHS and their contractor.

There was water leaking and I wasn’t exactly sure where it was coming from. I called it in at American Home Shield and it was a quick call, and it was promised to be done quick and it was. The contractor that came talked and did his job. It was a great conversation. To this point, there’s been no water and he put the part that was needed in.

American Home Shield sent Taynor Gardner to service our AC. They came at the time they defined for and did the work efficiently. It was my first claim and I was very satisfied. I put my claim online and then a rep called after the first time the repair company had been out, and told me what the process was and then we moved forward from there, and the repair service came back.

American Home Shield is doing great. With the fact that you can log in, it's that quick to make a claim. It's just pick the appliance and the brand then submit. Our refrigerator started making a funny noise earlier last week. So Sunday night, I went on and made a claim and early Monday, I had an email saying who would be here. It also said that the contractor would call within the next 24 hours or I could call them. It's great.

I’ve been covered by American Home Shield since February and submitting a claim with them was very simple. I just logged on, explained what I needed, and they contacted the company. That company contacted me the next day and said that they would take a day or two to come out. Everything went smoothly, although the first company that came by was not knowledgeable. They thought they fixed the AC, but they only fixed it temporarily. The second guy who came, however, knew exactly what the issue was and fixed it right away. It was just the capacitor and not an expensive fix for them, so it was good. The company charged me the first time but did not charge me the second time since it wasn’t repaired properly, so I’m pleased with their service. Everything is working well now. American Home Shield is affordable and is a good and easy company to work with.

We put in a claim for the washing machine with American Home Shield on the computer. They called and sent a message, and the experience was perfect. The contractor was very nice when he came here to fix the machine. They tried to fix the washing machine, but they could not fix it because the part was not available, so they got us a brand new machine. They called us from the center and gave a selection of new units, and we looked on the computer together. My wife chose whatever she liked on the same level, and then, two days after, the machine was here. They put it together and took the old one.

It was super easy submitting a claim to American Home Shield online and the contractor came out in a few days. Plus he was really nice so it was easy dealing with him. When I turned the AC on before, it would run nonstop but since the repair, the AC has been perfect. Having a warranty is valuable and the experience I had with American Home Shield was easier than I thought it was gonna be. It was great. I would recommend it.

The air-conditioner was not putting out cool air so we filed a claim online to American Home Shield. The online site was very user-friendly and it was excellent. However, it took too long with the contractor getting to my home. They said they would be there between 8:00 and 2:00 but they didn't get there until 4:45. It was like an all-day experience. But it was fine with the contractor and he was able to fix the unit in that visit.

I bought an older home and I wanted to make sure that we were covered for any surprises and the realtor recommended American Home Shield. Then I’ve recommended American Home Shield to my aunt as well. One time, I needed to have a toilet replaced in the master bathroom and two faucets replaced in the guest bathroom, and my water heater was acting up. Submitting the claim for those online was extremely easy. It was the simplest form I’ve ever dealt with and the people that AHS sent were pleasant, professional and quick. We also used AHS for the refrigerator repair and they sent out C & D Appliances and their tech was just as well. He was prompt and polite. He had to make three trips until the refrigerator was finally fixed but he was nice to work with.

I signed up with American Home Shield because I read good reviews. I have experienced NOTHING good. The first time I tried to use them, I asked for someone to come out and service my Central Air Unit. A company called me and made an appointment. I took off work and the company NEVER showed up and NEVER called. When I called American Home Shield about this missed appointment, they tried as well as myself and the companies phone was not in service. The second request I called about was in regards to my washing machine. They sent out a company who have done nothing but lie. I caught them in several lies and their customer service person called me a **. Then they called American Home Shield and told them I had broken my washer and to not honor the warranty out of spite.

This home warranty company is HORRIBLE. NEVER NEVER do business with them. I have been on hold for the customer service supervisor for 43 minutes as I write these reviews. They make their money by keeping the premiums and making it sooo difficult to get service that the customer calls someone else, pays them and gets NO reimbursement from AHS. The WORST company I have ever dealt with.

Absolutely horrible service and contractors. I am now on my 4th call to this company to find a contractor who has literally dropped off the face of the earth. I have already paid $125 trip charge and said he would come back and never heard from him again and NOBODY at AHS can help! After I get this resolved I'm finding another home warranty company!!! BUYER BEWARE!!!

I've just had the worst customer experience with any company or service to date. I called Saturday to submit a service issue for a non-working air conditioner. The service agent took my payment over the phone and told me it would be 24 hours before the service was scheduled. I received a text from a provider saying they would contact me in 24 hours.

I had AHS for a while and then gave them a call one day because our AC stopped cooling. They sent out a guy a couple days later and said it was going to cost me about $1,150 plus my $125 service fee for a repair. What good is this warranty company? I am paying them $40+ per month to basically just contact a crappy repair company for me when something breaks and I foot the entire repair bill!? What a joke! This company is horrible and highly unethical. I sat on hold for hours and hours all in all from dealing with this entire issue. They are a great marketing company that is really really good at deceiving and conning people into giving them their money each month and then they do not follow through on the promises of repairing or replacing your appliances when needed. Cannot wait until this company gets sued for all their money they have stolen from people.

American Home Shield has been an absolute nightmare for us. Our air conditioning has been out all summer. We’ve had 9 visits from an AHS contractor without resolution. They reluctantly provided a new service provider recently and for the past two weeks we have attempted to schedule with the new contractor unsuccessfully. They came out and provided a diagnosis that detailed everything that the first contractor said they fixed. Of course they are now telling us that we will have to pay several hundred dollars for the same services that were not successful. We have called every day for two weeks and have been told that they would contact us that same day with a diagnosis from the new contractor.

I got my house two months ago and have had American Home Shield. When I had an appliance issue where my washing machine holed my clothes and my dryer wasn’t heating up, I submitted claims for both at once and that part went really well. They sent Sears out but Sears was not helpful. When I called American Home Shield and told them that Sears was not useful, they sent a more specialized contractor at no extra charge. AHS went to a smaller private company and I was happy with it. The second contractor knew what he was doing and he looked at stuff. He is coming in a couple of days to install the parts that have to be put in.

The garbage disposal wasn’t working properly. I called AHS and what I got was just a recording. Still, I answered the questions that they had and they told me that they were gonna send someone over. They gave me the name of the company that was gonna come by and said that company was gonna call me to make an appointment. I called on Saturday and the company called me by Monday. The service provided by the tech who arrived was fine and he replaced the part that needed to be replaced.

I've used American Home Shield many times over the last four years and pretty much all of the experiences were positive other than this one. Earlier this year, the heater broke and when the contractor came out, they determined they couldn't fix it. So American Home Shield ordered a brand new heater, which was great. But then when the contractor came out, they didn’t install it properly on the wall. Then they said there was nothing else they could do. I called American Home Shield and they said it was pretty much between myself and the contractor. They called the contractor but legally, there was nothing they could force the contractor to do. The contractor had said that they tried to install, that they couldn’t install it properly and that was it. So that never got resolved.

We have two ACs and the one that covers the upstairs stopped working. We recently bought this house and it just seemed like one-by-one, everything that's in the house was breaking. I can now see why the person that was selling the house wanted us to have AHS on there because it’s definitely needed. I usually submit my claims online and they’re fast. In the same day, you get an automatic response and then about 30 minutes later, another response stating who will be reaching out to you. The tech that came looked around the unit and he found some serious issues up in the attic. He explained to my husband how to maintain the unit.

American Home Shield has saved us from having to buy new appliances and I’ve been very impressed with how quickly they respond. One time, our dryer wasn’t working and I have three kids so not having a dryer’s a real pain. But we filed the claim on a Saturday morning and I had a call by 10:00 AM on Monday. The contractor came out very quickly too. He went down and had a look at the machine. Then he came back up and told me what his assessment of the issue was and that he would need some parts. He was gonna go order them and then let me know when they should be arriving and when he would be able to come back and put them into the machine. On top of that, American Home Shield's pricing is good and the website for submitting a claim online is very straightforward. American Home Shield was recommended to me by a friend and I would also recommend it to anybody else.

Our air conditioner stopped cooling, so I called American Home Shield's 888 number and scheduled an appointment. The next day, the tech showed up on time and diagnosed the problem right away. It took him about 40 minutes to fix it and then he was on his way. Since we've had American Home Shield, 95% of our transactions with them have been very good. Once in a while, we run into somebody having a bad day, and I just discount that because not everybody's in a good mood everyday but overall, I'm real happy.

The AC unit was coming on but the thermostat was reading 85 when I had it on 72. I submitted a claim to American Home Shield and I did it over the phone. After about two days, the tech came out. He explained to me what was going on and we started doing whatever he needed to do. Since the repair, everything is back to normal. It is valuable to have the home warranty.

I am a realtor and I work with American Home Shield on a regular basis. I value their job highly and I enjoy working with them because everything has been easy. Any claim is quick and addressed. One of my clients filed a claim and the contractor came out very quickly after. My client lives in Los Angeles County and I opened the property door for the plumber here in Temecula. The office called me 30 minutes before the contractor came and he was already there waiting when I arrived. He was in-and-out and he did the job perfectly. American Home Shield has done a superb job and I would highly recommend them to everybody.

The AC boiler was leaking water. I called American Home Shield, submitted the claim, and had a great experience with the rep I talked to. Then the technician came in and he was very professional. He did the specific job that was required. Something was stuck in the boiler and it stopped working well, that was why it started leaking water. The guy adjusted the little thing and after that, everything started working well. American Home Shield is a very professional company and I'm gonna keep having service through them.

Back in January, I called American Home Shield because my icemaker was broken and stopped making ice. They sent someone out and they had to order some parts. A week later, they returned and repaired my icemaker but not my ice dispenser. They told me they had to order some parts but they never came. It slipped my mind and when I called back about it, the lady told me that my time had expired and I had to call in a new claim. I wasn’t very pleased about it but I filed the new claim. Then, a different company came out and they had to order some part. A few weeks went by and I called Home Shield back to let them know that no one has returned and I haven't heard anything.

I had an issue with the central air not pumping out cold air so, I filed a claim for it through American Home Shield’s online process. I got an email from them then I had a contractor out after a couple of days. He checked it out and got right to work. The fan motor was broken and he finished the repair in 10 minutes. The AC has been working great since the repair.

My wife submitted a claim online with American Home Shield for an air conditioning repair. The contractor who came out here was professional. He had put in a new fuse and exchanged the thermostat. It took three visits for the AC to be repaired. The first time I called, they came right out. But, the second time I called for re-repair, it was three to four days before they could get out. Still, If somebody wants to use AHS I will tell them to use it.

I've had four claims with American Home Shield. Two are still pending because the technician was taking care of two things and he came at the same time. There was a part on a back order so those things haven't been repaired yet. The contractor is gonna put the other part in when it comes, but that's been fine. I had a guy about a month ago repair the thermostat. Now they're mainly waiting on a part and when that comes, the technician will repair the other one as well. I filed these claims online and it was very easy. The technicians that came out were very professional. I'm still waiting for the finished product to be fixed but that has nothing to do with American Shield because the part has to come in.

The technician AHS sent said the first time that he didn’t have all the parts and we did not have refrigerator for about one month in the house. After that when he came with the parts he said it was going to take 48 hours to maybe a couple of days and we would be okay. However, sometimes the refrigerator gets too cold or is not cooling at all. Sometimes there was a burning smell and I was worried about my home. That happened within a whole week and I called them again, and then he came. Both refrigerators have no proper job done. He said he didn’t have the part and after a couple of days he would be back. It has almost been one and half week but I did not receive any response yet. My wife is fighting with them every day. I did not tell AHS what's going on because it’s not their fault. When I would call them to file my claims, they were very helpful.

My washing machine's lid was not locking so I submitted a claim with American Home Shield. I did it online and it was fairly easy. The contractor that was sent out was very efficient. I was impressed that he was able to fix it and find a solution. The lid hadn’t had a problem since then. However, before I purchased this home, the landlord had American Home Shield and we had an issue with the dishwasher. The guy who came wasn’t very good and he didn’t fix the problem. He just said we needed a new one. Nevertheless, I would recommend them given this recent experience.

I was very impressed with the web design of the AHS website. The website was also easy to use when I filed a claim online regarding the air conditioning. My family gave me the advice that I should just call the contractor so as soon as I put in the claim, I called them and they had it immediately. The communication with the contractor was very easy. The technician was very good and amazing too. He talked to me like I was a person who understands what was going on and told me everything I needed to know. The final problem turned out to be that it was low on Freon but it took a while for them to diagnose that. Other than that, the performance of the air conditioning is okay. It’s a little slow but c’est la vie.

It’s really hot here in Mississippi in the summer and then our air conditioning has stopped cooling. I woke up during the night and it was hot. I called American Home Shield first thing that morning to report it and get somebody out. The first lady called back and apologized that they couldn’t get anybody out very quickly. Then I asked if there was any way they could expedite it because we were under a heat advisory that day. After she talked to her supervisor, she told me that they could try to expedite it. Shortly after that, I got a phone call and they had just faxed somebody to come out. They were very understanding and they took care of it.

I made a call to American Home Shield for the AC that went out. I called Air R Us which was what AHS use all the time. The company was so busy and they couldn’t come out for five days. I told them my husband will die as he has Parkinson’s and is very ill. American Home Shield set me up with another company to come out quickly so I give a lot of credit to them. However, there was some lack of communication with AHS because when the first company wasn’t able to come out and another company came, AHS didn’t take it off the records coming five days later. There was a mix-up on their part and a payment comes in my email.

There was a leak with my pipes and I submitted a claim with AHS over the phone. They were really accommodating and polite. They all worked out nicely. Their reps were all great. I spoke to the technician that was gonna go out there and I explained what was going on. It was found that the leak was outside of the dwelling so it would not be covered by the warranty. I asked him not to go out there to save on the service fee. I was happy with everything. So far, so good and I’d recommend American Home Shield.

We had an issue with the dishwasher so I called AHS and the rep treated me very well. The contractor Sears sent out was outstanding. They got to it the next day after I called them. They were prompt and they did an excellent job. We thought the dishwasher needed a motor, but Sears ended up just cleaning it out really well and it works fine now.

There was a leak in the air conditioner and water was building up. My friend filed a claim with American Home Shield over the internet. It was a quick process and I prefer submitting clams that way. In just a couple of days, the contractor, Allegiance HVAC, came out. The tech was quick and explained what was going on. He drained the water and put in some Freon. He did a good job and the AC's performance has been great since the repair. American Home Shield is a good company and my experience with them has been good so far.

The handle on my toilet broke so I filed a claim to American Home Shield online. The contractors who came out showed up on time, were polite and they fixed the problem quickly. Everything has been good since then. I also had an air-conditioning issue and that took too long. I'm in Arizona, it was a 115 degrees and I couldn't stay in the house. So, I had to pay for a hotel for me for 10 days and a kennel for my dog. Everything with AHS was good except for the air-conditioning repair which has been my only problem with them.

This company was recommended to me by a co-worker and I have been so pleased with it. They sent out Eagle Electric and that vendor was wonderful. The technician was able to squeeze us in on the same day. It was so important to me that while he was working, he was very friendly and professional, and that he explained exactly what he was doing in every step of the way. He also cleaned everything up before he left and even vacuumed the floor. Other vendors that American Home Shield has sent have been excellent as well. I usually do claims online but when I've had interactions with the representatives, those have been good as well. Right now, I’m waiting for some air conditioning repair and I’ve called them several times because of the length it’s taking. But each time I've called, they’ve apologized and they’ve been helpful and very courteous.

The dryer stopped working and I called AHS on Thursday. The contractor called the next day and said he would be out in our area on Monday. He showed up on Monday and tried to turn on the dryer. He left everything on the floor and said he had to order the parts, which should be in on Friday. He said he'd call, but we didn’t hear anything for two weeks. That Friday, when he didn’t call, I called and couldn't get anybody on the phone. His voicemail said to text him, so I did. The following Monday, he texted me back saying that he was trying to order parts.

There was an issue with my toilet. Filing a claim for it over the phone with AHS was very easy. The tech that they sent was able to fix the issue in one visit and the toilet has been working very well since then. I’ve been with AHS for 10 years and this is my second house. Two of my friends moved to American Home Shield for their home warranty too.

I purchased this house with American Home Shield as the warranty provider and I would never do it again. I have had no help when one of American Home Shield’s contractors damaged my ceiling. The HVAC guy came and if the compressor was bad in the air conditioner unit on Saturday, he should have known that when he looked at it on Friday. He said he needed to give me freon and put in $600 worth. I paid him and he left.

My experience with American Home Shield had been very good. When we had an AC issue wherein some parts were missing but it got fixed. And recently, I had a washing machine issue where it was not spinning at all. It was shaking and jarring like there was an earthquake in the house then the machine just stopped. A person came, checked everything and said that it was time to replace it. We called back AHS to check on the status as it has not been replaced yet and the wait was one and a half hours. The lady who responded though was very helpful and she did the whole process very well. She said they would give us a machine but it was small in capacity. We wanted to go a little bigger since we are upgrading so she said she would send us the equivalent amount and we would put the rest and buy it.

My hot water heater was not staying lit so I submitted a claim to American Home Shield over the phone. Their rep was very good. Everything went well. Initially, we thought it was the thermocouple. And after the thermocouple was replaced, the pilot still kept going out. The plumber was recalled, he explained what he was doing and it all worked out well. We determined that there was an internal leak in the tank of the hot water heater. They had to replace it and the unit is now working well. Having a warranty is very valuable because the water heater replacement would’ve cost me more out of pocket than what I had paid for the contract.

American Home Shield included more appliances that can be fixed as compared to another company. The contractor they sent for my plumbing issue was punctual. They did a good job and were able to fix the problem. However, I was disappointed with the dryer service. A contractor came but they didn’t fix anything and I was charged for it. They just looked at it, gave solutions but nothing got fixed and I still have the problem. The contractor explained that the dryers were backed up with lint and that's why the dryers aren’t working, and they can’t clean out the lint which I still don’t understand.

There was a problem with our toilet flushing and my wife filed the claim over the phone. American Home Shield sent the plumber and he fixed it right away. It has been perfect ever since. If you are looking for home warranties, American Home Shield is a good idea.

Submitting a claim with American Home Shield over the phone is a lot easier than doing it online. I'm old. I didn't grow up with computers and I'm not comfortable with it. And if I'd go online and try to do these things and then I'll have a question, there's no one to ask. I made a claim for my microwave door. I have a built-in microwave, and there's a lot of electronics in the door and the controls and the door wouldn't stay shut. So, I had to get somebody who knew what they were doing to come out here and fix it.

I had a plumbing issue in the basement. There was a blockage in the pipe going from the washing machine to the outside. I sent in a claim online with American Home Shield and the technician was amazing. He got it all fixed up and it was really quick. My only complaint with American Home Shield is that I'm not happy sometimes with how long it takes for a contractor to get in touch with you and come out. Usually, it's almost 24 to 48 hours before you hear anything from most vendors.

DO NOT CHOOSE THIS COMPANY!!! Every time I call to request service the wait time is ridiculous. As I am writing this review I have been on hold 25 minutes to put in request. This has been a CONSISTENT problem. It does not matter the day or time you call to request service for a shorter wait time. I have been a customer for several years now and will never use them again. They are Johnny on the spot when you want to purchase a plan but don’t count on that level of service to continue. Finishing this review I have now been on hold for 30 min.

This has been one of the worst experiences of my life, which is why I am compelled to write this review. I have been waiting for 13 days, in the middle of the Arizona summer for AHS to fix my main AC unit. Their customer service has been horrendous and there has been absolutely NO urgency in them getting the AC fixed, despite the EXTREME heat/heat index in AZ! I had to send a pet out of our home due to the heat. My kids and I have been living in 3 bedrooms for almost two weeks now. The other fact is that AHS supposedly repaired this same unit 2 months ago! My electric bills have been OUTRAGEOUSLY high even since then, which leads me to believe that they never even fixed the problem (for which they charged me $700 in Freon costs) and perhaps even caused the current problem!

My experience with AHS isn't very good, I've been with this company for 3 years. Water heater went out. They sent plumber who said we needed a thermal coupler and burner and we would have to order parts ourselves because GE heater was under warranty. We were upset that we had to order parts that we knew nothing about. We got run around from GE for a couple of days and they finally sent parts. Now we've been without hot water for 4 days, plus my 85 year old mother stays with me. This was terrible to go through. When parts arrived and sent plumber back, he installed parts. All was fine for two weeks then the unthinkable happened, as I'm writing this review I have no hot water again. I'm through with AHS, they should have replaced water heater like we asked to the first time we called them. Hopefully they will replace it but if they don't I've wasted 3 years of money on this company.

I have had AHS since 2011. Overall I like the company. However my air conditioner unit has a leak they can't seem to repair. Freon is expensive and I buy it every year. I pay someone else because AHS is high. Well this year I called and they said it would take about 4 days for Greenway to call to set appt. It's hot in July so my brother got someone to add Freon cheap. Greenway called a day early. I told them it was done and it's ok. Going into MONTH'S end my acct was overdrawn at bank. I went in to see why because I had 2 bills left to clear. AHS used my acct for automatic monthly payments.

I have had the worst experience with American Home Shield as a new customer. My issue is still not fixed. I have called AHS on 18th July to ask them to set up a service request for getting my zoning system fixed. They set up the appointment with one of the worst vendors Cool factory. They came to my house, looked at the system and waited almost 1 week to submit their diagnosis. After submitting AHS customer service didn't even give me full information on what is happening and I waiting another 2-3 days and I called and they said that cool factory can't fix it and they transferred my work order to someone else (This was the worst wait in my life, I waited on the call for 2 hours and 21 minutes listening to worst hold music ever). Don't think I have ever waiting that long to get to talk to a supervisor and get the thing resolved.

I filed a claim over the phone for an AC issue with American Home Shield, and it was pretty good. The contractor came in to fix it and they said that I needed a fan motor. The guy tried to explain to me what he was doing and what was going on. They thought they fixed it, but he didn’t know that the part was bad. Once he put it in and left, we thought everything was fine. When we found out that the part was bad, the other guy came back the next day to replace it, and they fixed it. So far it has been okay.

Our garbage disposal unit was leaking. Submitting a claim to AHS was a very positive experience. I entered it online at 10:00 in the evening. And by 9:30 the next morning, there was a plumber in our house fixing it. It took less than 12 hours from the time I entered the request to the time they fixed it. The plumber was also very courteous and professional. I was just very impressed with AHS. The initial feedback I had been given from other people and from Realtors, with respect to American Home Shield, was that it took a very long time to come in and address the issue. But our experience is the opposite.

Originally, the compressor of the air conditioner quit working. The contractor came out on Tuesday and found a short wire. Then, it went out again and I heard it pop. The guy came out on Thursday and said it had an internal short in the compressor, but it only shorted out every now and then. But since then, I haven’t had any air conditioning for three weeks. The contractor said I needed a new air conditioner, but American Home Shield would only pay to have the compressor replaced on a 15-year old unit that uses a Freon that’s gonna be against the law in a year or two. It's silly to be replacing just the compressor. They are putting a band-aid on an open wound.

I’m a realtor and we sell the policies of American Home Shield in the office. I gotta believe in the company since I push their product and I’ve been with them for four years. I’ve had good people before with American Home Shield but in my latest claim for my AC, they sent A-Advanced Home Services and I didn’t like the two guys. They were the same guys who were out at my house for a service call for my boiler back in winter and they did such a lousy job that I had to pay an independent to come in and repair their job. I told Donna, the rep, that I wanted them taken off my customer service list. When I had a heat pump problem and the same two guys showed up, I was a little bit upset and they asked me what was wrong. I told them what I thought was wrong and they believed me but they replaced the part. They didn’t check the rest of the system and the senior person was not fun to be around. He belittled the other guy throughout the service.

The AC at my rental home has been leaking from the attic. It is an issue that started out in 2016. The contractors sent by American Home Shield came and cleared it out. Then, they came back recently and cleared it again. Now the tenant just called and told me that he is having the same issue. The water is now pouring out from my ceiling and I had the ceiling fixed last week when they left thinking that the problem was solved.

We've used our AHS warranty on this house quite a bit 'cause it's an older home. My parents just bought a house and we had them get it as well when they signed up for their home warranty service. My husband usually goes online and submits claims there and he seems to have it down pat. We've used it on many occasions. The pool guy that comes has been the same one that's been coming out, and he's pretty quick. Recently the pool pump was working one minute and then all of a sudden, it stopped. Initially the repair was fine, but then a little leak developed and we contacted within 30 days, and the pool guy came back out, fixed it and we're all good again.

We called the American Home Shield number to submit a claim since the air conditioner was blowing warm air and I got a text message after that showing the claim number. They said that there would be a company contacting us within 24 hours. Then the next morning the company called us to schedule a time to come out. The contractors looked over the unit and they said the compressor has failed. They couldn’t repair it and that I needed to have a new unit. Or if they were going to repair the old one, then we would have to wait for the parts to come in. I would pay almost the same difference either way because the repair of the old unit required the more expensive outdated freon to be used. AHS pays about 10% of the cost which was $10 a pound when it cost around $100 a pound.

When my pool had a failing pump, I submitted a claim with American Home Shield online and it was easy. The contractor that came was professional and courteous. Things been working great since the repair.

We filed a claim with AHS for my mom and the reps had good customer skills. They sent Fleshers Refrigeration and it went real well. They were really fast too. I had a baby at my mom’s at that time and we had no AC. They were gonna wait because they were so busy but then somebody called me and said, “You want them to go right now?” I said, “You can come right now.” That was awesome. They’ve been helpful.

I had a leak up in my attic from my AC's drain pan and my house was not cooling off at the same time. The contractor sent by American Home Shield came in and fixed the leak. They unplugged the drain line, but they did not address the warming issue that’s in the house. I called American Home Shield back and put in another request. When I talked to ‘em, the interaction with their reps was very nice. They said that there should be a callback so that’s what they did so I wouldn’t have to pay another $75 to have another company come out, that they should have taken care of all of that when they were here the first time.

I just bought my first house and a warranty with American Home Shield was part of the deal in the house buying process. The first time that I’ve had to use the warranty, it was for my air conditioner and I submitted my claim online. My interaction with the contractor, Artech, went well. But the claims process was a little slow due to going through AHS and then going through the contractor instead of calling a service company directly. I was without an AC for five days at a time when the temperature was 95 to 100 degrees in my house, so that made me gripey. But the contractor got my AC repaired and it's wonderful now that they’ve been out. I’ve already recommended AHS to most of the people that I work with and to my friends, and I've told them to look up and see what the coverage options are. I have the refrigerator, the AC, and the appliances covered by my AHS warranty, and if people are looking for any type of insurance like that, they need to call AHS.

When our refrigerator's compressor went out filed a claim with American Home Shield over the phone and it was easy. We didn't have a refrigerator for a while because it was cheaper to wait it out. It was hard to find anybody to even fix the fridge because it has this crumbs and the repair man doesn't know what to do on their part. The contractor was pretty clear about what was going on and professional. They confirmed what the issue was, which we already knew, and then had to get the part and get it on the fridge. For the price, American Home Shield covered a lot. If something else breaks, I can call them for anything. It was a lot easier than doing everything directly with the appliance companies. Also, I like that you can cancel. You're not in a contract. AHS is the best value for what you pay. They do what they say they will.

Speaking to an AHS rep is pretty straightforward, but there have been some things that I’ve called about that they don't cover. My air conditioning repairs have been back and forth, and I feel like I have to use somebody good. I had a lot of AC problems back last year and a year before last. I had to replace two compressors outside and American Home Shield didn’t give me that much choice replacing the compressors, which I’m a little disappointed with. I figured they’re covering the compressors and willing to fix them and then they said the compressors couldn't be fixed. If they were to go over them, it would be $600 towards a 5-6,000 unit.

I had a water leak and I submitted a claim online. The AHS website was very user-friendly. My husband said the repair went wonderfully and the contractor was very knowledgeable and very polite. Even though it was very late, the tech came and did the job. He was very efficient and he got the job done the first time and it was very well done. We were really very pleased. We have had AHS for a few years now and we’re really glad that we have it because we’ve had to use it and it’s a good company to work with. I had to make several phone calls just to ask them questions and the reps were very polite. Someone else tried to get us to get their insurance and I told them that we’re sticking with AHS. It has always been a real pleasure working with the people that works there.

It took a long time to get somebody to come out when my water heater got broken. But it was kind of an emergency because water was possibly seeping through one of the walls. So I had to press them to get the plumber to come out right away. But they were giving me an argument about it. Then once the plumber came, they wanted to charge me for extra piping instead of using what was existing. The water heater that was installed had gone bad. But it was part of remodel and so it was permitted. I had copper pipes and they wanted to charge me $175 for removing the copper pipes and putting in PVC. It was shady and I put my foot down. It took several days before I could get the water heater installed and I was without hot water. So I was not happy with that service provider.