American Home Shield Reviews

The renters in one of my rent houses had moved out and I was doing some remodeling before I rented it again. That was when the AC unit went out so I called American Home Shield to have someone come out and service it. They assigned me to Mr. Fixit in Lawton who should have called me within 24 hours but they never did. I called them and they told me that they were really busy and they would call before they could come. I asked when that would be and I was told in another 24 hours.

I have an icemaker issue which I requested a repair for last month and I waited a couple of weeks. The technician didn't fix the problem and he came back out last week. Currently, I still haven’t gotten a call as to when that order will be arriving or when a technician's gonna come out. I also wanna renew but I don’t know why I have such a high yearly rate with AHS. Other than that, I recently submitted a claim for a leak in the shower and I got a quick response email within 24 hours. After a couple of days, Air Pro Master was sent out. The technician came and he was respectful to my home. He told me what he found, what he was gonna do next and when they were gonna come back since he had to order a part. They went back after a week and fixed the leak right then and there.

Everything went smoothly in submitting the claim regarding the microwave that stopped heating up. The contractor AHS sent out was good and usually, everybody that they sent was really good. However, you pay the plumbers the $125 fee to come out and they will way overcharge the job. In the last six years, we have rental properties under AHS and I’ve never seen a plumber charge the correct amount. They’ll come out and tell us what’s wrong, but I’ll always give it to some other plumber to finish the work.

I didn't have any plugs or outlets working in the kitchen for a month and a half, and I had that same issue six months ago. The tech that came out found a loose wire underneath the house. I had a GFCI popped, so he reset it and everything worked. He then checked everything to make sure that it was a 20-amp breaker and not a 15 where it could overload every time we turn on the toaster. He was really thorough. It was an issue on my side, but he found it and that's all that matters.

My air conditioner was blowing out hot air instead of cold. I easily filed a claim for it online with American Home Shield. The tech guy was several hours late but once he got here, he explained the issue. I couldn’t ask for better service. He was extremely quick, very respectful, and was able to fix the AC in one visit. I’ve had American Home Shield since I bought the house in 2000 and it has been a blessing to have them. I highly recommend this company.

American Home Shield is doing a great job and I'm glad that I opted for the service. When the air conditioner wasn't working, I submitted a claim online and it was really easy. The tech came out the next day and fixed it. He was very knowledgeable and he definitely knew what he was doing and did a quick job. I had two units, so he had to come out again for the other unit.

I currently have 15 homes covered with AHS. The microwave oven went out 2 weeks ago in one of my rentals. We had the appliance company assess the problem and they said they needed to order a part. My tenants just called the appliance company and they said that it would cost as much to replace the microwave as it would to install the new part so AHS was supposed to get back to me. Both AHS and the appliance company failed to get back to me and left both my tenants and me hanging with no action. This happened about a year ago with another rental and another issue which went on for WEEKS! Someone is dropping the ball BIG TIME and if it continues I will be transferring all of my home warranties to a more professional company.

It took a week for AHS to "approve" my air conditioning parts. That was crazy enough, but then it took another 3 weeks for the common parts to arrive. The parts (compressor and accumulator) were installed the in another day, but then the AC broke again because the pipes froze. Of course, that was on a weekend and the local HVAC company they hired does not work on the weekends. Waiting more than 3 weeks for parts is ridiculous. Having the AC break the very next day is also ridiculous. The people who answer the phones at AHS are nice and apologetic, but that does not cool the house. The local HVAC company has 2 star ratings even though it seemed like they did what they could. They can't install parts that they don't have.

I called American Home Shield to have my downstairs air conditioning repaired. The company that they used, J-Tech Mechanical, was a really good supplier and everybody has been very professional. But they've been very unsuccessful to get my AC fixed. The first guy came to detect leaks and said that the cooling coil has weakened. So, they called me, put the order in, and told American Home Shield. Three days later, the cooling coil came in. The house is only five and a half years old and the guy said that I was out of warranty by a couple of days, so I ended up having to buy a new cooling coil and I paid them for it. Then, he put it in but about four days later, the AC was out again. The guy came out and said that the cooling coil was leaking, so he had to replace it again. But because I bought a new cooling coil, there was no charge for it. About a week later, the new cooling coil came in and he got it replaced,

The ground fall circuit that's in the garage and all the outdoor outlets wasn't functioning properly. I thought there was something wrong with either the circuit or one of the outlets so AHS sent out an electrician to take a look at it. The guy was named Sam and he was really good. He checked it all out and then he said, "What are you doing with it?" Why is it popping?" I told him I'm running a swamp cooler around my patio to keep the parts of the patio cool. He explained to me that kind of circuit and that kind of motor aren't compatible because it surges. It takes more electricity depending on the needs of the motor and that's why it trips it. But he checked all of the outlets and they're all functioning properly. He told me that the only thing that I could do was all of the outlets had to be ground fall and they all had to be wired a certain way. Other than that, I recommend AHS.

Our air conditioning unit went out, and we called American Home Shield and they couldn't get anybody out for three days. We ended up calling a regular HVAC person to come out, and the guy came but we were unsure if the unit was fixed. He said that the unit was on its way out, so we had to get somebody else out from the warranty company to see if they could look at it. We then called AHS. It was a very hot weekend and we had people coming over that day. AHS ended up finding a company that could come out that same day and look at the unit. The person who came and looked at the unit ran a bunch of tests and ended up recharging the unit and testing all the components. He deemed that it was functional. He put more Freon and charged it a lot more than what was covered, so we ended up paying additional. But when it's all said and done, he said that the unit is working good and it was producing decent cold air.

My most recent claim with American Home Shield was related to my dryer. In terms of American Home Shield’s role, everything was seamless and they handled it the way I expected them to. I submitted the claim, as well as all of the claims that I’ve submitted, online through their claim system, but I haven’t been left feeling like I wish I could’ve spoken to someone. All of my experiences with the contractors have been great. In each case, the contractors came within the window that they provided. They addressed the issue really quickly and they made the repair fairly quickly, as well. All the contractors were polite and professional too.

The plumbing under the sink was old and it burst out. I filed a claim for it with American Home Shield over the phone and it didn’t take long. I was very satisfied. The contractor that they sent was nice and was able to fix the issue. I'm very pleased with the program so far and I would recommend American Home Shield.

Barnett Air-conditioning was sent by AHS a few weeks ago when my AC had water dripping out of the emergency drain line. The contractor was good and our interaction was perfect. However, I don’t know if AHS is worth the time and the money sometimes. I have to submit a claim and I have to wait on them too long to get a contractor over. I also wait on the contractor and I pay to have it fixed. But it is pretty valuable to have the warranty for the AC.

I wouldn't be able to go through this first year of home ownership without American Home Shield. My air conditioner has a bottom unit and a top unit and the top unit wouldn't set off. It just kept running constantly to try to cool. I submitted a claim online and it was super easy. However, I wouldn't recommend the first contractor to anybody. They sent three technicians out and couldn't figure out the problem. The fourth one was a different company and they were fabulous and found the problem. My AC has been back to normal since then. Everybody that I've talked and dealt with has been super nice and very understanding of the situation and I recommend AHS to everybody that I talk to.

We've had American Home Shield for 29 years now and they have always been good. They’re very quick to answer the call and they’re courteous as well. The last claim we had was for the water heater which stopped working. I called AHS and the tech checked the water heater out. It was turned off. My wife was at that time and she was happy that it was a simple thing. The water heater is in the laundry room and that’s also where we keep the dog food in a big plastic container. My dogs get excited when it’s time to feed them. One of them may have shut off the water heater with the way they try to squeeze between the water heater and the food container. Now, I don’t let them in that area anymore when I’m feeding them. We're very satisfied with AHS and we're very happy with their work.

A drain was clogged and our water wouldn't go down. I contacted American Home Shield, and they had a plumber come out to fix it. He cleaned the pipes out, and then he put in something where the little downspout is. And then a couple of weeks later, we noticed the wet spot in our ceiling. We went upstairs and looked in the bathroom, and the new faucet thing that he put in, either wasn’t tight or it was poor quality, so it was dripping into the bathroom cabinet, and then that was dripping into the ceiling. Instead of submitting for a leak, I just resubmitted that the work wasn’t complete yet. I had the plumbing company come out. They fixed it, and then I asked them what I needed to do as far as the stain in the ceiling goes, and he said it wasn’t that bad. I should just paint over it.

Our air conditioner wasn’t cooling properly. I submitted a claim online to American Home Shield and navigating through their website was fairly easy. The contractors that are sent are always helpful. However, they made a mistake when they wired up the thermostat previously and that was why I made the last service call. Still, American Home Shield got the issue resolved eventually and they gave me a credit on a couple of service calls that I had submitted.

I was very satisfied with American Home Shield’s claims submitting process over the phone. A nice contractor came for the repair of my AC and did everything quickly. The unit was not blowing cold air and needed to have some Freon replacement and he was able to fix it in one visit. Since the repair, the AC unit is fine. AHS is a good service to have and I would definitely give people asking about AHS the information I had so they can get started.

My AC wasn't keeping up with the heat. I called American Home Shield and I had great communication with the rep. They set an appointment up very quickly and I was very satisfied. Then, the company AHS assigned to me was very efficient about making contact setting up the appointment. They also did a good job communicating with the issue. However, the unit is still not functioning at its best. But there are some factors outside of the company's control. Use American Home Shield.

I called American Home Shield to file a claim for our AC, and the rep knew what she was talking about and got everything to the point. She explained to me that the condenser and the motor of the AC had blown out. However, I had a bit of a difficult time with the contractor. I waited about three days before I could get a hold of him. I called AHS and they got a hold of him, then he got a hold of me. He had to remove about five pounds of my Freon because it was overfilled, but if it wasn’t cooling off the way it should properly cool off, he would put it back in without charging me.

I’m very satisfied with my American Home Shield experience and I would recommend them. I’ve been a long time customer and I find the warranty valuable on my property. When I had some circuit breaker issue, I went over the phone to file a claim. Then I had a very good interaction with the contractors who came. They were very professional and everything is fine since the repair.

When I had a stoppage I filed the claim with American Home Shield over the phone and I had a great interaction with the rep. Somebody called me right away after and the claim was taken care of the next day. I had a great interaction with the plumber from People's Plumbing as well. Everything has been working fine so far. I've been with American Home Shield for a couple of years now and every time I call them for something, they always act very professional with me.

My AC was working fine before then, and when I turned it on one day, it was just blowing out warm air. So, I called American Home Shield and they sent out over here a technician. The technician was very professional and knowledgeable. He was able to answer any of my questions. He explained what happened with the Freon. The AC is an old system and over a period of time the Freon went out and the technician refilled it. He was also timely and very cordial and seemed to be on top of his profession. He did an outstanding job. I’ve only been with AHS since May and it’s been a good experience. Based on this one business I had, I was pretty impressed.

My most recent claim was for the air conditioning and everything went smoothly. We submitted the claim, and the vendor came out was professional and fixed the issue. There was a minor issue with the vendor charging us for some stuff that we should not have been charged for, but AHS has rectified that and we weren't charged for anything.

American Home Shield always has very satisfactory customer service when I call in a claim. They’ve very prompt. I have three air conditioners and there was an issue so they dispatch A-US Air Conditioning of Texas the next day. The contractor who came out was very good. He got right to it and found out what the problem was. There was some part that had gone out on the AC and he got it fixed in one day. He was very efficient. There has been no more issues since the repair and it’s perfect. I’ve had American Home Shield for seven years and they’ve always come through to fix whatever the problem is in the house. So, I’m very pleased with them and I have kept them.

Our icemaker went out and then a week later, the whole refrigerator went out. I called American Home Shield to submit the claim and my interactions with the rep were fine. They scheduled the service for the icemaker fairly quickly. But for the second service call, they put me through an automated system which gave an appointment for a week later. We would have been out without a refrigerator for a week and I thought that was unacceptable. So, I called back the next day during regular working hours and they were able to get me an appointment sooner. And the contractors who were sent were good and got the job done.

I had an issue with the air conditioner and the contractor didn't show up nor gave me a call. They told me that they called me three times but I had no missed calls. They also told me that they came to my house but I would have known if someone came because I was just inside. I then had to reschedule, so we had to go without air conditioning for a week. It was a weird situation. Otherwise, everything else has been fine. American Home Shield is a pretty good deal. And so far, they have been good to me.

We’ve had American Home Shield send someone out here a few times this summer due to plumbing issues. The techs have been out here for a shower drain and an issue with the pipe attached to our water heater. They were polite and very efficient. Submitting a claim is fairly easy. I typically either just call or I do it online. I only wish that they had a quicker turnaround time when you call and more availability on the weekends.

AHS responded quickly once I made a request for service on my AC unit. Diagnosis on the 8 year old York split system was a new compressor is needed and AHS assured me they would pay all costs except only $10 per pound for Freon. The terms are acceptable to me however apparently the wrong compressor was ordered and here I am 20 days later with no system and record breaking heat, 116 F. Unfortunately the contractor has an out of state family emergency and I am unable to talk with anyone at AHS able to resolve the problem.

I had a plumbing issue and I submitted a claim to American Home Shield. I did everything online and it went smoothly. I was able to answer all of the questions that they asked for so it was easy. Also, the plumber who came over was very knowledgeable. He did what he came in to do and he gave us some tips on how to fix things if the issue would happen again. Since the repair, the plumbing has been performing very well. AHS coverage is good.

I submitted the claim for my AC online to AHS. However, if you're trying to call, it’s a little difficult because you’ll have trouble getting through and they have long hold times. Nevertheless, my online experience worked out well. The contractor American Home Shield sent was excellent and the AC has been working since the repair. I would recommend AHS. It has been good every time I used it.

We recently bought a house that came with the American Home Shield warranty and we had an issue with the garbage disposal. Whenever I turned it on, it was spraying the litter out inside the cabinet under the sink. So, I filed a claim with AHS and it went quickly and worked out well. The next day, a contractor called me and then they were at my house a day or two after that. I had a good interaction with the plumber. He came and swapped the garbage disposal unit out. He was in and out within an hour, so the work went smoothly. I would recommend American Home Shield because I had to pay a deposit of $75 but a new garbage disposal would have cost $100, so the warranty saved me the time of having to do the work myself.

American Home Shield sent K & W Heating and Air for an AC issue. I had them out once before and the tech was very good. He kept his word when he said he was gonna come. It went out on a Thursday and he came out that Saturday. Our air conditioner was blowing hot air. He put some kind of cylinder and that was what it needed.

My dryer did not stop heating because the heating coil ruptured and broke. I submitted a claim with AHS online, asked for somebody, and I was pleased with the contractor they sent out. He was from Sears and it was the second time that I had him in the house. Every time he came in, he was professional and got the job done. He was honest as well and told me what was going on. My dryer is fixed now and is drying better than before. It's a 10-year old dryer, so it needed some part of be replaced and he fixed that. It was awesome and overall, my experience was great. I am very pleased with American Home Shield. I got their warranty because a friend told me about it and I am pleased with the decision that I made. But I wish they could vet more providers for areas. That way, perhaps we could have an option to look at one or two contractors instead of just one. Other than that, I'd tell my friends to get the warranty, too.

My sister had American Home Shield and had good luck with it, so I got it as well. I’ve had great service from AHS. The people they send out are very prompt and they seem to know what they’re doing. They explain everything very well too. I’ve always had a good relationship with the people that come out. Recently, there was trouble with our gas stove’s ignitor switches. I called AHS and they sent out Jerry and Michael. Their customer service was excellent and they were very polite. Now, they’re ordering parts and they’re waiting for some parts to come in. We’ve used AHS about three times recently for other things, too and we’ve been really pleased. I’d recommend AHS.

If you want to get home service, try out American Home Shield. I had a claim for the stove and they sent a contractor who repaired it. Everything went well. I've had American Home Shield for a while now and they do good service.

The AC wasn't cooling so I called American Home Shield to file a claim and the customer service was very good. They sent out Perry Mechanical the next day and they replaced the compressor but then I had to call them out again because the AC wasn’t cooling once more. It would come on but then it would shut off. They came back out and they put a hard starter. No matter what, I just call in and let them know what the work order number is and they sit me in. They’re very good. Also, they have been very professional. Right now, the AC is working.

Three months ago, we did something wrong on the appliance. Swift Electric showed up and it was an easy fix. They were courteous and the repair was done quickly. We submitted the claim online and I got contacted within 24 hours. It took another 36 hours for Swift Electric to show up but it was timely enough since it wasn’t a critical issue. Their appearance was fine and the behavior was good. The only thing is for stuff like an appliance where it's not critical, it's okay to take an extended time but when it's 100 degrees outside like today and you have a critical appliance like an AC that's out, it would be nice to have a quicker response. There ought to be an option whether or not the claim is a critical repair. Overall, everything was kind of what we expected. Keep providing the same level of service.

I called in a claim for the dishwasher to American Home Shield and they sent out good people. They did what they were supposed to do and did a good job. I've had American Home Shield for a year now and they're very competitive. I like them. Otherwise, I wouldn’t keep them. I used to have Sears then I let them go. Their techs say they won't do or they don’t provide the service. But everybody who’s come out from American Home Shield has taken care of the problems. And I was pleased before they left the premise.

When my air conditioner went out, I submitted my claim to American Home Shield over the phone. Although I didn't have a problem with the claim submission, it took longer than I wanted it to be since the material is all ordered through AHS. Still, the contractor that was sent out did well and the air conditioner is working fine. But as far as cooling, I thought we were having a little problem but it seems like we're not. I even called the contractor and they said I had to call AHS before they would come out. However, I decided that they didn't need to come out because the contractor explained that the air conditioner outside could have some condensation because I see that it was a little bit wet. It's also been 104 outside so it's hot. After everything was said and done, I was ecstatic that I only had to pay $340 to get my air conditioner going.

The compressor of our AC was not working, so I went online to submit the claim to American Home Shield and it was very easy doing it. The rep I talked to was good and the contractor worked really fast. The warranty saved us a lot of money and I would advise people to get contractors with them. We're really happy with AHS.

We’ve had a warranty on the property for years and I wouldn’t be without it. When my husband submitted a claim regarding the disposal that was old and that went out, AHS sent out people from Still Waters Plumbing. The contractors were really nice and since the repair, everything has been perfect. We’ve also recommended American Home Shield a lot of times to our children and to all.

We have been with American Home Shield for years and it’s easy to call them, have them dispatch somebody who then comes out and takes care of the problem. We had an issue with the air conditioning and the tech who came out was very professional, clean, thorough and did not give us the heebie-jeebies. He told us stuff that the last tech didn’t and also told us how the last tech put on parts that didn't need to be put on. We had a great interaction with Total Care and we would recommend them again. However, we do not care to have the previous air conditioner people back in our home. They were creepy and you wanted to make sure your windows were locked after they left. When I told the guy from Total Care, he told me that it wasn’t the first time he has heard that about the other company.

I recently submitted a claim with American Home Shield over the phone for an air conditioning that was blowing out hot air. The service was awesome. The repairman text me 15 minutes prior to being there so that I could meet him to our rental home. Once there, he was very professional and knew exactly what was needed and got the job done. There were several leaks so he repaired them. There’s a lot of things that can go wrong with the house as we all know and American Home Shield is a smart move to protect your home and minimum co-pay. I’ve already recommended them to others they’ve already signed up.

The air conditioner wasn’t cooling enough recently and the contractor sent by American Home Shield came out quickly for it. He came inside the house and checked the thermostat. He was nice and professional. Now the AC is operating very well.

Having a portable insurance is good when you don’t have a male in the home who can fix your appliance and your electricals. American Home Shield is very good and I recommend them. They respond to calls and send somebody out as soon as possible. When I got a claim, I do it on the phone as it's easier on the phone. My air condition had a problem and a good contractor came and repaired it. Now, the AC's performance is good.

I signed up with American Home Shield about 4 months ago and my first claim was for a water heater that blew off. It was easy to submit the claim online. The contractor came when they said they would be and that's a rarity around here. They got the issue resolved with no problem in one morning and the water heater was replaced.

My experience with American Home Shield really sucks. My toilet tank cracked and it was a manufacturing flaw. It happened right around the handle where you normally flush. I called them up and the plumber came by and decided that it was abused and I’ve done something crazy, even though there were no hairline fractures or anything like that nowhere near where it happened. He decided that was the case and the only way I could get it reassessed was to pay them another $100. I just bought my own replacement for $50. They were just being stupid.

I recently made a claim for the air conditioner and it turned out that there was no problem. It's so hot outside that I thought it should be getting cooler, then after actual research, I found out that the air conditioner can only get so cold. The techs were very courteous and nice. They didn't try to gouge me. They were very upfront and said that nothing's wrong with my AC unit. The online site is good, but the only problem is when somebody needs to come back out. There's no section for when you're trying to have somebody else come back out or when the problem didn't get fixed, and you don't wanna pay another fee. But overall, having American Home Shield is certainly worth it. My father is the one who referred me and it's something I would recommend.

So, I am in NC, approximately 92 degrees, as in hot! I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air. 1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had to pay $802 in Freon costs. Well, lo and behold, the AC unit went back to "not working" status. So, what and why the hell do I have to suck up the cost of the Freon when obviously that wasn't the problem. In this 10 visits, it's a little bit of this, a little bit of that, but then hours later the unit breaks down AGAIN! So now, it's Friday, 530p, and my contractor is gone for the weekend. WTH am I suppose to do? Well, I spoke with a rep and she kindly told me I was not considered an 'emergency' and only at 105 degrees would I be. Let me say this AHS, I am sure there is a nominal amount of customers that fall into that category, compared to the non-emergencies.

We filed a claim for a repair on our air conditioner on Saturday 7/21. On Tuesday 7/24, late afternoon All About Comfort arrived for the repair and replaced the capacitor and noted that the unit was in need of cleaning because their pressure was high. The unit was cleaned And ran through the night but never got below 83 degrees so I called them and asked them to come back out which they refused to do because I didn’t have the unit cleaned by them. I called American Home Shield where I was on hold for more than 45 minutes, the call center was in another country with very loud chatter of other representatives taking calls at the center to where I could barely hear the representative. I asked for another company to be sent out and they couldn’t do ours in for a second opinion because the diagnosis from the first company wasn’t in the system yet.

I needed my dryer fixed and they sent a company out Tuesday. Company says they will be back Wed or Thur to fix it with part. No one called by Thur. I called AHS and they said the part would take a week to come. It's a dryer belt! I told them I would pick it up myself, 5 min from my house. They said they would call comp to come back out. Comp did not answer calls or emails from AHS or us. I called back today... Fri. AHS tells me to return the part. I have to wait for theirs to come in. They also can't get the comp to answer. So, instead of just sending out another comp to fix my dryer, I must wait a week because of policy. We have used AHS many times. I won't use them again. They are what you hear. Crooks.

The tech showed up 5 hours late to fix my toilet, which was under my warranty. Told me he'd deny it if I didn't bribe him 50 bucks!!! So I'm ashamed to say I paid him the extra dirty money, cause I'm out the 75 service call fee either way and really needed it fixed. I feel completely taken advantage of, so that's what you can expect from AHS. I've been trying to cancel it all week as well, and they won't let you, nobody will answer the phone!!!

MY SECOND REVIEW REGARDING AHS. I should note that I reached out to the customer account manager, who gave me his direct email and phone number LAST time, if I ever needed his help again, only to be ignored after repeated attempts to contact him. So, I'm compelled to share my experience ONCE again. I recently had another incredibly poor experience with a vendor through which American Home Shield employs. Air Doctor A/C & Heating was recently dispatched to repair my forever ailing A/C unit, and although the repairs were done quickly, their appointment and accommodation to meet the appointment were not. (2-1/2 hours late after waiting 4 hours = 6-1/2 hours.)

I've been a customer of AHS for over 5 years. I recently contacted the customer services department regarding my air conditioning unit and the lack of coverage available for the replacement of the evaporator coil that I was told needed replacing along with 8 lbs of freon. The young lady I spoke to informed me that I had to pay $1342 toward the evaporator coil and I would need 8lbs of freon at $85 per lb. I simply asked her how much would AHS be covering and she said she didn't know. I asked her why and she said they wouldn't know the price until they ordered the part. I told her I was really upset with the fact that she couldn't tell me how much they would cover.

Air conditioner stopped cooling on 7/20/18 in the middle of Arizona summer heat over 110 degrees. Submitted service request on AHS immediately and called the contractor directly. Contractor could not schedule emergency service until 5 days later! Contacted AHS customer service and requested changing contractors for emergency service. Was assigned a different company and again called the contractor directly to schedule emergency service. Second company could come out 3 days later, still unacceptable.

After three worthless AHS repair visits for my heat-pump at $75 each, my heat-pump was still not cooling at all (in 100 degree weather!). AHS made another service call (another $75), and the technician noted that the problem was the heat pump's air-handler, which was simply not working and was not fixable, so he recommended to AHS that a replacement be authorized and the next evening AHS called to say it would replace the unit, if I agreed to pay ‘just’ $800 for ‘parts that are not covered, so I agreed that it would be OK, but the next day AHS went back on its word! AHS told me that the tech could not find any replacements, and so AHS could not replace anything and would not authorize a replacement, but when I advised them that the technician told me he found a replacement for $2006 and that he never told AHS that he could not find a replacement(!) AHS simply said that was not true.

On July 10 I put in a service request for a plumbing leak. I was emailed a confirmation and was expecting a call from Mayes Plumbing, but heard nothing. I called Mayes Plumbing the following day and they told me they were having computer problems but would call me back. Once again, I heard nothing. I called American Home Shield and explained to them the situation and that I had water leaking through my ceiling and down my walls (and after waiting for considerable time on hold) they cancelled that company and told me that they would put in an expeditious request from another company (where I would get service within 24 hours). I also asked for a supervisor and they told me that supervisors are never available and would have to call me back. I asked that they call me back.

We bought a policy from American Home Shield because we bought a new house. Most recently, we had electrical problems concerning some wiring in the house. We submitted the claim through email and their level of customer service was what we expected. The contractor who was sent out was very good and friendly. He knew what he was doing and got the job done quick. The whole transaction went the way we hoped it would and everything has been fine since the repair. If friends were buying a new house, we would recommend American Home Shield.

I had a claim with American Home Shield for a dishwasher repair that wouldn't work. I submitted it online and navigating through the website was easy. The contractor who arrived here was very professional and pleasant. AHS is helpful and handles the claim. It’s definitely worth the investment.

American Home Shield was the most reputable company for me. I know a couple of people who recommended them and didn't know of any better option. We bought a new house and got their warranty. We've had three claims since then. The one with Hendriks Electric went well. They came out and the technician was able to resolve the attic ventilation fan problem. However, we had another claim for our air conditioner and that was a little more problematic since it was a weekend and they had trouble getting somebody out there to fix it. It took several hours and they ended up giving us authorization to go find our own repair man ‘cause they weren’t able to find somebody that could come out during the weekend.

I love American Home Shield. Their price is good and I have always had good service with them. I was with 2-10 when I first bought my house and I like American Home Shield better. When I call AHS, they get someone out and the people that come out are very professional. When I call to submit a claim, they ask me for my account number. Their reps are very pleasant and understanding. They’ll give me the company’s name that’s coming out and if I don’t hear from them within 24 hours, then I can call them. But sometimes I’m very impatient, so I’ll call them as soon they get out. I’ll wait about an hour and then I’ll call the company and the company will set me an appointment. Sometimes, they come out the same day if they have openings and if not, they come out in about two days.

American Home Shield sent a contractor who came came as promised, so I had no problem. The person was good and nice and my icemaker was replaced. The repair was done quickly but it wasn’t done properly so I hope the icemaker doesn’t get broken again after 60 days. My only concern is that it takes me forever when I call in something that needs to be answered by a person. So, I do it online when I submit a claim. I don’t call because it takes me two hours to get to somebody.

My garbage disposal was ruined. It broke and was leaking. I submitted a claim with American Home Shield and the contractor, Proven Professional Construction, replaced it. They took out the old garbage disposal and put in the new one. But they did not leave me a receipt and I would like them to mail me one. Everybody else that comes from American Home Shield leaves me a receipt.

American Home Shield was awesome. They ask the people out here to get the problems fixed and I have no problem with them. I enjoy it. When my air conditioning stopped blowing cool air, I called AHS to submit a claim because I tried to submit online but it was error on their site at that time. Then the technician found out I had a leak in my cooling system where the Freon was leaking out so they plugged it and they loaded back up the Freon and ever since then the unit is working fine.

I submitted a claim for my garbage disposal. I did it over the phone. I never had a problem with the reps from American Home Shield. Also, my experience with the tech who came out was good. He was on time, professional and he fixed everything. The repair happened quickly as well. After the repair, there were no more problems with the performance of my garbage disposal. I'm happy with AHS overall.

I submitted a claim with American Home Shield for my air conditioner online and it was easy. The representatives were very good. When there was a problem I had to get the guy back to do it and I had no problem getting them. The reps got the guy back and it was fixed. They did a nice job and I can’t ask for better. The contractor that came out was excellent. Although he didn’t fix it the first time, he came right back and did it. The air conditioner has been excellent since the repair and I would recommend American Home Shield.

I filed a claim with AHS for my AC and had a wonderful experience. They sent out people twice and the third time, AHS decided eventually to replace the AC. AHS wanted a second opinion which was the official reason, but they simply would like somebody to do it cheaply and nobody ever came out to give the second opinion. We would have been saved the first opinion. It's a delaying tactic on part of the warranty companies. I literally had to call twice because I was yet to be tied. I asked when they would resolve the issue and they said they'd check into it and call me back, but they never did.

Submitting claims at American Home Shield is super easy. You just call and the automated system guides you through the process. I've been super delighted with their reps and have even left messages with their supervisors to tell them what great customer service I received. Recently, GE delivered a stacked washer and dryer, but because I did not have a hard tailpipe for the dryer vent, they were unable to do the installation. So I had to hire a contractor locally to put in a hard tailpipe. Then I contacted American Home Shield, and now I'm waiting for another contractor to come out and actually install my washer and dryer. When I bought the home, the warranty was negotiated as part of the contract. I've been so delighted with how quickly AHS responds and the contractors that they have sent out that when it's up next year, I'm going to re-enroll. They're professional, reliable and timely. I'm very happy with my experience with them.

I had a claim with American Home Shield for a water heater. I logged on their website through my browser on my phone and filed a claim through there. The technician who came out to our home was fine and now our water heater is not leaking. On the other hand, I live in Duval County in Florida and it seems like on a lot of times I file a claim and I get the email saying who the contractor is and a lot of them can be coming from Orlando or Jacksonville, where they don't have very good reviews. It'd be nice to have a little bit more visibility on who they're contracting with. They could have more local options and offer three or four different choices before they plug in one. Other than that, I have a good experience with AHS and I recommend them all the time.

I need a home warranty and through the years, I’ve gotten a furnace, a water heater, and a stove. There might be a couple years when you make the payments and don’t use the warranty but then something comes along the next year. I have coverage from American Home Shield and I recommend them. I tell others what they've done for me, the plans I’ve been able to get, and their service. I phoned in a claim for my air conditioner that wasn’t working and the rep on the phone was very professional. He asked me what was wrong and I told him that when I turn on the thermostat, I’d hear it turn on in the furnace room but nothing was happening to the unit outside. I just hear a humming noise. I also told him that there is a company I didn’t want, so he gave me another company. The contractor who came was a nice, young guy named Timmy. He was very knowledgeable and he answered my questions.

We've had a couple of plumbing issues and one of them was that the faucet in our kitchen was leaking. The other one was that our water heater was not functioning. We filed a claim with American Home Shield by phone a couple of weeks later. I've had good experiences with the contractors that came here. For the water heater, AHS was able to get a contractor out within a day, which was quick. But then, they sent over a contractor who never showed up at the scheduled appointment. Eventually, AHS gave me a new contractor who fixed the faucet and the water heater.

I called after having many problems before to pay my account. The person I spoke to did not understand what I was trying to tell him so I politely asked to speak to someone on who could understand me. He then hung up on me. I called back. Sophie, the next representative, hung up on me as well after I asked to speak to a manager. Person 3, said she could not find any of my information. She refused to transfer me to a manager. I've had this company send several people out on different occasions. They have my info. They did not need it for me to speak to a manager about one rude person. Now, there are 3. This is not a company to do business with. Find another company. The headache and hassle to just pay a bill and be sent a receipt is too much of a headache

Only offering $800 towards replacing my AC unit, when I have been a customer for over 14 years. I have had very few claims and 95% of them have been for our AC units that were brand new when we first contracted with AHS. They will never replace the AC no matter what the diagnosis is, they will just continue to patch it up to keep it going for one more year. We have had to request service on our AC every year for many years now. And they refuse to replace it. Estimated cost of replacing is over $3K and I have paid them more than $10k over the last 14 years. That doesn't even include the thousands of additional dollars I've had to pay out of pocket for fees not covered by American Home Shield. #AHS #Americanhomeshield This sucks!

I submitted claims for a non-working ceiling fan and leaky faucets, a running toilet and a non-working shower bypass on the tub faucet back in late April of 2018. Sioux Falls Electric showed up the first week of May and the provider diagnosed that the fan needed to be replaced. To date, it has not been replaced and no tech has ever been back to my home despite four phone calls to AHS about this. For the plumbing, the first contractor never responded to the work order. I called, emailed and left voice messages.

I have a 2 zone system w/ 6 year old Payne HVAC systems on a home that I purchased one year ago. Both systems were inspected and in good working condition prior to my home purchase. I've had no AC from my 2nd floor unit since late June. The unit comes on, but does not blow cold air. I live in the south where it is hot. A tech was sent out who diagnosed the problem as "contaminated refrigerant". Although we had a language barrier issue, what I understood him to say was that he was unable to determine if there was a leak. He could not perform that test.

Disaster, 3 weeks to repair AC in the middle of Summer here in TX: Submitting claim is easy and their assigned technician will come to your home in a day. But it takes them a week to call you back for the insurance approval result. If you ask them what is the other option because the out of pocket is much higher than what I expected (for my AC repair they ask $1460) they may say you can try cash out option and they do no explanation what is it and they tell you someone will call the same day. (My biggest mistake to say, "Yes I would like to see how the cash out option works," because it took one week for them to call me back with the offer of $600 cash. I said, "How come when your technician estimate $3600 for repair.")

American Home Shield scheduled someone from my area to come out and check my dryer and dishwasher complaints. And the contractors usually go back and tell them what they find and if they need parts, then they schedule and come out again and fix them. Submitting a claim with them over the phone is fine, though sometimes you have to wait quite a while. But their representatives are very professional and their contractors are generally very good. Everything’s running fine and I’m satisfied with AHS.

I rarely write reviews but my current situation with American Home Shield is insane. Buyers beware!!! We expect a home warranty company to provide timely repairs... they never do. This latest incident with my refrigerator has tested my limits. It’s been more than 3 weeks since I initiated a claim. The refrigerator died. It’s 8 years old and the repairman really thought they would cash out since it’s a major rebuild. They authorized the repairs so I wait for parts. The repair company informed me today that they do not have an ETA on a factory only part and it could be quite some time. So 3 weeks, 105 degree, heat, no water, ice or food at home.

I submitted the claim online American Home Shield as it's faster than having to sit through the 800 number. The guy from MSE Plumbing was fantastic and very personable and he showed up early. I have bully breeds and I usually have to put my dogs away. But then I didn't have to do that because he was very okay with my dogs. My issue was resolved within two days and everything has been perfect since the repair. I love this company and I've been with them for more than seven years.

The microwave was not working and AHS sent a contractor out and replaced the main motor. I submitted the claim to AHS through the website and they responded right away. They gave me a quick text message saying the tech is gonna be working on the appliance, gave me the phone number and that they’re gonna contact me within 24 hours. The contractor called within the 24-hour timeframe and I wasn’t home when they did it. But, the person that was home said they were quick, efficient, and everything is working perfectly now.

We just moved into our house and we wanted to make sure that the AC was running optimally given how hot it is out there. I made a claim online and American Home Shield put me in touch with the AC vendor. They scheduled the appointment and the contractor came out, and he was absolutely fantastic. He was knowledgeable and really helpful. He took the time to explain what his assessment of the situation was. He also made some suggestions on what we could do. The experience was positive front to back, and it's a good service to have buying a new home.

My air-conditioning unit’s compressor wasn’t kicking on and I called American Home Shield. They then sent somebody who came right away within three hours. The technicians were very professional and they even called me before they got here and introduced themselves on the phone. When they got here, they introduced themselves again. They were very courteous. They were able to fix my air-conditioning unit and now it’s working like a gem. I am very happy that I have a contract with American Home Shield. They respond very well.

Overall, in terms of the promptness of the response and the kind of contractors that American Home Shield usually sends, I'm very satisfied. The only problem that I encountered was when they changed the policy of the copay. In the past, it went directly to the contractor but now, the copay is taken out by AHS. But there are some glitches after they made that policy change which created problems in the last two services I had.

I needed a range repaired as the back burner would not light, the pre-heat on the oven was taking too long and you could smell gas. It was difficult since I have kids here so I don’t like to use the front burners, and I'd have to light it with a lighter or a match. I submitted a claim to AHS over the phone and the first contractor they sent didn’t seem like he should even be working for a company doing that. He was asking me a lot of questions and it was difficult for me to interact with him because I work at home. He was giving me a lot of jargon and I couldn’t answer any of the questions. Somebody else was sent out that was very good and I would recommend that contractor to anyone whether they’ve got American Home Shield or not.

I called American Home Shield on a Sunday when the AC on my third floor was not working. I got a response within 24 hours and they called me back. And then the technician contacted me almost immediately. We scheduled a time and the technician stopped by my home to check what was going on and then they fixed everything at the same time. This was the first time I used American Home Shield as a service call and everything is excellent up to now.

The guy from ABC Overhead Doors came out a month ago and said that the door sprung and it had to be replaced, and if we replace the big door, we had to replace the other door too. It turns out the only things they fixed were the springs and the latches. He quoted me a price of $3,500 for the doors and said that I gotta pay for all that. He also said that he can’t put the order in that day, but he’ll put it in next Monday and I’ll have it in a week. It has been taking a long time and he called to apologize. I got a call yesterday from the door company that they are installing it on Saturday morning.

I got two policies with American Home Shield, one for my house in Yuma and one for a house in Wittmann. The most recent claim I had was for the house in Yuma where the air conditioner was not cooling. I got an immediate response. It had to be scheduled because I was out of town at the time the unit went out and they worked with me on scheduling. Then, the guy came out and repaired it. My experience working with AHS has been positive.

My dishwasher was not emptying water out. Water was just collecting in the base of it. I couldn’t figure it out and after cleaning everything, it still didn’t work. So, I called American Home Shield and they took care of the claim without a hassle. They gave us the phone number to call and we called that phone number. The guy showed up on time and it took him about five minutes to fix it. AHS is a good company. It’s a great idea when you buy a new house or trade into a different house. You never know what kind of condition the appliances are in and how long before something goes out. AHS is an economical way to protect yourself. There’s a small service charge when they send people out but it seems like they are gonna take care of the bills. I’m a happy customer.

My air conditioner wasn’t coming on in my Louisiana home. I have a small cellphone and the older I get, the lesser I see well. It's easier just to pick up the phone and call American Home Shield to submit a claim. I called on a Friday. The contractor told me from the beginning, “I will not be there today.” It's late in the evening around 6 o’clock. I said, “I didn’t expect you to come today, but please get me some cool air because my little puppies are hot.” He was very professional and he finally showed up on Tuesday evening.

The garbage disposal at our vacation house wasn't working so I submitted a claim to American Home Shield and it was pretty easy to do it online. Somebody got a hold of me fast and he came and did the job. Also, I worked on my pool at the house I'm living in now and AHS did a good job. We’ve been with AHS several different times and we haven't had any problems.

We submitted a claim to American Home Shield for the refrigerator that doesn't work and they sent out a technician. The technician was very timely, nice, and professional. He said that the fridge is old, not cooling and almost beyond repair. It was not gonna get any better so they won't be doing anything about it. He also said that he would submit the claim to American Home Shield and then I should call them to find out what they're gonna do. So I requested that American Home Shield send me the information in writing, which they never did. Then they emailed me that they closed it out. They never got back to me and the refrigerator still doesn’t work. So therefore, I'm responsible for the refrigerator myself.

I made an AC claim through AHS online and their response was pretty immediate. The line in my AC was freezing up and the refrigerant was leaking and freezing. The first time that Quantum Mechanical came out, the technician thought that maybe there was a crack in the line. They changed the component and it started cooling again. It was a weird coincidence that it vibrated that nut and eventually loosened and created a similar issue. They came back out a second time, tightened it up and then added some refrigerant. They were very polite and they knew what they were doing.

My ice maker wasn’t producing ice like it used to and water was starting to build up in the back corner of it. I filed a claim online with American Home Shield and I got an email immediately, then I got a phone call within the next couple of hours from GE to set up a time for the service associate to come out. The guy said that the bucket that I had was not the proper one, so he got me the correct bucket for the ice maker. He then installed the ice maker the same day and he was able to get it fixed very quickly. Also, the ice bin was mailed out. I didn’t worry about calling him back though he said that if I needed to, I could. Still, it was simple enough that I was able to install it myself. Since the repair, everything has been working great.

There was a problem with my air conditioning. I filed a claim online with American Home Shield. Most of the time their site is pretty good but because they bought another company out and when I search from that, it’s hard to pull the information out. AHS needs to think about how they transfer the customer or refer them to the new website. Also, every time I call, the waiting time is so long that’s why I don’t call anymore. Sometimes, it’s 30 minutes and nobody answers. The online process is faster than calling in. Another thing is that the repairer that AHS was using overcharged me more than 50% of the price. I already recommended AHS to my son and he bought it but I reminded him to double check. AHS needs to be careful with their contractors and AHS needs to think about how a customer works to make their company service cost less or be more efficient.

The air conditioning wasn’t cooling very well, I submitted a claim and the contractor came out the next day. I told him what was wrong, then he went outside, came back inside, told me what was wrong and went to the truck. He went back outside, came in, told me he was done and then I signed a piece of paper. The air conditioning has been working perfectly ever since. I’m 100% satisfied with American Home Shield.

I recently made a claim with American Home Shield for a stove, a microwave and a refrigerator. I did it over the phone at the same time. The contractor who came to my home was very awesome and efficient. Also, he was fast and everything that I wanted in somebody who comes in to fix my stuff. He came at a different time and fixed each appliance in one visit. The last time he had to order parts but he was quick in getting the parts in and came in immediately after. We used to request Sears since everything is Kenmore but we waited a week before they would come again to fix the appliance when they got the part. Afterward, they had to come back after a month because it went out again so I would prefer having this serviceman come over everybody else. Since the repair all three appliances have been working perfectly and I have recommended American Home Shield to some people.

It’s 108 degrees here in Las Vegas, and my AC wouldn’t give me any heat or air conditioning at all. The first time Air One came out, they replaced some sort of valve and then less than a month later, the same exact thing happened. On Saturday at noon, when I called, Air One called me right back but they couldn’t get us until Wednesday. And I said, “You realize it’s 108 degrees here and I have three dogs.” The rep goes, “That’s the soonest we can do.” I had to call my own air conditioning guy and pay for $1,700 worth of stuff, and the guy came out the very next morning. I’ve submitted an email to American Home Shield to see what they will pay me back, but I’m sure they’ll pay me $2.50 so I’m not expecting anything.

On June 8th, I had a vendor come out and look at our air conditioning unit and he deemed that it needed to be replaced. A few weeks went by and I called him to see what the status was. I spoke to a woman in his office. Her name was Lisa and she said that they're waiting for the paperwork from American Home Shield. She also told me that it takes a long time but he’s on it.

Submitting claims with American Home Shield online is okay. Their website is user-friendly. I made a claim for our clothes dryer that wasn’t drying and it took two weeks for the contractor to come out. It had to be repaired three different times. He had to put three different things in the dryer three different times. A couple of times, it was working when he left, and then it died within an hour. But, the dryer is working now.

I have three companies who came to my home to fix things. One was a plumbing company, one was an electric company, and the other one was for the air conditioning system. The most recent one was for the electric claim and the guy fixed what we asked for. The guy who came for the air conditioning system did a good job as well. But the plumbing guy came twice and still have not fixed the whole thing. The garbage disposal was broken and the guy needed to replace it. The other part of the work was the faucet which was not performing well. It had some parts that was not exactly broken but were not functioning. He tried to replace them but since that faucet brand has life warranty, he tried to get some parts. Home Depot sent the parts which were not the same as the faucet that I have, so he couldn't finish the work.

We made a claim with American Home Shield for appliances, and my wife needed to call them a couple of times. She said the representatives were very professional and helpful, but her one complaint about calling is the hold time, which is probably because they don’t have the staff to handle the number of phone calls coming in, and they prefer that you do the communication via email. The technicians who came were excellent and everything went well. It took a while for parts to come in but it wasn’t American Home Shield’s fault. And everything has been working great. We'd recommend them. I've had American Home Shield in almost every place that I've lived, and I've been in a few places. And we have had an experience with other home warranty companies where because something was old and they couldn’t find parts for it, they didn’t replace it. They did nothing.

I submitted an online claim with American Home Shield when the washing machine went out and it was super easy. However, my wife wasn't too happy with the contractor. She felt that he was super upset when he came in. Also, the repair has not been done so I don't have clean laundry. The contractor said it would take two weeks for the part to come in. Other than that particular contractor, I absolutely love American Home Shield. I had another call that happened prior to that and it worked out wonderfully. My experiences were super beneficial and convenient. I’ve been telling everybody about them.

When we had to replace the water heater, it took AHS a little bit of time to give the okay to the contractor to buy a new one. But the replacement of the motor for our furnace went smoothly. The repairman has done so much work for American Home Shield that he knows that it will be a replacement motor. So, he took the steps to be prepared for that so he didn't have to leave and buy the motor. He's the best we've ever worked with and I'm very happy with what he did. The quality of his work was very good, and I would definitely recommend American Home Shield.

I was having issues with my washing machine and I filed a claim with American Home Shield over the phone. When I finally got someone, the reaction was good and the reps were prompt in getting somebody to do the repair. The contractor was great and professional. The technician did his job and fixed the problem quickly, and my washing machine is now working great.

I usually called American Home Shield when I submitted a claim and the experience that I've had when I called them has been fine. I filed a claim with them earlier in the week because my bathroom was leaking. My experience with the plumber that came out was wonderful. He was very professional and he did a great job and took care of the problem. Now I just called AHS to file another claim for an issue in the kitchen.

The gentleman who came out to fix the air-conditioner got it running, but he did not clean the blade. It's all gray and bent. I thought everything was done, but it is dirty. I've never had a problem when I submit a claim to AHS though. I make the call, they do what they do and the people come. Everybody's decent and very nice too, even the guy that didn't finish up the job.

There was something wrong with my AC and I needed someone to come out. I called American Home Shield and they were very knowledgeable and friendly. In a couple of days, a tech came out. He was nice but he saw that I had a pitbull and he wasn't happy. He made me lock the dog up even though nothing happened. I almost wanted him out of my house. He was able to fix the issue though and everything was fine after that.

There was a lot of condensation building up and it was flowing into my garage. I had my wife submit an AC claim with American Home Shield. And so far, so good. Everything has been okay. And I plan on renewing my subscription. The warranty is definitely coming handy.

I’m satisfied when I call and submit a claim to American Home Shield. Whenever I call them, they’re quick to respond and get whatever company it takes to come and fix the problem I have. When I filed a claim for my air conditioning because the house was hot, a nice technician came yesterday and replaced the compressor. He’d been in my house about four or five months ago and he has always been good and straight to it. He went to work as soon as he arrived and called me when he was finished. And then he showed me what he did and he turned the AC on. Now, I’m sitting here in coolness. I’ve had American Home Shield for about six years now and I’d recommend them.

I’ve been with AHS for 16 years now and sometimes they do stuff over and over just to try to keep us from getting something fixed the right way or to keep having us pay for something. One of our AC units upstairs had gotten to 87 degrees and my wife filed a claim for it. A tech came in about 48 hours and checked it, but they had to come out about three times. The latest thing that we're dealing with is a leak in one of the water heaters and the contractor said that we've been very fortunate that the heaters haven't busted. Now we are waiting for the water heater to come in to get installed. While we're waiting to get them replaced though, a different plumber called us to come and check on something but we already know that somebody will come to take a look at it, so there was confusion. American Home Shield is good because they always get our stuff done, but they also need to do a better job.

American Home Shield sent Southern Comfort and everything went fine with that company. I submit my claims either online or through calling AHS and every time I deal with them I don’t have any issues. They also gave prompt service.

I called American Home Shield to file a claim for my air conditioning. The process was easy. The techs came and fixed my AC and the service they have provided was very good. The AC is going good now but the only thing is the thermostat is not up to par and they told me that that’s gonna be a separate claim. I have to pay $75 again. Also, my freezer went out. I wasn't able to file a claim for it because when the techs came by two and a half months ago, they told me that it was only 60 days warranty and it has already expired. I thought it was three times that you can call them for the same problem. It’s usually three times on the same payment with the other company that I had so I will probably be changing in a couple of months.

My washer was broken. It was really loud and it sounded like a jet was taking off. I filed my claim with American Home Shield online and I didn’t have any issues. The contractor that they sent was efficient and was on top of things. Having a warranty on properties is extremely valuable. Major stuff break and AHS comes up pretty quickly to send someone to fix it. AHS provides peace of mind and I recommend them highly.

My AC wasn't blowing any cold air so I sent in a claim to AHS. There was some issue when submitting a claim online because it wasn’t taking up payment. But when done over the phone, everything worked fine. The contractor came in about a week. He was very professional and was able to make the repair that day. I've had the service since March and so far, my AC's working fine. Overall, I'm happy with the experience and would definitely recommend American Home Shield.

I usually submit claims with American Home Shield online and it’s a lot more convenient for me. I made a plumbing claim and the techs from Discount Contractors were friendly and patient. I didn’t get to the door on time because of my kids, but they didn’t leave right away so I was pretty happy with that.

This is the second claim that AHS is denying because of "my fault". First plumbing pipe vibration noise was deemed to be by missing straps by the "plumbing company" that probably gets big bonuses for writing bogus reports for the warranty companies to deny claims. How come my pipes were strapped for 10 years and then all of a sudden are now missing them??? Now my washer. "Appliance repair company" reported it is broken because of overload. My wife has been doing laundry for over 20 years. In case of an overload - clothes usually soak with water. Our case - it was decided conveniently for AHS that it is due to overload with no such a proof. And every visit cost me $100 each. This business model will really work well for types of companies like AHS and their approved contractors. Nice way to rip people off. My hat is off to you.

I was assigned Air Dynasty A/C to check and fix my HVAC by American Home Shield. On July 20, a guy named Rony came to check and told me I need to replaced my leaking evaporator coil for both downstairs and upstairs, and the AHS would cover the labor and part. Since the coil of downstairs unit was just replaced in May 2017 and not supposed to be fail so rapidly, I asked and Rony told me "unfortunately it was defective". Then he wrote down which part need to be replaced and how much I need to pay. For the downstairs unit which adopted R410 refrigerant, he told me it is a new unit and only need to be replaced the coil which is covered by AHS. For the upstairs unit which adopted R22 refrigerant, I need to replace some switch and upgrade which will cost me from $1,200-$1,500.

I was required to use American Home Shield due to a "seller paid" home warranty. Within two weeks of purchasing the home, the A/C unit's compressor broke, which resulted going through AHS for the repair. Keep in mind that this is June in Texas where we are experiencing record high temps and my wife is disabled following a massive stroke. Apparently a new compressor was ordered and shipped, but never arrived. AHS would not order a new compressor until the original unit was located.

Deceitful Agent Resulted in over $5000 of out of pocket payments: Last Tuesday I called AHS to let them know that my A/C had a leak in it and told them that I would only allow a service tech to come if they fixed the leak and not just put in Freon. The agent said that Freon would only be paid at $10 a pound. I reiterated that I would require them to tell the service company that there was a leak and that I would expect it to be fixed as I had already had another company diagnose the issue. They again said they would pay $10 a pound for Freon. I asked them to confirm my coverage in case I needed a new unit, they told me $1500.

I called American Home Shield (AHS) on 7 July regarding our air conditioner that wasn't working. I was given a case number, and was told the contractor would call within 48 hours with an appointment. On 9 July, I called AHS because the contractor had not called to set an appointment. I also informed the service rep that the lack of air conditioned air in the house was affecting my 80 year old mother's breathing, so the rep made the case an 'expedited' case due to health issues. Later on in the late afternoon, the contractor calls to set an appointment. The soonest they can come out is 12 July.

5 Weeks with no AC in July. COMPLETELY UPSET, DISAPPOINTED, AND ANGRY!!! I first want to say that your company and its representatives are horrible! Everything that is promised, stated, or advertised is a complete lie and your company should be sued, bankrupt, and honestly its owners should face legal action.

We just purchased our home and requested that the sellers purchase a home warranty. We were extremely dissatisfied when we found out the warranty was with American Home Shield, we had a previous warranty with them on our last house and it was nothing but problems. It took them 14 days to approve and get the parts to fix our hot water heater, so yes we went 14 days without hot water.

American Home Shield listens to me when I speak with them. But there were times where we had to redo a service call and then we had to repay the fee. I got tired of it. I’ve been with American Home Shield for almost two years now. And I told them that I would pay them no more fees and they should do the repair just like it should be. But I love the company they sent out for my AC claim. They were there on the spot, got it fixed and I did not have a problem since.

My AC wasn’t working and I filed a claim with American Home Shield online for a repair. The AHS site was easy to navigate and their response was very fast. The guys gave me a two-hour time and they were about 45 minutes late, but they did come and fix it on the same day. And the AC has been running okay, so far. There are situations where you don’t get covered by AHS. But I would recommend them.

My AC was having problems. I went online and submitted a claim and American Home Shield's website was simple and easy to use. The company that was assigned to the claim then came out on time and they were professional. Now my AC is cold and is working well. It was a top-notch experience.

There was no air flow coming through the vents of my air conditioner. I submitted a claim with American Home Shield online and the process was easy. The first contractor that was supposed to work on the repair didn’t call and didn’t show up for his appointment. Then the second contractor they put me in contact with wasn’t helpful at all. So, I just took care of the problem on my own and logged in another service, and I paid for the repair myself. But according to the contractor AHS won’t pay for anything for my doing that, so I didn’t see any reason to contact them to get my money back. It was frustrating and I now regret purchasing the home warranty.

When I submitted my claims to American Home Shield, I preferred to do it over the phone and it worked well for me. Their customer service rep treated me with respect. The contractor was polite and kind and he did good. Since he came out, I have had no leak in our plumbing and it’s been working well. AHS also sent out a company for the electric and the technician was kind too, and I enjoyed that. When they send respectful people out, I love that. Also, if you have the same appliances, you can have it all done at one time. It’s just the same type of work for that one price that you pay. I’m satisfied with AHS and I like what they’re doing.

I thought I had a Freon problem but the tech from Epic Air came out and said it was a little valve, and so he tightened it and put in a new little tire valve. A day or so, the unit didn't work again. The contractor came out again and said the problem was the heat pump. The main part of the house has a heat pump and it has an air hammer inside then a compressor like the regular air conditioners on the outside. They said it had to be replaced. The air hammer was replaced and within hours, my whole downstairs was soaking wet. I have expensive carpet down there so I turned off the system and stopped as much water as I possibly could in there, in the storage closet and the furnace room. The contractor said that the pump was too level that it didn't have enough of a float to drain. He put in a pump and a little thing on the floor next to it so that if any water got there, it would cut the system off.

This house has been insured by American Home Shield for as long as we've had the house, which is at least 14 years. We had a house prior to that in another part of Georgia and we had a home warranty with AHS too. And we've always been able to get things taken care of. We have lived out of the country and been dealing through American Home Shield. Submitting a claim has always been a fairly easy process so we've stayed with them. I used to have to call more to file claims because we were renting out and I wanted to pay the service fee ahead of time so that our renters wouldn't have to. But American Home Shield has fixed that and now, I can pay online. I file claims online more now and it's super easy. I only call if there's something specific going on.

We've had American Home Shield on our house since we've owned it, and we have them on my other properties. I'm a real estate agent and I sell a lot of their warranties as well, so I have no problem with them. Submitting the claim is always super easy. Sometimes we'll file them online, but most of the time they're over the phone. The contractors have been very good. They're always prompt to call and they're always on time. If something were to happen and they didn't show up on time, you get a phone call. And it's very easy in our rental properties to let one of the kids know that, 'cause we rent to VCU students. We just let the people know who they will be dealing with at the house and let the techs that are coming know who to ask for and which kid is gonna be there, and we pay for it online.

The blower in my AC unit was out and it was super easy to file a claim online to AHS. They responded pretty quickly and the contractor that they sent out was good. The technician had to order a part so he had to come back. And now my AC is working great.

The reps at American Home Shield are usually right on top of the issue whenever I file a claim and I get good results. I try to call in the morning so I can hear from them in the afternoon and know when they're coming. I had them in my other house as well, so I had them for 20 years up in North Carolina. Recently I had a leak in the bathtub, so I had someone come out. I submitted the claim over the phone and my experience was fine. The contractor that was sent out was very thorough. He checked everything out and found the leak. It had a small pencil eraser and he found out right away what it was.

When the microwave's turntable was moving even if it’s not being used, I submitted a claim with American Home Shield online and it was easy. Their men were professional. Home Appliance Solutions came in a couple of days and the guy was a nice person. It was a same day repair.

The contractors that AHS sent out for AC servicing overcharged me on Freon. I called AHS and asked how much the Freon was for the unit and they gave me a different price than what the contractor charged me here. I told AHS about the problem and they said that because the company serviced that the first time, we needed to give them a chance to fix it. And, if I'm dissatisfied with the contractor, I could ask for another one but it'd be another new service fee call because it's a different representative. They have come out three different times since and they still haven't fixed it. The motor was replaced, but within an hour the unit was freezing back up again. AHS put us on high-priority and they failed to come out on that urgent call.

We called American Home Shield because the dishwasher was not draining and the garbage disposal simply did not work. We asked them to schedule a technician to come out and take a look at these appliances. The technician who came out was a really nice guy and everything has been working fine since the repair.

The experience we had with my daughter’s dishwasher was the worst in the world. American Home Shield sent one guy but then they let him go and sent a new person. In my original contract, the service fee was supposed to be $75 but then they told me it was $100. We got that over with though and that was fine. But American Home Shield said that even though the dishwasher was a KitchenAid, I would get the Kenmore. I told them I don't care. I said to just please let me get it. I went online and it cost less money than what they were offering me for the buyout. And when I said I wanted the stainless steel, they said it would be an upgrade. But I had looked online and it was not. It was the same price. We also had to wait another two weeks for the dishwasher. The Sears right around the corner from me had it in stock but they told me it didn't matter. I would have to wait for when they get it.

Several of the circuits in a couple of bedrooms as well as in the main entry way had gone bad. We turned in a report to American Home Shield and we were fortunate because at the time, we also had a pending claim for our ceiling fan. A company here in Richardson, Texas came to pick it up and was repairing it. And they had an appointment with us to reinstall it on Monday. It was Sunday night that the circuit went out and we turned in the claim. Then we followed up with phone calls and on Monday morning, AHS assigned the electric circuit issue to the same electricians from All American Electrical that were doing the ceiling fan. And they were nice enough to piggy back it on the ceiling fan appointment.

7/18 I made a service request for plumbing repair, 'Little to no water at kitchen sink' with agent, Ajen. 7/23 Made a follow up call to discover status of repair request. I spoke with Vic. Within 2 hours, I was finally contacted by plumber and an initial visit was made. There is a pressure build up with the worn status of the faucet as the water will not flow. When inquired about the impact of the problem, the plumber confirmed that the faucet can burst out and create a bigger issue at any moment. The faucet needs to be changed immediately. Following the plumber's departure, I attempted to clean the area. I raised the faucet lever to draw water. The faucet snapped back and water poured out from underneath sink.

May 23, 2018, I called AHS to request emergency service due to a water leak, that the City had informed me about. Never heard back from the plumber so I called the next day without telling them my name and/or I was with a home warranty. They told me they were booked for two weeks! So I had to get someone else and pay out of pocket. I called to cancel my home warranty due to being upset about not having service. They were very kind and offered to reimburse me for the fee of the plumber that came out. I was thankful for that. This was on 5/25/2018 when they told me to send them the invoice from the plumber that came out.

We originally submitted a request for a service order on July 6. That company Energy Smart Solutions from Fresno, CA came out and in inspected our unit and stated that we would need a replacement AC and it was non-repairable. They failed to submit their recommendations to American Home Shield for 5 days and would not respond to AHS. So American Home Shield stated they were unable to help until the work order was sent in. We explained it was extremely hot and wanted to requested a different company come out. That is more efficient and American Home Shield states they couldn't until they sent an email to upper management and consumer relations within their company.

Our A/C went out and American Home Shield handled it quickly and efficiently. Our A/C was fixed the next day by a A/C Company in our local area. We definitely are recommending American Home Shield Coverage to all our Family and Friends. :)

We bought our home last December 2018. Our first experience with American Home Shield was excellent! We were very happy because the first service called. I had a technician check out the washer, dryer and dishwasher which were all found to be in poor condition. We were ecstatic when American Home Shield replaced all three appliances without dispute. Now for the bad news. Two weeks after moving into our home the air conditioner quit working properly freezing the coils in the Attic and causing part of our ceiling to fall to the floor. We were disappointed to find the damage to our ceiling was not covered. We have had the air conditioning serviced 8 or 10 times in the last 6 months and still are very unhappy because the air conditioning is not efficient

I requested service for the first time on my garbage disposal. Paid the fee. Disposal randomly started working again, so I cancelled my appointment with the service company and called AHS to get my $75 fee back. It took 6 phone calls and a combined total of just under 2.5 hours to get it back, and I still don’t have it in my bank account. That was just the process I had to go through for someone to tell me they submitted a refund request! So many employees and supervisors that had absolutely no clue what they were doing. Makes me more than hesitant to ever use this warranty service again!

I live in rural MT, and bought a house here almost a year and a half ago. We are the biggest town for about 250 miles, and we have a population of 5,000. When I bought my house, I purchased the Shield Plus home warranty from American Home Shield. Over the last year, I have submitted two different claims, and the experience for both of those has been frustrating. My understanding after talking to a supervisor is that AHS policy is for me to submit a claim, then they find a contractor to service the issue. If they are unable to find a contractor, they are to contact me within 48 hours with another contractor, and then if they are not able to find anyone, they give me authorization to get an outside contractor.

I had received what turned out to be an email in error regarding a service request I didn't make. I tried to all of the phone numbers I could find for American Home Shield on my contract or any other place I had a phone number in order to speak to a customer service rep. Each time, about 15 times, my call was disconnected after the robot said they would transfer me to a customer service person. Are there any live persons working at this company or is it all controlled by online activity only? The choices that the robot gave didn't include speaking to a live customer service person, I tried them all. Very disappointed in this. However, when I have needed service, that all has gone well. But don't like not having someone to actually be able to talk to at this company.

After years of paying monthly payments I finally had a warranty covered home issue. No contractor, No response... After days of work I received authorization to use an outside vendor and seek reimbursement on the back end. Totally denied by AHS and they would not help resolve. Do you have days and hours to waste on the phone? Do you want to hear contractors complain after learning that you are a AHS customer? Me neither!

My refrigerator felt less cool than normal, so I contacted American Home Shield (AHS) who contacted their repair organization to schedule an appointment. The first company had no openings for 1 week so I called AHS back who contacted another company. This 2nd company scheduled for later in the week, so I moved all of my groceries into a cooler until they arrived. The tech was very knowledgeable and identified a fan motor that had quit. He said their vendor would take up to a week to send a fan, so we made arrangements with coolers and ice for the next week. After two weeks went by, I started calling them daily for an update and was told that the fan was on back order and they couldn't determine when it would be available. Their best guess was another 10 days to two weeks.

The repairman was supposed to fixed my commode. Instead he broke the tank on one and broke the other one. Calling customer service was no good because they wanted to charged me a fee again for a second opinion. I told them since the other repairman had already broken it they knew another one would say the same. Also the repairman told me he was going to fix my other bathroom and he had left. The repairman had water all over my floor. I was left to clean up my bathroom and get all the water off the floor. This company is not what they supposed to be.