American Home Shield Reviews

One of the WORST "home warranty" companies there is! I'd give them ZERO stars if I could Our A/C went out in las Vegas as temperatures approached 100 degrees plus. They sent a tech out two days later who brought in a stepstool not even a ladder and said he could not fix the A/C. He claimed that the unit was not installed correctly by the builder. But he could not tell because he couldn't reach the unit in the attic. he left without repairing it. I called Goettl A/C who fixed the A/C the next day at MY expense. AHS would not reimburse the costs!

I moved into my house about eight years ago and I recently had a problem with my water heater. I had a bad leak, and I had to call American Home Shield. The customer service was amazing. At first, the rep was telling me that the techs could come out in two days. I told them it was raining in my garage and they put me on hold. They said they were able to move things around so somebody would be here shortly.

We got American Home Shield when we purchased the home. It came with the home for the first year, and then I continued renewing it. We've had the service for 15 years now. I had a recent claim, and the technician that came out was exceptional. We had a broken line, and he put the actual chain.

We have a rental property with a washing machine that was broken. We filed a claim for it to American Home Shield. They had to replace the washing machine. They told us about it, and then they gave us the option of which one we wanted to buy. We chose it, and then they replaced it. It went perfectly. I was very happy.

It's easy to submit claims with AHS. Sometimes the follow-ups take a little time. That's one of the things I'm dealing with right now, that the company is supposed to come back here. I’ve been dealing with this claim for a couple of weeks now.

I've been with American Home Shield for three months. Their process is okay. I have no problem with them. The problem is with the subcontractors. The company that they subbed out my claim to was horrible. I made my claim, and somebody showed up three days later. I had no refrigerator. One gentleman came, told me I needed a new refrigerator. I said, "Okay. You have to tell American Home Shield that because they're not going to listen to me.” The next day, they sent another technician out, saying, “No, you just need a compressor.” I said, “Okay. I'm not a mechanic. I don't know anything.” So, they ordered the compressor. Three days later, the compressor showed up. The contractor came and put the compressor in. Two days later, I had to re-claim because my refrigerator was not getting cold. AHS sent another guy out. That guy put Freon, because the first gentleman didn't put Freon. I had to buy a smaller refrigerator.

I saw American Home Shield online, and I looked into them and saw that they do veteran discounts. I figured that it would save me the hassle of looking for someone to fix things on my property. I wouldn't have to look for a reputable company to come to my house. I like that I could just call AHS, and they send somebody out to work on my property. That was the most convenient thing for me. The intention was to take away a lot of the stress from me and put it more on AHS. I'm a bit trying to save money here, but I'm still in between where I still spend money. I've only been with AHS for under a year. I'm still trying to figure out exactly if I want to continue with them.

American Home Shield had a special and I decided to try them. I filled out an application early December last year. They had three plans that I was looking at, and I took the middle plan. I was looking at them as having them on a trial basis to see how they were, and so far, what they've covered is what I need. I have a very positive respect for them for how they have been treating me as a customer. I used them once recently, and it was very positive. I filled out the request claim online. It was very easy. AHS sent me emails and told me when the contractor will come. They came in the timeframe, examined the washer, and said they needed to order parts. They came back two days later, put the part in, and it has been working.

American Home Shield offers outstanding services. They are the best home warranty I've ever had. They tend to resolve a situation. The price is going up this year because inflation, but it's a decent price that I pay them. The AI system is shaky, but everything else is fine. When talking to a person, it's very easy. The technicians are awesome as well. However, we had a bump with one our technicians over a plumbing claim. Unfortunately, we couldn't get ahold of that technician so we ended up switching back to BlueTech Plumbing, who normally does our plumbing situations if we have any, and they were fantastic.

We have a gas stove, stove top. And one of the burners, you would turn it on. You would hear the click, click, click noise, and then the flame would ignite at a very low setting, but not completely around the perimeter of the burner. And then if you tried to turn the flame higher, nothing happened. It would remain a teeny, tiny partially lit burner. So, we called American Home Shield and they arranged to have a GE guy come. He came, and he fixed it.

I've been with American Home Shield for almost 10 years now. Usually, when I open a ticket, the assigned contractor would call me for scheduling a time. But the last experience I had on my dishwasher claim was very bad because the contractor never scheduled a time or date. So I had to keep calling them, asking when they'd be coming and doing a schedule. Communicating with that company was awful. Nobody picks up the phone and nobody responds back to the text messages. I have all the texts going to him and to me. My calls always went to voicemail. Then, when I left the voicemail, they said they'd get back to me but that was an automated message. They never got back to me. So I sent some kind of frustrated text to him. Then he called me the next day and said he'd come back. He said he forgot to order the parts. So I had to keep calling him to do what he needed to do and I was not happy at all.

It's easy to make claims with American Home Shield, though they make you pay upfront for the service fee. Other than that, there's only been one time where I wasn't satisfied with the people who came and fixed what they needed to fix. And with me paying upfront, it was like I had no recourse to try to get them to fix it. They did eventually, but it seemed like if they didn't get paid until I was satisfied, it would make it a little bit better in my mind.

American Home Shield only responds to system failures and three weeks ago, I put in a request on their mobile app. It was over the weekend, and they were able to fix it on Tuesday. A local contractor fixed a component in the central air conditioning system.

American Home Shield's price keep going up, but everything is going up. I was thinking about switching or discontinuing it altogether because I think I pay more than I use it. I haven't needed anything major in a long time. Other than that, their claim’s process is easy to get started. Sometimes it takes my legwork to get the contractor appointed. I also used to have an issue about a few of their techs. So, if they came out a couple of times, when I called American Home Shield, I would tell them, “I do not want that one, so you have to send me somebody else.” I just recently did have a contractor come out, and I was pleased, although I had to call them to get the appointment.

My most recent experience with American Home Shield hasn't been that great. Almost two months ago, I filed a claim for my refrigerator. The person that they assigned never came out. He just ordered parts before he even looked at the refrigerator. Then when the parts got here, those were not the right parts. He also wasn't communicating or answering his phone. He told me that he's entitled off days and vacation days. He was really smart aleck, very disrespectful young man.

We had a problem with the pump motor. It was the pipes that come out up ground there from the peg that holds the water up above. The contractor that American Home Shield sent out is the best one I've had in 45 years. I was very happy with them. The gentleman who came out was probably the best I've ever had. And I have had pool service for 40-some years. He did a good job. The pool is functioning well.

When both the refrigerator and the freezer had stopped cooling, submitting the ticket with American Home Shield was easy, and I got information that said somebody from Quality Appliance would be reaching out. I got a phone call from Quality Appliance and it was very good. They then came out and assessed the problem, and they ordered some parts. They told me once the parts came back in, they would give me another call back to schedule to come out to install the parts. They came back out and installed the parts, but it didn't work. American Home Shield had to escalate it to a different repair company.

The tech very quiet and nice, and repaired my dryer. He did what he needed to do. He went in and took care of everything, and came back and told me it was finished. I just had American Home Shield and I've only had one claim, and it was fine.

My mother set up a policy in my name, on my house. I had someone come out and look at a plumbing issue, the janky company they had come out ended up breaking my washing machine and left standing water in my laundry room. I called American Home Shield and the woman I spoke with at laughed at the situation and hung up on me. I called back to cancel and the man was very apologetic, said they would refund the $125 service fee and would NOT charge me a service fee when they came to fix my washer (which made sense since they sent someone who tore up my house) and I was fine with that. They have not refunded the first $125 and did in fact charge me another $125 fee today.

I'm giving AHS one star because zero and negative ratings aren't an option. I have paid $123.00 per month for over 5 years now thinking I had peace of mind in case something serious happened. How mistaken I've been. That's over $7,500 in case you didn't want to do the math. Two weeks ago my HVAC quit working, I'm in West Tennessee, temps have been in upper 80's to low 90's, high humidity. Called AHS, was told someone could check it in about a week. I told them this was unacceptable, contract says I can use my own contractor if needed. I called Jackson Electric and HVAC, they came out same day. Unit has leaks in coils, not worth repairing if the parts can be reasonably found. AHS notified, I proceed with replacement of system, told to submit my paid invoice for review and reimbursement of up to $5,000 toward my cost of $12,000.

Brick Street came for my AHS claim. Both of the techs just came in for less than five minutes. They checked the place, and they said the whole thing has to be replaced. When I told the other guy, he said the same thing. He didn't even spend five minutes. He said, "You have to change the whole thing." They were saying it was stuck, and they could not open it. I just went to Home Depot and got a snake and got it done in five minutes. But American Home Shield has been nice to me.

I'm happy with American Home Shield. I had bought a coverage with them quite a while back but I canceled it because a friend of mine had a different company. I tried that company but I didn't like them at all so I then went back to American Home Shield. Recently, a contractor came at my daughter's house to work on a plumbing issue. They did a good job. American Home Shield also responded quickly on that claim as well. That's important when you've got something going on. They called me and made the appointment quickly by internet then by phone. But I would have liked if their contractor could have come a little bit earlier. It was a late Thursday or early Friday when I called them, and they put me off till Monday. It was a sewer issue, but at the same time, it wasn't backing up so it wasn't an emergency.

American Home Shield sent SmartLock United. Their tech changed a couple of different deadbolts and locks to get everything on the same key. I sent up the initial request using the AHS app, paid the initial deposit of $150, and then they linked me up with the locksmith. The locksmith and I communicated to sync our calendars for a day that would work the best for the both of us. Locks have been great.

The air conditioner wasn't cooling. We had tried to use it but we weren't feeling any drop in temperature at all. American Home Shield sent out Seabolt Heating & Cooling, and my husband who was at the location said the experience was fine. The thing I've been frustrated about was I thought if American Home Shield couldn't get me scheduled with somebody in 48 hours, that I could find my own person. Last summer, our air conditioning was messed up, and I was calling every day but they couldn't find someone in their network in our area. I had people that said they could go out and look at it, but American Home Shield wouldn't give me permission to get anybody until day 10. Also, my price keeps going up. Other than those, they're generally pretty easy to work with, and I would recommend them. We've had American Home Shield for about two years and the other experiences when they have found someone quickly have gone really smooth and fast.

My dishwasher and garbage disposal are on the same fuse thing, and there was an issue. The electrician that American Home Shield sent out said that since they were on the same circuit, when one of them went out while plugged in, it also knocked out the other. So both my dishwasher and garbage disposal were knocked out. I just got the dishwasher from American Home Shield not even a year ago, so I kept thinking it couldn't be that, because it's brand new. But when the tech came, he went right there into the fuse, came under the cabinet, did something, and the next thing you know, it was working.

When I call in, American Home Shield wants the deductible immediately before any service guy even comes out. That's fine, and I've agreed to that but it's all the leading up to when the issue is finally fixed that I have a problem with. Recently, Sears came out for my kitchen range and my oven that wouldn't light. When I called in for the service, they said that they would call within 24 hours but they didn't. Then the repairman called when he was coming out. He asked me at that point what the problem was and he assumed it was the electronic ignition. He came out, looked at it, ordered the part, and rescheduled another visit. The part that came was not the right part. He said it would put further damage to my stove so he had to re-order the part and he had it sent to me.

Ascent Appliance was very good about letting me know when they were going to come and they showed up on time. The technician that came in took off his shoes at my door. He was very polite. English was not his first language, but he spoke really good English. I could communicate with him, and I was very happy with the job he did. I've never had that type of a contract or an affiliation with anyone like American Home Shield. This is my first time and I am extremely pleased.

American Home Shield was part of a home sale. It has been two months since I got them and my experience has been satisfactory. I submit claims through the online portal. It's easy. The most recent repair was a toilet issue. However, the contractor wasn't able to diagnose the problem. The guess as to what the issue is was old pipes. With a new home, having AHS is peace of mind of knowing that there's something I can do if something falls apart. I don't know the condition of these things. It's a new home to me. Do your homework. Understand what's covered, what's not, and how it compares to other companies.

I've had American Home Shield off and on for the past 30 years. The service call is $125. That's ridiculous. The deductible should be lower. I had a claim where they sent Cool Guys, and they said there was a leak in my coil. American Home Shield's claim process is easy. The only thing is they wanted me to download my new policy. I want a hard copy.

I’ve been with AHS for a couple of months now. My sister recommended them. I am having issues with my AC, and I had it checked out two weeks ago, but it still wasn't working. So, the person came out again, and then American Home Shield is denying to fix it, saying it's a pre-existing condition. But I've never had issues with the AC before, so I don't understand how that's working. I'm currently in a second inspection for it and waiting for the results of that. The contractors have both been fine, and AHS’s app has been user-friendly as well.

I've been with American Home Shield for a long time. I have two homes now. I bought the second home that needed some repair, so I called ASH started them with the second home. My recent claim was for electrical work. The ceiling fan and the lights didn't work. I talked to someone from AHS and a contractor was able to come out the next day.

This is the second house that I've had American Home Shield. Sometimes their customer service is good and straightforward, and you've got good tech, and it's taken care of. But sometimes it’s more difficult. It's not as straightforward as how it should be. Recently, I used American Home Shield for the air conditioner and the tech said that there was a leak in the interior of the air handler. The tech was very much by the book. It was clear that American Home Shield had very tight controls on what was worked on and what got approved. He turned in for further approval from the AHS office. So, he referred it for approval to do the repair, and American Home Shield denied it because they said it was normal wear and tear. I don't know how they would know that since no one came and got inside and ran any test on the air handler.

American Home Shield was good at first, but it's starting to drop off. They tend to want to repair or fix something versus replace it. They try their best not to replace things. For example, my refrigerator went out, and they were trying to order the part and put the part in, but the part didn't fix the issue. So, they ended up having to replace it. But I went a month without the refrigerator because they were trying to patch it up. That saved me from having to spend a couple $1,000 buying a refrigerator. But now, the cost of these warranties are going up. It's like double within the last five years. It started out at $500, and then eventually it's a $1,000 a year.

The coverage from American Home Shield sounded like a great idea for repairs, which was why I got it and I've been with them for about 20 years. In an emergency, you don't have to call all over the place looking for a plumber or have a friend or a relative tell you about the plumber that they had or have work done with. I like that American Home Shield has their own contractors, so you don't have to search for one yourself. They're good with small things, like changing out a ceiling fan or a garbage disposal. But they're not too good when it comes to something large. I had trouble with my coupler, which went out about three times over the first 10 years that I had that problem. And American Home Shield just changed it out. There had to be a deeper problem why the coupler kept burning out, but they didn't investigate further.

I've tried several other home warranty providers but got rid of them. Then I went to American Home Shield, and I've been with them ever since. I find their service much better. Whenever I call for service, I get somebody very quickly to get me an appointment with a contractor to make whatever repairs I request. They've been pretty good with that over the 18 years that I've had them. When I built my house was when I got American Home Shield and everything was brand new. I still got one in case something happens. But anybody who buys a house certainly needs to consider using a home warranty company because anything can happen at any time.

I saw one of American Home Shield’s commercials, and it made me decide to get the coverage because I didn't have anything for the inside of my home or my air conditioning units. I've been with them for over 20 years, and the service has been good. They have a lot of people now. When I first got the coverage, repairs were done the same week or the next week. They weren’t bad this time when my air conditioner went out. The contractors have been very good and fixed things. American Home Shield keep their word. If they can't fix something, they'll replace it. The customer service has been off and on. Some years back, I didn't like it because they would put you on hold, but it has improved. The only thing I don't like is that when they replace something, like my refrigerator and dishwasher, they don't remove the old one, so I had to hire somebody.

American Home Shield is a very good company to take care of my house. With my latest claim, the guy from All-Zone came and did a tune-up service. He did a very good job. My experience has been wonderful. I give AHS 5 stars.

I like so many others feel that this company is a scam. They billed me for over $3000 for HVAC Replacement that according to my contract should have been covered. I have spent hours trying to resolve this talking with multiple individuals who in poor English seem to be reading from a script. BBB and government agencies should shut them down for unethical practices.

When Bluffton Appliances came out, I had a claim for my microwave. The top was broken and it wouldn’t turn on either. Then, our refrigerator was leaking water and the ice machine wasn't working. The dryer was also having issues. I submitted the claims over the phone and the tech who came was very nice and polite. I just called back because there is a new screeching noise on the dryer after a new piece was put in and the refrigerator is still having an issue. But other than that, the other two things are fine. I've had a lot of work done on the washing machine before and I was hoping at this time that American Home Shield was going to replace it. So, I was shocked that they continued to buy parts for it, and it continues to fall apart. They’re paying more in parts than to just replace something that is having a problem.

I submitted a ticket online with AHS because our air conditioner wasn't cooling, and it needs a fan motor. Navigating their site was very good and quick. The contractor that showed up was one of the better companies we've worked with. They were very good and responsive. They diagnosed it for us because it wasn't cooling. They just determined that it needed the new fans and the capacitor. Having AHS gives us peace of mind when things break because we have a rental home and a primary home that we use it for.

Submitting a claim to American Home Shield is straightforward. You put in the claim, and they charge the deductible and assign it to an agent. The contractor comes, evaluates the problem, says they'll send the diagnosis to the company, and then you hear from them. Someone came out about three weeks ago for a microwave. I was told the part was discontinued and not available, so they decided to replace the microwave, and it was replaced last week.

Our experience with American Home Shield was normally amazing, but we had one bad-ish experience this past two months. It took them a little over a month to get us our refrigerator. It took them four different technicians just to tell them the same thing, that it couldn't be fixed. So, that was four different strangers in our home, and every time we called, “We need help. We have four kids, sometimes six here. We need a refrigerator,” they did nothing. Every two or three days, we were calling them, and we got the same answer. “You'll have to wait. You'll have to wait for another technician.” But all of the technicians that they sent out said the same thing. Why are we not moving forward? Finally, I put in a complaint with the Attorney General's office and literally, two days later, they sent us a Lowe’s gift card to get a new one.

My water bill more than doubled over a 12-month period so I thought that I had a leak somewhere. Someone from the city of Charlotte came out, looked on their end of what they are responsible for, and said there was nothing. I then went through American Home Shield, and they sent out Patriot Plumbing to check it out. They were very knowledgeable, nice, and professional guys. I've not gotten the new water bill since the repair has happened, but so far, so good. They ended up fixing one toilet that was apparently running sporadically. Everything worked out well.

I've been with American Home Shield since March. The contractor had to give the heater a check to see what the problem was on it, why it wasn't working. From there, the assumption was they would submit a report to American Home Shield explaining what the situation was. However, It took almost two weeks to get that diagnosis, which was not great. That's when it was hot outside. It was tough. I get it, they're just a small, mom-and-pop company, but American Home Shield should not use that company. Otherwise, AHS has been great.

Fixing the air conditioning or the furnace can be very expensive and American Home Shield would be a good idea, which was why I decided to get it. I have had it for three years and I've only used it one time, but it’s been excellent. I called the first time the air conditioner unit wasn't working properly and they called someone from the company that they have here in West Virginia. The tech put a thermostat on, but that was not the problem.

When I bought the house, I called American Home Shield and told them what the problem was. They said they would send somebody out. Altstadt Hoffman’s tech got here and the first thing he said was that they would not be able to fix them. That's not what American Home Shield said. Everything's like that. The people who come to do the work say one thing, and American Home Shield says another. It's like somebody's lying, because if you have a home warranty and you have six items that were plumbing items, they should have fixed them all instead of trying to weasel out of it when they get here. It's irritating for the homeowner.

Get American Home Shield. It will help you. If you're not a handy person and you own a home, you're going to need something. It's not all the time that you're going to need it. But when something does arise, at least, you know who to call first. I've been with them for five years. I've had them before, and I've restarted two years ago. I got the coverage to cover the appliances in my home or any kind of breakdowns that might occur. I call them to submit claims and it has been easy. They provide you the name and phone number. You can either wait for the contractor to call you or you can reach out and call them. They have been great. But this last experience is a little different.

We were with AHS for 15 years, and we left them and tried a different company. But we didn't like them. We went right back to American Home Shield. They've got good things. They got some things I don't like. I've had water heaters replaced. I've had a refrigerator replaced, a dryer, and a washer, too. They have always done well with us.

American Home Shield did a good job on my AC claim. They were very prompt and the contractor was very efficient. They were able to figure out what the problem was very quickly. They were very systematic and knew exactly what to do. I had a Sears guy come out before that but those guys didn't have a clue as to what they were doing.

American Home Shield was recommended to me by the Realtor who sold me the house and I’ve had them for about five years. Whenever I need service at my home, it's an easy process to get that. I just call American Home Shield. The reps communicate well, and my service is done efficiently and effectively. My experience has been positive. It’s not too expensive. But it is $100 a month so it’s a bill you have to pay, and every time the techs come out, it doesn’t add up. I've considered canceling, trying to see if it would be less for me to just pay when they come out. But it would be a lot of hassle to find the right reputable people to do the jobs, and I'm not in the area of my home. Having American Home Shield makes things a lot simpler.

My washing machine was leaking water. Had no idea why. Called American Home Shield, and they sent a tech. He looked at it, and he told American Home Shield that it was due to misuse on my part, because it was dirty. I wash the washing machine and dryer down every time that I use it. If not every time, every other time. I wipe it down or leave the hood up, so it can dry out. American Home Shield called me and told me they rejected his claim because of that. I said, "I don't know why. The washing machine is not dirty, and I need another one to come out." The rep said that if the other one comes out and gives them the same thing, I would have to pay an additional 125. I had no problem with that, because I knew that they were gonna come out and do the same initial thing.

H&J Heating came out and fixed my air conditioning. It took them less than an hour to take care of everything. Everything is working well now. I’ve had a really good experience with AHS. They're always listening to me to hear about my issues. They've been proficient and timely in taking care of the issues.

It has been difficult to get some good people to do good work through American Home Shield and the time factor that becomes involved with it is also an issue. I had a claim for my HVAC and that went pretty smoothly. The same thing happened for my claim for the garage door opener. The folks contacted me and the next day they came over. The guy checked out my opener and fixed everything. They were very nice and that was a good experience. But I haven't had good experiences before.

I cancelled American Home Shield after having been with them for about six years. The price is great and they advertise to take care of you as a consumer but if you try to call them, you're on hold for an hour and a half, sometimes three hours. They constantly make mistakes. They send vendors that have no idea what they're doing. They hire third parties that are very unprofessional and trashy. They show up very dirty and their vehicles are disgusting. It's not an experience I would hope for anybody.

I submitted a repair ticket to American Home Shield saying that the dishwasher was not working and we needed it fixed. I did it through the computer app, and it said, "Okay. We will send someone out to service you.” Sears was sent out. They couldn't find the part. So, then they sent it out to this Maverick place. They couldn't fix it. So, they gave us a new dishwasher. I was very satisfied. They did a great job. The guy that came here to fix it was excellent, and I'd recommend him anywhere. As far as American Home Shield, they're great. They take care of business.

I have a claim with AHS for my washing machine. The techs came out, tried to repair it, and then they left. Then they had to come back out again, and now we're bringing them back again. This is the third time for the same issue. During the spin cycle, it continually moves towards the right, so it has not been fixed. It didn't do that before. The initial issue was that the washing machine was leaking. And then they replaced the entire rubber seal for the washing machine. After that, the washing machine started moving to one side during the spin cycle. It was not doing that prior to that. So, it was one thing, and then it led to another thing. But I would still recommend American Home Shield. It's relatively easy to submit a claim. You pay the deductible, and someone gets assigned, and you go from there. It's really less stressful than trying to find someone on your own.

3 months to wait for dishwasher repair and then was told not fixable. Dishwasher was less than 5 years old. I was told on numerous occasions that they needed to send one more repairman. Repairman kept saying it was not fixable. They were supposed to replace the dishwasher according to their contract but never did. Almost 4 months later now I replaced my dishwasher out of my pocket. I asked for a partial refund and I was told they didn't give refunds. I tried to contact their Home office but all numbers go back to their customer service. Their customer service told me there is no one above there department you can speak with. I paid $30 a month for one year and then the price more than doubled. And I paid an additional service fee when the maintenance person came out. We were charged but the dishwasher never got repaired or fixed. They were unreliable and I feel like I was scammed.

Myers Comfort came out for the preventative screening. I inquired about when it would be, and they told me that they were coming out; it was at no charge. I was very pleased with the tech. The only thing I had when he came in, he was supposed to inform his company when he first came in the door, and he forgot to do it. But he was very pleasant. He was on point. He did what he did and talked to me about what he was doing, and explained everything. I had no issues with him.

American Home Shield is quick, reliable, and fair. Submitting the claim for a furnace replacement was very easy. The user interface on American Home Shield's website is really easy to navigate. Their contractors are also very nice and knowledgeable. For the furnace replacement, it took a little bit longer than I would have liked, but we got it done.

We called American Home Shield for a plumbing issue a couple of days before the contractor was sent out. The repair guy snaked out the side of the house but he should have been there a little longer and snaked it out a little better. He said there was a fast buildup. I told him I could throw some hot water and vinegar down the drain and if he snaked it out a second time, it would be better. He just recommended a hydro be done. But it wasn’t that bad and didn’t need hydro. After he left, I put hot water down the same drain and we snaked it out, and the drains were running fine. The guy should have been more patient. But American Home Shield is usually always good and I will continue to use them. They're reliable. If we need a same-day service, they are always there 9 out of 10.

I was concerned about costly home repairs and I went with American Home Shield based on their reputation. My experience has been good at times, though not so good when I find out that some things are not covered. It gets complicated and it’s in the fine print that no one reads.

I've been in this house for 10 years. I had some financial issues for less than a year where I had to cancel American Home Shield, and then I restarted the service. So I've had them for about 10 years. I've had several issues throughout the time I had the house and American Home Shield has always responded with no issues. Recently, I lost my job and have been having issues with backed-up bills. I'm a single mom. I really try to keep at it and my service doesn't restart till November. I called American Home Shield and said, "I'm going to have to cancel, unfortunately," and they transferred me to another department and they changed my plan.

When I first signed up with American Home Shield years ago, they would cover everything. It wouldn't be an issue. Now, everything is questionable. I have a gas fireplace which they don't cover anymore. Little things that they changed in what they cover. Also, the contractors are very questionable. Their practices are shady. This last one I used, I had to get a new compressor for my AC unit, and they put a hard start on it because it wasn't working properly. You don't put a hard start on a brand-new compressor. That is crazy. The tech was shocked that I knew why he put a hard start on it, and he just shrugged his shoulders and kept it moving. I have to look at getting a new compressor or a new unit in next year. There isn't much I like about American Home Shield, but I like having assurance that some things in the house can get fixed. However, shop around and see who's the best one out there.

I filed a claim online when I had a toilet that was making a noise. The issue turned out to be the float valve. The technician told me what it was and that it needed to be replaced. He went out to his truck, got the part, and replaced it. I also said I had a minor problem with the other toilet, which was the flapper, and he fixed that, too. Everything is functioning great now.

When I buy a new house, I would usually put a warranty on it because you never know what you're buying. I've had American Home Shield off and on since the '80s. I don't carry it necessarily every year. If I don't see any major problems coming up, I may just take my chances. If it's a house that I bought and I'm not sure about everything, I usually carry it for a couple of years. We bought this house last March, so I put it on this one. The techs are supposed to put a new furnace in this place today. It has a leak they couldn't stop and they've been working on it since I came here. They had to charge it last year, and then I had some high bills during the winter and didn't think about it. But when spring came, it wouldn't cool and had leaked down again. They couldn't fix it because it had too many leaks, so they decided to replace it.

American Home Shield sent someone out to fix the toilet. He was in and out, did a good job, didn't mess up the floors or anything. He was great. I bought this house in 2016. I was with another company, and then my girlfriend told me about American Home Shield, and I switched over there. So, I've been with them for a long time. Then I dropped them, but I got them back immediately. I needed them for my furnace, my air conditioner, and my heating, which had been replaced too. So, I went back to American Home Shield. I've had no problem with them.

American Home Shield first sent Milton Plumbing and the guy said he would be there between 12:00 and 5:00. He arrived at quarter to 5:00, said he didn't have the proper tools, tried to unclog the sink, left plumbing putty everywhere, and said that was the best he could do. He struggled with what should have been a simple plumbing problem and even said he might have to go through my ceiling, which scared us. I asked American Home Shield to send someone else, but they insisted it had to be Milton Plumbing. After waiting another two weeks, no one showed up. When I called American Home Shield again, they assigned JD Plumbing. When the guy came out, he knew exactly what he was doing and what part to buy. It was excellent and he was the best one besides A1 Plumbing that works with American Home Shield.

I'm really disappointed in all this event that's been going on. This case has been ongoing since November of last year. I've been through the bitter cold, because this was a very cold winter, with no heat in my house. The heat wasn't working. I got a two-unit system in my house. I first called American Home Shield and made a service request. They sent United Air out.

I've had numerous claims with American Home Shield, and I would 100% recommend them. Their claims process is very easy. I'm computer savvy so I just do it through the app. However, my experience has been contingent on the providers that they send. The microwave was the most recent claim, where it was too expensive to fix, so it got replaced. The only negative interaction was not the actual replacement, but they kept saying they were coming, and they stood me up twice. That was the bad part of that provider. On another claim, there was an issue with the washer rinsing. It would stop and create an error code. That one was my very first claim, and that one took a long time for it to get fixed. The person that they sent was not knowledgeable at all. He even told me he was asking for help, but they were not giving him the help.

When a bunch of switches went out on the house, I submitted a claim with American Home Shield online. Their website is easy to navigate and the price is reasonable. H&C Electric came out and I was told that smart switches were covered under the warranty. That's why I was surprised that it got denied. When I looked at the switch thing, it said all switch ports were covered. It did not have any aspects indicating that smart switches were not covered in the electrical switch component of the documentation. It would be a little bit more useful to know what is covered and what is not covered with clear documentation on that, and to make sure that all agents at all levels can describe that. I had to dig further down to the documentation, and the agents told me differently when I was on the phone.

When the dishwasher was leaking, I submitted a claim online through the American Home Shield app. The app was pretty cut-and-dry. It was not too complicated. It was pretty easy to use. When the contractor came out, they were straight to the point. They saw what was wrong and it went from there. I still haven't got to replace them yet. But for them to come out and look at it, they came in the time they said they would, like the following week. There was a hole found in the tub of the dishwasher.

American Home Shield is a fantastic home warranty company. We just purchased the house, and we were told that we could have it rekeyed. I called the AHS and it was easy to get through to a representative. They were very nice. The guy that came out to do the rekey was great. He was very friendly, professional and fast. So far, AHS has worked great for me.

I've had American Home Shield on this contract for about four years. I stay with them to have protection for my rental property. I do my claims online and their process varies. Their website is easy to navigate. Their turnaround time is 36 to 48 hours, unless it's the weekend. American Home Shield will assign somebody, but the vendor is slow in responding. Interactions vary, but the quality of the work has been relatively solid.

I was not satisfied with AHS. I didn't even have it for two months, and the first problem I had, the first salesman told me that my air conditioner was covered being that is in the wall. No matter if it's a window unit or not, it was in the wall. So, I said, "Okay." However, a couple of days later, this guy showed up. He said, "We can't touch that. That's a window air conditioner.” I called back. Then he said, “No. He should never have been sent out.” I said, “He’s the only one I talked to. Said as long as it was a wall unit, it would be covered." He said, “No, I don't know who told you that.” I said I was not making it up. They were kinda insinuating that I was making it up. So, I wasn't happy at all.

I just started with AHS last fall. I took a chance because there are so many scams out there. The one thing: I got a dishwasher, which I'm happy with. But I had to wait over two weeks until the service guy came and thought he knew what was wrong. And he ordered the part. Then, I had to wait until the part came in. Then found out that wasn't gonna do it, so we had to wait for a new one. But so far, I've been happy with AHS and the service I get. I’ve also told some people about AHS.

I want to file a complaint on American Home Shield. American Home Shield Service on AC. Saturday, 6/6/2026 -American Home Shield: Dispatch #**. Paid $100 service fee. Requested Service on AC. Assigned Evolution cooling and Heating 601-832-9837. Monday 6/8/2026-Texted Evolution at 8:41A, no response. Called and talked to him. He told me he didn’t know why AHS assigned him because he was in Mendenhall 2 hours away, that is a 4 hour round trip for him. He said he was going to AHS for them to reassign me. Didn’t hear back from him but dispatch #** was scheduled service for Saturday, June 13 between 12:30-1:30. I text him at 8:41P to let him know I hit the wrong type of AC. No response. Tuesday, 6/9/2026 8:05P Text asking if I had the correct number. No response. Saturday, 9/13/2026 10:39A Text to let him know Mark would be home for the appointment and gave him Mark’s number. No Response.

My son gave me all brand-new appliances for the house and bought an extended warranty on them, but he forgot. So when the refrigerator stopped working, I called him, and he said he would look at his paperwork. He took a day to let me know and I panicked, telling him I needed to have a warranty. A couple of days later, he told me all the appliances had a two-year warranty. So, all my appliances are covered, but I didn't want them. He told me to cancel American Home Shield, but I decided to keep it. My furnace is only a year old, but I still have other things in the house, and at 75 years old, I wanted to play it safe. The only claim I've submitted was for my air conditioner. The sensor set everything to stop, and it was just because a little pipe was clogged. The technician unclogged it. He was very knowledgeable and helpful in explaining everything. I'm a part-time realtor, and I would recommend American Home Shield.

My garage door wasn't opening. The motor was burnt out. American Home Shield sent Flash Garage who fixed it. Their tech was able to fix it, within like 10 minutes of figuring out what it was. The experience was good. I'd recommend AHS.

My HVAC unit wasn't heating or cooling and when I submitted a claim to American Home Shield, it was in the middle of the winter and I wasn't using the AC. But I noticed it wasn't heating, so I just assumed that it was probably the heat pump and I initially put that in. It took two days to get the techs out and after they noticed that it was actually the compressor, they had to order the part. It then took four weeks to get them back out. American Home Shield tried to say it was the contractor's fault because they had to put in the ticket for the part, but it wasn't them. They put the ticket in for the part the next day because we both received the covered cost and what was not covered.

I submitted a ticket online with American Home Shield and All Seasons was the vendor that got assigned. They came and serviced our appliance. American Home Shield's website was really easy to use when I ordered the service. I'm a real estate agent, so I'm used to navigating their site. Every homeowner should have the American Home Shield warranty and I would recommend them over any other warranty program because they don't prorate for the age of the mechanicals. So, if you have a 30-year-old furnace, they just get you a new furnace, they don't give you $100 toward a new furnace because of how old the old one was. And that really sets them apart from other home warranty companies in the market.

I purchased a plan from American Home Shield for my mother's house. I sent in a claim when the ice maker was not dispensing ice. The tech replaced the door and he fixed the initial problem of the ice maker and the water not working. But now, the ice is just crushing and it's not coming out in cubes. So it's taking more than one order to get something fixed. I haven't had a chance to call them back. Since then, I was going to call to see whether or not my garage door was on the thing too.

I had some light switches and outlets go out. So, we had an electrician come out that was recommended via American Home Shield warranty. Right off the bat, it did not go well because the electrician was not a fan of AHS. So, we were immediately put in the middle, and it was extremely confusing. It was our first claim with AHS. I called twice, and so I was confirming some information because there were non-covered charges. The electrician has a second visit, and he said that we're basically paying for him. I was told it was an installation fee, and then I'm paying for parts. It was like a $60 part, which is wiring, and then I'm paying 300 plus bucks for the electrician. Then the electrician told us as well that the other contractor is based out of Sterling, Virginia. He said that they won't do anything either. So, it was very odd. It was really confusing and was not fun.

I submitted a request on the Home Shield's app for someone to come out and take a look at our dishwasher. It wasn't cleaning. The water would come in because the dishes would be wet, but they were as dirty going in as they came out, or coming out as they went in. I received emails from Home Shield showing the company that would come out. The technician opened up the dishwasher, took a look, worked on it, and then he ordered a part. About a week later, he came back with that, and he put the new part in, and worked on it. After working on it, he realized there was another part that was needed to fix it. So, he ordered that. In about another week after that, he came back with a second part, worked on the dishwasher, put it in, and when he was done. It's working. It seems to be functioning just fine now. When I wash the dishes, they come out clean.

I submitted a claim for the air conditioner and American Home Shield assigned this task to a third-party vendor. The techs came and checked the air conditioner system and said the compressor would cost 2,500. I reached out to American Home Shield and told them I'm not going to fix it with the vendor because its out-of-pocket cover is too much. I asked for the second option. American Home Shield gave me the cash offer but it was only $640, which includes the costs for the compressor, labor and Freon. But replacing the whole system on my own would have cost about $5,000. I asked them to give me the breakdown in writing so I could understand how they calculated the costs, but they didn't agree to that.

My toilet was running. I submitted a service ticket on American Home Shield's app. Their website was really simple, and I had no issues. The first time that somebody came, my mom was there. I wasn't there, but the second time he came out, he was friendly. He told me he changed the flapper. The first time, he put a general one. Then on the second time, he put a specific one for the toilet. It's still running, so I had to put in another one. It's still not working. I went back through American Home Shield to request a follow-up. The problem still isn't solved, but I haven't had an issue getting someone out. It's been a quick turnaround. I would tell others that AHS is a good service to have, especially if your home warranty runs out. I like the prompt responses. I also like the option to do things virtually if I wanted to try and fix it myself.

American Home Shield sent out a contractor when the air conditioning wasn't working at all. It shut off last year. The motor gave out. I haven't had an issue with the air conditioning since the service.

The technician was wonderful, very speedy and quick. He determined right away that the issue was our thermostat. We needed a new thermostat and he did the rest of the tune-up. But the snag happened because I was having a hard time contacting American Home Shield to get permission to get the repair. He was here for a while, while I was waiting on the phone. I could hardly understand the young lady I was speaking with. When you have people who aren't native English speakers, it's challenging. It took me a long time to figure out what this young lady was trying to tell me. We finally got it figured out that I had to pay another $100 because this was outside of the tune-up and was considered a repair. That was unfortunate ‘cause he already had the part. After waiting almost an hour for that to go through, he finally got the thermostat in and it all worked out.

I filed a claim to American Home Shield for a dishwashing machine. I've been with them for about six months, and this is the second time that I filed a claim with them. My experience was easy. The repair person came, took pictures, and ordered the parts. Then the other day, he showed up again and he fixed the machine. It's doing good now. I'm happy with American Home Shield. I couldn't find technicians for plumbing issues and machines individually. Now, when I need anything, there is a company of insurance that would cover it. So, that's giving me the peace I need.

The dishwasher stopped working and it wouldn't fill up with water. The refrigerator was building up ice in the bottom of the refrigerator, and the drain hole was plugged. Then the soap dispenser and the fabric softener dispenser of the washing machine were all plugged up, and that needed to be changed. The tech was awesome. He would look at what was happening, and he knew the problem right away, and he fixed it. So far, American Home Shield has been good. We had another warranty company back when we first moved here in 2021, and we had plumbing problems, and they kept sending the same plumber out, and the guy would never show up. So, we ended up discontinuing them and went with American Home Shield, and we haven't had any problems since.

Everything has been great. I liked American Home Shield when it was priced at 15, but I'm assuming that was just for one year. Now, it's 32. It's okay. I submitted a claim for a leaky faucet through the app. AHS had somebody out there within a few days. It was fixed and it works great. I'm happy.

I did a claim to American Home Shield for my dishwasher. The people they sent out were able to take care of the problem. However, there was a subsequent problem that came out of it that I had to call back. So, they were coming to fix my display, which was located on the door of my dishwasher. When they came back, they did fix the display, but then the dishwasher door didn't close the same way. Before, it had a gradual falling. After they left, the dishwasher door fell to the ground harshly. I had to reach out to American Home Shield. It was a little difficult. They kept telling me that it was a brand-new problem and that I had to pay another fee. I kept telling them, “No. I shouldn't have to.” It's a problem because there was an issue when the service technician left.

We called AHS and submitted a claim because water from the floor drain in the laundry room that we flushed, it would just continuously back up. They had sent someone out, but they didn't do anything and tried to bill me for it. I had to fight with them about getting that charge off of there, but they definitely tried it. And he actually did nothing. He walked in and walked out. Water Control Plumbing then came out, and they were awesome. They explained how they had to ride it out. He had a machine, and he showed me exactly how far it was gonna go out. I wish he were the first person that AHS sent out.

My AC isn't cooling fast enough, and the repair estimate from the vendor was too much. They’re asking about $1,500 just for the gas to refill the Freon and another $150 for a coupling or bracket. So, the total cost out of pocket would be about $1,700, which is a huge amount. It's one-third the cost of the whole HVAC unit just for a compressor and we don't know if the compressor is the cause.

When something happens, American Home Shield is always good and supportive. They take our calls and their representatives are knowledgeable people. They are very polite and I never have anything issues with them. Price is little bit expensive given this time, but I've been associated with them for eight years right now and they have been really my backbone for my condo. But the technicians can mess up their process so fast that none of us could do anything because there's a third person involved.

I joined American Home Shield in 2021. They were the first that was offered to me when I bought my house. The sign-up process was easy, because they wanted my money. However, I wasn't satisfied with the reps. AHS got people in there who don't speak English. I couldn't understand them. I was confused. That has been going on since I had the policy. I have problems with my air conditioner, and AHS has kept sending somebody out to repair, and they told me I need a new one, but they continued to send people out. A tech brought a young lady with him, and my grandkids were here. He rubbed on her instead of getting the job done. Now, AHS said I have to pay this large sum of money which I don't have. I have no air.

I've had the warranty from American Home Shield for several years and I noticed that the website is very limited on what you can check, even if when you want to explain, and you only have a limited amount of space when you start typing. When I got four keys made, the tech who came out was wonderful and highly professional. He was very knowledgeable and friendly.

I had a problem with my washing machine and the contractor, National Platinum Services, made me wait a week. And when the techs arrived on site, they said they could not replicate the problems we were talking about. We told them we had an error with our washing machine where it was not draining and my assumption was they'd clean the filter and look at the machine. They did not. I said the dryer was not drying properly and we couldn’t put very many clothes in there to dry. And they said they felt heat and it was fine. So, they literally walked in and did not even open up the toolbox.

I called around to several other companies and what convinced me to go with American Home Shield was the rep said they usually replace your appliances if there's anything wrong with it, and that you can combine your appliances for repairs. For example, if there's something wrong with your washer and your dryer, you can just use one fee to call in to get it fixed. You don't have to pay two separate fees. If it's electrical, you can combine all the electrical problems on one fee.

The fan wasn't blowing and we were a week and a half without air conditioning. It was hot sometimes during that period, but it was also cold. The fan blade had caught on a part of the coil assembly inside, and that bent the blade. That had to be replaced. American Home Shield sent somebody out who was telling us repeatedly that he was 70 years old and can't wait to retire. We showed him what the problem was and how it had happened, because it was pretty obvious mechanically what had occurred. At some point, one of us noticed that there was a large rat dead at the bottom. He got it in his mind that the rat bent the blade. We told him the issue was there were two layers of coil wrapped within each other. The inside had slipped on one end, causing the other end to rise and when it did that, all it had to do was touch that blade and that was that.

American Home Shield's service, so far, has been fine. They called and made an appointment, and their guy came out, fixed my issue, and left. They followed up with an email for their appointment, and they called. So far, so good. Right now, it's a lot more expensive than it used to be to insured. Warranties are great, but people should read them and make sure they understand what's covered and what isn't. American Home Shield is great to work with, but I'd tell others to make sure they understand the policy and what they're paying for.

We were buying a house and the offer came with a one-year warranty with American Home Shield. We've had it for 10 years, but I can't say I'm pleased with it. It takes a long time to get everything fixed. The last item we had repaired was a dryer, and it took over eight weeks. Every week they came out, there was something they had to do. They had to order a part, but it wasn't the right part, or the part came broken, and it's still not fixed. It took a million times, which was ridiculous. Before this, the most someone came out was maybe twice, and it had been a better experience.

I had a clogged sink, and 24/7 Georgia Plumbing fixed it. While they were here, my husband had a couple of other things he had them look at, and they took care of them. Our experience with them was fine. I usually do my claims with American Home Shield on the phone, and the process is difficult for me. I am just old-school and prefer to talk to people, and that's the only problem I ever have with anything, not just them. It's just hard to talk to human beings anymore. So, I don't care for that. But it was very easy to tell them what was wrong in the automated system. Then they take my money, and within no time, they had already assigned me someone. So, the process was fine. As far as all the service we've ever really had from American Home Shield, we've always had good quality people that they deal with and send out here, and they're fairly timely, too.

The gentleman from United Electric Contracting was very kind. I had to have a breaker replaced in my electrical panel, and everything went fine. But I've had experiences in the past where it didn't feel like it was worth the money I was paying. My air conditioner went out in the middle of over 100-degree weather, and it was a nightmare. I spent $15,000 when I really shouldn't have had to. I finally just had to call somebody else and have them replace my system because I was having to pay $1,200 to get the freon replaced every time American Home Shield's contractor came out to repair it, and they wouldn't take care of the system.

Platinum Heating & Air provided good service and were knowledgeable. I called them when the heater was running constantly. They told me that the compressor was locked. After they check it, they contacted American Home Shield. But American Home Shield sent the wrong compressor so they sent it back. Then American Home Shield said they could not find a replacement and that they were going to install a new system. Having a home warranty is well worth it. I started using American Home Shield 14 years ago when I bought a house in South Carolina. Included in the price was one year of paid American Home Shield warranty. I barely used it the first year, but it's a good option. The price has been increasing quite a bit in the last years but I understand.

I normally call in for service, but recently, I've been using the app. Recently, my dishwasher wasn't running and the tech had to order parts. I've been using American Home Shield's service for almost 20 years and I haven't had any complaints with the service itself. The quality of contractors has been okay and I appreciate the time and cost savings. If something is wrong, then someone has to personally find the service provider. We don't have Yellow Book anymore. So, someone has to go through the internet and hope they find a reputable service provider. They have to go through a number of them before they find someone to give them a quote on the work and then hope that they get the work done. People basically become a general contractor as opposed to going through American Home Shield, where they handle all of that for them.

American Home Shield is a backup plan to hire somebody for you rather than you hiring your own person. They have good technicians. Recently, I went to the website and submitted a claim for plumbing. Then I received the name of the contractor and a phone number to contact them to set up an appointment, or they would call me. The next day, I receive a call from them that my appointment has been scheduled. Mr. Rooter came out and they were very efficient and on time. I'm very satisfied with them. The plumber replaced a part in one of the toilets to stop water from running. One toilet was clogged because of some debris in it. He removed the toilet out, took the debris out, and made sure he left everything cleaned and in good condition.

American Home Shield's service was not the best. I had to wait two months for a repair and this happened twice already. I had a problem with the AC and they told me someone would come out in 48 hours. With children in the house, that was impossible. Other than that, their customer service was okay and the process of submitting the claim was not hard.

I submitted a claim online with AHS for my microwave, which wasn’t turning on. Their app was great. It was incredibly easy to use. The gentleman from Asset Appliance was fantastic, professional, and efficient. He called before he came. He was in and out. He was great. I've had the coverage of AHS for a year and a half now. I got it because I'm in an older house and things break. I thought it would be good to have coverage. I was looking at two companies, AHS and another one. The other one wanted me to pay a year at a time. Then AHS was month-to-month. My brother also uses AHS, and he had a really good experience. So, I went with them. They're super efficient. They have pretty good coverage. The service price is more than most by about 40 or 50 bucks, but they do good work.

I've been with American Home Shield for about three years. I had an air conditioning claim, and American Home Shield hired a company to look at the AC unit. Unfortunately, the guy was very negative and not very helpful at all, which ended up leading to American Home Shield denying the claim. So, I tried to get a second opinion, but then just did not go through with it. I just decided to take care of it myself.

The wiring in the wall wasn't correct. It was old, and the wires weren't quite together so the motor and the fan went out, and it sparked. The guy from Compound Electric came in. He pulled the plug out the switches and wired them in properly, nice and tight, then he put a new fan in. He was very professional, polite and respectful. He did a great job. However, American Home Shield is pretty expensive. Originally, when we got it, it was $25 a month. Now, it's $120 a month. It's ridiculous. I'd like to cancel it 'cause I really can't afford it, but I'm under a year contract.

My refrigerator was not working right, and it was leaking water. American Home Shield sent somebody who came the same day that I set up the claim. We were not able to fix it the same date because it was on Friday. So, we waited until Monday. They repaired the refrigerator and it's working right. Every time that I have called AHS, they've been helping me well.

I liked that American Home Shield is reputed. They've been around for a long time, and their pricing fit the budget. I've been a customer with them for almost two years. Their representatives have been pleasant. They answer my questions very quickly. I filed a recent claim on an AC that was not working effectively. We live in Tampa, Florida, so to have the system is a must. I called AHS, and somebody came in a couple of days. They surveyed it and fixed it right away. That was the first time I used AHS for a claim, and they were very effective and very easy to work with. They transferred me and opened up a claim for me. The next thing, I was already talking to the company who took care of the AC situation.

American Home Shield is okay. They were really good before. But right now, they are not that great. I have a lot of complaints about their vendors, particularly United Air Temp. They did work on the AC and also on the plumbing, but we still have the same problem. The technician left and basically didn't do anything. He said all our commodes are good, but still, the water is leaking from our commodes. It's flushing. Other times when techs have come out, it went okay. But as far as this company, every time, they didn't do their job. I had to call them back numerous times. AHS said they would send a different company. But I'm still waiting for the different company to respond or call back or email. AHS’s copay is too high as well.

I'm not happy with the service Yukon Appliance Repair  provided, because they didn't fix my problem. And AHS is charging me $125 for nothing. I have a half a dozen electrical boxes that are out. It doesn't say in my coverage that they have to cut into the drywall to fix it. The company that now wants to do it wants to charge me over $1,000 to repair it. They have to cut into the drywall and find the location of the wires that are crossed and then fix the electrical boxes. But the people that AHS sent out do not do patch and repair. They only do the electrical. I talked to somebody yesterday for a good half hour, and they refused to refund my 125. Because I am not going to pay an extra fee for a cut into the drywall and patch and repair. But we’ve never had a problem before this one. We've been satisfied with AHS in the past.

I am an eight-month customer of American Home Shield. I've filed a claim, and the process was very easy and very quick. The technicians have been very good. They did the repair the same day. I am very happy.

My air conditioner was broken and American Home Shield sent a good person to work on it. He was polite and got everything working. But I'm upset that American Home Shield didn't cover my coils and I was charged $1,600 for it. I thought they would have picked that up.

I bought a house I was having it rekeyed. I made a claim with American Home Shield, then the techs came out and they were able to do it. The lock change was part of a free thing from the service and the service worked well. I have American Home Shield for a couple months now and that's the only thing that I've done so far.

Recently, we did a request for the AC was not working. American Home Shield sent a vendor. They came and told us that we needed to change the whole system. But we didn't agree with that. So American Home Shield sent us another vendor. The other vendor told us the system is working, and didn't have any problem at that time. But we're still having some issues. So, recently, we did another service request. The vendor came and told us the problem inside the HVAC. Submitting the claim through the app was easy and very smooth.

Orion HVAC came out for an inspection. It was part of American Home Shield’s promo that they were doing, a spring refresh, replace your HVAC. You get an estimate on how much it would cost to replace and do an upgrade. I went through their portal. It was like, “Are you interested?” I went through the main. And then it was like, “Okay.” They sent a confirmation, not one, but two, which I thought was odd, but that bodes trouble. It said, “A rep will contact you soon.”

Sometimes American Home Shield is good, and sometimes it's bad. Sometimes it pays for everything, but sometimes it doesn't pay for anything. American Home Shield needs to make sure that they tell people if something's not covered. Someone come out there and look at the problem and then say, "Well, we don't do this," or, "It's not covered," or, "You gotta pay this amount of money."

I have American Home Shield in two houses. I've done three claims with them, and they went smoothly. I had a contractor come in and do a new water valve. I spoke to the AHS tech and it was just general conversation. Everything was straightforward. The contractor tried just adjusting the water valve, but I told the company I already did that 30 times and I needed a new valve. They came back and fixed it. They replaced the valve for me. Everything's good now.

American Home Shield came with the purchase of my new home. I have been covered since May 27th of this year. They called to welcome me. It came from the previous owners, through the closing. I knew it was there. They called to welcome me to American Home Shield, go over my policy, and ask if I had any questions. They were lovely and explained everything to me. They set me up with the app and made sure I knew what to do if I needed it. I've already checked it out. Also, the website has been very easy to navigate and understand my coverage and if I had any questions. I called in to ask about well and septic. They've been wonderful.

The sink was clogged. So I called American Home Shield to request service. The contractor who came out was fine. They unclogged the drain. Overall, American Home Shield is okay. The only thing that I still have a complaint about American Home Shield is that I'm making payments to this company every month, and then when they come out to service an issue, I have to pay again. So, that's the part that I totally disagree with.

The techs from Sugar City Appliance came out and told me what the problem was and repaired it. I had to pay a $125 service fee, but my experience with American Home Shield has been pleasant in the seven months I’ve been with them.

Someone came, and they said they fixed the AC issue, but it wasn't fixed. I'm so frustrated ‘cause nobody came back to fix the issue. They told me somebody else was coming out, but I've still had no one to come out. I haven't had heat now for two weeks, and it's freezing. I'm trying to pull together these little heaters I'm plugging up but it seems nobody really cares. This is definitely not what I signed up for. I called American Home Shield back and told them I was frustrated, and I didn't wanna keep paying $125 for them to keep sending people out but the issue is not being fixed. They said they were gonna call the contractor. The contractor then called and I spoke to the guy and told him everything that was going on. He said he was working on another project and that he was gonna call me back, but he never called back since Wednesday.

The person from American Home Shield who sold me the deal seemed to be much more knowledgeable about the product. I've been with the company for seven months now, and I've filed a claim with them online. The process was very easy. The technicians couldn't have been better. They were able to get the repair done the day they came. Everything's been perfect since the repair. The price of AHS is very reasonable. I've almost gotten my money back on the visit. As a matter of fact, I had an electrical problem, and I wasn't sure it would be covered. I looked it up, and sure, it was.

We had a dishwasher that wasn't working. American Home Shield sent out a contractor, Rick Monz, and they came out twice. The first visit was okay, but they had to get in and get the right diagnosis. So when the actual owner came out the second time with the second diagnosis, it was accurate and the recommendation was to replace it. He called us before he even came out and talked to me personally. But he thought it was something more than a pump isue based on the pictures that the first technician took, and that was why he came out to do a more thorough diagnosis.

The plumber that American Home Shield sent out was terrible. He didn't even try to figure out what the problem was. He didn't even seem like a plumber. The only thing he came in with was a flashlight. We were trying to explain the problem to him but he didn't even follow where the leak was coming from. He just splashed the light, and he told us it was the shower door, which we knew was not true. So I called American Home Shield again and asked them, "Can he come back out and follow up?" Because the first time, I wasn't there. My son was there. So, the second time, he did the same thing, and it seemed like he was a little frustrated about coming out again. But that wasn't the problem. So, I had to call American Home Shield and say, "I need a whole new second opinion."

The air conditioner was not turning on. I requested American Home Shield for a service over the phone and the process was easy. Then I got a text message informing me about the assigned contractor and that they would be contacting me within 24 hours. Then I got a phone call and they scheduled me. They also texted me when they were on their way. They were good and since the repair, the unit has been working fine. The service was done in a timely manner and that was nice. But for a better service, maybe they could make a phone call next time instead of a text message.

American Home Shield has been fine. I have no problems at all. I had a problem with my ice dispenser in the freezer. It just stopped working one day, and decided it was going to take a break. So, I did an email to AHS because that's what they prefer. The paper trail’s good for me. So, I did an email. I heard back within 24 hours. Then I heard from the repair guy, and this guy that said they've got to do the repairs is a very nice guy. He was very helpful. He took the whole thing apart. He ordered a new part. He put it in, and he made sure it was working before he left. So, it was great. He did a great job.

I'm so extremely disappointed. I have a warranty through AHS and they dispatched servlegacy. They came and said the compressor was bad and I needed to wait 6-12 weeks for a refurbished one or I need to purchase a new AC system. I was afraid of an infant overheating so we couldn't wait up to 3 months for a part so the only other binary option was to buy a new system. I contacted AHS to follow up with maintenance and was told that servlegacy gave a diagnosis of "no service required." No mention of the bad compressor or anything. I'm in disbelief.

3 for 3 with them not able to get a contractor in remote area. Yet, they won't let me use my own and get reimbursed. Wasted too much time with this company. They have sold me something that they couldn't honor. They also offered a resolution and told me they would follow up with me following day, but they never called me back. Currently going through the cancelation process which they don't make easy. Unfair and deceptive sales process - illegal!

The initial issue was my garbage disposal was leaking. I submitted that claim online and it was easy. The contractor was quick to respond. They replaced the garbage disposal. However, the service charge could be improved. It’s $125. That's high.

We filed an online claim for a water heater, and American Home Shield replaced it. I would give them 4 stars. The contractors are fine but the only thing I don't like is they try to upsell something which is not needed. They want to replace and install additional things instead of doing the repair properly.

I filed a claim with AHS for my refrigerator. ACT Services of Ohio came out. They replaced the coils in the refrigerator. While they were replacing the coils, they somehow fried the motherboard itself. It was working when they came. But when they left, I had no refrigerator at all. They came back and replaced the motherboard. I had the compressor worked on twice. The coils had been replaced. And the motherboard got fried. Maybe it's the refrigerator. I don't know if it's the different technicians. But I’ve been without a refrigerator for quite some time now. I was just telling them, “Just replace it. I want a refrigerator.” But they’re not telling me anything. We’ve had AHS for three years now, and everything's been good until it got down to this refrigerator situation.

My garbage disposal went out. I called American Home Shield to request a service and the techs were here within 24 hours. For my other claims, the techs came out in a week or the very next day. On this last claim, the techs were very nice and they cleaned up their mess. They put a new garage disposal in and they did a good job. I've also had trouble with one of my pool pumps and the tech who came out would not listen to me. But other than that, I have American Home Shield for about three years and my experiences with them have been been pretty good.

Sears came out twice. I had a refrigerator that wasn't holding temperature, and the compressor wasn't running. So, the first technician that came out went under the hood because I've got a built-in, and he was just kind of examining things up around the compressor and all those components. After about 15 minutes, the refrigerator kicked on. I asked him what he did and he said, “I don't know. I was just touching things.” Then he said, “Since it's running, my mission here is over. The mission is to get it running again.” He buttoned up and left. I thought that was really not right, but the refrigerator was running.

I've been an American Home Shield customer for close to five to six years. My most recent claim was my washing machine and dryer. They weren't working properly. Also, my air conditioning system wasn't working. I spoke to a representative to file the claims. The contractor tried to come within two to three days, but I wasn't available. It was less than a week. My units now work properly.

We're planning on getting rid of American Home Shield. We don't like their services. The vendors they use are crappy. Recently, my water heater stopped working. It took them three weeks to come for the first appointment, and we told the guy that came out what happened with our neighbor where they stopped getting hot water and their tech guy just came out and flushed it, and all was good. He said he was not authorized to flush.