American Home Shield Reviews

Very dissatisfied with the service and very dissatisfied with your vendor. I am having central air conditioning problems where the home is not cooling. Initial phone call to AHS I held on line for over 30 min. They dispatched a company and it took 2 days for them to come out. The tech looked at the unit and said easy fix, within 2 hr the unit was not cooling again. Called the company back at 4:45 pm and they were already closed. I attempted to reach AHS and held again for over 30 min again. I was told they will get the AC company back out, but another service charge would apply, which is crazy since they did not fix the issue. The AC company called the next morning, Thursday but could not come out till Friday.

Just had a terrible experience with American Home Shield trying to get a claim processed on an emergency basis for A/C being out in Tucson, AZ with a high of 105 today. They told us it would be 24-48 hrs. We explained the issue of the heat over the next 2 days and the health and safety concerns of those living there and asked to expedite the request or allow us to get another company. Instead, they argued “our forecast says it’s only going to be 102 today.” And asked what our health issues are? When I said if they are concerned over a 3 degree difference, I can send them a screenshot of the forecast we’re looking at but that that is most certainly not the point.

I contacted American Home Shield to submit a claim about my a/c not working. After waiting 45 mins and having a rep answer then “allegedly” the call dropped and calling back to wait 41 mins. Finally spoke to someone to submit a claim on work that was performed on a Monday and still having the same issue Friday. The rep tells me there’s nothing that can be done until Monday. Not only did I wait a month for them to service the unit with their vendor Total Air Care, but once it was finally done, it went bad again. My house is 93 degrees inside with a severe asthmatic mother and pets, the response of you have to wait until Monday is unacceptable. There was no empathy or sense of urgency. I advise to run and find another provider that cares about their customers and understands the severity of having no a/c.

What is most Americans' biggest investment? Their homes. So, when we (homeowners) purchase a product like a home warranty we look for protection of our investment. My home warranty was included when I purchased my home. The home is new to me, but overall it is 14 years old. We (homeowners) are looking for protection with the home warranty, there is trust involved here, between us (the homeowner) and AHS.

We purchased a house that has the original washer and dryer (from early 1990s). Over the past 3 years the washer has had at least 2 breakdowns a year. Each breakdown has resulted in several weeks of having to hand wash our clothes while AHS brings in a contractor who then comes and has to wait for parts and then finally returns to actually fix the problem. For a family with young kids, not having a working washer that frequently (with both parents working) has been extremely inconveniencing. Plus it’s particularly tough on one's job to keep taking days off work to wait for “4 to 6 hour” windows for a technician and then repeat all over again.

I have a mainline backup in my home. It's causing my basement toilet to back up into my basement shower. I submitted a request to AMERICAN HOME SHIELD specifically for a STOPPAGE. The technician shows up to my home & within 10 minutes he tells me that the main line needs to be snaked out. He then tells me he has no snake on his band to perform the service & that he has to get authorization to do it. This was at 11:30 AM on Friday September 14th. It is now 9:30 PM, I've had the $100 deductible taken out of my account, when I go online to see the status of my request, it says CLOSED.

This morning a pipe in my ceiling leaked. Had to turn off water to the home. Called American Home Shield. On hold for 30 min, they assigned a plumber who later called and said he cannot come out for 3 days. Called AHS again, on hold 30 min, was told if they could not find a plumber by end of the day to call back. I called back. Was hung up on twice. Called again, on hold 45 min. Gave up. Canceled Call. They are great at taking my money, but when it comes time to get the service I pay for, they treated me like crap. They did not hold up their end of our contract so I will be speaking to an attorney. Here I sit with no water still. Please do not waste your money on this company. I am so disappointed!

The water heater went out and I couldn’t get it to light. I called American Home Shield and they said somebody would be in contact. I looked up the water heater company and contacted them directly. They said that certain part always goes out and they would ship it to me when they have it by Friday. The guy that works for the contractor came on Saturday. I gave him the part and he fixed it.

An AC technician came out when our AC unit was down, but he couldn’t make the repair. The contractors that American Home Shield send out are normally very good. But this guy told us that he never seen a thermostat like ours. We have an older system and thermostat, and he had to call in another guy. He told my wife that they didn't know how to replace our thermostat and that we may have to rewire the whole thing which would cost us thousands of dollars. It was ridiculous.

I submitted a claim for the air conditioner over the phone to AHS. Submitting the claim went very well and they were very good at quickly sending a contractor out. However, the first contractor I had was horrible. I called them back and told them I didn't wanna work with this person. AHS listened to the problem that I had. They didn't try to convince me to stay with the person when I was unhappy with him. They got me another contractor and had him out here very quickly.

I heard a noise in my air conditioner and something wasn’t right, so I sent a claim to American Home Shield. The technician showed up a couple of days later. He identified the issue and repaired it. The guy wasn't instrusive and he did a great job. The only thing I don’t like about American Home Shield is the way the payment process itself. I don't mind paying 75 bucks to AHS, but their payment options are either pay it right after submitting the claim or they will take it out of the account after the contractor was done. I personally don’t like anybody going in my account to take my money out. I would rather write a check or pay with my credit card on my own. So I don’t like that AHS only gives those two options and both entail them going into my account and taking money out.

I filed a claim online with American Home Shield for an ice maker that had a hole in the tube. The process was easy as a pie. The contractor that AHS sent out replaced the tube and it is now doing good. The AHS reps that I dealt with were very professional and took care of my problem. It was my second time filing a claim with them and for nine months that I've been with them, I never had a problem. They're really good. Everybody should have American Home Shield.

Recently, I had an issue with the AC. I came back from a vacation and it wasn't working. Submitting a claim to AHS was easy. We called them and when I spoke with their rep, everything was pretty quick and to the point. We had an issue with timing and dates and they did everything to push it forward, and get us back up when we needed it. When the contractors came, they checked everything and knew exactly what the issue was. They replaced the fuse and they were gone in less than five minutes. Renewing with AHS was simple as well. I told them that I wanted to renew and they renewed it, and then they sent me my bill. I have already recommended American Home Shield.

When I had a plumbing issue, Hers & His Plumbing Florida came out for it. They’re not responsive to phone calls. The man who was the manager told me that I needed a valve for the bathroom plumbing issue so I called and left a message but they never called back. It seems that I lost a lot of time. American Home Shield wanted to send in the plumber to follow up, but I said that they can’t come in if they don’t have the valve. It delayed the process of getting the part ordered. Even American Home Shield called Hers & His and they were not satisfied with the result. The woman assigned to me in American Home Shield got me a different plumber on a Friday to finish up the project.

I made a claim online for my garbage disposal and the process was simple. AHS was very fast and the contractors were great. It took 15 minutes tops for the contractors to do what they needed to do and go out the door.

The AHS website is easy to navigate and when I submit a claim, it’s online. We just characterize the problem, write a couple of short sentences to what it is and the supplier is contacted. They contact me, come out within a day and I’m perfectly happy. Usually the suppliers show up, identify themselves and ask me one little clarification about what the issue is and then they tell me where we'll start and off we go. The quality of work has always been good and I’ll never be without a warranty.

The AC quit working and I submitted the claim to AHS online. However, I have two AC units and I didn't get to choose how many needed to be repaired. The person that fixed the AC was great and completely understood. He checked my unit that day and I asked if he could check both ACs that day and try to send in paperwork. He tried to send the stuff in several times. Every time I called, he would say, he had sent it in and that he would send it in again. However, AHS said I had to submit another request.

Our air conditioner wasn’t cooling and it wasn’t holding temperature when it did. It had been checked out prior to our purchase of the home, and I asked them to check it out with two different sources, which they did. American Home Shield had already provided work on the units under the former owner so we wanted to double-check ‘cause the last thing we wanted to do was have the months of June, July, and August without air conditioning.

I had a clogged drain and I called American Home Shield. They took my credit card, charged me $75 after it was over, and they sent a good plumber. He was very professional and he also asked if there was any additional problems. I mentioned one other very small problem with the outside faucet and he fixed it immediately. It took about 30 seconds for him to fix it which was disturbing to me because I’m not a plumber. But in any case, I was very impressed with him. Everything has been dandy since he came out.

When we filled up our dishwasher and ran it, we noticed the carpet was wet near it. At first, we thought some ice had melted so we didn't think about it. Then, we ran it again a few days later and filled up the dishwasher. We could see the water coming out from under the dishwasher and going across the carpet. So I called the plumber that I knew in the area and asked if he wanted to look under the dishwasher cause it had a leak. When he did, he opened the bottom and turned the dishwasher on. He then said it has two leaks by the motor.

I had a problem with my AC wherein the water was stuck somewhere. I filed a claim with American Home Shield and the contractor that they sent out came twice to fix it. They did a good job and my AC has been working good since then. Overall, my experience with American Home Shield has been excellent.

Months ago, my refrigerator needed to be repaired and it was not a very good experience. The initial process was fine though. I called AHS, spoke to someone and put in a request. It was easy. Then the technician came out. He ordered a part, tried to fix it and it didn’t work. He came out again, ordered parts and didn’t fix it. Then he came out again and ordered the parts.

I’ve had a billing issue with AHS that went on for a while. Eventually, we got that rectified. However, what is going on now is that I paid the company a copay but they keep sending me a notice that I still owe them $75. I spoke to a lot of different people and people read back the notes and they made promises. For instance, with the plumbing company, I called their rep and told her that I paid. The rep said they had the receipt. They had called immediately to American Home Shield twice and told them. However, a month later, it’s still on my record that I owe them $75.

We couldn't get our jacuzzi to work and we filed a claim over the phone. Two gentlemen came out, checked everything out and they were very pleasant. The problem was an operator error and I never had a jacuzzi before, so I learned a lesson. We've told others to check into Home Shield and see if it works for them, but it is a bit pricey, so a lot of people we've talked to don't think it's worth it. However, we've had very good luck with AHS.

American Home Shield has sent someone out for us for several instances. One was the refrigerator, another one was a leaking bathtub, and I think the third one was regarding a dryer. It's frustrating when I call 'cause they direct me to a website, which is a downside because I don't have internet. Also, I'm put on hold when I call and it takes me about 45 minutes before I get to a person. The reps I get are not so warm, but they're okay. It could have been better if they could at least fake excellent customer service. Still, they get the job done. On the other hand, the contractors who come know what they're doing and so far, the repairs have been good. Overall, I'm happy to know that I'm covered if something breaks. American Home Shield is a good back-up.

I’ve been with American Home Shield for years because I have old appliances. It's easy to file claims on the phone and I love it. The only problem is that I wait a long time on the phone to reach someone but other than that, once I put the claim in, the appliance person is very good about calling right away and setting an appointment. I also like the way everybody connected with American Home Shield calls first before they arrive. It has worked really well for me for years.

American Home Shield sent a contractor out within a day after I called them to submit a claim for my plumbing. However, the problem wasn't the plumbing. It was the septic tank. The guy who came was friendly but the septic tank isn't covered so I had it fixed on my own.

Hold time to call for service is horrendous EVERY SINGLE TIME. Tried to request service online, lo and behold, they have my account past due for the premium that they automatically debit monthly with no issues and they actually charged my card the day I needed service, on the due date of my premium. Sent a private message via Twitter, "We are not here right now, please call". Decided to cancel my contract and they are charging me $7 for administration fee!

Horrible customer service. Repeatedly hung up on while trying to report a problem cover by their policy! Will be looking elsewhere. Hot water heater is out and smelling gas. No response. Have called back repeatedly. No callback either.

This company does absolutely nothing but charge you $75 for people to come to your house to tell you how many hundreds or thousands of dollars you need to spend to get the "warranty." I already had a roof inspection and the only issues were to caulk a couple of nail heads. AHS came out and said I need to spend $1500. Hot water heater broke 2 weeks ago and they want $750 for additional modifications to swap out my hot water heater that is FULLY COVERED. I could not afford and requested a cash-in-lieu. It's been a week with no hot water and they still haven’t contacted me. Every time I call it's 50 minutes+ of wait time. I'm waiting to find out how much they will give me towards a new hot water heater so I can have someone reasonable install it. I've never been so furious with a company in my life.

Was told a plumbing issue outside was covered, plumber comes says it's not covered and they wouldn't charge me the 75 service fee. Charges me $325 to fix it, still got billed 75 and AHS won't make it right.

We have been without AC for a month and no one seems to care. Long story short, after 2 visits from the repair team it was noted we needed a new compressor, that was 2 weeks ago... AHS says the compressor is in a warehouse and in the computer indicating it is in the warehouse. The repair people have been to the warehouse twice and no one can find it.

I have a AC unit broken for the last 5 months. AHS sent 6 or 7 contractors and they fix the AC which runs for a few days then blow the hot air. AHS do not cover the coolant or any expensive parts. I spent $1500 in last month and still AC is not fixed. When one contractor could not fix it (because it is not fixable), they send another contractor and they fix it and spent 1000s of dollars for few days again the the same story. They need to replace the AC unit but they never do that. I heard the same story from my friend too. Finally my friend replaced the AC from her pocket. So DON'T trust AHS to fix your AC's expensive parts. They do not cover the cost. They say they will cover only up to $590. Customer has to pay the rest. It could be thousands... GO FOR ANOTHER company.

I called AHS to have my AC services as it wasn't cooling. The AC company responded quickly and accurately diagnosed the problem was a faulty TXV valve which causes the coils to freeze up. To fix the problem the AC company wanted to charge me for 5 pounds of Freon at a cost of $375. Freon isn't a covered service. The problem is the AC didn't need any Freon and you don't have to remove the Freon to replace the valve. It can be pumped down to the compressor why the valve is replaced. AHS wouldn't send another vendor to do the job correctly. They offered me a buyout a fraction of the cost of the service. The buyout amount didn't even cover the cost of the part.

I reported a problem with my washer and it is over 3 weeks and there is no response back from AHS or their contractor. I have spent countless hours on their customer support phone hold times. After spending hours on hold when you get the support agent they just say that they are running behind and have not been able to do a part search. To add, if you have an expensive brand of appliance they will offer you a cheap brand replacement than repair your appliance. BE CAREFUL BEFORE SIGNING UP. THEY WILL KEEP REFERRING TO THE SMALL PRINT ON THEIR CONTRACT - BUYER BEWARE!

I have tried for over 2 weeks to schedule service for appliances in need of repair. I have paid my policy monthly. Never missed or late on a payment and when I go to use the service I have paid for it is almost impossible to get help. I have tried 3 times to set up service for my home and they keep routing me to the same service provider. That service provider has never once shown up or called to set the appointment. I reach out to American Home Shield and after being on hold for 48 minutes they tell me they have no one to service my location and a dispatcher will call me the next day. They never do. Mind you I live 20 minutes outside of Washington D.C so there are plenty of service providers around. Still broke and disappointed in the customer service. Do not use them for your home warranty. I will move my business.

Had contract with them for about 5 years or so. Never late on payments. Replaced old refrigerator per contract with new one in March. From day 1, icemaker leaked. Reported it, they sent a fellow, it was repaired, supposedly. Soon after, they sent me notice that when my contract ends. It would not be renewed. No reason, nothing. Their billing is messed up also. Kept sending me a bill for a"service fee" paid at the time of service! Today, same new fridge has another leak with icemaker! Poor service even customer service, esp AC guys that gouge Freon but they don't give a damn. I never refer these people!

I submitted a claim to American Home Shield online for a washer that needed a repair. Their website was user-friendly. A contractor came and he was wonderful, very friendly and knowledgeable. When he looked at the washer he said, "This is gonna be an expensive repair." He knows his business and I like that. When they gave their report, I got an email saying that there were so much to be fixed and they offered to buy me a new one. I haven't received my new washer yet because I was going on vacation the day they showed me what they would get for me and I got sick when I came back. They offered me a GE washer and I'd really like to get a Whirlpool. So, I sent an email today asking if they would allow me to buy a Whirlpool and I am waiting for a response to that. So far, I'm extremely pleased with AHS and I've already recommended them to other people. I told them that it's worth the money and they have good people.

American Home Shield (AHS) Charged us twice ($75.00 on June 14, 2018, & $75.00 June 18, 2018) for one service call. The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call. The 2nd company showed up, but decided the problem was neglect. AHS again debited our account for $75.00, Immediately before the 2nd company even showed up. The 3rd company showed up (2nd opinion), with the part and repaired the problem in 20 minutes.

My refrigerator was not working. I got on the phone and submitted a claim with American Home Shield. The first contractor that showed up stated nothing was wrong with the refrigerator and they just needed to refill the Freon. However, I was very disappointed with them because they didn’t diagnose the problem correctly. I ended up having another company come in and they stated that the compressor had stopped working. The tech then took care of calling AHS and they told him that some of the parts were under warranty. The refrigerator was only three years old. So, the tech called LG and LG stated the part was under warranty but has to be reordered. Also, LG needed an approval letter from a different department and that dragged on for two weeks. I called back, ended up waiting and waiting. It was a very frustrating experience.

AHS cashed out my Dryer and Refrigerator and refunded me all of the service fees that had paid out since June.

I recently filed a claim to American Home Shield for my furnace that was leaking water and it happened to be just a clogged drained pipe. I had a couple of other claims and the process has been very easy. I just go online, put the claim in and then, I get a call from the contractor and a technician comes out and fix the issue. I've spoken with their reps before and my interactions with them were very good. The contractors that we've had and their quality of work were good too. American Home Shield is a reputable company and very easy to work with, and usually, there's no waiting time. Their contractors come right out. So far, I’m very satisfied with AHS and I would recommend them.

My washing machine was leaking and I let it go off for about two months. It kept on leaking and it was getting worse. I tried to call AHS once before and it took me a while to get through on the phone, so I went and made the claim on the websiteir, which was convenient and easy. The contractor made an appointment and they came out in three days. They were professional and the gentleman told us what looked to be the issue and ordered some parts. He came a couple of days later with some new parts and he said we'll try something different. He ordered some new parts, came out, and that wasn’t it too.

We had the upstairs shower that uses the same hot water heater as the actual shower. The water with the upstairs shower was fine as far as hot and cold. We could feel the hot water coming out of the hot water heater. But when it comes to the actual shower, we had no hot water at all. It's a Kohler mixing valve there that's a one-lever deal that we would pull up and as we pull it up, it would go from cold to hot. But it didn't make any difference where we put it. It was cold water. I called American Home Shield and the rep told me when they thought Patriot Plumbing, the contractor, would be here and gave me their number. I called Patriot and the lady that answered the phone was very good.

American Home Shield was the best one I found and they have always been good to me. They take care of everything, they don’t lie, they don’t wait and then come out and tell you that they’ll only give you such money, and you can go take care of it yourself, and you end up spending all of the money for the part. I have used someone else before I got AHS and that one never paid for anything. I ended up paying for them to come out and then they gave me a little bit of money on. They didn't even pay half. I wouldn't trade AHS.

There was an issue with my air conditioner and I called American Home Shield to file a claim for it. Within that day, I got a call from the technician and initially, he said he was really tied up but that he’d try to get here. He did and he was on time. He looked at the AC, then he came back the next day. He came earlier than he said he was going to, looked to see what the problem was and he told me that he had to finish another job. Then he came back. I had two air conditioner heat pumps in my home and he added more Freon to both of those. There was a broken wire in the AC too and he repaired that wire and checked the pressure. Since he added the Freon, the AC has been great.

My dishwasher was only a year old and it stopped working. I called American Home Shield and Sears came out the next day. The contractor was great and he provided an awesome service. He explained everything to me. However, he didn't have the part then so the repair took 10 days. But the unit is now working well.

I called AHS over the phone for a plumbing issue and it was simple as could be. The contractor was absolutely great. He was really a good and easygoing guy to work with. I had a water leak and I thought my hot water stopped working, too. He showed me that somebody had turned off the valve. Also, one of the faucets in the bathroom and the sink faucet were both dripping, and he fixed those in no time. Everything has been perfect since the repair and I've told friends that AHS is brilliant.

We were having water on our bathroom floor and our disposal was leaking. I called American Home Shield and the rep asked me a few questions. Both of the claims were plumbing, so they were all in one call. The contractor company then got the information and called me. They scheduled an appointment and the technician came out within 48 hours, which was quick. Plus he was excellent. He looked at it all and thought about it, and he cut in the exact spots where the leak in the bathroom were. We couldn't tell where it was coming from but he located it in the wall. I was amazed because I never dreamed that he could locate it exactly where it was, so he did great.

J&C Plumbing came for a leak in my kitchen. I called American Home Shield and the claims representative was professional, courteous, and kind. My questions were answered and everything was resolved. I got the appointment where they took my information for me to get the appointment very quickly. The contractor came out in a couple of days and it was the same gentleman that I had the previous time. He arrived on time and he was fine. He did the job and did everything in a timely manner. He was professional, neat, and clean. Right now, everything seems to be fine. I find it assuring to have a warranty on my property and it's one less thing I have to worry about. I tell others to start with American Home Shield, give them a call, and then they'd probably wind up ending with them. I’ve had them for a number of years now and I’ve been satisfied so far.

If American Home Shield could become better in a certain area, that would be in getting all the people who answer telephones on the same page. When I called up American Home Shield about some water accumulation at the bottom of our inside AC unit, there were a couple of different stories. We had just bought the house and the prior owner had said that he got a warranty company for us. I asked him for the information and he gave me a name and a telephone number. But at first, he couldn't find the paperwork and American Home Shield said there was no paperwork and that the prior owner had never sent the money or paid for the warranty. Once they told me that, they said it would take three days to have someone come. I called up another company in my area to have them look at the AC. They came, looked at it and told me they couldn't do anything because the lines were frozen and I had to shut it off for a while. That cost me $200.

We had issue with our dryer. I submitted a claim with AHS over the phone and their reps were very good to deal with. Then the contractor who came out was excellent. The technician they sent out was very knowledgeable, got the help, found the problem, and was able to do a good job. He also did it in a very timely fashion. They responded really timely too because at the time, my wife already started washing her clothes and when she finished washing, she put them in the dryer and it wouldn’t work. So they kind of got us in really quickly, even the next day. Since the repair, the dryer has been working every day.

I used American Home Shield once and they helped me quick. When my washing machine was making a loud noise, I submitted a claim over the phone. The only issue I had was the first guy that came out clearly was not here to work on it. He came in a little car and it looked like he was going around just to look at the jobs. He told me what it was and said that they have to order a drum and come back. Then, they didn't do the work for whatever reason and sent to another guy who came out and said, "It's gonna cost too much to fix the part. I just want to replace it," then left. Then I got an email and a phone call that AHS was going to replace the unit and they were on it. They were quick for me. I have recommended American Home Shield.

Something was going on with our dryer, so I called AHS and they said they would send somebody over to check it out. It took two days before the contractor came out and fixed it. The contractor was wonderful and they took care of business. The technician said the dryer might squeak for a while because it’s a new belt. He said it would disappear after a while and it’s gone already.

The contractor sent to us by AHS for our air conditioning unit changed the transistor of our air conditioning. He told me that the AC is not gonna last longer and recommended that we get a new one,” and only him can give me an estimate for the new one. He said he would contact AHS and give the estimate how much AHS would pay and how much they were gonna pay. But after that, nobody contacted me. It is important that we at least know what's going on.

My air conditioning was not working. Airtronics came in and said the repair would cost $6,000. They didn’t have a very good attitude and I would not recommend using them. I told them I was not going to accept their bid then I dealt with American Home Shield and their representatives were not helpful at all. I called and told them I'd get it repaired myself and they could give me whatever they were supposed to. And they said they'd give me $300. I went ahead and had it repaired myself. I had to shell out money out of pocket. AHS didn’t give me any money and nobody from them called me or settled my claim. As far as I'm concerned, it is still open and they need to give me some of the money that I spent. AHS hasn't been very fair to me and I'm very unhappy with them.

American Home Shield is doing what I need them to do. I submit claims with them over the phone and I’ve done online as well, and both are really easy to do. Then I have my co-payment taken out and they come back with a text or an email letting me know who’s gonna be the local contractor doing the repair and that they will be in contact with me within 48 hours, which the contractors always do. The appointments are kept as promised, and the guys are really nice. They always let you know when they're coming and when they're en route, so it works out well. AHS got some good contractors working with them.

When the AC quit working, I called American Home Shield through their 1-800 number to see if it was covered under the home warranty and they said yes. I spoke with a professional and courteous rep and got a very nice and informative contractor. He let me know the reason why the AC quit working and what it was gonna take to fix it. He was very professional and quick. The contractor put a new motor and a capacitor and got it working again. But he had to come back as a part had to be ordered since my AC is older. Still, the contractor did a great job and the AC is working fine now. American Home Shield is worth it.

I have American Home Shield coverage on my home and on my rental in California. It's been warm during that time and everything was fine. One day, my daughter who lives in that rental unit noticed that the the air condition unit wasn’t getting cold. She called AHS and they sent a repairman in there within a day. He went up on the roof where the condensing unit is, looked at it and decided that the motor wasn’t coming on. He said that he was gonna go back a couple of days to get the parts but he came back the next day and got it done. I'd recommend AHS. I have recommended it to somebody already.

I have been with a AHS since 2000 and have some good experiences to boast about. My most recent experience, however, was not. My range could not be repaired due to the inability to get parts. AHS offered a replacement range that was bigger than my space. They are now charging me $175.00 restocking fee because I sent the range back. Then they offered one that was smaller than my space. Neither range offered would fit without modifications to my home.

I hope this is helpful... MONDAY I requested for an HVAC company to come out and figure out why my unit wasn't working... TUESDAY our small dog died out of nowhere... (autopsy revealed a heat stroke followed by a heart attack). WEDNESDAY a company by the name of TRADEWINDS MECHANICAL LLC came to my resident. After a lengthy conversation and very little work performed he said I needed a new unit. FRIDAY the company hired by AHS said he would take 3 weeks and wasn't interested. If I needed it sooner (keep in mind that we just lost a dog and it's 90-100 degrees in Alabama in the summer).

Requested microwave repair on 9/4. It's now 9/13 and we have NOTHING. We call the repair service, no one answers. We call the AHS and get put on hold for 40 minutes, then they drop the call. Three small children under the age of 5 and no microwave. We are definitely going to cancel the policy and go with someone else.

I have not had a good experience with this warranty. It was provided to me by the sellers of my home so I thought that it was a good deal. The last time I tried to use the warranty for a leak (which took almost 2 weeks to resolve), the final contractor stated that the damage was not normal wear and tear. So after taking my deductible, the repair was not made. I tried to explain to the rep that no one had been in the attic so I don't know how this could have happened but they refused to complete the order BUT offered to have an appeal done only if I agreed to pay a second deductible if the 2nd opinion confirmed the first. I recently submitted a claim for another leak from my AC. The AC guy told me that some pipe was missing and that I would have to call a plumber. The AC company then closed the claim. So I've paid another deductible only to have to hire my own plumber to resolve the issue. I will not be renewing this policy.

I was contacted by Stacy ** from the company and she listened to me and offered a refund for the money I paid for the well to be fixed! I was actually shocked that anyone reached out to me. So for that, I'll update my rating of them to 4 stars!

I requested service online and was told that I would be contacted within 24 hours. I wasn't. I called customer service and had to wait over 30 minutes to talk to a representative. She was polite and nice but didn't adequately explain why my online request wasn't honored. This is a second request for service because the repairman didn't repair the appliance properly the first time. It is frustrating having to call the repairman back more than once and then having to wait long periods of time to speak to someone in their customer service department.

After 8 years of being a loyal customer, I requested to cancel my warranty with AHS today. I'm covered through January, but I cancelled today because I simply cannot deal with the lack of service anymore. Disappointed is the only way I can describe my experience. I work in customer service and deal with difficult situations every day. This company is utterly out of touch with reality and their customers.

AHS misbilled me. They have agreed twice to rectify the bill but haven’t. They instead send me threatening emails. Don’t believe anything they say or commit to do. I am now going to report them to the State Attorney General's office.

What a scam company. My wife and I have been contract holders for years on several properties we own. However, we finally needed them on one of our properties and they are trying to deny our claim for an air conditioning repair. We are now being told we do not have ac coverage but yet a service tech was sent out over a week and claim was approved. The interesting part is we have a copy of our contract that clearly showed we have ac coverage. Someone in their company, probably the rude and ignorant woman we have dealt falsified documents and changed their contract. Again, we have the original contract. This is erroneous fraud. Apparently we are going to need to proceed with legal matters and be refunded for every payment ever made to AHS. Did I mention we own three different service based companies and I have never experienced poorer customer service.

I had a water heater that caused pretty serious water damage to my rental property. I called my home insurance company and they sent out a plumber. My insurance wouldn't cover the replacement of the water heater so I ended up calling AHS for the water heater. They sent out a plumber and it took him 5 minutes to diagnose that our unit is not repairable, warranty company has to send us a replacement. He told me that it cannot be done in the same day, which worked out for me since I had mold remediation going on to repair the water damage cause by the water heater issue. I called the warranty company the next day to see when we can have a new water heater and they deferred us to talk to the plumbing company that they sent out. I called the plumbing company and they told me that it will cost me $550 out of pocket to get a new water heater because it will require re-modification.

I have had 2 service calls for a washer and a dryer. First experience took 5 visits by a technician and 5 weeks to fix the issue. Second incident is ongoing and third visit is scheduled for the end of the second week. Customer service calls have usually consisted of waiting 30-45 minutes and a not very helpful rep that is not able to help. When I asked to speak with a supervisor they have "accidentally" hung up on me, or refused to allow me to speak with them. Recently it took 4 calls and 2 hours to speak with a rep to tell me they could not help me at all. The techs that they sent out have been sub-par and have taken 2-4 attempts to resolve the issue. This forced me to take many days off of work and forced me to live for weeks without a washer or dryer. The all around experience has been very disappointing and frustrating.

Air conditioner need replacement. First phone call from AHS-your co-pay will be $1700. OK. Sent technician. Second phone call-OOPS! We made a mistake.Your co-pay will be $2200... OK. THIRD PHONE CALL, from the contractor that AHS sent me----"OOPS!! If you want your a/c to be done tomorrow-you have to pay full price. $5900. Otherwise, you have to wait for 3 weeks for approval. But they will reimburse you". We are in the middle of heat wave 115*F, house is the oven and my tenant is pregnant with two little children. I paid $5900. Nobody gave me a penny back. I could have a better deal if I found contractor myself. Do not deal with American Home Shield and their dishonest subcontractors.

Got a call from my elderly grandmother about how her air conditioning went out this morning and my grandfather is currently out of town. She lives in Arizona and has been put on hold twice after being hung up on by one of the customer service representatives. She was told it'd be 24 hours before someone could come out. Oh, also, two numbers listed for this company are no longer in service... Hmm, kinda weird if you ask me.

My air conditioner was not cooling. When I called AHS to submit a claim, it was quick and easy and the claims rep I worked with was very good. While the air conditioner works well now, the time window when the contractor said they would arrive was not well communicated. The contractor got the ticket that Monday but they didn't contact me. So on Tuesday when I talked to AHS, they said the tech will let me know. Eventually, the rep at AHS said she would call the tech, only to say that the contractor isn't answering her. At some point, the contractor called and said he will be here by 4 pm. Nevertheless, I was satisfied because the tech sent out by AHS was able to fix my air conditioner.

It takes a long time going through American Home Shield to get things taken care of. But when the microwave wasn't working, the contractor came right out and they took care of it in a hurry. The contractor ordered the stove and microwave. But when they put the microwave in, it didn't fit. It was too big for the hole in the wall, so they had it sitting on my floor of my kitchen for about three weeks. My husband cut the hole bigger and then the contractor came back to put it in. He then bought some sealers, and put around it to finish it off. It looks really nice.

We had an issue with the thermostat where it was blowing out air but it wasn’t cold. The guy who came out was nice. The problem however was I have an Infinity system, and the company that they sent out does not work on Infinity. But he tried adjusting something and whatever he did worked so I didn’t have to call anybody back. Since the repair, everything is good. I have used AHS multiple times as well and I have been very satisfied with them. I have recommended AHS to a couple of people because my experience has been good.

We usually go online when we submit claims to American Home Shield since I don’t like to talk on the phone very much and it’s more efficient for me. However, my husband prefers to call in. Recently, we had a claim for the dryer and two for the AC. The contractors came in, reiterated the issue and fixed it. They also made recommendations on other products. Since the repair, the units have been working fine. The technicians were all great and I’m pleased.

I put in a work order request to American Home Shield for a pool plumbing repair and scheduled that with Tampa Bay Plumbing. The contractor came out and he looked at the issue. I explained to him that I have a pop-up cleaning system for my pool’s self-cleaning system. It was a little pop-up head and under the contract, I saw that those pop-up heads are not covered but the actuator is. When he came out, I told him that I have a lot of problems with the actuator and he can see that the pop-ups are stuck in position and it was reoccurring. He agreed with me and called his boss. he had a conversation on the phone with me standing there. He said that it was an old A&A actuator and it needs to be replaced.

My dryer was running but not heating. I put in my claim for it online then I got an email from American Home Shield within an hour. The next day, Joplin Repair called me and scheduled an appointment for the repair. The contractor who came was fine and he knew what he was doing. He got right on it and had it taken care of. Since the repair, we haven’t had any problem with the dryer and it’s been good.

I usually go online to file my claims to American Home Shield since it's easy for me. The AC went out so the technicians came back twice for it. They were good and they fixed it. That AC unit has been good ever since, but now I'm gonna have to call AHS back for the AC unit on the other side of the house. My experience has been good so far and I would recommend AHS.

We've been with American Home Shield for 23 years, and we always have good experiences when we submit a claim. We do it over the phone and it’s very rare that we actually get to speak to someone. Most of the time, we get the automated response. But the contractors that AHS sends out are always professional. We had an AC issue and when it was getting hot inside, a contractor came out and they determined it was the fan booster. They replaced the booster and some other wiring. A few days later, it happened again.

Our air conditioner went out and it was a battery or fuse problem. I talked to a recorded operator when I submitted a claim and I don’t like that. The recording said okay, I was good to go, but I didn't feel comfortable talking to them and I was not sure if I was saying the right thing. It was early in the morning when I called. I don’t know what time their operators come on duty. I’m also not sure if the recording makes the phone call or does an operator check the call and they call or who does the calling to the people. However, the contractors were fine and great. I’ve only had two claims with American Home Shield and so far, the contractors were out here in a matter of a day. Everything was good.

The light mechanism got jammed inside of the air vent over my stove, so I had to get the contractor to replace the part. I called American Home Shield to submit a claim for that and the rep who I spoke with was professional. The techs who came out were courteous, knew what they were doing and did a good job. Everything went well.

Our washing machine was getting a cold and was not finishing a cycle. I called it in to American Home Shield and their rep was courteous and very helpful. I got a call within 5 hours. The contractor came out, looked at the washing machine and made a recommendation that I needed to have my plumbing looked at. A plumber called me right back and the plumber was covered through AHS as well. However, the issue has not been fixed and I have to call AHS again because the washing machine is doing it again. American Home Shield was very expedient and they have been good so far, but I wanna see what’s gonna happen when I call them back.

I usually file a claim with American Home Shield by phone but now I do it online as soon as I figured that out. Recently, my microwave wasn’t working properly and the door was broken. The contractor that AHS sent out was really nice and fixed everything really fast. Now I can use the microwave. My experience with AHS has been good.

I like to call to submit claims to American Home Shield. The process is very easy. Recently, I called them to submit a claim for my pool. I had some filters that needed to be replaced. On the same day that I called, I was told it was gonna take a little longer. But, then, the technician said that he was on his way. He was in town so he would stop by. I wasn't home but he waited a few minutes for me to get to the house, and he got in. He ordered the part and he came a few days later as soon as he got it. He replaced it, and he was amazing. He was really quick putting it on. Since the repair, the filter has been working great.

The power went out and when the power came back on, the air conditioner was blowing out warm air, and it happened several times. It was really hot that day. The first time it happened, I turned it off and waited about half an hour. I turned it back on and it was still blowing that warm air. The first time the tech AHS sent came, he replaced the capacitor. Days later, the same thing happened. There was a power surge and the air conditioner went out. I turned it off and waited about half an hour and turned it back on, and it was not blowing out any cold air. In fact, it was barely blowing out any air.

My refrigerator had some issues and I submitted a claim with American Home Shield. The service was timely and it went well. Submitting a claim is easy but sometimes, the reps don't seem to take any information. When I got an issue with my washing machine once, I asked the guy if he wanted to know what was wrong and he said no. He showed up, couldn't fix it and said he needed all the parts. It ended up being two weeks or more before the washing machine got repaired. I thought if they asked beforehand, I could've told him what I thought the problem was and he would have shown up with something to address it. I was not impressed with that service but this last time, I was very pleased. The guy who came was professional and took care of the problem promptly. He fixed the refrigerator right off the bat and was here about 40 minutes.

It's easy to call and get things fixed through American Home Shield. When the sump pump in our basement went out, I called AHS and it was an easy process. We got the claim set up and the sump pump was worked on the next day. The technician was really helpful and he got the job done in 30 minutes. It was a simple fix. It’s a whole new pump so it’s working well.

I had to submit a claim for my faucet to American Home Shield. I dialed the 1-800 number and they assigned somebody to me. The plumbing person who came was highly qualified and he explained what the problem was. He diagnosed the problem and then he told me that he would see if American Home Shield even covers it. So he went outside and made a phone call, came back in, and told me that AHS would cover the repair it so he fixed it for me. Although everything is working, my deductible was 100 bucks and I don't think that it cost that much for the guy to come out and fix the screw. It was cool, though and I’m glad that I had that protection just in case they would have gone over a $100. While it's like having an insurance, I would still feel comfortable with paying for less. Overall, American Home Shield has excellent services. I’m glad I chose them.

Submitting a claim with American Home Shield is simple and it's not a problem but, getting the issue fixed is. The contractors are good and they always resolve the issue except for Tampa Pool and Spa who is horrible. My pump went out and it took me about two weeks to get my pool fixed. I had to call AHS every two days because they kept saying the contractor didn't submit the diagnostics and they're waiting on it. But whenever I called the contractor, it would go straight to voicemail and nobody would return my phone calls. So I called AHS back and they told me that they're gonna email the contractor, who sent the diagnostics but the prices were missing. I called back in two days and the reps told me that the contractor already submitted the prices but forgot one. In the meantime, my pool can't go without a pump or it's gonna turn green but the bigger issue is having to call AHS constantly to get something resolved.

I submit my claims with American Home Shield through their website and it was difficult. You could pick and sign up for different things but the problem was they would charge you for each time, even when you try to make them all at one time. So that once I had to make them, I had to call 1-800 just to tell them, I'm trying to make these claims while they charge me $100 for each one. It's like a default mechanism, it won't let you do it. But their contractor from Lucas Appliance was absolutely wonderful. He called every time before he came. He explained everything to me. He troubleshoots with me.

The fan frame of my AC broke and after I filed a claim online, American Home Shield sent Myers Comfort Specialist in Montgomery the next day. Two parts of the housing that hold the fan was broken but the contractors did a good job. They got my air conditioner running and it was a good experience.

The resolution, while slow was eventually solved and we continue to use American Home Shield. The initial experience was not great, but past and more recent experiences have been better.

During the first week of August 2018, my PTAC AC unit went out in my residence and I immediately informed AHS who is my warranty provider. Though their customer service agents have been outstanding in attempting to solve my issues I find the service technicians to be lacking. I have been waiting for my unit to be replaced now for over a month and through several calls have been informed they are awaiting the part and or unit. And I keep being informed that the service agent has been contacted to complete service.

After 7 days, American Home Shield has still not contacted me about my issue, even though I sent them the additional info they requested to further ID me. I have tried again (4th time) to contact them by one of the 10 phone numbers they have. Again, I was on hold for 31 minutes and never got a response. Hey AHS: My account number is **. I see you keep telling everyone that someone will contact them soon. Am I the ONLY one not getting contacted by AHS? My next contact will be with the California office for FRAUDULENT BUSINESSES!

I filed a claim 3 weeks ago and still am dealing with trying to get my leaking shower fixed. The original plumber who was sent submitted false information and was stating we had to pay them $150 for some additional work that was not correct. We requested a 2nd opinion so AHS sent a 2nd plumber. We have not yet heard anything back from anyone and online it shows our service is complete. We keep calling, telling them the job is not complete, nobody has done anything to fix the leak. We get told different stories everytime we call in. Today they said someone will call us by end of day tomorrow - doubt that happens. We really need our shower to be fixed and this is very disappointing. I'd rather have my $75 back and we would just hire a plumber outside of AHS.

My AC stopped working On August 26th. I had to have three separate techs come out from the AC company they partner with only to be told by the third tech that it was an electrical issue. Why the first two couldn't have discovered that I don't know. Regardless, they called in the request for an electrician after the visit. The next morning I called to confirm they received the request and was told they had and that it would be authorized within an hour. I didn't receive a call and called back where the representative said they had not received the diagnostic from the tech. He further investigated and after 50 minutes my call was disconnected. Nobody called me back.

Long story short, AHS selected a terrible vendor (Accord Appliance), which has horrible reviews, to come to my house. I did not research them beforehand, or, I would have never let them set foot in my house. It is taking over two weeks to get my refrigerator fixed, as they a "solid booked". Accord's customer service is simply put, RUDE, and they NEVER, EVER answer the phone. It is almost mission impossible to get someone to pick up the phone.

My home has a 21 year old central AC unit. As one would expect things go wrong with an old AC unit. Twice this summer we needed assistance from AHS to get a part replaced. Currently I am on Day 12 without central AC. The motor failed on the 21 year old AC unit. It has taken 10 days to locate a new motor. This is not surprising due to the age of the unit. This is an unacceptable amount of time to wait for a new part, especially this time of year. Some doors inside my house now do not close due to the high humidity levels in the house for this extended period of time.

Please don't use American Home Shield for your warranty. My central AC compressor went out. I went online and scheduled an appointment. They assigned Total Air Care to fix the problem. This is the worst customer experience I have ever had in my life. One week later and I still don't even have an estimate of if or when AHS or their contractor is going to fix the AC. I call three times every day for an update and AHS can't tell me anything and Total Air Care won't even talk to me. They tell me they are going to look into it and call me back. Nobody ever calls me back. I am on the phone with them right now canceling my policy. Do not use American Home Shield or you will regret it.

We have used American Home Shield for over 10 years. We haven’t had any complaints. We had 4 houses covered, one of them just recently sold. Now we have 3 covered, one of those is coverage for my mother’s house. The service can be slow sometimes but as long as it was done correctly we had no complaints. Thursday August 30th when leaving for work I saw water dripping from our dining room ceiling. I got my husband up who discovered water coming from a bathroom wall. He immediately shut the water off to the house. We are on well and septic, so we need our water. Relieved that we have AHS we felt we had no worries.

AHS assigned two Asko-uncertified companies to work on our dishwasher. After a month, our Asko remains unrepaired. AHS offered a cash buyout. The offer was about half of the original cost of the Asko. We had to order another dishwasher since AHS denied our claim to have the damage done by Company A repaired. No evidence to support our claim - my word as a 17 year customer against a company receiving an average of one and half stars in our area for home warranty repairs on Yelp reviews.

My experience with AHS has been inconsistent! I called AHS to request service with my ac unit on 8.18.18. The company I was referred to was horrible! They gave me the run around for over 3 weeks. I informed AHS throughout my process. I was told in 9.1.18 that my service fee would be taken care of due to the hassle and inconvenience. Was also told a supervisor would follow up with me with 48hrs. I received no callback as of today. I’ve called AHS Twice today only to be placed on hold for over 45 mins each call. (One was dropped???) I would not recommend AHS. They have no good follow through. Staying true to your word is most important and when a paying customer has to experience this type of service is not worth it!!!

We have been waiting almost two months for this claim to be completed. Have had the service people over to make repair seven (7) times! They keep promising a call back within minutes and it’s been over a week. Took seven half days from work and countless hours on the phone. Every call we wait between 45 minutes to an hour. Not one person in the company has shown any real concern for our situation.

I had a pool pump issue. I submitted a claim online to American Home Shield and found their site easy to use. Their reps got me scheduled for a local pool service. Thereafter, technicians came out and they were really good. They got the problem resolved on the first visit. I've been using the same pool service since then. Overall, AHS is a good service to use.

So ongoing issue here. We have had a tech 3 times and tomorrow will be 4 for our AC acting up and they are not getting the issue resolved. The first time it was fixed for a few months and then it went out again. They sent a company that would not go on the roof because of solar panels which I can understand but they had to send the claim back and we did not hear back from anyone. We finally got someone to come out on 9-10 and he stated he replaced the condenser motor before our breaker would trip about twice a day before this and he stated that was the issue. Well here we are the next day on 9-11 and the breaker was tripped again. I did not think much about it and just reset it and we went out for dinner for my wife’s birthday. We arrived home and again breaker tripped. I reset again but noticed after about 15 minutes that the House was not getting colder but the air was on. Oh it’s not blowing cold air at all now.

We bought our new home and shortly after, the AC tanked. The house got as hot as 84 degrees. I called AHS and it took quite some time to get someone out. Since then we’ve had 2 visits, and now no AC at all in a desert city! Both technicians told AHS it should be replaced but they refuse. It’s been almost 2 months and still not resolved. AHS would rather put a band-aid on it and it keep breaking than to give us a new one even though all the professionals are telling them it needs to be condemned. It’s 35 years old!!

I purchased optional coverage for my pool equipment and piping. I placed a call because I have a leak, it took 5 days for the company to show up. After a week of no feedback I called both the serving company and AHS. I was told by AHS they had to wait for a report. Well they got the report which said there were no visible leaks, which was told to everyone when the call was placed. The pool company stated that there should be a leak detection company called. The problem is no one told me. I spent over an hour on hold to be told today that my optional coverage that I purchased isn't covered? What? I have now been waiting to speak with a supervisor for over 40 minutes and been on the phone for an hour and 40 minutes. How is it that I pay for optional coverage to be told even though you bought it we aren't covering it. Sounds like fraud to me.

My washing machine, ice maker and the microwave all decided to simultaneously quit on me within a week and I filed a claim for them with American Home Shield under the same umbrella as appliances. It has one trade fee. I filed the claim online and it took less than less than five minutes. Calling them though results in wait times that are usually enormous. Nine times out of 10, I’ll end up taking the callback and even when they do the callback, I’ll end up on hold for another 30 minutes after they call me back.

Our oven quit working so I went to American Home Shield's website and submitted a claim. Their site was very easy to use. The people who came to our house were very polite and knowledgeable. They couldn't fix the unit though, so they had to get another oven. But we're having problems with it and the doors are already discolored. Other than that, it's working very well.

The AC started to not blow cold so we called American Home Shield and had a horrible experience with the first contractor that they sent out. It was Texas Heat and Air. The claims process started around 6 o'clock on a Monday evening when we filed the claim. AHS got back with us that night and said that they would get in touch with the contractor, and they did. The next morning, we heard back from the contractor and that the repair was scheduled for Thursday which wasn’t a big deal. We knew it's busy because it was summer in Texas and ACs were going out.

You should consider American Home Shield. The price goes up each year, which is higher than I would like to pay, but the service has been very good each time we've needed them. We initially filed a claim online for the air conditioner and it was easy to navigate the website. We called to follow up and everything worked fine. Everything was okay with the contractor that was sent out and there were no mess. We're now okay since.

Once I came home to water pouring from my ceiling in my attic. I first went to American Home Shield's website to submit a claim but they were wanting to wait. So I called in and told them that I needed somebody at that moment. The rep I talked to was very helpful. She told me that there was a company that can come by Thursday, but that was two days away and there was a lot of water pouring out of my ceiling. She then told me that she would see what she can do and put me on hold. She called and couldn’t get anybody to answer, but she kept calling until she got somebody to answer and come out that same day. That was very nice. The contractor who then came was great. The issue was something simple. It was a clog and he unclogged it. He showed me where it was and how to keep it from happening again. Everything's working good now.

American Home Shield is going great now. I called them and submitted a claim for my dishwasher and Tucker Appliance Service was the contractor that they sent out. The tech came out to fix the dishwasher. He had to come back and put another piece, but he was great and he did the work.

My AC wasn’t catching up. It kept turning on but it wasn’t cold, so it was staying on the whole day and night. It was also leaking water through the top. I submitted a claim with AHS online on my phone and I also talked with their rep, which was great. But there was a misunderstanding. I made a claim awhile back about plumbing issues and they mixed up the claims. They sent the plumber the first time but they didn’t charge me for that. I had to tell them that I didn’t need a plumber and that I needed an AC guy.

The first guy that was gonna come out for the microwave issue called me and he set up the appointment. I told him that he needed to call my daughter since I work. I gave him her number and he never called her. Instead, he called me and when I didn’t answer because I was at work. He just left me a message saying he came to our house, but no one was available, and to call him back. I called him back four times and I got a recording. So, I called American Home Shield and they said they were gonna send somebody in. I have had several experiences with AHS where I’ve had horrible people come to my house that did not do well. I hate it when AHS send out the subpar people that are in business for themselves. I would rather have AHS send a company that's professional.

I had American Home Shield as an insurance 20 years ago. But after I changed homes, I had a cessation. So, no more insurance. Right now, I have a different home but I still keep the paperwork of AHS and the home insured. I like them. They have a good service. I called them when my refrigerator in my garage had a freezing problem and there was too much ice. The contractor that came out was very good and he did a good job as well.

The line was frozen outside next to the AC unit. We submitted the claim with American Home Shield over the phone and the contractor they sent out came in 24 hours. The day the technician came in, the line wasn’t frozen anymore. He replaced the capacitor and he also checked the pressure if it needed any freon. The AC has been working fine since the repair. However, when I did a claim on the air condition, I also did a claim on the electricity and they fixed a part of the problem, but they didn’t solve it. So, we had to call back and when the technician came back to fix it, there was another charge of $75. I was charged 75 in the beginning, so it was not fair that I got charged twice when the electricity problem should have been fixed in the beginning. Nonetheless, American Home Shield is a company you can trust and I would recommend it.

I called American Home Shield due to faulty light switches and because our ceiling fan would only run at one speed. They sent a contractor who swapped out the electrical outlets and looked at the fan. He said he was gonna pick the fan up the next day and he took care of it the next day. The fan now runs really well and better and it's keeping us cool. My issue however is that I submitted all my credit card information for autopay then I got it to link, but now they're saying I still owe them money. It's as if the system never took my information. But everything else is wonderful. As of now, things have worked out really well and having the home warranty has been convenient. The main reason I got it is because I'll be deployed, and now anything my wife would need, she can just take care of it.

When I called American Home Shield for my air conditioner, the contractor who came was very pleasant and professional. He told me what the issue was and got it resolved. And so far, I've had no problems with the people American Home Shield has been sending out. However, this company's customer service sucks. I’ve been having issues with them concerning my contract. When my contract was up and I had to renew, they sent me the bill for a whole year when I was with them for a monthly installment. Then when I called, I was assured that they corrected the problem. I made the payment for that month. But then the following month, they sent me another bill for about $740. So, I called again and was told that they fixed it.

When I submitted a claim to American Home Shield for someone to check our AC, I did it over the phone. The process was very straightforward. The air conditioning was working fine before, but I was just worried because of the water leaking out. When the technician came, he showed me what was wrong and he just pulled out the little tube inside. He was only here for about five minutes. Our experience with AHS was okay. AHS has a quick cycle. When you make a phone call, they call the subcontractor quickly and then somebody would come within a couple of days. And the people who came in knew what they were doing.

We had a leak in the attic and I spoke with an American Home Shield rep. I'm happy with their reps. The contractor and I made an appointment and the contractor came on time and fixed it. He was helpful, answered all the questions and explained everything.

My dishwasher wouldn't work so I tried to go online to file a claim on American Home Shield. However, something wouldn't work so I called them. A kid from Conner's Appliance came and he got here when he was supposed to. He was very nice, kind, and friendly. Everything went well and the dishwasher is fine now. Others have to get the same kid 'cause he was sweet.

My most recent claim with American Home Shield was for the leak in my garage. I got a leak twice. The first one was already fixed and it was a good experience. And then when the second time I claimed the leaks, I went online but it said it was already fixed so the ticket that AHS issued to the plumber screwed up with some things. They told me I needed to go back and call them to fix the ticket because it was something else. I contacted the plumber who said he didn't have time. They didn't want to send anybody because it wasn't an emergency. I said it was an emergency because it was going to flood my house. And they said, "You have to go back and change tickets to emergency." So I had to call back again to change the ticket.

The rubber seal on the trapdoor of our refrigerator's icemaker decided to have more waves than the Atlantic Ocean in the storm. Also, our washing machine was throwing everything out of balance and bouncing all over the floor. I contacted American Home Shield to file claims for both of the units. The contractors they sent were very courteous and professional. Since the service, both the units have been working fine. I didn't know my washing machine was a self-leveling one and I could reset it by pulling it forward. I learn something new every day. I've already recommended American Home Shield. I've told people the ease with which I could get work done through AHS.

I got American Home Shield on the phone when we didn't have any air, and they were good. The contractor took two days to get here, however, he was an air conditioner guy. The issue was the plumbing of the air conditioner, particularly the way the drainage came off. So, the vendors had to be traded and I requested for Greenway. Ever since the service, the unit has been great. American Home Shield does an excellent job.

Our air conditioner quit blowing cold. I filed a claim to American Home Shield and the person I spoke with was very polite, took down all my information quickly and also got back with me very quickly. The service technicians that they called out, AMS, called us back within a very short period of time and scheduled an appointment to come out and look at it. They were very friendly, efficient with their service, and helpful in explaining what was going wrong with the unit. They had it fixed the same day, so that was awesome. Everything was very smooth. AHS is a great service to have in getting things fixed if ever they break. Anyone who is selling a home should definitely inquire about it.

American Home Shield was easy to get a hold of and easy to work with. The techs came and changed our locks, and it was a very pleasant experience. The contractor was really good and really quick. He just asked me to show him the locks and put the other ones in. We've been with American Home Shield for about 6 months and it was our first claim. They covered the cost of the relocking and they did well.

The AC wasn’t cooling so I contacted AHS who assigned the request to Eagle Cooling and Air. They showed up and changed the filter. I had to call and create another request. After several calls, they showed up a few days later and changed the fan motor. A few days later I had to call them again for the same issue. This time the contractor never called me back and AHS insisted that I should wait for their call several days later. Every time I call them, I am on hold for at least 30 mins. Most agents disconnect the call before they pick up. When it is hot and humid, AC is a must but AHS couldn’t care less. I was told that if the contractor doesn’t call back within 24 hrs AHS will provide other options but to date they have refused to. I will never use them again and will do my best to spread the word.

We had to file our first claim at the end of August, we noticed our gas water heater was leaking in the garage. We call American Home Shield told them what was going on and paid our $100 service fee for the company they recommend to come out. The company that came out decided to come on September 3rd which was Labor Day! All the guy did was take a glance at our water heater and said, "Yup. Needs replaced", he was very unhappy that he had to be here on a holiday just for that. He told us everything looked good though he said we were up to code and did NOT need any modifications done, just a new water heater. We thought, "Great. Will wait to hear from American Home Shield". Well the next day American Home Shield calls us and tells us they will cover the cost of a new water heater and labor BUT... it’s going to cost us 800$+ to be up to code and for modifications!

Used the website to submit HVAC repair. Received a email and text that Low Country Heating and Air would be out on Tuesday 11 September between 5-7 pm. Took the day off waiting for them to arrive at 5:30. I get a text saying my appointment was rescheduled for 12 September between 6:30 and 8 pm. Totally unacceptable. Call AHS and of course I am on hold waiting for them to pick up. I been with this company for over 10 years. They have no problems taking their monthly payments but when it comes to providing for the customer no thoughts are given. Take my advice and run from this company. Do not use them.

On July 2, 2018, I requested repair service for my refrigerator. AHS's contractor inspected the refrigerator and could not able to find cause of the problem. After a week or so another technician came and ordered a board to be replaced. It did not work, and they ordered another part. They told me that they have to do try and error instead of calling LG to find out the cause of the problem. It has been over nine weeks and problem is not fixed. AHS has refused to send another subcontractor who could have better understanding of the problem.

Three small children in the house and the microwave stopped working. It took four days to send someone over and then nothing. More calls to the agency and can't get anyone on the phone to sort out what happened with the repair. Irresponsible company. Definitely switching to another.

Pathetic service. I have had multiple issues over the years and is seldom that the assigned vendor is able to fix the problem first time around. It takes each time over an hour to get thru to someone when you call. And when you do, you get put on hold and hold another 30 to 40 minutes. I am writing this review while holding for 53 minutes. This is regarding a service request placed 54 days ago.

Our house came with AHS. On the website it says electrical issues are covered. But the vent in the bathroom isn't. Not under the bathroom aspect or the electric part. We had another issue that wasn't covered either. We got leaky toilets. Finally something was covered. Plumbers called the next day came out in 48hrs. They called in and were put on hold. After 30 minutes of being on hold they said they had to go to their next job. They never got approval to work. So they came, we are billed $75 and our issue is not resolved! I'm paying for no work... all because AHS isn't doing their job. I'm still trying to get ahold of AHS. When they come back, I better not get a SECOND fee just because there was no approval to make the fix!!!

My husband attempted to contact them for over 30 min everyday. I thought he was over exaggerating so I attempted myself (using 2 different phones simultaneously, 2 different times of the day). No response. Unbelievable.

I had to call American Home Shield when my dryer was not functioning one day. They contacted the appliance repair person and they, in turn, contacted me. We spoke on the phone and they asked if I had the vent line cleaned out of lint. I explained that I had just bought the house and I had not done it since I had moved in and I don’t know if it had been done previously. They told me that sometimes the lint on the vent line will be the case. So my husband and I made the decision to contact the person that the appliance dealer suggested that would come out for a fee to clean the vent. And once we did that, the dryer functioned perfectly. It was a type of sensor that would not allow it to operate until that vent had been cleaned. In closing, everybody at AHS has been very helpful.

The washer and then the dryer needed some repairs. Ennis responded very quickly. I just had to wait for everything to go through the proper channels at American Home Shield. Ennis came and said that the bearings on the washer were gone. They decided it was too expensive to repair and replaced it. Then they did some work on the dryer. We’ve had to use it twice for one week and it got very hot and wouldn’t cool down. They came back out to look at it and replaced the dryer as well. Once they pronounced the appliances dead, it took four days to get the value. At first, they gave us a choice and there was no money involved.

We purchased the house and we had a home inspection done on it. Everything was working fine then, but the air conditioner went out. The outside compressor was not running and we did not have any air conditioning on a side of the house at a time when the temperature was about 100-degree heat. Our realtor reminded us that we have a warranty with American Home Shield, so I called them and they sent a contractor out. The contractor, Haskins Heating and Air Conditioning, came out the next day and they were very professional and quick. Surprisingly, they had the parts that they needed. They got the AC back in business and it has worked fine since the repair.

I had a heater that could not keep the temperature up at anything reasonable. The online process of submitting a claim for that wasn’t very friendly and was fairly difficult. Even when I’m ordering online, it’s quirky as hell. And now, I have a process where I go check to see if it worked and if I actually got the confirmation. It used to be I could file and forget, and now, I could not. However, once the heating and air company was notified, it worked fine. It took three days for someone to come out and the interaction with the contractor was great, but they were fairly slow, to contact and to get out. But it was what it was and it was cold to get out at the time. It’s been several months since the repair and the heater works fine. It still struggles. The problem is the unit appears to be too small for the house. So, this heating problem is probably gonna rear its ugly head again.

American Home Shield has terrible customer service and terrible contractors. I filed a claim on July 16 for our air conditioner that went out and since then, the contractor has tried to fix it a couple of times but they've messed up the repair. I got a new schedule and it's supposed to be fixed next week. Aside from that, American Home Shield's frontline CSRs are also terribly trained. They are the worst. I've spent hours on the phone waiting to talk to people and trying to find anybody who knew what they were doing and could help me out.

My washing machine didn’t work. Filing a claim for it over the phone with American Home Shield was easy. The contractors that they sent had been out here before for the same washer and they were awesome. They got it fixed quickly and they were very courteous. Unfortunately, the washer needed a transmission. The tech came out the next morning after the part came in and got the washer working. I love the contractors that AHS uses, like Martin's Appliances. They come out as soon as they possibly can and they get the job done. Previously, AHS sent people out to replace my AC heat unit, too. American Home Shield was awesome and they have kept our service charge low. I'm billed $75, whereas for people that just joined up it is $125. I'd recommend them.

When our refrigerator had a leak, I submitted a repair claim with American Home Shield over the phone. Their rep was very good and it was easy dealing with the contractor they sent out. He was telling us what had happened with the refrigerator and talked to us about what he was doing. It’s working good now. However, AHS was getting too expensive for us that I couldn’t renew, so I went to a cheaper company. Other than that, they were great and we had an excellent experience with them.

I’m a real estate agent and I’ve been selling American Home Shield warranty since 2010. Also, I've been using them personally for three years now. I've had very professional contractors through AHS. Though the customer service from AHS is not always up there, they always do the right thing in the end. However, I’m really upset with them right now. They are not servicing me properly.

I went online to file a claim with American Home Shield and it was very easy. The contractor came the next day to fix our kitchen sink. The warranty pays for itself. I would encourage anyone who would ask about them because in the long run it is worth every penny.

Submitting the claim for the repair of the air conditioner was quite simple. We did it online and it was handled very quickly. I've also done submitting the claim over the phone and it was equally satisfactory. The contractor called us immediately to set up an appointment and they arrived exactly when they said they would. They had to order some parts and they came back. It was pretty quick. It was in within a day or two and they fixed the problem. They did a good job and we've had no further issues with it. I would recommend American Home Shield and I would tell a friend they need to join up.

American Home Shield had done what they said they would do. When my microwave quit running I filed a claim online and they sent me the information. The contractor came right out to check. He fixed one thing and it lasted for a little while, and then it quit again. It was what he was afraid of. He told American Home Shield about it and then the part that was bad, was not one that was replaceable. You had to change the whole thing. So the contractor worked with American Home Shield and made it easy on me. My microwave got replaced and the new one works great. I also had a plumbing claim and I was able to have it fixed without a problem.

I had an LG refrigerator that had a broken ice maker and was also leaking. I filed a claim to American Home Shield and their claim process was very easy. The contractors that they sent were punctual and friendly. They put a new ice machine in it and fixed the defroster and kept it from leaking. It took about 10 days from when I made the call to when it was actually fixed. The guys came out within two days but they had to order the parts and came back to repair it once they knew what was wrong. The ref has been wonderful since then. It was my first claim and it was a pleasurable experience.

My dryer was making an ungodly sound and it was making me crazy It was squeaking and it sounded like metal-on-metal scratching. I went online to file a claim with American Home Shield and it was easy. By doing it online I can get the claim done faster and I don't have to wait on hold. We had to have the contractor come out in the evening because my husband and I both work. He was here for just a few minutes and he had to order a part. He was gonna come out the next day but nobody would be there in the morning to let him in, so he had to come out for another week.

We were having issues with the ice maker on our refrigerator as it was working intermittently. I called American Home Shield and we had about five different visits from their technicians. That was a little inconvenient, because my wife and I both work, but we survived that. After I called the first time and the technician came out, I turned it over to my wife and she coordinated with them. Then, I was told I had to be there two o’clock in the afternoon and meet with the technician. Finally, they fixed the ice maker and it has been working since. The technicians that we had were all fine and courteous. And as far as the ones that I met, they showed up on time when they said they were gonna be there and their visits were very brief. Overall, I’m pleased with American Home Shield and I would recommend them.