Allstate Car Insurance Reviews

I had Allstate for home and car. I discovered recently that Allstate car insurance I was paying double compared to other insurances. Also, their staff not knowledgeable about their products misleading customers. One particular agency is Christine ** insurance located in Manassas VA. I complaint to corporate office and also changed my insurance. KEEP AWAY FROM ALLSTATE. The company overcharge customers and above all they DO NOT KNOW WHAT THEY ARE DOING.

Have rain pouring in our house and Allstate isn’t helping us at all. Said they’d fix the drywall which would literally just get soaked all over again. They won’t help because they can’t see damage to our siding, even though rain is pouring in multiple places on one wall of our home suddenly. Estimates repair is $15K. They won’t help us at all.

You're NOT in good hands with Allstate. Consumer beware. I've been a customer for 11 years - auto, home and life. Paid premium prices for comprehensive auto insurance. Bought a used vehicle on December 30, 2025 in pristine condition for a good price at fair market value ($21.500). I drove it less than 100 miles and on Jan 25, 2026 an interior fire from a heater blower caused enough damage that Allstate deemed it a total loss.

I had a horrible experience with Allstate. They aren't my insurance provider but I dealt with them because a person insurance with them hit my vehicle. I should have known they were up to NO good when they asked me the innocent bystander to pay for the rental car and then claimed I would be reimbursed for it. In hindsight I should have been told in the initial phone call when asked what body shop I would be using and them setting up a reservation for me with Enterprise of a daily rate they were going to cover. I wasn't provided this information. Enterprise didn't have a car available which I would assume is what they only cover at full price, even thought I drive a nice pickup truck. So since I was given a daily rate I assumed they would cover whatever vehicle was available at the time at full price. I was so very wrong.

My overall experience was fairly good until this past year. I change to a different company, and my mortgage company sent the renewal payment to Allstate after my cancellation in error. Since March the check was sent, and Allstate staff has confirmed the check was cashed 4/6/26. I have called multiple times a week. I have reach out to my mortgage company they have provided proof of the canceled check and to date 5/8/26. Allstate refuses to return the payment to me or my mortgage company. Every call is a different reason why they can locate the money to return it.

ALLSTATE IS HORRIBLE!!! DON'T DESERVE EVEN 1 STAR!!!! First they don't provide you with the correct policy & payment info. I was quoted one thing, and billed entirely different. I asked was roadside included in the quote and was advised yes, then months later discovered this was a separate payment and was auto enrolled by an Allstate rep directly. I've never been able to login for roadside assistance, but they were taking my money using the payment info provided to start the policy and never advised me. Fast forward to today, and I'm finding out the policy cancelled. There was no call to try to keep me as a customer, but still took my money for roadside assistance.

I purchased renter's insurance from Allstate last December. I was supposed to be paying $22.89 monthly through automatic payment withdrawal. A few months in, they stopped billing me, then sent me a notice of cancelation due to nonpayment. Next thing I know, I'm being contacted by a collection's agency for this outstanding balance of $45. When I tried to contact Allstate, I couldn't get through their automated system with any department accept sales. I had to speak to five different people over two hours in an attempt to dispute the matter. Finally, an 'executive insurance agent' told me they refunded me the last payment I made, then tried to bill me for two months at once. So they tried to charge me $45 at one time when they were supposed to be taking $22.89. She said my bank rejected it, which makes sense, but I was never notified of anything from my bank.

Their insured lost control of his vehicle, literally uprooting my custom mailbox, wiping out 50 feet of mature landscaping and taking down a portion of chain link fencing. Allstate has been the worst to deal with. I have taken time off of work to get estimates which either they don't show up or call back to even schedule. I've emailed a bunch of photos and sent estimates of people who DID show up to quote the repairs. Allstate finally paid a partial claim sending it to my credit union that I haven't done business with in over 15 years, even though I still have my IRA's and VISA with them. My Zelle account is tied to my Wells Fargo Bank, so I have no idea why they sent it to my CU account?

I am joining the crowd in encouraging everyone to NOT use Allstate insurance for coverage. Their policies are disrespectful to their own insured customers and those persons unfortunate enough to be involved in an auto accident with an Allstate customer. Four weeks after being struck by Allstate insured driver, I cannot get any positive resolution for repair of my car. Allstate has a police report indicating their insured is at fault but will not proceed to have an adjuster evaluate repairs. Review after review indicates they delay and devalue claims for all parties involved. Avoid Allstate at all costs.

If I could only put a 0. Customer over 15 years. Got my car stolen and they dragged their feet and picked apart my policy to only give me $3,000 on a stolen car that was still worth $10,000. Then my roof needed replaced at $25,000 and did the same thing and gave me $6,000 and claimed that it was changing policies across the company on roof coverage. Now a year after canceling they are sending over to collections a $300 bill trying to say my last payment was returned and I still owe another month.