Allstate Motorcycle Insurance Reviews

I say that because the amount of the "settlement" was probably $500/$1000 short of the actual market value of the bike. I repeatedly told the estimator this and they wanted us to hire an independent appraiser and an umpire to mediate, at my expense. We've been Allstate customers for more than 20+ years and I told the adjuster that I was curious about the "accident forgiveness" program, no such thing on motorcycle policies.

If ever there seemed a justifiable time for accident forgiveness, it would be this case. I wasn't driving the bike. Doesn't make a difference. I've been switched back and forth between separate adjusters, an outside company picking up the motorcycle, and I'm still trying to find out when I'll get the check... a terrible way to handle a claim.

If this was the first issue, I'd probably write it off as a one time incident. However, we recently found out we had been overpaying on our auto and home policy for at least a year or two. Were we offered a refund? No, they said it was an "oversight", and that they would make the necessary adjustments. Needless to say, we've switched the home and auto insurance. We're also going to switch the motorcycle policy. The bottom line is this, Allstate used to be a good customer relations company but have put profits ahead of the customer. They really couldn't care less about your issues, they only want your money. Take your business to a company that might actually care, not Allstate. That's my two cents.

The shop sent them itemized list of parts, with part numbers and part description and yet they are still hung up trying to say some of part numbers don't match what is on my totaled Harley Davidson. The only part they would tell me info was wrong on was windshield. Upon calling shop they confirmed the windshield part number was wrong. The part number they used was for stock windshield and within 10 minutes shop sent correct windshield part number confirming their error. They noted part price didn't change however. The adjuster was asked and refuses to give me list of parts he's claiming aren't correct. Shop that did appraisal called and offered to go over parts one by one with adjuster but he refused shops help.

Was told by another Allstate agent to contact my agent. He'd be able to help. Dave our agent stated 2 days ago he'd have adjuster send list of parts they claim are wrong. Asked Dave today where list was letting my agent know that adjuster didn't send it. Dave agent replied stating to call Chris the adjuster even when I again stated that Dave said he was having adjuster send me list of parts adjuster claims aren't on my bike. To once again have question avoided and defected by telling me yet again to contact the adjuster. You are not in good hands with Allstate. Rather they are using their hands to flip you the bird with both hands.

They then called me and told they were just going to keep the money even though I no longer owned the bike. I tried e-mailing the company at its website and received a reply the keeping the premiums if the policy is cancelled within 60 days of renewal is "a strict rule" even if the customer no longer owns the property. If they I will go this far to avoid returning unused premiums, I hate to think how far they will go to avoid paying claims costing much more. DO NOT USE THIS COMPANY.

An appraisal Rep never went to the Motorcycle Center to go over the damages. One week turned into two weeks and the week of Aug 20 someone finally goes to the Motorcycle Center to get a true price of repair. The cost was teetering with being Totalled. We tried to work some numbers which involved me taking some sort of discount on the deductible plus a credit but we felt it not worth fixing since the bike had yet to be taken apart. There's bound to be more damage underneath the surface and there was no room to cover anything additional.

I made the decision clear to the appraiser to total the bike. He said "ok", all I needed now was to collect receipts for aftermarket parts and have them ready by 21/22 Aug. 23 Aug rolls in and the tone of my appraiser has changed. He tells me he didn't say the bike would be totaled. The bike has been in storage since approximately June 10th at $76 per day. They're not paying that. He just got this 5 days ago. "We're gonna fix the bike." "Excuse me!" He adjusted the repair numbers below the totaled amount except it's still not enough to cover the damage. Now in getting the runaround. Claims rep, missing. Call corp, leave a message. Every website and POC takes me to my Allstate rep and back to the claims rep. This looks the rebooting of and already jacked up process.

We called our agent, made a claim, the adjuster AND his boss came to inspect. They sent my fiancé a preliminary settlement in writing. Told him he would receive payment to get the repairs started and then later they would settle fully. Well, 20 minutes later, a very rude woman from GA called and said his bike wasn't covered because he didn't have collision and because his bike 'collided' with the cement floor, they wouldn't cover it. Both the agent AND the adjuster said it was not right. But still, it didn't get covered.

2 weeks later, our truck broke down... We pay monthly for roadside assistance coverage via our insurance policy... So, we called them... Sat on the side of the road for 3 hours while they gave us every excuse under the sun why the tow company wasn't there yet... Then, told us they didn't have a tower to cover the area... So we were forced to call and pay a tower ourselves, for which they refused to reimburse us for.

I would NEVER recommend Allstate to anyone! They are a horrible company. They steal from their customers while they promise to provide a service for them which they don't provide. With Allstate Insurance, you're in the worst hands ever! We have since dropped them for motorcycle and auto coverage. We will also be dropping out homeowners as soon as we have a home inspection for new insurance. Good luck to all those who still have Allstate coverage. I hope you have better luck. But my guess is... You won't!