Allstate Car Insurance Reviews

I have homeowners insurance and car insurance with John ** at Allstate. There are two people who answer the phones in McKinney. The first, whose name is April, gave me incorrect information about my insurance rates on two cars I own, and then agreed with me that it did not sound correct. However, her response to the discrepancy was to launch into some sort of defensive and rehearsed statement about having no control over the rates -- that a computer does it. Hmm? I heard that defense more than once. Someone should listen to that recording. I think it was Tuesday July 14.

Allstate has a bad habit of calling people, and when those people are not interested in purchasing a new Insurance policy, they hang up on them. Right in mid-sentence, they hang up. I will never, ever use an Insurance Company that does this. They can't monitor even basic manners from their employees? They do it because they can, they're irritated, and there will be no accountability when they act that way towards someone they called.

ON 1/19/26, Allstate Customer Service issued a new business auto policy covering 1/19/26 to 7/19/26 for $2275.36, which I paid in full that same day. Later, I found that the customer service representative had listed the second driver on the policy (which was never part of the conversation), causing me to lose the discount on my home policy with Allstate. Additionally, Customer Service has the second driver's name wrong, causing more hardship is handling or correcting the policy.

I am not an Allstate client but was rear ended by one of their insureds. At first the experience was actually exceptional- the adjuster in charge of my car repairs was very helpful and responsive and the BI adjuster was as well. I used one of their recommended shops and when I came to get my car, my lift gate didn’t work. I advised my main adjuster I had work travel coming up and if the car was not ready for round 2 of repairs before then, I could not return my rental until I got back.

Allstate is the worst insurance company in Michigan. I pay my bill on time. I noticed that it was an extra charge this month so I caught and spoke to someone. They said they noticed that my son had his own vehicle. I told them that my son has his own insurance when I signed up for the insurance. I submitted the paperwork. They still charge my bill without notifying me while we find my money back. I sent them proof saying that he has insurance through them. Might add this company is so money hungry they just take people money and ask questions later. So this won’t happen to you guys make sure you call it every month to make sure your bill is OK because that’s what I have to do going forward. This is the worst company. Then I asked to speak to a supervisor. Request a call back within 24 hours and if they don’t call you back within 24 hours, you have to call them back. This is truly sad. I am very upset.

I was rear ended on 5/22/26 by a driver with Allstate insurance who took fault at scene and stayed and gave info. I filed a claim with Allstate and it took them 10 days to accept liability so I was without any form of transportation for 10 days until 6/1/26 as my car was not safe to drive and they wouldn’t give me a rental until liability was accepted. They didn’t care that I expressed I was a single mom who needed to get my 5 year old around and get to work (I had to miss 3 days of work during this because of no transportation), that this wasn’t my fault in the first place, that the policy report clearly put the Allstate driver at fault (he also took fault at the scene) or that my 5 year old was in the car during this accident and that we were both very shaken up from the whole thing.

An Allstate customer hit my car while speeding on the side of a shoulder, cited by Florida Highway Patrol.. I have called to talk to at least 7 representatives. I had to tell my story three times to multiple people. When I just spoke with a new representative, she hung up. The second one said I had to wait until 6.30.2026. The man who was my representative transferred me to another man who I had left two voicemails to last week. He apparently is now out of the office until 6.30.2026. Today is 6.22.2026. He caused my Toyota to be undriveable on 6.11.2026. I understand accidents happen, yet follow up. I am a teacher. I don't have multiple vehicles. I don't have another vehicle. All State has been the worst experience. Now they are saying, I have to pay 50% of the damage to my vehicle. It had nothing wrong with it. Flabbergasted. I would not in a million years recommend Allstate. I am totally disappointed in your company's customer service.

I am 80 years old, I can't get a live person on the phone. I can't even have help online through chat even with my grandson's help. Then they tell us that once a policy is set for pay in full. It can never be changed to autopay for the home insurance.

Recently I cancelled my Allstate policy. Before cancellation I called agent office to find out if I would be charged a”short rate” fee/penalty. The agent for the other company also called and we were both told there would be no short rate penalty. However, I was billed & paid a short rate penalty. Had I been informed of this penalty it would have influenced my decision about changing companies. When I was able to speak with the agent I was told the person in the office just didn’t know the policy. I would suggest Allstate do a better job to inform agents of policies. Thank you

Very disappointed in All State. We've had insurance for years with them so I advised my son to get his insurance through them. He does. They have left him hanging for over 6 months with a vehicle that he had taken in for repair after a deer hit and the place he took it to bent his frame and never said a word! Now All State has been giving him a run around and NOT returning his phone calls in a timely manner meaning weeks go by before returning his calls. Now they raised his insurance another 74.00 a month. It amazes me how fast they'd drop you if you didn't pay your premium on time but they can dawdle around for as long as they feel like. I think it's time for a change in insurance.