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Reviewed Aug. 17, 2023
I was riding my motorcycle and ended up going down on road that was under construction. I was taken to the ER and had surgery 3 days later. Constantly got texts asking for pictures of the bike and when I emailed them in, I was still getting requests 10 days later. Finally received a call 19 days after the accident and told they had to redo the claim as someone had entered some information wrong. No idea how long this will take.
Reviewed Aug. 15, 2023
Back on 7/10/23 my future son-in-law took one of my motorcycles for a test ride. In the process, he ended up hitting a woman's vehicle. The problem I've had is very similar to what many of the other reviews have stated. I've jumped through all the "hoops" that Allstate has asked me to, and still can't get a straight answer about when to expect my settlement. My motorcycle was deemed a total loss and a payment amount was grudgingly agreed to.
I say that because the amount of the "settlement" was probably $500/$1000 short of the actual market value of the bike. I repeatedly told the estimator this and they wanted us to hire an independent appraiser and an umpire to mediate, at my expense. We've been Allstate customers for more than 20+ years and I told the adjuster that I was curious about the "accident forgiveness" program, no such thing on motorcycle policies.
If ever there seemed a justifiable time for accident forgiveness, it would be this case. I wasn't driving the bike. Doesn't make a difference. I've been switched back and forth between separate adjusters, an outside company picking up the motorcycle, and I'm still trying to find out when I'll get the check... a terrible way to handle a claim.
If this was the first issue, I'd probably write it off as a one time incident. However, we recently found out we had been overpaying on our auto and home policy for at least a year or two. Were we offered a refund? No, they said it was an "oversight", and that they would make the necessary adjustments. Needless to say, we've switched the home and auto insurance. We're also going to switch the motorcycle policy. The bottom line is this, Allstate used to be a good customer relations company but have put profits ahead of the customer. They really couldn't care less about your issues, they only want your money. Take your business to a company that might actually care, not Allstate. That's my two cents.
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Reviewed Nov. 23, 2019
Allstate has been playing games covering my motorcycle which had full coverage insurance and coverage for $3000 dollars in accessories. The adjuster has been rude and accused me of not having accessories on bike even though there are over 10000 in accessories on bike and they were sent pictures by shop. I had to estimate and appraisal, and they took their own pictures when they were out to look at my bike.
The shop sent them itemized list of parts, with part numbers and part description and yet they are still hung up trying to say some of part numbers don't match what is on my totaled Harley Davidson. The only part they would tell me info was wrong on was windshield. Upon calling shop they confirmed the windshield part number was wrong. The part number they used was for stock windshield and within 10 minutes shop sent correct windshield part number confirming their error. They noted part price didn't change however. The adjuster was asked and refuses to give me list of parts he's claiming aren't correct. Shop that did appraisal called and offered to go over parts one by one with adjuster but he refused shops help.
Was told by another Allstate agent to contact my agent. He'd be able to help. Dave our agent stated 2 days ago he'd have adjuster send list of parts they claim are wrong. Asked Dave today where list was letting my agent know that adjuster didn't send it. Dave agent replied stating to call Chris the adjuster even when I again stated that Dave said he was having adjuster send me list of parts adjuster claims aren't on my bike. To once again have question avoided and defected by telling me yet again to contact the adjuster. You are not in good hands with Allstate. Rather they are using their hands to flip you the bird with both hands.
Reviewed Oct. 2, 2019
I had three policies with Allstate- my car, home and motorcycle. The first problem was partly my fault. I had direct pay to my bank but when I changed banks I forgot to notify them. The first time I knew there was a problem was when I received a letter stating that my insurance had been canceled 4 days earlier for non payment and I would have to pay a hefty fee two reinstate it. When I bought a new motorcycle, I had both bikes on the policy until I could sell my old one. After I sold the old bike I called Allstate to take it off the policy. I was promised a credit for the unused premium on the next bill. When there was no credit on the bill I assumed it was an honest mistake so I called the company and they promised to send me a new bill which would include the credit.
They then called me and told they were just going to keep the money even though I no longer owned the bike. I tried e-mailing the company at its website and received a reply the keeping the premiums if the policy is cancelled within 60 days of renewal is "a strict rule" even if the customer no longer owns the property. If they I will go this far to avoid returning unused premiums, I hate to think how far they will go to avoid paying claims costing much more. DO NOT USE THIS COMPANY.
Reviewed May 25, 2018
My policy covered motorcycle & PD accordingly. My motorcycle wreck & I didn’t think I would be covered and I found I was and process was simple. Their people are great and I will say policies are expensive.
Reviewed Aug. 23, 2017
I got into a motorcycle accident on June 7 2017. Reported the incident immediately and Allstates initial response was swift. Appraisal rep came out the next day to assess the damage on my bike. Even attempted to write me a check that very day to get things rolling. I was suspicious of this. This was not normal given my experience with insurance. I opted to wait until the bike was repaired for payment. I didn't see how writing a check now made sense since a motorcycle mechanic had yet to inspect the bike. The bike was delivered to Motorcycle Center in East Brunswick NJ within the next few days. I notified my Allstate Rep. Things seemed to be headed in the right direction.
An appraisal Rep never went to the Motorcycle Center to go over the damages. One week turned into two weeks and the week of Aug 20 someone finally goes to the Motorcycle Center to get a true price of repair. The cost was teetering with being Totalled. We tried to work some numbers which involved me taking some sort of discount on the deductible plus a credit but we felt it not worth fixing since the bike had yet to be taken apart. There's bound to be more damage underneath the surface and there was no room to cover anything additional.
I made the decision clear to the appraiser to total the bike. He said "ok", all I needed now was to collect receipts for aftermarket parts and have them ready by 21/22 Aug. 23 Aug rolls in and the tone of my appraiser has changed. He tells me he didn't say the bike would be totaled. The bike has been in storage since approximately June 10th at $76 per day. They're not paying that. He just got this 5 days ago. "We're gonna fix the bike." "Excuse me!" He adjusted the repair numbers below the totaled amount except it's still not enough to cover the damage. Now in getting the runaround. Claims rep, missing. Call corp, leave a message. Every website and POC takes me to my Allstate rep and back to the claims rep. This looks the rebooting of and already jacked up process.
Reviewed Aug. 19, 2017
I recently required their service again. Aug/2017. I was on my '05 HD Sportster XL 1200 C. A Fine motorcycle. This time I called, I was routed to an East Indian or Filipino Customer service! My clutch cable broke & needed a Cycle Tow. I could barely hear 'her', with an irritating phone echo. Then she didn't speak decent English. Then she didn't know what a Harley Davidson Motorcycle WAS. I stopped & I asked for a U.S.A. rep.! Was immediately transferred. I was assured that I could file for a reimbursement & called a reputable Motorcycle Tow Co. I was reimbursed within a week of submitting receipt. Great! But I am shaken & Disappointed in being 'EXPORTED' to Foreign customer service. Who doesn't know what an HD Motorcycle is?! Also, the last 2 times I used this service, I had to call TWICE, Before I got help.
Reviewed May 22, 2017
With Allstate, you are NOT in good hands! - My fiancé had Allstate Insurance for years. He held homeowners, auto and Motorcycle insurance thru them. Never ever had a claim. His agent told him that he only needed comprehensive insurance in on his bike in the winter. He said it would cover it while in storage. My fiancé specifically asked if it would cover it if his bike fell over in the garage. The answer was "Absolutely!" After years of holding collision only during Maine's riding season and comprehensive while being stored, the inevitable happened... His bike fell over.
We called our agent, made a claim, the adjuster AND his boss came to inspect. They sent my fiancé a preliminary settlement in writing. Told him he would receive payment to get the repairs started and then later they would settle fully. Well, 20 minutes later, a very rude woman from GA called and said his bike wasn't covered because he didn't have collision and because his bike 'collided' with the cement floor, they wouldn't cover it. Both the agent AND the adjuster said it was not right. But still, it didn't get covered.
2 weeks later, our truck broke down... We pay monthly for roadside assistance coverage via our insurance policy... So, we called them... Sat on the side of the road for 3 hours while they gave us every excuse under the sun why the tow company wasn't there yet... Then, told us they didn't have a tower to cover the area... So we were forced to call and pay a tower ourselves, for which they refused to reimburse us for.
I would NEVER recommend Allstate to anyone! They are a horrible company. They steal from their customers while they promise to provide a service for them which they don't provide. With Allstate Insurance, you're in the worst hands ever! We have since dropped them for motorcycle and auto coverage. We will also be dropping out homeowners as soon as we have a home inspection for new insurance. Good luck to all those who still have Allstate coverage. I hope you have better luck. But my guess is... You won't!
Reviewed April 12, 2017
Allstate Motorcycle Insurance has all options for all vehicles. All policies available and options ready for you. All coverage options that work for every customer. Coverage for all vehicles cars, trucks, motorcycles, boats, jet skis. Coverage that number one. All claim processed no problem ever. Claims service that works. A claim department you can trust and use. Great service representatives that answer your questions. Customer service that you can count on. Service that actually works. I would recommend to all customers.
Reviewed April 11, 2017
There are plenty of options and coverage to choose from in Allstate. Everyone is guaranteed to get a policy and customize it to fit their needs and make them happy. The customer service is the best. They always have someone there to answer the phones and real people to help. The claims are very fast and easy to deal with. I can do it over my phone.
Allstate Motorcycle Insurance author review by Matthew Brodsky
Since 1931, Allstate has been offering a variety of insurance products to consumers, ranging from homeowners insurance to auto insurance. They serve more than 16 million customers annually and rank 92 on the Fortune 500 list.
Dedicated to safety: Allstate believes in the safety of its riders, so it participates in a variety of programs to increase awareness, including the installation of 'Watch for Motorcycle' signs at intersections.
Deep discounts available: Save up to 50 percent on any quote with a combination of discounts.
Work with an agent: When you call, always talk to the same person who knows your needs and can work with you to find the right package.
Genuine parts guarantee: Not every muffler is created equal, so when repairs are necessary after an accident, be sure you're getting the original factory parts.
Comprehensive coverage: Allstate offers comprehensive coverage to handle things like dings in a parking lot or theft.
Allstate Motorcycle Insurance Company Information
- Company Name:
- Allstate Motorcycle Insurance
- Year Founded:
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