Aetna Health Insurance Reviews

Very deceptive billing rules. Be aware that copays ONLY apply if nothing happens at the office visit. If they do anything, i.e. administer a bandaid etc.. The entire visit reverts to co-insurance and you pay 40% until the deductible is met.

Please look at other carriers, Aetna is not accepted anywhere I call for the only need I have and no providers. It took a few months to figure out this is pretty much a policy I can't even use for what I need. Check around more, I wish I had.

I’m a multi-handicapped 69-year-old senior. Aetna has NOT provided me with a doctor yet as of 3/12/2025 yet they are denying me medication I need to breathe without a doctor’s approval or permission. That’s illegal in any state. Now I need to hire a lawyer. Something I shouldn’t have to worry about and now Aetna has made it impossible. Whenever I call they pass the buck, sending me to one area to another and the phone goes dead. My anxiety from being in chronic pain is worse and Aetna is incompetent to handle and understand preexisting conditions. This is unacceptable & illegal behavior to deny medication without a doctor’s approval for any insurance company. DO NOT GET AETNA, THEY LIE AND DO NOT HELP YOU. They have existing issues with discrimination already.

Horrible experience!! 1 hr. on the phone to speak to a human being (Probably an underpaid phone mill in Bangladesh). My coverage monthly payment was increased from $ 9 to $ 348 x month!!! No explanation. Talking to the operator was frustrating.

I’m not sure why the deductible is so high and many preventative tests aren’t covered? Also, if I submit a claim to my insurance, that cost shouldn’t be higher than just paying for the test out-of-pocket…. Aetna Innovation Health only allows you to use Inova doctors/dentists so I had to find all new doctors because none recovered. This is such a waste.

If I could give this company a zero I would. They overcharge you and do not provide consistent billing even with the same Federal tax ID and same NPI # on the claim. I have been put on hold for an hour then they come back and say they cannot hear me. They are also refusing to cover preventive care claim. I have been on numerous calls with the company to get this resolved, I have had them talk to by providers and they still do nothing.

For profit insurance needs to stop I'm pretty sure I saved money getting the MRI you knew you were going to deny that I needed to move forward with my treatment. I don't wish anything good on you people from the CEO to the janitor. I was damn near crippled and have suffered nerve damage because you look at us as paychecks instead of patients. I hope you all go bankrupt and burn in hell. The amount of unnecessary pain I went through is ridiculous!

We are told that if you have insurance, it helps prepare you for the worst. While the actual worst is watching insurance companies that is supposed to do what it said it would do deny you treatment and look for every possible way to deny you care. I pay the highest premium “Gold member”, I work overtime to afford this every month. Up until the time I needed It, Banner Aetna is telling me that I have a waiting period. I feel really defeated.

Antibiotic cream only last 8 days, not 15 days like doctor expected. Doctor realized the shortage mistake and send in 2 more prescriptions to make up the shortage. Aetna refuse to cover it for 4 days.

This is the absolute worst insurance I have ever had. I pay so much to this insurance and only see one doctor regularly. The only thing I have a migraines. They don’t cover any migraine medication. Want me to get Botox at 27 years old. Which is absolutely not going to happen. I don’t get many medications. All I do is fight with them to get the meds that work for me. They still won’t approve anything. This health insurance is a waste. They take your money only to not do anything for you. Don’t waste your time trying to get this insurance. They steal your money.

I pay $800 per month for health insurance. Then I have to pay $3,300 deductible!!?? Who came up with this? I go to an ER visit and was there for around 4 hours and came out with an $11000 bill. I stopped going to doctors now. Thanks a lot!

Absolutely ridiculous company. The deductibles and out of pocket cost are insane. The constant jumping through hoops to get surgeries and medication approved is the absolute worst. I am a cancer patient and have to jump through hoops to get my cancer prevention meds, surgeries. MRI’s, mammograms, ultra sounds approved and still had a high out of pocket cost that no one needs. Had to switch pharmacy otherwise pay a penalty cost for my meds because of Express scripts they teamed up with. What am I paying every paycheck for if you are not willing to cover my needs?

Do not choose Aetna if you have any type of health problems. My wife and I have had over 50% of our authorizations denied. Even for standard medicines and procedures. Their customer service lines are a joke, yes they are friendly but they can’t do anything and just tell you they are sorry. They are happy to deny, delay and dispose.

There is currently no coverage for the latest technology hearing aids. My understanding from their representative is that they do not actually pay anything towards the purchase of hearing aids. Instead they contract with a company, Nations Hearing, to sell their customers hearing aids at a discount. According to the audiologist that Nations referred me to, the latest technology hearing aids are the Sphere model by Phonak. They also have excellent on-line ratings. They have superior technology to greatly reduce back-ground noise which seems to be the biggest problem that hearing aid wearers experience. Back-ground noise has made my speech recognition actually worse when wearing my current hearing aids than without them. Nations does carry older technology hearing aids from Phonak but not the Sphere model. Why not carry this model also??

Although we were a paid customer, Aetna had a glitch in their system that put thousands of Florida customers as inactive in the system, although we were all active and paid. Therefore, although I paid in full, I was unable to go see the doctor as all the websites and systems, even Aetna's system showed me as inactive, even though I was active. Aetna promised to correct the problem in 24-48 hours, but it took days and by then it was too late, my doctor wouldn't see me, and I had to reschedule my appointment for two months later, when I had already waited three months for this initial appointment.

Very happy with Aetna until 2025. They cut our benefits raised co-pays. I can live with that. Until today I received a FedEx package with a cup blanket crossword puzzle lotion and slippers!!!! Really? How much did that cost? Save it and give better benefits!!! Nothing is free!

Disgusting excuse for health insurance. I take one prescription medication, that I’ve been on for years, and switching to Aetna (because my employer switched) they are only willing to cover 15 days out of a 30 day prescription. Why bother having health insurance, it is cheaper to fill the prescription with coupon code.

Some pretty bad ones out there but this one takes the cake. Walk away. Do not purchase. Paid 900 a month and also paid the agent to set up the insurance. Pretty sure it was a scam because I am getting claims sent to me from over a year ago saying this is not a real number or the insurance info is false.

I got Aetna/CVS insurance 2 years ago and my health and treatment has gone way downhill. I haven’t even been able to get ANY preventative care at all. They keep denying it. I’ve looked up what I can do and I’m going to be contacting all the agencies and filing reports and complaints. I’m also going to contact the health marketplace and see if they will allow me to switch, based off of the fact that this insurance isn’t healthcare. For me it’s been UNhealthCare. They want me sick and all the calls and getting approval only to be called say of saying your insurance has denied your preventative care.

Terrible company with no integrity. I am diabetic and have sleep apnea, I have been on ** for years. My previous healthcare insurance provider, UnitedHealth Care quickly approved the prior authorization for this medication. Now that I have a new job, I also have new healthcare insurance. Aetna denied my prior authorization. They completely disregarded my medical history. Truly a disgusting company.

Avoid this company, customer service is a joke. No help in finding a primary doctor. Or a nursing help. The ride service sucks. I'm still waiting for a E-mail with a list of doctors. They are a rip-off.

Aetna won't approve the medication that our daughter's doctor prescribed for her even though it's the only one that works for her. My daughter has been on ADHD medication for the past 2 year and it was working for her. Yes, we still have to teach her appropriate behavior but the medication was working and helping her. My husband's company switched insurance because of how many complaints they were getting with the old insurance so they got Aetna instead. And yes, the former insurance company was difficult to deal with but they approved the doctors prescribed medications and treatments. Aetna immediately denied her medication because of costs. Told us to try cheaper ones and if they didn't work then they would cover the original medication with the doctors prior approval. Why does the doctor have to send in a prior approval when he's the one that prescribed it in the first place!? This makes no sense to me.

This has been a tedious - migraine producing process. I just want to add my child after coverage was dropped by the other parent. I needed to add the child after open enrollment and it has been a nightmare. They will direct you to a website to upload documents. It’s useless. The uploading process does not work. I’ve made about 20 attempts to get it done. The one time it worked, only half the documents got processed and I could never get the other one uploaded. I was instructed to fax my child’s birth certificate….. then call back in 2 days to see if it was received???? I called back in 3 days and was told I was to wait 3-5 days because it wasn’t verified yet. It’s ridiculous to have to send sensitive information this way and I can’t even get confirmation that the correct person received it. Terrible process.

Worst. They cancelled my insurance because of so-called non payment but they did not take payments at all from my bank account which is an auto-pay by the way. And then after, told my provider that my insurance’s still active then afterwards bill me $500 because of the so-called non-payment of the insurance.

I had Silverscript Plan D Prescription coverage for a long time at around $7.95/mo. Last year, they raised me to $15.70/mo. This year by accident today, I noticed a charge for $50.70/mo. They claim they mailed me a letter in September. Well, I never received it. It's common knowledge that the Post Office is unreliable. If Aetna really wanted their customers to be informed, they will email and/or test. Aetna has that information. So, it appears that Aetna (who now owns Silverscript scammed me out of $600 this year.) I take no drugs, only occasional antibiotics for colds, etc. Last year, I spent a total of $256.22.

Pre-authorizations for care have been repeatedly denied. My doctor was waiting on the peer to peer review call. I have severe herniated discs in my back. The insurance company never called during their scheduled times twice. It's actually been rescheduled for today. HOWEVER, Aetna contacted the hospital, told her the peer-to-peer was done and they denied it. LIES!!! The doctor has never spoken to them. This caused me more pain on top of the pain I am already in! I have to make arrangements at work, home and my doctors to make sure that I get help after surgery. And you wonder why people hate insurance companies?!!

I hardly ever use the service, I am 72 years old and Aetna increased my prémium each month from $18 to $55 with no reason. I only use cholesterol medicine once every 3 months. Need help. They feel I am stupid because of my age! It is not fair

Never have a procedure done without having them run a pre-authorization first, regardless of whether or not they say it's required, ESPECIALLY if you have one of their plans through the marketplace (**). There is major misrepresentation on the marketplace website for in-network providers and no one wants to take responsibility for the error, leaving my family with a $10K+ facility bill for a 20 minute procedure. The hospital we went to (Nationwide Children's Hospital) customer service reps have said this is happening to many families. It is truly unacceptable.

I have been trying to get a list of in network providers for days. Sr. Application Support Analyst Meg B. has been working with me and she's been absolutely awful. It's been two days and I still nothing.

Pharmacy services are a joke. They will deny and put every single medication a doctor recommends through a painfully complicated prior authorization and appeal process. If you had a medication that was proven to work from a previous plan and switch to Aetna, kiss that medicine goodbye. THE DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.

People beware. Do not purchase AETNA supplemental insurance. They take your money and then refuse to pay. I went into the hospital for 4 days and they refused to pay me for hospital indemnity. I spoke with several of their agents but got nothing. They put all of my claims under LCS (a company I no longer work for) instead of Adventhealth (the company that I work for) and they denied all of my claims. They know that I work for Adventhealth because I made them aware by giving them my insurance number but they still refuse to pay me. I guess I’ll have to get an attorney and sue them for the money owed to me. I will NEVER take out insurance with AETNA again and I will definitely be warning everyone I know about this and putting it on all social media websites.

Just going to say their customer service could use some much needed help!!! Aetna=Denied. I had Humana for 8 years and never had one claim or pre-authorization denied. I'm tired of seeing the word denied?!!!

I've had Aetna for a little over a month. I cannot wait until October to go with someone else. I feel like my $180 a month is just going into their pockets. Their formulary was bait and switch, the benefits changed after I signed up and keeps changing every time they tell me what medicine is covered, then they change it again. I have been waiting on approval for an MRI for 6 weeks now. STILL not approved. Their CVS card got inactivated 3 times before I could use it, (had to keep reactivating). Run, don't walk if this company is suggested.

Customer service are world's worst. Never follow thru. Now have no secondary insurance due to their lack of competency and professionalism. I would never sign up with them and would highly recommend no one else to do it either.

Aetna has thrice denied legitimate claims and its customer representatives cannot explain why. I submitted a dental claim using their online form since my dentist is this year out of network. They denied it saying they needed more information, but during several calls by me and my provider the customer representatives were unable to tell us what extra information was needed. With the provider's help I refiled the claim with the information the provider normally provided dental insurance--an x-ray of the problem tooth and surrounding area and a narrative describing the problem.

My experience has been extremely high premiums and little or no coverage. Worst health insurance company I have ever worked with. I would put Aetna in the same category as predatory payday loan companies. Very questionable business practices. The prices quoted online do not match what you are actually charged. They sent a letter dated 1/15/25 retroactively removing my primary care physician from in network. I've been consistently charged $300+ for routine office visits, and recently charged over $600 for a tele doc appointment. For most insurers these would be copays.

How could they give you a runaround and never approved Dexcom receiver. The sugar is a 552. Aetna stating that is not needed. Never approved. I’m changing plan. The doctor requested the Dexcom. The insurance approves the sensor without approving the receiver. And I’m new in this.

The worst so call health insurance company I've ever encountered. They enrolled me for 2 weeks in January and then at the end of the month dropped my enrollment without a reason. I am extremely unhappy with them and will never refer them to anybody.

I have been on the phone with Aetna for 12 hours over 2.5 days. I’m on hold with them right now. They don’t have a clue from one agent to the next. They claim they don’t have my information but some agents are good and can find it in minutes while 85% of their agents are incapable of anything other than transferring you to another agent. You can only communicate paperwork by fax number. They have no email capability. Medicare does not fax so you can’t get your Medicare information to them directly. This is the most ridiculous operation I have ever encountered in my 65 years. Even supervisors drop the ball. I am contacting the Better Business Bureau when this is done because after all this time on the phone over (so far) three days. Someone is going to be held accountable. I recommend everyone who is treated wrong should contact the better business bureau immediately. I will write more reviews before this is over.

The worst insurance ever. Highly do not recommend not even to a dead person. I paid for a month but my insurance was inactive the whole month after I been calling them multiple times through January. Now February bill is here. Now they refuse to help me at all. Wants me to pay February bill and pretty much forget my money. I paid but wasn't able to use during that month of January. Worst insurance company ever. Once I'm out of this I will never work with them again. Customer service Judy and Patrick was rude and offered no help. If I could give 0 stars I would.

At this moment I am still waiting for my cancer med that has been denied once now by Aetna, I'm all out of cancer meds :( My oncologist wants me to take this med, but I guess aetna does not at 15k per 1 month supply, aetna also denied my radiation multiple times before approving, so delays in therapy and disease progression is what you get here.

Aetna CVS sucks, you need referral after referral after referral even to the same doctor for follow up appointments. The support line is absolutely useless. You get stuck in the endless loop constantly, HMOs are horrible, choose a PPO if possible.

They're the worst insurance I've ever had. They delay approval for you until you get fed up and cancel, then let you do your work by contacting the doctor's office and the service providers. I don't recommend them to anyone.

I am writing to express my deep concern and disappointment regarding the recent denial of coverage for my father's medical visits and treatments under his health insurance policy Aetna. He has consistently paid his premiums each month, believing that he would be supported during his time of need. However, we were devastated to learn that his coverage has been denied, particularly at such a critical time when he has met his deductible and has scheduled chemotherapy treatments. This situation feels not only unjust but also profoundly distressing for him and the family.

Changing to Aetna Medicare was the WORST decision ever. Their customer service is truly awful. Getting referrals has required multiple calls with their service team where I consistently get agents who speak English as a second language. They point fingers and come up with a new excuse every time I call. You can do better. Avoid Aetna

They just hang up on you without resolving the issue and are very slow transferring you and that’s even if they know where to transfer you. I'm very dissatisfied and I’ve only had this insurance 3 weeks.

I am beyond frustrated with Aetna Life Insurance Company. Their autopay system failed in October 2024, resulting in the termination of my coverage. Despite this, I continued receiving bills for coverage that didn’t exist. I reached out to Aetna multiple times, and each time I was told conflicting information. Their customer service representatives assured me that everything was fine, only to later receive a notice that my coverage had ended on October 31, 2024, due to non-payment—a result of their own autopay failure.

If I could give zero stars, I would. Their website payment portal has been down for weeks, making it impossible to pay bills. My account was charged over $450 incorrectly. While they eventually fixed it, they never explained what went wrong on their end. To make matters worse, because of their broken system, I couldn’t make payments, and my account was marked delinquent.

Total bait and switch company. Stay away from Aetna. My wife and I were paying $3.50 per month for Prescription coverage (which we don't need) but is required for Medicare. This month our monthly premium went from $3.50 a month to $35 a month. This is a $760 increase, about 1000% increase in price. Now that Aetna locked us in for a year, in January, they gave us the price increase. Totally immoral and unethical company.

This health insurance company is an absolute joke.. it’s the worst insurance I have ever had in my life. They charge a ton and cover nothing. They have denied coverage for every one my drug prescriptions prescribed by my doctor. Appeal process for the denials is a joke. Unprofessional and clueless customer care representatives that you wait hours to talk to when you call. That’s if they don’t just put you on hold and hang up. It’s all about the $$$$. The CEO’s should be in jail and I hope one day they are held accountable. Denying people necessary medical and prescription coverage is murder.

--> I have been waiting almost two weeks for approval on an antibiotic for lung maintenance. I am pretty sure I have pneumonia. I am having difficult breathing and I'm coughing up green stuff, that is infection. It didn't have to come to this. I am almost 80 years old and high risk for dying. I can't believe you people and so sorry I came back. I hope and pray Trump eliminates companies like this, you're just middle men costing the state twice as much by stalling tactics when people are trying to get meds. This formulary system is not right. My Dr. know more than you people re; my health and what I need. I am contacting someone from the government re: this matter to try and get help, I am very sick. I told my kids re; this matter so if something happens to me they know what to do. This is not right.

Aetna refused to fill my prescriptions. Walgreens filled my prescriptions same day. I spoke with several Aetna individuals that claimed they were supervisors were of absolutely no help to me! I do not recommend this health insurance company. After this year is up I will switch to a more reliable insurance company. Today is January 13, 2025 and am already having major issues with this health insurance company. Even though I provided these people with every ounce of information you can fathom. They still refused to fill my prescriptions. No reason given. Unacceptable behavior!!

Change my insurance to Aetna back in October. Never receive the over-the-counter food card that was supposed to be sent out December. The 12th still haven't gotten it. Keep getting the run around and live saying it'll be here the next week or the next week and the next week still not here. End up going into the hospital. ER.

Aetna sent out one notice that they were discontinuing the prescription drug we were enrolled in last August. I did not get the notice and they changed my enrollment to a different plan. It increased my monthly payment by 673%. I will never use them again.

Aetna is good but you will wait forever for your benefits card. I been waiting a while and Every time I call I got a new wait date. They will send everything but that one time you will get mail from them everyday and I'M NO BENEFIT CARD. IT'S NOT Good WITH THAT PART AT ALL.

I was dealing with a severe septic wound, and Aetna truly had my back. I spent a month in the hospital, then rehab and the covered it all. I could not ask for a better insurer. I am also please with their over the counter services.

I thought I would try this Health Insurance one more time and once again It is the worst. All I did was spend monthly to my for my health insurance and pay my co-pay then pay for my visits because I never met my copay. Why did I need this Health Insurance for...just so they can get rich off of us. The Barack Obama Health Insurances get rich scheme for the CEOs! I hated this Insurance. If I was sick or tore my ligaments in my knee I would just suck it up because I could not afford my copay. That's how trashy this Insurance is. Don't waste your monies making this Health Insurance CEO get rich. I went back to BCBS which cost me more but I have Zero Copay! I can get healthy again without losing my home!

Until a few days ago I would have given Aetna 5 stars but it went from 5 to 1. I went to a doctor's appointment and found out that my health insurance was inactive. Not thinking anything except there was a mistake I called them just to find out they had pulled out of my area after 5 years of being with them. They said they had sent me a letter however I haven't seen it. It was all my fault according to them. Very rude but was willing to sell me another policy of course. When I mentioned I felt as if they should have contacted me they said they did via mail. I asked why hadn't they called or even sent me an email. I was told they don't do that. They have called many times and emailed me on other subjects and I brought that up. That's really when the rudeness got worse. I should have read the letter is what they told me.

They denied to pay for blood work after I hit my deductible. Their excuse was that the testing ordered by the doctor was “experimental”. Testing ordered to diagnose me for IVF treatment. I am still fighting with this company.

Last October I was diagnosed with a meniscus tear on me left knee. My doctor prescribe arthroscopic surgery to repair it. The initial request was denied. They cited that the MRI shows signs of arthritis and would not authorize surgery unless I completed 12 weeks of Physical Therapy. Now bear in mind that I had my other knee done a little over a year ago. The MRI showed signs of arthritis on that knee as well and the arthroscopic surgery was approved without any issues.

We had Aetna for 2 years. I am not happy with them as they said a letter was mailed out to us saying our plan was being discontinued in 2025. Neither my husband or myself got it. They trusted the mail service to deliver it as USPS is having problems with stolen mail. They did not email, text or call us. We were trying to schedule an appt and was told we had no plan. We had to find another company(Cigna). But it doesn't start till Feb so all appointments had to be cancelled. This isn't the first time they messed us up. They tried to deny coverage on a CT scan after they approved it. I finally got it approved after filing a complaint. That would have cost us 4000 dollars. I would not recommend Aetna Medicare Advantage

I chose Aetna Advantage Medicare because they covered my prescriptions, had more reasonable co-pays and all my health care professionals and companies were on their plan. After the enrollment period ended, Aetna removed coverage of entire Networks. Now my doctors, hospital, etc. are no longer in network. I receive no notification that this was a possibility or notification when it happened. I caught a flash on the news or I still would not know. Once you turn 65 you have no option but Medicare. And companies like Aetna are making Medicare worse. Under 65 and you can go to Obama care and get insured for very little money. Medicare you pay $170 to $600 a month for insurance not of your choice that you thought you were paying for all those years you worked!

Health coverage has been good so far. For 2025 there's been a lot of increases. Customer service is mainly the worst. They got a bunch of people that have no knowledge of what they're talking about and they hang you up on the phone for long periods of time and still can't figure out the proper answer.

I am state of Florida employee. Never had an issue with Avmed. Very dissatisfied and disappointed and disgusted with Aetna. Worst insurance ever. I wish we come back with Avmed. They want to charge for something as simple as lab test. They said they will return the money. I don’t think so. Unbelievable.

Not satisfied with Aetna whatsoever. Unfortunately my employer uses them. Recently went to an in network rehab facility. Was told my bill would be the $5,500 max out of pocket. Now Aetna refuses to cover much more and not covering over 8,00p dollars worth. I'll be contacting my state attorney general's office.

I had to switch insurance providers as of 2025. My medication and treatments are to keep me alive. Aetna refuses to cover the costs of anything till I reach an unrealistic deductible that is worth more than the treatment plan is yearly. So basically they will gladly take my money. But not offer the service I am paying for. Idk how this is legal in any way. Last time I checked that would be considered fraud for refusing to render services till I make an unrealistic expectation to have a service I pay for. Why do I even pay them if they refuse to help me. These people are proud of the fact they are killing. And really don't care in the least bit.

Aetna PPO Signature Plan is awful. One department does not know what the other departments do. They do not take or share notes. They took away my Extra Savings for Low Income. I am 64 and live off SSI Disability. So, now in spite of the $185 that automatically deducted from my payment. They no longer offer Rideshare or a Monthly Food Allowance. I'm screwed and I can not get anyone to listen. They just transfer me from one department to another. AETNA shorted me $30 on my October Food Card. And it has still not been rectified and no one cares. They will give you a case number, but they never follow-up via phone or email.

I just found out that even though my Aetna plan is a PPO, I cannot get dentures because there are no providers anywhere in network. I will have to pay half of the bill because it’s out of network even though they did not have a provider. That’s like writing me a check on a bank that doesn’t exist!!

I've been taken hostage by Aetna prescription drug plan Part D 2025. I had Aetna Part D plan $9.90/mo in 2024. I receive regular communication from Aetna by post every month and always open and read my mail. I was NOT informed by post, email, or otherwise that the 2025 premium increased to $44.90 I did, however; receive a shocking bill- AFTER the open enrollment period. In multiple calls to Aetna, the specialists failed to accept any responsibility for their lack of communication during open enrollment and failed to acknowledge that I do not meet eligibility criteria for SEP as they continually tried to pass me off to the SEP dept again and again, dismissing me with no regard. I am bound to pay until next open enrollment. I will never choose aetna for anything again. Never. Medicare recommends Wellcare. I look forward to moving my business to WellCare in October.

So I have Aetna CVS Health Insurance. I needed some medication that needed to be prescribed by a specialist. I filled out a form online, then had a representative call me to ask how he could help. I explained what I had done online and what I was looking for. He said he would send me a list of providers to call. I told him I needed the medication sooner than two weeks, could he help me with that. Next thing I know I get a link for a telehealth visit. So I'm thinking the first guy has helped me. Nope, I'm talking with someone else that tells me a need to make an appointment with a specialist. Now I'm being billed for an inconvenience of my time. And this is the best line of 2024. "Is there anything else I can help you with?" No thank you.

Avoid!!!! By far the worst insurance company I've ever dealt with. By far the worst company I've ever dealt with of any kind. They are disgusting, greedy, incompetent, poorly trained, compulsive liars. Hold times are extremely long.

Expect to call - at a minimum - 8 to 10 times with each call increasing in frustration on your side and incompetence on theirs. I have given up chasing a claim from a 2 years ago and will now change insurers. These people are at the verge of operating illegally. If you don’t want to develop a mental illness due to sheer stress of dealing with Aetna please stay away. I can NOT warn people strongly enough. This company may well be a very poorly run scam that doesn’t deserve an insurance license. And shame on the CA govt for letting them operate.

I am actually on a higher end plan. They aggressively do not cover anything that they are legally required to. There is no good coverage for wellness, nor is there an appeal process and recently they started rejecting all prescription claims from any pharmacy other than cvs, then on top of that they won’t honor that unless it is being filed as 3 month prescriptions. Goodrx, or a savings account is more useful than this trash can of an insurance company. This is with an overpriced higher end plan.

Can only use CVS Pharmacy for OTC spending. There is not one within 100 miles of me. Not one optometrist in 4 counties will accept Aetna. No customer service at all. I went through boomer benefits and was told many untruths. I guess I will pay for exams out of pocket and use Zenni Optical or other online store

Aetna had called me 2 different times trying to enroll me. I declined both times and all the sudden I have mail with a ID card. Some Representative enrolled me for a pay check and now I can't get my medication I need to stay alive for adrenal failure & Hypogonadism. This is a mess and no one at the call center I've called about 15 times now can cancel thus Fraudulent enrollment I didn't do. Now my medicine cost money. My Medicaid was covering my medicine 100 percent. Why would I choose to pay for medicine that my disability covers since 2012. Stay away from Aetna.

Keep in mind. Aetna decides when they will allow you to fill your prescriptions. Based their time frame. My script was $18, and they would'nt cover it because it's outside their time frame to be covered. Why pay $300 for insurance every month, for them to decide if and when they'll cover anything! Worthless Scam Insurance!!!

I'm VERY DISAPPOINTED THAT MY OTC BENEFIT IS BEING DECREASED FROM $150. EVERY THREE MONTHS to $60. This benefit really helped me. I'm on a fixed income and think it's very unfair to take such a HELPFUL benefit just saying with things are at a all time high it really HURTS.

I hate doing reviews but after my third letter from EviCore Healthcare which is a third party that is hired by Aetna/Banner to review services or procedures that your doctor (PA) and you are doing, I had to express my thoughts. So why don’t we just go and see the insurance deniers upfront as our PA does not count. It is a waste of my time. I was scared to use Aetna/Banner as the Banner network almost killed my brother twice. But I tried hoping that it would be different. It is not. If you have other choices, please try another insurance carrier or health network. Here are my issues.

They give you a big long list of dermatologists that don't take their insurance causing your mental disabilities to go out of whack. I have spent over 7 hours looking for a dermatologist. I would probably go to the emergency room but I didn't eat today.

Once I was a great fan of Aetna's. However, this year they failed miserably. I spoke with a representative BEFORE "open enrollment" ended who assured me I was good to go for year 2025 with my current plan still intact. Then, 4 days after "open enrollment" ended, I received an email notifying me that my plan HAD changed by going up $48.70 per month AND it was also getting a $590 per year deductible. Being as how I'm on limited income, that'll add another $1200+/- to an already stretched bank account. Not to mention they waited until AFTER "open enrollment" ended before saying anything. GoodRX, here I come back....

I couldn't get my supplemental food card for almost 2 months. So, I supposed to receive in October, but I've had it at the end of November. I was calling 1 times and spoke to different people who promised me to toll over my $45 for October, because I couldn't use it in October. Still calling ND trying to get my 45 dollars back.

Have had positive experience with this company compared to others. But why can't we have insurance pay for preventive measures instead of letting people flounder unsure of the proper way to eat and exercise to prevent chronic disease in the first place. Why are we as a society letting everyone become sick and then become a forever patient with constant appointments, expensive specialists and "needing" medications costing ridiculous prices such as $1,000 per person per month, etc. It looks like it is more profitable for insurance in the long term to make and keep people sick. They want everyone on ** now? No, I don't think so. A proper diet and lifestyle will fix these problems people have.

It's bad, we paid over $400 a month and get nothing for it, $4,800 a year for nothing, a scam company. We would never recommend to anyone, it's better to talk to the hospital directly about payment or locally talking to a charity for help.

I recently had a medical procedure performed. I called Aetna customer service with the procedure code provided by the doctor’s office beforehand and the rep said that the contracted amount for the procedure is $674 after putting me on hold for over 10mts. Within a month, after the procedure is performed, doctor filed a claim for $2500+ for the same procedure code and Aetna asked that I pay $2000+ for the procedure as I have a HDHP. The second time I called and asked for an estimate for the same procedure code the reps says that it is $1800+. When I confronted him with the previous estimate he took another 10mts and confirmed that it is indeed $674 as the previous guy said. When I asked him to check the doctor’s claim, his explanation for about 3 times ($1500+) more than the estimate that I am asked to pay is that it is just an estimate.

I have been paying $1,000 a month for my health insurance through Aetna, combining both my employer’s contribution and my own. I was under the impression that preventative care services would be fully covered, as outlined in their policy. However, I have faced consistent issues with claims being denied, even for basic preventative services like annual physical checkups. Despite Aetna’s policy stating that preventative care is covered at 100%, they continue to make excuses and avoid paying for these services.

They will deny everything - I fought with them over an MRI for literally a year (which is written in my coverage) and they simply never covered the cost. They won't even approve basic prescriptions that were sent directly from my doctor. Doctor prescribes medication, Aetna says it needs doctor's approval for the medication. Absolute joke of a company. Completely immoral.

The coverage itself is good, but if you need anything updated or have questions, good luck. I have been trying to update my children's PCP for two weeks now. I called 11-20-2024 to get this started. I was told 24-48 hours for the update to show on my online ID cards. A week goes by and they are not updated so i called again. Again, I was told 24-48 hours. This past Monday, 12-1-24 I called again. I was told they were updated so I requested a copy of the updated cards to be emailed since the website still showed no update and got hung up on.

I cannot fault the Aetna Medicare Advantage plan benefits. I have no complaint there. If you have a question or a problem however their customer service is a nightmare. You will get a representative from a country that is definitely not the US. You will be blessed if you can understand a word the representative says. The representative will not actually know what they are doing and you will receive conflicting, contradictory answers. If you ask for a supervisor if you get one, you will not understand that person either. The process will be like having surgery without anesthesia. You will end the call without being helped and will want to scream.

Aetna deserves 0 stars. My mom’s doctor signed for Hospice for my mom. We waited for a week. We received a call from one agency stating they did not accept our insurance. My mom died without hospice. The last days without professional help at home were excruciating. It was difficult and felt like my mother was being stripped of her dignity.

I called to get general information. Melissa answered and was pleasant at first. I was calling to compare plans being though its open season, to compare plans. Apparently you can’t get any information if you’re not a member. I was on the phone for 17 during work hours, to get the same information I googled online. Now I see why Aetna has little to no stars. I could imagine the health coverage and benefits & what it offers. I received no help. I am very disappointed.

Just so bad. So so so bad. The customer service has no idea what they are doing. I am told different things everytime I call. I would suggest going with any other insurance provider - I know it’s being the least of evils, but I promise Aetna is by far the worst.

When I retired in ‘22 I had reached my out-of-pocket with my employer's Aetna insurance plan so I went on cobra. Right after I retired I had some heart problems and had to spend some time in the hospital and some other care. Aetna paid as agreed, but then six months after that they took it all back and claimed that I could’ve had Medicare part B and even though I didn’t they were allowed to pretend I did and only pay small amount amounts of co-pays the Part B wouldn’t have covered. I paid out $1000 a month to pay a few co-pays adding up to a couple hundred dollars and I ended up with huge charges in the thousands of dollars that I had to pay.

I would love to be able to get my breathing meds without going to the emergency room, I find having to go to the emergency room for breathing medicine incredibly annoying l. I don't think anyone should have to beg to breathe. Every time I go to the pharmacy to pick up my breathing medicine I am told my insurance won't allow me to have it and I end up having to go to the emergency room just so I can breathe.

This is the worst insurance company I’ve ever dealt with. I have diabetes and have been denied twice for ** and **. I was on ** for one month and it got me so sick and caused me dizziness. Now I have no medication to take all thanks to this terrible insurance company for denying medication to people who actually needed it but yet I guarantee of people who want to get these medicines just for weight loss can get it right away. This company needs to be sued for everything they have and shut down. I am switching to another insurance company as soon as possible.

Hands down the worst insurance company on the market!!! I signed up for Aetna because my plan was going away. When I reviewed their offerings, it matched up with the plan I had. The list of doctors available to me was long, and the first 4 pages were all doctors within 30 minutes of me. Here is where I found they are fraudulent liars! NONE of the doctors near me are accepting new patients. I was able to get one of the offices to tell me they hadn't accepted new patients with my insurance for over a year. The closest doctors available are over an hour away. The singular urgent care is over an hour away!!

Absolutely the worst insurance ever. Glad my husbands work switched different insurances for this year. Last year December 2023 I called for an ambulance. I was 37 weeks pregnant & experiencing excruciating groin pain causing me to not be able to get off the ground. I called an ambulance to take me to the hospital. Received a bill in the mail for $948. Let it go because they were primary, and I had secondary state so I knew it would have been taken care of. I hit my family deductible for the year in May 2023. My member benefits states ambulances in or out of network are covered 100% once deductible is met.

This is the worst health insurance I have ever had. Not is junk, I no longer can see specific Doctors due to expense. Never ever did I have to pay for bloodwork. I do now. This company needs to be banned.

Aetna takes no accountability for their incorrect estimates of service causing financial surprises. Calling into their customer service is a waste of time as no employee you speak to is authorized to help in any way and promises of being transferred to a supervisor simply transfer you to another low level employee. Most recently, an employee told me they spoke to a supervisor on my half and instructed me what steps to take with my doctor for a pre-authorization. Upon calling a month later, because it was not taken care of, I was informed there is no record of my previous call. Their solution was for me to file a complaint, which you know will do nothing, and then, of course, I was transferred to another low level customer service rep that had no ability to help me.

If you need any customer service or support from this company you will not get it. The most unorganized and unprofessional customer service I have ever dealt with. They will put you on hold and nobody knows anything.

THE WORST CUSTOMER SERVICE IN HALF A CENTURY. They would have to work extremely hard TO BE THIS BAD!!! (Not work!) I’ve come to the conclusion that it HAS TO BE …. DELIBERATE. They must want to avoid signing up senior citizens to enroll in fitness programs that they then have to pay for and so they:

Miguel answered the line in a very short period of time. Knowing what you want to talk about will get you there quicker. Miguel was very knowledgeable, had my account on his screen and was giving me the info that Aetna needed to totally approve my surgery. MRI, lab work, PT access mentioned, etc. I told Miguel I was getting involved because physical therapy was not a subject I knew Aetna was looking for to finalize surgery. I still don't know if I'll be able to get my surgery but I can tell you Miguel did an excellent job of answering my questions and staying on point with me about what I did not understand! Thank you Miguel!

Aetna hasn't covered major visits they assured me they would cover. Once, during a phone call between my doctor's office and an Aetna representative, the Aetna rep hung up the phone right when we got to the meat of the problem. Funny how that works huh? I'm currently on a long hold waiting to figure out what the heck is going on. Simply put, I have no idea how this company hasn't been sued yet and I think it's time for a class action.

Aetna plays God with your care. They take the recommendations and suggestions of a board certified neurosurgeon and have decided that they know better. I have a second herniation and annular tear and even though I can’t walk or stand or use the restroom without extreme pain and they think I can wait six more weeks to go through physical therapy. PT that could make things worse. Six more weeks that are affecting my quality of life, my job etc. I’m bed ridden most days. I take so much pain meds just to be able to lay down. Rather than the last two weeks in a recliner. They’ve denied X-rays MRIs and prescriptions. Aetna would rather you suffer in pain and mental anguish. They’d be happier to quit paying all claims due to your death than to provide the care you need. It’s a game. I’ve told everyone if anything happens to me. It’s all on Aetna for causing extreme pain and suffering. Why am I paying such high premiums when I can’t get the care I deserve. I wouldn’t recommend Aetna to anyone.

Horrible experience! Never sent id card, never gave me anything about the insurance. Runaround on every phone number they give you, transfer, transfer, transfer. Corporate clowns & indifferent incompetence in every department.

Worse company ever. Was denied a heart stress test even though Er and pcp recommended. Now trying to say I don’t have a policy at all magically…. Would not recommend this company to anyone at all.

I wish I could rate then a ZERO. Over 6 years with Aetna Silver Script as my drug plan. They cancelled me with a $22.50 SURPLUS in my account for non-payment (I never missed a payment in 6 years). My automatic monthly payment posted Nov. 2. They had sent me a letter dated Oct. 31 with a Nov. 1 cancellation date. The letter arrived at my home Nov. 8. I was passed around 8 times in 2 1/2 hours with customer service. Everyone apologized, agreed it was their fault, said they'd fix it, then passed me on to the next guy. I had to reenroll with a new plan (that took half an hour) and was shocked when he told me my plan starts Dec.1 -- I would be without coverage for 22 days. More apologies.. Gee, I wonder which of the two competitors that are $1,000 a year cheaper after two rate increases from Aetna this year I should switch to next year?!?!

Overall my experience has been positive but have been having issues with getting preventative lab work for a physical processed properly. Customer service rep and her supervisor said bloodwork had to be done at Dr office or after the physical otherwise its considered diagnostic bloodwork which has a co-pay. Nope. Asked them to point out where in the policy it specifies that; needless to say they couldn't. After 4 calls, a rep said the diagnosis code needed to be different (had been using same code with BCBS for 20+ years with no issues) so lab is resubmitting and we are all hoping it may finally be processed correctly. Interestingly enough, for these calls they do not transfer me to complete a survey. Only when I call and are they able to resolve to my satisfaction do they transfer me to the survey.

I made the switch to Aetna thinking they were good, the person talked up a great storm and everything was going ok up until I needed spine surgery. This company covered all testing and when all test and MRIs came back showing I needed surgery they denied it. I got phone calls from them, saying they understand my condition and how I feel which is a load of crap because they don't. They have no idea how much pain I'm in and the nerves that are being pinched control my breathing. Doctor sent in an appeal and was told it is not considered Expedia so it will take longer for them to decide if they will ok it. I love it when no Doctors play Doctors and then have enough nerve to say they understand. I will be looking for a new issuance ASAP.

Aetna repeatedly called me (at least 5 times) to schedule an appointment with one of their doctors for a virtual check-up. In return they promised to reward me with $100 for my info and time. I was hesitant to participate because I feared that it would effect our rates for next year but in the end the $100 reward won me over. I had the appointment on September 30th. On October 14th I called and spent 27 minutes with a rep because I hadn't received the reward. I was assured that someone would reach out to me and that I would receive email confirmation of our conversation. Neither of those thing happened.

Aetna suck as an insurance company. I have had a lower back problem since 2000. And it has gotten worse over the years. I have had physical therapy, shots in the back. Chiropractor. Nothing has helped. I had one doctor tell me I need surgery so they put in for it and aetna denied it twice and said I need to have physical therapy so I go and they said they can not do anything for me. I need surgery. Then I get another opinion and new surgeon told me I need surgery and they put in for surgery and Aetna denied it again. I am going to cancel my insurance and go with someone else.

No one speaks English. I’ve been transferred and on hold now for about an hr after seeing my account emailed changed at 1 in the morning and couldn’t even get in confirmed because no one speaks English.

Aetna health insurance was a complete disaster. They refused to authorize a crucial procedure for my daughter and sent us to an unqualified practitioner who couldn’t perform it. We were stuck in an infuriating cycle with no progress. When we informed Aetna that the provider was unable to treat my daughter, they approved that same provider again instead of the one who could. Their incompetence and lack of concern for our well-being are utterly disgraceful. Avoid them at all costs!

Since much of Arizona is served by Banner, many are stuck with limited insurance options. My rates went up $1500 a year for 2025 and the coverage I get is of minimal benefit. I still pay out of pocket for most everything because the deductible is so high. I pay almost premiums of $1500 per month for two of us, plus almost all of my medical bills. Through 10 months, I've paid over $21,000 in premiums and medical bills not covered by Banner/Aetna. That number will be over $25,000 by the end of the year. I am retired on a fixed income. I'll be on the streets soon at this rate. The system is broken.

Do NOT get Aetna if you have Medicaid and Medicare. The OTC extra money does not go far, prices are extremely high, poor quality and takes 2 weeks to come. UHC goes thru Walmart and you can get it same day, and a lot more for your $

The problem I encountered with Aetna CVS health is with their: “concierge”. I do not care if these customer service reps are located in another country but at least, they need to select people who speak English and understand in order to communicate. Not only they don’t let you talk but they have a real bad English, I could barely understand what they say and I had to call many many times to obtain the changes I asked! The two First Ladies I had on the phone lied to me, they told me they had modified my PCP and sent me a new card with the change. It was not the case. I have called again and I found out that the new PCP I chose was not in the network, thing nobody told me before! The person I have talked to again today told me he was going to check if the new PCP we chose is going to be validated by Aetna. They made me waste two months while I have a lot of health issues which need to be solved.

Horrible insurance company, they will give you wrong coverage information, taking months to give an answer and turn around and keep you holding 6 times on one call. Glad it is time to renew insurance. I would rather be without insurance than keep these **.

The prior authorization process with Aetna is horribly broken. During the process of getting an approval for a medically urgent surgery, Aetna told me that my surgeon was covered, but not the location where he performed his surgeries and they recommended an inexperienced surgeon for my condition who they said was in network. The problem, this surgeon was not only inexperienced, but had recently lost all operating privileges at the hospitals. After 3rd level of appeal, Aetna realized that they had a computer problem and that the original surgery should have been covered the whole time.

Doctor's released my Mom for intensive rehab 8 days ago. The Aetna "case owner" nurse is taking precious days away from my Mom's recovery after she suffered a brainstem stroke while the Aetna employee decides whether or not to authorize desperately needed in-patient rehab. Insurance is dictating when, where and how the rehab will take place, not the doctors, nurses and therapists who have been caring for my Mom. Meanwhile, my Mom has been languishing in the hospital, not receiving the therapy she desperately needs for a full recovery and future independence. Medical staff and the rehab facility have said Aetna is the worst insurance company for approving needed services. I've been told it could take another week and a half before the authorization is decided. When did insurance companies gain the power to decide what a patient needs over the doctor & nurses' recommendations?

I was so hopeful for this new plan, based on it covering my necessary providers and being affordable. But I am preparing to write my 3rd appeal letter to them, because they denied coverage for things: 2 specialist visits despite referrals, plus one urgent care visit. The requirement to have a referral before seeing a specialist — or prior authorization before said specialist can order extra tests — has been a big problem. All of the specialists and my PCP say so too. Aetna customer service reps have been wonderful and understanding and promising that things will be fixed. And then they are not. I know I'll be tempted to renew with them if the $ looks good, but I don't think it's worth the hassle. How much worse could things get if I had serious medical issues?

Negative stars if I could. The website has a poor user interface, and is unbelieveably inaccurate regarding providers, their availability, etc. My issues go way back to last year's initial enrollment in their plan - they made false assignment of the PCP I wanted, and was listed as a provider accepting new patients. Well, that physician did not actually accept my Aetna plan, and I have spent literally days of wasted time and mountains of frustration regularly ever since, trying to simply find an acceptable primary care doctor.

The people are foreigners and can not understand us. It makes it SO hard to have a conservation. Please Aetna get some people on the line with your customers who can speak English! It is Crazy to try and get through with the people who can not understand us. I just spent 38 minutes on the line.

If I could give it 0 stars for the lady that answer my call. She also knew Spanish. Did not help me at all. She was completely rude. Did not want to provide me with her name. Kept putting me on hold when I just asked her to give a me a sec to pull out my information. She was not helpful. Worst experience I ever had in a call. Not even Tmobile treats their customers this way.

I got back problems and insurance company wanted me to do therapy, I am in pain, can't walk. I did everything they want, my Dr try to get surgery done so many times they don't want to cover, every time you call them they make you an ** on the phone. I am surfing because of this insurance. 0 ⭐ They suck. Waste of money.

Terrible that an insurance company will try not to pay for a service that is needed to help me live my day to day life. I can’t believe insurance companies just sit and calculate money expense and let people suffer. All these smiling faces in their promotions and pictures are lies. Every time I call, nobody can help people, just send people in a circle and are incompetent. While the insurance coverage part goes back and forth ruining my daily plan by making me wait all day for something to be denied. I work to pay for an insurance that hopes I just give them money for free and never use them. My next billing cycle at Amazon I am switching providers 100%.

Aetna has a major failing. They do not have an accurate list of Providers serving their network. In fact, they do not even know who is in their network. Talk to 2 people and get 3 different answers. Be very careful. Their So-called licensed insurance agent either lie to get you in the Plan or are really ignorant about the plan. I called Aetna to join not some phone-soliciting scam and that was the case. Aetna is very good however in coverage. If you need it they will cover it.

I have stage 4 brain cancer and malignant melanoma. Aetna better health of Oklahoma are depriving me of my mental health meds. I've been on my mental health meds for 10 years and aetna decided I don't need them and cut me off cold turkey. They didn't even wean me off of my mental health meds. Aetna does not care about mental health. That's why they have 1 star review!

We have been VERY pleased with the coverage and the customer service with our Aetna Medicare Advantage plan. We incurred some MAJOR health expenses and our coverage was exceptional! Definitely would recommend Aetna plans to anyone.

The very worst. Physician list? Hilarious, not one of the doctors that I was referred to accepted Aetna. Not one. Had to call back, "Oh we're sorry that was your experience!" Like telemarketing calls? Several times a week. Unstoppable. Opened a "grievance", that resulted in nothing but disassembling. They hire a telemarketing company! It's out of their hands! Call their help number? Got time? Because they are busy. After waiting too long, some poor representative will listen even though there's very little they can do to help. But your call is very important! Just a horrible experience.

Terrible customer service, most of the agents in Spanish are extremely incompetent and never understand or know what you are talking about or what your needs or requests are... They speak with a lot of laziness and most of them are of Colombian origin. I have been struggling with an ambulance bill and between the inept agents and the situation as it has been extremely difficult. Of all those who have attended me by phone, only one has managed to help me a little.

I switched over to this insurance plan and trying to get my ID number is a nightmare. I've had to cancel appointments because I don't have my ID card or ID number, I talked with customer service and they are not allowed to give me my ID number. I have to wait until I get it in the mail which it can take 10 days to get it. Not very happy at all.

The absolute worst customer care and back office systems. Their customer care center is ineffective and unable to drive resolution no matter what the issue is. The feedback of "Yes this is a known issue on our end and we'll get back to you in 3-5 business days" summarized their poor overall "support".

Terrible corrupt company just like the rest. I am a chiropractor and Aetna set the fee for a patient visit at $21 dollars. 18 years ago when I was licensed!!! Pathetic. They have never given me a nickel raise since then. But guess what? All your premiums go up, payrolls within the company go up, their employee benefits go up.... End result? Deeper CEO pockets and investors. They don't care about anybody but profits. They're in bed with drug companies, the AMA, the politicians. Just like the rest. Stay away. They worst of the worst.

The customer service representatives are polite but are never helpful in resolving the issues I've called about. All they do is read the explanation of benefits but I can do that myself. I waste time every time I call them and then have no information to advocate for myself when I call the doctor's office regarding my bills. I wish I could afford a better health plan -- they are awful.

Aetna has problems. Problems with communication and keeping track of their business. Problems giving pre-approval within THEIR time window. They make bring very sick even more stressful. With an almost 7% rate of saying NO to what your doctor says you need, they should be ashamed of themselves. Paying for my own doctor ordered PET scan is going to cost me a lot of money I do not have.

I chose Aetna for my Medicaid coverage because they seem to claim emphasis on Diabetes patients. They had a fair Medicaid vision package offering too. I'm a 20 year long Type 1 Diabetic. After my first decade of uncontrolled T1D, I developed Gastroparesis (an idiopathic intestinal paralysis) which has completely ruined my life since the late summer of 2013.

If I could give negative stars I would. I work in a busy medical office and it is a nightmare having to deal with Aetna every time I need to get a prior authorization for a medication or a procedure. The average phone call length to check status of these are at least one hour. I am ALWAYS transferred multiple times to wrong departments. Just when you think you have someone knowledgeable that is going to help you, you are sent to wrong department. I have requested to speak with a manager on multiple occasions and it is over an hour on hold to speak to them and nothing has ever ben solved or fixed from this process. I have advised many patients to change insurance plans during open enrollment as these guys are just awful to deal with.

I had AETNA and when we signed up in December of 2023 they offered things and then TOOK THEM back like the Aetna PAYFLEX card, they also wellness things. I'm now going to file a lawsuit against Aetna. Please take time and look at the reviews on Aetna. Then look at other plans and be careful with the companies that try to help you sign up, they might be part of the INSURANCE Companies them self. Please ASK Them if they are in any part of the INSURANCE Companies. You might be SURPRISED.

I would put negative stars if I could! I was looking for a new insurance for my special needs child. At first the person I spoke with was very knowledgeable and nice then he transferred me to the one to do the processes and he was nice up until I said I just want insurance for my child and not myself. I was willing to pay the price if it covers my child’s needs and this man didn’t even give me that option. He changed his tone and attitude real fast when I said I just want insurance for my daughter not myself. I’ve never been so disrespected and humiliated. I will never go through Aetna and I will advise everyone to go elsewhere. Unacceptable.

I had no other options through the market place for our area other than HMO plans. Not a problem because our doctors are very helpful and give us any referral we might need. From day one, it was one denial after another, then it was, "Well your PCP isn't in our network" even though their website said they were. Then it was, "Oh he's a resident so it must be a non resident doctor." Then after that was sorted, we didn't get the right information. "You will have to appeal." Over and over and over for things that should never have an issue being covered. We've spent more time on the phone with Aetna than we have with friends and family and got nowhere fast. They outsource their call centers and they must teach the reps to just be agreeable and tell people to appeal the decisions on everything. I have never been more disappointed with an insurance carrier in my life! The stress and frustration is not joke!

Worst and most frustrating insurance that I have ever had. I went with this insurance because it had a $3,000 hearing aid coverage. Turns out, the hearing aids available under the $3000 are a $700 hearing aid, even from the manufacturer, that Aetna priced at $2,600. Total fraud and deception. False advertising. Every single step of this insurance has been a nightmare. I had a persuader this plan that was covered 100% two months ago, now not covered at all. It took 48 minutes and 8 seconds of my time being passed to three different representatives and having to repeat every detail to each representative. I have major anxiety after each interaction because it usually takes hours of my life. And I don't have anxiety!! This is the most fraudulent insurance I have ever had. Absolutely horrible.

I have worked for the state of FL since 2005. The state offered AvMed since 2008 until they changed to Aetna in January 2024. I never had an issue with Avmed in all the years I had it. Aetna has been a different story. My neuro ophthalmologist ordered some blood test to rule out a serious neurological condition and Aetna deemed it experimental and did not pay Quest leaving with a bill of $2,200.00. My doctor sent all sorts of documentation to demonstrate medical necessity and we submitted the appeal. This is a process that takes a long time. Nonetheless, they had made the decision to deny it again but did not inform me. I would have not found out of their decision and I did not call. In the meantime my credit it's been affected because I have not pay my medical bill. I would suggest to get a different insurance if you have the choice.

Denies claims that should be covered by your plan - I have checked whether my provider will be covered multiple times and been denied claims after checking coverage through their website and by phone. Often these are really basic procedures like a dental checkup, not sure how I'd afford health care if something serious ever happened and Aetna was my insurer.

If I could give 0/0 stars I would do so. They require a "pre-authorization" to every single doctor aside from you PCP. Then, when your PCP sends in the request, Aetna just lets it sit there. If they are missing something or do not have what they consider the right "code" they make no attempt to solve the problem. They do not contact their customers or the PCP who requested the pre-authorization, but rather they do nothing at all. I pay for insurance every month, only to be repeatedly denied the care I need because Aetna simply does not care and is unwilling to do their job as my health advocate.

Absolutely garbage. Aetna continues to deny health care claims for the car crash we suffered almost a year ago. This despite providing them liable party and insurance exhaustion letter information. My wife and daughter are in pain and need treatment. Is this the way you treat human beings that pay you for service? Avoid them at all costs because they will find a way to squirm out of paying. One person says one thing, then the next will say another. Zero accountability. They have no care for the individuals that they service.

If I could give zero stars I would. Actually, I would give minus stars. I have a very bad back and doctor suggested a treatment that would help a great deal. I was unable to walk, navigate stairs, pick up my grandchildren, garden, exercise, bend over, etc.. The test procedure allowed me to do all of those functions at a much greater ease. But the test was temporary and I needed to complete the process. Aetna declined the procedure. I and my doctor appealed it three times reiterating all of these functions that without the procedure, would give me no quality of life. All three appeals were met with a big fat no. To say Aetna is inhumane is an understatement. They made everything during my appeals very very difficult and time-consuming. We’re talking hours and hours of emails and phone calls. If you have a choice in your insurance selection, I would tell you to steer clear of Aetna. They are also extremely expensive.

Signed up for Aetna Insurance through a broker and the Healthcare Marketplace earlier this year. I had to switch providers because in Jacksonville, Florida the doctors did not accept Oscar Insurance. Anyway I seeing an Orthopedic surgeon for Osteoarthritis in the left hip. Was told that since I had not been a customer for 6 weeks, I had to pay $ 250.00 out of pocket for an MRI of the hip. Which I paid and the results showed damage, the doctor agreed that surgery is needed to replace the hip. But Aetna asked for records to support the doctor’s diagnosis, which the doctor did not provide. Aetna made the determination that the hip was not damaged enough to require surgery. So since that was the case I had to move out of Florida and cancel the policy. The hip still needs to be replaced, I now live in Ohio am on Medicaid because of unemployment.

Worst insurance I have ever had. Took both of my children for back to school physicals to the PCP listed for them on the insurance card. Both were denied because the address that was on the paperwork that the doctor's office submitted did not match up to what they had listed on their end - the doctor's office has two locations. Apparently one location is in network and the other is not (same medical group, same set of doctors, same everything, just a secondary location). Called multiple times and was able to get one of the claims to go through, but the other still remains denied. Receive nothing but canned responses from customer service. Was told they would contact the doctor's office the following work day to request a claim with the correct address. They never followed through. Ended up having to pay for the physical out of pocket.

Went well for a bit until I needed to feel something more costly, they denied it saying that the reason was not sufficient, even though it was documented the exact reason that they said I needed the medicine for was well documented for years and years and years, decades in fact. So they must be the ones doing their own review on whether or not you can be covered, they will deny you any way they possibly can even if you have the right medical history they still deny it? Very upsetting, it’s a corrupt world and fraud is prevalent everywhere. You can’t get anything that you pay for or that you signed up for and they will try to weasel out any way they can. They’re supposed to be there to help you and they greatly hinder your well-being.

I am hesitant to even give one star. This is by far the worst health insurance I have ever had! In addition to the very high co-pays, they have denied 2 prescriptions that I have been on for years, and now have denied an MRI ordered by my orthopedic doctor! I cannot wait until open enrollment so I can get rid of this insurance!!

Have had several issues with Aetna and them not paying for services. Would never recommend this insurance company to anyone out there that value their time and don't want to spend 20 hours dealing with one single claim like I have been.

I was promised when I signed up with Aetna Medicare that I had a dental fund of 2500 dollars. I did not receive my total dental benefit because Aetna filed my claim as a medical claim. After fighting this claim for two years I was told by Aetna that would not refile the claim. I was to go to my dentist and have them send back the funds they received from the original mistake filed claim. Aetna paid 1500 on the claim and I paid over 1000 out of pocket. The dentist will not send any funds back because they were totally paid up. This was in 2022 that I was short paid out of my dental fund. Aetna will not help me anymore on this claim. I will never sign up with them again. I was ripped off. Don't sign up with Aetna.

I am happy with the coverage from Aetna for my Medicare part C and D and I would rate the company higher if it weren’t for the phone calls I get offering some sort of in home wellness check. I’ve politely declined the service multiple times but they still keep calling. I asked them to stop the phone calls multiple times but the calls continue. Ugh!!

Won't pay for the MRI my doctor says I need until I take meds and go to physical therapy. So now Aetna is dictating my medical treatment. How is this legal??? They are NOT doctors, and they don't know my medical history or symptoms, but they have the power to override the recommendation of my doctor simply because they don't want to pay. Stay in your lane, Aetna. Pre-authorizations should be illegal. Many doctors won't even accept these plans because they don't have hours to spend fighting with Aetna to get them to cover a patient's scan. I pay $500 a month for this plan, and so far they have covered next to nothing. I'll be choosing another insurance company when re-enrollment comes around.

I had to call back because the department system hung up on me twice. Aetna phone support for claims could barely complete a proper sentence. I submitted the same claim multiple times and they could not see it. They couldn't even provide me with an email address to send the claim. Only fax and mailing address with no case# to reference. What is this, the 1960s??? Then the automated system hung up on me before I could provide an audio review.

Insurance companies should not be allowed to decline coverage for surgery recommended by a patient's doctor. It is determined to the patient’s physical, mental and emotional well-being! Finding out the week before surgery, it has been declined when you have waited a year and jumped through all the necessary hoops is horrible. This should not be allowed.

Aetna has cost me a lot of money out my pocket, my son plays sports and over the course of 1 year he hurt both of his knees on 2 separate occasions and each time Aetna refused to pay for MRI in which I had to pay out of my pocket and when asked the reason why I was told 2 entirely different reasons. I am a single parent and this was very very unfortunate. My son health is very important to me and the fact that they refused to pay for mri just blew my mind. It’s always complications when dealing with this company. As soon as open enrollment start I will be switching over to a different carrier. I am beyond pissed with Aetna. If you know how expensive an mri is then you know my pain.

Keeps denying coverage for an MRI on right shoulder. Customer service yells at you when you call asking for questions. Wants me to do an x-ray first even though it won't show any soft tissue damage. I had a partial tear shown on my previous MRI but they want me to do an x-ray for some reasons.

AETNA! What a horrible insurance. All CS does is trying to get you off the phone. I still have no solution to my issue. I retired early "Yeah". I signed up for private insurance with Aetna. I choose Aetna as this was my health insurance with my previous employer, I retired with. I thought this way, I will have no issues with Meds or my doctors. 2 months in, with my expensive policy about $ 1000 a month, and I have no meds (diabetic). I called again today to find out the Plan that Aetna has for my meds. No Plan. NO MEDS for me. NOW what???? I will continue writing reviews everywhere until I get an answer from Aetna.

I REALLY need to rant. This is going to make me explode with me throwing things and I really don't want to. Well my husband got $188 from UHC for over the counter products and able to pay bills and such. Well we went to an AR Care last that does the "switching people from insurance to insurance". She told my husband that the AETNA would be his best choice. He would FOR SURE get the $190 a month for OTC products and for bills and a big one GAS. Well so when he got switched over to AETNA he was told he would only get $83 out of the $190 because that $190 is on an advanced plan. Which that's what he was getting from UHC. My husband is on disability and for a very VERY good reason. He wouldn't be able to work any job. NOT EVEN sitting at a telemarketing company. (We've both tried.)

These people told my wife, who is disabled that her payments to the doctors would be nothing, come to find out she was paying nothing with Blue Cross Blue Shield, and now twice a month she has to pay $40 to one of her doctors. Do not believe their sales pitch they'll tell anything to get you to buy it. Buyer beware.

I am very unhappy with you guys, you took 2 payments out at once. I wasn’t late and was even told it was your mistake. I live paycheck to paycheck and I want my money put back in my account asap. I was told it will take 21 business days to get my money back on your mistake and was also told the high up would call me before the end of the day, it didn’t happen. I need my overpayment back, you made me bounce a check over this. I’m fighting throat cancer and certainly don’t need this stress. If I have to wait 21 business days my next payment will be due, come on, please make this right. I didn’t even get the call I was promised.

Worst insurance ever. Very few medications do they cover. It's really a waste of time to contact. You get zero answers. If you use CVS along with them you will just be left running around in a circle. No one will give you answers and you will leave or hang up feeling more confused than when you called.

Under no circumstances should anyone even think about using this company. Customer Service, Prescription Pans and overall Management of this company are absolutely atrocious!! RUN AWAY. AND NEVER LOOK BACK....MUCH BETTER COMPANIES AND PLANS AVAILABLE...

I have been trying to get them to approve a very much needed back surgery and they keep denying the claim. They have received all info requested and they are still denying. If I knew how bad they were I would not have elected them as my Insurance company. I am definitely dropping them. Please do not waste your time in choosing them as your insurance company. I'd give zero stars if that was an option.

Aetna CVS Health HMO - a terrible choice. I got guidance from senior services in Charlottesville, but turned out very poorly and I cannot wait to switch. CVS here has been terrible for years, so I should have known to avoid this company. The referral process puts me at odds with my doctors - Aetna says doctor should provide a referral to a specialist just upon my request, and if they refuse I should tell the doctor I am filing a complaint against them. My doctor says I need to be seen in order to make a referral so they can send it with their notes, which is their professional medical practice.

Terrible customer service, my daughter's primary care was not available, the doctor is part of Pediatric Associates and we were offered that a different pediatrician to see my daughter. I checked that the doctor was in AETNA network so we saw no problem, it has been three months and AETNA says I have to pay the full invoice and it was 691 Dollars!

My company signed on its employees. I personally have 2 prescriptions Switched to Aetna. Now they play doctor and start changing rules. My inhaler they want to switch to something else and told me what pharmacy I had to use. My B P. Script I went to pick up I was paying 11 $ For. My doctor sent a script to fill as prescribed. Pharmacy said 618$. Ins co won't pay for anything but generic. I’ve tried these. They have side effects. AETNA. Please send me your med degree docs or quit playing doctor. We pay 10k a month. Bye. If anyone reads this run.

Been dealing with repeated denials for ct scans. The first was already approved then they denied it the day after it was done. Advised doctor should have just done a biopsy instead if insuring it was needed with the ct. Had a pulmonary embolism and the blood thinners I'm on caused a hematoma the size of a softball on my side. Doctor wants a ct to see if the bleeding has ceased. Insurance denied the ct but approved the iv needed for the ct? What is wrong with these people? Most likely have to go into the ER now and they will have cost themselves thousands more. Complete and total idiocy.

I will never work for an employer that has Aetna as their health insurance provider ever again. In-network coverage is awful and I have never spent more on health costs with less support. Have had to change PCP's twice and out of pocket is outrageous.

I would give a ZERO if I could. I had a total knee replacement. March 1 2024. I was forced to use 3 weeks of physical therapy before they would approve the surgery. I really needed that three weeks for after the surgery. My allowed weeks have ran out; they denied my appeal for additional weeks of therapy. 3 months waiting for the denial, called today August 2, Friday, they tell me they have until August 5, Monday, to reply with an answer. OK…and I’m waiting for OPEN ENROLLMENT!

Absolutely horrible. I sprained my wrist extensively, they denied the urgent care visit, the X-ray, the MRI, the ** shot, and this visit with doctor as they weren’t “medically necessary”. My orthopedic would beg to differ. Over $500 a month to be denied for emergencies. Also denied my establish new patient appointment with my new PCP. This is the PPO plan!!!! Absolutely awful, please stay away.

Aetna is an absolute nightmare. We had a health plan that required referrals for specialists. Our primary care physician referred us to an ENT for our daughter's ear infections, and the ENT then installed tubes in her ears. Aetna rejected the claim for the tubes surgery and is trying to charge us for it, stating that the referral from our PCP was for the ENT appointment only and that our PCP needed to make another referral for the surgery.

This has absolutely been the worst health insurance someone could pick for their employees!!!! You talk to one person on the phone and they tell you a med is covered and when your doctor calls it in they say they are not going to cover it. Someone sits at a desk and arbitrarily decides to deny claims so they can save money. You used to think of health insurance as a safety net for when your health took a nose dive, guess again. They are not in business to be your friend. The CEOs want buckets of money so they can get the very best care for them and their families!!!!

It’s less than 48 hours before scheduled for over 3 weeks; surgery and got a call surgery cancelled Aetna won’t approve. Peer to peer done and I don’t understand how the insurance company knows better than my physician and my chief complaint!! Where is the medical school diploma? I injury myself the beginning of June and it’s taken this long to get surgery scheduled. Now after prep done today; I told it’s cancelled due to no approval

Aetna CVS health is the worse insurance ever! I got them through Marketplace after my BcBS almost doubled. They have me get an authorization for everything and even after making sure where I go is in network they deny my claims and say “not in network”. They even denied an xray my primary care sent me for to rule out pneumonia.. and most recently denied a dermatologist visit saying not in network when their website shows them to be. And their customer service is in India.

If I could give Aetna negative stars I would! I was in unbearable pain for almost 2 years with 2 cervical herniated discs. EVERY pain reliever AND procedure had to pre authorized. Each one denied and had to be appealed by my doctor. When they had to do a peer review a general doctor not in their specialty would decide my fate. Every time denying the procedure that was requested by a specialist and authorized a cheaper procedure or medication. I have this insurance through work and they just increased my premium.

Called to find out about a script I got, went to CVS to fill & they told me for this 1oz product it would be $17.00. Tried to use FlexCard, as pharmacy told me to, but it's not for that. So I left. Called to ask why, transferred to 6 people, over an hour on the phone with no answer. They are like union workers there, they all only know 1 thing, 1 can hold the hammer & & a diff one has to hold the nail. 1 person told me I could have pulled out my white Aetna card to make it be $4.50. Another said that it wouldn't have been covered at all. And the other 4 people didn't know why I was transferred to them & transferred me to another wrong department. So thanks for nothing. Over an hour wasted.

DO NOT BUY THIS INSURANCE, TOTAL SCAM!!! BEWARE! They make everything ‘out of network.’ I was paralyzed due to medical error and every surgeon, hospital, rehab, medical equipment within hundreds of miles of my home are ‘out of network.’ The call center in India should be the first clue you are getting scammed! TRASH INSURANCE COMPANY, THEY TAKE TOUR MONEY AND RIP YOU OFF!

Aetna has scammed my senior mother into signing up for a plan she doesn’t need. My mother has major neurocognitive disorder and doesn’t remember signing up for the plan, but they will not accept my power of attorney and will not allow me to cancel the plan. I can wait 30 days for the power of attorney to get into the system by which time it will be too late for me to cancel the policy and continue her current insurance - which is all she needs. Therefore, I will have to find all new providers and start all over again while they profit from my mother’s dementia. I have been told by Medicare that there is a federal investigation ongoing into these insurance scams. Unfortunately, that does not help me in my current situation.

stomach & sides. The surgery was to decompress her spinal cord that was being crushed & reconstruct her whole lower spine as screws & metal rods were protruding from her skin due to a 25-year-old surgery. Prior to her surgery she broke her right Tibia & had surgery 3/1/2024. She was suppose to start PT for that when this surgery was scheduled. I have personally had to call Aetna to beg from their support to get her into PT 3 days after her surgery & they would not approve.

Our family is new to Aetna CVS Health 2024 - I scheduled my family with a new PC. The wait time is 4 months to get into her office. 9 times within this 4-month wait time. I had to call Aetna because the location was listing wrong for this PC (9 Times with reference numbers the info was never corrected). Hours of trying to establish correct information from Aetna to the PC on location and name. Today the day of my appt I call to assure everything has been corrected and it has not been corrected. I'm two hours into phone calls today (again). The representative for Aetna told me he called my PC and spoke to a representative at the office named Cara. I called the office to confirm this and found he lied to me, there was no Cara at their office.

Aetna is a terrible company that makes patient's lives even more difficult on top of their own disabilities and illnesses. I have been denied or upcharged for my preferred insulin brand, told what pharmacies I am allowed to use and denied pain medication prior to a surgery. This company should be ashamed of itself.

I would give them zero or negative stars if that were an option. I can only imagine how many people ended up dying because of Aetna's procedures and incompetent overseas "Customer (un)service. Aetna Health Insurance and their so called "Customer service" employees are THE WORST. I was discharged from a local ER after a kidney stone event. As part of the discharge instructions the hospital processed pain relievers with the local CVS. It got denied since there was no "pre-approval" for the meds. I was in excruciating pain for 27 hours (no sleep, not even a wink because of the pain) and spent hours on the phone with Aetna.

What a terrible dishonest company!! They have denied me everything this year…. Desperately needed surgery, life saving medication and have literally just stolen thousands from our hard working pockets. I have cried in pain because of this company. Just keep in mind…they will deny you everything but take your money greedily.

This insurance company is the worst! I spoke to an associate that told me that I was covered for IVF. I even asked her, "Are you sure that I am covered," and the associate confirmed and now when I am about to do my IVF process and medication I’m not covered by Aetna. I initially contacted Aetna to confirm coverage to make an informed decision and they misinformed me. I’ve started the process. I’ve made my down payment for non-covered services, which came up to about $5000 and now I am left to pay another 5000 to cover my infertility medication for IVF.

If I could give Aetna ZERO STARS, I would! This is the most awful insurance ever!! I have had so much stress trying to get the care I need, through grievances and appeals, it's taken a toll on my body! Even after the Administrative Law Judge stated Aetna had to provide me with the care I needed by locating the necessary specialty care for me, it is now a year and still waiting. I am losing mobility in both arms and legs and Aetna could care less. Their customer service has no idea of their job description. Aetna does not provide contact to supervisors. They stated they called me and sent out letters to me. However, not once have I received a call from them with what I need. The best advice I can give to anyone looking for an insurance provider, stay clear of Aetna! They are beyond terrible and will not treat you or your family with dignity and care!!

Like, many medical insurance companies in the USA, they will try to deny your coverage whenever they think they can get away with it. One example is that my wife has been getting RFIs for her migraines for years now and it's been covered by Aetna until this year. They just classified RFIs for migraines as "experimental" and refuse to cover it this year even though it is the only thing that helps her migraines. This is exactly why we need to go to a single payer system so insurance companies can't dictate and override doctors on what treatment you can get.

This insurance has been a nightmare, got it through Healthcare.gov and I have had constant battles with them over everything. They kept dropping and adding my spouse first, finally got that straight. Had a difficult time finding a primary care doctor as their list is severely outdated. For months I have been battling this insurance to cover prescriptions that they are SUPPOSED TO COVER (the entire reason I chose this insurance to begin with). One of the reasons they kept denying one of his scripts is because he didn't meet 1 criteria, which was she wasn't pregnant or breastfeeding. Yes, I said that correctly. His doctor had to go through a battle to get that straight. And now we keep fighting to get this and 2 other scripts covered, they have been routine maintenance scripts for years but this insurance company thinks it knows better than his own doctor about what he needs.

Quite literally the worst insurance company to exist, and I've been on the free stuff. They're constantly coming up with every reason in the book why they can't cover something till you fight them on it. Over a year after my claims were approved they went back on it claiming I have other insurance - I don't. They just don't want to pay. DON'T USE THEM AT ALL COSTS.

Hospital made a mistake causing uvula necrosis. Doctor insisted we go hospital's ER. They gave antibiotics and a huge bill. Aetna pays their portion. Sees no appeal argument. Kick backs and racketeering.

Updated on 08/06/2024: I’m new switched to Aetna. They promised $300 month in coverage. They wouldn’t give money at first. Finally helping now. They continue to call me and bug me all the time with questions for different co. Perks. I did all the questions already. I’m tired them calling me and calling back for this stuff. They want to sell you all time and keep sending mail. They got me on their plan and still bugging me for more stuff. I don’t want harassed by phone and mail.

Trying to get a hospital or doctor to even accept Aetna in Oregon is a nightmare. Providence dropped them because of their ridiculous costs. I will be dropping them from my Medicare Advantage this year.

Worst Insurance EVER! This company is good at taking your money but when the time comes for serious care procedures are routinely denied. My experience with Aetna has been extremely disappointing thus far. A good example of their incompetency would be the approval of a post-operative procedure with out approving the procedure itself. They have proven themselves too.

I gave 2 stars and that's generous, main thing is covering of claims! THE PROBLEMS are many times you will get turned down when you're positive it's covered, but you end up in a boiler room with people that say I will fix it for you and that is usually nonsense. You have to get someone else on the line and after 2 or 3 you will get someone who knows what you are talking about, I had a problem with a claim sent by message, they say you can't do that but I know you can. Now after many tries they finally figured out I'm right. At this time my wife is going thru the same thing, poor, poor help from foreign people that DON'T know the program, as many are we are searching for a comparable insurance which I have found, Aetna has a good program with few people who know how it works, which renders it USELESS.

I submitted an application to Aetna and payment on the last day of April as I quit a job and lost insurance. I patiently waited for a month for my member ID card to be mailed - it never came. I checked my email before calling, and sure enough, I had missed an email from their billing department, requesting proof of my loss of coverage. Once I replied with the proof, they told me it had been over 30 days (it was 31) so my application had been terminated. They considered the application and account inactive, yet did not refund the first month's payment that had already been processed. The application never indicated that I should expect any additional process via email, and they made no efforts to call or physically mail me, despite having these two other forms of contact info. So I called, and at the end of a lengthy phone call, they assured me that my application was now unblocked and I should be getting my member ID in the mail within a week.

They try to get out of paying for anything expensive, but their premiums are huge! They stuck an insurance henchman, AKA insurance spy, on me to shut down needed services. She offered things I don't need, so I declined. I'd like to have her charged with harassment and assault causing bodily injury because they are trying to leave me injured for life for no reason. This is actuality the second time that Aetna has done something like this!

Aetna refuses to pay for MRI and medication, do not ever use this horrible insurance. THE WORST EVER. WHAT A NIGHTMARE.

I have been with Aetna for 3 years. One year a break, than went back (biggest mistake EVER)! This year was supposed to be better, no, they decided to pair up with Nations Benefits. Nations Benefits is the worst company, look at their reviews, 1 star!! I have been fighting them regarding hearing aids, Aetna will not use any company other than Nations Hearing (an affiliate of Nations Benefits). Every office they referred me to in my area were back alley establishments and they charged more than a reputable hearing aid specialist that was associated with my ENT. The ones recommended were not specialists and had no idea about the ear disease I am suffering from. Now I have the problem of the OTC, which again is handled by Nations Benefits.

I regret ever getting health insurance with this company. From the start it was nothing but confusion. There was a discrepancy on my insurance card that they were impossible at helping with. Switching doctors is next to impossible. The customer service does not know what they are doing and are highly inept. Navigating their website is a nightmare. I am convinced this company is running a scam. I had to question myself "why am I paying for something I CAN'T use?" and decided to MOVE so I could change my insurance. Coveredca + Aetna = disaster. Please be careful with what you sign up for. From my experience Blue Cross is good. Avoid Aetna!

If I could give zero stars I could. I don’t even have this insurance but with a mixup of names my insurance is mixed up with Aetna. I have called seven times and Aetna is no help. They have incorrect information for their customer and are confusing her with me. They do not care about fixing the issue or helping me or their customer. Avoid this insurance at all costs.