Aetna Health Insurance Reviews

I just join this year with Aetna, did my research to make sure my PCP was in the network an all. Now they sending me a letter in May about the provider not being in the network as of Aug/2019. I joined Aetna in Oct/Nov. 2019. talking about I can still see the provider... by paying more money out of my pocket! I am on a fix income. Dont have money to throw around. I would not recommend them to anyone! their info is not correct, unprofessional to me! Wish I could give them a FAT 0.

I am having horrible experience with Aetna. I went to multiple service providers for my family members and given my Aetna Card to them, they check it in their system and say that yes they are in-network with Aetna and had to just pay the copayment. Later I receive hundreds of dollars of bills, when I checked the same with Aetna they say that the provider is not in network. I believe that multiple service provide can't lie and tell the same thing, what it means is there is something incorrect or Aetna provide misleading details to service providers which is passed on to the patients.

Aetna Medicare got to the point 2020 they refused to pay for almost every medical procedure. Denied all medicine. Pay for some that make no sense and you're making medical calls whether or not I can see a doctor. They actually told me that, "We are a HMO. We have the right to decide whether or not you can see a specialist. If we don't want you to see a specialist we have all rights to stop you from seeing any doctor we don't want you to see." I had to contact Medicare so I didn't have to be their patient anymore. They don't actually like paying for medical services at all. I was with him for 5 months. Started receiving all bills and they were supposed to pay for them. They always find a way to wiggle out of paying for your medical even though you're paying them money.

I have two special needs children, and they both receive multiple therapies a week. We transitioned to tele therapy because of COVID, and were told by Aetna copays were waived for all tele therapy sessions during this time. Now they say they aren't and I am being stuck with a giant bill retrospectively. I have learned over the years that Aetna never gives the same answer twice when you call to discuss coverage. I should have known better than to believe them.

My dad had to have triple bypass surgery 3 years ago and my parents had Aetna. My dad was in the hospital about 4 days then sent to another rehab/recovery facility. Aetna decided he needed to go home after 2-3 days because who needs ample supervision and care after major surgery like that? All his doctors and my mom had to fight with these "people", I use that term very loosely, to keep him there as long as he needed.

I’ve never written a review of a health insurance company before. However, having Aetna has compelled me to do it. It’s horrible, but unfortunately we are stuck with these guys via my husband’s job. Getting an approval for a medication seems to be just about impossible. The drugs my husband has to take for his condition require a prior authorization from his doctor. This is where you have to brace yourself. The faxes get lost, and I end up being transferred to five different departments etc. And guess what? In the end they still deny you for no reason.

I have had Aetna for 4 mths. In this time, most of my medications have required preauthorization, or I have a crazy high deductible to get name brand medication. Once the RX deductible is met (meaning the customer pays out of pocket for everything before insurance pays toward cost), they then have the right to deny me the medication once they have to participate in paying towards the medication. I was transferred for 48 mins to different departments to try and file an appeal...I never reached the right department and then I was finally put back into the main system w/ no direct transfer. I hung up at that point. When you call for basic benefit help, you get routed to outsourced workers in countries like India, making it hard here and have to wait on that annoying delay.

I have been a customer with Aetna for over seven years and have yet to have ONE satisfactory experience with them!

I Have their Gold plan and have a $6k deductible. I paid them almost $20k last year and went to a doctor twice, and only for routine physical and the second time to review lab results. Recently broke my leg and these guys don't even cover the boot for my leg. So far, they have covered almost nothing in my couple years with them. Not sure if this is just Aetna or just the American Healthcare system, but someone is failing. If it weren't required by the feds, I would drop these guys immediately.

I use an asthma inhaler. I called in a refill only to learn, on a Saturday morning that Aetna would no longer cover it. Aetna is closed on weekends, so left without critical meds. Why did Aetna not provide me with advance warning? I never experienced an issue like this with my prior provider.

My father was admitted to the hospital and then the doctor ordered rehab at skilled nursing facility. Aetna denied the claim. The hospital sent an expedited appeal. Aetna claimed they never got the most recent report. My father's deteriorating in the hospital, while the hospital fights with Aetna to get approval. The case manager said Aetna is notorious for denying referrals. Avoid Aetna like the plague!

No matter what the answer is NO, not in this lifetime or any other. They did not follow through, did not keep their word, did not provide what was fair and reasonable and DENIED EVERYTHING that cost me a fortune because they ALWAYS SAY NO. TOOK THE PROBLEM HIGHER... RESPONSE... NO. Was supposed to have a patient advocate... did they help, NO. The most dishonest, conniving, irresponsible, lying, useless health insurance company on the planet. DO NOT GO HERE. You will lose. Time, money, patience and anything else you want to achieve will never happen. They are horrible, horrible, horrible.

This company is so terrible my provider just dropped them, after 2 years I need to now shop around in network and rebuild the medical understanding of the last couple years. Let's reflect on that Aetna, you're equally atrocious to patients and doctors and every time I drive by your ridiculous castle off I84 in CT I'm reminded of how much money you're making and how goddamn poor of a job you do for the citizens of this country. You suck.

Called customer service in order to make doctor change. Javier located in Fla was not able to understand English, repeated a few times still, going off in another direction. This was the English line, not the Spanish, when I mentioned he is not following what I am saying, he said "Jesus!" and added some expletive, then " I will transfer you to someone else."

We took my husband to an Urgent Care for cellulites only to find out the co-pay for urgent care is $175. If we would have utilized a "Walk-In" clinic, our co-pay would have been $35. When we spoke to an Aetna agent, the only Walk-In clinics in our area are Minute Clinics inside a CVS. There are numerous Urgent Care centers in the area. So I have an option to visit a CVS for $35 and visit a non-doctor or pay $140 more for a doctor. This seems absurd to me. Why make it difficult to visit a doctor.

Saw a dermatologist (who I've seen for many years) in Sept. In Nov. I received a letter from Aetna saying they had made a mistake in processing the claim - which wasn't processed until Dec. At that time they claimed the doctor was out of network. I spent an hour with an Aetna rep who determined he was in network and the claim was reprocessed correctly. In late Feb. I received a bill from the dermatologist for 350.00. Apparently, Aetna asked the doctor to return the previously issued payment. I called Aetna. Spoke to an inexperience representative who repeatedly told me the doctor was out of network. I pulled up the Aetna website where it clearly showed the doctor in network. I was told I would need to file an appeal but that she didn't think it would be approved.

I've been trying now to get a couple of completely valid routine wellness check up medical claims paid for two of my dependent kids. Date of service was last Jun 2019. It's now Feb 2020 and these bills are about to go to collections. After MANY times of calling in and holding for a good hour, I was given the same run around each time. I provided the additional information they needed to process the claim, which was ridiculous in itself. To make a long story short....they will do anything to avoid paying a claim in hopes you will just give up. I can't say enough bad things about my experience with Aetna. At this point my recourse is to consult an attorney. If you can get insurance elsewhere run!

I signed up with Aetna Medicare in November 2019 to start Jan 1 2020. Was in need of three doctors. Primary, Gastroenterology and Pulmonology. Went to Aetna website and picked out a list of six doctors. I called all six and none of them participated in Aetna Medicare. I called Aetna multiple times and their end answer was the system needed to be updated with the most resent doctors participating. Needless to say how unacceptable this is! This is February, the system should have been updated in January. So disappointed that I am stuck with Aetna for a year.

My main reason for trying out this plan was to have a battery replacement for my spinal cord stimulator. For about 20 years I’ve been on plain Medicare, but it was/is going to cost over $4,000, and the plan I thought had a $280 ambulatory service copay. Turns out, it’s $375 ish or close to it. It became active on January 1st of this year (2020).

Called to confirm surgery. Told by first 3 of 4 service reps I no longer was covered. 2 hours on phone to get correct response. Also, told I needed to see primary physician for PT coverage even tho I had letter of order from surgeon dr. Wasted time and $ on appt with primary dr even tho not required under managed care policy. Told last yrs PT covered when inquired but refused partial pay when bill submitted. Terrible service with usual incorrect info when requested.

This company is a Awful and horrible company to deal with. They have no communication skills and Credentialing dept. and provider services are off-shore reps that don't know how to spell out the next word they are saying. Whatever question I have the answer is 30 Business days. I am waiting over a year for some requests and the wall is a better thing to talk to. Don't deal with these slow people!!! Contradicting info provided by the reps looks like they are all working under their pillows!!!! Pity zero stars is not an option to rate this company. They don't even deserve the first star!!!

Rates went up 100% for me in 2020. My insurance premiums were $156 per paycheck in 2019. Now in 2020, my premiums are $300 per paycheck. Also, the plan doesn't cover much. My wife just had a baby and I still have to pay about $6,000 out of pocket.

Dr. said, "You need an MRI," but said, "They (Aetna) wouldn't pay for an MRI unless you get an xray first." Then aetna wouldn't authorize the MRI because, the xray didn't show the problem. The problem the Dr. said she wouldn't be able to see in an xray, thus the need for a MRI???

One of the worst insurance companies. First the hospital sends me a bill when Aetna was supposed to cover me. Then when I call aetna they agree with me and call the hospital to get rid of the extra charges. Few weeks later another person from aetna calls and claims there were some fine prints which we did not read and you have to pay the whole amount. Does not matter if you buy their platinum, gold or silver plan. You will end up paying for everything.

I switched insurance thinking that Aetna was a better choice for me. I was totally wrong. I am an individual with chronic pain, stenosis, degenerative bone disease, rheumatoid arthritis, fibromyalgia, spondylosis, and post-laminectomy pain syndrome. I TAKE ** and will be taking in addition ** to alleviate the unbearable pain that I live with. Well, this company has chosen to brand me and NOT cover the OPIOIDS that I so much need and that I have been taking without any shame, for nine years, they think that people that take those medications are junkies.

Worst insurance in USA: So confuse, all refers are denied. Very difficult to call offices. You get from CVS the over the county stuff that neither the CVS workers want to buy, terrible everything. If you get Aetna with Chen Clinic as as your health provider you are going to be in hell (el infierno) both are an evil combination, Chen doctors are fine, they do their best but the administrative process from Chen Clinic headquarter are going to make you sick back again. I will comply with the Social Security, Insurance Commission, Better Business Bureau, and the Attorney General. In fact I maybe will record all the terrible bureaucracy about this mediocre insurance and Chen Clinic Headquarter. Muy malos los servicios telefónicos en español.

I was a lifelong member of Aetna Better Health. My primary care physician left the network. I spent days going through mind-numbing voicemail screening only to repeatedly be provided with a list of physicians that was obsolete. When I phoned an office I was either told that the physician “is no longer in the network” or else that the facility as a whole “no longer accepts Aetna”.

My husband and I both selected Aetna for our Medicare advantage plan for 2019. One of our primary considerations was dental care that we both needed. This plan allowed for $525 in reimbursement for any dental services. We had no problems or concerns for general medical services with our PCP, referrals and prescriptions. For that I would give them a 5. But I needed dentures at a cost of $1500. I knew that Aetna only paid $525, but that was a significant help towards this expense. I sent my receipt and documented services to them in October. I followed up a few weeks later with them.

I signed up with Aetna Insurance this year because of the hearing aid benefit, $1250 per ear, advertised on Aetna's Website members benefits for hearing aid. They're purchased from a Hearing Aid Supplier-Hearing Care Solutions that is being represented by Aetna for the hearing aids benefit to purchase them. It's a bait and switch scam and fraudulently aids & false advertising. Turns out the $1250 per ear is not true of what Aetna advertised benefits are. Hearing Care Solutions states it's only $950 per ear, that Aetna's clients ordering hearing aids from Hearing Care Solutions. Nowhere on Aetna's or Hearing Care Solutions listing benefits page for hearing aids- does it show which hearing aids consumers do or do not qualify for- Hearing Care Solutions Management says that Aetna Clients do not qualify for a $1250 per ear, only @ $950 per ear.

My doctors at UNC hospital recommended TMS treatment for my severe, treatment-resistant depression. Aetna denied coverage of this treatment because I am 20, not 21. I turn 21 later this year, and the FDA approved age for TMS treatment is 18 years old. I am within the medically recommended age limit provided by the FDA and doctors at my hospital and in the field. My doctors attempted to file an appeal, and were denied a peer-to-peer review for my case.

Can't get straight answers. I have Humana and never had these problems. No one recognizes my member ID when filing claims including flu shots as well as blood work. I have tried calling customer service and cant get a straight answer.

I was calling from a provider's office regarding a claim that was denied because of 'gender-mismatch.' This patient's claim has been accepted and fully covered for 6 times in a row and this 7th claim is suddenly denied because of the patient's gender is mismatched? This is a terrible excuse for not getting jobs done properly. The patient's coverage has not expired, still eligible, and the representative kept repeating the information I gave him in arrogant manner. Clearly did not know what he was doing and didn't even have willpower to look up what went wrong. Name of the Representative: Richard. Ref#: **.

I have been using a generic version of my asthma medication for months now and paying a reasonable $15 copay since I switched jobs this past summer. I received notification in December that this generic medication would no longer be covered and that I would have to use a brand name versions that are now going to cost me $200 a month. I called and spoke with a representative who couldn't provide any valuable information about what my other afordable options were. The call with their rep was a complete waste of time. Two of the three drugs on their "preferred" list are for COPD only and cannot be used for Asthma, so these are NOT even alternative options for my condition. So, even though there are generic, reasonably priced options available in the market that I used to be able to purchase (with the same plan), I now have to use the most expensive options on the market, so they can all make their money by taking mine. Beyond frustrating.

Floridians DO NOT CHOOSE AETNA insurance especially if you already have AV-Med Insurance in South Dade County. We have been fighting since Jan 1 to get to our Cardiologist, as both my husband and self also have loop recorders. No Doctor is monitoring us since Dec 2019. Doctors have cancelled appointments due to lack of PCP showing on our records. Our Primary DR. Cindy Mitch ** is in their plan, but technical difficulties stop her referrals. Our agent after over a month can not help us. The customer service no. refers us to that special Florida customer service no, because of all the problems with this new Florida Plan. No help there either as we are unable to register and no one in the meantime is watching, listening to us.

On December 13, 2018, I was in a no-fault scooter accident in Quintana Roo, Mexico. I was transported by ambulance to a local island hospital and then moved to to a hospital in Cancun where I received Emergency Care due to the extent and severity of my injuries. In Emergency Care, I was diagnosed with a concussion without loss of consciousness and it was noted that I suffered multiple contusions to my body including an injured right leg and knee. This required a two day stay (December 13-15, 2018) that included immediate hospitalization, blood work, diagnostics tests, CT scans, stabilization, observation (had blood on the brain in proximity of my neuro cortex!) and general care.

I have Aetna Insurance through my spouse's employer and pay more in 2020 than 2019 with sub par coverage. I had a procedure of an EEG from 4/23 to 4/25 in my home for Syncope passing out and severe migraines. I received a bill from my doctors office in Jan 2020, statement date of Oct 2019 and the Service was performed in April 2019.

I mailed in my prescriptions in December 2019 and only got an email on January 7th saying they could not fill the dosage written. My doctor wrote me a prescription for 90mg per day of generic ** and Aetna is saying they can't go higher than 60 mg per day. Who are they to change my dosage? Why are they questioning my doctor? Why did it take so long for them to get back to me? I now have 3 days of medicine left and am having to take 1/2 doses while trying to get more. I have spent over 3 hrs collectively on the phone with very rude customer service agents who have given inaccurate information.

We got the policy through employer, Aetna has wrong info. about gender. My employer contacted aetna to change my wife gender as female but they keep on reversing as husband. Because of that all the claims got denied. Worst service ever. Aetna representative told us to contact employer to change the info from their system. We contacted our employer (HR) they did change our info. and sent it to aetna but aetna keep on reversing my wife gender as husband. Worst service ever.

I have called multiple times to get a new insurance card for my newborn baby. Every time I call they are rude and inconsiderate. They aren't helpful and obviously don't know what they are doing. If my employer didn't have this insurance company as their provider, I would have kicked Aetna to the curb a long time ago. The rates are outrageous and the out of pocket amount is much more than my husband and I can afford. I would never use this insurance company on my own.

I am an Aetna Medicare Advantra Premier Plus (PPO) H5522-001 member as of 1/1/2020. Problem 1. The "technical support" group claims they do not have me in the system. Why not? I have an Aetna card with all of my membership information included on it. Problem 2. I went through the website communication process last week but they have not yet responded. Problem 3. When I call Aetna, the phone keeps hanging up. It took me six (6) calls to get through - and I've been on hold waiting for someone to answer for 30 minutes. Problem 4. I am losing faith in Aetna - and I've only been a customer for 6 days! IN SUMMARY: I AM HOPEFUL I DIDN'T MAKE A BAD DECISION SWITCHING TO AETNA!!! How about a little help Team Aetna! Thank you in advance for responding to this correspondence!

Aetna website is beyond useless and unusable. After I paid 2 claims online to the provider, I did the same thing again and this time, it kept complaining card info was invalid. Card info was correct. I triple checked. I tried Discover instead of Visa and same thing happened. Then I started from scratch and entered Visa card again. This time it said payment was declined by credit card company. I called my CC company and they said, "We did not decline anything, nothing came through." I tried again while online with the agent and now back to card invalid error. SIMPLY AWFUL. Also, the site does not work well with Chrome and I had to use Safari. They do not make links open in new tabs. Everything needs too many clicks. The online experience is awful. I hope they make some investments in technology. It is after all 2020!

Our company provides mental health to many patients with insurance. Aetna pays below Medicaid for the state of Virginia. Several attempts have been made to increase our rates. No one at Aetna has bothered to respond, except to send out ridiculous questionnaires, stating they need more information, which they were sent. Calling Provider Relations is a waste of time, as they are clueless. Their English is poor. They know nothing about the network department, and they do not have a phone number for the network department.

We’ve had Aetna health insurance through my husband’s company for the past 18 years. They’ve become progressively worse. For the past 2 days, they played games with us re: filling a Rx that I’ve taken for the past 12 years. Putting us on hold forever several times, transferring us to agents who give us the runaround and do nothing- only to hang up on us, and tell us different stories about what paperwork they have received from my Dr. when we repeatedly send it to them. I take the brand, and have tried the generic in the past, which has sent me into tachycardia due to a heart condition.

The new 2019-2020 Aetna Plans are pure robbery. You must meet the deductible with in-network providers before your coverage kicks in. 3000.00 deductible + 8400.00 premium = 11,400.00 per year before you get insurance. All cost with specialist, behavior, etc goes toward your deductible (at a reduced network rate.) This is like bad dental insurance - which they offer as well. How can they get away with this?

Had to take my husband home from hospital after having his toe remove because of diabetes. Was in hospital for 11 days, doctor wanted him to go to rehab and Aetna refused. We are both 73 yrs old and now I take of him which I am not equipped to do. We pay all this money to Aetna and this what they do. They only care about the money, not the patient. Aetna would not tell why he was denied. Some company they are. Would not advise anyone to use them.

Aetna is the absolute worst company I've EVER had to deal with. Unfortunately my employer chose to move our health insurance from Blue Cross (fantastic company) to Aetna (garbage company). Since switching to Aetna, I've had the most out of pocket expense that I've ever had in the 10 years that I've carried my own insurance. This year for example, I've only met $80 towards my deductible & have spent over $1,100 in out of pocket expenses. This is the last month of the policy period.

Aetna Healthcare provider many companies with ill suited treatment or no treatment at all. Beware, to save money and cut costs, your health is in jeopardy if you are beholden to them for your health benefits. They have a wide practice of denying legitimate health claims in order to secure their future revenue. Do not ever assume that they will do the right thing where your health is involved. The customer is very low on the totem pole and usually ends up being nothing more than one of their casualties. They truly are an evil enormous company promoting clients to suffer needlessly in order to further their own greedy financial gain.

Aetna is the worst insurance company I have ever had the displeasure of dealing with. Unfortunately, through my job I have no choice but to use their insurance. They don't cover medically necessary charges, leaving their customers with high out of pocket bills to pay. I wouldn't recommend them to my worst enemy. If you have the choice, do not use Aetna unless you like throwing away your hard earned money.

Aetna refuses to pay one dime for my hospital bed. It covered everything else at 90 percent. After visiting the ER, I was hospitalized on a floor dedicated to my medical crisis. This hospital unit was designed with private rooms, only. I am being charged $7,200 for this hospital room because Aetna has told me they only cover a semi-private room. That was not an option for me, a semi-private room so, I appealed because none of this was my fault. My appeal was denied. I am absolutely furious that Aetna will pay nothing for my hospital room. I was forced to have a private room and am now getting screwed over for it. I am being told that the hospital has semi-private rooms. So what??!! That has NOTHING to do with my situation which, Aetna REFUSES to consider.

Aetna requires you to have an annual exam and blood work to keep from paying 30 percent more for insurance. Even when you do these 2 items they still charge full rates. Total rip off. I wish we could change plans.

We’ve had Aetna Health Insurance through our employer for many years. Our company switched from another provider which was excellent so we had a good reference. I have spent countless hours on the phone trying to get basic coverage and claims info from their poorly trained reps and they also show little respect or kindness in how they talk to customers. The other day I was told their system crashed and that I’d get a call back. Of course I never got a call and when I explained this to a new rep she did not offer an apology, explanation, was completely disinterested. I had to escalate a basic claims question to the manager which is like pulling teeth, all over her poor attitude and misinformation about my claim. It seems they have a hard time getting info readily - such as trying to find a clinical policy bulletin - which speaks to the inefficiencies and leadership inside Aetna as well.

My husband has a DVT in his left leg and has now been diagnosed with Prostate cancer. As part of his cancer treatment the Doctor has to have a MRI in order to map out where the radiation rods will be placed. This mapping helps to ensure he does not end up pooping and peeing on himself for the rest of his life. Aetna sits forever on the request then turns it over to some horrible lying company called Evicore. They kept delaying delaying and kept lying to me about when they would let us know. They delayed long enough that the MRI had to be canceled. The Doctor says he was on the phone being transferred around for 45 minutes and could not get an answer. Now his treatment is delayed while the cancer is eating away and still we are trying to get approval. They keep delaying and delaying.

I received a bill from my doctor for the bloodwork I had done for my annual physical. When I called Aetna, they told me it was denied because I didn't have the bloodwork done in the required 7 day period. I went 10 days after my physical appointment because I already had a scheduled mammogram at the same place and didn't want to miss more work. I explained that I was never informed that the bloodwork had to be within 7 days of the appointment as I have never had Aetna before and asked for an appeal because they could see I did both on the same day. I then asked for them to send me where it is written in my policy that I had to have the bloodwork done within the 7 days. I was then informed that it is not written in my policy. The 7 day rule is an internal rule.

I've had Aetna Medicare Advantage PPO since 2017. For the first year, it was great. Then they were bought by CVS and now it is a giant hassle to do anything. Fax in reimbursement forms and they go into a black hole. You have to call multiple times, file grievances, call corporate, etc. to get any information at all. Employees are not trained and can give you hardly any information at all. Nothing but frustrating. They don't seem to care about customers at all. Even the hold times on the phone have gotten lengthier. A good company has gone totally downhill. I cannot even find an Aetna agent to discuss 2020 plans. They appear to simply not want customers. It's too bad, as my doctor is in their network, but I don't think I can deal with this horrible customer service for another year.

I've submitted claims via their website, which they claim to have not received and I've submitted claims via the postal service, which they've also claimed to have not received. That is issue #1. Issue #2 is that I have been submitting claims for 10 months of 2019, which have been going toward my deductible and now they say they've made a mistake on that! I have been in constant, monthly contact with the claims area, who call themselves "your customer advocate" and no one in the past ten months has ever said that these claims wouldn't apply. I even have emails from them discussing where the funds would be applied. I am a trained employer benefits person and I can now honestly say that I have never worked with a worse company with respect to employee health insurance.

Aetna Better Health of Ca is a company that leaves families feeling frustrated and hopeless. This company hires anyone to be case management and these people do not know how to coordinate care and above all provide care to their disabled population of clients. Families feel very unsupported by their providers and case management staff.

I was in a car accident that caused 2 herniated discs, multiple bulges, and other issues with my back and spine. Before I could even get an MRI I was told by Aetna that I needed to try physical therapy, which doesn't make any sense because this was before we knew what was wrong. I eventually finished PT and got an MRI that revealed my injuries.

My mother recently suffered a left-brain stroke that immobilized her right side (arm, hand, and leg) as well as her speech. She transferred to a Skilled Nursing Facility where she is improving. Though she is unable to speak, she is walking with a walker and is starting to gain strength in her hand and arm. She requires assistance getting dressed and eating, and must wear diapers due to incontinence. When she arrived, she was on a feeding tube; they removed it 4 days ago. She has lost weight and has been on pureed food for just over a week. They were hoping to put her on solid foods this week.

How in the ** do I stop the mail adverts for a person that has died? My brother died five years ago. I really do not think that he needs the advantage program!! I have called, emailed and sent US postal mail. This has been going on for over a year. How do I stop this harassment? ?

Aetna will only allow mail-order prescriptions and they take upwards of ten days to fill them. This is a massive problem if you actually require daily doses. They are willing for you to run out of required medications to preserve control and ineptitude. I strongly recommend choosing another insurance provider.

I pay hundreds a dollars a month so I can pay hundreds more. I have Aetna through my employer and still have to pay hundreds of dollars a month in premiums. Last year, Aetna provided a "wizard" to see if I was getting the best coverage for my needs. I ran through it twice and switched based on its recommendations. What a mistake. My monthly medication costs went from $20 a month to $190. Not to mention the massive deductibles. But what really fried me was the need for a "preauthorization" for an MRI ordered by my doctor. Why on Earth does Aetna have the right to delay and even deny my medical needs?

If you need something simple and are on the phone directly with Pharmacy or setting up insurance they are fine. With any other task you will often get young, new reps that don't understand your question or when they do, they have to study the system to figure out what to say to you or how the process works. It's often like waiting for your 85 year old grandfather to fill out his email address on the Apple remote for Apple tv. Way too often the reps don't know what a insurance, vacation override is and you can tell them 5 times and they will have to ask someone else, where to send you, what it is you're asking about and if it's possible.

I cannot judge Aetna performance since I had it for less than a year, but decreasing coverage for one of my medication starting September means I get full coverage for only seven months, that could be an indication that its coverage is not as good as claims indicated.

When we moved to another state I was able to get a lower monthly premium with Aetna than my previous supplemental plan. The coverage is the same (plan g). The ease of switching plans was easy also. Both my husband and I have aetna and have been satisfied with this plan.

I love this insurance plan n, Aetna senior products supplemental insurance for my medicare plan, because it helped me with cataract surgery cost (0), compared to previous insurance company, clover (500 per eye). It is high (98.00 per mo.) Is why not a perfect score.

Sorry insurance, paying per week my half of the insurance is $52.00. My job pays $52.00 for their half of the payment. All in all this insurance is being paid $104.00 a week, my deductible is over $6,200.00. My out of pocket is pretty much the same. In order for this insurance company to pay for anything I have to pay this first. I have to pay my deductible first before they pay anything. Only thing I get is a discount on in network doctors. They say after your deductible is paid they pay 100%, not true. I still have to also pay out of pocket money of over $6.200 and then it's 100%, not sure if this is the case because I've never finished paying the out of pocket amount. Most doctors I've been to don't have much faith in this insurance company.

I have always had a positive experience with Aetna. I had one overnight hospital stay a couple of years ago for monitoring. All I had to pay was my $60 copy for emergency room. I visit my PCP two or three times a year with a small copy. I do have to pay a deductible for blood tests, but that is it. Overall I am very satisfied with their service.

I recently enrolled in Aetna Coventry Freedom Plus plan as my wife had previously done so. It has proved to be perfect for our needs, as a PPO it practically covers every medical care provider we would require including dental and vision. Although getting questions answered online via messaging can be a bit difficult for those atypical requests they do a fine job. I don't know why anyone would ever want or need to enroll in Part D.

They consistently do not pay for my prescribed medicine. YTD they have paid $13.67 while I have paid $565.75 plus my premiums to them. They tell me I will have to spend $3820.00 before they pay more. The next stage does not do much either until I have paid out of pocket $5100.00 per year. Therefore, they only help if you have a catastrophic problem. Given I'm 9 months into the year there's no way I will reach the $3820.00 level so at the end of the year they start it all over again. So in their eyes I'm privileged to pay them premiums all year so they can pay me less than $20. I will most certainly not be renewing coverage with them and if the California lawsuit becomes a class action suit I will be joining it.

Having issues getting eob's but otherwise seems to take care of business pretty well for an insurance company. My husband's had this plan for 4 years and covered one major cardiology event with no out of pocket to speak of, that's impressive!

Aetna has been a great health insurer... until I actually started making claims. In the past two years my family has had some unfortunate illness and accidents — the very thing you have insurance for— only to discover that at every step they deny claims and put the burden of proof that it should be covered on the person making the claim. Think about it — just after a major trauma with a big bill, we get an official rejection notice. This timing is bad on so many levels. If this were a single instance, I would call it a fluke and move on. But it has happened repeatedly, whenever the bill is bigger than a doctor’s office visit.

Overall coverage is good (recently had to have minor surgery); co-pays are very reasonable; good coverage of medications; customer service helpful when I have had to call with questions; have not had any issues with payments.

Since my employer switched from the fantastic Horizon Blue Cross & Blue Shield we have been tormented by AETNA. Every single transaction with AETNA is a problem. Providers not paid, or NOT PAID ON TIME FOR ROUTINE ITEMS and FOLLOWUP APPOINTMENTS. IT IS ALWAYS A PROBLEM!!! NEVER ONCE HAS IT NOT BEEN A PROBLEM!!!! I will DROP AETNA after 1 year when the open enrollment period comes. I have an HMO provided by the military that I will use alone and stop paying AETNA 23% of my pay for their ungodly awful service!!!!

I've been with Aetna for over six years and have full supplemental coverage. Claims from my providers have always been paid fully and promptly, even the humongous charges associated with a heart attack and medical, flight. As with all medical expenses, premiums have skyrocketed while most of us retirees have fixed incomes and that is starting to present a problem; but, that would be the same with any company. There have been absolutely no hassles and I'm happy.

Always easy to reach someone. Had all my questions answered anytime I called. Seem to genuinely want to help with whatever you need. I did not expect them to be this good, so it was a pleasant surprise.

The worst online pharmacy order system possible. Whenever you try to go online to refill a prescription the screen goes blank. When I call for tech support, I get disconnected repeatedly. When I finally got connected, they couldn't hear me even though I could hear them and I got disconnected again. After several hours over several days, I am still not able to order anything online and I'm yet to speak to someone in tech support. If you have a choice do not use Aetna pharmacy services.

According to my plan I am 100% covered for in network maternity. However, I received a bill from my midwifery group saying that my insurance would only cover a small portion of a routine blood test. The first time I called Aetna they said that my midwife submitted the wrong billing codes and needed to change them and resubmit. So I called my midwife and then her digital billing center to get that straightened out. The billing center told me that I had a deductible and that’s why Aetna only covered a little. So I called Aetna again and asked why I had a deductible if I’m in network and I’m covered 100%. They said this time that they don’t have a contract with my midwife but they do have a contract with the birthing center she is associated with and where I have my office visits. So I call the birthing center and they tell me that my midwife is part of the birthing center and through that has a contract.

The worst insurance company I ever dealt with. Constantly denying claims. Losing paper work. They want to pay nothing even though we pay them. My wife had breast cancer and had a mastectomy and they denied her reconstruction under cosmetic surgery. These ** don't even know the ** law. They have to pay for it whether they agree with it or not. They just denied my wife's over night stay because they said it was not necessary never mind that her nipple was just sitting on top of her breast and need to be tended to every 2 hours so it would night di. I could go on but it will do no good.

I was approved for Medicaid a couple of months ago. I'm a diabetic, who started my Medicaid service with 3 provider options. Aetna... And two others. The default was a company called Magellan. But you have X amount of time to switch to any of the other options, so I notice Aetna was the most geared for diabetes... out of the three companies. So I switched.

Bottom line: Aetna was denying all my claims, even in-network people. I would never have known, except one of my providers showed me their letter. Stating that I have insurance coverage elsewhere? Uh, no I don't. Aetna claims they've been trying to contact me. Uh, no they haven't. No phone calls, no letters. All of my contact information is correct. I called them up in early Aug 2019, spoke to 'Steve' who clearly was not a native English speaker. Told him I have NO other insurance. He said he'd take care of it, refile all the claims. NOPE.

This company has terrible coverage. Bad customer service, don’t empathize with patient at all. Had an insulin pump that broke, and had to resort to ** insulin. However, Aetna doesn’t cover this medicine because they are not a preferred partner so I had to pay $320 out of pocket. I called customer service which recommended ** as a replacement. What idiots - completely different type of insulin. Only reason I use this insurance is because it is offered through my school. Can’t wait to drop them.

Now that Aetna is in bed with CVS, they force you to get your maintenance prescriptions from CVS or mail order. I can no longer walk up the street and get my medicines from my neighborhood pharmacy. Now I have to spend 40 minutes going to CVS and waiting in CVS's long lines so that Aetna can pad their pockets. I filed an appeal with Aetna when they wouldn't let my neighborhood pharmacy fill my prescription and after 60 days no response (told me it would take 30 days). I've had Aetna for years and in the past was happy with them but now they are all about money and don't care about their customers. They act like an HMO now (I have a PPO) but I feel like I'm in an HMO now. Customer service is not great (I did have one rep that was helpful/pleasant) but the rest did not care.

"Aetna has sent the full reimbursement to the client and if transaction fees occur within the account that would be the responsibility of the client’s." I answered that this kind of approach is not acceptable. I am highly disappointed in this company.

I switched to Aetna PPO Jan 2019. Had Humana Medicare Gold Plus for 6 years. No major problems. Aetna offered lower premiums and more benefits. That is great if you can get them. I have paid out double the amount of premiums in co-pays and co-insurance. Not a thing is covered as purported. I was even charged for diabetic screening which is supposed to be no cost.

Aetna began arbitrarily denying my doctor’s billings, telling him I wasn’t insured any longer. Over the last 6 months I have sought redress and had them tell me over the phone that I AM and always have been covered and it was a mistake, assuring me that they will re-submit the claims and they will be covered. 4 TIMES. Every time they deny it again, then play stupid about it over the phone. What’s worse is that my doctor says they have been denying claims by covered dependents systematically over the last 6 months or so. They are playing with peoples’ lives to scam a bit of extra profit. My only recourse is litigation. DO NOT GIVE AETNA YOUR MONEY!! They will screw you over.

I have been almost a month trying to get approval for treatment on back and hip for chronic pain. I can tell you Aetna is professional at LYING. I was on phone for over 3 hours with them. They called next day saying a conference call was set up with my Dr on a Wednesday. I said that can't be as he has procedures all day. They said I was wrong. I called Dr. They said no call. So now still waiting. All I know is I'm in MAJOR pain and they won't help. How does our government let scams like them go on? Do we not have some protection? California is suing them. Maybe Texas should too!! Only good news I have heard is Aetna is moving out of our area. That is good as when I checked them out on Facebook it scared the hell out of me. They deny treatment for cancer victims!

As someone who had Blue Cross/Blue Shield for 42 years and never got one call from them and they were always there when needed, the company I retired from changed me to Aetna about 3 years ago. I get calls telling me I need this and to have that. I am old enough to make up my own damn mind and don't need anyone to tell me. Even when put on the don't call list I still get calls from them.

The customer service reps. are NOT knowledgeable. They do NOT know the correct answers. It happens when I call and it happens when the doctors office calls. You get a different answer every time and the answer is NEVER correct. I am retired from a bank. I purchase this insurance by paying the bank $397.00 per month, not counting what Social Security also deducts for coverage. I read the booklet that Aetna gave the bank and the bank gave the booklet to me. I even doubled checked with Human Resources at the bank I am retired from. I understand the book, however no one at Aetna knows what to do. Last year the bank offered Medicare as primary and Cigna as secondary. It did cost $100.00 more per month but it was well worth it. Aetna Medicare has a prescription GAP. I use Asthma Medication and in a few days my prescriptions will NOT be covered. This did NOT happen with Cigna Medicare retiree. NEVER USE AETNA!

I have spent hours on the phone with Aetna over the past few months to get my IVF reimbursements paid to me and every time I talk to a representative, I am told to take a different approach to get my payment. At best, they are incompetent and can't train their employees to actually solve customer issues. At worst, they just don't want to pay you and hope that you will give up.

I pay more than half my paycheck every two weeks for "premium insurance" with Aetna yet they hardly ever cover the cost for most of my appointments with their in-network specialists. It's absolute insanity to have to pay $500+ to every specialist I visit several times a week. If you have Aetna, don't get sick. American Express switched from Blue Cross Blue Shield to Aetna last year and it was the worst mistake ever.

Aetna is one of the many reasons people in this country are starting to vote for universal healthcare. This company is a joke. They take your money and pay nothing. I have a high deductible plan, and they won't even accept a simple doctor visit for dizziness. I pay hundreds, my company pays hundreds more (thousands over the year), and I still have to pay for everything up to 7000 dollars a year and they won't accept a claim for 220 for once simple visit. If you do have Aetna, call them as much as you can. Fight with them if you have to. When you are able to change your plan, do it. Aetna is criminal.

My wife made the mistake of signing up for DMO vs PPO. Worst insurance mistake ever. First none of our dental providers will accept it. Provider who will accept it is very very limited. Finally after finding a provider we had to get them assigned to our insurance. We were informed that we picked the provider on the 18th of the month. Guess what, the cutoff is the 15th. So we had to wait an additional month for the provider to accept us. So if you sign up on the 14th you can get an appointment two weeks later. If on the 16th you have to wait 6 weeks. This is 2019 where everything is done by computers. So this is a BS policy issue by Aetna nothing to do with technology.

Go somewhere else for Medicare. I have been on the Aetna PPO since September 2018. I am unable to get a doctor or dentist that is part of their network for over 10 months now. Every time I try to find one, from their website or on the phone, the doctors are either no longer there or are not accepting new patients. All phone calls to Aetna have failed to provide an in-network doctor. On the phone they will tell you anything they think you want to hear. Go somewhere else if you need to actually get medical or dental care. Good luck trying to get anything from this company.

I can't believe the government lets companies like this take advantage of human beings. I've had my cat scan every 9 months on schedule and all the sudden one day they deny me. The government pays them and they don't help their clients. Trust me this company is crooked. They're not out to help you. They're out to get what's yours. They don't want to help you. They're Crooks. This company is worth billions and they can't even help me get a CAT scan to prevent cancer. I've had cancer twice already and this cat scan will help me. This cat scan will dictate my life but now since I've been denied I know now for a fact this company is crooked. They're hypnotized by the dollar the government gives them. Us humans are nothing but numbers to them.

7 weeks and still no money. My husband went on short term disability on June 2nd. Aetna has said they mailed a check and he would have it by July 15th. Nothing. They said he would have a direct deposit today. Nothing. His neurologist wrote his leave until September 2nd; Aetna only approved through August 2nd. I am working 2 jobs, 64 hours per week to barely pay our bills and take care of our family. If you're able, avoid this company like the plague. I truly hope you never have to deal with them.

Misrepresentation. When joining plan was informed dental coverage was included. This reason for joining among other benefits. Upon going to dentist I found no enrollment was done. I was informed that enrollment period was over and would have to wait for review. BEWARE OF AETNA REPRESENTATIVES - SHADY, AT CONSUMER COST.

Crooks. Called prior to procedure to inquire if a provider and procedure are covered. Was advised that it was covered 100%. Later receive a bill for a procedure. Call the company and inquire - they review the recording, agree that they told me it would be covered. However, they state they were wrong and now tie this in multiple conversations with managers and appeals. No responsibility for their actions or mistakes. Incompetence and greed.

Had an RX transferred from Walgreens to CVS- Aetna’s preferred pharmacy for the purpose of getting the 90 day dosage at the pharmacy level- not having to wait for mail order. My RX is the brand-ordered by my Md- do not substitute. My monthly cost is approx-$17.00- thus 3 mo supply co-pay should be around $50 to $60. CVS notified me my 90 day cost-$101.00. When I called Aetna to find out why this increase- the pharm phone rep said “this medicine is hard to find & the price went up”. I was surprised at this statement. I reminded the phone rep- I was changing to get the preferred member rate- this rate was $0.0 from Aetna & I paying full cost. That didn’t make sense.

Aetna forces you to use their mail order drug program or CVS only for maintenance drugs. Why? Because they are part owners of CVS. What they don’t tell you at the beginning is that they will force this upon you after 2 months of refills. Another thing they don’t worry about is how rude and impersonal CVS is when it comes to asking for information about medicines you are taking. The CVS that is about a mile from my home hardly ever have the medicines in stock resulting in multiple trips when you are in need of the drug.

I took my son to an ER that was out of network. I was informed by the office that I would pay a certain amount and wouldn't get a bill. A few months later, I get a bill for $90 extra dollars. The office said they bill a rate and then submitted it to the insurance company for whatever reason, who uses a set of codes to define the cost....which was more than the office stated to begin with. The Dr. office said Aetna did this and Aetna said it was the Dr. The best part is how the Aetna rep told me literally that maybe next time I just pay out of pocket. I guess I'll just pay out of pocket from here on out as it has been cheaper all around.

6 months of trying to get them to approve brand necessary epilepsy drugs. Sent letters from Neurologist, called, begged and I am still fighting them and have paid most of it out of pocket. Medication is not a choice people!

This is the first time we have had medical insurance through Aetna where I work. I hope we never do that again. My MRI with our insurance last year had a negotiated rate three times lower than with Aetna this year. I appealed the claim a month ago thru the Aetna portal. The only response I've received so far is a postcard in the mail that tells me they received the appeal and will be in touch. After reading many other reviews of Aetna I doubt I'll hear anything. Don't bother calling their billing department. Their response sounded like they were reading cue cards to know what to say. The negotiated rates through Aetna should be renegotiated and get in alignment with other carriers. I feel Aetna only cares about Aetna and not their customers.

Do not I repeat do not trust these fraudsters. They will try to wiggle out from any and all obligations. Go without insurance before you trust these lowlifes. My daughter had to have an emergency C section and NICU follow up care and they denied it all.

My wife broke her back and Aetna declined the surgery. They claimed it was experimental. (You’ll come to find out they have a bottomless pit of excuses.) Her doctors were shocked and explained it wasn't experimental and was the only surgery that would apply to her condition. They'll ask for a pre-authorization on just about every prescription you hand into the pharmacy. This means you'll be stuck in a run around between Aetna, the pharmacy and the doctors trying to get them to re-approve the prescription before it can be processed. This process will delay you getting the medication and keep you tied up on the phone trying to get another authorization before your meds are filled. This entire process took over half a year to complete for a cholesterol medication!

3 recent procedures have been denied. The hardest being for a CAT scan for a lung condition. Second it denied radiofrequency ablation for serious neck problems. One morning I spoke with 4 different people including one from the third party decision maker company. They all talk in circles and no one will take responsibility for an answer. After 90 minutes I just gave up. Initially a CAT scan was requested by my Dr because of a new large nodule appeared. He wanted a CAT after 3 months. Aetna said after 6 months. At 6 months they said a year. Have something growing in your lung and be told to wait. I later found out that they deny 40% of treatment requests.

I tried to make a claim two months ago, but the process was really slow, until now, the problem didn't solve. I called and messaged them several times, I explained again and again, while the customer service only told me that we will review the claim and process it within 10 business days. However, nothing happens, problem still be the problem. I do not want to waste my time on such company.

I have a chronic illness and they constantly give my doctors the runaround with needing extra notes. I had a resting heart rate of 180 for weeks and they’re saying the heart monitor my doctor gave me was not essential. No insurance company should be able to make that call, ever. They are reckless and terrible. I try to use community health services as much as often when I have a problem to avoid stress but that’s not always possible. I hate hate hate Aetna. Please beg your employees not to use them!! The will only make your life more difficult in times when you don’t need more stress.

Aetna declines any request for MRI OR CT based on nothing. They are the worst insurance company I've ever had. How does your clinical decision when a doctor sees the need for the test. But you have problem getting paid every month.

Preventative maintenance items that are supposed to be covered (mammogram) not being covered. Went out of network so expected to pay the difference and Aetna won't pay a single dime. Went in-network the previous year and that was applied to deductible since the order had a medical diagnosis. I was owed my one screening for that year but no they won't cover anything. The doctors and facilities in-network is minimal compared to Anthem. My next note is to our HR department requesting they start looking for other providers.

I have a private Aetna HMO plan through my husband's employer that we have had for years!!! I have seen the same doctor for the past 8 yrs! Well all of a sudden they are telling me they cannot cover and prescriptions wrote by my physician because he is not a contacted provider with Medicaid! I’m not even a Medicaid recipient so what does that have to do with me or my doctor? They are saying if I want my meds covered I will have to find a new provider and have him listed on the excluded provider list! What crap! Aetna is the worst insurance company I have ever had and will be switching companies come the first of the year!

Aetna is an absolute nightmare. A glitch in their system has caused me hundreds of hours spent fighting a claim. Long story short, I updated my PCP on their website. I received EMAIL CONFIRMATION that my PCP was updated properly in the system. A month later, I had a procedure done with my new PCP (I had called beforehand to confirm it would be covered - Aetna said "yes").

After being told from 3 different people where to get the system from, all of which were wrong, the so called SUPERVISOR told me how sorry she was and gave me the right number and company to call. Called it to be told I had the wrong company and they gave me the correct number. Hope to finally get a meter within the next week 21 days after it was approved. I think they should all get a referral to a Proctologist to remove their heads from their **!!!

My wife is a diabetic and was on an insulin pump. The pump was fantastic and helped her manage her insulin dosages with great results. Our previous health insurance providers always covered most of the cost for supplies but not Aetna. They cover a fraction of the cost of supplies, demanded that my wife use a different brand of glucose meter and then barely picked up any of the cost for the test strips. My wife is back to using a needle and manually calculating her insulin doses. My monthly premiums are higher than our previous providers, the deductible is much higher and the coverage is minimal at best. I am in the process of looking for a new job because the poor health care insurance. I recently went to the dentist; the bill was over $400.00 Aetna paid about $22.00.

Claim to provide services, they do not. Multiple accounts of Medicare fraud, 3 doctors who are under investigation for medical malpractice, Dr. Kendell **, Dr. Christine ** & Dr. James **. They refuse to provide home care even though I signed up for that specific plan, the doctors accept you as a patient & then refuse to provide any treatment, any prescriptions. Their medical negligence by the insurance company itself & the doctors nearly cost me my life in Feb. 2019 from major internal bleeding. Even after I got out of the hospital, the doctors refused post-op checkups & to provide the 4 meds the hospital doctors said were necessary to stop the bleeding. Colorado finally got the End of Life Options, thank God! At least now while we're being neglected & dying, we can choose to get the hell out of Aetna Hell.

I have high deductible group coverage through Aetna. Family $3000/year in network. $4000 out of network. On top of that I pay $300/month in premiums in my group plan. This year we had a baby so easily met both in and out of network deductibles. I visited an in network urologist for a vasectomy consultation and was told I have copay since my deductibles hadn't been met. I was asked to pay $30 copays for consultation and $100 deductible for the procedure. Their staff had contacted AETNA and were told that they were out of network and that I hadn't met my deductibles. Neither of those are true.

** you Aetna. You overcharge me. Like to went into debt. Hundred dollars to talk to my doctor for five minutes. Humana is just a ten dollar copay. Aetna charge me 50 dollars for one of my meds. Humana just charged me 88 cents this morning.

I’ve been Diabetic since age 11. I’m 64. Started using ** insulin. Was great product. All of a sudden, "Sorry we don’t pay for ** anymore. We pay for ** insulin." Yes, but ** is TRASH! It doesn’t work. Oh, you can still get ** but you’ll pay $250 out of pocket. Gee, thanks for switching to a product that DOES NOT WORK! Terrible.

Aetna is my secondary insurance and with my recent claim, they have denied benefits saying there was no preauthorization for the service - they are a secondary. Do I have to contact everyone to see if it's ok? Just one more way to no be liable. Dumping Aetna first chance I get!

Very slow to process referrals and not for people on fixed incomes as they have you going to urgent care or are with high copays as you. Need referrals to get treatment. This is the worst advantage plan I have been on and will not renew again.

I am in the gap coverage stage, I entered this stage on February 21st. I have realized the way they process my claims will keep me in the gap coverage a lot longer than it should. you would think that if a claim was reversed for any reason it would not affect you but it does. They list all the claims you pick up and what you pay and part of company's discount pays goes towards your out of pocket expense. They also list the prescriptions you don't get for whatever the reason is and that is subtracted from money that you did pay towards your out of pocket.

From my experience as a member in N.J., if you have stock in the company good investment because they seem to be about profit first. But if you want needed coverage they will deny it if they can plausibly can.

We requested therapy authorization for our kid. We got the plan with the highest premium hoping that we we get our services covered. It is stated in their plan that therapy services are covered if in-network. The problem is of so many therapy clinics nearby, none is in-network. We requested Aetna for authorization. Three weeks later, when I called to follow up the request, they said they haven't received the request. We went offer the details to make sure we got the right number where the documents were faxed, and all were right. We we started all over again. They said they were going to call me back at these certain days, of course, nothing happened!

Aetna has flirted with a plan for cost managed insulin that I really liked. It treated insulin like "tier 1", and then made tier 1 free through the donut-hole. I hate the donut hole! What happened to closing it?? Also, I like Highmark's national provider network.

I pay every month 120$ for Insurance coverage for single person for 5 years and when I had to go doctor in 2019 they say I have visited a specialist so it can't cover for me, the bill should be at least 1800 dollars out of my pocket to get covered. If Insurance isn't helping when I need why the heck do I need to pay first for Insurance and then for doctor visits. Aetna sucks for sure but I didn't try other insurances either so I feel there should be a comparison to tell how much Health insurance has a problem in US.

I had Aetna before I retired 12 years ago. Now that I have Medicare Aetna is my secondary health insurance. I never had any problems with Aetna before Medicare or after. The company I retired from pays 90% of my premium which was part of my retirement benefits after 30 years with the company which makes it financially easier for me. I find Aetna very reliable.

I have health insurance coverage with both Aetna (through my former employer) and Medicare. I am pleased with the coverage I have and find Aetna quite responsive when I have questions. I also appreciate that our coverage now includes prescription eyeglasses.

We are on Advantage Plan 0 premium but with co-pays. Should have stayed with paid premium Plan G. It is great but the out of pocket for services eats up what you pay in premiums. That about sums it up.

I just received a bill from a doctor's visit where I had some blood work done. I went to doctor's office that is in network but that doctor mailed the blood specimen off to a hospital that is out of network. Aetna just sent me letter informing me that I will be receiving a bill for 9,000.00. I have been on the phone with them all day and am not getting any help. I don't have control over where blood work is sent.

I originally purchased the chair using a different health insurance provider. After the change to Aetna, I needed a new battery for the chair. In order for Aetna to cover a new battery, I had to turn in even more paperwork than the original purchase required of me.

My coverage is through a group and I feel deductibles are too high. They didn’t cover all of my blood work from my physical so I feel that’s not acceptable. I don’t care that they felt that what was ordered didn’t fall into their guidelines. It was part of my yearly exam.

Considering that AETNA is my secondary (to Medicare), the coverage is expensive (barely lower than when AETNA was my primary). The way they handle the deductible and co-pays mystifies me, though the coverage has been good. Dealing with them though (online or on the phone) is like crawling though an unlit funhouse designed to dump you out.

Very poor customer service. They do everything they can to get out of paying claims. You are stonewalled to get the claim reviewed again when it is their mistake. English seems to be a second language for their CS folks so that creates problems. Ask for copies of the same documents over and over, just stalling hoping you get frustrated enough to stop contacting them.

I was diagnosed with osteoporosis 12 years ago. I’ve lost over 3 inches in height. Before I was on Medicare my Dr. prescribed ** and I took that medication for 7 years until new guidelines indicated that patients should not take this medication for longer than 5 years. I then suffered a severe fracture of my elbow, so then I was then prescribed twice annual ** injections which are very expensive. When I had SCAN Medicare Advantage Plan in Calif. my PCP would refer me to a rheumatologist who would order a bone scan, and lab work to justify the need for **. SCAN always approved the **. When I moved to Ariz., in December 2018 SCAN no longer was available, so I selected Aetna Medicare HMO Prime. Their provider directory is out of date, and there are very few providers who are accepting new patients. This is an awful Medicare Advantage Plan driven solely by financial gain.

No diabetic supplies coverage. Customer service had to give me another supplier to furnish me with test strips and lancets from somebody else, they were free but, Aetna doesn't cover them. Everything else is ok.

I find it unbelievably frustrating that you do not know what dr’s or technicians at a medical center that accepts insurance are not actually covered by the policy until it is too late. For example, the technician performing a CT scan, and you do not have an alternative. Or even know to ask for one.

I can’t wait until President Sanders launches universal healthcare so we can put all of those double-dipping SOBs out of work. Is there any other industry where you pay up front, then pay again, and even after being paid twice, still don’t get what you paid for unless you pay a third time?

I was recently scheduled to have cervical spine surgery since the disc in my spine are starting to press on my nerves. I've been on pain medicine for years and have been back and forth to the doctors for years. I have done everything that my doctor asked me to do and finally did physical therapy in which the next step would be surgery. I was scheduled for surgery and had made arrangements with my job and people to help me out during my recovery, I even did my pre op and paid my doctor for his portion of the surgery, however the day before my surgery the insurance denied my claim (the insurance knew about the surgery for three weeks).

The customer service is excellent. I always interact with the best people who are knowledgeable. The one place I think they dropped the ball is in preventative care. I think having a benefit to help people afford a gym membership would be money well spent. An active person is going to be much healthier.

I am friendly reviewing new Health Insurance for myself, and including few people for arriving at my homestead that I would partially consider. An individual ** person initially arrived, while including a VERY PROFESSIONAL & very comfortable conversation together while clearly reviewing & responding with my overall questions being given.

They are changing formularies to their own benefit and not the patients. So called equivalents and or generics do not work the same as the name brand the Dr. is initially prescribing. They need to let Dr. be Dr.

I passed out and fell on the garage cement floor that resulted in an emergency run and ultimately 4 days in the hospital and more doctors, tests and procedures in that short time than I could imagine! All in an effort to determine what had caused me to pass out and crack my skull. I was amazed at how little out of pocket $ we had to pay.

So far every test I have needed has been approved with no problem. I am also satisfied with my deductible especially for a couple of outpatient surgeries I had to have. I've called the consumer help line and they have been very friendly and have been able to answer my questions in a way that I am able to understand.

After reviewing provider plan options offered by my employer selected Aetna as it covered all doctors used as well as all Rx. Now 3 months into coverage they indicate they will not be covering one of the name brand drugs. This appears to be bait and switch and am not happy with this. All in all Rx coverage much better than last year's Express Scripts which was terrible.

$0 premium, low co pays, great customer service. Great local rep. Have received several calls from reps that want to explain my benefits and other services provided. So far, I think Aetna is a good company and currently I have no issues with them.

Aetna in my opinion offers a great coverage policy, however the cost of the policy is extremely high compared to other policies and the option the medical providers offer if you decide to pay cash. They provide many options, but for the average American in my opinion their pricing is out of reach and out of touch.

Paid $5000 in 2018 on insurance, went to the doctor once, my child twice. I paid almost $200 per visit. Why should I have insurance? Now my doctor won’t accept Aetna! WTH!!!

I have the Aetna Medicare Advantage plan, they actually cover more than when I had Medicare and Blue Cross & Blue Shield as my supplement. My only concern is that they offer different coverage options, but do not tell you how to access them.

It's an HMO with the attendant disadvantages, but Aetna teams with a local HMO coordination organization and things happen pretty fast, and I can call my primary care provider for a referral to a specialist usually (I've been his patient for many years, so he knows my background pretty well). In an area that is "doctor-challenged," I can usually be satisfied with the specialists furnished (recently balked at one and another - the one I wanted - was provided).

Switched to Aetna Medicare Plan D. Multiple orders "effed up."

Does not cover needed meds for my diabetes or COPD. I can't afford them so have to do without. My inhalers are too expensive. Was prescribed ** for diabetes but can't pay for it. I've tried then applying for assistance but that's Still not helping.

I was picking up my prescription when the Pharmacist told me that she couldn't fill it due to Aetna's change in the way they cover prescriptions. She gave me a piece of paper from Aetna saying that I could get my prescription mailed, or go to CVS to get it filled. Since I was standing at Safeway, where I've filled the same prescription for the past 10+ years, I had to waste my time calling them to 'opt out' of their new way of wanting me to get my prescription filled. I had to waste at least 20 minutes of my time to ensure I could continue doing the same thing I've been doing. I'm paying premiums to this company to be inconvenienced?? Really?? Really, really not impressed!!!!

Lack of covered medications, most all medications need to have prior authorization without it they refuse to cover especially on diabetic medication like insulin. Because they jacked up the price of the insulin that DID work.

Plan costs $200 per month for retired teachers. High deductibles with no co-pay. No drug plan. Pay full price for drugs until deductible is satisfied. After deductible is satisfied, then 80/20. Texas legislators did this to retired teachers. It’s killing retired teachers who can’t afford healthcare.

They need to crack down on their doctors and health workers when they are abusive and discriminatory and when they lie about the patient's health just to get paid more money. They need to listen to clients more when they are telling about discrimination and abuse.

Aetna Disability Insurance has no problem accepting your monthly payments, until it comes to actually paying out on a claim. Aetna disability Insurance uses every tactic they can to not pay out on a disability claim. If this were not true, the common insured person would not have to seek a disability attorney to get an insurance claim paid by Aetna. It is notable to see that there are a lot of consistent complaints online about Aetna Disability claims not being paid to a lot of other Aetna insured.

I have had Aetna since I have retired from my company. I turned 65 and am now in Aetna Medicare Advantage, and so far I am sorely disappointed the way Aetna has handled my claims. I have spent hours on the phone trying to get through to Aetna that I have no other insurance, that I only have Aetna Medicare Advantage, but they keep denying my claims saying that I have a primary insurer in Medicare and that Aetna Medicare Advantage is the secondary insurer all the while I have over $75,000 in medical bills not being paid. I was told in January that it was fixed and I have 3 additional phone calls to fix this problem, every time, I am told it is fixed; and as of last night, it still has been fixed.

Daughter goes to emergency room. Bill is $1200.00. Aetna denies $1100.00 and only pays $100. If I didn't have a child in college, I'd drop Aetna and put the $400 per month they are robbing me in the bank, and drop the coverage entirely. Totally worthless and a total scam. Even Highmark is better!

They dropped most of my Drs from plan. It’s horrible what has happened. Drs in network won’t see me, they say they were dropped too but online says they are not. No help when I call Aetna... Despicable insurance company!!!

I had severe vascular issues requiring many surgeries and Aetna refused to pay leaving me on extended long term disability and in financial hardship. My surgeon filled out all the required paperwork showing a medical necessity for these procedures and they were still denied... Horrible that in today's age people who are sick have to endure additional hardships.

Where do I start? Last year, my first year of medicare, I received my 4 medications a N/C on my Humana medicare plan. This year Humana dropped the same plan in my area so I had to find a comparable plan. I was quoted by Aetna for pretty much the same plan as I had with Humana. Well my doctor ordered my first prescriptions form Aetna mail order and they want to charge me $25 each for 2 separate prescriptions that I had been getting for free.

I have Aetna Medicare Advantage made available from my former employer for retirees. I have drug coverage, as well through this plan. The coverage is generous and responsive. I'm very happy with the plan.

After purchasing a United Healthcare plan for three years, Aetna is by far the better insurance in service and value. You cannot beat their customer service in thoroughness, knowledge, and speed. They are a pleasure to deal with!

I have been taking this medication for over a year with the same insurance company Aetna. Now they say I can't be on it. Pick another drug similar to it. Really? It took a while for me to find a drug that works and now they won't cover it and think they know more than my doctor. My doctors send in a form for authorization and they refuse to let me take it. I must find a generic that is comparable. So let's play Russian Roulette with my life. Try different drugs that could cause me to have a terrible reaction or die. I am going to start a support group and contact all my congressmen to make them aware. Starting next month Aetna will be Caremark which is CVS Pharmacy. It will be worse. Terrible how Aetna can immediately stop depression medication. Shame on this company. I would give a zero if it was an option.

They continually give me nightmares about my prescription. I have had jock itch since March 12, 2019. I called my doctor on the 13th and his nurse put a request in for me with Aetna pharmacy. It was not until March 18th that they acknowledged the prescription and an email that my order will be ready in 2 to 3 days. Then, 5 days later, I get a letter from Aetna that my prescription is on hold. I check their website, and it only says on hold.

My husband was in a nursing home and Aetna denied him coverage. After 2 weeks I appealed and the appeal process was awful with the nursing home playing on both sides of my issues mine and the insurance company. My choices were limited to an expensive 24 hour home health care aide or assisted living. I was also informed that if I tried to take him out I was going to be reported to adult protective services. Anyway, he went into assisted living for a month and then they said he did not need their services. I was right. The nursing home was wrong.

This company is the absolute worst. Tried to get a medication authorized, after 5 days come to find out after stating they received all the information, they had not. So now I have to wait another seven day turnaround time. In all my years I have never had an issue filling a medication. When it comes time to renew my insurance, Aetna Innovation will not be it!

I use GEHA insurance, which contracts with AETNA as the insurance provider. My wife just had surgery to have her tumor removed, and AETNA has rejected a total of $20,000 worth of medical costs associated with this procedure. They did it in such a way that GEHA has received no records of this rejection. The medical bills end up going directly to me. This despite the service providers being in-network. I will press charges against AETNA and report this scam to the department of justice for prosecution.

I am on the Johnson and Johnson Aetna health plan and Aetna keeps on denying claims tests for amounts less than $10 or other low amount like a doctor’s visit, and I have to go through the 3 internal processes and the external process for each claim. All lab tests and doctor’s appointment are in network. I wish my employer would choose another health provider. Aetna is a waste of money. I don't recommend Aetna to any employers for their employees.

AETNA is awful. I called for refills the other day and I was on the phone for 1 hour and 10 minutes. My previous insurance company was much better than AETNA. You might talk to three different representatives before getting someone that can help you. I wish I could get rid of AETNA!

Just switch to Aetna advantage Care for my Medicare supplement Plan. Had medication that was a generic drug. Was paying over the counter $20 per month. Aetna classified it is a tier 3 drug and was charging me over $50 which went towards my deductible of $350. Once that was met I was still going to have to pay of substantial amount more than what the walk-in price was. I went on to GoodRx and found several pharmacies selling the same drug for between $20 for 30 pills to $24 for 30 pills which was the high. I called customer service and explain this to them. They really didn't care. It's a scam, smoke and mirrors, Bernie Madoff only Insurance style. They're taking advantage of the elderly in the State of Florida to serious crime. It's all about the Benjamins. Stay away. God forbid you may need a serious drug someday.

Aetna is adequate for Medicare coverage. However, they have limited coverage for areas outside of large cities. I have had to go to a larger city as many providers including diagnostics are not covered. This costs me time and money.

Simply the worst. The epitome of American healthcare - zero accountability. Even if I were a millionaire and had this company for insurance I'd be broke after a couple of blood tests. Don't like the bill? Tough - there is nobody to help. Aetna doesn't care. Doctor doesn't care (they just submit paperwork). Would anyone go to doctor if they got to see the bill first?

I’m lucky to be healthy; however the program covers doctor visits, lab expenses and extras like Silver Sneakers. My doctors seem to prefer Aetna simply because the company must be simple to work with. When I’ve had questions about coverage, I found the rep to be courteous and friendly but also knowledgeable and efficient.

As a retired education employee, I am paying too much out of pocket for office visits and medicines every month. I also pay $200 monthly premiums. Cost of living is going up while our medicines go up and our pensions stay low. How are we to keep up.

Lists preferred providers as out of network, therefore I can’t even guesstimate how much I will owe. They have been contacted by me and my providers and still have not corrected the issue. Had BCBS and will return to them when open enrollment comes around.

Aetna refused to cover a generic drug which my previous insurers covered for decades. Aetna covered less than $1.00 for my 4175.00 shingles vaccine. I am living for October 15TH so I can dump Aetna and sign on to a different plan. DO NOT GET Aetna INSURANCE, YOU WILL REGRET IT!

I am 24 yo dealing with insomnia for almost 10 years. I finally decided to go through with getting a sleep study. Saw a specialist and he confirmed I did indeed need a sleep study. So we made the appointment but roughly 3 weeks before the study, I called Aetna to make sure the study would be covered, or if it wasn’t how much I could expect to pay. The woman asked to put me on hold while she gathered the information. She came back and told me that 100% of the costs would be covered, and that at the most I would have to pay a $200 deductible, but probably not even that as my study wasn’t an emergency. She even sent me an email detailing their policies on sleep studies and my conditions were listed in those policies.

I have been receiving ** infusions for 16 years. Been w/ Aetna since 2012. $35 copay all along. Plan/Dr/office/billing/Rx has not changed - $35 copay all along. Last year, Aetna decided to start billing me coinsurance of $3500. Said they made a mistake all those years only charging me $35. Threatened to go back and adjust all the prior years to charge me coinsurance if I didn't agree to pay from now on. I can't afford to pay, it's thousands of dollars, so I don't know what else I can do except pay now, but my plan doesn't require it.

My company switched us from Blue Cross/Blue Shield to Aetna January 1, 2019. It has been hours and hours and hours of frustration. Every time I need to call them I have to screw up the courage to go into battle yet again. I won't go into details - no one needs to hear me whine - but I really and truly wonder how good people work here. I say good people because most of the operators I work with at Aetna are nice and professional, they just can't help me because their superiors tell them, "Don't pay claims," and my company is cheap for using them.

I work in billing in a physician's office and I'm writing of the horrible frustrations we have had with Aetna Medicare Advantage Plans. They tell seniors lies upon lies, that they can go to any doctor that takes Medicare and voila, all is smooth. I'm here to tell you THEY LIE. One example -- Aetna literally sent claim payments to a patients' home address in NJ, and we are in a different state. Those payments were supposed to have been sent to our office, and they sent them to the patient (age 83 and confused on a good day) for unknown reasons. They have the practice, physicians’ address and license numbers correctly, as well as the electronic claims, and it is unclear why they did this. They couldn’t offer an explanation either.

I tried to call Aetna to discuss an issue with my HSA. When I enrolled I was asked to provide a link to my bank account. I did that and now Aetna deducts taxed money for my HSA (in addition to using pre-tax money as they are supposed to). I wanted to call to rectify the issue but when you call their 1866 number all the robot tells you is advertisements for crap you really don't need. I tried for 5 minutes but after hearing about roadside assistance, cell phone offers and other junk I gave up. Now I will work with my bank to block Aetna from accessing my account.

Aetna did not process a claim correctly. I tried for 8 months to get them to correct/adjust the amount paid towards the claim. Finally after 8 months and hours upon hours on the phone the claim was adjusted. I went from owing $5,277 to owing nothing. Horrible experience!

In many cases, it is impossible to know what is covered: The customer service often contradict itself and anyway whatever they say isn't legally binding. And the 2 provided documents "benefit plan" and "schedule a benefit" are missing a lot of information. For example, I have exchange went over 10 messages/emails/chats with the customer service and I still cannot have a clear answer regarding a question as simple as whether going to a physiotherapist without a prescription is covered.

My employer switched from Horizon Blue Cross/Blue Shield which was excellent and changed to Aetna! Absolutely the WORST EVER! Everyone should write their corrupt congressman for help! Probably won’t get much either as I didn’t from my rep. I gave other insurance and will cut Aetna and get my money back! Medications I got for years they have denied!! When you get sick AETNA will not be there!! Stop paying them!!!

I have had occasion to call Aetna customer service, 8 times today. 3 calls never got to a person, they sent me to a survey as if the call just ended. 2 people I had to hang up on due to a genuinely offensive attitude/voice. The others had NO CLUE what I needed. I asked about the vision coverage, and was told "I don't know" more than any actual concrete answer. One woman claimed her name was "Q" and then proceeded to talk to her coworker about their weekend. The website is extremely slow. It will kick you offline if you are inactive for more than 15 minutes. Problem is, it does this within 10 seconds of logging in.

About 2 years ago, Aetna switched its customer service to the Philippines (obviously to save $$$). Since then, it has been a nightmare interacting with them, when you need information. The reps don't know hardly anything, are just reading/quoting paragraphs in front of them, without any real knowledge of what they are talking about. They don't understand American health insurance or medical conditions (which are complex). They constantly put you on hold when you ask a question, while they search the answer; if you call multiple times about the same thing, they give you conflicting information, they can't pronounce half the medical terms... It's irritating and tiring. For goodness sake, Aetna - move your customer service back to the States! I will be switching plans as I can't take it anymore...

My ophthalmology surgeon was not in Aetna's plan (BFMG) so I opted to change insurers this year. I was appalled to learn that Aetna refuses to transfer my medications to the new provider. Any insurer changes in the past have always cooperated by transferring my medications to the new insurer. It appears Aetna punishes those who choose to leave their plan. Very petty on their part.

Even if you have "great" coverage through Aetna they will find a way to skirt it. My wife went to an eye doctor with a clot in one of her eyes and the doctor ran a set of labs. Aetna arbitrarily decided one of the labs was "experimental" in nature despite a doctor's note explaining exactly why the lab was medically necessary. Aetna used one of their morally bankrupt, corrupt attack dog MD's to write a false justification for their decision (my wife herself is an MD, and knows the lab that was run on her is very standard in the field). We are now out $700 for a single lab. Buyer beware: the coverage they claim they are offering is a lie.

Tried to have a script mail ordered to me. After 2 months calling I still do not have my script! They never got it right... not even the correct dosage!!! I have used mail order for a number of years, with no problems. Aetna is another story. They are completely incompetent. I will never sign up with them again.

I have been putting off decompression surgery to my c-spine for 26 years. 8 years ago I chose to have my lower spine fused and found "the most compassionate skilled surgeon" and proceeded. We decided that the back took priority because of the pain. Jump ahead to now. When getting approved, the insurance decided a particular device wasn't need "medically" anymore. REALLY someone at a very low rated insurance company was telling MY skilled surgeon to not do his job. After a peer to peer that changed their mind... I am recovering but now I can't get some medicine from my primary because of...you need to make an appointment. Even though you can't drive right now.

Updated on 02/15/2019: I unfortunately changed my Plan D insurance company for 2019 to Aetna. Starting in December 2018, mail and phone communications caused confusion. I now believe that was intentional. I first paid the premium for the entire year via credit card. They claim that the transaction did not go through, so I mailed them a check. But the initial credit card transaction did go through. My card issuer said there had been no declines for that transaction. It appears that I was lied to by Aetna. I wasn't aware of that until after the check had also cleared. Since it appeared that I had been scammed, I closed that credit card account.

I pay nearly 1,400 dollars per MONTH 16,800 per year for my family coverage. SO I can count 18,800 a year with the 2,000 dollar deductible before they pay anything. Not to mention the huge co pays. I had to switch from Coventry because the plan was going away. I never had a problem with paying the high rate there because the plan paid out.

I ** hate you with a seething passion, Aetna. First, I go through 30 minutes of transfers and being put on hold try to get info on my company's infertility policy through Aetna, all to be told that my wife, who also works full time, must be on the line at the same time as me in order to verbally agree or some BS. Well, we've both taken time out of our day to call, and have been on hold for 20 minutes now! We have stuff to do! We have jobs and can't afford to be on the line for 20 ** MINUTES just to get a verbal confirmation to be in this program. This is insane. All we want to do is have access to the infertility coverage through my company. It shouldn't take a literal HOUR just to get "enrolled." This whole company is an absolute racket.

Aetna RX Mail Delivery - I mailed my...sigh, perfectly monthly prescription because of non filling at any Pharmacy. (I’m too old to “drug store shop”) All I have to say is they lost my prescription upon receiving (and signing for $$$) for 6 days causing me to go without any opioid medication. They found it and I told them to mail it back (that will teach them). Now I must “drug store shop” again...

Made the mistake of trying Aetna just to save a buck. The old saying you get what you paid for is true! One of the Parkinson's meds I take was 40.00 at Kaiser. Almost 400.00 with Aetna! Have a major medical condition that requires me to go to a specialty clinic. Rep I spoke to with customer service offered Spokane - a 8 hour drive! Parkinson's makes it difficult to drive more than a hour. Worst decision I ever made switching. Hopefully I survive financially.

I had to get a prior authorization for a drug. My doctor sent them a prior authorization form twice. They responded to him saying I was approved for the drug. Then when I call them they have no record of it whatsoever and they tell me he never sent anything. Terrible communication at this company, quite disappointed with their service.

I am very disappointed with the way my appeal was handled twice! I called Aetna twice prior to having this procedure done and was advised it will be covered under medical. My dentist advised that they do not bill Aetna and I will have to submit the bill directly to Aetna to be reimbursed. I did everything I was supposed to do, with the paperwork, receipts and the doctor signing off on the bill. Aetna staff totally disregarded the fact that their staff gave me incorrect information, and I was misled and was denied the reimbursement without acknowledging or apologizing on their incompetent, unskilled staff doing this. In situations like this, for this amount, and not being thousands, one would think Aetna would do the right thing ethically and with integrity but they did not and continued to deny the appeal... Organizations like this should not be in the healthcare business because they are doing more harm than good to people...

My wife and I have spent about $3000.00 getting ready for bariatric surgery. When we were forced to renew our coverage in January all of the plans excluded bariatric benefits. Aetna has been completely inflexible and callous through the whole ordeal. I have paid thousands of dollars to them over the years and have rarely had to use them for anything other than prescriptions. They have become very wealthy from people like myself paying them and them not doing what they exist to do which is to assist with medical needs. Aetna is owned by CVS and CVS will never get any of my business from now on.

Was put on Aetna Medicare by the employer I retired from. Previously had Blue Cross which was great. Since being switched to Aetna I have been denied coverage for 3 prescription drugs I have been taking for years. I assume since they own CVS doing this saved them money, with no concern for my health. BC/BS covered all of them. AETNA denied a CT scan because their doctor didn't approve. If you call them have a translator on the phone as you won't understand anything their outsourced employee says. Hate this company and insurance. Look elsewhere for coverage.

My name is Robin, I am 52 yrs old. I am currently suffering from a major depression disorder. Let me tell you I would not wish this on anyone. I was hospitalized inpatient for 7 days at Lindner Center of Hope in Cincinnati. I found myself "lost" when I came home. They did not have a magic pill or potion to make this depression, stress, loneliness, anxiety, darkness and gloom disappear (of course).