Aetna Vision Insurance Reviews

I had lost my glasses so I went to Eyebuydirect to get a new pair. I knew I was out of network and at most could expect very little reimbursement. Eyebuydirect discounted my purchase $125. Went to file claim with Aetna. Claim would not go through. Called customer service after two hours. I got to talk to the rudest human I've ever encountered. Claimed I was yelling and hung up. She found it amusing that I was stuck with such a poor plan (will switch in fall). I'm human just like she was but to her I was disturbing her. 71-year-old no glasses I’m asking for help and all she can say is “I can’t help you.” More like she wouldn’t help me. This is how modern insurance works? Aetna, I hope for you, all of what you deserve. For the customer service rep I spoke to on the phone. Hope you're all right. This is a terrible company.

Only one provider within a 50 mile distance of where I live is in network. The in-network provider happens to be one of the most expensive in town. Advertising claims at least $100 coverage for frames; I was reimbursed $80. I was also reimbursed $80 for a medical eye exam I needed that cost $198. Total waste of money for my situation.

They only cover 120$ for contacts unless they are medically necessary. 120$ is way less than what needs to be paid for one year supply. I pay a lot of premium and get very less benefit from this insurance. Full waste of money. Go for United health care if that's possible.

Went to make an appointment with the eye doctor I have been going to for 15 years only to find out Aetna dropped them in favor of the Lenscrafters across the street. I would never trust my eye health to a company like Lenscrafters. They are all about numbers and are not part of my community. I am unclear why an insurance provider wants its people to see one company, this is highly suspicious. I am lucky enough to afford to pay for my eye exam with my trusted doctor. But others are not and honestly they are getting horrific treatment and care at Lenscrafters. My doctor has seen my son grow up. We see each other in our community and they give back. When we have open enrollment again I will be changing insurers.

I went to my annual eye exam after receiving a notification from my doctor's office it was due and later found out I was not eligible for this service through AETNA EyeMed for another 13 days. Based on my last date of service I had literally TWO days in the coverage year that I was actually covered. I appealed and was denied. I now owe in full. I paid all year, had two days to use it, and missed that by less that two weeks. I am so furious right now. I understand this was in some sort of fine print I missed, but come on! I literally paid for a whole year of insurance and did not get to use it once. This feels like robbery. CHECK YOUR FINE PRINT. There are no exceptions or consideration!

Aetna does not pay the sales tax on the covered glasses. So my $10 Lens deductible was less than the $14 in sales tax ($140 frames). I went to LensCrafters in Ft Smith Arkansas and was shocked by the tax on the full retail price for my family's eyewear. I paid the 10% tax on the full retail price of $417 even though AETNA only paid $138 after their plan discount. Taxation should only be on the actual cost, not on phantom profit margins. First and last time I'll be using this plan!

The policy of what is covered, when it's covered, and who provides what is extremely confusing. Routine checkups (2 per year) are covered for each family member but not an and all vision care specialists are included so it make it difficult to travel a great distance just to take advantage of the program. The customer service phone reps seem very well versed in the policy but it take a lot of jumping through hoops to finally get to that person and you can tell the difference between an experienced rep and one who is actually being trained with you as the training guinea pig. I think that as many providers should be explored as possible before making an insurance selection; the policies - though seemingly similar - differ so dramatically in the fine print that you may be spending a lot of your money on something you'll never have the occasion or availability to take advantage of.

I was able to easily access providers and local optometrists. Tests were done and my vision proved well. No further procedures were ordered. I was sent a list of available doctors. Coverage took care of most of my appointment fees. Over the phone service regarding questions was taken care of quickly. Over the phone customer service specialists were friendly and knowledgeable. They were able to help me select a doctor from the provided list of locally available ones. I was able to get routine checkups rather quickly and at a cost that was within a range I could afford. Previous providers proved less available and helpful, so it was a relief to be able to have this as an immediate resource.

It was nothing spectacular, offering somewhat the same perks as other insurance companies. I mean, I wouldve kept it, but I had to renew my plan!!! Aetna was decent! It was in comparison with other companies. And it's always better than having no plan, at all! People do their job! They're not rude, they help answer your questions, & try to fix your concerns. They don't act as you owe them something, as some do. It's just as the other insurance companies, offering the same perks, that's for the people!!! It has many helpful hints, on having your plan.

Small network. Wasn't happy at all. Will not consider again for insurance. Too expensive as well. Not satisfied. Would not recommend. Eye exams as parents' annual vision exam, and glasses were covered if needed. Eye surgery had to be approved. If approved covered, contacts were not covered. Hard to get in contact, waiting was long, explanations were not helpful, customer service was bad overall.