Aetna Vision Insurance
Aetna Vision Insurance
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 8 ratings

Aetna Vision Insurance

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Aetna Vision Insurance
Be in the know

Get trending consumer news and recalls


Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more

8 Aetna Vision Insurance Consumer Reviews

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 8
Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: April 8, 2019

Aetna does not pay the sales tax on the covered glasses. So my $10 Lens deductible was less than the $14 in sales tax ($140 frames). I went to LensCrafters in Ft Smith Arkansas and was shocked by the tax on the full retail price for my family's eyewear. I paid the 10% tax on the full retail price of $417 even though AETNA only paid $138 after their plan discount. Taxation should only be on the actual cost, not on phantom profit margins. First and last time I'll be using this plan!

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 18, 2016

The policy of what is covered, when it's covered, and who provides what is extremely confusing. Routine checkups (2 per year) are covered for each family member but not an and all vision care specialists are included so it make it difficult to travel a great distance just to take advantage of the program. The customer service phone reps seem very well versed in the policy but it take a lot of jumping through hoops to finally get to that person and you can tell the difference between an experienced rep and one who is actually being trained with you as the training guinea pig. I think that as many providers should be explored as possible before making an insurance selection; the policies - though seemingly similar - differ so dramatically in the fine print that you may be spending a lot of your money on something you'll never have the occasion or availability to take advantage of.

12 people found this review helpful
Not sure how to choose?

Get expert buying tips about Vision Insurance delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 4 stars
Verified Reviewer
Original review: Nov. 17, 2016

I was able to easily access providers and local optometrists. Tests were done and my vision proved well. No further procedures were ordered. I was sent a list of available doctors. Coverage took care of most of my appointment fees. Over the phone service regarding questions was taken care of quickly. Over the phone customer service specialists were friendly and knowledgeable. They were able to help me select a doctor from the provided list of locally available ones. I was able to get routine checkups rather quickly and at a cost that was within a range I could afford. Previous providers proved less available and helpful, so it was a relief to be able to have this as an immediate resource.

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 16, 2016

It was nothing spectacular, offering somewhat the same perks as other insurance companies. I mean, I wouldve kept it, but I had to renew my plan!!! Aetna was decent! It was in comparison with other companies. And it's always better than having no plan, at all! People do their job! They're not rude, they help answer your questions, & try to fix your concerns. They don't act as you owe them something, as some do. It's just as the other insurance companies, offering the same perks, that's for the people!!! It has many helpful hints, on having your plan.

4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 15, 2016

Small network. Wasn't happy at all. Will not consider again for insurance. Too expensive as well. Not satisfied. Would not recommend. Eye exams as parents' annual vision exam, and glasses were covered if needed. Eye surgery had to be approved. If approved covered, contacts were not covered. Hard to get in contact, waiting was long, explanations were not helpful, customer service was bad overall.

9 people found this review helpful
How do I know I can trust these reviews about Aetna Vision Insurance?
  • 1,824,625 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Rated with 4 stars
Verified Reviewer
Original review: Nov. 13, 2016

It is accept by most optimist, but coverage is limit. For annual check $45, for frame $100, for lens, it is about 200 I think. Overall, the service is ok. Except file a reimburse myself for annual check, I did not contact the customer service at all. I did make call for medical insurance, the response time is acceptable. I had it since it is provide by my company as a package, I do not think it has a high value.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Nov. 6, 2016

My network options covered so many different clinics. Even my fave clinic. My glasses to choose from were vast too. The customer service was very effect as well. It was more than I expected for the cost. It covered frames, contacts, exams, but I believe even Lasix was covered too. And bifocals, it also covered anti-glare. Customer service was a pleasure. They were polite, efficient, great product knowledge and detail oriented. Very professional. I never had to wait long for questions to be answered. It saved me time and money. I could get glasses and contacts I wanted at a fraction of the total cost.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Nov. 3, 2016

You can pick from a number of providers, a number of different insurance levels and there is no claim paperwork to complete. Premiums are too high. Covers eye exam in full, most of the cost of frames, some of the cost of extras like progressive lenses and photo tint lenses. It also covers some of cost of contact lenses. You are not required to get pre-approval. You don't have to submit claims. You just pick your provider in the network and go. There are many providers to choose from in many areas. It would be helpful if it covered a larger amount for frames and a greater amount for progressive lenses and photo lenses. Otherwise, it is a great value for the cost of the premium.

7 people found this review helpful
Loading more reviews...

Aetna Vision Insurance expert review by Cyril Tuohy

Aetna was established in 1853 and began offering health insurance policies to life insurance customers in 1899. They have been publicly traded on the New York Stock Exchange since the late-1960s. Aetna offers separate vision coverage for purchase through some employers.

  • Stand-alone coverage: Aetna Vision Preferred is Aetna’s stand-alone eye care policy that reimburses policyholders for services in and out of Aetna’s eye care network, independent eye specialists and popular retailers. It is available through employers.

  • Medical coverage: Aetna Vision insurance offers core vision-related benefits with some employer medical plans. Aetna Vision covers one eye exam every 12 to 24 months as part of a medical insurance plan. Members have the option of supplementing eye exam coverage with an allowance for glasses and contact lenses.

  • @Aetna: Aetna customers can get help 24 hours a day by tweeting to the company using their Twitter accounts, @Aetna and @AetnaHelp. Those considering the company can also visit the company’s Twitter feed to see how the company responds to complaints.

  • Consumer education: A portion of Aetna’s website is devoted to informing members about their rights. These resources including appealing a claim decision or denial of coverage, changing insurance providers and more.

  • Heath news: The News & Analysis section of Aetna’s website has unique stories about developments in the healthcare industry as well as tips to help consumers make safe and healthy choices.

  • Best for: Aetna Vision is best for individuals whose employers offer it as a benefit under a group health plan.

Profile picture of Cyril Tuohy
Cyril Tuohy Insurance Contributing Editor

Cyril Tuohy, has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

Aetna Vision Insurance Company Information

Company Name:
Aetna Vision Insurance
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


Keep an eye on your inbox, the latest consumer news is on its way!