Aetna Vision Insurance

Aetna Vision Insurance Reviews

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About Aetna Vision Insurance

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Aetna Vision Insurance Reviews

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    • 4,480,424 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 12, 2024

    I had lost my glasses so I went to Eyebuydirect to get a new pair. I knew I was out of network and at most could expect very little reimbursement. Eyebuydirect discounted my purchase $125. Went to file claim with Aetna. Claim would not go through. Called customer service after two hours. I got to talk to the rudest human I've ever encountered. Claimed I was yelling and hung up. She found it amusing that I was stuck with such a poor plan (will switch in fall). I'm human just like she was but to her I was disturbing her. 71-year-old no glasses I’m asking for help and all she can say is “I can’t help you.” More like she wouldn’t help me. This is how modern insurance works? Aetna, I hope for you, all of what you deserve. For the customer service rep I spoke to on the phone. Hope you're all right. This is a terrible company.

    CoverageSales & MarketingPrice

    Reviewed Nov. 29, 2022

    Only one provider within a 50 mile distance of where I live is in network. The in-network provider happens to be one of the most expensive in town. Advertising claims at least $100 coverage for frames; I was reimbursed $80. I was also reimbursed $80 for a medical eye exam I needed that cost $198. Total waste of money for my situation.

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      Reviewed July 26, 2021

      They only cover 120$ for contacts unless they are medically necessary. 120$ is way less than what needs to be paid for one year supply. I pay a lot of premium and get very less benefit from this insurance. Full waste of money. Go for United health care if that's possible.


      Reviewed Jan. 28, 2020

      Went to make an appointment with the eye doctor I have been going to for 15 years only to find out Aetna dropped them in favor of the Lenscrafters across the street. I would never trust my eye health to a company like Lenscrafters. They are all about numbers and are not part of my community. I am unclear why an insurance provider wants its people to see one company, this is highly suspicious. I am lucky enough to afford to pay for my eye exam with my trusted doctor. But others are not and honestly they are getting horrific treatment and care at Lenscrafters. My doctor has seen my son grow up. We see each other in our community and they give back. When we have open enrollment again I will be changing insurers.

      Reviewed Jan. 9, 2020

      I went to my annual eye exam after receiving a notification from my doctor's office it was due and later found out I was not eligible for this service through AETNA EyeMed for another 13 days. Based on my last date of service I had literally TWO days in the coverage year that I was actually covered. I appealed and was denied. I now owe in full. I paid all year, had two days to use it, and missed that by less that two weeks. I am so furious right now. I understand this was in some sort of fine print I missed, but come on! I literally paid for a whole year of insurance and did not get to use it once. This feels like robbery. CHECK YOUR FINE PRINT. There are no exceptions or consideration!

      Verified purchase

      Reviewed April 8, 2019

      Aetna does not pay the sales tax on the covered glasses. So my $10 Lens deductible was less than the $14 in sales tax ($140 frames). I went to LensCrafters in Ft Smith Arkansas and was shocked by the tax on the full retail price for my family's eyewear. I paid the 10% tax on the full retail price of $417 even though AETNA only paid $138 after their plan discount. Taxation should only be on the actual cost, not on phantom profit margins. First and last time I'll be using this plan!

      Customer ServiceCoverageStaff

      Reviewed Nov. 18, 2016

      The policy of what is covered, when it's covered, and who provides what is extremely confusing. Routine checkups (2 per year) are covered for each family member but not an and all vision care specialists are included so it make it difficult to travel a great distance just to take advantage of the program. The customer service phone reps seem very well versed in the policy but it take a lot of jumping through hoops to finally get to that person and you can tell the difference between an experienced rep and one who is actually being trained with you as the training guinea pig. I think that as many providers should be explored as possible before making an insurance selection; the policies - though seemingly similar - differ so dramatically in the fine print that you may be spending a lot of your money on something you'll never have the occasion or availability to take advantage of.

      Customer ServiceInstallation & SetupCoveragePricePunctuality & SpeedStaff

      Reviewed Nov. 17, 2016

      I was able to easily access providers and local optometrists. Tests were done and my vision proved well. No further procedures were ordered. I was sent a list of available doctors. Coverage took care of most of my appointment fees. Over the phone service regarding questions was taken care of quickly. Over the phone customer service specialists were friendly and knowledgeable. They were able to help me select a doctor from the provided list of locally available ones. I was able to get routine checkups rather quickly and at a cost that was within a range I could afford. Previous providers proved less available and helpful, so it was a relief to be able to have this as an immediate resource.

      Customer ServiceStaff

      Reviewed Nov. 16, 2016

      It was nothing spectacular, offering somewhat the same perks as other insurance companies. I mean, I wouldve kept it, but I had to renew my plan!!! Aetna was decent! It was in comparison with other companies. And it's always better than having no plan, at all! People do their job! They're not rude, they help answer your questions, & try to fix your concerns. They don't act as you owe them something, as some do. It's just as the other insurance companies, offering the same perks, that's for the people!!! It has many helpful hints, on having your plan.

      Customer ServiceCoveragePrice

      Reviewed Nov. 15, 2016

      Small network. Wasn't happy at all. Will not consider again for insurance. Too expensive as well. Not satisfied. Would not recommend. Eye exams as parents' annual vision exam, and glasses were covered if needed. Eye surgery had to be approved. If approved covered, contacts were not covered. Hard to get in contact, waiting was long, explanations were not helpful, customer service was bad overall.

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      Aetna Vision Insurance author review by Cyril Tuohy

      Aetna was established in 1853 and began offering health insurance policies to life insurance customers in 1899. They have been publicly traded on the New York Stock Exchange since the late-1960s. Aetna offers separate vision coverage for purchase through some employers.

      • Stand-alone coverage: Aetna Vision Preferred is Aetna’s stand-alone eye care policy that reimburses policyholders for services in and out of Aetna’s eye care network, independent eye specialists and popular retailers. It is available through employers.

      • Medical coverage: Aetna Vision insurance offers core vision-related benefits with some employer medical plans. Aetna Vision covers one eye exam every 12 to 24 months as part of a medical insurance plan. Members have the option of supplementing eye exam coverage with an allowance for glasses and contact lenses.

      • @Aetna: Aetna customers can get help 24 hours a day by tweeting to the company using their Twitter accounts, @Aetna and @AetnaHelp. Those considering the company can also visit the company’s Twitter feed to see how the company responds to complaints.

      • Consumer education: A portion of Aetna’s website is devoted to informing members about their rights. These resources including appealing a claim decision or denial of coverage, changing insurance providers and more.

      • Heath news: The News & Analysis section of Aetna’s website has unique stories about developments in the healthcare industry as well as tips to help consumers make safe and healthy choices.

      by Cyril Tuohy Insurance Advisor

      Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

      Aetna Vision Insurance Company Information

      Company Name:
      Aetna Vision Insurance