AARP Health Insurance

AARP Health Insurance Reviews

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About AARP Health Insurance Reviews

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AARP offers roadside assistance through Allstate. AARP members who sign up for roadside assistance can get help 24/7 if they have a flat tire, need their car towed, run out of gas, have a dead car battery or lock their keys in their car. Members are covered in the United States, Puerto Rico and Canada.

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AARP Health Insurance Reviews

ConsumerAffairs has collected 132 reviews and 192 ratings.

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Customer Service

Reviewed Aug. 26, 2023

At first is was reasonable but the last few years not so. In 2017 they sent notice that due to costs they needed a one time increase in the + 20% range but it was one time. But that was just the start. Now they have settled into a pattern of 10% increase in premiums with 0% increase in benefits (unless you want to pay a lot extra to increase them). I understand inflation but 10% each year. If you ask them to explain this they will not respond.

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Customer Service

Reviewed May 22, 2023

I changed my supplement plan some time ago due to their inability to provide any service and inability to get through on the phone. I kept my part D with them and continue to have the same problem. Copays keep changing and medication I need has become unaffordable. I am currently relying on drugs from Canada at this point.

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    Customer ServiceCoverage

    Reviewed July 10, 2022

    I cannot wait to re-enrollment time. I wish they would let you change anytime you are very unsatisfied. Dealing with AARP rx has been a nightmare. Not one time have I called and got a satisfactory answer from them. They cover drugs but they're in different quantities. So my husband gets 90 mg of a certain drug. They only covered if it comes in 100 mg. Which from what the doctor told me that is a very unusual dosage. What kind of stuff is that same drug just different dosage. Does that make sense to anyone? That is just one of about 30 calls I have made to these people. I have hung the phone up crying. Please do not go with AARP rx. They are just one big headache!

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    Customer Service

    Reviewed Nov. 8, 2021

    I called and was given all information to file a dental claim with AARP. Faxed 9/03/21. Called 10/15/21. Was told in process. Call back in few days. I called. They don't show anything received. I mailed copies 10/21/21. I called. They said wait another week to show if received. Horrible customer service.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 26, 2021

    We have AARP/United Health Care. We have overall been very satisfied with AARP as our health insurance provider! They always cover their portion in a timely fashion! Also, they have several perks. Our favorite is the quarterly $40 for each of us for many over the counter items, which really adds up! They also have Home Health visits and for keeping up with your Mammograms and other yearly tests you receive a $25 gift card for each test completed! They really care about their members! Very thorough health plan!

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    Customer ServiceCoverage

    Reviewed Aug. 12, 2021

    They raised my rate to $190. per month. They seldom pay and when they do, it’s very little. It’s frustrating to know I’m paying much more in the year than what they pay out, yet I’m concerned about not having enough to pay for my health care bills if there is a need for hospitalization or some other condition. I can barely afford this, yet too worried to drop it. It’s a real catch 22. Insurance always wins. Seniors have it difficult.

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    Customer ServiceCoverage

    Reviewed Aug. 11, 2021

    They don’t cover a lot of things because they only cover what Medicare covers. Teeth are important to get covered as well as eyes. We seniors should get our medical free as the stress of paying for it gives us too much anxiety causing strokes etc.

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    Reviewed Jan. 11, 2021

    I’m ashamed to say I have been a member of AARP for 13 years. Many things about them bothered me but I pushed them aside. After all, this is AARP, the group fighting for and supporting seniors. It always bothered me that they sent a renewal notice even though my membership was not expiring. I would get it, check my records, throw it away, and grumble. This time I got the renewal notice, even though I was signed up for auto renewal and just paid it, unthinking. I got my new card exp. March 2026. When I put it in my wallet I found my old card exp. March 2025. I still had over four years left.

    Lights finally came on in my brain. They send these fake renewals so seniors, like me, will give them more money, even though it is an unnecessary renewal. AARP is pulling in gobs of money from unsuspecting seniors. I called to get my $12 refund and to complain about this practice. Neither Brittany or Allison would tell me their last name or employee number. Strange! Another lightbulb went off.

    When I called back later to cancel my membership altogether, after much reflection, Roxanne volunteered her employee number and said everyone at AARP had them and should give them when asked. Seems Brittany and Allison lied, not wanting anything to get back at them. What kind of business practice is this? After years of AARP, a lot of travel, and many needs, AARP has done nothing for me. Zero. When I went to their site for resume help, the cost was outrageous. I got free help online. Discounts on travel are minuscule and I always saved much more on my own. I throw their magazine in the trash because it has no substance, just lots of ads targeted at seniors So why do I continue to pay them? Well, not anymore!

    I get better discounts through my credit card, wise shopping, or my auto club. And it’s because of their unsavory and criminal marketing practices that I realized that AARP is the biggest scam in the U.S. and the largest source of misinformation put out to seniors just to get our money. AARP needs to be investigated and held accountable. Who do I contact for that?

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    Reviewed Jan. 11, 2021

    Was 7 years and their Customer Service was the worst ever. They have a prescription mail order which actually worse than them OPTUMRX. For 2021 I ended my 7 years with them and went to a NEW Medicare AND PRESCRIPTION home delivery. So much happier it's only 11 days.

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    Reviewed Nov. 21, 2020

    I am very confident and interested in the information this site provides. The information is very detailed and helpful, I would be more than willing to give this site to all of my friends and family who also is need of the information this site provides.

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    AARP Health Insurance Company Information

    Company Name:
    AARP
    Website:
    www.aarp.org