Kirby Vacuum Cleaners Reviews

They started the price at 3200 and after 3 hours in my apartment, he took it all the way down to 950. I probably would have been more inclined to purchase the product at that price if he handled himself better. Trying to watch the football game and he would not shut up. I finally told him to get out of my apartment after an hour and a half from being there. It took an hour and a half to kick him out!!! I felt extremely uncomfortable with this man. He was asking us if he could have a shot of our alcohol, have a beer, and have a smoke. Very unprofessional and then he gets on the phone with his sister and states, "Oh you know, cleaning houses for free". At that point I was done with him and it took 4 handshakes and goodbyes to get him out. I will never let Kirby in my house ever again and I will slam the door in your face. I was so close to calling the police on this guy because it was harassment.

Fast forward 3 1/2 hours later. Yes, it was almost 11:00 at night when they finally left my house (they started at 7:00). They had made it sound like it would be a quick thing for them to step in and do, so I hadn't eaten dinner yet before they started because I figured it would be a half hour thing and then I would be on my way. (From how they had described it to me they would step in, clean my carpet, I say "hey that's cool, thanks for showing me that" and I'm on way.) I was starving by the time they finally left.

Worst of all, they flat out lied to me about only wanting to show me the vacuum for future reference. They pressured me like crazy to buy it over and over. As good of a vacuum as the Kirby might be I don't know if I could buy one just on the principle that they lied to me to get their foot in my door. I will not buy from liars. I would rather keep the dirt in my carpet and live with it happily.

DO NOT, I repeat DO NOT let them into your house no matter what they tell you at the door. Like another user here said, they also tried to use the guilt tactic on me about the "contest" they could win if they sold enough vacuums. So it went from "we just want to show you it, you don't have to buy one today" to "you must buy one today to help us win this prize in the contest!" THAT is dishonesty.

You can't get a hold of the local team that sold it to you, nor can you get a hold of anyone at the 1-800 number, especially if you live on the west coast and work during the day and their hours are 5pm EST. Nor do they respond to emails. Their YouTube videos suck, in which they use all this verbiage that is unique to the Kirby itself and is hard for the user to follow. Buying this Kirby vacuum is literally the worst purchase I think I have ever made. I so regret it. Even pulling it out and using it for regular vacuums isn't even worth it, as it truly is a beast of a machine to operate and using any of the attachments is so complicated that you lose all interest and motivation to make it work at even just the thought of it.

Started whining that this was last day for a contest he wants to win, how he is a top seller and wanted to stay on top of the list... I was his last hope. Sick of saying no to him, I finally agreed to checking it out and returning it in 3 days if it wasn't for me. I spent the next 2 days carrying that monster of a vacuum (extremely heavy) around and trying to figure out how to use it and to reaching far for an excuse why I should buy it, but just did not like that machine. So I called them, they came the same day to take it back, but till this day I still have not seen my money back. I'm furious. I called them every day this week. It's been 3 weeks since I returned it. I'm taking them to court! Please don't let these thieves in your house. By the way, spoke to my neighbor, she said they never did clean her carpet, she didn't let them in. What a lie!

I advised that I'm very busy with work, but the oldest looking adult (they called him their boss) insisted that I'd scheduled a cleaning and they wanted to demo the product. At this point, they were already starting to come inside and asking what area I wanted cleaned, so again because I am nice, I humored them, thinking it might not be a long demo. The boss was affable and liked my geeky collectibles in the house, but I made it very clear I was on a time crunch and wasn't interested in buying so they had to be fast. 3 hours later, the salesman (the other adult that had shown up) was winding down his pitch. He was a very gregarious and seemingly intelligent man, very humorous and with a good handshake, but intermittently "the boss" would show up at the door and try to push a payment plan on me for the item.

I declined multiple times and eventually had to cite that it was a decision I would have to make with my significant other, who was working, and that she would flat out refuse. He wanted me to buy the item anyway and apologize later, but there is no way I'm going to spend $3400 on an appliance with a 7 year payment plan, no matter how low you bring the price. In the end, he tried to knock the price from 3K+ down to $900 with 60/mo payments, removed the couple hundred dollar deposit amount, and then said he would bring the price down if I would "trade" items from my house to him, like my old vacuum and even a painting on the wall he liked (I think it was a joke but I can't be sure). He did not take no for an answer, and I wish I had been more aggressive, but again I was trying to be polite (though it was hard because at this point, 3 hours I didn't have had been wasted).

He even insisted I text message my significant other at work (several times even after I said no), who just started a new job, and ask for permission to buy the vacuum. I ended up using a web-based text service to text myself with a fake response, just to get them to go away. Just because someone is being nice doesn't mean you should keep pushing your product on them... for shame! Pack up and leave with dignity, especially if it was made clear I would not buy anything, no matter how effective the demonstration might be. The experience left me exhausted and frustrated, although I did like the vacuum (no matter how great it is though, it's not worth the price of a used car), and I did like the salesman and his "apprentice", the kid who first knocked on my door who stayed for the whole demo.

I do not like that a product can be marked down by 74% and still be considered a legitimate business deal (this is just extremely shady), as is not being able to contact these salesman or Kirby to buy at a later date (they insist you buy it now and try to use sympathy and guilt to trick you into making a spontaneous decision, a very ancient and predatory sales tactic). During the demo, I mentioned a few times I really needed to get back to work, and each time the salesman had to call "the boss", explain I didn't have time, and then mentioned it wouldn't be too much longer. Next time, I will just smile, wish them luck, and slam the door in their faces. Pushy, manipulative tactics and door to door selling in the internet age, combined with taking advantage of others politeness add up to just a dismal experience and a waste of an afternoon.

I told him about getting fleas from his product also after use of salesman demo. He stated I was lying as all their products sold are out of the box brand new. I tried couple of other times to call. My call was not answered nor was I ever sent the video promised as to how to use this overpriced machine. NO ONE has ever helped me resolve any issues. I hate this machine - can't wait to get out from under these payments so I can sell it to some other sucker at a yard sale. Kirby does not care about the person buying their product just the bottom line MONEY as in profit.

So as they say there's no fool like an old fool I agreed. Then you speak to someone in the office and they tell you the same thing -- they are adding a small amount to your payments. "You had over 36 payment left on your old vacuum to pay." - lie 4 . As it turns out, I had no payments left to pay on my old vacuum as I had paid for 48 months. So all I was doing was buying a new vacuum for the price of £1,900,00.

I am 62. The vacuum I had was working perfect. Why would I want another one? I have been in touch with Liverpool and all they say is, "You signed for it." How can people you let into your homes treat you like this? Why should they try each time they do a service try and sell you a new vacuum when you pay for a service plan, not a sales rep to call. I DO NOT WANT TO PAY FOR SOMETHING THAT THEY SAID WAS FREE. Why should I? So I am seeking advice.

Original Review: Aug. 10, 2015

Bought a vacuum from one of their salesman and got completely SCAMMED by him. After 2 days with the vacuum I wanted to return it and he said he would come next week so that we could discuss the issue. He never came nor called back and after MANY attempts trying to reach him, he said we couldn't return it anymore because it was already past the 3-day period (even though we talked on the 2nd day and I say I didn't want the vacuum anymore). Now I'm stuck with a product I do not want and that is absolutely overpriced. NEVER buy anything from their distributors. They will try to trick you because they care 100% about their profits and 0% about your satisfaction. Watch out all of you living in the Orange County in California. The salesman and his wife are 2-faced and will (because it happened to me) avoid your calls and hang up (it happened too) on you if necessary.

He the driver's side carpet on my 350z that I had just painstakingly cleaned with the Kirby and after that I was sold. The damn thing had that carpet feeling new. I don't know if it's the shampooer or the cleaners they use but it works. Even then, he still didn't push anything. We just went on to clean more things and the more we worked, the more myself and my family were impressed. I do automotive detailing on the side so I was willing to pay for a good product so when he dropped the $1000 price tag on me for the whole system, I just took it. It's pricey yes, but my Dyson was $500 and could only shampoo. This damn thing could vacuum, shampoo, and spray degreaser if I needed it to.

I'm used to using Dyson and Rug Doctors which work nice but not nearly as well as my Kirby has. I'm only four weeks into ownership and I have redone over everything I did with my Dyson with great results. Now I've heard some people say they're hard to put together and I agree. At first, the manual was daunting. I actually let it sit for a few hours just because it was so daunting but after I do it for a few times, you can put together whatever you need in a matter of seconds.

Now for those of you that have had a bad experience, I'd just offer some advice. If they push their way in, be firm and shove them out. I at first told this guy to just leave and he asked if it wasn't a good time and I said it wasn't. He asked to come back later to which I said sure and then left immediately and came back a few days later and things were a lot better. He was well trained. I never felt forced nor did he ever mention winning a trip or anything though when he left he did leave us a kind note thanking us for helping him get a trip to New Orleans or something like that.

My only complaints with the Kirby is that there is no steam cleaning attachment or mode. I've really love that since then I could get rid of one more appliance. Also I wish the tank was bigger. My house is 6500sq ft with more than half of that being carpet. I got the hardfloor attachment also but the tank size is pathetic for cleaning rooms in a house this size. I usually go through three tanks cleaning ONE room in the house. Besides those small things, I'm extremely happy with the product and the work it does. Now I just have to resist the urge to drive my vehicles barefoot.

The manager came back and checked all the work out. Forget to mention he vacuumed part of my mattress and I was grossed out from all the dead skin he picked up, the mattress is only a year old. Also did my sofa and loveseat, which is also a year old from Pottery Barn that still looked new. You should've seen the dirty filters! They offered me a price of $1800, but came down to $900 with my old Dyson. They were all nice and not pushy one bit. I would've bought one, but I just can't do it at this time. My neighbor got one and I'm so jealous! Very nice machine with lots of features. I wouldn't hesitate letting them show you! You will be amazed!

The demonstrator wanted to go to our bedroom and clean our mattress, to which we both said that was unnecessary. The demonstrator said he "had to" and my husband asked him to leave. The demonstrator said he would have to call to get picked up and that he would be assembling the parts to the vacuum while we waited. It took about 15 minutes for the other guy to show up and thankfully they left, but what a waste of an afternoon that I wasn't expecting. I don't know how they sell 50 - 60,000 of those a month at that price point.

I tell her I'm not buying anything today and not to bother but she insisted on cleaning my floors. So I completely ignored her for the next 3 hours. She would show me these dirt pads and I would pretend she didn't exist But she kept on. Then had the audacity to ask me what I thought of the product. I said she was being ridiculous that I had repeatedly asked her to leave and she refused or ignored me and I thought she was being rude and needed to leave. She slowly packed up her crap. And since she couldn't get a phone signal since we live out in the country I had to let her use my landline to get her ride to come back to pick her up. When they finally showed up (or so I thought) it was "a supervisor" who wanted to offer me a better deal since I was so unhappy with "the performance of her show." I said I never asked for a show that I kept asking her to leave and she kept saying she needed to finish.

And then he tried to guilt me about this trip and I said told them I didn't care if the girl went to Vegas or not and not to try that with me. I kept saying I wasn't buying anything and I wanted them out but they just wouldn't. They finally went outside where they had to wait almost 30 minutes for their van to come back. It was absolutely insane. I refuse to ever spend that kind of money on a vacuum. For $1000 I can pay someone to come clean my house weekly for a year. They even had the gall to ask for a post dated check. And their flyer didn't have Kirby on it anywhere. It was shady the way they went about it.

He continued his repetitive speech. I asked him to hurry up because it was now 5 pm and I had to prepare dinner. He was insistent about accessing my bedroom to demo mattress clean but I refused. This repeated a few times. I refused to let him. He then said he had to "shampoo" demo and I did not mange to stop him setting up the water chamber and spreading shampoo. What an unpleasant smelly (fragrance) and time consuming activity.

I kept asking for him to pack up and leave but he refused. Said he had to do more shampooing. Repeated his long speeches. Messy emptying and cleaning up after shampoo. Finally chased him out the door after more than 2 hours. Only managed it not to be longer by repeatedly asking him to leave and refusing all discussion about their pricing and payment methods. So I cannot give feedback about those. Please take care about letting these salesmen in your home.

Seemed so inefficient but soon you get it is all part of the act. It is all one long, drawn out, boring sales pitch. Honestly I had intended to just let the kid clean and go upstairs and kick back until he was done! But I felt bad for the kid all suited up in a tie and it was super muggy out. Anyhow, long story short, BIG waste of my time. If the thing is so good why not sell it for a reasonable price? Make the sale faster and move on. Hell, it went from almost 3 grand to 1700 if we turned in our old vacuum. Just ridiculous!

I did end up going to the initial interview and did not return for the job. First reason being that he was such a fast talker and literally offered me the job the moment I walked into the office stating that he “saw something special in me that he thinks would be perfect for the company.” As a single woman, I was just creeped out by it! However yesterday, July 21, 2015, I contacted them to see if they had any open positions. I am in between jobs and needless to say I told myself that I could get past the initial bad experience as long as I was making good enough money.

A sales manager by the name of Chris answered my call, and once again, immediately asked could I come in for an interview the next day. He did inform me that Brock was fired and so I took it as I would have an overall better experience. Boy was I wrong! On July 22, 2015 I had an initial interview with Chris. He seemed much more laid back and more professional in his approach during interviewing. He apologized for his previous co-worker’s behavior and I remained hopeful about the orientation that followed at 1p.m. I was resistant still because they do not take any taxes out of your paychecks, something I was not familiar with.

He emphasized the fact that he had to recently fire three whole crews for their inability to come to work and that the turnover rate for the company was very high and he was exhausted from having to constantly hire new people. I now can see why that is! Once again, he stated that he “could see something special about me and that he thinks I'm perfect for the job.” Upon arriving for the orientation at 1 p.m., I walked to the room and noticed that there were approximately 20 young people. All trainees were black with the exception of myself, white female, and two other white males, as well as Chris who is white.

While waiting for the class to begin there was a large tv that was blaring rap music continuously. I let that go but as soon as class began I was floored and absolutely in disbelief in the attitude and overall demeanor of Chris. As he began speaking it became very clear that he had changed his personality to cater to the predominantly urban crowd. He spoke using incorrect grammar and talked about his “Jordan’s” collection. Every single sentence he spoke emphasized a tone of his “street smarts” rather than his professionalism and work mentality. He used more foul language in the three hours of our class than I believe most people would use in a lifetime.

He frequently used the f-word, mother f, and consistently made references to “smoking joints with the boss” and told stories of how his father aka “his boy” would party alongside him and friends on campus at parties. It was so degrading as a woman, to sit there and listen to him constantly curse and used sexual innuendos when describing the parts of the vacuum cleaner. I honestly believe he was going out of his way to give the appearance that he was relatable to the predominantly urban trainees. When he wasn't talking about “smoking joints,” he was making jokes referring to the baking powder used as part of the demonstration in fear that “we might not want to do what we want to do with it in front of the boss.”

I have never, ever, ever been a part of something so grossly unprofessional and degrading in my life. I was astonished at how he says the company prides themselves on their professionalism and word of mouth reputation! As we began to introduce ourselves to each other it became clear that although these were young people, everyone had little or no experience in sales and came from minimum-wage fast food jobs.

Most of them were in their early twenties and had multiple children. Not exactly the criteria I was enabled to believe I would be associating with. For example, the continuous emphasis on the high turnover rate the company has, but yet you're going to hire single women with multiple children and expect them to work six days a week with no problem or inability to commit to the schedule. Sorry but it's the truth. As a woman with dignity and respect for herself, I would never accept this from an employer and neither should anyone else who in interested in a career there.

So he runs to get a box from a car that had 3 other people inside. Comes back and come in doing his sales pitch, very loud and obnoxious. Saying he was trying to earn a trip to vegas and he was in the service and had a friend in LV that he really wanted to see and if we bought one he could go. Well it took me a few mins to realize it was a vacuum he was selling. My husband had joined the conversation now. He went on and on and I finally asked "how much longer? Our supper is getting cold." He would never shut up. He vacuumed probably 100 of their sample circle saying they were having a contest on who got the most dirt. Finally an hour and a half later I finally said "we are not interested. Please we are ready to eat." I told him if he would have come at a better time his chances of me buying one would have been greater.

They didn't offer to come back or leave a business card. Tried to call kirby the next day to locate him by name to buy one and they couldn't even tell me who he was or where he was from bc all their salesman are independent. Last I realized it was best I DIDN'T buy it. Bad on kirby to sell their product this way. The salesman using being in the service for sympathy to buy one. He was surprised when I told him my husband was a United States Marine and fought the gulf war, he never mentioned it again because it was a lie. The boy looked barely 18. Just beware of this and their tactics. Stop them to start with. He vacuumed a piece of wood off an antique table of ours. We were just ready for him to go. He was at our home 2 hours by the time he got in the car to leave.

Well on Thursday 07/16/2015 I decided to Kirby they then directed me to Rick the owner at the dealer. Called Rick. He told me he would have it repaired. I told him I would talk with my husband and let him know. Well not too long after that he called me and said "well we can redo the contract and take off money." So this weekend I and wife discussed the Kirby and we decided we do not like it. It's too heavy, hard to move around and do all the features it has. I called today and was told "oh your three day has expired which was Saturday." I told Rick that I was told thirty days. He said "no, SORRY." I have asked for a new mattress and my old vacuum back which it is only 7 months old Shark Professional. Rick said "I don't know what to tell you."

This is not the kind of service I expected. I am thinking of getting an attorney and contacting the local T.V. station and the BBB.

I relented - much to my regret - the "few minutes" turned to nearly 2 hours and much, much pressure to buy this Kirby vacuum… at $2,695.00 or $1,695, or $1,295, or da, da, da… $56.00 a month. No mention of how many months (?) just "most people pay monthly for a year then pay it off." I have no objection to the cleaner, it was demonstrated carefully, BUT the constant dialing, turning, upping, downing, removing, replacing of parts and dials would drive me batty not to mention you would need a degree in mechanical engineering and a very strong back as it weighs a ton BUT as the salesperson stated "it is self propelled". I wonder if it can climb stairs by itself; (you do receive a booklet, 2" thick, and a CD to help) RIGHT!

I was impressed by the shampooer BUT not that impressed and the pressure to buy was most uncomfortable since I had told them before they started that I was not buying "no matter what they offered." I would advise everyone to say NO, THANK YOU and close the door quickly. This is nothing more that a sales gimmick. I was also lead to believe that the "demo" counted toward the prize then told that it did not. BEWARE. I did not buy and had some very unhappy people leaving my home!!!

Ok so now I got fined on my account and told it would be 5 to 10 business days for a check to come. I was not ok with this. I canceled my membership and my money was stolen on account of kirby not doing what they were supposed to. So we called the loan company who was nice and said we can deposit it today if kirby calls. We even gave them michael's cell. This was friday.

Today we called again. Kirby still hadn't called while I was being told on the other phone they had... see a problem... I told him at ten to come pick this ** vacuum up. I had places to go and that it's ** up him and his company would do that to people. I said "come get it now at 10 am," it 1:23 pm and I gotta leave so I put the ** outfront called my bank cancelled our card and put them on a blacklist from ever being able to charge me again. The vacuum is worth 130 not 3500.00. Anyone who thinks kirby is great - use it for a week. It's **. Don't buy into it. Don't let anyone come in to show you. Say "no, Goodbye" and shut the door.

Next thing I knew, a young black man was coming through the door lugging a huge box. He jumped right to business at attempting to sell his product. We were right in the middle of eating breakfast, but he did not care, he continued with his sales pitch even having us feel this, push that, etc. I knew at this point I would not be buying from this company. Soon, a second young black kid came through my door and introduced himself as the supervisor, and then he was gone as quick as he entered.

Three hours later, yes, I said THREE hours later, the kid did clean one room (poorly, might I add). He started out offering us a bargain at $3200, and by the time he left mad, he was down to $1300. No, we could not think about it and get back with him the next day, this was a one day "special". Same vacuum on eBay for $699 (he was not happy when I pointed this out). I was offended with their profiling and assuming that because I was white, they needed a white woman (who looked quite rough actually) in order to get in the door.

After my initial contact with this lady, I never saw her again. I would have let the kid in just as easily as I did her. The kid was precious, and worked hard to sell his product. I felt a little bad for not buying from him because he worked so hard. I regret young kids are caught up in a company that obviously profiles customers, so probably profiles employees as well. The sad thing is I really liked the vacuum and may have seriously considered purchasing one had it not been for their lack of respect for my time, for their race-swapping, and for their deceit from the beginning as to what product they were selling.

However, after considering all of this, I figure if I had a problem with the vacuum after purchasing, I could assume I would be met with more unprofessional business practices. If a product is REALLY good these days, there is absolutely NO reason to promote it through pushy, door-to-door tactics. It will sell itself if it is worth a dime.

When I asked him about it, he completely ignored me and grabbed my vacuum and started using it. Then he replied, "Are you happy with this machine? Is it even considered a vacuum?” At this point I was ready for him to just go. He started his vacuum and it honestly was great. I was considering purchasing it, then he showed me the price 2,000$. Who has 2,000$ to spend on a vacuum. Well I made it a point to say no, I wanted to wait till my husband got home to discuss it with him. "Oh, why?" He asked, "It’s not like he'll kick you out if you buy it, y'all have kids!"

Finally, after like 3+ hours I asked if they could finish up, I had stuff to do. All he kept asking was, "so you gonna buy it?" “No I'm not.” Then I was on the phone with my husband and said, "Bye, I love you." The other heard and said, "wow, he got you sprung huh?!" What??? Who talks like that. Then they went in my bathroom and started cleaning their machine in my bathtub!!! I was so pissed at this point I just wanted them to leave. In the meantime the guys left this man at my house and did not come get him for another 20 mins. Terrible, even if I were to buy it, I would never from these men, or honestly this company now. It was so uncomfortable.

The sales pitch was long and exhausting and for every "no" we would say they would counter with all the reasons we should be getting one, including that the lady was a single mother and needed the commission. Also, the BBB was thrown around multiple times and I was told that they had an A rating. Upon research I have yet to find any Kirby distributor rated. Reading all of the complaints it's obvious that these people will say whatever it takes to sell!

What gave him the authority to speak on how our money is spent? After this I was so done with the situation. But he kept going. Might I add this whole chaos was keeping my one year old awake at 10:00 at night. I have never been this pissed at a person or company. After reading these reviews I can see that it's obvious that no one is doing anything to stop these problems. Lucky for them I have close to 40,000 social media followers and I will start the 'loud mouthing' now. Did I mention that during his demonstration he ripped our brand new mattress and did absolutely nothing about it? So disgusted and I pray I never see this man again. Kirby- get your ** together.

I left with disappointment and sadness because these wonderful opportunities never come my way. But at 4:10 he called. He said I was hired and to show up the next day for orientation!!! I cried with relief (literally). My financial struggles were over for at least the summer! I showed bright and wide eyed the next morning. However, I became immediately confused. This man was refusing to tell the details of the job. I talked to him briefly afterwards and he assured me I was in good hands. Everything would be explained the next morning and with a comforting hand on my shoulder he promised me I'd be taken care of.

I was thinking maybe landscaping, mowing grass, or even light construction. (I'm a 5 foot, 124lb female). So, the next day I came back. I was told after a run around that we were not being paid a cent for training. But, I still kept my hopes up. That is when he pulled out a Kirby Vacuum. This man was very charming and after his demo, I wanted one. Then came the price..$2878! My hopes began to fall. I still showed the next day. Demos by other well dressed salesmen were made. The machine was impressive, no argument there. This thing was capable of anything... perhaps even a flame thrower attachment. (I'm exaggerating about the flame thrower).

Then the sales pitch was explained. I was expected 10 demos a week with at least 1 sale. Without the one sale I wouldn't be paid and eventual "let go". We were instructed to target old ladies and low income families. I was to barge my way in to working class people's homes and tell them what filth they were living in and to pull" 10 lbs of dirt lifted from their carpets and furniture". Basically convincing people they were living in filth and were foolish not to hand over 2k. And then... the promised vacations I could win. I was promised a trip to Vaadhoo Island. He pulled out his phone and showed us pictures from a former vacation.

I went home and googled the island. The pictures were the EXACT same pictures he claimed for his own. I then gave this whole scenario some serious thought. So what, some things were undeniably sketchy? I knew I could sell a few. But then I thought of the old ladies we were supposed to target. I couldn't sleep at night knowing I deceived them. Thinking about a working class family...and knowing they couldn't afford such a luxury. My money would be fine that week, but for years they would be paying $50/month didn't sit well with me.

I told this man very politely (not calling him out) that this was not for me. I got a text back telling me how foolish I was being and he thought I was a "nice girl" but dumb. I couldn't believe he talked to me that way. Currently, I'm looking for a job now. I'm so much worse off than before. I've been living off of bread and Ramen noodles so I can at least afford next month's rent. I feel so foolish. I have had 4 interviews in the last 2 days. PLEASE if anyone who has responded to adds hiring immediately... Run. I can say though, I sleep like a baby knowing I won't put anyone else in a financial situation.

The fellow who was below him was kind and nice. The Kirby co family should give the slow kind people the upper job, not the snobby careless ones like the blond guy w/ glasses. Looking for a good product better than Dyson-- this would do the trick. It's expensive but can be negotiated and likely worth it down the road. Just pushy advertisers. So be blunt, bold and stand your ground. Hope this helps.

He also pointed to my car and said how do you afford a car if you don't have any money. I explained that it was a used car and didn't cost very much. He then said if I spent so little on my car then I'm just inheriting someone else's mechanical problems unlike his Kirby vacuum that has a lifetime warranty. I continued to tell him I had no money and was only working part time. He continued to hassle me... making me out like I was lying about my financial situation. I finally got rid of him but it was horrible. I will NEVER allow them in my home again. I hope they come to my door again so I can slam the door in their faces and tell them to ** off!!!

Also, when they came out and showed the vacuum and carpet cleaner they cleaned my bedroom carpet. The floor was soaking wet. They said don't worry it will dry overnight and the stains will be gone... It was wet for almost two weeks and the stains came back even worse than before and now my carpet smells and it's wrinkled! I feel like everything the Kirby representatives told me was a lie!

I kicked the paper towels back outside and told dude to get lost, that they ain't pulling that on me.. He started saying something about he needs one more sale to win a trip to Las Vegas.. Whoopity doo.. Yeah I don't know him from Adam but he thinks I'm gonna spend $2000 + bucks so he can win a trip.. You gotta be poo pooing me. I slammed door and started calling neighbors and told 'em what was going on in the neighborhood and spread the word quick. It's sad that you gotta pull tactics like that and then some to sell a basic product that can just be bought at Wal-Mart.. Door sales should be outlawed.

Now you're stuck with this very expensive contraption. Maybe it's new, but probably not. Opened my stuff and it had already been used, it was already dirty. You're supposedly given 3 business days to cancel, but apparently that Friday counted, despite them leaving your house at 5 to 9 pm. So Monday, I call, I fax, and I overnight my notice of cancellation. So far no follow up. Day two still nothing... oh and my "3 days" expires tonight at midnight.

I called the office, can they please take the curb back because I couldn't afford it anymore as of October 28, 2014 and they said that they would put me on the list where I could return the curb and I would be able to resale it. Then, they telling me that a couple of months later, they're telling me they don't agree to it. They're charging me 1900 that I can't afford and harassing me with phone calls on my job and at home and I don't know what to do. I cannot afford it, I don't know what to do. It is still brand new in the box. If someone want it, they can have it. Someone hear my cry. Thank you.

He leaves, the other man at my house to clean a rug. Great! I leave him to it and go unload my groceries, feed my daughter and turn on the TV for the other one. Go back to see how he's doing and the room is filled with all these white paper plate coffee filter things with a crap load of dirt (yuck) on them to show me what a crappy house cleaner I am and how could I have my children crawling around on this disgusting pigsty of a rug? Not his words but felt like it. He finally hands me a price sheet. I chuckle and say "No, thank you." He said "The more coffee filter things I use, the manager will approve that I'm doing my job" or some BS. He finally gets the hint and texts his manager to come back to the house.

Manager starts in, "But wait let me call my boss and see what kind of deal we can give you". Funny, I don't hear anyone else talking on the other end. "Hmm we can give you a good deal, a late Mother's Day gift...$2000, no money down." Blah blah blah. I say again "I can't spend that kind of money without my husband's approval." "Oh can't you get your husband to approve this, like take some pictures and send them to him?" I respond, "The last thing my husband wants to talk about while he's in Alaska is a stinking vacuum! Could I please get a business card a phone number or something and let them know next week?" Wtf they don't carry business cards? It's not their kind of 'thing'. "We have to sell it today!" Again I said, "No I can't buy it." My 8-month old even didn't like the price because she tore up the price sheet!

Three hours later, my parents come by and 'the suckers' finally listen. They took forever to pack up their things and leave. When a woman says no, please understand that no means no!

My dogs were in there waiting for her dumb ass to leave! So then I told her that she was here to do a free carpet cleaning but she said she couldn't do it and then I told her to call that guy who's probably sitting down the street waiting for her and tell him to pick her up! She tried to keep pitching her sale but I told her to hurry and pack her stuff up or I'm going to throw it out in the snow and she could put it together out there! The guy came back and got the ditz and I slammed the door wishing I could have slammed their ugly heads in it! KIRBY SUCKS! Over priced and overbearing wads that try to push a sale!

The only issue I had in the very beginning was when they were doing their demo the rubber band melted onto the metal part and when they left it was still making a burning smell. I called the company nearest to me in Topeka, KS and the next day I took and it in and the manager gave me a brand new one right there on the spot. No issues since! We also bought ours for $750 (including tax).

The two guys arrive and she leaves, and immediately I felt uncomfortable. One was mute, the other made my skin crawl. He was slimy and arrogant and kept asking me to do things like get my current vacuum because he needed a bag (makes NO sense) or grab a paper towel (in the other room). I said no both times and suggested he leave since I wasn't going to buy a vacuum and didn't want to waste either of our time. He then expressed his disappointment that he wouldn't be the leading sales rep getting a free trip to Lake George. Really. Quick google search revealed that the whole thing is a scam, not just to upsell you but to steal--no wonder he was trying to get me to leave the room. So disturbing. I called the police and alerted my neighbors. Really shady. They claim they're from Shelton CT. No one answers the phone.

So, I do the stupid interview and they ask me to call back to see if I got the job. WHEN HAVE ANY OF YOU EXPERIENCED THIS? Every job I ever got hired to called ME back, and if they didn't call me back after an interview I got the drift. Anyways, I do the orientation. When I showed up, I asked again what we will be doing. The woman is rather slow telling me. She looks to the ceiling and says she'll tell me during orientation. (Hint future job lookers: If the employer is reluctant to tell you what you are going to be doing, please be reluctant to take the job).

During orientation she shows "the presentation" you all here are complaining about here with the "white disks." Someone asked about the "great pay" I mentioned earlier. How much tax would be taking out? "None," the lady replies. (Hint: If you're making around a 1000 every two weeks and don't have to pay taxes to the state or federal government, then you're probably caught up in some shady-ish). We all leave. I come here and read the complaints. I call back 2 hours ago and told them I didn't want the job. Thanks to you all.

PS: Just remember, the people selling Kirby vacuums are just regular people down on their luck. They hire anybody. Don't think these are clever con men scamming you. These are ignorant people with no high school diplomas, who just got out of prison, recovering drug addicts, students looking for summer jobs, teens looking for a first job, etc. They are not professional con men. Take pity on them and usher them out of your home. If necessary call the police.

She asked me how often we clean our house, what we used to clean our house, how often we clean our carpets And then she asked me if she could demonstrate something on the most frequently walked part of our house, which was our front door. Thinking that it was just the front door and that she wouldn't come into my house I agreed. "Sure why not". So then she said "Okay I'll be right back". She came back with another guy, and both of them pushed past me and walked into my apartment carrying boxes and bags and hoses. Before I could even think straight, the woman introduces me to the guy saying that he was going to demonstrate how to clean our carpet with their machine.

I immediately told him I was waiting for a carpet service to get there and I didn't want him touching the carpets because 1: they are not mine, they belong to the apartment complex, and 2: I didn't know what this thing was about to do to the carpets, and there was someone about to come repair them. Before I could say anything more, the woman walked out the door. So here I am in my apartment by myself with this complete stranger who unintentionally just invited in to my home. And before I could say anything to him he started his speech. He said he would not shampoo anything or make them wet, he was just going to vacuum and show me what it could do. He said he was going to blow my mind with how well it could clean. This man did not take a breath, it was word after word after word after word.

He did not give me a chance to say anything until he started to vacuum and pulled out a little disk that showed me how dirty my floor was. I now understand that the woman was just there to make me feel comfortable before inviting this man into my apartment to do his spiel. I had never heard of a Kirby vacuum before, they are very nice, they do a very good job, but that is a luxury that I am not in any position to finance right now. I told him that upfront. Meanwhile, I had my phone on me with 911 on speed dial. Just to make that clear. I felt very uncomfortable about being at my apartment with a stranger that I did not invite into my apartment intentionally. Every time he showed me a new function of the vacuum I would ask him how much and then he would show me another function of the vacuum. So I already knew this vacuum was going to be way out of my price range.

When he finally did show me the price of the vacuum on a pamphlet that he had along with another pamphlet for distributors with their company winning a trip if they sell a certain amount of vacuums, I was not going to purchase a vacuum for $1900! The guy was very informative, and unlike his coworker he was very polite, he had a disability, so I just let him do his thing. But when I found out how much the vacuum was I politely told him that there was no way I could purchase the vacuum. He said "okay" and then showed me another function of the vacuum. After about an hour and me getting frustrated trying to figure out a way to kick this guy out of my house the woman knocks and comes back in my apartment. She sits down on my couch right beside me and he starts telling her what we've discussed. He was honest and said that I couldn't afford it today, but she was determined to sell it to me one way or another.

Meanwhile I have three cats, and whoever comes into my apartment knows I have three cats. My cats are very aware of everybody that comes into their home. My cats jump up on the couch to greet her, and she flips out saying she's terrified of cats. So I grabbed my two cats and take them into the back bedroom and close the door I come back out of the bedroom with a burst of courage, and explain to her what I explained to him, "I cannot afford this vacuum, I can barely afford this apartment, I'm sorry I wish I could help but I cannot I'm sorry". She said "I'm gonna make you a deal and instead of making you pay $1900 I only make you pay $1400, it's a deal that I only give to my family". I told her "I'm sorry but I still don't have that kind of money". She said "Okay, I will give you a special discount just for you because I've been in your shoes", and she writes down $1000 on a piece of paper folds in half and hands it to me.

Now I feel like I'm in a hostage situation. $37 per month, that's her final offer. I told her that I do not have an extra $37 a month for vacuum, sorry! She begins asking me how good my credit is, and that if I have bad credit and I finance this vacuum then I can help with my credit. At this point I have about had it! I stand up and put my hands over my head turned around to face both of them and said "I'm sorry I wish I could help you but I can't. I will not buy a vacuum from you today".

I told them "A carpet cleaning service should be coming any second now to finish doing my carpets. I need you guys to leave so that they can come and finish the job". She's says "Okay "Boo" I'll talk to you later" and leaves. The man quietly packs up his stuff and I open the door to let him out. All of this could've been avoided so incredibly easy if I were to just say no to begin with. I am way too nice . And this could've been a lot worse I know, but best believe I will never speak to another solicitor again.

At this point, my kids go to bed at 8:30. They've interrupted family movie night and putting my kids to bed. Well these two sales folks showed their stuff until well after 9 and about halfway through she showed me the price and I told them there was no way I could even consider it. I told her to pack up and head on her way because there were other people who probably could afford to buy her vacuum and since I couldn't I didn't want her to waste her time. Even after telling her that, she said she HAD to do a demonstration because her boss checks on her. She called her boss 3 times during this demonstration and told her boss where she was in the process of demonstrating the unit to me and what I'd said. They offered me 3 different prices until finally it was $1 down and $1 dollar a day. I finally said there were only so many different ways I could say no and she should pack up and leave.

On the way out she called her boss again and asked me when I thought I would be able to buy and I said never unless they cut the price by a bunch or I win the lottery. Folks all I can say is it wasn't a really high-pressure sale, and they are very nice people, I'm just really peeved that they weren't actually carpet cleaners and they wouldn't take no when I said no. I googled the same vacuum and it was on sale online for $1500 bucks which is almost half what she quoted me.

Well, here it is May 16, 2015, still no bagless attachment. Now I called the number and no one has answer and no message machine to leave a voice mail. Another number was given to me -- **. ** was his name. The number has no answering machine or anyone picking it up either. Yesterday I send a letter to some website called Kirby, but not sure if it was received . No response back from this company. Thank you so much for your time and help.

Now mind you, what we originally told these gentlemen was my wife worked 14 hours the night before, had a doctor's appointment this morning that lasted longer than usual, and she hasn't been to bed yet. So, when the (I'll call him closer from here on out) closer finally arrived, he asked how things went and started to proceed to sell us this vacuum. Now he wanted to give us $486 for our vacuum and carpet cleaner and a $100 off the trip and payments of $79/month x 36 months. He first presented this to my wife and she told him not at this time. She also politely asked them to leave as she needed to get some sleep.

Mind you the "trainee" told the closer this not only on the phone but also before he entered my home for the second time. The closer went into my kitchen where I was at cooking and showed me the numbers just after my wife told him no. I too explained our current financial status (well not all of it but enough) and he again tried the numbers game. My wife became irate and yelled at the closer. He seemed upset she yelled at him. Oh well, he should not have pushed or went behind her back. He exited my home first and the trainee followed not before we told him it wasn't him she was upset with. His words were "I tried to tell him".

I don't know if anyone who is reading this watches the cartoon King Of The Hill but there is a moral to this. Hank Hill sells propane and propane accessories. That includes grills. In an episode they are having a grill extravaganza. He educates on the product, gives them a pamphlet with the info and tells them to read it over to make an informed decision. This is how this salesman should have acted. He should not have pushed this product on us. Because of this, no sale now or ever.

Second case: I straight up told this lady named "**" that I wasn't interested due to the first time but she wouldn't take no for an answer. Then she said "well why don't I have someone just blow bubbles for your nephew", coz I was babysitting at the time. 45 mins she came back with 2 other people then left. The guy that she had left in my home did nothing but make a mess, freeload drink and snacks off of me and tried to secretly sign me up for one. I was asked to just fill out a form to see if I would qualify for one. And so I did. He makes calls, mentions these special deals and what-not. I got tired of entertaining him after 2 and a half hours of absolutely nothing but nonsense, so he's in my dining area, filling out some forms, I ask him how much longer will this take and he said he's just about done.

He hands me this document asking to sign it and I asked him for what. He says it's for the Kirby he had brought in that he's leaving it with me and I don't have to pay anything until July.. I told him no I wasn't interested. I told him how I explained it to **, how I wasn't interested at all but she insisted that someone come in to blow bubbles for my nephew, not knowing what she really meant was, "I just tricked you, we're doing the full demonstration." I got fed up and made it clear I wasn't signing anything, I didn't want to hold onto the Kirby, and had asked him to tear up my information, which he did. And after all the fuss, he had nothing to say, but from the time he entered my apartment to the time he was signing me up for one, he was non stop talking. Then when the other man that ** had with her came back to pack up the Kirby, he had attitude and was slamming the products back in the box. And they left without a word.

Unprofessional and unbelievable. I had my nephew. I should have known better for his safety but never again will I ever let another Kirby salesman into my home!

I let them bring the vacuum in and they ask for me to vacuum with my Dyson first before they use the Kirby. It's their turn and of course they pull up tons of dirt and dog hair (would I be impressed if they didn't??). They tell me multiple facts about dirt such as drinking mud is healthier than owning my Dyson or that the dirt is cutting my carpet which is the reason they keep pulling it up. They go to the bedroom and vacuum my mattress, they vacuum the couch and even the hardwood. It's impressive obviously or I wouldn't have let them continue until they keep going... And going and going. The guy hands me a paper of their pricing as he continues to vacuum - $2700!!! But wait, they have payments plans! I politely tell them I would never pay that much for a vacuum. His response? Vacuuming. Do you catch my drift here??

The best part is the end. He's finished his vacuuming (finally) and can tell I'm not feeling the price. He calls his "boss" who brought it down to $1399, still not feeling it. He then asks his coworker to step outside as he calls his "uncle" and somehow it's drastically reduced to $550, ok I'm interested. I look up prices and reviews and found multiple prices to be $350-400 with mediocre reviews. BUT THEN he tells me he really wants to go on this trip to lake Cumberland if he sells this to me. That's when he lost me. Three hours later they told me they could only shampoo a piece of my carpet, they took my complimentary bottle of cleaner and left a mess in my bathroom. I'm so glad I had the balls to say no, you all should too!!

If you do buy, like us, you will soon discover you could have bought the same machine online for 1/9th the price you just paid. When you decide to return the product two days later, they will throw a pity party about how now they won't win a four-wheeler. When they realize you don't care about their four-wheeler, they will make an appointment to come do the return but stand you up. They'll say they can be there in five minutes, but won't show. You'll call their boss and he will say the sales guy has Blazers tickets tonight and may not come. But you'll remind him the Blazers are playing in Memphis tonight. So then you will be grateful that you have Capital One. They took the charge off our account and will now go after Kirby for us. It's no longer our fight.

Original Review: April 29, 2015

A few weeks ago, a Kirby salesman came to our door, offering a free bottle of detergent, if we would let them clean a room. We were busy, at the time, but said they could come back another time. They chose not to leave the detergent, which was fine. The next couple of times they came, we were still unable to accommodate them, but I humorously noticed that the free offerings were getting smaller and cheaper. The last time we couldn't accommodate them they were offering a paper towel roll. We never took them, though. When we finally were able to let them clean the room, they wouldn't give us anything, claiming they had already given it us, on a previous visit. I don't really care that much about the stupid roll of paper towels, but if they come to your door, offering a bottle of detergent, don't put them off for another day. By the time they come back, it might only be napkin that they claim they already gave to you.

I live alone and there was no way I was going to let some guy into my house at 9:00 at night. He asked what area was the worse and if he could come in and take a look. Of course I said no. And he had the audacity to ask "why not?" I said because I am ready for bed. I was in my night clothes and had a towel on my head. He said he could be in and out in 30-40 minutes. Again, I said "no, not tonight." He started to say something else, but I just put up my hand and said "no" and he finally left.

What is the matter with these people? At this point, I wasn't sure what he really wanted. I got on the Internet and found almost word for word story after story of this happening to other people and it turns out to be a Kirby vacuum cleaner salesman. And it is not in and out in 30 minutes! So, why not just say up front "I want you to try the Kirby?" I am soooooooo glad I did not let him in. I will never even consider a Kirby. I can't believe they are still in business except for the fact that they cost so much and I guess some people can't get them out the door before they buy one.

** was in our home for about an hour at this point and I politely explained to him that we had to wrap up the demonstration because we had to be somewhere. He started to explain pricing to us, and even with our surprise at how outrageously expensive this machine was, we listened to his sales pitch. Right around his offer to discount the $1,800 price by $300 to take the model he used in our home and another $95 for them to take our current vacuum cleaner, there was a knock at the door. An older man came in to help ** close the sale.

By the time this second man stepped foot into our home my fiance and I were running late for an event we needed to be at, and he would not stop talking. He kept telling us he didn't want to waste any more of our time, but...and then he would go on a tangent about some feature of the product or benefit of the lifetime rebuild warranty. He also scolded ** several times on things he did not do during the demonstration because I had cut the demonstration short due to time constraints. This man would not back down no matter how many times my fiance and I explained that I was unemployed and that we were saving for our wedding and future home. The vacuum was just not in our budget, but he would not take "no" for an answer.

I ended up leaving to make it to our previous engagement, which I was 25 minutes late to, and left my fiance to deal with the sales people. He repeatedly told them "no," that this was not a good time, but they wouldn't leave. And then another man knocked on the door. They offered additional discounts and financing options, and stayed in our home for another 40 minutes after I left.

I feel badly for ** because he really was a nice guy. It's unfortunate that he has to work with these bullies who think that if they just keep talking and get more aggressive with potential customers people will buy their product. Is the vacuum really worth the $1,100 he finally offered my fiance? Who knows? But even if it really is worth the ticket price of $1,800 I would never in a million years buy a product from a bully.

He still continued to push saying yes you can afford it, it's just so much down with so much a month and that it would help win him his trip. I straight up told him we can not afford it! Then he proceeded to ask of we wanted to trade anything for the down payment. We again said "No, we just got all of our stuff back after a fire from the previous year!" A friend, who just so happen to be at our house to hang, started talking about dinner since it was about 6:30 pm and the kids needed to start getting around for bed. We thought maybe that would shoot a hint to "It's time to go", but nope. Continued for another hour trying to get us to buy the vacuum. My friend and I left to go to the store, leaving my husband to try and get him out.

We were gone for awhile. Came back to the guy still there along with the guy who dropped him off. He had "to show me" the new numbers that they had come up with. The vacuum was now down to $1061 and only $39/month. At this point I was done playing miss nice lady. I told him I was done, he had pushed us for 3 hours at this point to get us to buy the Kirby. I told him I was telling him not on the nicest way possible and yet he still continued to push for so long. I was done! I started making dinner at about 8 pm and he was still continuing with pushing. Next step was to let my dogs out of their kennels. It wasn't until 8:15 pm the guy walked our front door throwing the car mat he just cleaned in the mud. After experiencing this I will never buy a Kirby! Just coz the sales people have no consideration for anything!!! Start selling them in stores and for an affordable price then maybe I'd consider buying one!

After almost a half hour, I again told him that he either needed to clean the carpets or leave. (I was home alone with two children.) He said "Ok" and then proceeded with his pitch...again. Then he tried to get me to follow up upstairs, I'm assuming to clean my mattress. I said I was not going anywhere with him. Then I became much more direct and to the point.... "Clean the carpets, like you said, or get out". He went to call his "boss." At this point, I called my neighbor and asked her to come over, while I waited for my husband to come home. (Please note, I never felt in danger from this person, but I started to become very concerned that I couldn't get him out of my house, and I was becoming very uncomfortable that he kept ignoring my requests.)

Once my neighbor arrived, his packing pace picked up. Almost an hour later, he left my house. I even told him, as he was packing, that he seemed like a nice guy, but he should find another way to make money. This is such a massive scam. He never even attempted to clean the carpet, just kept vacuuming sections of my house to show me how much dirt was in my carpet, furniture, etc. My finger was on the 9. I seriously almost called the cops...just so I could get this guy out of my house!

I don't know what kind of Kool-Aid these poor kids are fed to get them to show so much disrespect to people, but their tactics are disturbing and completely disrespectful. Interestingly, if he'd come in and done what he'd promised, I would have listened to his pitch and maybe even considered a purchase in the future. Now...I'll never, ever, purchase a Kirby and will recommend to anyone who will listen to never purchase anything from this type of company. Horrible experience!

I was not pressured into buying it - the sales person was professional and respectful. Explained he is coming to promote the Kirby and in exchange for me and my husband watching his presentation we get a free carpet clean. He promised to do one but cleaned carpet, rug and a mattress too, did very good job. And there was no pressure at all - on the contrary- I would not have let the him out of the door without buying his equipment. I did negotiate on terms of payment and got a great deal- paying it off over 3 months with no interest or fees. Kirby is very easy to push along for a machine that looks like industrial cleaner. I have arthritic shoulder and this is the easiest to push vacuum I have ever had. The upright Dyson I had before was too heavy, especially on fluffy rugs. I never have to lift my Kirby from the floor (except for cleaning mattresses), so I don't find it heavy at all.

I am so happy with my purchase and the results in my home that I told all my friends about it. 3 of them bought and are very happy too. Lately I also got the grout cleaner and the mop. Works magic on my tiled floor. Wherever my job took me I took the Kirby with me. It never broke down and never failed me. The only thing I had to do is replace a $5 belt, but I was told about that when I bought the equipment, and the sales person left 4 spares, so to date I have not spent a dollar on maintenance.

The salesman started using the machine and was pulling out all sorts of dirt into these black cloths. After a while, my entire kitchen floor was covered with these black cloths. The carpet cleaning demo lasted 6 hours! My son didn't get his nap and was running out of space to play in his own home. The salesman didn't seem too concerned. The salesman also told me that the company was having a contest for a trip to the Caribbean and if he sold me the system, he would be that much closer to get his trip. I still told him I couldn't afford the system. He had a bunch of papers in his hand. The manager told the salesman to call a specific number and read from the script he was holding in order to qualify for his trip. I watched this man call the number on my phone (his cell phone had died) and read verbatim what was on his script to qualify for his trip. Then he asked the person on the phone if they could do something "extra special" for me.

Then he told me they could offer me a special deal for the system. I told him I had no money. The manager came in shortly afterwards and they were both excited about this special deal and how the offer was never this low. It continued like this. More reading from a script, more phone calls on my phone, more extra special deals that I kept refusing. This went on until I was getting physically worn down from them being there all afternoon. The salesman then called the number on his script and asked for an extra special deal and then got a deal that I agreed to. No money down, no payments for 3 months. The manager was ecstatic and started writing up the paperwork. It would cost me $1700.00 in interest alone with this deal and the vacuum would end up costing me $4900.00. The manager assured me that the price wouldn't be so high if I paid the bill sooner than 3 years.

I had been listening to the both of them for 6 hours about how my house was filled with allergens and how my bed was covered in dust mites. They told me that there was so much trapped dust in my carpets and furniture that it was causing my family respiratory problems and jeopardizing their health. My son has asthma, the machine worked well, they had been working me all afternoon to buy. I broke down and wrote a void cheque for the system. They were so happy that I was going to buy. The salesman then continued to shampoo my rug. Then my tv and surround sound suddenly shut down. The breaker tripped. I asked the salesman what happened, both he and the manager said that Kirbys were made not to trip breakers and they didn't know what happened.

By this time my husband came home and saw all the boxes lying around and wondered what was going on. I told my husband about the breaker. He went down to check and said he couldn't turn the breaker back on. The salesman finally said that he ran over a cord with the Kirby. My husband looked at our floor lamp and pulled the cord out of the outlet. It was frayed and black. The salesman had shorted out our living room entertainment set. No apology was offered at all. We refused the deal and I was given a number to call to replace our lamp. I called the number and got another salesman who asked why I was calling. I told him about the short circuit and the damaged lamp. He told me he would call me back. That was two days ago. I feel as if I had been played by the salesmen and the company itself.

Granted, my carpet was pretty nasty as he was doing the demo, but I kept telling him it wasn't an investment I was willing or able to make at the time. I honestly felt like I was explaining myself and my decision WAY too much to a complete stranger who had basically slid his way into my home uninvited and unannounced.

I had such a skeevy feeling, considering I was home alone with my three daughters. I contemplated calling a family member who lives up the street just to help me usher these people out! And the kicker is this: his supposed boss shows up and WALKS INTO MY HOUSE without even knocking or peeking his head in with a, "Hello? " I was so taken aback!! He showed up at the "perfect" time during the pitch and tried to sweet talk me as well. He didn't stay long. I get it, they're salesmen, they work off of commission, this is their job. But NO means NO means NO. And I was very clear with my answer each step of the way.

Finally, after 9:30 pm, they STILL weren't done with the demo and I had to politely kick them out. It was bedtime for my children (I had started communicating that to them at 8:55, but to no avail) and I was over it. The product itself works wonderfully from what I saw in the demo, and I would love to have one. But I am certainly not willing/able to make a $3000 investment with three small children to provide for and life expenses in general. Overall, I was super turned off by the pushy attitude of the ringleader and his boss, as well as their intrusion into my home. I might also mention that he inquired as to what my husband and I do for a living, how much we would spend on new furniture, the expense of our electronics throughout the house (I REALLY got uncomfortable with that - what are you going to do, rob my house when I'm gone?), and what time my husband would be home. It was such an intrusive, unappreciated end to my evening.

My mother convinced me to finance this vacuum myself. I was hesitant but I figured what the heck - $1700 at 36 months is about $40 a month and only helps me boost my credit right? WRONG! The thing broke in the first week we had it. The handle fell off, the cord holder broke off, it won't rotate the brush on the bottom, shoot - it won't even suck dirt. I've called numerous times to get it serviced, but have had no luck having anybody come out.

Here's the kicker...I financed this vacuum for $1700, so it reads on my contract. When I looked at my credit report, it's listed for a whopping $2500!! That's $800 more than I signed for!! When I called in a panic, the customer service rep was VERY rude even though I was obviously upset. I got SCAMMED!! She said there is nothing I can do about it and I need to read her my contract verbatim just to prove I don't owe $800 more than I signed for.

**, and all of your employees: YOU ARE SCAM ARTISTS. I AM A SINGLE MOTHER WITH TWO CHILDREN and NOW I'm responsible for a vacuum that costs MORE THAN MY CAR when that WAS NOT the initial agreement. I hope you can sleep at night, because I sure can't knowing that people like you are perfectly okay with ripping people off and STEALING MONEY from them. Have fun on your trip overseas. There's so much I'd love to say to any one of them supporting that SCAM. FRAUDS!!!

Three people come in and decide to show me their product (vacuum). I asked about carpet cleaning services and prices. They said they don't do services, they sell vacuums. My stairs were never cleaned and they were pissed that I wouldn't buy their $2,600 vacuum. TWO HOURS later at 10:30 pm, I am finally able to kick them out of my house. I don't like feeling stupid and normally I wouldn't categorize myself that way, but I should have known better. Luckily, I didn't get suckered into buying the machine. Although, it is pretty damn great.

Any who, my husband is at work. And I tell him that. I say it's just me, my son, and my dogs. He proceeds to tell me that they will not come to my house because my husband isn't home. I told him there was never any talk of my husband and why does he need to be here? His answer shocked me. He told me: I CANNOT MAKE BIG PURCHASES ON MY OWN. I HAVE TO CONSULT MY HUSBAND FIRST. ARE YOU KIDDING ME? SHOULD I ASK MY HUSBAND BEFORE I BUY FOOD FOR HIM TO EAT? FOR MY TAMPONS? I NEED MY HUSBAND'S PERMISSION TO BUY SOMETHING?

I hung up, called back, and asked to speak to a supervisor, which I'm sure the man I spoke to wasn't. He proceeded to tell me the same thing. I am not exaggerating wording or anything. As a married woman, I am "not allowed" to make a purchase without my husband. It’s a "big purchase" they said, and I need to be on the same page as my husband. No, **. I can make any purchase I want, and if my husband has a problem with it, that's between me and him, not my vacuum salesman. Don't these people work on commission? I'm so livid. Last time I checked, women can vote, buy land, and work, just like men. So now here I am, putting my house back together. With my "dirty" carpets. Keep your stupid vacuum!

She put baking soda in our carpet which she did not clean and said this vacuum does 70% of its job and she wasn't able to clean that part of our carpet... she just left like that. I am so angry with her if she wasn't able to clean properly then why she put tons of baking soda on my carpet. Now she keeps asking why you don't want to buy it. We said it’s just not our priority at this point and if we decide to buy it we will give her a call. She was still not ready to leave. My husband was behaving nice to her thinking she will feel bad, but she did not care. She kept telling, "You need to buy this."

Finally I have tell her to leave the house. She just said that she is going to clean my carpet and leave. But certainly she wasn't ready to leave. She already delayed our lunch time 3 hrs and now she was cutting on our lunch time and my son’s nap time. I finally have tell her to leave us alone and leave. She still did not leave. I finally decided to have my lunch and went upstairs to put my son to sleep and my husband had to deal with her and she left finally. I will never let any sales person enter in my house from now on.

I do love the suction power of the machine and the ability to vacuum mattresses. A small "power nozzle" for upholstery would be nice. The current system for upholstery is brutal, but a great workout for someone over 60! Thanks for the opportunity to vent. Get back to the drawing board guys and try out the machine in your own home!!!

An hour later a young lady came to the door with the same boss as the guy before. I said, "I'm not interested in buying anything." The girl insisted she was only there for this said contest and only wanted to clean the room. Well after being annoyed from the kids' being cranky, dogs peeing on my floor, and annoying random sales people coming to my door, I caved and allowed her to clean the room. figuring it was helping me get everything cleaned up again. She took 3 hours to clean a small play room! She first asked to use my vacuum cleaner in which she "accidentally broke," then she used my steam cleaner again. She "accidentally broke" both totaling together $700. I've only had them for a year and nothing was wrong with them earlier that morning. So already I am angry and telling her to leave.

Her said boss then shows up apologising and said she was new and went about using the Kirby on my bed! It completely ruined my mattress. After that he apologised again and says, "No worries, we can deduct that. I said I wasn't buying. He kept giving me all these offers and I told him no. My fiancee called me and I was telling him what had happened and the said boss was on his phone and told me his boss wanted me to fill out a complaint form and said he would have everything replaced that they broke and ruined.

As I was filling it out I noticed the end -- It said, "buyer's signature." I told him I wasn't signing. The boss went outside leaving the young woman behind and came back in with his shoes on. So now the carpet they just cleaned has mud prints everywhere. He told me his boss will knock it down to $700 since they broke so many things. I still said "no." He became very pushy saying that I wouldn't want my children or my day care kids rolling in filth, calling us dirty. So I said, "Forget it," and bought it to get them out since now I don't have a vacuum or steam cleaner, thanks to them.

As he was filling out papers the young woman left me with the used demo. They took my broken vacuum and broken steam cleaner. The boss handed me the papers and as I was looking it over before signing anything they both look out the door. They completely lied saying I was only paying them $700. They charged me $1600! I called the number they gave to cancel everything and it was a disconnected number. These people are a fraud. I have no idea how to use this piece of ** and they stole my money and there's no way of getting it back. And they ruined my personal belongings.

He began raising his voice in his demonstration when he realized that I was not going to buy and started saying things like: "You probably can't afford it anyway. I know you don't have $2500 in cash to pay for this anyway." He started talking about all the money he has and the houses he owns. I told him that he was in my house and that he needed to leave and he kept raising his voice. I told him that if he didn't leave that I would call the police. He said, "I'm leaving already coz I know you're not buying anyways."

He kept, "Look, it's so amazing, right?" I just said, "Yup." He left about a hundred white disks around my house. I even tried picking them up but his boss had to look at. His boss also showed up. I still said when these people show up, just say 'no' next time they show. I'll tell them I'll call the ** state police. Anyways ** Kirby... they just want your money. Be smart and don't buy. My 60$ vacuum works good enough for me. The fact they take your property if you buy theirs... yea ** that.

THREE HOURS LATER she shows back up again, along with 2 other people. It took them 20 minutes to get the equipment out of their van and get it set up in my house. Once I saw it, I told them that I owned a Kirby G6 already. There is nothing 'new' or 'innovative' about the company. And 15 minutes turned into 90 minutes at which time I refused to let the demo girl proceed any further. I do empathize for her - it's a tough job. I asked her how long a demonstration lasts - and she told me the full demo is usually 2-3 hours. That's just absolutely ridiculous. And the fact that they are so deceptive is beyond frustrating.

The vacuum does do a great job at cleaning. The biggest complaints I would have to say about the vacuum is its weight, complicated belt assembly, complicated set up assembly to do anything other than vacuum the floor, and it was quite pricey. I'm not 100% sure yet if the warranty and company are as true to their words as they say yet but I'm hoping so because this is an expensive purchase to gamble with.

The machine is EXTREMELY noisy. When I work from home and my partner has to vacuum, I actually move to work outside!! I cannot stand the noise. Even the dog goes outside and I bought ear muffs for my partner to use when she has to vacuum. I asked Kirby if this is normal when I had the first service done, and they said it is "normal". Why was my previous machine not so noisy and also not the machine that they used in the demo. In fact, the first thing that I noticed during the demo was in fact that it was not as loud as my Kirby. I am ever so sorry that I traded my old Kirby for this new one. I am not at all satisfied. I just wish I could rather get my old machine back. I am not a happy customer at all.

She comes back with these two guys, I made them take their shoes off, I offer drinks (coke), he accepts. I told them I don't have patience/time for them to clean my carpets, they can do my couch that my daughter has stained with juice/formula. The guys asks to see my current vacuum, he begins bashing the brand, he wants to then show me how much better his works than mine. He shows me those weird circle things that say we have dead skin on the couch (shocker), he says he is going to shampoo it. He sprays it with this stuff that is supposed to crystalize in mins...

Mind you my couch is suede, I told him, "just tell me how much it is so we can wrap this up." He says 2498... I'm thinking $24.98 so I agree to buy if he stops with the sales pitch and gets out. He starts writing up a contract and what not, he takes the check, calls his boss to confirm sale. My husband whispers to me he thinks I'm mistaken, but the way he wrote it on the paper was 2498 no comma or decimal.

He asks me if I want him to finish cleaning it, I said "umm yes that was part of the deal and the only reason you are in my house." He said the couch will take 45 mins to dry, by this time I'm beyond annoyed so I tell him "forget it I'll do it myself." My daughter was getting impatient and he was cutting into her nap time. He leaves, I put my daughter down for a nap. My couch is soaking wet at this point, so I sit down on the floor with this stupid thing trying to figure out how to dry my sofa off. I pick it up and it weighs about 20/30lbs, my husband nor myself can figure anything out. We get a knock at the door, loud enough to wake my angry 1 year old.

I open the door and he steps inside holding the check, he says there was a mistake in the price, how much did I think it was worth. I said, "it's not even worth what I paid. It's awful." He said he meant $2,498.00. I laughed and said, "well take it back." As I folded the check, he tries to bargain with me for $1500. I said, "not in a million years. Take your vacuum and leave." He then sits on the arm of my sofa making himself comfortable trying to "talk his boss down" over the phone. He asks me how much I'd be willing to pay, if I'd like to finance blah blah blah.

I laughed once again and he said he would accept the $25 I wrote the check for and he would pay the difference. I declined his offer and said to just take it and leave. He starts packing it up, all awhile still trying to convince me to buy. I finally opened the door and escorted him out. Now I'm sitting on my wet super stained sofa. Whatever he put on it stained every inch of my sectional, big difference from the few stains my daughters sippy cup leaked on it! These guys are a joke! I would never buy!

I do NOT want the Kirby because it is too complicated to use. It's NOT because I don't know how to use it! The Kirby rep seems to think that I don't know how to use it. I have a DVD and a good friend to refer to if I'm having problems operating it. I work and when I vacuum, I like to take the hose off to get under furniture while I'm right there. It's too big and too heavy! Does anyone have any suggestions to get rid of this Kirby & get my money back....at least most of it!

You guy at least can balance out and say one thing positive about at least the product, maybe not the reps but come on, give these guys some credit. They're working hard and I bet deal with a lot BS from some of you guys under my post. Anyone can afford this fine machine on payments, the question is if you really want to and everyone needs it, period. Obviously that's why it's still around, don't y'all think!?! My experience is positive and watch the DVD and read the manual and stop being lazy and negatively miserable. :)

I told him with the amount of money I'm spending I didn't Care if I ever used it. The point is that I want my items I was promised. 2 days later. It was brought to me with rude attitude. I am sketchy as to if I am getting all the other items promised..? This was one of my worst financial decisions I've ever made.... Also you can buy these Kirby's online for $350. I also got mine for $999, so don't let them charge you no more. They will go down to whatever to get you to buy it. Probably because people have bad experiences with them. I hate the fact they lied to me. That they lied to the poor single mother who counted on the money they had promised. And I hate the fact that I feel un-confident that they will do what they're supposed to. I hope no one else falls for the lines they pull.

They were trying to explain to my husband and I that paying 2500 for a Kirby Vacuum cleaner would be the best investment we ever bought. Not saying it was a piece of **! After numerous of times saying that we didn't want their product they would not leave my house. I hate a liar, they lied and said it was a free carpet cleaning and not once did they come there to clean any ** carpet! They came there to sell a damn Kirby. #LIARS #DONOTBUY #FALSEADVERTISEMENT #WASTEOFMONEY #BAKINGSODASTILLINMYCARPET #BUYATYOUROWNRISK. I'M WARNING YOU.

I would say over all I was very impressed with the product, it pulled dirt, dust, mites, and all sorts of stuff out of places I never knew possible. After having my place cleaned for free I will say it felt much cleaner, possibly cleaner than I could have done myself without a Kirby. I have no real carpet in my house except for a few rugs I have in a couple of high traffic areas, so the picture I show is just from that alone.

The sales team was very efficient in their approach and everything on these pages that I have read is true, their system, their behavior, their tactics are all true. In total I had 4 people come to my door, the knocker, the cleaner, the pricer and apparently the owner. They lowered and lowered and lowered the price, started from $3500 and went down to $2100, from Cash up front to 6 months no interest no payments and $110/monthly 3 year contract.

Is the Kirby worth $2100-$3000? Absolutely. Do most people these days have $2100 of disposable cash to spend on a Vacuum? I think not. In the end I would say the experience overall was very positive, I learned about a new product, got my house cleaned, met some cool people, and was able to witness a fantastic sales approach that I haven't seen before. I would recommend Kirby to anyone who can afford to buy a thousand dollar vacuum. I however had to decline. It's not that difficult to say no even if you keep getting asked the same question.

The leader of the crew kept trying to make me a deal and I kept refusing. They finally packed up and left. I was really irritated. But what's worse now is that even though I have posted a "NO SOLICITORS" sign, very plainly on my front door, I have since then had at least TWO more Kirby salespeople come up and ring my doorbell! Totally ignoring the sign. So yeah, they pretty much get told off and door slammed in their faces for that! BAD SALES TACTICS KIRBY!!!! I don't want to see your people at my doorstep again...I won't ever buy your vacuums, no matter how good they are, just because of my experience and all these similar BAD reviews I've read on this site! Shame on you! I think I'm going to make a new sign for my front door..."NO SOLICITORS...ESPECIALLY KIRBY SALES PEOPLE!!!!"

My mother had a Kirby and I told my wife 10 years ago "I am going to make whatever Kirby rep comes to my house very happy because I am going to buy it instantly, they do not need give me any pitches, I want them to focus more on educating us on how to use it." The Kirby guy came one day, within the first 10 seconds, I said "you don't need to sell me, Kirby has already done that."

If you want a Kirby and never had one before, I recommend that you buy one if you got the money. Wait till taxes where you can buy it up front if you have to. They will range from 800-1000. You can find it brand new on Amazon for 950.00. Plus 30 in shipping. Or set up appointment or just wait. Your experience will be soooo much better if you have the check already written out and buy the Kirby up front and then see the demo. I love Kirby and was thinking there was going to be a huge conflict because of all the stories I have read and they took my old Kirby but it was resolved instantly.

I asked, "What happened, someone broke it because WHEN I BROUGHT IT IN IT WAS INTACT OR ELSE I WOULD'VE MENTIONED IT, REQUESTED A REPAIR, ESTIMATE OR COST TO REPAIR, AS WELL!" They immediately told me I can pay the additional cost of repair or else there is nothing they could do. I was speechless! I paid the bill for the belt repair they said they did fix and took my vacuum home in total disbelief. I called Kirby Corporate the following morning to complain. They called me back to say, if I want it repaired I would have to take it back to the store and pay for the additional repair!!

Are they serious?? Pay for a repair that I had NO knowledge of, didn't do nor request service/maintenance of when I dropped it off??! There is nothing more they can do to help or offer an explanation of! I was livid!! I asked to speak to a Manager or someone else because to escalate my complaint and I want my Kirby fixed asap! The Rep told me to hold on and then the line went dead and I kept calling back and never got an answer or call back. This was on 2/20/2015. Still waiting! My Kirby is sitting in my hallway, unable to be used and I'm not even able to find out if they EVER fixed the belt problem because the lever won't lock in place to hold the vacuum together (long enough for a push forward or one pull backwards) before the whole front end collapses and the vacuum shuts itself off!

I’m disgusted and don't know what to do or what recourse of action to take to have this Kirby working properly! At this point I need a vacuum now and shouldn't have to invest in a cheaper, store bought one until I resolve this and Kirby to accepts that THEIR AUTHORIZED SERVICE CENTER BROKE MY VACUUM OR GAVE ME SOMEONE ELSE’S. I trusted these people! I never tagged/marked my vac for identification before I dropped it off. My Kirby was recently paid off and was purchased new, a little over 3 YEARS OLD! What the??! What happened to CUSTOMER SATISFACTION?!

I was ripped off and abandoned by Kirby Sales/ WARRANTY/ Customer Service/ Authorized Service Center and product guarantee!!!!! I deserve help! What happened to my vacuum's lever????!! This is ridiculous, JUST WRONG and paid too much to sit back and ignore this company's bad reputation and shady business practices!! :( Btw, it will cost me $1000 to rebuild my vacuum and warranty new parts!!!!

Shortly after arriving back home, she showed up AGAIN. I reluctantly agreed to let her clean the front door rug, and nothing else and I was very busy and didn't have time for much more. All of a sudden, two other people come in (a young man and young woman) and start rambling on asking what type of vacuum I have and if they can see it while they get everything set up for cleaning this small rug... Mind you, the sweet girl who knocked on the door was LONG gone and I never saw her again. The young woman left as well, and before I knew it, I had a huge vacuum and parts all over my living room. The young man was pleasant. I made small talk, but honestly, was just trying to be polite. I told him several times I wasn't buying anything. He tried every way possible to show how this vacuum was superior than mine. Yes, it was nice, but I don't have any desire to buy a new vacuum right now, let alone at that price.

Over an hour had gone by, and he starts going on about what I could afford. I told him I wasn't buying it. He kept saying he understood, he just had to ask to be able to get the money for school and try to win a trip to Arizona. He then hands me a contract, asking me to fill out the top portion (which states BUYER). I kept asking why I would need to fill it out if I’m not buying anything. He said they just needed it on file for to prove he had done the demo. I filled out SOME of the info (my name, address and phone number since they already had that). They wanted my social security number and I refused to give it. He kept asking why I wouldn't give it to them and I told him they didn't need it, especially given I’M NOT BUYING ANYTHING!

Finally when he got the hint when I told him I wasn't purchasing anything without my husband present (this was my polite way of telling him it wasn't happening and get the ** out of my house) and was just about to pack up, my husband walks in from a long day at work.... to which this young man goes through the hour long demo AGAIN... despite my husband insisting we weren't buying it. I bailed and went to the kitchen ignoring the young man at this point... my husband was so irritated he started playing a video game... Then the young woman came back into the house... very rudely giving us prices and almost acting pissed off at him that he hadn't sold the vacuum yet. She then kept asking why I hadn't filled out the rest of the forms to buy it (BECAUSE I’M NOT BUYING IT!).

At this point, she kept going in and out of my house so she could smoke cigarettes and kept wanting to play with my dog and snoop around my house. After several "calls" to their main office, they tried to give us the HUSH HUSH deal of $1000. My husband kept insisting we just couldn't afford it and didn't want it. Finally after my husband told the young man a dozen or so times and then completely ignored him, they packed up and left. Mind you, they still never shampooed the front carpet I had initially agreed to let them come in and do that. I was told in the beginning was all they would be doing (the exact words were "we will be in and out as quickly as 15 minutes or less").

My husband and I had a good laugh about it later. I told them from the beginning I wasn't buying anything and they acted upset at the end when we still didn't want to buy anything. I’m sure the vacuum works great, but even at the laughable $1000 hush hush price... it doesn't work THAT great. If I had wanted a new vacuum, I would have went and bought one...not waited for someone to come knocking on my door trying to force me to buy one. That alone makes me never want to buy a Kirby... and believe me, I warned all my friends and family about them already. I feel bad for the next sales person who tries to come to my door.... they will get a very unwanted earful, probably consisting of many profanities.

While he was washing the carpet, which by the way did not come out good, I texted a friend to see if he needed his rugs cleaned. He said he just had them cleaned. I told him why. He said he just bought one from same group and paid $700. I showed the guy the text. He dropped his price down to $700. I told him after the carpet dried I wanted to see if the stains came out. Well they didn't. My friend said he was so sorry he sold his Miele. I am not saying it is not a good product. It is just so hard to handle. I didn't buy. I think he didn't pressure me because I already had one. No one should pay more than $700 for it. They will go down. I paid $1,500 for mine years ago.

We got our Kirby with all accessories, including the shampoo option for $750. This was in 2010. The Kirby machine works great - the shampoo option is not meant to "deep clean" but very good to surface clean and we now deep clean our carpet less often. In the end, be prepared to withstand a very long presentation. One tactic in these types of sales calls is the sales person wanting all decision makers (usually spouses) together for the demonstration - it's a practice used to improve the chances of making a sale. The sales person will try to wear you down and you might end up buying a machine just to get them out of the house. BUT know that you are in control - do not let them get the upper hand. You are dealing with a sales person trained in high pressure tactics so do not be afraid to simply say "No" and walk them to the door if they make you uncomfortable.

If you do decide you want to buy, NEVER buy it for the price they tell you it will cost. If you tell them you have only ** amount to spend, stick to your guns. If they really want the sale, they will come down to your price. Also beware that they will offer to sell the machine for ** amount down and then you can make monthly credit card payments. NEVER take the credit card payment option - you pay a lot in interest. So while I do love the product, I don't like the sales pressure and tactics, but I did invite them into my home so they tried their best to sell us a $2000 machine but we stuck to our guns and got the complete system for $750. We were going to get what we wanted at the price we wanted or they would be forced to leave (it is our home and after awhile they become uninvited guests).

Well I went to the orientation the next day, which lasted 3 hours. Took notes. Watched the guy clean the demo carpet. Guessed vacuum prices. Blah blah blah. And then the compensation plan was brought into it. We were told we would get $500 just for setting and demoing 15 appts. Seemed easy enough. And with my schedule I planned on doing 15 appts in two days a week part time. Long story short, DONT WORK FOR THEM. I haven’t even started and I’m already fed up. Won’t even call me back to reschedule training. Glad I found these reviews. Now I don’t feel so bad. I was scammed once. I will not do it again!

I would encourage any young couple to get one if you can. If I had this in the 70’s I wouldn't have gone through 4 or 5 cheaper vacuums in my life, and probably spent more than that. One thing, you can keep the cost down by not getting all the more fancy attachments. The tile and grout cleaner is definitely not worth it - it doesn't do anything. The salesmen did use all the tactics described here, but they were polite. I would have thrown them out but I was very impressed with the machine. They really don't have to resort to sneaky tactics, but on the other hand I wouldn't have let them in otherwise. I wouldn't suggest going through financing. You don't want to pay high interest on top of the high price. Just buy it outright or wait until you can.

She left for a while, and then made her way into my home, (did not take her shoes off, which tracked in mud from the snow that is melting out front.) and made her way all through my living room. As she walked inside, she talked more about the vacuum and wanted to know if I had time for a quick demonstration. I told her that was fine thinking it would not take very long. But I was totally wrong, she got comfortable, took off her jacket, scarf, etc., and set them down on my sofa. That puzzled me considering it was supposed to be "quick." Anyway, she showed me all of the different attachments, and how to clean the house with this "magical" piece of equipment. The product did work extremely well, and I probably would have been more interested, if I didn't just get a brand new one, that works just as well.

I felt pressured during the entire demonstration and I told her I did not want to make any decisions on large purchases without my husband being home. Especially because we generally make those types of decisions together. She did not care, and she continued on and kept insisting that she could come back later when he was home from work to do the whole thing over again. I told her that would not be necessary, because I did not think I would be making a purchase without checking our finances first. Again, she still insisted, and I knew my husband was not going to want to listen to anyone talk about a vacuum for two hours straight.

I let her know that I had somewhere to be at 4:30 pm, and that I needed this demonstration to be over within a timely manner (considering it's already been two hours). By this time, her manager is also in my home trying to convince me to buy this high-priced vacuum after I have already said no. He tried to tell me that since I am home alone, I qualify for "Spouse Alone" or something like that, and said I was save $900+ by making a purchase now. So he starts asking me questions about where I work, what I do, and before I know it, he's filling out paperwork to get me approved for the vacuum!! AFTER I already said "no" the first time, and they kept on insisting. By this time, it's 4:26, and I keep saying, "I need to leave, I need you all to go." And they're still trying to convince me to buy the product while keeping me from my prior arrangements.

I was furious at this point, because I didn't know how many more times I needed to say "NO" before they actually understood. It took them an additional 10-15 minutes packing up all of their equipment, making me late for picking up my nephew from daycare. I will probably never buy anything from this company especially with pushy and demanding salespersons like the ones I was presented with. It is an excellent product and it picked up things in small spaces that I didn't know existed, but pressuring customers into buying things isn't the way to go! They were very nice, and while I do realize that this is how they make their money for a living, no means no.

I explained today was my only day off and I was busy and it was a waste of her time because I am not buying it. She finally left saying she'd be back in a couple of hours... What the heck... No means no. “Can you not read the no soliciting sign and when my husband told you no last month, why are you coming back to my house?” They are driving around in a ratty van with dents all over it and broken windows. I guess I will just not answer my door if they come back but these people are horrible and relentless.

I say we start a class action suit. Get names and apply for restraining order may not help you but will give them a record and get them some jail possibly. It's the same people running around changing company names all over the US. If Kirby and Berkshire Hathaway see how often this happens, I think it will stop. Print off all the complaints you can find and mail it in with your story to the above mentioned and Charles Munger at Berkshire Hathaway. This can hurt stock prices so the more they know of the abuse and how it is done all over USA, they can see it's not just one company in one place but the norm and that they PREY on the disabled to make us feel more threatened.

He had this huge presentation and we had places to be. It was a Friday night, and I am a teenager. I was not okay with missing my plans for this guy. Ten minutes after I was supposed to be at another location, I talk to my parents and they repeatedly tell him, "We have to go." He then tries to bribe me! Yes, I said it, "Bribe me." He asked me If he gave me 10 Dollars, then I would be calming down about my plans. After this he made multiple calls to "his boss" (but we all knew he was the guy and was just putting on a show). He supposedly takes off 700 Dollars and we still said "No." After about four more phone calls this guy finally leaves, I was able to enjoy my night FINALLY.

I felt like a prisoner in my own house! We were in a stand off. After $1300 of money that I didn't want to spend they made their way out! I couldn't wait for this to happen. The Kirby itself is a carpet/eating/loud/heavy worthless piece of machinery. I was satisfied with the Dyson they "took" by the way with they give you a "credit" for. All in all DO NOT LET THESE PEOPLE in unless you really want a Kirby. These salesmen are the scum of the earth.

I don't even know where to make a complaint to the company. They only answer the phones during business hours and then sometimes not even then. I just now blew through two belts, $7 each, because I followed the instructions exactly but something still wasn't right and I killed it. I never had such a difficult to operate machine in my life. With my old shampooer, it was a no brainer, just fill the tank and get started. With the Kirby, you have to have the instruction manual on hand at all times because if you want to change the attachments or use the shampoo function, it is beyond complicated. Do not buy a Kirby, no matter what. Buyer beware.

Obviously trying to patronise me, at which point I had had enough. I just said I'm a straight person, so without trying to pretty it up, “Leave now love. I've seen enough. Great hoover, but out of my price range. Can’t afford it, so I'll see you around.” Went to my door and held the door open, whilst he fumbled to get everything in the package. He even dumbly said "I'm not used to packing these back up. I’m usually leaving them at the customers house!" Really! DONT LET THEM IN. THEY ARE HUMILIATING, PATRONISING AND SO VERY PRESSURISING. I too, feel sorry for older people who let them in their homes.

In the contract they had 10 days to return our vacuum and 40 to pick up theirs. They immediately picked up their vacuum but failed to return ours with 10 business days. My family suffers from allergies (a major point they used to pressure my wife into the purchase) and I am severely allergic to dust mites. Because they did not return our vacuum, we went a full couple weeks without being able to remove dust mites (my major allergen) from our environment. We called numerous times about getting it back. Most of the time they did not pick up the phone or return the call; in fact, they never returned the call. I think they actually accidentally picked up when we did get to speak to someone.

After a couple weeks my wife called their Main Office, they "apologized" and said it was already mailed out to us and we should received it the next day. The next day came and went, as well as the day after that. I emailed the company and they sent me a tracking number and the following day it finally arrived. Now during this time my allergies suffered. I had poor sleep and ended up seeing my doctor for help. One of my daughters got a URI and went to the doctors and was started on an antibiotic.

They breached the contract by failing to return OUR property within 10 business days. They withheld my property. As a result we got two doctor bills plus medication costs. Did they do ANYTHING to make this better or repair damages because of their breach in contract. In one word, NO. I will never buy Kirby. They are dishonest and their vacuums are nothing special. Do not be fooled. This sale was brought to us by DREAM SYSTEMS in BOISE, ID. P.S. We never did get our complimentary carpet cleaning.

They would be coming to pick up the machine with a little disappointment about the situation. I told them that I was going to get a lawyer because the contract says I was approved. They said "go ahead." Well on the 7th of Feb at dinner time they came to finally pick up the Kirby. I told that I will not release it to them because I first never received a denial letter from the bank and it was past the 20 days of them to come pick it.

Now the company that sold it to me calls me several times a day to pick it up. They want to give me my old vacuum cleaner even though the contract says I gave them a down payment.

Basically my time there was kinda meh... I didn't really like the job. We worked very long hours, only having Sundays off. On avg we worked 12 a day. If you don't sell a Kirby you don't get paid. It's as simple as that. My boss was cool but sometimes not so much. The one thing I liked about him was that towards the end of the day upon completing the last round of demos he would buy some beers and we would drink in his suburban.

What I didn't really like about him was that he used the n-word a lot. The 3 senior guys who worked there also used the n-word a lot and in my presence (I am a black guy). I tolerated because at this point this was the only place I could get work without a work permit on hand, they did not do their due diligence in hiring people. This is the kind of job where you have a potential to make a lot of money if you're willing to forgo having a lot, but more importantly it is the kind of job that should be a last resort to people who for one reason or the other cannot get hired elsewhere. Most I ever made in a week was $2000. Least I ever made $50 LOL.

The pay structure is as such: if you do 10 demos a week and sell at least 3/10 you get an extra $300 on top of commission from those 3 sales. It is very black and white. If you sell 2/11 you don't get that $300, you sell 4/9 you don’t get that $300. They really stress the importance of doing demos, because of statistics. You should be smart enough to understand that.

Now for the commission, if I sold a Kirby at $2000 or above I get 15% commission only if you paid cash, credit card or check for it. Or if you finance it and it came out as (like we called it an "A" loan, this means you had really good credit). If sold for less than $2000 I get only 10% and if your credit is just ok I get only $100 in comish regardless of what I price I sell it for. If your credit is absolutely bad but good enough to our finance company I get $50 regardless of price it sold for.

In the course of doing this job I lied a lot. I never lied about critical things like warranty or cancellation periods but I did a little embellishing to try to make a sale.

The most difficult part of the job is getting a total stranger to let you into their homes. But we have mastered it. Someone comes and knocks on your door with a "gift (air freshener in our case) tells you "hello I’m Mr. ** with ABC firm" my boss is having a great contest for us today and he is paying me to get 10 different opinions on a cleaning product. Basically I’m offering you a free cleaning of one room in your home plus shampooing the carpet for your opinion.... at this point I hand you the the air freshener and immediately turn my back and start running to the car simultaneously saying "give me one sec I’ll be right back. At this point you are a bit puzzled, this is my goal.

I arrive back at your door step with the shampoo box which is much smaller and lighter than actual Kirby. Once I’m at your door again without invitation I wipe my feet at your door step and just walk in. (Notice everything I have done up to this point is very deliberate including wiping my feet at the door step. If I’m assertive enough you will move aside subconsciously to you because I’m assertive and also because you don't want to be rude. I look at the carpet right in front of the door way and surrounding area which is usually worn out because it's step on so much and ask you if that is your high traffic area. I’m doing all this while squatting or kneeling down. This is another psychological trick we used because when you are towering over me you feel safer and even superior but make no mistake I am the lion of the jungle the whole time and I’m in complete control of what is going on.

Now from the moment I wiped my feet and walked into your home, my team leader is in the car watching me. Once I step in he brings in the actual Kirby very quickly all while I’m asking you about high traffic areas in your carpet and making small talk. Once he gets in your home and drops off Kirby he starts making small talk with you. The purpose here is to distract you, while you're busy talking to him/her I am unwrapping the Kirby and setting it up, I did it in 20 seconds before you know what's going on I’ve started vacuuming again because you don't want to be rude you won't kick me out. And in fact the only way is to physically push me out. Or get very, very upset. If you try to object to my cleaning the floors while being soft spoken I will ignore you for the most part and try to get you to see how exciting this product is. This is the way we were trained.

My boss would get really upset if you got kicked out of a demo for any reason at all. I’ve stuck around waiting for a lady to go pick her son up from school because I will still in her house when it was time for her son to come back home. She tried to kick me out but I wouldn't let her. Whenever someone would buy the Kirby despite us lowering the price so much (we went down to $1000 and never below that) make no mistake that customer will be insulted by my boss. They would call you a dumb ** no kidding. I witnessed it all the time. Their mouths had no filter. My boss was a mid 40s guy and he was always trying to bang one of the girls who was only 20 yrs old (she was cute but still)...

I did pretty good at the job. Won that trip to Vegas. I sold about 21 Kirby’s in March 2014. I stayed on the job even after my work permit came in because it was becoming apparent that I would sell enough Kirby’s to qualify for the Vegas trip and I told my boss to be at the new job about this, he was cool enough to let me resume at a later date after the Vegas trip.

There was a point where my boss gave me a talk (he only has this talk to people he is planning on promoting to team leader). He says he knows I have my engineering degree and all but he didn't think I could find something I would like more than Kirby, to which I thought he was delusional. Nobody who has any options in life would work at Kirby unless you're thinking has been distorted by all the brainwashing they do.

After I was hired I remember having a conversation with the guy who did the 3 day training for the new hires. He told me that because I thought I was the smartest in the room I was asking all the "negative" questions. Keep in mind this guy went to a training session organized by Kirby on how to train new hires. It's basically to train them how to respond to questions which if answered in a transparent and straight forward manner would expose some of the negative aspects of becoming a Kirby dealer such negatives are hours of work, actual nature of the job, pay etc. because on avg about 60% of new hires quit on the first day on the job upon learning what it is that they are doing because believe it or not prior to that first day on the job you have no clue what type of job it is.

I didn't because at the time I had no other choice but to do it. When I had this conversation with him I knew I was already going to quit and no matter how antagonistic I got with him I could not be fired because they needed to hire more people and I was actually pretty good at the job. I basically wanted him to let him know that despite his lying to all of us hires during the training I was still working there selling Kirby’s and even if I had learned the actual truth then I would still be there and I also wanted him to explicitly acknowledge that he did lie. Needless to say he never acknowledged it and it turned into a big ** show.

Overall, I didn't like the people I worked with because of their personal character and they would lie big lies to make a sale. They would cheat you out of commission if you do not properly document your demos and sales. I’d say 90% of all the negative things you see about Kirby is true. But make no mistake, there is not a better vacuum cleaner on the market than a Kirby. I just wish wish it wasn't a direct sales business because there is just no competition between a Kirby and any other vacuum. I have a lot of bad things to say about Kirby as a business but that vacuum is freaking awesome.

I know I wrote a lot but if you guys have any questions about Kirby, if you got hired by them, and want to know what work is like, or if you just need a question about the vacuum itself answered feel free to ask me. Cheers.

Original Review: Feb. 13, 2015

"LOCAL COMPANY AHEAD IN PRODUCTION, BEHIND IN PERSONNEL / NEED 20 HARD WORKERS / $400 WEEKLY PLUS BONUS AND VACATION PER COMPANY AGREEMENT / CALL ** FOR INTERVIEW TODAY. ASK FOR MR. KEN **." This right here, is an example of the misleading Craigslist ad to trick people who are looking for jobs into selling Kirby vacuums. How the hell can a company be "ahead" on production without any personnel that's supposed to be doing the work. They don't give away any of the details included because that'll scare people off, for good reason. Kirby is so desperate to hire anyone that they don't drug screen or do background checks. That's right, by letting a Kirby sales goon into your home you could be letting a possible felon into your home. Kirby is a bunch of lowlife, dopeheaded idiots for taking advantage of people in desperate need of jobs in this economy.

He took up well over an hour of my time. He asked questions about what I thought of the vacuum and whether I would buy it if the price was right, etc. By that time I was tired of it all and just wanted him out of the house and told him he could pack it up but he said he had to leave stuff out so his team leader could see that he had done the demonstration. At no time did they mention a price and I did not ask. He had sprayed a foam cleaner on the rug and there is a big spot there where it was. Eventually the "team leader" came back and he helped the other guy pack it up and they left. I wish I had my afternoon back and hope no one ever tells me they just bought a Kirby! I sure wouldn't.

The pleasant sales rep proceeded to negotiate the price and even called in her boss who came into my house and sat down - she took out forms. She asked me my name, birthday. I stopped her, asking her why she’s taking my information. She said rather rudely, “You're buying the vacuum. This is the contract.” I finally said a little louder, “No I'm not. I said repeatedly to you guys, I can't commit to anything until I look at my financial budget.” Then they rolled their eyes and packed up all their equipment and left. I'm so glad I didn't buy anything and now I'm really relieved I didn't, after reading all these reviews revealing the same story. Do Not Fall for their sales pitch and practices. I’m sure the vacuum is excellent and good quality, but their sales reputation is disgracing their Kirby name.

When I called their office (March 2014) and requested one, the Kirby office mailed the belt with $2.83 postage due. I didn't pick it up. When I called again, Kirby sent a representative who brought a belt with her and showed us how to install it. On January 31, 2015, I called the Kirby office and requested a replacement belt (they keep breaking). I spoke to the supervisor, Crystal ** , who was quite rude to me, and requested a belt. (Her rudeness may have been induced by my request that she make sure correct postage was affixed.)

Ms. ** also assured me that a belt would be mailed and someone would call and schedule a home visit. Once again, over two weeks have elapsed, and no answer and no belt. Yesterday and today (February 9-10, 2015), I called Kirby and talked to Carrie, who has scheduled someone to come to my house next week. My dissatisfaction and wanting to kick myself are exacerbated by reading the vacuum cleaner reviews in this month's Consumer's Guide. Vacuums priced significantly lower than Kirby are rated more highly.

I told them multiple times that I would not be buying a vacuum. Long story short, the guy was very pushy and stayed for over three hours!! My whole Sunday evening down the drain. What made it even more unnerving, he kept asking questions about what we paid for things and even asked what my husband kept in his shop. I didn't know if they were looking to come back and rob me or if they were really trying to sell a vacuum. I'm not sure what just happened...honestly...but I know that I won't be buying a vacuum from Kirby. And I think someone should be held accountable for pushing their way into our homes and making us uncomfortable. And if something happens and I get robbed, I will be sure to tell the cops about the pushy Kirby guys.

Original Review: Feb. 6, 2015

I'm married and Kirby salesperson refused to come to my home because my husband works late and wouldn't be home. They also came to the house at night in the pouring rain begging to come in to show us the vacuum. Very strange way of selling a product, they scare the crap out of me being so persistent, but when you invite them they won't come because husband and wife must be present? I will never buy or recommend this to anyone.

Basically: two personable girls showed up at my house and started in on the business they were trying to get started. I said right away that "I didn't want to buy anything and didn't need any services, but thanks." They said, "Oh, but this is NO pressure to buy anything and we only need fifteen minutes -- we just have to show our boss that we've done ten houses!" One of the girls -- the one who did the talking -- gestured to an area right inside my front door and said, "We would just do this little area right here REALLY quick! That's all we need!"... and I was stupid and said, "Okay, but I have little ones and I'm trying to cook dinner and do laundry." They reassured me AGAIN that it would be in and out. They just needed to grab their boss and they'd be right back.

Fast forward fifteen minutes and they return with two guys -- the boss, who instantly seemed smarmy (and reeked of cigarettes and was WAY pushy -- omg, stop trying to high-five me after every single thing I say) and a much nicer guy wearing a Kirby jacket. And before I know it the boss is gone, calling over his shoulder that hell check back in awhile (what??) and I'm left with the other guy and one of the girls, who plops herself down on my couch and spends the next two hours dully writing notes and smiling faintly every now and then.

YEAH. TWO HOURS. I have no idea how that even happened. Immediately he launches into this vacuum demo, and I'm like, okay, I'll pretend to be impressed because he is SO earnest, but I said RIGHT AWAY, "I am not buying anything from you. At all." But I got the whole demo anyway, and in between running back and forth between my kitchen where my kids were and my living room I was just SO frazzled and distracted. Had I had ANY idea they'd try to stay so long I'd have shut it down immediately, nice or not. But somehow I was standing there as he explained to me how filthy my house was, how crappy a job my vacuum was doing (and of course the proof comes in those little white discs they leave everywhere).

After forty-five minutes I said, "Look, honestly, I'm not even paying ATTENTION at this point. I'm hungry. I want to get my kids ready for bed." And he said, "Oh, no worries! Bring your food in here and relax!" UM, NO. I WANT TO SIT DOWN WITH MY FAMILY AND EAT. I want to read bedtime stories to my kids. Which I told him. Fifteen minutes later the boss returned and I said, "I am not buying anything tonight." He frowned and wrote a bunch of numbers (the great deal and payment plan he can offer me) on one of those stupid white discs. "Yeah," I said, "that's a great deal, sure, but I'm not buying anything tonight. I don't spend that kind of money without thinking about it."

"Unfortunately, I can ONLY offer it to you tonight!" he said. "Well, I'm not buying it, so there you go," I said. "You need to wrap it up. We're done. I want to do laundry, I want to read with my kids, I want to eat my NOW COLD dinner, I want to spend some time in my house alone."

"No sweat, we'll be done in FIVE MINUTES...." and by five, he meant forty. I have never seen someone take so long to pack up and get out. And I can't believe I didn't just throw him out. Well -- because he was very nice, I guess. (The boss, had he stuck around, would for SURE have gotten tossed out. He annoyed me. A lot.) But still, I was obviously done with caring. I was VERY annoyed at all the questions he asked me about how I cleaned every single little thing in my house. ("Uh, how often do you clean your ceilings? What EXACTLY is your process for cleaning your hardwood floors?") And of course they took every opportunity to tell me how dirty everything was because "LOOK, THE LITTLE WHITE DISCS SHOW IT." If I had a Kirby, I could clean everything all the time and NEVER HAVE DIRT ANYWHERE. I COULD CLEAN MY CEILINGS AND MY WALLS WITH THESE TWENTY-FIVE ATTACHMENTS.

The thing is: I actually do keep a very clean house. And even with those dirty white pieces of proof that my vacuum doesn't suck up everything, you know what? If my carpets look, feel, and smell clean to me, then maybe I don't CARE about all that unseen dirt that ONLY THE KIRBY can get. Maybe we're just supposed to live with that.

When they finally left, an hour after I WAS TOTALLY DONE AND TOLD THEM SO, I wanted to cry. Because I felt so disrespected. Because my time obviously meant NOTHING to them. Because they didn't LISTEN to me. Because I ALLOWED them to steal my time with my family, because I gave up eating the dinner I'd cooked, because by the time they left I was exhausted at the thought of the laundry, because my kids were wound up past their bedtime. If the Kirby were the last vacuum on earth, I would rip out my carpets and live with dirt floors. Never. I don't care how awesome they are. I wish I'd read about this door-to-door scam before I ever let them in for their stupid fifteen minutes.

One guy left and two men stayed behind. One guy was said to be a new hire shadowing. The salesman starts the demo and it goes from a 15 minute demo to one hour and thirty minutes. Oh yea mind you this is 6:30 pm on Sunday 1-18-15. 8 black cloths later of baking soda and salt, I was impressed by the vacuum. My mom has a Kirby so I know they are great vacuums. Stupidly, I signed a contract for $2100 and traded my shampooer and vacuum in as down payment. The next morning I came to my senses and realized I could not add another huge bill to my finances so I signed the notice of cancellation and hand delivered it in the office. This is where it gets interesting.

I get to the office only to be questioned why I was choosing to bring back the vacuum, I was making a mistake, blah blah blah. I told them I did not have the money and after I told my mother of the purchase she agreed to let me use hers. They then went on to state her vacuum was not the greatest and to get the best clean I needed to purchase the newer model (way to stand by your products!). I still declined and the guy tells me that someone will contact me to pickup the Kirby. I was given a call the next day to arrange pick up of the Kirby from a different guy who still tried to sell me two Kirby's now at 1200. I still declined and three days later on 1-22-15 the Kirby was back with the company.

When I asked when I would get my products back I was told Sunday 1-25-15. Sunday came and went. I called customer service who stated the dealer legally has 10 business days to return my items in their original condition. The 10th business day would of been 1-30-15. Long story short tonight I just received my shampooer back-- beat up with one wheel barely hanging on, and the vacuum they tried to return WAS NOT EVEN MINE!! The guy even tried to leave in a hurry stating he had demos to do. It was 7 o'clock at night! I called the rep back and told him to come and pick up this vacuum which he stated "well is it good enough to keep?" When I say this vacuum was disgusting I mean it was DISGUSTING!! I told him "HELL NO!"

I don't know who this came from and I don't want this garbage in my home! He hurried up and stated he was turning around and hung up on me. When he came back to pick up the vacuum he proceeded to tell me he did not know where my vacuum was and he didn't know if he could do anything about returning it since this is not protocol. My question to him was "if you legally have to wait until a sale gets past three days of cancellation, why do you not hold the items for safe keeping until then?"

I'm pissed at myself for causing myself undue stress and more financial burden!! I left a stern voice mail on the General Manager's phone as well as a message with Kirby customer service to find out what can be done since it looks like I am going to have to buy all new products. I may have only paid $89.00 for that vacuum and $159.00 for that shampooer but they were awesome! Don't get me wrong the Kirby was a very nice piece of equipment but that price tag is ridiculous. I don't know what can be done but I feel they should have to honor their contract just like I did. If I was to turn in that Kirby beat up and the wheel falling off they would IMMEDIATELY charge it to me!! I hope I have good news at the end of this ordeal!!

On arrival, two Members arrived with a Kirby vacuum and, to my surprise, were trying to sell me a machine I knew nothing about. They then told me I had to see the different ways it functioned before I got my carpet cleaned. This took a whole hour just for that. Then I got told they needed a mattress so that I could be shown how it is used for this. I said "no sorry I am uncomfortable with strangers being in my house let alone my room." And only agreed to do this because it was in the lounge and was told it would be a quick job. Then she said she had to and made me feel guilty saying it would be dishonest if she told her boss that she cleaned the mattress but really she didn't. So I ended up letting her demonstrate what the Kirby could do on my mattress. She also asked to use the toilet, and I let her.

Then she told me stories of customers only wanting the free clean and said that was very sad to do, which made me feel more guilty. She also questioned how much I got paid a week and how much money I got from Winz for assistance, and just kept pressuring me. I told her I couldn't afford the Kirby, she said that's fine, but I could see her getting annoyed about it. And then she rang her boss saying I only get paid so much a week, and they still tried to get me to pay the Kirby off at $50 a week knowing very well I have a child etc.

The Kirby is a good machine but to be honest, I found this rude. Very, very rude. I wish I could explain it better but now that I think of it all, I find it utterly disgusting and people shouldn't be treated like that in their own homes!!!! Especially when told they are going to get a free carpet clean and that is it.

Well ok, sure let him. Out pops this nice looking white shirted and tie guy with more energy I've seen in years. All tile and wood floors except the library where I'm organizing things etc. Lots of talking as he empties the box. Says I, "I've got one of those Kirby’s." "Oh since when?" "40 years ago..." Yep they do make good stuff. We go back and forth as he removes the coffee filters. One by one. Gets my permission to use my old one first on the library rug. Sure, why not? I told him up front, ''Not much time, you have to be quick and I don't need one of these. OK?" "OH, will do just a love seat."

Well at least 2 hours later with about 14 white filters in middle of floor dining room, a visit from district manager, request from worker on how to say a rosary, he saw all my statues and crosses I guess. He listened and maybe he will pray on it, who knows. Makes call to somebody about price as I recall vaguely, then I get aggravated when Mr. boss arrives and I say no to him about any purchase. He leaves, worker stays hoping I change mind. I realize I don't have to put up with these pushers, ask what time is it. "OH, I'm going to church and should have left 10 min. ago. I'm leaving now so get your stuff out NOW and get it on porch. I'm locking up and leaving 5 min. ago."

He then knew I meant business and quickly threw everything on the porch and I locked door as he exited. Jumped in my car, as I drove in front of my house, waved to him as he is glancing my way. That was it. It works. Throw their things out the door and tell them you will lock everything up. They will go. I saw how fast he was able to get all that out of the house. Goodbye and be strong. Oh by the way, what got me was when the big boss was bragging to me about how MUCH money he made even though he had to live across the country across from his wife and kid. How sad...

So unfortunately I let this girl into my home to show me a product. When she came inside I noticed a very strong smell of marijuana and alcohol on her. I asked her at that time that I was not interested and that she needed to leave. She started saying that this won't take long and she just needed a few minutes of my time so she can earn her time to get paid as well as win a contest. I told her to leave again and she started telling me how rude I was because I asked her to leave and that if I didn't want to see the product I should have said something at the door. That I was wasting her time when she could be showing someone else who could help her and that I am ungrateful.

I then told her she had 1 minute to get out of my place or I was going to call the cops. She then said that I didn't have to call them because she would be more than happy to get the ** out of my disgusting house. I asked for her employer's name and number and she told me to go ** myself to Google it and it wouldn't matter what I said because her boss wouldn't believe anything I said because she is one of his best employees. After my encounter with this girl, I will never open my door to any person selling anything because that is not how you treat possible new clients. I did Google closest Kirby dealers near me and found two companies which one stated they did not work there that I should try the other one and if I don't get any help to call the main company. Never allow Richard or Chasity into your homes.

At this point I am livid and I tell them I am not going to pay for this vacuum. The guy tells me that is my business and basically they have gotten their money so he doesn't care. Terrible sales people that give you inaccurate information. I wish I would have seen this before although I refuse to pay them when the damn thing doesn't even work after only a month. Terrible terrible terrible!

When I got a call back I still was not told what it was that I'd be doing but told when we were in the interview "I didn't think you would be a good fit for the position but as the interview went on I decided I wanted to hire you." The next day I went in to orientation (1 of 3 days of which were unpaid) upon which speaking with 2 others that got hired were given the same lame call back from the "company" and they didn't know what it was that we were to be doing for work.

After orientation we were told we were to be going around selling kirby's, I stayed with it cause I'm not the person that gives up on anything. After finish orientation I remained with the company selling 8-9 of these machines at an average price of 1700 dollars (you can get one on eBay or amazon for 400 to 800). As I understood it my commission was to be the selling price minus 1050 divided by 2 and an extra 100 for any doors of sales that I knocked on myself.

After moving over 16000 dollars of product for them I received $736.48 broken down to the hours I worked for them (which was 12+ hours a day). My rate of pay came to a measly $2.27 an hour. After one night that the owners had me and another worker go out on our own for the company, we came home and my co-worker had issues at home that our employer were well aware, and he needed to stay away from home and get his mind right for the next day of work.

Vadnais Heights, MN 55110 phone # 651-308-0007. The owners are Matt and Beth. Please do not allow yourself to be scammed by them as an employee or as a consumer thank you.

For the next 6 hours we had the young guy cleaning the house (he was actually very sweet) and the older woman showing up here and there to assault us with sales attempts. We would've had to be nasty with her to make her leave. I told her I was uncomfortable multiple times, and even went as far as to say my credit is bad (it is), and that I would NOT be taking out any loans for a vacuum. She didn't listen and continued until I caved and let her do a credit check. Thankfully it came back as a no. Immediately when she found out I'd been turned down, she left without so much as a “thank you”, or even “have a nice day”.

Do NOT let them into your home, unless you can easily tell aggressive sales people to leave. You may end up needing to call the police on them, if they're anything like the woman who was in my home. This happened on Jan 22, 2015 in Lacey, WA. I am livid over how I was treated! Thanks to her, I don't care how great the product is. I will NOT be buying a Kirby ever!

They were patient with me even though I hadn't given any indication that I would buy. Finally, I told them it would be best that they left as I had to take care of my son. Out pops a price of $1,200. So I purchased it. They offered to come back and show me the vacuum more thoroughly but I can figure it out. I also had spinal surgery. Fusion of C4-C7. I have lost a lot of strength and have limited feeling in both hands which makes me much more clumsy than before. The vacuum has a powerdrive so I don't understand how it's harder to maneuver. It definitely heavier, but the handle makes carrying the 17lb weight easier. Blows away every single vacuum I've ever used. Literally lifts the carpet as it's sucking. Lifetime warranty. It's a lot of money and more work than a standard big box store vac but it's already made the carpet look nearly as good as it used to and it feels very soft as it once did as well.

I didn't like the pushy approach but they are selling a vac that's been around over 100 years. If it's that big of a deal to get them out, don't invite them in. Or if they are in, just ask them to leave or call the cops. It's simple. If you're too scared then just keep them out. I thought this was a review of the vacuum cleaner itself. Look at some youtube tests. Then search for some more reviews online or at the old time vacuum repair stores. Kirby is the best in nearly all categories hands down. Not even close.

Original Review: Jan. 23, 2015

JD & Associates, 407 Orchard Park, Building 2, Ridgeland, MS 39157 / (601) 487-8086: One day, I was unemployed and looking for a new job. Then I saw a job offer on craigslist about a so-called "rapidly growing company looking for Happy hard working people with positive attitude." It led me to some weird old building with a foul-mouthed old guy repeatedly uttering expletives. Then I saw 11 other people in a classroom sitting where the same old guy was at the front of the board talking about this job.

I had no clue this job would be that we had to sell things. Had I known this, I would never take this job in the first place because I'm an introvert. The Kirby job ad on Craigslist never makes it clear that it's a sales job and that you have to pressure people into selling expensive vacuums. This Kirby distributor, "JD & Associates", is a big SCAM. Here's how. I was promised a $400 a week salary if I did 15 demos a week. Yes, I'm aware that Kirby dealers are independent contractors and must reach the quota to get paid the base salary. At the end of the day, the company controls where and how many demos you do. I found out that 15 demos a week is very difficult to attain and has been done only ONCE by a dealer. They force employees into independent contracts so that they won't be responsible if you don't the required demos.

The veteran people who have been at that company for a while try their best to reel in these clueless new dealers by bragging about how they make "thousand dollar checks" and paid vacations. I also never received a "sign on" bonus that was promised during the 3-day orientation. I sold 4 Kirby’s while working for them, and still received no money for any of them. During the orientation I was told that if I sold a Kirby, I received commission immediately, which was a lie. I went to the distributor's office and he said it takes 2 weeks to receive commission. 2 weeks came... still no money. BIG LIES, and empty promises.

Also, I find it funny that they don't drug test new applicants and it took them only a few hours to accept my application for employment (a regular job may take days or weeks). Kirby distributors will accept anyone that applies, they are DESPERATE. The Field Distributor gets paid big by the Kirby Company for promoting people, and over 90% of the staff quits in the first few days, so why turn people down and be selective?

They cannot afford to be selective. And that's one big why you should close the door on Kirby goons -- you could be letting in a felon and not even know it. I felt very guilty using these sale tactics to sell these overpriced machines, and I decided to leave recently because I do not wish to make a living ripping people off. When a Kirby rep comes into your home, here's what happens: They offer a free detergent in exchange for you to allow them to show a demo, lie to you about them opening up a cleaning store in your area, pull 100 pads of dirt with the Kirby, do a "vac kill," as they call it, to show why your vacuum is inferior to the Kirby, invade your bedroom by testing that machine on your mattress, and shampoo the carpet.

Then they put pressure on you by coming up with a fake sob story about a contest they claim to be one more away when they know they have no chance of winning. The Kirby itself is no scam; it's really an amazing product. It's just the distributor and their sales goons that's the scam. If you really want a Kirby, go buy one for $400-$800 from eBay or Amazon.

Actually, the distributors buy the Kirby’s for that same price from the Kirby Company. Then the Kirby sales reps jack up the price to $2935 to pay for the MSRP price and then to the boss, and for the commission to put in their pocket for their own personal use. Even when customers buy the Kirby from these sleazeballs and they call them to change their mind about the sale, most of the time the sleazeballs do not answer. I've seen them refuse to answer calls to customers. Because if they return the Kirby, these sleazeballs don't get paid. If you got thousands of dollars to spend, go fund your own trip instead of funding these Kirby people.

Kirby distributors, including JD & Associates and all the other ones across the United States, scam customers and their own employees. Take it from a former Kirby employee -- Don't pay extra for their commission, don't overpay for this product, and keep these scam artists away from your home! Screw you, **! And a BIG screw you, **! All of you are scam artists that should be ashamed of themselves.

I'm in utter shock by now. All I'm thinking at this time is 'Please shampoo my carpets and go on your merry way'. Lol. Anyway he proceeds to try sell the vacuum multiple times to us lowering the price over the phone with his "boss". After he realises we aren't budging and will not buy the vacuum, he gets a little stroppy says it's okay if we can't afford it (little did he know we recently come into a lot of money lol). He then realises by now we don't really care about his attitude problem. He starts to tell us how all his fast talking usually gets people to fall in his trap and buy the Kirby and said he fooled someone into buying 2! At over $4000 (aus).

By then I couldn't wait for this kid to leave and when he did he didn't say goodbye or anything he just jumped into his white van with the rest of the Kirby cult members. Haha, I feel for elderly people. I can see how they get talked into buying the Kirbys. :/ I WILL TELL everyone I know how bad and rude these people are! DO NOT LET THEM INTO YOUR HOMES. LOCK YOUR DOORS. CALL THE POLICE IF YOU FEEL UNCOMFORTABLE. DO NOT BE AFRAID OF HURTING THEIR FEELINGS.

In October, a man came to my door stating that they were doing free carpet cleanings for military families (my husband is currently deployed). I agreed, knowing that they would, most likely, have something they were selling. But I figured I could get them to leave by just refusing and thanking them after my carpet was clean. I was wrong. I could not.

The salesman and his associate refused to leave my home until I signed a contract. After 2+ hours, I just wanted them to leave me alone. I figured it was just a lesson learned and that I would just use my new (ridiculously expensive) vacuum... and never let another salesperson into my home for any circumstance. I'd take my experience and learn from it. Well, because of my disability, I cannot use the vacuum. Because of its shape, size, and weight distribution, cleaning my house is so complicated and exhausting, I basically have to hire someone to come and do it for me.

Now, on their website, Kirby claims: "Any consumer who, at the time of purchasing a Kirby cleaning system, is at least sixty seven (67) years old or has a disability (regardless of age) which restricts or prevents the consumer’s use of the Kirby system, may cancel and rescind the purchase transaction up to nine (9) months after the date of purchase." I contacted customer service and spoke to Monica (who was very helpful). She said that since I do not have a disability number, I could send in a doctor's note stating why I could not use the Kirby. I collected doctor's notes from 2 different doctors who have treated me, both stating why I could not use the vacuum.

I sent them in, along with a copy of my contract, as Monica instructed. Nearly 2 months later, I was contacted by the distributor of my Kirby, who stated that "legally" he couldn't help me. Because he didn't want to open a "whole can of worms." I told him I didn't even care if I was reimbursed for the money I had already spent on the vacuum. I just didn't want to continue to pay for a vacuum I couldn't use. Still, nothing. He offered to bring me a refurbished vacuum but that I would still be accountable to paying off my contract. I declined.

Again, I know that signing the contract was my fault. And I know that I got myself into the situation by assuming I could work a product without first testing it. Be especially wary of these guys. The vacuum is nice, but not for the price you are going to pay. Also, they (except Monica, who was very helpful) are extremely hard to work with. If Kirby is not going to honor what they state on their website, they should take the information down. That or they should be very clear about what they will and won't do for their disabled customer.

Knowing I will NOT trade my Miele, nor buy a Kirby (even though I was mostly satisfied with it, tho heavy and cumbersome) I straight out tell them this. They start the demo with the meter and the white filter sheets, over areas that I had just vacuumed with my Miele. How do they get the machines to pick up so much stuff after you've just vacuumed? This is how I was sold on the Tristar back in 2002 so there's a way they do this and I would love to know how. Pisses me off. Anyhow, like you all have said, 45 mins to an hour turned into 4-5 hours and I dug in my heels and kept saying no.

But I was seriously going to have my carpets shampooed (and we have a no-shoe policy, so the carpets are cleaner than most but I'm OCD about floors) so I listened to the sales pitch first, from the guy, who was super nice by the way, while the young woman shampooed one of the bedrooms. She was sweet as well, and did a great job with the shampoo, of a room that I didn't even think needed it. We'll see how long it stays looking that way, stating that by reading other's remarks. Anyhow, I think I had a better experience than most, though there was definitely some pressure. I had already told them I was a former Kirby owner, as was my mom, but was, again happy with my Miele.

To make a longer story shorter, $3495 for one, became $3495 for two, then we settled on $1200 for one, with a check. I was told not to tell anyone what I paid for it. I think $1200 was less than what I paid for the Kirby Gen 3 or 6 or whatever it was. I will say I had to sit her down and demonstrate to me how to work the shampoo attachments again. I explained that with my first Kirby, I had only used the shampooer once but could never remember how it all worked. I think I've got it now, but if I don't use the shampooer soon, I'm likely to forget. Because I'm familiar with Kirby, I already know the attachments are somewhat of a pain in the **, but if it gets more junk out, I'm willing to sacrifice the space, the heaviness, and walking a bit more for the attachments.

As it is, my Miele canister has it all on-board and I love that. For those that are brand new to Kirby, it can be a little daunting, I'm sure. I didn't part with either of my two vacuum cleaners, by the way. So now at this point, I do wish all these individual Kirby companies would be more truthful. I'm pretty sure they have no intent on setting up an office in my town. No way. I pretty much knew that anyhow. I'm also pretty certain that when they made their first phone had they told me they were Kirby, I would have never scheduled a "carpet shampooing" so that kind of pisses me off.

I hate reading about their high pressure sales, and taking advantage of elderly folks. Argh. But, Consumer Reports gives them a good rating, a Recommend, but not a best buy because of the price. I'm holding out if I'll say I'd buy another Kirby till I see how the shampoo job looks in a couple weeks in a house with a no-shoe policy. CR gave MUCH cheaper vacuums, much higher ratings and they were a third the price. So who knows. I also know that if I need the Kirby serviced, the chances of me getting help from the sales guy and gal are slim to none, and I will end up taking it to my Miele place in the city where I work. I thought of all these things before I bought. I knew mostly what I was in store for. I hope I'm not sorry.

I did decide that this was not worth it and I no longer wanted them to shampooed the carpet. I just wanted them to leave. I said that they needed to wrap this up as we had to go to the store. After the second time I said this he finally called his manager and that was when the manager came back and started the high pressure sales and the price of the vacuum went from $3495.00 down to 1300.00 and of course it would only cost me my Hoover and $50.00 per month. I asked what the interest rate was and he said it was 20 something but something like 90 days same as cash. I remained strong and kept saying that I could not take on any additional debt. They shamed me for having a Kohls payment so I could buy clothes for the girls instead of spending that money on this vacuum and I was shamed for not worrying about the dust mites and dead skin cells in the mattress and I was shamed for not helping the young guy win a trip, but I remained strong. Anyway after 3 1/2 hours they finally packed up and left. They never even vacuumed one whole room but less shampoo a carpet. Nor did I get the bottle of Tide. He did finally clean an little square about 2 x 3 and it did not do a very good job.

He said that after several shampoos it would look better. They would have gotten further with me if they had just cleaned the carpet as promised, did a good job, did a small demonstration and then started the sales pitch. I will never let another salesman into my house ever again unless it is someone I have called to come talk to me.

When it comes to using the machine, everyone will have different results (i.e. Shampooing accessory) but if you follow Kirby's instructions and maintain your machine I'm certain you'll have better results. The only thing that I don't agree with about the Kirby company is how everyone gets a different price. I feel they should have a standard price for all customers. Loyal customers should be given a discount if they're feeling generous. Fact: Kirbys have better airflow and filtration than any store-bought vacuum. Period. Fact: Even with heavy usage a Kirby will outlast your everyday plastic vacuum because it's predominately metal (explaining the weight). A little more effort and added weight. But it does the job right so I'm ok going the extra mile.

My carpets looked good right after but within a couple of days it looked worse than it did before. It got none of the stains out and it took overnight to dry NOT 45 minutes to an hour like in their sales pitch. This was a scam. This vacuum cleaner is DEFINITELY NOT WORTH $100 LET ALONE $1500. Did their financing and am stuck making payments for the next 3 years. I am kicking myself for giving my vacuum cleaner and carpet cleaner to them for a discount on this pile of garbage. DO NOT BUY!!! Slam the door as soon as they say they're selling a Kirby!!! Wishing I had.

Six months into using my new Kirby Sentria, it broke. It would not move automatically and I could not push it. I took it to the N.J. Easy Vac Kirby Shop. He fixed it and three months later, my new Kirby Sentria broke again. It would not start. I took it back and he fixed it. After a year of having my new Kirby Sentria, it broke for the third time. The handle came out and it would not automatically move so I went back to the shop. It was closed and out of business with no notice left where to find the shop owner. Even the telephone numbers I was given was disconnected. I call my town hall and to learn that this guy was a SCAM.

I took my Kirby Sentria to another shop that fix Kirbys and after telling the new Kirby shop owner my story, I was told that the salesman sold me a refurbish Kirby Sentria vacuum for the price of a brand new Kirby Sentria vacuum. This machine can't be fixed. I am so dissatisfied with Kirby. I refuse to buy another Kirby from any door to door salesperson. I called Kirby and their customer service will not deal with customers like myself because they only sell to distributors. Well, I am through buying Kirby Vacuum Cleaners!