Woodside Homes Reviews

The lady that helped us was Heather. She was real friendly and really nice to show us anything we wanted to see. She was helpful in a lot of ways, what we could do and what we could save money on in the house. We could put our own fans if we didn't want any fans put in, or saving in other areas where we could do that later. So I really liked that. I also dealt with Ryan and he has been nice. He answered any of our questions. The Woodside Homes staff are really nice. They come out and fix things that we notice. So it's been really great.

In general, we've been really pleased throughout. Earlier on in the process, there were some things they could have done better. Like when we did one of our floor wax, we noticed that there was some damage in the floor that they hadn't addressed before they put carpet down. So we showed it to them and they patched the floor. When they found those mistakes or identified them, they were extremely responsive and they really tried to fix it and make it right, which was great. We've recommended Woodside to multiple friends and people that are looking at homes in the area, or even people looking for investment properties. We've talked about it because it's been a really good option. There's a lot of good value as well. It may be a little bit more expensive than some, but the quality of the home is higher than the other ones that you pay less for.

Original Review: We chose Woodside because of the beautiful model homes and the reputation of the company and we could not be more disappointed. We have been in our home for 14 months and are still struggling to get warranty items corrected. We have had multiple representatives assigned to us and each one comes in claiming they have no knowledge of the problems. We have had trades managers, Woodside reps, supervisors, and superintendents, and third party inspectors all come to our home on multiple occasions to “inspect” and “evaluate” but when it comes to getting the repairs scheduled and completed it’s a huge hassle.

Nine times out of ten when they do come to fix something it looks worse than when they started or something else gets damaged in the process. I could go on and on, the bottom line is everyone wants to put the blame on someone else and no one wants to fix our defective home. If you’ve purchased a Woodside home, I wish you well; if you’re considering purchasing a Woodside home, I suggest you run the other way.

I had a Realtor the first time I bought the house. I wanted to make sure that I was getting the best deal and that I wasn't getting thrown under the bus. They told me that they were gonna take care of me. The finance manager at Woodside Homes was awesome. Adrienne did an excellent job. But when I bought my second home, it was kind of a crazy situation because I had a Realtor and Woodside tried to use the fact that I was a returning customer against him. They didn't give him his money. It was kind of not good. It was unfortunate for him not to get paid because he was the one that helped. Other than that, I love the team that was helping me.

The only thing that kind of like raised a red flag is that I was between getting this house and going to another builder and they had a bigger incentive but then Woodside pulled me with a bigger incentive that they had, and then they were full of crap. When I came back, Woodside offered a little less. I still got an incentive but they played their game. They were playing tug of war with me and that was why I felt like I needed an agent. If they have any way of accommodating you to get you to buy a house, they'll do whatever it takes. My second experience was definitely better than my first experience.

The main person that would come in and help us is Darren, and he is an amazing person. He is really down to earth. Any time that we've had any kind of issues, the smallest one or the biggest one, he has found solution. He has brought it up to his management and has always gone above and beyond to take care of us and the community that's around here. Any time that we've asked questions or emails or have called, they've been responding on a timely manner.

There have been some things as far as the finish work on the drywall that I wasn't happy with but they've been pretty good about coming out and fixing them. I wasn't happy with some of the craftsmanship that they did but they've sent other guys out to fix and kinda do over whatever they did. Other than that, I've been pretty happy. Woodside built the house that I always wanted. I got a nice home which is my dream home.

We’ve spoken to her in the past and she didn’t have answers then, so she suggested we make an appointment (like we had) but here we are back to where started. Talking to the office greeter for a third time. At this point I’m unsure of what info the official person even has. I don’t think I’ll go back for a fourth time to find out. They don’t know:

- no one has a clue about time frames of anything

What we know:

- we can’t commit or put money down on a house/lot

- we MIGHT be called in 4-8 months about what the builder has planned

- some lots do accommodate RV pad as advertised but not all and, "We don’t know which will and won’t and it’s subject to change but hurry and put your name down and tell me NOW what you do and don’t want because if the model you want comes available we will call you and we will need to know if you want it right away, but we won’t give you price and we won’t commit to any information but YOU must tell me immediately and get on the list"... We were given statements like “Wood Costs are going up! Cabinets will be more and more,” “We’ve been sooo busy it’s hard to know what’s going on or who we’ve talked to,” “There’s a huge list and we talk to hundred of people a week - but we won’t take money down, you can’t commit to anything and all we can do if write your name down.”

I like the layout. I like the options. Im mostly partial to the school distract and high school zoning but I am also suspicious of the ambiguity and I’m disturbed that a person wanting to commit to a half a million dollar purchase, is pre approved and putting down 20% is so disposable. Maybe if they are THAT busy, we are disposable. But our names on some kind of list. A list for what? I don’t know.

I didn't think it was because the house was a model. The superintendent focused on what wasn't done to finalize the phase. I saw a house built next door to me in 45 days. It was the empty lot when we went into escrow and that man moved into that house five days after I moved into mine. So it just wasn't a priority to the superintendent. The superintendent said something about signing off to the city. But he knew all along that we had our house up for sale. So I was very frustrated with that. He did not have a very good handle on the fact that we really needed to be in our house by the middle of November.

Our home closed on the 7th of November and although our buyer was willing to give us an additional week, we didn't get into Woodside until December 7. When your house is closed and you're living in their house, that means you're paying back to live in your house. That was not a good thing from Woodside. When they know when my closing date is, they better be sure I can close with them at the same time. But they didn't do that. They just kept telling me they were working on it. We would come over and nothing would change.

There was no permanent fencing up there even though the fencing wasn't taken and all the models were sold. They weren't even showing anything because everything, except for the one that the salespeople were in, was sold. So they had every opportunity to get people in the models. We really liked the floor plan of this home that we bought and the location, and we've been real happy with the quality. But they dug their feet with us. The superintendent could've done so much more. Maybe Woodside was telling him not to. I never talked to anybody at corporate at Woodside. I probably should have called them and said to tell their guy to get going here because I did my part of the contract.

One other thing that was a little bit difficult for us was the way that the retaining wall was built along the side of the house and in the backyard. That limited some access for some other equipment once we got into the home. So it wasn't great. But it really wasn't a huge thing and we knew about it going into it. Our retaining wall had been there for months before the models even started going up. Ultimately, I don't have many complaints at all with Woodside Homes. It was a great process and we felt pretty well-informed. We also really enjoyed the design process at the design studio and we're very happy with all of our finishes and how everything came out.

In the beginning, I was told what was gonna happen as far as getting updates and being more involved to embrace the process. But that really didn't happen. If I had questions or concerns, I talked to the superintendent myself. When dealing with Heidi, it was very informative. She had very quick responses up until I dropped the earnest deposit. There was very little communication after that, which I kinda understand to an extent.

I'm townhome builder as well, so I was able to compare to my own builder with Woodside Homes, and the build of our home is great quality. Nothing's ever perfect, which is expected, but it's fantastic. I would also recommend building with them and I'd build with them again if I ever was in the market. They have a lot of options to choose from and they do a wonderful job with their marketing. Plus, their sales and construction team were super efficient.

Also, since my particular development is still under construction, the general contractor on the project isn't very considerate of the residents that are currently here and that seems to be my biggest thorn. But despite that, the quality of the home is comparable, considering the price range. I have some minor issues but nothing detrimental. The appliance package seems okay as well and everything seems to be on par.

We finally decided on one and moved on. It took a while because when we first started coming up here, the models weren’t even done yet. We still have a few little things that need to be repaired and I haven't put in the ticket yet. With the whole Coronavirus, I thought we’d just wait a little bit here but we’ve been very pleased. This is our second new home and there’s always a little thing here or there. The experience working with them has been great. It was efficient, easy and a pleasure. I appreciate them Woodside Homes and I would recommend them.

It would have been helpful if they communicated our expectations for the design center ahead of time. One thing that we noticed towards the end when we saw little things that needed to be taken care of, one of the construction managers kinda tried to downplay some of the things that were happening in the home. They should take into consideration the suggestions of the customer and being able to fix those rather than trying to justify and say that it’s supposed to be where it’s at when in reality, it’s not. Other than that, everything was fairly smooth. We would communicate with the construction supervisor any little things that would come up in the building process and they would adjust that pretty quickly.

Overall, it wasn’t a perfect experience, but at the same time, it was a pretty good experience from start to finish. With all the people that were involved in the process, we had a really good experience with most of them. There was obviously some hiccups in the process but now that we have the home, we are happy with it. I have some friends that are looking into buying homes and we’ve recommended them to take a look at Woodside Homes.

So after a few months, they pulled up the floor and were going to pour a self-leveling thin-set that would fix the problem and then re-lay the floor. They put us in a hotel and paid for our food for 4 days while they worked on the house. When we returned the problem was not fixed. In fact, it's now much worse. We have all the same issues but now we have issues with our cabinets, kitchen island, and paint. It's a bit of a disaster. We're now going to have to start all over. They want to start with fixing a few spots again but we know how that went last time.

My two biggest complaints are the slab is very uneven in the whole house and not just the kitchen and our bathroom shower/tub tile looks like I did it myself. I think Woodside needs to invest in a better quality management team to ensure these issues don't compound. Overall we have liked our home and the Woodside staff has been very helpful. They want this fixed just as much as us but the quality of the subcontractors we have worked with has been subpar.

We were excited to move in. However, we just kept dealing with trash. Our dogs would be bringing in Styrofoam and boxes. Also, the house behind us had to do a repair in the ground, and it destroyed some of the foundation in the back corner of our backyard. So, our dogs got out a couple of times which was a little bit frustrating. We have a Rottweiler and a lot of people are afraid of that dog, so it was a potential liability for us. But we knew that coming into a development that was still having a bunch of construction, those come along with it.

To add to that, I had a small leak from an incorrectly installed toilet hose that has left a part of the family without a bedroom for over 2 months. The initial repair was quoted at a day or so, then a week, and now it's 2 months and counting. To cap it all off, they fired the previous builder, the new one came by one time and promised results but has since disappeared, customer success or whoever has stopped answering my calls and the project manager has ghosted me after several calls and voicemails. All in all, for a company that claims it's better than the rest because of the details, they have failed miserably. Purchasing this home is one of the largest regrets of my life and if you are in Las Vegas or anywhere else from what I've read here, do NOT buy a new home from Woodside.

The rep, Eric, replied right away and would send people out right away. Unfortunately, now, this took a little bit longer. Maybe I missed something. He might have told my husband something or my brother, who lives with us, that I missed when the last guy came out a couple of weeks ago. I've always been in contact but complete follow-up is needed. But other than that, he was really good.

So I purchased a home over $400k and my stucco which is the exterior protectant over my insulation and chicken wire, and you're telling me stucco is a cosmetic item only. This morning I have about 10-15 more spots chipping. The corner above my garage the stucco has fallen off exposing the insulation. Keep in mind it's not even March yet, and I'm being told there's nothing that can be done. Any suggestions or direction on next steps to take would be appreciated.

Original Review: Jan. 11, 2020

My wife and I purchased our current home in 2018. At the beginning it was a good experience and we loved the construction site manager who was very helpful and friendly and was trying to answer any questions and fix any issues we saw during the home construction and right after we moved in. The problem started when Woodside changed the main contact from the construction site manager to its customer services team couple months after we moved in for answering questions and house issues. Their responses to our requests changed from quickly to very slowly. Many times we had to waited and waited for a long time and had to contact them repeatedly in order to get their attention for them to come over to see the house issues and then fixed them.

Right after 1 year warranty, they started to ignore my requests for house repairs. One of the hangers at our master bedroom was loosened. It was due to the installation when two screw holes were too close to each other causing the wall structure surrounding the hanger became very weak. I tried to contact them many times. They didn't even come to take a look and simply said it's not their responsibility. I contacted the on site manager who promised me Woodside would take care of any issues even after one year warranty. He was willing to help me out but didn't show up either.

Recently I noticed there is a leak at my outside water valve or pipe. I contacted their customer services. Their response was that it's a pipe for landscaping, not their responsibility after one year. They only cover the pipes that go inside the house for up to two years. Overall Woodside house looks solid but actually with many quality issues you will deal with after your purchase. Don't believe in their overpromising warranty at the beginning of your purchase. I now regreted that I trusted Woodside at the beginning without ordering a full inspection of my house before one year warranty was due.

I have to say I was thoroughly impressed as Woodside homes showed up at our house the day of the rain storm. They brought a professional roofing company with them, and took off the concrete tiles and removed all of the debris in order to stop the water from backing up and coming into the house. This was done a couple of weeks ago and we have had 2 rain storms since with zero water leaking in our house. Thank you Woodside homes!!!! Tim from Woodside homes in the Eastmark area is remarkable and his customer service skills are phenomenal. Tim is an asset to your company.

This morning I have standing water again on my work desk. Computer is shot, will not turn on. Brand new color laser printer is shot, and all of the paperwork for my business is completely soaked. We now have standing water in the house. For example when you open the front door to walk into our house you step into a puddle of water. Then in the office you can see water dripping from the ceiling. And my office desk is FLOODED with water. Key board is full of water. A couple of months when I called I should have gotten names and numbers of who I talk to. I was told to remove all of the debris from the rooftop of our house and that should stop the leaking. ***** Does anyone have any ideas on who I should call since Woodside is telling me that I'm on my own?

Original Review: Oct. 24, 2019

Initially our experience with Woodside was great and helpful. When we got to the design center however the person who was helping us out lied to my wife, myself and our real estate agent about how our 3k countertops would turn out. The week our countertops were installed, we approached our salesperson in charge of our community and ever since that time a couple months ago we have not gotten a straight answer about resolution. The week before we closed we were told during our inspection that the countertops would be replaced by something better.

This week during our final inspection we were told there was a miscommunication and still nothing was being done. We now have no choice but to pay and close with a pathetic promise that someone "higher up" is in the decision making phase. It seems like just a bunch of dodging and dishonest bull though. Really disappointed in the absolute lack of service. All they want is to move us in and get our money.

I just wish Woodside in Visalia was more professional about their business. I know things come up and all, but telling us that we’d close in December, oh wait no in February, wait no in April, still no, in May or June, "No sorry we’ll close in July!" "For sure we’ll close in August." This is what we have heard all this time. Can you imagine how frustrating this is?! I would have canceled this contract a long time ago but we love this home and our children are super excited to live in this home.

The inconsistency and false information/updates is what upsets and disappoints me. We are first time home buyers and everyone we’ve talked to about this has never experienced this with new builds. I really hope they can complete it before August is over, if not I will be even more upset. Oh but wait, the contract says they have 24 MONTHS to complete the home! That is ridiculous. Then why tell potential buyers the homes are done is 4-6 months?! That’s why we decided to buy.

Oh, and did I mention my husband and I moved out of our apartment because we were told by the supervisor or manager (Mike) that we’d be moving in the 2nd week of July. So we packed so we can save the rent money that month and moved in with our parents. Yet here we are homeless because Woodside can’t keep their word and drag out the completion of our home! Unprofessional.

So I contacted Quentin an agent from Woodside. I sent him the pictures hoping that they will address the issues. Quentin's answer was the pictures look fine and they were no issues with it. My wife and I were in disbelief because it was pretty obvious and we were previous home owners before so it wasn't like it was our first home. We showed the pictures to our friends, co workers, and families and they couldn't believe that someone would say those look normal. So we asked Quentin to address those issues.

3 days later I came back to the site hoping they have fix our concerns. To my surprise they didn't and basically they hurried putting the plywood so those beams will get covered. I asked Quentin my agent why they didn't they fix the problem. His response was don't worry the inspector will check it and if they deemed it needs to be fix. The builder will fixed them. I asked when will the inspector come. He said when before the stucco of the is applied. I was like are you kidding me. The inspector will not see those beams because it's already covered. So I told him I will escalate my complaints with the main office.

I contacted them the next day through emails and phone numbers provided by their websites. Well, I waited several days later for a response and guess what no responds. My wife decided to use their chat interface at their website. The chat was more for people on the market to buy and question regarding the prices. We have no other choice because their warranty or customer service department is non existent. So we spoke to someone online through chat and made our complaints. So I told them this is a horrible experience. All I want is for them to replace those damage beams but the more I look at the quality of the build it keeps getting worse. The nails were not even hitting the beams. So I told her that I am no longer excited about the house and I am no longer interested on it. Instead of trying to fix the issues. The person I chatted with told me my agent will contact me.

Then Quentin texted me not even trying to attempt to fix the issues. Instead he was quick on offering me a refund. So I told him to give me my refund and I am willing to pick it up. The next day he contacted me and told me that their policy only allows them to mail the refund and it's going to take one week. I was like wow. You guys when you asked for money you want it right away but if I want my money back it takes a whole week. Please boycott this builder. I move from California to avoid scammers and bad people like this. Now that I am here to my surprise the same people from California are also here. Remember they are going to sell that home to some victim. Dont be a victim and read the reviews and listen. Avoid this house at all cost and avoid this builder.

The house was still very dirty and unfinished inside. They assured us this is normal and they would hand everything over to warranty to get completed. We were in a rental situation that was ending so we needed to close on this home and move during my time off from work so more delays would have been very difficult for us. We had to hire out to have the house cleaned before we could move our stuff in due to all the filth. Once we started having warranty work scheduled the troubles continued. Scott ** entered my home on 2 separate occasions without permission; in fact I have it in writing that he was not to come in on those specific days due to other work being performed. I have vendor witnesses in my home.

The first time he did this which greatly interfered with their efforts. The second time he lied to my mother in law saying I told him to have you let him in. Scott ** also convinced my wife he could take care of a carpet issue upstairs and save a warranty call out. My wife heard loud hammering and went to see and now had a hole in our carpet. There was rock under the carpet and he used a board and sledge to hammer it. The carpet vendor came out the next week and we discovered several rocks all over under our carpet.

I emailed these issues to his manager, Mark ** , and then Scott started becoming very aggressive and would give warranty vendors my wife's phone number instead of mine and we clearly told him in writing he needs to contact me only after the incidents of him entering without permission twice and causing damage on a third occasion. I found out Scott ** was quitting so I stopped submitting warranty items till he was gone. Cody took his place and has been pleasant and tries but is having trouble with trades showing up when scheduled. Mark ** once again gets involved and comes to my house himself to deal directly with me for outstanding issues. Mark ** visited my home on March 15, 2019 and had 3 warranty items he said not to submit and he would take care of himself.

All 3 of these items did not get scheduled properly and workers showed up unprepared for what was actually shown as needed to Mark on the 15th. These are wasted days of my life waiting around for nothing only to have to wait around for the next scheduled day. Mark ** stopped responding to my follow up texts and I escalated the issue above him and they just ignore the issues and I am still not getting items completed.

I attached a picture of the unfinished area. You can see there is no countertop on top of the cabinets. We were instead left with just an unfinished PLYWOOD surface in our brand new Woodside home. Instead of doing the right thing, which would be to complete the work and finish what they started, they instead left the work half complete. This is where the dispute begins. During my walk through m of the house, I communicated to my sales representative, Kristine **, that I was upset with the state of the countertop, or lack thereof. Kristine replied by stating “We’ll take care of it,” followed by a wink and a reassuring hand gesture.

My mother, who I’ve brought with me as a witness, was present when Kristine said this to both of us during the walkthrough. I made my decision to sign off on the walkthrough that day in reliance on that statement made to me by my Woodside Homes representative that the countertop would be completed. Again, that statement being “We’ll take care of it.” Had I known that Woodside Homes did not actually intend to complete the work, I would not have approved of the walkthrough. I was told a lie to sign the paperwork. That is misrepresentation and fraud.

After the walkthrough, I followed up with Kristine to check on the status of getting the countertop completed. I have text messages with Kristine that clearly show her trying to make good on the promise that the work would be completed. These text messages also show Kristine apologizing for “dropping the ball” as she put it, and acknowledging that Woodside Homes failed to fulfill the promise made to me. She then gives me the phone number of a contractor for me to complete the work myself. This was a surprise to me because there is a big difference between telling someone “we’ll take care of it” versus “we’ll take care of it by putting you in touch with the contractor so you can do it yourself.”

Any reasonable person will interpret “we’ll take care of it” as it being handled without cost to the buyer. I have brought this up to the head of the warranty department, Chris Decker at Woodside Homes, who refused to honor the representation made to me by Kristine. Chris admitted to me that Woodside Homes sales representatives sometimes make verbal side agreements with customers, saying that he “sees it all the time.” Chris also tried to tell me that “verbal agreements are not really enforceable”. I corrected him and told him, “A verbal agreement is a contract and is 100% enforceable.”

Their failure to act has caused me damages in the amount of $2500. That’s what I was quoted by a local contractor here in Sacramento to install the missing countertop in my house. I sued Woodside over this issue and won. The judge awarded me $1000 instead of $2500 and rather than being satisfied with the reduced amount, Woodside decided to appeal and waste everyone's time again. If you like being lied to be a salesperson, and if you like plywood counters, go ahead and buy a new Woodside home.

Then when we tried to get it done they said we waited too long and it would not be be covered under warranty (mind you it was a day or two later). It's taking them over six months to get them to fix the stucco damage that was caused by this leak. And instead of replacing the cabinet with water damaged they just glued over it even though it was still damp. Hopefully there are no mold issues, which could cause health issues because they've been promising to test for existing mold. Overall DO NOT buy a Woodside Home, unless you want a huge headache and stress. They do not stand by their homes, the quality is very poor, and the customer service level is beyond horrible.

Fast forward...now the house is almost done and painted and it turns out the color is different from what we had originally told the representative that we wanted!! Also turns out that representative no longer works for Woodside and we can’t talk to that person about the error!! So the new representative pretty much told us we’re screwed. It was clearly Woodside fault for misleading us thinking that’s the color we wanted and turns out it was something else. Never again Woodside. So fast forward.

So in less than a year we retired, packed everything up moved the 350 miles with several rental trucks unpacked what we needed in the leased house and rental storage unit, packed up again and moved the 2 miles into our new home. That’s was our journey. Now for the great people at Woodside homes Black Oaks. I don’t know if our journey would have been successful if not for the people at Black Oaks. First Atzimba. What can I say she made every step of the way easy. As you would think this was a very stressful undertaking being in another state while buying a home. Atzimba took care of all our concerns in every way. She kept us informed by phone and email of everything that was happening.

While we understood that this was also a very busy time for Woodside homes to and that Atzimba would not always be available there was Yolanda. Yolanda was there for us to answering any questions we may have had. The two of them make an unbeatable team. The construction. What can I say I know for a fact that if it hadn’t been for Mike ** our home would not have been completed on time for us to move in before our 6 month lease was up. Mike was on top of it. From our point of view with the number of houses under construction at the time and the number of closing’s that needed to happen before the end of 2017 it was nothing short of miracle for Mike to get our home done on time.

Remember we were now living in Visalia, retirement and living only 2 miles from our new home. So needless to say we saw the progress and took pictures on a daily basis. Mike was there also every step of the way at the walkthroughs as the construction progressed. Since we are retired and this is our last house we put a lot of upgrades into our house. Mike made sure every one of those upgrades was in place before moving to the next step.

After moving in. Then there was John from customer service. John came by and introduced himself and made sure we knew that if anything was wrong with our home he would be there for us to make sure it got fixed right away. We had very few problems and they all were minor. When John moved from Black Oaks Visalia to Woodside in Tulare Doc took over and the customer service was uninterrupted. We just had our 1 year walk through and everything was as expected. Nothing wrong. Doc inspected our entire home inside and out with us and we found nothing wrong. So that is our journey from beginning to end. Because of the Woodside family that we feel a part of we can now live our happily ever after 30 minutes from our family and grandchildren in Selma instead of 6 hours in Las Vegas. Thank you Atzimba, Yolanda, Mike, John, Doc and Woodside homes.

Next, I noticed that when the toilet in the master bathroom upstairs was flushed rushing water could be heard (very clearly) running down the wall inside the wall in the kitchen. I expressed this concern to multiple Woodside employees (even at the corporate office) and was told this was "normal" and they did nothing about it. I have lived in two-story homes before and have never experienced the sound of running water from the second floor coming down a wall. Another issue we brought up was a hairline crack that we noticed on our tile floor (first floor) that went from the wall to the kitchen island (this affected five (5) tiles). Woodside sent someone to fix these tiles and that contractor told us that the problem was with the slab underneath the tile and we would continue to have cracked tiles unless the issue was fixed. He repaired the five (5) tiles and left.

Fast forward to December 2017 and I noticed another hairline crack that began at the door to the garage and was making its way across the dining room. We contacted Woodside and was told we would hear from someone. We had to contact Woodside a second time and they sent someone out to take photos of the damage and said we would be contacted to set up repairs. No one ever contacted us. We continued to contact Woodside and even noticed more hairline cracks in various areas across the first floor. As of today, we have received in writing from Woodside that "Repairs were complete & condition resurfaced with great degree of failure." We have been in contact with multiple people from Woodside who have taken photos of the damage and all have said they will get this fixed. It is not fixed and we are getting the run-around from Woodside.

Recently, we had a contractor at our home and told us there is a visible crack in the foundation in the garage near the door into the house (where that interior crack began) and another crack in the foundation just outside our back door (where another interior crack has begun). We notified Woodside of this and we have sent photos. We have not heard from anyone. We have contacted various big name businesses to get bids on what it would cost us to do a floating floor over the existing tile and no one will float a floor.

We have been told that the existing tile must be removed so any issues with the slab could be fixed and these companies stated they would not be able to warranty their work by installing a floating floor over tile that is already defected. We have given these bids to Woodside along with this information and we have heard nothing. I realize Woodside wants to ensure they make the right business decisions, but all we are asking is to have our floor fixed in a way that ensures we will not continue to have cracks throughout our first floor tile. I do not feel that is an unfair request.

Original Review: Sept. 19, 2018

Woodside Homes Kensington Estates Gilbert AZ - I just don't write when I have a complaint, if I receive good service I also would comment. Nothing good about Woodside warranty, I have been waiting months for repairs to be completed. I'm on my third warranty person. Too many problems to list here. We should be enjoying a new home, instead nothing but aggravation and inconvenience.

We have tried to see if Woodside Corp. Office in Las Vegas would help and try to get the house done any earlier but it just seems to be every time we asked about the house they set the date out more... almost like they would rather have us gone... They did offer us our money back if we were not happy. We just want it done in a reasonable time... not 3 months or more after the date the salesperson gave us.

We have sold 2 homes to purchase this home. Move out date was set for October 30th... After October 30th we have no place to live. It is almost like they would rather have us just be gone then try to fix any of the problems that have happened with this house. We love this model we've picked out. It is a large home and it is a next generation home where 3 generations will be living.

So we have put our name with three different salesperson to make sure we are the first for lot 245. (With all salesperson, Kristine, James and Marchelle) Come on you guys are selling home not $100 thing and you don't even keep track of interested home buy when new salesperson comes in hand over the list to new salesperson but Marchelle was the best salesperson. Woodside Homes please keep things in order and train your sales team.

Basically we are so patient and waited for our phase get opened and signed purchase agreement in Feb 2018 and paid $5000 of earnest money deposit. To be honest, from first day to signed purchased agreement we went to sales office more 20 times to follow up. Home was started built and foundation was also done at that time. Therefore we didn't even get enough time to choose our option and upgrade in our new home. We were given only time date in which 3 hours, we had to choose all the option and upgrade. There was no flexibility change design center appointment because the home was already started building. Anyways we choose our options and paid $13,** to design center. (Anyways I will not recommended anyone to doing any business with Woodside Homes!)

But you know what, even we are waiting for our phase to get realized, but our home was started building before the purchased agreement signed by us, and honestly we missed out some of the cut of already for electrical which we wanted in our home. We wanted two dum lights next to garage doors, which (you would assume should be included in base price) but it was not. But they didn't even put that pre-wire for that lights. (Have anyone seen any home with dum light both side or even one side of garage door.)

So the take is, how they could start building the home even they had interested buyer before sign purchase agreement. (Even honestly: Tim "who was electrical guy was surprise and he said that, he never seen something like this before, even they had interested buy and started building home before purchase agreement.) Also we supposed to get everyone week email with updates and progress of our home with pictures but we never ever received even one email. I would not recommend anyone to do business with Woodside Homes.

We are the first time home buyer. We were getting better rates than their preferred lender so we choose to get with outside lender. (Home price was $567,**.) But due to some our loan get delay by 1 days they asked us to pay $10,000 more on home. Due to delay on loan, we were ready to pay off the HOME WITH FULL CASH. We went to Woodside Homes Folsom Corporate office and talked to President Scott, Felicia Sales & Marketing Director and Evelyn **, Escrow Manager. But honestly we are emotional attached to home so we went ahead paid $5,000 more for the home due to just 1 day delay.

Also they all knew that we are very interested in this home and they already around $20,** so at that point they had nothing to lose and they can ask whatever want for the home. That is not good business people to work with. Even I was told that if I don't close with cash in 1 day they will put my home in market for sale. (How they can say that??) So ended up closing CASH for $5000 more $573,**. (Anyways I will not recommended anyone to doing any business with Woodside Homes!)

We would like our $5,000.00 down payment or at least half of it to be refunded to us as soon as possible! Woodside Homes had done nothing for us to deserve this money, and this so called home was already started built long before we signed purchase agreement with Woodside Homes of Roseville Hillingdon!!! This is not good way to treat a home buyer! My advice to you is to think twice before entering into doing any business with Woodside Homes!

I've had issues with my water heater, the electricity in my garage has a short. I'm lucky if my garage door will open when I come home or try to leave. They did a poor job with the paint inside and outside of the home. We live in the city and there are scorpions on the property. They must have been carried onto the property by the materials brought in to build the homes. The quality of the home is horrible. They are not made right. And when I tried reporting the issues to their foreman or whatever he is, he was a complete jerk. He acts like you are inconveniencing him. The list goes on for my Woodside Home which is located at the Villages At Westridge Park. I will never buy another Woodside Home and I will advise my family and friends to think twice as well before purchasing a Woodside Home. I've been in this home less than 2 years and am planning on selling it because I am unhappy with it.

So I bought my home in December 2017 and it has been great. I’ve had a few issues and I'm worked on them with the builder. For example somehow the dryer vent got missed and was stuccoed over. And when we told them they has a plumber there fixing it the next day. I’m still working with then some a couple things but overall I think there quality and service is very good.

Also the day I closed I could comparable homes in the area selling for at least 50k more than I paid. I feel like I got a very good value. Yes I had to wait for it to be built but it was worth it. They allowed me and my family to come by anytime we wanted and look at the progress of the home being built which was a lot of fun. They allowed us to have a “radon test” which they did not have too. They were very accommodating.

Most the new homes being built in Vineyard have 15 feet in the front yard and 15 feet in the backyard, and 5 feet on each side from the property lines. Since purchased and largest lot they had available. I wanted to direct them on where to place the house. Which I think that is an unusual request. After working with them I was able to have a large amount of land on one side of the house and a small amount of land on the other side. And now my kids will have a larger area to play in.

Their customer service is very fast if it is in the first 30 days. The only negative is after 30 days when reporting issues they won't start until you email them the issue. And you have to pester them some, unless it is more of an emergency situation. They were fast on the dryer vent issue which was after the 30 days. But I try to keep in mind they're working on I bet hundreds of issues. I bet they have built over 500 homes within a 10 mile radius of my home. Thanks Woodside Homes.

Woodside Homes contracts require buyers to use THEIR lenders at a higher cost and the buyer is sanctioned with higher costs if they want to use their own lender. I don't expect anyone on this website to provide any apologies as this is the way the corporation (run out of Utah) handles the business. Buyers should beware. The initial sales agent in our situation was completely unethical. The district manager was also unethical in the way he handled our transaction. Woodside Homes is affiliated with Caliber Loans in the Sacramento Region and Woodside Homes, as one of their premier clients, controls them. I had an experience when after speaking to the district manager - he called Caliber Loans and instructed them to tell us we were out of loan compliance - after our heated phone conversation. I welcome questions about this.

On June 5, 2018, we attended a official walk thru with the Woodside Superintendent at Lot 3023, 10626 E. Relativity Ave. Mesa, Az. 85212, to view the Manor. The house was very small, not what we expected and the Air Conditioner was being placed within 1 foot of the patio immediately the small nook area near the kitchen. According to the Superintendent, it had to be place there because not enough room on the side of the house. On June 8, 2018 we notified the Eunice **, Sales Rep. Woodside Homes of Az. LLC, that we are canceling the Spec, home purchase. She went on to say, "We will cancel the contract but will be keeping your $5,000.00 down payment."

We would like our $5,000.00 down payment or at least half of it to be refunded to us as soon as possible! We gave Woodside Homes of Arizona, LLC in good faith our hard earned money in the form of a $5,000,00 Check, which they refused to refund to us. Woodside homes had done nothing for us to deserve this money, and this so called home was already being built long before we ever arrived at Woodside Homes of Arizona!!! This was suppose to be a V.A. Loan and this is no way to treat a Veteran that fought every day to defend this country! My advice to you is to think twice before entering into doing any business with Woodside Homes!

Now, as far as the home goes: the superintendent wasn't the best I've ever met, but he was far from the worst. You could tell that Woodside had many more inspections, and even have an energy guarantee. I've been in the house for 6 months, and have had a few minor issues which have been fixed fast and in a professional manner. Unless you're planning on buying a million dollar home, Woodside is better than most all other track builders out there.

It already affects your whole family and our health issue, and still they are not concerned to fix the problem. They promise quality and integrity with their mission statement and energy efficient home and I did not receive it and up to now we continue to suffer since 30 June 2016, we are exposed to a very warmed temperature inside the house, so cold in the winter, where we cannot control or balance the temperature inside. The Japanese company who owns this corporation advertised that they build quality homes but we believe them and here we are suffering every day and cost us a lot of money to survive to maintain a good quality temperature which up to now we cannot reach it because of the excessive heating of the house.

The Warranty manager lied to us and kept us waiting and never fix any problems that we brought to his attention. I don't know why this builder who is reporting success and billion of dollars in profit is not being truthful to their customer who believes on their promise and advertisement? Is there any law where consumer can be protected from this kind of company? And be investigated to stop making future homeowners be fooled and suffer?

Updated on 10/08/2018: We are still being ignored and forced to accept the HVAC that is not meeting the J Manual code set by DOE. House heats up at cold nights that make you sweat and Woodside still telling us that there is nothing wrong. Way back when I posted a complaint on this website and I read that below paragraph that Woodside reply that they want to reach out and get more information, I never get any message or follow up that they want to reach out at all, this is bogus.

They were realistic with us from the beginning, kept us updated through the process, and although our house date was slightly pushed back, it was still done in a very timely manner. The quality was all there and even if something was wrong, they were able to fix it quickly. If you're reading this then you are likely considering Woodside as your builder. Take some of these other reviews with a grain of salt. Every location is different, but building a house with Woodside was a great choice. We actually might use them again in the future because they were so great!

We are still waiting for them to fix things that were brought to their attention in September and it's going on January. Once you take possession of the home everything changes every single person that represents Woodside homes changes their attitude it's like Jekyll and Hyde. Watch out for Juan who does the walkthroughs and oversees construction. He will cover up damage without fixing it and try to pass it by you. And once you take possession there will be no contact he will hang up on you and halt all communication. Cammeran who handles the electrical aspect of the home is a **. He's nice when you're there picking out options and spending thousands of dollars but don't ever try to contact him after you sign on the dotted line about one of those options. He made several mistakes and had the nerve to leave some of our surround sound speakers at the front office in the box instead of installing them.

We were charged over two thousand dollars for these speakers to be installed. We also had problems with the light switches which took three appointments for them to fix and when they do come out to install a speaker or fix a light switch because they didn't do it right the first time they treat you like their working for free and it's your fault. These contractors are not skilled workers. They can't drive a nail straight without splitting the wood or even paint.

I came over every day during the framing and saw for myself and have pictures of dangling two by fours almost split in half with wires being ran through them. I've seen painters paint over white vents with brown interior paint and I'm not talking about getting some paint on them because their not taped I'm talking about painting over them on purpose. I think some of these workers are picked up at home depot on the way to work by the supervisor. I've seen them drinking on the job and came back after they left and took pictures of all the beer cans left inside of the house. And then I wonder why vents were installed in the wrong place and ceiling light fixtures were installed on the side of the wall.

Juan made a statement that when the drywall was being installed they cut into the wire and that there was also a short. I have no confidence that it was fixed right considering the way Juan is. Looking back I should have took the loss. It didn't help that our lease was up and the place was already rented again. At the end of the day these houses are put together like ** and Woodside doesn't back up their work. They simply want you to take possession and string you along til all the warranty expires.

Imagine my surprise when a week later they cashed my deposit and made an appt to talk to an electrician regarding my home! I emailed AGAIN and said I was not able to qualify and my deposit should have been refunded immediately. Now I'm being told that the person responsible for that decision isn't back in the office for another two days and at that time they will review it. is place is shady. And clearly doesn't stand behind their own terms of their contracts.

The items include exposed wire mesh in stucco, inadequate grading - I as homeowner ended up paying the paver contractor to grade the yard so the work could be completed otherwise, my backyard would still be dirt. Loose service receptacle - only item fixed. Master bathroom shower window - contractor promised an obscure window but never installed it. I had to paint the glass with frost paint for the time being. Drywall/paint inside the house. While some of these items may seem trivial, it is the lack of responsiveness and rebuttal from Woodside that is most aggravating.

INCOMPETENCE does not even begin to describe the Woodside staff we have dealt with since the start. It is not surprising why the company receives such negative reviews across multiple site collections. To be honest, it is partly our fault for not doing more research prior to buying but never again. I can't wait to be part of the class action lawsuit that will likely emerge in response to such poor workmanship and customer service.

WoodSide Homes President, Scott was so DISRESPECTFUL that decide to disconnect the call instead of being VERBALLY ASSAULT by Scott! WoodSide Homes and its representative, which I am alleging the order came from the 'top/President Scott'... unlawfully changed the lock on the property that my client is currently under contract to 'block' my client from performing the home inspection of his new home. Again in complete violation of the Dept. of Fair Housing PROHIBITED Actions against a member of a protected class.

WoodSide Homes 'Site Superintendent, Jason' verbally assault me when I arrived at the property that my client is currently 'under contract' to meet the hired termite inspector in order me to leave the area. Even though I was sitting in my vehicle on 'public highway'. WoodSide Homes Site Superintendent, Jason proceed to lock the front door of the property to keep the termite inspector out so that the inspector could NOT perform my client's termite inspection. Site Superintendent, Jason proceed to tell me that people who 'complain against WoodSide Homes' in the end are NOT ALLOWED to purchase a home with WoodSide Homes. Jason got in his car and drove around the corner.

I proceed to the Supra-Box that the listing agent had on the property and removed the key from it to allow the termite inspector access to the property. It is at that time I discovered Jason the site superintendent had parked his car so that he could have direct view of the property. Once the termite inspector went inside the property Jason sent one of his worker into the property to tell the termite inspector that he need to leave! This is in COMPLETE violation of Fair Housing Prohibited Action! My client and I discovered after he went under contract with WoodSide Homes. WoodSide Homes River Walk Community in California allegedly 'BLOCK' all of their new home purchasers from performing their own independent home, roof & termite inspections... stating that the properties have already been inspected by the city inspectors.

My client and I also discovered that roughly 95% of the new home purchasers in the River Walk Community FINANCED their new home purchase using WoodSide Homes in-house lender CONVENTIONAL FINANCING with 20% down and they ALL have an ADJUSTABLE RATE mortgage. NOT a FIXED RATE MORTGAGE. GO FIGURE! On behalf of my client and myself... I have filed a complaint with the Dept. of Fair Housing regarding the unlawful violations and WoodSide Homes' attempt to impede my client's ability to close escrow on his purchase with an independent home & roof inspection performed on the property.

After three weeks we hadn't heard from the design center and our check had not been cashed. We reached out to the sales office questioning the situation. They told us the design center should be reaching out to us soon, and the check probably hadn't made it to the office that creates deposits. Within a couple days the check was withdrawn from our account. By November 3rd or 4th we still had not heard from the design center, so I reached out to the sales office again. This time I was told by the salesman that the design center would contact us that day to schedule an appointment and that all our choices needed to be made by November 15th. At this point our house still had not sold.

When we talked with the design center there was only one day that would work for both of us. At that time we were told that most people go to the design center two times before finalizing their selections. After hearing this I called back to the sales office asking for an extension on the 15th. 20 minutes later I finally convinced the salesman for an extension. We finalized all our design center selections by Nov. 20th and had an accepted offer on our house about the same time. The design center needed to get pricing on two selections we made. After two weeks of not hearing from the design center we reached out to them. They said they were still waiting on the pricing. We contacted them a couple other times and received the same answer. We didn't receive any paperwork to try and finalize the design center selections until the week before Christmas!

By this time we had closed on our house and were living in temporary accommodations. The paperwork was missing a couple selections. We made the design center aware of this before Christmas. We went another two weeks without hearing anything, so we decided to just go to the property. We found that our house had been started (confusing because we were originally told that wouldn't happen). Another couple of weeks transpired without hearing anything, so we decided to make a change to the design (hoping this would spur them on to finalize the paperwork). Nothing helped. They were willing to make the change (it was a more expensive option).

By the second week of February 2016 we still had not met the superintendent, and we found numerous errors in the design. We selected a floor plug in our family room that wasn't included when the foundation was poured. They put a window in the master bath where a mirror was supposed to go. They measured a pipe positioning incorrectly. The neighbor had the exact same issue with their house. All three of these issues were structural problems. They had to jackhammer into the foundation for both the pipe and floor plug. The floor plug was just connected to the nearest outlet (a solution I am sure would not have been the same had the plug been included in the design correctly). There were several other shortcuts that were taken, but we couldn't get them fixed because we never had an opportunity to talk with the superintendent.

With all the problems we found in our house, and conversations with the neighbors we threatened to cut strings with Woodside Homes. It wasn't until then that we actually started being contacted by Woodside. They were very apologetic about our situation, but at the end of the day we weren't convinced that we were going to get a quality home. Finally, we cut strings with Woodside the last week of February 2016. We had been under contract with them for almost five months, and they were building a house for us, but it didn't seem like we were even a thought to them until the last two weeks (more like an inconvenience).

Long story short, we didn't feel like a valued customer at any point in the process. Woodside was not accommodating to any changes outside the options they offered (which wasn't very many). Their standard answer seemed to be no for just about everything. We talked with a lot of builders, and Woodside was by far the most rigid. In addition, they didn't have any processes. The design center didn't know what the sales office was doing and vice versa. The corporate office didn't get involved until it was too late, and it cost them a full price sale. My wife and I loved the layout of the house. We loved the design of the house. We hated dealing with the builder. There is just too many good builders and great home designs to put up with Woodside Homes. We didn't have time to continue to babysit them, and with no one watching over them who knows what you are getting.

A house in that development had to have all the flooring replaced because the tiles were popping up. Another house had long, stress fractures every couple of feet for the entire side of the house. These are just the homes we heard about, and the development was only about 60 homes. That isn't a very good percentage. Lot ** in Vistancia (Peoria, AZ) is the property referred to in this posting.

We were supposed to close on Apr 28 but I was told during the walk through that closing might be later due to the gas company having the wrong address to install the gas meter. I was told that I would get a call with the closing date. I still haven't. At this point I have given them close to $10,000. I have signed all paperwork and they cannot tell me when we are closing. We are supposed to close tomorrow and my kids and I have to be out of the place we are living by the 29th (the following day) as another person is moving in. Woodside screwed us on that too. This has been one headache after another. All I wanted was to have my kids happy that we are getting a place to call our own but it has been beyond stressful. At this point I am not sure if we will be homeless until we can move into our home. I have no money for a motel as I have everything tied up in this move.

We were informed we had a dual unit and this was similar to having 2 air conditioners. It is not. Each room is hot and we need to lower the air conditioner to under 72% for the home to feel like 80%. The air conditioner does not stop running for over 5 months. We have mentioned this concern and it has gone unanswered, similar to our other concerns. Such as the granite is cracked, the tiles were not set as requested, our bath tub has a hole that they tried to conceal, the lights in the home have not been fixed (several light fixtures have not been fixed). The home has weak walls similar to thin wood. Everything in the home can be heard throughout the home along with the plumbing.

Now forward to July 3rd. I finally spoke to Wayne from Warranty. He said, "I will come over to your subdivision and inspect the roof and bring my roofer with me." Well as of today many phone calls later he has not shown or returned my calls or messages. It is July 12th at this time and has rained twice since my original complaint. I am starting to lose patience with them and their process. When one buys a 200,000 plus house he or she expects quality and follow through, not to be left out in the dark. I can only hope to get someone to respond to me soon. But this is lesson learned -- I will review a company inside out next time in my home building process and make sure they stand behind their warranty and not avoid people.

We then called Woodside Corporate to see if they would stand behind their work, given that it was shoddy. The woman at corporate customer care's only response was that "We filed bankruptcy in 2009. It's your problem now." Not nice! I was also told by many other neighbors that the construction workers didn't do a very good job with the details. No integrity or concern from this builder. Would not buy a Woodside home ever again.

Construction finally began on our house in October 2014, and it looked like things were moving along well. However, when we checked on our house in December, we realized that the wrong wood flooring (not the one we'd selected from the design center) was being installed in the house. We immediately notified the builder's rep and design center, and it turned out that it was the wood flooring manufacturer's fault in that the sample that had been sent to the design center had been mislabeled, causing the design center to order the wrong flooring which got installed in our house.

So, all work came to a halt as they had to rip up all the wood flooring that had been installed in the entire house (we're told that they haven't had any other clients install so much wood flooring throughout their entire house), and we were told that it would take approx. two weeks for all the work to be done and the right flooring installed. As a result, our late December 2014 closing date had to be pushed to January 2015.

On January 4, 2015, we ordered new furniture that would take 8-10 weeks for delivery, believing that we'd be moved into our new home before the end of the month. A week into the new year, we received no follow-up from Woodside, and when we visited the home site during weekday working hours, the doors were locked and there was no evidence of work getting done (we later learned that the machine required to tear up the wood flooring had broken, causing work to stop). I left a message for the community sales agent requesting an updated final inspection and closing date, and finally received a response that it would be sometime at the end of the month.

Our mortgage lender company asked us if we wanted to draw up January or February documents, warning that if we drew up January documents but failed to close in January, new documents would have to be drawn up for February. To avoid the potential hassle, I directed them to draw February documents, "just in case" something happened to delay our closing. And good thing I did.

We received a call from the community sales agent to finalize our inspection and closing dates. We ended up agreeing to conduct our first inspection walkthrough on February 2, 2015, followed by a final inspection walkthrough and closing on February 5, 2015. We were told that the keys to the house would be turned over to us on February 6, 2015.

On Monday, February 2, 2015, we conducted our first inspection walkthrough of our house and found our window shutters just being installed that day and cleaners still cleaning the house. Repairs to chips in our granite kitchen counter which we'd requested in December had not been done, and other simple fixes we'd requested repeatedly, including a loose pendant light cover that had to be tightened, had not been completed. We found a noticeable (approx. 3/4" long) dent in one of our kitchen cabinet doors and asked for it to be replaced. Due to the number of items that needed fixing, and the amount of time that was required to resolve them, we agreed with the community sales agent and builder's rep that it would make more sense to postpone our second walkthrough inspection and closing to the following Monday, February 9, 2015.

On February 9, 2015, we arrived for our final inspection at 10am and were disappointed by the state in which the house was presented to us. We ended up refusing to close that day and our mortgage lender has extended our rate lock for the second time. We expressed our sore disappointment to the community sales agent and emailed her a seven-page list of discrepancies that we found along with photos illustrating some of the discrepancies. We have been told that our new (third) final inspection walkthrough and close date will be scheduled for sometime before the end of this month. We can only hope. However, with each inspection walkthrough and the problems we are finding, we are really starting to wonder if this is indeed a home that we want to purchase.

A picture is worth a thousand words, as the saying goes, so instead of describing the contents of the seven page list of discrepancies I provided the community sales manager, I will instead attach images of what we saw during our "final" inspection, on the day that we expected to close, more than one month after our original closing date. Friends and family who have seen these photos are all shocked and asking us if these are, indeed, photos of a new home. And we don't blame them.

On 10/07/14 I received conditional approval from the lender. But, later on 11/20/14 I received a denial letter from the lender due to the decrease in my hours at work, which failed to meet the conditions required for approval. On 11/22/14 I went in to speak with Martina ** at the sales office. I showed her the denial letter which she then forwarded to her boss Dana**. Dana ** then called Martina while we were in the sales office and wanted to talk to me about the denial letter. She was very rude and would not listen to what I was saying. But, I told her why we’re denied by the bank and that based on the financing contingency in the contract that my wife and I should be returned our escrow money. Dana ** refused to give our escrow money back and hung up on me.

Later my wife and I sent a certified letter (11/24/14) to Woodside Homes requesting our money back and listed all of the clauses in the contract that said we should get our escrow money back. Dana ** responded and still refuses to give our escrow money back. Then my wife and I sent a second certified letter (12/4/14) to Woodside Homes to try and resolve this issue, and Dana ** sent a rude email response stating that Woodside Homes has not changed their mind and they are keeping our money.

We believe based on the contract that Woodside Homes has no right to keep our escrow money and they are just trying to scare us because they are big corporation and they hope we will back down. They are not incurring any prejudice or harm because they have re-listed the home for sale and are asking more than what our contract sales price was.

They have reconciled to the fact that they have made a costly mistake, but please know they were completely honest when requesting their deposit returned and did not attempt to fabricate any reason for the request. So with this being said, I respectfully request you reconsider your decision and refund this young family's full deposit. I understand that this is business and the repercussions you may endure when you back out of a legal agreement, but really just $2000?

As I have previously stated, albeit before you were introduced, there are major, fundamental flaws, when a person spends $200,000.00 buying a house and the company who built and sold the house does not even know where it is. And yes, I seriously had to explain this logic to the previous person. So, if you do not have my address, phone number, or anything needed, then you are most definitely not ready to be introduced to me as the person who will be helping me. I have a paper trail of records, appointments, and disappointments going back to around 15+ months ago. You can either do the research yourself or I can put all the information out there for you. The latter of the two will be far less favorable for Woodside.

On Oct 3, 2013 12:54 PM, wrote: “Hello Mr. **. As Kevin mentioned to you, I am now the customer care manager and will be the one following up on your request. I will need a contact number for you as well your address to help me schedule appointments with you. As I understand, the items left to do are the front windows and will get with get with company that supplies our windows to make sure that they will be ready to go once we schedule an appointment. Please feel free to contact me an am looking forward to completing this request.”

Wow! So all of this time has been wasted, and now I am even further away from getting these issues resolved... And I thought I was disappointed before.

“Mr. **, I apologize for the breakdown in communication on your outstanding warranty items as Butch ** is longer with Woodside Homes. Our new Warranty Manager is ** who is also copied on this email. ** comes to us with many years of experience and is more than capable to satisfy your items. I am going to ask him to schedule a time with you to review the remaining items. I appreciate your patience with us during this transition.”

I am not entirely sure if a status update would really be worth anything, however, I would love to know how much longer this will take. Nothing has been done for the remaining items. The last I had heard, we were waiting for the window people to get the new windows in, to replace the 3 windows in the front living room. (1-top half of window, 1 full window top & bottom halves of window, 3 pieces in total). As far as I know, I am still waiting on availability from Woodside/Vendors. Nothing, of the items listed in the prior emails, has been done since the last time you were out here around the beginning of June. Also, the security/alarm people were supposed to come out (months ago) and "educate" us on the system that came with the house. However, I have not heard anything from them, nor have they come out.

On Thu, Aug 22, 2013 at 3:44 PM, wrote: “On the new windows, will you let me know on where the new windows are going in what room so I can get with the window company. Or If you like I can have them come out. The fan, did they install it, or a new one? Also the outlet on the front porch, had they fixed it? Hope to hear from you soon. Thanks for your time.”

On Wed, Jul 17, 2013 at 3:44 PM, wrote: “We hope all is well. ** has the fan in and are going to test it out. On the glass for the door, and windows we will have to have BFS. “Come out and look at them again so they can order. Also, the outlet on the front porch we will have them at the same time. Thanks.”

On Wed, Jul 10, 2013 at 5:37 PM, ** wrote: “We still need the living room fan replaced, but have not heard back in regards to available options. The new glass in the front door glass also appears to be cracked, this time much larger. Small pieces of the front door, presumably where work was previously done to replace the glass, appear to be damaged.

The windows in the front living room are also still needing to be replaced. They replaced some of the windows, but not all of the windows (missing the weather strip/seal between glass). The outside GFCI outlet on front patio has not been sealed, and is somewhat loose too (I do know the gentleman worked on it last time they were out here, but I do not know if it is loose because it has not been sealed, or if it is loose because it was not installed correctly when the house was originally built).

On Wed, Jun 26, 2013 at 2:39 PM, ** wrote: “Yes sir, I will put a list together. I have not really had much time to inspect what was done when everyone came out last this past time. I know we figured out the fan needed to be replaced, although I do not know the options at this point (Whether they are ordering the same thing, or if my wife needs to choose another style). The GFI outlet on the front porch was worked on, but the man said someone would need to come by to re-seal the outlet. The windows at the back of the house were replaced, but they did not have windows for the front room. The man said he would order/reorder the remaining windows. I have been extremely busy, but will do my best to inspect the work done and get back with you.”

On Jun 18, 2013 10:29 AM, wrote: “We hope all is well. Will you let us know what have been done and what has not, so we can take care of them? Thanks.”

My tolerance for this ** has been exhausted. It is not my job to schedule and follow up with all of the different contractors. I am not responsible for checking in with these people. When I have a problem, I tell Woodside and Woodside should fix the problem. I do not work for Woodside Homes. I have been more than helpful and understanding with Woodside Homes. Stop pissing me off! Woodside Homes needs to fix the problems at my house. If Woodside Homes cannot manage their contractors, then Woodside Homes needs new employees and/or new contractors. Stop wasting my time and come out and fix the problems Woodside Homes is responsible for.

It has been a year now and the same repairs have been completed 3 times and now, they do not want to fix the issue because it's out of warranty. I think integrity and a sense of pride of workmanship was lacking. I understand it is the subcontractors doing the work, but Woodside chooses these people to complete the work. My AC had to be repaired 4 times within a month and a half, in AZ heat, until an experienced repairman came and pointed all the faults from the original install. Parking and design of the neighborhood is terrible. There is no space whatsoever, no driveways for the majority of the people living in the community.

Woodside would not do a thing about getting more parking as requested by a small group of the community because Woodside wants to force as many homes as possible in the community regardless if the quality of life of the community is lessened. It's a money-hungry company and will do nothing for you. I very much regret buying from them. One more year and I'm out.

When I brought this up with our sales rep, his response was that "They have been doing this for 26 years and never had anyone complain about the furnace." Well I'm complaining. This response tells me that they just don't care and are not willing to protect a major component of our home from paint fumes, drywall dust and moisture. After contesting that the construction process would damage the furnace and take years off of its life, I was eventually offered two filters that I had to go into the home and install myself. I am now very concerned to see what other consequences this lack of caring attitude will result in as we are scheduled to close on the home in about a month.

We went back 7 days after signing the papers and decided we did not want the house. The backyard was way too small. We were told we would not get our $2,000 back because escrow already cashed the check. We asked about arbitration and were told by the salesperson she would email us something which she never did. I have contacted Julie ** who works in escrow and she basically told me that they don't "usually return earnest money" and that they could cancel our contract without our consent. I asked her to help me find out how to do arbitration and she said she would ask around and call me back...not! I had to complain to the marketing manager who seemed to be the only one in the corporation that seemed to care, but I am sure her hands are tied as to what she can do.

I thought that there were laws like C.A.R. to protect the buyers. I was told by the person in the sales office that Woodside does not go by the C.A.R. policies. The agreement states: "Arbitration of Disputes. Any and all claims, controversies, breaches or disputes by or between the parties hereto arising out of or related to this offer or the agreement, the home, the sale of the home and property by the seller, or any transaction..." Yet when I have asked for help to get the arbitration process going, I am ignored by this corporation.

Aren't they in breach of contract by ignoring my requests? What is weird too is that we were never financially approved; all they did was run a credit report on us and that had a couple of things on it that would have prevented us from moving forward, but they didn't care. They just took our word on it and took our earnest money as well. Isn't there anything out there for the consumer to protect them? We told them 7 days after signing the contract that we wanted out. They had just poured the concrete. There were no losses for anyone at that time. I think that they have stalled on purpose. We signed the papers on August 27th, backed out on September 3rd.

I did not get any kind of correspondence from them. And only after complaining to the marketing manager for weeks did I get a letter from Julie ** that said that, "pursuant to the terms of our agreement with you, your decision to not close escrow is a material default." What about the rest of the agreement which states that I have right to arbitration? I think my anger is in the fact that I had to complain to the marketing manager who just happened to get my message on the Woodside Facebook page that anyone contacted me at all! It took my communication with her to even get a letter from Julie ** dated Oct. 3rd. They don't care about customer service - that is the bottom line.

We were told we would not be getting our money back because a change was made to the shower. They said that the shower would cost them $4,000! They also told us that they could cancel the agreement without our signatures and they would still keep the money. They don't care, they can just sit there on their so-called corporate thrones and play god with your money. They don't realize how much $2,500 is to a couple. How could they? They are a big corporation. My advice is buyer beware because they don't care.

My apartment had been rented. My family is now living in an extended-stay hotel. I sent WoodSide Homes an email about what I saw on the HUD site. A few days later, they had a site inspection from HUD. Maybe I should be paid for the work I did. It is now August 9 with still no word on our move in. The only good things about WoodSide Homes so far are the sales counselors, construction managers, and that I was able to use my garage as a storage.

Metlife also has since closed its mortgage division. I was told by the sales person at Woodside that a cancellation form was being submitted; however, to date I have not received any refund of my earnest money. Do yourself a favor, do not deal with Woodside Homes. It seems from my experience as well as those of others posted on this site that they have a pattern of not returning earnest money and of referring to home loan lenders who do not finalize the loans or go out of business.

Instead of accepting my notice he fired me. According to the terms of my contract, if I gave a 2 weeks notice I would receive my commission. Scott decided that he was not going to pay me. I did file a claim when they filed bankruptcy and still have not received the $9,500 that they owed me. No one should have to work under pressure from their boss and no one should be treated with disregard because Woodside does not want to pay you. I encourage everyone to stay away from this company. They operate under lies, dishonesty and false information. After I quit working at Woodside, Scott sent me a personal email which I forwarded to the company’s attorney because it was harassing me.

The second issue with the kitchen counter is that the faucet made too close to the wall that compromised function because it budded against the wall. It also left a very small space in between the sink and the back wall, making the crevice inaccessible to washing or cleaning. The other non-appealing factor about the sink is that it is built on top of the granite but I wanted it to be placed underneath the granite just like the model home. But the senior salesman said it is too late to make that change and it would be too costly. However, no one at Woodside had ever asked me how I wanted the sink placed or how I would want my granites cut (square vs. round). Also, the back splashes are cut 5 inches instead of 6, which is promised on paper.

After three walks, I finally realized that my house has no pantry, which was promised and evidently part of my house floor plan. When brought forward, Mr. **, just like Carol, said that my house was built under the old floor plan which isn't supposed to have the pantry. Thus far, I gathered that I could not compare my house to either the model home or the floor plan that designed my house. When asked for a copy of the different floor plans and dimension/accessories that's supposed to come with the different floor plan, ** denied me the information and suggested I should come back some other time. Woodside Homes refuses to make any changes to justify what I paid for or what is in my floor plan. Their excuse has always been that my house is a different floor plan and I can't compare it to even my own floor plan that they gave me. They enforce me to buy the house as is or forfeit and lose the deposit of $7,002. Please help.

After supplying all paperwork asked of us, MetLife, after several weeks, told us that the loan was not possible. We called Woodside, and they referred us to Jared Arambel, Inc., a mortgage broker with contact number (702) 281-2805. It's their other preferred lender. Jared, after another 3 weeks, said I was approved by (Amtrust Bank), and we would close about May 1. Then, it went to May 15. I already got/paid for the appraisal ($340) and had done our walk-through of the house. And then May 15 came and went. Jared emailed me and said there was a problem with the lender. Everyday, he said two more days, next week, or next Monday! At this point, the house we rented was half packed up and I had given notice to our landlord.

Jared finally called and said that the division of the loan company my loan was with just closed down, so the loan would not be funded. He later said they changed criteria with no explanation. Whatever the reason, we still did not have the loan. Jared said he would submit to another company. Luckily, my landlord gave us more time, until the end of June to move out before the new renters moved in. June 31 came and went. Still, there's no news on the loan. I was getting nervous, so I questioned Jared. He said things didn't look good, so I insisted he go to another company. We were running out of time. This was insane! How can a loan take so long!

Jared got us approved finally again! This time, he added my grandson on the loan (per Jared's urging to more easily qualify). I had to pay for another appraisal ($400) and pay off about $700 in debt to improve his credit score (again Jared's directive). After another 3 weeks of waiting, finally, the loan papers were signed on August 4 by me (Rose); and my grandson (Nicholas) was to sign the next day, August 5, at the title company. On the morning of August 5, Jared called and said Taylor, Bean & Whitaker Mortgage Corp. had just went under, and the loan was dead again! This time, it's 2 days before we were to move in.

By now, we are so frustrated and fear we are not going to have a place to live, since the landlord has rented our house. Jared spent another week and told us that Wells Fargo now had our loan and we should know soon. Tomorrow, a couple days, next week? He never returned our call, and we felt used and abused and cursed at this point. He finally admitted he could not get the loan from Wells Fargo.

On August 18, we called up our original lender, whom Woodside would not use because they insisted on their preferred lender. We asked to please help us get this loan. We got them paperwork at 7pm that evening, and within 24 hours, they gave us an approval. Molly (from our original loan company, The Ziegler Group) called Woodside to say we were pre-approved and told them they were trying to close quickly and are trying for funding in 2 weeks.

I received a letter from Woodside that week stating that my contract was cancelled and the $5000 would not be returned to me. I contacted Brenda and Carol at Woodside, and they said they would hold the house for us at a rate of $87 per day until we got our loan. We paid Woodside another $609.00, which was received by Brenda. Two days later, our loan company told us that our loan would be approved with another $10K debt buydown. There is no way we could come up with that amount of money in 2 days, and Woodside was not willing to extend our contract without charging us $87 daily until the loan was funded.

We feel like Woodside extorted money from us, when it was their fault we never got the loan back in May and again in July. I do understand that Woodside had no control of Taylor, Bean and Whitaker going out of business the day we signed the loan papers; however, neither did we! I do blame Woodside for referring us to Jared Arambel, who did not do his best to secure a loan for us. The fact that we could not use our lender was crucial in this scenario. Had we been able to use the William Zeigler Group initially, then the loan would have been funded months ago.

John (salesman at Woodside) stated there was a lawsuit against our lender (William Ziegler Group). This, we found out later, was a lie; and in actuality, there was a feud between this realtor and our lender. The feud was over Woodside's questionable appraisal, and William Zeigler advised his clients to request earnest money back and that the contract be terminated. The William Ziegler group did not agree with Woodside's business practices and told the client to take the earnest money and find another house. This did not sit well with John (Woodside's salesman), so he bad-mouthed William Ziegler and made sure we did not use him for our loan. We should get our $5000 earnest money back as well as the $609 holding fees!

It had bad tiles and after 3 visits to our home, they agreed the tiles were bad. They gave us only 2 replacements and now, actually immediately after we bought the home, could not match the tile. We had to have our entire house of carpet and padding replaced, we bought upgraded padding but they put something else in, with bumps and lumps and which is dirty. When they switched the carpet and padding, they used my vacuum without permission and left a mess. Our home has probably 100 cracks in the stucco, needs paint and is only 10.5 months old. I'm on social security disability and the extra work for me is aggravating my problems. So much for the American dream.

Does this mean I am just up the creek? Because they filed Chapter 11, do they get away with shotty work and stringing me along for four years. Are the class action suits filed against them by other homeowners now lost?

We contacted our representative at Woodside about the drainage problem...his reply was "once you put grass in, it will be okay. They even came out and put sand down to keep it away from the foundation and force it out into the yard. Our grass had died. as a result of so much water. They added more dirt and put down grass seed, even though I had paid for sod to be laid down.

Finally in May 2008 after Woodside stated that they had done everything they could be held responsible for in regard to the drainage issue--they were done helping us and it was now our problem to deal with. We decided that we weren't going to let them get away with it and filed a complaint with the Arizona Registrar of Contractors about this drainage issue and several other issues that we felt were still unresolved.

Woodside were forced to correct the drainage problem and replace the grass in the back yard with sod, but the drainage problem had to be corrected from the backyard out to the street in the front yard...which meant a ditch had to be dug from the back yard to the front street to allow for proper drainage. If they would have listened to us back in the summer of 2005 while they were building the house. Anyway, as a result of this drainage issue, our level front yard now had this ditch running down the side of it -- looked so stupid.

We still have this big ditch in the gravel area on the side of our house, but they have added so much gravel that it is not so noticeable. They had to replace half of the front yard grass as a result of them correct the drainage issue, which is another one of the items we had reported about them. After many other phone calls and complaints, they finally agreed to level the rest of the front yard to try and level it so as to reduce the affect of the ditch. They did a pretty good job...not perfect, but much better than it was. this also meant they had to replace the other side of the grass in the front yard which we had been arguing with them about the health and condition of since it had been put down some two years prior. that grass was the second yard they put in because the first landscaper they sent out made such a mess of things and they ended up replacing the sprinkler system in the front yard because that was such a mess too.

another issue we had reported to the Registrar and they argued there was nothing wrong with. Their own landscaper agreed it was done improperly from the very beginning. Another issue we had reported...the carpeting. Get this. the design center even sent an independent inspector out to review our carpet. He filed a report and it took us over a year and reporting it to the Registrar to finally get a copy of this independent inspection. He found nothing wrong with the carpet stains we had complained about, but he did report how he had issues with the installation of the carpet...yes you guessed it.

another issue we were complaining about. It gets better. when we produced this inspection report and pointed out the independent inspector's issue with the installation neither representative from Woodside -- Stacey K. or his supervisor were aware of this statement in the report. They were so shocked. they did not know what to do or say.

Woodside has done a lot of work to try and correct these issues--we still aren't sure that the drainage issue has been corrected--still have some accumulation of water in the back yard. And now today they filed for Bankruptcy. File your complaints with your state Registrar of Contractors immediately! We also filed an immediate appeal with the Arizona Registrar of Contractors. You only have approximately 20 days from their initial ruling to file this appeal--so don't wait!

Still waiting for our date in court to hear our appeal we filed with the Arizona Registrar of Contractors on several of the issues they refused to address, or the inspector from the Registrar's office did not agree with us...one being the carpet, even though the inspector from the Registrar's admitted he was not a "carpet" expert and after we showed him the report from the independent carpet expert hired by the design center stated there was an issue with the installation. Don't give up, but be aware of your rights. You have two years from the last time they repaired an issue on your home to file a complaint about that issue.

In this area, my front door has been adjusted five times and replaced once. It promptly cracked again. They tell me the issue is a drainage problem and agreed to assist with having the lot regraded. Like most things they have come to tell me, they have not helped and sent a letter telling me it was up to me. I used their preferred contractor who had given me a bid and they say they are coming out but they don't.

I have contacted Stacey K since he stated in two different letters to me that Woodside Homes will help me through this process. Deb from Woodside Homes had initially been out to my house numerous times and told me to change all my landscaping which I had already done. After that, they said it was a drainage problem.

Last night I was laying in bed and I heard the final quadrant of my house crack. At this point, I'm exhausted of the lies they tell and the help they say they are going to give me that they don't. I'm tired of tripping over the cracked tiles on my floor and trying to mop it. I'm embarassed to have people into my house. Woodside claims we are responsible for the drainage problem because a pool was put in (someone owned our house for one year) but, how can I know for sure the drainage problem is really because of this? How do i know it was done properly to begin with?

Woodside has already settled (I think out of court) two houses in the neighborhood. One is exactly like my model with the same exact problems. I'm looking for a lawyer at this point. If I could contact the family who settled and asked them who their lawyer was, I would but they have moved out of their cracked house. Its been a nightmare for us. I can't believe they can continue to build homes and not care about the ones that they already built that are falling apart.

I've already replaced all my landscaping per Woodside homes recommendation. I've put in artificial turf to eliminate the watering of the grass. All of which they told me was good but now say is not good.

all matters resolved and i have been been made whole.

We called the sales agent and after a lot of arguing concluded that the issue was due to a color coding change. Woodside Homes decided to change their flooring contractors and now the yellow color code means Vinyl and not Tile, so the agent was confused when she told us. We told the sales agent that we wanted the tile since it was her mistake and that we were told that it would be included when we signed the contract. She asked Tim Mcguiness the president of the California branch and he blew us off. We were told that we could back out of the home and lose our deposit if we didn't like it. I preceded to call the main branch in Utah (they simply forwarded the message to Tim).

Finally after calling the main branch non stop and leaving numerous messages, Shelly Sromalla (Director of Escrow Services) called us and gave us the same run around saying it is our fault and we misunderstood. I was very nice to her and explained that I simply wanted Woodside Homes to work with us and that maybe we could come to some type of agreement. They were simply rude to us and tried to bully us around. Today I received a letter in the mail stating that we can pay for the upgrade if we still want it. Instead of returning my NUMEROUS phone calls they sent me a letter.

In a area were the market is so saturated with foreclosures, I am surprised. I will report them to the BBB and the local new station, anyone else have any ideas. I want to warn others so they do not get cheated like us. The solar advantage is not worth the pain and frustration they have put our family through.

Incorrect flooring in our brand new home. $10k to fix the issue

I arranged for my own appraisal which was lower than the contract price. They have refused to lower the price and refused to refund the deposit. I will report them to the Better Business Bureau and the Nevada Attorney General's office. I assume i will have to sue them to recover my deposit.

$10,000

$10,000 plus attorneys fees.

This was not acceptable. They were trying to force us to purchase the home eventhough we felt this would not be a good loan. When we began to question everything,and look for other financing. They sold the house out from under us for $140,000 less. The point is, they were very unprofessional, their mortgage person is unavailable within their timeframe to be approved. I think they do this on purpose to keep everyones' earnest money and then claim it was the customers' fault. I am pursueing this.

Maybe we can find a lawyer to take this case. They have an arbitration clause in their contract, but I know they have violated some mortgage laws. If anyone is interested, please contact me. Maybe we should picket them to warn other people. This is very wrong and unethical to say the least. I am very disappointed in their integrity.

Financial hardship and health problems

There was a three page list of unfinished or missing items on December 29th, 2007. After the verbal abuse by Brenda Skaggs on December 29th, 2007, I have tried every avenue to get the chain of command at Woodside Homes Las Vegas and at the Corporate Offices in Utah but no employee will give any information or return any phone calls or emails. I finally got in touch with Michael Kerns, the Sales manager for Woodside Las Vegas about three weeks ago. When I finally had a chance to speak with him, I asked to meet with him to discuss the problems I have had, however he said to me he does not have to meet with me, he does not need to meet with me and he does not want to meet with me. He went on to say I was ******* him off and that he has final say and there is no one above him who will say differently. I was told the corporate office would not help me and I would be refered back to him.

When I called the corporate office immediately after our conversation, only a receptionist would speak with me and when I kept insisting on speaking with someone in charge, was told the corporate lawyer gave instructions to have me leave a message, which naturally was never returned. Since then, the 30 day walk through was done and was promised that a Woodside representative would be responsible for ensuring all matters would be properly attended to. There was no one present during repairs and workmen kept approaching me for guidance. All of them spoke Spanish and I could not communicate with then properly, in addition to which they constantly interrupted my work. The final straw came when I was told an outstanding item would not be addressed to my satisfaction.

I was advised in a letter that while Woodside has tried to make up for my frustrating experiences by fixing things they should not have, the replacement I requested for a damaged threshold was the proper one and they would not match the other two thresholds beside the replacement. I must now accept the unmatched threshold because the company is allowed to provide modified replacements. The door jams of my front and back door are still unpainted after repairs. There has been no apology, regret or admission of guilt from the sales office. In fact I have been met with outright hostility even though I am the injured party.

My health has suffered since my move. I lost 15 pounds from the stress of dealing with Woodside. My work has suffered from constant interruptions to my days from workmen in my house on a regular basis. Most of my finances are tied up in the purchase of this property with little funds extra to pursue a legal battle. I would like to know what my options are legally and perhaps work out an arrangement with an attorney for services provided.

I have been advised by my real estate company, Prudential American that I may be wasting my time, energy and money, trying to get some satisfaction from Woodside but I am extremely upset that anyone purchasing a new home could be treated this way while the builder shrugs. Surely there must be something that will hold the builder legally responsible and how could it be that these big companies can provide a sub standard product at closing, completely drop the ball on service or any pretense of professionalism after funds are transferred and get away with it. I strongly believe, the closing was rushed to ensure the builder had my funds on their books for their 2007 year end closing.

I thought everything were fixed until last month, December 2007 when the water backed up one more time on the bottom floor bathroom. I contacted several phone numbers of Woodside Home (it happened on a Sunday after Christmas) including their emergency number. After several hours, I was able to contact Jennifer (Sales Rep at Woodside Orvieto Office). I told Jennifer that I could not get a hold of their emergency number. She called me back after a few hours and told me that she left messages with some managers and advised me to go ahead and call one of their contractor Bianki Plumbing. I tried several minutes and even left at least 3 messages. When I talked to Jennifer again, she advised me to call any plumbing company. Roto Rooter came after an hour and fixed our plumbing problem. We were charged for $148.75. According to the plumber, the main line from the bottom bathroom was clogged (Kelly C10) with soap accumulation due to cheap construction of the plumbing system. He also stated that new homes have a Kelly C-10 at the backyard which we don't have installed. After a few days, Bishop called me and said that he will come by and send some people to take a look of the problem with our plumbing. He even stopped by and took a look at the copy of the bill from Roto Rooter. At that time, I could not give him a copy because my copying machine had ran out of ink from it's cartridge. As Bishop had requested, I placed a copy of the bill on our front door for him to pick up. It has been more than 2 weeks and he had not pick up the copy of the bill.

Although Woodside Homes have had sent their people to check of the problem, the plumbing problem continues. We are asking from them to refund the $148.75 that we paid to the Roto Rooter plumbing company plus replace or redo the whole plumbing system and install a Kelly C10 (according to the Roto Rooter plumber) at the backyard. They also need to replace the carpet on the hallway. We have suffered too much with the bad plumbing system where we had lost so much time waiting to get it done right.

The company responds:

According to Woodside Homes records, this homes warranty issues with the patio door have been addressed and repaired since November 2007.

Woodside Homes Corporation

Chris Kane

Warranty Service

At this point, naturally, all funds had changed hands and documents were signed. The house was filthy and unfit for occupation. There were also several missing components and unfinished issues that were promised to be addressed by move-in date. When Brenda Skaggs, the Woodside Representative, was contacted on the issues, her attitude was scathing, HIGHLY abusive, disdainful, dismissive and the most unprofessional behavior ever witnessed. As much as we were disappointed with the problems with the unfinished product, the attitude of the Woodside representative was the most attrocious. No consumer should be treated in this way, especially given the cost of the homes at Woodside and the selling points of their website. Woodside Prides themselves on a great product and service and frankly the service has been so terrible. Given her attitude, Brenda Skaggs should not be allowed to represent any seller and I am thoroughly disgusted with the experience. She turned what should have been a jubilant time into a nightmare. The excitment of the New Year and moving into my first home was thoroughly ruined by this Woodside representative and I want something to be done. I'm not sure what steps can be taken at this point. Today is January 5th, 2008 and there are still several missing conponents to the house, including the keys to the garage which was promised to be delivered from Brenda by January 2nd, 2008.

My take on this situation is that Woodside wanted to close on the house before 2007 ended at the expense of the client and the final product. I also think that once documents were signed and funds changed hands, Woodside and especially their representative no longer cares how the client is treated or how their issues are addressed.

In the previous months before Sep 2006 we notified her a few times by phone that the door needed to be fixed but each time she wouldn't send a repair guy until the BBB complaint. The repair guy only placed a quick fix which consisted of a piece of plastic so that the door could close right. A few months later, the door went back to the same position (had the look of being open) and wind kept coming into the house. This is now around Sep 2007! I again contacted Chris Kane to get it repaired but each phone call was left with, I will get someone right on out there, or You have not called me, otherwise your phone call would have been written down.

Because of those numerous excuses we filed again another BBB complant which was closed as unresolved. Since phone calls weren't going anywhere with the warranty manager, my husband and I have been to her office a total of 3 times. The first was to get the door replaced which was finally done.

The second was to get the door and trim finished (moldings pasted back on and placing putty on the cracks). Now the third one was today.

In addition to the non-qualification, my spouse and I found other issues that we feel were not professional nor of proper business acumen:

-The home builders sales staff touted? an increase of $5000 per phase increase in value in front of potential buyers when in fact they lowered the price by 23k

-The home builders sales staff failed to make it to a meeting they made

-The home builders sales staff stated we dont need your signature to release the home back to us? and would no longer communicate with us from that point on

-The home builder failed to respond to the last two letters sent to them

-The home builder lowered the price of the home after our contract more than $23,000

-When notifying the sales agent that the wrong color palette was written on the wall the agent dismissed us stating Dont talk to me about colorit is was it is? A few months later it was confirmed that the builder painted our home incorrectly.

-The home builders sales staff called our realtor three weeks before our walk-through date and said we were in breach of contract.

-The home builders sales staff would not identify how we were in breach of contract and told us we were no longer allowed to contact her that is was now in the hands of their Corporate. When contacting Corporate we were informed that they couldnt help us it is in the hands of the Sales Agent. When asking for the Chain of Command, information was denied

The home builders sales staff failed to return phone calls about arbitration questions.

The home builders headquarters would not contact us after issues with the sales staff yet had the sales staff contact us.

The home builders accounts receivable failed to return a monetary instrument to me.

The home builder has failed to return earnest monies to me.

The home builders sales staff erroneously reflected sales of the model homes well over $900K when in fact they did not and this mislead potential customers believing that the values would soar to those amounts if they purchased there. This happened just before they reduced the pricing of their homes.

Your investigation into this matter would be appreciated as I know many other unhappy customers in the valley have had this same problem and need your assistance. The builder needs to return the $10,000 earnest monies to us as well as any other unhappy customers.

When I did talk to Marilynn, the sales agent, about my concerns she didn't seem like she cared to look into the issue or try to find the correct answers. For example, the loan agent that I was working with through their company had told me that I had to purchase home insurance before my home loan can close.

So, I called an insurance agent and one of the questions they had asked was if there was a fire hydrant within 1000 feet of my home, so I called Marilynn and she said that there is one inside of the court where our house was located. I didn't really trust her answer so I went to go look for myself and it turns out that the fire hydrant was at the end of the street. She also hung up on me while we were having a conversation regarding my concerns with the way that they had paved my driveway, which I thought was very unprofessional.

Since they told me that the house was going to be done in February I had put in a trasnfer with my employer from San Jose to Visalia resulting in a pay cut. If I new that the house was going to be delayed more than 2 months I would have stayed in San Jose longer. I have been paying rent for a room here and also rent for a storage unit here for my belongings. So, it has been a financial strain on me moving here too early.

I was told by three or four employees of Woodside that they strive in customer satisfaction and also finishing a home in only four months. I signed a purchase agreement back in Oct.. Four months have passed. I was also told that all options are available for my house before my deposit. I gave a deposit of $10,000 on the following week after our conversation which was 10/12/05. It was then that i was choosing my options and i was told that i was not able to choose a few of the items that i wanted for upgrades because the deadline has passed which i was never informed about. I also had to pay approx. $6,000 in upgrades that the builder chose which i had no say so about.