Woodside Homes Reviews

Several months went by and more deep cracks continued to form across the whole living kitchen and dining room. One crack even extended all the through and to the outer edge of the foundation. At this point, we told them we wanted to get a second opinion on the structural integrity of the foundation and asked if they could hold off on construction until then. They said we needed to set up a meeting with the VP and contractors first, only to find out they went and filled the cracks with epoxy before the meeting, and before we had an opportunity to get a second opinion.

Considering the price point of these homes, you would think they would ensure quality of their product. It felt very sneaky and dirty that they covered up the cracks before we could have them looked at. Even worse, they only covered up the cracks where it was showing. One of the cracks led under the shower, which they installed and just epoxy around it. So now whoever bought this home has a cracked foundation with open cracks underneath the shower. They refused to work with us or help us to feel comfortable with such an important aspect of the home. They would not give us our deposit back. They don’t ensure quality or care about your concerns. Everyone knows the foundation is the most important part of a home and cracked in the foundation will continue to grow bigger as the house settles. DO NOT BUY A WOODSIDE HOME! They’re only concerned with giving you a finished product not a quality product.

I turn the water on in the upstairs hall bath in April of 2021, and water was pouring through the ceiling downstairs. I called Woodside Homes and within an hour someone arrived at my home. I was told that they would have to open the ceiling up, to see what was going on. They found the plumbing under the bathtub had not been properly installed. This bathroom rarely had been used. I always go in there and do general cleaning and run water to keep the drain clear. It took almost 4 years for this problem to surface. A couple of weeks ago in this hall bathroom, the toilet wouldn't flush. I decided to have it replaced.

I have been replacing the cheap toilets that were installed when my home was built. When the toilet was removed, the lower part was packed with sewage and the flange was packed with sewage. This bathroom rarely gets used as I stated earlier. The plumber snaked the drain and dropped a camera down the drain to see what was going on. He found a belly in the pipe and some other issues. He stated that the plumbing had not been installed properly. I contacted Woodside Homes several times before I got a response.

Woodside Homes has omitted my community off their site to request service. It took me some time to find a phone number to contact them. The customer service representative that called me was an individual I had dealt with more than a year ago. I had water coming into my upstairs balcony door when it would rain. My window cleaner who comes out yearly noticed that the sliding door was not installed correctly. Jeff is the customer service representative that came out. He insisted that the door was installed correctly and poured some water directly into the drain to demonstrate that the water was draining. When rains, the rain doesn't pour straight into the drain! I didn't argue with him. I hired someone to properly reset the door.

When Jeff called about the plumbing issue, he tried his best to manipulate what I told him. I called the plumber that found the problem and he spoken with Jeff on a 3 way call. Jeff immediately wanted him to hang up. Jeff started raising his voice at me and spoke very disrespectful to me. My significant other came downstairs and heard how disrespectful Jeff was speaking to me and asked him to stop. Jeff continued on until my significant other raised his voice and Jeff finally lowered his tone. He continued to try and manipulate everything he was told by my plumber. I asked Jeff for his boss' name and phone number. After requesting this information four times he gave it to me. His tone was quite different at this time, and he stated he had been communicating with his boss about this issue. He said he was quite busy and he would call me back before the end of the day.

When he called back he stated my home was old, and out of warranty. He is correct. My warranty is out, except for structural issues. Latent defects in plumbing that was not properly installed when my home was built, as a part of the structure of my home. Jeff also told me that Raptor Plumbing installed the plumbing in my home when it was built. I sent a video to Jeff that was provided by my plumbing technician.

The following morning I called Jeff's boss Jacob. Jacob was very cocktail and rude! I asked him to lower his tone with me and he stated he was 6'4 inches tall and weighed 400lbs. He said it in a way that frightened me. Jacob told me that they could call Raptor Plumbing to come out at look at this problem, but I would have to pay for it. I had mentioned to Jeff prior to this I was on a fixed income and couldn't afford these expenses. I also told Jeff that I had my home built so that I wouldn't have to worry about maintenance issues such as major plumbing. I keep my home very well maintained and my neighbors can vouch for that. Jacob sent me a text message for me to agree to paying Raptor Plumbing to come out to assess this problem. I agreed to it, because I don't want this problem to worsen.

The following day I received a phone call from Jacob and Jeff. Jacob stated that I had been through a lot and Woodside Homes would pay the Raptor Plumbing inspection cost. Jacob stated they were going to have all the plumbing lines inspected by Raptor Plumbing to see if there were any more plumbing issues. I have four bathrooms in my home. I have never had any backups from my drains or toilets. I've only heard the drain from the laundry room gurgling at times. The gurgling would occur when I hadn't used the washer. My laundry room is next to the hall bathroom with the plumbing issues. The gurgling stopped when the drain was snaked. Jeff and Jacob arrived at my home along with a man from Raptor Plumbing. Raptor Plumbing representative dropped his camera into the drain, but couldn't fully see through the sewer line because I have standing water and sewage stuck in there because of the belly in the pipe.

Intimidating and manipulating a woman says a whole lot!

Jeff and Jacob also stated to me if Raptor Plumbing would not own up to the plumbing not be installed correctly, Woodside Homes was not going to foot the bill. They reminded me again my home was old! Woodside Homes contracted Raptor Plumbing to install the plumbing in home when it was built. If Jeff and Jacob was properly trained they would know this is a Latent defect and plumbing is also a part of the structure of my home. I am a sixtyone year old widow and I invested in numerous upgrades when this home was built.

If I had known that a Woodside home would be considered old at six years, I would definitely not have dealt with them. They are training their employees to bully and disrespect a woman, and going above and beyond to not correct plumbing that has not been properly installed. Jacob also told me that Woodside Homes no longer uses Raptor Plumbing because the head guy is difficult to deal with. I hope people who are interested in doing business with Woodside Homes, will read this review, before investing with them.

The one thing I advise. Which we didn't do is even if it's a new home get a home inspector! We thought we had an extended warranty because we have a calvet/va loan and it's only for foundation and structural. We now have a nice, pretty deep and long crack in our ceiling which is from a leak that when I talked to customer service said happens when you plunge the toilet after it backs up..it loosens the seal? We have had few issues of doing that and I sure hope my toilet is more durable than that (LOL).

I also tried to get inspection documents from the my city. VERY little notes and no documentation on any issues found (what it was and what was fixed). We are now going to pay out of pocket for a home inspector (which we should have done awhile ago) to really take a look at our build. I now believe and after reading of similar issues this is a systemic issue with Woodside and their poor craftmanship. Will never buy a woodside home again. Nor will I recommend.

In 2022 we had some torrential rainfall in which our downstairs bathroom developed a bubble in the wall which was water coming in from somewhere, we reported it and the builder had someone call only to say they couldn’t fix it it was probably due to moisture. It was never fixed, during that time the upstairs laundry room Started leaking from the vents, it was reported, nothing was done. So since 2022 went had intermittent leaks in our laundry room, now with water spot damage and the room next to the laundry room has water stains on roof. I have submitted a work repair request as of today so they can take responsibility for building these homes cookie cutter and cutting corners and the roof where the solar panels are is faulty and need to be fixed asap. The next step is legal action. There are way too many familiar complaints here with the same builder

The biggest obstacle we encountered was our HVAC unit. We had no idea that it wasn’t properly wired until a few days ago. I came home from work and realized that the upstairs portion of our home was 79 degrees (it was only 70 degrees outside) The AC on our lower level was functioning properly. However, when I turned on the upstairs AC, the temperature failed to decrease even after several hours. Fortunately, we had already scheduled an appointment with the company to install a towel rod in our master bathroom (after some deliberation, we had decided we wanted it up). They had offered to install it for us if we chose to proceed.

It took a few weeks for the guy to come do it, but we weren’t too pressured for time. The guy was able to put our towel rod and identify the problem with our AC. We are still waiting for someone to come later today to (hopefully) fix it, but regardless we are grateful for their help and for honoring the 1 year warranty. Despite these issues, we have loved our home. The home itself is built quite well. The neighborhood is quiet and beautiful, and we love the upgrades in our home. No problems with HOA. Overall, we are satisfied with our choice to purchase through Woodside Homes.

Their motto after sales is deny deny I think and I'm pretty sure 90% of just our community alone has problems still! I had to fix my own garbage disposal external drain port because the plumber left the dishwasher plug in it and it flooded my kitchen right when I moved in. Put in a ticket and no one has ever responded back! Don't walk away from Woodside but run away! And should you buy from Woodside, get everything in writing. I have email trails and messages saved but they still tell me in writing or it's null and void what the previous rep agreed to.

He found over 37 pages of issues, From air ducts not connected, to gas lines not hooked up, vents not sloped the wrong way. We even found an attic access drywalled over. Drywall patches not painted, walls not textured or painted, HVAC systems not working properly, the list goes on and on. Sad and frustrating that Woodside doesn't seem interested in making it right.

Not only is there a problem with their perception of priority and time, but the things that were actually worked on were done horrendously. The house looks cheap. It looks nice on the outside, but walking inside, you can tell that things were done without care and that shortcuts were made. They hung up a clearly scuffed, defective cabinet. They left a lot of uncovered holes in the process of installing light fixtures. They claim that they are low on resources for the stone on the outside of my house, however other houses were completed before mine. You can see the glue used to cement the sinks to the table in the bathrooms. There is still no doorbell. They did not wire the fiber cable to my house when it should have been done before I moved in. When contacted about that, it was somehow made my fault for not telling them about this sooner. I wish I did not close on this house. I feel cheated and lied to. I would not recommend this company to anyone. Now I'm stuck with this expensive problem.

We're now closing in on 9 months from signing (today is August 18) with no end date in sight. Our cabinets were supposed to be in over 3 weeks ago, and there's still no timeline for their delivery. Every week, we're told that the cabinets could arrive "any day now" and every time we ask for an update, there's radio silence on the other end. We've been told that we'll receive an update by the end of the week, and still hear nothing by the end of the following week. Updates have been far and few between, and it feels like pulling teeth to even get a half-assed response from their front office or construction lead.

We've been told that the "industry is a mess" right now, but we feel like Woodside is the real mess. Homes that broke ground after us have had their cabinets and flooring installed while our home sits empty. There is no explanation provided, and no attempt to make things right for us while we sit confused and losing hope by the day. I'm full of regret about trusting Woodside to build us a home. We feel misled and wouldn't recommend this experience to anyone.

We paid for a brand new house and we're pulling teeth to get items completed correctly one by one. Our garage floor had cracked concrete and it's taken four separate visits to have our garage fixed. Our house was handed to us with it still having dirty cabinets, and putty still visible throughout the house. It's been 6 months and we've asked to have our issues escalated to management and yet to hear back. Completely absurd and would definitely not recommend buying a home through Woodside. They're rushing their jobs and passing on the crappy unfinished jobs to their customer service team. I know many other residents who moved in around the same time encountering the same issues. Awful, awful communication amongst their team as well.

Original Review: May 17, 2022

The sales team did a great job, not sure if I was supposed to receive a gift or not from Woodside. After moving in for a few days, some items in the house did not function. I called the site supervisor and he was extremely helpful, tried to repair things himself. After being unsuccessful, he forward my concerns to Woodside's representative and it has been two weeks with no response. Our Woodside realtor can't get a hold of him too. I was patience enough but now it seemed like as long as they get your money, communication stops.

The fact of the matter is, the house you are getting is built poorly throughout the entire process. I wouldn’t be so upset about delays for fixes if it weren’t for the house itself being of such poor construction to begin with, but the quality issues in these builds are undeniable. I have a brother-in-law who works in construction who I had come inspect the work, and he could do nothing but laugh at the low effort, corner-cutting methods utilized. Every contractor I’ve had in the home to do work since moving in has shared a similar sentiment. For Woodside Homes to take such little pride in their work and not back up the big talk that the sales team will feed you throughout the entire process is nothing short of disappointing.

In addition to all these issues, the purchase price you’re quoted at the initial sales meeting will go up by $30-50k by the time you are finally through the waitlist and it’s your time to sign the purchase agreement. The whole process leaves a horrible taste in your mouth, and the overpriced home is not at all worth the poor level of quality put into it.

"But wait, we can't tell you what is your number on the list. We may contact you if we would like." Sounds like a scam. And one person said they are sold out. The other person said no it is not. They will keep having release coming out and you may be called. With this kind of stupid attitude I for sure won't be giving my money to these thugs.

I messaged Vincent and Doug that I had no choice but to walk onto construction site behind my home to stop the insanity of BLARING MUSIC. They did not care nor respond to my sms. Their employee denied being told that playing music was prohibited on site and unaware of policy that Woodside has REPEATEDLY told me was known to all trades. After half an hour another set of Woodside construction employees AGAIN stated PLAYING MUSIC full BLAST. I then messaged Woodside team, again no response nor care or concern for residents, and had to go back to request music be shut off due to the OBVIOUS. WOODSIDE is not to be TRUSTED, they do not have any concern for the consumer, just the $$$$. Reports have been completed to pertinent entities, awaiting investigation.

Original Review: Upon moving into my home, immediately noticed garage was not working nor the heat. This after Woodside homes had done their checkpoint inspections. I had to have the heat/ac company come out (during the pandemic) 3 times to fix the wrongfully installed system. Was blocked out of my garage for 2 weeks until installer was able to come out to fix new garage door opener. Among other still to be repaired issues that have not been addressed by Woodside.

What has been the most pressing issue if the ongoing noise levels with their ongoing construction, with subcontractors ALLOWED to play their ongoing blaring Spanish music disrupting working from home and residential living. Woodside corporate has been made fully aware of this issue and has done almost nothing to stop this intolerable intrusion on our day to day living. I have even requested I be supplied with hearing protection, to no avail. I have developed tinnitus and ocular migraine headaches due to Woodside violations. After 7 months of ZERO resolution, I am escalating this ongoing issue to my attorney. DO NOT BUY A WOODSIDE HOME, they do NOT care about you, only their bottom line$$$$.

Original Review: March 4, 2021

My husband and I are literally 14 days into this transaction and have had the worst customer service with one of the associates. When asking for clarification on our contract agreement we were met with a hostile and very rude email response. I am now incredibly fearful of how our future transactions and correspondence will be going forward and considering canceling our contract. The only thing good I can say about Woodside is that the homes are absolutely beautiful with an incredible architectural layout and has a nice open concept.

The lack of quality in almost all of the finish work is astounding and everything I’ve called to have fixed has not been fixed right. I have had painters (Wasatch Mountain Painting) to my house three times now and each and every time the show up they have no clue about the work they are supposed to do despite their boss even coming to look at the work prior to them coming back. They actually had to leave one time because they did not have time to fix what needed to be fixed and before they left they added more blue tape to my walls marking things that needed to be fixed.

You can see every horrible patch job the painters have done, their way of fixing something is to literally glob a bunch of paint on it, they used drywall putty to fix horribly chipped door casing and then used a heavy nap to paint it making it blatantly obvious where they painted, they missed painting places they patched, hand marking on doors from when it was touched when the paint was wet, a lot of the caulking has pulled away from the walls and trim, there is no caulking around my tub and shower surrounds, you can see the writing on the baseboards through the one coat of paint they did, some of the trim wasn’t completely painted, everything I put on a shelf that was painted stuck leaving marks (including on top of the fireplace) and they are literally running through my house hurrying as fast as they can.

The texture on the walls have circular tool patterns all over, the measurement of one of the walls is written on it, there are other marks all over the walls from things running across it, there are lines all over from dry pieces of drywall mud being dragged across the wall and there are tiny bubbles all over the walls and ceilings. The trim at the bottom of the stairs was cut very jagged and the trim in the bonus room isn’t anywhere near strait and has a good sized gap between the carpet and the trim.

The kitchen island has caulking all over the trim, the side panels near the granite was chipped all up, the panel was cracked, there is damage to one of the doors for under the sink that was just painted over and a nail went through one of the rim pieces. There was a crack on the face pieces under my cooktop and that was properly fixed, along with placing trim to cover the chipped panels.

The vent hood is scratched and is not straight. I’ve tried to get it straight and I am unable to get it to stay straight. There was a ton of freezing cold air coming from the gaps of my kitchen cabinets that I had to try and fill to stop it. There is bump in the flooring front of the kitchen sink that bends the flooring when I walk on it and someone cut something on the flooring near the sliding glass door leaving blade marks on the flooring.

The sliding glass door trim was quite damaged and I was told I need to deal with it because replacing it would not be easy. I was then shown how to scrape the damaged areas with a blade to reduce the visibility. The doors had to be adjusted and still need to be adjusted because it is not sealing right and a considerable amount of cold air comes through. The screen doors also do not lineup and won’t lock.

The carpet is the hardest carpet I have ever walked on and I often wonder if there is even any padding underneath. When the carpet was installed they cut the door casings with their blades multiple times. Those were just painted over to fix. There is piece of carpet at the bedroom door threshold there is about two inches wide that is very obvious and looks ridiculous. I have also stepped on multiple nails on the stairs and thresholds. There is a considerable puddle in my garage when it rains or snows.

The rain gutters are unbelievably loud when it rains. They have placed a huge cold air return in the master bedroom where every single time the A/C or furnace turns on, it sucks the filter up (making noise) and then drops the filter (making a louder noise) when it turns off. I have been startled awake more times than I care to because of this.

My bedroom door does not secure shut, so when I have my bedroom window open the door constantly bangs. I’ve had to shove a sock in the door to stop it when I have my windows open. My toilets are constantly being clogged, which has never happened in any of my other homes I have owned in my 41 years. My shower trim was scratched and that was replaced. The master bath mirror was scratched and that was replaced. There are handprints on the walls all over the house. One of the hand railings was the wrong color but was replaced months later.

You can see where every nail is on the exterior trim. Some of the nails are not flush with the trim and stick out. Whatever they used to conceal nail holes is slopped on and in no way conceals any of the nails. The caulking was half assed, barely covering the area needed to be caulked and other areas were just missed. There is also cement splashed on the exterior near the garage. Finally, the home warranty supervisor came to see everything for herself and it has been weeks since I have heard anything back.

During the time of my final walk through I was unable to spend the time to really inspect my home due to work and had to heavily rely on Woodside Homes to assure quality work had been done. Clearly I was mistaken to trust Woodside Homes to insure quality work. I have been completely disappointed in my entire experience with Woodside Homes and now I can’t even enjoy my home because of everything wrong with it. I am not new to building a home and never had near the issues that I have had with my Woodside Home. I am left feeling terrified of the issues I can’t see and that I have completely wasted my money on this home. I do not expect perfection, however for just under $500,000 I do expect quality and some kind of quality control.