Woodside Homes

Purchased and closed on a home about 2-3 weeks ago, which has started building since February/March 2022. Not only was I rushed to close on this property, but the company is dragging their feet to get anything properly done. After the first walkthrough, there were plenty of issues that needed to be addressed. Things were not done until I was basically moving into the house. In fact, I had to be the one to make sure things were getting done. As a consumer, this is not my job.

We closed on our home 3/16/22. We were waiting for our exterior stone to be completed and when finally done they used left over stone from another home. Our stone doesn’t match and quality of work is poor. I’ve reached out to the Customer Service agent to see if they will come fix it and have not received a response back. The stone on the same style homes in the area and on model home does not look like the stone they installed at our property. Our home was not cheap and we decide to build with WOODSIDE because of the product they showed but the quality of work we received on our home is not the same. We’ve dealt with numerous issues since closing on our home 3/16/22 (i.e. wall not leveled, whistling hood, cabinet face missing, leaking tub, cracks in tub and etc.) which majority have been fixed but still waiting on a few things to come in or get redone but this coming will not acknowledge the poor quality work done on our stone.

While our home shopping and buying process was exciting and fast, our experience as homeowners with Woodside Homes has been very disappointing. Woodside Homes' website speaks of quality and the pride of craftsmanship. However, all we have experienced as homeowners are slew of electrical issues, lack of craftmanship and cheap materials, delays and excuses. It is obvious they can't wait for the 1-year warranty to expire so they can move on and not worry about fixing the issues they created by not building these houses properly. Buyer beware!

We signed on our Woodside home in Mesa, AZ in December 2021. We were so excited, and were repeatedly told by the women in the front office that they and the build team would keep us constantly updated throughout the process. From signing, they said, the home build process would take about 6-8 months. In January, we went in to make our design center selections. After those were sent off, we didn't hear anything for a few weeks and started to get concerned. We drove by our empty lot, and noticed that people who had signed for a lot after us were starting to break ground. Confused and frustrated, we emailed the front office women and were told that one of the women had unexpectedly quit, and she hadn't submitted our paperwork correctly, causing a delay in our groundbreaking. We were irritated, but figured it just a one-time mistake. Well, we were wrong.

My partner and I signed off on purchasing a new build back in March 2021, through many Covid related delays, we finally were excited to move into our home in December 2021. That week, we did a walk-through early in the week to call out any repairs that needed to be fixed before our move in date. On the day of our move-in (1 day before xmas) half of the items were still not fixed, replaced or finished correctly and still have many outstanding items. We received our keys a day before Christmas only to be rushed in and have the house with many outstanding items to be completed.

The sales team did a great job, not sure if I was supposed to receive a gift or not from Woodside. After moving in for a few days, some items in the house did not function. I called the site supervisor and he was extremely helpful, tried to repair things himself. After being unsuccessful, he forward my concerns to Woodside's representative and it has been two weeks with no response. Our Woodside realtor can't get a hold of him too. I was patience enough but now it seemed like as long as they get your money, communication stops.

Buying a home from Woodside Homes was the biggest financial mistake of my life. Woodside Homes not only has the worst quality control and workmanship of any builder or any home I’ve ever been in, they will also provide zero communication and help after they’ve rushed the house to their idea of “completion.” Six months later, and I’m still missing essential items (cabinets that were promised shortly after closing are still undelivered) and have had zero additional work or fixes completed despite the multiple promises, “I’ll get back to you”s, etc etc.

On 3/29/22 we are experiencing another plumbing leak in our 2nd story plumbing that is leaking down to the 1st story roof. We experienced a leak from our shower upstairs in 2020 because our shower was sealed incorrectly. Now another plumbing leak. The plumbing was not done correctly. We highly do not recommend purchasing a Woodside home as their workmanship is not per riverside county code.

I bought my 1st house from Woodside Homes and spent 450k. Since day 1 facing a lot of problems- water stands on driveway, indoor outdoor walls are full of cracks, paint wearing off near the windows, not properly insulated as you will feel a cold air flowing though closed doors and electrical outlets. All these stuff is normal per warranty manager and I have to wait for the cracks to widen up so can patch up and paint them. Per warranty manager the cracks are normal as the house was built fast and build in summer and given references of other houses In the neighborhood. Pathetic experience- Worst, worst and worst home builders.

Initially we were extremely happy with our Woodside Home. Our building process was amazing! Great communication and super helpful getting things corrected. Since living in our home our opinion has changed completely. We are within our first year of living in our home and naturally have repairs that need to be completed. The communication with the woodside representative has been sporadic at best. Trades come to our home and have no idea what they are there to fix and they do not have the correct supplies and because of this need to be rescheduled. The same trades have been scheduled multiple time and either do not show up or cannot make the repair. We are extremely frustrated and disappointed with this part of our process.