Woodside Homes Reviews

I turn the water on in the upstairs hall bath in April of 2021, and water was pouring through the ceiling downstairs. I called Woodside Homes and within an hour someone arrived at my home. I was told that they would have to open the ceiling up, to see what was going on. They found the plumbing under the bathtub had not been properly installed. This bathroom rarely had been used. I always go in there and do general cleaning and run water to keep the drain clear. It took almost 4 years for this problem to surface. A couple of weeks ago in this hall bathroom, the toilet wouldn't flush. I decided to have it replaced.

I have been replacing the cheap toilets that were installed when my home was built. When the toilet was removed, the lower part was packed with sewage and the flange was packed with sewage. This bathroom rarely gets used as I stated earlier. The plumber snaked the drain and dropped a camera down the drain to see what was going on. He found a belly in the pipe and some other issues. He stated that the plumbing had not been installed properly. I contacted Woodside Homes several times before I got a response.

Woodside Homes has omitted my community off their site to request service. It took me some time to find a phone number to contact them. The customer service representative that called me was an individual I had dealt with more than a year ago. I had water coming into my upstairs balcony door when it would rain. My window cleaner who comes out yearly noticed that the sliding door was not installed correctly. Jeff is the customer service representative that came out. He insisted that the door was installed correctly and poured some water directly into the drain to demonstrate that the water was draining. When rains, the rain doesn't pour straight into the drain! I didn't argue with him. I hired someone to properly reset the door.

When Jeff called about the plumbing issue, he tried his best to manipulate what I told him. I called the plumber that found the problem and he spoken with Jeff on a 3 way call. Jeff immediately wanted him to hang up. Jeff started raising his voice at me and spoke very disrespectful to me. My significant other came downstairs and heard how disrespectful Jeff was speaking to me and asked him to stop. Jeff continued on until my significant other raised his voice and Jeff finally lowered his tone. He continued to try and manipulate everything he was told by my plumber. I asked Jeff for his boss' name and phone number. After requesting this information four times he gave it to me. His tone was quite different at this time, and he stated he had been communicating with his boss about this issue. He said he was quite busy and he would call me back before the end of the day.

When he called back he stated my home was old, and out of warranty. He is correct. My warranty is out, except for structural issues. Latent defects in plumbing that was not properly installed when my home was built, as a part of the structure of my home. Jeff also told me that Raptor Plumbing installed the plumbing in my home when it was built. I sent a video to Jeff that was provided by my plumbing technician.

The following morning I called Jeff's boss Jacob. Jacob was very cocktail and rude! I asked him to lower his tone with me and he stated he was 6'4 inches tall and weighed 400lbs. He said it in a way that frightened me. Jacob told me that they could call Raptor Plumbing to come out at look at this problem, but I would have to pay for it. I had mentioned to Jeff prior to this I was on a fixed income and couldn't afford these expenses. I also told Jeff that I had my home built so that I wouldn't have to worry about maintenance issues such as major plumbing. I keep my home very well maintained and my neighbors can vouch for that. Jacob sent me a text message for me to agree to paying Raptor Plumbing to come out to assess this problem. I agreed to it, because I don't want this problem to worsen.

The following day I received a phone call from Jacob and Jeff. Jacob stated that I had been through a lot and Woodside Homes would pay the Raptor Plumbing inspection cost. Jacob stated they were going to have all the plumbing lines inspected by Raptor Plumbing to see if there were any more plumbing issues. I have four bathrooms in my home. I have never had any backups from my drains or toilets. I've only heard the drain from the laundry room gurgling at times. The gurgling would occur when I hadn't used the washer. My laundry room is next to the hall bathroom with the plumbing issues. The gurgling stopped when the drain was snaked. Jeff and Jacob arrived at my home along with a man from Raptor Plumbing. Raptor Plumbing representative dropped his camera into the drain, but couldn't fully see through the sewer line because I have standing water and sewage stuck in there because of the belly in the pipe.

Intimidating and manipulating a woman says a whole lot!

Jeff and Jacob also stated to me if Raptor Plumbing would not own up to the plumbing not be installed correctly, Woodside Homes was not going to foot the bill. They reminded me again my home was old! Woodside Homes contracted Raptor Plumbing to install the plumbing in home when it was built. If Jeff and Jacob was properly trained they would know this is a Latent defect and plumbing is also a part of the structure of my home. I am a sixtyone year old widow and I invested in numerous upgrades when this home was built.

If I had known that a Woodside home would be considered old at six years, I would definitely not have dealt with them. They are training their employees to bully and disrespect a woman, and going above and beyond to not correct plumbing that has not been properly installed. Jacob also told me that Woodside Homes no longer uses Raptor Plumbing because the head guy is difficult to deal with. I hope people who are interested in doing business with Woodside Homes, will read this review, before investing with them.

The one thing I advise. Which we didn't do is even if it's a new home get a home inspector! We thought we had an extended warranty because we have a calvet/va loan and it's only for foundation and structural. We now have a nice, pretty deep and long crack in our ceiling which is from a leak that when I talked to customer service said happens when you plunge the toilet after it backs up..it loosens the seal? We have had few issues of doing that and I sure hope my toilet is more durable than that (LOL).

I also tried to get inspection documents from the my city. VERY little notes and no documentation on any issues found (what it was and what was fixed). We are now going to pay out of pocket for a home inspector (which we should have done awhile ago) to really take a look at our build. I now believe and after reading of similar issues this is a systemic issue with Woodside and their poor craftmanship. Will never buy a woodside home again. Nor will I recommend.

In 2022 we had some torrential rainfall in which our downstairs bathroom developed a bubble in the wall which was water coming in from somewhere, we reported it and the builder had someone call only to say they couldn’t fix it it was probably due to moisture. It was never fixed, during that time the upstairs laundry room Started leaking from the vents, it was reported, nothing was done. So since 2022 went had intermittent leaks in our laundry room, now with water spot damage and the room next to the laundry room has water stains on roof. I have submitted a work repair request as of today so they can take responsibility for building these homes cookie cutter and cutting corners and the roof where the solar panels are is faulty and need to be fixed asap. The next step is legal action. There are way too many familiar complaints here with the same builder

The biggest obstacle we encountered was our HVAC unit. We had no idea that it wasn’t properly wired until a few days ago. I came home from work and realized that the upstairs portion of our home was 79 degrees (it was only 70 degrees outside) The AC on our lower level was functioning properly. However, when I turned on the upstairs AC, the temperature failed to decrease even after several hours. Fortunately, we had already scheduled an appointment with the company to install a towel rod in our master bathroom (after some deliberation, we had decided we wanted it up). They had offered to install it for us if we chose to proceed.

It took a few weeks for the guy to come do it, but we weren’t too pressured for time. The guy was able to put our towel rod and identify the problem with our AC. We are still waiting for someone to come later today to (hopefully) fix it, but regardless we are grateful for their help and for honoring the 1 year warranty. Despite these issues, we have loved our home. The home itself is built quite well. The neighborhood is quiet and beautiful, and we love the upgrades in our home. No problems with HOA. Overall, we are satisfied with our choice to purchase through Woodside Homes.

Their motto after sales is deny deny I think and I'm pretty sure 90% of just our community alone has problems still! I had to fix my own garbage disposal external drain port because the plumber left the dishwasher plug in it and it flooded my kitchen right when I moved in. Put in a ticket and no one has ever responded back! Don't walk away from Woodside but run away! And should you buy from Woodside, get everything in writing. I have email trails and messages saved but they still tell me in writing or it's null and void what the previous rep agreed to.