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Woodside Homes has a very good warranty policy and a great customer service representative for warranty issues. Joe ** was assigned to our area and he has done an awesome job with follow up and completion of any issues we have had with the home. No fuss or "I will have to get back to you" with any response from Joe. He knows which subcontractor to call and who he wants to have sent out to address any issue so it is resolved the first time.
Hi Roger! Thanks for your kind review. Glad Joe and his team are taking care of you.
We almost purchased our home through another home builder, but it fell through and we couldn't be happier that it did. We were not satisfied with the service we received. Because of this, we were hunting last minute for a home and found Woodside on a last minute search. As soon as we saw the model homes and spoke with Diane, the sales rep, we were sold. We've been in our home exactly one year, and we couldn't be happier with our home and the entire home building/buying process. I highly recommend Woodside.
What a great story! Thanks for sharing it with everyone, Sabrina!
Our journey started December 5th 2016 in Las Vegas Nevada. After traveling back and forth to the Central Valley looking at several housing companies we settled in on Woodside homes Black Oaks. We signed with Woodside homes to build us a home in December 2016. Two months later I retired from the Clark County School District after a little more than 35 years. Three months later after selling our home in Las Vegas we moved to Visalia. May 7 2017 was our last day in Las Vegas. We leased a home for 6 months while Woodside built our new home. As luck would have it our new home was ready within days of our 6 month lease being up on October 31st 2017. We finished moving from the lease and into our new home November 7th 2017.
So in less than a year we retired, packed everything up moved the 350 miles with several rental trucks unpacked what we needed in the leased house and rental storage unit, packed up again and moved the 2 miles into our new home. That’s was our journey. Now for the great people at Woodside homes Black Oaks. I don’t know if our journey would have been successful if not for the people at Black Oaks. First Atzimba. What can I say she made every step of the way easy. As you would think this was a very stressful undertaking being in another state while buying a home. Atzimba took care of all our concerns in every way. She kept us informed by phone and email of everything that was happening.
While we understood that this was also a very busy time for Woodside homes to and that Atzimba would not always be available there was Yolanda. Yolanda was there for us to answering any questions we may have had. The two of them make an unbeatable team. The construction. What can I say I know for a fact that if it hadn’t been for Mike ** our home would not have been completed on time for us to move in before our 6 month lease was up. Mike was on top of it. From our point of view with the number of houses under construction at the time and the number of closing’s that needed to happen before the end of 2017 it was nothing short of miracle for Mike to get our home done on time.
Remember we were now living in Visalia, retirement and living only 2 miles from our new home. So needless to say we saw the progress and took pictures on a daily basis. Mike was there also every step of the way at the walkthroughs as the construction progressed. Since we are retired and this is our last house we put a lot of upgrades into our house. Mike made sure every one of those upgrades was in place before moving to the next step.
After moving in. Then there was John from customer service. John came by and introduced himself and made sure we knew that if anything was wrong with our home he would be there for us to make sure it got fixed right away. We had very few problems and they all were minor. When John moved from Black Oaks Visalia to Woodside in Tulare Doc took over and the customer service was uninterrupted. We just had our 1 year walk through and everything was as expected. Nothing wrong. Doc inspected our entire home inside and out with us and we found nothing wrong. So that is our journey from beginning to end. Because of the Woodside family that we feel a part of we can now live our happily ever after 30 minutes from our family and grandchildren in Selma instead of 6 hours in Las Vegas. Thank you Atzimba, Yolanda, Mike, John, Doc and Woodside homes.
This is so great! What great feedback. Thank you for taking the time to give us a review. We will share this with our Central Valley team.
Reading the reviews here they are so negative. I figured I should respond and share my experience. I had a home built by Woodside Homes in Cascade which is located in Vineyard Utah. Before I had them build I read all the reviews on multiple websites. And I would see stories about low-quality wall outlets or that the finishing where low quality. Looking at builders in Vineyard I noticed most the builders in Vineyard force you to pay higher prices with all of the upgrades. The other builders were about 50k higher than the base price of Woodside Homes. So I think a lot of the negatives reviews are people wanting the upgraded home for the downgraded price.
So I bought my home in December 2017 and it has been great. I’ve had a few issues and I'm worked on them with the builder. For example somehow the dryer vent got missed and was stuccoed over. And when we told them they has a plumber there fixing it the next day. I’m still working with then some a couple things but overall I think there quality and service is very good.
Also the day I closed I could comparable homes in the area selling for at least 50k more than I paid. I feel like I got a very good value. Yes I had to wait for it to be built but it was worth it. They allowed me and my family to come by anytime we wanted and look at the progress of the home being built which was a lot of fun. They allowed us to have a “radon test” which they did not have too. They were very accommodating.
Most the new homes being built in Vineyard have 15 feet in the front yard and 15 feet in the backyard, and 5 feet on each side from the property lines. Since purchased and largest lot they had available. I wanted to direct them on where to place the house. Which I think that is an unusual request. After working with them I was able to have a large amount of land on one side of the house and a small amount of land on the other side. And now my kids will have a larger area to play in.
Their customer service is very fast if it is in the first 30 days. The only negative is after 30 days when reporting issues they won't start until you email them the issue. And you have to pester them some, unless it is more of an emergency situation. They were fast on the dryer vent issue which was after the 30 days. But I try to keep in mind they're working on I bet hundreds of issues. I bet they have built over 500 homes within a 10 mile radius of my home. Thanks Woodside Homes.
I'm glad you mentioned that you've had to "pester" us to work on your warranty requests. I will take that feedback and pass it on to our Utah division for them to use as a means of improving themselves. Customer feedback is very important for us to be able to hone our processes and product. Thanks again!
Sometimes I read through reviews and it seems like the only people who leave reviews are unhappy people. I purchased a home with Woodside Homes in a single story community in Peoria, AZ. Although most all builders use the same trades, I could tell that Woodside wasn't building 40+ homes at a time like many other communities in the valley are. My sales person was very professional, and even took my calls on his day off. I think a lot of people on here either A: don't ready the purchase contract or B: have unreasonable expectations. If you sign a legally binding contract and do what you're supposed to do, most of the issues I see on here can be avoided.
Now, as far as the home goes: the superintendent wasn't the best I've ever met, but he was far from the worst. You could tell that Woodside had many more inspections, and even have an energy guarantee. I've been in the house for 6 months, and have had a few minor issues which have been fixed fast and in a professional manner. Unless you're planning on buying a million dollar home, Woodside is better than most all other track builders out there.
Hello Steven! We wanted to thank you for the review you left here. Very kind, and honest words. We're happy you had a good experience with Woodside and we will strive to provide that same experience to all our new home buyers. I will have our Arizona team review our superintendents to be sure they are all working at the same quality level. Thanks again!
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My wife and I purchased our new Woodside home early 2018 and closed June 2018. The home was originally scheduled to close in May 2018 but the final walk through was a joke. The home was far from finished, many outstanding items and trades tracking all the dirt and debris through the uncovered carpet upstairs. The home closing was delayed 3 weeks and management assured me they would deliver a completed clean product. We showed up for the next walk through and just pulling up to the curb we could still see several punch list items outside before we could even reach the front door.
The house was still very dirty and unfinished inside. They assured us this is normal and they would hand everything over to warranty to get completed. We were in a rental situation that was ending so we needed to close on this home and move during my time off from work so more delays would have been very difficult for us. We had to hire out to have the house cleaned before we could move our stuff in due to all the filth. Once we started having warranty work scheduled the troubles continued. Scott ** entered my home on 2 separate occasions without permission; in fact I have it in writing that he was not to come in on those specific days due to other work being performed. I have vendor witnesses in my home.
The first time he did this which greatly interfered with their efforts. The second time he lied to my mother in law saying I told him to have you let him in. Scott ** also convinced my wife he could take care of a carpet issue upstairs and save a warranty call out. My wife heard loud hammering and went to see and now had a hole in our carpet. There was rock under the carpet and he used a board and sledge to hammer it. The carpet vendor came out the next week and we discovered several rocks all over under our carpet.
I emailed these issues to his manager, Mark ** , and then Scott started becoming very aggressive and would give warranty vendors my wife's phone number instead of mine and we clearly told him in writing he needs to contact me only after the incidents of him entering without permission twice and causing damage on a third occasion. I found out Scott ** was quitting so I stopped submitting warranty items till he was gone. Cody took his place and has been pleasant and tries but is having trouble with trades showing up when scheduled. Mark ** once again gets involved and comes to my house himself to deal directly with me for outstanding issues. Mark ** visited my home on March 15, 2019 and had 3 warranty items he said not to submit and he would take care of himself.
All 3 of these items did not get scheduled properly and workers showed up unprepared for what was actually shown as needed to Mark on the 15th. These are wasted days of my life waiting around for nothing only to have to wait around for the next scheduled day. Mark ** stopped responding to my follow up texts and I escalated the issue above him and they just ignore the issues and I am still not getting items completed.
Hello Brian. Thank you so much for this feedback. I'd like to loop in a few more minds over at the division office for them to review this. I'd like to have them get in touch with you to go over everything and see if they might be able to help. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, full address and the best way to contact you. Thanks again.
I would give Woodside Homes 0 stars if I could. TLDR: They lied to me about work that would be done, I sued them, won, and they are now appealing the decision. I decided to write this review just to spite them after their appeal. Full Story: I sued Woodside Homes for $2500 due to misrepresentation, and failure to complete work which was agreed upon when I purchased my home on November 11th, 2016. During the construction process, Woodside Homes had mistakenly, due to negligence on their part, installed additional cabinets which I had not ordered. Since I had not ordered the cabinets, they refused to complete that area of the home by placing a countertop on top of those additional cabinets.
I attached a picture of the unfinished area. You can see there is no countertop on top of the cabinets. We were instead left with just an unfinished PLYWOOD surface in our brand new Woodside home. Instead of doing the right thing, which would be to complete the work and finish what they started, they instead left the work half complete. This is where the dispute begins. During my walk through m of the house, I communicated to my sales representative, Kristine **, that I was upset with the state of the countertop, or lack thereof. Kristine replied by stating “We’ll take care of it,” followed by a wink and a reassuring hand gesture.
My mother, who I’ve brought with me as a witness, was present when Kristine said this to both of us during the walkthrough. I made my decision to sign off on the walkthrough that day in reliance on that statement made to me by my Woodside Homes representative that the countertop would be completed. Again, that statement being “We’ll take care of it.” Had I known that Woodside Homes did not actually intend to complete the work, I would not have approved of the walkthrough. I was told a lie to sign the paperwork. That is misrepresentation and fraud.
After the walkthrough, I followed up with Kristine to check on the status of getting the countertop completed. I have text messages with Kristine that clearly show her trying to make good on the promise that the work would be completed. These text messages also show Kristine apologizing for “dropping the ball” as she put it, and acknowledging that Woodside Homes failed to fulfill the promise made to me. She then gives me the phone number of a contractor for me to complete the work myself. This was a surprise to me because there is a big difference between telling someone “we’ll take care of it” versus “we’ll take care of it by putting you in touch with the contractor so you can do it yourself.”
Any reasonable person will interpret “we’ll take care of it” as it being handled without cost to the buyer. I have brought this up to the head of the warranty department, Chris Decker at Woodside Homes, who refused to honor the representation made to me by Kristine. Chris admitted to me that Woodside Homes sales representatives sometimes make verbal side agreements with customers, saying that he “sees it all the time.” Chris also tried to tell me that “verbal agreements are not really enforceable”. I corrected him and told him, “A verbal agreement is a contract and is 100% enforceable.”
Their failure to act has caused me damages in the amount of $2500. That’s what I was quoted by a local contractor here in Sacramento to install the missing countertop in my house. I sued Woodside over this issue and won. The judge awarded me $1000 instead of $2500 and rather than being satisfied with the reduced amount, Woodside decided to appeal and waste everyone's time again. If you like being lied to be a salesperson, and if you like plywood counters, go ahead and buy a new Woodside home.
Horrible customer service. Home was overall was nice but very cheaply done, they did an extremely poor quality job. We have been having issues for over a year and get no help from Woodside. They were booking appointments for us for days that we had to work and would show up without our knowledge then saying we didn't show up to our appointment. They continuously make up excuses on why they can't help us. The times that they did work to our home the workers would show up "fix" the issue then cause more issues that still haven't been resolved. There are still several ongoing issues with our house. One of the main ones are that we had a leak in our kitchen sink that originally the repair people were too lazy to come out to fix and said it wasn't an emergency.
Then when we tried to get it done they said we waited too long and it would not be be covered under warranty (mind you it was a day or two later). It's taking them over six months to get them to fix the stucco damage that was caused by this leak. And instead of replacing the cabinet with water damaged they just glued over it even though it was still damp. Hopefully there are no mold issues, which could cause health issues because they've been promising to test for existing mold. Overall DO NOT buy a Woodside Home, unless you want a huge headache and stress. They do not stand by their homes, the quality is very poor, and the customer service level is beyond horrible.
I'd like to learn more about what's going on and then loop in a few more minds at your divisions' office and have them reach out to you about this. I'll send you a private message via Consumer Affairs where you can give me more info as well as your contact information. Thanks for your feedback, we appreciate it.
So we were excited to get our first new home from Woodside because we loved the house design. So we moved forward onto getting one with Woodside. Upon selecting our color for our home, we told the Woodside representative that we wanted the exact same color of one of the previous homes they had build in the same area we were purchasing our lot from. Then she asked which house and we pointed to the one we wanted and she went on saying that it was “x” color on that house and if we wanted that one. So we said, "Yes. That’s the one." So she printed out the paper with the color of that house for us to sign.
Fast forward...now the house is almost done and painted and it turns out the color is different from what we had originally told the representative that we wanted!! Also turns out that representative no longer works for Woodside and we can’t talk to that person about the error!! So the new representative pretty much told us we’re screwed. It was clearly Woodside fault for misleading us thinking that’s the color we wanted and turns out it was something else. Never again Woodside. So fast forward.
Hello Joel! Thank you for your feedback, we truly appreciate it. I'd like to loop in a few more minds at your division about this for them to see if there is anything they can do to help. I'll send you a private message via Consumer Affairs and if you would, please provide me your full name, address or lot # and the best way for them to contact you. Thanks!
Repairs and offers never granted. HOA had a lot of complaints from all residence. Extensions on driveways allowances are big enough few gold carts maybe. Repairs are never done the 1st year. Draining system installed in back cause flooding. Bad builder. Structural problems, electrical, cabinets, dryer vent problems, interior and exterior problems. Warning. Please do not buy this home.
Hi Dee. Thanks for getting in touch with your concerns. We appreciate your feedback. I'd like to have a few more people in the division where you live look at your concerns and get in touch with you. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, address and a good way for the division to contact you. Thanks!
The home buying process was easy and all staff involved were pleasant. My super and assistant were both amazing and all my needs were addressed immediately. Even when something wasn’t under warranty it was still a priority to them to ensure I was happy with our new home. Excellent home buying experience and exceptional quality.
Hi Matthew! Thank you for the kind words, we appreciate it. So happy to have been able to provide you with a good experience!
We purchased our home back in May. Just sign the papers to move in December 22. We got our keys on 12/24. We had the inexpensive flooring taken out and having new laminate wood flooring put down. The flooring is so far off that we have to pay extra money to have the floor fixed from what Woodside should have had done right the 1st time. I was told by one of the women in the corporate office who deals with the construction that it was OK to be off that much if you're putting carpet down... I guess they don't have to follow the guidelines were city ordinances. With this we have more delays and more money out of our pocket again. I wish Woodside could just get it right the 1st time. So many things were wrong on our walkthrough. I think the funniest thing is that we have 2 different colored brick walls and they tried to tell us it was from age but it's not from age it's 2 completely different colors and it looks so funny.
Thanks for your review, Donna. We appreciate the feedback.
Nice Superintendent and Customer Service is awesome. Overall experience with Woodside is positive, most of that goes to the help of the customer service rep when I need issues complete that were covered under the 1 year warranty. I just wish Woodside would offer at least a minimum of 2 years.
Hi Manny! Thanks for your review! I'm going to provide your feedback about the warranty to our Corporate office for them to consider for the future. Have a good one!
We are very pleased with the craftsmanship and products used in building our home. The staff that helped us with any questions or changes that where needed was taken care with the Best Care from their staff. Thank you for being there when we needed you and for all your time.
Thank you for the great review! We truly appreciate it.
We purchased a home in Visalia, CA on July 14, 2018, and were told by the saleswoman who signed us that the house would be ready by mid December. It is now 3 months later (today's date is October 12, 2018) and there has been nothing done on our lot. Which is amazing, because we have given Woodside Homes more than 10% in cash for our home and upgrades. We don't understand why we had to give all of that cash if nothing is being done on our lot. VERY FRUSTRATING! Buyers beware. We are at least hoping someone from Woodside Homes replies to us to let us know what the heck is going on! We sold our home but, thank goodness our buyers are allowing us to rent back the home while our house is being built. But, we can't even give our buyers a date of when we can give them their home. I would have not have given ANY stars on the rating but this requires you choose at least one star. Sketch!
Hi Charles! Thanks for getting in touch. Would it be alright if I loop in a few more minds over in our Central Valley division for them to look into your concerns here? I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, the community you're building in and the best way for them to contact you. Thanks.
We purchased a home in Rocklin, Ca in 2016. Initially we were pleased with our purchase and Woodside. It wasn't until we began to have issues with our home that needed repair that things went downhill. Prior to getting the keys to our new home, we asked the site foreman, Joel, if there needed to be a retaining wall built at the base of a hill that was directly in front of the A/C unit. We were told "No" and that "It was not in your plans" meaning the blueprint for the home lot. Fast forward a few months when we had a Rocklin City Inspector come to our home for a solar permit inspection. He wanted to know why we did not have a retaining wall at the base of this hill that was in front of our A/C unit. We relayed to him the response that we had received from Joel. Long story short, the inspector forced Woodside to build the retaining wall due to the home being in violation without one.
Next, I noticed that when the toilet in the master bathroom upstairs was flushed rushing water could be heard (very clearly) running down the wall inside the wall in the kitchen. I expressed this concern to multiple Woodside employees (even at the corporate office) and was told this was "normal" and they did nothing about it. I have lived in two-story homes before and have never experienced the sound of running water from the second floor coming down a wall. Another issue we brought up was a hairline crack that we noticed on our tile floor (first floor) that went from the wall to the kitchen island (this affected five (5) tiles). Woodside sent someone to fix these tiles and that contractor told us that the problem was with the slab underneath the tile and we would continue to have cracked tiles unless the issue was fixed. He repaired the five (5) tiles and left.
Fast forward to December 2017 and I noticed another hairline crack that began at the door to the garage and was making its way across the dining room. We contacted Woodside and was told we would hear from someone. We had to contact Woodside a second time and they sent someone out to take photos of the damage and said we would be contacted to set up repairs. No one ever contacted us. We continued to contact Woodside and even noticed more hairline cracks in various areas across the first floor. As of today, we have received in writing from Woodside that "Repairs were complete & condition resurfaced with great degree of failure." We have been in contact with multiple people from Woodside who have taken photos of the damage and all have said they will get this fixed. It is not fixed and we are getting the run-around from Woodside.
Recently, we had a contractor at our home and told us there is a visible crack in the foundation in the garage near the door into the house (where that interior crack began) and another crack in the foundation just outside our back door (where another interior crack has begun). We notified Woodside of this and we have sent photos. We have not heard from anyone. We have contacted various big name businesses to get bids on what it would cost us to do a floating floor over the existing tile and no one will float a floor.
We have been told that the existing tile must be removed so any issues with the slab could be fixed and these companies stated they would not be able to warranty their work by installing a floating floor over tile that is already defected. We have given these bids to Woodside along with this information and we have heard nothing. I realize Woodside wants to ensure they make the right business decisions, but all we are asking is to have our floor fixed in a way that ensures we will not continue to have cracks throughout our first floor tile. I do not feel that is an unfair request.
Hello Jennifer! Thanks for your feedback. It really is important for us to receive it. It's unfortunate that you're having flooring issues. What I'd like to do is to pass your feedback over to a few additional people in the Northern California division for them to review and get back to you on. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, address and the best way for them to contact you. Thanks!
I have had similar experiences as many others have had with Woodside Homes. We purchased a home in the Cielo development in Summerlin, Las Vegas, Nevada after being transferred to Southern Nevada in the Military. From the moment we went to contract to the closing and through the initial warranty period it was a nightmare for my neighbors and my family. Currently at the three year mark my exterior stucco is failing and exposing the frame to the elements in two places. When the Warranty agent arrived he laughed and told my wife it was no big deal and it wasn't in warranty anymore and there was nothing they could do. I found this to be unacceptable that the agent acted this way to my wife and secondly that he found it to be no big deal that the exterior was failing. To me this is an indicator of poor workmanship and something that needs to be fixed and honored in good faith by the builder.
Hello Barron! Thanks for your feedback. We always strive to provide a great home building experience, so I'd like to pass this on to a few more people at our Nevada division for them to look into your concerns. I'll send you a private message via Consumer Affairs where you can provide me your full name and the best way to contact you. Thanks!
My warranty problems were resolved after I wrote to Consumer Affairs for help.
Woodside Homes Kensington Estates Gilbert AZ - I just don't write when I have a complaint, if I receive good service I also would comment. Nothing good about Woodside warranty, I have been waiting months for repairs to be completed. I'm on my third warranty person. Too many problems to list here. We should be enjoying a new home, instead nothing but aggravation and inconvenience.
Hi Robert. Thanks for providing us your feedback. It's important for us to hear. It's unfortunate you're experiencing delays with your warranty work. Let's get your concerns in front of a few more people at our Arizona division office so they can see how to help you. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, address and the best way for them to contact you. Thanks!
Our family signed the papers in March for our new home with Woodside at Cadence in Henderson NV. We were told the house would be complete in September at the signing by the salesperson. After that we had a meeting with salesperson and the building superintendent and it went to sometime in October... not when but sometime. After another one of their Monday meetings we went for October to 2nd week in November. Then we did a walkthrough on the home and now we're told December not when in December but sometime in December.
We have tried to see if Woodside Corp. Office in Las Vegas would help and try to get the house done any earlier but it just seems to be every time we asked about the house they set the date out more... almost like they would rather have us gone... They did offer us our money back if we were not happy. We just want it done in a reasonable time... not 3 months or more after the date the salesperson gave us.
We have sold 2 homes to purchase this home. Move out date was set for October 30th... After October 30th we have no place to live. It is almost like they would rather have us just be gone then try to fix any of the problems that have happened with this house. We love this model we've picked out. It is a large home and it is a next generation home where 3 generations will be living.
Hello Donna. Thanks for your feedback. It's unfortunate that there have been delays in your home building process. We want to make sure you're happy and will try everything possible to do that. What I'd like to do is loop in a few more people in our Nevada division for them to review your situation and see if there's a way to help. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name and the best way for them to reach you. Thanks.
This is about the new home purchased with Woodside Homes in Hillingdon Lot 245, Roseville, California. First time we went to Woodside Homes Hillingdon in March of 2017. We really liked the 3113 plan so we put our name on interest list. We used to go and follow-up with sales team all most every couple weeks. Because they were at phase 7-8 and a lot we picked lot number 245 with was in phase 10 or 11. They didn't have any official paperwork of interested home buyer. They kept on changing the salesperson, and new salesperson didn't even know who we are.
So we have put our name with three different salesperson to make sure we are the first for lot 245. (With all salesperson, Kristine, James and Marchelle) Come on you guys are selling home not $100 thing and you don't even keep track of interested home buy when new salesperson comes in hand over the list to new salesperson but Marchelle was the best salesperson. Woodside Homes please keep things in order and train your sales team.
Basically we are so patient and waited for our phase get opened and signed purchase agreement in Feb 2018 and paid $5000 of earnest money deposit. To be honest, from first day to signed purchased agreement we went to sales office more 20 times to follow up. Home was started built and foundation was also done at that time. Therefore we didn't even get enough time to choose our option and upgrade in our new home. We were given only time date in which 3 hours, we had to choose all the option and upgrade. There was no flexibility change design center appointment because the home was already started building. Anyways we choose our options and paid $13,** to design center. (Anyways I will not recommended anyone to doing any business with Woodside Homes!)
But you know what, even we are waiting for our phase to get realized, but our home was started building before the purchased agreement signed by us, and honestly we missed out some of the cut of already for electrical which we wanted in our home. We wanted two dum lights next to garage doors, which (you would assume should be included in base price) but it was not. But they didn't even put that pre-wire for that lights. (Have anyone seen any home with dum light both side or even one side of garage door.)
So the take is, how they could start building the home even they had interested buyer before sign purchase agreement. (Even honestly: Tim "who was electrical guy was surprise and he said that, he never seen something like this before, even they had interested buy and started building home before purchase agreement.) Also we supposed to get everyone week email with updates and progress of our home with pictures but we never ever received even one email. I would not recommend anyone to do business with Woodside Homes.
We are the first time home buyer. We were getting better rates than their preferred lender so we choose to get with outside lender. (Home price was $567,**.) But due to some our loan get delay by 1 days they asked us to pay $10,000 more on home. Due to delay on loan, we were ready to pay off the HOME WITH FULL CASH. We went to Woodside Homes Folsom Corporate office and talked to President Scott, Felicia Sales & Marketing Director and Evelyn **, Escrow Manager. But honestly we are emotional attached to home so we went ahead paid $5,000 more for the home due to just 1 day delay.
Also they all knew that we are very interested in this home and they already around $20,** so at that point they had nothing to lose and they can ask whatever want for the home. That is not good business people to work with. Even I was told that if I don't close with cash in 1 day they will put my home in market for sale. (How they can say that??) So ended up closing CASH for $5000 more $573,**. (Anyways I will not recommended anyone to doing any business with Woodside Homes!)
We would like our $5,000.00 down payment or at least half of it to be refunded to us as soon as possible! Woodside Homes had done nothing for us to deserve this money, and this so called home was already started built long before we signed purchase agreement with Woodside Homes of Roseville Hillingdon!!! This is not good way to treat a home buyer! My advice to you is to think twice before entering into doing any business with Woodside Homes!
Hello Varun. Thanks for providing us your feedback. I apologize for the frustration you've experienced. I'd like to put you back in touch with our Northern California division office for them to review your situation. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name and contact info so they can get in touch with you. Thanks!
Since I moved into the home, nothing but problems with this home. First, they wired the home incorrectly and tried to deny it until I had a real electrician come out and call them out on it. The wood for the landing at the top of the first set of stairs was coming apart. They say this is an energy saver home which is a lie. My electric bill is high and only 2 adults and a baby live there and we are gone during the day. The upper level of the home is extremely hot. I'm pretty sure they did not insulate it properly or failed to insulate it at all. The garage is also extremely hot. I've never had a home with a garage that was that hot. It's like a sauna in there. Everything that they have put into the home is the bottom of the barrel quality from the fixtures, lights, etc.
I've had issues with my water heater, the electricity in my garage has a short. I'm lucky if my garage door will open when I come home or try to leave. They did a poor job with the paint inside and outside of the home. We live in the city and there are scorpions on the property. They must have been carried onto the property by the materials brought in to build the homes. The quality of the home is horrible. They are not made right. And when I tried reporting the issues to their foreman or whatever he is, he was a complete jerk. He acts like you are inconveniencing him. The list goes on for my Woodside Home which is located at the Villages At Westridge Park. I will never buy another Woodside Home and I will advise my family and friends to think twice as well before purchasing a Woodside Home. I've been in this home less than 2 years and am planning on selling it because I am unhappy with it.
Hello Tina. Thank you so much for your feedback here. I'm sorry for your frustrations. I'd like to try and help you by passing your statements on to a few more people in our Arizona division. I'll send you a private message via Consumer Affairs and if you're willing, please provide me your full name, contact information and address and someone will get in touch with you. Thanks again for your feedback. Have a good day.
This review is for Woodside Homes in Layton Lakes Community in Chandler, Arizona. Worst customer service that you can receive from a builder after they built my home. They installed a defective dishwasher in my unit, and in the 1st year, I had issues with dishwasher and they got GE involved with and get it repaired. After 2 years once again my dishwasher stopped working. I asked Customer services that dishwasher shall last at least 5 years or so and if they can do something to help me to repair it. They simply neglected me and asked me to contact GE and pay for it as they can only give warranty for 1 year. They are installing cheap appliances in the homes. I lived in multiple homes for 10 years before and we did not have any issue with dishwasher. Denise **, Winnie, Clarian **, Rick from Monark Appliances are all involved with it and don't trust these guys.
Hello Vamsi. Thanks for providing your feedback here. It's unfortunate that you're still having issues. We've partnered with GE for our appliances because of their dependability and customer service. If a machine ever has issues, they've been great to work with we feel. If you'd like I can get you in touch with our Customer Service team in AZ again and see if they can reach out to GE about your issue. I'll send a private message here to get your contact information if you're willing. Thanks!
Woodside Homes is engaged in at least four illegal actions. I am a co-buyer. Woodsides Homes will not allow us to choose an independent lender. If we choose our own, we must pay 100% of the options up front and a large down payment. Further, if we obtain our own lender, the contract states that Woodside may cancel the contract and keep the deposit. This is a violation of the following: 1) RESPA (Real Estate Settlement Procedures Act); 2) Civil Code 1675 as to the threat of liquidated damages; 3) Civil Code 3275 as to forfeiting the deposit, 4) Dodd-Frank Act - which forbids lenders and homebuilders to engage in abusive acts against a buyer.
Woodside Homes contracts require buyers to use THEIR lenders at a higher cost and the buyer is sanctioned with higher costs if they want to use their own lender. I don't expect anyone on this website to provide any apologies as this is the way the corporation (run out of Utah) handles the business. Buyers should beware. The initial sales agent in our situation was completely unethical. The district manager was also unethical in the way he handled our transaction. Woodside Homes is affiliated with Caliber Loans in the Sacramento Region and Woodside Homes, as one of their premier clients, controls them. I had an experience when after speaking to the district manager - he called Caliber Loans and instructed them to tell us we were out of loan compliance - after our heated phone conversation. I welcome questions about this.
Hello Susan. Thank you so much for providing us your feedback. It really is important for us to see. I'd like to get more information from you in order to pass it along to the division in which you're looking to buy. I'd like to rope in a few more people in that division to have them review everything in an effort to help you. I'll send you a private message via Consumer Affairs, and you can provide me your name, address and contact information for them to reach you at if you're willing. Thanks!
We have recently moved into the Woodside Homes at the Stillwater location. After doing our initial walkthrough on a Monday we saw many problems and requested them to be fixed. We were told all issues would be resolved before or on the day that we signed for our home. Trusting Woodside Homes, we signed and put a down payment of $60,000 not including the initial fees. It has been going on to week 3 and we still have not heard back on getting our house items repaired! We have attempted email, text, and in person contact with negative results, or replies. This shows that they do not care about you or your home, or take any liability to what they promise. If you plan on buying do not sign for anything until it has been corrected!
Hello Kris. Thanks for this feedback. We appreciate receiving it. We at Woodside always intend to provide a streamlined process including repairs. I apologize that you've experienced some headache with yours. I'd like to learn more so that we can take this to a few others in the Utah division who can weigh in on it in an effort to improve our service to you. I'll send you a private message where you can tell me more and provide your contact information for us to get in touch. Thanks!
We love our new home and the area we are in, but dealing with Woodside has been a nightmare. They supposedly give you a year warranty to get things in your new home fixed (and building with them, you'll definitely need to)... But they'll do anything they can to get out of fixing things that shouldn't even need to be fixed after just ONE year! They won't get back with you no matter how many times you try to contact them. Their customer service is absolutely horrible. Do yourself a favor and go with another builder if you're considering building.
Hello Jessica! Thank you so much for providing us this feedback. We truly do appreciate it. We'd like to learn more about your situation so that we can either help you with your needs or improve our processes. I will send you a private message via Consumer Affairs and if you're willing, feel free to tell us your address and contact information so we can dive into this.
On April 17, 2018, we viewed a some homes by Woodside Homes of Arizona, LLC at Eastmark Legacy Series in Mesa, Az. We viewed the Desire model and liked it, but wanted a smaller model the Manor. The sales agent did not have a model of the Manor that we could view anywhere. The sales rep stated that the Manor looked like the Desire model but a little smaller and is a Inventory/ Spec. Home. On April 19, 2018, we were required to place a $5,000.00 down payment toward the purchase of a $373,000.00 home, which we did.
On June 5, 2018, we attended a official walk thru with the Woodside Superintendent at Lot 3023, 10626 E. Relativity Ave. Mesa, Az. 85212, to view the Manor. The house was very small, not what we expected and the Air Conditioner was being placed within 1 foot of the patio immediately the small nook area near the kitchen. According to the Superintendent, it had to be place there because not enough room on the side of the house. On June 8, 2018 we notified the Eunice **, Sales Rep. Woodside Homes of Az. LLC, that we are canceling the Spec, home purchase. She went on to say, "We will cancel the contract but will be keeping your $5,000.00 down payment."
We would like our $5,000.00 down payment or at least half of it to be refunded to us as soon as possible! We gave Woodside Homes of Arizona, LLC in good faith our hard earned money in the form of a $5,000,00 Check, which they refused to refund to us. Woodside homes had done nothing for us to deserve this money, and this so called home was already being built long before we ever arrived at Woodside Homes of Arizona!!! This was suppose to be a V.A. Loan and this is no way to treat a Veteran that fought every day to defend this country! My advice to you is to think twice before entering into doing any business with Woodside Homes!
Hello David! Thanks for your feedback. We always intend to treat people fairly and to provide the best experience we possibly can. I've become aware that our Arizona division is working with you to get you your $5,000 deposit back. Sorry for any frustration we have caused and all the best.
My son and daughter bought a home that allowed me to live with them. As a person who is living in the home I am watching my "children" suffer with their large purchase of the home. It all started when the sales lady left their 5k check on the counter for 48 hours allowing anyone to copy down the account number. Since day one of them signing the paperwork it has been all lies. Now they are dealing with HORRIBLE home issues and the builder has sent out the WORST people to fix them. Most of the trades do not even speak English. One guy asked my daughter what a banister was because he had to paint it. The quality of work is terrible. I cannot believe they paid 400k in a home that pretends to be energy efficient and my poor 15 month old grandson is suffering in the hottest room they cannot fix. I would NEVER allow anyone that I know to buy a home with Woodside as the builder. THIS IS THE WORST BUILDER EVER!
With regards to your concerns, we always want to ensure that our home buyers are happy in their new homes. Feel free to send us a private message here with the names, address and contact information of your family and we will reach out to them to discuss their needs. Thanks!
After reading all the reviews, I should have known that building a home with these guys out of state was going to be a complete joke. They refuse to provide an upgrade cost/option sheet without making an appointment in person with a sales associate. I am a mortgage banker and have my own real estate agent. I do not need their financing or sales assistance. Since they flat out refuse to provide costs sheets upfront, I will select another builder. I don't need to waste time with them.
I'm sorry to hear about how your experience turned out. Not providing a pricing sheet shouldn't have happened. If you're willing, I'd like to find out which community you were looking into and take the information you provided me here to our division leadership for them to address it. Thanks!
I purchased a Woodside home in April of 2016. I have had several issues with the quality of material that was used in my home (the interior doors all have chunks taken out of them around the edges and they were just painted over, the shower curtain in 1 of my bathrooms looks used and does not fit the wall and is constantly falling, 2 of the recessed lights in the kitchen need to be replaced as they flicker when I turn the lights on and now they do not work at all and Woodside is refusing to fix them so I now have only 2 lights in my kitchen, which is terrible lighting to have in a kitchen). Those are just a few examples. I paid close to $300,000 so you would think the quality of a newly built home would be better. I have contacted Woodside regarding the electrical issue in the kitchen and they refuse to do anything about it. I now have only 2 lights in my kitchen that work and the house is not even 2 years old.
I'm sorry for what's happened. We definitely want you to be happy with your home. If you're willing, would you send me a private message here with your name, address and contact info so that I can have the division reach out to you to try and help? Thanks!
We read their company mission statement advertising Integrity, Value, Quality, and Service. We visited their model home and was so impressed about the design and the comfort inside. When we decided to purchase our home from them. We were shocked to see that there is a lot of difference of the model home to the actual home they build for us, such as the ac unit, the airflow vents was placed everywhere and the air return so many of them on the walls. Garage floor cracked and stain and uneven grade, electrical outlet on the surface floor under the sink and the excessive heating of the house even with a little Sunshine on a 33 degrees winter weather. After you paid for the house, you will be begging to the President to ask them to help you fix all those problems even though you showed them proof picture, photos for evidence and they still ignored you and let you suffer.
It already affects your whole family and our health issue, and still they are not concerned to fix the problem. They promise quality and integrity with their mission statement and energy efficient home and I did not receive it and up to now we continue to suffer since 30 June 2016, we are exposed to a very warmed temperature inside the house, so cold in the winter, where we cannot control or balance the temperature inside. The Japanese company who owns this corporation advertised that they build quality homes but we believe them and here we are suffering every day and cost us a lot of money to survive to maintain a good quality temperature which up to now we cannot reach it because of the excessive heating of the house.
The Warranty manager lied to us and kept us waiting and never fix any problems that we brought to his attention. I don't know why this builder who is reporting success and billion of dollars in profit is not being truthful to their customer who believes on their promise and advertisement? Is there any law where consumer can be protected from this kind of company? And be investigated to stop making future homeowners be fooled and suffer?
Updated on 10/08/2018: We are still being ignored and forced to accept the HVAC that is not meeting the J Manual code set by DOE. House heats up at cold nights that make you sweat and Woodside still telling us that there is nothing wrong. Way back when I posted a complaint on this website and I read that below paragraph that Woodside reply that they want to reach out and get more information, I never get any message or follow up that they want to reach out at all, this is bogus.
We always intend to provide the best new home experience possible, so I'd like to re-address your concerns. Would you be willing to provide me your name, full address and contact info through a private message here so I can have our division warranty leadership reach out?
Woodside Homes expert review by Joseph Truini
Woodside Homes has been providing custom-built homes since 1977. It offers services to homebuyers in the Western United States.
Green By Design feature: Homebuyers can search for specific floor plans online that include features designed to protect the environment, such as: Energy Star appliances, energy-efficient lighting, low-e insulated-pane windows, programmable thermostats, low VOC paint and water-saving fixtures.
Online style help: Prospective buyers can create a style profile and view different style options online before buying.
Buying guide helps make process easier: Consumers can get specific questions answered and learn more about the home buying process through Woodside's website.
Available in five states: Consumers in Arizona, California, Nevada, Texas and Utah can get homes built to their specifications.
News section offers up to date info about real estate: Consumers who are considering home buying or building can get the latest on the real estate market through the company's website.
Best for: Woodside Homes is best for environmentalists and highly independent people.
Woodside Homes Company Information
- Company Name:
- Woodside Homes
- Year Founded:
- 460 West 50 North #200
- Salt Lake City
- Postal Code:
- United States