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Richmond American
Overall Satisfaction Rating
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  • 1 stars
Based on 155 ratings

Richmond American

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179 Richmond American Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2019

Wall to wall cracks in the concrete, looks horrible and no one even cares or listens to complaints or concerns. Scheduled a call with project manager at his request because he doesn't take calls otherwise...AND he did NOT even bother to call at all!! Not a satisfactory experience so far.

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Rated with 1 star
Verified Reviewer
Original review: July 29, 2019

They are liars and thieves. They assured us if we had to back out at any time that there would only be a $250 processing fee but not only did they take all of our deposit they took our gallery money we paid for the upgrades we picked out and they had only been paid for for two weeks before we had to back out of the build due to a new job opportunity out of town. Very unprofessional. Also steer clear of the AGENT ANTHONY selling in the Middleburg area.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: July 23, 2019

8 months to build. Living in Motel 6. I write this post from Motel 6 in Denver which is costing me close to one thousand dollars a week. It’s July 22nd. I wrote an earnest check for 1% on January 5th. The earnest check cleared my bank 8 weeks later. I did a six month lease upon moving to Denver, that period has come and gone. Now all my belongs are in two storage units costing me $250 a month! 40 plus email exchanges later, after my files was exchanged between 4 separate loan processors we still aren’t through, hasn’t gone to underwriting yet! Walked the house last week, still not finished painting, air unit was installed the day we did our final walkthrough, it’s not working correctly. House had paint on floor in dozens of places, a half a dozen door hinge pins were missing, big gap in cabinet doors, missing molding in cabinets wide open gap, scrap lumber left in basement, plus the normal dings in drywall finish.

We’re told by supervisors on first walk through they could build house in 45 days, but their newer model homes took priority to get build before ours was finished. Profit over people. Was told by sales someone would call every week and a half to give us updates throughout the process, not one update. Was told on multiple occasions they had supervised changes and doubled the number of supervisors, not my problem.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 22, 2019

I have had so many issues with this new $348K home.

1. Roof issues, numerous flashing and cement caps missing.
2. Uneven floors.
3. Through and through cracks in driveway and garage, visible inside and outside.
4. Shoddy floorboard work throughout the home.

5. Trades who do below average work and simply don't care.

Worst decision ever when choosing these guys!!! Be very careful when using them. They don't honor what they say.

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 27, 2019

Foundation is disintegrating, sink holes starting in front yard!!! Door concrete bottom busting out. Trying to find lawyer!!! Trusses visible in front room ceiling through drywalling. Removed carpet to replace, floors cracked. Orange paint writing from inspection not passing, just covered UP!! Tile cracking. Floor next to walls disintegrating!!! HELP.

8 people found this review helpful
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Rated with 2 stars
Verified Reviewer
Original review: June 6, 2019

We built a home with Richmond Homes and moved in October 2017. We love the design. There was one hiccup with the home building experience in which there was confusion about whether we were to get a covered back porch. In the end they gave us a credit for the confusion which I think was more than fair and showed great customer service.

However, once we moved in the service was terrible. We had a punch list over a page long because they hurried the close. I was not too concerned because they told us they generally get the punch list done within a month or two. It took over 8 months to get all the items taken care of along with numerous communication with our Superintendents.

We had to reach out to our Superintendent after a year to have our 11 month walk through. Thankfully we didn't have a page of items but the follow through has been the same, horrendous! We are now over 6 months past and still have most the items outstanding. Our Superintendent finally told us to request the fixes through the warranty system. If this does not get done we will be contacting corporate. I expect to have defects/issues with construction. It is the service afterwards that sets apart the truly great companies. This company had a great opportunity and failed miserably.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 9, 2019

Think more than twice before buying a house from Richmond. You get all amazed by the super nice model houses they show you, for then to have yours built in a rush, and with the cheapest materials possible. If that wasn't enough, you will encounter so many things breaking along the first couple of months of moving in, and when trying to reach out for help you don't get the support you had when you were about to buy the house, funny right?

Also, they do a lazy job in every corner they possibly can, and that's to pocket as much as they can I guess, and now I am talking about the sprinklers piping job, which was another nightmare, ending up with pipes going all around the house (they just do the landscaping for the front of the house, so no need for pipes to circle the house for that to happen), or another option to fix that would be to tear up the driveway, which would leave the colors of the concrete different at the end, what the heck?

We, as buyers, will end up losing at the end no matter what, because their lack of willingness to help and do just a normal job (not even asking for an outstanding job or anything) is upsetting. If we have a regret, that's for sure building our house with Richmond. There are far better builder out there, so do your research before falling in love with a model house you won't get at the end.

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29 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 29, 2019

Think twice before giving security "earnest" deposit. Put 25k down. 2 months later still waiting for money to be returned. They will use your offer to solicit other higher offers on land premium. WTF. $200,000 land premium isn't enough you greedy pigs. STAY AWAY FROM THESE PEOPLE.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 23, 2019

Quoted 4-6 months to build my home. It took them 8 months. What they don't tell you in the sales office is that they DON'T begin to build your home until you visit the design center. Sales Office claims they didn't know. They're in contact daily with these people. They have meetings. Used them as a lender since they were offering 3% lender credit, during the last two weeks before closing, loan officer change the terms. Claims he didn't know. This should be illegal.

Inspections - DO NOT RELY ON THE: 1 year fit and finish warranty. Point out all the issues in the initial inspection and make them repair it before signing off on the final inspection. We were naive and inexperienced in home buying. Its a hassle and time consuming to have contractors come and work on your home. Warranty repairs - So far, we've been dealing with multiple issues that has taken 2-3 months to resolve.

Issues so far in 3 months.
1) Countertop in bathroom hallway - 4 foot gap. Countertop was not affixed to cabinets. Two months to repair.
2) Gutter spilling over due to not being installed correctly causing flooding on side of home. Reported over a month ago. No action.
3) Floors squeaking - repair was made
4) Upgraded hood range dented in - Not repaired yet
5) HVAC - reported airflow issue since move in. 2.5 months still not fixed.

6) Solar Panels - 3 visits so far from Sun Power

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16 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 21, 2019

We fell in love with our floor plan. We’ve HATED the poor quality. On closing day, we found that the double oven wasn’t wired up at all - open wires were dangling in the cabinet. How did this pass inspection? The day we moved in, the dishwasher fried on first use. Richmond refused to help, claiming it was a warranty issue. We had to wait three weeks for the warranty company to send a tech. Turns out Richmond wired the outlet incorrectly. Again, how did this pass inspection? There is a wall in one bedroom that bows more than 1/2 inch across a four-foot span.

While putting in a footpath along the side of the house, I discovered a very large hole around the gas meter - it was easily 3-4 feet in diameter. You could see marks from a shovel or digging tool along the sides, so I know it wasn’t from erosion. The hole had been covered up by two layers of landscaping cloth (stretched very tightly and pinned in numerous locations to keep it in place) and then covered with landscaping rocks. Why??? Poor, poor quality for no reason. I had to buy soil to fill in this mistake, and still wonder what lies beneath other areas of rocks. Just over two years into this experiment, our heater died. The HVAC tech we hired says unit was overtasked. It wasn’t large enough to handle upstairs floor space, let alone the finished basement. Richmond initially claimed that they would replace the unit if it was undersized. They have now stopped responding to all calls and emails. Very, very, VERY disappointed.

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14 people found this review helpful
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Richmond American expert review by Joseph Truini

Richmond American grew out of a local Denver operation and became a homebuilder that has built over 175,000 structures in nine states.

  • Quick move-in option: Consumers who need a home right away can purchase one that’s already under construction and can be moved in to quickly.

  • Three follow-up appointments: Richmond American has in-home appointments with consumers one month, five months and ten months after move in to make sure that everything in the house is acceptable and working properly.

  • Available in nine states: Users on both coasts can get a custom-built home through this company. Richmond American builds homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington.

  • Online information: Prospective homebuyers can learn everything from how to choose a home to how to improve their credit score and how to secure a mortgage on Richmond American Homes’ website. The company offers 10 free and downloadable guides, covering such subjects as, Basic Floor Plans, First-Time Buyers, Comparison Home Shopping, and Buying a House After Bankruptcy.

  • Complimentary design service: Consumers can work with a design consultant at no additional charge. The company works closely with prospective buyers to design a home that meets the personal needs and tastes of each buyer.

  • Best for: Richmond American Homes is best for people on a budget, first-time homebuyers and highly independent people.

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Joseph Truini Home Improvement Contributing Editor

Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

Richmond American Company Information

Company Name:
Richmond American
Year Founded:
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