Richmond American

Amount of hoops and loops Richmond warranty reps make you jump through, while I know it's in fact their own lack of care to get anything replaced is astonishing. Very old-fashioned company, unless management gets involved no one gives rats about your house issues. Vendors/Subcontractors always have parts and labor, but miscommunication on the part of Richmond employees is so bad and common that left hand doesn`t know what right hand is doing. It's been 9 months since April 2023 for simple damaged cabinet panel replacement and they failed 3 appts and still have no appt nor part available. Home Depot anyone?Should be simple but after 3 dozens of emails nothing is done.

Horrible experience with front office, construction (Monty) and corporate office. This company does not care about their clients! They overpromised to lock you in and leave you homeless with delay after delay right before each new closing date! I hate what my family and I are going through waiting on our home! Please do your research and go somewhere else. Just awful! This is Summerfield in Victorville CA. They are liars…all around.

We purchased our new construction home in Florida and closed at the end of October 2022. We lived in Maryland during this process and it is apparent that many shortcuts were taken in the construction of our home. We have a warranty for a year on our home and have attempted to reach out to the warranty too many times to count. For one, they never answer the phone or return any phone calls as different voicemails indicate. We were eventually assigned a representative, Ashley, who came out to our home on two different occasions with promises of all the issues being resolved through the companies that Richmond works with.

This has been the worst experience with Richmond American homes. First my house took over a year to be completed; I was told it would be done in June or July, but I was not able to move in until November. The finance company did not communicate at all until they needed something from me but when I had questions I was Not given the time of day. After finally moving in the plug for my refrigerator wasn’t working and they did not fix it till days later. I had to run an extension cord through the kitchen just to use it. The fence that they put in is so ** and falling apart; it looks like a 10 year old child built it! The boards aren’t straight and some of the nails aren’t even attached to anything, also the posts are cracking and the boards are warping. I’m not sure why they chose to use such cheap ** materials but they are just wasted money because they don’t last for longer than six months!!! Seriously my mom could have done a better job!

A horrible experience. This company over-promised and undelivered and could care less what they do to the buyer. Breached contract 3 times, leaving us homeless days before closing. The lenders, agents and builders are all liars, do not communicate and now want to keep our deposit. The builder Monte said, it is what it is! They could care less about the consumer, as long as they take your money, they can sleep at night! Stay away! Sole at Summerfield in Victorville CA

I'm new to buying a house. This company was introduced to me by a trusted friend so I gave them the benefit of the doubt. I so wish I had looked up these reviews before working with these bottom tier builders. First of all, the house was finally "built" about 4 months after it was promised cutting into my kid's school year and completely screwing up all our plans. Not even an apology. They rushed and rushed us to sign on the bottom line then took their sweet time in communicating during the rest of the process. Sometimes they wouldn't respond for weeks.

We have moved into our home about 6 months ago. We have found many things wrong with our home. We have never had our meeting with the warranty person as we were told would happen. We have many things that need addressed and we get no responses most the time and if we do we get the run around. We have Tile falling off our house along with many neighbors. We our garage trim that has never been fixed as we noticed before moving in. A hole in our back door at the bottom that bugs come in and out of. Our gutter has a hole in it. Our Cabinets that we spent tons of money on have many chips and never got touched up like we were told would. We have trim that still needs to be attached to the wall. And bathroom tile that's popping up. Richmond has really disappointed us with the quality work and lack of communication. Highly recommend using another builder.

This company is deceitful and unethical! They sold lots and built homes in Mesquite NV (Portobello) before lot lines were established. While under contract they negotiated with the city and reduced backyard sizes by 15-20%. Never notified buyers under contract. Once we signed to close we’ve been forgotten about. They’ve been around too long. They’re too big. And the customer is the last thing they care about. Check YouTube videos for more. Don’t patronize!!

Richmond American Homes built our home. I am disappointed due to the quality of their workmanship and the lack of holding their subcontractors accountable for the damage that they inflict on other parts of the home as they perform their particular trade. The punch list was about 42 items long when we inspected our home just prior to taking possession. We have submitted about 11 items for repair through the home warranty. The following are just a few examples of the workmanship and damage issues.

Imagine being pulled into the middle of a dysfunctional family. That is what it is like to be buyer of a Richmond American Home. We contracted our home to be built in May 2022. The home was already applied for a permit from the county. We were then lead on a very difficult process of poor information, no information, finger-pointing, etc. for the next 6-months. We didn't know when we would be able to move into our home until approximately 2-weeks before. Since then we have been dealing with unfinished and poorly installed features in our home. We were so rushed into closing that RA didn't even have a crew properly and completely clean the home prior to move-in. We have 3 windows that do not match the other windows that we raised to the foreman in our pre-drywall walk-through. Here we are a 6-months post closing and the windows have not yet been replaced.