About Richmond American
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Richmond American Reviews
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I have recently purchased a Richmond American home in the community of Thunder Bluff in Pahrump NV. and would like to share my experience. I purchased from out of town, so I had to count on my sales associate for how this home was constructed. I was told that during the home orientation, if I did notice anything, it would probably be only 3 or 4 items at most, and those items would be taken care of between the orientation and closing. He seemed sincere and I felt pretty good moving forward. Well, here came the day of orientation...I met with the superintendent who was in charge of the orientation walk through. We started in the kitchen, after 10 minutes I noticed about 5 items, obvious items... Scratched appliances, cracked cabinets, cracks in ceiling drywall.
I asked the builder who does their quality walk through, he said he did! I then asked him if he was going to help with identifying any items. At first, he took the stance of, no I'm only going to note it down and put blue tape on it. We continued our walk through, and he kept putting blue tape on items that I pointed out. After about 2 hours, he finally joined in and started marking items himself. After about 5 hours and dozens of items, we finally finished. He admitted during the walk, that a few of their subcontractors provided poor quality workmanship, but that is what he had to deal with. He actually said that this house was better than most...
I knew there was no way, they were going to take care of these items by closing. I was right, closing came and went and there are still dozens of items remaining. Now I have to go through customer service. I've submitted a request and 7 business days later, still no contact from a customer service rep. This home should have NEVER been scheduled for an orientation walk through. It is very obvious that Richmond American homes is more concerned with closings than they are with providing a quality product. I would not recommend this builder to anyone!!
Save yourself the lies and find a different builder. It's the worst experience during the build and even worse once they have your money. Our house is leaking and mold infested 30 days in and they don't care.
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BUYER BEWARE!!! Do not buy a Richmond American home! This company is a scam run by incompetent people. It is a trap.. get out while you can. We were lied to by them time and time again and when it was time for our walk through they didn’t even show up!!! No communication whatsoever. They are an absolute joke.
If you are purchasing a home in Manor Texas, stay away from Richmond Carillon Homes. If I had to do it all over again I would have ran the other way. I have been living in this home for less than a month and there are many things that need to be repaired already. The homes are cheaply built, the general contractor has no idea what he is doing. I will name some of the problems that I am needing repaired: broken patio door (it doesn't lock), my neighbor has the same problem, they put in windows that didn't match, the cabinets have numerous scratches, being dark cabinets they show easily, they were not polished before I moved in so they look like second hand cabinets, the plaster is already peeling off the wall in the master bathroom and multiple places in the house, the siding on the back of my house the paint looks like a second grader did it, the lawn needs to be resodded, many sink holes throughout the back, side and front yard.
I have two windows in the house that need to be replaced seeping air through them, carpet is not leveled on the second floor, paint job in laundry room doesn't match, drain pipe for water softener pre-plumbing is not right, Culligan wouldn't install water softener because builder installed a 1/2 drain pipe coming from the wall instead of a 1 1/2 inch pipe, cabinet in kitchen is cracked needs to be replaced, kitchen sink is scratched up, flooring scratches easily. Not sure about the installation in the home, but I can hear my daughter in my downstairs bedroom and vice-versa when she is in the kitchen. The island side cabinet moves easily, the air conditioner cabinet on second floor they left junk all in the cabinet filthy, loose siding planks on side of house, they left trash on the rooftop, these are just some of the things. Stay away. For $555,000 (5 bedroom, 3 1/2 bath) not worth it at all.
Stairs fell in a month after we moved in. Cabinet doors are falling and others are now loose. Pantry shelves have collapsed. Doors and walls are uneven. That's just a few of growing issues. Some of my neighbors don't even have carpet yet and they are on year 2. Had I known this company would treat us this way BEFORE we purchased this home I would have brought an air mattress for far less and just slept in my truck. Beware!! They will love you like crazy until you sign that line on closing day. Afterwards it will be the hardest slap in your face you ever experienced. A very expensive one. Posting here because 1) I want to save somebody.. anybody... and 2) all other options have failed. Smh.
Horrible experience. We saw the home multiple times and we’re going back and forth on pricing. Finally agreed to a price, told them we could come in on Saturday at 3pm. Of course their main sales lady, Helen, said "No, you can come in Sunday. No rush…." Right! Just so she could sell it right from under us and make more money. They truly only care about their pockets, not their customers. I’d urge you to at least request a different sales agent other than Helen, she is shady and will absolutely sell the home before you sign if you take longer than a day and someone is willing to pay $10 more. Awful awful experience… Also go look up Richmond Homes on ConsumerAffairs. We may have actually dodged a bullet.
They make customers compete by revealing offers to others and bring in new conditions at the time when we are close on making an offer. They do lots of tricks with offers in email rather than written. It also looks like the customer facing folks hide details from their bosses by revealing customers who they prefer.
Wanted to buy new home. Had a few issues and company was fine with making promises to satisfy them, but they absolutely refused to put those promises into the 70 page contract. We walked away. No wonder there are so many negative reviews complaining about them not delivering on promises.
We had a horrible experience and were mislead by sales manager in Columbia, TN. She showed us the model and made us believe our kitchen would be like the model. As it was still in the process of being done we noticed it did not have soft close cabinets or the same amount of cabinets. She said she would have a set of drawers and a trash can pullout put in after closing. I agreed but had a terrible feeling about this house due to other things. We back out prior to our walkthrough due to feeling we were misled. They refuse to give us our $9,200 back claiming "Buyer remorse". Please they are new to Tennessee. DON'T BUY A RICHMOND AMERICAN HOME. They also put in a vent all the way through the wall for a ventless microwave.
Contracted to build a home with Richmond in Jan 22. Unfortunately, I was trapped into buying said home that I purchased under differing market conditions from initiation to when we closed. Several bad experiences along the way.
1) 3 sales people that were "managing" my build. Information trickled in occasionally until the final salesperson. The initial salesperson also violated my privacy by informing another potential home owner in the neighborhood my personal information (name, etc.) and I found out through a mutual friend that they knew I was building next to them.
2) The actual structural build process wasn't the worst part. The main super was decent and clear in comms when we did speak and always answered my questions.
3) The loan processor was inept. Attempted to tell me 2 hrs before closing we couldn't close because of an underwriting condition that SHE dropped the ball on but failed to tell me about even though I had been cleared through underwriting for WEEKS.
4) I closed with an INCOMPLETE home with the promise things would be resolved quickly. I was missing:- Garage door openers
- Shower glass doors/encasements
- Mirrors in all bathrooms
- Messed up kitchen backsplash that had to be fully demolished and redone
- Discovered live and uncapped electrical wires behind my demolished kitchen backsplash
- Damaged granite composite sink that still isn't fixed
- Damaged chunks of hardwood flooring that needs replaced in places
- Several un-square walls/corners
- demolished master bath to correct off-center plumbing
5) It's been 3 weeks since I closed and most major things are still lingering. It's clear that Richmond employs the lowest bidder trades and they bring un-skilled labor in to do a poor job. So poorly that it has to be demo'd and redone.
6) Then the PM aspect is a nightmare. No one can communicate times/days of when someone is going to show up to resolve issues. They just show up then complain if you aren't there to receive them. I have asked so many times for a basic plan and basic levels of communication so I can ensure I am at the home to receive them. It's pretty simple.
7) I would've backed out if I could've. I used my VA loan. Per the contract, I had incentive money to utilize how I saw fit. I initially chose to allocate it to the final purchase price of the home. I wanted to switch it to buy down my rate later on. Since the home came in appraised under the final purchase price... Richmond refused to allow me to buy down my rate and use my incentive the way I wanted to because it would've allowed me to walk from the home per VA regs. Criminal and forced tactics in ensuring they can continue to sell a poor product. I don't recommend ANYONE builds with these clowns ever. I certainly won't be.
Here I am 3 weeks in to my new home and can't get a clear plan nor answers/timelines on resolutions. I get it... industry is tough and supply is challenging at times. BASIC COMMUNICATION goes a long way in resolving most of these issues. Overally, poor quality homebuilder that traps you into contracts for their poor quality homes.
Richmond American author review by Joseph Truini
Richmond American grew out of a local Denver operation and became a homebuilder that has built over 175,000 structures in nine states.
Quick move-in option: Consumers who need a home right away can purchase one that’s already under construction and can be moved in to quickly.
Three follow-up appointments: Richmond American has in-home appointments with consumers one month, five months and ten months after move in to make sure that everything in the house is acceptable and working properly.
Available in nine states: Users on both coasts can get a custom-built home through this company. Richmond American builds homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington.
Online information: Prospective homebuyers can learn everything from how to choose a home to how to improve their credit score and how to secure a mortgage on Richmond American Homes’ website. The company offers 10 free and downloadable guides, covering such subjects as, Basic Floor Plans, First-Time Buyers, Comparison Home Shopping, and Buying a House After Bankruptcy.
Complimentary design service: Consumers can work with a design consultant at no additional charge. The company works closely with prospective buyers to design a home that meets the personal needs and tastes of each buyer.
Richmond American Company Information
- Company Name:
- Richmond American
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