Richmond American

Richmond American

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Overall Rating1.3 out of 5
See all 267 reviews

About Richmond American

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Richmond American Reviews

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 8, 2023

Amount of hoops and loops Richmond warranty reps make you jump through, while I know it's in fact their own lack of care to get anything replaced is astonishing. Very old-fashioned company, unless management gets involved no one gives rats about your house issues. Vendors/Subcontractors always have parts and labor, but miscommunication on the part of Richmond employees is so bad and common that left hand doesn`t know what right hand is doing. It's been 9 months since April 2023 for simple damaged cabinet panel replacement and they failed 3 appts and still have no appt nor part available. Home Depot anyone?Should be simple but after 3 dozens of emails nothing is done.

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Reviewed Aug. 26, 2023

Horrible experience with front office, construction (Monty) and corporate office. This company does not care about their clients! They overpromised to lock you in and leave you homeless with delay after delay right before each new closing date! I hate what my family and I are going through waiting on our home! Please do your research and go somewhere else. Just awful! This is Summerfield in Victorville CA. They are liars…all around.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2023

    We purchased our new construction home in Florida and closed at the end of October 2022. We lived in Maryland during this process and it is apparent that many shortcuts were taken in the construction of our home. We have a warranty for a year on our home and have attempted to reach out to the warranty too many times to count. For one, they never answer the phone or return any phone calls as different voicemails indicate. We were eventually assigned a representative, Ashley, who came out to our home on two different occasions with promises of all the issues being resolved through the companies that Richmond works with.

    We had issues with our windows being different, concrete not being leveled, expensive staircases being poorly constructed, different bathroom tile colors, holes in the wall, etc. I have filed claims with the Warranty company as well to no avail. The times they have actually come out they almost always, except once, come unprepared to do what we actually need done and have said they need to reschedule restarting the entire process.

    We've even been in contact with someone higher up named Tyler, who assured us he would have everything handled for us and of course that has not happened either. He now never picks up his phone he provided us or calls back. This awful builder has numerous bad reviews and deservedly so. At this point they almost certainly are waiting out the remainder of our one year warranty so that they are not liable to fix any of the issues that are their fault.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 21, 2023

    This has been the worst experience with Richmond American homes. First my house took over a year to be completed; I was told it would be done in June or July, but I was not able to move in until November. The finance company did not communicate at all until they needed something from me but when I had questions I was Not given the time of day. After finally moving in the plug for my refrigerator wasn’t working and they did not fix it till days later. I had to run an extension cord through the kitchen just to use it. The fence that they put in is so ** and falling apart; it looks like a 10 year old child built it! The boards aren’t straight and some of the nails aren’t even attached to anything, also the posts are cracking and the boards are warping. I’m not sure why they chose to use such cheap ** materials but they are just wasted money because they don’t last for longer than six months!!! Seriously my mom could have done a better job!

    After that I kept noticing more and more things wrong; one major thing is my front door frame is not level so there are major gaps in the door where bugs come in and water from the rain. Now I have water Damage and no one has come to fix it. I have now lived here 8 months, nothing has been fix and I’ve submitted so many tickets. What is the point of submitting tickets if they aren’t going to answer to them?! Richmond is looking at a lawsuit if they don’t do better; I’ve talked to many of my neighbors who are having the same issues with them. It’s so disappointing when you spend over half of a million dollars on a home that is falling apart.

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    Contract & TermsStaff

    Reviewed Aug. 17, 2023

    A horrible experience. This company over-promised and undelivered and could care less what they do to the buyer. Breached contract 3 times, leaving us homeless days before closing. The lenders, agents and builders are all liars, do not communicate and now want to keep our deposit. The builder Monte said, it is what it is! They could care less about the consumer, as long as they take your money, they can sleep at night! Stay away! Sole at Summerfield in Victorville CA

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 2, 2023

    I'm new to buying a house. This company was introduced to me by a trusted friend so I gave them the benefit of the doubt. I so wish I had looked up these reviews before working with these bottom tier builders. First of all, the house was finally "built" about 4 months after it was promised cutting into my kid's school year and completely screwing up all our plans. Not even an apology. They rushed and rushed us to sign on the bottom line then took their sweet time in communicating during the rest of the process. Sometimes they wouldn't respond for weeks.

    The superintendent of the project changed hands several times which was another red flag. Friends were telling me this always happens in building a home so I looked the other way. The guy we got in the end was...unreliable. He was good about some things but ultimately wouldn't really act until we would force his hand. The contractors he would hire to do things like paint or put in carpet would do a terrible job, stuff I would rather just pay some teenager to do. Also, he was ALWAYS late to appointments, even as much as 45 minutes. Again, no apologies, just excuses.

    Finally I thought I'd give them a chance to make things right by asking for them to throw in a free water softener. Again, they only complied once we made a lot of noise. To be fair, they did eventually agree, but it took more than it should have. I would give them a half star to add onto my score for that, but I can't. Worst company I've ever dealt with. The Electronic Arts of homes.

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    Customer ServiceStaff

    Reviewed July 18, 2023

    We have moved into our home about 6 months ago. We have found many things wrong with our home. We have never had our meeting with the warranty person as we were told would happen. We have many things that need addressed and we get no responses most the time and if we do we get the run around. We have Tile falling off our house along with many neighbors. We our garage trim that has never been fixed as we noticed before moving in. A hole in our back door at the bottom that bugs come in and out of. Our gutter has a hole in it. Our Cabinets that we spent tons of money on have many chips and never got touched up like we were told would. We have trim that still needs to be attached to the wall. And bathroom tile that's popping up. Richmond has really disappointed us with the quality work and lack of communication. Highly recommend using another builder.

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    Contract & Terms

    Reviewed July 9, 2023

    This company is deceitful and unethical! They sold lots and built homes in Mesquite NV (Portobello) before lot lines were established. While under contract they negotiated with the city and reduced backyard sizes by 15-20%. Never notified buyers under contract. Once we signed to close we’ve been forgotten about. They’ve been around too long. They’re too big. And the customer is the last thing they care about. Check YouTube videos for more. Don’t patronize!!

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    Installation & Setup

    Reviewed May 23, 2023

    Richmond American Homes built our home. I am disappointed due to the quality of their workmanship and the lack of holding their subcontractors accountable for the damage that they inflict on other parts of the home as they perform their particular trade. The punch list was about 42 items long when we inspected our home just prior to taking possession. We have submitted about 11 items for repair through the home warranty. The following are just a few examples of the workmanship and damage issues.

    We have two cracks in our basement floor that are 1/4 inch wide because they didn't install re-bar prior to pouring the concrete and possibly didn't compact the soil properly. One crack is 11 yard long and the other is 7 yards long. The driveway concrete is higher than the garage floor concrete and so we have water that pools in the garage. We have a concrete pad that is pulling away from our house at the rear door of the garage because the soil wasn't compacted prior to pouring the concrete. We had concrete that was splattered against the exterior wall of our entryway by our front door that they have subsequently removed.

    After re-routing a water pipe in our basement, concrete was poured in a 1' by 2' hole and later that same day another tradesman walked over it leaving deep footprints in the wet concrete. We have concrete splattered against our rear fence that they subsequently power washed off and still have concrete splattered on a door threshold and on the inside of our window wells. We have removed 150 gallons of pea gravel, large gravel, and concrete that was distributed throughout our yard so that we can plant grass and a garden.

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    Installation & Setup

    Reviewed May 23, 2023

    Imagine being pulled into the middle of a dysfunctional family. That is what it is like to be buyer of a Richmond American Home. We contracted our home to be built in May 2022. The home was already applied for a permit from the county. We were then lead on a very difficult process of poor information, no information, finger-pointing, etc. for the next 6-months. We didn't know when we would be able to move into our home until approximately 2-weeks before. Since then we have been dealing with unfinished and poorly installed features in our home. We were so rushed into closing that RA didn't even have a crew properly and completely clean the home prior to move-in. We have 3 windows that do not match the other windows that we raised to the foreman in our pre-drywall walk-through. Here we are a 6-months post closing and the windows have not yet been replaced.

    The warranty supervisor we are dealing with is uninterested or incapable of sending the right people with the right instructions on what items we still have on our punch list. While I love the design of our home (mostly because of the features we picked out, not the builder), the hassle of having to ride the builder to complete the job has largely robbed us of fully enjoying our new home. If we had sought these reviews in advance we would have gone another route in purchasing our new home. We regret doing business with RA and will tell everyone that will listen to us to never buy from them or really any big national builder since they all seem to have the same level of incompetence and lack of care for the buyer.

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    Richmond American author review by Joseph Truini

    Richmond American grew out of a local Denver operation and became a homebuilder that has built over 175,000 structures in nine states.

    • Quick move-in option: Consumers who need a home right away can purchase one that’s already under construction and can be moved in to quickly.

    • Three follow-up appointments: Richmond American has in-home appointments with consumers one month, five months and ten months after move in to make sure that everything in the house is acceptable and working properly.

    • Available in nine states: Users on both coasts can get a custom-built home through this company. Richmond American builds homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington.

    • Online information: Prospective homebuyers can learn everything from how to choose a home to how to improve their credit score and how to secure a mortgage on Richmond American Homes’ website. The company offers 10 free and downloadable guides, covering such subjects as, Basic Floor Plans, First-Time Buyers, Comparison Home Shopping, and Buying a House After Bankruptcy.

    • Complimentary design service: Consumers can work with a design consultant at no additional charge. The company works closely with prospective buyers to design a home that meets the personal needs and tastes of each buyer.

    by Joseph Truini Home Improvement Advisor

    Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

    Richmond American Company Information

    Company Name:
    Richmond American
    Year Founded: