Richmond American Homes Reviews

Very disappointed with our Richmond American home. We were so excited to buy this expensive home because of the single level floor plan and RV garage. We have had several warranty issues that still aren't all resolved that include replacing our hvac shortly after move in - issue still exists, floors that were not level by an inch - warranty fixed that issue that was apparently a structure issue but now the floor creeks in the kitchen, garage door leaks water when raining, missing gutters, unwrapped pipes, electrical issue, structure issues. And so on. The warranty rep has tried to help but this is beyond frustrating and all the warranty issues and taking time off work to try and resolve issues has been overwhelming! The contractors Richmond uses seem incompetent. You should be able to enjoy a brand new home, this has not been the case for us. I will never buy another Richmond American home!

We have a LR window with a broken seal that is clouded. It is noted in the inspection report 7 months ago. We have been told it would be fixed as it was preexisting. We have a photo taken by the Inspector noting the broken seal. I have filed numerous requests for a repair and have not been successful in getting an answer to my request. Since my husband has been in and out of the hospital since November, I am trying to get this resolved myself but have not been successful.

The technician understood the problem I presented, asked a couple questions, then tried a couple things, and one worked. The whole process took about five minutes. Huge weight off my mind.

I close in a week. So far I've had a pleasant experience with Richmond and utilizing their lender. I had something pop up and they allowed me to delay my closing by an additional 30 days on top of the 30 days we already had set. The house is very nice. The only thing I can pick on is I found a few things during the blue tape that I shouldn't have found but again that's the whole reason for a blue tape inspection. They were super courteous and are fixing everything without hesitation. Nothing major! I had a sales associate named Nick, awesome dude. Highly suggest if you're going to Jacksonville to look for him. Overall, no other builder can compete with the deals/incentives Richmond Homes is offering. I got lucky finding them and definitely encourage others to do the same. **Pre close review, assuming my review won't really change after close either.**

We had an excellent experience working with Mrs. **, our sales associate with Richmond American Homes in Fernandina Beach. From the very beginning, she was palpably kind, professional, organized, prompt, and courteous. She went out of her way to accommodate us, allowing multiple walkthroughs of the home, often on short notice and sometimes at her own inconvenience. We never felt rushed or like an imposition, which speaks volumes about her character and commitment to her clients.

We are in the process to purchase a home from Richmond in St Augustine FL, the sales person (Suri) was nice with my wife at the first day. But after that we cannot get a hold of anyone to help us change the closing date, we requested for Feb 6 what was agreed but they keeping pushing to close before that, but we cannot do it because our work schedule. We already gave the deposit, did the home inspection but they ghost us and do not reply to any emails, calls or text. In 3 weeks of this processes the sales person spoke with us twice. It is getting to the point to be disrespectful and I am about to cancel the purchase with the risk of not getting our deposit back. Do yourself a favor....RUN AWAY FROM THIS COMPANY.

We got the house that we wanted! I love it! I don’t necessarily love the area around where we live (after being here for a couple months). It’s like, we have to drive through the ** to get to our little oasis. I’d like to see the community gated and better monitored. I’ve brought these concerns up to Sovereign & Jacobs, our HOA authority, and they said we’d have to wait until the community HOA was turned over to the community members living here. But when does that happen? Otherwise, I love it here! Other than that, it’s little stuff like the house settling and the grout in the master shower showing cracks already…After two months living here. That and our garage door makes a crack sound about halfway coming up and going down.

I purchased a home Dec 2023 in Nevada. The purchase process was relatively seamless. Customer service was stellar for the most part and response from the warranty department was fast and my immediate concerns were addressed for the small things that really if they took more time when they built the house, wouldn't have been an issue. I just feel the quality of my home is poor! The materials are cheap and the workmanship was subpar. Grouting issues, screws missing, incomplete tiling over range, patio screen door keeps falling off track, towel rack keeps falling, etc. I'm afraid of what I will find when I pull up the carpet because the subfloor is uneven and squeaking!

The process was easy and well structured. Our sales agent Theresa was great from start to finish. The homes are great quality for being a spec build. We chose the RV garage 2 story for our family needs and it has been exceptional. The homes are well priced for what you get, there’s more upgrades and better finishes than most other builders in the area for similar Prices.