Richmond American Homes Reviews

Review of Richmond American Homes. I am extremely disappointed with the quality of workmanship and customer service provided by Richmond American Homes. Shortly after moving into my home, I discovered that my shower had been improperly installed and was leaking. Richmond American Homes acknowledged the issue and performed repairs. However, despite those repairs, mold has continued to develop from behind the caulking around the shower area.

Very disappointed with our Richmond American home. We were so excited to buy this expensive home because of the single level floor plan and RV garage. We have had several warranty issues that still aren't all resolved that include replacing our hvac shortly after move in - issue still exists, floors that were not level by an inch - warranty fixed that issue that was apparently a structure issue but now the floor creeks in the kitchen, garage door leaks water when raining, missing gutters, unwrapped pipes, electrical issue, structure issues. And so on. The warranty rep has tried to help but this is beyond frustrating and all the warranty issues and taking time off work to try and resolve issues has been overwhelming! The contractors Richmond uses seem incompetent. You should be able to enjoy a brand new home, this has not been the case for us. I will never buy another Richmond American home!

We have a LR window with a broken seal that is clouded. It is noted in the inspection report 7 months ago. We have been told it would be fixed as it was preexisting. We have a photo taken by the Inspector noting the broken seal. I have filed numerous requests for a repair and have not been successful in getting an answer to my request. Since my husband has been in and out of the hospital since November, I am trying to get this resolved myself but have not been successful.

The technician understood the problem I presented, asked a couple questions, then tried a couple things, and one worked. The whole process took about five minutes. Huge weight off my mind.

I close in a week. So far I've had a pleasant experience with Richmond and utilizing their lender. I had something pop up and they allowed me to delay my closing by an additional 30 days on top of the 30 days we already had set. The house is very nice. The only thing I can pick on is I found a few things during the blue tape that I shouldn't have found but again that's the whole reason for a blue tape inspection. They were super courteous and are fixing everything without hesitation. Nothing major! I had a sales associate named Nick, awesome dude. Highly suggest if you're going to Jacksonville to look for him. Overall, no other builder can compete with the deals/incentives Richmond Homes is offering. I got lucky finding them and definitely encourage others to do the same. **Pre close review, assuming my review won't really change after close either.**

We had an excellent experience working with Mrs. **, our sales associate with Richmond American Homes in Fernandina Beach. From the very beginning, she was palpably kind, professional, organized, prompt, and courteous. She went out of her way to accommodate us, allowing multiple walkthroughs of the home, often on short notice and sometimes at her own inconvenience. We never felt rushed or like an imposition, which speaks volumes about her character and commitment to her clients.

We are in the process to purchase a home from Richmond in St Augustine FL, the sales person (Suri) was nice with my wife at the first day. But after that we cannot get a hold of anyone to help us change the closing date, we requested for Feb 6 what was agreed but they keeping pushing to close before that, but we cannot do it because our work schedule. We already gave the deposit, did the home inspection but they ghost us and do not reply to any emails, calls or text. In 3 weeks of this processes the sales person spoke with us twice. It is getting to the point to be disrespectful and I am about to cancel the purchase with the risk of not getting our deposit back. Do yourself a favor....RUN AWAY FROM THIS COMPANY.

We got the house that we wanted! I love it! I don’t necessarily love the area around where we live (after being here for a couple months). It’s like, we have to drive through the ** to get to our little oasis. I’d like to see the community gated and better monitored. I’ve brought these concerns up to Sovereign & Jacobs, our HOA authority, and they said we’d have to wait until the community HOA was turned over to the community members living here. But when does that happen? Otherwise, I love it here! Other than that, it’s little stuff like the house settling and the grout in the master shower showing cracks already…After two months living here. That and our garage door makes a crack sound about halfway coming up and going down.

I purchased a home Dec 2023 in Nevada. The purchase process was relatively seamless. Customer service was stellar for the most part and response from the warranty department was fast and my immediate concerns were addressed for the small things that really if they took more time when they built the house, wouldn't have been an issue. I just feel the quality of my home is poor! The materials are cheap and the workmanship was subpar. Grouting issues, screws missing, incomplete tiling over range, patio screen door keeps falling off track, towel rack keeps falling, etc. I'm afraid of what I will find when I pull up the carpet because the subfloor is uneven and squeaking!

The process was easy and well structured. Our sales agent Theresa was great from start to finish. The homes are great quality for being a spec build. We chose the RV garage 2 story for our family needs and it has been exceptional. The homes are well priced for what you get, there’s more upgrades and better finishes than most other builders in the area for similar Prices.

I would give a zero. Long story how I ended up in this builder's home but it is the worst built home ever, my husband & I actually had 3 homes built from the ground up! Upgrades, white cabinets, every one of the doors have screws that do not go all the way thru, pressed wood, quartz countertops, show every mark, I could write a book. I wish I would have walked away. It would have been the best $50k+ I ever spent. My warning is you see a home built by Richmond American run don't walk.. away! Christopher Homes, Toll Brothers now they are home builders👍

I had a wonderful experience purchasing my new home from Richmond American homes. My sales associate, J'mir, was friendly, personable, knowledgeable and patient. He frequently checked in to see if we had questions or issues, and kept us updated about what the next steps would be - which was WONDERFUL as a first time home buyer. Everything went as seamlessly as I thought it could. We used their preferred lender which made everything easy as everyone chatted with each other. Our home is beautiful and well constructed. Our walkthroughs after inspection went well and the team was on top of any minor issues we had. I would feel comfortable recommending Richmond American Homes to anyone.

Our sales associate was honest and caring, guiding us through a difficult process. We love the floor plan, and interior features such as faux wood flooring. The cabinet handles curve and don’t get caught on pockets— it’s the little details that set the home apart. The master closet leading to the laundry room is phenomenal! Well thought out design. No major issues!

2 years and five months and these are some of the good and bad qualities about my Richmond American Home that I would like to share! Like all new home builds there will be problems! First I would like to add the convenience of Buying a Richmond American Home. I am Disable Combat Veteran. The seller made it possible for me to buy a New Home with the VA home loan! The location Casa Vista AZ is great location to be in with little town charm feel as it grows into its own with the convenience of the freeways, and shopping nearby. Next the the timeframe that the home was built from lot location to the step by step process in an 8 month period! Now as I sit here contemplating my Home after 2 years I find myself finding all the faults about the home from the 2 year check list to the customer service to the Quality of the Home builder.

I am overall happy with my home. I love it. It’s very comfortable. I am disappointed in the workmanship of a few items. Some things I know can and will be fixed but there are a few big things. One, the drywall in the home is terrible. You can see bowed areas in the hallway now that we have painted. The drywall is literally cracking at the seams in other places, so you can see clear seams and cracking of the walls coming through. Now this will need to be fixed and I am told my paint will not be fixed. The builder paint which is of course a different color than my newly painted interior will be fixed, but not my paint. I’m not happy about the inconvenience this will cause of course but now the expense of repainting due to nothing I have done wrong is unacceptable.

ZERO STARS! Customer service, warranty work is absolute trash. Takes forever to get a response, the supervisor for this community is dumb as a box of rocks. Constantly telling lies, excuses, making us call certain contractors for warranty work because its not their job. Excuse me! It is! They take months to get anything done. Half ass information from the manager, the supervisor and the contractors that show up. So you're getting 3 different stories about shit. They just want to save as much money as possible for their pockets. I hate it here! I regret buying a RAH. They don't care about their customers. Run if you decide to purchase (sale team was the best part about of of this). We've been here for a year now and can't wait to move.

I wish we could leave no stars! Our builder super was supposed to our final walk prior to our close date. He canceled due to his child being sick. That was a Friday.... We closed Monday and were told if we postpone it will cost us thousands.. There were holes in drywall, door frames warped, window bowing, purchased additional outside light missing (bigger issue caused once added), media chase missing, creaking floors, 2 rooms continuously hot, window sashes broken, debris in sliding doors, poor sod, sod laid over garbage! We walked the house 30 mins before our close time. We pointed out the drywall issues, windows, flooring, missing features, the bowing door frame, all that jazz.

No stars! Significant dissatisfaction with poor construction quality, unresolved defects, construction delays, and difficult customer service. No response. I regret purchasing my home from Richmond American.

If there was a half a star option, I would select it. My experience with Richmond American Homes has made me not want to buy another new home again. I for sure would not buy a Richmond Home. Cheap workmanship and the superintendents do all they can not to get the contractors involved. I moved in and had to purchase. Hole house dehumidifier 60 days in. They had all kinds of nails in my roof and the gutters and we had to beg them to do anything. My grass had a sink hole in it; we had a footprint on our door, and they failed to frame our window correctly and act likes they were doing us favor by fixing it. The only good thing about them is the interest rate. Do not buy unless it’s your only option! Their favorite words are no and “We don’t usually do that.” TRASH!

Let me start off by saying if I could put 0 stars I would, do not go with these builders. They are fraudulent and misleading, the management is horrible and the communication is nonexistent. When we went to check out the house we purchased and we pointed out things that the house required. The sales associate Nicole ** gave us a verbal agreement that all those things could be provided at closing. She made everything sound like there would be no problem. My agent asked her several times within the month of the purchase if we needed to do an addendum and put it on paper for what we asked for and every time he asked Nicole's response was it wasn’t necessary.

Here is a breakdown of what I have had to deal with as a result of Richmond American Homes. And there were a couple of things I let slide on top of the following. Get your popcorn ready.

DO NOT USE RICHMOND AMERICAN HOMES. Unethical. Makes promises they don’t keep. Rushed build and several structural issues. Bob and Jeff ** were great. Cindy ** also great. Everyone else, and the unethical nature of their business is questionable and concerning. Think twice.

We purchased a Richmond model home directly from Richmond in 2021. The house was built in 2020. We’ve had a series of minor issues over the years, but today had to replace the water heater they installed plus all of the vent piping because the material used for the pipes was not (and according to our plumber never was) code compliant. This turned a $1,000 job into a $6,000. The home was granted its certificate of occupancy with this issue, and Richmond convinced us to waive inspection because it would be “redundant.” Lesson learned: get the inspection. If they are non-code compliant in their model homes, who knows what they do in the ones that don’t have all the upgrades!

Not happy with RHA at all!! Warranty items and outstanding items from our final walk through a year ago are not taken care of. They are now saying they are not fixing them and if they are, we have do do all the leg work/contact repair companies and HOA! These are outstanding items from a year ago!! We have been very patient and trusting. Our dyer and microwave were both dented when we moved in and we have consistently been promised they would be fixed. Today we were promised they would again order the parts (that we have been told have been ordered 3 times) but now have them shipped to us for us to contact GE to repair (maybe the 4th promise will work)!!