Richmond American Homes Reviews

We knew that we were purchasing a commercial, not custom, built home, but everyone at Richmond American treated it like it was a custom build. Great communication throughout and addressed any/all concerns we had. I've read many negative reviews about many homebuilders, Richmond included. I think it only fair that we consumers need to share the good, not only the bad.

The salesman's response to the fraud request - it's just a piece a paper, not like it really means anything. Oh, and please sign this form that says under threat of law all information is the truth. If you do choose to buy new home build, do not believe the sales team when they tell you "of course we can do that, other homeowners have" or "no that can't be done". Because pretty quick it becomes "ummm don't know who told you that but no even if other homeowners did it - you can't" and "wow, if we knew you wanted to do that we could have done it before but not now'. This is a portion, small portion, of the problems. GET IT ALL IN WRITING - DO NOT HAVE CALLS OR CHATS - MAKE SURE IT'S ALL IN TEXT OR EMAIL. I've never wanted to walk away from a purchase or a property sale - until my experience with Richmond American. I'm not sure I'll be able to live in the house.

The carpet was installed poorly and it took an act of congress to get them to come back out and re-install only to be faced with spots that are still loose. They do not add shoes molding which I thought was pretty weird and when I moved in all the bathroom lights flickered so I had to change out all the bulbs. Just be very cautious if you are planning on purchasing a home from this company.

Richmond American Homes violated the Real Estate Act without letting the agent who represents the buyer to review the contract first. Amy knows my client did not speak English well but did not have a good explanation about what was in the purchase contract. In the meantime, she pushed us so hard to ask my client's deposit even texting me around midnight. Any sales office of the builder, when there is a mistake happened, they will just modify the contract and change to a contract with loan. This is the first time I was told that they will take my client's deposit without refund.

When I called their emergency number, no one answered, but I did get a call back 15 minutes later. The first words out of her mouth were “You are out of warranty”! So, I explained that this was on the second floor, so the greater probability was a leak in the roof, while she kept saying it could be a pipe, as she has seen pipes in attics before. She then said “anyway, I don’t have an emergency number for the roofing company, so it may be tomorrow morning before anyone can get out to go there”. When I asked about the water damage until then, she repeated that we are past warranty! So, if you are looking for a new home, please look at the warranty of your builders, especially if it is Richmond!!

We had issues with our windows being different, concrete not being leveled, expensive staircases being poorly constructed, different bathroom tile colors, holes in the wall, etc. I have filed claims with the Warranty company as well to no avail. The times they have actually come out they almost always, except once, come unprepared to do what we actually need done and have said they need to reschedule restarting the entire process.

We've even been in contact with someone higher up named Tyler, who assured us he would have everything handled for us and of course that has not happened either. He now never picks up his phone he provided us or calls back. This awful builder has numerous bad reviews and deservedly so. At this point they almost certainly are waiting out the remainder of our one year warranty so that they are not liable to fix any of the issues that are their fault.

After that I kept noticing more and more things wrong; one major thing is my front door frame is not level so there are major gaps in the door where bugs come in and water from the rain. Now I have water Damage and no one has come to fix it. I have now lived here 8 months, nothing has been fix and I’ve submitted so many tickets. What is the point of submitting tickets if they aren’t going to answer to them?! Richmond is looking at a lawsuit if they don’t do better; I’ve talked to many of my neighbors who are having the same issues with them. It’s so disappointing when you spend over half of a million dollars on a home that is falling apart.

The superintendent of the project changed hands several times which was another red flag. Friends were telling me this always happens in building a home so I looked the other way. The guy we got in the end was...unreliable. He was good about some things but ultimately wouldn't really act until we would force his hand. The contractors he would hire to do things like paint or put in carpet would do a terrible job, stuff I would rather just pay some teenager to do. Also, he was ALWAYS late to appointments, even as much as 45 minutes. Again, no apologies, just excuses.

Finally I thought I'd give them a chance to make things right by asking for them to throw in a free water softener. Again, they only complied once we made a lot of noise. To be fair, they did eventually agree, but it took more than it should have. I would give them a half star to add onto my score for that, but I can't. Worst company I've ever dealt with. The Electronic Arts of homes.

We have two cracks in our basement floor that are 1/4 inch wide because they didn't install re-bar prior to pouring the concrete and possibly didn't compact the soil properly. One crack is 11 yard long and the other is 7 yards long. The driveway concrete is higher than the garage floor concrete and so we have water that pools in the garage. We have a concrete pad that is pulling away from our house at the rear door of the garage because the soil wasn't compacted prior to pouring the concrete. We had concrete that was splattered against the exterior wall of our entryway by our front door that they have subsequently removed.

After re-routing a water pipe in our basement, concrete was poured in a 1' by 2' hole and later that same day another tradesman walked over it leaving deep footprints in the wet concrete. We have concrete splattered against our rear fence that they subsequently power washed off and still have concrete splattered on a door threshold and on the inside of our window wells. We have removed 150 gallons of pea gravel, large gravel, and concrete that was distributed throughout our yard so that we can plant grass and a garden.

The warranty supervisor we are dealing with is uninterested or incapable of sending the right people with the right instructions on what items we still have on our punch list. While I love the design of our home (mostly because of the features we picked out, not the builder), the hassle of having to ride the builder to complete the job has largely robbed us of fully enjoying our new home. If we had sought these reviews in advance we would have gone another route in purchasing our new home. We regret doing business with RA and will tell everyone that will listen to us to never buy from them or really any big national builder since they all seem to have the same level of incompetence and lack of care for the buyer.

Original Review: Feb. 16, 2023

I have recently purchased a Richmond American home in the community of Thunder Bluff in Pahrump NV. and would like to share my experience. I purchased from out of town, so I had to count on my sales associate for how this home was constructed. I was told that during the home orientation, if I did notice anything, it would probably be only 3 or 4 items at most, and those items would be taken care of between the orientation and closing. He seemed sincere and I felt pretty good moving forward. Well, here came the day of orientation...I met with the superintendent who was in charge of the orientation walk through. We started in the kitchen, after 10 minutes I noticed about 5 items, obvious items... Scratched appliances, cracked cabinets, cracks in ceiling drywall.

I asked the builder who does their quality walk through, he said he did! I then asked him if he was going to help with identifying any items. At first, he took the stance of, no I'm only going to note it down and put blue tape on it. We continued our walk through, and he kept putting blue tape on items that I pointed out. After about 2 hours, he finally joined in and started marking items himself. After about 5 hours and dozens of items, we finally finished. He admitted during the walk, that a few of their subcontractors provided poor quality workmanship, but that is what he had to deal with. He actually said that this house was better than most...

I knew there was no way, they were going to take care of these items by closing. I was right, closing came and went and there are still dozens of items remaining. Now I have to go through customer service. I've submitted a request and 7 business days later, still no contact from a customer service rep. This home should have NEVER been scheduled for an orientation walk through. It is very obvious that Richmond American homes is more concerned with closings than they are with providing a quality product. I would not recommend this builder to anyone!!

I have two windows in the house that need to be replaced seeping air through them, carpet is not leveled on the second floor, paint job in laundry room doesn't match, drain pipe for water softener pre-plumbing is not right, Culligan wouldn't install water softener because builder installed a 1/2 drain pipe coming from the wall instead of a 1 1/2 inch pipe, cabinet in kitchen is cracked needs to be replaced, kitchen sink is scratched up, flooring scratches easily. Not sure about the installation in the home, but I can hear my daughter in my downstairs bedroom and vice-versa when she is in the kitchen. The island side cabinet moves easily, the air conditioner cabinet on second floor they left junk all in the cabinet filthy, loose siding planks on side of house, they left trash on the rooftop, these are just some of the things. Stay away. For $555,000 (5 bedroom, 3 1/2 bath) not worth it at all.

1) 3 sales people that were "managing" my build. Information trickled in occasionally until the final salesperson. The initial salesperson also violated my privacy by informing another potential home owner in the neighborhood my personal information (name, etc.) and I found out through a mutual friend that they knew I was building next to them.

2) The actual structural build process wasn't the worst part. The main super was decent and clear in comms when we did speak and always answered my questions.

3) The loan processor was inept. Attempted to tell me 2 hrs before closing we couldn't close because of an underwriting condition that SHE dropped the ball on but failed to tell me about even though I had been cleared through underwriting for WEEKS.

4) I closed with an INCOMPLETE home with the promise things would be resolved quickly. I was missing:

- demolished master bath to correct off-center plumbing

5) It's been 3 weeks since I closed and most major things are still lingering. It's clear that Richmond employs the lowest bidder trades and they bring un-skilled labor in to do a poor job. So poorly that it has to be demo'd and redone.

6) Then the PM aspect is a nightmare. No one can communicate times/days of when someone is going to show up to resolve issues. They just show up then complain if you aren't there to receive them. I have asked so many times for a basic plan and basic levels of communication so I can ensure I am at the home to receive them. It's pretty simple.

7) I would've backed out if I could've. I used my VA loan. Per the contract, I had incentive money to utilize how I saw fit. I initially chose to allocate it to the final purchase price of the home. I wanted to switch it to buy down my rate later on. Since the home came in appraised under the final purchase price... Richmond refused to allow me to buy down my rate and use my incentive the way I wanted to because it would've allowed me to walk from the home per VA regs. Criminal and forced tactics in ensuring they can continue to sell a poor product. I don't recommend ANYONE builds with these clowns ever. I certainly won't be.

Here I am 3 weeks in to my new home and can't get a clear plan nor answers/timelines on resolutions. I get it... industry is tough and supply is challenging at times. BASIC COMMUNICATION goes a long way in resolving most of these issues. Overally, poor quality homebuilder that traps you into contracts for their poor quality homes.

I also became concerned when I noticed a wooden support beam that was split and was told that the house had already been inspected by their contracted inspector and was approved for next phase. I then asked if I could request my own inspector from the state for the next phases and they said no, that the only time I would be allowed this would be in the final walk through which is concerning because in the final walk-through, that split piece of wood would be very well covered. I call and do not get any answers and I get told I’ll receive a call back with all the answers I need and nothing, no callbacks ever.

I noticed that instead of cutting out holes in the wood for simple things like plumbing, it looks like someone didn’t cut the hole big enough and instead of recutting it allowing it to be a bigger hole to fit to size, it looks as if they had shoved the pipe through the hole because the wood is chipped almost as if an animal had chewed along the edges. At one point I noticed that the workers must have incorrectly measured where to cut a hole for something in our roof leaving multiple holes which I can assume will be patched but I do think a new home roof should not be having multiple patches, you patch things once they have been lived in not when you're creating a new structure, I worry this later down the road could cause leaks or other issues.

I understand they hire people to work and perhaps I happen to have gotten a sloppy crew working on my house however they have employees in their company that should hold them accountable as they are employing them and now my house is delayed and the quality is not even there for the long delay. This house that my family were so excited for has turned into a nightmare and I cannot imagine what would have happened if we had sold our current home, or if we had been in an apartment and ended a lease. I am very fortunate to still have a place to live in and am worried about what is yet to come of this home and I wake up and just don’t know why this company cannot just make it easy on their customers.

After push back from Chris (General contractor) he said all IFC items would be done on 1 day scheduled for the 25th of July. The 25th arrived and only two of the ten items were completed leaving me with still an unfinished home affecting the livability of the home. I reported Richmond to the BBB for them not completing any work on 8/2. They replied to the BBB complaint 8/10 saying work was being scheduled to have completed. And a Customer representative called me asking not to post any social media complaints and that they had talk to everyone and were going to get everything done. I accepted their offer and believed they would complete the work.

It is now August 24th and I have been lead on with no completion of work. I am not able to wash clothes because our laundry room was never finished preventing the install of appliances. None of our bathrooms have privacy because of the lack of door handles. I also had a private home inspector inspect the home and he found many things wrong with the house like the sump pump not being operational which will cause the crawl space to flood. My fiancé will be moving into the home after our wedding on 10/13/22 and at this point the home is not livable for 1 person let alone 2 people. This is completely and utterly unprofessional. This is my first home and this is the experience Richmond has delivered. I would like help reporting the builder and highlight their unprofessionalism and utter disregard for their customers.

The block next to us, started after our street, started after our foundation was already in place for 4 months, and most of the block has people living on it. Excuse after excuse, about how they can't keep crews, the block next to us is Richmond as well. They do not seem to have a problem keeping people. My realtor has been doing this for over 20 years including recent builds and has never seen such poor building ever. We are very sorry we started this process with them and you will most likely be as well.

This is just the biggest issue right now out of at least 30, maybe more. So since I no one would ever respond or do anything I got on social media on their Facebook page and began commenting on their posts about a few issues with our house. Then they decided to report me to Facebook and blocked me. So instead of them taking responsibility and treating me like a customer, in true Richmond fashion they doubled down and sent me a crap response.

I do not recommend Richmond American to anyone!! I pray that someday their treachery will stop. You don't have to lie to people to get their money. Just be communicative and honest. We Aren't making a big deal that we were told by our sales agent that our home will be built-in 5 months. "Which made us chose them over KB". Every month after that 5 months as long as she kept us informed of what was going on I was satisfied. But for 6 weeks now we have not received a single update from any superintendent about what is going on with our home and for months it has sat in the same phase, getting vandalized over and over again and that is UNSAT.

Just recently company to try and get more money from me and my husband. I was also told we’d receive weekly check-ins every Friday. That happen maybe 3 or 4 times. Because they can’t seem to keep a superintendent long enough to finish a project; lie number 3. So week after week there’s a new excuse as to why we haven’t received our weekly check-in. From "oh that super is no longer with us" to "we are still waiting for a new super" to "this super is on leave" or "the new super said he doesn’t have time to make check in calls." So I’m constantly reaching out my husband my realtor trying to find out any progress in the property. As we continue to make pop up visits to the property.

Finally the slab was poured. The slab sat for months and months no movement. During this time we continued to make visits to the property. I advised the sales person Jennifer that there was a huge crack in the lanai and a crack in the foundation from the great room to the kitchen. I continued to address these concerns and I was lied to over and over again it would be addressed. This was by Jennifer and the superintendent for the moment it would be fixed. I was told not sure when it would be resolved but it would which logically you’d think that would’ve been addressed before framing; which now it’s structural. Never was so here we are at framing.

We were told time and time again that pre drywall we can have an inspector come out during that walkthrough which we did. More things were brought to the attention of the super as well as the sales person again assured these issues would be addressed. Like we had digs in the roofing, no flasher, spacing of the landing of the stairs where the person who laid it measured incorrectly and left a big gap, the a/c was on the wrong side of the house plus there was a hole in the wall of dining room for no reason, along with hvac piping in the great room which it wasn’t supposed to be (which the superintendent didn’t even realize my husband did). The lanai has huge waves in the cement. Not only did I verbalize the concerns but they received a copy of the inspector report.

During this walkthrough we were told that the now superintendent will be leaving and going back to where he was originally and a new super would be coming in and that this walkthrough would be out check in for that week. Well when the new super came in we never heard from him. I texted, called and I was told my Jennifer ** on one occasion that he was supposed to do the calls but he said he didn’t have time and he’ll do it next week. Well that time never came. I continued to reach out and then Jennifer got radio silent as well. So much so it has been weeks since I got an update. Still periodically looking in on the property.

So one Sunday I went up to the Panther Creek office to be greeted by Dalia. I told her what was going on. She said to me that she has taken over some of Jennifer’s account and I just so happened to be one of them. She tried to tell me that she called to notify everyone in that list but she didn’t call me or my husband. She then took down my number and gave me a card and said she’d be my new point of contact. I was also told that Jennifer took a leave of absence and no one told her buyers. Another lack of communication.

I’ve gone back and forth with Dalia. Sent her the inspector report as well seeing that she didn’t have a record of it; which is interesting in itself and she said she’d get a copy to John. Why isn’t that the left hand doesn’t communicate with the right? So after call after call Dalia suggested that we meet with John and address our concerns which we did. Doing all of this we are still waiting in windows. She finally got a day from John were he would be willing to meet with us so we go through the house and we discuss our concerns. She also told me the windows were in which we already knew because we went by the house.

In this same meeting I’m told that there’s probably nothing they can do about the lanai because it’s too late in the game in essence. Imagine my surprise especially when this was something I continuously told my so-called sales person Jennifer at the time and now Dalia. So I’m beyond annoyed he tells me that they maybe be able to basically to fix but it won’t match and it still won’t be perfect. How do I get penalized for your mistakes? John assured us our concerns would be addressed but honestly no one seems to be men our women if their word.

Then I’m this visit we hear we are waiting on drywall so we don’t know when we will get to closing but even once drywall is in it will be another 50-60 before you can even close. During this time we continue to do everything we are required to do but met with resistance the whole though. Let’s also not forget that during this time frame I called Richmond and spoke to operator #19 to address my complaints and I was met with another lie that someone would call me back. It never happened. Just like a lot of promises Richmond makes.

Here we are almost 10 months into a home building process that we lied to would only take 6 months with 7 months at the latest. During these months my lender trying contacting your company so they could fulfill their duties as the lender and got nothing but the runaround just like I have. Trying to lie and say we haven’t been in compliance which we have trying to raise the pricing of the property to get more money out of us. Attempting to terminate our contract with no grounds to do so all so you can sell the property for more money.

Now a month before we are “supposed to close” they now have switched the color scheme of our home. When we meet with Jennifer we selected color scheme 1 which was coastal Sage the body of the house. I just recently found out a few days ago they changed their color schemes and that Jennifer had us selecting from an old selection. So now our house is gray. Which even based on the new color scheme is nowhere near the actually citing in the house. Which by the way we came by the house and saw this incorrect color on our home my husband asked the super and we were told “oh it’s because of the change in manufacturer and sometimes the colors are slightly off”. Well newsflash our house it’s just slightly off. It’s in another color. Sage is a green. We have a gray home. Please someone explain this and to be told I’m not sure if anything can be done.

This has been the worse experience I’ve ever had. The most frustrating part is to be lied to in your face after being my concerns to the forefront because I read reviews and I regret not heeding the word of those that had less that pleasurable experiences before me. However, I’d hate for anyone to go through what I’ve gone through so far or worse. Another fun fact I find it rather interesting that people who work for Richmond homes won’t even build with them. That should say A LOT.

Not to mention I showed my new salesperson the contract that shows the discrepancy in my color scheme. It’s funny because the offer set color schemes and what on my contract isn’t even one they offer together which is a clear indication they screwed up but instead they won’t take accountability, responsibility and lack integrity. On top of that my sales person Dalia said from her own mouth my house looks more like a gray and not sage. These people are the WORSE. DON’T WASTE YOUR TIME.

Original Review: Omg! This has been one of the most stressful experiencing I’ve ever had in life. We purchased our contract back in October 2021. We were assured our home would be completed in June. At the latest early July. Clearly this isn’t the case. From the beginning with spring down to picking everything out for the house was a breeze, going over the layout of our home all went perfect. Then everything took a turn for the worse. They have had superintendent after superintendent leave or move someone else. We were promised weekly check ins about the progress of the property but I can count them in one hand how many times we actually got updates.

We did our pre drywall visit on April 27th with our own inspector. A number of things needed to be corrected but assured they’d be addressed. It’s been a month and a half and no one contacted us with an update. It took me reaching out to my point of contact Jennifer over and over again to find out she took a leave of absence. The last thing she told me was the new superintendent decided that he was too busy to do the check ins with the buyers and he’d do that the following week. Well that came and went and of course never happened.

This new superintendent took over supposedly right after my pre drywall walkthrough and I’ve yet to hear a word from this person. So unfortunately I’ve had to just make pop up visits to property to see where the progress was. Still of course trying to reach out to Richmond. I called. Asked to speak to someone about the lack of communication and the progress of my home. At that time I spoke to operator 19 who supposedly took a message and said someone would call me back in 3 business days which was on May 26th. Guess what???? You guessed it. No one called me back.

So two weeks ago I decided to make another pop up visit and stop by the office to speak with Jennifer and that’s when I found out that she currently is on a leave. Keep in mind I’ve text, plus called and not to mention my realtor called not once she did say she was on leave. She never said a word. So now when I go into the office I get greeted by the person that took over for Jennifer. I’m sitting in disbelief that no one felt a need to let buyers know that our point of contact changed. I then get asked by Dalia “You didn’t get a call from me? Wow that’s weird!” Hello it’s a cellphone with caller ID, I think I’d know if you called me. Nope because you didn’t. Conveniently you tell me I didn’t leave a message. Your number is nowhere on my caller ID.

So moving along in the conversation I’m readdressing my concerns and issues and being told the new super is probably just going in and fixing whatever concerned I addressed before. Again you’re assuming because there is no communication on anyone’s part but you can’t tell me what progress is made because you haven’t gotten an update from the super. I’ve been given nothing but the runaround since I signed this contract. The frustrating part is I read some scary reviews and I addressed those before signing anything and was reassured but clearly I was lied to from the jump.

To this day I’m still waiting to hear from John this oh so professional full of knowledge super to even given me a call. Listen people. FIND ANOTHER BUILDER!!!! DO NOT I REPEAT DO NOT TRADE PLACES WITH ME. Sad to say the same weekend I did another pop up there was a new report done about Richmond in another subdividing in my city about forcing people to complete closing when things aren’t even complete. This is WRONG ON SO MANY LEVELS. THEY ARE JUST TALKING ADVANTAGE OF PEOPLE. Shame on you!!!!

I finally let Richmond know that although a difficult decision, it was no longer financially feasible for me to purchase the house and that I needed to terminate the contract. I knew I would lose my earnest deposit, but the cost of paying for the rate lock extension and housing extensions was going to exceed the earnest deposit cost. Weeks went by and I received a call from Corporate asking why I wanted to terminate and asking if there was anything they could do, such as help with the rate lock extension. My original request had been ignored for weeks. Had my request been addressed when I originally asked, their offer of help might have made a difference and allowed for me to move forward with the purchase. By the point they called, I assumed my contract had been terminated. As such, I had moved forward with a lease on another location.

I explained all of this to Allie ** in their sales office. She initially seemed upset that this had been handled so poorly. My realtor had asked if they would consider giving me even half of my earnest deposit back. I was told no, yet they keep telling me that this house already has $70,000 in equity. They are telling me they will sell it and get an additional $70k over what I was going to pay, but they won't return the deposit.

At first Allie ** said that if I went to an outside lender and got a letter saying I no longer qualified (which was a possibility with an outside lender given that I wouldn't have the benefit of the incentive given to me if I used Richmond's lender and interest rates now are even higher), then she would give me back my deposit. Less than 24-hours later, she called to tell me never mind, that wasn't the case. I had come to terms with losing my earnest deposit. It was simply cruel to have someone suggest that I could get it back and then change their mind. I understand that a new build is risky. We are also in an economic upheaval that was not expected. When I told the rep Wells Bibo back in October that I was worried interest rates would rise, he told me, "there is no way they will go over 4%."

Richmond also never disclosed that the house was located right next to fracking sites. I found out by stumbling across a news article. When I asked Richmond about it, they said that they don't have any responsibility to disclose that info. My mother had pancreatic cancer and I am at high risk for cancer due to a genetic mutation. I explained this to Richmond and was told that I could walk away from the house but I would lose my deposit. Again, they operate in a way that puts all of the responsibility on the buyer.

After deciding to terminate the contract, many people in that neighborhood told me that they had heard nothing but horror stories about Richmond. Their poor business practices resulted in financial harm to me, and they come out unscathed -- in fact they will now make even more on the house that isn't even complete yet.

Based off the reviews I read, it's the biggest thing Richmond struggles with once the homes are completed, because they know they have purchase agreement that is favorable for them to pull this **. Especially if the city will buy off on it. Instead of keeping what was verbally committed to the community they rather have their paying customers deal with their short comings because they know at some point they can brush it off long enough it will no longer be their issue. Had they been upfront with me about this I would of totally been happy with this whole process. I just feel like in the end my neighbors and I got burned. Anyone that reads this review... make sure anything Richmond says they will do, make sure they get it in writing somewhere in your purchase agreement... because they will change certain things at their discretion if they can get an inspector to pass it off. It's sad, because overall I would of been happy if it wasn't for the end experience.

We also have drywall problems. Where the drywall on the ceiling meets the drywall on the wall it's buckling and cracking. We have this in the hall bathroom, outside the powder room and in our walk-in closet. The main bedroom bathroom floor grout has cracked and come out. Not happy with the quality of work. We paid a lot of money and at least expect our house to hold up longer than two and a half years.

This is our brand new home and we’re dealing with all of these issues. Their Sales associates, project managers and home warranty rep they all lack integrity. I don’t know how anyone could look past all of the issues that we’re dealing with and say that it’s normal They aren’t willing to do or take care of anything. DO not purchase a Richmond American Home unless you want to be disappointed.

We don’t expect perfection but at least give us a quality home that we paid so much for. We are completely disgusted with this company’s practice and the fact that they can get away with it is unbelievable. They also have incompetent people supervising these homes. There was a strong gas leak in our home and the superintendent told us that it was normal. He put our family at risk with his incompetency and that was just the start. Do not trust this builder. Run!

Wrong color paint schemes/paint globbed in areas so badly it looks like cake frosting/cracked glass chandelier/holes around the light fixtures and outlets/paint all over our stone pavers in the entry way and driveway/several locations missing caulking/missing support for the granite counter top (the support pieces were left on our countertop with a promise to install them), and to top it off…our backyard is exposed as we still have not received our RV gate (because they installed a 4 foot pedestrian gate by mistake, then ripped it out and never came back). Lastly they came out, tore out our shower glass wall...then left. It has been almost 2 weeks with no response or shower! The bugs are eating my son alive, the ones that are coming through the torn ductwork in the ceiling.

Buyer beware, all they want is your money and they make more money from their finance side. Cash buyers are treated with disrespect. They forget that a few years ago, they would be falling over themselves to get a cash buyer. Not now, because they make so much more money from their finance company. I could add so much more. Upgrades are costly, if you want a half decent house, expect to pay $30-40K more than their advertised price.

This builder will take your money and never turn back. The thing that us customers putting our life’s earnings into a NEW home means being delivered a far from park home. Hell if I wanted to fix things on my own I would not have purchased a NEW HOME! 8 months of pure HELL with no end in sight! Warranty workers could care less about the product they are delivering. They give excuse after excuse as to why we should accept their botched product.

The last time a few weeks ago he mixed up the trade situation again and I had the plumber come to take off the sinks that I haven’t had for months. That day I got my sinks put back in because I demanded. That day the counter people did not come, but the mirror company did, my mirror was removed. Now for the last couple of weeks I have had I giant mirror leaned against my wall. I expressed my concerns to Aaron about it being a hazard with no response. I have 2 young boys, a dog and cats. Anything can knock it over. Today it was supposed to get fixed, I got the new vanity put in, but the people who replace the glass did not come.

Another situation I’m stuck in now it’s that I called in an emergency service request because my ceiling was working. He was supposed to call me, but nope a company just came to cut a giant square in my ceiling above my bed in my master bedroom and covered it with heavy duty plastic. I get a quick email from him saying another company was coming yesterday, I kindly responded to that email saying I had an appointment that I couldn’t cancel and my boys had counseling. He never responded back…

Well, now today the plastic is filled with water. I tried to get ahold of Aaron, nope (he does not answer my calls or respond to me). I called in an emergency and they told me to call the main number that no one answers. Well in their message they say to hang up and call the emergency/after hours line, but they can help me during the day. I am sent in circles and circles and absolutely nothing is getting done. Well, here I sit in my room with a mirror leaning against my wall and a leaking ceiling (that they cut the drywall on). I’m so frustrated and I don’t know who or how to get ahold of anyone who could help me. I just need help!

If you enjoy living in Airbnb’s and not having a home address for indefinite amounts of time, Richmond is your company. Beware! We noticed the company has two years to actually deliver your new home. The salesperson will tell you whatever you want to hear, but it’s that one little line that you need to be aware of. We even mentioned it to the salesperson and he scoffed and quickly assured us “that just never happens.” Let me be the one to tell you, you won’t get that house or a timeline. You’re going to live in limbo with Richmond refusing to cooperate. Buy elsewhere.

We had to pay the labor of $239.00 and told we were out of warranty by 31 days. I believe that air conditioners should last a lot longer the 13 months with what new homes cost. It's one of the major main components of a home. If not the main one in Nevada housing. We are very disappointed in Richmond Homes at this point and we are aware that they didn't make the air conditioner but should stand by the products or get better vendors not the cheapest that they put in their homes. 13 MONTHS AND NO AIR. UNACCEPTABLE.

I spent 11 years in the military serving in several locations and being subjected to hateful and disrespectful people. I never expected to receive that same disdain here. I’ve worked in the construction industry as a laborer and a Project manager, so I understand what good work is and I understand how to treat people. These are both things that Richmond American Homes doesn’t seem to know, or maybe they’ve forgotten. I know that the world is in a crazy time with the building of new homes being at an all-time high, and materials being in short supply, but this is no excuse for cut corners and sub-par work.

I would have rather had Richmond push the closing date by a few months and do a good job, than to receive a rushed pile of crap. The money spent fixing issues that should have been done right the first time, is all money wasted. If asked today if I would still buy a Richmond home, I’d say “no” and I would never recommend it to anyone else. My last home was a Lennar, and thanks to this, my next home will be a Lennar.

They seem so far to be the builder that will wow you with service upfront, pay attention to you 30 days in, and move on and forget your name after that time frame. On going customer service is hard to come by. Left messages, use the website to log issues, text the superintendent of the neighborhood and messages are just ignored. Sad because the home itself and for the most part the buying experience was great, but I don't recommend to anyone that is looking. Check their competitors because the reputation has to be better than RA's.

Being unfamiliar with this plugged gas well issue, we did some google searching and on our first try we found multiple news outlet websites stating this issue on the street of our chosen lot… from a year previously. Although the sales staff at Richmond were very nice and helpful throughout the entire process from beginning to end, and we can’t be sure, we are now thinking that they may have known about this issue without disclosing it to us.

It also took a long time to get notice when the permits were meant to be pulled weeks earlier. Since this issue was present last year and after being “fixed” and had another issue so soon after, we decided to get a refund and terminate our contract. We received all of our earnest money back about 2 weeks later and decided not to move forward with a new-build. I advise everyone considering working with new-construction builders to look up the street of your proposed new home for any issues that could hold up permitting or could cause issues down the line.

Pre Move in - be sure to have a flexible close date because anything you find that is incomplete or not done correctly during the pre-close walkthrough, will likely not be finished by the close date. If you dont have them fix it before close - you will be faced with routine delays, excuses or reasons why it can't be fixed. Holding out on closing is your only leverage -- Dont give it up. Hire a quality craftsman to inspect your home and give you input if dont have experience with construction - they will catch things you won't notice. Warranty work - keep detailed notes and document everything. Inspect the warranty work being done. Fully 50% of the time a repair was made - it either caused more damage or had to be redone. Dont be pressured into signing off on work.

The lender was a joke. I tried to get ahold of her so many times. She didn’t care. So then we looked at another community because that one was sold out. They said it would be opening in a few months so we thought we’d wait because we liked the house. Then they kept pushing back the opening for that community. It just seems like this company is an unorganized mess. I’m so glad it ended up not working out and went with another builder. We were able to get pre-qualified immediately and get what we wanted. I have a feeling it would have been a nightmare with Richmond American.

Second, they have been selling these so-called "custom homes" but they are not they keeping on hiking the base price every 2-3 days by $5000 on their mediocre homes (check the price history on Zillow/redfin and you will see for yourself). Scamming people by charging lot premium for not so premium lots and misleading them to buy what they don't like or have lesser of an interest in. How would every lot in the community be premium? They inform something in person for a plan about base price and when I check the information online the price is $100k below than what was told to me!!! Feels like a SCAM! Please don't buy from this company!!

The coward did not respond because I think he never reviewed the documents at all! I was approved by Bank of America 2 days later. I got curious about Richmond American and did my research! So glad I did! They are a piece of CRAP! Every review I read about the Elk Grove, CA homes were was 1 star! Glad I didn't waste my time and money! Thanks for NOT doing your job Robert!!

Now today was our closing date, we walked our final walk and some things needed to be done like putting the RV gate up which only one was up. Nevertheless we were promised the gate would be up today and we moved on to the title company to sign and close on our house. Only to find out that no one bothered to inform us that the gate was not put up and we could not move in till tomorrow. I’m beyond pissed at this sorry company! You all are a piece of work. You all jerked us around from day one. If any of you plan to purchase a home with Richmond American I’m telling you run and don’t do it. They don’t know customers service, they don’t respect the customer. This is absolutely the worst home buying experience ever!! I truly feel sorry for this company. You all are pathetic!

After a week of complaining, they agreed to allow us to make a change on the exterior colors. From that point on, if we had a question or issue on the construction we were always greeted with "It's your fault for making a change". Problem after problem. We were scheduled to close the end of March which was confirmed to us during a construction walk-through phase on a Friday. The following Tuesday we were told the date was moved out 4 weeks and they had ZERO explanation or empathy. On the walk-through (1 week before closing - was actually moved from a Friday to a Monday because so much work still needed done) - there were many many issues still to be fixed and their response "we'll have it all done by close".

The day of closing, we signed, and then went for our final walk-through -- almost nothing was done from the previous walk-through. So then a list of over 32 items was created and they would have fixed ASAP. Now it's 5 weeks in and still working on issues. Some items they refused to address so finally had to contact the Register of Contractors so now work is getting done. Also had to contact the manufacturer of a couple items because the installation did not seem correct and yet time after time Richmond said installation was correct. Richmond was wrong and now must tear out a shower and install properly. They also have to rip up our laundry room and move plumbing and electrical because it wasn't done correctly.

The loan officer told us do not pay attention to those emails from other officers or company builders, only from him, ok. After 3 months our sales rep, text us we had an appt for first walk thru in our house to fix whatever needed to be fixed before closing, we thought we already got our first home purchased, with home insurance done and escrowed from closing, final deposit of almost 6000 (over 8k on their side already) and also our car insurance updated in our new home address in Haines City, Fl. I received an email to make the final wire transfer directions, went to my bank and did the wire transfer.

Our sales rep called for a second walk thru (A+ for the builder walk thru person, nothing to do with Richmond American Homes) and closing date set for 1, 2, 3, 4, 5 different dates, we called several times and talked to the sales rep and loan officer why so many changes. They said that do not pay attention to whatever other officers send us by email, only from him, will tell us the last decision. So we went to his office a couple of times to get final updates and had a strong argumentation regarding the whole process being a waste of time and money for us. Why they just did not talked straight and let us know the truth that we were not approved at the beginning, why wait over 3 months of lies to tell us that our loan was not approved.

Called our bank to reverse the wire transfer asap, so after a few days we had our funds returned. Thanks God we only lost 250 for documentation. Do not recommend this company for anybody trying to purchase a house, bunch of lies, false promises, very unprofessional. If we could give zero star in ratings we would have done it.

This builder has been absolutely terrible to work with. The Boulder Pass by Richmond development has been inexplicably sloppy in every imageable way. If you’re planning to build here, don’t. If you have to, definitely don’t use their lender, as it was one of the most unorganized, poorly communicative group of people we’ve ever worked with. Your investment is better off with any of the other builders in the Dove Mountain area.

I asked them about the quality of their paint and they said it was top notch....NO! The dishwasher has been repaired so many times and now the bottom drawer of the oven is broken. My husband has called them so many times about repairing the floor and I am so upset. If things continue this way, I am thinking of taking legal action.

We moved into our dream home at the end of November and less than a month later, we were hosting Christmas. All of our friends and family commented how much they loved our home. Also, as a heads up, we'd highly recommend paying the extra little bit to upgrade to a bigger lot. We did and we're so happy that our pup has lots of room to run around. Thanks, Richmond American Homes!

We never received a email, after six weeks she mentioned we have to sign a termination contract and should come to Syracuse to sign it. We drove all the way to Syracuse to sign the contract. The next day when I called her then she mentioned that there is 250$ documentation fee, which she never mentioned during the contract or in the 6 weeks period before signing the termination contract and she started blaming me that I didn't listened to her during the initial contract signing. She was very rude with me and not even apologized me. One of the worst sales person ever.

Also, we found out yesterday from the Rep that they got the permits and broke ground yesterday! In talking to the Rep this morning, she has changed her story... now claims the tax raw is 1.4 and that she said so at the start (not true as my client's would never have signed had that been the case). Also said that they were committed once they signed the contract, totally different than what we were initially told and again they would not have signed had they known that. Now they are having to deal with this mess of misinformation to get their earnest deposit of over $9000 returned to them so that they can move forward and purchase another home.

After doing extensive research into the well permit, speaking with the COGCC, the oil and gas company, the developer, and management in Richmond, it's very clear that they knew about this planned site well before we signed our contract and simply didn't disclose it to us. We have an 11 month old daughter and want to back out of our contract and be refunded our earnest money for legitimate health concerns, knowing that Richmond will have no issue reselling the property. They are ONLY interested in profits and will sacrifice the most basic ethical standards to maximize them. I'm not sure about other builders, but don't waste your time and money dealing with Richmond!

ORIGINAL REVIEW: 8 months to build. Living in Motel 6. I write this post from Motel 6 in Denver which is costing me close to one thousand dollars a week. It’s July 22nd. I wrote an earnest check for 1% on January 5th. The earnest check cleared my bank 8 weeks later. I did a six month lease upon moving to Denver, that period has come and gone. Now all my belongs are in two storage units costing me $250 a month! 40 plus email exchanges later, after my files was exchanged between 4 separate loan processors we still aren’t through, hasn’t gone to underwriting yet! Walked the house last week, still not finished painting, air unit was installed the day we did our final walkthrough, it’s not working correctly. House had paint on floor in dozens of places, a half a dozen door hinge pins were missing, big gap in cabinet doors, missing molding in cabinets wide open gap, scrap lumber left in basement, plus the normal dings in drywall finish.

We’re told by supervisors on first walk through they could build house in 45 days, but their newer model homes took priority to get build before ours was finished. Profit over people. Was told by sales someone would call every week and a half to give us updates throughout the process, not one update. Was told on multiple occasions they had supervised changes and doubled the number of supervisors, not my problem.

5. Trades who do below average work and simply don't care.

Worst decision ever when choosing these guys!!! Be very careful when using them. They don't honor what they say.

However, once we moved in the service was terrible. We had a punch list over a page long because they hurried the close. I was not too concerned because they told us they generally get the punch list done within a month or two. It took over 8 months to get all the items taken care of along with numerous communication with our Superintendents.

We had to reach out to our Superintendent after a year to have our 11 month walk through. Thankfully we didn't have a page of items but the follow through has been the same, horrendous! We are now over 6 months past and still have most the items outstanding. Our Superintendent finally told us to request the fixes through the warranty system. If this does not get done we will be contacting corporate. I expect to have defects/issues with construction. It is the service afterwards that sets apart the truly great companies. This company had a great opportunity and failed miserably.

Also, they do a lazy job in every corner they possibly can, and that's to pocket as much as they can I guess, and now I am talking about the sprinklers piping job, which was another nightmare, ending up with pipes going all around the house (they just do the landscaping for the front of the house, so no need for pipes to circle the house for that to happen), or another option to fix that would be to tear up the driveway, which would leave the colors of the concrete different at the end, what the heck?

We, as buyers, will end up losing at the end no matter what, because their lack of willingness to help and do just a normal job (not even asking for an outstanding job or anything) is upsetting. If we have a regret, that's for sure building our house with Richmond. There are far better builder out there, so do your research before falling in love with a model house you won't get at the end.

6) Solar Panels - 3 visits so far from Sun Power

While putting in a footpath along the side of the house, I discovered a very large hole around the gas meter - it was easily 3-4 feet in diameter. You could see marks from a shovel or digging tool along the sides, so I know it wasn’t from erosion. The hole had been covered up by two layers of landscaping cloth (stretched very tightly and pinned in numerous locations to keep it in place) and then covered with landscaping rocks. Why??? Poor, poor quality for no reason. I had to buy soil to fill in this mistake, and still wonder what lies beneath other areas of rocks. Just over two years into this experiment, our heater died. The HVAC tech we hired says unit was overtasked. It wasn’t large enough to handle upstairs floor space, let alone the finished basement. Richmond initially claimed that they would replace the unit if it was undersized. They have now stopped responding to all calls and emails. Very, very, VERY disappointed.

When our house sold faster than expected and the buyer wanted a 30 day escrow, we unfortunately had to cancel our contract, as our house had not even started to be built; it was just a dirt lot. We tried for over a week to speak with someone about cancelling our contract, just to be shuffled around with excuses of the "people who could help" us being out of town and such. We tried calling daily to different phone numbers of corporate and other offices in addition to the office that we had originally signed our contract and even left messages. We also went down to the office in person.

After a week and a half (and one day after our 60 day cancellation period), we finally got a call that we could cancel. They sent us paperwork to sign, which we did, only to find out that they put the reason for cancellation as "buyers remorse" and that we would not be getting our money back because we were out of our cancellation period. Since being refused by the local office, we have contacted corporate on both of the West and East coast. We have sent both corporate offices a copy of our contract including the addendum.

Most of the time they ignore our correspondence. The times that they have responded, they ignore the contract and addendum completely, and only state that they are keeping our earnest money because of damages incurred during our contract period. No one will explain what these damages are. We have no idea what damages they could have possibly incurred when the property was still an empty dirt lot at the time of cancellation of the contract. Due to lack of correspondence and acknowledgment of our contract and the addendum we feel that we have no choice but to take them to small claims court.

I have watched what they have done and not done in their model homes. If they don't care about things in the model homes they really do not care what goes on in the consumer's home. I have cancelled contract with Richmond Homes due to the fact that the foundation was done incorrectly. I have asked for my deposit back. To date I have not gotten a refund. This is their mistake not mine.

My flooring was very expensive and I can't really handle that much while still recovering from the initial costs of my house purchase. Don't trust these guys. My realtor from RE/Max wasn't really reliable so I gave up on him. Always have a good inspector of your own handy. Clearly something unethical and unprofessional is going on behind the scenes. Their inspector passes things a regular inspector hired by you, the buyer, would fail with good reason. Don't get screwed over like I did... It was an expensive lesson learned and I think more people deserve to hear things like this so if they do have to deal with Richmond American, they can be prepared to deal with it better.

RAH should fix the leaking issue as soon as possible to avoid more damages and loss. But unfortunately they postponed the set-up schedule a few times with no excuses so I couldn't go to work for two weeks and had to wait at home with nobody showed up.

During this Christmas season we couldn’t use our kitchen for any cooking purpose because the five electric fans occupied our kitchen with big noise and blown-up dust all over from the big opening in ceiling. The nightmare was getting worse at night because of the never-ending noise of five fans that annoyed us and we couldn’t sleep! We feel so bad and stressful!

As more construction defects have been revealed, including but not limited to non-working air-conditioning, non-working ventilation, poor quality of bathroom tiles installation, wall cracks and etc. We lost our trust in RAH and have been so worried about the quality of RAH construction and its follow-up customer service.

As I complained about what happened, a Home Care manager of Richmond American Homes came to my house. But she's arrogant and dismissive of what I said and asked us to do whatever we wanted to. I don't understand why RAH could treat their customers like this? Why they could neglect and take no responsibilities? I also wonder why RAH, a large nationwide company could use “Worn Out” rubber washer gasket for a new home?

In the meantime I’ve contacted Richmond American and they won’t return a call. They built so many homes that all they wanna do is get them finished so they can sell them. I’m not the only one in my community the time in these issues. When they came out to fix the unit and the ductwork it was not fixed properly then. They put in backwards Y’s which help send and return the air into the unit. Since we are out of warranty they won’t even talk to you. They refuse to admit to the issue even though I’m not the only person experiencing this problem. It’s sad that they don’t care about the jokes they build once they’ve been sold.

The waterline to my HVAC/dehumidifier never was installed and attached. The service person is really wonderful but you can tell he is overworked and not able to stay on top off ALL the projects that need to be repaired. Communication is really bad. The workmanship is poor and inferior product used by the builder. Richmond is cutting a lot of corners. This warranty is costing me a lot of time off of work, headaches, and my issues are still not fixed. DO NOT WASTE YOUR MONEY.

When the VP found out in May that they lied he said he would hold the home until I found someone. Once again I found Derick ** of Prime Mtg. All was ok until closing, I paid for an appraisal only to have wasted my money. Derick had gotten with Todd and they told him if he got rid of me they would give him more deals. I found this out from a Richmond employee.

Long story short, I have been scammed and have papers to prove it. When I asked for my papers back, I found my morphine prescription in the papers from 2 mts earlier. If Derick had been working on these papers he would have seen this! I had to suffer a whole month! They pulled the house from me, even though I was ready to close but would not give the 3-day disclosure rule! Frenchy called and was so mad he was harassing my friend to tears! Said the only reason he ever helped me was to cover his butt! I am going to file with the court next week! I am a disabled veteran with cancer! When someone pulls away from you and won’t shake your hand because you revolt them because you have cancer, that shows what kind of people are Richmond American. Stay away from them!

After conveying our thoughts to the sales rep, we were told they'd see what they could do for us. 10 days went by no call or answer on the price of the home. Management is unreachable, answers will take days to receive, Richmond is not about the customer but rather themselves. Management admitted that the price we signed at contract was deceiving, however they are not willing to give us our earnest money for their mistakes on misleading my family and I. Stay away...

3rd day of moving in, I found 2 leaks in the roof in which one was into my master bathroom! I have emailed and called the warranty department and they refuse to return my calls/emails. Have major electrical problems in the home that has not been addressed. GFI's keep tripping and we have nothing major plugged in. Radon fan has been off for unknown number of days because GFI's keep tripping and sometimes I'll get locked out because my garage to my GFI will trip!

The only time they will contact me back is when they are around in the area and will just swing by randomly when they want to! On another note, they want me to shut off my sprinklers because my water is "flooding" the house they're building next to me! It's their fault they designed my landscape with a huge slope! Also during construction, they cracked my driveway and back patio. They said best they can do is seal it up! Do not buy from them. They talk the talk and don't do any walking. Once you close, you're on your own! I can go on but the bottom line is, avoid Richmond.

Their management, to put it lightly, leaves more to be desired and their professionalism is severely lacking (irregardless of the fact that he has been in the business for, as one put it, “over 18 years”). Having the last word and being a right fighter seems to be of the utmost importance to these people including Todd **, assistant to VP of sales in the Phoenix Division. I recommend highly that you run far away from these people as they cannot be trusted.

They got real angry when we contacted the city to get copies of what had been submitted when they danced around questions we had about an in-ground basement foundation being poured five feet above grade. Completely disgusted. If we could back out now we would but they want to keep the 30k we put down. No attorney we have spoke to will represent us and I find it funny the last one offered his condolences when he found out we were buying from Richmond American Homes.

Also, they replaced the slider, but left it unfinished inside (drywall not yet repaired and outside siding not replaced). I continue to submit requests for warranty work and they respond by sending the most recent Warranty work PM to visit, but not commit to completing the work in a manner that meets acceptance. In addition to the issues above, we have opted for an upgrade granite countertop that is not level... and they responded it meets their acceptable level of imperfection. We spent a lot of hard earned money on this home, and would definitely not recommend RA homes to anyone... find another builder!

Finally, there was a crack in the drywall. They repaired it 3 times, but it kept coming back. Now, the repair looks worse than the crack. I am being told by the company that I will always have an issue with that area and they are not going to do anything more to fix it. Had they told me I would always have an issue, I would never have bought the house! Several of my neighbors have all had similar problems. At this point, I would like to just sell the house and move, but am considering a lawsuit. Bottom line...Do not buy a house from this company. They are the worst.

They refused saying my loan was approved. The salesman Pete said he could work something out. He also said nothing would be done without my permission. Without my knowledge they pulled permit and poured the foundation. Pete lead me on for several weeks saying he would work something out. I insisted I wanted to terminate. Finally I received a termination notice saying I would hold Richmond harmless and would relinquish all claims against them. I refused to sign. They have now promised to send another termination agreement. Contract was signed April 14, 2018. As of June 21, 2018 they have yet to provide a termination notice. Read reviews of this builder. There is good reason they are rated lowest in the industry. I would rate them ZERO. ZERO. DO NOT BUY FROM THEM. You will regret it.

The second occurrence was when our foundation crack... Wall/floor. We thought we followed the process to a "T", contacting RAH before we entered into any business relationships with regard to an estimate, repair, etc. 3-4k later, RAH latched onto some minor loophole and left us to eat the entire bill. Most RECENTLY, after a series of major storms we've begun to lose large amounts of shingles, so I assumed this would be no problem. Wrong again. I was told it wasn't "MSD" or a major structural defect. Three strikes. Not sure how the foundation and walkout stairs weren't "MSDs", but hey... ZERO accountability. No product support. ZERO. Buyer beware.

At our 1 year warranty walkthrough, we couldn't get our warranty rep to answer us for months. Apparently they also went through approx 5-6 reps during our first year. Many of the homeowners in our subdivision have had the exact same problems we have. After going to social media for help, a warranty rep finally came and did a walkthrough of our issues. Of course discounting most of them. We had a couple of repairmen set up (and not show up), then ones that did show performed shoddy work. A guy came to inspect our peeling woods floors, saying he'd get the manufacturer to replace the whole thing, but in the meantime, left us a marker so we could "color" the hundreds of marks and peeling areas.

So once some of these repairs were done, we tried listing our home for sale. But as each month passed, more and more issues surfaced and resurfaced (from the previous repairs). We finally had to remove it from the market. Our house was falling apart. We have a leaking hole in the ceiling of my son's bedroom on the 2nd floor. The roofer sent to inspect found that there's a pipe not even up to code on the roof itself (shouldn't have passed inspection, but surprise, it did). Our basement is moving, walls are cracking, doors are stuck and popping out of the frames. Floors are cracked, window wells popping off the house. Our siding was done incorrectly (as are many of the homes in our subdivision), but Richmond won't voluntarily fix them, until you realize it yourself... then it's a fight to get it fixed correctly.

I WANT MY HOUSE FIXED. I want it fixed so I can move away from here. I will never purchase a Richmond Home ever again. If there are any lawyers willing to represent 5-6 of us here in Bella Vira, please contact me. We are fed up and disgusted with this builder. I have made a video of just "some" of the issues in our home. Again, our home is only 2 years old. 1/2 a million dollar home and this is what we got.

I understand the corporate may be good but their regional offices and presidents are awful and they need to terminate them especially Ben **. He is one of the worst. The homeowners where I live are getting signs made to put in our yard to tell people not to buy and when we see people looking we tell them to buy other builders. They don’t want the crappy homes of Richmond American. We will picket if we have to, to get them to leave Harmony. They are awful. Just ask me what my house is like. They need to knock it down and start all over. Our general contractor said he has never seen House so poorly built in his 30 yrs of experience. He said it’s worse than some of the worst home builders he’s ever seen.

This is just one of myriad problems we have experienced with our brand new Richmond home. We have had frozen pipes, multiple roof leaks, mold, non-working appliances that were not tested as promised before move-in, electrical problems, safety concerns (including gas leaks and exposed wiring), structural issues, code violations, etc. If you are considering purchasing one of their homes, be aware that the contract is very one-sided in their favor. Also, make sure ALL punch list items are addressed PRIOR to closing. Make sure to hire an independent home inspector to prepare a report for you. Ours found many code violations, safety concerns, structural problems, moisture intrusion and mold, etc. etc. We closed on this property over a year ago and still have no resolution in sight. I STRONGLY caution potential buyers to think twice before buying from Richmond.

We wanted to get settled into a home before even considering starting a family. This added an immense amount of stress given the timing. We spent the next few days considering our options, and we reached out to Ryan about the situation to see what his thoughts were. We had loved working with Ryan and that point and welcomed his advice and opinion. He talked about checking in on the status of the home to see if he could give us a better estimate on when the home would be finished. We explained to him that we weren't as concerned about getting the house finished as we were with the cost of the home - we're not sure if I will be able to continue to work throughout my pregnancy and especially after the baby arrives. Ryan said he'd still check into the status of the home and get back to us. 

We waited for a week and didn't hear back from him, so we decided that it would be best for us financially not to continue with the build of our home. My husband sent Ryan an email on Sept 22nd explaining our decision, because we had been unable to reach him on the phone. We waited another week and never received a response. This was especially upsetting, because Ryan had told us that he would be in constant contact with us. I reached out to their support email on Sept 28th. I then received a phone call from Jackie **, the regional sales rep, on Oct 3rd. I explained to her our situation and the fact that we hadn't been able to get in contact with Ryan. I asked her if there was any way we could get any of our earnest money back. 

We completely understood from the beginning that we wouldn't be able to get earnest money back if we backed out of the build; however, this situation is not buyer’s remorse. We would love to continue the build if we felt like it was still a viable option for us. We are having a baby, very unexpectedly, and $4,000 could go a long way for medical expenses and other baby needs. Jackie was very understanding of our unusual situation and said she would look into getting our earnest money back and that I should hear back from her in roughly 3 days. I waited a week and didn't hear back from her. I left her a voicemail on Oct 11th. I waited ANOTHER week and heard nothing. I left a 2nd voicemail on Oct 16th. I still haven't heard from her.

I then called the lender we'd been working with who also works for Richmond American. She knew about our situation already, and she was the only person I could think of to try to get information from. She answered my phone call immediately and said she was surprised that I hadn't heard back from anyone. She had been in contact with Jackie regarding the earnest money. She explained that there wasn't anything she could do from her side but that she would email Jackie and tell her we needed to hear back from someone. Later that evening we received an email from Ryan ** with a cancellation contract. Honestly, it felt like a slap in the face. We hadn't heard from him in months and all we get is an email with a contract that doesn't give us any information. It was almost like we were being punished when all we had tried to do was explain our situation to people and to try to see what solutions there were.

I then sent a 2nd email to their support and requested it be forwarded to someone in corporate, because I wasn't receiving the help I needed from their local reps. They informed me that the local reps make the final decision in such matters. Well that's just freaking awesome since NONE of them would answer our phone calls! I had a 2nd phone call from Jackie who said that Ryan was supposed to call us. Jackie shouldn't have told me that I would hear from HER in 3 days, and she should've followed up with Ryan to see if he had contacted us. She told me that since we would still qualify for the loan with only my husband's income (which is completely bogus) we would be unable to get our earnest money back but that we would have a 12 month credit where we could use that money towards another home.

That would've been nice to know 2 months ago when we started this whole thing, but at this point we did not feel comfortable working with Richmond American at all. I sent Jackie an email explaining to her how frustrated we still are and that we no longer felt comfortable working for a company who treated their customers so unprofessionally. We also reached out to a 3rd party lender to see if we would in fact qualify for the loan with only 1 income. I attached his response to the email I sent Jackie, because he said there was no way we would still qualify. It's been over a week since that email was sent, and I've heard no reply. At this point, I'm no longer surprised. Do not use this company to build your home. They are unprofessional, impossible to talk to, and greedy.

2. Design center. We were looking forward to making our home beautiful, and choosing options, but we're given the old "bait and switch". Salesperson showed us beautiful hardwood cabinets in the color we wanted. We spent 2-3 hrs handling the cabinet sample to match flooring and hardware. She never mentioned until we were about to walk out of the door that the actual cabinets she signed us up for were a different model. Kept saying they were the same except for the with width of the border. I asked why we weren't getting the ones she showed us. She said it was because they were "handmade" and 30k. She never disclosed they were laminate. I didn't realize until months later, when we moved in and found that many cabinet fronts and drawer fronts were damaged. In a moment I realized she had tricked us, and that there was no way for us to know if we weren't looking for the difference.

3) A loosely worded Addendum was interpreted in two different ways. At first, if we used their affiliated lender we would get a closing cost incentive. That was communicated over and over. When we opted for an outside lender (because they wouldn't respond to our questions), we were then told the cost of the house would go up. After consulting professionals, we found that it was the loosely worded Addendum that allowed this. In the end, we found they were charging us so much more than using our own lender was fine.

4. We've been living in the house for two weeks (3 wks since settling) and still trying to resolve construction items from our final walk through. It's been such a slow process, and we are just trying to be patient. However, sometimes they make me feel like I'm asking for something "extra" when really, I'm just trying to get a house that is completed the way they told me that it would be.

Our house is 7 years old and we have had to have our driveway as well as the sidewalk leading up to the front door lifted 3 times and needs to be done again and we were told this is because they did not have the land excavated correctly! We have already had to replace the kitchen floor as it kept getting holes in areas that had little traffic and when we replaced that the people who did this showed us how the glue that was put down was allowed to dry a lot before they finally placed it down. They barely had to do anything to lift up the floor to replace it.

This company is just about getting in and getting out to get their money as quick as they can. They are not about quality at all. We also have had neighbors that have had to repair their foundation because of the excavation issues and they had to take them to court before they finally agreed to cover the costs since the foundation is guaranteed for 10 years. I would choose another company before ever coming to this one and do your research on finding one that is honest and does good quality work!

We felt bullied into closing on a home that wasn't ready, simply because it was the last day of the month, and Richmond didn't want to pay interest on the construction loan for an additional month. We signed on the condition that the issues on the punch list would be fixed. One of these was the dormer window above the garage. It was initially left off until we brought it to their attention. The roof had already been shingled, so, instead of doing it properly, they built it while we were standing there and then nailed it through the shingles -- in the wrong place! It was removed and moved to the correct location about a month later--once again nailed through the shingles. The flashing could not be done right because of the cold weather. We were told they needed to wait until it got warmer. Well, it is now June 8th, we have been in the high 90's for a week and the 80's before that -- how much warmer does it need to get???

The tile has also been an issue. The grout is discolored throughout the house and crumbling in several places. The walls and floors crack -- not creek -- crack when you walk in the master bedroom and the great room. We were told that the glue for the walls must have separated when the house got so hot from the heater, yet here we are, 3 months into it, and nothing is being done to fix the structural issues! Another issue was with the concrete for the driveway and back patio -- poured during a rainstorm -- really??? That had to be replaced 2 days later but the back pad has still not been fixed. And now the final straw -- the air conditioning doesn't work! How can you even justify a brand new house with broken air conditioning already? Please DO NOT EVER sign with this builder! It will be one of the biggest regrets of your life if you do!

Simple features like arches are not consistently included in the non-basement homes like to basement models, as an example, and they only state it is not "in the plans" when you question why your home was not built like the model, upgrade or otherwise. And if it was not in the plans, why was my upgraded Master Bath built with a standard bathroom configuration, with walls built right over my drain pipes; upgrading for a "study" and not getting a wall built per the plan. It's written right on the floor as you walk in - how could you get it wrong? Was that in your plans? We asked for the Study Option to be removed from our contract and leave it the way it was built because it sat that way for weeks (month plus), only to find it walled in the next day (not to plan by the way). We asked why we were the only home in the community not to have the Taexx Pest Tubes installed and responded, "They're not?"

Chad stated he would have them installed the next day after our frame inspection - and they did - along 1 wall of our garage, and 1 or 2 walls in the bathroom(s). They could NOT complete the installation because the drywallers also showed up the next day to wall up the home. Common sense build dictate you hold back a trade until the other completes the job. Not Chad. They did return to fix it - by cutting 14" of drywall off 100% of the bottom interior side of the exterior walls. The Taexx installer then proceeded to run 8 additional port protrusions to the exterior around the perimeter of the home, roughly 18" off the ground. This was also "fixed", by cutting more holes in the drywall to fish the pest tube runs up into the attic and to the front of the house. The insulation has now been compromised by compacting it in the walls with the fish tape and I don't think they know what to do next.

The holes in the walls are still there and have been that way for almost 3 weeks, but wait, let's go ahead and tape and texture the walls while we figure out how to fix the holes in the drywall. That's what Chad did. I fully anticipate they will be there tomorrow (04/10/2017) to paint, only to have to come back at a later date to drywall, tape, texture and paint the holes. This is just the tip of the iceberg regarding our construction issues. This doesn't includes our Master Bath Tub base leaning to one side and out of square (not built to plans or as strong as the other homes - even though it was spray painted "build more strong" by someone at Richmond America on the floor in front of the tub area; the arches are a nightmare and not centered, the coffer ceiling was not built to plan depth).

If anything was repaired, it was always a shortcut. The homes that I have seen "close" and are now occupied, still have construction going on inside and outside of their homes. Homes that were started almost 4 months after ours are now almost at the same stage of the construction process. I'm almost convinced this is retaliation for notifying the corporate office when they continued to build under the wrong plans. We are on Lot 106 if you would like to stop by and compare notes - I have hundreds of pictures. For those thinking of buying a Richmond Home - DO NOT - until you have spoken to ones that did not want to walk away from their deposit/earnest money.

We opted for the 4-car garage and major engineering error with the driveway has been noted by management but not fixed (a vehicle cannot be driven into the first garage). The inside paint is absurd and needs to repainted again. There are holes and grout missing so bad you can see the framework of the home. The finance company is a fiasco and very rude. Find your own finance even if they offer you an incentive. We are concerned about the integrity and dynamics of the home after our move-in. We are concerned with plumbing, heating and A/C running correctly and feel that we will hire our own inspector to make a final report. Walk away while you can and find another builder.

Concrete was not the greatest, but acceptable. Framing was on point! Plumb, square, and level. They even glued hangers, bearing plates, and more supporting joints than I've ever seen! That makes for a quiet house. Drywall was a notch above too. Very few gaps and very flat. Textures we're kinda poor. I think they needed to sand more, but not horrible. Trim is my biggest problem. Though it's done very well, it looks like it belongs in an apartment. They say crown under window? A flat piece of 2" against the wall with a miter at each end is NOT CROWN. And the stair skirts are 1/2" not 3/4". And all base returns are square cuts with a miter. This is absolutely ridiculous. For any home in this price range, this is just cheap. So not happy. Doors, windows, shelving and paint is good, almost great. Flooring! I love it! Looks great!

Good warranty, and probably the best part of the house. Granite is number two, but not top notch but still very attractive and had a good selection to choose from while picking it out at the slab yard! (That was exciting!) Appliances are LG, and I love them! Faucets are very nice as well. I give all interior trims an 8 out of 10. Exteriors are only going to be as good as the framing so stucco, soffit and Facia, And stone look really good! I'm happy with the colors I chose, but I really think they need to show every color with a picture of a house that has them. We just didn't know what to expect! Luckily we love it!

We're on the corner so they will be landscaping front and side as it's included in the sale and they are willing to work with me to do some minor upgrades at no extra cost! So if that speaks about the team of service people I've been working with, it tells you how great they are to work with! I know there's a lot of bad reviews here, but everyone in my neighborhood seems to be happy.

I called Richmond about the problem and was advised it was not their problem because my home does not have an active warranty even though the city of Houston advised me this is not up to code. Out of pocket I have paid for 3 roof leaks, broken pipes in the attic, shower leaks and multiple plumbing issues and Richmond American still refuse to make it right. Never, ever will I purchase anything associated with the Richmond American name.

We spent 5 hours going through the house and taping all of the paint and drywall imperfections, loose cabinet doors, dysfunctional heat vents, paint and scratches on floors, and dirty smudges on almost every surface. Could they not have had someone else go through and clean, mark imperfections, and fix them before presenting this disappointing mess to their customers? Richmond American tends to forget that their customers are in fact CUSTOMERS and should be treated as such.

In our contract we signed for certain landscaping in the front, etc. That's it, the night before closing, after Richmond American homes promised they wouldn't do anything regarding our backyard and the rock, we drive by to see our entire backyard covered in rock. Had to fight with them for 2 weeks to remove the rock. Only after I got Tom Martino (consumer advocate Involved) did they agree. Richmond American Homes was worried about bad publicity. Don't buy Richmond. Don't buy Lennar either. They are connected & your backyard will be filled with rock! Richmond American Homes Andrew ** (the president) told us, "It's Mulch... Rock Mulch". Absurd.

Honestly, if you want high quality, spend your money ANYWHERE else. Too much more to mention, we've retained an attorney, filed numerous complaints with the Better Business Bureau, & filed with the Colorado Attorney General on Fraud. Don't make the same mistake we made, buy a home elsewhere. Please look at pictures of our backyard "rock mulch" and ask yourself if this is what you envision for your family. I paid over $16K for upgrade to larger yard & this is what I get. I was looking forward to a backyard of dirt... so I could plant trees, have a garden, perhaps WALK! Everything has been a struggle. If I was unable to receive quality after spending $550K, I'm not sure what hope there is for anyone else spending less... or, God forbid, more.

Approximately 3 months after we purchased the home we noticed large cracks appearing in the grout work in the master bath shower. They continued to get worse and we contacted Kevin our home warranty rep. He came out and agreed there was an issue with the tile so he scheduled an appointment with a tradesman that specializes in tile work to inspect it. The tradesman came out and not only let us know the grout was improperly done but a water barrier was never installed when the tile shower seat was put in. The gentleman passed the information along to Richmond American and Kevin let us know that we would be put on a schedule and someone would be out to re-do the bathroom tile. We were also advised not to use the master shower stall. This was well over 3 months ago.

After following up with Kevin several times he let us know that there were a large number of homes in our subdivision with improperly installed tile and that was the reason it was taking so long to get a tradesman to our house. We are normally patient people but this has gone on long enough. Kevin has since stopped returning my emails and we will be filing complaints with every organization I can think of. Buyer beware Richmond American does not stand behind their warranty.

There were many road-blocks and speed-bumps placed in our path to purchase. One specific argument was about the granite in the kitchen. Our previous home had an island in the kitchen much larger, yet there was no need for a seam in the middle of the slab. Yet, your design center staff responded to our repeated requests not to have a seam with, “The seam is at the discretion of the fabricator.” After taking possession of the home, the warranty issues have been overwhelming. Some were potentially deadly. For example, one of Richmond American’s subcontractors left a live bare wire in a utility cabinet. When the Comcast technician opened the panel to activate our Internet, his quick reaction is the only thing that saved him from electrocution.

On the day we conducted the final walk-through with your Warranty representative, we noticed that the kitchen island granite slab has a seam. We also noticed that the two sides of the seam do not match. Approximately two months after close of escrow, I submitted a warranty request to replace/repair the mismatched granite. Their warranty representative placed several bureaucratic roadblocks in front of our ability to gain a response to that request. I received a phone call simply saying "denied".

Since that conversation, a wall of silence has risen between me and Richmond management. I have made repeated requests of Richmond management to address the issue and communicate with me to resolve this situation, with no response. Additionally, all new warranty requests are being ignored. I have made contact with an attorney to inquire about my rights to enforce the terms of the warranty. I am appalled with the treatment of their local management. The local managers are aware I am a disabled veteran with have limited resources to fight a legal battle with Richmond. If you have a problem with your Richmond American Home, write directly to their CEO – Mr. Larry Mizel at MDC Holdings/Richmond American Homes, 4350 South Monaco Street, Denver, CO 80237.

PG&E made me wait at the home all day to check the gas. He said once again that Ben had not turned in the permit. And yes they both (PGE and SMUD) named him. We perched a camera system. The DVR was missing and once again they said to go to the company. The company said it was here in the house. There were big marks on my kitchen cabinets. We say that putty had been splashed on them. REALLY. I was also just told to go thru the home warranty company for any of my complaints. I guess I did piss them off. And, yes, I have called Richmond American home office. And they won't call me back. Now I see why there are so many lawsuits.

We visited Home Design Gallery and the headaches start ever since. We constantly have to 'wrestled'/proved to them what came the house/price we are paying for. There are number of things that we were told or have seen from the sale book at their Sale Center that stated as "Standard", when we came to the HDG, they rejected those facts, and we had to go through 1 by 1 'wrestled'/proved to them those came the house/price. For example, in their 'sale book' the kitchen cabinets came with 6 stain colors, the HDG kept denied and saying 5 'till we proved it.

Couple weeks ago, they came back to us saying that our "Artist Loft" Option didn't have the little 'Juliet Balcony' like what they showed us @lot 5 before we signed the contract. Even though couple of their staffs, including the superintendent agreed that is part of the "Loft Option Package", but the HGD manager said that was the mistake and refused to honor that. We wonder if other buyers have similar experiences like ours, and how did they deal with.

I STRONGLY encourage anyone looking for a builder to steer clear - I have friends who built at the same time with all the other major ones around Denver and no one else had an experience to this level of dysfunction. To Richmond you're a number and they want your money, it's that simple. The quality of their work, customer service, and your customer experience do not matter. Here are the highlights - or lowlights - of our experience:

Our lot was dug Feb/March 2015 but was forgotten about, not our interpretation. They admitted this directly, until we started hounding them about completion, they did not touch the lot again until the last week of July 2015. At that point, I had to call, email, text, find the phone number for the COO and start having weekly conversations with him to get any effort put back into the completion of my lot. This took time away from my job and family as I had to, with no exaggeration, be in constant contact.

Due to this oversight on their part with moving forward on the lot after digging, we did not close until two days before Christmas when we were slated for an October/November close. Drainage was a major issue on our lot from the day it was dug, we flagged this and provided documentation of the drainage issue starting then through when we moved in, including leaving it as an open item at close. Richmond always acknowledged that it was an issue and it would be taken care of - as no one is okay with standing water on a property. Unfortunately, Richmond does not stand by their word and is now refusing to deal with the issue that has become a health risk with constant standing water breeding mosquitos. Luckily we have the documentation that will force them to deal with this issue, but it shouldn't come to that for something that's literally under $1000 for them to fix and mitigate.

Since moving in we've had a change in home care representatives 3x. The new representatives do not pass on our information and every time we get a new rep they claim they cannot do the work that the one prior has planned on taking on, which leads to many phone calls, emails and frustrations in trying to get work completed on your home.

When Richmond schedules home care, they choose vendors that do not show up, however they require you to take multiples days off work to be home for when their vendor might show up. They will not allow you to find a more reliable vendor to perform the work. At this point we have had the AC repair vendor not show up 3x (yet they refuse to try a different vendor, enforce that the vendor shows up, etc), and we've been without working a/c in our master bedroom since the first week in June (it's August 16). They know that there is an issue with the house, but they refuse to send out the vendors recommended by the previous vendors to address the issue.

And, due to the changes in home care reps, we've had to have the same diagnostic tests performed multiple times with each rep before moving forward just so they can see that it's really an issue. We have to constantly contact Richmond in attempt to get this resolved and have been having to sleep on our first floor couch due to the heat. At this point, we have no faith that it will be solved before the fall cooler temperatures hit. We've talked to other vendors and know that it could be completed within a days work - if we're willing to pay for Richmond's mistakes out of our own pocket.

At the end of the day, while we love our house, we feel exhausted by the experience and completely and totally let down by Richmond as an organization and the quality of their work. The time taken to manage them has lead to issues with our jobs (no company wants you to keep having to take a day off for repair work, or understands when it's the same repair work you have to take off for since the vendors don't show up, nor do employers like when you have to put your job aside to manage your builder), taken valuable and irreplaceable time away from family, and all-in-all taken something that should have been a fantastic experience and made it horrible. We never expected a perfect house or for there to not be issues, but we expected a honest and reputable builder to take care of those issues when they were to arise and one that would stand by their word.

Almost all the doors had water damage, almost all the windows had issues opening and closing, the walls and the ceiling had paint and texture issues, the concrete on the front porch had cracks in it, and there was plumbing and hardwood floor issues. When we asked why such obvious issues were not fixed prior to the walkthrough, we were told it was because the house was not a custom house.

I was shocked by this answer, but by the end of year I've realized it's the company's politics. All of the issues above have been recognized and noted roughly before or a little after the closing date, and it has taken the company over a year to fix some of them - some of these issues have yet to be fixed. You can imagine the frustration the buyer is experiencing after a year has gone by and the cracks the representatives promised will get fixed have not even been touched yet.

I've reached out to Dan **, a home care manager, about the cracks and he responded that the company is not responsible for fixing the cracks, even though before our closing date, I was told the Richmond company will fix everything. The tree and bush that were planted before I moved in have died almost a year ago now and has still not been replaced without any good explanation, even though they were supposed to fix everything within a year. Bottom line, the quality of Richmond builder is very poor. They do not follow the contract between them and the buyer. It is extremely difficult to communicate with them.

Richmond has not communicated with us nor have they followed up in a business like manner: standing us up for appointments, not returning phone calls or e-mails, giving flawed excuses as to why the furnace didn't perform, dragging the situation out since we moved into the home. They finally agreed to replace the furnace with another inadequate furnace installed by the same vendor. Neither the vendor nor Richmond addressed the proper performance to our home and demands of specific functions or criterion when it was installed originally so why should we trust them to install the furnace now? Their reply: "This is not a 'debatable' situation." Where is their customer care?

We also at that time (right before our year walk-through) reported that our hardwood floors were splitting. They said they would fix it. On our year walk-through we showed them how our basement was sinking at the back wall but they said because it did not sink a foot they can't fix it. In summer 2015 we started to have more electrical issues. Our fireplace would go on but not stay on. The flood lights in the kitchen stopped working and would not work with new bulbs. We reported this to Richmond but did not hear anything for three months.

Finally in fall someone came and said they would talk to the manager of our area. Just a month ago was when we finally heard back and they said they would come out on Monday. They never came. When we called to figure out why, they said that the manager was no longer working for Richmond. Yesterday someone came and said they will fix the electrical issues. We asked when the hardwood floors will be fixed that we reported a year earlier but when he looked in our file, the issue of the hardwood seems to have (magically) disappeared. We can't get the hardwood fixed as you can only get cosmetic stuff done in the first year. We're now nervous that Richmond will lose our papers for the electrical issues and will not fix them (electrical is only a 2 year warranty).

Our issues though are minor compared to our neighbor. Their foundation is sinking in the middle. They have been having flooding in their finished basement for 2 years now (they hired their own engineer and found Richmond did not grade the property correctly). Richmond only replaced the sinking concrete and the lower part of the drywall leaving a horrible line in the wall, and now there looks like a mountain under the carpet in the middle of the room. With all the machines that Richmond had they ruined their stair's carpet and won't replace it. They are now suing Richmond. My tip to all of you: If you get a Richmond home take pictures of issues with the date and record the date you gave it to Richmond, and record that they say they will fix it. Otherwise they might try to say you never reported it and will deny to fix it.

In addition, the lack of communication and professionalism from their staff is unbelievable. I will never recommend to anyone Richmond American Homes due to their lack of ethics, and dishonest way of doing business. I will be posting another detail complaint after I close in my house of everything I went through with Richmond American Homes. This is just to warn people -- DO NOT buy from Richmond American Homes under any circumstances, and if you decide to go with them please read all the fines prints and ask the right questions. RAH once you are in contract and they have your earnest money doesn't care or will take into consideration what you have to say. RAH will always blame all construction delays in someone else, and they will never be accountable for it.

If anyone is thinking about buying a Richmond American home think twice about. I have had nothing but problems for the past ten years. Water was leaking under toilet and MB wax seal was bad but this what I found after I removed the toilet. 3rd and fourth image. Toilet drain was not sealed with concrete. Notice water stains on MB bathroom, removed toilet and this is what I found. The toilet flange was in the wrong place so the plumbers chiseled out the concrete around the flange and installed an offset one but failed to fill in the area that was chiseled out with concrete.

Also there was no wax seal under the toilet. Over time water from flushing the toilet started leaking under the toilet and under the tiles causing what you see in the pictures. There was black mold behind the sheet rock. I removed the sheet rock and abated the mold. I then fixed the water damage in a more professional way. Also there was water damage to a serving buffet that was handed down to me by my parents. I have a lot more issues too numerous to post. Like I said beware of Richmond American when looking for a new home.

Original Review: Jan. 22, 2016

I was transferred from Utah to Washington this past fall. We went and looked at homes in the Tehaleh subdivision in Bonney Lake Washington. We chose Richmond American homes because of their quality, customer service, and my family's great experiences with your homes. My wife and I had 2 days to find a home. There was a home that had been built for another buyer that had to back out of due to a relocation that fell through. This home was almost done and we would be able to close before Thanksgiving. We decided to buy the home and we could not have been happier. James ** the sales representative did a great job of setting up the offer. We also took the incentive to go through their loan division and got the lower interest rate for closing before the end of 2015.

I turned in all of the required paperwork over the next few days to Jim **, the loan officer for the area. As we got closer I provided insurance information and anything else that was requested. I had some loan questions so I checked with Jim twice before and never received an answer. I traveled to Seattle on business and did the walk through on the trip. I was informed my loan was through underwriting and was at escrow. I was ok since the loan was approved and at escrow finances so I didn't worry about Jim never getting back with me about the questions so I left it alone. We were going to close on November 25th right before Thanksgiving but we had to adjust the date to December 1st due to the closing of our home in Utah. My family moved to Washington on November 22nd and stayed at a hotel.

On November 30th I started to call to find out where to send my down payment and where to sign. James was finally able to get a hold of Jim and we were informed the escrow did not have our paperwork yet. After delays and delays, we finally learned that when we adjusted the date to December 1st, Jim put December 18th in as the closing date even though all of the paperwork said the 1st. There was no sense of urgency and no one was worried about me and my family staying in a hotel for an additional 18 days. James ** finally put us in touch with Stephen **, the director of sales for Washington.

After a few phone calls, he finally said that he didn't have to do anything about the additional costs of the hotel stay but he would pay some of the hotel and meals or he would give me a $2,900 washer and dryer. We didn't need a washer and dryer since we had a 5 year old set in good condition. We decided to go with the set anyways and then give our old set away to someone in need. Stephen had everything lined up to deliver the washer and dryer after we moved in to the home.

The set was delivered December 22 and I asked the install crew if it was a good set and he just said that they sell a lot of them. I went to register the set on the GE website and I looked up the model numbers and the set we got have an MSRP of $700 for the washer and $800 for the dryer. I thought GE might have sent the wrong ones so I contacted Stephen and he said those are the ones that were ordered and that is what I get got the $2,900 set he promised. Not only are they the low end set but they are the lowest ones available from GE and well below the $2,900 price promised. I know that they buy direct from GE. I know that the $2900 set I was promised was really less out of pocket for Richmond American. To have Steve switch out what was promised for lowest end product just made Richmond lose their integrity as a company over a couple hundred dollars total out of pocket.

I am in the sales industry and I know that if I do not take care of my customers, they go buy somewhere else. If I am dishonest to my customers, it is almost impossible to get their business back because my word is longer good. I came to Richmond American homes because of their reputation and referrals. My wife and family are really liking the home and the neighborhood but with these experiences, it just overshadows all of the good. After this experience, I would not want to recommend Richmond American Homes to anyone. I have tried to talk to the complaint department at Richmond American and they have said that Stephen has the final word. Why would anyone want to go back and work with someone that has been dishonest with you? The longer this goes, the more disgusted I get with them.

Dennis, was the next new superintendent and he actually came in and got things done. With the exception of making sure trades followed their #1 rule... cleanliness. Not a single trade cleaned up after themselves. They sealed right over the sawdust, framed our fireplace while leaving all left over materials and sawdust on the inside. Only reason we found that out was because it was framed wrong and they had to tear it down. So my hubby went over and cleaned up their mess. Then in Nov, that superintendent quit, and all work halted. Hindsight... I knew things were going to fall apart, but just not sure how. Two weeks later a new superintendent showed up and our move in date went from Dec 18, 2015 to Dec 28, 2015.

Our heart and soul went into this house. We picked the lot, started from scratch, and had three Home Gallery appointments, picking out all our furnishings (we had lots of upgrades). Our family of six had spent the last two years in a three bedroom apartment. We finally started seeing the light. We were all excited to see the daily process and saw the end vision of our home. Then the worst month of our life came in Dec 2015.

December came with problem after problem. We renamed Tuesdays to try again Tuesday. The day before our counters were supposed to go in, we get a phone call, "Your counters are no longer available and you need to pick out new ones." First problem in this scenario, we picked all our furnishings in July, finalized them in August, it's now December and you're just now finding this out! Secondly, we designed the whole kitchen around our counter tops and at this point flooring and cabinetry were already in. We had to settle for something we didn't like because it's the only thing that went with the upgraded flooring and cabinetry. My husband had to call into work and take off to take care of this problem. After that debacle, you would think it couldn't get much worse... WRONG!

We then get a phone call after counters are installed, "We cut the hole wrong for your kitchen sink faucet. You may have to pick out a new slab." This was the only thing anyone came through for. The counter top employees, the new superintendent Kirsty, and me showed up to try and figure out a solution. The countertop guys told me about a bridge faucet. RAH's head of construction was unwilling to drive the home gallery samples of bridge faucets to us at 2 pm in the afternoon and wanted to wait until the next day. The new superintendent offered to take the long drive and pick them up. The bridge faucet worked, crisis resolved, and it looked beautiful.

Shortly after, we received confirmation from the head of construction for a Dec 28, closing. My husband and I had no idea how they were going to make that happen, but proceeded forward. We gave our 20 day notice to our apartment complex, reserved a moving truck, did a USPS change of address, had mortgage ins and new car ins (because it was a great deal bundled together), only to get a call days later from the lender, and the day before our Dec 18 walkthrough saying there was a problem with our VA loan.

All morning there had been tons of communication and getting all the last minute paperwork turned in. Soon as this hiccup happened everything stopped. We had room to work, offered another $20,000 and they were unwilling to work with us. So two weeks before move in and a week before Christmas they destroyed our family. Not to mention now it's almost been seven months that we've been waiting. What's even more interesting, after they pulled the rug out from us they turned around and sold it for $30k more.

There's lots of other little things I've left out, but just writing this has drained me, and I honestly don't want to think of the pain they caused our family anymore. I wish I had it in me to take them to court, because no one deserves to be treated the way they treat people. Not once did Richmond American Homes take responsibility for their wrong doing. They were like a pack of children, "we didn't do it!"

Now living in the home, we've noticed loud squeaking areas on the second floor. Carpet had to be cut and removed to be fixed. Problem was nails/screws that were not securing anything but just rubbing/squeaking. We were also promised things that still didn't receive. To me it seems that the house was rushed and not completed by professionals. For the amount of money invested, expectation was very high.

We finally hired an attorney and brought in our own forensic engineering firm to analyze the problem. My forensic engineering firm reported to me in a 60 page report that the heaving was indeed caused by the basement flooding. Additionally the drainage in the rear and on both sides of the house was not draining water away from the foundation. Richmond had not compacted the soils around the house which allowed the soils to sink and not drain from around the house. My attorney was very helpful. Colorado has a "6-year right of repose" law, which means any defect you find and report in writing within the first 6 years of ownership, Richmond is on the hook to fix. GET AN ATTORNEY. IT'S NOT THAT EXPENSIVE.

A plumber was sent out and quickly discovered that the sewer line was blocked by concrete so all water backed up in the pipe (eventually coming back out into the house). The plumber suspects a contractor probably ran grout or concrete down the sink when work, it solidified, and caused the blockage. This flood event happened on September 18, 2015. It is today October 7, 2015 and we are still waiting for the bottom floor to be repair (reinstalled). We are living out of a hotel right now with our dogs in a kennel (paying the expenses out of our own pocket-told we will be reimbursed 4 to 6 weeks later). The only things that have been done are the floors have been clean and sanitized and drywall fixed. Communications have been poor in letting us know when the flooring will be installed. We have had to make numerous calls to find out the status and no one seems to be in any sort of a rush.

We are definitely just considered a number to Richmond American Homes. Along with sleeping in a hotel for a week so far (and our dogs in a kennel) and having to fork out the $140 bucks a night for hotel and $40 for kennel up front, we have no idea how many more nights we will have to pay as we don't know when we will be able to move into the house we are currently paying for. I recently had major knee surgery and am having to deal with recovery with that on top of dealing with not really having a home. My husband's parents came out for vacation (used all their vacation) and had to deal with our house issues. It is ridiculous that Richmond is not acting fast in fixing this problem. It is ridiculous that Richmond will not compensate us for this. The only "compensation" is upgraded flooring. We asked for additional upgrades and were turned down.

I am really disappointed in the way Richmond American has handled this on their end. Barely any communication and not fixing the problem quickly. If they would have done that and approved our additional requests for a few upgrades I would not feel like I have to write this. I would advise anyone looking to purchase a new home to stay clear from Richmond American Homes. There are other home builders out there who treat their customers a lot better and have a better quality product. A very pissed off Richmond customer.

Here are some of few examples. My house was 3600 sq ft and 5.5 bath. There are hot water circulation system in the near water tank. Immediately after we moved in, we noticed that it will take about 3 min to get hot water to master bath/shower. Later, Richmond American replaced twice on hot water circulation units, but no improvement. Then later I found out that circulation system pipe was connected incorrectly that no circulation at all. I demand them to fix all pipes, then they turn around and said, "3 min of wait for hot water is normal for this type of big house." Obviously they didn't do anything. 3 months later, we notice large puddle in garage. It turns out that garage wall had leak (Again they didn't do anything). Year later, when I fix landscape, I found large crack on foundation and look like strange connection on pipe under the foundation.

Several years later, I try to clean jet bath on master bedroom. I found tons of trash and beer cans. When I try to put Christmas light, found crack on roof and no cover at Chimney. List goes on and on. So, if you are thinking or consider to buy Richmond American, STAY AWAY!!! The major problem is their employee and their top management. They just don't care about customer and sell you junk with highest price. To Richmond American management. Since I already sold my house, there are nothing you can do. However, if you write apology letter and compensation for my 10 years of nightmare, I will post your apology letter to this website. But if I don't see any apology and compensation, I will continue to echo my experience for every single website.

To Buyer or consider to buy Richmond American Home. If you don't see any update on this site. That means Richmond American Homes don't care about customer who experienced with 10+ years of nightmare. Again, STAY AWAY from them and don't be another victim like me. PLEASE!!! To other viewer who already purchased Richmond American Homes. If you are experienced with similar issue like me, PLEASE write your review. It is not acceptable for this kind of business practice exist. Consumer like us, we need stand together and SHUT DOWN this kind of bad business. PLEASE write review and make sure to demand for fix. Even many years past. You are not alone! Please write a review.